Position Summary:

We are seeking a detail-oriented and analytical Manager, Pharmacy Pricing Appeals to join our Provider Relations team. In this role, you will be responsible for managing and resolving the interaction with the pharmacies related to pricing appeals and claims review requests submitted by the pharmacies or internal teams. This includes performing an initial review of the claim and associated pricing, providing the information to internal teams for review, managing any claim adjustments that may be needed, and communicating any necessary information back to the pharmacies. You will play a critical role in ensuring fair reimbursement practices and maintaining strong relationships with pharmacy partners. 

Position Responsibilities:

• Lead the review and improvement of the pharmacy pricing appeal process in coordination with the Analytics team.
• Lead the review and evaluation of the pricing appeal regulatory requirements with the Legal team.
• Manage intake pharmacy pricing appeals or claims reviews from the pharmacies or internal teams via the applicable intake methods required by internal processes and regulations. This involves managing applicable appeal in-boxes and intake methods.
• Evaluate pharmacy-submitted appeals to ensure they meet established criteria and provide the applicable information to the appropriate internal teams for review.
• Receive the internal claim pricing review and respond to the appealing pharmacy with the information.
• Manage the internal process to update any pricing or make claim adjustments as necessary.
• Collaborate with pharmacies and internal teams to reach equitable reimbursement outcomes.
• Provide appeal response information and feedback to the pharmacies as required.
• Provide clear and timely updates to pharmacies and other stakeholders regarding appeal statuses and outcomes.
• Maintain accurate records of appeals and generate reports on trends and discrepancies.
• Lead the development of and manage the claims review process at the NDC level.
• Support other projects as assigned by the Provider Relations team.
• Responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance.

Minimum Qualifications:

• Bachelor’s degree required.
• 5+ yrs. of experience in reviewing claims or payment appeals in healthcare, pharmacy, PBM, or other relevant experience. Such prior experience in a pharmacy pricing appeals role includes experience in managing regular correspondence and communication with pharmacies.
• In-depth knowledge of pharmacy operations and drug pricing.
• Familiarity with PBMs and their role in pharmacy reimbursement.
• Strong analytical and problem-solving skills.
• Strong project management skills.
• Excellent communication and interpersonal abilities.
• Experience with and understanding of pharmacy claims processing, pharmacy adjudication systems, and reimbursement workflows.
• Knowledge of state or federal pricing appeal laws.
• Intermediate level of proficiency with Microsoft Excel, Word, PowerPoint.
• Proven track record of working in a fast-paced environment, managing multiple tasks at once and having a go-get attitude to provide persistent outreach to pharmacy providers to close out contracts and tasks.
• Ability to work independently, track work/projects appropriately and remain on task.
• Strong communication skills with the ability to develop effective working relationships with providers and internal and external stakeholders.

Preferred Qualifications:

• Certification in pharmacy technician or related field is a plus.

Location: Denver, CO (Hybrid)

Position Summary:

The IT Help Desk Technician assists in managing our ticketing system, MDM software, and AWS platform while overseeing the onboarding and off boarding IT activities associated with employee profiles.

Position Responsibilities:

• Research end user issues independently, when needed, and document/develop a solution per company standards

• Develop additional MDM automation to facilitate user onboarding

• Identify MDM related company needs and create, configure, test and deploy management of user systems via MDM Software.

• Collaborate with internal partner teams to identify compliance, best practice, or other IT related policy needs within the cross functional existing processes and workflows; identify and present enhancements and deploy solutions to the business.

• Responsible for all onboarding and offboarding related IT activities, including system-wide access, purchasing and retrieving of equipment, upgrades, asset tagging, etc.

• Create Exchange rules to address spam/phishing emails as needed.

• Collaborate with the IT Engineering team to drive systemic improvements to email filtering system.

• Promptly respond to user requests via ticketing system/phone calls/IM

• Assist users with access/system issues

• Write and update documentation for user reference

• Help build and establish procedures for newly established team

• Participate in a Help Desk OnCall schedule (tentatively will be 1 week/month, with potential higher volume at onset as the team grows).

• Responsible for adherence to the Capital Rx Code of Conduct including reporting of noncompliance.

Required Qualifications:

• 2+ Years experience in a Help Desk role (preferably in a medium or larger company)

• A customer-oriented approach to problem resolution

• Experience supporting Mac hardware/OSX in a Help Desk environment

• Experience supporting remote users in a distributed environment

• Experience with Jira Service desk or a similar ticketing system

• Experience with Office 365 suite

• Ability to lift 30 lbs. regularly and up to 50 lbs. occasionally (for NYT “future onsite” roles only)

This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.

The Role

GTI just keeps growing and growing! We’re seeking a Pharmacy Technician, that will provide superior customer service, efficient and friendly demeanor to our patients. Assist the General Manager in maintaining the clean and orderly appearance of the dispensary area, prioritizing work, and processing orders in compliance with Federal and State regulations.

Responsibilities

• Under the direct supervision of the General Manager:
  • Abides and files all required records for controlled substances according to State Agency regulations.
  • Accurate prescription entry into pharmacy software and proper labeling of dispensable product.
• Maintaining a clean and organized work environment
• Restock and proper storage of marijuana products in an organized manner.
• Restock and maintain packaging supplies associated with dispensing activities.
• Answering of phone calls in timely manner.
• POS experience including accurate daily cash and debit handling procedures
• Maintain strictest confidentiality in compliance with HIPAA guidelines
• Other duties as assigned

Qualifications

• Current Pharmacy Technician License
• Prior cannabis experience not required

Additional Requirements

• Must be 21 years or older
• Must pass all required background checks including state specific cannabis employment requirements
• Possess valid driver’s license or state ID.
• Must be and remain compliant with all legal or company regulations for working in the industry.
• Requires open availability

Working Conditions

• While performing the duties of this job, the employee is regularly required to perform grasping, talking, hearing, seeing and repetitive motions
• Ability to work in varying and sometimes adverse weather conditions when the business requires such as performing retail operations outside via curbside service, removing trash or other outdoor tasks.

Physical Demands

• Must be able to lift, carry and balance up to 30 pounds (100 pounds with assistance)

Job Summary:

As a Customer Success Manager with McCreadie Group, you’ll serve as a trusted partner to a defined portfolio of customers, focusing on expansion, price increase, and renewal initiatives. You’ll play a vital role in driving Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) by ensuring customers continue to see measurable value, adopt best practices, and strengthen their long-term partnership with McCreadie Group.

The focus of this role is to ensure a McCreadie Group customer has exceptional experience in their interactions with our company and our products, to help them realize the value of their investment in our solution, and to be their internal champion.  The Customer Success Manager will work closely with the customers to support them in their goal of building and maintaining a successful pharmacy research practice. 

In addition to the externally focused responsibilities associated with customer success management and communication, the person in this role will also collaborate with a cross-functional team to make sure our products meet or exceed our customers’ expectations by providing input into the product development and testing process and assisting with help desk tasks, participating in external communications, and professional services.

Summary of essential job functions

Key Responsibilities

• Manage a portfolio of small to mid-sized accounts to ensure successful adoption, engagement, and renewal.
• Monitor customer health metrics to identify renewal risks early and take corrective action.
• Recommend add-ons, contract expansions, or upgrades based on customer usage patterns or needs.
• Collaborate with the sales team to provide product demonstrations and address potential client inquiries.
• Identify any customer dissatisfaction that may impact contract renewals and recommend strategies to mitigate churn risk.
• Develop a trusted advisor relationship with customers; build and maintain strong, long-lasting customer relationships.
• Monitor and analyze customers’ usage of our product, report on trends to management, provide suggestions based on findings.
• Collaborate and assist in maintaining a library of best practices based on customer interactions and subject matter expertise in collaboration with the other research products team members.
• Travel as needed to represent the Research Product business unit for customer site visits, implementations, and sales and marketing opportunities.

Customer Support and Communications

• Provide technical support for customers using established company processes and tools (Customer Support software, CRM, phone, email).
• Maintain a high standard of responsiveness, ensuring high levels of customer satisfaction with our support experience.
• Provide backup and cross coverage of customer support as needed which may include after normal business hours to support customer across the country and global customers.
• Develop and maintain subject matter expertise in Research Pharmacy by participating in educational opportunities, reading professional publications, maintaining professional networks, and participating in professional organizations.
• Collaborate with the Director of Customer Success, VP of Business Solutions and Research Pharmacy Team to consult with customers on best practices and innovative uses of software features.
• Offer guidance and feedback on all customer and prospect communications, including the McCreadie Group website, newsletters, training, and sales and marketing materials.

Product Development and Testing

• Work with the Research Pharmacy Team and the Development Team on all open issues relating to the Research Product based on feedback provided by Research Product Team members.
• Provide recommendations to the Director of Customer Success relating to the direction of Research Products based on customer feedback and interactions.
• Translate enhancement requests into high-level specs to design company's products as assigned.
• Assist with testing of research product releases and new features in collaboration with the Research Products Team.

Software Implementation, Education and Training

• Provide or assist with customer implementation and training for new Research Product clients as needed.
• Assist in creating and maintaining all user documentation to ensure customers can successfully use the research products.

Other Duties

• Perform other duties as needed

Required Skills, Education and Experience

• Subject matter expertise in research pharmacy (Investigational Drug Services) at clinical sites.
  • Minimum 3 years of relevant pharmacy research experience required and/or
  • Minimum 3 years of Vestigo use.
• Demonstrated ability to manage protocols, amendments, and protocol close out
• Demonstrated ability to operate an IDS service
• Demonstrated superior client relationship management skills
• Familiarity with CRM/CS tools (Salesforce, HubSpot, etc.).
• Strong collaboration skills and eagerness to learn.
• Advanced user of Word, Excel and PowerPoint.
• Excellent organizational skills with ability to work independently and manage projects with many moving parts
• Ability to perform duties in an efficient, professional, and courteous manner
• Excellent written and verbal communication skills
• Must be eligible to work in the U.S.

Desired Skills and Experience

• Certified Pharmacy Technician (CPhT)
• Bachelor’s degree preferred or equivalent practical experience.
• 3–5 years of experience in Customer Success, Account Management, or Professional Services in a SaaS or tech environment.
• Experience in B2B SaaS or tech, managing multiple customer accounts and driving retention and adoption.
• Familiarity with Help Desk processes and software (Kayako, HubSpot etc)
• Experience managing renewals and supporting price increase or expansion initiatives.
• Fluent in French and other languages

Join The Oncology Institute and make a difference every day. As an Infusion Technician, you’ll compound and prepare IV medications with precision, supporting patients and oncology teams in delivering compassionate, life-changing care. Thrive in a collaborative, patient-focused environment where your expertise, attention to detail, and commitment to safety directly impact lives—and your growth is supported every step of the way.

JOB PURPOSE AND SUMMARY:

The Infusion Technician assists with the preparation of medication orders by compounding or admixing intravenous medications (chemotherapy and non-chemotherapy) under the supervision of medical oncologists and oncology RNs to ensure the safe and accurate preparation of IV medications for patients.

ESSENTIAL DUTIES AND RESPONSBILITIES:

• Compounding IV medications: This involves measuring and mixing medications, sterile solutions, and additives according to established protocols and guidelines. IV technicians must follow aseptic techniques to maintain a sterile environment during the compounding process.
• Labeling and packaging: IV technicians are responsible for properly labeling and packaging the compounded IV medications, ensuring that all necessary information, such as patient name, medication name, dosage, and expiration date, is clearly indicated.
• Inventory management: IV technicians are responsible for monitoring and maintaining inventory levels of IV medications, quantities, lot numbers/expiration date accuracy, supplies, and equipment. This includes ordering, receiving, and restocking medications as needed.
• Quality control: IV technicians must adhere to quality control standards and procedures to ensure the accuracy, sterility, and safety of compounded IV medications. IV technicians will also be involved in department quality improvement initiatives.
• Environmental monitoring: IV pharmacy technicians participate in maintaining both environmental controls (ex: filling out appropriate logs, daily/monthly cleaning) and personnel controls (ex: donning appropriate PPE).
• Hood certification: IV technicians participate in the certification procedure every 6 months.
• Perform other duties as assigned by supervisor such as cross training in oral chemo dispensaries.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of basic pharmacy practices, procedures, medication, and supplies.
• Excellent interpersonal, customer and patient service skills.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong mathematical, analytical, and problem-solving skills.
• Ability to prioritize tasks and to delegate when appropriate.
• Proficient with Microsoft Office Suite or related software.

REQUIRED EXPERIENCE, EDUCATION AND/OR TRAINING:

• High School diploma or equivalent.
• Graduate of an accredited pharmacy technician training program.
• Minimum two years’ experience in compounding IV admixtures, preferably including IV chemotherapy.
• National Pharmacy Technician Certification is strongly preferred.

 Schedule Details

• In-Person
• Monday-Friday 8:00am-4:30pm
• Local travel will be required, mileage will be reimbursed

Location: Remote (For Non-Local) or Hybrid (Local to Denver or NYC area)

Position Summary:

The Government Programs Operations Specialist is a hands-on position responsible for coordinating the day-to-day operations and activities of the Government Programs Operations team. This position provides the candidate a career growth opportunity while learning about Medicare Part D, Medicaid and Exchange business. 

Position Responsibilities:

• Manage the Government Programs Operations team shared Outlook mailbox, including but not limited to timely, accurate and complete responses, and ensuring timeframes for deliverables.
• Lead and execute pharmacy outreach initiatives related to CMS disputes, ensuring compliance with regulatory requirements and internal Government Operations procedures while applying judgment in communication strategy and issue resolution
• Serve as a key contributor in the validation of system enhancements, including evaluating output data, identifying discrepancies, and providing recommendations to improve system performance and data integrity. 
• Design, maintain, and continuously improve structured documentation frameworks, including job aids, policies and procedures (P&Ps), standard operating procedures (SOPs), and training materials to support operational consistency and scalability. 
• Develop and optimize internal workflows and job aids, driving process standardization and identifying efficiency opportunities across Government Programs Operations. 
• Oversee daily PDE reconciliation activities, analyzing trends, identifying variances, and proactively addressing discrepancies to ensure data accuracy and compliance. 
• Manage and resolve escalations arising from claims monitoring activities by applying critical thinking, root cause analysis, and cross-functional collaboration. 
• Support strategic Government Programs Operations initiatives, contributing insights, process improvements, and subject matter expertise as assigned. 
• Plan, coordinate, and facilitate cross-functional meetings to drive alignment, resolve issues, and advance operational objectives. 
• Collaborate closely with Government Programs Operations team members and business partners to address operational needs, improve processes, and support broader organizational goals. 

Required Qualifications: 

• 3+ years of experience in an equivalent role 
• High school diploma required 
• Experience with Medicare Part D and/or Pharmacy Technician experience preferred 
• Organizational skills and a very keen eye for detail and accuracy. 
• Experience working in high-growth, startup environments - an advantage. 
• A positive and upbeat attitude, and excellent interpersonal communication skills.
• A commitment to delivering a high level of customer service, both internally and externally. 
• Flexibility to respond to a range of different work situations. 
• An ability to work under pressure and juggle multiple priorities at any given time. 
• An ability to work well independently and be an effective collaborator within and across teams. 

Location: Hybrid (Local to NYC)

Position Summary: 

The Provider Relations Specialist provides essential credentialing review and management to support the Capital Rx networks of pharmacies. This work involves deciding whether pharmacies meeting Capital Rx’s credentialing requirements allowing for inclusion in the Capital Rx pharmacy networks and maintaining the information related to credentialing. The ideal candidate will have experience in credentialing providers, managing reporting requests, and contribute to scalable solutions to streamline processes.  

Position Responsibilities: 

• Manage the standard credentialing review process for applicable pharmacies for inclusion in the provider networks and maintain the information related to credentialing so that Capital Rx has the most relevant information available. This includes getting applicable licenses and certificates of insurance from pharmacies as well as verifying eligibility in the NCPDP database and federal and state websites (e.g. OIG, GSA, SAM) and using that information to decide whether the pharmacy meets the credentialing requirements for Capital Rx.  

• Manage, review and decide whether the applicable pharmacies are valid by reviewing exclusion lists on an ongoing basis to identify any excluded pharmacies and referring those pharmacies to the appropriate team members/departments for removal. 

• Manage the development and maintenance of a credentialing database to ensure proper tracking of all relevant credentialing information. 

• Manage credentialing reporting requests. 

• Gather and track annual pharmacy required attestations. 

• Manage and review development and implement of credentialing policies and procedures. 

• Gather pertinent information from pharmacies regarding services offered and opportunities and provide direct contracting support to Provider Relations leadership as needed. 
• Provide other assistance as assigned to the Provider Relations team. 

Required Qualifications: 

• 2+ yrs. of experience in healthcare, pharmacy credentialing, contracting, provider relations, pharmacy, account management or other relevant experience. 

• Proven track record of working in a fast-paced environment, managing multiple tasks at once and having a go-get attitude to provide persistent outreach to pharmacy providers to close out contracts and tasks. 

• Ability to work independently, track work/projects appropriately and remain on task. 

• Strong communication skills with the ability to develop effective working relationships with providers and internal and external stakeholders. 
• Intermediate level of proficiency with Microsoft Excel, Word, PowerPoint. 

Preferred Qualifications: 

• PBM and pharmacy technician experience preferred 

• Bachelor’s degree preferred 

1. Serve as the lead technician by acting as a role model and training in the Pharmacy Technician processes.
2. Enter patient information and prescription orders in the computer.
3. Interact with third-party prescription plans to solve adjudication problems in order to facilitate the processing of prescriptions.
4. Profile and aid in the dispensing of prescription orders under the supervision of a pharmacist. This may include training in prescription compounding of specialty medications.
5. Manage cash register transactions in a courteous manner to help complete the patient experience in a positive way.
6. Complete daily cash and checks reconciliation and daily sales sheet, and give to the finance department for posting to monthly revenue.
7. Manage and order OTC inventory in addition to assisting with RX inventory management in order to meet budgetary goals. Train others in this process and ensure its completion.
8. Deliver excellent customer service by utilizing Relationship-Based Care to advocate for safety, patient preferences, and optimal communication through partnering with patients and families.
9. Role model the principals of a Just Culture.
10. Perform other duties as assigned. Must be HIPAA compliant.

• Experience in the healthcare industry is preferred.

• N/A

• State of Colorado Pharmacy Technician Provisional Certification (PHATP) required

• Must be adept at typing and using various computer programs. Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.

• N/A

PRN (POOL) benefits include: Wellbeing reimbursement funds and 403(b) contribution eligibility 

•    Interprets physician prescription orders for medications and evaluates for dosage, route, frequency, interaction and demonstrates the knowledge and skills necessary to provide care based upon physical, motor/sensory, psychosocial and safety appropriate to the age of the patient.  Counsels the patient about the medication prescribed with the appropriate medication information.
•    Helps to manage prescription inventory by ordering and maintaining appropriate par levels. Reconciles order invoices to the computer inventory.
•    Supervises and coordinates the pharmacy technician's activities and duties.
•    Compounds and dispenses pharmaceuticals according to the prescription of the LIP guaranteeing safety and accuracy.
•    Actively participates as a collaborative member of the healthcare team by communicating constructively, identifying clinical and interdepartmental areas for improvement by the involved departments.
•    Supervises all aspects of the compounding of specialty meds.

•    Experience in the healthcare industry is required.
•    Previous experience with a changing work load, schedule, and priorities is preferred.

•    State of Colorado Pharmacist license required
•    Basic Life Support (BLS) required
•    Pharmacy-Based Immunization Delivery Certificate or Adult Immunization Training Program for Pharmacists Certificate preferred.

• N/A

Benefits at Vail Health Include:

• Competitive Wages & Family Benefits:
  • Competitive wages
  • Parental leave (4 weeks paid)
  • Housing programs
  • Childcare reimbursement 
• Comprehensive Health Benefits: 
  • Medical
  • Dental 
  • Vision
• Educational Programs: 
  • Tuition Assistance 
  • Existing Student Loan Repayment
  • Specialty Certification Reimbursement
  • Annual Supplemental Educational Funds
• Paid Time Off:
  • Up to five weeks in your first year of employment and continues to grow each year.
• Retirement & Supplemental Insurance:
  • 403(b) Retirement plan with immediate matching 
  • Life insurance
  • Short and long-term disability
• Recreation Benefits, Wellness & More:
  • Up to $1,000 annual wellbeing reimbursement
  • Recreation discounts
  • Pet insurance

Pharmacy Technician

The Pharmacy Technician at Fuze Health plays a vital role in supporting pharmacy operations by assisting pharmacists, managing inventory, and ensuring the accurate and efficient fulfillment of prescriptions. Reporting to Pharmacy Operations leadership, this role is key to delivering high-quality patient care, maintaining compliance, and driving operational excellence across the pharmacy team within the respective FuzeRx location.

Key Responsibilities:

• Prescription Fulfillment: Pick and fill medications in accordance with pharmacy practice guidelines and medication safety standards.
• Inventory Accuracy: Maintain accurate inventory records, conduct regular cycle counts, and ensure product availability.
• Patient Chart Management: Ensure the accuracy and confidentiality of patient records and prescription data.
• Pharmacist Support: Partner with pharmacists to address medication-related inquiries and support patient care initiatives.
• Medication Packing & Delivery Coordination: Pack medications according to standard procedures and coordinate deliveries, including obtaining refill authorizations from physician offices.
• Cross-Functional Collaboration: Work with internal teams to streamline operations, improve efficiency, and enhance the overall patient experience.
• Workstation Management: Manage assigned pharmacy tasks and workstations to promptly, safely, and accurately complete prescription orders.
• Regulatory Compliance: Adhere to pharmacy laws and regulations governing technician responsibilities, and follow all company policies.
• Performance Tracking: Meet key performance indicators (KPIs) established by leadership to ensure operational and quality benchmarks are achieved.
• Continuous Learning: Stay updated on industry best practices, technology tools, and pharmacy trends to maintain a high standard of performance.

Required Experience & Qualifications:

• 1+ year of experience as a pharmacy technician (preferred).
• 1+ year of retail pharmacy experience in a high-volume setting (preferred).
• Active, clear, and unrestricted Pharmacy Technician license in your state of residence.
• Solid understanding of pharmacy laws and technician-specific regulations.
• Strong commitment to patient care and confidentiality.
• Proficiency in pharmacy technology systems and willingness to learn new tools.
• Ability to stand for long periods, work at a computer for extended durations, and lift up to 25 lbs.
• Strong attention to detail, organizational skills, and ability to multitask effectively.
• Excellent communication and interpersonal skills for collaboration and patient support.

Benefits: 

The compensation range for this position is $19.00-$21.50/hour, in addition we offer a range of benefits including: 

Full-time employee benefits include: dental, vision, and multiple group medical plans to choose from, a 401(k) retirement savings plan, group life insurance, accidental death and dismemberment (AD&D) insurance, flexible spending account (FSA) and health savings account (HSA), commuter benefits, employer-paid short-term (STD) and long-term disability (LTD) insurance, and additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program). Employees are also provided flexible vacation time, accrued paid sick time, 10 paid holidays, (2 floating holidays for full time non-exempt employees) , and eight weeks of paid parental leave for eligible employees, additional paid weeks for the birthing parent, 4 weeks paid caregiver leave, and a Lifestyle Spending Account allowance each month.

Pharmacy Technician

The Pharmacy Technician at Fuze Health plays a vital role in supporting pharmacy operations by assisting pharmacists, managing inventory, and ensuring the accurate and efficient fulfillment of prescriptions. Reporting to Pharmacy Operations leadership, this role is key to delivering high-quality patient care, maintaining compliance, and driving operational excellence across the pharmacy team within the respective FuzeRx location.

Key Responsibilities:

• Prescription Fulfillment: Pick and fill medications in accordance with pharmacy practice guidelines and medication safety standards.
• Inventory Accuracy: Maintain accurate inventory records, conduct regular cycle counts, and ensure product availability.
• Patient Chart Management: Ensure the accuracy and confidentiality of patient records and prescription data.
• Pharmacist Support: Partner with pharmacists to address medication-related inquiries and support patient care initiatives.
• Medication Packing & Delivery Coordination: Pack medications according to standard procedures and coordinate deliveries, including obtaining refill authorizations from physician offices.
• Cross-Functional Collaboration: Work with internal teams to streamline operations, improve efficiency, and enhance the overall patient experience.
• Workstation Management: Manage assigned pharmacy tasks and workstations to promptly, safely, and accurately complete prescription orders.
• Regulatory Compliance: Adhere to pharmacy laws and regulations governing technician responsibilities, and follow all company policies.
• Performance Tracking: Meet key performance indicators (KPIs) established by leadership to ensure operational and quality benchmarks are achieved.
• Continuous Learning: Stay updated on industry best practices, technology tools, and pharmacy trends to maintain a high standard of performance.

Required Experience & Qualifications:

• 1+ year of experience as a pharmacy technician (preferred).
• 1+ year of retail pharmacy experience in a high-volume setting (preferred).
• Active, clear, and unrestricted Pharmacy Technician license in your state of residence.
• Solid understanding of pharmacy laws and technician-specific regulations.
• Strong commitment to patient care and confidentiality.
• Proficiency in pharmacy technology systems and willingness to learn new tools.
• Ability to stand for long periods, work at a computer for extended durations, and lift up to 25 lbs.
• Strong attention to detail, organizational skills, and ability to multitask effectively.
• Excellent communication and interpersonal skills for collaboration and patient support.

Benefits: 

The compensation range for this position is $20.00-$22.50/hour, in addition we offer a range of benefits including: 

• Health, dental & vision insurance
• 401k Matching contribution
• Personal time, sick time, and paid time off
• Wellness/lifestyle account

Pharmacy Technician

The Pharmacy Technician at Fuze Health plays a vital role in supporting pharmacy operations by assisting pharmacists, managing inventory, and ensuring the accurate and efficient fulfillment of prescriptions. Reporting to Pharmacy Operations leadership, this role is key to delivering high-quality patient care, maintaining compliance, and driving operational excellence across the pharmacy team within the respective FuzeRx location.

Key Responsibilities:

• Prescription Fulfillment: Pick and fill medications in accordance with pharmacy practice guidelines and medication safety standards.
• Inventory Accuracy: Maintain accurate inventory records, conduct regular cycle counts, and ensure product availability.
• Patient Chart Management: Ensure the accuracy and confidentiality of patient records and prescription data.
• Pharmacist Support: Partner with pharmacists to address medication-related inquiries and support patient care initiatives.
• Medication Packing & Delivery Coordination: Pack medications according to standard procedures and coordinate deliveries, including obtaining refill authorizations from physician offices.
• Cross-Functional Collaboration: Work with internal teams to streamline operations, improve efficiency, and enhance the overall patient experience.
• Workstation Management: Manage assigned pharmacy tasks and workstations to promptly, safely, and accurately complete prescription orders.
• Regulatory Compliance: Adhere to pharmacy laws and regulations governing technician responsibilities, and follow all company policies.
• Performance Tracking: Meet key performance indicators (KPIs) established by leadership to ensure operational and quality benchmarks are achieved.
• Continuous Learning: Stay updated on industry best practices, technology tools, and pharmacy trends to maintain a high standard of performance.

Required Experience & Qualifications:

• 1+ year of experience as a pharmacy technician (preferred).
• 1+ year of retail pharmacy experience in a high-volume setting (preferred).
• Active, clear, and unrestricted Pharmacy Technician license in your state of residence.
• Solid understanding of pharmacy laws and technician-specific regulations.
• Strong commitment to patient care and confidentiality.
• Proficiency in pharmacy technology systems and willingness to learn new tools.
• Ability to stand for long periods, work at a computer for extended durations, and lift up to 25 lbs.
• Strong attention to detail, organizational skills, and ability to multitask effectively.
• Excellent communication and interpersonal skills for collaboration and patient support.

Benefits: 

The compensation range for this position is $19.00-$21.50/hour, in addition we offer a range of benefits including: 

Full-time employee benefits include: dental, vision, and multiple group medical plans to choose from, a 401(k) retirement savings plan, group life insurance, accidental death and dismemberment (AD&D) insurance, flexible spending account (FSA) and health savings account (HSA), commuter benefits, employer-paid short-term (STD) and long-term disability (LTD) insurance, and additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program). Employees are also provided flexible vacation time, accrued paid sick time, 10 paid holidays, (2 floating holidays for full time non-exempt employees) , and eight weeks of paid parental leave for eligible employees, additional paid weeks for the birthing parent, 4 weeks paid caregiver leave, and a Lifestyle Spending Account allowance each month.

The Role:

Are you passionate about improving patients' lives? Join our Clinical Care team at Arine! As a valued team member, you will utilize Arine's software platform to optimize patient outcomes, enhance patient care, and efficiently deliver our clinical services.

Under the supervision of a Clinical Support Lead, you will make outbound calls to patients, providers, and pharmacies to intervene in patient cases identified by Arine's platform. These calls may involve obtaining and accurately documenting health and contact information, scheduling appointments, resolving medication-related issues, and performing patient engagement activities. In addition, you will answer inbound customer support requests and handle other assigned duties.

This is a patient-facing, phone-based role in a call center–style environment where you will spend the majority of your day engaging with patients, providers, and pharmacies by phone. We are seeking a patient-centric, compassionate problem solver who is self-motivated, receptive to coaching and feedback, and thrives on helping others navigate healthcare challenges.

Success in this role requires strong communication skills, attention to detail in documentation, comfort working with technology, and the ability to adapt in a fast-paced environment. You will be expected to manage your workload independently while demonstrating accountability and reliability in your work. Arine fosters a metrics and feedback-driven environment where ongoing coaching is used to support individual growth, performance improvement, and development.

What You’ll Be Doing:

• Engaging patients over the phone to deliver Arine's services on behalf of their health plan, including clearly explaining clinical programs (i.e. medication adherence, medication therapy management, medication reviews, etc.) and benefits
• Managing a consistent volume of outbound and inbound calls while maintaining productivity and service quality
• Meeting individual and team performance metrics related to outreach, engagement, documentation quality, and service outcomes
• Escalating potential medication-related and health-related issues to a pharmacist
• Obtaining provider contact information to facilitate the delivery of clinical interventions
• Obtaining patient information required for clinical interventions
• Answering phone calls from patients, providers, and pharmacies and responding to inquiries professionally
• Accurately documenting all interactions, interventions, and outcomes in Arine's software platform
• Participating in process improvement meetings and team meetings to optimize workflows
• Following up with hospitals, clinics, pharmacies, and patients to resolve clinical issues and concerns
• Preparing and sending patient educational materials and other necessary items as needed
• Scheduling patients for telephonic or videoconference appointments with clinical pharmacists
• Assisting with obtaining referrals and authorizations
• Following established workflows while remaining flexible as processes evolve
• Taking ownership of assigned work and seeing it through to completion

Who You Are and What You Bring:

• Bachelor's degree in Health Sciences or a related field preferred. Healthcare certification preferred (e.g., Certified Pharmacy Technician, Certified Medical Assistant, Behavioral Health Technician). Candidates with equivalent medical, healthcare, call center, customer service, or patient-facing experience are encouraged to apply
• Ability to prioritize effectively and work in a fast-paced environment
• Knowledge of basic medical terminology and medication names (brand and generic)
• Excellent written and oral communication skills
• Strong interpersonal and customer service skills, with the ability to build rapport, demonstrate empathy, and remain patient-focused during high-volume phone interactions
• Demonstrated reliability, accountability, and follow-through 
• High attention to detail with a strong commitment to documentation accuracy
• Comfort working in a metrics-driven environment where outcomes and quality are tracked
• Strong computer skills, including proficiency in Google Workspace and Mac (Apple) environment, with comfort using collaboration and contact-center tools such as Slack and Five9, navigating multiple browser-based systems simultaneously, utilizing keyboard shortcuts, maintaining a high typing speed (WPM), and performing basic technical troubleshooting to stay productive in a phone-based environment
• Comfort learning and using new technologies, including clinical software platforms
• A team player mindset with the ability to work independently
• Openness to coaching, feedback, and continuous learning
• Ability to work 40 hours/week (within company operating hours of Monday-Friday, 6AM-6PM Pacific Time, with up to two rotating Saturday shifts/month)

Nice-to-Haves:

• Experience with other electronic medical records
• Experience in an ambulatory care setting, including taking medication histories
• Experience working in a high-volume, metrics-based healthcare call center or similar  patient-facing environment    

Remote Work Requirements:

• An established private work area that ensures information privacy
• Reliable internet capable of low latency with the ability to carry video and voice calls without breaking up
• This role is remote, but you will be required to come to on-site meetings multiple times per year. This may be in the interview process, onboarding, and team meetings

Perks:

Joining Arine offers you a dynamic role and the opportunity to contribute to the company's growth and shape its future. You'll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs.

This position is temp-to-hire for an expected duration of 6 months, with the possibility of extension or conversion to a permanent role based on performance and business needs. Throughout the temporary period, you will receive full benefits starting from day one.

The posted range represents the expected hourly rate for this position and does not include any other potential components of the compensation package, benefits, and perks. Ultimately, the final pay decision will consider factors such as your experience, job level, location, and other relevant job-related criteria. The hourly pay rate for this position is: $20-22/hour.

Seasonality & Schedule:

Our Clinical Care team operates within a seasonal business cycle, and we want candidates to have a clear picture of what to expect. During peak season (May through early December), our team plays a vital role in supporting business operations. Workload and scheduling demands increase during this time, and time off may be limited. Optional overtime may also be offered to meet business needs. Each year, the Clinical Care department observes a holiday shutdown of approximately 2–3 weeks between late December and early January. Please note that while Arine remains operational, the Clinical Care department is closed during this period. Following the shutdown, the team transitions back to full capacity on a modified schedule through February, during which some shifts or hours may differ from standard operations. We value transparency and encourage candidates who thrive in dynamic, seasonal environments to apply.

The Role:

Are you passionate about improving patients' lives? Join our Clinical Care team at Arine! As a valued team member, you will utilize Arine's software platform to optimize patient outcomes, enhance patient care, and efficiently deliver our clinical services.

Under the supervision of a Clinical Support Lead, you will make outbound calls to patients, providers, and pharmacies to intervene in patient cases identified by Arine's platform. These calls may involve obtaining and accurately documenting health and contact information, scheduling appointments, resolving medication-related issues, and performing patient engagement activities. In addition, you will answer inbound customer support requests and handle other assigned duties.

This is a patient-facing, phone-based role in a call center–style environment where you will spend the majority of your day engaging with patients, providers, and pharmacies by phone. We are seeking a patient-centric, compassionate problem solver who is self-motivated, receptive to coaching and feedback, and thrives on helping others navigate healthcare challenges.

Success in this role requires strong communication skills, attention to detail in documentation, comfort working with technology, and the ability to adapt in a fast-paced environment. You will be expected to manage your workload independently while demonstrating accountability and reliability in your work. Arine fosters a metrics and feedback-driven environment where ongoing coaching is used to support individual growth, performance improvement, and development.

What You’ll Be Doing:

• Engaging patients over the phone to deliver Arine's services on behalf of their health plan, including clearly explaining clinical programs (i.e. medication adherence, medication therapy management, medication reviews, etc.) and benefits
• Managing a consistent volume of outbound and inbound calls while maintaining productivity and service quality
• Meeting individual and team performance metrics related to outreach, engagement, documentation quality, and service outcomes
• Escalating potential medication-related and health-related issues to a pharmacist
• Obtaining provider contact information to facilitate the delivery of clinical interventions
• Obtaining patient information required for clinical interventions
• Answering phone calls from patients, providers, and pharmacies and responding to inquiries professionally
• Accurately documenting all interactions, interventions, and outcomes in Arine's software platform
• Participating in process improvement meetings and team meetings to optimize workflows
• Following up with hospitals, clinics, pharmacies, and patients to resolve clinical issues and concerns
• Preparing and sending patient educational materials and other necessary items as needed
• Scheduling patients for telephonic or videoconference appointments with clinical pharmacists
• Assisting with obtaining referrals and authorizations
• Following established workflows while remaining flexible as processes evolve
• Taking ownership of assigned work and seeing it through to completion

Who You Are and What You Bring:

• Bachelor's degree in Health Sciences or a related field preferred. Healthcare certification preferred (e.g., Certified Pharmacy Technician, Certified Medical Assistant, Behavioral Health Technician). Candidates with equivalent medical, healthcare, call center, customer service, or patient-facing experience are encouraged to apply
• Bilingual fluency in English and either Spanish, Mandarin / Cantonese or Vietnamese. Must be comfortable speaking to patients in that language regarding their medications and healthcare
• Ability to prioritize effectively and work in a fast-paced environment
• Knowledge of basic medical terminology and medication names (brand and generic)
• Excellent written and oral communication skills
• Strong interpersonal and customer service skills, with the ability to build rapport, demonstrate empathy, and remain patient-focused during high-volume phone interactions
• Demonstrated reliability, accountability, and follow-through 
• High attention to detail with a strong commitment to documentation accuracy
• Comfort working in a metrics-driven environment where outcomes and quality are tracked
• Strong computer skills, including proficiency in Google Workspace and Mac (Apple) environment, with comfort using collaboration and contact-center tools such as Slack and Five9, navigating multiple browser-based systems simultaneously, utilizing keyboard shortcuts, maintaining a high typing speed (WPM), and performing basic technical troubleshooting to stay productive in a phone-based environment
• Comfort learning and using new technologies, including clinical software platforms
• A team player mindset with the ability to work independently
• Openness to coaching, feedback, and continuous learning
• Ability to work 40 hours/week (within company operating hours of Monday-Friday, 6AM-6PM Pacific Time, with up to two rotating Saturday shifts/month)

Nice-to-Haves:

• Experience with other electronic medical records
• Experience in an ambulatory care setting, including taking medication histories
• Experience working in a high-volume, metrics-based healthcare call center or similar  patient-facing environment    

Remote Work Requirements:

• An established private work area that ensures information privacy
• Reliable internet capable of low latency with the ability to carry video and voice calls without breaking up
• This role is remote, but you will be required to come to on-site meetings multiple times per year. This may be in the interview process, onboarding, and team meetings

Perks:

Joining Arine offers you a dynamic role and the opportunity to contribute to the company's growth and shape its future. You'll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs.

This position is temp-to-hire for an expected duration of 6 months, with the possibility of extension or conversion to a permanent role based on performance and business needs. Throughout the temporary period, you will receive full benefits starting from day one.

The posted range represents the expected hourly rate for this position and does not include any other potential components of the compensation package, benefits, and perks. Ultimately, the final pay decision will consider factors such as your experience, job level, location, and other relevant job-related criteria. The hourly pay rate for this position is: $20-22/hour.

Seasonality & Schedule:

Our Clinical Care team operates within a seasonal business cycle, and we want candidates to have a clear picture of what to expect. During peak season (May through early December), our team plays a vital role in supporting business operations. Workload and scheduling demands increase during this time, and time off may be limited. Optional overtime may also be offered to meet business needs. Each year, the Clinical Care department observes a holiday shutdown of approximately 2–3 weeks between late December and early January. Please note that while Arine remains operational, the Clinical Care department is closed during this period. Following the shutdown, the team transitions back to full capacity on a modified schedule through February, during which some shifts or hours may differ from standard operations. We value transparency and encourage candidates who thrive in dynamic, seasonal environments to apply.

Influencer Partnerships Specialist (Contract)

Remote  |  Part-Time Contract (20 hrs/week)  |  U.S., Canada, Mexico & Latin America

About Springboard

Springboard is an online education company that helps people make career-defining moves through mentor-led, outcome-driven programs. Our portfolio includes Tech Bootcamps (Software Engineering, Data Science, UI/UX, Cybersecurity) and Allied Health training (Certified Medical Assistant, Pharmacy Technician, Sterile Technician) — all focused on helping working professionals and career switchers land high-growth roles.

Influencer partnerships are a meaningful and growing channel for Springboard. We have existing creator relationships, working infrastructure, and real enrollment data. What we need is someone who can take what’s here and make it work harder — better creators, better outreach, better deal economics, more enrollments.

The Role

This is a part-time contract role (20 hours/week) focused on the part of influencer marketing that matters most: finding the right creators and getting them to say yes on terms that work.

You’ll inherit an existing influencer program with active partnerships, tracked performance history, and established tools. Your job is not to rebuild it from scratch — it’s to improve it. Better sourcing. Sharper evaluation. Smarter outreach. Tighter deal structures. More signed creators who actually drive enrollments.

You’ll work across two product lines with very different audiences and economics — Tech Bootcamps and Allied Health. The right person can navigate both — understanding that the creators, messaging, and deal structures for a $14K bootcamp are fundamentally different from a $4,500 healthcare credential.

What You’ll Do

Most of your time (~70%) goes to creator discovery and outreach:

• Find creators whose audiences match Springboard’s buyers. Source across YouTube, Instagram, and TikTok in niches like tech careers, career switching, coding tutorials, productivity, healthcare careers, and professional development. Prioritize U.S.-audience-dominant creators.
• Evaluate creators with a practitioner’s eye. Go beyond follower counts. Read engagement quality, audience demographics, sponsored content history, view-to-subscriber ratios, and comment sentiment. Know when a creator’s metrics look good on paper but won’t convert for a high-ticket education product.
• Run outreach that gets responses. Write personalized outreach at volume without sacrificing quality. Manage follow-up cadences. Build relationships with creators and their managers. You should be comfortable running outreach as a core daily activity, not as an afterthought.
• Negotiate deals that protect our economics. Structure compensation (flat fee, affiliate, hybrid) that aligns creator incentives with enrollment outcomes. Push back on rates that don’t pencil. You’ll have target CPAs to work within, and we expect you to treat them seriously.

The remaining ~30% supports campaign setup and performance:

• Set up tracking infrastructure for each partnership. Create UTM links, coupon codes, and influencer-specific landing pages so every partnership is measurable from day one.
• Coordinate content and approvals. Work with creators on messaging, review drafts or scripts for accuracy and brand alignment, and manage timelines to keep campaigns on schedule.
• Surface what’s working and what’s not. You don’t need to build dashboards, but you do need to know your numbers. Flag underperformers early. Identify creators worth re-booking. Bring a recommendation, not just data.

Who You Are

Required:

• 2+ years of hands-on influencer marketing experience, with direct involvement in sourcing, outreach, and negotiation — not just campaign management or reporting. You’ve personally gotten creators to respond, negotiated rates, and closed deals.
• Familiarity with the U.S. creator landscape across YouTube, Instagram, and/or TikTok. You understand how these platforms differ in terms of audience intent, content formats, and sponsorship economics.
• Comfort working in a part-time, remote, async environment. You can self-manage your 20 hours/week, communicate proactively, and keep things moving without being managed closely. This requires discipline — not everyone thrives in this setup.

Strongly preferred:

• Experience in education, edtech, bootcamps, healthcare, or any high-ticket product where influencer-driven conversion requires more than brand awareness.
• Track record of managing creator relationships that drove measurable enrollments, sign-ups, or purchases — not just impressions or engagement.
• Experience using AI tools (ChatGPT, Claude, etc.) to accelerate creator research, personalize outreach at scale, or streamline repetitive tasks.

What we care about more than credentials:

We’d rather hire someone with 2 years of real outreach and negotiation experience who’s personally signed 30+ creators than someone with 5 years of “influencer marketing” on their resume who mostly managed campaigns other people sourced. If you can look at a creator’s profile and in 60 seconds tell us whether they’re worth pursuing, why, and what you’d offer them — that’s the skill we’re hiring for.

Logistics

• Part-time contract: 4 hours/day, 5 days/week (20 hours/week).
• Location: Remote. Open to candidates in the U.S., Canada, Mexico, and Latin America.
• Overlap expectation: Availability during U.S. business hours (at least 3–4 hours of overlap with Pacific time) for coordination with the team