About The Role 

With millions of users worldwide, our products have earned a reputation for "just working" seamlessly right out of the box, almost like magic. This seamless experience is no accident; it's a testament to our commitment to creating products that are not just intuitive but downright obvious. At the heart of this commitment is the Roku OS QA Team, dedicated to rigorously testing every product and feature to ensure we deliver the most reliable streaming media platform in the industry.

Our mission is simple: help people effortlessly find and stream the content they love. We achieve this through cutting-edge technology and engineering, always putting the customer at the center of everything we do.

About the Team

As part of our team, you'll leverage your diverse skills to support both Software Engineers and QA Engineers, tackling the daily challenges of their roles. Your specialist knowledge, combined with the use of AI technologies, will be invaluable in suggesting improvements to enhance quality and streamline workflows, ensuring we continue to exceed our customers' expectations.

What you'll be doing

• Contribute to tools and technology
• Design, develop, and maintain AI-driven automation systems
• Collaborate with data scientists, software engineers, and product teams to understand and deliver AI-based solutions.
• Build new tools and technology
• Debug failing tests to improve the quality of automated test tools and frameworks
• Conduct code reviews for improve code quality and optimization
• Promote coding conventions and standards for code re-usability and cleanliness
• Assist in monitoring and maintenance of critical systems

We're excited if you have

• 3+ years of hands-on experience with automation systems
• 3+ years of Python programming experience
• 2+ years of experience developing test plans and test cases
• Ability to write simple Python scripts to preprocess data or interact with ML APIs.
• Bachelor’s degree in Computer Science or related
• Excellent verbal and written communication skills
• Experience working with remote teams
• Some knowledge of continuous integration tools (Jenkins/Hudson, TeamCity, Maven, Gradle)
• Hands on experience and proficiency in Linux/Unix systems
• Ability to learn new technologies quickly
• A self-directed professional able to work independently
• Previous experience with Non-Functional Testing (Performance Testing, Stress Testing)

#LI-AB3

About the team

With so many people using Roku’s products globally, we’ve become well-known for products that “just work” right out of the box and integrate almost by magic.  That doesn’t happen by accident, which is why we are committed to making sure our products aren’t just intuitive; they’re obvious.  To support that commitment, the Roku’s Automation support and Tools team focuses on providing innovative and impactful tools that improve efficiency, enhance productivity of all engineering to test Roku products, from industry’s most reliable streaming media platform to smart home products that seamlessly integrate with Roku entertainment OS for a great connected home user experience. We accomplish this using state of the art technology and engineering to make it happen, with consideration for the customer as the centre of all that we do.

Roku’s embedded software automation and tools team has an excellent opportunity for a Senior Software Engineer with strong experience in building automation framework and tools for embedded devices. The role involves developing and maintaining software and tools that help various internal teams to test and manage Roku’s products. Working closely with internal stakeholders to enhance existing automation toolset with new capabilities and advanced features that empower all engineering and accelerate validation efforts for SW releases. 

About the role

You will work cross-functionally with various engineering teams, using your automation tooling expertise to help both firmware developers and QA to create and deliver the highest quality products that provide valuable end-user feedback to improve customer experience. This position requires Python expertise with strong experience using web frameworks, excellent debugging, written, and organizational skills. You will be joining a talented, high-performance team of developers with a history of delivery. We are looking for someone who can help us maintain this pace and continue delivering high quality as we grow. 

We are looking for a keen problem solver and a self-motivated individual with excellent communication and collaborative skills who is eager to learn and grow in the consumer electronics space. As an engineer on the team, you will require the skills and confidence to undertake the challenges of working in a fast-paced environment, frequently be taken out of your comfort zone, and relish getting your hands dirty working with user-facing products. 

What you will be doing:

• Develop and release new E2E automation support and tools 
• Debug issues to improve the quality of automated test tools and frameworks 
• Conduct code reviews to improve code quality and optimization 
• Promote coding conventions and standards for code re-usability and cleanliness 
• Document feature guides, identify and formulate user requirements, and define product behavior 
• Support and maintain existing automation tools and technology 
• Mentor less experienced engineers and drive automation development 
• Assist in monitoring and maintenance of critical systems 
• Champion the adoption of AI tools and technologies to enhance automation capabilities and team productivity. 
• Review and provide technical feedback on design documents and high-level architecture diagrams across multiple tools and teams, with a focus on evaluating design trade-offs, scalability, maintainability, and alignment with overall system architecture. 

We're excited if you have:

• 10+ years of hands-on experience with automation systems 
• 10+ years of programming experience, preferably with Python 
• Bachelor’s degree in computer science or related field 
• Proficient in Linux, Python-based test automation frameworks, and tools using REST APIs 
• Hands-on experience in development/integration of E2E test automation frameworks and tools for embedded software devices 
• Proficient use of AI tools and technologies with a proven track record as a promoter and advocate for AI adoption in software development and testing automation. 
• Agentic workflow familiarity: Working knowledge of multi-step AI orchestration frameworks and the practical use of AI agents to support and streamline day-to-day development workflows. 
• Experienced in developing and maintaining web-based tools using JavaScript and React/Next.js 
• Experience with DevOps and continuous integration tools (Jenkins, GitLab CI, Docker, and Kubernetes) 
• Experience with CI/CD pipeline development and deployment via AWS or GCP cloud technologies 
• Experience with unit testing frameworks – pytest/pyunit and Cypress for UI testing 
• Experience developing web applications using Flask, FastAPI, Django, and Nginx 
• Knowledge in using AI for increasing test automation coverage and productivity 
• Experience with retail Consumer Electronic (CE) devices, ideally in the Over The Top (OTT) streaming domain 
• Expert problem-solving and technical troubleshooting skills 
• Ability to learn new technologies quickly 
• A self-directed professional able to work independently 
• Ability to work through ambiguous requirements and be flexible/adaptable to change 
• Comfortable and experienced working with cross-functional peers and internal stakeholders across European and US time zones 
• Excellent communication and collaborative skills 

Additional nice to have skills: 

• Previous experience with Non-Functional Testing (Performance Testing, Stress Testing) 
• Knowledge of network technologies and libraries such as TCP/IP and HTTP 
• Experience with database technologies (MySQL, PostgreSQL, MongoDB, Redis) for test data management 
• Familiarity with monitoring and observability tools (Grafana, Prometheus, ELK stack, Datadog) 
• Knowledge of streaming protocols and technologies (HLS, DASH, RTMP, WebRTC) 
• Experience with API testing tools (Postman, REST Assured, GraphQL) 
• Understanding of security testing principles and tools (OWASP, penetration testing) 
• Experience with mobile testing frameworks and cross-platform testing 
• Familiarity with test reporting and analytics platforms (Allure, TestRail, ReportPortal) 
• Experience with infrastructure as code (Terraform, Ansible, CloudFormation) 
• Knowledge of machine learning concepts for test optimization and predictive analysis 
• Familiarity with Agile/Scrum methodologies and project management tools (Jira, Confluence) 
• Basic understanding of hardware debugging tools and techniques for embedded systems 

#LI-AB3

About the team

With so many people using Roku’s products globally, we’ve become well-known for products that “just work” right out of the box and integrate almost by magic. That doesn’t happen by accident, which is why we are committed to making sure our products aren’t just intuitive, they’re obvious.  To support that commitment, the Roku’s Automation support and Tools team focuses on providing innovative and impactful tools that improve efficiency, enhance productivity of all engineering to test Roku products, from industry’s most reliable streaming media platform to smart home products that seamlessly integrate with Roku entertainment OS for a great connected home user experience. We accomplish this using state of the art technology and engineering to make it happen, with consideration for the customer as the centre of all that we do.

About the role

The Roku’s software automation and tools team has an excellent opportunity for a Senior Software Engineer with strong experience in building automation framework and tools for SW embedded devices. The role involves developing and maintaining software and tools that help various internal teams to test and manage Roku’s products. Working closely with internal stakeholders to enhance existing automation toolset with new capabilities and advanced features that empower all engineering and accelerate validation efforts for SW releases.

You will work cross-functionally with various engineering teams, using your finest automation expertise to help both FW developers and QA to create and deliver highest quality product that help in provide valuable end-user feedback to improve customer’s experience.  This position requires python expertise with strong experience of using web frameworks, excellent debugging, written and organizational skills. You will be joining a talented, high-performance team of developers with a history of delivery.  We are looking for someone who can help us keep up this pace and continue delivering high quality as we grow.

We are looking for a keen problem solver and a self-motivated individual with excellent communication and collaborative skills who is eager to learn and grow in consumer electronics space. As an engineer on the team you will require skills and confidence to undertake the challenges of working in a fast-paced environment, frequently be taken out of your comfort zone and relish getting your hands dirty working with user facing products

What you'll be doing

• Support and maintain existing automation tools and technology
• Develop and release new E2E automation support and tools
• Debug issues to improve the quality of automated test tools and frameworks
• Conduct code reviews to improve code quality and optimization
• Promote coding conventions and standards for code re-usability and cleanliness
• Document Feature guides, identify and formulate user requirements, product behavior
• Mentor less experienced engineers and driving automation development
• Assist in monitoring and maintenance of critical systems

We're excited if you have

• 5+ years of hands-on experience with automation systems
• 5+ years of programming experience, preferably with Python
• Bachelor’s degree in Computer Science or related
• Proficient in linux, Python based test automation frameworks and tools using REST APIs
• Hands on experience in development/integration of E2E test automation framework and tools for embedded software devices
• Experienced in developing and maintaining web based tools using Javascript, React
• Proficiency with DevOps, continuous integration tools (Jenkins, Gitlab CI, Teamcity, Docker and Kubernetes)
• Experience with CI/CD pipeline development and deployment via AWS or GCP cloud technologies
• Experience with Unit Testing frameworks – pytest/pyunit and cypress, playwright for UI testing
• Experience of developing web applications using Flask, FastAPI, Django, Nginx
• Experience and knowledge of using generative AI
• Expert problem-solving and technical troubleshooting skills
• Ability to learn new technologies quickly
• A self-directed professional able to work independently
• Ability to work through ambiguous requirements and being flexible/adaptable to change
• Comfortable and experienced working with cross-functional peers and internal stakeholders across European and US timezones
• Excellent communication and collaborative skills
• Experience with retail Consumer Electronic (CE) devices, ideally in the Over The Top (OTT) streaming domain
• Previous experience with Non-Functional Testing (Performance Testing, Stress Testing)
• Knowledge of network technologies and libraries such as TCP/IP and HTTP
• Previous experience and knowledge of image processing and inferencing, creating computer vision capabilities for visual testing

#LI-AB3

About the Team

We’re a distributed team working across multiple continents and time zones, focused on building high-quality software releases for Roku’s latest player devices. We move fast, adapt quickly, and care deeply about making products that are easy—and joyful—for customers to use. Interns are treated as real contributors: you’ll work with engineers, QA, product managers, and other partners, and you’ll get support through mentoring, feedback, and structured onboarding.

About the role

This internship is a great fit for a student going into their Placement Year who’s interested in embedded software development and software quality. You’ll help improve product quality and developer efficiency by contributing to automatable tests, debugging issues, and improving testing workflows for C/C++ applications running on embedded/Linux-based systems. 

We offer a paid 12 month internship, starting in September 2026.

What you'll be doing

With guidance from the team, you will: 

• Develop and maintain automated tests for applications written in C/C++ 
• Write scripts/tools (Python and/or Bash) to support test automation and analysis 
• Learn how to use logs, KPIs, and failure analysis to help reproduce, isolate, and understand issues 
• Review and improve existing test cases and automation code with support from mentors 
• Document test procedures, results, and learnings clearly and concisely 
• Collaborate with remote team members across time zones and communicate progress effectively

We're excited if you have: 

• Current enrolment in a Bachelor’s (or equivalent) in Computer Engineering, Computer Science, or a related field
• Available for a 12 month period starting in September 2026
• Some experience programming in C and/or C++ (coursework, projects, labs, or internships) 
• Familiarity with Linux fundamentals and basic command-line tools 
• Basic scripting skills in Python and/or Bash/Shell 
• Interest in debugging and problem-solving (e.g., reading logs, reproducing issues, step-by-step investigation) 
• Comfort working collaboratively and communicating clearly in a distributed environment 
• A self-driven mindset and willingness to learn quickly in a fast-paced team

Nice to Have: 

• Exposure to embedded Linux development (e.g., Raspberry Pi, development boards, or coursework) 
• Familiarity with multi-threading concepts and/or memory management fundamentals 
• Experience writing tests (unit tests, integration tests, or white-box tests) 
• Any experience working with software running on SoCs or constrained devices 

What You’ll Gain 

• Hands-on experience contributing to real embedded systems and automation used by production teams 
• Mentoring and feedback from experienced engineers 
• Practical skills in debugging, test development, and working in a modern distributed engineering 

About the role

With more than 85 million people using our products globally, we’ve become well-known for products that “just work” right out of the box and integrate almost by magic. That doesn’t happen by accident, which is why we are committed to making sure our products aren’t just intuitive; they’re obvious. Our goal is to help people find what they want and make it easier for people to stream.  We accomplish this using state-of-the-art technology and engineering to make it happen, considering the customer as the center of all that we do.

We are looking for a Senior Software Engineer to focus on developing core features for the Roku platform UI. We are looking for someone with experience building high-performing applications and SDK components who wants to code on a wildly popular consumer electronics platform. This is an excellent role for a senior professional who enjoys a high level of visibility, thrives on having a critical business impact, and is excited to work on a component that touches almost everything streamed on the Roku platform.

About the team

This team spends most of its time working on customer focused features that improve the user experience, from cross-platform device experiences, TV & Player centric UI, and IoT integration with Roku OS. Our product roadmap helps us accelerate our growth and scale, putting surprising new features into the hands of tens of millions of Roku users worldwide.

Our developers and engineers are owners. They are motivated from within, finding and taking on a feature or project simply because that problem needs to be solved and shipped. But that individual must work together with different engineering teams, UI design, product teams, QA, and business leadership to make things happen, which means that engineers succeed here because they can maintain that independent spirit and motivation within a deeply collaborative environment. We are the pragmatic dreamers inventing and re-inventing the world of streaming media.

What you’ll be doing

• Work closely with product development, platform services, and release management teams to contribute extensively to our embedded UI development and underlying architecture
• Integrate third-party C++ libraries
• Investigate, diagnose and resolve issues within the Roku Platform

We’re excited if you have

• Relevant software development experience and a proven track record of designing and shipping high-quality software on an embedded platform. 
• Extensive programming experience with C++ and Embedded Linux or Native Application Development 
• In-depth understanding of Linux, tools, libraries, and open source development
• Proficiency in AI Assisted programming
• Understanding of API design considerations and tradeoffs
• Familiarity with tools and libraries such as Boost, PlayReady, ALSA, DIAL a plus
• Experience with memory management and multi-threaded development
• Experience with OpenGL and DirectFB
• Media / Video knowledge such as codecs, media streaming, etc. would also be a plus
• Ideally, embedded and consumer electronics experience
• Ability to accurately estimate software tasks and work to schedule
• Success at Roku is a collaborative effort, so you need to be a strong communicator, describing issues and solutions to various audiences
• Bachelor’s and/or master’s degree in computer science or equivalent

#LI-NM1

About the role

With more than 85 million people using our products globally, we’ve become well-known for products that “just work” right out of the box and integrate almost by magic. That doesn’t happen by accident, which is why we are committed to making sure our products aren’t just intuitive; they’re obvious. Our goal is to help people find what they want and make it easier for people to stream.  We accomplish this using state-of-the-art technology and engineering to make it happen, considering the customer as the center of all that we do.

We are looking for a Senior Software Engineer to focus on developing core features for the Roku platform UI. We are looking for someone with experience building high-performing applications and SDK components who wants to code on a wildly popular consumer electronics platform. This is an excellent role for a senior professional who enjoys a high level of visibility, thrives on having a critical business impact, and is excited to work on a component that touches almost everything streamed on the Roku platform.

About the team

This team spends most of its time working on customer focused features that improve the user experience, from cross-platform device experiences, TV & Player centric UI, and IoT integration with Roku OS. Our product roadmap helps us accelerate our growth and scale, putting surprising new features into the hands of tens of millions of Roku users worldwide.

Our developers and engineers are owners. They are motivated from within, finding and taking on a feature or project simply because that problem needs to be solved and shipped. But that individual must work together with different engineering teams, UI design, product teams, QA, and business leadership to make things happen, which means that engineers succeed here because they can maintain that independent spirit and motivation within a deeply collaborative environment. We are the pragmatic dreamers inventing and re-inventing the world of streaming media.

What You’ll Be Doing

We’re Excited If You Have

#LI-NM1

#LI-GL1

About The Role 

With millions of users worldwide, our products have earned a reputation for "just working" seamlessly right out of the box, almost like magic. This seamless experience is no accident; it's a testament to our commitment to creating products that are not just intuitive but downright obvious. At the heart of this commitment is the Roku OS QA Team, dedicated to rigorously testing every product and feature to ensure we deliver the most reliable streaming media platform in the industry.

Our mission is simple: help people effortlessly find and stream the content they love. We achieve this through cutting-edge technology and engineering, always putting the customer at the center of everything we do.

About the Team

As part of our team, you'll leverage your diverse skills to support both Software Engineers and QA Engineers, tackling the daily challenges of their roles. Your specialist knowledge will be invaluable in suggesting improvements to enhance quality and streamline workflows, ensuring we continue to exceed our customers' expectations.

As a Senior Software Engineer (SDET), you'll be the transformational force that revolutionizes our testing approach. You'll leverage AI and advanced analytics to identify quality gaps, architect intelligent testing solutions, and establish new standards for test effectiveness that go beyond simple coverage metrics.

What you'll be doing

• Design and implement intelligent test analysis systems that identify quality gaps, predict failure patterns, and optimize test effectiveness
• Design systems that collect, analyse and act on the testing data to continuously improve on the quality processes
• Experience with systematic regression tracking and implementing process to prevent regression reoccurrence
• Establish new methodologies for measuring and improving test quality beyond simple pass/fail metrics, focusing on regression prevention and production reliability 
• Leverage AI-powered tools for automated failure analysis, root cause identification, and test flakiness scoring
• Define and implement architectural patterns that make testing more effective, maintainable, and aligned with business impact

We're excited if you have

• 5+ years of hands-on experience with test architecture and automation systems design
• 8+ years of programming experience across multiple languages with Python
• Proven track record in driving test transformation: Experience leading initiatives that significantly improved test effectiveness and reduced production issues
• AI expertise for testing: Ability to design, implement, and optimize solutions leveraging LLMs, and predictive analytics for quality assurance
• Knowledge of continuous integration tools (Jenkins/GitLab, TeamCity, AWS) and their optimization for quality gates
• Advanced test analysis skills: Experience with test flakiness analysis, failure pattern recognition, and automated root cause identification
• Excellent verbal and written communication skills with ability to influence senior leadership and cross functional teams on quality initiatives
• Some working knowledge of C++
• Leadership experience mentoring engineers and driving organizational change in testing practices
• Certifications or training in AI/ML or AI testing (e.g., Coursera AI for Everyone, Google AI Engineer, ISTQB AI Testing Foundation)

#LI-AB3

About Roku

Roku pioneered streaming to the TV — and today we help shape how millions of people around the world discover and enjoy entertainment.

Our platform powers one of the largest TV streaming ecosystems globally, with nearly 90 million active accounts worldwide and over 100 billion hours streamed annually.
Our teams build the software experiences that sit at the heart of modern television — powering Roku streaming players, Roku TV™ devices, and partner platforms across the globe.

Since entering the UK market in 2012, Roku has seen tremendous growth, giving viewers access to thousands of streaming channels — from BBC iPlayer, ITVX, and All4 to Netflix, Prime Video, NOW, and many more. Through the Roku Powered licensing program, we also collaborate with major partners such as Sky to deliver streaming experiences at scale.

As streaming continues to replace traditional TV, Roku’s platform has become the “home screen” for millions of households — combining operating system innovation, embedded engineering, and large-scale media technology.

About the Role

We are seeking an experienced Software Engineer to join our New Product Introduction team and help build the next generation of Roku TV devices.

This is a hands-on embedded engineering role where you’ll work close to the hardware, operating system, and media stack — helping deliver features that ship directly to customers’ living rooms.

You’ll thrive here if you enjoy working closely with the team, solving complex system problems, and collaborating with multidisciplinary teams to bring new devices to life.

What You’ll Do

• Work independently and in small teams to deliver new product features and functionality on schedule
• Feature development in C/C++
• Maintain and design scalable embedded software solutions across our device portfolio
• Collaborate closely with QA and cross-functional engineering teams
• Integrate and optimise third-party APIs and media technologies
• Contribute across the full product lifecycle — from early hardware integration to customer-impacting issue resolution
• Work on System-on-Chip (SoC) integration, board bring-up, and device performance tuning
• Experiment with AI tools for automation and operational efficiency. Constantly look for creative and innovative ways to solve real life problems.

We’re Excited If You Have

• Hands-on professional software development experience
• Strong C/C++ systems programming background
• Solid understanding of embedded Linux, open-source tooling, and device-level development
• Experience working in user space and/or kernel space
• Familiarity with media playback engines, streaming protocols, or video/audio pipelines
• Hands-on experience with embedded systems or shipping software on hardware platforms
• Ability to estimate technical work and deliver reliably in a fast-moving environment
• Degree in Computer Science, Electronics, or equivalent engineering experience
• Experience with SoC integration, device drivers, or video streaming technologies is highly valued.
• AI growth mindset – has experimented with AI tools.

#LI-PA1

About the role

With so many people using our products globally, we’ve become well-known for products that “just work” right out of the box and integrate almost by magic. That doesn’t happen by accident, which is why we are committed to making sure our products aren’t just intuitive, they’re obvious. To support that commitment, the Roku Ads Test Automation Team focuses on testing Ad products and features for the industry’s most reliable streaming media platform. Our goal is to help people find what they want and make it easier for people to stream. We accomplish this using state-of-the-art technology and engineering to make it happen, with consideration for the customer as the centre of all that we do.

We are seeking an experienced and versatile Software Development Engineer in Test to own quality of ad features on Roku Platform. You will be responsible for end-to-end execution of ad product which includes cross-team collaboration for feature testing, developing test plans, coordinate testing with manual QA, create an automation strategy, deployment of library/feature and more. You should be able to represent automation and QA concerns in meetings with cross-functional, project team members and provide valuable end-user feedback to improve the customer experience. This position requires a solid understanding of software development life-cycle experience with a variety of testing techniques, strong debugging, written and organizational skills, and automation experience.

About The Team

Our team works on qualifying all Ads products and features on Roku Platform. You will be joining a talented, high-performance team of SDETs with a history of delivery. We are looking for someone who can help us keep up this pace and continue delivering high quality as we grow.

What you'll be doing

• Own and execute the feature testing, create test plan documentation, collaborate with developers, product lead and other manual QA
• Develop Automated tests that run on Roku players and TVs
• Convert manual test cases into reliable, repeatable automated tests
• Contribute to the Continuous Integration pipeline by running component builds, creating and running Deployment jobs on individual stages on Jenkins, and running automated functional tests.
• Debug failing tests to improve product and automated test quality
• Promote coding conventions and standards for code re-usability and cleanliness
• Conduct code reviews for improved code quality and optimization

We are excited if you have

• 5+ years of Software Engineering
• 3+ years of hands-on experience with automation systems and unit testing (Python)
• Strong problem-solving, analytical and technical troubleshooting skills
• Solid knowledge and experience developing test plans and test cases
• Strong debugging skills
• Excellent verbal and written communication skills
• Research and documentation skills
• Ability to learn new technologies quickly
• Ability to work independently and be self-directed
• Bachelor's degree in Computer Science or related
• Experience with big data analytics: Splunk, ELK, Hive, Redshift, etc. (nice to have)
• In-depth knowledge of streaming back-ends and formats (nice to have)
• Experience working with Smart/Digital TV (HDMI), Setup Boxes, Wi-Fi
• (2.4Ghz & 5GHz), TV remote controllers (nice to have)
• International product experience (nice to have)

#LI-AB3

About the Team

The Advanced Development team at Roku pushes beyond today’s product lines to invent the next generation of intelligent and generative media systems.
We explore ideas that sit years ahead of production, developing foundational technologies that will redefine how content is understood, created, and personalised across millions of Roku devices.

This is a rare environment — a PhD-level, cross-disciplinary group combining machine learning research, software engineering, and DevOps.
Everyone here is an expert, but not narrowly focused. The team blends deep technical mastery with broad creative vision — people who challenge convention, embrace ambiguity, and build what’s never been built before. It’s a collaborative, low-ego, ownership-driven culture built on trust and curiosity.

We’re seeking an Applied Scientist with a strong foundation in mathematics, machine learning, and computer science, combined with experience in cloud engineering, DevOps, and computer vision — someone who thrives where research meets production.

About the Role

As a Senior Applied Machine Learning Engineer, you’ll help design, build, and deploy the systems that make media smarter.
You’ll work across the full model and software lifecycle, from prototype to production, developing scalable ML pipelines and cloud architectures that power generative AI, intelligent media understanding, content analysis, and advertising intelligence.

You’ll operate at the intersection of machine learning, infrastructure, and software engineering, taking ownership from data collection through deployment — and seeing your work directly influence how audiences experience Roku’s content and advertising ecosystem.

What You’ll Be Doing

• Deploying scalable, fault-tolerant computer vision, media understanding, and generative AI systems to production

• Overseeing the full model development cycle: ideation, prototyping, implementation, deployment, testing, and operations

• Designing uncertainty metrics and communicating results to both technical and non-technical stakeholders

• Gathering and compiling datasets, defining annotation ontologies, auditing annotation operations, and ensuring data quality

• Staying up to date with industry and academic trends in computer vision, machine learning, and generative models for media and advertising

• Working closely with product and other engineering teams to implement new content and advertising experiences through cloud services

• Integrating services from other teams around the company, while also providing reusable ML services to others

• Evaluating and providing feedback on new platform technologies provided by internal teams

• Working with QA teams to address bugs and contribute to automation and quality assurance

We’re Excited If You Have

• A Master’s degree (PhD preferred) in Computer Science, Applied Mathematics, or a related field

• Strong background developing applied machine learning systems using PyTorch or TensorFlow

• Expertise in image processing, computer vision, or natural language processing

• Experience using AWS, GCP, or Azure for storing data, training, and serving models

• Proven ability to evaluate models and communicate insights effectively

• Experience building APIs with frameworks such as GraphQL or REST

• Experience with workflow orchestration tools such as Airflow, Argo, AWS Step Functions, or Metaflow

• Hands-on experience with Docker, Kubernetes, Terraform, CloudFormation, CI/CD automation, and Python build or packaging tools

#LI-PA1

About the Role

This is a great role for a Software Engineer, Python / SDET , with a background in developing automated tools and tests on resource constrained hardware platforms. These tools and tests will be used daily to further improve our products and help deliver the highest quality software releases that will be deployed to devices in the field. In this role, you will develop tools that test, monitor, and analyse metrics of millions of players and TV products. 

Roku is seeking a versatile Software Engineer, to build out fully automated test suites as well as performance monitoring tools. You will build automation that validates both Roku OS system software and the largest, top‑tier streaming applications that run across Roku TVs and Players, and all the required infrastructure surrounding it. This includes extending existing tests and building new ones to reliably measure memory usage, playback performance, conformance to specifications and so on. You will be also responsible for building and maintaining a small multi-platform device farm that can be used by test and firmware engineers to build and run tests. 

You will work cross-functionally with various engineering teams. The role requires an energetic and self-motivated individual with excellent communication, organisation, and technical skills. 

What you’ll be doing 

• Develop and maintain an automation framework focused on testing high‑profile streaming applications 
• Actively collaborate with team of firmware and automation engineers to build and release features that are highly testable, functional, and robust..
• Integrate multi-platform and multi-technology heterogeneous test suites .
• Build and maintain a device farm to run and maintain automated tests and capture results. 
• Identify automation opportunities proactively and act independently. 
• Review feature specifications, write test plans, and develop automated tests. 
• Schedule automated tests, monitor and triage test results

We’re excited if you have 

• Excellent Python programming skills, with 4+ years relevant technical experience.   
• Experience with a variety of automated testing frameworks, with ability to articulate their pros and cons in a particular context. 
• Working alongside firmware developers, manual QA testers across different cross-functional teams. 
• Proficient in several programming languages and experience developing test plans & test cases. 
• Ability to learn new technologies quickly and work independently. 
• Bachelors or masters degree in computer science or equivalent engineering experience. 
• Experience with browser‑based application testing (e.g., using Selenium).  
• Experience with iOS test automation and Apple platform tooling (e.g., XCTest / XCUITest)   
• Experience with the Appium framework for mobile UI automation. 

#LI-GL1

Your Role

We’re hiring an Engineering Manager to join our Global Football and Rugby (GFR) division, overseeing teams dedicated to Statsbomb—the flagship product for global football analytics at Hudl. You’ll lead two squads, including Yellow Brick Road and Parachute, to help us increase market share and deliver game-changing features to the world’s top football clubs.

As an Engineering Manager, you’ll:

• Lead with technical excellence. You’ll work closely with engineers to ensure we’re building high-quality, scalable software the right way, being involved in architecture and system design.
• Drive product delivery. You’ll partner with senior product managers and QA to understand business value, negotiate trade-offs, and oversee the successful shipment of new features in a fast-paced environment.
• Empower your team. You’ll manage approximately eight engineers across two squads, focusing on their growth and wellness while building a high-performing, healthy team culture.
• Champion innovation. We’re heavily invested in an AI-first mindset, and you’ll encourage your team to use AI tools and modern tech to stay ahead of the curve.

For this role, we're currently considering candidates who live within a commuting distance of our office in London. But with our flexible work policy, there aren't any current requirements for the number of days you come to the office.

Must-Haves

• Experienced. You have 5+ years of experience in engineering management, ideally with a background as an individual contributor or tech lead.
• Technically grounded. You have a strong technical background and are comfortable architecting complex software, specifically using C#, TypeScript, AWS, and Postgres.
• Product-minded. You have experience building customer-facing products rather than just internal platforms or infrastructure.
• Credible engineering leader. You can build immediate trust with engineers through your technical knowledge, helping them navigate complex paths and system designs.
• Forward-thinking. You’re comfortable using AI to improve workflows and are excited to help your team adopt new technologies.

Nice-to-Haves

• Broad tech stack. Experience with additional languages or tools beyond our core stack is valued.
• Domain passion. An interest in football analytics and working with products that serve elite clubs like Manchester City F.C. and Liverpool F.C.

Our Role 

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time above any required statutory leave, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech you need to do your best work.
• Support your wellbeing. Depending on location, we offer medical and retirement benefits for employees—but no matter where you’re located, we have resources like our Employee Assistance Program and employee resource groups to support your mental health.

Compensation

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

What you’ll do

As an Engagement Manager at Stripe, you will drive Stripe’s future growth engine by leading enterprise-level, strategic users through our integration, implementation and adoption stages that will lead them to become long-term Stripe users and advocates of our products and solutions.

Stripe Professional Services provides a rapid path to success and ongoing value for our users. Our Engagement Managers utilize Stripe’s proven Implementation Methodology coupled with their project leadership expertise, to guide and enable users and partners to successfully integrate Stripe’s solutions rapidly while delivering immediate impact and measurable value.

Responsibilities

• Own all facets of the relationship with the User  - Our Engagement Managers provide overall vision and direction throughout the program/project lifecycle for Stripe’s most complex user engagements. They are the single point of contact for the Stripe internal organization and for the user program/project management counterparts as it relates to the in-flight implementation to help lead and drive collaboration, knowledge sharing, issue resolution and decision-making.
• Accelerate time to value - Rigorous program/project management and quality assurance practices lead to implementation efficiencies that generate cost savings and speed of business outcomes. Engagement Managers are seasoned leaders who build high-performing project teams, accelerate time to value, and drive rapid and effective program decision-making by proactively managing the integration of Stripe’s products into the user’s application/technical architecture, test and change management strategies and transformation timelines.
• Deliver Program / Project Management expertise & innovation - Engagement Managers deliver program/project management expertise based on experience, continuous learning, and in-depth knowledge of Stripe’s products and implementation best practices. They drive innovation and adoption of deployment practices, provide product adoption insights and help users achieve the maximum value from their Stripe investment. In addition to this, they play a pivotal role in the continuous improvement and enablement of the Stripe Implementation Methodology and it’s associated tools, templates and processes
• Manage scope, time, cost and quality - The Engagement Manager provides well-established program/project governance to manage requirements in line with the agreed scope and business objectives. This is made possible through effective balance of time, cost, and quality via proactive program planning focused on business outcomes.
• Mitigate and Manage risk - Engagement Managers are responsible for providing proactive risk assessment, prevention and mitigation plans and the efficient identification, tracking, and resolution of issues and decisions using established tools and templates with internal and user stakeholders. Engagement Managers are the primary interface between the user and Stripe’s Product and Engineering teams to drive implementation alignment to the forward roadmap and future capabilities.
• Provide Program / Project Governance - Leading into and throughout the Implementation Program and associated projects, the Engagement Manager will work in concert with the User’s assigned Program / Project Manager to instantiate and execute on the agreed Program / Project Governance model and related Stakeholder Management and Communications plan
• Close out the project - Upon project completion, Engagement Managers ensure a smooth transition of the implemented Stripe capabilities into operation for the user. This includes complete knowledge transfer and the handover to Stripe Support
• Engage as part of a thriving internal Engagement Management Community - Our Engagement Managers actively participate in a global community of practitioners to continually evolve and improve the way in which Stripe leads and supports our Users through high impact and complex implementations of Stripe’s payment infrastructure

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 7+ years of experience working with enterprise level strategic users on on complex technology or business transformation programmes with a track record of top performance or a related field
• Ability to understand complex business requirements and craft tailored solutions
• Ability to quickly learn and explain technical concepts to Stripe’s largest Users in a way which they will understand.  Some may be deeply technical.  Others may be more business focussed, so you’ll need to talk to Users in a language they can understand
• Proven program management skills and experience
• Strong critical thinking skills, including the ability to identify suboptimal processes and drive more efficient ways of working
• Ability to recognize repeated user-facing issues and build scalable solutions
• Superior verbal and written communication skills
• Ability to operate independently in a highly ambiguous and fast-paced environment
• Demonstrated ability to engage with and lead executive stakeholders and key decision makers on the User side to drive towards an agreed outcome
• Experience in working with or in complex Enterprise organizational and decision making structures 
• An ability to work collaboratively with and influence Stripe’s Product and Engineering teams to advocate for our Users and continuously shape the forward roadmap of Stripe’s applications
• Apply structured problem-solving and stakeholder management frameworks — drawing on experience from complex, multi-workstream client engagements to drive programme clarity, alignment and outcomes

Preferred qualifications

• This role is well-suited for professionals with a background in management consulting, technology advisory, or professional services, who are looking to bring their client engagement expertise to a high-growth technology environment.

• Industry certifications to ensure project success. Typical certifications include: 

  • Certified ScrumMaster 
  • PMP or PRINCE2 Certification

• Prior experience in the payments industry

• A familiarity with the integration and testing of APIs 

Your Role

We’re hiring a Senior SDET to join one of our cross-functional product teams in our Football & Rugby group. This squad are focused on building cutting-edge solutions sports teams use to influence how they compete and recruit, supporting key products like Statsbomb and Wyscout, plus new greenfield projects as we expand.

As a Senior SDET, you’ll:

• Improve quality. You’ll drive measurable improvements in product quality and delivery speed. You’ll empower teams to solve tough challenges, bringing in proven practices that enhance quality and accelerate development.
• Collaborate. You’ll be an integral part of a cross-functional team, collaborating closely with coworkers across Engineering, Product, Design and Scrum, all to ensure the delivery of high-quality products.
• Strategise. You’ll use your customer and system understanding to create risk-based testing approaches and plans that focus on user experiences. Overall, you’ll ensure our products meet and exceed user expectations.
• Automate. By aligning our processes with development speed, you’ll make informed decisions on what, how and when to automate.
  Coach. You'll use your technical and quality expertise to guide others on the team to raise their bar. As the quality point person, you’ll influence and challenge teams to incorporate quality best practices in everything they do.

For this role, we're currently considering candidates who live within a commuting distance of our office in London. But with our flexible work policy, there aren't any current requirements for the number of days you come to the office.

Must-Haves

• A focus on quality. You understand quality in the big picture and strive to use what you know to improve quality and velocity.
• Technical know-how. You have in-depth experience with testing desktop and web applications, as well as a deep knowledge of automation and its industry-recognised principles. You've implemented the test pyramid and have experience  working with developers and QA to shift testing left.
• A customer focus. You think critically about user experience and ensure our testing approach adapts to match those workflows.

Nice-to-Haves

• Experience with Playwright. As this is one of the key frameworks we use, commercial experience with it is a plus.
• Familiarity with hardware. You’ve had experience working with relevant hardware products, such as wearable devices.

Our Role

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time above any required statutory leave, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech you need to do your best work.
• Support your wellbeing. Depending on location, we offer medical and retirement benefits for employees—but no matter where you’re located, we have resources like our Employee Assistance Program and employee resource groups to support your mental health.

Compensation

Your Role

We’re hiring Senior Engineers to join one of our cross-functional product teams in our Human Performance group, which is focused on building cutting-edge solutions for athletes and sports teams that directly impact how they train, compete and achieve peak performance.

As a Senior Engineer, you’ll:

• Work with a cross-functional team. You’ll collaborate with Engineering, Quality Assurance, Product, Design and Scrum disciplines to deliver full-stack web features. 
• Develop and deliver. Your team has the autonomy to make a meaningful impact across the entire product area, listen to customers' needs and deliver game-changing features to push the boundaries of what they can achieve. Your team is empowered to take ownership of the user experience to support our coaches and athletes.
• Test new ideas. At Hudl, we iterate rapidly, deploying changes to the product hundreds of times daily across our Engineering team. In addition to working on concrete features, you’ll have the opportunity to propose solutions to more ambiguous technical problems and provide guidance to less experienced engineers.
• Mentor. You’ll share your expertise and educate others on development best practices and trade-offs, setting an example in planning, designing and delivering complex projects. 

This role requires 3 days in the office per week, so we're currently considering candidates who live within a commuting distance of our offices in Barcelona.

Must-Haves

• Experienced. You have either led or played a key role in developing large-scale applications.
• A team player. You understand that problem-solving is a team effort and will help others on our Engineering team learn and develop their skills.
• User-focused. You’re excited to have your work used by real people to solve real problems.
• Willing to learn. You have solid engineering skills but are always willing to dive into specific areas to gain the expertise needed to be successful in your role.

Nice-to-Haves

• Tech stack knowledge. Our core stack is C#/Node, React, TypeScript, MongoDB/SQL/ElasticSearch and AWS, so experience with these is ideal.

Our Role 

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time above any required statutory leave, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech you need to do your best work.
• Support your wellbeing. Depending on location, we offer medical and retirement benefits for employees—but no matter where you’re located, we have resources like our Employee Assistance Program and employee resource groups to support your mental health.

Compensation

We make compensation decisions based on an individual's experience, skills and education in line with our internal pay equity practices. 

This role will also be eligible for a long-term incentive (LTI) award. Any bonuses awarded are based on individual and company performance paid at Hudl's discretion. 

Your Role

We’re hiring Senior Engineers to join one of our cross-functional product teams in our Human Performance group, which is focused on building cutting-edge solutions for athletes and sports teams that directly impact how they train, compete and achieve peak performance.

As a Senior Engineer, you’ll:

• Work with a cross-functional team. You’ll collaborate with Engineering, Quality Assurance, Product, Design and Scrum disciplines to deliver full-stack web features. 
• Develop and deliver. Your team has the autonomy to make a meaningful impact across the entire product area, listen to customers' needs and deliver game-changing features to push the boundaries of what they can achieve. Your team is empowered to take ownership of the user experience to support our coaches and athletes.
• Test new ideas. At Hudl, we iterate rapidly, deploying changes to the product hundreds of times daily across our Engineering team. In addition to working on concrete features, you’ll have the opportunity to propose solutions to more ambiguous technical problems and provide guidance to less experienced engineers.
• Mentor. You’ll share your expertise and educate others on development best practices and trade-offs, setting an example in planning, designing and delivering complex projects. 

For this role, we're currently considering candidates who live within a commuting distance of our offices in London. But with our flexible work policy, there aren't any current requirements for the number of days you come to the office.

Must-Haves

• Experienced. You have either led or played a key role in developing large-scale applications.
• A team player. You understand that problem-solving is a team effort and will help others on our Engineering team learn and develop their skills.
• User-focused. You’re excited to have your work used by real people to solve real problems.
• Willing to learn. You have solid engineering skills but are always willing to dive into specific areas to gain the expertise needed to be successful in your role.

Nice-to-Haves

• Tech stack knowledge. Our core stack is C#/Node, React, TypeScript, MongoDB/SQL/ElasticSearch and AWS, so experience with these is ideal.

Our Role 

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time above any required statutory leave, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech you need to do your best work.
• Support your wellbeing. Depending on location, we offer medical and retirement benefits for employees—but no matter where you’re located, we have resources like our Employee Assistance Program and employee resource groups to support your mental health.

Compensation

We make compensation decisions based on an individual's experience, skills and education in line with our internal pay equity practices. 

This role will also be eligible for a long-term incentive (LTI) award. Any bonuses awarded are based on individual and company performance paid at Hudl's discretion. 

Your Role

We’re looking for a customer-obsessed Product Design Manager to lead design for our North American Sports (NAS) experience: defining the NAS design strategy, building a high-performing team, and shipping work that changes how elite sports organisations operate. You’ll set the vision, own experience quality, partner with Product and Engineering to shape a 12-18 month roadmap, and embrace AI at every step of the design process.

As a Product Design Manager, You’ll

Define and own the NAS design strategy
Set the experience vision for North American Sports. Identify where products should converge into shared workflows and where they need to stay specialised, grounded in deep customer understanding, business outcomes, and a 12-18 month roadmap.

Be relentlessly customer-obsessed
Build a culture of customer obsession across your team and your build partners. Ensure design decisions trace back to a real user need - whether that’s the analyst reviewing video all day, the scout evaluating 200 prospects a week, or the coach who needs answers in the moment.

Own cross-product experience quality
Own the end-to-end experience across video analysis, performance, scouting, and recruiting tools. Use Hudl’s UXQ Heuristics as a shared quality language in critiques, reviews, and quality checks. Reduce friction and context-switching while championing consistency through the Uniform design system.

Embed AI into how your team works
Lean into AI to accelerate research synthesis, generate and test prototypes faster, run design QA checks, and explore more of the solution space. Help your designers build confidence with AI-enabled workflows and push the team to stay at the frontier of what’s possible.

Be a player-coach
Manage and develop a small team of designers through hands-on leadership. Set clear expectations around craft, platform-first thinking, and data-informed decision-making. Build individual development plans around UX competencies and create an environment where designers do the best work of their careers.

Build strong partnerships
Design doesn’t ship alone. Build deep, trust-based partnerships with your Product, Engineering, Scrum, and Quality counterparts.

Bring clarity to complexity
Guide teams through ambiguous, multi-product workflows by asking the right questions, leveraging insights, and balancing simplification with elite-level customisation.

Drive strategic alignment
Operate at the segment level to ensure consistency across squads, align roadmaps 12-18 months out, and steward cohesive experiences.

Take full ownership of outcomes
Own experience quality and impact across your space, grounding work in business results, customer satisfaction, and learning velocity.

For this role, we're currently considering candidates who live within a commuting distance of our offices in London. But with our flexible work policy, there aren't any current requirements for the number of days you come to the office.

Must-Haves

Customer-obsessed
You don’t just advocate for users - you build a practice around understanding them deeply, and you hold your team and build partners to that standard.

Strategic design leader
You connect design work to business, platform, and company goals - not just user needs in isolation.

Proven player-coach
You have experience managing designers, developing talent, and leading by example when the work demands it.

Deeply curious about professional sport
You understand (or are hungry to learn) the world of professional and college sports - the pressure, the workflows, and what it means to design for analysts, coaches, scouts, and decision-makers.

Systems thinker
You have a platform-first mindset and experience driving consistency through design systems.

Data-informed and research-grounded
You translate qualitative and quantitative insights into clear design direction and can articulate why a decision was made.

Clear communicator
You tell compelling stories, build alignment across disciplines, and can hold the room in a strategy review.

Comfortable with complexity
You’ve designed for expert users, enterprise systems, or multi-product experiences and know how to balance power with usability.

Quality-driven
You have experience using heuristic frameworks to evaluate and raise the bar on experience quality, alongside strong accessibility and critique practices.

AI-forward
You have started to use AI to accelerate your own design work and are excited to help a team adopt AI-augmented workflows across research, prototyping, and QA.

Strong portfolio
You can show end-to-end UX work across complex or multi-product experiences.

Nice-to-Haves

• Direct experience in professional sports - either designing for sports organisations or working within one.
• Experience shipping AI-enhanced product features (not just using AI in your workflow, but building AI into the product).
• Multi-product or cross-platform design experience at scale.

What Success Looks Like

In your first year, you’ll have:

• Established a clear design strategy for NAS that your team, build partners, and leadership all rally behind.
• Identified the highest-friction cross-product workflows and shipped meaningful improvements that reduce context-switching and time-to-value for elite users.
• Built deep customer understanding into your team’s practice - with every major design decision grounded in real user needs.
• Embedded AI into how your team works - not as an experiment, but as standard practice across research, prototyping, and review.
• Grown your team’s capability and confidence, with clear development plans, strong build partnerships, and a shared quality language through UXQ Heuristics.
• Delivered consistently against UXQ quality, with measurable accessibility improvements
• Become the person your segment looks to for the experience vision - someone who can see 12-18 months ahead and rally a cross-functional team to get there.

Our Role

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time above any required statutory leave, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech you need to do your best work.
• Support your wellbeing. Depending on location, we offer medical and retirement benefits for employees—but no matter where you’re located, we have resources like our Employee Assistance Program and employee resource groups to support your mental health.

Compensation

Your Role

We’re looking for a Lead Data Scientist to join our Global Football Metrics data science team, which is focused on delivering innovative machine learning models to keep Hudl at the cutting edge of sports analytics.

As a Lead Data Scientist, your key responsibilities will include:

• Work with a cross-functional team. You’ll collaborate with Engineering, Quality Assurance, Product, Design and Scrum disciplines to deliver cutting-edge tactical and recruitment insights.
• Develop and deliver. You will have access to industry-leading data from a variety of sources, and will lead the research and development roadmap for new Global Football models and metrics.
• Test new ideas. At Hudl, we iterate rapidly, deploying changes to the product hundreds of times daily across our Engineering team. In addition to working on concrete metrics, you’ll contribute to the implementation of scalable data pipelines and associated orchestration and monitoring tools.
• Mentor. You’ll share your expertise and educate others on development best practices and trade-offs, setting an example in planning, designing and delivering complex projects, and maintaining high standards of statistical rigour.

We’d like to hire someone for this role who lives near our office in London, but we’re also open to remote candidates. Remote candidates would have the ability to work from a co-working space or their home.

Must-Haves

• Technical expertise. You have a strong background in a quantitative discipline, and proven experience implementing statistical and machine learning models for statistical inference in complex systems.
• A team player. You understand that problem-solving is a team effort and will help others on our Engineering team learn and develop their skills.
• User-focused. You’re excited to have your work used by real people to solve real problems.
• Willing to learn. You have solid engineering skills but are always willing to dive into specific areas to gain the expertise needed to be successful in your role.

Nice-to-Haves

• Sports industry experience. If you’ve worked with event or tracking data previously, that’s a plus.
• Tech stack knowledge. Our tech stack is Python, PostgreSQL and Redshift. We will consider strong candidates with experience of R or Stan, but prefer those with more full stack skills and capable of writing production code.

Our Role 

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time above any required statutory leave, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech you need to do your best work.
• Support your wellbeing. Depending on location, we offer medical and retirement benefits for employees—but no matter where you’re located, we have resources like our Employee Assistance Program and employee resource groups to support your mental health.

Compensation

About the Role

We’re looking for a Staff Software Engineer to build AI-powered tools and integrations that plug directly into game engines, editors, clients, and backend services. You’ll deliver high-quality C++ integrations across proprietary studio engines, ship robust build/QA automation, and partner with multiple PlayStation Studios teams to make AI an everyday part of development.

What You’ll Be Doing

• Build and maintain engine/editor plugins, runtime SDKs, and services that integrate AI (LLMs and related systems) into game clients, servers, and build tools.
• Ship performant, memory-aware C++ by profiling, optimizing, and debugging across PC/console builds with tight frame budgets.
• Design stable API surfaces for game teams (C++/C API, gRPC/HTTP) with versioning, telemetry, and backward compatibility.
• Stand up CI/CD for game builds and tools (UBT or proprietary build systems; artifact packaging; nightly/regression suites; distributed/accelerated builds).
• Automate QA for tooling and in-engine features using engine test frameworks and headless runs, and wire results into CI and dashboards.
• Implement production LLM integrations (prompting, RAG/tool calls, guardrails/safety, observability, timeouts/retries, and cost controls).
• Collaborate with studio engineering, tech art, design, and QA to land integrations across varied codebases and pipelines.
• Document patterns, provide sample projects, and deliver internal training so solutions scale across PlayStation Studios.
• Influence standards and tech choices for AI in our dev stack, and contribute to shared libraries and best practices.

Qualifications

• You have at least five years of experience building production software in modern C++ (C++17/20) with strong fundamentals in memory management, concurrency, performance, and debugging.
• You have shipped tools or runtime features in AAA engines, including work on plugins/modules, asset and build pipelines, and editor/runtime integration.
• You have delivered features or tooling that integrate with LLMs or other ML services, and you understand prompt design, evaluation, safety, and telemetry for production usage.
• You have implemented engine-level automated testing (functional and integration), including headless execution and CI gating.
• You work fluently with large code/asset repositories and are comfortable with both Perforce and Git.
• You communicate clearly across disciplines and translate diverse studio requirements into pragmatic, maintainable solutions.
• You write thorough documentation and favor well-tested, maintainable code.

Nice to Have

• You have built networking/service integrations for game backends (gRPC/HTTP) and implemented telemetry/observability (logs, metrics, traces).
• You have packaged SDKs/plugins for multiple studios and managed semantic versioning and migration tooling.
• You understand console platform requirements and certification workflows.
• You are familiar with security, privacy, and responsible-AI practices in production systems.

Please note; this position can be completed remotely from The UK

Role Overview

As an Associate Manager in PSS QA Engineering Services, you will be a key part of our global leadership team, shaping and delivering exciting services that provide real value to our studios, and contribute meaningfully to the future of PlayStation and the gaming industry.

You will lead our talented, multi-cultural, and engaged ALM Support team, owning the strategic service direction and supporting the team as they develop their skills and reach their full potential.

ALM Support acts as the backbone of PlayStation’s development infrastructure, managing the enterprise ALM systems and workflows (like Jira and TestRail) that allow our studios to track progress, manage quality, and ship world-class games.

What You'll Be Doing

• Leadership of staff in multiple regions as part of the global ALM Support team and wider PlayStation Studios QA Engineering pillar

• Overseeing the technical configuration and health of our global Jira and TestRail instances, ensuring they are optimised to meet the unique needs of our studios

• Responsible for staff recruitment, selection, training, development, and regular performance reviews

• Ongoing coaching and mentoring as required, and recognition of successes

• Ensuring effective and efficient operational service delivery to our studios, using data and service metrics to help the team track our progress, and continually improve the quality of support we provide

• Defining and managing team budgets and resources thoughtfully, using data to ensure a sustainable workload and healthy balance for the team

• Supporting the Engineering leadership team in the creation of plans and strategic approaches to achieve PSS QA and overarching Studio Business Group goals

• Advocating for SIE’s cultural values and fostering an inclusive environment where everyone can do their best work.

• Collaborating with global QA leadership peers to promote knowledge sharing, and cultivate innovation and success within PlayStation Studios QA and its partners

Who You'll Work With

• PlayStation Studios QA leadership

• Studio heads, production teams, and internal studio QA managers

• Internal and external partner test teams and leads

• Sibling teams within the Global Creative, Technology and Services group

Your Background

• Experience in staff development and leadership of a global team in a managerial role

• A solid understanding of the Software Development Lifecycle and all related processes

• Experience owning a technical service both operationally and strategically

• Comfortable managing budgets and planning resources.

• Solid communication - strong business writing, public speaking and presentation, and listening skills.

• Willingness to advocate and lead via SIE cultural leadership values: Communication, Innovation, Collaboration, Inclusion

Beneficial Experience

• Management of a busy technical Service Desk

• A good understanding of quality assurance techniques, and testing methodologies

• Solid gaming industry appreciation and understanding

• Deep PlayStation and other console platform knowledge

• Cross-cultural/global working experience

• Technical/administrative experience of supporting ALM enterprise tools - Jira, Confluence, TestRail, etc - ideally within a Service Desk environment

• Ability to see a task through to completion, on time and to expected quality

Desirable Qualifications

• Formal management and/or project management qualifications

• ITIL Service Management

• Service Desk Management (SDI/SDA)

We recognise that talent comes in many forms. If you’re excited about this role but don’t tick every single box, we’d still love to hear from you!

Role overview:

Our team, PlayStation Studios' International Production & Localisation (IPL), is looking for a Senior Manager to lead our global Production and Localisation QA teams and drive excellence and innovation in the services we offer!

We partner with PlayStation Studios and external development teams, providing best-in-class localisation, production and LQA solutions that enable them to deliver outstanding games to a global audience!

Reporting into the Senior Director, International Production & Localisation, you will play an integral part in finding opportunities to drive innovation, increase operational efficiency, and further develop our core expertise in all aspects of localisation production, localisation QA, and international publishing. You will lead two critical functions - Production and LQA – driving seamless collaboration and shared excellence across teams.

What you’ll be doing:

• Lead IPL’s global Production and Localisation QA teams, ensuring they deliver high-quality work on time and on budget while achieving personal and departmental growth
• Build strong partnerships across PlayStation Studios, working closely with game creators to ensure their goals and needs are met
• Oversee multiple simultaneous projects, refining production processes and LQA methodologies whilst identifying dependencies, trade-offs and resolving risks
• Define excellence for localisation production and LQA services, establishing best practices and driving innovation across both functions, particularly around emerging technologies and automation
• Cultivate a high-performing, collaborative team culture with a focus on continuous improvement, upskilling, and shared learning
• Navigate organisational change as we evolve our services and capabilities, making strategic decisions to ensure alignment with business goals
• Contribute to key planning processes including budgets and operating plans, managing resource allocation and analysing data to identify optimisation opportunities
• Work across PlayStation Studios and SIE to understand needs, coordinate R&D efforts, and spearhead initiatives that strengthen our capabilities and support long-term strategic goals
• Foster cross-functional knowledge sharing, building mechanisms that drive transparency and collaboration across teams and studios
• Develop and promote the team's cultural pillars and departmental initiatives that reinforce what makes IPL a great team

What we are looking for:

• 10+ years' experience in games production or development roles with a successful track record delivering AAA titles
• Strong knowledge of both localisation production and QA, with understanding of current industry trends, emerging technologies, and automation in both subject areas
• Deep understanding of game development lifecycle, production methodologies, best practices and tools across multiple genres, platforms and business models
• Experience integrating new teams or functions into existing organisations and leading through organisational change
• Experience successfully leading, motivating and developing diverse, high performing teams across different cultures and time zones
• Excellent communication skills and ability to partner effectively across all levels of the organisation
• Strong project management skills with ability to prioritise and manage complex operational issues across multiple projects and partners
• Curiosity and aptitude for evaluating and adopting new technologies, with strong desire to optimise processes and drive continuous improvement
• Comfortable navigating ambiguity and adapting as conditions change in fast-paced environments
• Passion for games with extensive knowledge of the gaming market and good commercial acumen
• Experience managing external development projects and/or working on live service titles advantageous 

Benefits:

• Discretionary bonus opportunity
• Private Medical Insurance
• Dental Scheme
• 25 days holiday per year
• On Site Gym
• Subsidised Café
• Free soft drinks
• On site bar
• Access to cycle garage and showers

Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. 

Role Overview

As an Associate Manager in PSS QA Engineering Services, you will be a key part of our global leadership team, shaping and delivering exciting services that provide real value to our studios, and contribute meaningfully to the future of PlayStation and the gaming industry.

You will lead our talented, multi-cultural, and engaged ALM Support team, owning the strategic service direction and supporting the team as they develop their skills and reach their full potential.

ALM Support acts as the backbone of PlayStation’s development infrastructure, managing the enterprise ALM systems and workflows (like Jira and TestRail) that allow our studios to track progress, manage quality, and ship world-class games.

What You'll Be Doing

• Leadership of staff in multiple regions as part of the global ALM Support team and wider PlayStation Studios QA Engineering pillar

• Overseeing the technical configuration and health of our global Jira and TestRail instances, ensuring they are optimised to meet the unique needs of our studios

• Responsible for staff recruitment, selection, training, development, and regular performance reviews

• Ongoing coaching and mentoring as required, and recognition of successes

• Ensuring effective and efficient operational service delivery to our studios, using data and service metrics to help the team track our progress, and continually improve the quality of support we provide

• Defining and managing team budgets and resources thoughtfully, using data to ensure a sustainable workload and healthy balance for the team

• Supporting the Engineering leadership team in the creation of plans and strategic approaches to achieve PSS QA and overarching Studio Business Group goals

• Advocating for SIE’s cultural values and fostering an inclusive environment where everyone can do their best work.

• Collaborating with global QA leadership peers to promote knowledge sharing, and cultivate innovation and success within PlayStation Studios QA and its partners

Who You'll Work With

• PlayStation Studios QA leadership

• Studio heads, production teams, and internal studio QA managers

• Internal and external partner test teams and leads

• Sibling teams within the Global Creative, Technology and Services group

Your Background

• Experience in staff development and leadership of a global team in a managerial role

• A solid understanding of the Software Development Lifecycle and all related processes

• Experience owning a technical service both operationally and strategically

• Comfortable managing budgets and planning resources.

• Solid communication - strong business writing, public speaking and presentation, and listening skills.

• Willingness to advocate and lead via SIE cultural leadership values: Communication, Innovation, Collaboration, Inclusion

Beneficial Experience

• Management of a busy technical Service Desk

• A good understanding of quality assurance techniques, and testing methodologies

• Solid gaming industry appreciation and understanding

• Deep PlayStation and other console platform knowledge

• Cross-cultural/global working experience

• Technical/administrative experience of supporting ALM enterprise tools - Jira, Confluence, TestRail, etc - ideally within a Service Desk environment

• Ability to see a task through to completion, on time and to expected quality

Desirable Qualifications

• Formal management and/or project management qualifications

• ITIL Service Management

• Service Desk Management (SDI/SDA)

We recognise that talent comes in many forms. If you’re excited about this role but don’t tick every single box, we’d still love to hear from you!

Role overview:

Reporting to the group Technical Director, the Audio Programmer will provide tool development and technical system design & implementation for PlayStation Studios audio tools and technology department. Working across an array of PlayStation Studios interactive titles, the role will involve game code, middleware and plugin development along with offline tool development. It will also mean interfacing with multiple teams such as R&D, platform, game teams, QA and more across the globe.

What you’ll be doing: 

• Design of audio tools for sound design and music team.
• Process tools to drive automated build systems.
• Audio processing plugins for audio engines.
• Linking of game systems to audio engine.
• Linking game system authoring tools to sound design tools.
• Complex new audio engine features.
• Driving the planning, documenting and implementing all relevant audio systems in collaboration with other members of the audio programming team.
• Supporting the sound design and music production team in tooling requests and game debugging.
• Ensure code developed runs in an efficient manner and is bug free.
• Debugging code such that it is release ready.
• Providing packaged releases of audio systems.
• Taking responsibility of overall audio tech delivery on a shipping game title.
• Updating and maintenance of audio middleware

What we are looking for:

• Minimum 3 Years production experience and 1 shipped title on console/PC
• Passionate about audio and video games
• Strong experience in C++ and object orientated/data oriented design
• Experience in C# .NET and WPF
• Strong knowledge of 3D mathematics
• Knowledge of acoustics and digital signal processing
• Experience of audio production software: Pro Tools, Sound Forge, Reaper.
• Experience of Visual Studio or other development environments

Desired:

• Knowledge of streaming systems and multithreading
• Experience of VST development
• Experience of audio middleware (FMOD, Wwise)
• Experience of graphical patching environments (PD, MAX/MSP, Reaktor)
• Experience of Unity 3D/Unreal development

• Lead a team of Engineers, setting clear expectations and providing continuous feedback, coaching, and mentoring to ensure success and growth
• Working closely with feature owners, economy, liveops and other development teams to implement feature simulations and technological pipelines for Monopoly GO!
• Driving the implementation of systems that transform raw game data into analytical datasets for simulation and evaluation
• Ensuring technical performance is “Best-in-Class” throughout development
• Writing automated, high-quality tests (unit, integration, load, etc.) and working with QA teams to improve gameplay experience, curtail exploits and ensure that everything works smoothly
• Reviewing Technical Design Documents and provide feedback and guidance to other engineers
• Collaborating and communicating with cross-functional departments including: economy, liveops, qa, etc.
• Participating in a strong engineering team and culture
• Live game support & troubleshooting
• Contributing to technical plans and discussing the workflows and requirements with stakeholders
• Implementing tools to empower our liveops and game design teams in the creation of new and exciting game-play experiences
• Explore AI-assisted tools (LLMs, copilots, automation frameworks) to improve productivity, enhance analysis depth, and accelerate iteration cycles

• 6+ years as part of a professional game development team or other relevant area
• Experience managing people, driving 1:1s and performance reviews, doing follow ups and providing regular feedback to direct reports
• Experience driving and leading the technical execution of complex and interdisciplinary developments
• Mastery of C#, Python or another OO language, including experience with asynchronous and multi-threaded programming paradigms
• Hands-on experience with cloud computing (AWS, GCP...) and low-latency, high-scale distributed systems
• Strong computer science and engineering fundamentals (data structures, concurrency, design patterns, algorithms)
• Strong understanding of game framework architecture at scale, maintainability over time, robust API design, etc.
• Strong knowledge of application design best patterns and practices; understanding of maintainability concerns when designing and implementing applications
• Enjoy solving complex technical problems, especially in large systems
• Willingness to learn and work with new technologies
• You’re a great tech communicator who knows how to share knowledge with non-technical people
• You have a desire to seek out and take on user feedback to drive world class application development
• A passion for games

• Experience building your own games as personal projects or game jams
• Experience with AWS, Docker, Kibana, Ansible
• Experience with automated testing
• Solid experience with SQL and at least one data warehouse (BigQuery preferred)
• Knowledge of probability, applied statistics, and simulation techniques
• Experience with distributed processing tools: Spark, PySpark, or alternatives
• Experience building ETL/ELT pipelines using Airflow, DBT, or similar frameworks
• Experience in gaming, monetization, or game economy
• Familiarity with gameplay logic or LiveOps systems
• Experience developing internal libraries or tools for non-technical teams
• Curiosity for experimenting with AI systems to extend capabilities of existing pipelines or prototype new evaluation methods

At Scopely, we believe in creating a supportive work environment where everyone is treated with respect and inclusivity. We welcome individuals from all backgrounds and are committed to providing equal employment opportunities regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other protected status.

Teneo is looking for a talented and driven Associate Consultant (AC) with a passion for business, campaigning, and corporate communications to join our team. Teneo is an integrated communications consultancy, providing all aspects of strategic counsel to business leaders and CEOs.

As CEOs and leadership teams continue to navigate complexity externally and internally, and as the expectations among different interconnected audiences continue to rise, our award-winning campaigning team puts businesses on the front foot, enabling them to speak with clarity and consistency to multiple audiences across the public realm, from consumers and employers to NGOs, political stakeholders and investors.

This role is primarily to support Teneo’s corporate communications and campaigning accounts, joining a thriving team advising high-profile clients on how to create effective narratives, build positive media and stakeholder relationships and tell proactive stories which support a business’s strategic objectives.

We’re interested in meeting candidates with wide-ranging perspectives, and we’re open to hearing from you whether you currently work agency side, or in-house.

It’s key for us that you can cut across sectors and switch seamlessly between all our disciplines, from reactive issues management to proactive storytelling. And we’d love it if, like us, you’re intellectually curious, creative, collaborative, and eager to learn.

As an AC you’ll be the lynchpin for our client account teams – displaying strong project and time management skills, delivering regular insight and analysis, staying ahead of the news agenda, and supporting on clients’ reputational and strategic objectives. ACs manage and coach our Account Executives and work into and learn from our Managing Directors, Directors, Associate Directors, Senior Consultants and Consultants.

Working at Teneo

Teneo works with some of the world’s biggest brands across a wide range of sectors and issues, including energy, tech, FMCG and financial services. Our clients include a significant number of the FTSE 100 and Fortune 100, as well as other global public and private corporations. We’re an ambitious, global consultancy which allows candidates unmatched opportunities to develop and work with inspiring, motivated people. Although this role is to primarily support our corporate communications and campaigning clients we actively encourage our people to grow and develop their advisory skills across all our disciplines, including financial and M&A, digital, creative campaigning and corporate communications, change and employee engagement, leadership coaching, sustainability, strategy and research, issues and crisis management, and restructuring and management consultancy, to solve complex business issues for our clients.

Key Responsibilities

As an Associate Consultant at Teneo, you will:

• Be reliable and responsive with a positive attitude and willingness to get involved without waiting to be asked
• Understand the importance of managing deadlines and proactively communicating about progress against them
• Have strong organisational skills to work across different client team, projects simultaneously
• Demonstrate excellent attention to detail
• Provide media monitoring on clients and their competitors, using a variety of inputs and tools – resulting in useful insights and advice on implications for clients
• Build a strong network of effective relationships internally and externally
• Seek opportunities for growth on client accounts and support on writing new business proposals
• Provide constructive day to day feedback and coaching to more junior members of the team whilst being able to implement personal feedback received
• Be a positive, flexible and ambitious team player

Skills and Experience

• Around 1 - 3 years’ experience in a communications role, within agency or in-house
• Experience generating good quality research and presenting insights in a useable and engaging way, whilst being able to comprehend at times technical subject matter across different industries / sectors
• Excellent written and verbal communications skills
• Strong media relations skills and contacts
• Ability to build solid client relationships and make valuable contributions in internal and external meetings
• Strong ability to grasp clients’ business objectives and relevant wider industry dynamics
• Enthusiasm about creativity and campaigning

What we can offer

New joiners are supported by an induction programme, and continuous development is a key focus of life at Teneo - learning and knowledge sharing are at the heart of this. We have an environment and culture that is focused on supporting your development and career progression. We support this with a dedicated Learning Team who provide a range of learning opportunities and personal development support. 

Our face-to-face learning is supported by some 100 modules of e-learning available on our internal knowledge management system.

Given our client base you’ll be working on career-defining work that is exciting, rewarding and one where you can make a real impact on high profile projects.

Company Benefits

As well as this we offer a whole host of benefits and reward including;

• Competitive salary (depending on experience)
• 28 days holiday
• Discretionary bonus
• Annual salary review
• Pension (with company contribution: 5% of annual salary)
• Enhanced maternity and paternity leave (depending on length of service) and shared parental leave
• Private medical insurance
• Group income protection
• Life assurance
• Cycle to work schemes
• Season ticket loans
• Regular social, cultural and charitable activities
• Flexible working with office laptop and phone provided

About Teneo

Teneo is the global CEO advisory firm. We partner with our clients globally to do great things for a better future.

Drawing upon our global team and expansive network of senior advisors, we provide advisory services across our five business segments on a stand-alone or fully integrated basis to help our clients solve complex business challenges. Our clients include a significant number of the Fortune 100 and FTSE 100, as well as other corporations, financial institutions, and organizations.

Our full range of advisory services includes strategic communications, investor relations, financial transactions and restructuring, management consulting, physical and cyber risk, organizational design, board and executive search, geopolitics and government affairs, corporate governance, ESG and DE&I.

The firm has more than 1,800 employees located in 45+ offices around the world.

The Team

Our Change, Culture and Engagement (CCE) consultants helps companies to do things they haven’t done before.

We support businesses with people-centred change. This might include aligning teams as part of a merger, helping operationalise a new strategy, creating a culture that helps maintain competitive advantage, supporting the arrival of new leadership, and more.

Our approach is people-focused, and research-based. We stay apprised of the latest thinking in industrial sociology, organisational design, engagement, organisational psychology and corporate culture.

We have indicative intellectual property that helps give direction, tools and structure to CCE consultants. However, flexibility, discipline and experience are also key to our work. No two assignments are the same. While we maintain the highest quality standards, consultants in the team need to have good judgment and a high customer-service ethos.

The role

We are looking for a Consultant to join the CCE team at Teneo in London in our Blackfriars office. A Consultant in the CCE team plays a pivotal role in providing services and advice that changes employees lives and business fortunes. A Consultant will be expected to support in the delivery of the day-to-day for projects. The successful candidate will have the following skills and experience: 

Consulting skills

Essential:

• Experience working on projects in a complex business environment
• Experience in managing a variety of stakeholders
• Experience presenting complex ideas to internal and external stakeholders
• A genuine interest in people and how they operate in an organisational setting
• Experience in making recommendations based on data and knowledge
• Ambition and aptitude for seeing a project through from prospect to completion
• Experience in working in service industries
• An ability or willingness to learn to facilitate workshops
• Willingness to prospect, and to write and deliver new business pitches

Desirable:

• Previous consultancy experience
• Previous work in change communications, change management, company culture or employee engagement
• Work in a large, complex multi-national organisation
• Academic training in disciplines such as psychology, political science, human resources management, statistics or economics
• Comfort with timesheets, budgeting and billing

Business acumen

Essential:

• Ability to read and understand the media’s business pages
• Knowledge of different sectors of the economy and how the economy works at a high level
• Some basic numeracy

Desirable:

• Ability to read a balance sheet
• Familiarity with the working of Boards and corporate governance
• Knowledge of associated issues like ESG, DEI, ERGs, TUPE, and OD.

Client

Essential:

• Willingness and ability to support the client teams of major projects, reporting back to the team and the client on progress and key deliverables
• Ability to support day-to-day liaison with clients, understanding how their priorities may change, setting clear expectations and ensuring that team leaders are aware of any potential issues
• A demonstrated understanding and empathy for the strategic challenges our clients face, and the ability to make relevant suggestions for how they should respond
• Ability to support in creating compelling, concise and professional presentations for clients that you either deliver yourself or are delivered by your colleagues

Team

Essential:

• Ability and willingness to manage and prioritise workload when working on multiple different projects
• Desire to keep team leaders abreast of progress and aware of issues and opportunities
• Supportive of junior colleagues, ensuring they are thoroughly briefed and understand what is expected
• A passport and the ability and willingness to travel internationally when required (currently quite rare.)

Desirable:

• Skilled at managing upwards
• Able to support in shaping the direction of a client account: anticipating client needs and identifying opportunities to add value and expand relationships
• Comfort working in international and multi-disciplinary teams

Essential Qualifications/additional skills

• Educated to degree or equivalent level in a related field
• A minimum of 3 - 6 years’ experience in a comparable role
• Strong and demonstrable written and verbal communication skills
• Reliability and trustworthiness – our clients rely on our judgement and discretion
• Strong presentation skills
• Proficiency in Microsoft Office. Including Word, PowerPoint, Excel, Teams and SharePoint
• Curiosity, adaptability and resilience

What we can offer 

New joiners are supported by an induction programmes, and continuous development is a key focus of life at Teneo - learning and knowledge sharing are at the heart of this. We have an environment and culture that is focused on supporting your development and career progression. We support this with a dedicated Learning Team who provide a range of learning opportunities and personal development support.  

Our face-to-face learning is supported by some 100 modules of e-learning available on our internal knowledge management system. 

Given our client base you’ll be working on career-defining (and often news-worthy) work that is exciting, rewarding and one where you can make a real impact to high profile projects. 

Company Benefits  

As well as this we offer a whole host of benefits and reward including; 

• Competitive salary (depending on experience) 
• 28 days holiday 
• Discretionary bonus 
• Annual salary review 
• Pension (with company contribution: 5% of annual salary) 
• Enhanced maternity and paternity leave (depending on length of service) and shared parental leave 
• Private medical insurance 
• Group Income protection 
• Life assurance 
• Cycle to work schemes 
• Season ticket loans 
• Regular social, cultural and charitable activities 
• Flexible working with office laptop and phone provided 

About Teneo  

Teneo is the global CEO advisory firm. We partner with our clients globally to do great things for a better future.

Drawing upon our global team and expansive network of senior advisors, we provide advisory services across our five business segments on a stand-alone or fully integrated basis to help our clients solve complex business challenges. Our clients include a significant number of the Fortune 100 and FTSE 100, as well as other corporations, financial institutions, and organizations.

Our full range of advisory services includes strategic communications, investor relations, financial transactions and restructuring, management consulting, physical and cyber risk, organizational design, board and executive search, geopolitics and government affairs, corporate governance, ESG and DE&I.

The firm has more than 1,800 employees located in 45+ offices around the world.

About the role

We’re looking for a strategic finance leader to join Reddit’s International Strategic Finance team, acting as a core partner to International Sales leadership across LCS, Mid-Market, SMB, and Channel Partnerships to drive growth, planning, and execution.

This is not a FP&A or reporting role. 

You will sit at the center of how our international business scales, owning key parts of the P&L, shaping investment decisions, and bringing clarity in a fast growing, high ambiguity environment. You’ll be expected to move beyond analysis and into decision making and influence: not just explaining what happened, but helping determine what we should do next.

You will operate as the second International Strategic Finance hire, helping build systems and discipline to scale the business globally while acting as a key voice in driving profitable growth.

What you’ll do

• Act as a financial steward for the business, ensuring profitability is embedded in all decisions while supporting continued growth
• Evaluate trade offs across revenue, cost, and investment with a focus on long term value
• Work with stakeholders to ensure growth initiatives are both scalable and economically sound
• Partner directly with International Sales leadership to:
• Diagnose performance drivers
• Influence investment and resource allocation decisions
• Lead forecasting for key segments, ensuring clear linkage between pipeline, productivity, and revenue
• Build and institutionalize P&L performance management, including KPI review cadences
• Translate complex data into clear recommendations for senior stakeholders
• Partner cross functionally across Finance, RevOps, Product, Marketing, and Accounting
• Some travel may be required (US / Amsterdam) as the team and business continue to scale.

About you

• 5–8+ years of experience in:
• Strategic Finance / FP&A (preferably SaaS or tech)
• Investment banking (TMT preferred)
• Private equity or growth equity, ideally with exposure to portfolio companies or operating environments
• Consulting or deals with exposure to operating businesses
• P&L fluent with a clear focus on driving profitable growth:
• You understand how businesses make money and evaluate trade-offs across growth, cost, and investment
• You act as the voice of financial discipline in the room
• Analysis is second nature:
• You move quickly from data to insight
• You anticipate key questions and shape analysis to drive decisions
• You use data to challenge thinking and improve outcomes
• Comfortable operating in ambiguity; you structure problems and move forward without perfect inputs
• Strong modeling skills (Excel/Sheets) and SQL familiarity
• Strong communicator with a high ownership mindset

How you work

• You don’t want to report on the business, you want to shape it 
• You naturally think in “ what should we do” instead of “what happened” 
• You challenge stakeholders and ensure alignment on the right decisions
• You operate with intensity, curiosity, and a bias toward action

Why this role is exciting

• True operator and builder 
• You’ll be the second international Strategic Finance hire
• International is one of Reddit’s fastest growing, highest priority focus areas.
• Your work will directly influence how the business scales and where we invest
• You’ll touch forecasting, strategy, operations, and performance and see your work show up in real outcomes.

Benefits UK:

• Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
• Family Planning Support
• Gender-Affirming Care
• Mental Health & Coaching Benefits
• Group Personal Pension Scheme with Employer match
• Private Medical and Dental Scheme
• Income Replacement Programs
• Bike to Work scheme
• Flexible Vacation & Paid Volunteer Time Off
• Generous Paid Parental Leave

Scopely is looking for a Staff / Senior Software Engineer, Live Technology to join our Monopoly GO! game team working on a hybrid basis out of our Barcelona studio hub, or remotely from within the EU.

At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily

What You Will Do

• Design, implement, and evolve infrastructure systems that support scalable, high-velocity live operations, including CI/CD pipelines, build automation, deployment frameworks, and observability tooling.
• Own and maintain live technology platforms used across engineering teams, ensuring they are efficient, secure, and aligned with the evolving needs of a large-scale live mobile title.
• Develop internal enablement tools that streamline developer workflows, optimize build processes, and reduce friction across disciplines.
• Collaborate cross-functionally with backend, client, QA, production, and operations teams to define and refine workflows that improve build reliability, deployment speed, and live stability.
• Drive technical excellence by identifying and delivering infrastructure improvements that enhance performance, reduce cost, and strengthen system resilience.
• Architect solutions for Unity-based development pipelines, optimizing for build performance, cross-platform support, and rapid iteration.
• Enhance live system observability and monitoring, integrating best in class tooling to provide actionable insights into performance and reliability.
• Champion automation and long-term system health, ensuring that infrastructure and live systems evolve with product and organizational growth.

What We’re Looking For   

• Proven experience as a senior individual contributor focused on infrastructure, build engineering, or developer tooling within a high-scale live environment.
• Deep understanding of CI/CD pipelines and build automation, with hands-on experience in GitHub Actions, TeamCity, Bamboo, or similar tools.
• Strong programming proficiency in C# and a solid grasp of Unity build systems and challenges specific to live mobile development.
• Expertise in cloud infrastructure (AWS, GCP, or equivalent), including deployment automation, scalability, and cost optimization.
• Experience designing and maintaining systems that support continuous delivery and live release processes for mobile games.
• Familiarity with observability and monitoring platforms such as DataDog, Kibana or Bugsnag.
• Demonstrated ability to drive technical initiatives across teams, influencing architecture and process without formal management scope.
• A focus on reliability, performance, and developer enablement, with a passion for delivering exceptional player experiences through technology.

Scopely is looking for a Senior Tech Producer - LiveOps Tooling  to join our Monopoly Go! team in Barcelona on a hybrid basis, or remote within the UK. 

At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily. 

What You Will Do 

As an experienced Senior Producer, you will join the Live Operations Team on Monopoly GO! and take ownership of the day-to-day production for LiveOps Tooling and Infrastructure. This role is critical in ensuring our Live Game teams have the systems, tools, and pipelines they need to deliver world-class live operations, events, and content at scale. You will drive cross-functional collaboration across engineering, product, design, and operations to streamline workflows, optimize automation, and empower the LiveOps organization to operate with speed and precision.

• Lead LiveOps Tooling Roadmap: Execute the vision, priorities, and strategy for LiveOps tools and infrastructure, ensuring they meet the needs of live content, economy, and event teams.

• Production Management: Own planning, scheduling, and delivery for tooling initiatives, ensuring timely execution while balancing technical constraints and business priorities.

• Cross-Functional Leadership: Partner closely with engineering, product managers, analysts, and LiveOps producers to identify tooling gaps and translate operational requirements into scalable solutions.

• Workflow Optimization: Analyze current processes and tooling to streamline workflows, reduce manual effort, and increase automation for event configuration, testing, and deployment.

• Stakeholder Alignment: Act as the key communication bridge between Live Game and Live Operations leadership and engineering teams, ensuring transparency, accountability, and clear prioritization.

• Quality & Reliability: Drive best practices in release management, QA processes, and monitoring to ensure tooling is stable, user-friendly, and effective for internal teams. Maintain up-to-date task tracking systems (Jira or equivalent) to reflect current sprint and delivery status.

What We’re Looking For 

• Experience: 6+ years of production experience in gaming, with at least 2 years focused on LiveOps, tools, or infrastructure within F2P mobile or online games.
• Tooling Expertise: Proven track record of delivering internal tools and systems that support game operations at scale.
• Technical Literacy: Strong understanding of backend systems, pipelines, and live operations tooling (e.g., event schedulers, content configuration tools, economy tuning systems).
• Leadership: Excellent organizational and leadership skills, with the ability to align diverse stakeholders and drive projects forward in a fast-paced environment.
• Problem-Solving: Analytical thinker with a passion for workflow optimization, automation, and continuous improvement.
• Communication: Exceptional communication and collaboration skills, with the ability to work effectively across disciplines and global teams.
• Passion for Games: Enthusiastic about F2P gaming, player engagement, and LiveOps excellence.
• Production best practices - expertise in Agile/Scrum, Kanban, & Waterfall methodologies

Bonus Points

• Previous experience with Monopoly GO! or other high-scale social/F2P titles.
• Familiarity with LiveOps event configuration systems, economy balancing tools, or A/B testing platforms.
• Background in software development, technical production, or product management.

At Scopely, we create games for everyone - and want to ensure that the people behind our games reflect that! We are committed to creating a diverse, supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us & embrace the adventure!

Our Education Advisors play a key role in continuing building continued lasting relationships with our customers. The purpose of the Education Advisor – Customer Experience role is to deliver high‑quality onboarding, implementation support, and data‑insight training for customers using Renaissance products.

Education Advisors help customers get the most value from Renaissance solutions. We work with schools across the UK and internationally through webinars, bespoke consultations, occasional in‑person training, and ongoing support via email and video calls.

Success in this role is reflected in strong customer engagement with our products and high customer retention. Insights gathered through customer conversations are shared across the business to help shape future product development and service improvements.

Education Advisor Job Responsibilities: 

• Build positive, trusting relationships with a wide range of customers.
• Respond to customer queries promptly and professionally.
• Schedule and deliver consultations and training sessions.
• Run reports and accurately analyse and interpret customer data ahead of meetings.
• Access customer data independently and prepare clear, accessible data presentations (with team quality‑assurance support).
• Deliver engaging presentations, webinars, and training sessions that empower customers to embed Renaissance solutions, understand their data, and identify next steps that work for their context..
• Record customer interactions in our CRM system accurately and in a timely manner.
• Capture and share customer insights with relevant teams (e.g., Marketing, Sales, product) to support continuous improvement.
• Draw on your teaching or education experience to support colleagues across the business.
• Use initiative to identify and support customers who may benefit from additional guidance.
• Monitor the progress of assigned schools throughout implementation to reduce time to value and support long‑term success.
• Identify customers at risk of disengagement and take appropriate, timely action.

 Experience we’d love to see includes: 

• Experience in the education sector, ideally with Qualified Teacher Status, and strong knowledge of Renaissance and GL Assessment solutions.
• Clear and confident communication.
• Strong interpersonal skills and the ability to build effective relationships.
• Ability to work proactively and independently.
• Solid data‑handling and interpretation skills.
• Ability to influence and support others constructively.
• Ability to communicate effectively with people at all levels and across teams.
• Commitment to positive collaboration with colleagues and customers.
• Openness to change and enthusiasm for continuous improvement

 Additional information:  

This is a Fixed Term maternity cover position for up to 12 months. It's a remote home based (UK) role with occasional travel required for team meetings along with attendance at Education sector conferences or customer locations as needed. 

We offer a basic salary between £36-38,000 per annum dependent on experience plus commission.

Please note: The closing date for this position is Monday 18th May - however we will be continually reviewing applications so may close the role prior to this date depending on applications numbers.

Benefits:

• 25 Days per annum plus Bank Holidays (3 to be used for our Christmas shutdown)
• A day off for your birthday to celebrate in style!
• Workplace Nursery scheme
• 5 volunteering days a year to use for the causes of your choice
• Access to a benefits and discount platform with access to 1000’s of discounts at retailers, leisure attractions and restaurants
• BUPA Healthcare, Life assurance, Permanent health insurance
• Pension scheme with enhanced employer contribution – up to 8%

Role Summary and Impact

Join an award-winning team at the heart of UK government, where your work will genuinely shape lives. As part of WPP 650 you’ll be part of a supportive, collaborative environment that values curiosity, kindness, and growth. Together, we use behaviour change principles to design smarter services, influence better decisions, and help millions of people across the country.

Named WPP 650, after the 650 UK parliamentary constituencies, the name is a reminder that our work must reflect the full breadth of the country, every community, every audience. No two days are the same. The challenges are complex, the problems worth solving, and the learning constant. You’ll tackle issues that matter, alongside talented colleagues who care deeply about what they do. It’s demanding – but always rewarding.

This is meaningful work with real-world impact – the kind you can point to with pride.  

As a Senior Manager, Data Engineering you will be joining the WPP 650 division of WPP Media’s Data, Technology and Analytics team.

This role involves leading client projects and overseeing the strategic development of solutions that aggregate diverse data sources into a single, unified view. You will act as a subject matter expert and strategic for our Measure data platform – a unified system for data connection, ingestion, transformation, and reporting – built on a robust technology stack including Adverity, GCP, and PowerBI.

You will be responsible for the strategic design and delivery of robust, scalable data engineering solutions that power critical insights and analytics for our diverse client base.

You will be responsible for establishing best practices, quality assurance processes and ways of working that ensure the reporting solutions we deliver are consistently accurate and meeting the needs of our clients. Your core focus will be on partnering with our clients to deeply understand their strategic objectives and challenges. You will also be responsible for fostering a high-performing and collaborative team culture between your direct report, the WPP 650 BI team, and the wider business.  

Skills and Experience

Key Responsibilities

• In partnership with the Senior BI Manager, design, build, and implement robust data engineering solutions and data pipelines, high standards for data quality, reliability, and performance.
• Serve as senior technical liaison and strategic partner to planning teams, client stakeholders, and cross-functional departments, translating business specifications into precise technical requirements for implementation.
• Design and enforce robust validation and auditing processes to ensure the highest levels of data integrity, consistency, and reliability across all platforms.
• Oversee the development and maintenance of data pipelines and data models to power dashboarding solutions delivered via the Measure platform, taking ownership of advanced data model design, dashboard deployment strategies, innovation, and change management.
• Lead initiatives to identify, evaluate, and integrate new data sources and technologies to enhance the Measure platform's capabilities and drive continuous improvement.
• Mentor and guide your direct reports on BI best practices, advanced data modeling, Power BI development, data governance, and effective client engagement.

Essential:

• Experience in designing, architecting, and implementing complex data integration strategies, transforming disparate datasets into unified, high-value data models for advanced analytics and visualization.
• Extensive experience with cloud data platforms, specifically Google Cloud Platform (GCP) services.
• High proficiency in SQL for data manipulation, transformation, and analysis, with an emphasis on optimization and best practices.
• Demonstrated experience in designing, building, and maintaining complex and scalable data pipelines (ETL/ELT).
• Experience with data transformation tools like dbt.
• Experience working with data ingestion tools like Adverity.
• Deep understanding and practical application of data modeling techniques.
• Extensive experience working with digital marketing, media campaign data, ad serving technologies, and/or web analytics data, with the ability to guide a team in this domain.
• Excellent communication, interpersonal, and stakeholder management skills.
• Strong strategic thinking, project management, and problem-solving abilities, with a focus on delivering impactful, high-quality solutions.

Desirable:

• Experience working with dashboarding tools (PowerBi preferred)
• Proficiency in a scripting language like Python.
• Exposure to CI/CD practices for data pipelines.
• Experience with project management tools such as Jira and Confluence.
• Basic understanding of data governance principles.

Life at WPP Media & Benefits

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising. 

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. 

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

Please note this is a UK based role and requires individuals to have the right to work in this location

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted. 

#LI-Promoted

The Role..

Soho House is growing at pace, with a strong global pipeline of new site acquisitions, conversions and developments. The Senior Analyst, Development is a high-potential, analytically driven role that will own the financial modelling, feasibility analysis and underwriting outputs that underpin Soho House's new site development programme, ensuring every opportunity in the pipeline is supported by rigorous, well-structured and presentation-ready financial analysis.

Approximately 80% of this role is dedicated to development finance and underwriting. The Senior Analyst will be responsible for building and maintaining financial models, preparing investment decks, maintaining the development pipeline tracker, and coordinating inputs from across the business. In addition to underwriting individual development projects, the role will support the enhancement of Soho House’s development underwriting standards and methodologies, strengthening capital discipline, improving decision‑making quality and supporting a scalable, repeatable acquisition and development process as the business continues to grow.

The remaining 20% of the role provides broader support to the Executive Strategy Director on Executive-level, cross-functional priorities, materials, and ad hoc strategic analysis, providing the role with a holistic view into the Company’s priorities.

This is an ideal role for someone with a strong finance or investment background who wants to deepen their expertise in development finance and learn about the many facets of running a fast-moving, brand-led global business, with direct exposure to senior leadership and Board-level decision-making.

This role reports directly to the Executive Strategy Director, working in close partnership with Finance, Development, Design, Legal, and Operations.

Key Responsibilities

Financial Modelling & Analysis

• Build, own and refine financial models for new site development opportunities, incorporating development capex, pre-opening costs, operating forecasts, cash flow phasing, return metrics and sensitivities.
• Stress-test models against a range of scenarios and capital structures, surfacing key risks and partnering with the Executive Strategy Director to align on inputs to underpin the recommended proposal for Leadership approval.
• Ensure models are accurate, well-structured and auditable, built to a standard that can be presented to senior leadership and the Board.
• Update models as deal terms, operational assumptions or market conditions evolve throughout the development process.
• Support post-opening performance reviews, comparing actual outcomes against underwriting assumptions and identifying key variances and learnings to feed back into future models.

Underwriting Decks & Investment Materials

• Own the end-to-end preparation of underwriting decks and investment papers, translating financial model outputs into clear, compelling narratives for senior leadership and the Board.
• Prepare supporting materials for development pipeline reviews, including summary outputs, one-pagers and scenario comparison slides.
• Ensure all investment materials are presentation-ready, well-designed and communicate the right level of detail for the intended audience.
• Maintain and continuously improve underwriting templates and standards, ensuring consistency across all development opportunities.
• Embed learnings from post‑opening performance and outcomes back into underwriting standards to drive continuous improvement and smarter capital allocation.

Pipeline Coordination & Cross-Team Input

• Coordinate the collection of assumptions and inputs from Development, Legal, Operations and FP&A, sourcing, consolidating and quality-checking information from across the business.
• Hold cross-functional stakeholders accountable for delivering their inputs on time, escalating delays to the Executive Strategy Director as needed.
• Maintain the development pipeline tracker, keeping all active opportunities up to date and accurately reflected.
• Manage the cadence of underwriting-related meetings, preparing agendas, pre-reads and follow-up actions to keep workstreams moving efficiently.

Thought Partnership & Analysis

• Actively contribute ideas, challenge assumptions and offer analytical perspectives — this is not a passive support role, but one that expects genuine intellectual engagement.
• Identify patterns, inconsistencies or opportunities in data and models, surfacing these proactively to the Director.
• Support the evaluation of alternative scenarios, phasing options and strategic trade-offs, helping the Director stress-test recommendations before they go to senior leadership.

Strategic & Executive Support

• Provide analytical and presentation support to the Executive Strategy Director on ad hoc strategic priorities, executive materials and cross-functional projects as they arise.
• Conduct research, benchmarking and data analysis to inform recommendations, pulling together information from internal and external sources into clear, structured outputs.
• Support the preparation of board materials, leadership briefings and strategic reviews as required, owning first-draft production and iterating based on feedback.

Skills & Experience..

Essential

• 2–4 years' experience in investment banking, real estate finance, private equity, development finance or a related analytical role.
• Strong academic background in finance, economics, real estate or a related analytical discipline.
• Advanced Excel and financial modelling skills; highly comfortable building multi-year, multi-scenario models from scratch and stress-testing the work of others.
• Strong PowerPoint skills; able to translate complex financial analysis into clear, well-structured and visually compelling presentations.
• Highly organised and detail-oriented, with the ability to manage multiple live workstreams simultaneously without dropping the ball.
• Proactive and commercially curious; takes ownership of their work and looks for ways to add value beyond what's been asked.

Desirable

• Experience in international, high‑growth or brand‑led businesses.
• Familiarity with development finance structures including leases, management agreements and propco/opco arrangements.
• Exposure to Board or Investment Committee‑level decision‑making.
• Understanding of hospitality or membership‑based operating models.

Personal Attributes

• Commercially focused, analytical and detail‑oriented.
• Comfortable operating in a fast-paced environment.
• Confident, pragmatic communicator with strong stakeholder presence.
• High sense of ownership and accountability for deadlines and financial outcomes.
• High standards and low ego, focused on producing great work to support the success of the team.

Join our Talent Community!

We’re always looking to connect with exceptional talent. If what we’re building resonates with you, we’d love to learn more about your background and what you’re looking to do next.

If you’d like to be considered for future opportunities with us, please submit your information below. This is an expression of interest, so while we may not be in touch immediately, your information will be kept on file and reviewed as new roles open up. In the meantime, we encourage you to follow us on LinkedIn and check our careers page for updates.

We are hiring across our U.S. and London hubs, and occasionally have remote opportunities as well. If you see a role that aligns with your experience, we recommend applying directly to that posting so our team can review your application as soon as possible.

Location: London or Leeds Hybrid (3 days from the office) 

ABOUT THE ROLE 

As the Global AI-Enhanced Quality Manager, you will define the future of quality at SharkNinja. You’ll lead global QA standards across human and AI-assisted channels, ensuring we deliver empathetic, consistent, and high-performing consumer experiences worldwide. You’ll modernize our approach to quality—shifting from traditional sampling to intelligent, AI-informed assessment—while ensuring our programs build trust and reinforce our Hear It, Feel It, Fix It philosophy. You’ll partner with Technology to influence how tools evolve and with regional leaders to ensure global alignment with local nuance. 

HERE’S WHAT YOU’LL DO 

• Lead global QA strategy, scorecard design, calibration models, and quality expectations across all regions and channels. 

• Modernize QA practices by integrating AI-supported evaluation, behavioral cues, and near-real-time performance visibility. 

• Partner with Technology to inform requirements, training data needs, and workflow enhancements for AI QA tools. 

• Drive global calibration practices to ensure fairness, alignment, and consistent agent evaluation. 

• Identify agent capability gaps and collaborate with Global L&D on training and coaching interventions. 

• Provide guidance to Operations, regional QA leaders, and BPO partners to maintain high standards and continuous improvement. 

• Translate QA learnings into clear actions that elevate empathy, trust, and the consumer experience. 

• Ensure SharkNinja provides all consumers with an extraordinary 5-star experience regardless of their preferred contact channel  

• Promote a culture of curiosity, quality, and rapid problem-solving in alignment with Hear It, Feel It, Fix It. 

• Travel to our international engagement centres as required  

HERE’S WHAT YOU’LL BRING 

• Bachelor’s degree in Business, Communications, Operations, or similar discipline; equivalent experience welcome. 

• 6+ years of experience in QA leadership, contact center operations, or consumer experience performance roles. 

• Deep understanding of QA frameworks, calibration practices, and performance drivers. 

• Experience working with or influencing AI-supported QA tools; ZOOM an asset. 

• Ability to drive global standardization while respecting cultural and linguistic differences. 

• Strong analytical mindset and ability to connect quality trends to meaningful actions. 

• Excellent communication skills with the ability to influence cross-regional leaders and partners. 

• Curiosity, adaptability, and a passion for elevating quality in modern, AI-enabled environments. 

WHAT SUCCESS LOOKS LIKE 

• Global QA standards evolve into modern, AI-supported frameworks that improve accuracy and speed. 

• All markets show improved quality, consistency, and trust-building behaviors. 

• Calibration is strong, fair, and aligned across regions. 

• Clear, predictive quality signals help prevent issues before they impact consumers. 

• The QA function becomes a driver of brand trust through empathy, clarity, and action—embodying Hear It, Feel It, Fix It. 

Location: London or Leeds Hybrid (3 days from the office) 

ABOUT THE ROLE 

The Global Escalation Strategy & Compliance Manager is a pivotal new role responsible for protecting the consumer experience, elevating decision quality, and reducing unnecessary escalations across SharkNinja’s global support network. You’ll build and execute the strategy that keeps both task-based escalations and executive-level escalations low—and ensures every case is resolved with speed, empathy, accuracy, and trust. You will ensure BPO teams consistently follow our processes around warranty, goodwill, documentation, and case handling, while shaping the operational conditions that prevent escalations from happening in the first place. Through strong partnerships, smart frameworks, and our Hear It, Feel It, Fix It mindset, you’ll help us understand what consumers are telling us, feel the impact of those moments, and act decisively to eliminate friction at its source. 

HERE’S WHAT YOU’LL DO 

• Own the global strategy for minimizing both task-based and executive-level escalations, with a long-term vision of approaching near-zero executive escalation volume. 

• Build frameworks that ensure BPO agents consistently adhere to SharkNinja standards around warranty evaluation, goodwill gestures, documentation accuracy, and case resolution. 

• Monitor compliance and identify patterns of deviation, escalating risks early and driving corrective action with BPO partners. 

• Analyze escalation drivers and partner with Operations, QA, and L&D to eliminate root causes through improved processes, training, coaching, or policy clarity. 

• Transform the escalations process into a predictable, well-governed workflow with clear SLAs and accountability. This includes working with IT and our Tech team to ensure our systems are optimized and refined to allow for seamless escalation paths and full reporting visibility of escalation activity. 

• Lead deep-dive reviews on all executive escalations, identifying systemic issues and designing strategies to prevent recurrence. 

• Develop performance reporting, dashboards, and executive narratives that highlight trends, risks, and successes in escalation reduction and compliance quality. 

• Partner cross-functionally to strengthen consumer trust by ensuring resolutions align to SharkNinja’s empathy-first approach. 

• Drive internal alignment to our Hear It, Feel It, Fix It success pillars—ensuring we listen deeply, understand emotionally, and act decisively. 

• Speak with consumers as needed to resolve complaints and to restore faith in our brand 

• Periodically visit our BPO partners to understand root cause of escalation drivers with boots on the ground. 

HERE’S WHAT YOU’LL BRING 

• Bachelor’s degree in Business, Operations, Communications, or a related field; equivalent experience welcome. 

• 5+ years of experience in escalations leadership, compliance, contact center operations, or CX performance management. 

• Experience managing or influencing BPO performance across markets or channels. 

• Strong understanding of escalation workflows, warranty compliance, case handling standards, and risk management. 

• Proven ability to design strategies that reduce escalations and improve case handling consistency. 

• Skilled in analyzing root causes, identifying systemic issues, and driving preventive action. 

• Superb communication skills—calm, clear, and confident in high-visibility or executive-sensitive scenarios.  This includes regular reports to our ELT highlighting trends and related actions. 

• A passion for empathy-driven service and process integrity that builds trust with consumers. 

• A proactive, ownership-driven mentality with urgency, curiosity, and a focus on delivering measurable outcomes. 

• An understanding of both global consumer and agent escalation behaviors and how to care for each through both regional and universal policy. 

WHAT SUCCESS LOOKS LIKE 

• Executive escalations decrease dramatically and approach near zero thanks to strategic prevention, training, and clarity. 

• Task-based escalations decline significantly due to improved compliance, capability, and decision confidence across BPO teams. 

• Escalation handling becomes predictable, swift, and fully aligned to SLA expectations. 

• BPO teams consistently meet SharkNinja standards for warranty, goodwill, documentation, and case-handling quality. 

• Trend reporting provides clear visibility and drives organizational action before issues escalate. 

• Consumers feel heard, understood, and supported—reflecting our Hear It, Feel It, Fix It philosophy in every resolution. 

• The role becomes a key guardian of trust, ensuring brand-protective outcomes across global markets. 

Role & Team

As a Senior Engineer, you will have a direct impact on the development of core geospatial products and internal data-processing and annotation tools at Overstory. 

Your breadth of skills will allow you to set a technical vision for the development of the web applications, ETL pipelines, and backend services owned by these teams.

You’ll partner with product managers, external resources, and your team members to execute this vision.

Time zone requirement: Europe (GMT/WET, CET, EET) and North America (NST, AST, EST, CST, MST, PST)

What You’ll Do

• Explore best practices to combine coding agents with software craftsmanship and teach other engineers these practices
• Optimize the orchestration of several object detection and image alignment models
• Design and maintain robust data and feature pipelines for millions of geospatial entities
• Contribute to the technical vision for the development of our internal annotation and QA web applications
• Work closely with your Product Manager to discover and propose new products to solve use cases such as anticipating the impact of an outage at a particular locatio

Skills & Experience

• 5+ years of experience as a senior software engineer 
• Skilled in designing ETL pipelines with near-real-time orchestration, in Python.
• Strong background building and maintaining scalable web-applications with React, FastAPI, PostgreSQL
• Experience with XP practices such as TDD or trunk based development. The team would be new to these practices
• Strong communication skills and ability to explain complex technical concepts to various audience

Nice To Have

• Experience with the Geospatial ecosystem such as PostGIS, Geopandas or Deck.GL
• Experience with Dagster, Airflow or similar orchestration frameworks
• Experience with building web-applications tailored for repeatable human or agentic workflows
• Experience working in B2B, in particular with electrical utilities

Note: We believe that all people are capable of great things. We encourage you to apply even if you do not meet all of the requirements that are listed within this job description.

What We Offer

• Competitive, location-specific compensation and benefits 
• Flexible, autonomous and collaborative working environment rooted in trust - we build our work days around our lives, not the other way around
• Home office stipend, coworking and ongoing education budgets 
• A company culture that genuinely embodies each of our core values
• To be part of truly mission-driven work that reduces wildfires, protects earth’s natural resources and helps solve our climate crisis

This position is eligible for candidates located in the United States and United Kingdom

Your Role:

• Lead a team of onsite and offshore QA Engineers to ensure delivery of high-quality, scalable software across web, API, and platform services.
• Drive a modern quality engineering approach focused on early validation, strong test coverage, and automation-first practices.
• Partner with Product, Engineering, and DevSecOps to ensure requirements are clearly defined, testable, and complete before development begins.
• Establish and enforce quality standards across the development lifecycle, ensuring consistency and reliability of delivered features.
• Ensure comprehensive test coverage across functional, regression, performance, and edge-case scenarios.
• Promote and expand test automation across UI, API, and system-level validation.
• Use data and metrics to assess product quality, identify risks, and support release readiness decisions.
• Identify gaps in requirements, testing, and processes early, and drive continuous improvement across the team.
• Ensure alignment between requirements, test coverage, and validation outcomes to support high confidence in releases.
• Collaborate across teams to improve development workflows, quality practices, and delivery efficiency, including the adoption of AI-assisted development and testing tools.
• Mentor and develop QA engineers, fostering a culture of ownership, accountability, and continuous learning in a rapidly evolving, AI-enabled engineering environment.
• Advocate for quality as a shared responsibility across the organization, not just within QA.
• Conduct all business in accordance with Intradiem policies and procedures.
• Perform all other duties as assigned.

Your Background:

• Bachelor’s degree in Computer Science, related field, or equivalent work experience.
• 3+ years of managing a QA team testing front-end, back-end, desktop applications.
• 5+ years of QA experience with a strong focus on test automation and quality engineering practices.
• Knowledgeable in modern SDLC methodologies with a focus on automation, continuous delivery, and emerging AI-assisted development practices.
• Experience leading teams across functional testing, performance testing, test automation, and quality workflows.
• Strong understanding of API testing (REST/SOAP), SQL queries, log analysis, and performance testing.
• Experience with QA and test automation tools, such as Qmetry, Jira, Confluence, JMeter, or similar.
• Experience with release processes in CI/CD environments.
• Excellent problem solving and analytical skills.
• Detail oriented with a strong ability to prioritize and deliver results.
• Must be able to adapt to changing requirements and priorities.
• Ability to work independently, self-motivated and a strong team player.
• Familiarity with AI-assisted development or testing tools is a plus.
• Experience working in highly automated, CI/CD-driven environments preferred.

Scopely is looking for an Engineer to serve on and elevate our new casual game, Monopoly GO! team and work from the UK.

At Scopely, we care deeply about what we do and want to inspire play every day - whether in our work environments alongside our talented colleagues or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.    

MONOPOLY GO! is a global phenomenon and the biggest mobile game launch in history, captivating millions of players worldwide.

What You Will Do

• Working closely with feature owners, the game design team and other development teams to implement new features within a feature team
• Work with game client developers to implement networked communications between game client and server
• Design and develop our game server and associated tools and libraries, with a focus on performance, scalability and consistency
• Write automated, high-quality tests (unit, integration etc.) and work with QA teams to improve gameplay experience, curtail exploits and ensure that everything works smoothly
• Implement tools to empower our liveops and game design teams in the creation of new and exciting game-play experiences 

What We're Looking For   

• 3+ years as part of a professional game development team or other relevant area
• Strong computer science and engineering fundamentals (data structures, concurrency, design patterns, algorithms)
• Mastery of Unity and  C# or another OO language, including experience with asynchronous and multi-threaded programming paradigms
• Hands-on experience with cloud computing (AWS, GCP...) and low-latency, high-scale distributed systems
• Knowledge of Unix-like operating systems
• Experience with Redis (or other database systems), ORMs and migration scripts
• Ability to write efficient low-latency, low-IO code
• Good understanding of how to prevent intrusions, injections, cheating etc.

Bonus Points 

• Familiar with highly available back-end systems and servers for games
• AWS, Docker, Terraform, Kibana, Chef, Ansible
• Experience with automated testing
• Experience with stateful and stateless game server architectures

Department: Project Management 

Location: London

Contact type: 6-month FTC

Full Time/Part time: Full Time

Reporting into: Operations Director 

About Ogilvy: 

Ogilvy UK has been creating iconic ideas that deliver impact at scale for clients ever since David Ogilvy founded the company in 1948. Ogilvy UK specialises in bringing together brand advertising, customer experience marketing, PR, influence and consulting, all fuelled by Behavioural Science. Our world-class award-winning creative campaigns deliver solutions for clients including Molson Coors (owner of Madrí beer), Valeo Foods UK (owner of Kettle Chips and Rowse Honey), Argos, Mondelēz International, Unilever, TK Maxx and Pernod Ricard.  

In 2023, Ogilvy UK celebrated their 75th anniversary and was the most awarded agency in Europe. Ogilvy is home to the largest influencer marketing practice globally and hosts the world’s biggest festival of behavioural science and creativity, Nudgestock – now in its 12th year. 

The Role: 

We are seeking an experienced individual to join our team as a Project Director for 6 months, at least initially, pending further account growth. The successful candidate will report to the Operations Director. 

You will be working within the WPP Open X model, where the role will involve working with other WPP Media and WPP Creative operating companies:  WPP Media (end-to-end media thinking and channel planning), VMLY&R Commerce (Shopper Comms) and WPP Production. PR, Social & Influence is Ogilvy UK, out of Sea Containers.

As a Project Director you will be responsible for steering larger and more complex projects and programmes for TCCC brands. You will be responsible for setting standards and driving operational excellence across all client engagements. 

You will align resources, methodologies, and processes, creating an environment where innovative ideas consistently translate into high-quality, tangible outcomes at scale. Your seasoned judgment and strategic insight will be instrumental in navigating complexity, adapting to evolving situations and unexpected challenges while keeping the agency’s and clients’ long-term business objectives firmly in focus.

Your dedication to operational precision and strategic oversight will play a central role in maintaining the high standards our agency is known for, ensuring that every deliverable within the portfolio is of exceptional quality and impact.

Key Responsibilities: 

• Leadership & Delivery: manage the end-to-end execution of complex global integrated projects, overseeing their comprehensive setup, scope definition, and strict adherence to timelines for seamless delivery. You will partner with the BD/AD to ensure work is delivered on time and within budget, you will lead complex production elements and play a consultative role for all other aspects of the project. This encompasses a diverse portfolio spanning various mediums such as TV/video, print, digital, social, and influencer campaigns.
• Operational Excellence: Working with Operations Directors you will define, implement, and continuously optimise project management methodologies, tools, and processes across the department to enhance efficiency, quality, and profitability.
• Cross-Functional Integration: Act as the liaison between agency functions (e.g., Account Management, Strategy, Creative, Production, Technology etc.) to ensure seamless strategic coordination and resource allocation across large-scale programmes.
• Financial & Commercial Stewardship: Working into Operations Director you will be accountable for the financial health of the delivery portfolio, including strategic budgeting, forecasting, margin responsibility for the delivery elements, and optimising resource utilisation to ensure profitable outcomes. Working with Operations Directors you will help develop and oversee client remuneration and commercial models related to delivery.
• Risk & Issue Governance: Manage robust risk management frameworks, proactively identifying potential project and portfolio-level risks, and developing comprehensive mitigation strategies to ensure smooth, predictable delivery.
• Stakeholder Management:  Acting as a trusted advisor on delivery strategy, performance, and best practices. Partner with the day-to-day account leads within the agency to champion delivery requirements.
• Standards & Quality Assurance: Enforce high standards for all project documentation, deliverables, and communication across the delivery function, ensuring exceptional quality and adherence to best practices.
• Innovation & Futureproofing: Stay on top of industry trends, emerging technologies, and new PM methodologies, driving innovation within the delivery function to enhance our competitive edge and capabilities and share within the wider PM community.
• Resource Management Strategy: Collaborate with the Resource Manager and Operations Directors to ensure optimal creative staffing allocation, and work with account leads on the development of project management talent within your team.
• Drive Strategic Communications:  Drive and facilitate high-level internal and external strategic discussions related to delivery, ensuring clarity, alignment, and comprehensive participation from key stakeholders.
• Be ready to embrace AI in everything we do: Apply AI and use WPP open to create efficiencies whether that be transcribing video calls, summarising information or consolidating feedback. Make it an everyday use.
• Don’t Be afraid of change – transformation is continuous be open and willing to engage with continuous change

Key Skills:

• Proven expertise as a Project Director within a creative agency environment.
• Solid understanding and application of project management principles and methodologies.
• Proficiency in end-to-end project management, including setup, budgeting, resource allocation and reporting.
• Experience working on large integrated and global accounts, navigating complex project dynamics with strong financial acumen.
• Exceptional communication and interpersonal skills, fostering strong relationships and effective collaboration with diverse stakeholders (e.g., account management, creatives, strategy, production).
• Strong organisational and time management abilities, adept at managing multiple workstreams, schedules, and deliverables.
• Proactive approach to identifying and mitigating project risks.
• Keen attention to detail and a commitment to maintaining high-quality standards across all project documentation and deliverables.
• Solution-oriented mindset with adaptability to navigate change and dynamic environments.
• Familiarity with industry-standard project tools, processes, and platforms, coupled with an understanding of digital opportunities and evolving trends.

How we help you Thrive:    

• 25 days annual leave (5 days additional optional purchase)
• 1 Volunteer Day
• Bupa Healthcare
• Bupa Dental - discounted rate
• Enhanced Maternity, Adoption and Shared Parental Leave
• Flexible Working Model with core working hours: 10am – 4pm
• A 1.5:1 Matching Pension Structure
• Thrive Fitness & Lifestyle (Up to £25.00 per month towards physical or online exercise class and lifestyle memberships)
• Telus Employee Assistance Programme) - including talking therapy and discounts
• Annual eye tests (if glasses needed for VDU use £50 towards glasses)
• Season Ticket Loan
• Cycle to Work Scheme
• Life Assurance - 4 x Annual Salary
• Help@Hand - GP Appointments, talking therapy, physiotherapy, nutrition advice, discounts
• Thrive Coaching  - 3 sessions per year
• Charity Match Fundraising up to £250
• Flu Vaccination

This role can be based in London or Leeds (Hybrid)

About Us 

KINESSO is the technology-driven performance marketing agency that sits at the very heart of IPG Mediabrands, providing actionable growth for both our agency partners and clients. We turn 'action' into 'outcome' for our clients, leveraging our unique capabilities in optimization, analytics, AI, and experimentation. KINESSO has brought together the collective power of what was formerly Matterkind, Reprise, and Kinesso under one collective entity that will serve as the most powerful delivery engine in the industry. We have extensive offerings spanning performance marketing and data and technology. Fuelled by a deep understanding of consumer behaviour, we offer an end-to-end engine of planning and optimization while also delivering on data-driven strategy for social platforms, actionable growth in e-commerce, and creating curated marketplaces specific to each client's function and needs. The company has more than 6,000 employees operating in more than 60 countries. Learn more at www.KINESSO.com 

Role Description 

Editorial Account Manager: Responsible for producing content for some of our larger key accounts and getting involved in the planning and review of content against our agreed strategy.

Key Responsibilities 

Account Management:

• Leading delivery of content across one or two smaller client accounts.
• Working closely with other operational teams, encouraging communication & collaboration.
• Occasionally attending client meetings where relevant and supporting on prep where necessary.
• Being accountable for fulfilling personal workload and completing documentation, alongside ensuring timely delivery of work across assigned client accounts.

Team Management:

• Supporting and mentoring new entry-level team members.
• Sharing knowledge across the team to help drive development and collaboration.
• Helping to support more junior team members, providing constructive feedback to develop their writing skills.

Content Execution:

• Researching, writing, proofreading (and in some cases editing) content of various kinds – commercial, informational, engaging, offsite, creative.
• Following content briefs to create content (with minimal spelling and grammar errors and a good creative flow) for various B2B and B2C clients, with the ability to manage different styles and TOVs.
• Using approved in-house and third-party tools as directed to help in the content execution process.
• Uploading and amending content in a CMS (Wordpress, AEM and similar).

Content Quality:

• Holding ultimate responsibility for the content produced – from brief right through to delivery, ensuring our output meets client expectations.
• Ensuring content follows brand guidelines, SEO best practices, and accessibility standards.

Sales and Strategy:

• Monitoring content trends and relevant industry news to develop knowledge.
• Researching and understanding clients, highlighting further opportunities for exposure through content.
• Supporting senior team members on new business requirements – such as the creation of pitch content.
• Supporting senior team members on content audits and competitor analysis.
• Supporting more senior team members to review content performance.

Desired Skills & Experience 

• Advanced writing skills.
• Strong attention to detail and accountability for quality.
• Ownership of accounts.
• Analytical thinking.

Employee Transparency 

At IPG Mediabrands, we celebrate differences and believe this makes us stronger. IPG Mediabrands are an equal-opportunity employer committed to championing an inclusive culture that provides a sense of belonging for all our employees. We do not discriminate against any applicant based on age, disability, race, colour, ethnicity, national origin, gender, sexual orientation, gender identity, religion, belief, marital status or any other characteristic protected by law. 

Please reach out to Ninette at ninette.desousa@mbww.com, if you would like to have a confidential conversation regarding any adjustments that would ensure our recruitment process is accessible for you. Please note requesting a reasonable adjustment will not affect your application.

THE PERKS 

We aim to provide all our people with a supportive and fun work environment where you can develop your full potential and benefit from the broad range of opportunities within the agency. When you join us, we want to make sure you feel valued – and that you are rewarded for your fantastic work. So, we also offer a range of benefits:  

• Flexi–leave, with 25 days annual leave to be taken as the minimum. In addition to your holiday entitlement, the office usually closes between Christmas & New Year  
• Free breakfast and free lunch  
• Early finish Fridays 
• Core Hours (Mon-Thurs, flexible start/finish times)   
• Retail discounts 
• Electric vehicle salary sacrifice car scheme 
• Wellbeing programme, including Headspace & flu jabs 
• Interest-free season ticket loan  
• Paid time off for Volunteering  
• Group Income Protection  
• Life Assurance  
• Private Medical Insurance or Health Cash Plan (dependent on level)  
• Group Personal Pension Plan with matched contributions from 3-6%  
• Generous Parental Leave & Pay   
• Independent mortgage advice  
• Financial education  
• Employee Assistance Programme  
• Free eye tests  
• Flexible benefits including Dental, Travel insurance, Cycle to Work, Gym Discounts and many more!

Transport Assistant - Days

Derby, UK 

Rate of Pay: £13.86/hour  

About the Team:

As part of our Warehouse team, our Transport Assistants are responsible for the liaison with Partner Supplier and Logistics teams arriving onsite at our UK Distribution Centres.  Coordinating driver’s arrivals and departures through our busy transport yard, the Transport Assistant is key in ensuring effective communication with wider stakeholders across the business, as well as our Inventory Teams in supporting material flow through the site. You will be working to ensure best practices are followed at all times. Guided by our Team Leaders, you’ll be directed to maintain the highest product standards whilst delivering on business KPIs.

You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health, and safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager

What you will be doing:

• Execute booking of all orders onto our Fleet Communication Management System (FCMS)
• Investigation of missing/incorrect PO data
• Escalation of supplier discrepancies via ICS tool
• Escalation and reporting of early and late deliveries using the correct procedure
• Manage driver and vehicles - arrival and dispatch
• Coordinate the tipping of all vehicles with the Warehouse Team
• Provide ad hoc support to the Warehouse Team as and when required
• Encourage and help drive the site’s food safety culture, to help prevent deviation in the process that impacts the safety, quality, and legality of our products
• Any other duties as deemed reasonable by your line manager or senior management to assist with the business operation. 

Who you are:

• Confident communicator with competent use of English
• Good with data - and Google Sheets
• Experience managing PO submissions and control
• Experienced stakeholder management
• Keen eye for detail
• Great working in a team and independently

What you will get in return:

• 70% off HelloFresh or Green Chef boxes
• Company Pension Scheme
• Cycle to Work Scheme
• Life Assurance
• Free Hot Drinks on shift
• HelloFresh Branded Fleece and Beanie

Location: The Windmill, Holme Lane, Spondon, Derby, DE21 7HW

Work Schedule: Fixed Shift Patterns

#JD1003

#windmillwarehouse

Next steps: Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks

As part of our recruitment process, we undertake a Disclosure and Barring Service (DBS) check for all successful candidates

You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health, and safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager.

If you are currently a HelloFresh employee, please make sure you have discussed your application with your Line Manager.

Due to the rapid growth and expansion of our business activities in various markets, we have the following full-time opening for an experienced, motivated, and technology-oriented individual for a French Financial Translator (English to French and vice versa).

Responsibilities:

We are looking for a professional translator with a strong focus on economics and finance, and the ability to work efficiently and independently to meet tight deadlines in a fast-paced environment while keeping a strong sense of team collaboration. In this position you will be required to:

• Translate a variety of content, such as website, account application, trading apps (IBKR Desktop, Client Portal, IBKR Mobile), etc.
• Translate client communication emails, bulletins, and announcements
• Translate FAQs and User guides
• Glossary and TM maintenance
• Perform quality assurance on existing translations (proofread and edit)
• Document processing

 Qualifications:

• Native French speaker
• Proficient in English
• MA or BA degree in Translation or related discipline
• Excellent written and oral communication skills
• CAT tool daily operation experience is a requirement (configuration and advanced use is a plus)
• Experience with the use of AI technology in an auxiliary function for translation is a strong advantage
• Minimum 3 years relevant experience with a financial institution, or translating finance-related content
• Knowledge of basic trading terms; familiarity with technical and marketing translation
• Proven time-management and organisational skills
• Personality: Self-confident, open, flexible, and able to work independently in a team-oriented environment

Location

20 Fenchurch Street, London, EC3M 8AF

Working Hours

8 am – 5 pm, Monday–Friday

Benefits

• Career support and development
• Salary commensurate with experience
• Performance-based discretionary cash bonus scheme
• Discretionary stock grant
• Group Life Assurance cover
• Group Income Protection
• Occupation pension scheme based on Gross earnings
• Hybrid working model
• Above statutory annual leave, increasing with service
• Daily company-paid lunch and healthy snack options throughout the day (when working from the office)
• Access to Private Medical Insurance, Dental Plan and/or Health Cash Plan (including dependants)*
• Corporate events
• Travel season ticket loans*
• Cycle to work scheme*

*on successful completion of the probation period.

We are seeking a highly skilled and empathetic Senior CX Researcher to deliver deep customer insights across our leading automotive client's mobile App Operations (App Ops) and Web Operations (Digital Experience - DX) teams. This hybrid role is for a strategic researcher who will split their time 50/50 between these two critical areas, fostering a holistic understanding of the customer journey and ensuring a seamless, high-quality experience across all digital touchpoints. 

You will be instrumental in uncovering user needs, behaviors, and motivations, translating them into actionable recommendations that drive product strategy, design decisions, and ultimately, customer satisfaction and loyalty within the automotive ecosystem. You'll be the voice of the customer, directly influencing the evolution of the client's key digital products. 

What you’ll be doing: 

You are a highly motivated, self-sufficient, and top-tier Senior CX Researcher with a passion for understanding people and solving complex problems. Your expertise spans a wide range of research methodologies, and you are adept at synthesizing diverse data points into clear, compelling narratives that drive business impact. 

• Strategic Research Planning & Execution (Across App & Web): 

• Develop and execute comprehensive research plans, utilizing a blend of qualitative and quantitative methodologies tailored to specific product and business objectives within both App Ops and Web Ops (DX). 

• Design, facilitate, and moderate a variety of research activities, including in-depth interviews, usability testing (on desktop and mobile devices), contextual inquiries, focus groups, surveys, card sorting, and tree testing. 

• Manage participant recruitment, screening, and scheduling for research studies, ensuring diverse and representative samples. 

• Champion user-centered design principles and a research-driven approach throughout both App Ops and Web Ops (DX) teams. 

• App Operations Focus (Approx. 50%): 

• Conduct specialized research into mobile app user behavior, covering aspects like onboarding flows, feature discoverability and adoption, in-app navigation, notification preferences, integration with vehicle features, and overall app performance sentiment. 

• Evaluate existing and proposed app functionalities to identify pain points, usability issues, and opportunities for experience enhancement within the App Operations lifecycle. 

• Analyze mobile-specific analytics data (e.g., app usage metrics, crash reports, session recordings) to inform research questions and validate findings. 

• Web Operations (DX) Focus (Approx. 50%): 

• Lead research efforts for the client's website and other digital platforms, focusing on user journeys related to vehicle configuration, online purchasing, service booking, lead generation, content consumption, and brand engagement. 

• Investigate website information architecture, navigation structures, content effectiveness, and conversion funnels to identify friction points and optimization opportunities. 

• Utilize web analytics data (e.g., Google Analytics, Adobe Analytics, heatmaps) to identify areas requiring deeper qualitative investigation. 

• Analysis, Synthesis & Communication: 

• Analyze research data from various sources (qualitative feedback, quantitative metrics) to identify patterns, themes, and actionable insights. 

• Synthesize complex findings into clear, concise, and compelling deliverables such as research reports, personas, journey maps (detailing cross-channel experiences), user flows, and actionable recommendations. 

• Present research findings and recommendations to diverse stakeholders, from product managers and designers to marketing teams and C-suite executives, adapting communication style and level of detail as appropriate. 

• Maintain a centralized repository of research insights, ensuring findings are discoverable and utilized across both App Ops and Web Ops (DX) teams. 

What we want from you: 

• Extensive Research Experience: 5+ years of hands-on experience as a UX Researcher, CX Researcher, or similar role, demonstrating a broad command of qualitative and quantitative research methodologies. 

• Automotive Industry Acumen: A demonstrated passion for and understanding of the automotive industry, customer segments, vehicle ownership lifecycle, and the role of digital services in modern motoring. 

• Dual-Platform Expertise: Proven experience conducting research across both mobile applications (iOS and Android) and complex web platforms, understanding the unique constraints and opportunities of each. 

• Methodological Versatility: Expertise in designing and executing a wide range of research methods, including but not limited to: usability testing, in-depth interviews, surveys, A/B test analysis, contextual inquiry, and ethnographic studies. 

• Analytical & Data-Driven: Strong analytical skills with the ability to interpret complex data from various sources (analytics platforms, research studies) and translate it into actionable design and business insights. 

• Collaboration & Adaptability: Exceptional collaboration skills, with the ability to seamlessly transition between and effectively support two distinct teams (App Ops and Web Ops/DX) with competing priorities. 

• Communication & Storytelling: Excellent written and verbal communication skills, with the ability to create compelling narratives from research findings and influence stakeholders at all levels. 

• Tool Proficiency: Proficiency with research tools (e.g., UserTesting.com, Qualtrics, Optimal Workshop), analytics platforms (e.g., Google Analytics, Adobe Analytics, Mixpanel, Firebase), and design collaboration tools (e.g., Figma for reviewing prototypes). 

• Strategic & Proactive: Ability to proactively identify research needs, frame problems, and define opportunities that align with business objectives, rather than just responding to requests. 

• Empathy & Customer Advocacy: A deep-seated empathy for the customer and a relentless drive to advocate for their needs throughout the product development lifecycle. 

• Agile Environment Experience: Comfortable operating within agile development methodologies, delivering timely insights to inform iterative product development. 

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Permanent only:
We offer a great benefits package including a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

#LI-EMEA

We are seeking an experienced and insight-led CX Researcher to join a dedicated Customer Journey workstream supporting a high-profile automotive client. This role is focused on understanding and improving the end-to-end customer journey across key automotive experiences — from initial brand discovery and vehicle research through to purchase, ownership, servicing, retention, and loyalty interactions. 

Working closely with CX Strategists, UX Designers, Service Designers, Analysts, Content Strategists, Product teams, and client stakeholders, you will help uncover customer needs, pain points, behavioural patterns, and opportunity areas across both digital and broader connected customer experiences. You will play a critical role in ensuring customer insight directly informs journey design, prioritisation, service improvements, and strategic decision-making across the account. 

This is a highly collaborative role suited to someone who enjoys connecting customer behaviour, operational realities, and business objectives into actionable recommendations that improve experience quality and drive measurable outcomes. 

Key Responsibilities: 

1. Customer Journey Research & Insight Generation:

• Plan and conduct qualitative and quantitative customer research focused on understanding end-to-end automotive customer journeys across multiple touchpoints and channels.  

• Identify customer pain points, unmet needs, behavioural drivers, and moments of friction throughout the ownership and purchase lifecycle.  

• Conduct a range of research methodologies including customer interviews, contextual research, surveys, usability testing, diary studies, journey reviews, ethnographic research, and stakeholder workshops.  

• Synthesise complex research findings into clear, actionable insights that inform customer journey improvements and strategic recommendations.  

• Support journey-focused discovery initiatives across areas such as vehicle research, online and offline purchasing experiences, ownership journeys, servicing, aftersales, retention, and loyalty.  

• Help establish a deeper understanding of evolving customer expectations within the automotive landscape.  

1. Customer Journey Mapping & Experience Strategy:

• Create and maintain customer journey maps, service blueprints, personas, behavioural frameworks, and ecosystem maps that help visualise and communicate customer experiences.  

• Analyse interactions across digital and non-digital touchpoints to identify opportunities for greater consistency, efficiency, and customer satisfaction.  

• Support the definition of customer-centric strategies and recommendations aligned to business objectives and operational priorities.  

• Collaborate with UX, Service Design, Product, Marketing, and Operational teams to ensure customer insight is embedded throughout design and delivery processes.  

• Help prioritise journey improvements based on customer impact, feasibility, and commercial value.  

1. Data, Insight & Continuous Improvement:

• Collaborate with analytics and optimisation teams to combine behavioural data with qualitative customer insight.  

• Use customer feedback, analytics, VOC data, operational insight, and performance reporting to identify emerging trends and opportunities.  

• Support experience measurement frameworks and ongoing journey performance evaluation.  

• Contribute to continuous improvement initiatives by helping validate hypotheses, measure outcomes, and refine recommendations over time.  

• Advocate for evidence-based and customer-centred decision making across the wider programme.  

1. Collaboration & Stakeholder Engagement:

• Work collaboratively with CX Strategists, UX Designers, Service Designers, Analysts, Product Owners, Content Strategists, Developers, Program Managers, and client stakeholders.  

• Facilitate workshops, collaborative working sessions, and playback presentations with both internal teams and client stakeholders.  

• Present research findings and journey insights clearly and confidently to audiences ranging from delivery teams to senior leadership.  

• Help align cross-functional teams around customer needs, experience priorities, and strategic opportunity areas.  

• Contribute positively to team culture, ways of working, and the ongoing maturity of customer journey thinking across the account.  

What we want from you: 

• Strong experience in CX Research, UX Research, Service Design Research, Customer Insight, or related disciplines.  

• Proven experience researching and analysing end-to-end customer journeys across digital and service ecosystems.  

• Strong understanding of customer-centred design principles, behavioural insight, and journey mapping methodologies.  

• Experience conducting both qualitative and quantitative research using a variety of methodologies.  

• Ability to synthesise large volumes of research and operational information into clear, actionable recommendations.  

• Strong experience creating customer journey maps, service blueprints, personas, insight reports, and strategic frameworks.  

• Experience working across complex, enterprise, or multi-channel customer environments.  

• Strong stakeholder management, workshop facilitation, and presentation skills.  

• Ability to balance strategic thinking with hands-on delivery within fast-paced and evolving programmes.  

• Strong collaboration skills with the ability to work effectively across CX, UX, product, analytics, content, and operational teams.  

• Excellent communication and storytelling skills with the ability to make complex customer insight accessible and impactful.  

• Automotive, retail, mobility, travel, financial services, or other customer experience-led industry experience is advantageous but not essential.  

• A proactive, curious, and empathetic mindset with a passion for improving customer experiences through insight-led thinking.  

• A strong portfolio showcasing customer research approaches, journey mapping, and measurable experience improvements is essential. 

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Permanent only:
We offer a great benefits package including a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

#LI-EMEA

We are seeking an experienced and insight-driven CX Researcher to join a dedicated Web Operations (Digital Experience - DX) team supporting a high-profile automotive client. This role is ideal for someone passionate about understanding customer behaviour, uncovering actionable insights, and helping shape data-informed digital experiences across complex web ecosystems. 

Working closely with UX Designers, UI Designers, Analysts, Optimisation specialists, Content Strategists, Developers, Product Owners, and client stakeholders, you will play a key role in identifying customer needs, pain points, behaviours, and opportunities across the client’s digital platforms. You will help ensure customer insight sits at the centre of experience design, optimisation, and operational decision-making across the Web Ops (DX) environment. 

This is a highly collaborative role suited to someone comfortable balancing strategic research initiatives with fast-paced operational support, helping continuously improve customer journeys, digital performance, and overall experience quality through evidence-based recommendations. 

Key Responsibilities: 

1. Customer Research & Insight Generation (Web Operations / Digital Experience Focus):

• Plan, conduct, and synthesise qualitative and quantitative research activities across the client’s web ecosystem.  

• Deliver actionable customer insights that help shape UX improvements, optimisation initiatives, content strategies, and broader digital experience decisions.  

• Conduct a range of research methodologies including user interviews, usability testing, surveys, diary studies, heuristic reviews, competitor analysis, behavioural analysis, and stakeholder workshops.  

• Analyse customer pain points, friction areas, and unmet needs across key automotive customer journeys including research, purchase consideration, ownership, and servicing experiences.  

• Support ongoing operational and optimisation initiatives by identifying opportunities for continuous improvement across digital touchpoints.  

• Translate complex findings into clear, digestible insights and recommendations for both technical and non-technical stakeholders.  

1. Data-Informed Experience Optimisation:

• Collaborate closely with analytics and optimisation teams to combine behavioural data with qualitative customer insight.  

• Support CRO and experimentation initiatives by helping define hypotheses, evaluate user behaviour, and validate design decisions.  

• Use analytics platforms, heatmaps, session recordings, surveys, and customer feedback tools to identify experience improvement opportunities.  

• Help measure the effectiveness of digital experiences and contribute to ongoing optimisation roadmaps.  

• Advocate for evidence-based decision making across the wider DX team and client organisation.  

1. Customer Journey & Experience Strategy Support:

• Develop customer journey maps, personas, behavioural frameworks, and insight reports that support experience strategy and design decision-making.  

• Help identify end-to-end customer experience opportunities across multiple channels and touchpoints.  

• Support workshops and collaborative sessions to align stakeholders around customer needs, priorities, and opportunity areas.  

• Contribute to the definition of customer-centric frameworks, principles, and ways of working within the Web Ops (DX) team.  

• Ensure customer insight is effectively integrated into product, content, UX, and optimisation workflows.  

1. Collaboration & Stakeholder Engagement:

• Work collaboratively with UX Designers, UI Designers, Content Strategists, Analysts, Developers, Product Owners, Program Managers, and client stakeholders.  

• Present research findings, insights, and recommendations clearly and confidently to diverse audiences ranging from delivery teams to senior stakeholders.  

• Collaborate with cross-functional teams to ensure research outputs are actionable, measurable, and aligned to business objectives.  

• Support the prioritisation of customer experience opportunities based on user impact, feasibility, and commercial value.  

• Contribute positively to team culture, research maturity, and continuous improvement initiatives within the DX team.  

What we want from you: 

• Strong experience in CX Research, UX Research, Service Design Research, or related customer insight disciplines within digital environments.  

• Proven experience conducting and synthesising both qualitative and quantitative research methodologies.  

• Strong understanding of digital customer journeys, user behaviour analysis, and customer-centred design principles.  

• Experience working across complex web ecosystems, digital products, or enterprise-level platforms.  

• Ability to translate research findings into clear, actionable insights and strategic recommendations.  

• Strong experience creating research outputs including journey maps, personas, insight reports, workshop outputs, and behavioural analysis.  

• Familiarity with analytics, experimentation, CRO, and behavioural insight tools and methodologies.  

• Strong workshop facilitation, stakeholder engagement, and presentation skills.  

• Comfortable working within fast-paced operational environments managing multiple concurrent priorities and research requests.  

• Strong collaboration skills with the ability to work effectively across UX, UI, analytics, optimisation, content, and development teams.  

• Excellent communication and storytelling skills with the ability to simplify complex information for varied audiences.  

• Automotive, retail, eCommerce, or premium consumer brand experience is advantageous but not essential.  

• A proactive, curious, and solutions-focused mindset with a passion for improving customer experiences through insight-led decision making. 

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Permanent only:
We offer a great benefits package including a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

#LI-EMEA #LI-AS1

The Regional Final Mile Partnership Manager can be based anywhere in the UK. They are accountable for the commercial and operational performance of Delivery Service Partners (DSPs) across the Home Delivery Network. The role owns the end-to-end partner relationship, ensuring delivery partners operate in line with contractual commitments, service levels, cost expectations, and behavioural standards.

This role sits at the intersection of commercial contract management and operational performance. It requires strong stakeholder management, data led decision making, and the ability to hold partners to account while maintaining productive, long-term relationships. The Regional Final Mile Partnership Manager plays a critical role in protecting customer experience, controlling cost, mitigating risk, and driving continuous improvement across the delivery network, while exemplifying HelloFresh DNA and a pragmatic, outcome-focused mindset.

What you will be doing:

• Own the commercial relationship with assigned Delivery Service Partners across the full contract lifecycle
• Support contract renewals, variations, and commercial discussions in collaboration with Legal and Finance
• Monitor partner performance against service, quality, and cost KPIs including performance reviews
• Analyse operational and commercial performance data to inform decisions and recommendations
• Produce clear performance reporting for senior stakeholders, highlighting risks and improvement opportunities
• Work closely with Operations, Transport Planning, Finance, Legal, and H&S teams to support partner performance
• Act as the voice of the delivery partner internally while protecting HelloFresh standards and customer outcomes
• Identify opportunities to improve delivery quality, efficiency, and cost across the partner network
• Support onboarding of new partners and scaling of existing partners in line with network strategy
• Ensure partners operate in line with health & safety, legal, and regulatory requirements

Skills and experience required:

• Strong experience of managing logistics/delivery suppliers, partners, or third-party service providers
• Exposure to commercial or contract-led environments
• Experience operating in fast-paced, operationally complex settings
• Strong stakeholder management and relationship-building skills
• Ability to analyse performance data and drive action
• Confident communicator, able to hold partners to account
• Understanding of service delivery models and performance management
• Awareness of contractual, compliance, and governance principles
• Building strong, professional partnerships while maintaining accountability

What you will get in return:

● 70% off HelloFresh or Green Chef boxes
● Company pension scheme
● Gym membership
● Bupa private medical insurance (including dental & family cover options)
● Electric vehicle scheme
● Mental health first aiders and an employee assistance programme
● Dog friendly office! (London site only)
● Nursery support scheme
● Cycle to work scheme
● Group Life Assurance

Location: We are happy for you to be based in any location in the UK, we are flexible with your travel. Our two main offices are in Derby and London.

Hybrid Working Policy
We offer a hybrid working policy for eligible roles, allowing flexibility to work from home and in the office. For more details on eligibility and how this applies to the role you're applying for, please consult with your recruiter.

Next steps: Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks.

You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health, and safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager. As part of our commitment to maintaining a safe and secure environment, we will process Disclosure and Barring Service (DBS) checks to the successful individual. Failure to disclose relevant information at application or throughout the process could affect your employment with the company. 

To be considered for this role, you’ll need to have the independent right to work in the UK, as we're unfortunately unable to provide sponsorship at this time.

The Regional Final Mile Partnership Manager can be based anywhere in the UK. They are accountable for the commercial and operational performance of Delivery Service Partners (DSPs) across the Home Delivery Network. The role owns the end-to-end partner relationship, ensuring delivery partners operate in line with contractual commitments, service levels, cost expectations, and behavioural standards.

This role sits at the intersection of commercial contract management and operational performance. It requires strong stakeholder management, data led decision making, and the ability to hold partners to account while maintaining productive, long-term relationships. The Regional Final Mile Partnership Manager plays a critical role in protecting customer experience, controlling cost, mitigating risk, and driving continuous improvement across the delivery network, while exemplifying HelloFresh DNA and a pragmatic, outcome-focused mindset.

What you will be doing:

• Own the commercial relationship with assigned Delivery Service Partners across the full contract lifecycle
• Support contract renewals, variations, and commercial discussions in collaboration with Legal and Finance
• Monitor partner performance against service, quality, and cost KPIs including performance reviews
• Analyse operational and commercial performance data to inform decisions and recommendations
• Produce clear performance reporting for senior stakeholders, highlighting risks and improvement opportunities
• Work closely with Operations, Transport Planning, Finance, Legal, and H&S teams to support partner performance
• Act as the voice of the delivery partner internally while protecting HelloFresh standards and customer outcomes
• Identify opportunities to improve delivery quality, efficiency, and cost across the partner network
• Support onboarding of new partners and scaling of existing partners in line with network strategy
• Ensure partners operate in line with health & safety, legal, and regulatory requirements

Skills and experience required:

• Strong experience of managing logistics/delivery suppliers, partners, or third-party service providers
• Exposure to commercial or contract-led environments
• Experience operating in fast-paced, operationally complex settings
• Strong stakeholder management and relationship-building skills
• Ability to analyse performance data and drive action
• Confident communicator, able to hold partners to account
• Understanding of service delivery models and performance management
• Awareness of contractual, compliance, and governance principles
• Building strong, professional partnerships while maintaining accountability