About Appier 

Appier is a software-as-a-service (SaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier’s mission is turning AI into ROI by making software intelligent. Appier now has 17 offices across APAC, Europe and U.S., and is listed on the Tokyo Stock Exchange (Ticker number: 4180). Visit www.appier.com for more information.

About the role

We're looking for an experienced data engineer to build and scale our data infrastructure. You'll work on mission-critical systems that power our data-driven decision making, designing robust pipelines and optimizing distributed platforms that process massive datasets.

Responsibilities

• Design, develop, and maintain production data pipelines processing hundreds of terabytes of data daily across distributed systems
• Build, manage, and optimize large-scale data platforms including Spark clusters, Kafka clusters, and related big data infrastructure
• Develop and operate data warehouse systems and ETL pipelines for data collection, processing, storage, and analytics
• Profile and tune performance of critical components to optimize throughput, reduce latency, and improve resource efficiency
• Establish architectural foundations and engineering best practices for the platform
• Design frameworks and tooling to streamline software development, deployment, monitoring, and observability
• Provide technical expertise and guidance on big data system design, performance optimization, and scalability challenges

About you

[Minimum qualifications]

• BS/MS degree in Computer Science or related technical field
• 2+ years of hands-on experience building and operating large-scale distributed systems
• Proficiency in Java and/or Scala for production-level development
• Proven experience building ETL pipelines and data processing workflows using Apache Spark
• Experience managing and optimizing data lakes or data warehouses at scale
• Ability to work independently and adapt quickly in fast-paced, dynamic environments
• Self-motivated learner who takes ownership, manages multiple priorities effectively, and thrives in collaborative team settings
• Experience deploying and managing infrastructure on public cloud platforms (AWS, GCP, or Azure)

[Preferred qualifications]

• Proficiency in Python and/or Golang for building production systems
• Experience profiling and optimizing JVM performance for high-throughput applications
• Hands-on experience managing and operating data platforms such as Hadoop, Kafka, Flink, Hive, Trino, Presto, or ClickHouse
• Knowledge of modern open table formats including Apache Iceberg, Delta Lake, or Hudi 
• Active contributions to open source projects (please include your GitHub profile if applicable)

#LI-AK1

About Appier 

Appier (TSE: 4180) is an AI-native Agentic AI as a Service (AaaS) company that empowers businesses to create value through cutting-edge AdTech and MarTech solutions. Founded in 2012 with the vision of “Making AI Easy by Making Software Intelligent,” Appier helps businesses turn AI into ROI through its Ad Cloud, Personalization Cloud, and Data Cloud—each powered by Agentic AI that enables autonomous, adaptive, and real-time decision-making. Today, Appier operates 17 offices across APAC, the US, and EMEA, and is listed on the Tokyo Stock Exchange. Learn more at www.appier.com.

About the role

We are looking for a Machine Learning Scientist Intern to join the Enterprise Solution Science Team.
This team focuses on applying cutting-edge ML technologies to real-world marketing problems by combining them with omnichannel customer data.

We are currently looking for individuals who can commit to an internship schedule of 2~4 days (16~32 hours) per week. This internship opportunity entails a minimum duration of 6 months, beginning from the present date. We advise prospective applicants to carefully assess their availability for this commitment before submitting their applications.

[ Due to the hybrid work model, this position cannot be fully remote and requires working in the Taiwan office. ]

Responsibilities

• Work on one of the following ML or LLM topics: user prediction, recommendation, agents, and chatbots.
• Collaborate closely with senior ML scientists to define ML problems, algorithm development, conduct evaluations, monitoring, and continuous optimization.
• Stay up to date with the latest research and proactively propose innovative applications.

About you

[Minimum qualifications]

• Bachelor's degree in Computer Science, Machine Learning, Mathematics, Electrical Engineering, or related fields. (Master's degree preferred)
• 2+ years of experience in ML or LLM.
• Proficient in Python.
• Proficient in one of the below
  1.Core ML and deep learning concepts: feature engineering, recommendation, regression, classification, clustering, etc.
  2.LLM applications development techniques: RAG, agent, chatbots.
• Able to evaluate models with systematic and quantitative analysis.
• Strong data intuition and familiarity with basic statistical concepts.

[Preferred qualifications]

• Impact-driven mindset, strong analytical and problem-solving skills, and a continuous passion for learning cutting-edge technologies.
• Proficient in using LLM-powered tools (e.g., Github Copilot, ChatGPT) to boost development productivity.

#LI-AK1

Astera Labs is a global leader in purpose-built connectivity solutions that unlock the full potential of AI and cloud infrastructure. Our Intelligent Connectivity Platform integrates PCIe®, CXL®, and Ethernet semiconductor-based solutions and the COSMOS software suite of system management and optimization tools to deliver a software-defined architecture that is both scalable and customizable. Inspired by trusted relationships with hyperscalers and the data center ecosystem, we are an innovation leader delivering products that are flexible and interoperable. Discover how we are transforming modern data-driven applications at www.asteralabs.com.

Job Summary

We are seeking a student intern to drive product quality improvements across both Astera Lab’s semiconductor and board-level products. In this role, the candidate will perform failure analysis for customer returns. The candidate will also compile 8D reports to communicate the analysis findings to the customers.

Key Responsibilities

· Perform system-level test for the customer returns on a bench in the lab.

· Review ATE test log files.

· Work with third-party labs to perform electrical FA (EFA) for more in-depth analysis.

· Log analysis results to the portal system daily.

· Work with internal teams and suppliers to drive product quality improvements.

· Write up analysis reports to provide updates to the customers. Participate in the meetings with customers to present the technical findings.

· Bring up and validate new test equipment in the lab. Update the lab inventory list.

· Perform additional tasks assigned by the Director of Field Quality Engineering.

Education & Experience

· Final year students from Bachelor’s degree are welcome to apply.

· Students from Master’s degree are preferred.

Technical Skills

· Good knowledge of IC fabrication, packaging, board assembly (SMT), and test processes

· Strong communication skills in English and Mandarin.

Working Conditions:

· May require occasional travel to customer sites within Taiwan.

· Must be flexible to work on-site and available during business hours for at least 3 days per week.

We know that creativity and innovation happen more often when teams include diverse ideas, backgrounds, and experiences, and we actively encourage everyone with relevant experience to apply, including people of color, LGBTQ+ and non-binary people, veterans, parents, and individuals with disabilities.

【About the role】

We are seeking a Data Analyst Intern in Taiwan that will be part of a product R&D team. The role will perform data analysis to help Appier teams to answer business or operational questions.

We are seeking potential candidates who can commit to 2-3 days a week and participate in the internship for a minimum of 6 months, starting immediately. Please ensure that you have checked your availability before applying.

【Responsibilities】

• Interpret trends or patterns from complex data sets by using statistical and visualization tools.
• Conduct data analysis reports to illustrate the results and insight
• Working with scientists and engineers to monitor and diagnose the system
• Develop tools and systems that optimize analysis process efficiency and report quality.

【About you】

[Minimum qualifications]

• Senior students in college or graduate students in related field
• Good analytical skills to extract meaningful insights from the data.
• Good ability to communicate data analysis insight to audiences with different backgrounds.
• Proficient oral and written communication skills in English.
• Analytical skills and tools: Statistics knowledge and skills, using SQL to do basic data extraction and aggregation, Spreadsheet/Excel.
• Machine Learning skills: sufficient know-how of machine learning and basic experience of using machine learning tools.
• Programming skill: can write Python scripts for simple job automation.

 [Preferred qualifications]

• Working experiences in digital advertising industries.
• Hands-on experience in utilizing analytic/visualization tools (SQL, R, Tableau).
• Advanced Python programming: e.g. able to do complex analysis using Python.
• Experience in writing Spark programs for data analysis.

About Appier
Appier (TSE: 4180) is an AI-native Agentic AI as a Service (AaaS) company that empowers businesses to create value through cutting-edge AdTech and MarTech solutions. Founded in 2012 with the vision of “Making AI Easy by Making Software Intelligent,” Appier helps businesses turn AI into ROI through its Ad Cloud, Personalization Cloud, and Data Cloud—each powered by Agentic AI that enables autonomous, adaptive, and real-time decision-making. Today, Appier operates 17 offices across APAC, the US, and EMEA, and is listed on the Tokyo Stock Exchange. Learn more at www.appier.com.

About the role
As a Compliance Policy Intern at Appier, being positioned under Infosec team, you will support the Senior Compliance Program Manager in monitoring global regulatory trends, managing internal documentation, and ensuring business’ adherence to international data and AI regulations, as well as industrial standards. You will play a key role in tracking the evolving landscape of AI governance and data privacy across multiple jurisdictions.

Responsibilities

• Regulatory Research & Tracking: Monitor and provide weekly news briefs on international data laws and AI governance trends across regions including the EU, US, Japan, Korea, Singapore, Hong Kong, Vietnam, and the Philippines.
• Policy Analysis: Research specific legislative developments, such as the EU AI Act, US Executive Orders, and California state bills (e.g., SB 1047, AB 1018), and summarize their implications for the company.
• Managing the data subject request mechanism: Support compliance function by managing contract review tickets and data subject request (DSR) tickets within internal systems, including tracking of incoming mails and response to those requests via internal systems.
• AI & IP Governance:  Research copyright compliance policies related to AI-generated works.
• Security questionnaire: Use AI tools such as NotebookLLM or Claude to fill out security questionnaires from clients and partners

About you

• Legal & Regulatory Interest: A strong interest in international data privacy laws (GDPR, PDPA) and emerging AI regulations (EU AI Act/ Korean Basic AI Act).
• Analytical Skills: Ability to synthesize complex legal updates into concise briefings and comparison tables.
• Bilingual Proficiency: Ability to work with both English and Mandarin legal texts and draft notes in both languages.
• Capacity in Japanese or Korean is a plus
• Capacity to use AI tool such as Clause code also a plus
• Attention to Detail: Experience in managing high volumes of documentation and tracking tickets accurately.
• Research Ability: Proficient in conducting deep-dive research into case law (e.g., Thomson Reuters v. ROSS) and official government guidance.

#LI-RL1

【工作內容】

- 協助企業盡職調查之資料蒐集(會頻繁利用英、日文進行關鍵字搜尋及閱覽文件)

- 協助法務部門日常行政與文書作業（如：合約查詢、文件寄送、歸檔及其他主管交辦事項）

- 每週排班時間16-20個小時（每週到班3-4天）

- 可長期配合工讀者優先考慮 

【徵求條件】

- 對時事、新聞、刑事犯罪、金融、科技、法律等議題具備一定敏感度，願意投入時間探索

- 具日文能力者(JLPT N2或以上)為佳

- 特質：細心耐心、認真負責，且常保好奇心

- 不需具備法律相關科系背景

- 上班時段可彈性協調

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview  

The General Affairs Manager ensures smooth operations at HQ and fulfillment sites by managing facilities, procurement, infrastructure, and employee welfare.

What You Will Do 

• Facility Management:Oversee office spaces, facilities, equipment, inventory control, and procurement.
• Employee Welfare:Optimize welfare programs, including benefits, allowances, meals, and shuttle services.
• Operational Efficiency:Enhance working environments and manage administrative duties.
• General Administration:Support events, manage communications, documents, budgets, and administrative costs.
• Safety and Compliance:Ensure safety checks and compliance with laws and regulations.
• Communication:Facilitate communication between HQ and fulfillment centers, ensuring clear policy dissemination and issue resolution.

Basic Qualifications  

• Facility Management:Oversee office spaces, facilities, equipment, inventory control, and procurement.
• Project Management: Responsible for planning, executing, and monitoring general affairs projects.
• Employee Welfare:Optimize welfare programs, including benefits, allowances, meals, and shuttle services.
• Operational Efficiency:Enhance working environments and manage administrative duties.
• General Administration:Support events, manage communications, documents, budgets, and administrative costs.
• Safety and Compliance:Ensure safety checks and compliance with laws and regulations.
• Communication:Facilitate communication between HQ and fulfillment centers, ensuring clear policy dissemination and issue resolution.
• Recruitment Process
• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Preferred Qualifications 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants. 

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview  

The General Affairs Manager ensures smooth operations at HQ and fulfillment sites by managing facilities, procurement, infrastructure, and employee welfare.

What You Will Do 

• Facility Management:Oversee office spaces, facilities, equipment, inventory control, and procurement.
• Employee Welfare:Optimize welfare programs, including benefits, allowances, meals, and shuttle services.
• Operational Efficiency:Enhance working environments and manage administrative duties.
• General Administration:Support events, manage communications, documents, budgets, and administrative costs.
• Safety and Compliance:Ensure safety checks and compliance with laws and regulations.
• Communication:Facilitate communication between HQ and fulfillment centers, ensuring clear policy dissemination and issue resolution.

Basic Qualifications  

• Facility Management:Oversee office spaces, facilities, equipment, inventory control, and procurement.
• Project Management: Responsible for planning, executing, and monitoring general affairs projects.
• Employee Welfare:Optimize welfare programs, including benefits, allowances, meals, and shuttle services.
• Operational Efficiency:Enhance working environments and manage administrative duties.
• General Administration:Support events, manage communications, documents, budgets, and administrative costs.
• Safety and Compliance:Ensure safety checks and compliance with laws and regulations.
• Communication:Facilitate communication between HQ and fulfillment centers, ensuring clear policy dissemination and issue resolution.
• Recruitment Process
• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Preferred Qualifications 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants. 

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

About the Role

You will own the factory execution layer that translates quality problems into implemented fixes at our supplier partners across Taiwan and Southeast Asia. You will build the supplier quality function — yield governance, CAPA discipline, field failure closure — and you will personally drive cross-product factory issues to closure on a defined timeline. The role carries authority to hold shipments and halt production for quality.

What You'll Do

• Cross-Product Factory Execution: Take full ownership of factory-side issues regardless of product line or supplier. Upon receiving a defined problem and proposed fix, drive the implementation through the supplier to verified closure. Translate engineering intent into floor-level action, replacing ambiguity with strict accountability and clear timelines.
• Quality Systems and Data Ingestion: Build yield and failure data infrastructure featuring automated threshold alerts and cross-product failure mode tracking. Lead the Production Data program and define required fields (yields, cycle times, retest rates, test coverage, defect Pareto). Partner with internal team to ingest data into our warehouse, replacing ad-hoc supplier reports with quality dashboards.
• Supplier Production Quality: Establish yield review cadence at each supplier. Drive PCBA yield, functional test yield, burn-in yield, and time-to-failure analysis. Chair weekly quality reviews with supplier leadership and hold production when quality evidence warrants.
• NPI Quality: Partner with HW Engineering on DFM and DFT reviews.
• CAPA and Corrective Action: Own the supplier CAPA program end-to-end. Drive root cause to evidence-backed closure with a focus on preventative action. Maintain a CAPA record that withstands ISO audit and IPO diligence.
• Field Failure Analysis: Close the loop from field returns to supplier corrective action. Partner with HW Engineering and third-party labs on failure analysis. Feed findings into design, process, and incoming inspection changes.
• Supplier Audits: Conduct on-site process audits at suppliers and critical sub-tier suppliers. Validate test equipment calibration, operator training, process adherence, and document control. Report findings in audit-grade format.
• Test Coverage and Test Log Governance: Define testing requirements, coverage levels, and data retention standards for each supplier. Identify and close gaps across stations and product lines.
• Strategic Foundation: Establish the data foundation for supplier scorecards, SBRs, and board-level quality reporting. Establish yield review cadence at all primary suppliers and close the open supplier CAPA backlog to audit-grade standard.

What You Bring 

• Five or more years in factory quality, supplier quality, manufacturing engineering, or factory operations roles at a hardware or electronics company.  
• Demonstrated track record of driving cross-functional manufacturing problems to implemented closure. Direct experience managing supplier or contract manufacturing quality in Taiwan and Southeast Asia.
• BS or MS in Electrical or Mechanical Engineering. Six Sigma Black Belt or equivalent formal training. Working knowledge of ISO 90001:2015, APQP, PPAP, 8D, and SPC.
• Native or fully fluent Mandarin, including reading and writing capability sufficient to review Chinese-language QC reports, work instructions, and supplier responses.  Professional English for US team communication, technical documentation, and executive presentation. 
• Electronics manufacturing depth: PCBA assembly, functional test, burn-in, box build.  Working knowledge of mechanical assembly processes and materials. Experience in imaging, IoT, wireless, access control, or adjacent connected hardware is preferred.
• Advanced data analysis skillset.
• Prioritize verified effectiveness over status updates; You hold suppliers and internal team to firm deadlines and deliverables. Serve as the primary point of contact for Engineering, Sourcing, and Supply Chain Management to resolve factory issues.
• Ability to travel 30% to supplier factory sites (primarily Taiwan, Vietnam, Thailand, with occasional travel to China). Occasional travel to US headquarters.

Bonus

• Master’s degree or MBA.
• Prior experience building a quality function in region.
• ASQ CQE, CQA, or CRE certification.
• Experience with security, surveillance, or access control hardware.
• Prior experience integrating supplier or factory data into a centralized data warehouse or analytics platform.

Taiwan Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Private medical insurance by Nan Shan Life Insurance
• Permanent employees of Verkada Taiwan are eligible for full participation to the group insurance scheme, including accidental death and dismemberment, critical illness, accident medical reimbursement, hospital and surgical, and cancer indemnity cover
• Spouses and immediate dependents are eligible to participate in the scheme for accident medical reimbursement, hospital and surgical, and cancer indemnity cover
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, generous time off, and personal sick time
• Professional development stipend
• Wellness/fitness benefits
• Meal stipend
• Commuter benefits 

Additional Information 

• You must be independently authorized to work in Taiwan. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time.

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. 

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The opportunity:

The role of the Ops Associate is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. Flexport today connects almost 10,000 clients and suppliers across 109 countries. In this role, your direct customers are the partners within your region: our account management and customs teams, subcontractors, carriers, terminals and trucking providers. Your work directly supports Flexport’s end customers in achieving their logistics goals. Most importantly, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission of making global trade easier for everyone.

This role is designed to problem solve impactful operational challenges as part of our Global team while developing specialized expertise in supply chain operations. As the person who executes service delivery for our clients, you have the unique opportunity to help your regional account team spot opportunities to improve and grow our customers’ business. You will be charged with helping Flexport account management teams and clients solve exceptional challenges in order to move their shipments in less time with lower costs and via improved productivity by your team, unblocking issues and establishing procedures to prevent them in the future.

Scope of Duties:

• Execute booking and documentation processes with clients /carriers
• Timely shipment troubleshooting and exception escalation / handling
• Work intimately with Flexport AM, Planning team to ensure an effective end to end export process.
• Coach junior specialists on the daily job. 
• Plan and execute special freight operations (i.e. DG, reefer, etc). 
• Assist Sr. Associate on new business/process implementation, new projects and new tasks. 
• Support internal and external clients to make the best decision with your expertise;
• Live and act with integrity guided by the company values including sustaining a high bar for operational quality and service.
• Inform the business process and software capability needs to help scale our growing team while improving quality, service, efficiency and regulatory compliance.
• Contribute to the development and implementation of the procedure and system to differentiate Flexport operations from the industry.

What you will need: 

Experience:

• BA/BS degree 
• Minimum 3 years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus) 

What you will learn: 

• You will learn what it takes to lead small teams in the execution of day-to-day tactical tasks.
• You will learn how to thrive in an ambiguous environment, research and test operational hypotheses and inform the strategy of a newly built team.

• You will gain specialist expertise to become an ocean or network operations and intermodal subject matter expert within the company. You are the leading advisor in this area, someone our clients, partners, and internal teams go to for advice and strategy.
• You will gain the ability to continuously improve the client experience through a deep industry understanding. You are singularly positioned to realize how we can both work within and push the logistics industry forward to meet the standards of Flexport’s client-centric service.

The opportunity:

As a Sr. Air Freight Manager you are part of the core regional leadership team at Flexport overseeing the regional Air business of Flexport. You are a strategic thinker and a strong change leader able to set and implement the strategic roadmap. You excel at relationship building and can create strong partnerships internally and externally (carriers, customers) to support our strategy. You are a high energy, hands-on team leader able to lead and grow a team across multiple locations. You have a proven track record of driving profitable growth and deep experience managing P&Ls. You are a deep expert in the freight forwarding market and processes, able to guide your team on how to execute as well as interact with our software engineering team on building a best-in-class forwarding product.  

What You'll do

Set and implement the strategy for air freight in your region.

• Set the financial targets (volume, revenue, net revenue, gross profit, etc…) working hand in hand with Sales, Finance and Regional Air leadership
• Develop the strategy and tactics to execute against your Annual Operating Plan (AOP).
• End-to-end ownership of country P&L including gross revenue, COGS, net revenue and operating expenses. By leveraging your core value drivers of procurement, pricing, planning and business development you will fuel growth.
• Ownership of all operational metrics for your region including on-time performance, schedule quality, productivity
• Drive day-to-day the implementation of your region’s strategy, ensuring you have the right metrics in place to track performance, that objectives are well cascaded within your teams and steering execution against agreed initiatives
• Ensure we have regular reporting of progress against plan and promote visibility to the executive leadership of the company

Develop and execute your country’s procurement strategy for all trades

• Identify procurement opportunities and lead strategic negotiations to secure the most value.
• Administer a clear vendor strategy for the region identifying which airlines, handlers, and truckers we should leverage; establish service level agreements; and administer rigorous performance management.
• Formalize a long-term vision on where we want to procure ourselves vs. use a third-party forwarder and maintain an implementation roadmap.
• Establish and maintain executive-level relationships with key contacts at airlines domiciled in the region.
• Constantly monitor our end-to-end procurement cost vs. market and ensure the team continuously drives improvements in our overall competitiveness

Drive product development by building service capabilities for Flexport air in your region

Align regional product capabilities with the market by partnering closely with regional operations on end-to-end service level agreement standardization. 

• Develop new products when gaps persist. You are identifying market needs and building end-to-end solutions to bring Flexport to market parity or exceed market expectations. 
• Operations leadership on product quality, driving best-in-class quality as measured by on-time performance, schedule quality, and other metrics as defined 
• Partner with our product and engineering teams to identify product and feature gaps. You act as a business partner to them and provide subject matter expertise in order to establish product requirements and product roadmap.  

Lead and develop a high-performing air freight team

• Define the target organization required to meet the regional strategic goals working hand in hand with Sales and Finance.
• Recruit and develop a high-performing Air Management team partnering closely with other cross-functional teams such as sales and account management. 
• Ensure team objectives and individual objectives are in place for each team member and actively manage the team engagement, performance and growth
• Lead the team through the frequent transformations and re-organizations required in a high growth company, ensuring they constantly embrace change while maintaining a high performance
• Be a role model for Flexport values

Partner with Sales Organization to drive go-to-market strategies and lead pricing strategy

• Drive strong collaboration between Demand teams and the regional air team to design and implement the best end to end products for our customers.
• Ensure your team provides deep market expertise, operations expertise, technological expertise and consultative sales support to the sales organization to grow our book of business in your region. 
• Ensure market intelligence, as well as sales collateral on products, are properly formalized and disseminated.  Enable the Demand teams on selling all air products. 
• Drive pricing strategy, leveraging key metrics such as conversion rates. You set the tone for how we price, leading markup management strategies for trade-lanes and customer segmentation while also spearheading investment decisions for strategic accounts. 

What You should have

• 10+ years of experience at a freight forwarder, airline or in logistics operations
• Experience on procurement, and airline relationships out of the Taiwan market.
• Hands on leader with experience managing and motivating large diverse team and implementing large scale organizational transformations
• Strategic thinker and very strong day to day implementer
• Deep freight forwarding market and freight forwarding operations expertise. Previous experience in leadership role in freight forwarding operations a plus
• Inclination to think-outside-the-box to always find a better solution or alternative, while remaining grounded in numbers and metrics
• Excel to manage vendor relations and create best-in-class, innovative structures to do so
• Excellent communication, interpersonal and organizational skills
• A client service mindset; you are obsessed with client and squad happiness
• Next-level attention to detail, love to dive deep in all operational processes

About the Role

The Verkada Team is seeking a Fulfillment Specialist to join our Fulfillment team in Taiwan! We are looking for a self-starter to support our global Operations and Sales teams. This opportunity requires an experienced individual with excellent problem-solving abilities, high attention to detail, and a can-do attitude!

What You’ll Do

• Communicate order and return status updates to customers and internal stakeholders via email, phone, and in person.
• Process incoming orders, validate purchase order contents are accurate, engage with our warehouses to ensure timely dispatch.
• Process incoming returns from our customers and warehouse. This includes receiving, categorizing, and initiating refurbishment process.
• Work with the larger operations (Global Operations, Supply Chain) team to support inbound and outbound shipments, escalations and exceptions.
• Collaborate with Finance on various returns / orders issues.
• Take on other projects and tasks to help support Verkada operations

What You Bring 

• +2 years minimum experience in a call center setting
• Email handling and order entry experience in high volume environment
• Proficient with both written and verbal communication (email, phone, in person). Knowledge of email etiquette is required
• Ability to complete tasks and projects independently with minimal supervision, requiring self-discipline, self-motivation, and ability to manage time effectively
• Strong attention to detail, comfortable working in fast-paced startup environment, and team player with positive attitude
• Must be able to pass a customer service assessment
• Netsuite and Salesforce experience (not required, but a plus)
• Ability to work 7:00AM-4:00PM Taipei time
• Bachelor's Degree preferred

Taiwan Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Private medical insurance by Nan Shan Life Insurance
• Permanent employees of Verkada Taiwan are eligible for full participation to the group insurance scheme, including accidental death and dismemberment, critical illness, accident medical reimbursement, hospital and surgical, and cancer indemnity cover
• Spouses and immediate dependents are eligible to participate in the scheme for accident medical reimbursement, hospital and surgical, and cancer indemnity cover
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
• Professional development stipend
• Wellness/fitness benefits
• Meal stipend
• Commuter benefits

Additional Information

• You must be independently authorized to work in Taiwan. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time.

About the Role

As a member of our Hardware team, you will lead the design and development of Verkada products. Verkada’s Hardware Engineers own all aspects of electrical engineering and validation, working directly with our JDM partners to ship cutting-edge products. This is a full-time, in-person role based in our Taipei, Taiwan office.

What You'll Do

• Lead electrical engineering for new products from initial proof of concept through to mass production.  
• Collaborate with an international team of hardware engineers, mechanical engineers, industrial designers, and product managers to develop new products.  
• Own component selection, schematic and layout development based on the architecture you have created.  
• Quickly prototype new product concepts for mock-up builds and proof of concept studies.  Get hands-on with board bring-up, debug, testing and validation.  
• Build and execute robust test plans by leveraging resources at our JDM/ODM partners.  Lead root cause analysis efforts related to EMC, surge, thermal, RF testing and more.  
• Lead JDM teams to efficiently and effectively complete programs.  Work closely with manufacturing partners to steer hardware designs through design and validation builds (EVT, DVT, PVT) and into mass production. 
• Work on-site with manufacturing partners to review designs, run experiments, and troubleshoot issues in our factories. 
• Lead compliance / regulatory efforts for relevant hardware products.

What You Bring

• BS in Electrical Engineering.  
• Strong technical knowledge of electrical design that meet compliance requirements, validation and manufacturing.  
• 8+ years of experience in developing and manufacturing new electronics products.  
• Exposure to EMC & safety related standards
• Experience with analog audio circuitry 
• Excellent communication skills.  Fluency in English and Mandarin.
• Flexible and adaptive in a fast-paced startup environment.
• Experience working with US teams & an international supply chain.
• Ability to travel internationally up to 20%.

Taiwan Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Private medical insurance by Nan Shan Life Insurance
• Permanent employees of Verkada Taiwan are eligible for full participation to the group insurance scheme, including accidental death and dismemberment, critical illness, accident medical reimbursement, hospital and surgical, and cancer indemnity cover
• Spouses and immediate dependents are eligible to participate in the scheme for accident medical reimbursement, hospital and surgical, and cancer indemnity cover
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
• Professional development stipend
• Wellness/fitness benefits
• Meal stipend
• Commuter benefits

Additional Information

• You must be independently authorized to work in Taiwan. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time.

About the Role

As a Structural Packaging Designer on Verkada’s Industrial Design Team, you’ll design and develop packaging solutions for cameras, access control systems, alarms, sensors, intercoms, and their associated accessories alongside our growing team of designers and hardware engineers. You will provide creative vision from initial concept through to mass production. You’ll maintain and evolve Verkada’s packaging design language by creating systems & solutions that emulate our core brand principles, effectively protect our award-winning products, and deliver premium experiences for our customers. You’ll make a big impact — your designs will be a part of Verkada’s quickly expanding portfolio of products.

Responsibilities

• Influence the visual and physical language of our brand through the design, engineering, quality assurance and out-of-box-experience of our packaging.
• Utilize user-centric thinking and keen aesthetic sensibility to align our brand to customer needs.
• Work collaboratively with design, engineering, manufacturing partners, and operations on complex technical programs in a fast-paced environment.
• Drive and influence the development of Verkada packaging sustainability initiatives.
• Conceive elegant, effective ways to address manufacturing & structural packaging challenges.
• Design and implement systems for packaging across a broad range of products in varying materials, weights, shapes, and sizes. 
• Support the Visual Design team with packaging labels and graphic creation.
• Conduct on-site press checks to review printed material for quality, accuracy, and color balance. Previous experience or desire to learn this skill set is preferred.
• Collaborate with international vendors and manufacturing partners to define, specify, and confirm packaging designs for production.
• Create detailed documentation for inspection criteria, limit samples, and packout procedures to guide our manufacturing partners.
• Maintain or advance packaging standards through on-site validation and ISTA test results.
• Represent the greater Industrial Design Team during vendor visits and QA audits. 
• Effectively present design concepts and strategy to peers and key stakeholders.

Requirements

• A website or digital portfolio containing case studies in mass-produced packaging solutions or systems.  
• Bachelor's degree in Packaging Design, Industrial Design, Packaging Engineering, or related field.
• 1-3 years of experience developing consumer or enterprise electronic product packaging solutions.
• Proficient in 2D and 3D structural packaging design tools such as Solidworks, Creo, ArtiosCAD, Keyshot, Adobe Creative Suite, etc.
• Self-motivated, detail-oriented, and effective at collaborating across global teams in both the US (PST) and SE Asia time zones.
• Strong communication and project management skills to work directly with packaging vendors and JDM/OEM partners in navigating tight schedules for multiple packaging projects.
• Ability to identify new packaging processes to improve efficiencies and reduce costs.
• A strong understanding of manufacturing methods, processes, and ecological impact of various substrates such as corrugated structures, molded fibers, PCR plastics, and printing techniques.
• Excellent communication skills. Fluency in English and Mandarin.
• Experience with reliability testing (ISTA) & quality assurance.
• Ability to travel up to 25%.

Nice to Have

• Startup experience with a quick-to-market mentality.
• Experience in business-to-business (B2B) transaction models, product trials, and refurbishment procedures.

Taiwan Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Private medical insurance by Nan Shan Life Insurance
• Permanent employees of Verkada Taiwan are eligible for full participation to the group insurance scheme, including accidental death and dismemberment, critical illness, accident medical reimbursement, hospital and surgical, and cancer indemnity cover
• Spouses and immediate dependents are eligible to participate in the scheme for accident medical reimbursement, hospital and surgical, and cancer indemnity cover
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, generous time off, and personal sick time
• Professional development stipend
• Wellness/fitness benefits
• Meal stipend
• Commuter benefits

What You'll Do

• Drive new products from initial proof of concept through to mass production
• Generate mechanical solutions for a wide variety of product requirements relevant to enterprise hardware (mounting, sealing, environmental resistance, thermals, tamper resistance, audio systems etc.)
• Collaborate with our Electrical Engineering team to integrate PCBAs, sensors, interconnects, and other electro-mechanical elements into your designs
• Collaborate with our Industrial Design team to explore, prototype, test new product concepts, and finalize product form and CMF
• Work with mechanical vendors to dial in DFM/DFA, then quote & kick-off parts at prototype and production quantities
• Own tooling release, bring up, and validation for a broad variety of parts & processes
• Develop, manage & execute mechanical reliability test plans and various DoEs
• Assist with failure analysis and root cause analysis; troubleshoot, iterate, and validate quickly  
• Work closely with our JDM and CM partners to steer your product concepts through validation builds (EVT, DVT, PVT) & into mass production
• Drive on-site factory troubleshooting, assembly line bring-up, and root cause analysis
• Outdoor product design experience (IP66/67, IK08/10)

What You'll Bring

• B.S. in Mechanical Engineering or related fields
• Excellent written and verbal English & Mandarin communication skills
• A clear track record of designing and manufacturing enterprise or consumer electronic products (8+ years of experience)
• Mastery of 3D CAD software
• Experience getting hands-on with building & testing hardware
• Ability to frequently visit vendors throughout Taiwan and Southeast Asia 
• Experience working with part vendors on DFM, tooling bring up and validation
• Passion for designing aesthetically pleasing but easy to use hardware

What You'll Do

• Oversee key EVT, DVT and PVT build milestones at our JDM R&D and factory facilities. Leverage your engineering expertise to de-risk NPI builds and expedite technical troubleshooting independently. 
• Own manufacturing readiness, line bring up, and FATP problem solving for a complex set of electromechanical products within one of Verkada’s newest product lines. 
• Guide material readiness, fixture/jig readiness, and other clear to build efforts in advance of FATP. Coordinate between JDM manufacturing partners and internal firmware team to assess FATP flow, test coverage, fixture/equipment plans and associated test limits.
• Work closely with EE, ME and FW teammates (in both the US and Taiwan) to solve a variety of end to end NPI challenges from early design development efforts to later stage validation & compliance challenges.
• Work closely with EPM teammates to drive vendors towards aggressive schedules and ambitious objectives; hold our manufacturing partners accountable & communicate status updates clearly to EPM counterparts & the broader team. 
• Serve as a key point of contact for an international network of manufacturing partners.

What You Bring

• B.S. in Electrical Engineering 
• Strong technical knowledge of electromechanical design, validation and manufacturing test and test fixture development. 
• 5+ years of experience developing and manufacturing new electronics products.
• Direct exposure to manufacturing of audio & video related products is a plus. 
• Must have completed at least two full hardware development cycles through product launch with direct (in person) exposure to FATP
• Excellent organizational skills and written and verbal communication
• Fluency in both Mandarin and English 
• Flexible and adaptive in a fast-paced startup environment
• Ability to travel internationally up to 30%

About the Role

As a Visual Production Designer at Verkada, you will bring our brand to life through high-quality packaging, labels, and production-ready visual assets that ship at global scale. You’ll drive consistency and precision across our growing portfolio by creating and managing production files, overseeing proofing and print processes, and partnering directly with vendors to resolve issues and improve workflows. Your work will have a direct impact on Verkada's brand through the user experience and the logistical workings of our global supply chain, through clear and consistent labelling, helping scale Verkada’s hardware platform while upholding exceptional design and quality standards.

What You'll Do

• Create scalable printed and digital assets that reinforce our visual language and company values, which can be adapted across Verkada's diverse portfolio.
• Collaborate with industrial design and hardware engineering teams to create clean, consistent packaging and label artwork.
• Prepare production-ready files and oversee proofing and production processes to ensure accuracy and quality.
• Manage vendor communications by providing clear artwork and dieline specifications, coordinating feedback, and resolving production issues.
• Conduct vendor site visits and press checks to review proofs, validate materials, and address production challenges.
• Evaluate production samples for color, material, and print accuracy, documenting results and driving corrective actions.
• Develop and manage design libraries and define specifications for creatives to work against.
• Identify, document, and implement process improvements across creative, production, and vendor workflows to increase efficiency and quality at scale.
• Manage multiple priorities and adhere to tight schedules while upholding high design standards.

What You Bring

• A website or digital portfolio with examples of visual design for hardware and/or packaging assets is required for consideration.
• Bachelor's degree in Design or a related field.
• 3+ years of experience as a Production Designer for Visual Design
• Experience with high-volume print production processes.
• Excellent communication skills in both English and Mandarin.
• Consistency in visual composition with high attention to detail.
• Extensive knowledge of typography and graphic design conventions.
• High level of organization and communication skills to support collaborators across the organization with assets and clear directives.
• Proficient in 2D digital tools like Adobe Illustrator, Photoshop, etc.
• Thorough understanding of manufacturing processes and production timelines.
• Ability to generate and communicate vision, or embrace and extend existing solutions.
• Ability to travel internationally up to 15% of the time.

Nice to Have

• Experience tuning artwork applications on 3D surfaces across different materials (i.e. pad printing, laser etching, etc.)
• Experience working in enterprise or consumer electronics.
• Experience working with graphic requirements for electronic product certifications, like UL, CE, etc.

Taiwan Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Private medical insurance by Nan Shan Life Insurance
• Permanent employees of Verkada Taiwan are eligible for full participation to the group insurance scheme, including accidental death and dismemberment, critical illness, accident medical reimbursement, hospital and surgical, and cancer indemnity cover
• Spouses and immediate dependents are eligible to participate in the scheme for accident medical reimbursement, hospital and surgical, and cancer indemnity cover
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, generous time off, and personal sick time
• Professional development stipend
• Wellness/fitness benefits
• Meal stipend
• Commuter benefits

Additional Information

• You must be independently authorized to work in Taiwan. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time

About The Role

We’re looking for a hardworking, driven individual with superb energy, passion and initiative for growing business within existing accounts. The Enterprise Account Executive role focuses exclusively on formulating and executing a sales strategy within an assigned territory, resulting in revenue growth.

We are looking to speak to candidates who are based in Taipei for our hybrid working model.

MongoDB’s Sales Culture

MongoDB is always developing and innovating — not only in our technology, but also in our sales go-to-market strategy. Our sales leadership is committed to building the best salesforce in technology. This means, inspiring and enabling success for everyone on the team. We not only equip you to be successful and close deals, but we want your feedback and input on how we can continue to “Think Big and Go Far.” As a crucial part of the Sales team at MongoDB, you will have access to a lucrative market and learn how to sell from some of the most successful sales leaders in the software industry.

Responsibilities

• Proactively prospect, identify, qualify and develop a sales pipeline
• Close business to meet and exceed monthly, quarterly, and annual bookings objectives
• Build strong and effective relationships, resulting in growth opportunities
• Participate in our sales enablement training, including our comprehensive Sales Bootcamp, sophisticated sales training, and leadership and development programs
• Work closely with the Professional Services team to achieve customer satisfaction

Requirements

• BA/BS required
• 7+ years of field experience in quota-carrying experience in a fast-paced and competitive market with a focus on new business
• Demonstrated ability to articulate the business value of complex enterprise technology
• A track record of overachievement and hitting sales targets
• Skilled in building business champions and running a complex sales process
• Previous Sales Methodology training (e.g. MEDDIC, SPIN, Challenger Sales)
• Familiarity with databases develops and open source technology a plus
• Driven and competitive: Possess a strong desire to be successful
• Skilled in managing time and resources; sound approach to qualifying opportunities
• Possess aptitude to learn quickly and establish credibility. High EQ and self-aware
• Fluent in English.
• Must live in Taiwan
• Passionate about growing your career in the largest market in software (database) and developing and maintaining an in-depth understanding of MongoDB products

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

*MongoDB is an equal opportunities employer*

At MongoDB, our Sales Development organisation works closely with our partners in both Sales and Marketing to build fanatical customer enthusiasm around MongoDB. Sales Development Representatives (SDRs) are responsible for identifying and qualifying new opportunities for our Enterprise and Corporate sales organisations.

We view our Sales Development program as the best way to turbocharge a long and successful career in sales and view our Growth Development Representatives as the next wave of Account Executives at MongoDB. 

We are looking to speak to candidates who are based in Taiwan for our hybrid working model.

The Opportunity

Being a SDR is often a first step to jump-starting a career in sales. At MongoDB, we have a culture that celebrates diversity, fosters growth and enablement, and ensures that we provide our SDRs with the tools and the confidence that they need to grow their careers. We invest heavily in the training and development of our team. You will always have the support from our sales enablement org and managers that will maintain 1:1 coaching throughout your career here.

Our SDRs gain an understanding of our product, community, who we sell to, why they care, and what makes us relevant. They learn how to generate a pipeline quickly and effectively as well as how to achieve a good discovery and qualification. The team is a crucial resource for sales teams across MongoDB to get great talent from. This helps us scale our teams, as well as ensure that we have a culture of meritocracy.

Day to Day

• Identify high-potential businesses that would be a good fit to work with MongoDB across your region
• Work with the Sales team to develop and lead inbound and outbound campaigns from idea-generation through to qualified call
• Develop strong sales and product knowledge
• Interact with IT and business decision makers via telephone and email
• Update lead and prospect activity in Salesforce to ensure effective lead management
• Run customer calls to qualify potential opportunities and set introductory meetings for the Sales team
• Nurture early phase opportunities for future pipeline potential
• Exceed monthly and quarterly opportunity quota
• Build strong relationships with our marketing team and Account Executives, where we pull together to maximize the win for our business
• Invest in your self-development, focusing on the skills and attributes that will make you successful in your core role and get you set for future success

What You Will Bring to the Table

• A self-starter with a track record of hitting and exceeding goals
• Outstanding communication skills
• Time management skills and ability to work either independently or through coaching
• Desire to work in a fast-paced and high growth environment
• Passionate about cutting-edge technology with the aptitude to learn new and exciting IT software products, as well as, understand business critical solutions quickly 
• Written and spoken fluency in English and (__REGION SPECIFIC__) 

Things We Love

• Strong and progressive academic background
• Familiarity with database, web server, and open source technology
• Working experience with Salesforce.com

Why You Should Apply

• Great Earning Potential 
• Welcoming and inclusive workplace Meet MongoDB’s Employee Affinity Groups!
• Continuous career development
• Sales training in MEDDIC and Command of the Message
• Benefits include: 
• Sales Bootcamp
• Internal mentor and buddy program cross-departmentally

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

Operations Program Management (OPM) Team

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. As we scale our hardware operations, we are looking for a dedicated Materials Program Manager/Analyst to provide deep supply chain visibility, materials oversight, and financial reporting support for our OPM team — allowing our broader operations team to stay focused on strategic execution and uninterrupted supply continuity.

A day in the life (Responsibilities) 

• Supply Chain Tier Management: Partner with CMs on Clear-to-Build (CTB) analysis and provide visibility into materials supply, projected coverage, and constraints across supply chain tiers.
• Allocation Strategy & Reconciliation: Develop data-driven allocation strategies for supply-constrained environments and standardize material allocations between Toast and CM vendors to prevent shortfalls and miscommunications.
• Non-Standard Process & Inventory Oversight: Manage protocols for consigned inventory and non-standard material handling, including coordination of shipments, POs, and reconciliation for high-value components sourced through third-party brokers.
• Excess & Obsolete (E&O) Risk Management: Proactively identify E&O inventory risks and present mitigation plans to leadership; support EOL transitions and next-generation component integration roadmaps.
• Financial Reporting & Analytics: Act as the primary liaison for material reporting needs from Finance and Accounting, maintaining dashboards that provide cross-organizational visibility including PO cost tracking.
• Cross-Functional Alignment: Drive alignment with Demand Planning and Strategic Sourcing to optimize material allocation, reduce procurement costs, and support supply/demand decision-making.
• Work mode: Hybrid (2-3 days in Office)

What you'll need to thrive (Requirements)

• 5+ years of experience in supply chain, materials management, or operations within the semiconductor, PCBA, or contract manufacturing industry
• Demonstrated experience managing consigned inventory, third-party broker relationships, and multi-party purchase order coordination
• Proficiency in CTB analysis, materials planning, and supply/demand modeling
• Strong background in financial reporting and cross-functional collaboration with Finance and Accounting teams
• Experience developing allocation strategies in supply-constrained environments across multiple programs or lines of business
• Proven ability to identify and mitigate E&O and EOL risks at scale
• Excellent analytical skills with experience building and maintaining supply chain dashboards and reporting tools
• Strong communicator with the ability to synthesize complex materials data for both operational and executive audiences

Special Sauce (Nice to Haves)

• Experience working with memory components (DRAM, NAND) and familiarity with memory supply chain dynamics
• Background supporting hardware or IoT product supply chains
• Familiarity with Contract Manufacturing relationships
• Experience in a high-growth technology company managing supply chain complexity at scale
• Proficiency with ERP systems (e.g., SAP, Oracle) and supply chain analytics tools

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Role Summary and Impact

• Deliver expected revenue targets as defined.
• Work closely with key stakeholders to assess market demand and establish current and future growth potential.
• Understand marketing objectives to lead the team to create relevant proposals.
• Consult and provide proactive programmatic solutions to clients.
• Development of cross-channel data strategies and audience buying strategies.
• Educating WPP Media agencies & clients regarding media solution propositions and products.
• Presenting to agency client teams regarding new media solution releases, proactive media solution proposals, Lead quarterly agency reviews.
• Influence and drive adoption of media solution programmatic solutions via workshops, training, brainstorm and pitch sessions with agency.
• Work closely with Operations and Supply teams locally to ensure smooth rollout of campaigns.
• Looking for and working with media solution planners and their clients to push incremental investment opportunities for clients already working with media solution.

Skills and Experience

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role, it will be critical to embrace WPP & WPP Media’s shared core values:

• Minimum 5 years of Digital experience
• Working knowledge of Search Marketing practices
• Working knowledge of PPC Bid management tools
• Strong presentation & client servicing skills
• Ability to manage workflow effectively both internally and with third parties
• Strong technical knowledge with an analytical mind
• Attention to detail with good levels of accuracy
• An excellent work ethic and problem-solving skills
• Able to meet deadlines in a fast-paced agency environment
• Able to follow instructions, be and work autonomously
• Have a passion for learning
• Work effectively in a team environment
• Must be someone who can convince agencies and clients as the importance of data driven audience strategies within their business. They must have gravitas and be convincing to all parties. 

Life at WPP Media & Benefits

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising. 

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. 

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  Please note that while our philosophy is the same across WPP, benefits may vary by office/country.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. 

While we appreciate all applications received, only those candidates selected for an interview will be contacted. 

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.   

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” 

Role Overview

Role 1. This role is responsible for the centralized management of all major customer incidents in Coupang Taiwan and serves as the core incident management and program management function within Customer Incident Management (CIM). The role oversees the handling, tracking, and coordination of major and high‑risk incidents to ensure consistent responses, transparent progress, and controlled risk. In addition, the role leads cross‑functional process and governance improvement initiatives derived from major incidents to drive systemic improvement and enhance operational stability and customer trust.

Role 2. This role is responsible for preventing the recurrence of major incidents by addressing issues at their root cause. Through deep analysis of incident‑driven customer and operational pain points, the role defines and drives targeted improvement and prevention mechanisms. By leveraging data analysis, incident reviews, and cross‑functional collaboration, the role leads root cause analysis, process optimization, and governance improvements to ensure effective implementation and measurable outcomes. The role aims to continuously reduce the risk of major incidents while enhancing overall customer experience and operational stability.

What You Will Do 

Role 1.

• Centrally manage major customer incidents, serving as the core management role for customer incident management
• Act as the program management lead for major incidents and high‑risk situations by coordinating cross‑functional resources, timelines, and decision‑making processes
• Establish standardized incident handling and follow‑up frameworks to ensure clear workflows, transparent progress, and traceable outcomes
• Plan and drive cross‑functional process and governance improvement initiatives derived from major incidents to enable long‑term systemic improvement
• Partner closely with Customer Service, Product, Operations, Legal, Finance, and other teams to ensure effective execution of incident handling and improvement plans
• Build and maintain SOPs, internal wikis, governance processes, and points‑of‑contact (POC) lists related to incident and program management
• Regularly consolidate and report major incident status, risk assessments, improvement progress, and recommendations to leadership

Role 2.

• Lead root cause analysis for major incidents and high‑impact issues, thoroughly assessing their impact on both customers and operations
• Design and drive incident prevention and improvement initiatives across processes, policies, and systems to reduce recurrence risk
• Leverage and apply DSAT analysis to identify the underlying drivers of customer dissatisfaction and translate insights into actionable improvements
• Proactively analyze data using multiple tools and data sources, such as Zendesk, BTS, and Power BI, and initiate internal investigations when needed
• Partner closely with Customer Service, Product, Operations, and Technology teams to ensure improvement initiatives are practical and effectively implemented
• Define and track success metrics for improvement initiatives to ensure measurable impact and sustained results
• Systematically identify and prioritize opportunities to strengthen preventive mechanisms and reduce the likelihood of future major incidents

Basic Qualifications 

• Bachelor’s degree in business, marketing, data analytics, information management, or a related field
• 5+ years of experience in customer experience management, customer service, customer success, operations, process improvement, or incident analysis
• Strong understanding of customer journey mapping and CX measurement tools including NPS, CSAT, and DSAT
• Strong analytical skills and structured thinking with the ability to conduct deep‑dive problem analysis
• Ability to independently analyze data and translate insights into actionable recommendations
• Proficiency in data analysis tools and incident analysis methodologies
• Proven ability to collaborate cross‑functionally and influence stakeholders to drive improvements

Preferred Qualifications

• Master’s degree in a related field
• Experience handling complex complaints, escalations, or consumer protection cases
• Hands‑on experience with CX metrics and analysis frameworks, including DSAT, VOC, and NPS
• Experience working in e-commerce, logistics, or high-growth environments
• Experience leading process optimization, quality improvement, or governance initiatives
• Familiarity with analytical and visualization tools such as Zendesk, BTS, and Power BI
• Experience in e‑commerce, platform businesses, customer service environments, or complex operations
• Proficiency in written and spoken Mandarin with working proficiency in English

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer 
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. 
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled. 
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. 
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice  

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:  

https://www.coupang.jobs/privacy-policy/  

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.   

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” 

Role Overview

Role 1. This role is responsible for the centralized management of all major customer incidents in Coupang Taiwan and serves as the core incident management and program management function within Customer Incident Management (CIM). The role oversees the handling, tracking, and coordination of major and high‑risk incidents to ensure consistent responses, transparent progress, and controlled risk. In addition, the role leads cross‑functional process and governance improvement initiatives derived from major incidents to drive systemic improvement and enhance operational stability and customer trust.

Role 2. This role is responsible for preventing the recurrence of major incidents by addressing issues at their root cause. Through deep analysis of incident‑driven customer and operational pain points, the role defines and drives targeted improvement and prevention mechanisms. By leveraging data analysis, incident reviews, and cross‑functional collaboration, the role leads root cause analysis, process optimization, and governance improvements to ensure effective implementation and measurable outcomes. The role aims to continuously reduce the risk of major incidents while enhancing overall customer experience and operational stability.

What You Will Do 

Role 1.

• Centrally manage major customer incidents, serving as the core management role for customer incident management
• Act as the program management lead for major incidents and high‑risk situations by coordinating cross‑functional resources, timelines, and decision‑making processes
• Establish standardized incident handling and follow‑up frameworks to ensure clear workflows, transparent progress, and traceable outcomes
• Plan and drive cross‑functional process and governance improvement initiatives derived from major incidents to enable long‑term systemic improvement
• Partner closely with Customer Service, Product, Operations, Legal, Finance, and other teams to ensure effective execution of incident handling and improvement plans
• Build and maintain SOPs, internal wikis, governance processes, and points‑of‑contact (POC) lists related to incident and program management
• Regularly consolidate and report major incident status, risk assessments, improvement progress, and recommendations to leadership

Role 2.

• Lead root cause analysis for major incidents and high‑impact issues, thoroughly assessing their impact on both customers and operations
• Design and drive incident prevention and improvement initiatives across processes, policies, and systems to reduce recurrence risk
• Leverage and apply DSAT analysis to identify the underlying drivers of customer dissatisfaction and translate insights into actionable improvements
• Proactively analyze data using multiple tools and data sources, such as Zendesk, BTS, and Power BI, and initiate internal investigations when needed
• Partner closely with Customer Service, Product, Operations, and Technology teams to ensure improvement initiatives are practical and effectively implemented
• Define and track success metrics for improvement initiatives to ensure measurable impact and sustained results
• Systematically identify and prioritize opportunities to strengthen preventive mechanisms and reduce the likelihood of future major incidents

Basic Qualifications 

• Bachelor’s degree in business, marketing, data analytics, information management, or a related field
• 5+ years of experience in customer experience management, customer service, customer success, operations, process improvement, or incident analysis
• Strong understanding of customer journey mapping and CX measurement tools including NPS, CSAT, and DSAT
• Strong analytical skills and structured thinking with the ability to conduct deep‑dive problem analysis
• Ability to independently analyze data and translate insights into actionable recommendations
• Proficiency in data analysis tools and incident analysis methodologies
• Proven ability to collaborate cross‑functionally and influence stakeholders to drive improvements

Preferred Qualifications

• Master’s degree in a related field
• Experience handling complex complaints, escalations, or consumer protection cases
• Hands‑on experience with CX metrics and analysis frameworks, including DSAT, VOC, and NPS
• Experience working in e-commerce, logistics, or high-growth environments
• Experience leading process optimization, quality improvement, or governance initiatives
• Familiarity with analytical and visualization tools such as Zendesk, BTS, and Power BI
• Experience in e‑commerce, platform businesses, customer service environments, or complex operations
• Proficiency in written and spoken Mandarin with working proficiency in English

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer 
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. 
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled. 
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. 
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice  

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:  

https://www.coupang.jobs/privacy-policy/  

We are seeking a highly motivated and detail-oriented Software Quality Analyst with a strong passion for ensuring the delivery of high-quality software products. As a Software Quality Analyst, you will play a critical role in the software development process by conducting thorough manual testing to identify defects and verify that the software meets established quality standards. You will collaborate closely with cross-functional teams, including developers, PMs, automation engineers, and other stakeholders, to ensure a smooth and efficient testing process.

About the Role

We are looking for a Senior Software Quality Assurance Engineer to join the Stripe Terminal Device Software Quality Assurance  team. In this role, you will own the quality assurance process and result for Firmware and Device OS components across our payment terminal devices. You'll work closely with software development teams to define quality standards, develop comprehensive test strategies, plan, and drive software quality improvements through both technical expertise and process enhancements.

What You'll Do

• Own software quality for Terminal device software components (Firmware, Device OS ) and ensure software quality targets are met in the customers.
• Collaborate with developers during software planning, change review, and release meetings to understand new features, specifications, expected behaviors, and the impact and risks of changes. Create spot testing to test software before branch cut.
• Deeply understand customer use scenarios, PRD (Product Requirement Document), and SRD (Software Design Document), work with developers and create robust test plans that improve coverage for configurations, user scenarios testing, and reliability testing.
• Perform Bluetooth validation across multiple devices, edge cases, and recovery scenarios.
• Validate device with various enterprise network configurations and security types.
• Design and execute testing for power performance, battery behavior, sleep/wake reliability, and resilience under extended or degraded operating conditions.
• Own design, build, and maintain lab setups and test environments that accurately reflect production-like usage conditions and support repeatable validation.
• Co-lead software quality incident remediation efforts with engineering teams, including root cause analysis and solution development. 
• Establish and maintain software quality assurance processes, and influence cross-functional teams at Stripe and BBPOS to drive quality and process improvements.
• Create and optimize test cases while collaborating with automation engineers to expand automated test coverage, and guiding manual SQA team members to perform high-quality software testing.
• Mentor or coach junior software quality engineers to improve work quality and efficiency.

Qualifications & Requirements

Minimum Requirements

• Bachelor's degree in Computer Science, Software Engineering, or related technical field
• 6+ years of experience in software quality assurance for embedded systems or firmware
• Ability to analyze software changes and assess impact on testing coverage by reviewing release notes and software design documents. 
• Experience developing test strategies, test plans, and test cases based on product requirements
• Ability to identify root causes of software defects
• Ability to proactively identify risks and take the initiative to mitigate them
• Strong leadership, communication, ownership, and influencing skills to drive quality improvements across teams
• Excellent verbal and written communication skills in English

Preferred Qualifications

• Experience with payment terminal devices, EMV certification, or PCI (Payment Card Industry) compliance
• Knowledge of embedded systems, real-time operating systems, and firmware development
• Familiarity with payment processing systems or financial technology is a plus
• Track record of mentoring junior team members on technical skills and test design

Join Proton and build a better internet where privacy is the default

At Proton, we believe that privacy is a fundamental human right and the cornerstone of democracy. Since our inception in 2014, founded by a team of scientists from CERN, we have dedicated ourselves to providing free and open-source technology to millions worldwide, ensuring access to privacy, security, and freedom online.

Our journey began with Proton Mail, the largest secure email service globally, and has since expanded to include Proton VPN, Proton Calendar, Proton Drive, and Proton Pass. These tools empower individuals and organizations to take control of their personal data, break away from Big Tech’s invasive practices, and defeat censorship. Our work impacts hundreds of millions of lives, from activists on the front lines defending freedom to leaders in governments protecting sensitive information. In some cases, Proton’s services have even been instrumental in saving lives by enabling secure and private communications in high-risk situations.

Proton is a profitable company that does not rely upon VC funding, supporting over 100 million user accounts with a growing team of over 500 people from over 50 different countries, from the world's top companies and universities. We value intelligence, learning potential, and ambition in our hiring process. Adaptability is key as we navigate uncharted territories and redefine how business is conducted online.

Hiring at Proton is highly selective, with less than 1% of candidates hired. We believe smaller teams of exceptional talent will always prevail over larger teams with lower talent density. You will have the opportunity work with many of the world's top minds in their fields, ranging from former international math and science olympiad winners to chess champions.

We have a global mindset and big ambitions but remain a start-up at heart. We value empowerment and flexibility and keep our structure flat to keep moving fast and avoid unnecessary politics. Tired of blending into the crowd? Join us and do work you can truly be proud of. Check our open-source projects here!

• Our frontend is built with React and Rust
• Our backend API is based on PHP/Symfony
• All our client-code is open-source and GPL3.
• We are migrating our infrastructure to Kubernetes
• Everything runs on premise in Proton's data-centers
• To organize our work we use classic tools such as Jira and Confluence

• Extensive experience with React, developing performant and reusable components
• Proficiency with TypeScript or any typed language
• Experience leading large and complex projects as a front engineer
• Bonus for experience using agentic AI
• Bonus for experience in audio/video app, WebRTC and Messaging Layer Security

Even if you don’t meet all the requirements listed above, but feel you could still be a great fit, please still apply.

What We Offer:

• Work that Matters: millions of people trust Proton with their privacy. We answer only to our users — not advertisers, not investors with conflicting agendas, not governments. The work you do here is real, and the impact is measurable. (read more about our impact here)
• Technology: you'll get the right hardware and the right software you need to do your best work.
• Learning & Development: we invest in your growth because sharp people make us better. Proton is one of the fastest ways to accelerate your career because you'll be thrown into real challenges, with real ownership, from day one.
• Employee Benefits: your wellbeing isn't an afterthought. We offer strong health coverage, solid retirement options, generous leave, and wellness support so you can bring your best self to work every day
• Stock Options: at Proton, we all have the opportunity to be owners of the company. From day one, you have a real stake in what we're building. When Proton wins, you win.
• In-Person Collaboration: Amazing things happen when passionate, smart, and purposeful people get together in the same room. With offices across Geneva, Zürich, Barcelona, London and more, you'll spend most of your time collaborating face-to-face with people who genuinely care about what they're building
• Food: Lunch and snacks are on us every day in our offices so you can focus on the work and not on what's for lunch.
• Transport: getting to the office shouldn't cost you. We cover public transport, bike allowances, or parking, whichever works for you.
• Flexible Working: you own your schedule. Set hours that work for you and your team — because outcomes matter more than when the clock says you started.

Our Commitment to Diversity and Inclusion

At Proton, we believe diversity drives innovation and strengthens our mission to provide privacy as a default for all. We are committed to fostering an inclusive environment where all individuals, regardless of race, ethnicity, gender, age, sexual orientation, physical ability, or socio-economic background, feel valued and empowered. We strive to create equal opportunities, promote open dialogue, and support continuous learning to ensure every voice is heard and respected.

If you need any extra support or reasonable adjustments during the hiring process, please let your talent partner know.

Candidate Privacy Notice

When you apply for a position, refer a candidate, or are considered for a role at Proton Technologies AG (Proton, we, us, or our), your information is stored in Greenhouse, in accordance with their Service Privacy Policy. This information is used to evaluate your suitability for the posted position. We also retain this information for consideration for future roles that you may apply for or that we believe may align with your background and skills.

If we no longer have a legitimate business need to process your information, we will either delete or anonymize it. Should you have any inquiries about how we use or manage your information, or if you wish to access, correct, or delete your data, please contact our privacy team at careers@proton.ch.

Proton does not accept unsolicited resumes from any sources other than directly from candidates. We will not pay a fee for any placement resulting from an unsolicited offer, even if the candidate is subsequently hired by Proton.

To learn more about our privacy policy, please visit our privacy policy page.

#LI-ONSITE

Role Summary and Impact

• AI Strategy: Utilize WPP Open to conduct media competitor analysis and generate consumer behavior insights.
• AI Creativity: Use generative AI tools to support the creation of social media content drafts, script ideas, and visual concepts.
• Data & Optimization: Assist in organizing campaign performance data and explore how AI tools can help uncover meaningful insights behind the data.
• Department Mission: Participate in daily tasks and projects guided by mentors to gain hands-on experience within a media agency environment.
• Final Insight Project: Deliver a final insight-sharing presentation using WPP Open tools to showcase learning outcomes and project experience.

Skills and Experience

1. Undergraduate juniors/seniors or graduate students from any academic background (majors related to Communications, Business, Computer Science, Information Management, or Digital Media are preferred).
2. Strong English communication skills, including listening, speaking, reading, and writing.
3. Familiarity with generative AI tools and enthusiasm for exploring new technologies.
4. Passion for digital marketing, branding, media, and technology.
5. Strong curiosity, logical thinking skills, and ability to learn quickly.
6. Good communication and presentation skills.

(Portfolio submissions, internship experience, project experience, or competition achievements are highly welcomed.)

Life at WPP Media & Benefits

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising. 

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. 

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  Please note that while our philosophy is the same across WPP, benefits may vary by office/country.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. 

While we appreciate all applications received, only those candidates selected for an interview will be contacted. 

Role Summary and Impact

• AI Strategy: Utilize WPP Open to conduct media competitor analysis and generate consumer behavior insights.
• AI Creativity: Use generative AI tools to support the creation of social media content drafts, script ideas, and visual concepts.
• Data & Optimization: Assist in organizing campaign performance data and explore how AI tools can help uncover meaningful insights behind the data.
• Department Mission: Participate in daily tasks and projects guided by mentors to gain hands-on experience within a media agency environment.
• Final Insight Project: Deliver a final insight-sharing presentation using WPP Open tools to showcase learning outcomes and project experience.

Skills and Experience

1. Undergraduate juniors/seniors or graduate students from any academic background (majors related to Communications, Business, Computer Science, Information Management, or Digital Media are preferred).
2. Strong English communication skills, including listening, speaking, reading, and writing.
3. Familiarity with generative AI tools and enthusiasm for exploring new technologies.
4. Passion for digital marketing, branding, media, and technology.
5. Strong curiosity, logical thinking skills, and ability to learn quickly.
6. Good communication and presentation skills.

(Portfolio submissions, internship experience, project experience, or competition achievements are highly welcomed.)

Life at WPP Media & Benefits

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising. 

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. 

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  Please note that while our philosophy is the same across WPP, benefits may vary by office/country.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. 

While we appreciate all applications received, only those candidates selected for an interview will be contacted. 

About Graphcore 

At Graphcore, we’re building the future of AI compute.We’re a team of semiconductor, software and AI experts, with deep experience in creating the complete AI compute stack - from silicon and software to infrastructure at datacenter scale.As part of the SoftBank Group, backed by significant long-term investment, we are delivering key technology into the fast-growing SoftBank AI ecosystem.To meet the vast and exciting AI opportunity, Graphcore is expanding its teams around the world.We are bringing together the brightest minds to solve the toughest problems, in a place where everyone has the opportunity to make an impact on the company, our products and the future of artificial intelligence.

Job Summary

We are seeking a Product Safety Engineer to support safety design, validation, and certification of high-performance server platforms, including systems operating with high-voltage DC power and advanced liquid-cooling architectures.

This role involves close collaboration with electrical, mechanical, thermal, and manufacturing teams to ensure products meet applicable safety standards and are prepared for global certification.

Required skills: 

• Contribute to safety architecture and compliance for server systems, including HVDC power shelves, PDUs, and liquid-cooling subsystems
• Apply IEC 62368-1 requirements in design reviews, including creepage and clearance, insulation coordination, grounding, and protective measures
• Review schematics, PCB layouts, and mechanical designs to identify potential electrical, thermal, and fire hazards
• Support hazard-based safety engineering (HBSE) assessments, including evaluation of single-fault conditions and abnormal operation scenarios
• Plan and execute safety validation testing, such as dielectric strength (HiPot), insulation resistance, fault condition testing, thermal evaluation, and fire enclosure assessment
• Work with EMC teams to ensure appropriate grounding, shielding, and filtering strategies are considered in safety design
• Support certification activities with external agencies (e.g. CB Scheme, NRTL bodies), including preparation of technical documentation and test reports
• Contribute to safety strategies for HVDC systems (typically 400–1000V DC), including insulation systems, interlocks, and service safety considerations
• Evaluate safety aspects of liquid-cooling systems, including leakage risk, dielectric properties of fluids, condensation, and system monitoring
• Maintain structured, audit-ready documentation to support compliance and manufacturing readiness

Desired:

• Degree in Electrical, Electronic, Mechanical Engineering, or a related discipline
• Experience in product safety, compliance, or a related engineering function
• Working knowledge of IEC 62368-1 or comparable product safety standards
• Understanding of electrical safety principles, including insulation, grounding, creepage/clearance, and fault protection
• Ability to review and interpret engineering designs (schematics, layouts, mechanical drawings) in the context of safety
• Experience supporting product certification or working with external test laboratories
• Familiarity with safety considerations in liquid-cooled or thermally intensive systems
• Awareness of EMC considerations in high-power designs

Benefits

In addition to a competitive salary, Graphcore offers flexible working, a generous annual leave policy, private medical insurance and health cash plan, a dental plan, pension (matched up to 5%), life assurance and income protection. We have a generous parental leave policy and an employee assistance programme (which includes health, mental wellbeing, and bereavement support). We offer a range of healthy food and snacks at our central Bristol office and have our own barista bar! We welcome people of different backgrounds and experiences; we’re committed to building an inclusive work environment that makes Graphcore a great home for everyone. We offer an equal opportunity process and understand that there are visible and invisible differences in all of us. We can provide a flexible approach to interview and encourage you to chat to us if you require any reasonable adjustments.

Sponsorship

Applicants for this position must hold the right to work in the UK. Unfortunately at this time, we are unable to provide visa sponsorship or support for visa applications.

Role Summary and Impact

• AI Strategy: Utilize WPP Open to conduct media competitor analysis and generate consumer behavior insights.
• AI Creativity: Use generative AI tools to support the creation of social media content drafts, script ideas, and visual concepts.
• Data & Optimization: Assist in organizing campaign performance data and explore how AI tools can help uncover meaningful insights behind the data.
• Department Mission: Participate in daily tasks and projects guided by mentors to gain hands-on experience within a media agency environment.
• Final Insight Project: Deliver a final insight-sharing presentation using WPP Open tools to showcase learning outcomes and project experience.

Skills and Experience

1. Undergraduate juniors/seniors or graduate students from any academic background (majors related to Communications, Business, Computer Science, Information Management, or Digital Media are preferred).
2. Strong English communication skills, including listening, speaking, reading, and writing.
3. Familiarity with generative AI tools and enthusiasm for exploring new technologies.
4. Passion for digital marketing, branding, media, and technology.
5. Strong curiosity, logical thinking skills, and ability to learn quickly.
6. Good communication and presentation skills.

(Portfolio submissions, internship experience, project experience, or competition achievements are highly welcomed.)

Life at WPP Media & Benefits

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising. 

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. 

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  Please note that while our philosophy is the same across WPP, benefits may vary by office/country.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. 

While we appreciate all applications received, only those candidates selected for an interview will be contacted. 

Role Summary and Impact

• AI Strategy: Utilize WPP Open to conduct media competitor analysis and generate consumer behavior insights.
• AI Creativity: Use generative AI tools to support the creation of social media content drafts, script ideas, and visual concepts.
• Data & Optimization: Assist in organizing campaign performance data and explore how AI tools can help uncover meaningful insights behind the data.
• Department Mission: Participate in daily tasks and projects guided by mentors to gain hands-on experience within a media agency environment.
• Final Insight Project: Deliver a final insight-sharing presentation using WPP Open tools to showcase learning outcomes and project experience.

Skills and Experience

1. Undergraduate juniors/seniors or graduate students from any academic background (majors related to Communications, Business, Computer Science, Information Management, or Digital Media are preferred).
2. Strong English communication skills, including listening, speaking, reading, and writing.
3. Familiarity with generative AI tools and enthusiasm for exploring new technologies.
4. Passion for digital marketing, branding, media, and technology.
5. Strong curiosity, logical thinking skills, and ability to learn quickly.
6. Good communication and presentation skills.

(Portfolio submissions, internship experience, project experience, or competition achievements are highly welcomed.)

Life at WPP Media & Benefits

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising. 

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. 

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  Please note that while our philosophy is the same across WPP, benefits may vary by office/country.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. 

While we appreciate all applications received, only those candidates selected for an interview will be contacted. 

Role Summary and Impact

• AI Strategy: Utilize WPP Open to conduct media competitor analysis and generate consumer behavior insights.
• AI Creativity: Use generative AI tools to support the creation of social media content drafts, script ideas, and visual concepts.
• Data & Optimization: Assist in organizing campaign performance data and explore how AI tools can help uncover meaningful insights behind the data.
• Department Mission: Participate in daily tasks and projects guided by mentors to gain hands-on experience within a media agency environment.
• Final Insight Project: Deliver a final insight-sharing presentation using WPP Open tools to showcase learning outcomes and project experience.

Skills and Experience

1. Undergraduate juniors/seniors or graduate students from any academic background (majors related to Communications, Business, Computer Science, Information Management, or Digital Media are preferred).
2. Strong English communication skills, including listening, speaking, reading, and writing.
3. Familiarity with generative AI tools and enthusiasm for exploring new technologies.
4. Passion for digital marketing, branding, media, and technology.
5. Strong curiosity, logical thinking skills, and ability to learn quickly.
6. Good communication and presentation skills.

(Portfolio submissions, internship experience, project experience, or competition achievements are highly welcomed.)

Life at WPP Media & Benefits

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising. 

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. 

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  Please note that while our philosophy is the same across WPP, benefits may vary by office/country.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. 

While we appreciate all applications received, only those candidates selected for an interview will be contacted. 

Role Summary and Impact

• AI Strategy: Utilize WPP Open to conduct media competitor analysis and generate consumer behavior insights.
• AI Creativity: Use generative AI tools to support the creation of social media content drafts, script ideas, and visual concepts.
• Data & Optimization: Assist in organizing campaign performance data and explore how AI tools can help uncover meaningful insights behind the data.
• Department Mission: Participate in daily tasks and projects guided by mentors to gain hands-on experience within a media agency environment.
• Final Insight Project: Deliver a final insight-sharing presentation using WPP Open tools to showcase learning outcomes and project experience.

Skills and Experience

1. Undergraduate juniors/seniors or graduate students from any academic background (majors related to Communications, Business, Computer Science, Information Management, or Digital Media are preferred).
2. Strong English communication skills, including listening, speaking, reading, and writing.
3. Familiarity with generative AI tools and enthusiasm for exploring new technologies.
4. Passion for digital marketing, branding, media, and technology.
5. Strong curiosity, logical thinking skills, and ability to learn quickly.
6. Good communication and presentation skills.

(Portfolio submissions, internship experience, project experience, or competition achievements are highly welcomed.)

Life at WPP Media & Benefits

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising. 

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. 

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  Please note that while our philosophy is the same across WPP, benefits may vary by office/country.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. 

While we appreciate all applications received, only those candidates selected for an interview will be contacted. 

【About the role】

We are looking for an experienced EE Consultant to serve as a key technical partner across design, quality, and product teams, helping define DQA standards and drive critical electrical design decisions. In this role, you will work closely with internal teams and ODM/CM partners to ensure robust hardware performance from prototype to mass production.

【 Who you are 】

• 10+ years of R&D experience in Surveillance or IoT Camera design.
• Proficient in power circuitry design with advanced troubleshooting and problem-solving skills.
• Deep knowledge of EMI / EMC / ESD; capable of risk assessment, design review, and debugging.
• Proven experience collaborating with ODMs and Contract Manufacturers.
• Able to commit ~16 hours per week during the project initiation phase (3-6 months).

【 What you'll do 】

• Define and optimize DQA (Design Quality Assurance) criteria and technical standards.
• Lead Electrical Design Reviews and drive technical decision-making in discussions.
• Oversee build stages from P0 through MP:
• Conduct internal validation and audit ODM technical reports.
• Perform troubleshooting and propose actionable hardware solutions.
• Execute RMA analysis to identify root causes and preventive measures.

THE ROLE

EverPure Taiwan is seeking a dynamic and driven Sales Hunter to join our Enterprise team in Taiwan. In this role, you’ll be at the forefront of developing new business, working with our channel resellers and key customer accounts. Collaborate with Sales, Pre-sales, Partner sales, and Field Marketing teams to drive success in the Enterprise private sector.

WHAT YOU'LL DO

As an Account Executive, you will:

• Promote Innovative Solutions: Advocate for our all-flash enterprise storage technology.
• Build Relationships: Foster strong connections with customers, ensuring high satisfaction.
• Lead and Strategize: Direct pursuit teams and develop account plans to secure new customers.
• Manage Sales Pipeline: Drive activities to meet and exceed sales quotas.
• Collaborate with Partners: Work with Channel, GSI, and Ecosystem Partners to position EverPure.
• Execute Account Strategies: Develop and implement strategies to close deals consistently.
• Deliver Results: Surpass quotas, maintain a strong pipeline, and drive referenceable business.
• Communicate Effectively: Present proposals highlighting EverPure’s benefits.

WHAT YOU BRING

To excel in this role, you should have:

• Sales Passion: A strong drive for sales and relationship building.
• Enterprise Experience: Experience with direct/indirect sales on Enterprise accounts.
• Partner Collaboration: Experience working with Channel, GSI, and Ecosystem Partners.
• Prospecting Skills: Advanced skills in engaging new customers required.
• Ambition and Drive: A goal-oriented attitude and desire to drive change.
• Proven Success: A track record of exceeding quotas and maintaining a robust pipeline.
• Adaptability: Ability to thrive in a fast-paced environment.
• Industry Knowledge: Understanding of cloud computing and Data Centre Architecture.
• Communication Skills: Excellent time management and communication abilities.
• Experience: 8+ years of field sales experience.
• Language Skills: Native/Bilingual Mandarin and professional English proficiency.

Join EverPure Taiwan and be part of a team that's redefining data storage. Apply now and unleash your potential!

About the role

As Anduril expands its partnerships in the Indo-Pacific, we are seeking a Taiwan-based Communications & Public Affairs Manager to support strategic engagements and communications efforts in Taiwan.

The role will provide in-country strategic communications and public affairs support to strengthen Anduril’s presence and partnerships in Taiwan. This role will advise on Taiwan’s political, regulatory, and media landscape while supporting message development, stakeholder engagement, and media strategy.

The consultant will work closely with Anduril’s Global Communications, Business Development, and Government Relations teams. The role will report to the Director, Communications Asia Pacific.

Key Responsibilities

• Advise on Taiwan-specific communications strategy and stakeholder positioning.
• Localize and refine messaging, press materials, and executive briefings (Mandarin/English).
• Build and maintain relationships with key Taiwan-based media and policy stakeholders.
• Support proactive and reactive media engagement, including press inquiries and interviews.
• Monitor relevant media coverage and provide strategic insights and sentiment analysis.
• Prepare briefing materials for senior leadership engagements in Taiwan.
• Support communications planning for executive visits, announcements, and industry events.
• Identify and ideate on opportunities for Anduril to advance the dialogue around defense and technology in Taiwanese public discourse.
• Identify reputational risks and provide rapid-response communications guidance as needed.

Qualifications

• Ideally based in Taiwan with strong knowledge of Taiwan’s political, defense, and media landscape.
• 7+ years of experience in public affairs, strategic communications, or government advisory roles.
• Experience in defense, national security, advanced technology, or related sectors.
• Established media and stakeholder network in Taiwan.
• Native or near-native Mandarin fluency and professional English proficiency.
• Ability to operate effectively in sensitive national security contexts.

ABOUT THE TEAM

The Taiwan Team at Anduril is responsible for capturing and expanding business in Taiwan. The team networks across the company and customers to orchestrate operations across business lines and functional areas to deliver technology to Taiwan. The team is comprised of Business Development, Program Management, Operations and Supply Chain professionals responsible for delivering capability at scale in a timely manner.

WHAT YOU’LL DO

• Strategic Leadership & Customer Engagement: Partner with the Taiwan Country Lead to define and execute the country strategy, driving capture efforts, effective customer engagement, and ensuring clarity and focus across a broad portfolio of programs, recruiting, and regional initiatives.
• Operational Excellence & Scaling: Lead the resolution of complex business operations problems to ensure smooth scaling in Taiwan and the broader region. Facilitate cross-functional collaboration, overseeing program planning, budget management, import/export of technology, and overall operational efficiency.
• Enable Business Lines & Cohesive Execution: Unify and enable Anduril's Divisions and Business Lines operating in Taiwan, providing critical onboarding, customer expertise, planning support, and communications. Drive coherent cross-business line execution, converting pilot programs to programs of record, ensuring excellent sustainment, and representing product/engineering needs.
• Localization & Industrial Base Development: Spearhead effective localization efforts in close partnership with Supply Chain, Production, Deployments, and Sustainment teams. Develop local capacity and resilience, contribute to the industrial base, and establish strategic partnerships to shore up Anduril’s long-term success and longevity in-country.
• Infrastructure, Facilities & Security: Establish and scale the necessary physical and operational infrastructure across the region. This includes facilities management (upgrades, new developments, operational performance), and robust security measures (physical, personnel, and information systems) in collaboration with HQ SMEs.
• Logistics & Hardware Oversight: Direct logistics operations, including shipping, inventory management, and last-mile delivery of hardware assets, ensuring seamless support for in-country programs.
• Export Control & Regulatory Compliance: Ensure strict adherence to all export regulations (e.g., EAR, ITAR) and other local and international compliance requirements for hardware and knowledge transfers, working closely with Anduril’s legal and compliance teams.
• Talent & Team Development: Champion local hiring, conduct headcount analyses, and oversee talent development initiatives, including mentoring, performance measurement, and career progression, fostering a strong Anduril culture in the region.
• Brand & External Representation: Act as a key representative for Anduril to customers, partners, and the public, embodying our ethos and effectively communicating our innovative approach to next-generation defense technology. Work with Communications and USG agencies to develop Anduril's brand in-country.

REQUIRED QUALIFICATIONS

• You have 8+ years of varied experience in an operating role at a high-growth technology company, starting a venture, or in finance or consulting
• You have excellent written and communication skills, and have the ability to communicate in both English and Mandarin
• You love solving complex, ambiguous, cross-functional problems in a people-centric way
• You’re both high ownership and low ego, approaching everything with strong outcome orientation and high humility
• You’re highly detail oriented and data-driven
• You’re discerning and an incredibly fast learner
• Ability to obtain and hold a Taiwanese government security clearance

PREFERRED QUALIFICATIONS

• Previous military or government experience, or experience working with government and/or defense customers
• Previous experience working in the tech industry
• Experience managing technical projects
• Technical acumen and deep familiarity with AI and autonomous systems

The Role

The Senior Solutions Engineer at Rhombus Power is an experienced technical leader responsible for driving the architecture and deployment of our most complex AI-powered solutions. You will leverage significant previous solutions engineering experience to solve global business and national security challenges. This role requires a seasoned software generalist capable of operating independently to deliver production-grade code across the full stack (DevOps, frontend, and backend) while serving as a trusted technical advisor to senior customer stakeholders. You will bring effective, real-world solutions to life for our biggest clients.

Responsibilities

• Lead the technical architecture, design, and implementation phases of large-scale AI solution deployments with strategic national security partners.
• Act as the subject matter expert on all Rhombus Power products and technologies, providing deep technical consultation to influence partner strategy and optimize solution effectiveness.
• Be a highly autonomous software generalist, quickly developing, iterating, and deploying high-quality, full-stack code (DevOps, backend systems, and sophisticated frontend UIs) to meet evolving mission needs.
• Mentor and provide technical guidance to junior Solutions Engineers, fostering best practices for coding, integration, and customer engagement.
• Work closely with Rhombus Power Product Managers and Engineering teams to synthesize complex customer requirements and directly influence the development of new products and platform features.
• Lead complex troubleshooting efforts and technical deep dives to ensure system reliability and performance in mission-critical environments.
• Travel to customer sites for deployment leadership, high-level technical consultation, and operational oversight.
•  

Qualifications

• A minimum of 7 years of total professional work experience in software engineering, technical consulting, or a related field.
• Significant previous experience (3+ years preferred) in a Solutions Engineering, Forward Deployed Engineering, or similar customer-embedded role, focusing on complex enterprise software.
• Expert-level command as a software generalist, capable of architecting and implementing solutions across the technology stack (DevOps, backend, and frontend).
• Deep proficiency in modern programming languages, cloud technologies (e.g., AWS, Azure, GCP), data pipelines, and security best practices.
• Experience with Linux/Unix systems and system administration
• Proven ability to lead technical discussions, manage complex stakeholder relationships, and drive major projects to successful completion in fast-paced environments.
• Exceptional problem-solving skills and the capacity to translate high-level mission objectives into concrete, technical solutions.
• Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent experience.

The Role

As a Solutions Engineer at Rhombus Power, you are a hands-on software generalist embedded directly with our national security partners. Much like the pioneering Forward Deployed roles in our industry, you will be the technical expert at the intersection of world-changing problems and impactful AI technology. You will rapidly understand our customers' toughest operational challenges and architect, build, and deploy custom solutions that leverage the Rhombus Power platform. This role is a mix of development and customer support, requiring you to be comfortable writing code (DevOps, frontend, and backend) while acting as the primary technical consultant.

Responsibilities

• Work side-by-side with intelligence partners to deeply understand their missions, data workflows, and requirements for predictive insights.
• Design, develop, and deploy tailored software solutions and applications utilizing the Rhombus Power AI platform.
• Be a true software generalist, writing, testing, and maintaining production-grade code across the full stack—including cloud/DevOps configuration, backend data services, and interactive frontend user interfaces.
• Provide technical consultation to partners, guiding them on the best use of our products to achieve their strategic business and mission goals.
• Serve as the technical liaison, ensuring seamless communication between customer teams and Rhombus Power's core product engineering teams to influence product direction.
• Troubleshoot complex issues in live operational environments, providing expert technical support and guidance to maintain mission continuity.
• Travel to customer sites for deployment, integration, and operational support.

Qualifications

• 2–3 years of professional experience in a relevant technical role (e.g., Software Engineering, Technical Consulting, or Data Engineering).
• Demonstrated experience as a software generalist, capable of contributing across the technology stack (DevOps, frontend, and backend).
• Proven experience in a customer-facing capacity, including requirement gathering, solution presentations, or technical support.
• Proficiency in at least one modern programming language (e.g., Python, JavaScript, Go).
• Experience with Linux/Unix systems and system administration a plus
• Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.

Tenstorrent is seeking an Advanced Packaging Process Engineer with experience in 2.5D and 3D chiplet packaging to join Tenstorrent’s Packaging team. You will drive advanced package technology and reliability in close partnership with foundries and OSATs, helping push performance and manufacturability for next‑generation AI/ML products.

This role is hybrid, based out of Santa Clara, CA or Taipei City, TW.

We welcome candidates at various experience levels for this role. During the interview process, candidates will be assessed for the appropriate level, and offers will align with that level, which may differ from the one in this posting.

Who you are 

• Advanced packaging engineer with hands-on 2.5D/3D experience (CoWoS-R/L, FOCoS, EMIB, FCBGA, organic substrates, silicon interposers, embedded Si/eCB, micro-bumps, BGAs).
• Strong in reliability and failure analysis for advanced packaging, including qualification, root cause analysis, and corrective actions.
• Deep understanding of process flows and materials (polyimide, ABF, core, underfill, mold compound) and their interactions (warpage, stress, delamination, mechanical risk).
• Proven track record working with foundries/OSATs on NPI, design rules, excursions, yield/cost optimization, and production ramp, with clear communication and cross-functional collaboration.

What we need 

• Own advanced package technology implementation for 2.5D/3D chiplet products, including technology choices, process integration, and manufacturability.
• Act as primary technical interface to foundries/OSATs: align capabilities and design rules, manage excursions, drive yield, define/track test vehicles, and coordinate FA.
• Partner with design, reliability, and architecture teams to evaluate tradeoffs (bump pitch, stack-ups, embedded Si, etc.) and lead test vehicle planning to meet program needs.
• MS/PhD in a relevant field (Materials, Mechanical, Electrical, Physics, or related) and 5+ years in advanced packaging for high-performance semiconductors from NPI through production (2.5D/3D flows such as CoWoS, FOCoS, EMIB, FCBGA or equivalent).

What you will learn 

• Deeper exposure to leading-edge 2.5D/3D packaging for high-performance AI/ML and chiplet-based architectures.
• How to balance performance-driven architecture with mechanical and reliability constraints to make robust package technology decisions.
• Ways to use AI- and automation-driven methods to accelerate risk assessment, qualification planning, and technical documentation.
• Best practices for building strategic OSAT and foundry partnerships that enable new capabilities while scaling reliable high-volume production.

Compensation for all engineers at Tenstorrent ranges from $100k - $500k including base and variable compensation targets. Experience, skills, education, background and location all impact the actual offer made.

Tenstorrent offers a highly competitive compensation package and benefits, and we are an equal opportunity employer.

Tenstorrent is building next-generation RISC-V CPUs optimized for AI, high-performance computing, and emerging autonomous AI systems. As the RISC-V AI / HPC & Agentic Software Engineering Lead, you will operate at the hardware–software boundary, enabling AI, HPC, and agentic AI software stacks on Tenstorrent’s RISC-V processors. This role is responsible for integrating and optimizing Tenstorrent’s LLK (Low-Level Kernel) infrastructure for CPU execution, while leading the bring-up of a RISC-V-native agentic AI software stack — including runtime orchestration, distributed execution frameworks, memory systems, and developer tools required for goal-driven AI systems. You will work closely with CPU architects, microarchitecture teams, compiler engineers, and AI kernel developers to ensure tight alignment between software capabilities and RISC-V architectural features.

This role is remote, based out of Taiwan.

We welcome candidates at various experience levels for this role. During the interview process, candidates will be assessed for the appropriate level, and offers will align with that level, which may differ from the one in this posting.

Who You Are

• A systems-oriented software engineer with deep experience in HPC and AI software stacks.
• Experienced with distributed AI systems, orchestration frameworks, or agentic AI architectures.
• Comfortable working close to hardware and instruction-level programming.
• Skilled at translating performance targets into architectural and software requirements.
• Experienced in runtime systems, profiling, and low-level optimization.
• Motivated by hardware–software co-design and scaling next-generation AI infrastructure.

What We Need

• Strong background in HPC and AI software development.
• Solid understanding of RISC-V architecture (ISA, extensions, micro-architectural implications).
• Proficiency in C/C++ and systems programming.
• Experience optimizing performance-critical code paths.
• Experience with agentic AI frameworks, distributed execution systems, or orchestration platforms.
• Familiarity with compiler toolchains (LLVM, GCC).
• Experience with vectorization, custom ISA extensions, or accelerator integration.

What You Will Learn

• How AI and agentic workloads map to RISC-V microarchitecture.
• Custom ISA extension design for AI acceleration.
• End-to-end HPC/AI/agentic stack integration.
• Runtime orchestration for distributed AI systems.
• Hardware–software co-design for scalable AI-native CPU platforms.

Tenstorrent offers a highly competitive compensation package and benefits, and we are an equal opportunity employer.

Sustaining Test Engineer providing on-site support at our OSAT partners in Taiwan. This engineer will be the primary technical interface for production test operations, driving yield improvements, resolving manufacturing issues, and ensuring successful deployment of test solutions across all test insertions.

This role is hybrid, based in Taiwan with regular presence at OSAT facilities.

We welcome candidates at various experience levels for this role. During the interview process, candidates will be assessed for the appropriate level, and offers will align with that level, which may differ from the one in this posting.

Who you are

• You hold a BS/MS in EE/ECE/CE and have 5+ years of experience in semiconductor test engineering.
• You have hands-on ATE experience with Teradyne and/or Advantest platforms, ideally across wafer probe, package test, and system-level test.
• You are a strong debugger across hardware, software, and DUT interfaces, comfortable working independently in a fast-paced production environment.
• You communicate clearly with both HQ and OSAT teams, and are fluent in Mandarin with strong English proficiency.
• Experience with advanced packaging and/or automotive quality (AEC-Q100/Q104) is a strong plus.

What we need

• An on-site engineering owner at OSAT to support yield issues, production debug, and NPI-to-volume ramp for multiple products.
• A test expert to validate, deploy, and maintain test programs for wafer sort, package test, and SLT, and to coordinate hardware maintenance, calibration, and equipment qualification with OSAT.
• Someone who can analyze large volumes of test data, perform yield and statistical analysis, and drive data-based decisions on test coverage, yield, and cost.
• A quality-focused engineer familiar with ISO 9001, IATF 16949, AEC-Q100/Q104, and 8D/CAPA, able to lead RMA and customer return investigations to closure.
• A proactive problem-solver who can manage business continuity (equipment failures, material shortages, capacity constraints) and drive quality containment for test escapes and new failure mechanisms.

What you will learn

• How to scale complex products in high-volume OSAT environments, owning the full loop from test program bring-up to mature production.
• Advanced techniques in test coverage optimization, yield improvement, and cost reduction across wafer, package, and system-level test insertions.
• Practical application of automotive and advanced packaging quality flows, including reliability testing and JEDEC qualification in a production context.
• How to operate as a bridge between HQ product/test engineering and OSAT operations, influencing decisions on design-for-test, test strategy, and quality.
• Best practices in building institutional knowledge: documenting failure modes, debug methodologies, and structured improvement plans that shape future product generations.

Tenstorrent offers a highly competitive compensation package and benefits, and we are an equal opportunity employer.

About EssenceMediacom: A Leading WPP Media Brand

EssenceMediacom, part of WPP, is a new breed of media agency. Grounded in analytics & insights and powered by data & technology, we believe in the power of media and creative to drive breakthroughs for the world’s best brands. We help clients understand the modern marketing paradox and discover the breakthroughs brands need to win with their consumers. We are designed for the new communications economy — built on data & technology, built for people & algorithms, built around diverse schools of thought, built to test & learn at scale, and, crucially, built to evolve.

Role Summary and Impact

• Analyze the quarterly, semi-annually & yearly reviews
• Analyze campaigns and recommend tactical changes to maximize campaign performance
• Work closely with the account leader and help devise strategic plans for s/category
• Supervise present plans both internally and externally
• Respond to client day-to-day requests
• Responsible for developing a working knowledge of brand and category relevant to the client’s business

Skills and Experience

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• High levels of energy and a desire to deliver great work
• A willingness to learn and desire to challenge yourself
• Best in class attention to detail and accuracy
• A collaborative approach
• A team player attitude
• A willingness to go above and beyond
• Passion for the media industry and specifically the importance of investment in the process

Life at WPP Media & Benefits

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising. 

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. 

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  Please note that while our philosophy is the same across WPP, benefits may vary by office/country.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. 

While we appreciate all applications received, only those candidates selected for an interview will be contacted. 

The Position

We are looking for an Associate Support Engineer to join our OPSWAT Level 1 technical support team and assist customers in troubleshooting and resolving technical issues efficiently. This role involves managing support tickets, providing real-time assistance, and contributing to knowledge base documentation to improve customer experience. 

If you have a passion for technology, problem-solving, and customer interaction, this is a great opportunity to grow your career in a dynamic and collaborative environment. 

The position will be based in Taipei, Taiwan.

Key Responsibilities 

• Customer Issue Management 

  • Monitor and manage the queue of open support tickets, ensuring timely resolution. 

  • Track customer status, support level, and previous interactions to provide effective assistance. 

  • Investigate and diagnose reported technical issues by gathering relevant information and attempting to replicate the problem. 

  • Leverage internal knowledge management systems (FAQs, troubleshooting guides, previous tickets, product documentation, internal wikis) to identify solutions before escalating cases.  

  • Escalate complex or unresolved issues to senior engineers or product teams, ensuring detailed documentation of troubleshooting steps taken.

  • Maintain clear and professional communication with customers throughout the support process via email, chat, and phone. 

  • Track customer satisfaction and proactively follow up on outstanding cases to ensure resolution. 

• Technical Assistance & Troubleshooting 

  • Assist customers with installation, configuration, and integration of company products. 

  • Guide customers through technical solutions and best practices. 

  • Work closely with internal teams (Product Development, Engineering, QA) to address technical challenges. 

• Documentation & Reporting 

  • Maintain detailed records of customer interactions and resolutions in the ticketing system. 

  • Create and update knowledge base articles, FAQs, and troubleshooting guides. 

  • Ensure accurate categorization and tagging of tickets for efficient tracking and reporting. 

• Continuous Learning & Improvement 

  • Stay up to date with product updates, new features, and industry trends. 

  • Participate in internal training sessions and gain certifications in relevant technologies. 

  • Collaborate with the team to identify areas for process improvement in technical support operations. 

What We Need from You 

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). 

• 1-2 years of experience in technical support, helpdesk, or IT service role. 

• Familiarity with ticketing systems (e.g., Jira, Service Cloud, Zendesk, ServiceNow). 

• Strong problem-solving abilities and attention to detail. 

• Excellent English and Mandarin communication skills (written and verbal). 

• Hands-on experience with Windows and Linux environments.  

• Familiarity with networking concepts (TCP/IP, DNS, firewalls, etc.). 

• Ability to learn quickly and work collaboratively in a team environment. 

Nice to Have (Preferred Qualifications) 

• Basic understanding of cloud computing (AWS, Azure, Google Cloud). 

• Knowledge of cybersecurity concepts and security products. 

• Basic understanding of Docker, Kubernetes, or containerized environments. 

• Scripting or automation skills (Python, Bash, or PowerShell). 

What We Offer 

• Competitive salary and benefits package. 

• Opportunities for career growth and skill development. 

• Exposure to cutting-edge technologies and industry-leading products. 

• Collaborative and dynamic work environment. 

About EssenceMediacom : A Leading WPP Media Brand

EssenceMediacom, part of WPP, is a new breed of media agency. Grounded in analytics & insights and powered by data & technology, we believe in the power of media and creative to drive breakthroughs for the world’s best brands. We help clients understand the modern marketing paradox and discover the breakthroughs brands need to win with their consumers. We are designed for the new communications economy — built on data & technology, built for people & algorithms, built around diverse schools of thought, built to test & learn at scale, and, crucially, built to evolve.

Role Summary and Impact

• Develop and follow best practices and procedures/process for media planning & operations
• Set viable objectives and KPIs, and recommend/develop measurement methodology against all briefs
• Ensure projects/campaigns are tracked and measured based on agreed KPIs and media efficiencies
• Provide guidance to the team on planning, operations, and optimization of digital campaigns.
• Collaborate closely with internal stakeholders to ensure the campaign's smooth implementation
• To update the team and clients on new trends and changes in the media landscape (e.g. new media vendors, new ad formats, etc.)

Skills and Experience

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Around 5-7 years of experience in media agency
• With leadership track record, guiding a small team
• Experience working with multiple stakeholders, e.g. suppliers, advertising/marketing agencies, media owners and internal specialist resources
• Competent in media planning and buying across all platforms with a good understanding and working knowledge of digital media.
• Shows a depth of understanding of the industry, business, brands and consumers in client conversations.
• Possess strong thought leadership and ability to tell a compelling digital story.
• A track record of success in integrating a digital product offering into a wider communications planning offering (offline and online).
• Applied knowledge of 3rd party ad-serving, website and tracking and associated technologies a must, especially programmatic.
• Positive team spirit with the willingness to go the extra mile and passion for thinking outside the box.

Life at WPP Media & Benefits

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising. 

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. 

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  Please note that while our philosophy is the same across WPP, benefits may vary by office/country.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. 

While we appreciate all applications received, only those candidates selected for an interview will be contacted. 

Job Description

• 協助財務部門處裡財會業務(e.g傳票整理 / 發票整理&抽核 / 應收付帳款沖銷等 / 付款發票金額核對)
• 處理其他主管交辦事項
• 一週需可排班至少20小時
• 會計/商科等相關科系背景尤佳, 需要細心、負責、主動學習
• 可長期配合八個月以上尤佳
• 歡迎一般求職者，日/夜間在學生

Qualification

• 熟悉Excel (Windows Office)
• 中、英文閱讀能力佳
• 有耐心，可接受大量文字閱讀
• 上班時段可彈性協調

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Position: CS Learning & Development Specialist

Position Overview
We are looking for a CS Learning & Development Specialist. This role will be responsible for 
developing training programs, monitoring service quality, and optimizing the knowledge base to ensure customer service teams are equipped with the necessary skills and resources. The ideal candidate is proactive, detail-oriented, and committed to driving continuous improvement in customer service excellence.

Key Responsibilities

- Training & Development 
Design and deliver comprehensive training programs for new hires and existing agents, including onboarding, refresher trainings, and skill enhancement workshops. 
Develop and maintain training materials such as manuals, e-learning modules, and interactive learning content to ensure relevance and effectiveness. 
Work with stakeholders to identify training needs, customize learning solutions, and assess training effectiveness through feedback and performance analysis. 

 
- Knowledge Management 
Manage and update the Knowledge Management (KM) system to ensure accuracy, relevance, and alignment with process updates, policy changes, and product launches. 
Enhance structure, searchability, and usability of the knowledge base to boost agent productivity and reduce resolution time. 
Gather insights from agents and stakeholders to refine content and implement enhancements based on user needs. 

 
- Quality Assurance 
Implement quality monitoring processes, conduct audits across multiple customer interaction channels (call, email, chat), and ensure adherence to service standards. 
Analyze QA data to identify service quality, CSAT and areas for improvement, providing targeted feedback and coaching to OSP. 
Organize calibration sessions with QA teams and OSP to maintain consistent evaluation standards, working closely with operations to develop performance improvement strategies. 

Qualifications & Requirements
- Experience: 
At least 3 years of experience in Training, Quality Assurance, or Knowledge Management.
Experience in an E-commerce or BPO customer service environment.
Familiarity with ticketing systems (e.g. Zendesk).

- Skills:
Ability to manage multiple projects in a fast-paced environment.
Excellent communication and collaboration skills.
Strong problem-solving abilities and critical thinking.
Ability to analyze performance data and develop actionable insights.

- Education: 
Bachelor's degree in business, education, communications, or languages field.

- Work Schedule:
This role follows a 365-day rotational schedule, with standard working hours of 9:00 AM to 6:00 PM, including weekends and public holidays on a rotational basis, subject to adjustment based on operational workflow.

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Position: CS Learning & Development Specialist

Position Overview
We are looking for a CS Learning & Development Specialist. This role will be responsible for 
developing training programs, monitoring service quality, and optimizing the knowledge base to ensure customer service teams are equipped with the necessary skills and resources. The ideal candidate is proactive, detail-oriented, and committed to driving continuous improvement in customer service excellence.

Key Responsibilities

- Training & Development 
Design and deliver comprehensive training programs for new hires and existing agents, including onboarding, refresher trainings, and skill enhancement workshops. 
Develop and maintain training materials such as manuals, e-learning modules, and interactive learning content to ensure relevance and effectiveness. 
Work with stakeholders to identify training needs, customize learning solutions, and assess training effectiveness through feedback and performance analysis. 

 
- Knowledge Management 
Manage and update the Knowledge Management (KM) system to ensure accuracy, relevance, and alignment with process updates, policy changes, and product launches. 
Enhance structure, searchability, and usability of the knowledge base to boost agent productivity and reduce resolution time. 
Gather insights from agents and stakeholders to refine content and implement enhancements based on user needs. 

 
- Quality Assurance 
Implement quality monitoring processes, conduct audits across multiple customer interaction channels (call, email, chat), and ensure adherence to service standards. 
Analyze QA data to identify service quality, CSAT and areas for improvement, providing targeted feedback and coaching to OSP. 
Organize calibration sessions with QA teams and OSP to maintain consistent evaluation standards, working closely with operations to develop performance improvement strategies. 

Qualifications & Requirements
- Experience: 
At least 3 years of experience in Training, Quality Assurance, or Knowledge Management.
Experience in an E-commerce or BPO customer service environment.
Familiarity with ticketing systems (e.g. Zendesk).

- Skills:
Ability to manage multiple projects in a fast-paced environment.
Excellent communication and collaboration skills.
Strong problem-solving abilities and critical thinking.
Ability to analyze performance data and develop actionable insights.

- Education: 
Bachelor's degree in business, education, communications, or languages field.

- Work Schedule:
This role follows a 365-day rotational schedule, with standard working hours of 9:00 AM to 6:00 PM, including weekends and public holidays on a rotational basis, subject to adjustment based on operational workflow.