We are looking for a Sales Specialist to join the Bolt Food team in Bulgaria, Sofia. You will be responsible for bringing the most important restaurant partners in the city and transitioning them to an Account Manager while securing the perfect onboarding experience.

It’s an exciting once-in-a-lifetime opportunity as you would work with very smart people around the world in order to establish the next generation of a truly global food delivery platform.

With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.

Our ultimate goal is to make cities for people, not cars. And we need your help on this mission!

The Sales Specialist is a pivotal role within our sales department, instrumental in acquiring large volume of restaurants & stores for the Bolt Food platform. The role focuses on outbound outreach to small and medium-sized businesses (SMBs) that are a good fit for the platform. The day-to-day activities involve lead qualification, outbound sales calls, face-to-face meetings, and occasional travel to other cities in Bulgaria. You’ll drive our sales growth, reach out to potential partners, pitch, negotiate, and close deals.

• Responsible for the whole sales funnel, including leads processing, prospecting, cold calling, planning meetings and closing.
• Achieve growth and hit sales targets.
• Record all daily activities performed in the CRM to generate history.
• Be the first contact of new partners, supporting them in the onboarding experience and all operational and administrative issues that it entails.
• Collaborate with the Operations team to smoothly activate all restaurants.
• Collaborate with the Account management team to help restaurants to grow on our platform.
• Solve daily commercial or operational issues.

• Minimum 1+ years of experience in sales or business development.
• Fluency in Bulgarian & English language, both in verbal and written forms is essential.
• You are motivated and energetic.
• You are an analytical thinker who loves to solve problems.
• Be an owner and proactively find solutions to problems.
• Be passionate about new technologies and food tech.
• You are organised. You deliver stuff on time & handle stress well.
• You are social. You can easily network with people of all backgrounds.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location and role.

At Yotpo, we are committed to creating secure, reliable, and innovative solutions for our customers. The Security Team is a core part of every aspect of Yotpo’s business - from customers to backend systems and everything in between. As a Senior Cloud Security Engineer, you will play an integral role in designing, maturing, and automating our cloud security controls. You will also contribute to other security domains and initiatives such as Incident Response, Security Monitoring and Risk Management. You will work in close partnership with our DevOps, R&D and Product teams to help strengthen our security posture and our platform.

Why Join Us:

• Engineers will immerse themselves in a complex, large-scale environment that offers the chance to work with diverse technologies. This unique setting is an exceptional opportunity for growth that not every company can provide.
• Be at the forefront of cybersecurity, tackling complex and emerging challenges.
• Freedom to innovate and implement impactful solutions that directly enhance Yotpo’s overall security posture.
• Engage with a wide range of projects to develop deep knowledge across multiple security domains.

Key Responsibilities:

• Serve as Cloud Security Subject Matter Expert (SME), actively supporting R&D and product teams in developing secure solutions.
• Design secure cloud architectures and implement practical, automated, and scalable controls across services in partnership with DevOps, R&D, and Product teams.
• Continuously assess cloud security posture, identifying gaps and opportunities to reduce risk and adopt best practices.
• Implement, mature, and automate end-to-end cloud security controls across AWS, Kubernetes, CI/CD pipelines, and self-managed systems.
• Lead and improve vulnerability management workflows; communicate vulnerabilities and mitigation strategies to stakeholders, balancing business agility and security.
• Own the full lifecycle of security initiatives from proof of concept (POC) and design to deployment and operation while promoting a security-first mindset.
• Maintain and develop the team knowledge base.
• Stay curious and enjoy working with modern security tools and technologies.

Requirements

• 5+ years of hands-on experience as Cloud Security Engineer, DevSecOps, or similar roles within an AWS environment.
• Expertise in managing cloud security controls (IAM, Security Groups/ACLs, WAF, IDS/IPS, load balancing, proxies, VMs, serverless).
• Experience securing Kubernetes and containerized workloads.
• Proficiency with Python/Bash scripting and automation.
• Experience with Infrastructure-as-Code (IaC), preferably Terraform, and CI/CD tooling (e.g., GitHub Actions).
• Strong communication skills to influence and guide teams as a cloud security SME.
• Excellent problem-solving skills for high-complexity environments.
• Excellent written and verbal English.

Preferred Qualifications (Nice to Have):

• AWS certifications (AWS Certified Solutions Architect, AWS Certified DevOps Engineer, AWS Certified Security - Specialty).
• Experience with CSPM, CNAPP, CWPP, and EDR solutions.
• Familiarity with security standards and frameworks (ISO, TSC, NIST) and their application to cloud environments.

Team Culture:

The Security Team at Yotpo thrives on risk-based thinking, vigilance, proactiveness, collaboration, and continuous learning. Every member plays a critical role in protecting our company and our customers. By fostering an atmosphere of trust and mutual respect, we empower each other to embrace challenges, share expertise, and innovate solutions.

What we offer:

• Track to success – work in a dynamic organization with ambient and laid-back office atmosphere
• Individualized career development, rewards, and recognition.
• Work-life balance – 25 days paid vacation with add-ons for loyalty, regular team buildings and celebrations in and outside the country
• Additional health insurance package
• Internal mobility program and refer-a-friend program
• Managing a fixed monthly budget for social benefits thru Re:Benefit – a flexible online benefits solution
• Food vouchers
• E-learning portals and knowledge sharing sessions.
• Company backed Hackathons, Tech conferences, workshops events, etc
• Stocked kitchen and bar.
• Equity in options.
• Flexible hybrid capacity

If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.

Help us be the best version of Yotpo by building something great together!

About the Role

We have an opening for a experienced and driven Talent Acquisition Partner to take responsibility for hiring across the business, including our GTM, R&D and other functions. Payhawk is focused on attracting the top talent in the market to join our world-class teams across Europe, your role is to ensure we have our pick of the very best. You will partner close with our managers and senior leaders to ensure a consistent flow of exceptional talent for current and projected business needs. You will drive the end to end process , ensuring that at all touch points we are maintaining our laser focus on high talent density.

Payhawk is a business built on people who believe they can make things better for our customers. Everyone has the autonomy to try their ideas and put their experience to good use. 

Job Responsibilities

• Partner with Managers and Senior Leaders to define, manage and execute end to end recruitment process
• Work closely with Hiring Managers to scope roles and develop sourcing strategies and tactics to identify the top percentile talent
• Support our team by driving a robust and repeatable process for evergreen hires, whilst designing effective, tailored and intelligent recruitment processes for specific hiring requirements
• Develop a strong instinct and understanding for where we find the top talent via advertising, direct sourcing and embedding yourself in the relevant communities
• Build strong relationships with teams at the global level, creating a positive and engaging workplace. Share trends and insights with the central People teams, influencing global and functional strategy plans 

Job Requirements

• Proven track record of end-to-end talent acquisition from market and talent mapping through to offer management
• Previous experience of collaborating with high performing teams is essential
• Experience of hiring into a high growth, disruptive business where quality is never compromised is essential
• Background of working with internal and external stakeholders up to Director level to support and shape hiring projects and initiatives
• Data driven with the ability to distill complex talent and hiring data upwards in a concise and easy to action manner
• A strong commitment and solution-oriented approach to solving complex hiring challenges in highly competitive regional markets
• Active listening skills and a natural ability to incorporate gathered insights and information into actionable plans and reports
• Highly proactive nature, with a drive to gather consistent context of the bigger picture and position the value  talent acquisition can add to support business objectives
• Technically strong and familiar with most areas of our tech stack including: Greenhouse (Other ATS considered) , LinkedIn Recruiter / Insights and various integrations

Company Benefits

Please note that unfortunately we cannot provide visa sponsorship, and to be considered for this role, candidates must be able to provide proof of their eligibility to work in Bulgaria.

About the Role

We have an opening for a experienced and driven Talent Acquisition Partner to take responsibility for hiring across the business, including our GTM, R&D and other functions. Payhawk is focused on attracting the top talent in the market to join our world-class teams across Europe, your role is to ensure we have our pick of the very best. You will partner close with our managers and senior leaders to ensure a consistent flow of exceptional talent for current and projected business needs. You will drive the end to end process , ensuring that at all touch points we are maintaining our laser focus on high talent density.

Payhawk is a business built on people who believe they can make things better for our customers. Everyone has the autonomy to try their ideas and put their experience to good use. 

Job Responsibilities

• Partner with Managers and Senior Leaders to define, manage and execute end to end recruitment process
• Work closely with Hiring Managers to scope roles and develop sourcing strategies and tactics to identify the top percentile talent
• Support our team by driving a robust and repeatable process for evergreen hires, whilst designing effective, tailored and intelligent recruitment processes for specific hiring requirements
• Develop a strong instinct and understanding for where we find the top talent via advertising, direct sourcing and embedding yourself in the relevant communities
• Build strong relationships with teams at the global level, creating a positive and engaging workplace. Share trends and insights with the central People teams, influencing global and functional strategy plans 

Job Requirements

• Proven track record of end-to-end talent acquisition from market and talent mapping through to offer management
• Previous experience of collaborating with high performing teams is essential
• Experience of hiring into a high growth, disruptive business where quality is never compromised is essential
• Background of working with internal and external stakeholders up to Director level to support and shape hiring projects and initiatives
• Data driven with the ability to distill complex talent and hiring data upwards in a concise and easy to action manner
• A strong commitment and solution-oriented approach to solving complex hiring challenges in highly competitive regional markets
• Active listening skills and a natural ability to incorporate gathered insights and information into actionable plans and reports
• Highly proactive nature, with a drive to gather consistent context of the bigger picture and position the value  talent acquisition can add to support business objectives
• Technically strong and familiar with most areas of our tech stack including: Greenhouse (Other ATS considered) , LinkedIn Recruiter / Insights and various integrations

Company Benefits

Please note that unfortunately we cannot provide visa sponsorship, and to be considered for this role, candidates must be able to provide proof of their eligibility to work in Bulgaria.

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

In this role, you will:

• Be the senior technical focal point of customer issues raised within the EMEA region.
• Troubleshoot and resolve complex technical issues raised by global customers, maintaining high customer satisfaction.
• Take ownership of escalated issues and work to resolve advanced technical problems.
• Become a Subject Matter Expert for assigned technical areas or platform features, working closely with product developers to build knowledge in support troubleshooting tools and methods.
• Act as the primary support liaison between customers, Product Management, Engineering/R&D, and various business units.
• Serve as the "voice of the customer," providing valuable insights and feedback to development and service teams regarding recurring issues.
• Mentor and educate team members, empowering them to handle technical escalations effectively and reducing the overall number of technical escalations.
• Determine pain points, analyze recurring issues, and contribute to the development of processes and requirements for better customer support tools and solutions.
• Lead or participate in the Support organization’s internal projects.

Skills and Abilities

• Excellent service-oriented verbal and written English communication skills.
• Customer-facing skills with the ability to lead complex and sensitive situations, including managing technical bridges.
• Proven expertise in analyzing, troubleshooting, and providing solutions for deep and complex technical issues.
• Broad foundational knowledge across web technologies and protocols, including familiarity with the core concepts of networking, APIs, and SDKs.
• Good understanding of HTML/CSS and JavaScript.
• Good understanding of data retrieval using SQL.
• Experience utilizing troubleshooting and monitoring tools such as Fiddler, Wireshark, Chrome DevTools, or logging systems like Kibana and Splunk.
• Proactive self-learner with a natural curiosity to solve problems and the ability to extend technical capabilities to new domains.
• Resilience to work in a fast-paced, stressful environment and meet tight timelines.
• Willingness to be on-call for high-severity issues and work flexible hours, including holidays, weekends, and shift work as needed for crisis management.

Education and Experience

• Minimum of 4 years of experience working as a Senior Support Engineer, Tier 3/4 Support Engineer, or an equivalent customer-facing position.
• Extensive experience supporting enterprise-level customers, preferably with Fortune 500 organizations.
• Hands-on application support experience (not IT/helpdesk support) within a SaaS or web company.
• Experience working with SaaS/Cloud Infrastructure.
• An academic or Bachelor's degree in Computer Science, Information Systems, Information Technology, Engineering, Mathematics, or a related field is preferred.

Benefits: 

• Health: medical and mental care
• Multisport card
• Food vouchers
• Time away: vacation, national/religious holidays and five personal days.
• Family: parental leave
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Additional: exclusive perks and discounts
• #LI-Remote

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.  This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.

LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com

Yotpo is a leading eCommerce retention marketing platform that helps brands create smarter, higher-converting customer experiences. Our Product team plays a central role in shaping the future of our platform, building scalable and innovative solutions that power thousands of global brands.

As a Platform Product Lead, you will own the strategy and evolution of core platform capabilities that support multiple Yotpo products. You’ll work at the intersection of scale, performance, and innovation, collaborating closely with cross-functional teams to deliver impactful solutions that drive business growth and customer value.

Why Join Us:

• Play a key role in shaping the foundation of Yotpo’s platform and influencing multiple products used by thousands of global brands
• Work on strategic, cross-product initiatives with high visibility and impact across the organization
• Grow your leadership and technical expertise while partnering with senior stakeholders across Product and Engineering

Key Responsibilities:

• Own the strategy and roadmap for Yotpo’s platform capabilities, ensuring scalability, reliability, and alignment with business goals
• Lead the end-to-end product lifecycle, from discovery and ideation through development, launch, and continuous improvement
• Collaborate closely with Engineering, Data, and Product teams to define and deliver platform solutions that support multiple product lines
• Translate complex technical and business requirements into clear product specifications and priorities
• Drive cross-functional initiatives by working with stakeholders across Product, R&D, Customer Success, and Sales

Required Skills:

• Strong leadership and mentorship skills
• 3+ years of experience as a Product Manager in a product-first company
• At least 1 year of experience leading Product Managers or in a similar leadership role
• Proven experience delivering both UX-intensive products and technically complex integrations
• Experience working on large-scale products serving thousands of customers in collaboration with multiple product groups
• Excellent written and verbal communication skills in English
• Technical experience in Engineering, SRE or Tech Support - a huge advantage

At Yotpo, we believe in hiring people who are passionate about their craft. If you’re excited about this role and ready to dive into meaningful work, we’d love to hear from you.

Yotpo is a leading eCommerce retention marketing platform that helps brands create smarter, higher-converting customer experiences. Our Product team plays a central role in shaping the future of our platform, building scalable and innovative solutions that power thousands of global brands.

As a Platform Product Lead, you will own the strategy and evolution of core platform capabilities that support multiple Yotpo products. You’ll work at the intersection of scale, performance, and innovation, collaborating closely with cross-functional teams to deliver impactful solutions that drive business growth and customer value.

Why Join Us:

• Play a key role in shaping the foundation of Yotpo’s platform and influencing multiple products used by thousands of global brands
• Work on strategic, cross-product initiatives with high visibility and impact across the organization
• Grow your leadership and technical expertise while partnering with senior stakeholders across Product and Engineering

Key Responsibilities:

• Own the strategy and roadmap for Yotpo’s platform capabilities, ensuring scalability, reliability, and alignment with business goals
• Lead the end-to-end product lifecycle, from discovery and ideation through development, launch, and continuous improvement
• Collaborate closely with Engineering, Data, and Product teams to define and deliver platform solutions that support multiple product lines
• Translate complex technical and business requirements into clear product specifications and priorities
• Drive cross-functional initiatives by working with stakeholders across Product, R&D, Customer Success, and Sales

Required Skills:

• Strong leadership and mentorship skills
• 3+ years of experience as a Product Manager in a product-first company
• At least 1 year of experience leading Product Managers or in a similar leadership role
• Proven experience delivering both UX-intensive products and technically complex integrations
• Experience working on large-scale products serving thousands of customers in collaboration with multiple product groups
• Excellent written and verbal communication skills in English
• Technical experience in Engineering, SRE or Tech Support - a huge advantage

What we offer:

• Track to success – work in a dynamic organization with ambient and laid-back office atmosphere
• Individualized career development, rewards, and recognition.
• Work-life balance – 25 days paid vacation with add-ons for loyalty, regular team buildings and celebrations in and outside the country
• Additional health insurance package
• Internal mobility program and refer-a-friend program
• Managing a fixed monthly budget for social benefits thru Re:Benefit – a flexible online benefits solution
• Food vouchers
• E-learning portals and knowledge sharing sessions.
• Company backed Hackathons, Tech conferences, workshops events, etc
• Stocked kitchen and bar.
• Equity in options.
• Flexible hybrid capacity

We’re looking for curious, driven, and collaborative individuals who are excited to build impactful products at scale. If you’re passionate about platform thinking, solving complex challenges, and shaping the future of eCommerce technology—we’d love to hear from you.

Join us and grow your career while making a meaningful impact at Yotpo!

As we build Yotpo’s next generation platform, we’re also exploring how AI can power smarter, more personalized eCommerce experiences. If you’re excited about leveraging AI technologies alongside modern engineering practices, this role is a great opportunity to make a meaningful, lasting impact.

Our DevOps team plays a pivotal role in ensuring our cloud infrastructure is scalable, reliable, and secure. As a DevOps Team Lead, you will guide a high-performing, international team, optimize cloud infrastructure, and influence cross-functional projects that directly impact our customers and all R&D teams. 

Why Join Us:

• Lead and shape a critical function at the heart of Yotpo’s platform.
• Drive initiatives that improve reliability, developer productivity, and reduce operational expenditure.
• Grow as an engineer and technical leader at scale by mentoring talented engineers and contributing to infrastructure modernization from design to implementation.
• Access continuous learning opportunities through certifications, conferences, and hands-on experimentation with cutting-edge technologies.

Key Responsibilities:

• Lead a high-performing, international DevOps team, fostering a culture of continuous improvement.
• Maintain, design, and optimize Yotpo’s cloud infrastructure to improve product quality, boost development velocity, and reduce operational costs.
• Make data-driven decisions by collecting and analyzing metrics to prioritize the most impactful initiatives.
• Lead and contribute to technical initiatives that require collaboration across multiple R&D teams.

Requirеments:

• 2+ years of experience leading Cloud/DevOps teams.
• 4+ years of experience as a DevOps engineer.
• Hands-on experience with AWS (EKS, EC2, RDS, IAM, VPC).
• Expert-level knowledge in containers and container orchestration (Kubernetes).
• Scripting (Bash, Python) and infrastructure-as-code (Terraform, CloudFormation) expertise.
• Experience with observability platforms (Grafana, Prometheus, ELK stack, OpenTelemetry).
• Strong experience authoring and tuning CI/CD pipelines (e.g., GitHub Actions).
• Proven experience in incident response, troubleshooting distributed systems, and implementing corrective actions.
• Experience working in large-scale production environments.
• Bachelor’s degree in Computer Science, Telecommunications, or a relevant field.

Preferred Qualifications (Nice to Have):

• AWS Certifications (Solutions Architect, SysOps/CloudOps, Developer, DevOps).
• Kubernetes Certifications (CKA, CKAD).
• Master’s degree in Computer Science, Telecommunications, or relevant.
• Experience designing and building Internal Developer Platforms (IDPs) that enable self-service capabilities for software engineering teams.
• Knowledge of security best practices and compliance frameworks (ISO 27001, SOC 2).

What we offer:

• Track to success – work in a dynamic organization with an ambient and laid-back office atmosphere.
• Individualized career development, rewards, and recognition.
• Work-life balance – 25 days’ paid vacation with add-ons for loyalty, regular team buildings and celebrations in and outside the country.
• Additional health insurance package.
• Internal mobility program and refer-a-friend program.
• Managing a fixed monthly budget for social benefits thru Re:Benefit – a flexible online benefits solution.
• Food vouchers.
• E-learning portals and knowledge-sharing sessions.
• Company-backed hackathons, tech conferences, workshops, etc.
• Stocked kitchen and bar.
• Employee stock option plan.
• Flexible hybrid capacity.

If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.

Help us be the best version of Yotpo by building something great together!

Yotpo helps brands turn first-time shoppers into lifelong customers through reviews and loyalty.

We have teams across the world, including the US, Canada, UK, Israel, Bulgaria, and Australia — and we’re still growing. Our primary goal is to deliver the best technology in the industry.

You can hear all about it in our latest brand video.

Sounds exciting? Then read on, because we’re in pursuit of the best and the brightest.

About the Role

We’re looking for a Tier 2 Technical Support Engineer to join our global support organization. In this role, you’ll handle complex technical issues, act as a key escalation point for the support team, and work closely with Product and R&D to identify root causes and drive long-term solutions.

This role goes beyond resolving tickets. We’re looking for someone who brings strong ownership, sound judgment, and the ability to create clarity in complex situations. You’ll help identify systemic issues, improve support operations, and contribute to the growth of the wider team through knowledge sharing, mentoring and guidance, and cross-functional collaboration.

What You’ll Do

• Investigate and resolve complex technical issues escalated from Tier 1 and internal teams 
• Troubleshoot across product components, APIs, integrations, and platform behavior
• Serve as the technical escalation point for high-impact customer cases
• Partner with Product and R&D to diagnose root causes and drive fixes
• Identify recurring issues and lead efforts to implement long-term solutions
• Analyze support trends and recommend product or process improvements
• Improve support workflows and operational efficiency
• Mentor and support Tier 1 and Tier 2 engineers through technical guidance, knowledge sharing, and day-to-day professional support 
• Communicate customer pain points and technical insights to cross-functional teams
• Take initiative in driving support-related process improvements and operational excellence

What We’re Looking For

• 2+ years of B2B technical support experience
• Experience supporting complex SaaS platforms
• Strong troubleshooting and analytical skills
• Ability to quickly understand and navigate complex systems
• Excellent English communication skills
• A proactive, ownership-driven mindset
• Strong collaboration skills when working with Product, R&D, and cross-functional teams
• Strong sense of ownership and accountability
• Strong communication and stakeholder management skills

Nice to Have

• Experience leading internal initiatives or improving team processes
• Experience delivering training or mentoring peers
• Exposure to incident coordination or handling high-severity customer escalations
• Demonstrated interest in helping others grow and improving team effectiveness

Technical Skills

• HTML & CSS (required)
• SQL (required)
• JavaScript (advantage)
• APIs and integrations (advantage)

What we offer:

• Track to success – work in a dynamic organization with ambient and laid-back office atmosphere
• Individualized career development, rewards, and recognition.
• Work-life balance – 25 days paid vacation with add-ons for loyalty, regular team buildings and celebrations in and outside the country
• Additional health insurance package
• Internal mobility program and refer-a-friend program
• Managing a fixed monthly budget for social benefits thru Re:Benefit – a flexible online benefits solution
• Food vouchers
• E-learning portals and knowledge sharing sessions.
• Company backed Hackathons, Tech conferences, workshops events, etc
• Stocked kitchen and bar.
• Equity in options.
• Flexible hybrid capacity

If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.

Help us be the best version of Yotpo by building something great together!

About us:
Delasport is where technology meets the excitement of sports and gaming! As a leading powerhouse in iGaming software, we provide everything from platform development to player account management. Our platform is designed to make every player feel like the star of the show, with personalized experiences and cutting-edge technology at its heart.   

Since our founding in 2010, we have won multiple international awards and have established a proven track record of excellence, stability, and overall success. This achievement only drives us to reach even greater heights.
Currently, we are proud to have over 500 experts across various business fields and several offices in Bulgaria (Sofia and Plovdiv), Ukraine, and Malta.

Your Team:

We are seeking a Senior Change Management Specialist to lead and mature the change management and release governance processes across our R&D organization.
This role ensures that all software, infrastructure, and configuration changes are introduced into production in a controlled, transparent, and compliant manner - meeting both internal quality standards and the strict regulatory requirements of the iGaming industry.

As a key bridge between R&D, DevOps, and Compliance, the specialist will coordinate closely with our Compliance team to ensure that every change aligns with applicable licensing, jurisdictional, and audit standards while maintaining operational agility and system stability.

How You’ll Make an Impact:

• Own and manage the R&D change management process, ensuring that all changes follow approved governance, risk, and quality standards.
• Review, assess, and approve change requests (RFCs), validating technical risk, impact, testing evidence, and rollback strategies.
• Collaborate proactively with the Compliance team to ensure that all change activities and documentation align with regulatory and audit requirements.
• Facilitate Change Advisory Board (CAB) meetings, providing clear visibility into release schedules, dependencies, and risk evaluations.
• Ensure traceability and audit readiness for all changes through proper documentation, ticketing, and approval tracking.
• Work with DevOps and QA teams to embed compliance and risk validation steps into CI/CD pipelines.
• Coordinate with Compliance and Security to validate access control, segregation of duties, and deployment authorizations.
• Track and report on change KPIs, including change success rate, emergency changes, and failure trends, providing insights for improvement.
• Drive continuous improvement of the change process to increase efficiency and automation without compromising compliance.
• Support regulatory audits and investigations by providing evidence of release approvals, change logs, and audit trails.
• Participate in incident reviews, identifying root causes and implementing corrective/preventive measures related to change management.

Who You Are:

• Bachelor’s degree in Computer Science, Information Systems, or a related technical discipline.
• 5+ years of experience in change, release, or configuration management within regulated R&D or DevOps environments (iGaming, fintech, telecom, or equivalent).
• Strong understanding of ITIL change management principles and software delivery governance.
• Experience with CI/CD tools (e.g., Jenkins, GitLab CI, Azure DevOps, Jira).
• Proven ability to collaborate with Compliance, Security, and Operations to align technical change control with regulatory frameworks.
• Familiarity with data protection and gaming regulations.
• Strong analytical and problem-solving abilities with a structured, detail-oriented mindset.

Key Competencies:

• Expertise in change governance within regulated technology environments
• Strong stakeholder management and cross-departmental coordination
• Excellent communication and documentation skills
• Risk and compliance awareness
• Process ownership and accountability
• Continuous improvement and automation mindset

What We Offer: 

We’re not just about work,  we are about creating a great place to grow, connect, and enjoy the journey. Here’s what you can expect when you join us:

• Competitive Salary Package: We value your skills, dedication, and contributions
• Time Off: Enjoy 21+ days of annual paid leave so you can rest, recharge, and come back inspired
• Bonus & Rewards: Performance-based annual bonuses, special vouchers for birthdays and welcoming a newborn
• Health & Wellness: Additional Health insurance including dental care; Co-funding a Multisport/Coolfit card to help you stay active
• Extra Benefits: Employee discounts at various retailers and a monthly allowance for public transportation
• Great Office Locations: Central office location in Sofia and Plovdiv
• Relax & Recharge Zone: Take a break with colleagues in our PlayStation and Pool Area - perfect for recharging during the day

Wait, there’s more:

• Happy Hour Fridays: Every Friday we host themed Happy Hours with snacks, fun activities, and plenty of opportunities to connect and unwind with colleagues
• Multicultural Days: Celebrate diversity and experience the traditions, food, and cultures of teammates from around the world
• Massages at the Office: Weekly Free Recreational Massages to help relax during the workday
• Chess Lessons: Sharpen your strategic thinking and enjoy some friendly competition with colleagues
• Sports & Football Team: We regularly participate in various sports events and have our own Delasport Football Team, competing in the IT League
• Bulgarian Language Lessons: Bulgarian for Foreigners classes to support smoother communication
• Office Library: Enjoy access to technical literature to expand your knowledge

Ready to Be Part of Something Big? 

If you're excited to join a team that's revolutionizing the iGaming world and want to make a real impact, apply today. We can't wait to meet you!

#LI-HYBRID

About Us:

Delasport is where technology meets the excitement of sports and gaming! As a leading powerhouse in iGaming software, we provide everything from platform development to player account management. Our platform is designed to make every player feel like the star of the show, with personalized experiences and cutting-edge technology at its heart.

Since our founding in 2010, we have won multiple international awards and have established a proven track record of excellence, stability, and overall success. This achievement only drives us to reach even greater heights. Currently, we are proud to have over 500 experts across various business fields and several offices in Bulgaria (Sofia and Plovdiv), Ukraine, and Malta.

Your Role:

We are looking for a proactive and analytically driven Business Analyst to join our growing Data & AI organization. In this role, you will explore data, analyze business processes, identify optimization opportunities, and help shape the data-driven direction of the company. You will work cross-functionally with AI engineering, data architecture, BI, and executive leadership to deliver insights and solutions that improve business outcomes. 

If you enjoy solving complex problems, translating business needs into actionable data requirements, and influencing strategic decisions, this role is for you. 

How You’ll Make an Impact:

Data Exploration & Insight Generation 

• Independently explore large datasets to uncover trends, anomalies, and opportunities for optimization. 
• Conduct exploratory data analyses (EDA) and build hypothesis-driven insights to support strategic decisions. 

Business Process & Requirements Analysis 

• Map and analyze existing business processes to identify inefficiencies, risks, and improvement opportunities. 
• Translate business challenges into clear analytical questions and actionable requirements for data engineering and AI teams. 
• Define and document KPIs, success metrics, and analytical frameworks. 

Metrics, Dashboards & AI Opportunities 

• Recommend new metrics, dashboards, and analytical models that add value to the business. 
• Identify automation or AI use cases—such as forecasting, anomaly detection, or personalization—based on data patterns and stakeholder needs. 
• Collaborate closely with BI, data engineering, and AI teams to ensure the successful delivery of insights and solutions. 

Cross-Functional Collaboration & Communication 

• Communicate findings, insights, and recommendations clearly to both technical and executive stakeholders. 
• Act as a bridge between business teams and the data organization, ensuring alignment on goals and expectations. 
• Work directly with executive management to support strategic initiatives. 

Execution & Continuous Improvement 

• Support the implementation and adoption of data-driven initiatives. 
• Continuously monitor and enhance existing dashboards, KPIs, and processes. 
• Advocate for best practices in analytics, measurement, and data-driven decision-making.

Who You Are:

Core Experience & Technical Skills 

• 2–3 years of experience in business analysis, data analysis, or analytics consulting. 
• Strong proficiency in SQL, with experience exploring large datasets. 
• Hands-on experience with data visualization tools such as Tableau, Power BI, or Looker. 
• Solid understanding of data modeling concepts and basic statistical methods. 
• Ability to write clear business and technical requirements. 

Soft Skills & Mindset 

• Strong analytical and critical-thinking skills with the ability to break down complex problems. 
• Excellent communication skills; able to present insights to both executive and technical audiences. 
• Curious, proactive, and comfortable working independently in fast-paced environments. 
• Passionate about leveraging data, automation, and AI to drive impactful business outcomes. 

Preferred Experience 

• Experience working in cross-functional data environments (BI, engineering, AI, product). 
• Background in fintech or iGaming is a plus. 
• Exposure to predictive analytics, machine learning, or automation initiatives. 
• Familiarity with Python/R, ETL/ELT concepts, or cloud data platforms (e.g., Snowflake, BigQuery, Redshift) is a bonus. 

What We Offer: 

We’re not just about work,  we are about creating a great place to grow, connect, and enjoy the journey. Here’s what you can expect when you join us:

• Competitive Salary Package: We value your skills, dedication, and contributions
• Time Off: Enjoy 21+ days of annual paid leave so you can rest, recharge, and come back inspired
• Bonus & Rewards: Performance-based annual bonuses, special vouchers for birthdays and welcoming a newborn
• Health & Wellness: Additional Health insurance including dental care; Co-funding a Multisport/Coolfit card to help you stay active
• Extra Benefits: Employee discounts at various retailers and a monthly allowance for public transportation
• Great Office Locations: Central office location in Sofia and Plovdiv
• Relax & Recharge Zone: Take a break with colleagues in our PlayStation and Pool Area - perfect for recharging during the day

Wait, there’s more:

• Happy Hour Fridays: Every Friday we host themed Happy Hours with snacks, fun activities, and plenty of opportunities to connect and unwind with colleagues
• Multicultural Days: Celebrate diversity and experience the traditions, food, and cultures of teammates from around the world
• Massages at the Office: Weekly Free Recreational Massages to help relax during the workday
• Chess Lessons: Sharpen your strategic thinking and enjoy some friendly competition with colleagues
• Sports & Football Team: We regularly participate in various sports events and have our own Delasport Football Team, competing in the IT League
• Bulgarian Language Lessons: Bulgarian for Foreigners classes to support smoother communication
• Office Library: Enjoy access to technical literature to expand your knowledge

Ready to Be Part of Something Big?

If you’re excited to join a team that’s revolutionizing the iGaming world and want to make a real impact, apply today. We can’t wait to meet you!

LI-HYBRID

Yotpo helps brands turn first-time shoppers into lifelong customers through reviews and loyalty.
As we modernize the UGC Product House into a scalable, self-serve platform, our infrastructure becomes a critical priority. If you’re passionate about technical leadership, engineering excellence, people growth, and driving modernization across multiple teams, this could be your dream job.

Your Mission at Yotpo:

We are seeking an R&D Team Lead to drive technical modernization, improve developer experience, and elevate engineering quality across the UGC Product House. In this role, you will lead an engineering team, shape the modernization roadmap, and work closely with Experience Teams to enable fast, scalable, and reliable product value delivery across the UGC Product House.
This position blends people leadership, architectural direction, and hands-on technical contribution, while working in close partnership with Yotpo’s Infra teams and technical leadership to shape the future foundations of the UGC platform.

What you'll do:

• Modernization Roadmap & Planning: Define and align the modernization roadmap for the UGC Product House, ensuring clear prioritization, stakeholder communication, and strong collaboration with engineering and product partners.
• Team Leadership & Coaching: Lead the Infrastructure Modernization Team, providing mentorship, fostering technical growth, and shaping a high-performing engineering culture.
• Embedded Execution Model: Ensure the team successfully embeds within Experience Teams to execute modernization initiatives and architectural consistency, while promoting knowledge transfer.
• Hands-on Technical Contribution: Actively contribute to complex design, architectural work, POCs, and infrastructure modernization through consistent hands-on execution.
• Engineering Standards & Best Practices: Define, promote, and enforce engineering standards across the Product House, raising quality in areas such as scalability, reliability, performance, and maintainability.
• Reliability & Stability Enablement: Partner with Experience Teams to support and nurture long-term resilience and stability initiatives and culture.
• Developer Experience & Velocity: Drive improvements in tooling, CI/CD, observability, testing, and AI-assisted workflows to increase engineering velocity and reduce operational friction.
• Strategic Alignment: Ensure modernization efforts and infrastructure investments support the UGC strategic focus.
• Stakeholder Collaboration: Work closely with engineering, product, design, data, and cross-PH stakeholders to gather input, align priorities, and maintain transparency across teams.
• Cross-R&D Initiatives & Leadership Forums: Participate in R&D-wide leadership forums, contributing to cross-organizational decisions, knowledge sharing, and long-term engineering direction.

What You Bring:

• Experience & Leadership: 8+ years as a senior backend, platform, or infrastructure engineer, with at least 2 years leading engineers or driving cross-team technical initiatives.
• Modernization Expertise: Proven track record of leading modernization, replatforming, or large-scale technical transformation efforts in high-scale environments.
• Architectural Strength: Deep understanding of distributed systems, service architectures, and scalable backend design, with the ability to define and communicate architectural direction.
• Reliability & Stability Focus: Experience improving performance, reliability, operational hygiene, and reducing production noise across complex systems.
• Developer Experience Mindset: Passion for improving developer workflows, internal tooling, CI/CD pipelines, observability, and engineering velocity.
• Coaching & Mentorship: Strong ability to mentor senior engineers, elevate technical thinking, and create an environment that encourages growth and ownership.
• Collaboration & Influence: Excellent communication and stakeholder management skills, with the ability to influence without authority and align multiple teams.
• Strategic Problem-Solving: A long-term thinker able to balance modernization priorities with product needs, making pragmatic, data-informed decisions.
• Quality-Driven Approach: Deep commitment to maintainability, security, performance, and overall engineering excellence.

Technical Skills:

• Backend & Architecture: Expertise in Java/Kotlin, Node.js, Ruby on Rails, or similar technologies, with strong system design and architecture capabilities.
• Cloud & Infrastructure: Hands-on experience with AWS, Kubernetes, Terraform, CI/CD systems, and cloud-native operational practices.
• Data & Messaging: Familiarity with MySQL/PostgreSQL, Redis, Kafka, and event-driven or streaming architectures.
• Observability & Reliability: Strong understanding of logging, metrics, tracing, alerting, and resilience patterns.
• Developer Tooling: Experience with internal platforms, automation, quality gates, static analysis, and workflow/tooling improvements.
• AI-Assisted Development: Familiarity with GitHub Copilot, LLM APIs, and AI-driven developer acceleration workflows.

What we offer:

• Track to success – work in a dynamic organization with ambient and laid-back office atmosphere
• Individualized career development, rewards, and recognition.
• Work-life balance – 25 days paid vacation with add-ons for loyalty, regular team buildings and celebrations in and outside the country
• Additional health insurance package
• Internal mobility program and refer-a-friend program
• Managing a fixed monthly budget for social benefits thru Re:Benefit – a flexible online benefits solution
• Food vouchers
• E-learning portals and knowledge sharing sessions.
• Company backed Hackathons, Tech conferences, workshops events, etc
• Stocked kitchen and bar.
• Equity in options.
• Flexible hybrid capacity

If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.

Help us be the best version of Yotpo by building something great together!

Why us? 

Insurify is one of the America’s fastest-growing MIT FinTech startups and has been recognized as one of Inc. 5,000’s fastest-growing private companies in America in 2025, 2024, 2023, 2022 and 2021, Forbes Fintech 50 List for 2023, 2022, and 2021, Forbes Next Billion Dollar Startups of 2022 global and Top 100 InsurTech company. We’re changing the way millions of people compare, buy and manage insurance with artificial intelligence, technology, and superior product design.

Our company vision is to be recognized as the preeminent and most trusted digital agent for insurance comparison, purchase, and management. Our team is critical to achieving our vision and fostering the right culture is essential to our team’s success.

How you will make an impact:

• Lead cross-functional projects from ideation to execution with a high degree of independence and maximum impact
• Solve high velocity, high impact analytics problems
• Scale the business using data
• Work on a mix of analytics engineering, business analytics, and data science using SQL and Python
• Build scalable data infrastructure that solves real problems

Sample projects:

• Operate and improve a data product to serve evolving business needs
• Refactor data system to scale with increased volume and new requirements
• Build new data pipelines to support tracking of new business initiatives 
• Champion usage of new tools and systems to improve team processes
• Improve the prediction accuracy of our customer acquisition machine-learning bidding algorithms
• Perform customer segmentation analysis to discover where to improve Insurify products
• Improve alerting systems to help us triage data quality issues at scale

Key Skills + Background

• 3-4 years of experience, record of impact and success in a similar role (Analytics or Data Engineering, Data Science, Data Analysis)
• Expertise in and real-world experience with SQL
• Exposure to data warehousing and ETL concepts 
• Strong quantitative and programming skills - Python (preferred) R, Rust, Go, Ruby, C++ also good
• Bachelors / Masters in Mathematics, Engineering, CS, Economics, or other technical major
• Quick learning ability and a drive suitable for the startup hustle.
• A positive team player with a solid work ethic who is ready to pivot between projects, learn from mistakes, always move forward, and help build the next big thing in insurance!

Benefits

• Employee stock options
• 25 days annual leave
• Enhanced private medical, dental and vision insurance plans
• Yearly wellbeing budget or Multisport card
• Personal budget for learning and books
• Employee Assistance Program and other wellbeing perks
• Office kitchen and fun area with snacks and beverages
• Regular social events
• Friendly office culture
• Hybrid office