Datadog is looking for a results-driven Senior Regional Manager of Sales Engineering to hire and lead Sales Engineering Managers and their teams in our Commercial segment, driving new logo acquisition across the LATAM region. As a member of the regional Sales Engineering leadership team, you will partner with Sales, Product, and Marketing counterparts to power a high-velocity go-to-market motion, helping prospective customers quickly evaluate Datadog and adopt our platform across Observability and Security.

In this role, you will develop and lead frontline managers responsible for teams of Sales Engineers that will deliver professional, value-based technical presentations, product demonstrations, and efficient proof-of-value (POV) engagements at the pace a Commercial motion demands. You’ll act as a force multiplier for your managers coaching them on people leadership, repeatable team execution, and pipeline conversion, while engaging directly on strategic accounts and high-impact new logo opportunities where Leadership involvement accelerates the win.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You Will Do:

Leadership & Team Development

• Lead a team of frontline Sales Engineering Managers and their SEs across the region; serve as a second-line manager responsible for team health, growth, and technical execution
• Conduct regular 1:1s, regional team meetings, and performance review and development planning cycles for both managers and, where appropriate, ICs
• Guide manager performance, facilitate coaching, and develop succession paths within the regional leadership bench
• Build regional leadership capability in hiring, onboarding, and deal execution, partnering with Recruiting on hiring targets and pipeline health

Strategic Sales Partnership

• Partner with Sales counterparts to translate the Datadog value proposition into regional execution, aligning technical engagement with account priorities
• Maintain close involvement in top customer opportunities, acting as a technical escalation point and management sponsor where needed
• Ensure your team is proficient across Datadog’s product suite and current on new features, the competitive landscape, and industry trends
• Relay structured customer feedback to Product Management and Marketing to inform the roadmap

Process & Operational Excellence

• Lead internal projects and initiatives that improve regional execution — cross-functional enablement, team processes, and OKR delivery
• Drive documentation, process evolution, and team-wide competency development, including evaluation and POV consistency
• Track regional KPIs, productivity, and pipeline coverage, and partner with Director-level leadership on planning and merit cycles

Cross-functional Collaboration

• Represent Sales Engineering in cross-department planning with Customer Success, Product, Technical Post Sales, Marketing, and Engineering, ensuring smooth handoffs and a unified customer experience
• Develop a close working relationship with Datadog implementation partners in the LATAM region to ensure continuity between pre and post sales activities
• Build trusted working relationships with GTM peers across the region

Who You Are:

• 5-7+ years of experience in Sales Engineering, Solutions Architecture, or a similar technical pre-sales role
• Prior people management experience required; second-line management experience strongly preferred, or demonstrated readiness to step into a second-line role
•  Experience in the cloud, SaaS, or IT infrastructure space, with a strong understanding of monitoring, observability, and/or security solutions
• Track record of developing managers and ICs, and of recruiting and retaining strong technical talent
• Proven ability to meet or exceed revenue and KPI targets through your team
•  Comfortable getting in the field to support top accounts and complex deal cycles
• Able to travel via auto, train, or air up to 40% of the time
• Ability to articulate complex technical concepts and corresponding business outcomes in simple, impactful terms, with excellent written and verbal communication skills
•  Familiarity with MEDDICC, Command of Message (CoM), or similar sales methodologies
• Must be proficient in English, Portuguese and ideally Spanish 

Benefits and Growth

• Best-in-breed onboarding
• Generous global benefits
•  Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, leadership programs (including Manager Fundamentals and MAX), and clearly defined career pathing within Sales Engineering leadership
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

We are looking for an experienced Principal Partner Manager to build and accelerate growth with our top Security focused channel partners in Latin America.  Our ultimate goal is building channels and alliances that drive new customer adoption and revenue. In this role, you will drive Datadog’s business relationships by analyzing partner business performance, identifying methods of increasing partner and Datadog returns, and identifying opportunities with your named partners to position Datadog as the observability & cloud security platform of choice for their install base, programs & contracts.  This is a great opportunity for you to join a high-growth cloud software company and help blaze the path for our company's expansion.

 At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Own the top cloud security focused channel partner relationships
• Drive net new and expansion revenue through our top established and strategic cloud security partners
• Recruit and onboard new security focused partners aligning to Datadog’s Ideal Partner Profile
• Oversee Datadog Partner Agreement process and if needed, collaborating with Datadog legal
• Work with partners to develop partner-led insertion points, including joining solution and services offerings.
• Enable and activate existing partners through training, planning and joint selling activities
• Coordinate the technical and marketing aspects of integrated partnership launches
• Host regular business reviews with partners to drive accountability and report on success metrics
• Generate partner-sourced net-new sales pipeline and revenue
• Variable commissions will be 40% of the On Target Earnings

Who You Are:

• 5+ years of partner-facing, quota-carrying experience in the cyber security and/or cloud security SaaS industry
• Proven experience in driving sales opportunities from lead generation to closure, effectively negotiating agreements and building long-lasting partnerships
• Understanding of, and exposure to working with, the leading cloud hyperscalers
• Ability to quickly understand technical concepts and architectural scenarios, and explain them to others verbally and in writing
• Willing to travel 30-40% of the time
• Native in Portuguese and professional English and Spanish language skills

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

 Benefits and Growth:

• Entrepreneurial mindset with a passion for taking initiatives from ideation to impact
• Passion for fast-paced, sometimes unpredictable growth culture and environment
• Experience in identifying market opportunities with a track record of initiating go-to-market plans and sales follow-through
• Background in SaaS and / or consumption based software platforms
• Experience with systems management or monitoring
• Experience with partnerships supporting Containers and/or DevOps, particularly in a cloud environment
• Technical background/education

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

As an Enterprise Sales Engineer, you will provide technical expertise through sales presentations, product demonstrations, and supporting technical evaluations (POVs). Sales Engineers help qualify and close opportunities with customers and partners and have a voice with the product team to help prioritize features based on input from customers, competitors, and partners.

At Datadog, we place value in our office culture—the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Partner with the Sales team to articulate the overall Datadog value proposition, vision and strategy to customers
• Own technical engagement with customers during the trial phase. Communicate Datadog’s value based on activities and work with customers on any identified issues or concerns to successful conclusion
• Technically close complex opportunities through advanced competitive knowledge, technical skill, and credibility
• Deliver product and technical briefings / presentations to potential clients
• Maintain accurate notes and feedback in CRM regarding customer input both wins and losses
• Proactively engage and communicate with customers and Datadog business/technical teams regarding product feedback and competitive landscape

 Who You Are:

• Passionate about educating customers on observability risks that are meaningful to their business, and able to build and execute an evaluation plan with a customer
• Someone with strong written and oral communication skills. This role requires an ability to understand and articulate both the business benefits (value proposition) and technical advantages of our offering
• Experienced in programming/scripting with any of the following: Java, Python, Ruby, Go, Node.JS, PHP, and .NET etc.
• Someone with a minimum of 3+ years in a Sales Engineering or DevOps Engineering role
• Able to sit up to 4 hours, traveling to and from client sites 
• Able to travel via auto, train or air up to 45% of the time

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

Our Strategic Account Executives target and close new business with Datadog’s largest, most strategic customers and prospects. In this role you’ll be focused on uncovering the pain points organizations face as they operate in or migrate to a cloud environment at scale as well as delivering the appropriate Datadog solution.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Prospect into large Fortune 1000 companies while running an efficient sales process
• Maintain, build and own specific relationship maps for your territory including existing relationships and aspirational contacts
• Develop a deep comprehension of customer's business
• Negotiate favorable pricing and business terms with large commercial enterprises by selling value and ROI
• Handle existing customer expectations while expanding reach and depth into assigned territory
• Demonstrate resourcefulness when faced with challenges that defy easy solution
• Have intuitive sense of necessary steps to close business and gain customer validation
• Identify robust set of business drivers behind all opportunities
• Ensure high forecasting accuracy and consistency

Who You Are: 

• Someone with 5+ years closing experience (mix of field selling within mid-market and enterprise)
• Driven and have met/exceeded direct sales goals of 1M+ and operated with an average deal size of $100k+
• Able to demonstrate methodology to prospect and build pipeline on your own
• Experienced in working for an innovative tech company (SaaS, IT infrastructure or similar preferred)
• Experienced in selling into large Fortune 1000 companies with the ability to win new logos
• Role requires regular travel to client sites, within your area and other regions, using various modes of transportation (car, train, air), depending on business needs

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

• High income earning opportunities based on self performance
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing 
• Sales training in MEDDIC and Command of the Message 
• Intra-departmental mentor and buddy program for in-house networking 
• An inclusive company culture, opportunity to join our Community Guilds
• Generous and competitive medical benefits package
• Retirement savings match
• Pet adoption and insurance program

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog’s worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. As a Technical Account Manager 2 (TAM 2), you’ll serve as a trusted advisor to our strategic customers, accelerating their adoption of the Datadog platform and enabling long-term success. TAM 2s bring deep technical expertise, refined customer skills, and consultative insight into how monitoring, observability, and DevOps practices translate to business value.

At Datadog, we place value in our office culture—the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Act as a technical advisor to 3 primary enterprise accounts, ensuring successful product adoption and effective usage of the Datadog platform.
• Lead enablement and adoption sessions across core product areas tailored to your customer’s architecture and business needs.
• Analyze customers’ IT Operations environments and workflows to recommend configuration, product usage, and performance improvements.
• Deliver technical business reviews, health checks, and account maturity assessments, contributing to customer QBRs with impactful recommendations.
• Escalate product issues appropriately and advocate for your customers’ needs with Datadog’s Product and Engineering teams.
• Create executive-level summaries and insights that tie platform usage to business outcomes.
• Participate in internal TAM strategy sessions and contribute to team learning through feature presentations, case studies, or best-practice sharing

Who You Are:

• You have 2+ years of experience in a technical customer-facing role (TAM, Solutions Architect, SRE, DevOps Engineer, or similar) within the cloud or observability space.
• You’re confident with at least two public cloud platforms (e.g. AWS, Azure, GCP) and have hands-on experience with infrastructure or application monitoring.
• You’re familiar with scripting or automation tools (e.g. Python, Bash, Terraform, Chef/Puppet).
• You have working knowledge of CI/CD pipelines and containerization tools (e.g. Jenkins, GitLab, Docker, Kubernetes).
• You excel at communicating technical concepts to both technical and non-technical stakeholders, and can adapt your style for individual contributors or exec audiences.
• You’re able to work with minimal guidance on customer enablement, issue triage, and product adoption strategies.
• You are comfortable traveling up to 25–30% of the time as needed (via auto, air, or train).
• Previous experience using Datadog or other cloud monitoring tools is a strong plus

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding program
• Generous global benefits package
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, including Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes
• Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value.
• Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements
• Participate and prepare for Monthly and Quarterly Business Reviews with customers
• Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products
• Continuously evolve best practice to technical product adoption and customer success

Who You Are:

• Someone with a solid technical grounding and hands-on experience of IT Operations
• Confident in your hands on experience AWS, Azure or GCP
• Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc.
• Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc.
• Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc.
• Able to sit up to 4 hours, traveling to and from client sites 
• Able to travel via auto, train or air up to 30% of the time
• Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space
• Experienced using Datadog and/or other cloud monitoring tools
• Fluent in written and spoken Portuguese and English

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform
• Reproduce technical issues and dive into Datadog’s 1000+ integrations
• Become demo certified and lead a three-pillar demo to customers 
• Participate in product conversations with internal teams based on feedback from client interactions
• Train as a highly knowledgeable specialist in one or more Datadog product area(s)
• Work from a Datadog office 3 - 5 days per week 

Who You Are:

• Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
• Experienced using Zendesk, Jira, Confluence, or similar software
• An engineer with previous technical troubleshooting and/or programming experience
• Self-motivated, detail-attentive, and have a desire for continuous learning 
• A critical thinker who defaults to a client-centric approach
• An effective written and verbal communicator
• A tinkerer with some programming experience and a basic knowledge of Linux
• Able to work a rotating schedule that requires weekend availability

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

The Incident and Escalation Management team (IEM) is part of Datadog's Global Support Engineering (GSE) organization. The purpose of IEM is to continuously improve Datadog's overall customer experience during incidents and critical moments. Datadog Global Support Engineering (GSE) is looking for experts with a background in Incident Management and Escalations handling to join our team to provide fast incident response and stakeholder ownership. In this position, you will play a role in providing communication, technical engagement and incident management for our global customers. You will also implement processes based on the lessons learned from each incident to limit further occurrence.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Drive the resolution of incidents and escalations while providing response and/or management to customers
• Design and implement real-time and proactive monitoring of customer's infrastructures
• Prioritize, manage, and own customer issues from start to finish
• Monitor and manage communications (sometimes public, sensitive and large scale) during incidents
• Collaborate with stakeholders across Datadog and its partners worldwide to enhance customer experience 
• Lead projects to deliver operational improvements as Datadog evolves
• Create and review documentation as well as incident and escalation training
• Identify and troubleshoot recurring cloud infrastructure issues
• Hire and mentor stakeholders and peers in incident and escalation management 

Who You Are:

• 3+ years demonstrable Incident Manager experience (escalations is a plus)
• 1+ year of experience in Support, Network, Solutions Architecture, or similar IT role
• Bachelor’s degree in Computer Science, Information Science/Technology, Engineering or equivalent experience
• Familiarity with Cloud computing, experience with Python, JavaScript or shell scripting
• Ability to correlate behaviors based on known interdependencies 
• Experience driving projects from conception to delivery, demonstrated problem-solving experience, and ability to work in challenging fast-paced environments

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing 
• Intra-departmental mentor and buddy program for in-house networking 
• An inclusive company culture, opportunity to join our Community Guilds
• Generous global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

Datadog is seeking a Manager, Sales Engineering to join our high-growth organization and world-class pre-sales team. You will manage a team of talented Sales Engineers to help qualify and close opportunities and coach the team on their approach to providing technical expertise through sales presentations, product demonstrations, and supporting technical evaluations (POCs). This is a hands-on management role where you will take an active technical role in your region supporting customer facing activities and engagements for key accounts.  You will also enable and nurture strong partnership between the SE team and other organizations within Datadog.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do: 

• Partner with the Sales Team to articulate the overall Datadog value proposition, vision and strategy to customers.
• Manage a team of individual contributors, working to expand usage of Datadog in customer accounts
• Manage resource allocation of your team and ensure their maximum productivity and engagement.
• Assist recruiting efforts to find and hire top talent within your region. Mentor/coach new hires during on-boarding to ensure proper ramping of skills and capabilities
• Ensure that your team is enabled to support all required Datadog solutions along with key technical and soft skills
• Develop a close working relationship with Product Management, Support, and Enablement to ensure continuity between pre and post sales activities
• Deliver performance reviews along with collaborating on and executing individual development plans

Who You Are:

• Experienced with 1-3+ years in a Sales Engineering team lead or mentorship role and 3+ years in a Sales Engineering or other equivalent client facing role
• Coachable, with a strong desire to improve and grow as a professional and a demonstrated ability to navigate through change
• Proven in your ability to grow and develop a team 
• Experienced in recruiting both individual contributors and front line leaders
• Knowledgeable in current infrastructure and monitoring solutions and technologies
• Able to build and execute an evaluation plan with a customer and mentor others on how to do so
• Someone with strong written and oral communication skills. This role requires an ability to understand and articulate both the business benefits (value proposition) and technical advantages of our offering while also coaching others how to do so
• Able to think strategically and creatively about a wide variety of challenges

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. 

Benefits and Growth: 

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks 

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

As a Manager, Mid-Market Sales, you will provide strategy, mentorship, and guidance for a team of Mid-Market Account Executives. This role impacts one of the largest lines of business in the company, ultimately bringing a proven product to a multi-billion dollar market and selling into companies from 1,000 to 5,000 employees.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Motivate your team to exceed objectives
• Develop and maintain accurate team forecasts
• Hire, oversee, and train a team of Mid-Market Account Executives
• Drive lead generation, high activity standards, and pipeline management
• Facilitate the ramp up for all new team members, coaching them to success
• Monitor the sales funnel from prospect to close and create metrics to improve performance

Who You Are:

• Experienced in hi-tech direct sales
• Familiar with SaaS/Cloud and Salesforce 
• Able to accurately forecast team performance 
• Passionate about coaching, mentorship, and team management
• Motivated by helping people grow with a desire to continue learning
• A self-starter who thrives in a high-growth, rapidly changing marketplace
• Proven in overseeing an outbound sales team in all areas of the sales cycle
• Fluency in Portuguese at a professional or business level is essential for this position

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply.

Benefits and Growth:

• High income earning opportunities based on performance
• Opportunity for Presidents Club
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing 
• Sales training in MEDDIC and Command of the Message 
• Intra-departmental mentor and buddy program for in-house networking 
• An inclusive company culture, opportunity to join our Community Guilds
• Generous global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

Datadog is seeking a Marketing Operations Manager to join our growing global Campaign Operations team, reporting to the Director of Campaign Operations. As the first Campaign Operations hire in the LATAM region, you’ll have the unique opportunity to shape and drive our regional email strategy. You’ll work closely with marketing partners to lead campaign execution, optimization, and performance reporting while helping to scale programs for a fast-growing business. This role offers significant autonomy and impact, along with close support from our global team and cross-functional collaborators.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Lead the development and execution of ad hoc and automated email programs in Marketo
• Segment and manage lead databases to ensure accurate targeting, including partitioning for co-marketing and partner contacts
• Oversee tagging, tracking, and lead flow processes for partner-sourced leads, proactively identifying risks and optimization opportunities
• Analyze and report on campaign performance to uncover insights, recommend improvements, and implement changes
• Partner with regional marketing and go-to-market teams to align campaign execution with strategic goals and best practices
• Stay up to date on email marketing compliance and legal regulations to ensure ongoing adherence

Who You Are:

• 3-5 years of experience in marketing operations, preferably in a B2B technology environment
• Hands-on expertise with marketing automation and CRM platforms; Marketo and Salesforce experience strongly preferred
• Familiarity with email development, HTML, and CSS
• Strong analytical skills with experience using reporting tools; knowledge of Tableau and SQL is a plus
• Excellent communication and project management skills, with the ability to collaborate across stakeholders and manage competing priorities
• Language proficiency in Portuguese and Spanish preferred

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Generous and competitive benefits package
• New hire stock equity (RSUs) and employee stock purchase plan
• Continuous career development and pathing opportunities
• Employee-focused best in class onboarding
• Internal mentor and cross-departmental buddy program
• Friendly and inclusive workplace culture

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful.

The Partner Solution Architect (PSA) is a Datadog expert who will work closely with Datadog’s Director of Partner Solutions Architects, and is aligned to our Channels & Alliances business segment. The PSA is responsible for supporting a variety of technical initiatives and activities for our partners (for example: cloud migration, application modernization, DevOps transformation). They are accountable for the outcome of these initiatives, and frequently collaborate with both Datadog and Partner resources to drive success. The PSA is a trusted technical advisor for our Partner channel.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Ensure the successful onboarding, training, enablement, and certification of partner technical resources;
• Participate in periodic joint business planning and review sessions to ensure direct alignment between Datadog and Partner technical teams;
• Collaborate internally to support Partner technical initiatives such as end-customer demonstrations and proofs of value; partner team enablement workshops; assessment, advice, and coaching on lead practices;
• Advocate on behalf of Partners’ technical concerns (use cases, feature requests, support issues, e.g.) with Datadog internal teams and personnel, helping to bring those concerns to resolution;
• Analyze and understand Partner service offerings on a regular basis and provide recommendations to enhance the value of those services through greater or improved adoption of Datadog features and capabilities;
• Collaborate with Datadog’s product management, engineering and technical services teams to help identify and prioritize new features and capabilities;
• Continuously help curate and evolve lead/best practices for Datadog platform adoption and success.
  
  

Who You Are:

• Possess a solid technical grounding with hands-on experience of IT Development and/or Operations
• Has a demonstrable track-record and never-ending passion for learning; successful candidates for this position typically have 10-15 years of experience in a customer or partner facing technical role
• A self-starter, tech-savvy professional with solid business acumen; ability to articulate Datadog value from server room to boardroom;
• Confident presentation skills
• Desired hands-on experience in two or more of the following areas:
• Observability: Datadog, Splunk, AppD, New Relic or Dynatrace
• Public Cloud: AWS, Azure, GCP, or Alibaba
• Containerization: Docker, Kubernetes, OpenShift, Cloud Foundry
• Dev/Scripting: Python, Javascript, Ruby, Perl, PHP, Go
• Config Mgmt: Terraform, Ansible, Puppet, Chef
• CI / CD: Jenkins, Gitlab
• Bonus Points:
• Previous experience working in a technical role for or supporting channel partners (Systems Integrators, Managed Services Providers, e.g.)
• Previous experience using Datadog and/or other cloud monitoring tools (APM, 
• Infrastructure, Logs, Synthetics, NPM)
• Previous experience with root-cause-analysis, troubleshooting, debugging

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

The Team:

As a function of Data dog's GTM Enablement & Business Value department, the Business Value team partners with go-to-market teams to deliver impactful business cases to our customers to justify their investment in Datadog. Our GTM Enablement org works with a best-in-class product that solves real problems for our customers, and our Business Value team plays a key role in instilling value selling practices across the entire sales and CS organization. From building impactful programs to developing ROI/TCO value models, we help drive revenue and high-level strategic decision making across the entire business.

The Opportunity:

We’re seeking a creative and entrepreneurial Business Value Manager who will partner directly with our customers in LATAM to build business cases that quantify the business value our products deliver to their bottom line. This critical customer-facing position will collaborate cross-functionally with teams ranging from Sales and Post Sales to Marketing and Product in order to scale the business value function within Datadog. In this role you will directly impact the bottom line of our business while gaining executive visibility inside and outside of the organization. Your efforts will play a crucial role in supporting our sales teams in LATAM as they work towards expanding Datadog's current market footprint.

At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Lead business value assessments for our customers in LATAM, working closely with customers to identify key business drivers and quantify the business value our products deliver to their bottom line
• Develop in-depth ROI/TCO value models to quantify business value that can be achieved through our products
• Partner with sellers to lead value-based discovery sessions with technical and business stakeholders to drive key objectives and measurable outcomes 
• Craft and deliver executive level presentations to CxOs
• Perform strategic analyses in support of sales opportunities, identifying areas where our products can add value to customers' business operations
• Build short term and long term observability strategies for customers based on industry and maturity
• Develop and operationalize models, processes, and materials (e.g. talk tracks) to drive continuous improvement in our Business Value Program Pilot, test and validate new business value offerings / programs in partnership with GTM teams
• Become an expert in Datadog selling methodology while driving adoption
• Assist with Datadog’s ongoing field enablement efforts with value selling training, designing new training curriculum, knowledge management, etc.
• Build external presence via delivery of webinars and other events to communicate Datadog’s value to our customers in achieving key digital transformation initiatives

 Who You Are:

• Experienced in 6+ years working in a related field with 4+ years experience in: running business value assessments; management consulting or IT consulting with proven track record of advising senior business stakeholders; enterprise sales or other equivalent experience
• Someone who holds a BA in Engineering, Economics, Finance, or other analytical field required, MBA or other advanced degree strongly preferred
• Outstanding in your analytical abilities, verbal and written communication skills
• An exceptionally strong presenter with demonstrated experience in client-facing role or working with C-suite executives
• Someone who brings a strategic, consultative mindset
• Confident in building financial models and analyzing businesses
• Passionate about coaching others and comfortable working and leading cross-functional teams
• Proficient in Portuguese and English
• Comfortable building relationships with Datadog’s sellers and adopting a consultative approach to advising our sales teams in LATAM
• Willing to travel up to 15% of time

Bonus Points:

• Proficient in Spanish
• Highly analytical and comfortable with complex data sets
• Creative problem solver who thrives with ambiguity
• Equally comfortable with the big picture and with the details
• Experience in a SaaS company in a complex sales-cycle
• Knowledge and interest in the cloud and monitoring space
• Excited to work with engineering, marketing, sales, finance and other functions

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

 Benefits & Growth:

• Generous and competitive benefits
• New hire stock equity (RSUs) and employee stock purchase plan
• Continuous career development and pathing opportunities 
• Product training to develop an in-depth understanding of our product and space
• Best in breed onboarding
• Internal mentor and buddy program cross-departmentally
• Friendly and inclusive workplace culture

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

About Us: 

Datadog is the monitoring and security platform for cloud applications. Our SaaS product is used by organizations of all sizes across a wide range of industries to enable digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stack, allowing for seamless collaboration and problem-solving among Dev, Ops and Security teams globally. Given the resilience of cloud technologies and importance placed today in digital operations and agility, Datadog continues to innovate and is well positioned for the long term.

#LI-Hybrid

G&A at Datadog rapidly scales the physical space, hiring, onboarding, and financial and legal systems to keep our business running in top form.

As a Deal Desk Analyst, you will work cross-functionally with our Sales Operations, Billing, Contracts and Legal teams to provide quoting and deal structuring support to the Global Sales Team. This will be a growth position as Datadog’s business continues to expand.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Develop in-depth knowledge of Datadog’s licensing and pricing models to provide deal structuring and quoting support to our global sales teams  
• Be a creative problem solver who finds a way to meet customers’ needs while adhering to Datadog’s selling policies
• Solve customer satisfaction issues following execution of the deal
• Actively negotiate deals directly with the customer as needed
• Work cross functionally across various stakeholder groups including legal, contracts, sales operations, order management, revenue, finance and product management
• Function as point of contact and subject matter expert for Sales on deal pricing matters
• Drive adherence to internal controls, protocols and business rules

Who You Are:

• At least 4 years of overall experience including related processes such as sales operations, finance, sales strategy, and sales enablement
• At least 2 years of experience with deal structuring/quoting complex SaaS transactions for a fast-growing multi-national company  
• Working knowledge of revenue recognition principles 
• Must be comfortable representing the company to customers in negotiations and resolving customer satisfaction issues  
• Strong attention to detail 
• Ability to multi-task
• Strong communication skills
• Ability to work in fast paced, high pressure environment
• Strong quantitative skills 
• Strong MS Word, Excel and PowerPoint skills

Bonus Points:

• Experience with Salesforce and CPQ

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Generous and competitive benefits package
• New hire stock equity (RSUs) and employee stock purchase plan
• Continuous career development and pathing opportunities 
• Product training to develop an in-depth understanding of our product and space
• Best in breed onboarding
• Internal mentor and buddy program cross-departmentally
• Friendly and inclusive workplace culture

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. 

About Us:

Datadog is the monitoring and security platform for cloud applications. Our SaaS product is used by organizations of all sizes across a wide range of industries to enable digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stack, allowing for seamless collaboration and problem-solving among Dev, Ops and Security teams globally. Given the resilience of cloud technologies and importance placed today in digital operations and agility, Datadog continues to innovate and is well positioned for the long term. 

RECRUITER TAG GOES HERE

Our Director, Enterprise Sales will provide strategy, mentorship, and guidance for a team of Enterprise Sales Executives who are responsible for driving new business through the full sales cycle.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do: 

• Manage, hire, train and ramp a team of Enterprise Sales Executives responsible for new and expansion bookings
• Achieve annual Enterprise bookings quota with monthly and quarterly targets
• Develop and manage Enterprise Sales Executives on productivity metrics such as deal size, win rate, and forecast accuracy as well as how to lead a customer through a proactive sales cycle
• Coach Sales Executives through building executive relationships with Named Enterprise accounts in their territories and through complex Enterprise deals and negotiations
• Shape the direction of the go-to market strategy and execution for your region
• Work collaboratively with Marketing, Product and Success to build targeted messaging and collateral, and mapping a customer journey for the specific business needs of your region
• Conduct weekly forecast meetings 
• Support direct reports by participating and leading in client and prospect meetings. Engaging other corporate resources as required

Who You Are:

• Experienced in managing a high performing Enterprise Sales team for a B2B technology company
• A strong relationship builder with 5+ years of overall Enterprise sales experience working with Fortune 1000 companies 
• Confident in managing complex sales processes with multiple stakeholders and negotiations with pricing based on business value, legal and procurement 
• Knowledgeable in selling to C-level executives in the IT space 
• Experienced in setting quotas and managing people against those quotas
• Passionate about coaching others with a successful track record as an individual contributor and can share relevant and complex closing experience with a growing team
• Role requires regular travel to client sites, within your area and other regions, using various modes of transportation (car, train, air), depending on business needs

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

• High income earning opportunities based on self performance
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing 
• Sales training in MEDDIC and Command of the Message 
• Intra-departmental mentor and buddy program for in-house networking 
• An inclusive company culture, opportunity to join our Community Guilds
• Generous and competitive medical benefits package
• Retirement savings match
• Pet adoption and insurance program

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Datadog is seeking a strategic, results oriented Director to lead and scale our Technical Support Engineering (TSE) organization across LATAM. This leader will be responsible for strengthening and expanding our regional support presence, building high-performing teams, and ensuring operational excellence as we continue our rapid growth.You will lead a team of managers and support engineers in our LATAM region, partnering cross-functionally to deliver exceptional customer outcomes and consistent global standards.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do: 

• Lead, develop, and scale a multi-country Technical Support Engineering organization across LATAM
• Evaluate and launch new support locations within LATAM as customer growth requires
• Act as the owner for your team’s metrics and performance - partnering closely with upper management and HR on performance management and employee issues
• Provide strategic guidance and oversight to Managers on regional projects, ensuring their successful and timely completion.
• Lead regional hiring efforts to attract and retain top technical talent in competitive LATAM markets. Ensure that all quarterly hiring targets for the region and functional area are met
• Ensure the successful onboarding and development of Technical Support Engineers
• Drive cross-functional projects or initiatives to improve team productivity, process, or procedure
• Collaborate with internal teams and customers on high-priority escalations/incidents and act as a resource to resolve escalations from team members as necessary
• Conduct regular 1:1’s with team members to provide constructive feedback and skills development.
• Liaise with other groups throughout the organization (Sales, Customer Success, Engineering, Product) to tackle urgent matters, and to implement workflow improvements that help ensure smooth overall operation

Who You are:

• 8+ years of experience in Technical Support, Solutions Engineering, or a related technical customer-facing function
• 5+ years of experience leading manager of managers in a multi-layered organization
• Proven experience building or scaling teams from zero in new locations or emerging markets
• Experience managing teams across multiple countries, with demonstrated ability to navigate cultural and operational differences
• Strong familiarity with LATAM customer segments and regional business nuances
• Demonstrated ability to implement consistent performance standards across distributed teams
• A critical thinker who defaults to a customer-centric approach.
• Passionate about using analytics to drive informed decision-making and optimize processes.
• Someone with a high EQ and soft skills.
• Able to work a rotating schedule that requires weekend availability
• Bonus Points: 
• Knowledge of current monitoring solutions, DevOps tooling, and related technologies
• Previous experience working in a hyper growth organization
• CS or Engineering degree

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Generous and competitive global and US benefits
• New hire stock equity (RSUs) and employee stock purchase plan
• Continuous career development and pathing opportunities
• Product training to develop an in-depth understanding of our product and space
• Best in breed onboarding
• Internal mentor and buddy program cross-departmentally
• Friendly and inclusive workplace culture

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

As an Enterprise Sales Engineer, you will provide technical expertise through sales presentations, product demonstrations, and supporting technical evaluations (POVs). Sales Engineers help qualify and close opportunities with customers and partners and have a voice with the product team to help prioritize features based on input from customers, competitors, and partners.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Partner with the Sales team to articulate the overall Datadog value proposition, vision and strategy to customers
• Own technical engagement with customers during the trial phase. Communicate Datadog’s value based on activities and work with customers on any identified issues or concerns to successful conclusion
• Technically close complex opportunities through advanced competitive knowledge, technical skill, and credibility
• Deliver product and technical briefings / presentations to potential clients
• Maintain accurate notes and feedback in CRM regarding customer input both wins and losses
• Proactively engage and communicate with customers and Datadog business/technical teams regarding product feedback and competitive landscape

Who You Are:

• Passionate about educating customers on observability risks that are meaningful to their business, and able to build and execute an evaluation plan with a customer
• Someone with strong written and oral communication skills. This role requires an ability to understand and articulate both the business benefits (value proposition) and technical advantages of our offering
• Experienced in programming/scripting with any of the following: Java, Python, Ruby, Go, Node.JS, PHP, and .NET etc.
• Someone with a minimum of 3+ years in a Sales Engineering or DevOps Engineering role
• Able to sit up to 4 hours, traveling to and from client sites 
• Able to travel via auto, train or air up to 45% of the time

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

Location: São Paulo, Brazil
Reports to: Director, Field Enablement
Travel: ~30%

The Team

Our GTM Enablement team plays a critical role in helping Datadog’s Sales and Customer Success teams succeed by equipping them with the right skills, knowledge, and tools at the right time. We partner closely with teams across Sales, Customer Success, Product Marketing, Curriculum, and Operations to ensure enablement programs translate into real performance in the field.

As Datadog continues to invest in LATAM, this role represents a foundational hire—helping establish how enablement shows up locally while staying tightly connected to our global enablement ecosystem.

The Opportunity

Datadog is growing quickly across Latin America, and we’re looking for our first Field Enablement Manager based in LATAM to support this momentum. This role will be responsible for delivering ongoing ramp and everboarding enablement for our Sales and Customer Success teams across LATAM—particularly for sellers and CSMs based in Brazil and Mexico.

In addition, you’ll support Spanish- and Portuguese-speaking sellers based in North America (e.g., Boston, Denver, Atlanta) who sell into LATAM accounts. You’ll serve as a trusted partner to the field, ensuring global enablement programs land effectively in the local context—across language, culture, sales motion, and market dynamics.

This role is ideal for someone who thrives as an independent operator, builds strong relationships in the field, and enjoys adapting enablement to meet regional needs while staying aligned with global standards. This role will report into the our global Field Enablement team based in New York City and continue partnering with Field Enablement Managers globally across all regions and segments. 

What You’ll Do

• Deliver live and virtual enablement sessions focused on ongoing ramp and everboarding for Sales and Customer Success teams across LATAM.
• Partner closely with Sales and CS leaders in Brazil and Mexico to understand performance needs and provide targeted enablement support.
• Support Spanish- and Portuguese-speaking sellers based in North America who sell to LATAM customers.
• Adapt and localize globally developed enablement programs to ensure relevance across language, culture, market context, and regional sales motions.
• Design and facilitate reinforcement activities (e.g., role plays, deal clinics, skill practice sessions) that help sellers apply core concepts in real customer scenarios.
• Collaborate closely with the Curriculum team to share field insights, provide feedback on program effectiveness, and support continuous improvement of global content.
• Track participation, collect feedback, and use qualitative and quantitative insights to assess enablement impact and identify opportunities for improvement.
• Build trusted relationships with Sales, Customer Success, and cross-functional partners to diagnose challenges and recommend appropriate enablement interventions.
• Act as a regional connector—surfacing LATAM-specific insights back to global enablement teams to help shape future programs.

Who You Are

• 3–5 years of experience in sales enablement, field enablement, training, or a related GTM role.
• Experience supporting Sales and/or Customer Success teams in a SaaS or technology environment; regional or international experience is a strong plus.
• Fluent in Spanish, Portuguese, and English (required).
• Strong facilitator with experience delivering engaging live and virtual training sessions.
• Solid business acumen and comfort working with performance data, field feedback, and qualitative insights to inform enablement decisions.
• Highly collaborative and relationship-oriented—you build trust quickly with sellers, managers, and cross-functional partners.
• Familiarity with sales methodologies such as MEDDICC or Command of the Message.
• Foundational understanding of Datadog’s core product pillars (Infrastructure, APM, Logs) and the ability to connect product capabilities to customer value.
• Organized, adaptable, and comfortable operating independently in a fast-growing region.
• Scrappy and pragmatic—you enjoy building from the ground up and iterating as you go.
• Willing and able to travel approximately 30% across Latin America and North America.

Why This Role Matters

As Datadog’s first Field Enablement hire in LATAM, you’ll play a pivotal role in shaping how enablement supports our sellers and Customer Success teams in the region. You’ll help ensure our global programs translate into local impact—accelerating ramp, improving confidence, and enabling teams to succeed with customers across a rapidly growing market.

#LI-Hybrid

About the Team: Our Technical Support Engineering team is the backbone of our customer success, providing expert assistance and driving efficient solutions to complex technical challenges. We're a collaborative group of problem-solvers, passionate about delivering exceptional support and fostering strong relationships with our customers. Working within a global environment, we value teamwork, innovation, and a commitment to continuous improvement.

Responsibilities:

• Work as the primary point of contact for all tickets in your name
• Act as an escalation point for the Technical Support and Technical Account Management team
• Analyze and troubleshoot incidents with a one-touch resolution mindset
• Interpret customer questions on product usage and provide detailed and timely answers
• Write detailed and thorough escalation notes for sending tickets to senior engineering teams
• Perform routine follow-ups and ticket management via email and the case management system
• Write and maintain the internal and external knowledge bases
• Communicate with customers and internal parties about existing tickets and identify common patterns
• Provide feedback to management about improvements to processes and procedures

Minimum Qualifications:

• 3+ years of professional experience in a Technical Support role within software and/or technology.
• Exceptional communication skills, both written and verbal, with the ability to clearly convey complex technical concepts to diverse audiences (technical and non-technical, internal and external) in a business-to-business setting.
• Proven experience in in-depth software troubleshooting, demonstrating a customer-centric approach, a strong sense of ownership, and the ability to maintain a positive and collaborative attitude within a global technical support environment
• Ability to create and maintain comprehensive technical documentation, including knowledge-base articles, how-to guides, and troubleshooting guides.
• Understanding of networking fundamentals, including TCP/IP, routing, subnets, firewall rules, and proxy connectivity, coupled with the ability to utilize system-level tools for network troubleshooting and validation of open ports.
• Experience with RESTful APIs, their usage, and how they are leveraged in corporate environments
• Experience of AI
• Proficient in navigating and performing basic tasks within a Linux Shell in a professional enterprise environment

Preferred Qualifications: 

• Experience reading or writing code with a strong preference for Python.
• Ability to effectively analyze application logs and data sets to extract relevant information for troubleshooting and resolving technical issues.
• Ability to build cURL commands and use them as a troubleshooting tool
• Experience with TLS and Certificate troubleshooting
• Basic understanding of and experience with SAML
• Experience with database platforms and ability to troubleshoot reading from databases
• Experience with the following platforms:
  • MongoDB
  • Docker
  • OpenVPN

#LI-MDI

#Remote

Position Summary

We are looking to hire a Senior Business Development Manager to spearhead our entry and expansion into providing innovative cashless solutions. This pivotal role focuses on promoting our state-of-the-art cashless, which offer not only cashless payment capabilities through RFID/NFC technology but also sophisticated access control for music festivals, sports events, and more across Brazil. The ideal candidate will play a crucial role in establishing strategic partnerships, penetrating new markets, and ensuring that our solutions redefine attendee experience by offering convenience, security, and efficiency.

Why Join Fever?

Joining Fever means becoming part of a forward-thinking, creative, and innovative team committed to revolutionizing the event experience. Our cashless technology is set to transform how attendees interact with events, offering unparalleled convenience and security. At Fever, you’ll have the unique opportunity to lead the charge in introducing a game-changing solution to the market, making a significant impact on the industry. If you’re driven, ambitious, and eager to make a difference in the dynamic world of event technology, we’d love to have you on board.

Key Responsibilities:

• Strategic Market Development: Develop and execute comprehensive strategies to introduce and expand Fever’s cashless solutions within the sports hospitality and music festival industries, identifying key opportunities for growth and adoption.
• Partnership Cultivation: Forge and maintain strategic alliances with event organizers, venue managers, and other relevant stakeholders, aligning our technology solutions with their operational needs and enhancing event experiences.
• Sales Leadership: Drive the sales cycle from prospecting to deal closure, crafting customized presentations, proposals, and contracts that address the unique needs of each client and event.
• Collaborative Efforts: Coordinate closely with Fever’s Product, Technology, and Operations teams to tailor our cashless wristband offerings, ensuring they meet the market’s demands and deliver exceptional user satisfaction.
• Market and Competitive Analysis: Continuously monitor industry trends, competitor movements, and regulatory changes to inform strategic planning and product innovation.
• Client Success and Retention: Oversee the client journey from initial implementation to post-event support, building strong relationships and ensuring high levels of satisfaction and loyalty.
• Feedback Integration: Act as the market’s voice within Fever, gathering and integrating client and attendee feedback to drive ongoing enhancements to our product and service offerings.

Requirements:

• Demonstrated success in business development, with experience in a cashless provider or cashless solutions being a strong plus, ideally within the festivals industry, event technology, sports hospitality, or entertainment sectors.
• Experience in negotiating and closing deals, with a knack for building long-term strategic partnerships.
• Strategic thinker with a strong analytical capability, adept at turning market insights into actionable business strategies.
• Exceptional communication and interpersonal skills, capable of engaging effectively with various stakeholders.
• Deep understanding of RFID/NFC technology, cashless payment systems, and their application in enhancing event experiences.
• Leadership qualities that inspire cross-functional teams to work collaboratively towards common goals.
• Bachelor’s degree in Business Administration, Marketing, or a related field

Benefits & Perks

• 40% off all Fever plans (Restaurants, Music Festivals, etc.)
• Access to co-working space and opportunity for flexible working 
• Opportunity to have a real impact in a high-growth global category leader
• Hybrid working
• Health insurance
• Meal tickets
• Transport ticket
• Gympass membership
• Responsibility from day one and professional and personal growth
• Great work environment with a fun, international team of talented people to work with!

About Us

Nu is one of the largest digital financial platforms in the world, with more than 127 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America — and this is still just the beginning of the purple future we’re building.

Listed on the New York Stock Exchange (NYSE: NU), we combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human. Our impact has been recognized by global rankings such as Time 100 Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Bank.
Learn more about our career opportunities here.

About the Role

We are looking for a Senior IT Engineer to design, implement, and operate our global office and data center network. In this role, you will own the connectivity and performance of Nu’s physical locations, ensuring that our offices and data centers are reliable, secure, and ready to support our next waves of growth.

You will work on routing, switching, wireless, security, and observability across our global stack, leading key initiatives such as new office rollouts, critical connectivity improvements, and the evolution towards Infrastructure as Code (IaC). You will be part of the Global Offices Network team, working closely with peers in Connectivity, Security, and Workplace to provide a seamless experience for Nubankers worldwide.

What You’ll Be Responsible For

Network & Connectivity

• Design, implement, and support enterprise network infrastructure for offices and data centers, including routing, switching, and wireless.
• Maintain and evolve high‑availability data center fabrics (e.g., spine‑and‑leaf topologies with Juniper/Cisco hardware).
• Ensure robust connectivity between offices and data centers, including WAN and SD‑WAN solutions, focusing on performance, reliability, and scalability.

Wireless, Load Balancing & Security

• Configure and support wireless networks (controllers and access points), with strong experience in vendors such as Aruba and Cisco.
• Operate and tune load balancers (e.g., F5, including DNS/ZoneRunner concepts) to guarantee optimal application delivery and resilience.
• Collaborate with security teams on Next‑Generation Firewalls (e.g., Palo Alto, Fortinet) and cloud security brokers (e.g., Zscaler) in a “security‑first” network design.

Automation, IaC & Observability

• Drive the transition away from manual configuration towards Infrastructure as Code (IaC) using tools such as GitHub, Terraform, and/or Ansible.
• Implement and maintain network performance monitoring and observability using tools like PRTG, Prometheus, Grafana, SolarWinds or similar, ensuring proactive detection and resolution of incidents.
• Manage PKI-related activities, including SSL/TLS certificate lifecycle and ensuring secure encrypted communications across services and endpoints.

Delivery & Collaboration

• Lead or co‑lead new office implementations and major network changes, coordinating with Workplace, Connectivity, and other partner teams.
• Act as a technical reference for incident response and problem management in critical networking issues, helping restore services quickly and preventing recurrences.
• Document architectures, runbooks, and standards, helping scale knowledge across the team.
• Mentor more junior engineers and collaborate in a multi‑level team (IC6, IC5, IC3, IC4) to continuously improve how we operate our global infrastructure.

We Are Looking for a Person Who Has

• 5+ years of experience in enterprise networking or infrastructure engineering, working with critical environments (e.g., large offices, data centers, or mission‑critical operations).
• Strong hands‑on experience with routing and switching, ideally using vendors such as Cisco and/or Juniper.
• Experience implementing and supporting wireless networks, especially with Aruba and/or Cisco wireless solutions.
• Solid experience operating network monitoring and performance tools (e.g., PRTG, SolarWinds, Prometheus, Grafana or similar) in production environments.
• Experience with load balancers (e.g., F5) and DNS‑related components (e.g., ZoneRunner or equivalent).
• Exposure to network security components, such as enterprise firewalls and/or security brokers, and comfort collaborating with security teams in a “security‑first” posture.
• Experience with or strong interest in Infrastructure as Code (IaC) and automation for network configuration and lifecycle management (e.g., GitHub, Terraform, Ansible).
• Ability to lead initiatives and coordinate teams during new office rollouts, complex changes, and incident response.
• Strong problem‑solving skills, ownership mindset, and ability to work in cross‑functional, multicultural teams.
• Intermediate English (spoken and written), with the ability to participate in meetings and collaborate with global teams.

Nice to Have

• Familiarity with Zero Trust network concepts and security‑driven networking.
• Experience with cloud networking (e.g., connectivity to public clouds) and hybrid environments.
• Experience with security mindset and encryption topics (e.g., secure protocols, network segmentation), even if not your primary specialization.
• Prior experience in distributed or global organizations.

Location

This opportunity is based in Brazil, with a strong preference for candidates who can work from our offices in:

• Rio de Janeiro, Brazil
• Belo Horizonte, Brazil

You will be part of the Brazil Global Offices Network team and collaborate with colleagues in other locations as needed.

Our Benefits – Brazil

For employees based in Brazil, we offer:

• Chance of earning equity at Nubank
• Food/Meal Card (Vale-Refeição and/or Vale-Alimentação)
• Public Transportation Commuting Benefit (Vale-Transporte)
• NuCare – Psychological, Financial and Legal Assistance Program
• Life Insurance
• Medical Plan
• Dental Plan
• NuLanguage – Language Course Program
• Nucleo – Our learning platform of courses
• Extended Parental Leave
• Daycare Allowance
• Parental Consultancy
• Work-from-home Allowance
• Gym Partnerships
• 30 days of paid vacation
• Relocation Assistance Package, if applicable

Work Model for This Role

This role follows our hybrid work model. Our hybrid work model brings us to the office at least 2–3 times per week, on strategic days designed to maximize team connection and collaboration. For more details, visit our article about Nu’s hybrid work model.

Learn More About How We Build Technology at Nu

• building.nubank.com.br
• youtube.com/@building.nubank
• Listen to our stories on Spotify

As a Project Manager, you will join our Delivery team in Sao Paulo to spearhead the deployment of Shift’s AI solutions for global insurance clients. You will act as the cornerstone between our technical teams and client stakeholders, ensuring projects move from initial scoping to scalable, long-term success. Your goal is to anticipate risks and build strong, trust-based relationships that allow our products to deliver measurable value across diverse markets. This hybrid role is essential for driving the collaborative execution that defines how we win together at Shift, and should expect to be in the office 2 days per week.

What Your Impact Looks Like:

At Shift, we value ownership from day one. In this role, you will:

• Jump In & Get Things Done: Take proactive ownership of project milestones and resolve blockers quickly to keep delivery on track. Coordinate with our technical program management team to ensure alignment between product roadmap and project plan as well as the execution of the release process
• Simplify the Complex: Translate technical requirements and project plans into clear, accessible language for both internal teams, customers, and C-level stakeholders.
• Decide with Data & EQ: Manage complex client relationships by balancing hard project data with emotional intelligence to navigate high-pressure situations.
• Test, Learn, Scale: Experiment with new project management methods and share these learnings to help the delivery organization improve speed and quality.
• Fix Issues Without Drama: Address delivery challenges directly and objectively, focusing on collaborative solutions rather than placing blame.
• Communicate with Impact: Adapt your communication style to align diverse stakeholders, from operational teams to senior management, around shared project goals. 
• Cross the Finish Line: Ensure projects are delivered fully and meet agreed-upon standards, validating that outcomes truly meet client expectations before closure.

What You'll Need to Succeed:

We are looking for a Shifter who is...

• Impact Oriented: You bring at least 5 years of technical project management experience with a consulting or SaaS company.  You have a proven track record of managing complex projects and understand how to turn project milestones into measurable business impact.
• Methodology-Minded: You hold a PM certification (PMP, Prince2, or CAPM) and use a structured approach to build scalable processes and implementation plan, but understand how to apply these frameworks flexibly.
• Bilingual: You are a fluent English speaker (written and spoken) to effectively manage our global and local stakeholders and lead complex discussions and technical scoping in both languages. Professional fluency in Spanish is nice to have.
• Growth Minded: You are always looking for a better way to do something - you are eager to test, learn, and adapt your project management methods by integrating AI-driven tools into your own workflow, using technology to automate the routine and scale your impact as Shift grows. 
• Collaborative: You thrive in cross-functional environments, partnering naturally with Product, Engineering, and GTM teams to deliver unified outcomes.
• Client Focused: You are committed to exceptional service but prioritize the project’s long-term success over short-term requests. You have the professional courage to stand your ground under pressure and navigate difficult client conversations with data and integrity.

Interview Process

• Talent Acquisition interview
• Manager interview
• Interview with Americas Head of Delivery
• Business Case