About the Role

Enterprise Access is the authentication and authorization backbone of the Okta Identity Cloud. Every login, every policy evaluation, every federation flow runs through this pillar. The products MFA, SSO, Authentication Policies, Authenticators, Federations (SAML/OIDC/OAuth), XAA Protocol, Customer Identity, Identity Verification, Frontline Worker Authentication, and OIE Upgrade paths,  serve billions of monthly authentications across thousands of customers. This PM Director will own the authentication protocols and policies that enable human and non-human identities to authenticate, delegate authority, and interact securely with enterprise resources.

You will run Enterprise Access day-to-day: setting roadmap, driving execution, managing a team of 5-7 PMs, and serving as the primary PM voice for this pillar in quarterly planning, cross-pillar coordination, and customer engagements. Success in this role requires a strong ability to understand customer requirements, a deep empathy for user experience, and the ability to strategically prioritize what’s most important while managing requests from multiple teams at Okta.

Okta’s Top 5 Core Leadership Competencies are part of the deeply ingrained principles that guide all of our company’s actions. They also align strongly to our cultural cornerstones, our Okta values: love our customers, empower our people, never stop innovating, act with integrity, and maintain transparency. It’s our expectation that our managers and leaders embody these core competencies:

• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.          
• Demonstrates Self-Awareness (EQ): Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Develops Talent: Developing people to meet both their career goals and the organization’s goals.
• Drives Results: Consistently achieving results, even under tough circumstances.
• Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies.

What You'll Do

Roadmap and Strategy

• Define and drive the Enterprise Access product strategy and roadmap. Translate customer needs, competitive dynamics, and platform capabilities into clear priorities.
• Own the identity authentication roadmap including backchannel authentication, machine delegation, and protocol unification in partnership with Okta's AI product pillar.
• Make data-backed prioritization decisions across competing demands: AI identity commitments, named-account customer obligations, revenue-driving upgrade paths, and long-term platform investments.
• Evangelize your vision to engineering, design, field teams, and customers.

Execution and Delivery

• Ship products that drive measurable adoption and revenue outcomes. Own quarterly delivery commitments across multiple engineering groups.
• Collaborate with architecture, engineering, and design to build platform-first experiences at scale.
• Partner with the data team to define product usage metrics and tie them to business outcomes.
• Prioritize rigorously. This portfolio has more demand than capacity. Saying no clearly is as important as saying yes.

Customer Engagement

• Engage directly with strategic and Fortune 500 accounts to understand authentication and identity requirements.
• Partner with field teams to translate customer needs into product priorities. Support critical deals with technical depth and roadmap credibility.
• Incorporate beta feedback into product direction. Stay close to customers during early access programs.
• Collaborate with product marketing on positioning, messaging, and go-to-market for new launches.
• Inform pricing and packaging decisions based on domain expertise and market analysis.

Team Leadership

• Manage a team of 5-7 product managers across authentication, policies, federations, customer identity, identity verification, and frontline access.
• Drive a high-performance culture with clear expectations, timely feedback, and genuine investment in career growth.
• Build a strong bench of leaders. Identify and develop future leaders within the team.
• Own performance reviews, compensation assessments, and career conversations.
• Develop a long-term people plan aligned with the product strategy.

What Success Looks Like (First 6 Months)

• Own and deliver roadmap commitments across authentication, policies, and federation.
• Be the primary PM voice for Enterprise Access in quarterly planning reviews and leadership forums.
• Build trusted partnerships with engineering leads across the authentication and access platform teams.
• Have a clear point of view on the next fiscal year's Enterprise Access strategy and where the portfolio should invest.

Required Qualifications

• 8+ years of product management experience, with 3+ years managing PM teams.
• Experience leading authentication, authorization, or access management products at enterprise scale.
• Strong technical foundation, you can engage in protocol-level discussions (OAuth, OIDC, SAML, FIDO2) and make informed technical tradeoff decisions.
• Track record of shipping products that drove measurable business outcomes (adoption, revenue, retention).
• Experience prioritizing across competing demands, customer commitments, platform investments, revenue targets,  with incomplete information.
• Proven ability to manage and develop PMs at multiple levels (PM through Group PM).
• Excellent communication skills across technical and executive audiences. You write clearly and present with confidence.
• Strong cross-functional leadership. You build trust with engineering, design, field, and marketing partners.

Preferred Qualifications

• Experience with identity and access management (IAM) platforms or security products.
• Familiarity with AI agent authentication, delegation protocols, or machine identity.
• Experience with phishing-resistant authentication (FIDO2, passkeys, certificate-based auth).
• Familiarity with identity verification and proofing workflows.
• Experience with multi-tenant SaaS platforms at scale.
• Advanced degree in a technical or business field.

#LI-MM

#LI-Hybrid
P11962_3367753

The Technology, Data, and Intelligence Team
Okta is the leading independent identity provider. The Technology, Data, and Intelligence (TDI) organization is the engine that powers Okta's global workforce, providing the technology and systems that enable our employees to do their best work.

The Senior Product Analyst - Workday Expense Opportunity
Reporting to the Director of Finance Technology, this role will serve as the Workday subject matter expert for the Expense module and help drive day-to-day support and long-term enhancements across Workday Finance. You will lead configuration and continuous improvement, partner with stakeholders to solve pain points, and ensure scalable, accurate, and well-tested solutions as Workday evolves.

What you’ll be doing

• Serve as the Workday SME for the Expense module, providing day-to-day support, troubleshooting, and resolving issues
• Configure and maintain Workday Expense, including business processes, security, data flows, and administrative tasks
• Lead design, testing, and deployment of Expense solutions using Workday best practices
• Partner with business stakeholders and COEs to gather requirements, improve processes, and drive adoption
• Build and maintain reports and dashboards to support domestic and international finance operations
• Support Workday releases and upgrades by evaluating new functionality, coordinating testing, and implementing enhancements
• Create and maintain clear end-to-end business requirements and provide functional design leadership
• Deliver hands-on training and contribute to internal enablement across cross-functional teams

What you’ll bring to the role

• 5+ years of Workday Product Analyst experience with 3+ years of hands-on Workday Expense configuration and support
• Deep expertise in Workday Expense configuration, including Business Process Configuration, Security Administration, and EIBs
• Proven functional knowledge of the Expense module, including delivered functionality and report utilization
• Strong testing experience across unit, regression, UAT, and pre-launch validation for new features and enhancements
• Experience balancing day-to-day system support with longer-term enhancement projects and related integrations
• Hands-on experience building and optimizing custom reports and dashboards in Workday or similar SaaS/enterprise platforms
• Strong analytical, communication, and stakeholder management skills in fast-paced, cross-functional environments
• Experience using Agile workflows and tools such as ServiceNow and Jira

And extra credit if you have experience in any of the following!

• Workday Studio, Workday Extend, and developing custom integrations
• Workday HCM experience (understanding of worker/org data and cross-module impacts)
• Experience customizing Workday Expense functionality and expanding into platforms such as Oracle Fusion Cloud or SAP
• Track record of driving automation and process optimization through workflow enhancements and reporting insights

#Ll-MC1

#Hybrid

#PID6607-3341168

About the Role:

Anthropic launches products at lightning speed and many of them grow at an unprecedented pace, too. For no product is this more true than Claude Code,  the fastest-growing software product in history. That said, speed of adoption is not the same as depth of adoption. We’re building a team of Technical Specialists to drive meaningful adoption breadth and depth in our most strategic customers. We’ll do this through delivery of high-quality technical engagement and enablement in the customer’s ~ 90 days before and after contract signature.  

As a Technical Specialist, you’ll largely engage with customers post-sale. Once an account’s implementation set-up is complete, you’ll convert bottom-up developer passion into org-wide meaningful adoption through bespoke enablement tailored to the customer's stack, repos, and workflows and focused upon deep adoption of proprietary Claude capabilities, which we know drive stickiness.

You'll also engage in strategic pilots before signature — partnering with Sales, Applied AI, and the customer's engineering leads to scope the pilot, run the enablement, and instrument the success criteria that close the deal. Carrying that context from pilot into post-sale is what makes adoption stick.

This is not a technical implementation role — that work sits with our Implementation Specialists. You'll spend your time in front of developers launching Claude Code, department leaders adopting Cowork, on stage at customer events and Anthropic builder summits, and in Claude Code and Cowork, building the demo apps and reference implementations that prove what's possible.

You’re the kind of person engineers want to grab coffee with after your workshops — credible because you can open a terminal in the meeting and actually drive the tool, exciting because you've thought hard about how agentic AI changes how software gets built, and useful because you can answer the next three questions a senior platform engineer is about to ask about security, scale, or agent behavior.

What You'll Do:

Drive end-user excitement inside enterprise accounts (primary focus)

• Design and deliver customer-specific enablement programs — workshops, office hours, "build your first agent" labs, role-based curricula for engineering, data, platform, security, and knowledge-worker audiences

• Drive deep adoption of proprietary Claude Code capabilities that make our tools sticky (subagents, hooks, MCP servers, headless mode, managed settings) tailored to the customer's stack, repos, and actual workflows (CI/CD, IDE integration, source control, secure coding, agentic pipelines)

• Enable and excite champions and AI Center of Excellence leads inside customer orgs, arming them to scale the motion without you in the room

Support strategic pilots with pre-sales technical enablement

• Partner with Account Executives, Applied AI, and customer engineering leads on pilots for strategic accounts

• Carry pilot context into post-sale engagement so the customer’s experience is seamless and deeply focused upon their unique needs

Run hackathons and builder events that create lasting momentum

• Design, scope, and run on-site and virtual hackathons inside customer organizations

• Bring the playbook: themes, judging rubrics, starter kits, prize structures, post-event follow-through that turns hackathon prototypes into shipped products

• Partner with Anthropic Marketing and Events to amplify the best work from customer hackathons externally where appropriate

Build the demos, content, and reference implementations that sell themselves

• Build production-quality demo apps, reference architectures, and code samples on the Claude Developer Platform, Claude Code, and Claude Enterprise (including Cowork) — using the products daily yourself as core infrastructure

• Create technical content — tutorials, blog posts, recorded walkthroughs, internal "cookbooks" — tailored to enterprise developer audiences and their real workflows (CI/CD, IDE integration, secure coding, agentic workflows, multi-agent orchestration)

• Translate new product capabilities into field-ready content within days of release

Be the trusted technical voice in front of customers

• Deliver keynotes, technical talks, and live-coded demos at customer all-hands, internal AI summits, and Anthropic-hosted builder events

• Run "ask me anything" sessions with customer engineering organizations and engage credibly on architecture, prompting, agent design, evaluation, developer workflow, and the honest limitations of where AI coding tools are today

• Represent Anthropic with our customers' engineering communities and, where appropriate, the broader developer ecosystem

Partner across GTM and back to product

• Partner closely with Sales, Applied AI, and Customer Success to sequence engagements that compound (pilot → activation → adoption → value)

• Bring back signal from the field: what enterprise developers are asking for, where they're getting stuck, what would unlock the next leap in adoption, and feed it to Product and Engineering

• Contribute to the playbook: capture what works in pilots and post-sale enablement, share with peers, raise the floor across the team

You may be a good fit if you have:

• 3–7+ years in a customer-facing technical role — Solutions Architecture, sales engineering, developer relations, or technical consulting.

• You build, and you build with our products. You use Claude Code, the Claude Developer Platform, and Cowork as core infrastructure in your own work. You can ship a working demo over a weekend, steer an agent through a non-trivial task live, and have opinions about what's actually good.

• You can hold a room of engineers. You've delivered technical talks, workshops, or training to engineering audiences — platform engineers, ML/AI teams, security-minded enterprise architects — and you know the difference between a session that creates awareness and one that creates champions.

• Builder credibility. A career that includes meaningful time as a software engineer, founder, solutions engineer, developer advocate, or Solutions Architect. You've shipped code that other people have depended on.

• Pilot and evaluation experience. You've supported technical evaluations or pilots in an enterprise setting — scoping, enablement, handling the security/admin/scale conversations without escalating everything to product.

• Strong written and visual communication. Tutorials, decks, code comments, and Slack threads that people actually read.

• Project management instincts. You can run a multi-week activation plan — or a pilot against a defined success metric — without dropping the ball.

• Willingness to travel. Regular travel for on-site enablement, pilots, hackathons, and customer events. Some evenings and weekends around major events.

• Deep enthusiasm for AI with hands-on experience building with LLMs and an instinct for how this technology should be used responsibly inside large organizations.

Join our dynamic team at Shopmonkey, a leading Shop Management Solution dedicated to helping our customers work faster and smarter to grow their business. We specialize in an all-in-one product delivering innovative solutions to shop owners. We are seeking a passionate Sales Development Manager to drive our inbound sales strategy and lead a talented team of sales professionals. The ideal candidate will have a proven track record that is consistent in quota attainment, performance, and growth. Candidates should possess the ability to show how they have and can effectively coach new and existing reps, and grow a sales development team. Please note this is a hybrid role, with in-office expectations 2 days/week in our Larkspur, California office. 

What you'll own:

• Develop and implement strategies to attract and convert inbound leads into sales opportunities.
• Optimize lead qualification and sales conversion rates through effective use of sales tools and technologies.
• Collaborate with marketing teams to align inbound sales strategies with marketing campaigns and initiatives.
• Coach, mentor, and develop a high-performing inbound sales team.
• Set performance metrics, monitor performance, and provide regular reporting on sales activities, pipeline status, and results.
• Identify trends and insights to optimize sales strategies and improve overall performance.
• Stay updated on industry trends, competitor activities, and market conditions to adjust strategies accordingly.

We are looking for people who have: 

• 2+ years of sales or sales development experience with SaaS (management or team lead)
• Must be efficient in working with a growing tech stack: SFDC, Salesloft, Chilipiper, Gong.io, etc.
• SaaS experience prospecting into SMB (inbound and outbound)
• Have the ability to get buy-in from your team of reps of sales org goals
• Have demonstrated collaboration, persuasion, and mentorship/coaching skills
• Great attitude and self-motivation. You act with the team’s best interest in mind, with the ability to productively handle change management.
• You have a proficiency and knowledge of various solution-selling methodologies and best practices
• Take ownership of your work and have strong leadership, coaching, creativity, and analytical skills
• Excellent written and verbal communication skills

This position is compensated at an expected OTE of $140,000 - $160,000 per year. This position is also eligible for equity and standard company benefits as listed below. 

About the Role

Anthropic's Human Data Platform team builds systems designed to collect data that improves our models. This includes the infrastructure to simulate real-world environments and tasks, novel interfaces for data vendors to use, and the pipelines that enable researchers to gather high-quality data at scale. As Claude's real-world usage evolves, so do our data needs — and our tooling has to keep pace. You'll work alongside an engineering team that's quickly prototyping and shipping, help make smart bets about where to focus, and ensure we're investing in tooling that scales. You'll work across research teams, data ops, and external vendors, translating what you learn into clear direction on what to build next.

Responsibilities

• Own the product direction for our human data tooling, with clear prioritization across labeling interfaces, infrastructure investments, data quality, and operational visibility
• Partner with engineering to scope and ship quickly, staying close to the work in a fast-moving prototyping environment
• Develop a deep understanding of research and training approaches to identify where tooling investments will have the highest leverage
• Identify patterns across one-off requests and push toward reusable infrastructure that compounds over time
• Sit in on crowd worker and vendor sessions to systematically understand pain points
• Define and track outcome-based KPIs: time-to-launch for new data collection projects, end-to-end data quality scores, and measurable impact on model evaluation scores

You May Be a Good Fit If You

• Believe that advanced AI systems could have a transformative effect on the world and are interested in helping make sure that transformation goes well
• Are drawn to ambiguous, high-stakes environments where you’ll play a big role in defining the product strategy
• Shipped products where they had to deeply understand technical constraints, not just translate requirements
• Experience working directly with research teams, ideally in AI/ML contexts
• Are equally comfortable talking to crowdworkers about their workflow and to research teams about data quality methodology
• Are a quick study—this team sits at the intersection of a large number of different complex technical systems that you'll need to understand (at a high level) to be effective
• Have an interest in how humans interact with AI systems and how to design experiences that elicit high-quality data

Strong Candidates May Also Have

• Experience building data collection tools, annotation platforms, or human-in-the-loop pipelines
• Experience working with researchers who are internal users/customers 
• Good instincts and an eye for intuitive user experiences, particularly those involving complex UI interactions or annotation workflows
• Strong project management skills: prioritization, communicating across team/org boundaries

The ideal candidate has the following virtues/values:

• Intellectual curiosity without ego: Comfortable not knowing things and asking questions to learn
• Autonomous learning: Able to independently figure out how systems work and develop expertise quickly
• Researcher EQ: Deep understanding of how researchers think and what motivates them
• Product creativity: Ability to see novel product opportunities emerging from research capabilities
• Founder mentality: Track record of doing whatever it takes to ship highly technical products

Sales Development Representatives are part of a purpose-driven team that provides an extraordinary product and has an extraordinary impact in customers’ lives. Based in or near Marin County, California, this role will be responsible for identifying and sourcing new qualified sales opportunities for the Account Executive team. This role is one of the first touch points for prospects and has the opportunity to set the tone for the sales cycle following. A successful candidate will schedule product demonstrations between the prospect and the Account Executive and assist the Account Executive with closing the deal through detailed discovery calls and notes that identify key areas of opportunities. Please note this is a hybrid role, with in-office expectations 2 days/week in our Marin County, California office. 

As a Sales Development Representative, you will:

• Source and identify qualified opportunities through high volume targeted outbound/inbound efforts (focus will depend on experience and company needs)
• Work closely and collaboratively with Sales Leadership to develop and implement appropriate prospect communication plans
• Schedule product demonstrations for Sales Account Executives 
• Ensuring all potential customers are followed up with, rescheduled, and owning the process until demonstrations are completed by Sales Account Executives
• Generate and maintain expert knowledge of the Shopmonkey Product, the automotive services industry, competition, market happenings and trends
• Oversee that our CRM is being utilized and managed effectively
• Meet and exceed daily KPI’s and monthly quota
• Help coach and provide light training of new Sales Development Representatives as you grow

To be successful in this role, you'll need:

• Ability and willingness to be a team player by collaborating and leading by example
• Highly intelligent, passionate, with tenacious work ethic and desire to be a top performer
• An honest and genuine approach to helping potential customers
• Resourceful and adaptable to change and feedback that is given
• Ability to handle objections and proactively address potential roadblocks and/or issues
• Strong interpersonal skills and friendly professional demeanor on the phone
• Ability to articulate product value proposition with any level of detail or brevity
• Bachelor's degree preferred
• Prefer successful sales experience in a B2B SaaS environment
• Desire to grow within our organization
• Bonus: Fluent in Spanish! 

This full-time position is compensated at an expected OTE of $80,000. This position is also eligible for equity and standard company benefits. 

About the Role:

Anthropic is looking for experienced, product-minded engineers to own the backend systems that power user experiences across our API, Claude Code, and Claude.ai. You'll independently scope complex, multi-month projects through ambiguous problem spaces and lead peers through technical and product decisions; you'll drive alignment with product, peer engineering teams, and research to identify capability gaps and translate frontier model improvements into shipped products. You'll make architectural decisions that affect the reliability and scalability of systems serving hundreds of thousands of global users (including internal teams), and design processes that help your team operate effectively and never fail the same way twice - all while staying hands-on with the code and our models.

We have multiple teams that are currently hiring. Team placement occurs after the interview process, taking into account your interests and experience alongside organizational needs. This flexible approach allows us to match talented engineers with the backend product efforts where they'll have the greatest impact and growth potential:

API Core: You'll build and scale the foundation of the Claude API—the systems that deliver Claude's intelligence to every developer, from startups to enterprise. You'll own the performance, reliability, and efficiency of our core serving path, ensuring users get the most speed and value from our models. You'll partner closely with inference and safeguards to optimize the full stack.

API Capabilities: You'll bring frontier model capabilities to developers through the Claude API, owning core features like vision, tool use, and computer use. You'll launch new models and ship the primitives that make Claude more capable with every release. You'll partner directly with research and inference to productionize what's next.

API Knowledge: You'll focus on transforming Claude into a true knowledge worker by ensuring the model has access to and understanding of the right knowledge at the right time. You'll work on making it possible for developers to securely give Claude access to their data while automatically processing and retrieving relevant information. You'll partner directly with research to bring state-of-the-art retrieval advancements to developers.

Developer Experience: You’ll focus on building products and tools to enable developers to harness the full power of LLMs to create successful, reliable, and groundbreaking applications with ease. You’ll build the tools to accelerate developers from idea to deployment. You'll help figure out how to leverage Claude to improve developer's usage of the API, such as generating and evaluating prompts while collaborating closely with the teams above to bring Claude's current and future capabilities to developers.

API Agents: You'll focus on building the infrastructure and APIs that enable developers to create powerful agentic applications within the Claude API. You'll help developers with agent orchestration through capabilities like tool use, multi-step reasoning, and long-running task execution that allow Claude to take actions and accomplish complex goals on behalf of users. You'll partner with research to bring cutting-edge agent capabilities to production.

Enterprise Foundations: We're looking for a software engineer to join our Enterprise Foundations team—the team that makes Claude enterprise-ready at scale. When a Fortune 500 company wants to roll out Claude to 100,000 employees, we're the team that makes it possible.You'll build the foundational systems that large organizations require before they can deploy AI at scale: user and permissions management, security and compliance features, and analytics infrastructure. This work directly converts product-market fit into revenue by removing the deployment blockers that prevent large organizations from adopting Claude broadly.

Passport: We're building the identity and verification product layer that enables safe model launches as Claude's capabilities expand. This critical effort partners with Safeguards, Auth & Identity, Policy, and Product teams across API, Claude.ai, and third-party platforms as customers, creating the systems for KYC/KYB, trust grant issuance and inheritance, and end-user verification that flow across every Anthropic surface. We sit at the intersection of trust, compliance, and product velocity, delivering the verification primitives that let Anthropic ship advanced model capabilities to the right users at massive scale.

You Might Be a Good Fit If You:

• Have 8+ years of relevant experience as a backend or product engineer, with a track record of leading complex, multi-month projects or teams as a tech lead or equivalent 
• Have strong coding fundamentals and are comfortable working across backend systems, APIs, and integrations — and can reach into the frontend when needed to ship an effective solution
• Have led the design and delivery of large-scale backend systems in production that power high-adoption B2B or consumer facing products
• Are skilled at driving alignment across technical and non-technical teams; you communicate clearly, influence technical decisions beyond your immediate team, and help others ramp effectively on your systems
• Take a product-focused approach to your work work and care about building solutions that are robust, scalable, and easy to use
  Care deeply about investing in the mentorship and growth of your peers
• Have experience with distributed systems, API design, and cloud infrastructure at scale
• Thrive in fast-paced environments and can navigate ambiguity to find the highest-leverage path forward

Company Overview:

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health!

Job Title & Role Description:

The Care Specialist - ECM is responsible for coordinating care for high-complexity patients, mainly working in the field to provide chronic care coordination and support. This role involves direct outreach to patients through phone calls, home visits, and community interactions. The Care Specialist primarily works in patients' homes and communities (90% of the time) and engages in virtual or telephonic support (10% of the time) The Care Specialist will assess patient needs, help set health goals, and ensure that patients receive the appropriate care and resources, with a focus on increasing access to preventative care, reducing emergency room visits, and enhancing self-management. The role requires excellent communication skills, critical thinking, and the ability to work independently and adapt to evolving challenges.

Skills Required:

• At least 2 years of relevant work experience as a Community Health Worker, Peer Support Specialist, Medical Assistant, or in a similar role.
• At least 2 years of Pediatric experience involving Community Referrals, Care Coordination, Navigation of Healthcare Providers and Services, or Management of Healthcare Support Resources.
• High school diploma or GED required.
• A valid driver’s license and auto liability insurance.
• Reliable transportation and the ability to travel within assigned territory or as needed.
• Experience in care coordination for individuals with chronic conditions, behavioral health conditions, or with patients experiencing housing insecurities including homelessness.
• Strong interpersonal and motivational interviewing skills to build trust and rapport with patients.
• Familiarity with trauma-informed care, care coordination, and patient education.
• Proficiency in the use of electronic medical records (EMR) systems and basic computer skills.
• Technologically savvy and able to manage documentation and data entry effectively.
• Ability to work independently in a field-based environment and as part of a team.
• Multi-lingual capabilities preferred but not required.
• Prior home care or Enhanced Care Management experience a plus.
• Community Health Worker certification is a plus.

Key Behaviors:

Adaptability: 

• Ability to work in dynamic, unstructured environments, pivoting quickly to meet the needs of patients and the organization.

Critical Thinking & Problem Solving: 

• Demonstrates strong problem-solving skills when assessing patient needs and determining the best course of action.

Motivational Interviewing & Empathy: 

• Uses motivational interviewing techniques to build rapport, set health goals, and empower patients to take charge of their care.

Relationship Building: 

• Skilled in establishing trust and fostering strong relationships with patients, families, and team members.

Self-Starter: 

• Takes initiative to perform outreach, complete assessments, and follow through with care coordination independently.

Organizational Skills: 

• Excellent at managing time, tasks, and schedules, ensuring that all patient needs are addressed in a timely manner.

Resilience: 

• Demonstrates resilience in challenging situations and remains focused on the goal of improving patient outcomes despite setbacks.

Cultural Competence: 

• Demonstrates sensitivity to and understanding of diverse cultural backgrounds, ensuring that care is provided in a culturally inclusive manner.

Commitment to Quality Care: 

• Shows passion for delivering high-quality care and support to patients, ensuring their well-being and satisfaction.

Competencies:

Care Coordination: 

• Ability to assess patient needs, coordinate care with interdisciplinary teams, and ensure patients are receiving the appropriate services.

Patient Advocacy: 

• Supports patients by navigating healthcare systems, advocating for needed resources, and ensuring timely access to care.

Health Education & Communication: 

• Educates patients about their health conditions, treatments, and the healthcare system in a clear and empathetic manner.

Data Management & Reporting: 

• Proficient in documenting patient interactions and maintaining accurate, up-to-date records in EMR systems.

Patient Outreach & Engagement: 

• Proactively reaches out to patients through multiple communication channels, including phone, in-person visits, and community outreach.

Goal Setting & Self-Management: 

• Works with patients to develop self-care plans, emphasizing shared decision-making and increasing the patient’s ability to manage their own health.

Collaboration & Teamwork: 

• Works effectively as part of an interdisciplinary care team to achieve organizational goals and improve patient outcomes.

Crisis Management & Flexibility: 

• Demonstrates flexibility and adaptability in managing unforeseen challenges, providing support where it is needed most.

Technical Proficiency: 

• Skilled in using healthcare software applications and systems for accurate data entry and patient management.

Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.

Company Overview:

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health!

Job Title & Role Description:

The Care Specialist - ECM is responsible for coordinating care for high-complexity patients, mainly working in the field to provide chronic care coordination and support. This role involves direct outreach to patients through phone calls, home visits, and community interactions. The Care Specialist primarily works in patients' homes and communities (90% of the time) and engages in virtual or telephonic support (10% of the time) The Care Specialist will assess patient needs, help set health goals, and ensure that patients receive the appropriate care and resources, with a focus on increasing access to preventative care, reducing emergency room visits, and enhancing self-management. The role requires excellent communication skills, critical thinking, and the ability to work independently and adapt to evolving challenges.

Skills Required:

• At least 2 years of relevant work experience as a Community Health Worker, Peer Support Specialist, Medical Assistant, or in a similar role.
• High school diploma or GED required.
• A valid driver’s license and auto liability insurance.
• Reliable transportation and the ability to travel within assigned territory or as needed.
• Experience in care coordination for individuals with chronic conditions, behavioral health conditions, or with patients experiencing housing insecurities including homelessness.
• Strong interpersonal and motivational interviewing skills to build trust and rapport with patients.
• Familiarity with trauma-informed care, care coordination, and patient education.
• Proficiency in the use of electronic medical records (EMR) systems and basic computer skills.
• Technologically savvy and able to manage documentation and data entry effectively.
• Ability to work independently in a field-based environment and as part of a team.
• Multi-lingual capabilities preferred but not required.
• Prior home care or Enhanced Care Management experience a plus.
• Community Health Worker certification is a plus.

Key Behaviors:

Adaptability: 

• Ability to work in dynamic, unstructured environments, pivoting quickly to meet the needs of patients and the organization.

Critical Thinking & Problem Solving: 

• Demonstrates strong problem-solving skills when assessing patient needs and determining the best course of action.

Motivational Interviewing & Empathy: 

• Uses motivational interviewing techniques to build rapport, set health goals, and empower patients to take charge of their care.

Relationship Building: 

• Skilled in establishing trust and fostering strong relationships with patients, families, and team members.

Self-Starter: 

• Takes initiative to perform outreach, complete assessments, and follow through with care coordination independently.

Organizational Skills: 

• Excellent at managing time, tasks, and schedules, ensuring that all patient needs are addressed in a timely manner.

Resilience: 

• Demonstrates resilience in challenging situations and remains focused on the goal of improving patient outcomes despite setbacks.

Cultural Competence: 

• Demonstrates sensitivity to and understanding of diverse cultural backgrounds, ensuring that care is provided in a culturally inclusive manner.

Commitment to Quality Care: 

• Shows passion for delivering high-quality care and support to patients, ensuring their well-being and satisfaction.

Competencies:

Care Coordination: 

• Ability to assess patient needs, coordinate care with interdisciplinary teams, and ensure patients are receiving the appropriate services.

Patient Advocacy: 

• Supports patients by navigating healthcare systems, advocating for needed resources, and ensuring timely access to care.

Health Education & Communication: 

• Educates patients about their health conditions, treatments, and the healthcare system in a clear and empathetic manner.

Data Management & Reporting: 

• Proficient in documenting patient interactions and maintaining accurate, up-to-date records in EMR systems.

Patient Outreach & Engagement: 

• Proactively reaches out to patients through multiple communication channels, including phone, in-person visits, and community outreach.

Goal Setting & Self-Management: 

• Works with patients to develop self-care plans, emphasizing shared decision-making and increasing the patient’s ability to manage their own health.

Collaboration & Teamwork: 

• Works effectively as part of an interdisciplinary care team to achieve organizational goals and improve patient outcomes.

Crisis Management & Flexibility: 

• Demonstrates flexibility and adaptability in managing unforeseen challenges, providing support where it is needed most.

Technical Proficiency: 

• Skilled in using healthcare software applications and systems for accurate data entry and patient management.

Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.

Didn't find the perfect job opening? We are constantly creating new positions as we continue to grow our hybrid teams at our main office in Morgan Hill, CA or at our Larkspur, CA office. Tells us a little about yourself and why you think you would be a great fit for Shopmonkey! Simply fill out this general application and we'll get in touch with you if we see a fit in the future. As always, we encourage you to check our job board frequently and apply to any future openings. 

Sama is supporting a professional services engagement with an automotive client to conduct structured real-world data collection using sensor-equipped vehicles. This project will collect high-quality driving data to support the development of advanced autonomous vehicle systems.

The field team will operate in a dual driver/co-pilot configuration to ensure safety, reduce fatigue, and improve data collection quality. We are hiring 3 Drivers to join this project team. 

This is a 4 months contract opportunity paying $25/hour. Sama will offer a Driver Incentive Program tied to completion of the full project duration.

Role Overview

Drivers will operate client-provided vehicles equipped with specialized sensors to capture structured driving scenarios across designated routes and locations in the Bay Area. Drivers will work closely with a co-driver during collection sessions and follow predefined protocols to ensure high-quality data capture.

Key Responsibilities

Vehicle Operation

• Drive sensor-equipped vehicles along predefined routes across the Bay Area.
• Operate vehicles with trailer hitching and reversing when required.
• Maintain safe driving practices and comply with all local traffic laws.

Data Collection

• Conduct daily driving sessions during peak sunlight hours (approximately 4 hours per day) to optimize sensor performance.
• Follow structured collection protocols to capture specific driving scenarios and objects.
• Monitor collection tools and systems to ensure successful capture.

Operational Support

• Assist with troubleshooting minor operational or equipment issues.
• Support setup and breakdown of equipment when required.
• Ensure safe operation of vehicles, sensors and surrounding environments during data collection.
• May include data upload of collected data
• Communication with Project Manager for list of target locations and routes for the coming day(s)

Qualifications

• Valid clean driver’s license
• Minimum age 25 years old 
• Proven experience driving with trailers, hitching and reversing (ability to provide a demonstrating short video)
• Comfortable driving for extended periods in urban environments
• Attention to detail and safety awareness