About the role:

We are looking for highly skilled Associates who will be part of the Service Delivery team in India. The role involves reviewing and classifying industry product data to support accurate product search and discovery on client platforms. The Associates will follow defined guidelines, meet quality and productivity targets, work closely with the team, and adapt to changing processes and tools in a fast-paced environment

Responsibilities:

• Review, tag, and classify retail product data (including product titles, descriptions, images, and attributes) to improve search relevance and product discoverability.
• Apply standardized guidelines and classification rules consistently across tasks.
• Identify data discrepancies, missing attributes, or ambiguous cases and escalate them to the team lead when necessary.
• Maintain high standards of data accuracy, completeness, and consistency while meeting defined quality thresholds and turnaround times.
• Perform quality checks by reviewing, correcting, or reprocessing data to ensure compliance with program requirements.
• Remove duplicate or incorrect entries to maintain a clean and reliable product catalog.
• Collaborate with team members and contribute to shared goals and continuous improvement initiatives.
• Perform additional related tasks as assigned to support product search and classification programs.
• Demonstrate flexibility by adapting to changes in guidelines, tools, or workflows, and transitioning to new processes or task types as required by business needs.

Qualifications:

• Bachelor’s degree in any discipline.
• Minimum C1 Level of Proficiency in Spanish
• Good written communication skills in English.
• Strong attention to detail with the ability to follow structured guidelines and taxonomies.
• Basic understanding of e-commerce or retail product catalogs.
• Ability to process repetitive tasks accurately while meeting quality and productivity targets.
• Proficiency with computers and common tools (spreadsheets, web-based platforms).
• Ability to work independently as well as collaboratively in a team environment.

Preferred Qualifications:

• Prior experience in e-commerce, retail operations, data annotation, search relevance, or product catalog management.
• Familiarity with product taxonomies, ontologies, or classification systems.
• Experience working on search relevance, query-product matching, or product attribute enrichment tasks.
• Comfort working with large datasets and rule-based decision frameworks.
• Exposure to quality assurance processes or audit-based workflows.
• Ability to quickly learn new tools, guidelines, and domain-specific concepts.
• Be inquisitive and eager to learn in a dynamic and fast-paced environment
• Have strong communication skills, both verbal and written
• Take pride in everything they do and be motivated to go above and beyond what is expected
• Possess excellent web research skills
• Demonstrate keen attention to detail
• Have the ability to work with a sense of urgency
• Have good time-management skills
• Have the ability to communicate effectively with people from diverse backgrounds and cultures
• Be a strong team player

NB: This is a temporary, project-based position with the possibility of renewal. While this role will be on payroll, please note that benefits are not included as part of this position.

Sama is supporting a professional services engagement with an automotive client to conduct structured real-world data collection using sensor-equipped vehicles. This project will collect high-quality driving data to support the development of advanced autonomous vehicle systems.

The field team will operate in a dual driver/co-pilot configuration to ensure safety, reduce fatigue, and improve data collection quality. We are hiring 3 Drivers to join this project team. 

This is a 4 months contract opportunity paying $25/hour. Sama will offer a Driver Incentive Program tied to completion of the full project duration.

Role Overview

Drivers will operate client-provided vehicles equipped with specialized sensors to capture structured driving scenarios across designated routes and locations in the Bay Area. Drivers will work closely with a co-driver during collection sessions and follow predefined protocols to ensure high-quality data capture.

Key Responsibilities

Vehicle Operation

• Drive sensor-equipped vehicles along predefined routes across the Bay Area.
• Operate vehicles with trailer hitching and reversing when required.
• Maintain safe driving practices and comply with all local traffic laws.

Data Collection

• Conduct daily driving sessions during peak sunlight hours (approximately 4 hours per day) to optimize sensor performance.
• Follow structured collection protocols to capture specific driving scenarios and objects.
• Monitor collection tools and systems to ensure successful capture.

Operational Support

• Assist with troubleshooting minor operational or equipment issues.
• Support setup and breakdown of equipment when required.
• Ensure safe operation of vehicles, sensors and surrounding environments during data collection.
• May include data upload of collected data
• Communication with Project Manager for list of target locations and routes for the coming day(s)

Qualifications

• Valid clean driver’s license
• Minimum age 25 years old 
• Proven experience driving with trailers, hitching and reversing (ability to provide a demonstrating short video)
• Comfortable driving for extended periods in urban environments
• Attention to detail and safety awareness

Role Purpose

The Team Lead (TL) is a frontline people leader responsible for operational delivery, performance management, and project expertise. TLs anchor quality, productivity, and engagement driving excellence through coaching, data-driven decision-making, and continuous improvement.

Key Responsibilities:

Operational Leadership

• Track project and individual performance using business software used for data management, reporting, and decision-making (e.g. Zoho, Looker,  BI dashboards)
• Ensure achievement of quality, productivity, and adherence KPIs.
• Prepare and maintain daily, weekly, and monthly operational reports.
• Handle escalations and ensure timely resolution.
• Ensure attendance, compliance, and adherence to disciplinary procedures.
• Be flexible to work shifts and on weekends, based on the team roster, to support production.

Project Knowledge & Subject Matter Expertise

• Maintain deep mastery of client expectations, workflows, and project documentation.
• Understand quality thresholds, calibration requirements, and escalation pathways.
• Support Associates, Reviewers, QAs, SMEs and meaningfully contribute to:  
  •  Client calibration/review calls.  
  •  Internal calibration sessions.
• Act as an SME when required, including participating in annotation, review and QA work and deliveries.
• Use hands-on reviews to identify workflow challenges, quality risks, and support needs.
• Act as the first-line escalation point for Associates, Reviewers, and SMEs.
• Ensure consistent communication of workflow updates and client requirements.

Performance & Quality Management

• Set and communicate daily, weekly, and monthly performance targets for the team based on:
  •  Client SLAs and contractual expectations
  •  Project requirements and quality standards
  •  Volume forecasts and throughput constraints
  •  Historical team and individual performance
• Ensure all targets are fully aligned with client SLAs and internal KPIs (quality, productivity, timeliness, compliance).
• Monitor team KPIs using available dashboards and reports, ensuring visibility at individual and team level.
• Track achievement against targets and initiate corrective actions where gaps exist, including:
  • Focused coaching
  • Refresher training
  • Clarification of SOPs and workflow steps
  • Adjustments to daily work allocation
• Provide clear, specific, evidence-based performance feedback grounded in data.
• Conduct root cause analysis to understand trends impacting results and propose targeted interventions.(coaching, refresher sessions, process clarifications)
• Leverage insights from hands-on annotation/QC reviews to validate quality trends and strengthen feedback.
• Ensure all performance decisions are transparent, consistent, and data-driven.
• Partner with the Delivery Manager to review and recalibrate targets during:
  •  Volume fluctuations
  •  Project expansions or phase changes
  •  SLA revisions
  •  Performance deterioration or improvements
• Champion continuous improvement by identifying patterns, risks, and opportunities that enhance output quality and team efficiency.

Dashboard & Data Utilization

Promote data-driven leadership among team members through;

• Use of dashboards to track coaching frequency and overall team health.
• Identifying top performers and staff requiring additional support.
• Fostering healthy performance competition while preventing gaming/manipulation of metrics.
• Collaborating with BI teams to improve dashboard definitions (naming, filters, visibility).

People Management, Conducts weekly performance reviews and structured action planning sessions.

• Support recognition initiatives, team morale, and psychological safety.
• Partner with People Ops on ER  issues, welfare concerns, and attendance/leave management.
• Support talent identification and development for Reviewer/SME roles.

Cross‑Functional Collaboration

• Partner with GSD leadership, People Ops, and BI teams to align workflows and priorities.
• Actively participate in Team Leader Round Tables.
• Ensure smooth communication flow between teams and leadership.

Continuous Improvement & Innovation

• Lead workflow improvement mini-projects and Kaizen initiatives.
• Support integration of new tools and systems
• Recommend practical process improvements backed by data.

Cross‑Project Flexibility & Role Scope

• Adapt to changing business demands by supporting or transitioning between projects where required
• Support Business Continuity initiatives.

 Training & Team Capability

• Support onboarding and training of new team members by facilitating structured learning sessions and providing hands-on guidance.
• Monitor trainee progress and team capability, providing coaching and refresher training to address performance or quality gaps.
• Conduct or support assessments to ensure training objectives are achieved and team members meet required certification or quality standards.
• Collaborate with training and project teams to create or improve training materials, develop training plan in alignment with project requirements and best practices.

Preferred Qualifications:

• Bachelor’s degree in Computer Science, Business, or a related field, preferably with exposure to learning and development or training.
• 1–2 years of experience in team leadership, training, or workforce development within the BPO or technical operations environment.
• Experience training or mentoring young adults in structured learning or workplace programs.
• Familiarity with People Operations and Business Intelligence tools (e.g., Zoho, Looker).
• Experience delivering technical or blended (online and in-person) training programs.

Competencies:

• Coaching & Mentoring
• Communication & Influence
• Analytical Thinking & Data Literacy
• Ownership, Accountability & Integrity
• Adaptability & Professional 
• Project Mastery & Contextual understanding

About the Job: 

The Associate will be part of the Service Delivery team in India, reporting to a Team Leader. The role involves reviewing and classifying industry product data to support accurate product search and discovery on client platforms. The Associate will follow defined guidelines, meet quality and productivity targets, work closely with the team, and adapt to changing processes and tools in a fast-paced environment.

Key Responsibilities: 

• Review, tag, and classify retail product data (including product titles, descriptions, images, and attributes) to improve search relevance and product discoverability.
• Apply standardized guidelines and classification rules consistently across tasks.
• Identify data discrepancies, missing attributes, or ambiguous cases and escalate them to the team lead when necessary.
• Maintain high standards of data accuracy, completeness, and consistency while meeting defined quality thresholds and turnaround times.
• Perform quality checks by reviewing, correcting, or reprocessing data to ensure compliance with program requirements.
• Remove duplicate or incorrect entries to maintain a clean and reliable product catalog.
• Collaborate with team members and contribute to shared goals and continuous improvement initiatives.
• Perform additional related tasks as assigned to support product search and classification programs.
• Demonstrate flexibility by adapting to changes in guidelines, tools, or workflows, and transitioning to new processes or task types as required by business needs.

Minimum Qualifications:

• Bachelor’s degree in any discipline.
• Strong attention to detail with the ability to follow structured guidelines and taxonomies.
• Basic understanding of e-commerce or retail product catalogs.
• Ability to process repetitive tasks accurately while meeting quality and productivity targets.
• Proficiency with computers and common tools (spreadsheets, web-based platforms).
• Good written communication skills in English.
• Ability to work independently as well as collaboratively in a team environment.

Preferred Qualifications:

• Prior experience in e-commerce, retail operations, data annotation, search relevance, or product catalog management.
• Familiarity with product taxonomies, ontologies, or classification systems.
• Experience working on search relevance, query-product matching, or product attribute enrichment tasks.
• Comfort working with large datasets and rule-based decision frameworks.
• Exposure to quality assurance processes or audit-based workflows.
• Ability to quickly learn new tools, guidelines, and domain-specific concepts.
• Be inquisitive and eager to learn in a dynamic and fast-paced environment
• Have strong communication skills, both verbal and written
• Take pride in everything they do and be motivated to go above and beyond what is expected
• Possess excellent web research skills
• Demonstrate keen attention to detail
• Have the ability to work with a sense of urgency
• Have good time-management skills
• Have the ability to communicate effectively with people from diverse backgrounds and cultures
• Be a strong team player.

About the role:

We are looking for highly skilled AI Evaluators to support the development of advanced AI tools for grammar correction and proofreading. This project focuses on creating a rich and diverse dataset of written German text, annotated and corrected by humans.

Responsibilities:

• Respond to a set of prompts simulating realistic business or casual communication.
• Write clear, plausible short texts (3–4 sentences for business settings, 1–2 sentences for casual chat).
• Generate responses with intentional but realistic grammar, spelling, and structural errors.
• Review annotated message pairs (input text + corrected/proofread version) to ensure:
• All grammar/spelling/preposition/punctuation errors are corrected appropriately
• Meaning is preserved between input and corrected text
• Error types are classified correctly
• Explanations are clear and linguistically sound

Qualifications:

• German as a first language - C1 German proficiency 
• English as a second language - B2 English proficiency.
• Ability to follow linguistic and situational writing prompts.
• Good written communication and creativity.
• 2 years working experience in a corporate/ business environment.
• 1 year working experience working as an AI Evaluator, data annotator, or similar role 
• Strong computer literacy and fast, accurate typing skills are essential for navigating annotation tools and maintaining efficiency in text-based tasks.
• Strong logic, intuitive problem-solving and critical thinking; adaptability to the needs of the task. The candidate needs to be open-minded and welcome different viewpoints or solutions.
• Proactiveness, confidence to work independently without constant support. Reliability and being able to make good decisions on their own.
• Be a thought partner to delivery managers, input into the project delivery strategies, and share quality best practices to aid in achieving the project goals.
• Adapt quickly to evolving guidelines, new task types, and AI model updates in a fast-paced, iterative environment. Access to your own laptop for work 

Preferred Qualifications:

• C1 or C2 English preferred 
• Experience working with NLP/GenAI models is a plus 

NB: This is a temporary, project-based position with the possibility of renewal. While this role will be on payroll, please note that benefits are not included as part of this position.

About the Job:

We invite you to join our talent pool as an AI Evaluator, where you will contribute to the advancement of cutting-edge Natural Language Processing (NLP) models. In this role, you will ensure the high quality of AI-generated writing and create original content that enhances the AI’s capabilities. Your insights into client needs and best practices will be instrumental in driving our success and shaping the future of AI-driven content.

Why This Role is Open: As our AI solutions continue to grow and evolve, we are seeking skilled AI Evaluators to help us fine-tune, review, and improve the performance of our models. This is an evergreen position, meaning we are continuously seeking talented individuals for this role. We accept applications on an ongoing basis because we frequently have openings as we expand. If you’re passionate about AI and are looking for a dynamic opportunity, we encourage you to apply now, even if there is no immediate opening.

What to Expect: By joining our AI Evaluator Talent Pool, you’ll be among the first to be considered when positions open up. We are actively reviewing candidates and expect to invite selected individuals for an assessment within the next few weeks. Once assessed, you'll be kept informed of any openings and have a priority spot in the hiring process when roles become available.

Key Responsibilities: 

• Write detailed top-tier original content that demonstrates great creativity and an excellent grasp of English grammar and comprehension.
• Evaluate, edit, and improve the quality of AI-generated writing as well as that from humans-in-the-loop.
• Rate the quality of AI-generated content on rubrics such as grammar, brevity, and correctness.
• Be a thought partner to Delivery managers, input into the project delivery strategies, and share quality best practices to aid in achieving the project goals.
• Deliver just-in-time coaching/mentorship support to production teams on new or changing project instructions as well as “refreshers” on existing instructions on an as-needed basis.
• Manage investigations of escalations to understand the root cause(s), work through the remediation actions, and champion the recovery process.
• Manage the performance and quality of your team through coaching and mentoring to improve writing quality.
• Be a master of the Sama platform.

Minimum Qualifications:

• Have completed a Bachelor's degree or higher in English or Literature.
• Fluency in English at C1/C2 level. Excellent English grammar and comprehension.
• A critical eye and the ability to clearly explain the strengths and weaknesses of a given piece of text.
• Excellent sense of writing style.

Preferred Qualifications:

• At least 2 years of experience in a creative writing role.
• Experience working with NLP/GenAI models is an added advantage.
• Strong critical thinking, reasoning, and exceptional problem-solving skills.
• Excellent written and oral communication skills.
• Demonstrable ability to perform well in a rapidly changing and extremely global team.
• Excellent attention to details.
• Passion for our mission of ensuring a world-class support experience for our community and customers.
• Experience as an editor is an added advantage.

Application Process:

Once you’re part of our talent pool, here’s what you can expect during the interview process:

1. After submitting your application, if you're shortlisted, we’ll invite you to a 60-minute in-person/ virtual assessment.
2. If you pass the assessment, we’ll let you know via email.
3. Once a project is ready to go live, those who’ve passed will be invited to training (this can happen anywhere from a few days to a few weeks after the assessment, depending on the project timeline).
4.  Kindly note that a valid Police Clearance Certificate (Certificate of Good Conduct) is a mandatory requirement for consideration into training.

We’ll provide helpful feedback along the way so you know where you stand and feel supported throughout the entire process.

About the role:

We are looking for a highly skilled Quality Analyst Project Coordinator to support the development of advanced AI tools for product attribution, classification and other purposes. This project focuses on creating a rich and diverse dataset of written German text, annotated and corrected by humans.

Responsibilities:

• Review and audit labeled datasets for both text and image-based content to ensure accuracy, consistency, and adherence to guidelines.
• Document and share feedback with the individual labelers
• Identify trends and insights in quality performance, and effectively mitigate quality performance issues. 
• Communicate quality trends and insights to the customer. Calibrate with the  customer on instructions and edge cases.
• Evaluate responses generated by AI, verifying correctness, clarity, relevance, and alignment with task instructions.
• Apply knowledge of Consumer Packaged Goods domain to accurately classify and/or describe products.
• Collaborate with cross-functional teams to update labeling workflows and improve quality.
• Monitor performance metrics (e.g., accuracy rates, inter-rater agreement) and contribute to continuous improvement initiatives.
• Generate responses with intentional but realistic grammar, spelling, and structural errors.
• calibration sessions to align QA standards across teams and help train new reviewers or analysts.
• Adapt quickly to evolving guidelines, new task types, and AI model updates in a fast-paced, iterative environment.
• Ensure that documentation is up to date. 

Qualifications:

• English as a second language - minimum C1 English proficiency required. 
• C2 level of German
• Ability to follow linguistic and situational writing prompts.
• Excellent written communication and coordination skills 
• 2 years working experience in a corporate/ business environment.
• Prior experience in at least one of the following:
• Linguistic QA
• Data annotation for NLP/AI projects
• ESL/EFL teaching, editing, or copyediting
• Keen eye for detail -spotting subtle grammar and structure issues others miss.
• Comfortable reviewing and providing feedback on structured data.
• Ability to give actionable and constructive feedback to annotators.
• Experience with creating and tracking timelines, milestones, and status reports is a plus.

Preferred Qualifications:

• C1 or C2 level English proficiency. 
• Familiarity with error tagging systems is a big plus.
• Experience in CPG industry/workflows, or other relevant knowledge of retail products. 

NB: This is a temporary, project-based position with the possibility of renewal. While this role will be on payroll, please note that benefits are not included as part of this position.

About the Job:

We invite you to join our talent pool as an AI Evaluator, where you will contribute to the advancement of cutting-edge Natural Language Processing (NLP) models. In this role, you will ensure the high quality of AI-generated writing and create original content that enhances the AI’s capabilities. Your insights into client needs and best practices will be instrumental in driving our success and shaping the future of AI-driven content.

Why This Role is Open: As our AI solutions continue to grow and evolve, we are seeking skilled AI Evaluators to help us fine-tune, review, and improve the performance of our models. This is an evergreen position, meaning we are continuously seeking talented individuals for this role. We accept applications on an ongoing basis because we frequently have openings as we expand. If you’re passionate about AI and are looking for a dynamic opportunity, we encourage you to apply now, even if there is no immediate opening.

What to Expect: By joining our AI Evaluator Talent Pool, you’ll be among the first to be considered when positions open up. We are actively reviewing candidates and expect to invite selected individuals for an assessment within the next few weeks. Once assessed, you'll be kept informed of any openings and have a priority spot in the hiring process when roles become available.

Key Responsibilities: 

• Write detailed top-tier original content that demonstrates great creativity and an excellent grasp of English grammar and comprehension.
• Evaluate, edit, and improve the quality of AI-generated writing as well as that from humans-in-the-loop.
• Rate the quality of AI-generated content on rubrics such as grammar, brevity, and correctness.
• Be a thought partner to Delivery managers, input into the project delivery strategies, and share quality best practices to aid in achieving the project goals.
• Deliver just-in-time coaching/mentorship support to production teams on new or changing project instructions as well as “refreshers” on existing instructions on an as-needed basis.
• Manage investigations of escalations to understand the root cause(s), work through the remediation actions, and champion the recovery process.
• Manage the performance and quality of your team through coaching and mentoring to improve writing quality.
• Be a master of the Sama platform.

Minimum Qualifications:

• Have completed a Bachelor's degree or higher in English or Literature.
• Fluency in English at C1/C2 level. Excellent English grammar and comprehension.
• A critical eye and the ability to clearly explain the strengths and weaknesses of a given piece of text.
• Excellent sense of writing style.

Preferred Qualifications:

• At least 2 years of experience in a creative writing role.
• Experience working with NLP/GenAI models is an added advantage.
• Strong critical thinking, reasoning, and exceptional problem-solving skills.
• Excellent written and oral communication skills.
• Demonstrable ability to perform well in a rapidly changing and extremely global team.
• Excellent attention to details.
• Passion for our mission of ensuring a world-class support experience for our community and customers.
• Experience as an editor is an added advantage.

Application Process:

Once you’re part of our talent pool, here’s what you can expect during the interview process:

1. After submitting your application, if you're shortlisted, we’ll invite you to a 60-minute in-person/ virtual assessment. 
2. If you pass the assessment, we’ll let you know via email.
3. Once a project is ready to go live, those who’ve passed will be invited to training (this can happen anywhere from a few days to a few weeks after the assessment, depending on the project timeline).
4. Kindly note that a valid Police Clearance Certificate (Certificate of Good Conduct) is a mandatory requirement for consideration into training.

We’ll provide helpful feedback along the way so you know where you stand and feel supported throughout the entire process.