Business Operations Analyst, Energy Storage

We're looking for a Business Operations Analyst, Energy Storage, to support the commercial growth of our utility-scale battery energy storage business. You'll be the operational backbone of our sales organization, driving data-informed decision-making, optimizing our sales processes, and enabling cross-functional collaboration to accelerate our market penetration.

Responsibilities will Include:

• Own and optimize our CRM (Hubspot) to ensure data quality, pipeline visibility, and actionable insights for leadership
• Develop sales analytics and reporting frameworks to track KPIs, forecast performance, and identify growth opportunities
• Support market prioritization and segmentation analysis to guide go-to-market strategy and resource allocation
• Collaborate with Finance and Commercial teams on pricing strategy, competitive analysis, and deal economics
• Lead cross-functional project initiatives across Engineering, Commercial, Legal, and Operations to ensure seamless execution of customer engagements
• Support project management of energy storage project development from contract execution through commissioning, coordinating across internal teams and external stakeholders
• Streamline sales operations processes, including proposal workflows, contract templates, and sales enablement materials
• Conduct market research and competitive intelligence to inform product positioning and commercial strategy
• Build financial models to evaluate project economics, incentive eligibility, and commercial terms
• Support RFP response coordination, ensuring timely and high-quality submissions

Desired Qualifications:

• Bachelor's degree in engineering, business, finance, economics, or related field
• 1 to 5 years of experience in consulting, investment banking, corporate finance, FP&A, or operations roles, ideally with exposure to energy, infrastructure, or technology sectors
• Strong analytical skills with proficiency in Excel financial modeling and data analysis
• Experience with CRM platforms or willingness to become a power user quickly
• Demonstrated ability to manage multiple workstreams and drive cross-functional projects to completion
• Interest in or experience with project managing the development of energy storage or renewable energy projects is a plus
• Excellent communication skills with ability to translate complex data into clear insights for stakeholders
• Highly organized, detail-oriented, and process-driven mindset
• Scrappy, hands-on self-starter who is comfortable rolling up sleeves and tackling whatever needs to get done—no task is too small or beneath you
• Comfortable working in ambiguity and building systems from scratch in a fast-paced startup environment
• Experience in energy storage, renewables, or cleantech is a plus but not required
• A passion for sustainability and making the world a better place!

We're looking for a sharp, positive, and motivated self-starter to join our Mid-Market team in San Francisco! In addition to laying the foundation of the team, the Senior Client Partner will be responsible for forming relationships with key brands and ensuring they meet their business objectives using Reddit's advertising suite.

Please note that this role is required to work in-person from our SF office 1-2 days per week.

Core Responsibilities:

• Collaborate with existing clients to deliver Reddit solutions that help achieve those customers’ marketing and business goals
• Identify areas of additional opportunity within existing client relationships, including new lines of business, and move them through to close
• Collaborate with Account Managers to create long-term, mutually beneficial partnerships between your customer base and Reddit
• Act as the CEO of your book of business, and take full ownership of strategic bets, revenue forecasting, and ensuring operational rigor
• Communicate feedback on our sales processes, narratives, and products to advocate for customers and improve the team's effectiveness and efficiency
• Proactively manage and deepen relationships with existing advertising partners, both with agencies and directly with clients to drive year-over-year revenue growth
• Proactively construct upfront and joint business plans with top clients
• Establish mutually beneficial relationships with new clients, educating them on Reddit and the Reddit ads platform
• Leverage agency and client direct relationships to identify new buyers of Reddit advertising products
• Leverage data from internal and external sources to inform client strategies and pitch proposals
• Consistently meet deadlines for all projects, ensuring that clients receive the highest level of customer service
• Act as an internal lead by actively volunteering in team meetings and Reddit special projects
• Own client meetings from agenda to final presentation, instilling confidence and setting all interactions up for success by appropriately setting client expectations, identifying outcomes, and communicating clear next steps
• Act as the primary point of contact for clients to communicate major platform updates, releases, changes, and/or opportunities that will deepen or expand the relationship
• Provide strategic, proactive, and consultative advice to clients in order to uplevel and grow the relationship
• Persistently explore and uncover the needs of your clients, leveraging deep product knowledge to align their goals with new and unique opportunities on the platform
• Shape Reddit’s ads product roadmap by aggregating and sharing client feedback and campaign metrics with cross-functional stakeholders
• Provide thought leadership and act as a Reddit evangelist with partners and at industry events
• Share your industry, client, and product expertise by mentoring and training other team members
• Collaborate closely with other Client Partners and Account Managers to craft a cohesive strategy across shared accounts
• Build and leverage deep internal relationships, both within your direct team and cross-functionally, working together to deliver on client and business goals

Qualifications: 

• 8-12 years of experience in digital media with at least 4-7 years of experience in sales
• Proven experience managing relationships up through C-level executives
• Deep industry expertise in specific verticals, product types, and/or measurement solutions
• Deep existing relationships within the agency and client direct space
• Subject matter expertise in the social media landscape and native advertising
• Experience building and executing long-term account growth strategies
• Demonstrated top-performer achievement against sales targets
• Ability to lead special projects
• Ability to manage and scale a book of business greater than 20 accounts
• Positive outlook, team player
• Demonstrated high achievement against sales targets
• Motivated self-starter who thrives in unstructured environments
• BA / BS degree or equivalent work experience

Benefits:

• Comprehensive Healthcare Benefits and Income Replacement Programs
• 401k with Employer Match
• Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
• Family Planning Support
• Gender-Affirming Care
• Mental Health & Coaching Benefits
• Flexible Vacation & Paid Volunteer Time Off
• Generous Paid Parental Leave  

We're looking for a Senior Client Account Manager to join the Retail vertical of our Large Customer Sales team. This person will closely collaborate with their Client Partner on campaign execution and optimizations to help agencies and advertisers achieve their marketing objectives on the fast-growing Reddit platform.

Please note that this role is required to be based in person in Los Angeles or San Francisco.

Responsibilities:

• Collaborate closely with Client Partners to meet and exceed your clients’ marketing goals
• Proactively manage and deepen relationships with existing advertising partners, both with agencies and directly with clients to drive year-over-year Reddit revenue growth
• Lead and execute campaign launches from start to finish, delivering insightful optimization recommendations to agency and client partners
• Act as the primary point of contact for internal account operations, including managing revenue delivery, troubleshooting issues, and escalating when necessary
• Educate brands and media agencies, effectively communicating Reddit’s value proposition and best practices for advertising on the platform
• Consult clients on their awareness and direct response objectives, partnering closely with Client Partners to craft thoughtful and creative media plans
• Collaborate with Ad Ops to ensure effective campaign delivery and resolve any technical hurdles
• Dive deep into campaign performance data, audience and competitor insights, seasonality, and market and performance trends to develop KPI-driven campaign recommendations
• Proactively seek and represent client needs and asks to cross-functional stakeholders
• Shape Reddit’s native ads product roadmap by aggregating and sharing client feedback and campaign metrics with cross-functional stakeholders

Required Qualifications:

• 8+ years of experience in advertising sales and account management
• Strong understanding of customer marketing funnel and traditional marketing ecosystem
• Comfortable with problems of diverse scope where analysis of data requires evaluation of identifiable factors.
• Understanding of Digital measurement, tracking fundamentals and mobile measurement partners
• Tenacious and entrepreneurial approach to working through product, process, and client challenges
• Experience cultivating strong relationships with external partners
• Exceptional communication and interpersonal skills
• Ability to work in a fast-paced and unstructured work environment
• High attention to detail
• Proficiency in Excel preferred
• BA / BS degree or equivalent work experience

Benefits:

• Comprehensive Healthcare Benefits and Income Replacement Programs
• 401k with Employer Match
• Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
• Family Planning Support
• Gender-Affirming Care
• Mental Health & Coaching Benefits
• Flexible Vacation & Paid Volunteer Time Off
• Generous Paid Parental Leave 

#LI-JS1 #LI-Hybrid

We're looking for a Client Account Manager to join the Retail vertical of our Large Customer Sales team. This person will closely collaborate with their Client Partner on campaign execution and optimizations to help agencies and advertisers achieve their marketing objectives on the fast-growing Reddit platform.

Please note that this role is required to be based in person in Los Angeles or San Francisco.

Responsibilities:

• Collaborate closely with Client Partners to meet and exceed your clients’ marketing goals
• Proactively manage and deepen relationships with existing advertising partners, both with agencies and directly with clients to drive year-over-year Reddit revenue growth
• Lead and execute campaign launches from start to finish, delivering insightful optimization recommendations to agency and client partners
• Act as the primary point of contact for internal account operations, including managing revenue delivery, troubleshooting issues, and escalating when necessary
• Educate brands and media agencies, effectively communicating Reddit’s value proposition and best practices for advertising on the platform
• Consult clients on their awareness and direct response objectives, partnering closely with Client Partners to craft thoughtful and creative media plans
• Collaborate with Ad Ops to ensure effective campaign delivery and resolve any technical hurdles
• Dive deep into campaign performance data, audience and competitor insights, seasonality, and market and performance trends to develop KPI-driven campaign recommendations
• Proactively seek and represent client needs and asks to cross-functional stakeholders
• Shape Reddit’s native ads product roadmap by aggregating and sharing client feedback and campaign metrics with cross-functional stakeholders

Required Qualifications:

• 5+ years of experience in advertising sales and account management
• Strong understanding of customer marketing funnel and traditional marketing ecosystem
• Comfortable with problems of diverse scope where analysis of data requires evaluation of identifiable factors.
• Understanding of Digital measurement, tracking fundamentals and mobile measurement partners
• Tenacious and entrepreneurial approach to working through product, process, and client challenges
• Experience cultivating strong relationships with external partners
• Exceptional communication and interpersonal skills
• Ability to work in a fast-paced and unstructured work environment
• High attention to detail
• Proficiency in Excel preferred
• BA / BS degree or equivalent work experience

Benefits:

• Comprehensive Healthcare Benefits and Income Replacement Programs
• 401k with Employer Match
• Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
• Family Planning Support
• Gender-Affirming Care
• Mental Health & Coaching Benefits
• Flexible Vacation & Paid Volunteer Time Off
• Generous Paid Parental Leave 

#LI-JS1 #LI-onsite

We're looking for an experienced seller to join the Pharma vertical of our Large Customer Sales team. As a Senior Client Partner, you will be responsible for forming relationships with key brands and agencies while ensuring they meet their business objectives using Reddit's advertising suite.

This role is required to be based in New York City or San Francisco.

Responsibilities:

• Proactively manage and deepen relationships with existing advertising partners, both with agencies and directly with clients to drive year-over-year revenue growth
• Proactively construct upfront and joint business plans with top clients
• Establish mutually beneficial relationships with new clients, educating them on Reddit and the Reddit ads platform
• Leverage agency and client direct relationships to identify new buyers of Reddit advertising products
• Leverage data from internal and external sources to inform client strategies and pitch proposals
• Consistently meet deadlines for all projects, ensuring that clients receive the highest level of customer service
• Act as an internal lead by actively volunteering in team meetings and Reddit special projects
• Own client meetings from agenda to final presentation, instilling confidence and setting all interactions up for success by appropriately setting client expectations, identifying outcomes, and communicating clear next steps
• Act as the primary point of contact for clients to communicate major platform updates, releases, changes, and/or opportunities that will deepen or expand the relationship
• Provide strategic, proactive, and consultative advice to clients in order to uplevel and grow the relationship
• Persistently explore and uncover the needs of your clients, leveraging deep product knowledge to align their goals with new and unique opportunities on the platform
• Collaborate with Account Management and Ad Operations to meet and exceed clients’ marketing goals
• Shape Reddit’s ads product roadmap by aggregating and sharing client feedback and campaign metrics with cross-functional stakeholders
• Provide thought leadership and act as a Reddit evangelist with partners and at industry events
• Share your industry, client, and product expertise by mentoring and training other team members
• Collaborate closely with other Client Partners and Account Managers to craft a cohesive strategy across shared accounts
• Build and leverage deep internal relationships, both within your direct team and cross-functionally, working together to deliver on client and business goals

Required Qualifications:

• 12+ years of experience in digital media, with at least 7+ years of experience in sales, Pharma client experience preferred
• Experience owning partnerships with complex enterprise Pharma organizations
• Proven experience managing relationships up through C-level executives
• Deep industry expertise in specific verticals, product types, and/or measurement solutions
• Deep existing relationships within the agency and client direct space
• Subject matter expertise in the social media landscape and native advertising
• Experience building and executing long-term account growth strategies
• Demonstrated top-performer achievement against sales targets
• Ability to lead special projects
• BA / BS degree or equivalent work experience

Benefits:

• Comprehensive Healthcare Benefits and Income Replacement Programs
• 401k with Employer Match
• Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
• Family Planning Support
• Gender-Affirming Care
• Mental Health & Coaching Benefits
• Flexible Vacation & Paid Volunteer Time Off
• Generous Paid Parental Leave 

We're looking for an experienced seller to join the Tech vertical of our Large Customer Sales team. As a Senior Client Partner, you will be responsible for forming relationships with key brands and agencies while ensuring they meet their business objectives using Reddit's advertising suite.

This role is required to be based in New York City, San Francisco, or Seattle.

Responsibilities:

• Proactively manage and deepen relationships with existing advertising partners, both with agencies and directly with clients to drive year-over-year revenue growth
• Proactively construct upfront and joint business plans with top clients
• Establish mutually beneficial relationships with new clients, educating them on Reddit and the Reddit ads platform
• Leverage agency and client direct relationships to identify new buyers of Reddit advertising products
• Leverage data from internal and external sources to inform client strategies and pitch proposals
• Consistently meet deadlines for all projects, ensuring that clients receive the highest level of customer service
• Act as an internal lead by actively volunteering in team meetings and Reddit special projects
• Own client meetings from agenda to final presentation, instilling confidence and setting all interactions up for success by appropriately setting client expectations, identifying outcomes, and communicating clear next steps
• Act as the primary point of contact for clients to communicate major platform updates, releases, changes, and/or opportunities that will deepen or expand the relationship
• Provide strategic, proactive, and consultative advice to clients in order to uplevel and grow the relationship
• Persistently explore and uncover the needs of your clients, leveraging deep product knowledge to align their goals with new and unique opportunities on the platform
• Collaborate with Account Management and Ad Operations to meet and exceed clients’ marketing goals
• Shape Reddit’s ads product roadmap by aggregating and sharing client feedback and campaign metrics with cross-functional stakeholders
• Provide thought leadership and act as a Reddit evangelist with partners and at industry events
• Share your industry, client, and product expertise by mentoring and training other team members
• Collaborate closely with other Client Partners and Account Managers to craft a cohesive strategy across shared accounts
• Build and leverage deep internal relationships, both within your direct team and cross-functionally, working together to deliver on client and business goals

Required Qualifications: 

• 8-10+ years of experience in digital media, with at least 3-5+ years of experience in sales, Consumer Tech or Retail client experience preferred
• Experience owning partnerships with complex enterprise tech organizations
• Proven experience managing relationships up through C-level executives
• Deep industry expertise in specific verticals, product types, and/or measurement solutions
• Deep existing relationships within the agency and client direct space
• Subject matter expertise in the social media landscape and native advertising
• Experience building and executing long-term account growth strategies
• Demonstrated top-performer achievement against sales targets
• Ability to lead special projects
• BA / BS degree or equivalent work experience

Benefits:

• Comprehensive Healthcare Benefits and Income Replacement Programs
• 401k with Employer Match
• Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
• Family Planning Support
• Gender-Affirming Care
• Mental Health & Coaching Benefits
• Flexible Vacation & Paid Volunteer Time Off
• Generous Paid Parental Leave  

We are looking for an experienced Sales Manager to lead a team within the Tech vertical of our Large Customer Sales org. You will lead a team of Client Partners and Client Account Managers to help agencies and advertisers achieve their marketing objectives on the fast-growing Reddit platform.   

This role is required to be based in person in San Francisco.

Responsibilities:

• Leadership & Talent Development
  • Actively coach, develop and lead a team of Client Partners and Client Account Managers
  • Manage a high-performing team by recruiting and retaining top talent, while balancing resources efficiently
  • Keep a pulse on key industry trends and insights and leverage your deep vertical knowledge to further the development of your team
  • Provide thought leadership and guidance around account planning to your team
• Cross-functional Partnerships
  • Represent the interests of Tech internally by promoting sales narratives and initiatives that align with client needs
  • Collaborate with XFN sales and marketing teams like Enablement, Measurement, Insights, and Creative Strategy to advocate for the needs of your team and their clients and identify creative solutions
  • Partner with XFN teams like Business Development to elevate the Reddit/Client partnership across all company touch-points, including but not limited to advertising
  • Partner with Marketing to drive new product launches, marketing communications, and new advertiser acquisition
  • Partner with Sales Ops and Finance to develop financial and operating targets and ensure alignment with strategic plan
• Client Relationship Management
  • Generate revenue growth by expanding partnerships with some of the world's largest brands
  • Navigate large partnerships that include multiple lines of business, brands, and priorities
  • Act as an advocate for Reddit and your team by cultivating key C-level client and agency relationships
• Business Strategy
  • Craft and execute a strategy that will enable your team to exceed revenue targets for their book of business
  • Advise sales leadership and product management regarding market opportunities, sales positioning, use of resources, and strategic planning
  • Develop a deep understanding of Reddit’s advertising platform to unlock enhancements and revenue potential

Required Qualifications:

• 15-20+ years experience in digital media sales and/or marketing
• 3-7+ years of people management experience within sales
• Expert in digital media with an emphasis on paid social
• Genuine passion for mentoring others with a track record of successfully fostering career growth for those on your team
• Experience navigating complex organizations and engaging with executive-level Tech stakeholders
• Experience thinking and acting globally to unlock revenue for Reddit in the US and all major markets
• Experience with direct advertiser sales including negotiations and management of strategic partnerships
• Excellent communication skills and executive presence
• Strong analytical and problem-solving ability
• Strategic thinker who can connect the dots between market trends, client needs, and unique platform capabilities to identify lucrative business opportunities
• An action-oriented leader who can break down a complex strategy into an actionable plan that will allow your team to execute successfully
• Experience with both brand and direct-response marketing objectives
• Prior startup or high-growth experience preferred, builders wanted!

Benefits:

• Comprehensive Healthcare Benefits and Income Replacement Programs
• 401k with Employer Match
• Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
• Family Planning Support
• Gender-Affirming Care
• Mental Health & Coaching Benefits
• Flexible Vacation & Paid Volunteer Time Off
• Generous Paid Parental Leave 

#LI-JS1 #LI-onsite

Reddit is seeking an experienced sales leader for our Global Strategic Accounts organization. This team is a specialized group within Global Large Customer Sales that oversees Reddit’s most significant global advertising partners end-to end by leading joint business planning, global strategy, and cross-regional execution

In this role, you will be responsible for building and scaling high-stakes global partnerships that are of substantial revenue-generating importance to the company. You will accelerate global market expansion for Reddit by developing and executing sophisticated strategic plans that prioritize deep engagement, sustainable growth, and long-term value. Your overarching responsibility is to elevate our global partnerships, business operations, and organizational design across all markets. You will manage a sales leadership team consisting of Directors and Senior Managers.

This role is required to be based out of San Francisco or Los Angeles.

Responsibilities:

• Lead and mentor a high-performing organization of Directors, Senior Managers, Sales Managers, and Client Partners focused on Reddit’s most complex and high-value global partnerships.
• Drive global revenue growth by identifying opportunities in both new and existing markets and negotiating and managing Joint Business Partnership agreements with partners. 
• Develop and implement scalable global playbooks and industry-specific strategies.
• Lead vertical strategy and development in close partnership with Regional Vertical Senior Directors.
• Work closely with cross-functional leadership, including Product, Engineering, and Marketing, to influence the roadmap for innovation, technical product development, and advanced measurement solutions.
• Serve as the strategic bridge across regions by centralizing communication structures, consolidating enterprise-level product requests, and aligning regional execution with global strategy.
• Build and strengthen C-Suite and executive-level relationships with global partners through strategic engagements, trust-building, and high-level knowledge sharing.
• Proactively identify next-generation partnerships and expand the strategic client roster annually or biannually to ensure long-term platform health.
• Ensure alignment of global goals with the company’s overall business strategy.
• Lead the planning and execution of multi-region education sessions, events, and summits to align internal and external stakeholders.

Required Qualifications:

• 18+ years of experience in digital media sales, marketing, or business development.
• 10-12+ years of people management experience, with a proven track record of managing other people managers and senior leadership tiers.
• Demonstrated success in accelerating market share and revenue in diverse international markets.
• Deep understanding of digital advertising ecosystems, with the ability to consult on product innovation and measurement development.
• Exceptional ability to influence and build trust with C-level stakeholders at the world's largest enterprise partners.
• Experience with complex global deal structuring, revenue forecasting, and large-scale organizational management spanning multiple regions.
• A data-driven thinker who can synthesize market trends, partner needs, and Reddit's unique platform strengths into high-impact business opportunities.
• Proven ability to drive results through collaboration and influence across Product, Marketing, and Regional Sales functions without direct authority.
• Prior experience in high-growth or "scale-up" environments where you have built teams and processes from the ground up.

Benefits:

• Comprehensive Healthcare Benefits and Income Replacement Programs
• 401k with Employer Match
• Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
• Family Planning Support
• Gender-Affirming Care
• Mental Health & Coaching Benefits
• Flexible Vacation & Paid Volunteer Time Off
• Generous Paid Parental Leave 

#LI-Hybrid

Reddit is seeking an experienced sales leader for our Global Strategic Accounts organization. This team is a specialized group within Global Large Customer Sales that oversees Reddit’s most significant global advertising partners end-to end by leading joint business planning, global strategy, and cross-regional execution

In this role, you will be responsible for building and scaling high-stakes global partnerships that are of substantial revenue-generating importance to the company. You will accelerate global market expansion for Reddit by developing and executing sophisticated strategic plans that prioritize deep engagement, sustainable growth, and long-term value. Your overarching responsibility is to elevate our global partnerships, business operations, and organizational design across all markets. You will manage a sales leadership team consisting of Directors and Senior Managers.

This role is required to be based out of San Francisco or Los Angeles.

Responsibilities:

• Lead and mentor a high-performing organization of Directors, Senior Managers, Sales Managers, and Client Partners focused on Reddit’s most complex and high-value global partnerships.
• Drive global revenue growth by identifying opportunities in both new and existing markets and negotiating and managing Joint Business Partnership agreements with partners. 
• Develop and implement scalable global playbooks and industry-specific strategies.
• Lead vertical strategy and development in close partnership with Regional Vertical Senior Directors.
• Work closely with cross-functional leadership, including Product, Engineering, and Marketing, to influence the roadmap for innovation, technical product development, and advanced measurement solutions.
• Serve as the strategic bridge across regions by centralizing communication structures, consolidating enterprise-level product requests, and aligning regional execution with global strategy.
• Build and strengthen C-Suite and executive-level relationships with global partners through strategic engagements, trust-building, and high-level knowledge sharing.
• Proactively identify next-generation partnerships and expand the strategic client roster annually or biannually to ensure long-term platform health.
• Ensure alignment of global goals with the company’s overall business strategy.
• Lead the planning and execution of multi-region education sessions, events, and summits to align internal and external stakeholders.

Required Qualifications:

• 18+ years of experience in digital media sales, marketing, or business development.
• 10-12+ years of people management experience, with a proven track record of managing other people managers and senior leadership tiers.
• Demonstrated success in accelerating market share and revenue in diverse international markets.
• Deep understanding of digital advertising ecosystems, with the ability to consult on product innovation and measurement development.
• Exceptional ability to influence and build trust with C-level stakeholders at the world's largest enterprise partners.
• Experience with complex global deal structuring, revenue forecasting, and large-scale organizational management spanning multiple regions.
• A data-driven thinker who can synthesize market trends, partner needs, and Reddit's unique platform strengths into high-impact business opportunities.
• Proven ability to drive results through collaboration and influence across Product, Marketing, and Regional Sales functions without direct authority.
• Prior experience in high-growth or "scale-up" environments where you have built teams and processes from the ground up.

Benefits:

• Comprehensive Healthcare Benefits and Income Replacement Programs
• 401k with Employer Match
• Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
• Family Planning Support
• Gender-Affirming Care
• Mental Health & Coaching Benefits
• Flexible Vacation & Paid Volunteer Time Off
• Generous Paid Parental Leave 

#LI-Hybrid

We are looking for a detail-oriented, strategic, and outcomes-driven Principal Analyst to join our GTM Operations team, supporting processes and systems across our global go-to-market (GTM) organization — including Customer Success, Sales, and other customer-facing teams.

You will act as a senior thought partner to GTM leadership, owning complex, cross-functional initiatives that improve operational efficiency, drive data-informed decision making, and scale our customer lifecycle processes globally. This role requires the ability to influence senior stakeholders across functions and regions, navigate ambiguity, and turn strategy into measurable business impact.

We are looking to speak to candidates who are based in the United States for our hybrid or remote working models.

As a Principal GTM Operations Analyst, you will:

• Partner with senior leaders across Customer Success, Sales, and other GTM teams to design, optimize, and scale core processes across the customer lifecycle, including customer engagement, renewals, and account management workflows
• Own the strategy, design, and continuous improvement of global operational processes, ensuring scalability, consistency, and alignment to GTM and company priorities across regions
• Translate ambiguous business problems into clear operational and technical requirements, working closely with CRM Engineering and GTM Systems teams to deliver high-impact system and tooling improvements
• Drive material improvements in activity tracking, customer health signals, lifecycle workflows, and other key operational insights to enable better customer engagement, planning, and outcomes
• Define, instrument, and monitor key performance indicators and operational metrics to evaluate GTM initiatives and provide clear, data-driven recommendations to leadership
• Lead complex, cross-functional programs from problem definition through execution, including roadmap ownership, stakeholder alignment, risk management, and executive updates
• Establish and maintain governance frameworks, operating cadences, and documentation to ensure process clarity, adoption, and continuous improvement across global GTM teams
• Proactively identify operational gaps and inefficiencies, quantify impact, and propose data-driven solutions that improve GTM productivity, customer outcomes, and revenue performance
• Serve as a mentor and senior partner within the GTM Operations team, helping raise the bar on process design, execution, and cross-functional collaboration
• Bring forward new ideas, tools, and best practices that improve how we scale GTM operations globally

The Ideal Candidate has:

• Bachelor’s Degree in Business, Economics, Finance, Computer Science, or a related field
• 7+ years of work experience in GTM Operations, Revenue Operations, Sales Operations, Customer Success Operations, Business Operations, or a related field
• Demonstrated ability to solve complex, ambiguous problems end-to-end — from framing and analysis through recommendation, execution, and measurement
• Proven track record of designing and scaling GTM processes and driving measurable process and productivity improvements for a global GTM organization
• Experience leading cross-functional projects and programs with multiple senior stakeholders, with a strong ability to influence without direct authority
• Excellent communication skills, including the ability to synthesize complex concepts into clear narratives and influence both business and technical stakeholders, including senior leaders
• Deep experience with CRM systems, particularly Salesforce, and familiarity with GTM tooling
• Experience in a consumption/pay-as-you-go business model is a plus
• Strong organizational skills and the ability to manage multiple, competing priorities in a fast-paced, globally distributed organization
• A proactive, ownership-minded approach and the ability to operate with a high degree of autonomy and accountability for outcomes

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID: 1273423069

The application window will be open until at least May 18, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

Role Description

In this role, you'll:

• Be a subject matter expert in GFiber’s products, policies, contracts, and processes. 
• Track pending commercial installations to ensure they are scheduled and installed on time.
• Update tracking tools and Salesforce, as needed.
• Provide exceptional customer service by proactively reaching out to schedule appointments and promptly responding to all inquiries (phone, email, etc.) to answer questions and resolve concerns.
• Partner with the TechOps team to help ensure each customer gets connected in a timely manner.
• Escalate customer concerns and issues to the local TechOps and Sales leadership teams, as needed.
• Help catalog customer feedback, product enhancements, and competitive intel.
• Show due care and attention to detail, ensuring work is right the first time.
• Foster and maintain a sense of teamwork and community.

At a minimum we'd like you to have:

• High school diploma or GED.
• 3 years of sales or customer service experience.
• Experience with Google Sheets and/or Excel.
• 1 year of experience collaborating with cross-functional teams. 
• Ability to work non-standard working hours including earlier mornings and nights across multiple domestic time zones.

It's preferred if you have:

• Prior experience working in a CRM database; Salesforce preferred.
• Direct sales or related experience with proven results.
• Proven ability to communicate effectively in both written and verbal formats.
• Proficient customer service skills with the ability to resolve customer challenges, complaints, and concerns.
• Demonstrated experience in creative and persistent problem solving.

The US base salary for this full-time position is $72000 - $79200 + bonus + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

#LI-DNI

The application window will be open until at least May 15, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

This role is not eligible for immigration sponsorship.

Area Description

Role Description (and additional job description)

In this role, you'll:

At a minimum we'd like you to have:

Preferred Qualifications (PQs)

This role offers a competitive on-target earnings (OTE) of $125,259 annually ($75,000 base + uncapped sales bonus) + benefits.

Infrastructure Software Engineer, Energy Storage 

The Infrastructure Engineer is responsible for designing, building, and maintaining the foundational platform infrastructure that enables our engineering team to develop and deploy Battery Energy Storage Systems reliably and at scale. This role serves as a force-multiplier across the organization, owning edge fleet management, server provisioning, and deployment automation while ensuring systems are secure, scalable, and performant. The position partners closely with cross-functional engineering teams to translate early deployment learnings into platform improvements and drive resolution of scalability, reliability, and security challenges. Success in this role requires deep technical expertise, a collaborative mindset, and the ability to thrive in an ambiguous, fast-paced, early-stage environment. 

Responsibilities will include: 

• Design and own the rollout of edge Kubernetes fleet management, automated server provisioning, and software update pipelines to support scalable and reliable system deployment. 
• Evaluate server hardware and operating systems to help define the architecture of the organization's next-generation energy storage platform. 
• Identify and resolve hard infrastructure problems, including scalability bottlenecks, reliability gaps, performance issues, and security vulnerabilities. 
• Build and maintain tooling and services used to validate software systems at scale, including performance and reliability testing frameworks. 
• Serve as a technical resource for the broader engineering team through pair programming, in-office working sessions, and hands-on project leadership. 
• Translate learnings from early deployments and customer pilots into concrete, measurable improvements to platform infrastructure. 
• Reinforce a team culture grounded in engineering excellence, curiosity, inclusivity, and a willingness to take action and learn from mistakes. 

Desired Qualifications: 

• 5+ years of relevant industry experience in infrastructure, platform, or site reliability engineering. 
• Strong grasp of system design principles and real-world experience building available, reliable, scalable, and secure distributed systems. 
• Experience designing, implementing, and maintaining secure network systems and infrastructure. 
• Genuine interest in server hardware fundamentals and how software and hardware interact at the platform level. 
• Ability to work comfortably with ambiguity, prototype solutions iteratively, and learn rapidly from early-stage work. 
• Strong written and verbal communication skills, with the ability to explain complex systems clearly to both technical and non-technical audiences. 
• Ability to manage multiple workstreams, shifting priorities, and competing deadlines in a fast-paced, early-stage environment. 

About the team & opportunity 

*This is a hybrid position located in the Bay Area; the expectation is to go into the San Francisco office 2 times per week.

What’s so great about working on Calendly’s Product team?

We design seamless product experiences that delight our customers. Calendly takes the work out of scheduling so our customers have more time to focus on what matters most. Millions of people worldwide use our software every day—with thousands more signing up daily.

As a Staff Product Manager on the Scheduling team, you’ll be working on an incredible opportunity to evolve and scale a category-defining product while ushering it into the AI era. You’ll help ensure Calendly stays the most intuitive, powerful scheduling platform in the world, while leveraging AI to make it smarter, more proactive, and even more effortless for customers.

A day in the life of a Staff Product Manager at Calendly

This position will report to our Senior Director of Product. You will be working in an environment where collaboration is key to the best ideas, and you will be encouraged to use your creativity and drive to bring new features and ideas to market! You will work closely with engineering, design, sales, product marketing, customer experience and product leadership to ensure our defined growth, product/business outcomes, and customer satisfaction goals are met.

On a typical day, you will be working on: 

• Understanding customer needs, crafting a strategic product roadmap, and leading execution for one of our newest product initiatives
• Prioritizing feature requirements and partnering cross-functionally with R&D stakeholders (Design, Research, Engineering) to build a new 0-to-1 product
• Partnering closely with our go-to-market teams (marketing, customer success, sales, finance) to ensure successful product launches across multiple customer segments
• Driving up awareness, adoption, continual engagement and retention of new use cases that unlock more product capabilities within Calendly
• Defining and measuring the relevant objectives and key results (OKRs) and key performance measures to support strategy and roadmap decisions

What do we need from you?

• A minimum of 8-10 years of varied PM experiences across both startups and scaled companies; bonus points if you have been a founder in a SaaS company
• Keen product sense, UX design experience with a deep empathy for customers; highly motivated to build delightful and frictionless experiences for customers; bonus if you have used AI/ML to bring these experiences to life
• Experience in building 0-to-1 SaaS products and scaling from 1-to-100 in a product-led-growth environment
• Deep understanding and demonstrated experience building and monetizing teams-based productivity solutions in either a B2C or B2B
• The ability to work in our San Francisco office 2 days per week
• Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time

We are hiring a Director of Employee Communications to reset and lead this function at a higher strategic and operational level. As we set out to become a $10B company in the age of AI, we must drive a high-performance culture grounded in clear strategy and operating at pace. To do this, we must raise the bar on how our internal comms operates and delivers the information employees need in order to execute successfully, while strengthening leadership alignment, employee trust and clarity during periods of change. This requires a Director-level leader who can set the strategy and operating model for the function, influence senior stakeholders, lead through others and drive into execution when needed with core partners, including executive leadership, the People team and Global Comms. It is important to base this role in the U.S. (San Francisco, NYC, or Austin) so the Director is in the time zones where leadership is primarily making decisions that directly impact employees and the internal communications function day-to-day in addition to supporting high-velocity, high-stakes communications with senior leaders in real-time. Early objectives include:

• Reset the Program: The Director will define and implement our internal comms plan, operating cadence, channel strategy and quality bar to be consistent and proactive while delivering operational excellence at pace.
• Lead cross-functional alignment with Global Comms and HR: They will closely collaborate with the People Team and will ensure internal communications are planned, aligned, and integrated into the company narrative, major business moments and leadership priorities.
• Lead High-Stakes Moments: Own our most visible internal platforms, like Global MongoDB Lives. We need a leader on the ground to ensure these moments deliver. This role will oversee the execution of several of leaderships’ tentpole programs that shape company strategy, trust and organizational clarity.

MongoDB is building the data platform for the next generation of production-grade AI applications. We’re looking for a Director of Employee Communications to lead our internal communications strategy and execution. Reporting to the Sr. Director of Global Communications, you will own the internal communications function to keep our global employees aligned with our company strategy and engaged in our customer-obsessed mission, with a focus on clarity, trust and execution across the business.

We need a strategic operator who thrives on the ‘how’ and is energized by the challenge of giving our employees the clarity they need to succeed. You will set the direction for and run the day-to-day work of the internal communications function, with a focus on connecting our teams to our brand story, strategy and business outcomes while ensuring operational excellence across channels, company moments and leadership communications: you should be as comfortable refining a sensitive announcement as you are producing a high-quality Town Hall or using feedback and channel analytics to inform our communication strategy.

What You’ll Do

• Drive Clarity and Delivery: Own the strategy, prioritization and end-to-end execution of internal programs, from global events to daily updates. Your goal is to ensure the right information reaches the right people at the right time so the company can move fast
• Shape Internal Messaging: Take complex technical or business updates and turn them into clear, authentic internal messaging that works for everyone, from engineers to recruiters
• Lead High-Impact Moments: Lead our Company Town Halls and other critical company-wide communication moments. We want these to be high-quality, interactive productions that employees want to watch
• Drive Cross-Functional alignment: Work closely with the People Team, Corporate Comms, and Marketing to run a unified internal communications program. You’ll ensure our messaging is consistent with our company narrative and aligned to leadership priorities and major business moments
• Own channel and communication effectiveness : Manage our internal comms channels (Slack, intranet, video, etc.) and use analytics to decide how we best reach and inform our people
• Lead the Team: Manage and mentor a team of communicators. You’ll set a high bar for precision and "roll-up-your-sleeves" execution while building team capability, strong editorial standards and scalable ways of working

Who You Are

• You have 10+ years of experience in internal and/or corporate communications, mostly in tech (Saas), and a proven ability to own communications strategy, advise senior stakeholders, and find effective ways to inform and align employees at scale.You are scrappy and independent. You’d rather build a new playbook than follow an old one, and you know when to stop a project that isn't working to try a better way
• You are a master of your craft. You write with precision, and you’re a great editor for others with strong judgment in high-stakes and sensitive situations
• You know how to create internal communications moments that leave employees feeling informed, clear on priorities, and connected to the company strategy
• You are digitally savvy. You know your way around modern comms tools including AI and you’re comfortable using data to make decisions
• You have great judgment and know how to communicate clearly through ambiguity, change and fast-moving situations. You know what’s worth an email, what’s worth a meeting, and what’s better left unsaid
• You are a proven People Leader. You have a track record of managing and inspiring high-performing communications teams. You know how to delegate effectively, provide editorial feedback, and build a cohesive team culture in a fast-paced, distributed environment
• Ability to travel [25%]

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID: 1273414014

The Product Outcomes team translates product → jobs to be done → workflows → outcomes. We partner across Product, the Customer Office, and CS to ensure every new capability becomes a lever for customer impact, not just a feature launch.

As the Sr. Manager, Product Outcomes, you will lead the team responsible for bridging the gap between product innovation and customer value realization. You will define the strategy, operating model, and cross-functional partnerships that ensure Gong’s most strategic product investments translate into measurable business outcomes for customers.  This role requires a highly autonomous leader who can operate effectively in ambiguity, proactively identify opportunities, build structure where it does not yet exist, and influence senior stakeholders across Product and GTM teams.

RESPONSIBILITIES

• Lead, coach, and develop a team of Product Outcomes Managers, setting clear priorities, success metrics, and accountability for impact.
• Define and evolve the Product Outcomes team strategy, operating model, and repeatable frameworks for translating product capabilities into jobs-to-be-done, workflows, and measurable outcomes.
• Own product-line adoption measurement and improvement across the Product Outcomes team, including defining adoption KPIs, identifying trends and gaps, and partnering cross-functionally to drive measurable improvement.
• Partner closely with Product leadership to help influence roadmap decisions through customer feedback, beta insights, adoption data, and outcome-based recommendations.
• Drive cross-functional alignment across Product, PMM, Enablement, Solution Engineering, Customer Success, Support, Professional Services and Value Engineering to ensure product launches are set up for adoption and customer impact.
• Oversee beta program strategy for strategic launches, including customer selection, success criteria, feedback loops, risk management, and GA readiness.
• Identify patterns across customer use cases, product adoption challenges, feedback, and enablement gaps; turn those insights into scalable solutions.
• Establish clear measures of success for Product Outcomes work, including adoption, value realization, customer health, retention, and ARR influence.
• Operate with a high degree of autonomy, proactively identifying gaps, prioritizing the highest-impact opportunities, and driving initiatives from strategy through execution.

QUALIFICATIONS 

• 10+ years of experience in SaaS, technology, Product, Customer Success, Solutions Consulting, GTM Operations, or related functions.
• 3+ years of people management experience, with a track record of building, coaching, and developing high-performing teams.
• Experience partnering closely with Product teams and influencing product strategy, roadmap priorities, or launch readiness.
• Strong cross-functional leadership skills, with proven ability to influence senior stakeholders and drive alignment without direct authority.
• Demonstrated ability to operate independently in ambiguous, fast-moving environments and create structure, clarity, and momentum.
• Deep understanding of how product capabilities translate into customer jobs-to-be-done, workflows, adoption, and measurable business outcomes.
• Strong systems thinker with experience building scalable frameworks, operating models, or methodologies to solve complex business problems.
• Data-driven mindset with experience defining success metrics, analyzing adoption or usage trends, and turning insights into action.
• Strong understanding of revenue operations, sales workflows, customer success motions.
• Exceptional communication and executive presence, with the ability to build credibility with Product, GTM, Customer teams, and senior leaders.

PERKS & BENEFITS 

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The annual salary hiring range for this position is $138,000-$210,000  

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. 

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

#LI-AM1

As an Agent Experience & Office Manager, you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything, including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests, and more. As an AEM, you are passionate about your customers and delivering a world-class experience.

At Compass You Will:

• Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues
• Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings
• Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions
• Provide essential marketing support by answering questions, creating collateral from templates, including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests
• Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass
• Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity
• Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent
• Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change

What We're Looking For:

• 2-3 years of experience in customer service, training, office management, hospitality, or operations
• Previous experience in real estate a plus
• Previous experience with live or remote training a plus
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
• Passion for supporting and serving agents trying to grow their businesses
• The ability to establish credibility with key agent decision-makers and influencers
• Great listening skills, connects well with others, and is empathetic of the customer’s pain points
• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Skilled communicator with great interpersonal skills, ability to build and manage relationships
• Meticulous attention to detail, highly organized
• Strong creative writing skills and eye for design
• Ability to work in the office during standard operating hours
• Ability to lift up to 25 lbs

Compensation:

About the role

At Thatch, weʼre on a mission to build a healthcare system people love. Thatch has found early product-market fit and is scaling rapidly. With strong traction through brokers and payroll partners, the company is now ready to build a modern, unified marketing engine to expand its reach, elevate its brand, and accelerate direct demand.

As our Head of Marketing, youʼll be the steward of our marketing vision and execution. Youʼll lead a growing team of exceptional demand generation experts, brand, content, and product marketing managers. Youʼll partner closely with product and engineering, design, and GTM, and will work directly with the CEO to market a platform that serves employers, employees, brokers, and partners. 

We believe great products start with care: care for the user, care for the craft, and care for the systems we're building. You'll bring taste, product intuition, and high standards to everything you touch - while helping the entire team do the same. This role is highly cross-functional and strategic, and weʼre looking for someone who thrives in ambiguity, translates complexity into clarity, and pushes the work - and everyone around them - to be better.

Pay: Ranging from $34 - $42/hr + Overtime + Full Benefits 

Who we are

CloudKitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality, and convenient for everyone. 

We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers, and the neighborhoods they’re in. Every time we launch a new facility, we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.

We're changing the game for restaurateurs, whether they’re entrepreneurs opening their first restaurant, all the way through to your favorite global quick-service restaurant chains.

Why this role is different

This isn’t a typical HVAC job chasing random service calls.

• Work on modern, standardized commercial kitchen facilities
• Predictable environments → faster diagnostics, less guesswork
• Mix of hands-on repair + system troubleshooting + facility support
• Opportunity to grow into Facilities or Regional leadership roles
• Be part of a rapidly growing operation in a $100B+ industry
• Independent problem-solving with access to a collaborative support network (engineering, senior techs) for complex escalations

What you’ll do

HVAC/R & Facilities Maintenance

• Perform preventative maintenance and repairs on commercial HVAC/R systems
  (WIC/R, RTUs, exhaust fans, hoods, make-up air units, DOAS systems)
• Diagnose and troubleshoot system issues across multiple sites
• Support refrigeration and kitchen ventilation systems

Facility Operations Support

• Conduct site inspections to ensure equipment is operating safely and efficiently
• Handle basic electrical and plumbing maintenance as needed
• Coordinate with external vendors for specialized repairs and warranty work

System Performance & Troubleshooting

• Use Building Management Systems (BMS) to monitor performance and diagnose issues
• Provide remote troubleshooting support to onsite teams and vendors
• Review reports (startup, testing, balancing) to verify system performance

New Site Support

• Assist with new facility openings by verifying installation and system functionality
• Identify issues early and coordinate corrective actions

What your week looks like

• 70% hands-on HVAC/R maintenance & repair
• 20% troubleshooting & diagnostics (onsite + remote)
• 10% inspections, reporting, and system verification

What we’re looking for

Required

• 4+ years of commercial HVAC/R experience
• Experience working with rooftop units, ventilation systems, or refrigeration(WIC/F)
• Strong troubleshooting and diagnostic skills
• Valid driver’s license and ability to travel between sites locally

Preferred

• HVAC Universal certification (EPA, trade school, or equivalent)
• Experience in restaurants, hospitality, or multi-site facilities
• Working knowledge of electrical and plumbing systems

Work Environment & Schedule

• Field-based role across the Greater xxx area
• Local travel between sites (home daily)
• Monday–Friday schedule with on-call rotation and overtime opportunities

Why join us 

• Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500B- $1T by 2030.
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. 
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

Compensation and Benefits

• $34-$42/hour + overtime
• 401(k)
• Medical, dental, vision insurance
• Paid time off
• Life insurance
• Company-provided device (phone/tablet)
• Mileage reimbursement

Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.

Ready to join us as we serve those who serve others?

#LI-Onsite

The best salespeople achieve the most when they are selling outstanding products, solutions, and services backed by an extraordinary company. That’s what you get when you sell for Appian. We are passionate about driving digital transformation by bringing Appian solutions that provide speed, agility, and efficiency needed to compete and grow. Are you inspired by the chance to solve your customers’ biggest challenges? You can make that kind of difference here. Join our team, where you can not only grow your career, but share the success of an industry pioneer.

The Account Executive role is responsible for navigating a primarily greenfield geographic territory, top of funnel activity & prospecting while effectively managing a complex sales cycle (approximately 6-12 months) to a successful close.

To be successful in this role, you need:

• Experience navigating a complex sales cycle from start to finish, leveraging internal resources within the larger sales organization, cross functionally with the customer success team and externally across customer and partner ecosystems
• Strong presentation skills for delivering in-person and virtual presentations to LOB & IT audiences, highlighting your ability to perform client discovery, communicate ROI and build business value 
• A trusted advisor to both customers and colleagues to leverage multiple stakeholders throughout complex deals
• Actively seeking to understand industry trends to help position against competitors

Basic qualifications:

• 5-10+ years of direct selling experience and a minimum of 2 years experience as an Enterprise Account Executive, selling complex technologies at the enterprise level to State, Local and Education customers.
• History of consistent quota achievement
• Examples of landing new customer logos
• Strong job tenure: history of displaying loyalty and perseverance through long, stable job tenure and positive career trajectory

The base salary for this role is between $125,000-$225,000 per year and represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate’s relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer.[If applicable to position: Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. 

In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards.

Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans.

#LI-MB1

Senior Accounts Receivable / Accounts Payable Specialist

San Francisco Hub  —  Hybrid  —  Full-Time

About Ever Cars

Ever Cars is a technology-forward electric vehicle dealership based in San Francisco. We buy, recondition, and sell pre-owned EVs through our hub model, supported by floor plan financing and a growing wholesale channel. Our small but high-performing accounting team manages a full-cycle close process with automated pipelines, a cloud-backed vehicle database, and QuickBooks Online as our GL. We’re looking for someone who thrives on the transactional rhythm of a dealership—someone who can own the day-to-day financial operations so our accounting leadership can focus on reporting, controls, and strategic initiatives.

Role Summary

You will own the full accounts receivable and accounts payable cycles for the dealership, from recording customer payments and reconciling bank activity daily, to monitoring outsourced bookkeeping work, processing vendor payments, and handling customer refunds. You’ll work closely with our title clerk, F&I team, and operations staff to keep cash flowing accurately through our clearing accounts. This role is highly cross-functional—you’ll touch every major transaction that moves through the dealership.

Accounts Payable

• Monitor and QA the outsourced bookkeeper’s work in Ramp (credit card expense categorization, receipt matching, merchant rule accuracy)
• Onboard new vendors into QBO and Ramp; maintain vendor master data and W-9 / 1099 tracking
• Process manual payments for vehicle purchases outside of Ramp, including written checks and wire transfers
• Execute lien payoff payments for purchased vehicles through DMS and lender portals
• Coordinate with auction houses on invoice disputes, short-pays, and credit requests
• Process and reconcile transport vendor invoices (outbound delivery, towing, inbound transport)
• Track accrued liabilities for significant expenses incurred but not yet invoiced; flag items approaching 30 days
• Prepare and upload NACHA payment files for floor plan payments, ensuring clearing accounts reconcile to $0 each period

Accounts Receivable

• Reconcile all bank accounts daily (operating, credit card, and ACH deposit accounts) and record customer payments in QBO
• Monitor the customer downpayment receivable subledger and investigate aging items; escalate unmatched deposits
• Match lender funding payments to DMS deal invoices; resolve short-pays and funding variances
• Track the cash-in-transit (CIT) position daily—funded deals awaiting bank deposit, deposits awaiting lender remittance
• Process and clear bank deposit entries through the deposit clearing workflow
• Monitor and clear credit card and ACH payment clearing accounts; investigate items that don’t auto-match
• Follow up with lenders on stale funded-not-received balances; coordinate with F&I and title teams on hold-ups

Customer Refunds & Credits

• Own the end-to-end customer refund process across all refund types: DMV overages, vehicle returns, warranty claim payments, overpayments, and deal unwinds
• Process DMV overage refunds by reconciling registration service invoices against actual fees collected
• Coordinate vehicle return refunds with the sales and F&I teams; ensure return entries reverse the original deal correctly
• Track warranty and service contract cancellation refunds from plan providers and apply to customer accounts
• Issue refund checks or initiate ACH refunds; maintain a refund log with supporting documentation for each transaction

Title, F&I & Cross-Functional Coordination

• Work closely with the title clerk on DMV fee reconciliation, registration timing, and DMV payment clearing
• Partner with the F&I team on deal funding status, lender stipulations affecting payment, and contract cancellations
• Serve as the finance team’s point of contact for operations staff on payment status inquiries, vendor issues, and customer account questions
• Coordinate with the acquisitions team on purchase disputes, arbitration returns, and fraud-related payment holds
• Support the Controller during month-end close by preparing clearing account reconciliations and flagging unresolved items

Additional Responsibilities

• Maintain and update vendor and customer mapping files used by automated import pipelines
• Review and approve recurring journal entries for accuracy before posting (prepaid amortization, accruals)
• Assist with sales tax remittance preparation and DMV fee payment reconciliation
• Support annual 1099 preparation and vendor payment reporting
• Help build and document SOPs for new transactional processes as the dealership scales
• Identify opportunities to automate manual payment and reconciliation workflows

Qualifications

Required

• 3–5 years of full-cycle AR/AP experience, ideally in automotive retail, dealership operations, or a similarly transaction-heavy environment
• Strong Excel skills—comfortable with VLOOKUPs, pivot tables, and reconciliation workbooks
• Detail-oriented with a high tolerance for volume—this role processes hundreds of transactions per month
• Clear communicator who can work across departments (finance, ops, sales, title, F&I) without needing constant direction

Preferred

• Experience with DMS systems (CDK, DealerTrack, Reynolds & Reynolds)
• Hands-on proficiency with QuickBooks Online (journal entries, invoices, bills, bank feeds, reconciliations)
• Experience with corporate card platforms (Ramp, Brex, or similar) for expense management oversight
• Familiarity with floor plan financing, NACHA/ACH payment processing, and lender funding workflows
• Exposure to EV or specialty vehicle retail
• Interest in process automation—we use scripted pipelines and database-backed workflows, and we’d love someone curious about how they work

The expected salary range for this position is $80,000 – $105,000 annually. Actual compensation may vary based on factors including experience, skill set, certifications, business needs, and geographic location. In addition to base salary, employees may be eligible for discretionary bonuses, equity, and a comprehensive benefits package.

Why Ever Cars

• Join a small, high-impact team where your work directly shapes how the business runs—not just how the books close
• Clear growth path: this role is designed to evolve into an AR/AP Manager position within 12 months as we add headcount and locations
• Modern tech stack—we’re building automated pipelines, not drowning in spreadsheets (though you’ll still use plenty of Excel)
• Hybrid flexibility with a collaborative on-site culture at our SF Hub

Ever Cars Co. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About the Role & Our Next Chapter
As Armis officially integrates and aligns with the broader ServiceNow organization, we are entering an unprecedented and exciting new phase of global expansion. By bringing together Armis's industry-leading capabilities with ServiceNow's massive operational scale, we are evolving our organizational design to better support strategic geographies and verticals. As our organization rapidly expands during this acquisition, we are thrilled to add key leaders to our team to help champion this transformation. We are looking for a strategic, forward-thinking leader to guide our success teams and deliver extraordinary value to our customers during this dynamic new chapter.

Position Overview
The Senior Director of Customer Success, Americas, owns the book of active Armis customers within their region with a focus on (1) value realization, (2) expansion of adoption and usage, and (3) the overall customer sentiment towards Armis. Business impact will be measured by high-level enterprise outcomes, focusing on sustained revenue retention, strategic account growth, and comprehensive lifecycle success. In addition, forward-looking measures of account health, license utilization, and customer sentiment will be instrumented to help keep the business on the right track.

What You Will Do:

• Integration Alignment: Drive the "1+1=3" strategic narrative across the Customer Success organization to maximize value realization from the shift into ServiceNow.
• Process Governance: Govern critical cross-functional processes, such as Feature Requests with the integrated Product team and "At Risk" playbooks across the GTM organization.
• Organizational Design: Define and evolve the Success interaction model and partner ecosystem to align with the broader organizational and operational scale.
• Personnel Integration: Oversee the successful personnel integration into the new ServiceNow environment and organizational designs.

Additionally Important:

• Re-orient Success focus from Deployment + Value Realization to a more concentrated focus on the Value Realization from business personas/users of Armis, while simultaneously building and evolving implementation services through Partners and Services
• Ensure we are tracking and managing customers relative to a mutually defined Customer Journey.
• Manage business in alignment with Success Levels ensuring appropriate capacity, success delivery, and business efficiency.
• Strengthen the relationship with Sales to foster a cohesive GTM team ensuring appropriate partnership across the entire customer lifecycle and appropriate identification of customer expansion opportunities.
• Work with the Customer Marketing team to nurture ongoing advocacy initiatives (e.g., case studies, references, peer reviews) as well as help identify opportunities for cross-sell and up-sell marketing.
• Align with the Renewal team on a joint forecast for forward-looking Gross Renewal Performance.
• Govern the Feature Request process to ensure the right priorities are established with Product representing the critical and high business needs within the customer base.
• Leverage and reinforce available digital experiences to improve customer experience, reinforce community efforts, and contribute ideas back to the digital experience team.
• Define and evolve the Success interaction model with customers who are also using Partner-led deployment, management, and/or value-add services.
• Govern the usage of post-sales "Experts" as needed to support the existing team in efforts requiring additional life-line support, and ensure the team is appropriately trained and skilled in existing enablement.
• Implement and measure best practices for value delivery (e.g., contact/persona mapping, internal strategy reviews/shared account plans, regular value updates, executive business reviews, etc.).
• Monitor and promote customer adoption and health (e.g., Health Score, Tripwires, etc.) to maximize awareness and proactivity within the team.
• Manage the "At Risk" process, ensure playbooks exist and are followed for most common risk areas, and appropriate awareness is fostered across the GTM organization and executive leadership.
• Support the semi-annual Net Promoter Score process, collecting and assimilating customer feedback into actionable next steps aligned to the Voice of the Customer.
• Serve as Exec Sponsor for appropriate key customers within the region, and ensure all key customers are adequately supported.
• Reinforce the career model and professional development for the team, ensuring they have the required Armis platform knowledge, solution domain expertise, and soft skills required for success.

What We Expect:

• Experience scaling organizations to 300 million+ ARR.
• Minimum of 8-12 years of experience in Customer Success, Account Management, or a related post-sales role, preferably within the technology or cybersecurity industry.
• Proven track record of managing a regional customer success function, with responsibility for customer retention, expansion, and overall satisfaction.
• Experience in leading and developing high-performing Customer Success teams, with a focus on mentoring and professional development.
• Ability to manage teams through periods of change, particularly in transitioning and aligning teams with a unified focus.
• Deep understanding of the customer lifecycle, with a focus on value realization, adoption, and usage expansion.
• Proven ability to drive positive customer sentiment and influence key customer outcomes, including overarching revenue retention and strategic account expansion.
• Experience working closely with Sales, Product, and Marketing teams to ensure alignment on customer goals and expansion opportunities.
• Proven capacity to steer organizational focus toward proactive management by monitoring customer engagement, product adoption, and business integration, rather than solely reacting to revenue outcomes.
• Demonstrated ability to deploy predictive health signals and early warning systems to drive proactive account intervention and mitigate business risk.
• Ability to manage the Customer Journey in line with Success Levels, ensuring capacity and efficiency in customer delivery.
• Strong analytical skills with experience in monitoring customer adoption health metrics and forward-looking indicators
• Proven ability to work cross-functionally, particularly in strengthening relationships with Sales and Renewal teams, and managing the Feature Request process with Product.
• Experience in managing and deploying post-sales "Experts" to support customer needs and reinforce team capabilities.
• Experience in managing the "At Risk" process, including the development and enforcement of playbooks for common risk areas, and fostering awareness across the GTM org and executive leadership.
• Excellent communication skills with the ability to serve as an Executive Sponsor for key customers within the region.
• Experience representing Customer Success at regional events and customer forums.
• Commitment to reinforcing the career model and professional development within the team.
• Ability to regularly travel within North America to meet with clients and team members as required (40%)

Salary range guidance for this position is: $220,000 - 300,000

The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis.

Deadline to apply: None. Applications will be reviewed on a rolling basis. 

Your Role

Ascend is hiring a Solutions Engineer (Contract) to take full ownership of critical AI agentic workflows. You’ll shape how automation powers the insurance industry—improving accuracy, scalability, and customer experience at every step.

You’ll dive deep into complex data problems, fine-tune prompts, and refine systems that power the automation layer behind Ascend’s financial infrastructure. This role is a mix of hands-on problem-solving, experimentation, and collaboration with Product, Operations, and Engineering teams to make our automation more reliable and intelligent.

This is a contract role based on-site at our San Francisco office, 40 hours per week for six months.

Responsibilities

Own and optimize prompt logic

• Build, test, and refine prompts that power AI agents using prompt engineering and analytical problem-solving.
• Design systems that enable scalable, high-accuracy iteration on prompt workflows.

Technical implementation & tooling

• Partner with internal teams to improve testing, monitoring, and refinement processes.
• Support new customer and organization onboarding through internal tooling improvements.
• Provide feedback and insights to shape the broader product roadmap.

Customer & stakeholder collaboration

• Work closely with internal and external users to gather context, troubleshoot challenges, and deliver consistent, high-quality results.

Quality assurance & reporting

• Track and analyze AI workflow accuracy metrics, uncovering trends and root causes.
• Recommend process improvements to reduce manual work over time.
• Build reusable playbooks and prompt strategies to support future automation efforts.

Why This Role Matters

This is a chance to own a critical piece of Ascend’s AI-powered automation systems and see your work directly impact product performance, customer satisfaction, and company growth.

You’ll thrive here if you love solving tough technical problems, moving quickly, and building systems that scale intelligently. This role is perfect for someone who operates at the intersection of data, engineering, and product thinking—and takes pride in turning complexity into clarity.

What We’re Looking For

• Exceptional analytical and critical thinking skills, with a track record of breaking down complex problems into actionable solutions.
• Experience with prompt engineering, AI agents, or AI-powered automation workflows.
• Proven ability to work with complex, real-world systems to identify patterns and improve reliability.
• Strong communication skills, with the ability to translate technical concepts for both technical and non-technical audiences.
• Bonus: Familiarity with large language models (LLMs) and their applications in automation or data systems.

Contract Details

• Location: On-site in San Francisco (SoMa)
• Schedule: Full-time, 40 hours per week
• Type: Contract to hire as a full time software engineer (6 months)

About the Role:

Strategic Partnerships support PitchBook's strategic priorities through establishing third party relationships and delivering revenue, exposure, improved market penetration, and/or content to PitchBook. The team works closely with PitchBook’s Segments & Solutions, Direct Data, Product, Data Operations, Commercial, Marketing, Research, RevOps, Legal, and Finance teams to execute on partnership opportunities to maximize the growth of the PitchBook business. 

Partnerships are designed to extend PitchBook’s reach, establish relationships to improve the workflows of our clients, enrich PitchBook’s original data and research with differentiated content, and identify strategic investment opportunities. The Senior Partnerships Manager is responsible for the lifecycle of partnership management including the day-to-day management of a portfolio of existing partnerships which may include key channel partners, proactive outreach to prospective partners, and evaluating inbound partnership opportunities. This role works closely with Strategic Partnerships leadership to contribute to strategic objectives as they relate to partnership opportunities and with stakeholders across all other departments to define market landscape, assess competitive position, and identify potential partners. This role requires someone with a proactive approach to relationship management, ability to weigh partner interests against PitchBook's strategy, and an expertise in building relationships externally and internally within a cross-functional team environment. 

Primary Job Responsibilities:

• Lead partner sourcing efforts by identifying and evaluating new data, research, and capability providers aligned with business needs 
• Manage ongoing relationships with key partners, ensuring service quality and contract compliance, and proactively identify new potential partnership expansion opportunities 
• Oversee contract negotiations, renewals, and amendments in collaboration with Legal and Finance 
• Monitor partner performance and usage metrics to inform renewal decisions and identify optimization opportunities
• Suggest partnership marketing programs to expand key partnership opportunities and collaborate with Marketing and GTM teams to support partner-related campaigns and communications 
• Maintain a robust pipeline of potential partners and track industry trends to inform partner strategy
• Coordinate quarterly payment cycles and budget tracking for partner contracts
• Provide input into partner-related budgeting and forecasting processes 
• Support the vision and values of the company through role modeling and encouraging desired behaviors 
• Participate in various company initiatives and projects as requested 

Skills and Qualifications:

• Bachelor’s degree preferred 
• 7+ years of account management and/or business development experience
• 7+ years of experience working with financial services clients; experience with Investment Banking, Private Equity, Venture Capital, and Limited Partner clients a benefit  
• Domain expertise in at least one of PitchBook’s core capabilities (e.g. Funds & Benchmarking, Credit, Equity Research, etc.) 
• Prior experience with partnership/alliance licensing and go to market structures strongly preferred 
• Exceptional customer-facing skills and experience with key account relationships required
• Ability to gather and distill information from disparate sources to form strategic recommendations  
• Excellent verbal and written communication skills with a keen eye for detail
• Superior cross-team collaboration skills with a proven ability to coordinate with stakeholders across multiple teams and operate in a matrixed environment 
• Proficiency with the Microsoft Office suite (including Copilot) and the ability to pick up new systems and software easily  
• Must be authorized to work in the United States without the need for visa sponsorship now or in the future

Benefits + Compensation at PitchBook:

Physical Health            

• Comprehensive health benefits
• Additional medical wellness incentives 
• STD, LTD, AD&D, and life insurance

Emotional Health 

• Paid sabbatical program after four years
• Paid family and paternity leave 
• Annual educational stipend
• Ability to apply for tuition reimbursement
• CFA exam stipend 
• Robust training programs on industry and soft skills 
• Employee assistance program
• Generous allotment of vacation days, sick days, and volunteer days

Social Health 

• Matching gifts program
• Employee resource groups
• Subsidized emergency childcare  
• Dependent Care FSA
• Company-wide events
• Employee referral bonus program  
• Quarterly team building events

Financial Health 

• 401k match
• Shared ownership employee stock program 
• Monthly transportation stipend

*Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your employment. 

Compensation

• Annual base salary: $140,000-$170,000
• Target annual bonus percentage: 10%

Working Conditions:

At the heart of our company is a belief in the power of in-person collaboration. Being together in the office fuels our creativity, strengthens our connections, and drives the innovation that sets us apart. Our culture is built on spontaneous moments—those hallway conversations, whiteboard brainstorms, and shared celebrations in each of our global offices—that simply can’t be replicated remotely. This role is expected to be in the office 5 days a week.

The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.

We are excited to get to know you and your background. Concerned that you might not meet every requirement? We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook.

#LI-MS1

#LI-Onsite

POSITION SUMMARY:

The Business Process Manager (BPM) will support enterprise-wide process and systems transformation across multiple value streams (GTM, Finance, Operations, Partner, Support). This role sits within the Global Business Process team under the COO organization and serves as a key bridge between business stakeholders and the Business Systems Group (BSG).

The role helps standardize communication, resolve conflicting requirements, and foster effective interactions between business teams and technical teams. Leveraging data-driven insights and knowledge of enabling technologies, the individual manages significant business process improvement initiatives beyond incremental changes. This role leads discovery efforts, documents high-level solution approaches and business requirements, and drives business readiness through User Acceptance Testing (UAT), training, and enablement.

Under the direction of the Sr. Manager, Business Process, this role supports the development and continuous improvement of business process architecture for assigned operational domains such as Sales, Customer Success, Cloud Engineering, Supply Chain, Logistics and Support. The role conducts gap analyses, designs future-state (“To-Be”) processes using industry-standard frameworks and best practices and improves requirement quality through standardized documentation and prioritization. The position also leads assigned cross-functional initiatives to support timely delivery, risk mitigation, user adoption, and alignment with organizational goals.

The ideal candidate brings strong analytical, facilitation, and cross-functional leadership skills, and is effective at influencing stakeholders without formal authority in a fast-paced environment.

This position is based in the San Francisco office and requires in-office attendance Monday, Wednesday, and Thursday.

ESSENTIAL FUNCTIONS:

1. Business Process Design and Analysis
   1. Support and maintain end-to-end business process architecture and process documentation for assigned business processes, aligned with enterprise strategy and standards.
   2. Lead transformation initiatives by conducting gap analyses between current ("As-Is") and ideal ("To-Be") end-to-end processes.
   3. Leveraging internal SMEs, industry-standard frameworks, and best practices, design future-state processes that are efficient and scalable globally pertaining to Record to Report, Procure to Pay, Billing, Subscription Management, Revenue Recognition, Renewals.
   4. Collaborate with GTM functions and cross-functional stakeholders to gather and translate high-priority business requirements into effective process solutions for New Product Launch.
   5. Solution and document UX requirements thoroughly to ensure solutions are user-friendly, drive high adoption rates, and align with business needs.
   6. Validate business requirements for compatibility with enterprise architecture, data strategies, and system capabilities, ensuring they support global scalability.
2. Business Process Automation and Continuous Improvement
   1. Lead and advocate for automation projects with the Business Systems Group to streamline and scale critical business processes, leveraging Salesforce.com CRM, NetSuite, Tableau, Marketing Tool and other core technologies.
   2. Introduce innovative solutions by staying updated on industry trends and integrating best practices into process improvements.
   3. Identify significant improvement opportunities using data-driven insights and measure impacts with established metrics and KPIs.
   4. Enhance UX by ensuring process improvements are user-centric, well-documented, and supported by effective training and change management.
   5. Collaborate with technology teams to implement business processes that utilize core technology functionality and minimize customization.
3. Program and Change Management
   1. Lead cross-functional programs focused on timely delivery, risk mitigation, and alignment with business strategy and objectives.
   2. Develop comprehensive testing plans, including user acceptance testing (UAT), to ensure solutions meet quality standards and deliver stated benefits.
   3. Implement structured change management processes, including training and resource support, to facilitate the seamless adoption of new processes.
   4. Promote continuous improvement by encouraging feedback and incorporating it into future enhancements, guiding stakeholders in improvement techniques.
   5. Maintain a centralized repository for change management materials and project updates to enhance accessibility and knowledge sharing.

SUPPORTIVE FUNCTIONS

1. Technology and Tool Management
   1. Evaluate and recommend technologies to enhance the business processes and overall business capabilities.
   2. Plan and execute technology initiatives, ensuring alignment with business goals and efficient project delivery.

QUALIFICATIONS:

• 8+ years of experience in business process management, business systems analysis, operations, or program delivery.
• Exposure to Salesforce and/or NetSuite environments and integrated business workflows.
• Advanced knowledge of system integration across Salesforce, ERP, internal proprietary systems, and third-party apps.
• Experience working on multi-team, cross-functional initiatives across functions (not just one domain).
• Demonstrated expertise in business requirement analysis, technical analysis, business architecture, process design, quality assurance, data analysis, and solution or product ownership.
• Experience with technology/system development methodologies.

Background Preferred (but not required): 

• Implementation experience of Salesforce
• Implementation experience of NetSuite
• Team management experience

Education:

Bachelor's degree in Business, Information Systems, Computer Science, or related field, or equivalent experience.

Economic Package Includes: 

• Salary + annual bonus eligibility   
• Company equity
• Company Paid Health Care, Dental, and Vision Coverage for you and most of your dependents
• Generous PTO and Sick Leave
• 401(K) with generous company match
• Disability, Life Insurance and Ancillary Benefits
• And much more

About the Position

Golden State is looking for a hardworking and upbeat Coordinator to join our Partnership Development team. In this role, you will assist in the execution of departmental projects while delivering excellent customer service to our corporate partners. You will also be directly responsible for fulfilling sponsorship agreements and executing promotions and events while providing administrative support to the broader Corporate Partnerships team. This position reports to the Director, Partnership Development.

This is an excellent opportunity to share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication!

This is a full-time position based onsite in San Francisco, CA.

Key Responsibilities

• Partner with various departments to ensure fulfillment of partnership client deliverables
• Plan, assist, and execute game day activations such as partnership client events, promotions, VIP experiences, ticket requests, premium gifting, and hosting client groups
• Assist in tracking partner activations (i.e., web, social and radio commercial traffic, as well as activation fund and ticket bank uses)
• Assist with the development of mid-season and/or end of year partner recaps
• Participate in data input and report processing for Warriors and Non-Warriors activations
• Implement new strategies based on research, data, success rates, and market trends to ensure 100% customer satisfaction
• Effectively build and sustain strong partner and internal client relationships
• Attend Warriors home games and special events
• Other duties as assigned

Required Experience & Skills

• Bachelor’s degree or equivalent work experience
• Minimum 2 years of corporate sponsorship and/or sales experience; sports sponsorship preferred from property, agency or brand
• Proficiency in Microsoft Office Suite/Google Suite
• Excellent written and verbal communication, service and resolution skills
• Ability to build positive working relationships with corporate partners and peers at all levels within the organization
• Ability to balance multiple projects at once in a fast-paced work environment

Time Commitment

• Ability to maintain a flexible schedule and attend all home games and special events (i.e., evenings, weekends and holidays) as needed

Compensation

• $21.00 Per Hour + Bonus
• Comprehensive Medical, Dental and Vision benefits for employees and dependents
• Employer 401K match
• Vacation, Summer Half-Day Fridays and a generous paid time off plan for pregnancy and parental leaves
• Warriors home tickets, team store discount and more!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

 Golden State is an equal opportunity employer.

We will ensure that qualified applicants with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Want to learn more about who we are and what we value? Visit www.warriors.com/employment

Please refer to our California Privacy Notice for more information about how we process your personal information, and your data protection rights.

About the Role:

As the Head of Social and Influencer Marketing, you will define and lead Gusto's social and influencer strategy to significantly grow brand awareness, engagement, and consideration among small businesses and their advisors. You will be responsible for building, managing, and developing a high-performing team, overseeing all social channels, content strategy, and end-to-end influencer programs. You’ll work closely with brand, product marketing, sales, and PR teams to ensure a consistent, compelling, and integrated brand voice across all social touchpoints, driving measurable impact on our B2B growth objectives. You’re a visionary leader, deeply analytical, and customer obsessed, with a proven track record of scaling social and influencer initiatives. You will also serve as a leader in Gusto’s AI-native evolution, defining the standards for ethical and high-quality AI usage across all social and brand channels.

About the Team:

This role is a key leadership position within our marketing organization, vital for shaping Gusto's public presence and accelerating growth across direct and indirect channels. We are a team that combines creativity, data-driven insights, and cross-functional collaboration to design campaigns that reach, engage, and convert the right audiences at scale. You will build and empower a team dedicated to fostering vibrant communities and amplifying our message, contributing to Gusto's mission to serve over 400,000 small businesses, and we’re just getting started

Here’s what you’ll do day-to-day:

• Develop and execute a comprehensive social media and influencer marketing strategy aligned with business objectives, brand guidelines, and B2B audience needs.

• Lead, mentor, and grow a team of social media and influencer marketing professionals, fostering a culture of innovation, collaboration, and continuous improvement. This includes acting as an Innovator to build repeatable, documented AI-assisted workflows (e.g., advanced prompt libraries for copy and content ideation, automated testing models) that increase the team’s effectiveness, and conducting regular training to elevate the team's AI fluency.

• Oversee content strategy, creation, and distribution across all owned social channels (e.g., LinkedIn, Meta, YouTube, Tik Tok), ensuring brand consistency and engagement. You are accountable for setting rigorous internal standards to Grade the Output of all AI-generated content for accuracy and brand voice.

• Design, launch, and manage end-to-end influencer programs that drive authentic advocacy, reach new audiences, and generate measurable results for B2B segments.

• Establish and evolve community management best practices, ensuring timely and engaging interactions with our audience.

• Partner closely with Brand, Product Marketing, PR, and Sales teams to integrate social and influencer efforts into broader campaigns and product launches.

• Define key performance indicators (KPIs), conduct regular analysis of social media and influencer performance, and provide actionable insights to optimize strategy and demonstrate ROI. You will strategically Give it to AI by identifying the highest-leverage opportunities for large language models and predictive tools to maximize campaign reach and targeting.

• Proactively champion the Guard the Trust principle by ensuring 100% compliance with Gusto's AI and data policies across all social, influencer, and community programs.

• Manage budgets, agency relationships, and social media tools/platforms effectively.

• Stay abreast of emerging social media trends, platforms, and technologies (including AI advancements) to identify new opportunities for growth and innovation.

Here’s what we're looking for:

• 12+ years of overall marketing experience, with at least 7+ years specializing in social media and influencer marketing, and 3+ years in a leadership role managing a team.

• Proven track record of building and scaling social media and influencer programs for B2B brands, demonstrating measurable growth in awareness, engagement, and lead generation.

• Deep expertise in developing content strategies tailored for various social platforms and audience segments.

• Strong understanding and hands-on experience with social media management platforms, analytics tools, and influencer marketing platforms.

• Exceptional analytical skills: ability to interpret complex social data, measure campaign effectiveness, and translate insights into strategic recommendations.

• A proven track record of operating at the Innovator or Amplifier level of AI fluency. This means moving beyond personal tool usage to define, deploy, and govern AI strategy for the entire function. You must demonstrate expertise in Guiding AI to produce highly effective and on-brand social content at scale, establishing quality assurance processes, and ensuring the team rigorously adheres to compliance and ethical standards.

• Outstanding leadership and people management skills, with experience coaching and developing marketing talent.

• Skilled collaborator with experience working closely with Brand, PR, Product Marketing, Sales, and RevOps teams.

• Exceptional written and verbal communication skills, with the ability to craft compelling narratives and present strategic plans to executive stakeholders.

• BA/BS degree required; MBA or advanced degree a strong plus

Our cash compensation amount for this role is targeted at $169,000 - $200,000/yr in Denver, Phoenix, and Atlanta, and $200,000 - $240,000/yr for San Francisco & New York. The salary range for Toronto is CAD 133,000 - 160,000. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

#LI-Hybrid

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Payments Intelligence organization optimizes each of the billions of dollars of transactions processed by Stripe annually on behalf of our users, maximizing successful transactions while minimizing payment costs and fraud. We own products like Radar, Authorization Boost, and Disputes, building fast and scalable services and creating intuitive user experiences. We serve real-time predictions as part of Stripe’s payment infrastructure and architect controls that leverage ML to optimally manage users’ business.

What you’ll do

As a Product Lead on the Payments Intelligence team, you’ll be responsible for scoping, designing, and building intuitive features that help users maximize their revenue while minimizing their cost while shaping our intelligence platform. You will partner with many functions at Stripe, with the opportunity to both work on infrastructure/platform systems, as well as produce direct user-facing business impact.

Day to day you’ll be working closely with a team of engineers and data scientists. You’ll collaborate with peers in Design, Product Marketing, Partnerships and many others to craft the vision for our Payments Intelligence products. 

Responsibilities

• Develop the long-term vision and strategy for our Payments Intelligence products, prioritize accordingly, and create an execution roadmap
• Deeply understand our users’ needs by spending time with developers, sales, and support, and by observing patterns/trends across their feedback, the market, and our data
• Build and launch new capabilities and products that bring significant value to customers
• Set the pace, prioritization and execution for the team
• Work with a wide range of systems, processes and technologies to own and solve technical and product problems
• Collaborate with stakeholders across the organization such as Engineering, Design, Data Science, Marketing, Sales, Account Management, and Operations 
• Build and coach your team on best practices in defining product requirements and how to deliver against those requirements and the overall roadmap 

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements:

• Product Management experience: 10+ years of relevant experience
• 4+ years of experience managing Product Managers
• Strong business acumen: You enjoy digging into the details of how a business works, identifying how to make it better, and building product/technical solutions to do so
• Customer and Partner facing experience: You’re comfortable in front of customers or third-party collaborators, and have experience navigating customer conversations
• Operational savvy: You are strong operationally, capable of designing and driving a cross-functional team and process
• Analytical horsepower: You dig deep into the data, think from user first principles, and deliver the right results
• Crisp communicator: High attention to detail including precise and effective communications, including with external customers/partners
• Results-oriented: You enjoy doing whatever it takes to execute on complex projects 

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Platform Sales team is a highly consultative, enterprise sales team that is responsible for some of Stripe’s largest and fastest growing partners. Stripe helps software platforms offer more value to their customers by embedding Stripe’s powerful payments technology into their solution. As a Platform Sales Manager, you will play a critical role on our go-to-market leadership bench-- leading a team of AEs to make payments-as-a-service a competitive advantage for high-growth organizations.

What you’ll do

• Drive sales growth through successful leadership, organizational planning, customer service and outstanding execution 
• Oversee the expansion of Stripe’s footprint with global saas platforms
• Make hiring decisions, honing our ideal candidate profile and onboarding strategy
• Create structure and focus for GTM ideas and product sales campaigns that the product team is exploring. Drive execution and measurement. Analyze results and make recommendations for action in a timely manner.
• Define key sales support mechanisms, processes, and programs to meet the rapid growth of the business and achieve revenue attainment and market development objectives
• Build a world-class organization and write the playbook for the era of monetizing payments on platform

Responsibilities

• Lead a team of sophisticated Existing Business, Platform AEs focused on expanding our global footprint with enterprise SaaS platforms
• Drive deal strategy and partner across the business to ensure healthy pipeline, funnel conversion, win rate, and margin preservation across the portfolio
• Effectively work cross-functionally across the organization to shape Stripe's product roadmap and drive best practices on selling and forecasting
• Engage with the largest strategic opportunities, leading executive relationships 
• Being accountable for delivering revenue growth

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 12+ years of relevant enterprise sales experience
• 3+ years of people management experience
• Ability to hire, coach, and motivate a high-performance sales team
• Ability to articulate complex, technical concepts and translate them into business-relevant terms
• Demonstrated quantitative and analytical skills

Preferred qualifications 

• Thrives in fast-paced settings with a high-level of autonomy and can create clarity and structure 
• A knack for working well with a wide range of stakeholders, both internally and externally
• Experience scoping and managing strategic projects with input from cross-functional teams
• Prior experience in financial services, the payments industry, or with the card networks

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team & role

Stripe is looking for a senior product strategist-operator to join the Strategic Business Performance (SBP) team. SBP is the "connective tissue" of Stripe. You will have a front-row seat to how the company operates and a direct hand in ensuring we hit our most important goals. If you are a technical strategist who loves to move fast and fix high-stakes problems, we’d love to hear from you.

SBP is a small, high-leverage group within Central Strategy & Operations at Stripe. Our mission is to create strategic clarity around Stripe’s performance. We work with partner teams to report on the business; dive into it to support and pressure-test our strategy, driving change wherever we find soft spots and enabling the success of other teams. 

We are looking for someone who connects across data, financials and product & business strategy. and can unearth a signal in the noise and either fix the problem directly or convene the right people to fix it fast.

What you’ll do

In this role, you will work cross-functionally within our group and across Stripe’s technical and user-facing teams to solve problems and design workflows that benefit our users. Specifically:

• Own the "Signal": You will define and maintain the metrics that actually matter for in-year performance. You’ll develop a "morning read" discipline—a curated, high-signal view of the business that drives immediate action, moving far beyond standard dashboarding.
• Deep-Dive Interventions: You will lead  "surge" projects to diagnose and unblock critical goals at risk. You aren't just identifying problems; you are staying in the arena until the trajectory has measurably changed.
• Bridge Product & Strategy: You will translate long-horizon corporate theses into in-year operational reality. You’ll take ambiguous opportunities that cut across product, risk, and marketing and decompose them into structured workstreams.
• Synthesize for Leadership: You’ll think ahead of our executive team, preparing CEO/COO-level materials that translate unstructured signals into structured diagnoses they can act on.
• Pressure-test our Assumptions: You’ll work closely with Corporate Strategy and Product teams to identify gaps between our external market forces and our internal execution.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 12+ years of experience in product/data analytics within product organizations or strategic business performance teams at high-growth tech companies.
• Experience in Product Strategy, Product Management, or GM-style roles where you owned a P&L or a specific business outcome.
• Deeply curious about business models and data, probing into signals, understanding trends and customer usage patterns to uncover novel insights
• A proven track record of directly driving business growth through analytical insights and execution.
• Apply AI to enhance decision-making and operational efficiency, know when and how to use the right AI tools to move faster without sacrificing rigor or quality.
• Strong product sense and the ability to understand the technical mechanics of how software products are built and scaled.
• Experience navigating ambiguous, cross-functional problems and leading high-stakes interventions with senior stakeholders.
• Prior experience with fintech products or complex financial systems is a plus, but not required.
• Experience facilitating senior leadership/ stakeholder meetings to drive meaningful conversations regarding Stripe’s business performance.

Preferred qualifications 

• Payments ecosystem, or experience in finance or fintech is a plus
• Ability to build trust and partner with senior leaders and CXOs
• Technical proficiency in SQL  / Python / R and data analysis; ability to self-serve and perform independent deep-dives into complex datasets.
• Experience driving creative solutions with and effectively informing the roadmap of cross-functional teams 
• Ability to understand the implications of Stripe ships such as product features, policy changes, and marketing outreach on the user experience and resulting support experience

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

This is a cross-functional team at Stripe that operates at the intersection of real estate, design, and brand. We are a lean group focused on the end-to-end execution of high-touch physical environments. Our team acts as the bridge between creative vision and technical delivery, ensuring that Stripe’s physical footprint is built to an exacting standard of craft and operational excellence.  We are looking for builders who are energized by ambiguity and enjoy the process of turning a high-level concept into a tangible, functioning space.

What you’ll do

We are looking for an Assistant Project Manager to be the operational backbone of a physical build-out. This is a "jack-of-all-trades" role for someone who is equally comfortable on a construction site as they are in a spreadsheet. You will support the end-to-end execution of a project, ensuring that the "drumbeat" of the work stays on track and that no detail is overlooked.  At Stripe, we are obsessively user-first. We believe that every touchpoint—including our physical environments—should reflect a commitment to craft, quality, and seamless experience.

At Stripe, we prioritize a seamless onboarding experience. Your first four weeks are designed as an introductory period for mutual evaluation—ensuring the role, team, and pace align with your career goals and our high-performance standards.

Responsibilities

• Drive momentum: Attend all workstream calls and own the action items. We use AI for raw notes, but you are responsible for coordinating stakeholders (internal and external) to ensure nothing stalls.
• Drive workstreams: Manage execution in partnership with the lead, from kickoff through completion—everything from sourcing vendor options and securing budget approvals to collaborating with internal teams.
• Be on-site: Be on-site as needed to verify that our standards of craft and delivery are being met across all physical touchpoints.
• Support team scaling: Manage the logistics of expanding project capacity, including vendor sourcing, partner onboarding, leveraging AI tools, and contractor coordination.
• Draft weekly updates: Turn complex updates from across the project into clear, dense weekly notes for leadership. You possess the ability to turn project noise into actionable signal.

Who you are

You are a highly organized, collaborative partner who thrives in fast-moving, ambiguous environments and makes the people around you more effective. You love creating thoughtful experiences and environments, with a commitment to high-touch, on-brand execution. You have a track record of taking broad goals, building a clear path forward, and keeping priorities, details, and communication moving with minimal friction.

Minimum requirements

• Real estate experience: You have 3–5 years of experience in real estate operations, owner’s representation, or hospitality development. You are a "high-agency" operator who loves the "how" of making things happen.
• Users’first mindset: At Stripe, we are obsessively user-first. You likely come from a background where the guest or customer experience is paramount—such as consumer-facing retail or premium hospitality. You understand that the quality of a space directly impacts the person using it.
• A "force multiplier" mentality: You are a super team player who thrives in a close-knit, collaborative environment and makes everyone around you more effective.
• High agency track record: You have 5+ years of experience in roles that require exceptional organization and the ability to navigate ambiguity. Your former colleagues describe you as the person who "just gets it done."
• Strong communication: You never let an action item drop and can distill complex updates into clear, actionable briefings for leadership.

Preferred qualifications

• Financial and administrative rigor: You have experience managing project budgets, navigating procurement workflows, and maintaining meticulous financial records.
• Technical leverage: You are proficient at using AI and modern productivity tools to automate routine tasks and accelerate project delivery.

Overview

The COO & Deputy Trust Officer will oversee the bank’s daily operational performance, ensure safe and sound delivery of stablecoin issuance, custody, reserve and settlement workflows, and help fulfill fiduciary obligations under OCC expectations (12 CFR Part 9).

Key Responsibilities

1. Bank Operations Leadership

• Lead all day-to-day operational functions for the trust bank including issuance operations, custody operations, reserve operations, reconciliation, and customer settlement flows.
  
  
• Design and maintain operational playbooks, business continuity procedures, and control frameworks aligned with OCC safety and soundness expectations.
  
  
• Oversee operational readiness for product changes, new asset types, new partners, and new currencies.
  
  
• Work closely with engineering to ensure operational workflows are ready to go.

2. Deputy Trust Officer Responsibilities (12 CFR Part 9)

• Support the Trust Officer in fulfilling fiduciary responsibilities for all custody and safekeeping activities.
  
  
• Oversee fiduciary recordkeeping, including account setup, segregation, ledger accuracy, and periodic reviews.
  
  
• Ensure trust operations meet OCC fiduciary standards, including §9.6 annual reviews, fiduciary audits, internal controls, and documentation.
  
  
• Act as acting Trust Officer when designated by the President/Board.

3. Operational Controls & Regulatory Compliance

• Implement and maintain OCC-aligned internal control systems across operations, custody, reconciliation, and settlement.
  
  
• Ensure compliance with GENIUS Act requirements related to issuance, redemption, and lawful-order execution.
  
  
• Partner with Compliance and CRO on operational risk testing, issue remediation, and supervisory responses.
  
  
• Maintain audit-ready documentation, operational logs, and evidence repositories for OCC examinations.

4. Cross-Functional Execution & Program Management

• Coordinate execution across engineering, legal, product, compliance, finance, and treasury teams.
  
  
• Lead operational readiness reviews for new features, new jurisdictions, and new integrations with custodians and banking partners.
  
  
• Drive cross-functional alignment on SLAs, exception handling, operational uptime, and incident root-cause analyses.

5. Third-Party & Vendor Oversight

• Oversee relationships with banking partners, reserve custodians, and critical vendors.
  
  
• Ensure all partners meet OCC third-party risk expectations.
  
  
• Maintain vendor performance dashboards, SLAs, due diligence packages, and ongoing monitoring.

6. Operational Resilience & Incident Response

• Own the bank’s operational continuity, incident management, and crisis playbooks.
  
  
• Lead triage and resolution of operational incidents, coordinating across engineering, custody, and compliance.
  
  
• Oversee post-incident assessments and ensure timely remediation.

7. Board and Executive Reporting

• Provide regular updates to the Board and Risk Committee on operational performance, control testing results, and emerging operational risks.
  
  
• Present metrics and KPIs related to mint/burn SLAs, reconciliation integrity, reserve operations, custodian performance, and operational incidents.

Qualifications

• 10+ years of experience in bank operations, trust operations, custody operations, or payments operations in a regulated financial institution.
  
  
• Proven experience managing high-volume, control-heavy operational environments.
  
  
• Deep familiarity with OCC regulatory standards, fiduciary banking requirements (12 CFR Part 9), and digital asset custody expectations.
  
  
• Experience with blockchain-based transaction flows, mint/burn operations, or digital asset custody preferred.
  
  
• Exceptional operational discipline and documentation skills.
  
  
• Strong collaboration and communication abilities, including experience working with auditors and federal regulators.

Who We Are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About The Team

The Solutions Architecture Team partners with our users to realize their full potential through the adoption of prescriptive solutions that drive their growth and success.

We work with C-level executives, finance leaders, product design and engineering teams at global brands and platforms who are building financial services solutions with Stripe. Our SA team works closely with Account Executives, Professional Services, Customer Success Managers, Partners, Technical Account Managers and Product Teams to develop and execute on the account strategy for Stripe’s largest users including Enterprises, Digital Natives, and SaaS Platforms. We also work with the world's most innovative startups and mid market users to position our offerings and solutions for their use cases. 

At Stripe, managers grow teams and inspire them to do outstanding work. This leader must be a driver who loves building teams and growing businesses. This role requires great interpersonal skills to work cross functionally, as a trusted advisor to both our sales, partner and professional services teams, as well as, with our product development and marketing teams. As head of Solution Architecture for our existing business, you will lead, build, and mentor a world class pre-sales engineering team to grow the existing user base through upsells and cosells. You will drive collaboration from cross-functional teams to influence and unify stakeholders at all levels of the organization to drive business results. You will lead from the front and drive outcomes for our users. 

What You’ll Do

Responsibilities

• Business and technical thought leader able to partner and drive the strategy and execution plan for the segment, working with cross functional partners
• Recruit, hire, lead, retain and coach a world class pre sales team.  Be an advocate for presales within the organization
• Align with a leader for the business line to understand trends and share insights for Stripe’s leadership and product teams
• Nurture and be the role-model of a positive outlook, can-do attitude and growth mindset, while leading and keeping the SAs motivated in a fast paced and ever changing environment
• Define and drive success for your team by empowering them to nurture and grow existing business through upsells and cross sell motions
• Partner closely with Sales, Marketing and Technical Teams (Professional Services, Partners, Product, Development, etc) to develop joint go-to-market initiatives that drive positive user experience and outcomes while driving revenue retention and growth
• Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels.
• Serve as an executive champion and lead EBCs with important customer base
• Maintain a strong internal relationship with the product teams and champion the voice of our users and customers to influence product direction and feature priorities
• Drive collaboration across teams to influence and unify stakeholders at all levels of the organization
• Lead and support the team in complex evaluations, problem solving and challenging customer environments
• Build processes to measure the performance and impact of the Solutions Architecture Team and ensure that the team is optimized to meet rapidly evolving business needs
• Stay current on industry trends and competitive dynamics, and leverage this knowledge to shape strategy around user engagements 
• Represent Stripe at industry events and conferences, customer business reviews and contribute to new ideas and industry best practices
• Act as an escalation point for pre-sales and post sales technical issues that arise

Minimum Requirements

• You must have at least 3+ years of pre-sales leadership experience and 10+ years’ experience within a technical sales function
• A track record of building and leading world-class solution architecture/ engineering  teams ideally in a SaaS or usage-based businesses
• Experience working with Enterprise, Digital Native, SaaS Platform business models 
• Energy, enthusiasm, and passion for making customers successful
• Previous technical sales experience with APIs and/or payments industry experience
• Strong executive presence and ability to foster deep relationships with our users
• Bachelor's degree or equivalent military experience required
• Willingness to travel approximately 25% of the time to engage with customers and collaborate with internal teams.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Global Executive Marketing team creates experiences for the executive audience that build advocacy and trust, strengthen relationships, and generate revenue. We understand the executive audience and create content and experiences to programmatically reach them, helping Stripe attract, grow, and retain our most strategic users. The team is composed of three functional groups - 1) Executive Briefings, 2) Executive Programs and 3) Executive Content - that work together to help users learn more about Stripe and discover new areas for collaboration.

What you’ll do

As a member of the Executive Briefing team, you will be on the ground floor defining the strategy of our program and leading the evolution of our executive briefings in our South San Francisco HQ. You’ll be collaborating with Stripe executives, sales teams, product management and engineering teams across geographies to ensure continuous program innovation and enhanced offerings that allow our team to scale in support of the rapid growth in global commerce.

Responsibilities

•  Evolve our global executive briefing motion: You will be a co-lead for our AMER executive briefings and will lead the charge to advance our strategy. You will build upon the program's foundation and evolve our offerings to exceed the expectations of our customers and key internal stakeholders.
• Elevate the in-person briefing experience: You will be the face of our executive briefing center (EBC) in our office in South San Francisco. You will work with workspace and account teams to continuously elevate the experience we are delivering to executives that visit us in the space. 
• Build a trusted relationship with go-to-market teams. You’ll serve as a primary contact and partner to sales teams, provide guidance on executive briefings and manage priorities/expectations at every stage of the customer lifecycle.
• Design the customization of high-quality executive engagements. You are customer-obsessed and listen closely to our customers to understand their unique challenges. You connect with expert Stripe teams to collaborate and deliver inspiring narratives within our executive engagements. You will customize agendas and content to ensure briefings run effectively in virtual and in-person settings.
• Share customer feedback with sales and product teams: You’ll become an expert in the needs of customers and the expectations across the industry, documenting feedback that will influence product strategy and sales priorities.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• BA/BS degree (in lieu of degree, 4 years of relevant work experience)
• 6+ years of executive briefing, consulting or marketing experience, preferably in B2B scenarios. Experience in executive engagement programs, strategic partnerships, sales or sales enablement is a plus
• Strong cross-functional collaboration skills with Leadership, Sales, Product, and Marketing teams to produce user-centric engagements
• Excellent problem-solving, critical thinking, written and verbal communication, and analytical skills
• Efficient project management experience. You have a strong track record of driving simultaneous projects and multiple initiatives
• High energy and infectiously optimistic attitude. Works well under pressure, meets tight deadlines and doesn’t get phased by rapidly changing environments

Preferred qualifications

• Experience in the payments, financial technology, or adjacent industries or marketing FinTech solutions or marketing to FinTech companies
• Experience managing multiple vendors including catering, swag suppliers, etc
• Experience at a highly dynamic, high-growth tech company or consulting firm
• Experience working as part of an international team, split across multiple time zones.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Finance & Strategy team is an integral thought partner to Stripe’s core functional leaders.  We bring understanding and predictability to Stripe’s bottom line financials.  We work cross functionally across many surfaces at Stripe and help steward Stripe’s resource investments to improve the durability of our long term financial performance.

What you’ll do

You will partner directly with Stripe’s Growth organization, playing a pivotal role in shaping self-serve strategy and driving self-serve revenue across our global customer base. As a trusted advisor to Growth, Product, and Marketing leadership, you will use data and financial insights to improve forecasting accuracy, inform investment decisions, and optimize our self-serve business. Your work will directly support Stripe’s next phase of growth by accelerating efficient customer acquisition, activation, and expansion across all segments.

Responsibilities 

• Lead strategic finance support for the Growth organization, partnering closely with Growth, Product, Data Science, the CMO, and Product Finance.
• Develop a deep understanding of the self-serve funnel (acquisition, activation, conversion, retention, expansion) and provide actionable insights that inform both Product and Growth strategy.
• Own forecasting and planning processes for Self-serve revenue across all segments, regions, and products; provide clear visibility into drivers of growth and performance against plan.
• Build and maintain robust financial models that connect marketing demand generation, growth investments, product or pricing changes, and external drivers to revenue outcomes, enabling high-quality scenario planning and decision-making.
• Assess ROI of growth initiatives and other customer acquisition investments, ensuring capital is deployed effectively to maximize long-term value.
• Identify and drive opportunities for process automation, data standardization, and improved data infrastructure in partnership with Data Science to increase reporting accuracy and decision velocity.
• Translate complex financial, product, and growth data into clear narratives for executive audiences.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 10+ years of experience in FP&A, Growth Finance, or Strategic Finance roles
• B.A. or B.S degree in related field 
• Demonstrated ability to forecast revenue, and model funnel dynamics in complex B2B environments
• Proven track record of partnering with senior GTM and Product leaders, and influencing business decisions through financial insight
• Strong financial modeling skills and experience with large, multi-variable planning tools
• Some SQL skills to independently access and manipulate complex datasets
• Excellent communication and presentation skills, with the ability to distill complex concepts into clear, actionable insights
• Comfortable operating in fast-paced, ambiguous environments and balancing strategic thinking with hands-on execution

Preferred qualifications

• Experience working at a high-growth technology or financial services company
• Anaplan, Tableau or other equivalent application experience
• Advanced SQL skills
• Experience in data visualization and dashboarding

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Global Partner Marketing team extends Stripe’s marketing reach to customers and prospects by educating, engaging, and enabling partners worldwide to build market awareness and generate demand for Stripe solutions and services. We market to, with, and through our partners to increase our reach, scale our impact, accelerate revenue growth, and support partners in expanding their businesses with Stripe.

This role will work closely with the Agentic Commerce and AI GTM team, part of the newly-formed AI growth team, to cultivate and expand our relationships with leading AI companies and major technology partners, thereby driving the next wave of growth of Stripe’s suite of agentic commerce products.  

What you’ll do

We are seeking an experienced, creative, and results-driven marketer to join our Global Partner Marketing team. Our mission is to deliver an exceptional Stripe experience for our partners by providing them with the right engagement, resources, and incentives as they build, launch, market, and scale their businesses with us. The Global AI Partner Marketing Manager will work directly with some of our most strategic AI partners to identify our shared users, develop joint marketing plans, and execute co-marketing campaigns aimed at driving customer acquisition and activation. As the inaugural hire dedicated to this partner segment, you will have the unique opportunity to shape our AI partner marketing strategy and investment model.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions.

Responsibilities

• Partner closely with the AI Growth team, Product Marketing, and Product to gather inputs and align on strategies that support mutually beneficial opportunities
• Define annual joint marketing strategies, objectives, and success metrics for a portfolio of strategic AI partners
• Develop aligned messaging and produce bespoke co-marketing campaigns and activations with your portfolio of partnersExecute co-marketing initiatives (e.g. joint email campaigns, co-branded webinars, etc.) to drive new user acquisition, increase product upsell, and generate sales pipeline with and through partners
• Deliver account based marketing plans to support GTM strategies aligned with sales
• Integrate partners into Stripe-led campaigns by collaborating with cross-functional marketing teams such as Campaigns, Product Marketing, Regional Marketing, and Demand Generation
• Define scaling mechanisms to provide marketing resources and enablement that support a scaled partner motion
• Manage marketing budgets with each partner to drive ROITrack and evaluate the performance of co-marketing activities, sharing insights with the team to identify the most effective strategies and recommendations 

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 5+ years of relevant B2B marketing experience that can span marketing, product marketing, or partner marketing
• At least 2-3 years of product marketing or go-to-market experience; experience working with payments, AI, or commerce preferred
• Experience working closely with go-to-market partners to build joint marketing plans and execute marketing programs and campaigns that drive mutually beneficial KPIs and new customer acquisition and pipeline generation outcomes
• Experience shaping joint messaging and creating content with partners
• Demonstrated experience in measuring and improving the ROI of marketing investments through an indirect business model leveraging partners
• Deep understanding of the user journey through a partner distribution channel and funnel, sales cycle and product lifecycle and their respective requirements on the partner marketing organization to drive attach and revenue  

Preferred qualifications

• Strong skills in building relationships with existing and new partners to align plans, drive clarity, and ensure effective communication of progress
• High agency and adaptability, thriving in a fast-paced environment with the ability to handle ambiguity and work autonomously.
• Big picture thinking and meticulous attention to detail–you’re able to quickly understand overall business objectives, build a well-aligned marketing strategy and drive yourself and your cross-functional partners towards execution.
• Excellent written and verbal communication skills with the ability to influence various stakeholders both internally and externally.
• Excellent analytical skills and the ability to craft actionable insights from complex data

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Finance & Strategy team is an integral thought partner to Stripe’s core functional leaders.  We bring understanding and predictability to Stripe’s bottom line financials.  We work cross functionally across many surfaces at Stripe and help steward Stripe’s resource investments to improve the durability of our long term financial performance.

What you’ll do

We’re hiring a seasoned finance leader to run Central GTM Finance & Strategy on the GTM F&S team. You will lead global planning, consolidation, metrics & analytics, and strategic initiatives that scale GTM finance operations. This role partners closely with Global Sales leadership to guide go-to-market strategy, improve forecasting accuracy, optimize investments, and accelerate enterprise growth as Stripe expands internationally.

Responsibilities

• Lead and develop a team of eight finance professionals supporting Global Sales; deliver insights across user-level performance, sales productivity, pipeline conversion, quota attainment, and strategic account planning to support recurring business reporting cadences.
• Provide finance leadership for global sales support functions including Solution Architecture, Customer Success, Renewals, and GTM Operations.
• Own global forecasting, planning, and budgeting for Sales; surface actionable insights that inform investment decisions and drive sales efficiency.
• Define and maintain key business metrics and KPIs to monitor health and proactively flag risks and opportunities.
• Use data-driven analysis to diagnose performance, recommend actions to accelerate revenue growth and margins, and optimize investments.
• Partner with Sales, Sales Operations & Strategy, and Marketing to evaluate ROI of GTM initiatives and customer acquisition strategies.
• Build dynamic financial and operating models to assess new sales motions, pricing changes, large enterprise deals, and regional expansion scenarios.
• Work with leadership to create long-range planning models that align team strategy with GTM and company priorities.
• Design, scale, and implement reporting and dashboards that track funnel metrics and primary investment drivers.
• Independently run complex SQL queries and perform hands-on analysis of raw data to validate models, uncover root causes, and produce actionable insights.
• Leverage AI and generative tools to speed analysis, automate repetitive tasks, surface insights, and synthesize recommendations.
• Drive process automation and data streamlining to improve reporting accuracy and decision velocity.
• Contribute to quarterly business reviews and long-range planning with scenario analysis and strategic recommendations.
• Translate complex financial and sales data into clear, concise narratives for executive audiences.

Who you are

You’re an analytical, execution-oriented finance leader with strong business acumen and a passion for GTM strategy. You thrive in fast-moving, ambiguous environments and balance strategic thinking with hands-on work. If you want to help Stripe scale its enterprise footprint and drive decisions through data, we want to hear from you.

Minimum requirements

• 10+ years in FP&A, Strategic Finance, or GTM Finance supporting enterprise sales teams.
• Proven ability to analyze pipeline health, forecast revenue, and model user and sales dynamics in complex B2B settings.
• Track record of partnering with senior GTM leaders and influencing decisions through financial insight.
• Strong financial modeling experience and familiarity with large, multi-variable planning tools.
• Proficiency in SQL to independently query and manipulate complex datasets.
• Analytical fluency at scale; comfortable working directly with large, complex datasets (not just financial models) to independently validate outputs, diagnose root causes, and drive conclusions in close partnership with Engineering, Data Science, and Analytics teams. 
• Ability to navigate ambiguous, evolving data environments; experience identifying non-obvious data pitfalls, understanding how data flows across systems, and building reliable analyses in settings where infrastructure and tooling are still maturing. 
• Minimum 3 years of people management experience with success leading high-performing finance teams.
• Excellent communication and presentation skills; ability to distill complex concepts into clear, actionable insights.
• Comfortable operating in fast-paced, ambiguous environments; able to balance strategy with tactical execution.

Preferred qualifications

• Experience working at a high-growth technology or financial services company
• Anaplan, Tableau or other equivalent application experience
• Advanced SQL skills
• Experience in data visualization and dashboarding

Who we are

Stripe is a financial infrastructure platform powering millions of the world’s most innovative companies—from iconic global enterprises to high-growth B2B platforms. Our mission is to increase the GDP of the internet, and fulfilling that mission requires world-class leaders who can build, coach, and scale high-performing teams.

About the team

The Enterprise Platforms Sales team partners with B2B software platforms to help them monetize and scale payments, embedded financial products, and marketplace experiences using Stripe Connect and Stripe’s broader financial infrastructure suite. The team drives new business in one of Stripe’s most strategic and complex sales motions, selling to product-led, API-first software companies that serve other businesses at scale.

Your team will own:

• Enterprise new business acquisition
• Complex multi-party, multi-product deal cycles
• C-level engagement across product, engineering, and finance
• Platform strategy, monetization design, and GTM alignment

This role is for a leader who thrives in ambiguity, excels in a highly technical product environment, and is motivated by building repeatable excellence.

What you’ll do

As the Head of Industry Pursuits for Enterprise Platforms, you will build, scale, and inspire a team of world-class Account Executives responsible for winning and expanding Stripe’s most strategic B2B platform relationships.

Core responsibilities

• Lead, develop, and retain a high-performing team of enterprise sellers with platform, payments, and technical product experience
• Build a culture of ownership, curiosity, operational rigor, and user-first thinking
• Drive accountability around metrics, forecasting accuracy, and pipeline quality
• Own territory strategy, segmentation, and coverage planning to prioritize high-value platform categories
• Build an operating cadence centered on pipeline reviews, forecast calls, and strategic deal support
• Ensure excellence in multi-threading, commercial design, executive alignment, discovery, solution mapping, and monetization strategy
• Guide outbound strategy, named-account penetration, and top-of-funnel rigor
• Ensure strong account planning and whitespace identification
• Partner closely with Marketing, Revenue Operations, and Strategy to create scalable motions
• Bridge Sales with Product and Engineering through structured customer feedback
• Influence product roadmap priorities and co-develop GTM approaches for new capabilities
• Build technical depth across the team so AEs can lead product workshops with CTOs, COOs, CPOs, and platform architects
• Support top strategic deals through strategy, executive alignment, monetization modeling, and custom commercial structures
• Unblock cross-functional dependencies across Legal, Product, Risk, Finance, and Executive stakeholders
• Set standards for discovery quality, technical solutioning, and narrative development
• Build individualized growth plans for each AE and create coaching frameworks for discovery, technical depth, and executive storytelling
• Develop future leaders and support AEs in progressing into expanded roles

Who you are — Qualifications

• 15+ years in enterprise technology sales with 7+ years leading and scaling enterprise teams
• Proven leadership of sellers driving complex, multi-party, multi-product enterprise deals with C-level stakeholders
• Experience selling API-first or deeply technical software
• Ability to teach, coach, and inspect excellence in multi-threading, executive alignment, financial modeling, value articulation, monetization strategy, and technical payment infrastructure
• Track record of developing talent and promoting AEs into expanded roles
• Experience operating in high-growth, ambiguous environments with evolving processes
• Deep interest or experience in fintech, payments, or financial infrastructure
• Ability to partner effectively with product, engineering, and executive teams
• Exceptional communication skills, including translating complex technical concepts clearly

Nice to have

• Experience selling to B2B SaaS platforms, marketplaces, or embedded finance teams
• Knowledge of payment economics, pricing models

The Team

Our engineering team builds systems that interact with some of the most complex software  ever deployed in production. The team is composed of industry veterans that have built deep learning infrastructure, autonomous drones, ridesharing marketplaces, ad tech and much more. 

We are looking for a client-obsessed AI Solutions Engineer with entrepreneurial tendencies to join the good fight and help build out our Solutions Engineering org. You’ll be the trusted technical advisors for our customers, driving business value, offering advice, and growing accounts. You’ll accomplish this by leading customers to solutions oftentimes by teaching the product to new users or consulting on best practices. You must be ready for technical discussions with data scientists and engineers, then demonstrate the value of Arize in business discussions with directors and executives. The goal is to enable our customers to become successful and enthusiastic about Arize. While we are a remote-first company, the nature of this role requires candidates to be based in the San Francisco Bay area/PST time zone.

What You’ll Do

• Work closely with some of the most sophisticated ML / GenAI teams in the world.
  • You will act as a trusted advisor to our customers, while also building relationships with technical and business stakeholders.
• Advise on GenAI and ML best practices 
• Give ML and LLM product demos to technical and business stakeholders
• Run strategic business reviews for customers in partnership with our sales team
• Interface with our pre-sales engineering team to gather client goals and KPI’s.
• Partner with our product and engineering teams to help drive the product roadmap
• Spearhead new opportunities within existing accounts to help drive expansions.

What We’re Looking For

Note: Even if you do not check every single box, we still encourage you to apply! 

• Previous experience working as a Data Scientist, Machine Learning Engineer, or as an Engineer working with ML models or GenAI applications in production.
• Comfortable working in public Cloud environments (AWS, Azure, GCP)
• Knowledge of machine learning frameworks such as TensorFlow, PyTorch or Scikit-learn
• Knowledge of LLM / Agentic frameworks such as Llamaindex, LangGraph, and DSPy
• Understanding of ML/DS concepts, model evaluation strategies and lifecycle (feature generation, model training, model deployment, batch and real time scoring via REST APIs) and engineering considerations
• Understanding of GenAI concepts and application evaluation + development lifecycle  
• Proficiency in a programming language (Python, JS/TS, Java, Go, etc)
• Strong Communication Skills - Ability to simplify complex, technical concepts.
• A quick and self learner - undaunted by technical complexity of production ML deployments and welcome the challenge to learn about them and develop your own POV.

Bonus Points, But Not Required

• Previous engineering experience in:
  • Data Science
  • MLOps
  • ML Frameworks
  • LLM / Agentic frameworks
• Customer facing experience strongly preferred such as Solutions Architect, Implementation Specialist, Sales Engineer, Customer Success Engineer, Consultant, or Professional Service roles
• Prior experience working with applications deployed with Kubernetes
• Prior experience demoing technical products to both business and technical audiences

The estimated annual salary and variable compensation for this role is between $125,000 - $175,000, plus a competitive equity package. Actual compensation is determined based upon a variety of job related factors that may include: transferable work experience, skill sets, and qualifications. Total compensation also includes a comprehensive benefit package, including: medical, dental, vision, 401(k) plan, unlimited paid time off, generous parental leave plan, and others for mental and wellness support.

While we are a remote-first company, we have opened offices in New York City and the San Francisco Bay Area, as an option for those in those cities who wish to work in-person. For all other employees, there is a WFH monthly stipend to pay for co-working spaces.

Why Hover wants you

Hover's Customer Experience team is at an inflection point. We've built an exceptional foundation — industry-leading response times, strong CSAT, and a BPO (outsourced) model that handles significant volume. But the next two years require a step change: usage and case volumes are growing quickly, and our vision is that AI will grow to handle 50%+ of total volume.  This requires extensive work across systems, knowledge infrastructure, etc.

Your role will be to build and run our ‘agent team’ alongside our human specialist teams, growing its coverage of our cases to that 50%+ goal and thus preserving our human team’s time and attention to focus on the kinds of cases and situations where their deep expertise and attention is needed.  If you've done 0-to-1 work before, have strong opinions about what good AI QA looks like, and care deeply about how knowledge infrastructure feeds intelligent systems — this is your role.

Our Inbound CX team handles thousands of support conversations per week across phone, chat, and email, serving both self-serve (Product Led Growth) and enterprise (Sales Led Growth) customers. The team includes US-based Senior Specialists who handle our most complex and relationship-critical cases and offshore BPO teams that handle the majority of inbound volume.

You will work in close partnership with GTM Systems Engineering, Analytics Engineering, Revenue Enablement, and other cross functional teams to get the assistance you need building out the knobs and levers that help you run this ‘agent team’ day to day and hit our core operational KPIs.

You will contribute by

This is a rare 0–1 opportunity to define how Hover scales customer experience through AI. You’ll own the full automation roadmap and build systems that directly impact how thousands of customers get help every week.

Some of your core responsibilities include:

• Own the team’s customer-facing agentic bot end-to-end: prompt refinement, escalation logic, routing rules, and ongoing QA calibration
• Design and iterate on human-in-the-loop (HITL) workflows that combine AI-drafted responses with rep review and editing
• Build and maintain Hover's knowledge infrastructure: Guru internal KB, AI-ready support articles, BPO onboarding materials, and documentation standards
• Lead LLM tooling strategy for CX: evaluate tools, configure integrations, and deploy solutions that improve response quality and reduce manual effort
• Define, instrument, and report on all AI performance KPIs: deflection rate, AI CSAT, escalation accuracy, HITL quality score, and KB coverage
• You will act as the connective layer across CX, Engineering, GTM Systems, and Analytics—translating customer needs into scalable AI systems
• Enable BPO and US Specialist teams to work effectively alongside AI tools — training, documentation, and ongoing calibration

Your background includes

• 4+ years of experience in Customer Experience, Support, or Operations
• Day to day building experience with complex AI/LLM powered workflows – prompt and context engineering, data structures, knowledge management, integrations, evaluations, etc.
• Deep experience in the ‘customer support’ world, whether having been a rep yourself, led teams of reps, or partnered extensively for years in a closely supporting manner (engineering, analytics, operations, etc.)
• Experience navigating systems integrations, including comfort working with APIs, webhooks, and the connective tissue between SaaS platforms
• Hands-on QA and Eval experience — you know what good looks like, you can define rubrics, and you can calibrate teams against them
• Data fluency & analytical toolkit — comfortable pulling reports, defining metrics, and using data to make the case for what to build next
• Strong communication skills — you can explain AI systems and their tradeoffs to non-technical stakeholders, and you work fluidly across CX, Engineering, and BizOps

Nice to have

• Direct experience with Intercom, Fin bot, or similar AI-first support platforms
• Experience with Guru or similar internal knowledge tools
• Background in BPO or offshore CX environments
• Familiarity with Salesforce as a data source for CX routing and personalization

Benefits

• Compensation - Competitive salary and meaningful equity in a fast-growing company
• Healthcare - Comprehensive medical, dental, and vision coverage for you and dependents
• Paid Time Off - Unlimited and flexible vacation policy 
• Paid Family Leave - We support work/life balance and offer generous paid parental and new child bonding leave 
• Mandatory Self-Care Days - A day set aside each month to allow employees to recharge 
• Remote Wellbeing Resources - We provide recurring fitness classes, meditation/ mindfulness tools, virtual therapy, and family planning assistance 
• Learning - We encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications

Hybrid roles at Hover

Hover has Hubs in San Francisco and New York City, where we expect that all employees living within a 50-mile radius of our offices will come into their local Hover office at least three times a week to build rapport and foster organic connection. At this time, Hover is not considering fully remote roles.

The US base salary range for this full-time position is $132,000 - $163,000 annually. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all applicable US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

#LI-RH1 #LI-Hybrid

The mission of our Solution Engineering team at Gong is to serve as trusted partners, advising on complex workflows and guiding customers toward an AI-first approach to their go-to-market strategy, ultimately helping them achieve their desired business outcomes.

As a Lead Solution Engineer on the team, you will be instrumental in creating raving fans among our prospects and customers. Your focus will be on helping them understand how our platform can drive their strategic business initiatives across the organization. 

RESPONSIBILITIES

• Work alongside Sales and Customer Success as the ultimate product expert and account team technical advisor.
• Thoroughly understand all aspects of the Gong platform in order to explain and demo the technology to all types of users.
• Be the trusted advisor to both prospects and customers to ensure they get the correct business outcome and value from our Gong technology, including business value quantification.
• Assist prospects and customers with business assessments (POCs, Pilots).
• Craft content to show customers how to leverage Gong for specific use cases.
• Execute the build and delivery of outcome-based demos and solution architecture diagrams for customers that have highly complex use cases.
• Solution complex business and technical requirements and explain them in simple terms.
• Assist with RFPs and questionnaires in the context of sales cycles.
• Help eliminate bottlenecks by working cross-functionally (Sales, Customer Success, Support, Product Management, Engineering) in order to get deals across the line.
• Partner with and support Marketing on demand gen activities (webinars, conferences, events).
• Contribute reusable assets to the Sales Engineering team and the company at-large.
• Collaborate closely with Product Marketing, Product Management, and Engineering to share voice of the customer feedback in order to influence our product roadmap and GTM strategies.

QUALIFICATIONS 

• 8+ years of customer facing experience in a solution engineering role (pre-sales) or a combination of solution engineering and other relevant work experience.
• Experience with sales technology: CRMs, cloud architecture, or telephony / web conference systems.
• Experience with data flows, AI & ML concepts, analytics, APIs, webhooks, or JSON is a plus.
• Understanding of security and privacy pertaining to SaaS systems.
• Understanding of key sales personas and workflows (including forecasting and prospecting) within a GTM organization.
• Excellent verbal and written communication skills.
• Strong interpersonal and teamwork skills.
• Able to make the complex sound simple!

PERKS & BENEFITS 

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The target OTE for these positions is $205,000-$220,000.

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. 

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

MaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT-enabled cloud-based tool for reliability, safety, and operations on physical equipment and facilities. MaintainX powers operational excellence for 13,000+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell.

We recently completed a $150 million Series D funding round, bringing our total funding to $254 million and valuing the company at $2.5 billion.

As the AI GTM Engineer, Growth Marketing, you’ll build and scale the technical foundation behind MaintainX’s acquisition engine. Reporting to the VP, Growth Marketing & Strategy, this is a hands-on, embedded role within the Growth Marketing team, where you will partner directly with marketers to design, build, and launch campaigns powered by automation and AI. You won’t operate as a separate engineering function, you’ll work side-by-side with Customer Marketing, Performance Marketing, SEO & GEO, Lifecycle, and Field Marketing teams to turn campaign ideas into scalable systems and live experiments. This role is critical to building an AI-native, system-driven marketing engine at MaintainX, enabling us to scale acquisition through automation, personalization, and experimentation.

What you'll do:

• Partner with Marketing to Build & Launch Campaigns
• Work directly with Growth marketers to ideate, design, and launch acquisition campaigns
• Translate campaign ideas into scalable systems, automations, and experiments
• Rapidly prototype and iterate on new growth plays (landing pages, outbound, paid, lifecycle)
• Build Systems That Power Campaign Execution
• Develop tooling for programmatic landing pages, ad creative generation, and email workflows
• Enable marketers to launch campaigns faster through reusable systems and automation
• Balance speed (quick tests) with scalability (systems that can be reused)
• Embed AI into Marketing Workflows
• Partner with marketers to identify high-leverage use cases for AI in campaigns
• Build and deploy AI-driven systems for:
• Creative generation and testing
• Personalization across channels
• Outbound messaging and sequencing
• Turn one-off experiments into repeatable campaign infrastructure
• Own Experimentation with Marketing
• Co-design and implement experiments across paid, SEO, lifecycle, and web
• Build tooling to track performance, attribution, and testing outcomes
• Enable faster, data-driven iteration across campaigns

Audience, Segmentation & Personalization

• Partner with marketers to define target audiences and ICP segments
• Build systems to dynamically segment, enrich, and activate audiences across channels
• Enable real-time personalization across the funnel

• Marketing Data & Performance
• Ensure clean data flows from marketing channels into CRM and analytics systems
• Build dashboards and reporting layers for campaign performance and funnel metrics
• Improve visibility into CAC, conversion rates, and pipeline generation 

What you’ll bring:

Technical Skills

• Strong programming ability (Python, JavaScript, or similar)
• Experience working with APIs, automation frameworks, and event-driven systems
• Strong SQL skills and experience with data warehouses (Snowflake, BigQuery, etc.)
• Experience integrating tools like Salesforce, HubSpot, Segment, Webflow, etc.
• Experience deploying AI/LLM workflows into production
• Marketing Systems Experience
• Experience working closely with marketing teams to build and launch campaigns
• Strong understanding of paid media, SEO, lifecycle marketing, and web conversion flows
• Experience building systems that directly support campaign execution and optimization
• Mindset
• Thinks like a marketer, builds like an engineer
• Optimizes for speed, iteration, and measurable impact
• Focused on pipeline and revenue outcomes, not just outputs
• Defaults to automation and scalable systems over manual work

About you:

• 5+ years in growth engineering, marketing engineering, or technical growth roles, with experience building systems that support marketing and acquisition.
• Strong ability to partner with marketers to design and launch campaigns, and translate those into scalable systems and automation.
• Proficiency in SQL and at least one programming language (e.g., Python, JavaScript), with experience building scripts, workflows, or internal tools.
• Experience working with APIs, data pipelines, and integrating marketing tools (e.g., Salesforce, HubSpot, Segment).
• Experience applying AI/LLMs to automate or scale marketing workflows (e.g., content generation, personalization, outbound).
• Solid understanding of paid media, SEO, lifecycle marketing, and experimentation frameworks.
• Strong analytical skills with experience in testing, attribution, and performance measurement.
• Entrepreneurial mindset: thrives in fast-paced, test-and-learn environments with a bias toward speed and execution.
  
  

What’s in it for you:

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrolment program.
• Take what you need PTO.
• A Work Culture where:
• You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
• We believe in meritocracy, where ideas and effort are publicly celebrated.

About us:

Our mission is to make the life of blue-collar workers easier worldwide by creating software that meets their needs and realities. Our product is truly life-changing for 80% of the workforce that doesn’t work behind a desk and needs enterprise-grade software at their fingertips.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

About the job

The Principal Customer Success Business Partner (CSBP) for our Technology, Media & Telco (TMT) vertical is primarily responsible for successful deployment, ensuring our customers are adopting our solutions, realizing value and identifying growth opportunities. Acting as a key contact for customers, the CSBP will work alongside our Sales, Professional Services and Partner teams to ensure that the customer is trained and has a successful implementation. As the primary customer contact the CSBP will handle critical issues and ensure customer satisfaction and value realization. Your primary objective will be to execute the overall company and Customer Success strategy to protect and defend the existing customer base, ensure customer value realization and unlock growth with existing customers.

Strategic objectives:

• Handle a portfolio of Enterprise Customers with a ARR of ~$10M with a focus to improve the customer's value and ROI on Anaplan, secure contract renewal, and identify growth opportunities
• Be the primary Anaplan point of contact and customer-trusted adviser during the customer life cycle
• Work as part of an account team and utilize your internal resources to execute the account strategy
• Spot opportunities within existing customers to deliver value and grow the Anaplan footprint at accounts
• Connect the customer to other areas of Anaplan as needed including Product, Support, Community & Sales as well as our partner network.

Customer adoption:

• Proactively monitor customer end-user adoption and sponsorship; build action plans to remedy if needed
• Guide and support Customers to secure strong adoption
• Work closely with Customers to align Platform Expansion plans to key business objectives
• Enable Customers to achieve business transformation with Anaplan, helping them to map their business goals to the platform capability
• Promote and support engagement with Anaplan through community usage, user groups, and event participation (e.g. CPX, Master Anaplanner Program, local and virtual user groups)
• Educate Customers on our Platform Roadmap
• Run regularly scheduled customer check-ins.

Implementation:

• Work with our Customers, Partners, and Professional Services team to ensure implementation success and service quality exceeds customer expectations
• Coach customers to create and manage a delivery model and change management framework to support their Anaplan journey
• Support and collaborate with Anaplan partners
• Mediate to resolve all technical/platform issues with existing implementations
• Partners and internal support teams
• Handle issues of customer concern
• Ensure proactive ticket resolution
• Advocate our model-building best practices with your customers.

Results of all above: Safeguard high CSAT/NPS scores; improve customer relationships to reduce detractors and passives and build champions.

Your Qualifications

• 10+ years of experience in account management, consulting, or client services background is required
• Customer-first mentality
• Extreme ownership mentality
• Ability to work with urgency, and remain calm under pressure
• Comfortable and confident when presenting to customer executives and stakeholders
• Adapts well to change and is flexible
• Curiosity: a strong desire to understand how and why a customer operates, what objectives they have in the marketplace, and how Anaplan can help them with their objectives
• Strong troubleshooting and problem-solving skills
• Account management or client/professional services background
• Strong project and program management experience
• Ability to multitask and prioritize daily and weekly tasks
• Run your own business mentality & drive
• Curiosity: a strong desire to understand how and why a customer operates, what objectives they have in the marketplace, and how Anaplan can help them with their objectives
• Strong communication skills with the ability to communicate and translate technical information to all personas
• Able to use technology to handle their customer portfolio
• Experience in business planning including annual operating plans, forecasting, and modeling experience is a plus
• Experience with Techn, Media, and Telco industries is a plus

Other:

• Travel (up to 25%) is expected, largely within region.

Engineering

Engineering at Brex is about building systems that scale with speed and intention. Our teams span Software, Data, Security, and IT, and operate with high autonomy and deep collaboration. We tackle hard technical problems, own our outcomes, and push for excellence at every level — from architecture to deployment. It’s an environment where engineering is a craft, and builders become leaders.

What you’ll do

You will lead an engineering team focused on building the systems and product experiences that power customer activation at Brex,  including onboarding, account setup, verifications, and integrations workflows that help customers realize value quickly. This role requires strategic thinking, operational excellence, technical leadership, and a deep passion for delivering frictionless, AI-enhanced customer journeys. The ideal candidate is an engineering leader with experience scaling user-facing onboarding systems, delivering high-quality product experiences, and partnering deeply across Product, Design, Operations, and GTM teams.

Where you’ll work

This role will be based in our San Francisco office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Take an active role in driving business and product strategies, championing a seamless, intuitive, and efficient onboarding experience.
• Collaborate with cross-functional partners across Product, Design, Operations, and Sales to define priorities and deliver delightful customer activation experiences.
• Leverage AI to reimagine and automate onboarding and implementation workflows, improving speed, personalization, and operational leverage.
• Drive execution of the Onboarding roadmap, ensuring timely, high-quality delivery of systems and features that help customers activate and realize value.
• Lead and manage a team of engineers, including hiring, mentoring, performance management, and establishing strong technical direction.
• Drive continuous improvement in engineering processes, technical architecture, and product quality.
• Foster a culture of innovation, collaboration, accountability, and customer obsession across the team.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• 6+ years of software engineering experience with strong technical depth
• 3+ years of experience managing or leading engineers in a high-growth environment.
• Strong technical background and understanding of software development principles.
• Expertise leading full-stack engineering teams delivering end-to-end product experiences.
• Regularly works with cross-functional partners (e.g. Product, Design, Operations, Sales) and excels in driving alignment across stakeholders.
• Data-driven mindset with the ability to evaluate impact, measure funnel performance, and optimize activation metrics.
• Track record building AI-powered product experiences, including LLM-driven automation and personalization.

Bonus points

• Experience with data platforms such as Snowflake, Hex, or similar.
• Experience building systems related to onboarding, implementation, identity, workflow automation, customer lifecycle products, or other customer facing experiences.
• You have started your own technology venture or were an early technical founder/employee. We value entrepreneurial spirit & scrappiness!

Compensation

The expected salary range for this role is $240,000 - $300,000. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.

Engineering

Engineering at Brex is about building systems that scale with speed and intention. Our teams span Software, Data, Security, and IT, and operate with high autonomy and deep collaboration. We tackle hard technical problems, own our outcomes, and push for excellence at every level — from architecture to deployment. It’s an environment where engineering is a craft, and builders become leaders.

What you’ll do

You will lead an engineering team focused on building the systems and product experiences that power customer activation at Brex,  including onboarding, account setup, verifications, and integrations workflows that help customers realize value quickly. This role requires strategic thinking, operational excellence, technical leadership, and a deep passion for delivering frictionless, AI-enhanced customer journeys. The ideal candidate is an engineering leader with experience scaling user-facing onboarding systems, delivering high-quality product experiences, and partnering deeply across Product, Design, Operations, and GTM teams.

Where you’ll work

This role will be based in our New York office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Take an active role in driving business and product strategies, championing a seamless, intuitive, and efficient onboarding experience.
• Collaborate with cross-functional partners across Product, Design, Operations, and Sales to define priorities and deliver delightful customer activation experiences.
• Leverage AI to reimagine and automate onboarding and implementation workflows, improving speed, personalization, and operational leverage.
• Drive execution of the Onboarding roadmap, ensuring timely, high-quality delivery of systems and features that help customers activate and realize value.
• Lead and manage a team of engineers, including hiring, mentoring, performance management, and establishing strong technical direction.
• Drive continuous improvement in engineering processes, technical architecture, and product quality.
• Foster a culture of innovation, collaboration, accountability, and customer obsession across the team.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• 6+ years of software engineering experience with strong technical depth
• 3+ years of experience managing or leading engineers in a high-growth environment.
• Strong technical background and understanding of software development principles.
• Expertise leading full-stack engineering teams delivering end-to-end product experiences.
• Regularly works with cross-functional partners (e.g. Product, Design, Operations, Sales) and excels in driving alignment across stakeholders.
• Data-driven mindset with the ability to evaluate impact, measure funnel performance, and optimize activation metrics.
• Track record building AI-powered product experiences, including LLM-driven automation and personalization.

Bonus points

• Experience with data platforms such as Snowflake, Hex, or similar.
• Experience building systems related to onboarding, implementation, identity, workflow automation, customer lifecycle products, or other customer facing experiences.
• You have started your own technology venture or were an early technical founder/employee. We value entrepreneurial spirit & scrappiness!

Compensation

The expected salary range for this role is $240,000 - $300,000. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.

Engineering

Engineering at Brex is about building systems that scale with speed and intention. Our teams span Software, Data, Security, and IT, and operate with high autonomy and deep collaboration. We tackle hard technical problems, own our outcomes, and push for excellence at every level — from architecture to deployment. It’s an environment where engineering is a craft, and builders become leaders.

What you’ll do

You will lead an engineering team focused on building the systems and product experiences that power customer activation at Brex,  including onboarding, account setup, verifications, and integrations workflows that help customers realize value quickly. This role requires strategic thinking, operational excellence, technical leadership, and a deep passion for delivering frictionless, AI-enhanced customer journeys. The ideal candidate is an engineering leader with experience scaling user-facing onboarding systems, delivering high-quality product experiences, and partnering deeply across Product, Design, Operations, and GTM teams.

Where you’ll work

This role will be based in our Seattle office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Take an active role in driving business and product strategies, championing a seamless, intuitive, and efficient onboarding experience.
• Collaborate with cross-functional partners across Product, Design, Operations, and Sales to define priorities and deliver delightful customer activation experiences.
• Leverage AI to reimagine and automate onboarding and implementation workflows, improving speed, personalization, and operational leverage.
• Drive execution of the Onboarding roadmap, ensuring timely, high-quality delivery of systems and features that help customers activate and realize value.
• Lead and manage a team of engineers, including hiring, mentoring, performance management, and establishing strong technical direction.
• Drive continuous improvement in engineering processes, technical architecture, and product quality.
• Foster a culture of innovation, collaboration, accountability, and customer obsession across the team.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• 6+ years of software engineering experience with strong technical depth
• 3+ years of experience managing or leading engineers in a high-growth environment.
• Strong technical background and understanding of software development principles.
• Expertise leading full-stack engineering teams delivering end-to-end product experiences.
• Regularly works with cross-functional partners (e.g. Product, Design, Operations, Sales) and excels in driving alignment across stakeholders.
• Data-driven mindset with the ability to evaluate impact, measure funnel performance, and optimize activation metrics.
• Track record building AI-powered product experiences, including LLM-driven automation and personalization.

Bonus points

• Experience with data platforms such as Snowflake, Hex, or similar.
• Experience building systems related to onboarding, implementation, identity, workflow automation, customer lifecycle products, or other customer facing experiences.
• You have started your own technology venture or were an early technical founder/employee. We value entrepreneurial spirit & scrappiness!

Compensation

The expected salary range for this role is $240,000 - $300,000. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.

Engineering

Engineering at Brex is about building systems that scale with speed and intention. Our teams span Software, Data, Security, and IT, and operate with high autonomy and deep collaboration. We tackle hard technical problems, own our outcomes, and push for excellence at every level — from architecture to deployment. It’s an environment where engineering is a craft, and builders become leaders.

What you’ll do

You will lead an engineering team focused on building the systems and product experiences that power customer activation at Brex,  including onboarding, account setup, verifications, and integrations workflows that help customers realize value quickly. This role requires strategic thinking, operational excellence, technical leadership, and a deep passion for delivering frictionless, AI-enhanced customer journeys. The ideal candidate is an engineering leader with experience scaling user-facing onboarding systems, delivering high-quality product experiences, and partnering deeply across Product, Design, Operations, and GTM teams.

Where you’ll work

This role will be based in our Vancouver office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Take an active role in driving business and product strategies, championing a seamless, intuitive, and efficient onboarding experience.
• Collaborate with cross-functional partners across Product, Design, Operations, and Sales to define priorities and deliver delightful customer activation experiences.
• Leverage AI to reimagine and automate onboarding and implementation workflows, improving speed, personalization, and operational leverage.
• Drive execution of the Onboarding roadmap, ensuring timely, high-quality delivery of systems and features that help customers activate and realize value.
• Lead and manage a team of engineers, including hiring, mentoring, performance management, and establishing strong technical direction.
• Drive continuous improvement in engineering processes, technical architecture, and product quality.
• Foster a culture of innovation, collaboration, accountability, and customer obsession across the team.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• 6+ years of software engineering experience with strong technical depth
• 3+ years of experience managing or leading engineers in a high-growth environment.
• Strong technical background and understanding of software development principles.
• Expertise leading full-stack engineering teams delivering end-to-end product experiences.
• Regularly works with cross-functional partners (e.g. Product, Design, Operations, Sales) and excels in driving alignment across stakeholders.
• Data-driven mindset with the ability to evaluate impact, measure funnel performance, and optimize activation metrics.
• Track record building AI-powered product experiences, including LLM-driven automation and personalization.

Bonus points

• Experience with data platforms such as Snowflake, Hex, or similar.
• Experience building systems related to onboarding, implementation, identity, workflow automation, customer lifecycle products, or other customer facing experiences.
• You have started your own technology venture or were an early technical founder/employee. We value entrepreneurial spirit & scrappiness!

Compensation

The expected salary range for this role is $240,000 CAD - $300,000 CAD. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.