Customer Support Jobs in Recife.
All active Customer Support roles based in Recife.
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Important Information
Experience: +6 years
Job Mode: Full-time
Work Mode: Remote
ID: OPP00051-1
Responsibilities and Duties
- Digest requirement from product team and lead the elaboration of high level design for high availability, performance and scalability features for cloud systems;
- Raise and discuss trade-offs of different design approaches elaborating detailed design documents;
- Implement solution from coding to testing to production deployment support;
- Follow agile processes and participate actively in all development phases.
Essential Skills
- Experience with Golang (Go) programming language;
- Extensive experience with modeling, producing and consuming web services based APIs (RESTful or SOAP based);
- Experience on Cloud Service Orchestration;
- Experience with Cloud Development;
- Experience with backend systems development;
- Proven proficiency with object-oriented software development;
- Proven experience on complex architectural design for cloud-based applications;
- Design Patterns;
- Experience with SQL and NoSQL databases such as PostgreSQL, SQL Server, Oracle, MongoDB, Cassandra.
Highly Desirable Skills
- Competent in one or more programming language(s): Go (Golang), Python, Node, C#, C and C++, Java;
- Knowledge on testing (Unit Test, Feature Test, Integration);
- Knowledge of cloud platforms and technologies including Google Cloud, Aws, Azure;
- Experience working with Kubernetes and OpenShift;
- Exposure to and/or experience with Serverless applications;
- An understanding of software design patterns, pipeline automation and software testing principles and methodologies;
- Familiar with designing, coding, deploying and debugging microservices applications;
- Strong Scripting and automation skills;
- Passionate about solving problems in code;
- Is proactive and easily trouble shoots and resolves issues relating to customer service, product, process and tools;
- Comfortable with Linux Environment and shell scripting.
About Encora
Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.
At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
Ready to apply?
Apply to EncoraImportant Information
Location: Brazil
Job Mode: Full-time
Work Mode: Work from home
Responsibilities and Duties
- Digest requirement from product team and lead the elaboration of high level design for high availability, performance and scalability features for cloud systems;
- Raise and discuss trade-offs of different design approaches elaborating detailed design documents;
- Implement solution from coding to testing to production deployment support;
- Follow agile processes and participate actively in all development phases.
Essential Skills
- Experience with Golang (Go) programming language;
- Extensive experience with modeling, producing and consuming web services based APIs (RESTful or SOAP based);
- Experience on Cloud Service Orchestration;
- Experience with Cloud Development;
- Experience with backend systems development;
- Proven proficiency with object-oriented software development;
- Proven experience on complex architectural design for cloud-based applications;
- Design Patterns;
- Experience with SQL and NoSQL databases such as PostgreSQL, SQL Server, Oracle, MongoDB, Cassandra.
Highly Desirable Skills
- Competent in one or more programming language(s): Go (Golang), Python, Node, C#, C and C++, Java;
- Knowledge on testing (Unit Test, Feature Test, Integration);
- Knowledge of cloud platforms and technologies including Google Cloud, Aws, Azure;
- Experience working with Kubernetes and OpenShift;
- Exposure to and/or experience with Serverless applications;
- An understanding of software design patterns, pipeline automation and software testing principles and methodologies;
- Familiar with designing, coding, deploying and debugging microservices applications;
- Strong Scripting and automation skills;
- Passionate about solving problems in code;
- Is proactive and easily trouble shoots and resolves issues relating to customer service, product, process and tools;
- Comfortable with Linux Environment and shell scripting.
About Encora
Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.
At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
Ready to apply?
Apply to Encora
Senior Backend Engineer - Contract
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At Roofr, we’re obsessed with our customers. We constantly gather feedback to shape, prioritize, and launch the products they truly need. That’s what makes Roofr’s CRM special. We started by building essential sales tools like aerial roof measurements and digital sales proposals. But when our customers asked for a simple, affordable way to manage and scale their entire businesses, we listened. So, we created a CRM that connects these solutions—along with payments, material ordering, and more—into a seamless, powerful platform. With a clear roadmap ahead, we’re excited to continue expanding and leading the market with innovative products.
We have an amazing culture, strong financials, and best-in-class company metrics. It’s an exciting time to be part of an extraordinary startup that is already successful, yet still early enough to offer its team significant growth, equity, and the opportunity to make a real impact.
This position is for an existing vacancy.
- Help drive backend architecture to the next stage of Roof’s systems
- Work in a fast-paced cross-functional team that values doing things ‘the right way’
- Contribute in an early-stage company with engineering first culture
- Contributing to all aspects of the Software Development Lifecycle, from planning to delivery
- Collaborating with the cross-functional team members to develop technical requirements
- Writing clean code to develop functional web applications and reusable libraries
- Writing unit, functional, and acceptance tests
- Troubleshooting and supporting production applications
What You'll Bring to the Role:
- 5+ years of software development experience
- Proficiency with PHP language & Laravel framework
- Is a champion of agile methodologies and enjoys shipping code often and confidently
- Has a track record on breaking down complex problems as incremental solutions
- Proactively recommends initiatives to improve our engineering technologies and culture
- Enjoys working in a collaborative environment where everyone helps each other grow
- Takes ownership of the product and is proud of the quality of their work
- Has excellent communication skills and appreciates the value of good documentation
- Understands the challenges of early-stage company priorities
- We would love someone that has skills in DevOps, Big Data / Data Science, Machine learning, GIS
This is an ongoing contract role
Our compensation ranges are built using multiple market benchmarks and reflect both the scope of the role and current market data. While many hires fall within the beginning to midpoint of the band to allow for growth over time, we tailor offers based on each candidate’s experience, seniority, and demonstrated impact.
🏠 What we offer (US + Canada)
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
🏝️ Vacation/Paid Time Off:
- 1st week of employment is mandatory PTO! Start your journey with Roofr by decompressing and recharging - we will see you in week 2!
- 1 Friday off per month (we call those our laundry days!)
- Company wide paid shutdown for the week between Christmas and New Years
- Flexible time off
- 80% employer-paid benefits in the U.S. and 100% employer-paid premiums for Extended Healthcare and Dental in Canada
- RRSP/401k match
- Generous Parental Leave policy
🤝 Perks:
- We host an annual company retreat with great team building activities
- Ample learning and development opportunities to continue growing your career
- Home office setup stipend
- Internet and phone allowance
- Remote first culture
- Weekly Friday paydays!
🤖 AI Notice
At Roofr, we’re big fans of AI. It helps us write job descriptions that don’t put you to sleep, takes notes during interviews so we can actually listen, and even helps us track down awesome humans like you.
Feel free to use AI to prep, research, or get pumped up for your interview (we see you, ChatGPT power users 👀). But when it’s time to chat, we’d love to meet you, not your AI alter ego. Bring your real, unfiltered self, we promise we will too.
And don’t worry, a real, live human is behind every part of our process. Every application is reviewed by a real person, and you’ll always speak with real humans throughout the interview process. No bots, just good people ☺️
⚠️ Important Notice
We’ve been made aware of an individual impersonating Roofr using a fraudulent domain: roofrr.com (note the extra “r”). Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses, instant messaging platforms, or unsolicited calls.
To ensure your application is legitimate, please apply directly through our official careers page: https://roofr.com/careers.
If you receive any suspicious messages or have questions, reach out to us at talent@roofr.com.
Your safety and security are important to us — thank you for your vigilance!
Roofr is proud to be an equal opportunity employer. We are committed to equal employment opportunity in the workplace regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.
Ready to apply?
Apply to Roofr
Software Engineer, iOS Core Product - Recife, Brazil
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The mission of Speechify is to make sure that reading is never a barrier to learning.
Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its App of the Day.
Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.
Overview
With the growth of our iOS app, being the #18 productivity app in the App Store category and also our recent recognition as Apple's 2025 Design Award for inclusivity, we find the need for a Senior iOS Engineer to help us support the new user base as well as work on new and exciting projects to push our missing forward.
This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users.
We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount.
Our interview process involves several technical interviews and we aim to complete them within 1 week.
What You’ll Do
- Opportunity to lead key engineering and product decisions
- Actively shipping production code for the Speechify iOS app
- Work within a dedicated product team
- Participate in product discussions to shape the product roadmap
- Maintain and enhance the existing complex app architecture
An Ideal Candidate Should Have
- Experience. You've worked on products that scaled to a large user base
- Track record. You have worked on various products from inception to decent traction. You have been responsible for engineering the product
- Customer obsession. We expect every team member whose responsibilities directly impact customers to be constantly obsessed about providing the best possible experience
- Product thinking. You make thoughtful decisions about the evolution of your product and support internal teams and designers into taking the right direction
- Speed. You work quickly to generate ideas and know how to decide which things can ship now and what things need time
- Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
- Technical skills. Swift, SwiftUI
Technical Requirements:
- Swift Programming Language
- SwiftUI experience
- Experience in Multithreading Programming
- Working with CI/CD infrastructure
- Experience with Fastlane
- SOLID principles, the ability to write every single class according to SOLID
- Experience with Git and understanding of different Git strategies
What We offer:
- A fast-growing environment where you can help shape the company and product
- An entrepreneurial crew that supports risk, intuition, and hustle
- The opportunity to make a big impact in a transformative industry
- A competitive salary, a collegiate atmosphere, and a commitment to building a great asynchronous culture
- Work on a product that millions of people use and where daily feedback includes users sharing that they cried when they first found the product because it was so impactful on their lives
- Support people with learning differences like Dyslexia, ADD, Low Vision, Concussions, Autism, and Second Language Learners, and give reading superpowers to professionals all over the world
- Work in one of the fastest growing sectors of tech: Intersection of Artificial Intelligence and Audio
Think you’re a good fit for this job?
Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.
Not looking but know someone who would make a great fit?
Refer them!
Speechify is committed to a diverse and inclusive workplace.
Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Ready to apply?
Apply to Speechify