Joining Collibra’s Tax Team

Joining Collibra’s Global Tax Team, you will join a forward-thinking Global Tax team dedicated to scaling our financial infrastructure as we grow internationally. Reporting to the Tax Director, your primary focus will be the daily execution and management of our global indirect tax function. 

You will be the hands-on owner of our US Sales and Use Tax (SUT) filings while acting as the internal lead for our international compliance cycle in coordination with external providers. A critical component of this role is digital transformation; you will lead the implementation of an automated solution for US SUT return preparation and filing, while exploring and evaluating long-term automation options for our global footprint .You will contribute to the overall efficiency of the department by assisting with direct tax reporting, filings, and various workflows, especially during busy periods.

 At Collibra, we are respectfully direct; we value technical excellence, a proactive working style, and the ability to maintain high compliance standards in a high-growth environment.

This is a hybrid role based in our Raleigh office. Our hybrid model means you’ll work from the office at least two days each week. This setup helps us stay connected, work more closely together, and keep making progress as a team.

Senior Tax Analysts Are Responsible For

• Execute US Indirect Tax Compliance: Lead the end-to-end in-house preparation and filing of US Sales and Use Tax returns, ensuring accuracy and timely remittance across all nexus jurisdictions.
• Manage International Compliance: Serve as the primary internal lead for global VAT/GST filings, coordinating data flow and performing detailed reviews of returns prepared by our external service providers.
• Lead US Tax Automation: Act as the project lead for the implementation of an automated solution for US SUT return preparation and filing, transitioning current manual workflows into a scalable, tech-enabled process.
• Strategize Global Automation: Explore and evaluate software and managed service options for global indirect tax automation to support Collibra's continued international expansion.
• Coordinate Data Flow from NetSuite: Gather, validate, and reconcile monthly transaction data to ensure internal filings and external partner workpapers are based on a "single source of truth."
• Own Monthly Indirect Tax Accounting: Prepare journal entries, maintain detailed support for tax accruals, and perform monthly reconciliations of all global indirect tax accounts and systems.
• Support Direct Tax Workflows: Assist the Senior Tax Manager and Tax Manager in managing global direct tax compliance in accordance with local regulations. Assist in the preparation of the necessary data for the annual income tax provision calculations (US GAAP, IFRS, and local GAAPs for official statutory reporting).

You have

• 4+ years of indirect and direct tax experience with a public accounting firm and/or corporate tax department.
• Hands-on experience preparing and filing US Sales and Use Tax returns.
• Technical knowledge of global VAT/GST systems, specifically within a SaaS environment.
• Proficiency in NetSuite or other ERP’s, plus a strong understanding of how financial data flows from an ERP into tax reporting workpapers.
• Hands-on experience with indirect tax technology tools such as Avalara or Vertex.
• Exposure to tax automation implementation or a strong interest in leading the technology transition from manual to automated filing solutions.
• Broad-based understanding of tax and accounting fundamentals, including exposure to annual income tax provisions and global direct tax compliance.
• Advanced Excel skills
• Experience with agentic AI is a plus 
• Bachelor’s degree in Accounting; CPA or advanced degree preferred.

You are

• Detail-Oriented: You take pride in the accuracy of your filings and reconciliations, ensuring that no jurisdictional deadline or tax notice is overlooked.
• Tech-Curious: You have a natural interest in how systems work and look for ways to use technology, especially AI, to make manual tasks more efficient.
• Comfortable with Ambiguity and Change: You thrive in a dynamic environment where the business and processes are always evolving.
• A collaborative partner: You communicate effectively with internal and external stakeholders and across cross functional teams.
• Self-Directed: You are motivated by the opportunity to own a process from start to finish while working in a remote environment.

Measures of Success

Within your first month: You will have established a working rhythm with the Tax team members, taken over the day-to-day coordination of data for our outside service providers, and successfully managed your first in-house US SUT filing cycle.

Within your first three months: You will have completed a review of all current manual processes within the indirect tax function, presented a roadmap for automation, and begun assisting the Tax Manager and Tax Senior Manager with direct tax return filings.

Within your first six months: You will have successfully led the implementation of an automated US SUT filing solution, begun implementing other global solutions identified in the automation roadmap, and supported the preparation of the annual multi-GAAP direct tax provisions.

Compensation for this role

The standard base salary range for this position is $88,000.00 - $110,000.00 per year. This position is not eligible for additional commission-based compensation. Salary offers are based on a combination of factors, including, but not limited to, experience, skills, and location.

In addition to base salary, we offer a competitive total rewards package, including bonus potential, equity for eligible roles, a Flex Fund monthly stipend, pension/401k plans, and more.

Who We Are

Amae Health is a Series B, venture-backed Public Benefit Corporation delivering specialty outpatient care for people with severe mental illness through high-acuity, in-person clinics nationwide.

Our integrated model brings psychiatry, therapy, primary care, dietitians, and community support together under one roof. Leading health systems—including NewYork-Presbyterian, Cedars-Sinai, Mass General Brigham, Novant Health, and CommonSpirit—collaborate with us to expand this level of care.

Alongside care delivery, we are building the science and technology the field has long lacked—proprietary clinical protocols, novel measurement, and an AI-driven data platform designed for severe mental illness.

The impact: fewer hospitalizations, greater stability, and more people living meaningful lives in their communities.

The Team

We are clinicians, operators, technologists, and scientists who chose Amae because the problem is hard and the stakes are real. We are not interested in incremental improvements to a broken system—we are redefining it.

Every function—finance, product, people, growth, technology—exists to serve one goal: better outcomes for the people we care for.

The Role

Amae Health is seeking an energetic and resourceful Community Liaison to join our Community Engagement Team. This full-time role requires a home address within the Raleigh, NC region. You'll build and maintain strong relationships with community stakeholders and champion Amae's mission to deliver compassionate, comprehensive mental health services to individuals with serious mental illness.

What You Will Work On

Community Outreach & Referral Partner Development (80%)

• Actively manage and grow patient referrals in your region through systematic outreach to existing provider partners
• Identify and develop new potential referral sources to grow Amae's presence
• Coordinate rapid responses to urgent patient situations, collaborating with hospital systems, social workers, and providers
• Work closely with clinical staff to ensure referred patients are connected with appropriate care
• Serve as a visible, trusted ambassador for Amae Health in the community

Planning, Collaboration, & Documentation (20%)

• Track outreach activity, referral outcomes, and pipeline in CRM to meet or exceed enrollment targets
• Develop quarterly market plans in collaboration with clinical and leadership teams
• Participate in weekly team meetings; complete documentation accurately and on time

What You'll Have

• 3+ years of client or customer-facing experience with defined engagement targets
• Proven track record of building a referral base and relationships in business development, sales, community outreach, or referral management
• Knowledge of and passion for mental health and wellness
• Excellent oral and written communication skills, including strong public speaking ability
• Reliable transportation and ability to travel throughout the Raleigh region
• General computer proficiency and ability to learn tools like Google Suite, Slack, and CRM systems

What We're Building

Most healthcare companies ask you to optimize an existing system. We're building one that has never existed.

• A national care model designed for the highest-acuity patients in behavioral health.
• Precision medicine for severe mental illness, using multimodal clinical, behavioral, and social data to personalize treatment.
• A clinical operating system that integrates longitudinal data, real-time patient signals, and purpose-built tools into a single decision layer.
• New science and measurement frameworks to define what real outcomes look like in SMI.
• A health-system partnership model proving coordinated SMI care can work at scale.

Compensation & Benefits

Amae Health is committed to fair and equitable compensation practices. Base salary range for this role is $64,000-$80,000 per year and will be adjusted to market cost. Comprehensive medical, dental, and vision coverage. Parental leave and programs built around well-being. We’ll share specifics during the interview process.

Amae Health is building the care platform, the precision medicine, and the frontier science that severe mental illness has never had. If you want to be part of creating something this hard and this important, something that has never been done, we'd like to talk.

Joining Collibra’s Field Security team

The Field Security team acts as the critical bridge between our Field teams and our customers, ensuring customer trust remains our number one priority. We engage with Sales, Product, and Engineering to structure security initiatives that add business value and foster high levels of customer satisfaction and loyalty.

Our customers are our true north, and we live this value by consulting directly with strategically important customers to provide resolution on significant, business-critical security issues.

This is a hybrid role based in our Raleigh office. Our hybrid model means you’ll work from the office at least two days each week. This setup helps us stay connected, work more closely together, and keep making progress as a team.

Director of Field Security's at Collibra are responsible for

• Strategic Advisor to Sales combining a deep cybersecurity expertise with ability to engage externally with customers, prospects and regulators.
• Excellent Communicator with ability to articulate and own the security narrative and insights to help drive sales.
• Customer-Facing Security Leader acting as a public facing persona representing Collibra’s security posture, roadmap and philosophy.
• Collaborating and negotiating with internal business, product, and functional leadership to define and manage customer requirements, regulations into clear security objectives.
• Analyzing customer needs, requirements, and expectations from a product technical and security perspective to optimally allocate Field Security resources.
• Handling complex, strategically important situations by forming and implementing complex project plans, specifications, and schedules to ensure critical outcomes are met.
• Continually evaluating the security organization’s capability to define, develop, and implement structures and controls that are scalable, resilient, and effective.
• Engaging the full set of stakeholders to ensure appropriate decision-making regarding security analysis, planning, and evolution.

You have

• Extensive 5 - 7 years professional experience in an information security, field security, GRC andor customer-facing technical leadership role.
• A proven track record of consulting with senior leadership and enterprise customers on business-critical security concerns and structural/operational implications.
• Strong experience in security audits, due diligence questionnaires and third party vendor management practices.
• Experience in technical concepts of software development, including Kubernetes with a proven track record of management of vulnerabilities.
• Strong understanding of compliance frameworks (SOC 2, ISO 27001, HIPAA, FedRAMP, EU AI Act, DORA etc.)
• Excellent written and verbal communications; comfortable presenting to internal and external stakeholders.
• Demonstrated experience establishing organizational standards and managing complex project plans in a rapidly evolving environment.
• Deep understanding of multiple security perspectives, including customer business cases, physical infrastructure, and information assurance.
• Strong cross-functional collaboration skills, particularly working alongside Sales, Product, and Engineering teams.
• A bachelor’s degree or equivalent related working experience is required.
• This position is not eligible for visa sponsorship.
• Because this role supports the US government, it is required that this candidate be a US citizen who resides on US soil.

You are

• Analytical, leveraging multiple sources of data to gain a holistic understanding before reaching conclusions and making clear-eyed decisions about field security risks and trade-offs.
• Authentic, demonstrating self-awareness, self-mastery, and a commitment to ongoing reflection that reinforces integrity across the leadership team.
• Inclusive, soliciting diverse opinions, giving others time to think, and leading others to recognize the assumptions and biases that might sway decision-making.
• Adaptable, ensuring a holistic approach to learning and adapting in a rapidly evolving environment.
• Consistent, demonstrating a consistent approach and manner in all circumstances and ensuring actions align with personal and company values.

Measures of success

• Within your first month, you will gain a holistic understanding of Collibra's field security landscape, establish relationships with key Sales, Product, and Engineering stakeholders, and evaluate our current organizational standards.
• Within your third month, you will actively consult with senior stakeholders within strategically important customers, addressing their critical issues, and begin setting priorities to direct/re-direct field security efforts.
• Within your sixth month, you will define and manage the Field Security strategic roadmap, implement scalable controls, and ensure security initiatives actively add business value and foster customer loyalty.

Joining Collibra’s Product Security team 

You will lead the high-stakes mission of embedding security into the very DNA of our software development lifecycle. As the primary champion of our security guardrails, you will manage a high-performing engineering team dedicated to protecting our LLM-powered features, Kubernetes clusters, and the brand trust our customers rely on. You are the shield ensuring our platforms are Secure-by-Design and Secure-by-Default at an enterprise scale.

This is a hybrid role based in our Raleigh office. Our hybrid model means you’ll work from the office at least two days each week. This setup helps us stay connected, work more closely together, and keep making progress as a team.

The Director, Product Security at Collibra is responsible for

• Strategic Engineering Partnership: Partnering with engineering teams to embed automated security testing (SAST/DAST/SCA) into CI/CD workflows and IDEs, driving adoption through developer-friendly tooling and technical guardrails for multi-cloud and Kubernetes environments.
• AI & Supply Chain Security: Implementing NIST and OWASP AI frameworks for LLM features and managing the Software Bill of Materials (SBOM) to mitigate supply chain risks.
• Vulnerability & Threat Management: Leading the PSIRT process, managing the Bug Bounty program, and overseeing offensive security efforts like penetration testing and threat modeling.
• Compliance & Audit Readiness: Owning product security controls for FedRAMP, SOC 2, and ISO 27001, ensuring all practices are audit-ready and operationalized.
• Leadership & Enablement: Managing the product security budget, vendor relationships, and developer enablement programs to ensure security is a shared responsibility across the org.
• Give-and-Get: You mentor your team to technical excellence while holding them accountable for the security of every line of code.
• Embrace Ambiguity: You translate complex technical threats into clear business risks for executive stakeholders.
• Lead with Confidence: You represent Collibra’s security posture to the world’s most demanding enterprise customers.

You have

• Technical Leadership Experience: 7 to 10 years of proven track record of managing high-performing security engineering teams in a modern SaaS or microservices environment.
• Deep SDLC Expertise: Extensive experience integrating security tooling (SAST, DAST, SCA) directly into automated developer workflows and container orchestration.
• AI/ML Security Knowledge: Hands-on experience with emerging AI security standards and securing data pipelines for LLM-powered features.
• Incident Response Mastery: Experience leading a PSIRT, managing public disclosures (CVEs/VEX), and triaging production vulnerabilities under pressure.
• Regulatory Fluency: Strong understanding of security control requirements for FedRAMP, STIG, and other major enterprise compliance frameworks.
• A bachelor’s degree or equivalent related working experience is required.
• This position is not eligible for visa sponsorship.
• Because this role supports the US government, it is required that this candidate be a US citizen who resides on US soil.

You are

• A Technical Diplomat: Able to explain complex security vulnerabilities to non-technical stakeholders in Legal, Sales, and Marketing without losing them.
• Risk-Oriented: Skilled at translating technical debt into business risk to help executives make informed investment decisions.
• A High-Trust Mentor: Dedicated to building a culture of technical excellence and career growth within a hybrid team environment.
• Composed Under Fire: Calm and structured when leading responses to production threats or high-stakes customer escalations.
• Architecturally Minded: Someone who looks at software through the eyes of an attacker to identify flaws before they reach production.

Measures of success

• Within your first month, you will audit our current SDLC security integrations, establish relationships with key Engineering leads, and take over the management of our existing security tooling portfolio.
• Within your third month, you will have optimized our vulnerability ingestion pipelines, refreshed the threat modeling program for our AI initiatives, and established a clear roadmap for security of AI powered development, as well as our AI native and Agentic AI empowered products.
• Within your sixth month, you will drive a measurable reduction in manual security toil through automation, successfully lead a major penetration testing cycle, and serve as the primary security signatory for all production releases.

Compensation for this role

The standard base salary range for this position is $204,000.00 - $255,000.00 per year. This position is not eligible for additional commission-based compensation. Salary offers are based on a combination of factors, including, but not limited to, experience, skills, and location.

In addition to base salary, we offer equity ownership at every level, bonus potential, a Flex Fund monthly stipend, pension/401k plans, and more.

What You'll Do

We are seeking a Lead Actuarial Analyst, MA Risk Adjustment to join our high-performing, insights-driven team. You will play a critical role in evaluating financial performance, uncovering areas of opportunity, and use your 3+ actuarial exam progress to help translate complex data into actionable strategies. Your work will directly influence how Strive supports patients, clinicians, and markets in achieving both clinical and financial success. (This position is internally titled Lead Analyst, Risk Adjustment Analytics).

Essential Functions 

• Translate RA performance data into clear financial insights (i.e. revenue impact, payment accuracy, ROI, forecasting). 
• Analyze CMS data to identify areas of opportunity to increase operational efficiency. 
• Interpret trends, model scenarios, and assess program and policy impacts. 
• Enable data-driven decisions by linking operational performance to enterprise financial outcomes. 
• Perform end-to-end reconciliation from submissions to CMS acceptance, RAF leakage, and implement controls. 
• Develop business cases to assess opportunity, determine target metrics, and provide data driven insights to support investment decisions (i.e. staffing, tech, etc.). 
• Prepare and deliver clear and concise reports, presentations, and recommendations to senior leadership, illustrating the findings and implications of analyses conducted. 

Who You Are 

• A highly analytical problem-solver with a strong sense of ownership and intellectual curiosity. 
• Able to manage a high volume of recurring and ad hoc deliverables without compromising quality. 
• Comfortable navigating ambiguity and bringing structure to complex problems. 
• An exceptional communicator who can translate technical findings into actionable business recommendations. 

Qualifications 

• 4+ years of experience in risk adjustment analytics. 
• 4+ years of experience analyzing MMR, MOR, MAO-004 and medical claims data. 
• 3+ actuarial exams passed. 
• High degree of proficiency in Microsoft Excel and SQL.  
• Experience with PBI, Redshift, dbt docs is a plus. 
• Bachelor’s degree in a quantitative or health-related field (e.g., Economics, Public Health, Statistics, Health Services Research, Math, Finance). 

Annual Salary Range: $99,000 - $124,000. This position is also eligible for a target annual bonus of 10%

Relay is transforming the physical world into a searchable, actionable data asset. We’ve moved beyond "Big Radio's" analog past to build the Relay SOAR™ Platform, which treats voice and movement as the new keyboards of the enterprise. By capturing the "Human Signal," we enable frontline teams in hospitality, manufacturing, healthcare, and beyond to move from reactive chaos to proactive control, driving better outcomes.

Ranked among the fastest-growing tech companies in North America, we are looking for the next generation of "Relayers" to help us digitize the final frontier of the workforce.

Why join Relay?

• Work at the Edge of Innovation: We just secured our 100th patent. You’ll work with technologies spanning AI-driven noise suppression, real-time language translation, and advanced IoT connectivity.
• Massive Scale: Be part of a platform that processes over 1 billion data points every week. Our tech isn't just "cool"—it’s essential infrastructure for the global economy.
• LIT Culture (Learning, Impact, Teamwork): We pride ourselves on an environment where early-career professionals have a seat at the table and see their work immediately impact global brands.
• Hyper-Growth Trajectory: With 461% growth and new C-suite leaders who have led successful IPOs, you are joining a rocket ship at the perfect time.
• Best-in-Class Perks: Based in our high-tech Raleigh headquarters, you’ll enjoy 100% company-paid benefits, a 401(k) match, and a hybrid work model that balances flexibility with high-energy collaboration.

Ready to help us build the Intelligent System of Action? 

Join us in Raleigh and let’s get LIT.

About Relay

For decades, enterprise technology has focused on the 20% of workers sitting behind desks, while the 80% who power the physical economy have been left behind in an analog void. Relay is fixing the "Operational Black Hole" by providing an Intelligent System of Action (SOAR) that connects frontline teams. We are replacing disconnected legacy radios with rugged, AI-powered smart devices that run on our patented Steady Link™ network, enabling teams to communicate, stay safe, and convert voice into operational data.

As we rapidly scale and expand our enterprise footprint across Manufacturing, Steel, Food & Beverage, and Logistics, we require a highly experienced, strategic technical leader to architect, lead, and optimize our largest and most complex physical rollouts.

The Role: Your Mission

As a Senior Deployment Systems Engineer (Sr. DSE), you are the principal technical architect and quarterback for Relay’s largest, most strategic, and multi-faceted enterprise deployments. When a Tier 1 enterprise customer purchases thousands of Relay devices for a multi-site rollout, you own the technical vision, the physical infrastructure, and the overall execution strategy to ensure success.

You sit within our Solutions organization alongside Solutions Engineers (SE). While the SE secures the technical win, you design, implement, and govern the system-wide deployment. You will leverage your expertise to proactively ensure the customer's facility has the optimal power load, scalable charging infrastructure, and resilient network capacity to support our devices, and you will coordinate and set the timing of hardware delivery and software integration across multiple workstreams. Over time and as our DSE team scales, you will also mentor junior DSEs and contribute to global deployment standards. 

Key Responsibilities:

• Principal Deployment Architect & Quarterback: Serve as the overall technical project lead and decision-maker from the moment a massive, strategic deal closes through full operational deployment. You are accountable for the seamless handover from Solutions Engineering, the strategic coordination of activities with Customer Success, and the development and governance of the end-to-end implementation plan for Forward Deployed Engineering.
• Advanced Infrastructure & Network Design: Lead and conduct complex, multi-site audits and deep-dive technical assessments to validate the customer's enterprise IT and physical infrastructure readiness. This includes expert-level assessment of Wi-Fi 6 and cellular network capacity for Relay's Steady Link™ technology (simultaneous redundant Cell + Wi-Fi connectivity), providing authoritative guidance on sophisticated firewall configurations (e.g., policy-based routing, QoS), and conducting precise electrical engineering calculations for installing high-density, massive charging stations.
• Strategic Technical Resource Direction: Strategically identify, scope, and direct custom software development requirements (e.g., integrating Relay with a customer's ERP, WMS, or bespoke IoT sensors). As we scale, the vision is that you will deploy, mentor, and oversee our to be hired Forward Deployed Engineers (FDEs) to execute complex coding, ensuring their work is architecturally sound and perfectly aligned with the physical rollout timeline and customers' overall operational goals.
• Global Hardware Logistics & Staging Oversight: Collaborate strategically with our Supply Chain team to establish and govern provisioning, staging, and shipping protocols for thousands of MIL-STD 810H, IP68/69K devices, ensuring consistent, on-time delivery and meeting or exceeding our demanding 48-hour operational SLAs.
• Establish and Govern the Onboarding Center of Excellence (CoE): Take a foundational, leadership role in scaling our Onboarding CoE. You will author, review, and govern repeatable technical deployment playbooks, standards, and best practices that significantly optimize Time-to-Value (TTV) and drive down COGS across diverse and challenging segments like Steel, Specialty Logistics, and Hospitality, and be responsible for the technical training of the Solutions team.

Who You Are / What You'll Need:

• Deep Systems Architecture & Governance Expertise (8+ years): You possess a veteran-level, holistic understanding of complex enterprise networking (including expert-level knowledge of Wi-Fi 6, advanced Cellular Systems like DAS/Small Cell, Private and Public Wireless, RF propagation modeling, MAC whitelisting/802.1X, and complex firewall/network policy management) and physical facility infrastructure (power load distribution, industrial low-voltage cabling standards).
• The Principal Quarterback Mindset & Program Management: You are a proven master of high-stakes, multi-million dollar program logistics and project governance. You can look at a complex, global deployment involving hardware manufacturing, bespoke software integration, and significant physical construction, and architecturally align all moving parts to a consolidated, risk-mitigated "Go-Live" date.
• Executive Presence and Technical Authority: You are equally comfortable and credible putting on a hard hat to lead a technical walk-through at a steel mill with a VP of Operations, as you are sitting in a boardroom strategically defining security and network protocols with a CISO or IT Director.
• Massive Scale Hardware / IoT Deployment Experience: Extensive and demonstrated experience architecting and executing the deployment of physical hardware, industrial AV equipment, enterprise networking gear, or complex IoT sensor networks at a massive, multi-site scale.
• Advanced Cross-Functional Leadership & Fluency: You are a diplomatic leader who can draw clear, accountable boundaries. You have the judgment to know when a systemic problem requires a Principal FDE (software/code architecture) vs. when it requires the CS team (user adoption and workflow training), and you take ownership of driving the resolution through the appropriate channels.

About us: Relay culture, benefits & perks:

Our culture hinges on Relayers getting LIT up in an environment that fosters learning, impact, and teamwork (LIT) where we can *CHASE* the best work in our lives. We call this BWIML (pronounced bee wimmel = Best Work In My Life)!

It's truly amazing what engaged team members can achieve together. Our ever-evolving list of benefits and perks means you'll be able to integrate work into your whole life, focus on health, perform impactful work, grow and learn in your role, look after yourself/your family, and invest in your future. 

At Relay, we offer...

• 100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability, and Life Insurance benefits for you and those who depend on you
• Generous Paid Time Off
• 401(K) Savings Plan + Company Match
• Baby Cash Reward + Paid Parental Leave
• Wellness Perks, including a world-class onsite fitness center with instructor-led classes + locker room, as well as endless outdoor amenities, whether tennis, basketball, cycling, or pickleball is your jam
• Free Snacks and Fun Times
• Latest tech, standing desks, and all the accessories and software you need to succeed in your role

Ready to build something great with us? We can't wait to hear from you.

Join Us On-Site in Raleigh!

At Relay, we're building something special, and we believe our relationships with each other and our customers are the foundation of our success. This is an in-person role, based in our Raleigh, NC HQ, and you can expect ~50% travel for this role.

Delivering Customer Success is an important focus for Dataiku. As a Customer Success Engineer (CSE) within our Solutions Engineering team, you’ll help Dataiku’s customers achieve meaningful outcomes with business analytics, AI/ML, and Gen AI. 

In this technical and consultative customer-facing role, you’ll focus on technical programming to increase adoption through product enablement and one-to-many user engagement. You’ll leverage your understanding of enterprise analytics, high-impact communication abilities, and hands-on data science skills to add business value. This role will also partner closely with cross-functional teams, including Account Executives, Sales Engineers, and Professional Services and Partners to accelerate end-user adoption.

How you’ll make an impact 

• Work closely with Dataiku’s customers, focusing on onboarding, increasing user adoption, retention, and satisfaction.
• Possess deep technical knowledge of the Dataiku platform to educate customers on best practices within the Dataiku platform. 
• Develop a deep understanding of customer business, use cases, and outcomes to guide their success with Dataiku's products and services.
• Execute demonstrations of new product features and conduct hands-on workshops in collaboration with the Sales Engineers. 
• Establish regular touchpoints with customers to advise users on using Dataiku for their specific business needs, including hands-on support as appropriate.
• Execute programs to create self-sustaining enablement and evangelism of Dataiku within customer accounts.
• Collaborate with Account Executives and Sales Engineers to drive customer engagements with the Dataiku platform and identify opportunities for expansion (both software and professional services) that can drive additional value for customers.
• Document and share the adoption status and key information to inform internal forecasting and renewal.
• Collaborate with other Dataiku functions (such as marketing) on capturing and sharing the customer stories publicly. 
• When identifying technical issues that block user adoption, coach administrators and users to initiate support tickets for timely resolution. 
• Stay current on Dataiku’s products, competitive landscape, and data science trends.
• Willingness to travel up to 25%.

What you’ll need to be successful

• Bachelor’s degree in Data Science, Business Analytics, Statistics, Computer Science, or a related technical field.
• Minimum of four years of experience in sales engineering, technical or solutions consulting, post-sales technical delivery, or data science roles with a proven track record of customer trust and satisfaction.
• Strong written and oral presentation skills, capable of engaging both business and technical stakeholders.
• Strong technical, analytical, and problem-solving skills.
• Experience in building and operating communities of practice.
• Ability to navigate ambiguity, build consensus, foster accountability, and work with urgency to deliver customer outcomes.
• Ability to tailor messaging to personas with varying levels of technical acumen, including no-code and high-code users
• Dataiku advanced designer, Snowflake SnowPro Core and Databricks Business Analyst certifications preferred (not required).
• Preferably located within the Northeast region of the United States. 

What will make you stand out

• Never-ending intellectual curiosity, detail-oriented, and analytical.
• Hands-on experience with data storage and computing infrastructure (SQL, Kubernetes, etc.) and proficiency with Python, R, SQL
• Knack for public speaking with appreciation for engaging with all levels of customer teams, from individual contributors to leadership.
• Passion for technology, the data and analytics space, and enjoyment learning new solutions, features, and functionalities, translating these into business value for customers.
• Experience in Analytics/AI or other enterprise software (preferred but not required).

The Team:

Celonis Support Services team operates a 3-Level Support model, which includes a dedicated highly-trained team of Celonis experts located in our Celonis Support Center. Our support engineers are familiar with the everyday challenges organizations face when deploying Celonis software and can quickly diagnose and support the questions regarding product-related issues our customers face, and provide technical support for Celonis On-Premise and Cloud-based Execution Management System products. You will report directly to the Team Lead Customer Support and ideally you will be based in Washington, DC.

The Role:

As part of the 2nd Level Support Team you will take over the technical support (remote) of our global customers and partners for all questions related to our software. You will form the interface between our customers, partners and our customer success & delivery, development and product management organization. We are looking for someone eager to become an expert in Celonis Process Intelligence Software and to grow our Customer Support organization in our Raleigh office.

The work you’ll do:

• Provide 2nd Level Support for Customer using Celonis On-Premise and Intelligent Business Cloud products
• Named technical contact for Premium Support Customers
• Accept, qualify, drive,  and resolve complex Tickets, which have been forwarded or escalated to 2nd Level, according to our ITSM processes
• Qualify problems or defects for handover and collaboration with 3rd Level
• KPI adherence based on external Service Level Agreements and Organizational Level Agreements
• Participate and drive regular Root Cause Analysis (RCA) cycles to improve our Support Knowledge base
• Prepare and deliver Webcasts to customers and support staff on selected technical topics
• Collaborate with customers based on given and preferred communication channels
• Contribute to Continual Service Improvement (CSI) cycles and initiatives of Celonis and Celonis Support Organization.
• Coverage of on-call rotations as part of the global team.

The qualifications you need:

• You hold a Bachelor of Computer Science or related degree
• Role requires and active Government Clearance (Public Trust, Secret or Top Secret) with 18 months - 2 years of remaining eligibility
• Have a minimum 6 years of proven 2nd Support Level experience in handling international customer inquiries in consideration of Service Level Agreements.
• Demonstrated use of AI in support administration, troubleshooting, documentation etc.
• Proficient in at least one programming language e.g. Java, or in a scripting language e.g. Python
• Have experience with database systems (SAP HANA, Oracle, MS SQL Server)
• Goal-oriented, independent, and structured approach to the analysis and solution of complex problems in virtual and cloud-based environments
• Have senior customer communication and handling skills 
• Strong customer service focus
• Passionate about topics like Execution Management, Process Mining, Big Data, Data Lake

Visa sponsorship is not offered for this role.

About PublicInput

PublicInput develops and supports Software-as-a-Service (Saas) solutions designed for government agencies and their consultant partners to facilitate and manage better communication with the public. 

Based in Raleigh, NC, the company was founded with a vision to access and elevate historically underrepresented communities in the municipal and state planning process, while simultaneously streamlining cumbersome administrative work that so often prevents equitable outcomes.

With a shared background in planning consulting, the company’s co-founders believe that technology can play a key role in making government more responsive and representative of communities' broadest needs.

Our Approach

Many engagement solutions only address small parts of the engagement process, offering a piecemeal approach that relies on third-party partnerships to fill in the gaps. PublicInput uses a unified approach, blending traditional and virtual engagement tactics via one integrated platform. Reliable, equitable, and simple, our easy-to-use user interface gives governments all the tools needed to facilitate successful public engagement.

Our Culture

PublicInput is driven by the idea that “life is all about the people you meet and the things you create with them.” We are privileged to work with exceptionally talented colleagues to create a meaningful change for governments and society. PublicInput’s mission is to enable collaborative democracy through technology. This means creating systems that allow governments to build relationships with their community through more reliable communication, lowered barriers to participation, and data analytics to understand what they’re hearing. That is why we work hard to be the experienced and empathetic innovation partner that state and local governments deserve, while building an exceptional team and company.

About The Role & You:

PublicInput is seeking a Technical Customer Support Representative to serve as the front line of the customer experience. This role is responsible for managing inbound support requests, guiding customers through platform usage, and ensuring timely, effective resolution of issues. This position combines general support responsibilities with support for time-sensitive customer workflows, including live or scheduled events. You will work closely with Tier 2 Support, Customer Success, and Implementation to ensure customers are supported before, during, and after key moments. This role requires strong communication, sound judgement, and the ability to operate calmly in both routine and high-priority situations, with a primary focus on supporting customers during Pacific Time Zone business hours.

What You Will Do:

• Manage inbound customer support requests via chat, email, and screenshare, ensuring timely and professional responses
• Troubleshoot platform usage, configuration questions, and basic technical issues
• Support customers in preparing for and executing time-sensitive workflows, including live or scheduled events
• Provide real-time assistance when needed for high-priority customer scenarios
• Identify, document, and escalate bugs or complex issues to Tier 2 with clear and actionable context
• Collaborate with Customer Success Managers and Implementation teams on complex or high-visibility accounts
• Maintain accurate documentation of issues, feature requests, and edge cases
• Contribute to internal knowledge base and support documentation
• Identify opportunities to help customers better utilize the platform and improve their outcomes

Skills and Experience:

Professional Qualifications 

• 2-4 years of experience in customer support, customer success, or similar role (SaaS preferred)
• Demonstrated ability to independently troubleshoot and resolve moderately complex issues (permissions, data structures, integrations, configuration issues)
• Experience managing a support queue with competing priorities, including time-sensitive or live customer workflows.
• Comfortable investigating issues across systems (e.g., admin settings, browser behavior, basic API responses, logs) to identify root cause
• Experience documenting bugs clearly and collaborating with engineering teams using tools like Azure DevOps (or similar)
• Familiarity with tools such as Intercom, Slack, and ticketing/workflow systems
• Experience supporting or interacting with enterprise or high-touch customers is a plus

Personal Qualifications

• Strong communicator who can clearly guide non-technical users
• Demonstrated ability to navigate complex or ambiguous customer scenarios and drive them toward resolution
• Calm and reliable in time-sensitive or high-pressure situations
• Curious and proactive problem solver
• Highly organized with strong attention to detail
• Good judgement in determining when to resolve independently vs. escalate

Additional Requirements

• Ability to work Pacific Time Zone hours on a consistent basis
• Comfortable supporting time-sensitive customer needs, including real-time or scheduled events, with occasional after-hours availability

Compensation

This role pays a market-competitive base salary and is eligible to participate in the company’s annual bonus plan.

You may also be eligible for our equity incentive program that awards high-performing employees on an annual basis. These option grants are awarded at the CEO’s discretion to acknowledge employees who have made significant contributions to achieving our goals.

Benefits

• Unlimited Paid Time Off: You know yourself best, so we trust you to take the time you need to maintain a rewarding work/life balance.
• Group Health, Dental, and Vision Plan: PublicInput offers a company-subsidized healthcare plan that covers 100% of your medical premiums or up to $800 per month for you and your dependents. We also have options to add Dental, Vision, Life, and other benefit coverages for the employee and their family.
• HSA Contribution: PublicInput will contribute annually (spread over each month) to an employee’s Health Savings Account (HSA).
• Pre-tax 401 (k): The company provides access to make pre-tax contributions to a 401 (k) plan, and will match 50 cents on the dollar up to 6% of an employee’s base salary

Company Culture

Our offices are based out of Raleigh Founded in the Glenwood South neighborhood of Downtown Raleigh. We’re fortunate to be surrounded by fellow social entrepreneurs and high-growth companies. Glenwood South contains a multitude of restaurants, bars, unique shops, and art galleries.

The Legal Bits

PublicInput is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by law. As a condition of employment, you are required to sign and comply with an Employee Confidential Information Invention Assignment Agreement that requires, among other provisions, the assignment of rights to any invention made during your employment at the Company, and non-disclosure of Company proprietary information. All company offers are contingent upon the completion of a criminal background check. Your employment is at-will, and either you or we may terminate your employment at any time, with or without notice.

Diversity, Equity, and Inclusion

PublicInput celebrates all people and is committed to working actively towards equity and accessibility for everyone. We believe society is strongest when everyone is listened to, respected, valued, and able to contribute to the decision-making process, regardless of race, sex, ethnicity, national origin, religious faith, disability status, sexual orientation, or gender identity. We seek talented individuals whose skills and experiences can help us transform the way government and communities work together. We are committed to a nondiscriminatory approach and provide equal opportunity for employment and advancement in all areas of our company.

Product Marketing Manager

About PublicInput

PublicInput develops and supports Software-as-a-Service (Saas) solutions designed for government agencies and their consultant partners to facilitate and manage better communication with the public. Based in Raleigh, NC the company was founded with a vision to access and elevate historically underrepresented communities in the municipal and state planning process, while simultaneously streamlining cumbersome administrative work that so often prevents equitable outcomes.

Our Approach

Many engagement solutions only address small parts of the engagement process, offering a piecemeal approach that relies on third-party partnerships to fill in the gaps. PublicInput uses a unified approach, blending traditional and virtual engagement tactics via one integrated platform. Reliable, equitable, and simple, our easy-to-use user interface gives governments all the tools needed to facilitate successful public engagement.

Our Culture

PublicInput is driven by the core concept that “life is all about the people you meet and the things you create with them.” Through direct experience and collaboration, PublicInput is focused and committed to creating better ways for governments to have a relationship with their community. That is why we work hard to be the experienced and empathetic innovation partner that we wish we had had at our side when doing the tough job of engaging the public.  

About The Role & You 

PublicInput is seeking a dynamic and strategic Product Marketing Manager to sit at the intersection of product, sales, and marketing. In this pivotal role, you will be responsible for developing compelling positioning and messaging, leading go-to-market execution, and enabling our sales team with the tools and insights needed to drive pipeline growth and revenue outcomes.

What You Will Do

• Messaging & Positioning Develop and maintain differentiated messaging frameworks and value propositions tailored to buyer personas, verticals, and stages of the customer journey. Translate complex product capabilities into clear, benefit-driven stories that resonate with target audiences.
• Product Marketing Strategy: Own the full product marketing lifecycle, including new product and feature launches, GTM planning, sales enablement, and web content strategy. Lead and align cross-functional teams across product, sales, and marketing to drive execution.
• Go-To-Market Execution Lead GTM planning and execution for new products and features - including market segmentation, buyer persona development, channel strategy, and launch sequencing - with a clear focus on pipeline impact and revenue outcomes.
• Customer Journey Mapping Develop and maintain detailed customer journey maps to visualize and improve the experience across all touchpoints. Use journey insights to inform messaging, content strategy, and sales enablement priorities.
• Sales Enablement & Toolkit Development Build a comprehensive toolkit supporting the sales process, including playbooks, pitch decks, solution briefs, product demos, videos, blogs, and webinars. Collaborate with sales leadership to ensure reps can confidently articulate PublicInput's value in competitive situations.
• In-App Messaging Develop and own the in-product customer communication strategy, including product discovery announcements, onboarding guides, feature walkthroughs, and adoption KPIs. Ensure a seamless and informative in-app experience.
• Market & Customer Intelligence Conduct ongoing market and customer research to identify trends, segment opportunities, and buyer needs. Build and leverage buyer personas to ensure all marketing activities are grounded in real customer insight.
• Competitive Intelligence Conduct thorough competitive research to identify market dynamics, competitor strengths and weaknesses, and PublicInput's unique differentiators. Develop and maintain battlecards, and monitor win/loss trends to continuously sharpen the company's competitive position.
• Cross-Functional Collaboration Partner closely with Product, Sales, Customer Success, and Design teams to ensure alignment between product direction and market-facing strategy. Act as the connective tissue between internal teams and external market needs.

Skills and Experience 

Required Qualifications

• Bachelor's degree in Marketing, Business, or a related field
• 4–6 years of product marketing experience, ideally in B2B SaaS or govtech.
• Proven track record developing and executing successful GTM strategies with measurable outcomes.
• Strong ability to develop buyer personas and use customer research to inform strategy.
• Experience with marketing and sales tools (e.g., HubSpot, Salesforce, Pendo, Intercom, Beamer or similar).
• Excellent written and verbal communication skills, including strong presentation and storytelling ability.
• Analytical mindset with comfort leveraging data and metrics for decision-making.
• Strong project management skills with the ability to manage multiple priorities and deadlines.
• Highly collaborative - able to work cross-functionally and influence without direct authority.
• Comfortable operating in a fast-paced environment and adapting strategies as priorities evolve.

Preferred Qualifications

• Experience marketing to the Public Sector or municipal/government organizations.

Compensation

This role pays a market-competitive base salary and is eligible to participate in the company’s annual bonus plan.

You may also be eligible for our equity incentive program that awards high-performing employees on an annual basis - beginning in year two. These option grants are awarded at the CEO’s discretion to acknowledge employees who have made significant contributions to achieving our goals.

Benefits

• Unlimited Paid Time Off: You know yourself best so we trust you to take the time you need to maintain a rewarding work/life balance.
• Group Health, Dental, and Vision Plan: PublicInput offers a company-subsidized healthcare plan for employees, with options to add Dental, Vision, Life, and other benefit coverages for the employee and their family.
• Pre-tax 401k: The company provides access to make pre-tax contributions to a 401k program.

PublicInput celebrates all people and is committed to actively working towards equity and accessibility for everyone. 

We believe society is strongest when all of us are listened to, respected, valued, and can contribute to the decision-making process, no matter our race, sex, ethnicity, national origin, religious faith, disability status, sexual orientation, or gender identity.

Senior Revenue Accountant

Relay, a Raleigh-based venture backed technology company, is looking to change the way we communicate. We’re on a mission that matters, and we're hiring for a Senior Revenue Accountant who will thrive in a dynamic high-growth start-up environment. 

Frontline workers are the lifeblood of our economy, and we're building the cloud platform that makes them better, faster and safer than ever before. Our cloud solution incorporates software and AI to offer a data driven approach to frontline work through real time communications, real time location information and powerful real time data and insights. Here at Relay, we've designed, built and launched an entirely new product category and we're disrupting the handheld radio industry. What is it? A simple, rugged, internet-enabled smart-device, and all the software that runs with it, for B2B clients and frontline workers across multiple industries and verticals. We've achieved proven product-market fit with a user experience that solves real-world customer pain and unlocks new capabilities. 

This role will be based in our Raleigh, North Carolina HQ. 

What is Relay? A platform that includes a simple, rugged, internet-enabled smart-device, and all the software that runs with it, for B2B clients and frontline workers across multiple industries and verticals. We've achieved proven product-market fit with a user experience that solves real-world customer pain and unlocks new capabilities. We are expanding our Finance team to support this growth!

As the Senior Revenue Recognition Accountant, you will manage and execute the Company's revenue accounting function. This role encompasses handling all revenue recognition and accounting activities, performing critical contract reviews, and collaborating directly with the Senior Manager of Revenue Accounting to advise internal business partners on complex revenue arrangements. Success in this position requires building strong, cross-functional relationships with Sales, Operations, Legal, and Finance teams (including Billing and FP&A).

What you will do:

• Develop a deep understanding of Relay products and the order-to-cash cycle to provide accurate revenue recognition guidance based on authoritative literature and company’s policies
• Responsible for the preparation of monthly revenue recognition journal entries, AR, unbilled receivable and deferred revenue reconciliations, and other monthly close related tasks as assigned
• Review sales/purchase orders, specific customer contracts and invoices for completeness, accuracy, and proper revenue accounting treatment including multiple performance obligations arrangements. Document and account for new sales or renewal contracts in accordance with ASC 606
• Analyze and communicate the monthly P&L performance (specifically revenue and cost of revenue) through the preparation and presentation of concise financial summaries for monthly close meetings
• Prepare and review of detailed workpapers and supporting schedules, ensuring readiness for external audits and due diligence requirements
• Document, update and refine the Company’s revenue recognition policy as well as participate in continuous improvements to further scale and streamline our revenue process 
• Assist the Sr. Manager, Revenue Accounting in developing and implementing best practices for revenue recognition processes, and internal procedures. 
• Collaborate closely with FP&A to ensure alignment on the calculation and reporting of key internal revenue metrics and KPIs
• Partner with the Billing team to execute monthly collections analysis and accurately calculate the A/R allowance 
• Support broader accounting team initiatives and special projects through cross-functional collaboration

If this sounds like a great new professional adventure and you are looking to work in a supportive and growing business apply now! Our team is excited to hear from you!

What you will have:

• 4-6 years of public accounting
• BA/BS degree in Accounting, Business, Finance, or other relevant field
• CPA designation or currently pursuing a CPA
• Deep understanding and knowledge of US GAAP, as well as accounting and financial processes
• Advanced proficiency in Microsoft Excel
• Attention to detail and a solution-oriented mindset
• Strong verbal and written communication skills
• Positive attitude and self-motivated
• Ability to establish priorities, work independently, and execute autonomously, close deadlines
• Flexibility with the ability to work in a fast-paced, changing environment

What would be preferred: 

• Extensive hands-on experience and understanding of ASC 606 revenue recognition and experience in revenue accounting
• Experience with accounting at a SaaS company
• Experience working in NetSuite
• Experience with general ledger accounting

About us: company, culture & perks:

We have a culture where we empower our Relayers to do the best work in their lives. We call this idea BWIML (pronounced bee wimmel = Best Work In My Life).

It's truly amazing what happy, engaged team members can achieve. Our ever evolving list of benefits means you'll be able to achieve work/life balance, stay healthy, perform impactful work, grow in your role, look after yourself/your family, and invest in your future. 

At Relay, we offer...

• 100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability and Life Insurance benefits for you and those who depend on you
• Generous Paid Time Off
• 401(K) Savings Plan + Company Match
• Baby Cash Reward + Paid Parental Leave
• Wellness Perks, including a world-class onsite fitness center with instructor led classes + locker room as well as endless outdoor amenities whether tennis, basketball, cycling, or pickleball is your jam
• Free Snacks and Fun Times
• Latest tech, standing desks, and all the accessories and software you need to succeed in your role

Please note all finalist candidates must complete a successful background and reference checks prior to employment with Relay.

The Team:

Celonis Support Services team operates a 3-Level Support model, which includes a dedicated highly-trained team of Celonis experts located in our Celonis Support Center. Our support engineers are familiar with the everyday challenges organizations face when deploying Celonis software and can quickly diagnose and support the questions regarding product-related issues our customers face, and provide technical support for Celonis On-Premise and Cloud-based Execution Management System products. You will report directly to the Team Lead Customer Support and ideally you will be based in Washington, DC.

The Role:

As part of the 2nd Level Support Team you will take over the technical support (remote) of our global customers and partners for all questions related to our software. You will form the interface between our customers, partners and our customer success & delivery, development and product management organization. We are looking for someone eager to become an expert in Celonis Process Intelligence Software and to grow our Customer Support organization in our Raleigh office.

The work you’ll do:

• Provide 2nd Level Support for Customer using Celonis On-Premise and Intelligent Business Cloud products
• Named technical contact for Premium Support Customers
• Accept, qualify, drive,  and resolve complex Tickets, which have been forwarded or escalated to 2nd Level, according to our ITSM processes
• Qualify problems or defects for handover and collaboration with 3rd Level
• KPI adherence based on external Service Level Agreements and Organizational Level Agreements
• Participate and drive regular Root Cause Analysis (RCA) cycles to improve our Support Knowledge base
• Prepare and deliver Webcasts to customers and support staff on selected technical topics
• Collaborate with customers based on given and preferred communication channels
• Contribute to Continual Service Improvement (CSI) cycles and initiatives of Celonis and Celonis Support Organization.
• Coverage of on-call rotations as part of the global team.

The qualifications you need:

• You hold a Bachelor of Computer Science or related degree
• Role requires and active Government Clearance (Public Trust, Secret or Top Secret) with 18 months - 2 years of remaining eligibility
• Have a minimum 6 years of proven 2nd Support Level experience in handling international customer inquiries in consideration of Service Level Agreements.
• Demonstrated use of AI in support administration, troubleshooting, documentation etc.
• Proficient in at least one programming language e.g. Java, or in a scripting language e.g. Python
• Have experience with database systems (SAP HANA, Oracle, MS SQL Server)
• Goal-oriented, independent, and structured approach to the analysis and solution of complex problems in virtual and cloud-based environments
• Have senior customer communication and handling skills 
• Strong customer service focus
• Passionate about topics like Execution Management, Process Mining, Big Data, Data Lake

Visa sponsorship is not offered for this role.

About PublicInput

PublicInput develops and supports Software-as-a-Service (Saas) solutions designed for government agencies and their consultant partners to facilitate and manage better communication with the public.

Based in Raleigh, NC, the company was founded with a vision to access and elevate historically underrepresented communities in the municipal and state planning process, while simultaneously streamlining cumbersome administrative work that so often prevents equitable outcomes.

With a shared background in planning consulting, the company’s co-founders believe that technology can play a key role in making government more responsive and representative of communities' broadest needs.

Our Approach

Many engagement solutions only address small parts of the engagement process, offering a piecemeal approach that relies on third-party partnerships to fill in the gaps. 

PublicInput uses a unified approach, blending traditional and virtual engagement tactics via one integrated platform. 

Reliable, equitable, and simple, our easy-to-use user interface gives governments all the tools needed to facilitate successful public engagement.

Our Culture

PublicInput is driven by the idea that “life is all about the people you meet and the things you create with them.” We are privileged to work with exceptionally talented colleagues to create a meaningful change for governments and society.

PublicInput’s mission is to enable collaborative democracy through technology. This means creating systems that allow governments to build relationships with their community through more reliable communication, lowered barriers to participation, and data analytics to understand what they’re hearing.

That is why we work hard to be the experienced and empathetic innovation partner that state and local governments deserve, while building an exceptional team and company.

About The Role & You:

PublicInput is seeking a Product Manager with experience in the B2B or B2G space to bring dedicated capacity and leadership to our product development process. This role reports directly to the CPO and interfaces with the Engineering Team, Customer Success Team, and Marketing Team.

What You Will Do:

• Play an active role in defining and executing product strategy, roadmap, and features, balancing business, technology, and user needs
• Write high-level requirements – typically as user stories and epics  
• Run customer discovery projects and represent the customer (be a proxy) within the development process  
• Evangelize the product vision
• Plan for and play an active role in product design work  
• Maintain and prioritize the product backlog
• Track releases and provide product marketing with insights on key differentiators and product messaging
• Participate in daily scrum meetings, planning, reviews, and retrospectives
• Make data-informed and  analysis-based recommendations to management and development teams
• Define features and achieve product vision from product definition and planning through development, release, and end of life
• Create, manage, and prioritize tickets inthe  company’s project management system (DevOps)
• Support Quality Assurance (QA) in developing stories for acceptance testing
• Generate reports and product documentation, including internal stakeholder training

Skills and Experience:

Professional Qualifications 

• Bachelor’s Degree in Business, Marketing, Computer Science, Engineering, or equivalent work experience
• 3-5+ years of experience as a product manager and/or product designer for a SaaS product
• Client-facing requirements gathering and training experience required
• Agile Development methodology, Design principles, and Quality Assurance
• Pragmatic Marketing Framework experience preferred, but not required
• Govtech experience preferred, but not required
• Experience with product analytics and AI tools is a plus
• Ability to break down high-level projects into actionable stories
• Ability to identify requirement gaps and make improvements to product requirements
• Proficiency in creating and analyzing workflows, business processes, and wireframes
• Experience running multiple projects and delivering key business outcomes on time
• Demonstrated ability to balance multiple, competing priorities in a fast-paced environment

Personal Qualifications

• Strategic Thinker
• Empathetic, creative, and pragmatic Problem Solver
• Experienced in working with cross-functional teams
• AI and new tech Enthusiast

Compensation

This role pays a market-competitive base salary and is eligible to participate in the company’s annual bonus plan.

You may also be eligible for our equity incentive program that awards high-performing employees on an annual basis. These option grants are awarded at the CEO’s discretion to acknowledge employees who have made significant contributions to achieving our goals.

Benefits

• Unlimited Paid Time Off: You know yourself best, so we trust you to take the time you need to maintain a rewarding work/life balance.
• Group Health, Dental, and Vision Plan: PublicInput offers a company-subsidized healthcare plan that covers 100% of your medical premiums or up to $800 per month for you and your dependents. We also have options to add Dental, Vision, Life, and other benefit coverages for the employee and their family.
• HSA Contribution: PublicInput will contribute annually (spread over each month) to an employee’s Health Savings Account (HSA).
• Pre-tax 401 (k): The company provides access to make pre-tax contributions to a 401 (k) plan, and will match 50 cents on the dollar up to 6% of an employee’s base salary

Company Culture

Our offices are based out of Raleigh Founded in the Glenwood South neighborhood of Downtown Raleigh. We’re fortunate to be surrounded by fellow social entrepreneurs and high-growth companies. Glenwood South contains a multitude of restaurants, bars, unique shops, and art galleries.

The Legal Bits

PublicInput is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by law.

As a condition of employment, you are required to sign and comply with an Employee Confidential Information Invention Assignment Agreement that requires, among other provisions, the assignment of rights to any invention made during your employment at the Company, and non-disclosure of Company proprietary information.

All company offers are contingent upon the completion of a criminal background check. Your employment is at-will, and either you or we may terminate your employment at any time, with or without notice.

Diversity, Equity, and Inclusion

PublicInput celebrates all people and is committed to working actively towards equity and accessibility for everyone.

We believe society is strongest when everyone is listened to, respected, valued, and able to contribute to the decision-making process, regardless of race, sex, ethnicity, national origin, religious faith, disability status, sexual orientation, or gender identity.

We seek talented individuals whose skills and experiences can help us transform the way government and communities work together.

We are committed to a nondiscriminatory approach and provide equal opportunity for employment and advancement in all areas of our company.

Relay (www.relaypro.com), a dynamic and rapidly growing venture-backed technology company based in Raleigh, NC, is on a mission to revolutionize frontline work. For decades, technology has supercharged desk workers while leaving behind the 80% of the global workforce who don’t sit at desks. The result is a staggering 90% productivity gap between information workers and frontline teams. At Relay, our mission is to close this gap by building the Intelligent System of Action that helps frontline teams SOAR. We’re building tools that meet frontline workers where they are, capturing tribal knowledge, and turning communication into action. By leveraging our connected cloud ecosystem and AI, we empower these essential teams to communicate more effectively, work more safely, and operate more productively.

As a high-growth, venture-backed technology company with IPO ambitions, we have already been recognized for our trajectory, ranking #175 on the Deloitte Technology Fast 500. 

Our Culture:

We are an innovative, mission-driven team dedicated to revolutionizing how frontline workers operate.  

We balance a high-velocity work cadence with a low-ego, collaborative spirit. This is a true meritocracy designed for high-impact leaders who are comfortable operating at the highest levels, including frequent strategic engagement with our senior leadership team.

Mission & Opportunity - Vice President FP&A

As Vice President of Financial Planning and Analysis (FP&A), you will lead the function during a defining phase of Relay’s growth. Reporting directly to the Chief Financial Officer, this is a tactical and strategic leadership role for a proven finance leader to serve as a trusted thought partner and advisor to the senior leadership team. You will be responsible for building a best-in-class FP&A function and, over time, instilling public company rigor long before a potential IPO. You will do so by building the FP&A function into a force that delivers data-driven decision support and translates complex financial insights into actionable recommendations.

Ranked among the fastest-growing tech companies in North America, we are looking for the next generation of "Relayers" to help us digitize the final frontier of the workforce.

Why Join Relay?

• Work at the Edge of Innovation: We just secured our 100th patent. You’ll work with technologies spanning AI-driven noise suppression, real-time language translation, and advanced IoT connectivity.
• Massive Scale: Be part of a platform that processes over 1 billion data points every week. Our tech isn't just "cool"—it’s essential infrastructure for the global economy.
• LIT Culture (Learning, Impact, Teamwork): We pride ourselves on an environment where early-career professionals have a seat at the table and see their work immediately impact global brands.
• Hyper-Growth Trajectory: With massive growth and new C-suite leaders who have led successful IPOs, you are joining a rocket ship at the perfect time.
• Best-in-Class Perks: Based in our high-tech Raleigh headquarters, you’ll enjoy 100% company-paid benefits, a 401(k) match, and a hybrid work model that balances flexibility with high-energy collaboration.

What you’ll do:

You will own Relay’s financial model and the planning infrastructure that collectively inform, guide, and support decision-making across the company. As a hands-on leader, you will:

• Architect and continually advance the financial model to be a strategic tool capable of real-time decision support and proactive scenario planning. This means dialing in on the various critical drivers of our business and developing a deep understanding of how these variables change and impact our P&L.
• Drive the continuous improvement of FP&A planning infrastructure - think systems, tools, processes - to enhance efficiency, accuracy, and scalability.  
• Spearhead AI Strategy and Automation into the finance stack to automate routine reporting, streamline and unify disparate data sources, automate manual data orchestration, assist in financial modeling, enhance predictive forecasting accuracy, and identify real-time anomalies in business performance.  
• Own and establish rigor around our monthly and quarterly forecasting with clear variance analysis and action-oriented insights to improve forecasting methodologies and/or business performance.  Extreme ownership and excellence in forecasting are critical to accurately inform expectations for our board, investors, and operating plan.  
• Lead the development and execution of the company’s financial planning process, which means owning the annual operating plan (budget) process end-to-end in close partnership with the senior lead team and ultimately developing a mid-term and long-range plan.
• As a strategic finance leader, you will drive enterprise value-maximizing strategies, evaluate and recommend optimizing our business model (Hardware as a Service), and ultimately develop a mid-term and long-range plan.    
• Manage complex department budgets and headcount planning in close collaboration with cross-functional and go-to-market teams to ensure alignment against plan and efficient scaling. Ultimately, recommend cost-optimization opportunities.   
• Own company-wide KPIs and dashboards. Design and deliver monthly and quarterly business reviews with senior leadership.
• Develop board materials and investor materials, including preparing and presenting diligence materials within fundraising and diligence workstreams. 
• Scale, mentor, and develop a high-performing, world-class FP&A team.  You will exponentially increase engagement and opportunities to serve through interaction with cross-functional leaders.

What you’ll bring:

• Financial acumen: You have 10+ years of progressive experience, with at least 5 years of experience in a leadership role, across FP&A, strategic finance, management consulting, and/or investment banking.  Strong preference to those with management consulting, investment banking, or Corporate FP&A at premier high-growth public or private technology leaders.
• Leadership experience at a B2B SaaS, or combined software/hardware company, preferred.
• Functional expertise: You have proven experience leading planning, forecasting, and reporting efforts for a company of scale with significant experience partnering with go-to-market and cross-functional teams.  You have hands-on experience with complex financial modeling and the ability to produce high-caliber visual presentations.
• Functional experience: You have significant experience in operational finance and have installed and matured financial planning processes to support high growth that are scalable to provide accurate financial capability that enables business success. You are ready to bring public company rigor to high-growth technology companies.
• High velocity operator: You have a bias for action and thrive in a fast-paced, ambiguous environment, and bring a builder and continuous improvement mentality to designing processes and financial infrastructure that scale with the business.  
• Exceptional analytical abilities: You have an affinity for numbers and naturally synthesize and process information efficiently. You have a knack for simplifying a complex confluence of variables.
• Exceptional communication: You have outstanding written and verbal communication skills with the ability to present complex financial information to diverse audiences. You are relationship-oriented and have experience and a track record of developing relationships.   
• Owner mentality: You practice extreme ownership and take accountability for this mission in a dynamic environment.  Accordingly, you rely on building systems and processes to drive success.
• Strong people leader: Experience building and developing high-performing teams with clear ownership, accountability, and growth paths.
• Integrity: You maintain the highest standards and are trustworthy.
• Education: Bachelor's degree in Finance, Accounting, Economics, or related field (MBA a plus).  You have familiarity and understanding of US GAAP and/or the ability to partner closely with Accounting.

About us: Relay culture, benefits & perks:

Our culture hinges on Relayers getting LIT up in an environment that fosters learning, impact, and teamwork (LIT) where we can *CHASE* the best work in our lives. We call this BWIML (pronounced bee wimmel = Best Work In My Life)!

It's truly amazing what engaged team members can achieve together. Our ever-evolving list of benefits and perks means you'll be able to integrate work into your whole life, focus on health, perform impactful work, grow and learn in your role, look after yourself/your family, and invest in your future. 

At Relay, we offer...

• 100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability, and Life Insurance benefits for you and those who depend on you
• Generous Paid Time Off
• 401(K) Savings Plan + Company Match
• Baby Cash Reward + Paid Parental Leave
• Wellness Perks, including a world-class onsite fitness center with instructor-led classes + locker room, as well as endless outdoor amenities, whether tennis, basketball, cycling, or pickleball is your jam
• Free Snacks and Fun Times
• Latest tech, standing desks, and all the accessories and software you need to succeed in your role

Ready to build something great with us? We can't wait to hear from you.

Join Us On-Site in Raleigh!

At Relay, we're building something special, and we believe our relationships with each other and our customers are the foundation of our success. 

Our leadership team maintains a strong in-office presence to foster creativity and connection. Candidates for this role should expect to work in person 5 days a week at our Raleigh, NC office.

Who We Are:

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

The Traffic Performance Analyst works under the supervision of the Risk Manager, and serves as a subject matter expert on all things related to the existing customer traffic health. This role will require background in both telecom/CPaaS fields as well as the regulatory landscape of both global voice and messaging services. This role will include coordinating internal efforts to align the business on key health metrics for both voice and messaging, and manage communication related to the performance of a customer’s traffic on the Bandwidth network.

What You'll Do:

• Lead ongoing traffic management processes and work cross functionally with Product, Sales, Legal and Operations to coordinate consistent feedback loops for customers and internal team regarding traffic trends and coordinate remediation and optimization strategies.
• Provide confident explanations to Sales, Product and Legal with regard to traffic management efforts on a customer by customer basis.
• Serve as an expert and trusted resource to team members Risk Management and the Bandwidth Sales Team on industry and customer use case trends and patterns.
• Own the Customer Traffic Health weekly cadence, suggesting plans and actions based on traffic data and communicating said plans out to the business.
• Represent Bandwidth and the Risk Team in cross-functional meetings and external calls and documentation, and speak confidently on Bandwidth’s position in the industry as it relates to traffic integrity and industry standards.
• Join customer calls to present traffic health data and provide actionable guidance on industry best practices for messaging and voice delivery.
• Foster relationships with key cross-functional teams, and stay highly in touch with TCPA/CTIA guidelines and other industry or internal standards that are used to inform the Risk Assessment process.
• Advise the Risk Manager on emerging risks or data trends and suggest appropriate traffic health and sustainability strategies.
• Manage complex projects from start to finish that transform traffic performance processes, procedures, and reporting capabilities under the supervision of the Risk Manager.
• Support the needs and overall goals of the Business Operations team by rolling Risk Mitigation data into monthly key reports that illustrate the balance of network health and revenue growth to the executive team.
• Contribute to an effective team environment with a willingness to work with others to achieve a shared goal.
• Assist in other projects and day-to-day Business Operations tasks as needed.

What You Need:

• Education:
  • Bachelor’s degree preferred.
• Experience:
  • Minimum 2-4 years of business risk analysis and/or legal role preferred, specifically related to the CPaaS space.
  • Advanced proficiency in MS Excel and proficiency in other MS-Office applications (Word, Access, PowerPoint) required. 
• Knowledge:
  • Well versed in understanding risk analysis as it relates to the overall revenue and legal implications of a public company.
  • Knowledge of regulations and industry best practices within the telecommunications industry.
  • Proven record of making high-value decisions under pressure and working collaboratively with teams to achieve a common goal by navigating various internal organizations.
  • Ability to focus and complete tasks using strong verbal and written communications skills.
  • Working knowledge of data analysis and business reporting tools and practices.
  • Must be extremely comfortable conducting research online and learning new software.

Bonus Points:

• Knowledge:
  • Experience with Salesforce, data visualization tools (Domo, Tableau, etc.), or other cloud-based business management tools.
  • Advanced data analytics skills.

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

The Powered by Centri Senior Manager position has the primary responsibility of oversight over the Financial Reporting and Technical Accounting engagement work plans. As a leader of the firm, the Powered by Centri Senior Manager will demonstrate excellent project management skills, client service, and positive coaching to the team members in developing technical and professional competency.

Core Responsibilities: 

• High-level and in-depth understanding of accounting concepts and ability to explain and teach to staff.
• Sign off on the audit workbook. Ensure any enhancements to the process and or changes made are effectively communicated.
• Complete understanding of accounting concepts in guiding the clients; working with client team to ensure proper review of the cash management reporting.
• Perform and lead all PBC concepts, including performing in depth variance analysis.
• Work with managers to enhance and streamline the onboarding process.
• Audit/tax prep lead in terms of facilitating process with outside CPA.
• Review and ensure completion of budget/forecast related activities and build templates.
• Review and address any manger questions related to the clints cash flow model.
• Review client tax returns before having client CFO/COO/CEO review to ensure all numbers tie out to QB.
• Perform detailed review of work product completed and assess for accuracy of more complex financial statement areas and identify disclosures which are inaccurate/incomplete.
• Identify more complex scope problems that may arise within the engagement, as well as opportunities for ancillary service offerings. Bring them to the attention of the engagement director and begin expanding engagement opportunities.
• Communicate to the Engagement Leaders and team of progress, responsibilities.
• Lead all client meetings and/or calls independently in accordance with the project plan. With the assistance of the Engagement Managing Director and/or Partner, facilitate calls with the SEC, client auditors, client legal counsel, etc. as deemed necessary to accomplish project goals.
• Responsible for confirming with the Manager or if no Manager with Finance that retainer has been received before engagement work begins.
• Leadership responsibilities include building in person connections with the team, peers, and senior leaders in the Firm.
• Participate in the performance process to provide feedback for team members. Identifying additional training or parts of engagements that are beneficial for team members education. Reaching out to Human Resources when potential issues arise.
• Continue coaching the team to share knowledge and develop them for the next level.
• Develop training presentations on accounting topics in connection with the CPE committee and present to the team in a lunch and learn format for CPE training credits.

Job Description

• Accurately schedule the team to align with project plan. Weekly review of all time on assigned engagements. Timely update of team schedules that align with shifts in project timeline. Appropriate and accurate completion of project plans at the deliverable level. Regular review of engagement health. Ensuring that each component of the project has the appropriate leverage.
• Review utilization for yourself and all direct reports align with expectations.
• Oversee a managed book of $1,500,000 in revenue.
• Support Firm initiatives and development opportunities.
• Work to build relationships and promote collaboration in a hybrid environment.

Required Skills/Abilities:

• Strong working knowledge of the Generally Accepted Accounting Principles.
• Being a strong champion for and thrives in an environment of changing priorities.
• Interpersonal skills to interact in a team environment and foster client relationships.
• Above average written and verbal communication skills.
• Understand the services offered by the Firm, look for opportunities to represent the Firm, grow the client base, and increase brand recognition.
• Recognizes opportunities for learning by pursuing challenging assignments and a hunger to become an expert.
• Proficient in Microsoft Office Suite with an emphasis on Excel skills.

Education and Experience:

• Bachelor’s degree in Accounting or equivalent required.
• CPA Certified
• 9+ years of relative accounting experience; at least 1 in public accounting or professional services highly preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift items up to 30 pounds at times.
• Must be able to travel up to 25%.