Who We Are:

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

This Enterprise Account Executive role is critical for driving new logo revenue growth within the financial services sector by identifying, sourcing, and closing complex, high-value deals. The position requires a proven outbound hunter with deep domain expertise and strong business acumen to position high-resiliency telecom solutions that address critical industry demands like anti-fraud, network redundancy, and compliance. The AE will act as a trusted strategic advisor and manage the full new business sales cycle from prospecting through contract negotiation.

What You'll Do:

• Develop and execute strategic territory plans focused exclusively on new logo acquisition within the North American financial services sector.
• Consistently self-source and build a robust pipeline of new opportunities through targeted outbound efforts.
• Lead complex, full-cycle sales engagements, resulting in the close of six- and seven-figure Annual Recurring Revenue (ARR) deals.
• Apply deep domain expertise to position and sell high-resiliency voice solutions (e.g., anti-fraud, network redundancy) that address the financial services industry's stringent requirements for governance, compliance, and risk.
• Act as a strategic advisor to C-level executives and technical buyers to guide them on cloud migration and optimizing their voice communication infrastructure.
• Cultivate and maintain executive-level relationships, leading complex contract negotiations across legal, security, and procurement stakeholders.
• Serve as the internal orchestrator, collaborating across Product, Legal, and Operations teams to structure complex new customer deals and align resources.
• Manage a robust and accurate sales forecast and pipeline for new business opportunities, ensuring high data integrity.

What You Need:

• Education: BS/BA Degree or equivalent experience.
• Experience: 5+ years of experience in enterprise software or telecom new logo sales, with a track record of consistently exceeding quota attainment in complex six- and seven-figure deals.
• Knowledge: Deep, applied domain expertise in the Financial Services and Telecom sectors, specifically concerning complex cloud migration, high-resiliency voice solutions, global regulatory compliance (UCaaS/CCaaS), and leveraging API-first platforms.
• Skills: Exceptional ability to cultivate C-level relationships; proven expertise in strategic outbound prospecting, full-cycle sales management, and complex contract negotiation; strong business acumen and cross-functional communication skills.

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Who We Are:

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

The ideal candidate will investigate and troubleshoot the various equipment, applications and tools that support Bandwidth’s voice and messaging network infrastructure. This is a role that requires individuals to display diligence and quickly learning skill sets ranging from IP networking to VoIP knowledge in a complex troubleshooting environment.

This position is 3rd shift and hours will be from 11pm - 9am EST Wednesday- Sunday. 

What You'll Do:

• Perform identification classification, prioritization of incidents affecting the Bandwidth network
• Create and maintain trouble tickets with service providers and internal teams to drive incidents to resolution
• Perform tasks associated with resolving high-priority incidents; coordinating troubleshooting bridge, engaging internal resources and service providers
• Take ownership of each incident and perform escalations where required
• Troubleshoot VoIP calls at the SIP level
• Follow processes and procedures provided by senior NOC personnel

What You Need:

• Education: Bachelors degree or relevant work experience
• Experience: 1-3 years working in a network operations environment 
• Knowledge: Understanding of carrier-level VoIP-based technologies. Possess excellent technical problem-solving skills and attention to detail
• Skills: Flexibility to work additional shifts where required. Strongly self-motivated, willing to overcome challenging problems and identify new opportunities for process improvement. Ability to prioritize work while multi-tasking. Ability to work independently and take ownership of issues with limited supervision. Excellent written and oral communication

Bonus Points:

• Experience: 2 or 4 year Technical degree or experience working in technical environment
• Technical industry certifications is a plus
• Technical troubleshooting experience

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Who We Are:

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

The Global Service Delivery team is dedicated to providing a world-class end-to-end customer experience across our products and services. As a Service Delivery Manager, you will serve as the primary liaison and advocate for strategic accounts, managing them autonomously to ensure operational excellence. As a key advisor to senior leadership, the Service Delivery Manager collaborates with sales on account strategy and revenue growth, conducts regular service reviews, and works to boost customer satisfaction and service adoption.

What You'll Do:

• Build and sustain strong relationships with your portfolio of strategic and high-value customers, acting as a trusted advisor and advocate throughout their journey with Bandwidth. As the primary contact for these key accounts, you will manage all aspects of the customer relationship, including tailored service solutions and customized support. Proactively identify and address potential issues before they affect the customer, mitigating churn risk, safeguarding revenue, and ensuring a seamless experience. Additionally, you will be responsible for preparing meeting materials, including slide decks and agendas, to facilitate productive discussions and align on goals and strategies.
• Collaborate with internal teams, such as Product and Operations, to address customer challenges, highlighting areas for improvement and assisting in the identification of potential innovations.
• Leverage in-depth technical knowledge to share best practices with customers to help them effectively utilize our services while identifying and alerting on potential risks, minimizing downtime and potential revenue loss.
• Facilitate root cause analysis and problem-solving initiatives by partnering with Product, Operations, and Development teams to tackle complex customer issues and put preventive measures in place.
• Relay customer feedback to leadership, providing insight about potential product and service enhancements.
• Serve as key contact within the Operations department to facilitate smooth interaction among teams, ensuring timely response and solution delivery for customer requests.
• Identify and suggest improvements to existing processes to enhance customer experience and operational efficiency.
• Collaborate with internal teams and leadership to implement new processes and tools that enhance service delivery and boost customer satisfaction, to support operational excellence.
• Engage with a diverse range of clients and internal teams, valuing different perspectives and fostering cooperation to achieve positive outcomes.
• At times, they may be required to join and lead after-hours conference bridges in the event of a major service outage or event.
• Some travel is required to client site(s), both domestic and (potentially) international.

What You Need:

• Education: 4 Year college degree required
• Experience: 3+ years experience in customer-facing account management or program management role, with strategic customers. Familiarity with customers generating significant annual revenue. Experience in engaging with leadership and contributing to C-Level discussions.
• Knowledge: The ideal candidate will be familiar with Program Management, VoIP, VoIP routing, Local Number Portability (LNP), and account management experience.
• Skills: Experience managing complex and challenging relationships with large ($10 Million USD annual revenue) customers, Management, API and basic software development, Project Tracking Software (Jira), CRM (Salesforce), Microsoft Excel, PowerPoint, Customer Ticketing Platforms (Zendesk), Google Suite.

Bonus Points:

• Experience: The candidate would demonstrate a strong history of customer management and support. 3+ years of strongly demonstrated customer support, ideally with wholesale/enterprise accounts, and specifically in Telecommunications, VoIP, 9-1-1 VoIP, PSAP experience, or 9-1-1 dispatch experience.
• Knowledge: Knowledge of VoIP and VoIP 9-1-1 familiarity is strongly preferred. The ideal candidate will demonstrate an understanding of SIP routing and terminology. Knowledge of LNP (Local Number Portability), and familiarity in working with wholesale scaled businesses.

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Who We Are:

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

A Sr. Software Developer (Infrastructure) that will help us build the platform and tools that help Bandwidth engineers ship better software, faster.

Bandwidth powers brands like Google, Microsoft, Zoom, and GoDaddy with intelligent voice, messaging, 911 access, and phone number services, all on our own nationwide, all-IP network. We're the infrastructure layer that global enterprises trust to connect their customers.

Our Software Infrastructure team owns the "paved road." The platform, tools, and systems that let every Bandwidth engineer build and ship with confidence. We're looking for someone who wants to help take that further: an engineer who sees AI not as a tool to adopt, but as a platform to build.

You'll play a key role in helping make Bandwidth an AI-first engineering organization.

What you'll do

• Design and operate Bandwidth's AI infrastructure layer, including our LLM gateway, model routing, and cost controls, so every engineering team can experiment with AI tools safely and cheaply.
• Build and maintain the "paved road" of developer tooling and platform services that help engineers ship faster with less friction.
• Drive adoption of AI coding tools (Claude Code, Copilot, and others) by building enablement systems, prompt libraries, MCP server integrations, and internal tooling that make AI feel obvious, not optional.
• Connect AI to the systems engineers already use (Jira, Confluence, Slack, GitHub) so context flows to wherever work happens.
• Measure what actually matters: engineer velocity, build times, reversion rates, and real shipping outcomes. Not vanity metrics.
• Stay ahead of the curve on agentic workflows, helping teams evolve from writing every line of code to orchestrating AI systems that handle the toil.

What you need

• 5+ years of experience building and operating web services in production
• Hands-on experience with cloud infrastructure, especially AWS
• Strong coding skills in Python, Go, TypeScript, or similar
• Experience with platform services: CI/CD, secrets management, developer portals, internal tooling
• Familiarity with LLM APIs and the tradeoffs involved in model routing, token cost management, and AI observability
• Experience building tools or services that other engineers depend on day-to-day
• A results-driven mindset. You close the loop, you ship, you measure.
• Bachelor's degree or equivalent experience

Bonus points

• You've built or operated an LLM proxy, AI gateway, or model routing layer
• You've worked on a Developer Experience or Software Platform team before
• You've written infrastructure as code (Terraform, CDK, CloudFormation)
• You've built MCP servers or integrated AI tools with internal systems like Jira, Slack, or GitHub
• You've built tools or services other developers actually use (open source counts)
• You've worked in a startup or high-ambiguity environment where you had to define the requirements yourself

Why this role is different

• The AI landscape is moving fast. We're not looking for someone to standardize a single tool. This team is helping build the infrastructure layer that makes every tool possible. The LLM gateway, the MCP server integrations, the internal tooling that lets engineers experiment without bottlenecks: that's this team's contribution to where Bandwidth is headed.
• The principle is simple: standardize infrastructure, not tools. The aspiration is an engineering organization where every engineer has superpowers, AI is woven into how work gets done by default, and the people building software still deeply understand the systems they're building.

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Who We Are:

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

We’re looking for an Enterprise Account Executive I who will focus on driving new client acquisition for Enterprise accounts using the full suite of Bandwidth’s products. This role is ideal for someone with 5+ years of sales experience who’s ready to join a high-growth area of the business in a critical and rapidly evolving market.

What You'll Do:

• Work with Bandwidth sales leadership to develop and grow the Enterprise sales segment of our business
• Own the full sales cycle for assigned prospect accounts from discovery to commercial and contractual negotiations
• Partner with prospective accounts to support their migration of voice, 911, and messaging solutions to the cloud
• Collaborate closely with the Sales Development team to generate strategic pipeline opportunities
• Identify and develop new account relationships through inbound leads, outbound prospecting, account mapping with partners, and other internal sources
• Alongside leadership and other members of the team, provide feedback to internal teams to support better market positioning
• Navigate multiple levels within a target account by building cross‑functional relationships and effectively leveraging internal Bandwidth resources
• Proactively manage your pipeline; input and update opportunities thoroughly and consistently
• Maintain a strong understanding of Bandwidth’s solutions and how they support the operational, regulatory, and customer needs of organizations
• Stay informed on emerging trends in technology and communications that influence Bandwidth’s value proposition

What You Need:

• 5+ years of sales experience selling a technical product into Enterprise organizations or selling CPaaS, UCaaS, CCaaS, or telecom technologies.
• A track record of meeting or exceeding new logo sales quota
• Ability to build relationships with director‑level and above decision makers within IT, operations, procurement, and digital transformation teams
• Strong prospecting skills with a history of generating new opportunities and exposure to the full closing sales cycle
• A solid understanding of technical concepts and the operational complexities of integrating new communications technologies
• Strong cross‑functional collaboration skills, working with legal, product, solutions, marketing, and other internal teams

Bonus Points:

• Experience collaborating with Channel Partners to drive new opportunities
• Knowledge of telecom technologies such as SIP
• Bachelor’s degree or higher

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Who We Are:

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

Bandwidth is seeking a self-starting, detail-oriented Pricing Analyst to elevate our global pricing strategy through rigorous analysis and clear, executive-ready reporting. You’ll build and automate pricing visibility tools and applications using Snowflake/SQL, Python, and Excel/Google Sheets, monitor market and traffic trends, and translate data into actionable recommendations for leadership, the Global Pricing team, and Deal Desk on large deals and RFPs. The ideal candidate has 2–3 years in pricing or data analytics, strong Excel, SQL/Snowflake, and Python skills (reporting tools like Sigma; Streamlit a plus), and a track record of extracting insights from large financial datasets. Exceptional communication, collaboration, and attention to detail are essential; telecom experience is preferred but not required.

What You'll Do:

• Develop and enhance pricing analytics using Snowflake/SQL, Python, Excel, and Google Sheets.
• Build, automate, and maintain applications for pricing visibility for leadership.
• Present findings and recommendations to the Global Pricing team.
• Perform ad hoc analysis, including pricing and traffic analysis, for strategic initiatives.
• Analyze market trends and performance to recommend pricing adjustments.
• Collect, organize, and maintain pricing intelligence through scalable databases.
• Partner with the Global Pricing Team and Deal Desk on large deals and RFPs.
• Monitor daily, weekly, and monthly trends, tracking changes and communicating actionable insights.
• Manage Snowflake databases and SQL queries to ensure data integrity and accessibility.

What You Need:

• Education:   
  • Bachelor’s degree in business, economics, analytics, statistics, or a related field.
• Experience: 
  • 1–3 years of experience in pricing or data analytics.
• Knowledge:  
  • High proficiency in Microsoft Excel; experience with Python, SQL/Snowflake, and reporting tools (e.g., Sigma). Streamlit knowledge is a huge plus.
• Skills:
  • Strong aptitude for analytics with a track record of extracting value-added insights from large financial datasets.
  • Exceptional attention to detail and follow-through.
  • Excellent written and verbal communication skills; quick to absorb and synthesize information.
  • Strong critical thinking, problem-solving, and organizational skills.
  • Ability to collaborate effectively with other teams.
  • Prior telecom experience preferred, but not required.

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Who We Are:

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

We are seeking a Senior Analytics Engineer to serve as a senior technical authority for the analytics data layer, driving scalable modeling patterns, governance, and performance across multiple domains. In this role, you will architect core datasets and semantic foundations, lead complex cross-functional initiatives, mentor engineers and analysts, and establish engineering and governance patterns for AI agent building and lifecycle management. You will also provide analytics-facing leadership for Sigma Administration and Snowflake Administration consistent with senior expectations.

What You'll Do:

• Architect the analytics layer: Design enterprise-grade dimensional models, conformed dimensions, and shared marts enabling consistent reporting across domains.
• Establish standards and governance: Define/enforce modeling conventions, metric definitions, documentation requirements, and data contracts.
• Lead complex initiatives: Drive cross-team builds/rebuilds and migrations end-to-end with clear impact analysis, sequencing, risk management, and stakeholder alignment.
• Lead semantic modeling: Define semantic modeling strategy and patterns (entities, relationships, governed metrics) for BI and agent consumers.
• Lead agent enablement patterns: Establish data structures and governance to support AI agents (grounding/citations-ready provenance, versioned prompts/config where applicable, evaluation datasets, exception queues).
• Implement observability patterns: Establish monitoring/alerting strategy (freshness/volume/quality) and basic anomaly detection guardrails; mature incident response playbooks.
• Ensure platform excellence: Create performance and cost guardrails for Snowflake; standardize efficient patterns in dbt and SQL; prevent regressions.
• Lead Snowflake Administration (analytics-facing): Own analytics-oriented administration patterns including RBAC conventions for consumption, access workflows, operational guardrails, and cost governance (production administration expectation). 
• Operationalize AI/analytics workflows: Define and standardize n8n automation patterns for approvals, escalations, exception queues, and system-to-system integrations supporting analytics and agent workflows.
• Represent analytics engineering in architecture reviews and governance councils.
• Participate in tool/vendor evaluations and implementation planning within approved stack and capability categories.

What You Need:

• Bachelor’s degree required; Master’s preferred (or equivalent senior-level experience). 
• 5–8+ years relevant experience in analytics engineering, analytics-focused data engineering, or BI platform engineering.
• Expert SQL and deep experience with dimensional modeling and enterprise metric consistency.
• Significant dbt experience including project architecture, macros, test strategy, templates, and deployments; deep understanding of analytics-engineering workflows (dbt, governance, testing). 
• Demonstrated leadership in driving technical initiatives and mentoring other engineers. 
• In-depth knowledge of generative AI / LLM concepts and enterprise application patterns (agent enablement, governance). 
• Working leadership knowledge of production Snowflake administration (analytics-facing).

Bonus Points:

Education:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.

Experience:

• Strong Python proficiency for automation, validation frameworks, and data tooling.
• Experience implementing semantic/metric layer tooling (category) at scale.
• Familiarity with data cataloging/lineage tooling (category).
• Experience coordinating orchestration patterns with tools such as Prefect.
• Demonstrated success implementing integration frameworks using tools such as n8n (and similar platforms). 
• Technical vision with ability to balance innovation and practical implementation.

Technical Skills:

• Expert SQL & architecture: Set modeling direction across domains; design for scalability, maintainability, and cross-domain consistency; define performance standards and anti-patterns.
• dbt architecture leadership: Own dbt project structure, macro strategy, testing strategy, documentation standards, and deployment patterns; prevent regressions via CI/CD guardrails.
• Enterprise semantic modeling strategy: Define semantic modeling patterns (entities, relationships, governed metrics) used consistently across BI and agent consumers; reduce duplicated logic.
• Snowflake Administration (analytics-facing, production): Lead analytics-oriented admin patterns: RBAC conventions for consumption, access governance workflows, cost/performance guardrails, operational runbooks, and environment promotion hygiene.
• Sigma Administration (lead): Own workspace governance: organization/folder strategy, access governance, content standards, usage-quality controls, and enablement patterns.
• Agent building enablement (org patterns): Establish standardized structures and governance to support AI agents: provenance/citation-ready data, versioned configurations where applicable, evaluation datasets, exception handling/review workflows, and lifecycle maintenance patterns.
• Observability engineering: Define monitoring/alerting standards for freshness/volume/quality; implement basic anomaly detection guardrails and incident response playbooks.
• AWS ecosystem awareness: Understand how AWS constraints (security posture, networking, cost governance) affect data access, operations, and analytics/agent enablement.
• Orchestration standards: Define integration patterns with Prefect (dependency design, SLA management, failure handling) and expectations for pipeline reliability.
• n8n platform patterns: Standardize n8n usage for operational workflows (approvals/escalations/exception queues/integrations) supporting analytics and agent operations.

Soft Skills:

• Strategic thinker with ability to align technical solutions with business objectives.
• Strong problem-solving and analytical skills; able to address complex technical challenges effectively.
• Clear communicator; engages effectively with both technical teams and business stakeholders.
• Effective mentor; promotes technical excellence among engineering teams.
• Self-directed, with ability to manage multiple technical initiatives and priorities.
• Detail-oriented with commitment to quality in architecture, code, documentation, and solution design.
• Passionate about leveraging emerging AI technologies and automation platforms to improve business operations.
• Experience contributing to the development of technical talent and engineering capabilities.

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Who We Are:

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

We are seeking a driven Solution Marketing Manager to support product messaging, sales enablement, and market research across a defined set of products within a broader solution area. The ideal candidate is a mid-career marketer who is comfortable operating as a strategic partner across Product, Sales, and Marketing teams — translating technical capabilities into clear, compelling narratives that resonate with target buyers. This is an individual contributor execution role responsible for creating and maintaining enablement materials, marketing collateral, research documentation, and training programs. This person consistently monitors the competitive landscape, develops deep expertise in their assigned solution(s), and ensures Revenue teams are equipped and aligned to hit targets. A data-driven marketer, they actively support product and feature launches, contribute to pipeline acceleration, and play an active role in competitive analysis and insights.

What You'll Do:

• Develop broad expertise across Bandwidth's solutions aligned to a particular market, understanding how our products address key pain points for business customers and communicating that value clearly across audiences.
• Facilitate competitive intelligence efforts by building and maintaining battlecards, competitive collateral, and training materials that keep Revenue teams sharp and prepared.
• Partner cross-functionally with Marketing and Product teams to support solution launches and feature releases — operating within the product release cycle to craft relevant communications for partners and customers and execute clear, effective go-to-market plans.
• Contribute to core messaging work, including value proposition development and messaging pillars, ensuring our positioning is aligned to attract in-market buyers and users.
• Create a broad range of assets including presentations, product pitches, competitive battlecards, positioning documents, call scripts, sales enablement collateral, demo materials, video scripts, website copy, and more.
• Attend prospect and customer meetings and gather intelligence through revenue tools such as Clari Copilot, surfacing direct product feedback and routing insights to the appropriate internal teams.
• Coordinate and write proposals for RFIs and RFPs as needed; maintain solution marketing tools and systems including Highspot, Confluence, Drive, and internal intelligence forms.
• Engage in cross-functional initiatives that drive efficiency across a matrixed, global organization — owning and achieving personal targets while staying mindful of how they connect to broader team goals.
• Attend industry events, monitor trade publications, and participate in seminars and webinars to stay current on market conditions, customer needs, and the competitive landscape.

What You Need:

• Education: 
  • Bachelor’s degree preferably in Marketing, Business/Communications, Computer Science or related discipline.
• Experience: 
  • Minimum 5 years of prior marketing experience, with 1 of those in a product/solution marketing or related market-facing role.
• Knowledge: 
  • Basic understanding of the product launch cycle, the marketing funnel, and how solution marketing helps achieve revenue targets.
• Skills:
  • Strong written and presentation skills with the ability to translate technical information into simple, audience-appropriate language and customer benefits.
  • Highly organized self-starter with a high say-do ratio and a deep sense of ownership over individual and team goals. Effective prioritization and time management, with the ability to operate independently in a matrixed organization.
  • Collaborative team player with strong interpersonal skills and a high degree of professionalism. 
  • Ability to travel up to 10% is required.

Bonus Points:

• Experience: 
  • Telecommunications or Communications Software industry experience is a plus

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Who We Are:

Bandwidth (NASDAQ: BAND) is a global communications software company that helps enterprises connect people around the world with cloud-ready voice, messaging and emergency services. Backed by a network reaching 60+ countries covering 90 percent of global GDP, companies like Cisco, Google, Microsoft, RingCentral, Uber and Zoom use Bandwidth's APIs to easily embed communications into software and applications. Bandwidth has more than 20 years in the technology space and was the first Communications Platform-as-a-Service (CPaaS) provider to offer a robust selection of APIs built around our own global network. Our award-winning support teams help businesses around the world solve complex communications challenges every day.

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

Ohana is looking for Substitute Teachers interested in working on a part time basis to step in for teachers as needed (10 to 30 hours per month.)  Potential for advancement/promotion to a full time teaching position. 

Ohana Child Development Center provides the highest quality Montessori/RIE based programming for children 4 months to 5 years of age.  Ohana Child Development Center serves the families of Bandwidth employees, and is located in the Bandwidth Raleigh, NC Headquarters.  

LEARN MORE ABOUT OHANA: https://www.bandwidth.com/ohana/

What You'll Do:

• Managing physical care of children (including diapering and toileting) using Montessori and RIE techniques. 
• Able to adapt to ever changing environments, accepts constructive feedback, and implements appropriate action.
• Is flexible to the daily business demands of the Center, including scheduled working hours and room assignments
• Ensure the daily care of every child by following all school/ classroom procedures and standards as well as all licensing guidelines.
• Ensure visual supervision and child safety at all times.
• Maintaining a safe, clean and organized classroom environment
• Models appropriate pro-social behavior and redirects children when appropriate using positive discipline strategies.  
• Form relationships with families, children, and co-teachers that are respectful of individual differences and culture, family styles and cultural/socioeconomic diversity.
• Communicates important information to co-teachers regarding aspects of the children and classroom.
• Maintain a professional self-image and project the values of Ohana and Bandwidth at all times.
• Keep up with required training hours & certifications according to licensing.
• Available on call and last minute scheduling.  
• Duties and hours may vary.

What You Need:

• Must be at least 18 years of age
• High School diploma or equivalency (GED)
• Willingness to learn Montessori/RIE practices
• Specific requirements set by minimum state standards and/or accreditation.  Ohana Child Development Center will provide the following trainings:
  • Pass a criminal background check
  • CPR/First Aid Certification
  • ITS-SIDS Safe Sleep Training (for those who work with infants)
  • Recognizing and Responding to Suspicions of Child Maltreatment training
  • TB Screening
  • Health Questionnaire

Bonus Points:

• Early Childhood Certificate
• Experience working with infants/toddlers and/or preschool age children. Particularly in a Montessori/RIE program.  

Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.

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#SJ

Who We Are:

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

This Senior Enterprise Account Manager role is crucial for driving revenue growth within the financial services sector, specifically by maximizing share of wallet and identifying opportunities for cross-selling and up-selling additional services to support the company's vision to become the preferred voice communications provider for North American based Finance Institutions. The position requires a tenured professional to strategically manage key enterprise accounts, providing expertise in complex cloud migration and high-resiliency telecom solutions that address critical industry demands like anti-fraud, network redundancy, and seamless integration with CCaaS/UCaaS platforms. The manager will act as a trusted advisor, helping customers achieve business continuity and control over their voice communications.

What You'll Do:

• Develop and execute strategic account plans to maximize revenue growth and "share of wallet" within assigned key enterprise accounts in the financial services.
• Identify and drive complex cross-selling and up-selling opportunities, specifically focusing on cloud migration, high-resiliency telecom, and integrated CCaaS/UCaaS solutions.
• Act as a trusted technical and strategic advisor to C-level executives and key stakeholders, guiding customers on achieving business continuity and optimizing their voice communication infrastructure.
• Apply deep domain expertise to position and sell high-resiliency solutions that directly address critical industry demands, including anti-fraud protection and network redundancy.
• Cultivate and maintain executive-level relationships, leading complex contract negotiations and ensuring high customer satisfaction and retention.
• Serve as the primary internal orchestrator, collaborating across Product, Legal, Infosec, and Operations teams to       structure complex deals, resolve critical issues, and align internal resources to meet enterprise customer requirements.
• Manage a robust and accurate sales forecast and pipeline of opportunities, ensuring high data integrity and providing executive-level reporting on account health and progress against strategic business objectives.

What You Need:

• Education:  
  • BS/BA Degree or equivalent experience
• Experience: 
  • 5+ years of experience managing business development activities with a proven track record of achievement
• Knowledge: 
  • Deep, applied domain expertise in the Financial Services and Telecom sectors, specifically concerning complex cloud migration, high-resiliency voice solutions (network redundancy, anti-fraud protection), and meeting stringent global regulatory compliance requirements in UCaaS and CCaaS environments. Must understand how to leverage API-first platforms for software-centric telecom solutions.
• Skills:
  • Exceptional ability to cultivate C-level relationships and lead complex contract negotiations; proven expertise in strategic account planning, pipeline management, and value-based solution selling; strong cross-functional collaboration and communication skills (written and verbal).

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Who We Are:

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

We are seeking a Product Manager to lead the evolution of Bandwidth’s Programmable Voice APIs. This role sits at the intersection of developer experience, telecom infrastructure, and business strategy, and is responsible for defining and delivering capabilities that power next-generation voice applications.

You will drive product vision, roadmap, and execution for APIs that enable call control, conferencing, recordings, and real-time communications—while ensuring reliability, scalability, and ease of use for developers.

What You'll Do:

Product Strategy & Ownership

• Define and own the roadmap for Programmable Voice APIs, aligned with company strategy and market opportunities
• Build compelling business cases for new features and investments (ROI, cost modeling, pricing strategy)
• Identify opportunities in emerging areas such as AI-driven voice, automation, and real-time communications

Customer & Market Focus

• Develop deep empathy for developers, product teams, and enterprise customers
• Gather insights through customer interviews, usage data, and support trends
• Translate customer pain points into clear product requirements and improvements

Technical Product Leadership

• Work closely with engineering to design scalable, reliable API architectures
• Drive improvements in API usability, documentation, and developer onboarding
• Ensure high-quality integrations across webhooks, REST APIs, and event-driven systems

Execution & Delivery

• Partner with engineering, design, and operations teams to deliver features end-to-end
• Define success metrics (adoption, latency, reliability, revenue impact)
• Lead backlog prioritization, sprint planning, and release execution

Cross-Functional Collaboration

• Collaborate with Sales, Marketing, and Customer Success to position and launch features
• Enable internal teams with clear messaging, documentation, and training
• Support strategic customers and partners during integrations

Success in This Role Looks Like:

• Increased adoption and usage of Voice APIs
• Improved developer satisfaction and reduced time-to-first-call
• Delivery of scalable, reliable features that drive revenue growth
• Clear differentiation against competitors in developer experience and capabilities

What You Need:

Core Skills

• Strong business case development skills (financial modeling, pricing, ROI analysis)
• Deep customer empathy, especially for developers and technical users
• Ability to translate complex technical concepts into clear product direction

Technical Expertise

• Experience with web service APIs (REST, webhooks, event-driven architectures)
• Familiarity with real-time communications systems
• Working knowledge of telecom technologies such as:
• Session Initiation Protocol (SIP)
• VoIP networking concepts (latency, jitter, call flows)
• Session Border Controllers (SBCs) and call routing architectures (nice to have)

Experience

• 5+ years of product management experience (preferably in APIs, communications, or SaaS platforms)
• Experience working with engineering teams on highly technical products
• Background in telecom, CPaaS, or developer platforms is strongly preferred

Bonus Points:

• Experience with contact center platforms, AI voice agents, or conversational AI
• Familiarity with competitors such as Twilio or other CPaaS providers
• Experience with observability tools, logging, and debugging platforms

Why Bandwidth:

• Opportunity to shape the future of programmable voice and real-time communications
• Work on mission-critical infrastructure used by global enterprises
• Collaborative, developer-focused culture with strong technical depth

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Who We Are:

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

Bandwidth is seeking a data-driven, collaborative, and detail-oriented individual to join the Messaging Product Operations team. The Product Analyst will focus heavily on recurring and ad hoc reporting, data analysis, and transforming data into insights that improve operational efficiency. This role blends technical skills with knowledge management, the ability to communicate findings clearly, and work effectively with teams across the organization. A successful Product Analyst involves a career path with promotional opportunities into Product Management, Business Operations, or further advancement within Product Operations.

As a Product Analyst at Bandwidth, your primary focus will be using data to support and optimize Messaging product performance and improving operational efficiency. You will build and maintain reporting, identify operational opportunities through analysis, and help create scalable internal processes and tools. While the role is technical, you will also collaborate with internal teams to share insights and support product readiness in a clear and approachable way. You may also be asked to contribute to Messaging’s knowledge management through documentation and collaborating on internal and external communications.

What You'll Do:

• Data Reporting and Analysis – Own recurring and ad hoc reporting related to product performance, operational metrics, and customer usage. Use Excel and SQL to extract, clean, and analyze data, and present findings to stakeholders in ways that inform product and operational decisions. Data will primarily be pulled from our data warehouse, Snowflake, and reported through spreadsheets, slide decks, or visuals in our BI tool (Sigma).
• Improve Operational Processes – Use data to identify inefficiencies or gaps in internal processes. Contribute to the development of workflows that support product launches, issue identification, ongoing product health and operational readiness. Support automation opportunities when identified.
• Build Operational Tools and Dashboards – Create spreadsheets, reporting templates, and dashboards that provide visibility into product and operational performance. 
• Collaborative Insights Sharing – Communicate insights and patterns from data to internal teams in a way that is understandable to both technical and non‑technical audiences. Build relationships with partners in Product, Engineering, Operations, and Finance to ensure shared understanding and alignment around findings.
• Issue Investigation – Analyze product‑related data to understand trends, identify root causes, and highlight opportunities for improvement.
• Be a great communicator - work well with customers and internal teams. Have proven written, verbal and listening skills to help solve complex problems using tact, common courtesy, persuasion and discretion.
• Develop subject matter knowledge in Messaging products and the supporting ecosystem.
• Contribute to internal and external knowledge management with a focus on documentation for data workflows, reporting processes, and analysis methods. 
• Be a great team member, partner with Bandmates to effectively communicate, ask insightful questions, align resources, prioritize work, and identify themes or patterns to persistently and proactively provide self-service solutions whenever and wherever possible.

What You Need:

• Education:
  • Bachelor’s degree
• Experience:
  • Entry level
• Knowledge:
  • Proficiency in Excel, including pivot tables, lookup functions, formula building, and data manipulation
  • Proficiency in SQL, including querying, filtering, joining, and aggregating data
  • Ability to transform raw data into insights and presentations that support operational and product decisions
  • Strong skills in spreadsheets, documentation, and presentation building
  • Ability to work with high accuracy in a fast‑paced environment while managing multiple tasks
  • Strong analytical, problem‑solving, and organizational skills with attention to detail
  • Critical thinker with a solution‑oriented approach
  • Strong written communication skills with the ability to clearly summarize data findings, including the ability to adapt based on audience
  • Ability to build positive working relationships across teams

Bonus Points:

• Skills:
  • Familiarity with Python

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Who We Are:

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

As an Applied AI Engineer on the Corporate IT Engineering team, you’ll identify where AI can create real leverage across our internal systems and operations, and build it. You’ll work inside a team that owns a broad and complex infrastructure footprint, embedding AI into the platforms and workflows that keep Bandwidth running. This is an infrastructure and systems role with a deep AI focus.

What You'll Do:

• Own and extend existing AI platforms and tooling, improving reliability, expanding capabilities, and integrating them more deeply with internal systems.
• Architect and build internal API layers and shared services that allow AI workflows and internal applications to publish, version, and retrieve outputs across the engineering ecosystem.
• Identify and build AI-powered tooling that creates leverage across the Corporate IT Engineering stack, including infrastructure, identity, monitoring, and automation platforms.
• Develop and iterate on proof-of-concepts that demonstrate how AI can augment or automate internal workflows; from anomaly detection in infrastructure logs to AI-assisted documentation and IT troubleshooting.
• Containerize and orchestrate AI workloads using Docker and Kubernetes, ensuring reliable and reproducible deployments across environments.
• Automate infrastructure provisioning and configuration using Terraform and Ansible, following infrastructure-as-code best practices.
• Establish AI development patterns and best practices across the Corporate IT Engineering organization, helping teams adopt AI capabilities effectively and responsibly.
• Stay current with the evolving AI and MLOps landscape and bring relevant advancements back to the team.

What You Need:

• AI & Application Development
• Hands-on experience owning or extending LLM-powered platforms, including RAG pipeline development, prompt engineering, and integrating LLM APIs into production internal systems.
• Expert-level knowledge of AI infrastructure, including model serving, inference optimization, GPU/CPU resource management, and MLOps pipelines.
• Experience designing and building internal API layers or shared platform services that multiple teams and systems publish to and consume from.
• Proficiency in Python and/or TypeScript for building integrations, scripts, and lightweight internal services.
• Experience working with REST APIs and building integrations across a diverse internal tooling ecosystem.
• Cloud & Infrastructure
• Strong AWS experience: required proficiency in core services (EC2, ECS/EKS, S3, RDS, Lambda, IAM, VPC) and experience architecting and operating production workloads on AWS.
• Deep Docker and Kubernetes expertise: required hands-on experience containerizing applications, writing Dockerfiles, managing multi-container deployments, and orchestrating workloads with Kubernetes (EKS or self-managed).
• Deep Terraform and Ansible expertise: required experience writing and maintaining Terraform modules for cloud infrastructure, and using Ansible for configuration management and automation.
• Experience with GitHub for version control, pull request workflows, branching strategies, and CI/CD integration.
• Experience with Artifactory for artifact management, including publishing and consuming build artifacts, Docker images, and package registries.
• Mindset & Collaboration
• An experimental mindset: comfortable inheriting imperfect systems, iterating quickly, and improving as you go.
• Ability to evaluate AI capabilities through a business lens, understanding not just what’s possible but what creates real value for internal teams and the organization.
• Strong communication skills and the ability to explain AI concepts and tradeoffs to non-technical stakeholders.
• A collaborative, team-first approach with a genuine curiosity about where AI is headed.
• A Bachelor’s degree in Computer Science, Engineering, or equivalent hands-on experience.

Bonus Points:

• Experience with agentic frameworks such as LangChain, LangGraph, CrewAI, AutoGen, or similar.
• Familiarity with corporate IT or infrastructure engineering environments, understanding how enterprise platforms around identity, monitoring, and automation operate.
• Background building MCP (Model Context Protocol) servers or tools that extend AI agent capabilities.
• Experience with vector databases (e.g., Pinecone, Weaviate, pgvector) and semantic search.
• Experience building or maintaining internal developer platforms, artifact registries, or shared API services.

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Who We Are:

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

Ohana Child Development Center provides the highest quality Montessori/RIE based programming for children 4 months to 5 years of age. Ohana Child Development Center serves the families of Bandwidth employees, and is located in the Bandwidth Raleigh NC Headquarters. Ohana is looking for qualified, passionate guides and caregivers who are dedicated to providing respectful, encouraging and cognitively stimulating programming for the children in their care. We are recruiting teachers who are open to learning and continuing education, and who want to work in a collaborative environment (sharing their knowledge and learning from others). Ohana guides will partner with Bandwidth families to provide encouragement and support that best serves the children, and give continuous feedback to families regarding their children’s development and individual needs.

The Ohana Lead Infant Guide will foster a supportive and collaborative educational atmosphere where Montessori and RIE support an environment where the children are the curriculum.

LEARN MORE ABOUT OHANA: https://www.bandwidth.com/ohana/

What You'll Do:

• Contributes to a teaching culture of collaboration among the classroom teachers that nurtures mutual respect and builds a strong and cohesive classroom team.
• Provides primary care-giving to 1-3 infants while working with two other guides.
• Effectively communicates with all levels of school and corporate leadership, parents, and teachers.
• Regularly observes and records developmental milestones and progress.
• Demonstrates leadership amongst the teaching team in acquiring and maintaining accreditations and ensuring Ohana represent the best in class standards.
• Fosters a positive, collaborative, and supportive work environment where staff feel valued, heard, and motivated.
• Follows and teaches others Montessori and/or RIE Pedagogy.
• Understands the importance of a prepared environment and ends the day by readying the room for the next morning.
• Ensures Ohana's Principles are delivered to the highest standard. Mentors and coaches other teachers to deliver Ohana principles. 
• Complies with Bandwidth's Code of Conduct, protects the company's reputation, and prevents legal and regulatory violations. Ensures direct reports understand and comply with these responsibilities.

Working Conditions:

• Works in a Child Development Center infant environment.
• Must be able to lift, move, or hold children with weight up to 60 pounds.
• Must be able to observe children from various distances.
• Must be able to lift children from various heights.
• Must be able to stoop, kneel, crouch or crawl, reach with hands and arms and use hands to finger, handle or feel.
• Must have the ability to navigate uneven outdoor terrain for limited periods of time in various mild to moderate weather conditions.

What You Need:

• Education:
• Bachelor’s degree and MACTE accredited Montessori certification or RIE training preferred.
• Experience:  
• 5+ years working in an infant environment.
• Primary caregiving techniques.
• Skilled in observation techniques and documentation.
• Communication skills (oral and written).

Bonus Points:

• Education:
• Masters in related fields
• Knowledge: 
• Positive Discipline at the infant/toddler level
• RIE foundations course trained 
• Skills:
• Fluency in languages other than English

Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 24/7 gym and unlimited meetings with our very own nutritionist.

Who We Are:

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

Ohana Child Development Center provides the highest quality Montessori/RIE based programming for children 4 months to 5 years of age. Ohana Child Development Center serves the families of Bandwidth employees, and is located in the Bandwidth Raleigh NC Headquarters. Ohana is looking for qualified, passionate guides and caregivers who are dedicated to providing respectful, encouraging and cognitively stimulating programming for the children in their care. We are recruiting teachers who are open to learning and continuing education, and who want to work in a collaborative environment (sharing their knowledge and learning from others). Ohana guides will partner with Bandwidth families to provide encouragement and support that best serves the children, and give continuous feedback to families regarding their children’s development and individual needs.

The Ohana Infant Guide will foster a supportive and collaborative educational atmosphere where Montessori and RIE support an environment where the children are the curriculum.

LEARN MORE ABOUT OHANA: https://www.bandwidth.com/ohana/

What You'll Do:

• Contributes to a teaching culture of collaboration among the classroom teachers that nurtures mutual respect and builds a strong and cohesive classroom team.
• Provides primary care-giving to 1-3 infants while working with two other guides.
• Effectively communicates with all levels of school and corporate leadership, parents, and teachers.
• Regularly observes and records developmental milestones and progress.
• Demonstrates leadership amongst the teaching team in acquiring and maintaining accreditations and ensuring Ohana represent the best in class standards.
• Fosters a positive, collaborative, and supportive work environment where staff feel valued, heard, and motivated.
• Follows and teaches others Montessori and/or RIE Pedagogy.
• Understands the importance of a prepared environment and ends the day by readying the room for the next morning.
• Ensures Ohana's Principles are delivered to the highest standard. Mentors and coaches other teachers to deliver Ohana principles. 
• Complies with Bandwidth's Code of Conduct, protects the company's reputation, and prevents legal and regulatory violations. Ensures direct reports understand and comply with these responsibilities.

Working Conditions:

• Works in a Child Development Center infant environment.
• Must be able to lift, move, or hold children with weight up to 60 pounds.
• Must be able to observe children from various distances.
• Must be able to lift children from various heights.
• Must be able to stoop, kneel, crouch or crawl, reach with hands and arms and use hands to finger, handle or feel.
• Must have the ability to navigate uneven outdoor terrain for limited periods of time in various mild to moderate weather conditions.

What You Need:

• Education:
• Bachelor’s degree and MACTE accredited Montessori certification or RIE training preferred.
• Experience:  
• 5+ years working in an infant environment.
• Primary caregiving techniques.
• Skilled in observation techniques and documentation.
• Communication skills (oral and written).

Bonus Points:

• Education:
• Masters in related fields
• Knowledge: 
• Positive Discipline at the infant/toddler level
• RIE foundations course trained 
• Skills:
• Fluency in languages other than English

Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 24/7 gym and unlimited meetings with our very own nutritionist.

Who We Are:

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

The Ohana Lead Toddler Guide (Classroom Manager) will provide people management for classroom teachers while fostering a supportive and collaborative educational environment.

LEARN MORE ABOUT OHANA: https://www.bandwidth.com/ohana/

What You'll Do:

• Build a teaching culture of collaboration among the classroom teachers, nurtures mutual respect and builds a strong and cohesive classroom team.
• Effectively communicates with all levels of school and corporate leadership, parents, and teachers.
• Supports teachers in acquiring and maintaining accreditations and ensuring Ohana represent best in class standards
• Directly supports and evaluates classroom teachers and substitutes to ensure high-quality instruction, purposeful individual child support and strong parent communications. 
• Responsible for the performance management of classroom team.
• Foster a positive, collaborative, and supportive work environment wher staff feel valued, heard, and motivated.
• Follows and teaches others Montessori and/or RIE Pedagogy
• Build consistency in curriculum among other classroom managers, especially with other grade level classrooms .
• Ensure Ohana's Principles are delivered to the highest standard. Mentors and coaches other teachers to deliver Ohana principles. 
• Understands school operations and follows policies and procedures. Provides input to the Director on ways the school can operate more effectively, shares feedback and suggestions from the team. Ensures team members understand and follow policies and procedures. Assists in on-boarding new team members to the classroom.
•  Ensures every Bandmate in their role in the school feels empowered
•  Support operating as a unified team with the Corporate Bandwidth team. Understands Bandwidth culture, leadership principles, employee programs to help their team members plug into the broader company and mission.
• Maintains relationships with  key People Services support including payroll, assigned business partner, office services manager, security personnel. Makes introductions and encourages team members to develop these relationships and utilize these resources. 
• Understands budget constraints and opportunities and uses resources wisely. Provides input to the budgeting process based on the classroom's future needs. 
• Complies with Bandwidth's Code of Conduct, protects the company's reputation, and prevents legal and regulatory violations. Ensures direct reports understand and comply with these responsitbiltiies.

Working Conditions:

• Works in a normal Child Development Center environment 
• Must be able to lift, move, or hold children with weight up to 60 pounds.
• Must be able to observe children from various distances.
• Must be able to lift children from various heights.
• Must be able to stoop, kneel, crouch or crawl, reach with hands and arms and use hands to finger, handle or feel.
• Must have the ability to navigate uneven outdoor terrain for limited periods of time in various mild to moderate weather conditions.

What You Need:

• Education:
  • Bachelor’s degree preferred, MACTE accredited Montessori certification required
• Experience: 
  • 6+ years working in Montessori environment
  • Montessori/RIE caregiving techniques
  • Skilled in observation techniques and documentation.
  • Communication skills (oral and written)

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 24/7 Fitness Facility and unlimited meetings with our very own nutritionist.

Who We Are:

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What You'll Do:

Our leaders are passionate about empowering their teams to create exceptional software by championing best practices and strong principles. They cultivate dynamic environments where individuals can truly thrive, take creative risks, and grow.

• Attract and retain top talent who are excited to make an impact.
• Inspire and mentor engineers through meaningful 1:1s, constructive feedback, and expert guidance that fuels technical growth and career progression.
• Drive the culture that makes Bandwidth a magnet for software engineers who want to do their best work every day working closely with other great Bandmates.
• Own your impact end-to-end — from guiding innovative design and driving development excellence to ensuring smooth operations and proactive monitoring in production.
• Collaborate globally with diverse teams across different states, countries, and time zones, broadening your horizons and enriching your experience.

Join us to be part of a vibrant community where your ideas matter, your skills grow, and your work shapes the future.

Are you excited about the position and its responsibilities, even if you’re not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.

What You Need:

As an example, people currently in this role typically have:

• 5+ years of people management experience within an Agile environment
• A proven track record leading multiple teams (or a large, cross-functional team) that design, build, operate, and support the software they write
• Experience driving technical and organizational strategy, including partnering with product and architecture leaders to shape roadmaps and strategy.
• The ability to mentor and develop other managers and senior engineers, promoting a culture of ownership, learning, and continuous improvement
• A demonstrated ability to balance short-term priorities with long-term technical and business goals
• Exceptional communication and leadership skills, with the influence and empathy needed to align teams around shared objectives

Bonus Points:

Wow, it’d be really great if also:

• You have experience scaling engineering organizations — growing teams, maturing processes, and evolving technology as the company expands
• You’ve led teams delivering large-scale, high-traffic systems or mission-critical services
• Experience with modern distributed system architectures, cloud technologies, and building reliable, observable platforms
• You’ve contributed to or led initiatives around technical excellence, operational maturity, or incident response improvements

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Who We Are:

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

The Global Revenue Cycle Analyst is a meticulous and inspiring team member dedicated to ensuring the precision and timeliness of billing and invoicing across our global markets. As a detail-oriented critical thinker, you will learn complex functions and leverage sharp analytical skills to resolve intricate billing discrepancies within a fast-paced environment. This role is essential to maintaining global billing integrity by navigating nuances with adaptability and high-level accuracy. 

What You'll Do:

• Runs the monthly billing cycle utilizing multiple billing platforms and resources, ensuring accurate and timely delivery of customer invoices. Responsible for analyzing telecom contracts, invoices, and various billing reports assisting with internal customer inquiries confirming the validity and accuracy of associated billing, and making billing adjustments as necessary.
• Supports internal teams and global customers by generating manual invoices and custom invoice lines as needed. Acts as a key resource for resolving non-standard billing requests, ensuring accuracy and consistent service for complex international accounts.
• Conducts monthly audits across multiple billing platforms to verify the accuracy of records and ensure SOX compliance. Collaborates with internal and external auditors to identify and remediate potential material weaknesses, maintains required documentation, and presents walkthroughs to validate the reliability of manual and automated billing processes.
• Responsible for resolving unexpected challenges in a limited amount of time. Analyzing large data sets provided by internal teams to validate/resolve existing issues and integrating processes to make reviewing data more efficient.  Working with the internal teams to ensure that they have completed the necessary steps to resolve any errors found by the analyst ahead of the following billing cycle.
• Works closely with Finance to support monthly revenue close cycle within established deadlines. Performing regular testing to ensure new solutions/systems enhancements are adequately tested to minimize material impacts on Bandwidth’s revenue stream.
• Acts as a Subject Matter Expert (SME) for product offerings, maintaining strong partnerships with key product teams to oversee the billing lifecycle of new services, from initial SKU creation to final invoice delivery. Proactively participates in the SKU creation process, collaborating with product owners and leadership to advocate for billing feasibility and ensure all new products and services meet our billing requirements.  
• Foster relationships with key billing partners such as Billing Dev Ops, Netsuite Team, and other internal stakeholders; establish strong partnerships to effectively communicate status, define critical issues & impacts, design mitigation plans and help articulate/drive required decisions.
• Leads billing cycle stakeholder meetings, prepares, and sends out necessary information ahead of the meetings. Attends department meetings and document meeting notes to inform the team and absent stakeholders.
• Prepare and execute the monthly Revenue Share process while working closely with the Carrier team and acting as the liaison between internal teams and the Revenue Share customer.
• Functions as a cross-trained resource providing critical backup support for the Billing Configuration Specialist and Business and Revenue Assurance Data Analyst. Actively assists with departmental projects and ensures operational continuity by covering key responsibilities during team absences.
• Knowledge of Bandwidth contracts including service order forms and rate sheets, to determine the different process flows based on the product and the pricing scheme used.
• Research discrepancies within contracts and maintain open communication with Sales Support and others in the Sales organization, to clarify all details and intent of all Onboarding cases.
• Ensure all contracted rates are entered into billing accounts correctly to prevent downstream impacts such as billing disputes and issuing of large credits on customer accounts including new customer and existing customer rate changes.
• Process and complete all Onboarding cases within 2-day SLA, while maintaining at least a 98% level of accuracy.
• Ensures accuracy by demonstrating command and knowledge of billing processes and procedures, to certify rates are implemented and made effective on the correct dates.
• Conducts training and knowledge transfer to other Cycle & Revenue Assurance team members

Working Conditions:

• Works in a normal office environment with occasional travel required.
• Weekend, holiday, and night work may be required based on billing cycles and month end close.

What You Need:

• Bachelor’s Degree
• At least 1+ years experience in billing
• 1-2 years analytical experience
• Strong verbal and written communication skills
• Ability to work within the parameters of the outlined Working Conditions above.
• Ability to communicate complex and/or technical information clearly and concisely to all levels within the organization using tact, common courtesy, persuasion, and discretion 
• Strong MS Excel skills
• Attention to detail, critical thinking, analytical, problem-solving, and organizational skills
• Ability to focus, complete tasks accurately and thrive in a fast-paced environment
• Ability to think creatively, improve processes, evaluate and resolve problems effectively.
• Positive attitude is a must!

Bonus Points:

• Previous Telecom billing experience is a plus.
• Salesforce, Netsuite or Intercom experience
• General accounting and financial reporting as it applies to the billing function
• Snowflake, SQL database, Sigma

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Who We Are:

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

Bandwidth is seeking a Director of AI Strategic Partnerships & Data Licensing to lead our entry into the Generative AI and Large Language Model (LLM) ecosystem. Reporting directly to the Chief Strategy Officer (CSO), this is a high-impact, "frontier" role responsible for establishing Bandwidth as the essential voice layer for the world’s most sophisticated AI companies.

Unlike a traditional sales role, your success will be measured by the breadth and depth of formalized partnerships you secure with major AI players. You will be the bridge between Bandwidth’s global network and the next generation of AI-driven voice applications, while simultaneously architecting our first-ever voice data licensing program.

What You'll Do:

• Market Evangelism: Identify and penetrate "Big AI" accounts (OpenAI, Anthropic, Google, Meta, etc.) and emerging innovators in the Real-time Voice/LLM space to position Bandwidth as the premier platform for high-scale, low-latency voice integration.
• Data Strategy & Licensing: Design and execute the framework for licensing Bandwidth’s unique voice data assets for AI training, ensuring compliance, ethical standards, and high commercial value.
• Strategic Relationship Management: Navigate complex organizational structures to build "at-level" partnerships with C-suite executives, Product Leads, and Head of Research counterparts.
• Product-Market Feedback Loop: Act as the "voice of the AI customer" internally. Gather technical requirements and friction points to collaborate with Product and Engineering teams on rapid iterations of our AI feature set.
• Ecosystem Mapping: Stay at the bleeding edge of AI trends (Text-to-Speech, Speech-to-Text, and Real-time Voice) to identify new areas where Bandwidth can create "moats."
• Market Making: Define the "Voice for AI" category for Bandwidth. This includes creating partnership structures that prioritize technical integration and long-term ecosystem alignment over short-term transaction volume.

KPIs in this role include:

• Primary: Number of formalized partnerships and technical integrations secured with Tier-1 and Tier-2 AI players.
• Secondary: Revenue generated through data licensing and platform usage.
• Strategic: Quality of product feedback loops and successful internal iteration on AI-specific features.

Working Conditions:

• Works in a normal office environment with occasional travel required.
• Location Agnostic: Open to remote candidates, however relatively frequent travel to Bandwidth HQ in Raleigh will be required as well as the ability to work effectively in a distributed environment, maintaining high visibility with the CSO and internal product teams regardless of time zone.

What You Need:

• Education:
  • Bachelor degree
• Experience: 
  • 10+ years in Business Development, Strategic Partnerships, or Product Management within the SaaS, Cloud Infrastructure, or AI sectors.
  • Experience at a "frontier" tech company or within a high-growth AI/SaaS environment is critical.
• Knowledge: 
  • A deep, intuitive understanding of the AI stack, including how LLMs use data and the requirements for real-time voice synthesis/recognition.
• Skills: 
  • The "Founding" Mindset: Proven track record of taking a "zero-to-one" product or vertical to market. You must be comfortable with ambiguity and building your own playbook.
  • Relationship Excellence: Demonstrated ability to open doors at Tier-1 tech companies and negotiate complex, multi-million dollar contracts that involve both technical and legal stakeholders.
  • AI Technical Fluency: A deep understanding of how AI engines are built, how they consume data, and the specific infrastructure requirements (latency, throughput, reliability) for voice-driven AI.
  • Partnership Savvy: A track record of closing complex, multi-faceted partnerships where "success" was defined by strategic alignment and technical integration rather than just raw revenue.
  • Communication: Exceptional ability to translate between deeply technical engineering requirements and high-level business strategy.
• Autonomy: As a remote-capable role reporting to the CSO, you must be a self-starter who can maintain high visibility and drive results without a local team.

Bonus Points:

• Education: 
  • MBA, technical degree or both (Computer Science, Data Science, or Electrical Engineering) is highly preferred.

• Knowledge: 

  • Data Privacy Expertise: Familiarity with the legalities of data scraping, consent, and licensing (GDPR, CCPA) specifically regarding audio/voice data.
  • An existing network of contacts within the Silicon Valley AI ecosystem or the hyperscaler (AWS/Azure/GCP) AI divisions.

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Who We Are:

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

The VP of Revenue Operations is responsible for architecting and optimizing the unified revenue infrastructure that powers the entire customer lifecycle—from first touch to renewal and expansion. They will lead our Revenue Strategy & Planning and Revenue Enablement teams and be responsible for overseeing revenue systems, forecasting, quota and commission planning, process design, enablement alignment, AI‑driven insights, and cross‑functional execution. Their work ensures all go‑to‑market teams operate from a single source of truth, follow consistent, scalable workflows, and have the intelligence needed to make fast, confident decisions.

The VP of Revenue Operations sits within the Strategy team at Bandwidth and serves as a key strategic advisor to the Chief Strategy Officer, the Chief Revenue Officer, and the Revenue Executive Leadership Team. The role’s primary mandate is to align people, processes, data, and technology across all GTM teams to drive predictable, efficient, and scalable revenue growth.

We are seeking a VP of Revenue Operations who will lead an AI‑first transformation of the revenue engine, using advanced automation, predictive modeling, and intelligent workflows to elevate performance across the organization.

What You'll Do:

• Develop and own the company’s end‑to‑end Revenue Operations strategy, ensuring all GTM teams operate in alignment toward shared growth objectives.
• Build, develop, and inspire a high‑performing Revenue Operations organization, cultivating deep expertise across AI, systems architecture, analytics, process optimization, revenue compensation, and enablement strategy. Establish a culture of accountability, innovation, and continuous improvement that elevates the performance of every customer‑facing team.
• Planning and forecasting:
• Lead forecasting, pipeline health analysis, revenue modeling, quarterly business reviews, and executive reporting, leveraging AI and machine learning to improve accuracy and insight.
• Jointly with the Analytics team, inform and ensure the creation of a unified, AI‑ready revenue data model that fuels clean, trusted analytics.

• Process design and Enablement
• Build and execute an AI‑first roadmap that introduces automation, predictive analytics, and intelligent decision support across the entire revenue lifecycle.
• Oversee the full revenue technology ecosystem—including CRM, marketing automation, sales engagement, support platforms, analytics tools, and AI technologies—ensuring seamless integration and maximum usability.
• Embed AI‑powered workflows into onboarding, training, content delivery, and performance coaching.
• Design, document, and refine standardized GTM processes that drive efficiency, consistency, and an excellent rep and customer experience.

• Quota and compensation: 
• Partner with Sales leadership on territory design, capacity modeling, headcount planning, quota methodology, and compensation structure.
• Develop, document and administer global compensation plans and models that facilitate the scaling of the business

• Lead cross‑functional strategic initiatives—including systems migrations and operational transformation efforts.

What You Need:

• Education:   Bachelor or Equivalent University qualification, MBA preferred but not essential
• Experience:
  • 15+ years’ experience in global sales/revenue operations in a software company, with 10+ years in a senior leading capacity
  • Direct experience leading sales teams with individual and/or group quota preferred but not essential
  • Demonstrated experience implementing AI‑driven solutions or leading digital transformation within GTM or operations organizations preferred

• Skills and expertise:
  • Deep expertise in CRM systems, revenue analytics, GTM process design, and modern tech stack architecture.
  • Strong understanding of AI‑powered tools and their application across forecasting, lead scoring, customer health modeling, automation, and productivity enhancement.
  • Ability to translate AI capabilities into scalable, practical workflows that enhance performance and efficiency.
  • Proven ability to partner cross‑functionally and influence executive stakeholders.
  • Deep understanding of marketing, sales, and customer success motions in SaaS, recurring‑revenue models and usage models.
  • Experience leading strategic planning, forecasting, data governance, and operational excellence at scale.
  • Exceptional analytical, operational, and communication skills.
  • Track record of building and developing high‑performing operations teams.

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Who We Are:

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

We are seeking a Senior Software Engineer to take an AI voice agent platform from working concept to shipping, revenue-generating product.

This isn't an R&D role. The research phase proved the concept works. The engine runs — now we need to build the car around it. We're looking for someone who builds products — someone who ships code to real customers, watches how they use it, and ships again next week. You'll be joining a small, high-caliber team with deep voice and telephony expertise, and your job is to help us turn that foundation into a SaaS platform that resellers can white-label and deploy for thousands of SMBs.

The Innovation Studio operates like a startup — backed by the infrastructure of a public company. We optimize for learning speed, not perfection. If you've spent your career inside enterprise release processes and that's where you're comfortable, this isn't the right fit. If you've been waiting for a team that ships at the pace of a startup but sits on top of a global communications network — keep reading.

How You Work Matters As Much As What You Know:

This is a senior IC role. You lead by example, not management authority.

• Engineering Fundamentals Are Non-Negotiable: You understand software design, system architecture, and why things break at scale — not because you read about it, but because you've built through it.
• Product Shipping Experience: You've built and launched products that real customers use — ideally in a startup or high-growth environment. Prototypes and POCs don't count.
• AI as a Force Multiplier, Not a Crutch: You've embraced AI development tools as a core part of how you work. You use AI to move faster while your experience and judgment ensure the output is sound.
• Deep Instincts Over Blind Trust: When AI generates code, you know whether it's good — and more importantly, you know when it's subtly wrong.
• Full-Stack Fearlessness: When you hit an unfamiliar domain, your instinct is to pick it up and move fast — using AI to operate across the full stack without sacrificing quality.

This combination — strong fundamentals amplified by AI fluency — is a first-class requirement, not a nice-to-have.

What You'll Do:

• Ship the Product: Build the SaaS platform layer that turns our AI voice agent into a multi-tenant, revenue-generating product — tenant management, partner APIs, configuration workflows, onboarding UX, operational dashboards, and the glue that holds it all together.
• Work Everywhere in the Stack: Backend services, frontend, infrastructure, AI pipeline — you go where the highest-priority work is. Role boundaries slow teams down; you ignore them.
• Close the Loop: Get features in front of real partners and real SMBs fast. You measure your work by what users do with it, not by what got merged.
• Lead Through Craft: You earn influence through code quality, smart trade-offs, and velocity — not title or tenure. You raise the bar through code review, design discussions, and pairing.
• Automate the Bottlenecks: When something in the dev cycle is slow or repetitive, your instinct is to script it, agent it, or eliminate it. You don't just build the product — you accelerate the system that builds it.

The Mindset:

Comfortable in Ambiguity: Requirements are evolving, priorities shift weekly, and the roadmap is measured in weeks, not quarters. That energizes you.Entrepreneurial Instinct: You think about the product, not just the code. You care whether what you built actually moves the business forward.Pragmatic over Clever: You prefer boring technology that scales over shiny technology that breaks. You build guardrails and observability — then move fast inside them.Low Ego, High Ownership: You're here to ship a product, not to be the smartest person in the room. You'll pick up whatever task moves the team forward, whether it's glamorous or not.

Nice-to-Haves:

• Experience with real-time systems, voice/telephony, or conversational AI
• Hands-on experience with LLMs, agentic AI, prompt engineering, or model fine-tuning
• Experience building multi-tenant SaaS platforms or B2B2B products

What Success Looks Like:

• A real product, not a demo: A deployable, sellable platform with paying customers.
• Weekly improvement loops: Shipping and learning from real partner and customer feedback every week.
• Operational confidence: Clear dashboards, measurable quality, fast incident response, and releases you can trust.
• Scale trajectory: A system designed to grow into tens of thousands of agents without collapsing under its own complexity.

Why This Role:

Startup pace and ownership — without building distribution from scratch.A serious communications backbone (global network + deep telephony expertise) already underneath you.A team that's ready to shift from "the concept works" to "customers pay."

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Who We Are:

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

The Bandwidth Technical Support Analyst will provide technical support to customers who are experiencing software, hardware, or networking issues. Your main goal will be to ensure customer satisfaction by resolving technical issues or escalating them to appropriate teams when needed. This position requires technical expertise in Local and Wide Area Networks, Router Configurations, VOIP, and SMS/MMS Messaging.

What You'll Do:

• Identify and troubleshoot technical issues related to networking, VoIP, HTTP messaging, 911 or Toll-Free.
• Address customer inquiries through our ticketing system, phone, or email in a timely and professional manner.
• Analyze call flows, packet captures, and system logs for faults.  
• Collaborate with customers, vendors, carriers, or internal teams to obtain information and resolve issues.
• Test and duplicate customer issues to validate the issue and resolution. 
• Escalate issues to the relevant teams when required. 
• Satisfy or exceed all Service Level Agreements, Customer Satisfaction, and related business metrics. 
• Interact with various teams to provide feedback and recommend improvements to current products or procedures. 
• Keep up-to-date with technical knowledge and learn new technologies and products.
• Provide guidance, technical knowledge, and best practices to customers.
• Use data analytics techniques and methods to gain accurate and actionable insights into customer traffic patterns.

What You Need:

• Education:  
  • Bachelor's degree in Computer Science, Information Technology, or related technical field
• Experience: 
  • 1-2 years of experience in technical support or related field
• Skills:  
  • Basic proficient in Networking, VoIP/SIP, and SMS/MMS applications.
  • Excellent communication and interpersonal skills.
  • Capable of multitasking in a fast-paced environment.
  • Strong problem-solving skills.
  • Able to work individually and in teams with a focus on detail.

Bonus Points:

• Education: 
  • Certifications  - Network+, CCNA or similar
• Experience:
  • PSTN, PBX, HTTP Messaging, or Enterprise Telephony experience.

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Who We Are:

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

The Message Registration Support Analyst supports the Message Registration Support team in registering customer A2P campaigns across messaging channels (Short Code, Toll-free, 10DLC). This entry-level role involves basic data collection, campaign analysis, and report generation to ensure campaigns align with current Bandwidth and industry policies. Analysts engage in a consultative and educational manner, helping customers achieve compliance and successful campaign execution.

This position is 2nd shift and hours will be from 11am - 8pm EST (Monday- Friday).

What You'll Do:

• Assist with oversight, direction, and support to ensure timely processing of customer A2P text messaging campaign registrations.
• Serve as initial contact for customer questions and basic compliance inquiries.
• Support internal stakeholders and team members in resolving routine problems and escalations.
• Represent team interests in internal meetings, providing foundational input.
• Contribute to maintaining internal processes and documentation.
• Assist in partnerships with messaging vendors for process improvements.
•  Stay informed about messaging industry standards and trends.
•  Prepare basic reports on team activities and campaign compliance.

What You Need:

• Education:  
  • Bachelor's degree in Marketing, Business, Analytics, or related field.
• Experience: 
  • 0-2 years of experience in compliance, analytics, customer service, or related fields.
• Knowledge: 
  • Basic understanding of compliance standards in messaging.
• Skills:
  • Familiarity with standard analytical tools (Excel, Tableau)

Bonus Points:

• Education:
  • Additional training or coursework in compliance or analytics.
• Experience:
  • Previous internship or entry-level role related to messaging or compliance.
• Knowledge:
  • Familiarity with messaging industry platforms.

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Who We Are:

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

Bandwidth is seeking a Business Development Representative to join our team.  This BANDmate will be the first point of contact with potential customers. We are looking for an enthusiastic ambassador of our complex product who is ready to grab the mic, find their own voice, and cold call prospects. This position is on the front lines, helping to identify, and build relationships with the next exciting company we’ll target as customers.

This role works 100% in office out of our Raleigh, NC HQ.

What You'll Do:

• Generate new, high-quality sales leads to set up demos for our Account Executives to close. 
• Meet all key performance metrics (daily, weekly, monthly)
• 100 touches a day (50-60 phone calls)
• 6 qualified demos per month
• Understand Bandwidth’s products and how other companies can benefit from them.
• Launch a successful career in software sales through world class training from sales leaders who deeply care about your success. 
• Advance a sales career through SDR Leveling program & beyond.
• Be a part of an inclusive, and collaborative work environment that focuses on leveraging your unique skills and personality.

What You Need:

• Bachelor's degree 
• Demonstrated success in a sales or business development environment, including prospecting, relationship building, and achieving measurable performance targets.
• Proven ability to communicate value, build relationships, and achieve performance goals
• You show aptitude and drive to learn complex technologies (SaaS product , APIs, telecom) and apply them to business situations.
• Awesome interpersonal skills: written and verbal
• Self motivation with a constant sense of urgency
• Attention to details; organized and focused.

Bonus Points:

• Proficiency with SalesForce or other CRM software
• Prior experience as a sales development rep with a track record of achieving sales quotas

The Whole Person Promise: 

Who We Are:

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

We are seeking a Senior VoIP Engineer with a modern engineering mindset to join Bandwidth's Network Operations team. While you possess deep expertise in SIP and carrier-grade environments, you view infrastructure through the lens of Software Reliability Engineering (SRE). This role is critical for ensuring reliable, secure, and automated SIP connectivity across multiple carrier platforms and enterprise environments.

What You'll Do:

• Platform Automation: Design and implement automation to reduce operational burden, replacing manual workflows with scripting and Infrastructure as Code (IaC).
• Voice Orchestration: Use tools like Ansible/AWX and Terraform to automate the provisioning and scaling of voice services and carrier interconnects.
• Open Source & Interoperability: Conduct detailed interoperability testing between carrier platforms and open-source SIP implementations (e.g., Kamailio, OpenSIPS), resolving signaling mismatches and codec issues.
• Carrier Interconnect Strategy: Design and maintain SIP trunking solutions with multiple carriers to ensure reliability, compliance, and optimal routing.
• Advanced Observability: Act as the highest-level escalation point for complex SIP/RTP problems. Use advanced tools like Wireshark, SIPp, and HEPIC/Homer to analyze call flows and media streams.
• System Integration: Collaborate with network and security teams to integrate SIP services through proxy servers and modern routing policies.
• Documentation & Mentorship: Maintain "Documentation as Code," including SIP call flow diagrams and interconnect standards, while providing guidance to junior staff on modern troubleshooting methodologies.

What You Need:

• Experience: 5+ years of hands-on VoIP engineering experience, with a heavy emphasis on carrier-grade SIP environments.
• SIP Mastery: Expert-level knowledge of SIP signaling (INVITE, BYE, etc.), SDP negotiation, and RTP/RTCP.
• Automation Toolkit: 3+ years of proficiency in Python, Bash, or Ansible for automating provisioning and troubleshooting workflows.
• Infrastructure as Code: Experience using IaC tools to manage infrastructure at scale.
• SIP Proxies: Hands-on experience with open-source SIP proxies (e.g., Kamailio, OpenSIPS) alongside traditional SBCs (e.g., Ribbon, Oracle/Acme Packet).
• Linux/OS: Strong Linux administration skills for VoIP application performance and system troubleshooting.
• Diagnostics: Proficiency with diagnostic tools such as Wireshark, sngrep, and Homer/HEP.

Bonus Points:

• Carrier Expertise: Direct experience with carrier-to-carrier SIP interconnects and SS7-to-SIP interworking.
• Routing & Databases: Experience with ENUM, LNP, and complex routing logic.
• Voice Security: Familiarity with TLS, SRTP, and regulatory compliance including STIR/SHAKEN and E911.
• Cloud Infrastructure: Experience deploying voice services in containerized or cloud-native environments.
• Networking: Solid knowledge of IP, DNS, and routing protocols.

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Who We Are:

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

This individual will align with a designated Sales team and will serve as their dedicated marketer, creating and implementing account-based marketing strategies and comprehensive campaigns designed to build pipeline and engage top targets throughout the buying journey. Their goals will be tied directly to optimizing top target engagement, building pipeline, and meeting revenue growth goals.

What You'll Do:

• Ownership and responsibility for keeping pulse on sales pipeline needs, delivering and defining top targets and ABM-ready leads as part of comprehensive campaigns designed to  build and advance pipeline.
• Create and execute a strategic marketing plan that ensures messaging and campaign consistency designed to drive engagement with new prospects and achieve overall revenue and pipeline growth targets
• Work hand in hand with integrated marketing manager to employ a mix of creative tactics, including multi-touch, multi-channel nurture programs,  content marketing; events; direct mail, social media
• Partner with sales leadership to monitor lead follow-up in the critical stages of buying journey and understand overall goals for the team and create custom plans designed to achieve those objectives; adjusting course as needed in response to changing conditions
• Partner with sales reps to understand ideal customer profiles, top target target accounts, and implement ABM strategy to engage and advance those target opportunities, holding sales partners accountable as it pertains to campaigns and pipeline build success
• Help measure ongoing sequences to ensure optimization of outreach efforts and at the appropriate stage of the buying cycle
• Closely monitors the ABM dashboard for any new insights/trends to help improve our overall ABM approach
• Work closely with members of the marketing team (product marketing, creative services, digital marketing) as well as others in sales, product, operations and technology teams.
• Keep the marketing team updated on progress with sales reps to ensure the team is adjusting approach based on feedback from sales
• Attend customer and prospect meetings to stay informed on market conditions and buyer personas

What You Need:

• Education:
  • Bachelor's degree
• Experience: 
  • At least four years experience in a similar marketing role for a fast-growing B2B technology company (ideally software).
• Knowledge:
  • Deep knowledge of the marketing funnel; experience running multi-channel marketing programs (advertising, email, events, direct mail); content marketing and social media experience. 
  • Comfortable working with a lot of different marketing tools/software; Marketing automation experience preferred 
• Skills:
  • Microsoft Powerpoint, Word, Excel
  • Marketo and Salesforce experience preferred

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Who We Are:

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

As a Number Porting Specialist, you will play a key role in managing carrier relationships and ensuring efficient Local Number Portability (LNP) for our customers. This position involves overseeing the end-to-end porting process, including order management, real-time coordination with field technicians, and collaboration with providers to secure timely Firm Order Confirmations (FOC). You’ll serve as the primary contact for porting escalations, internal inquiries, and customer requests, providing expert support and fostering a collaborative, customer-focused team environment.

The ideal candidate will bring exceptional customer service skills, thrive in a dynamic, fast-paced setting, and excel at building productive relationships with vendors to resolve issues swiftly and effectively.

What You'll Do:

• Customer Assistance: Guide customers through the number porting process, ensuring a seamless transition by proactively resolving issues and removing roadblocks.
• Order Management and Monitoring: Accurately process and oversee orders for local, off-net, and toll-free numbers across platforms like Iris, ZenDesk, and other third-party systems, ensuring timely completion and quality control throughout all stages.
• Team Collaboration: Work collaboratively with team members to enhance the overall porting experience for both customers and colleagues.
• Escalation Management: Serve as the primary escalation contact, coordinating with carriers, provisioning teams, and leadership to ensure timely communication and resolution.
• Vendor Relations: Cultivate strong relationships with external carriers to facilitate quicker problem resolution.
• CSR and Number Activation: Obtain and validate Customer Service Records (CSRs) and Letters of Agency (LOAs) from carriers, and activate numbers in SOA/NPAC with accuracy and compliance

What You Need:

• Education:
  • Bachelor’s degree in Telecommunications, Communications, Business, or a related field is preferred.
• Experience: 
  • Proven ability to lead and motivate a team, demonstrating strong leadership and team-building skills.
  • A natural leader who drives change and fosters a culture of excellence.
• Knowledge: 
  • Minimum of 2 years of experience in the VoIP industry, with a solid understanding of LNP processes and a strong customer service background to enhance client support and satisfaction.
• Skills:
  • Exceptional communication skills, advanced proficiency in Microsoft Office Suite and Google Workspace, and a strong aptitude for problem-solving in fast-paced environments.
  • They demonstrate flexibility and adaptability, with a passion for delivering excellent customer experiences and achieving high satisfaction.
  • Highly organized and self-motivated, they thrive in independent work while fostering a collaborative and supportive team dynamic

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Who We Are:

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

Bandwidth’s Billing Operations Team is responsible for ensuring Bandwidth customers receive accurate and timely invoices and provide timely payment. The Global Billing Analyst I would be responsible for performing overall customer billing support while building account knowledge and relationships with our customers. The successful candidate inspires other team members, provides excellent global customer service, manages complex functions, thinks creatively, and solves problems in a fast-paced environment.

What You'll Do:

• Works independently to solve common unambiguous global billing inquiries via telephone and ticketing system within established SLAs resolving issues utilizing multiple billing platforms, collaboration and resources.
• Develops proficiency with tools, reports and portals used by the billing operations team to handle a variety of customer billing inquiries.
• Learns how to analyze global contracts, invoices, and billing detail records to assist with internal and external customer inquiries confirming validity and accuracy of associated billing. Utilizes training material, documentation, and collaboration.
• Processes invoice disputes in accordance with documented processes and procedures while working directly with customers to correct issues, building and maintaining client relationships. Collaborates with team and/or manger when necessary. Escalates when appropriate.
• Able to generate solutions using critical thinking; however, solutions are limited in scope.
• Creates relationships with key billing partners such as Customer Success, Sales, Finance, and other internal stakeholders to obtain desired results.
• Regularly attending product meetings to obtain knowledge on new products and existing products. Learning product features and how they flow through the billing system at a high level.
• Supports monthly revenue close cycle within established deadlines.
• Demonstrates accountability and ownership for the quality and timeliness of work.
• Manages own time and follows instruction well. Utilizes available documentation to resolve issues, using help from leadership as a final tool.
• Serves our customers by communicating timely, accurately, empathetically and respectfully, always displaying the Bandwidth brand. Builds credibility by making commitments and following through while building rapport. Communicates with other team members when solving issues while updating leaders/asking for help from more senior team members when needed.
• Interfaces with Bandwidth leadership effectively communicating status, defining critical issues & impacts, designing mitigation plans, and articulating/driving required decisions. Understands when and how to escalate to management to identify optimal solution for customers; may collaborate with team or manager for guidance.
• Complete special projects that require collecting, analyzing, and processing global telecommunications and network service data.

What You Need:

• Education:
  • Bachelor’s Degree
• Experience:
  • 1 to 2 year experience in customer service.
  • 1 year of billing experience a plus!
• Skills:
  • Strong verbal and written communication skills.
  • Ability to work within parameters of the outlined working conditions listed above.
  • Ability to communicate complex and/or technical information clearly and concisely to all levels within the organization using tact, common courtesy, persuasion and discretion.
  • Intermediate - Advanced Excel skills.
  • Critical thinking, analytical, problem solving, and organizational skills.
  • Ability to focus, complete tasks accurately and thrive in a fast-paced environment.
  • Ability to think creatively, improve processes, evaluate and resolve problems effectively.
  • Positive attitude is necessary!

Bonus Points:

• Experience:
  • 1-2 years analytical experience. Salesforce, Netsuite or Zendesk experience.
  • Experience in billing a plus.
• Knowledge:
  • Microsoft Office, SQL/Snowflake database

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Who We Are:

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

As a NOC Manager, you will be an instrumental part of Bandwidth.com’s Network Operations Center (NOC). The ideal candidate will ensure that the NOC drives issues to resolution, and the team meets all of it’s KPI’s. This is a role that requires individuals to lead a team to successfully meets its objectives, all while working in a complex troubleshooting environment.

What You'll Do:

• Supervise a 24x7x365 NOC shift and personnel that monitors, troubleshoots and repairs service-impacting network issues
• Manage a team of technicians, providing guidance and mentorship, while ensuring that team obligations are met
• Oversee day-to-day NOC operations, escalations, ticketing and communications
• Ensure that issues impacting company production infrastructure, systems, and applications are being driven to resolution
• Identify areas for process and efficiency improvement within the team
• Create documentation around new workflows, and ensure that training is provided for internal team members
• Serve as part of the escalation path for internal and external network issues
• Gather reporting on network Service Level Agreements (SLA’s) and team Key Performance Indicators (KPI’s), and ensure that these metrics are being met
• Review team member tickets for quality, ensuring that due diligence is being performed, and that standard operating procedures are being followed
• Oversee network repair and after-hours maintenance activity (switch, transport and trunks)
• Will be part of a rotating management on-call schedule
• While on-call, subject to receiving call outs 24 hours, 7 days a week
• Participate in strategic planning sessions related to infrastructure, product launches, and network readiness.
• Represent the NOC in executive updates, audits, or customer reviews.
• Support special projects, organizational change initiatives, or process redesigns as needed.

What You Need:

• Education: Bachelor’s degree in Information Technology, Computer Science, Engineering, or equivalent experience.
• Experience:  6+ years of experience in network or service operations, with at least 3 years in a leadership or management role. Demonstrated success managing multi-shift or multi-site operational teams in a 24x7 environment.
• Knowledge: Strong understanding of ITIL or equivalent service management frameworks. Deep familiarity with incident, change, and problem management processes. Working knowledge of network monitoring, infrastructure operations, and service delivery models.
• Skills: Proven ability to lead and develop high-performing teams and managers. Excellent analytical, communication, and decision-making skills. Strong organizational and planning abilities, with a focus on metrics and performance outcomes. Capable of managing complex, cross-functional initiatives with minimal oversight.

Bonus Points:

• Education: Bachelor’s degree in Business Administration, Information Systems, or related field.
• Experience: Experience leading NOC modernization or automation initiatives.Background in telecommunications, SaaS, or large-scale network service environments.
• Knowledge: Familiarity with observability platforms, cloud networking, and DevOps practices. Advanced understanding of workforce optimization and capacity planning methodologies.
• Skills: Strategic thinking and change management. Skilled in influencing without authority across diverse technical and business teams. Competence in data storytelling and executive-level reporting.

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Who We Are:

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

We are seeking a versatile Content Strategist to drive our full-funnel storytelling efforts.  The ideal candidate is a mid-career writer who is comfortable producing a high volume of short- and medium-form copy across demand generation, social channels, and the web. This is an individual contributor execution role responsible for full-funnel content production, with a primary focus on virtual events and webinars, account-based-marketing (ABM) supporting content, and sales enablement materials. This candidate has demonstrated experience upholding brand tone, voice, and style, while always identifying and adopting new best practices in the world of content marketing. This person is proficient across written and spoken content, thinking strategically, and operating from ideation to execution.

What You'll Do:

• Plan and produce a broad range of written content for product launches, promotions, email drip programs, events, and other marketing initiatives — including blog articles, digital ads, landing pages, fact sheets, sales enablement materials, and vertical-specific ABM-supporting content.
• Own the creation and ongoing maintenance of content in Highspot, ensuring all materials are current, organized, and aligned to sales enablement needs.
• Serve as the content driver and project manager for webinars and virtual events, including topic identification, content creation, speaker recruitment, and cross-functional campaign coordination.
• Develop and maintain a content plan informed by customer journey insights and strategy, ensuring content is aligned to customer needs at each stage of the funnel.
• Measure content effectiveness against defined goals; leverage data and market insights to inform optimization and new concept development.
• Uphold Bandwidth's voice, tone, and style across all written materials — including copy-editing and proofreading for cross-functional teams on an ad hoc basis.
• Champion the customer and build internal relationships — advocate for how customers find and act on content, and connect with contributors across the organization (product leaders, executives, people services) to generate new ideas.
• Manage project timelines from request through delivery, ensuring on-time execution.
• Support social media content needs for LinkedIn and other B2B channels as capacity allows.
• Contribute to broader brand and content initiatives as assigned.

What You Need:

• Education:
  • Four-year degree in English, journalism, marketing, communications or related field
• Experience:
  • 3–5 years in a fast-paced B2B copywriting, communications, or marketing role, with demonstrated experience writing for demand generation, digital channels, and/or events. 
• Knowledge:  
  • Experience writing for LinkedIn or other B2B social media is a plus.
  • Familiarity with Highspot or similar sales enablement platforms is a plus.
  • Experience with WordPress, Google Analytics, Marketo, or similar systems is a plus.
  • Experience with Monday, Asana, Trello, or a similar project management system is a plus.
  • Agency background and experience working in software, tech, or telecom is a plus.

• Skills:
  • Command of the English language, including grammar, syntax, diction, and the ability to write to a brand voice.
  • Excellent communication skills, including the ability to give rationale for creative choices and strategy and communicate project statuses, challenges, and solutions.
  • Highly organized self-starter with a bias for action and the ability to independently manage a webinar/virtual event content calendar and project timelines.
  • Experience with content performance tracking and using data to optimize content programs.
  • A demonstrated track record of business impact through content.
  • Understanding of content disciplines including SEO, content strategy, and full-funnel execution.
  • Strong interpersonal and collaborative skills with the ability to work across many internal partners.
  • Comfort using generative AI tools as part of a content workflow.

Bonus Points:

• Experience: 
  • 3+ years writing for B2B tech or software.
  • Experience owning or managing a webinar or virtual events program.
  • Experience with ABM content strategy and execution.
• Knowledge:
  • Familiar with Chicago style guide
  • Experience with Hubspot or similar sales enablement platforms.

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Who We Are:

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

Bandwidth's Research & Development (R&D) team is at the forefront of exploring and harnessing transformative technologies to define the next generation of communication experiences. We operate as a small, agile, and T-shaped group, diving deep into emerging areas like Artificial Intelligence and Machine Learning. We're seeking a highly motivated AI/ML Engineer to join this dynamic team in our Raleigh, NC headquarters.

You thrive in a collaborative, fast-paced environment where you can rapidly iterate on ideas and prototypes. You have a startup mentality, comfortable with ambiguity and driven by a relentless curiosity to explore, build, and learn. If you're passionate about applying cutting-edge AI/ML, especially Large Language Models (LLMs), to solve real-world problems and shape future products, this is the role for you. This position requires working full-time from our Raleigh office.

What You'll Do:

• Dive deep into the latest AI/ML research, particularly in the LLM space, identifying opportunities relevant to Bandwidth's domain.
• Design, build, and test proof-of-concepts and prototypes for novel AI-powered features and services.
• Implement and integrate AI/ML models, including those based on LLMs, into potential future Bandwidth offerings.
• Collaborate intensely within a small, cross-functional R&D team, sharing knowledge and contributing to a T-shaped skill set.
• Experiment with various AI techniques, including advanced prompting strategies, Retrieval-Augmented Generation (RAG), and potentially agentic systems.
• Stay constantly updated on the rapidly evolving AI landscape, evaluating new tools, models, and methodologies.
• Leverage LLM-powered IDEs and development tools (like GitHub Copilot, Cursor, etc.) to accelerate the innovation cycle.
• Clearly articulate and present research findings, experiment results, and prototype demonstrations to technical and non-technical stakeholders.

What You Need:

• Bachelor’s degree in Computer Science, AI, ML, or a related technical field, or equivalent practical experience.
• Demonstrable expertise and hands-on experience in Artificial Intelligence and Machine Learning, with deep knowledge in at least one specific AI domain (e.g., NLP, LLMs, Speech Recognition).
• Proven experience (typically 3+ years) designing, building, and evaluating AI/ML models and systems.
• Strong programming skills, particularly in Python and familiarity with common ML libraries/frameworks (e.g., PyTorch, TensorFlow, scikit-learn, Hugging Face).
• Solid understanding and practical experience with Large Language Models (LLMs) and associated concepts, including Retrieval-Augmented Generation (RAG) and various prompting techniques (e.g., Zero-shot, Few-shot, Chain of Thought).
• Experience implementing services or applications built on top of foundational LLMs (via APIs or open-source models).
• Proven ability to thrive in a small, highly collaborative team environment with an urgent, results-oriented culture. Significant experience in startups or similar fast-moving, resource-constrained organizations is highly desirable.
• A relentless curiosity and passion for exploring new technologies and techniques in the AI/ML space.
• Experience using LLM-powered IDEs or coding assistants.
• Excellent problem-solving skills and the ability to navigate ambiguity.
• Must be able to work full-time from the Bandwidth headquarters in Raleigh, NC.

Bonus Points:

• Master’s degree or PhD in Computer Science, AI, ML, or a related field.
• Experience with LLM training, fine-tuning (e.g., LoRa), and/or developing custom evaluation benchmarks.
• Familiarity with advanced AI architectures and concepts such as agentic systems (e.g., ReAct), multi-modal models, Mixture of Experts (MoE), or LLM tooling/external capabilities.
• Experience with MLOps practices and cloud-based ML platforms (e.g., AWS SageMaker, Azure ML, Google AI Platform).
• Familiarity with AI Developer and Agentic Frameworks (e.g., OpenAI, LangChain, CrewAI, Autogen)
• Experience contributing to AI/ML research, publications, or open-source projects.

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Who We Are:

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

A Sr. Data Scientist serves as a technical authority and strategic leader within the Data Science team, driving the highest-impact data science initiatives across Bandwidth. They own and lead complex, ambiguous end-to-end data science projects, from opportunity identification and problem framing through model deployment and business adoption, ensuring measurable impact on revenue, efficiency, and competitive differentiation. They act as a force multiplier by setting technical standards, shaping data science strategy, and elevating the capabilities of the broader team through mentorship, code review, and thought leadership. They also partner with senior executives, product leadership, and cross-functional teams to embed data-driven decision-making into Bandwidth's core business processes and long-term strategy.

What You'll Do:

• Drive end-to-end ownership of high-complexity, high-visibility data science projects, independently navigating ambiguity from problem definition through production deployment and business impact measurement.
• Architect and implement advanced machine learning systems, including supervised and unsupervised learning, deep learning, ensemble methods, and large-scale optimization, applying rigorous evaluation to ensure production-grade reliability and performance.
• Define and champion best practices for model development, validation, deployment, and monitoring; establish technical standards that elevate quality and consistency across the team.
• Translate ambiguous, strategic business challenges into well-scoped data science problems; lead discovery processes with senior stakeholders to align on objectives, constraints, and success criteria.
• Deliver executive-level data-driven narratives that communicate the strategic value of data science, influencing senior leadership and cross-functional decision-makers to drive resource allocation and organizational alignment.
• Serve as a technical lead and primary mentor for intermediate and junior data scientists, conducting code reviews, establishing growth plans, and fostering a high-performance team culture.
• Proactively identify emerging opportunities to apply new techniques, including cutting-edge research, novel architectures, and industry-leading tools to advance Bandwidth's competitive position.
• Partner with data engineering, software development, and platform teams to design scalable data and AI infrastructure that enables reliable, high-throughput machine learning workflows at enterprise scale.
• Oversee model performance, data quality, and system health in production environments; lead root-cause analysis and implement robust solutions for drift detection, retraining, and performance degradation.
• Lead the design and implementation of CI/CD pipelines for AI projects, enabling rapid iteration, reproducibility, and safe deployment practices.
• Represent the Data Science function in cross-departmental working groups, product planning sessions, and strategic initiatives requiring deep analytical expertise.

What You Need:

• Education:  
  • Bachelor's degree in Mathematics, Statistics, Computer Science; graduate degree in Data Science or other quantitative field is preferred.
• Experience: 
  • 7+ years of directly related data science experience, with a demonstrated record of independently delivering impactful, production-grade ML/AI solutions; or a graduate degree plus 5+ years of equivalent experience.
  • Prior experience in a technical lead or informal management capacity is strongly preferred.
• Skills:
  • Expert-level proficiency in Python, with deep knowledge of the data science and ML ecosystem including pandas, NumPy, scikit-learn, TensorFlow, PyTorch, and MLflow or equivalent MLOps tooling.
  • Advanced mastery of statistical inference, experimental design, and machine learning, including hypothesis testing, causal inference, regression, classification, clustering, deep learning architectures, and model evaluation at scale.
  • Expert knowledge of data structures, SQL, and distributed data processing frameworks (e.g., Spark, BigQuery, Snowflake); strong familiarity with REST APIs and cloud-based ML platforms (AWS, GCP, or Azure).
  • Demonstrated ability to independently define, scope, and deliver solutions to ambiguous, high-stakes business problems through data mining, analytics, statistical modeling, and predictive systems.
  • Exceptional communication and executive presence; proven ability to convey complex technical concepts and strategic insights to product leadership and non-technical audiences in a compelling, business-focused manner.
  • Strong leadership and organizational skills with a track record of mentoring teams, driving cross-functional alignment, and managing multiple high-priority initiatives in a fast-paced environment.
  • Proven ability to influence without formal authority, building consensus and driving adoption of ML/AI solutions across diverse stakeholders.

Bonus Points:

• Familiarity with big data technologies such as Kafka, Flink, Hadoop, Spark, or distributed computing frameworks for processing and analyzing large-scale datasets efficiently.
• Experience with MLOps tooling and production ML system design, including feature stores, model registries, and monitoring frameworks.
• Experience in telecommunications, SaaS, or communications technology industries.

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Who We Are:

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

The Traffic Performance Analyst works under the supervision of the Risk Manager, and serves as a subject matter expert on all things related to the existing customer traffic health. This role will require background in both telecom/CPaaS fields as well as the regulatory landscape of both global voice and messaging services. This role will include coordinating internal efforts to align the business on key health metrics for both voice and messaging, and manage communication related to the performance of a customer’s traffic on the Bandwidth network.

What You'll Do:

• Lead ongoing traffic management processes and work cross functionally with Product, Sales, Legal and Operations to coordinate consistent feedback loops for customers and internal team regarding traffic trends and coordinate remediation and optimization strategies.
• Provide confident explanations to Sales, Product and Legal with regard to traffic management efforts on a customer by customer basis.
• Serve as an expert and trusted resource to team members Risk Management and the Bandwidth Sales Team on industry and customer use case trends and patterns.
• Own the Customer Traffic Health weekly cadence, suggesting plans and actions based on traffic data and communicating said plans out to the business.
• Represent Bandwidth and the Risk Team in cross-functional meetings and external calls and documentation, and speak confidently on Bandwidth’s position in the industry as it relates to traffic integrity and industry standards.
• Join customer calls to present traffic health data and provide actionable guidance on industry best practices for messaging and voice delivery.
• Foster relationships with key cross-functional teams, and stay highly in touch with TCPA/CTIA guidelines and other industry or internal standards that are used to inform the Risk Assessment process.
• Advise the Risk Manager on emerging risks or data trends and suggest appropriate traffic health and sustainability strategies.
• Manage complex projects from start to finish that transform traffic performance processes, procedures, and reporting capabilities under the supervision of the Risk Manager.
• Support the needs and overall goals of the Business Operations team by rolling Risk Mitigation data into monthly key reports that illustrate the balance of network health and revenue growth to the executive team.
• Contribute to an effective team environment with a willingness to work with others to achieve a shared goal.
• Assist in other projects and day-to-day Business Operations tasks as needed.

What You Need:

• Education:
  • Bachelor’s degree preferred.
• Experience:
  • Minimum 2-4 years of business risk analysis and/or legal role preferred, specifically related to the CPaaS space.
  • Advanced proficiency in MS Excel and proficiency in other MS-Office applications (Word, Access, PowerPoint) required. 
• Knowledge:
  • Well versed in understanding risk analysis as it relates to the overall revenue and legal implications of a public company.
  • Knowledge of regulations and industry best practices within the telecommunications industry.
  • Proven record of making high-value decisions under pressure and working collaboratively with teams to achieve a common goal by navigating various internal organizations.
  • Ability to focus and complete tasks using strong verbal and written communications skills.
  • Working knowledge of data analysis and business reporting tools and practices.
  • Must be extremely comfortable conducting research online and learning new software.

Bonus Points:

• Knowledge:
  • Experience with Salesforce, data visualization tools (Domo, Tableau, etc.), or other cloud-based business management tools.
  • Advanced data analytics skills.

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.