Bandwidth
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Who We Are:
Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For:
We are seeking a Product Manager to lead the evolution of Bandwidth’s Programmable Voice APIs. This role sits at the intersection of developer experience, telecom infrastructure, and business strategy, and is responsible for defining and delivering capabilities that power next-generation voice applications.
You will drive product vision, roadmap, and execution for APIs that enable call control, conferencing, recordings, and real-time communications—while ensuring reliability, scalability, and ease of use for developers.
What You'll Do:
Product Strategy & Ownership
- Define and own the roadmap for Programmable Voice APIs, aligned with company strategy and market opportunities
- Build compelling business cases for new features and investments (ROI, cost modeling, pricing strategy)
- Identify opportunities in emerging areas such as AI-driven voice, automation, and real-time communications
Customer & Market Focus
- Develop deep empathy for developers, product teams, and enterprise customers
- Gather insights through customer interviews, usage data, and support trends
- Translate customer pain points into clear product requirements and improvements
Technical Product Leadership
- Work closely with engineering to design scalable, reliable API architectures
- Drive improvements in API usability, documentation, and developer onboarding
- Ensure high-quality integrations across webhooks, REST APIs, and event-driven systems
Execution & Delivery
- Partner with engineering, design, and operations teams to deliver features end-to-end
- Define success metrics (adoption, latency, reliability, revenue impact)
- Lead backlog prioritization, sprint planning, and release execution
Cross-Functional Collaboration
- Collaborate with Sales, Marketing, and Customer Success to position and launch features
- Enable internal teams with clear messaging, documentation, and training
- Support strategic customers and partners during integrations
Success in This Role Looks Like:
- Increased adoption and usage of Voice APIs
- Improved developer satisfaction and reduced time-to-first-call
- Delivery of scalable, reliable features that drive revenue growth
- Clear differentiation against competitors in developer experience and capabilities
What You Need:
Core Skills
- Strong business case development skills (financial modeling, pricing, ROI analysis)
- Deep customer empathy, especially for developers and technical users
- Ability to translate complex technical concepts into clear product direction
Technical Expertise
- Experience with web service APIs (REST, webhooks, event-driven architectures)
- Familiarity with real-time communications systems
- Working knowledge of telecom technologies such as:
- Session Initiation Protocol (SIP)
- VoIP networking concepts (latency, jitter, call flows)
- Session Border Controllers (SBCs) and call routing architectures (nice to have)
Experience
- 5+ years of product management experience (preferably in APIs, communications, or SaaS platforms)
- Experience working with engineering teams on highly technical products
- Background in telecom, CPaaS, or developer platforms is strongly preferred
Bonus Points:
- Experience with contact center platforms, AI voice agents, or conversational AI
- Familiarity with competitors such as Twilio or other CPaaS providers
- Experience with observability tools, logging, and debugging platforms
Why Bandwidth:
- Opportunity to shape the future of programmable voice and real-time communications
- Work on mission-critical infrastructure used by global enterprises
- Collaborative, developer-focused culture with strong technical depth
The Whole Person Promise:
At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
- 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
- All new hires receive four weeks of PTO.
- PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
- Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
- “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
- 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.
Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.
Ready to apply?
Apply to Bandwidth
Who We Are:
Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For:
Bandwidth is seeking a data-driven, collaborative, and detail-oriented individual to join the Messaging Product Operations team. The Product Analyst will focus heavily on recurring and ad hoc reporting, data analysis, and transforming data into insights that improve operational efficiency. This role blends technical skills with knowledge management, the ability to communicate findings clearly, and work effectively with teams across the organization. A successful Product Analyst involves a career path with promotional opportunities into Product Management, Business Operations, or further advancement within Product Operations.
As a Product Analyst at Bandwidth, your primary focus will be using data to support and optimize Messaging product performance and improving operational efficiency. You will build and maintain reporting, identify operational opportunities through analysis, and help create scalable internal processes and tools. While the role is technical, you will also collaborate with internal teams to share insights and support product readiness in a clear and approachable way. You may also be asked to contribute to Messaging’s knowledge management through documentation and collaborating on internal and external communications.
What You'll Do:
- Data Reporting and Analysis – Own recurring and ad hoc reporting related to product performance, operational metrics, and customer usage. Use Excel and SQL to extract, clean, and analyze data, and present findings to stakeholders in ways that inform product and operational decisions. Data will primarily be pulled from our data warehouse, Snowflake, and reported through spreadsheets, slide decks, or visuals in our BI tool (Sigma).
- Improve Operational Processes – Use data to identify inefficiencies or gaps in internal processes. Contribute to the development of workflows that support product launches, issue identification, ongoing product health and operational readiness. Support automation opportunities when identified.
- Build Operational Tools and Dashboards – Create spreadsheets, reporting templates, and dashboards that provide visibility into product and operational performance.
- Collaborative Insights Sharing – Communicate insights and patterns from data to internal teams in a way that is understandable to both technical and non‑technical audiences. Build relationships with partners in Product, Engineering, Operations, and Finance to ensure shared understanding and alignment around findings.
- Issue Investigation – Analyze product‑related data to understand trends, identify root causes, and highlight opportunities for improvement.
- Be a great communicator - work well with customers and internal teams. Have proven written, verbal and listening skills to help solve complex problems using tact, common courtesy, persuasion and discretion.
- Develop subject matter knowledge in Messaging products and the supporting ecosystem.
- Contribute to internal and external knowledge management with a focus on documentation for data workflows, reporting processes, and analysis methods.
- Be a great team member, partner with Bandmates to effectively communicate, ask insightful questions, align resources, prioritize work, and identify themes or patterns to persistently and proactively provide self-service solutions whenever and wherever possible.
What You Need:
- Education:
- Bachelor’s degree
- Experience:
- Entry level
- Knowledge:
- Proficiency in Excel, including pivot tables, lookup functions, formula building, and data manipulation
- Proficiency in SQL, including querying, filtering, joining, and aggregating data
- Ability to transform raw data into insights and presentations that support operational and product decisions
- Strong skills in spreadsheets, documentation, and presentation building
- Ability to work with high accuracy in a fast‑paced environment while managing multiple tasks
- Strong analytical, problem‑solving, and organizational skills with attention to detail
- Critical thinker with a solution‑oriented approach
- Strong written communication skills with the ability to clearly summarize data findings, including the ability to adapt based on audience
- Ability to build positive working relationships across teams
Bonus Points:
- Skills:
- Familiarity with Python
The Whole Person Promise:
At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
- 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
- All new hires receive four weeks of PTO.
- PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
- Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
- “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
- 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.
Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.
Ready to apply?
Apply to Bandwidth