About Us (Ensono)

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.

Job Description: Business Intelligence Manager

Position Summary

The Business Intelligence (BI) Manager is responsible for leading the strategy, development, and operational excellence of enterprise analytics, reporting, and AI-enabled insights. This role oversees BI platforms, data visualization, and analytical solutions—including the responsible application of AI and advanced analytics—to enable data-driven decision-making across the organization. The BI Manager partners with business leaders, data engineering, AI governance, and security teams to ensure insights are accurate, explainable, secure, and aligned with business priorities.

Key Responsibilities

Strategy & Leadership

• Define and execute the enterprise BI and analytics strategy, including AI-enabled insights, aligned to business objectives and data governance standards
• Lead, mentor, and develop a team of BI developers, analysts, and analytics engineers
• Establish prioritization frameworks for analytics and AI-driven use cases
• Serve as a trusted advisor to business and executive stakeholders on analytics and AI capabilities

Analytics, AI & Insights Delivery

• Oversee the design, development, and maintenance of dashboards, reports, predictive models, and AI-assisted analytics products
• Enable the use of AI for trend analysis, forecasting, anomaly detection, and insight generation using governed enterprise data
• Ensure consistent semantic models, metrics definitions, and explainable outputs across BI and AI solutions
• Partner with data science and data engineering teams to operationalize AI outputs into BI platforms and business workflows
• Drive adoption of AI-assisted self-service analytics while maintaining data quality, lineage, and control

Platforms & Technology

• Own BI and analytics platforms (e.g., Power BI, Tableau, Looker) and their integration with AI and cloud data platforms
• Support AI-enabled features such as natural language query, automated insights, and embedded copilots where appropriate
• Define standards for dashboard design, AI explainability, usability, accessibility, and performance
• Lead platform optimization, licensing strategy, and cost management across BI and AI tooling

AI Governance, Security & Responsible Use

• Ensure AI use of data complies with enterprise AI governance, security, privacy, and ethical standards
• Partner with security, risk, and compliance teams to enforce access controls, sensitivity labeling, and usage monitoring
• Support model transparency, bias awareness, and auditability for AI-derived insights
• Maintain documentation for AI use cases, assumptions, and limitations

Data Governance & Quality

• Enforce data governance, certification, and lifecycle management for BI and AI assets
• Establish data quality and AI output validation processes
• Maintain business glossaries, metric definitions, and AI-enabled analytics documentation
• Support audit, compliance, and regulatory requirements related to analytics and AI

Stakeholder Engagement & Value Realization

• Translate business questions into analytics and AI use cases with measurable outcomes
• Enable business teams through training on BI tools, AI-assisted analytics, and responsible usage
• Measure and report on analytics and AI value realization, adoption, and business impact

Required Qualifications

• Bachelor’s degree in information systems, Computer Science, Data Analytics, Business, or related field
• 7–10 years of experience in business intelligence, analytics, or data platforms
• 3+ years of experience leading BI or analytics teams
• Strong expertise in BI platforms (Power BI preferred) and enterprise data architectures
• Demonstrated understanding of AI-assisted analytics and advanced analytical techniques
• Proven experience partnering with senior business stakeholders
• Strong understanding of data governance, security, and compliance principles

Preferred Qualifications

• Experience in managed services, consulting, or multi-client environments
• Familiarity with cloud data platforms (e.g., Snowflake, Azure Synapse, BigQuery)
• Exposure to AI platforms, embedded analytics, or analytics copilots
• Knowledge of data cataloging, lineage, and governance tools (e.g., Microsoft Purview or equivalents)
• Experience operationalizing AI insights within enterprise reporting environments

Key Competencies

• Strategic analytics and AI thinking with operational execution
• People leadership and talent development
• Executive communication and stakeholder influence
• Data ethics, governance, and risk awareness
• Continuous improvement and innovation mindset

Success Measures

• Increased adoption of BI and AI-enabled insights across the enterprise
• Consistent, trusted, and explainable KPIs and AI outputs
• Improved time-to-insight and decision quality
• Strong governance, security, and audit outcomes
• Demonstrated business value from analytics and AI initiatives

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

Role Overview

We are looking for a highly experienced Senior QA Manager to own end-to-end quality for SonicOS, the core operating system powering SonicWall’s next-generation firewall products. This is a high-impact leadership role where you will define quality strategy, drive automation and test infrastructure investments, and partner closely with Product Management, Development, Release Engineering, DevOps, and Support teams to ensure every release meets high standards of reliability, security, and customer trust.

You will be responsible not just for test execution, but for shaping how quality is built into the product lifecycle — from early design reviews and threat modelling to release readiness and post-release learning.

Key Responsibilities

Quality Strategy & Release Ownership

• Define and continuously improve the QA strategy for SonicOS across major releases, patches, and hotfixes
• Establish quality gates, entry/exit criteria, and clear release readiness standards
• Drive risk-based testing and shift-left practices to catch issues early
• Own go/no-go decisions for releases from a quality standpoint

Firewall Domain & Technical Leadership

• Provide strong technical leadership across firewall features such as:
• Stateful firewall, NAT, VPN (IPSec/SSL), routing, HA
• Security services like IPS, DPI-SSL, Gateway AV, App Control, Web Filtering
• Review PRDs, design documents, and architecture proposals with a quality & security mindset
• Define comprehensive test strategies covering:
• Functional correctness and complex E2E customer workflows
• Performance, scale, and stress (throughput, sessions, DPI impact)
• HA failover, upgrades/downgrades, config migrations, and long-run stability
• Champion security and negative testing to validate abuse cases and threat scenarios

Automation, CI/CD & Test Infrastructure

• Define the long-term automation vision (UI, API, CLI, E2E) and measurable coverage goals
• Partner with automation leads to build scalable, reliable frameworks integrated into CI/CD
• Drive stability and reliability of automated test suites (reduce flakiness, improve signal)
• Own strategy for testbeds spanning hardware appliances, virtual firewalls, and cloud deployments
• Work with infra teams to ensure availability, capacity planning, and reliability of test environments

Execution Excellence & Metrics

• Own and track key quality metrics: defect leakage, escape rate, regression effectiveness, automation ROI, flakiness trends
• Lead regular release readiness and quality reviews with senior stakeholders
• Drive deep root cause analysis for production escapes and systemic quality gaps
• Convert learnings from field issues into preventive quality improvements

People Leadership & Stakeholder Influence

• Build, mentor, and retain a strong leadership bench of QA managers, leads, and senior engineers
• Set clear expectations, career paths, and technical growth plans for the QA organization
• Influence engineering leadership and PMs to prioritize quality, reliability, and customer impact
• Represent QA in leadership forums, customer escalations, and cross-functional reviews

Required Skills & Experience

• 10+ years of total technical experience, including at least 2+ years in a management or leadership role
• Strong background in testing firewall / network security products or similar system software
• Deep understanding of networking and security fundamentals (TCP/IP, routing, NAT, VPN, HA, IPS/DPI concepts, authentication mechanisms)
• Experience owning quality for complex, large-scale system software releases
• Proven leadership experience managing and scaling QA teams across geographies
• Strong exposure to automation strategy and CI/CD-driven quality practices
• Excellent communication skills with the ability to influence senior technical stakeholders

Good to Have

• Prior experience with SonicOS or comparable firewall OS platforms
• Exposure to security compliance programs (FIPS, Common Criteria, SOC2)
• Experience testing in hybrid environments (hardware + virtual + cloud)
• Experience handling customer escalations and field issue RCA

What Success Looks Like

• Predictable, high-quality SonicOS releases with reduced Sev1/Sev2 customer issues
• Measurable improvement in automation coverage and test effectiveness
• Faster feedback cycles for Dev and PM through shift-left and CI/CD integration
• Strong QA leadership bench and high team engagement
• Improved customer trust and reduced critical escalations

#LI-KB7

#LI-Remote

#LI-Pune

Role 

We are looking for a Staff Threat Researcher to join our Threatlabz team. This is a hybrid role based in Mohali,reporting to the Senior Manager, Threat Research. As a key contributor to our threat research initiatives, you will lead the charge in identifying vulnerabilities and analyzing sophisticated malware within the Apple ecosystem. Your expertise in macOS and iOS system internals will drive the development of advanced detection strategies and strengthen our overall product defenses.

What you’ll do (Role Expectations)

• Perform static and dynamic analysis of macOS and iOS applications, firmware, and system internals to identify vulnerabilities and malicious functionality
• Reverse-engineer malware samples to decipher behavior, capabilities, and attack vectors while contributing to prevention strategies
• Research and maintain deep expertise in macOS security features, XNU kernel updates, and frameworks such as Endpoint Security and Network Extensions
• Develop custom tools and scripts to automate reverse engineering, binary analysis, and malware-related processing tasks
• Partner with engineering, QA, and threat intelligence teams to integrate new security features and harden product defenses

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Proficiency in system-level languages including C, C++, Objective-C, Swift and deep knowledge of macOS architecture, Mach-O binary formats, and security mechanisms like SIP, TCC, and Gatekeeper
• Extensive hands-on experience with reverse engineering tools such as IDA Pro, Ghidra, Binary Ninja, Frida, and Wireshark
• Strong scripting skills, particularly in Python, for automating complex analysis and research tasks
• Proven ability to decompile, disassemble, and de-obfuscate closed-source binaries to reconstruct logic without source code access

What Will Make You Stand Out (Preferred Qualifications)

• Experience with Windows or Linux platforms for comparative threat analysis
• Prior professional track record in specialized malware analysis or vulnerability research
• Thorough understanding of network protocols and system-level communication mechanisms

#LI-Hybrid
#LI-RG

About Us

“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. 

WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

MAKE AN IMPACT

Location: Pune
Experience Range: 10–15 years

Role Overview:
The Technical Project Manager oversees delivery governance, sprint execution, and cross-team coordination for an enterprise-scale data engineering program. The role ensures predictable delivery, effective communication, and alignment between engineering teams and business/technology stakeholders.

Key Responsibilities:
• Manage end-to-end delivery including planning, sprint execution, and release coordination
• Serve as liaison between engineering teams and business/technology stakeholders
• Drive Agile governance, ensure backlog readiness, and maintain delivery velocity
• Identify program risks, cross-functional dependencies, and mitigation strategies
• Align engineering priorities with delivery roadmaps in collaboration with Principal and Lead Engineers
• Oversee resource planning, dashboards, and reporting

Required Skills:
• 10–15 years of technical project/program management experience
• Strong exposure to Data Engineering or Big Data program delivery
• Excellent stakeholder management, communication, and governance skills
• Strong understanding of Agile/Scrum practices and associated tooling

So, what’s the role all about?

As a Specialist Automation Engineer. You will be part of a cross-functional Scrum team that develops and supports specific components of our end product. You will be working hand in hand with the other R&D people. You will be involved in new feature development; provide input to POs and developers on the correct behavior of the system. You own the quality of the product, taking full responsibility for all functional – but also non-functional – aspects, like performance, stability, security, and maintainability. Serve as the quality leader for the group and is accountable for the product quality. Drive the team for continues improvement and innovate with quality assurance practices.

How will you make an impact?

Drive an AI-first quality mindset, leveraging automation and data insights to improve testing, defect detection, and overall product quality

Design and execute AI-assisted test strategies (manual, automation, unit, integration, E2E, exploratory) for web and backend to ensure strong coverage

Own end-to-end quality of modules and releases, ensuring standards, reliability, and customer expectations are met

Identify defects early, proactively diagnose issues, and continuously improve test coverage and risk mitigation

Lead test automation efforts and define QA strategy, deliverables, and ownership across the team

Contribute to Discovery and Epic reviews, partner with stakeholders to identify risks, shape requirements, and ensure environment readiness and stability

Have you got what it takes?

B.E./B.Tech in Computer Science, Industrial, or Electronics Engineering

8–11 years of experience as an Automation QA Engineer

Strong experience in test planning and execution for scalable applications

Hands-on with Playwright (TypeScript/JavaScript); knowledge of Java/JavaScript is a plus

Experience with AI-driven testing approaches and test management tools (TestLink, Xray)

Good understanding of Agile (Scrum/Kanban) methodologies

Experience with API testing (Postman), SQL, and microservices architecture

Familiarity with virtual environments, Windows, and shell operations

Hands-on in functional and non-functional testing with a strong quality mindset

You will have an advantage if you also have:

Experience in web & backend testing

Knowledge of HTTP and cloud (AWS preferred)

Exposure to Telecom/UC systems

Experience in risk-based testing & CI/CD

ISTQB/ISEB/TMap certification is a plus

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10799

Reporting into:  Tech Manager
Role Type: Individual Contributor

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you

So, what’s the role all about?

Our company is seeking a highly skilled Senior Specialist Software Engineer with expertise in writing software with real time constraints to join our software development team. As a Senior Software Engineer, you will be responsible for designing, developing and maintaining software applications that meet business needs and specifications.

How will you make an impact?

• Empower team members to make technical decisions, instil sense of ownership and self-organize.
• Hands-on with coding, practiced in Claude Code, Git Hub copilot, must have latest AI skills such as vibe coding, agentic AI, creating agents.
• Work closely with team members and provide technical guidance where required.
• Provide worldwide support to our customers, handle incident bridges & customer escalations
• Prioritize, assign and manage department activities and projects in accordance with the R&D departments goals and objectives.
• Adjust hours of work, priorities and staff assignments to ensure efficient operation based on workload.
• Play major role in envisioning and execution of next gen plans (e.g. architecture) to achieve longer term strategic objectives of the organization.
• Identify and address roadblocks that hinder team productivity, including organizational obstacles, resource constraints, and dependencies. 
• Collaborate with other departments to remove impediments that require cross-functional support. 
• Actively guide and mentor the team to develop features to meet functional, documentation and quality while obviating roadblocks.
• Review technical designs and architecture to ensure quality, scalability, and maintainability. 
• Monitor code quality and identify areas for improvement through code reviews. 
• Collaborate with technical leads to resolve complex technical challenges and make informed technology decisions
• Drive and impact all current processes related to software development and improvements across the org as necessary.
• Promote knowledge sharing and cross-training among team members to enhance overall team capabilities. 

Have you got what it takes?

• Bachelor/Master of Engineering Degree in Computer Science, Electronic Engineering or equivalent from reputed institute
• 14+ years of experience in Software development.
• Proven track record of managing the development of enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem.
• Experience developing and supporting multi-tenant cloud-native software delivered as-a-Service (SaaS).
• Expert in usage of Claude Code, GitHub Copilot, vibe coding, agentic AI for development, test generation,
• Expert in VoIP, telecom, Media handling & media anchoring with protocols such as SIP, SDP, RTP, RTCP, firewall traversal, NAT and in depth knowledge TCP/IP. Must knowledge working with multi-threaded systems and practiced in designs & patters required for concurrency.
• Have knowledge of Inbound, Outbound and most aspects of CCaaS.
• Good exposure to Service Oriented Architecture and associated design patterns for development, deployment, and maintenance.
• Familiar with DevOps processes and tools employed in SaaS architectures to support CI/CD and monitoring.
• Familiar with Quality targets and SLAs for SaaS applications.
• Experience of product development using C++, C# technologies and frameworks like .Net, Orleans
• Expert with public cloud infrastructures and technologies such as Amazon Web Services (AWS).
• Expert with Kubernetes infrastructure with knowledge of EKS, ECS, pods, kubectl, pod affinity, pod networking, helm charts
• Experience working abroad or with global teams is preferred.
• Demonstrated ability to deftly influence others, especially in sensitive or complex situations.
• Deep experience with agile software development techniques and pitfalls.
• Excellent communication skills, problem-solving and decision-making skills.
  
  

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr.

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID:  10727
Reporting into: Tech Manager, Engineering, CX
Role Type: Individual Contributor

What's the Role All About?

The Tech Manager is a senior technical leadership role responsible for driving the design, delivery, and quality of AI-driven and Conversational AI solutions across the NICE CXone ecosystem. With 15+ years of experience, you will lead and mentor a high-performing engineering team, bring deep expertise in AI models, AWS Knowledge Hub, and AWS Cloud, and serve as a key technical authority across cross-functional delivery teams. This role blends hands-on technical depth with strong people management, ensuring both engineering excellence and team growth.

How Will You Make an Impact?

Technical Leadership:

• Define and govern technical standards and best practices for AI and Conversational AI solution delivery.
• Provide hands-on guidance on the design and implementation of integrations using APIs, modern web technologies, and authentication standards.
• Lead the development of proofs of concept (PoCs) and production-ready solution components leveraging AWS Cloud, AWS Knowledge Hub, and AI/ML models.
• Drive prompt engineering, conversational design, and AI orchestration best practices across the team.
• Oversee testing, validation, and go-live activities to ensure solutions meet quality, performance, security, and usability standards.

People Management & Team Development:

• Lead, mentor, and develop a team of engineers — conducting performance reviews, supporting career growth, and fostering a culture of continuous learning.
• Define and uphold engineering standards, coding guidelines, and delivery frameworks across the team.
• Identify skill gaps and build team capability in emerging areas such as Generative AI, AWS services, and enterprise conversational platforms.
• Drive a collaborative, inclusive, and high-accountability team culture.

Technical Problem Solving & Quality:

• Diagnose and resolve complex technical challenges across SaaS applications, cloud environments, AI integrations, and data flows.
• Ensure all implementations meet enterprise-grade standards for quality, scalability, security, and performance.
• Produce and review key documentation including architecture specifications, test strategies, and deployment materials.

Delivery & Process Excellence:

• Drive Agile/Scrum delivery practices including sprint planning, retrospectives, and release management.
• Define and continuously improve engineering processes, documentation standards, and delivery frameworks.
• Align technical roadmap planning with business priorities and stakeholder expectations.
• Manage escalations effectively and maintain strong cross-functional collaboration with Implementation Engineers, Consultants, Project Managers, and Customer Success teams.

Collaboration & Stakeholder Engagement:

• Partner with senior stakeholders, customers, and cross-functional teams to translate business requirements into technical solutions.
• Participate in customer workshops, design reviews, and technical discussions — communicating architecture decisions and implementation strategies with clarity and confidence.
• Maintain transparent and consistent communication across all delivery teams.

Have You Got What It Takes?

Experience & Education:

• Bachelor's degree in Computer Science, Information Systems, Electrical Engineering, or equivalent work experience.
• 15+ years of professional experience in software engineering or technical delivery roles, with a focus on AI, digital channels, or bot/conversational applications preferred.
• 5+ years in a technical leadership or people management role (Engineering Manager, Tech Lead, or similar).

Technical & Architecture Skills:

• 7+ years of hands-on software development experience, with at least 2–3 years in a tech lead or architect capacity.
• Strong proficiency in modern programming languages such as Java, Python, C#, or JavaScript/TypeScript.
• Deep knowledge of AWS Cloud services and AWS Knowledge Hub; familiarity with Azure or GCP is a plus.
• Proven experience working with AI/ML models, Generative AI frameworks, and enterprise AI orchestration patterns.
• Strong expertise in:
• Web APIs, SOAP, and REST implementations
• Modern authentication standards (OAuth2, OIDC, SAML)
• Browser and web security (CORS, X-Frame Options)
• HTML/CSS and front-end fundamentals
• Prompt engineering and AI integration patterns
• Solid understanding of CI/CD pipelines, DevOps practices, and software architecture principles.
• Proficiency in databases (SQL/NoSQL) and data integration patterns.
• Strong understanding of conversational UX, AI-driven interfaces, and enterprise AI platforms.

Leadership & People Management:

• Demonstrated experience managing and growing engineering teams, including performance management and career development planning.
• Ability to define technical vision, establish engineering standards, and align team deliverables with organisational goals.
• Strong stakeholder management skills, including handling escalations and influencing at senior levels.
• Experience driving technical roadmap planning across multi-disciplinary teams.

Communication & Collaboration:

• Clear, confident written and verbal communication skills.
• Comfortable engaging with customers and senior stakeholders to articulate technical decisions, solution architecture, and delivery strategy.
• Effective leader in design reviews, sprint planning, technical discussions, and delivery execution.

Delivery & Process:

• Experience defining and improving engineering processes, documentation standards, and delivery governance.
• Strong track record of authoring and reviewing design documents, functional requirements, test strategies, and deployment guides.
• Experienced in Agile/Scrum environments with a focus on predictable, high-quality delivery.
• Willingness to work in US shift hours (5 PM – 2 AM IST).

You Will Have an Advantage If You Also Have:

• Hands-on experience with NICE CXone products or other cloud-based contact centre platforms.
• Experience with enterprise conversational AI platforms such as NICE CXone, Kore.ai, Amelia, Dialogflow, or similar.
• Exposure to Generative AI tools, LLM fine-tuning, or RAG-based architectures.

What's in It for You?

Join an ever-growing, market-disrupting, global company where the teams — comprised of the best of the best — work in a fast-paced, collaborative, and creative environment. As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX! At NICE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility — 2 days working from the office and 3 days of remote work each week. Office days focus on face-to-face collaboration, where teamwork and creative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10786

Reporting Into: Director , Engineering 

Role Type: People Management

HG Insights is looking for an exceptional product manager to help us to accelerate the development of the HG platform. You’ll work with the leading and most prominent companies in the world to solve some of their most challenging go-to-market, business operations, and strategic planning problems, worth millions (and sometimes billions) of dollars to them and their teams. You will work closely with Sales, Customer Success, Solutions, Engineering, and others to make a maximum impact across the business. 

Report to the Director of Product, you will use your product experience and domain knowledge to drive critical parts of the HG platform. 

What You'll Be Responsible For:

• Listening and learning: you'll become fluent in the problems our customers face, their use cases, our value proposition, our product, and our competitive landscape.
• Bringing a fresh perspective to our current processes, challenging the assumptions around product delivery.
• Leading effective market validation, release, rollout and positioning of strategic product offerings
• Identify and size target markets, customer segments, value propositions and use cases
• Define product KPIs and manage all HG Insights products through metric and ROI-driven methods
• Assure all product management decisions are justified based on strong financial analysis and business cases
• Identify, consider, and approve continuous upgrades to product management processes assuring that HG Insights is abiding by industry-leading product management processes
• Define the product roadmap and success metrics for your ownership areas in alignment with company vision, customer needs, and market trends.
• Engage with customers frequently to share the roadmap, collect feedback, and develop a deep understanding of their needs and challenges.
• Engage with Sales, Marketing, and Customer Success teams frequently to collect feedback, collaborate on solutions, and drive product adoption and engagement.  
• Track and measure KPIs for your product areas and proactively report learnings to leadership.
• Conduct detailed market research and customer validation to demonstrate the ROI of different product opportunities prior to investment.
• Synthesize feedback into detailed use cases based on specific, real-world product applications.
• Manage multiple backlogs of prioritized features and enhancements according to customer need and product strategy.
• Partner with Engineering to ensure requirements are clear, user stories are written, and acceptance criteria followed per agile software development principles.
• Evangelize the product vision across owned product lines to stakeholders.
• Champion the voice of customers in our product strategy.

What You’ll Need:

• 10+ years product management experience in building B2B SaaS products 
• Experience building products for the revenue-generating parts of a business (Sales, Marketing, Customer Success, Solutions/Services, Finance, C-Suite, etc.) 
• Experience designing and shipping scalable platform products with first-party integration ecosystems  
• Own AI Product Lifecycle - drive AI native products from ideation to launch - with focus on customer value
• Sharp eye for design and bias towards simplicity keeping the user experience as central focus.
• Excellent communicator, both written and verbal
• Proven track record at early stage, venture-backed tech companies.
• Ability to thrive in an intense, dynamic, convention-challenging, and high demand start-up environment
• Deep familiarity with the B2B GTM intelligence stack — including platforms like 6sense, ZoomInfo, Apollo, Demandbase, or Bombora 
• Competitive, goal oriented, coachable, and fun
• High level of personal and professional integrity and trustworthiness with strong work ethic and the ability to work independently with minimal direction
• Experience integrating data with CRM, MAP, or ERP is a plus.

The Role

The Senior Software Engineer - Browser Extensions will own the architecture and implementation of Securly's onboard filtering engine — building a local policy cache and real-time filtering decision engine inside the Chrome extension that moves filtering decisions on-device, improving speed, reliability, and bypass resistance for millions of students on Chromebooks.

You will design and build the system that eliminates the cloud round-trip for 80% of filtering decisions: a local policy cache with delta sync, a filtering decision engine running inside the MV3 service worker, and the bypass prevention layer that ensures the security model is not exploitable.

At L5, this role carries additional strategic weight. Google's Filter and Monitor platform shift is moving ChromeOS toward native Content Filtering APIs and away from browser extensions as the primary enforcement point. You will track this transition, evaluate its implications for Securly's extension strategy, and surface architectural recommendations — not just implement the current plan.

What You'll Do

• Own the architecture of the onboard filtering engine: local policy cache, delta sync protocol, filtering decision engine, and bypass prevention layer.
• Architect and implement the local policy cache: delta sync protocol, TTL management, cache invalidation logic, and graceful cloud fallback.
• Build the onboard filtering decision engine in the MV3 service worker: domain matching, URL categorization, iframe detection using DOM context, and allow/block decisions.
• Implement and harden bypass prevention: same-origin policy, CSP, CORS, iframe sandboxing, content script/page context boundaries, and timing-based attack vectors.
• Track Google's Filter and Monitor platform evolution (ChromeOS Content Filtering APIs); write architectural memos evaluating implications for Securly's extension strategy.
• Lead the transition and implementation of new filtering features using TypeScript and modern JavaScript within the MV3 framework.
• Optimize extension performance to add negligible latency on consumer-grade student Chromebook hardware; define and enforce performance budgets.
• Mentor Ashish M (L4) and new extension hires: substantive code reviews, pair on security model design, drive team understanding of bypass threat vectors.
• Manage chrome.storage.local within platform limits; evaluate IndexedDB for policy cache requirements that exceed those limits.

Skills & Requirements

Who You Are

• You know how browsers actually work — not just the APIs, but the security model, the process model, and the specific ways students try to break it.
• You have shipped production Chrome extensions at scale and know what service worker memory management means on a 4GB Chromebook.
• You track platform shifts (Google F&M, ChromeOS Content Filtering API) and understand what they mean for your system's architecture.
• You produce written artifacts (ADRs, threat models, platform memos) that document your reasoning for the team and for leadership.
• You write TypeScript that other senior engineers learn from, and your code reviews raise the floor for the engineers around you.

What It Means to Be L5 at Securly

L5 at Securly is a Staff Engineer. You are the technical owner, not just an implementer.

• Drive technical direction for your initiative end-to-end: from architecture to production, with minimal oversight from your engineering manager.
• Identify and resolve ambiguity in requirements, system boundaries, and design tradeoffs without waiting for a fully-formed spec.
• Mentor L3/L4 engineers on the team: code reviews, design feedback, pairing, and raising the bar for what production-quality work looks like.
• Partner with your L6 technical lead and the Distinguished Engineer on architectural decisions, surfacing tradeoffs clearly rather than deferring them upward.
• Contribute to cross-team engineering standards: you are expected to influence practices beyond your immediate squad.
• Translate technical context into clear written artifacts that non-engineers (PM, Support, Leadership) can act on.
• Participate in on-call rotation and own the full incident lifecycle for your system: detection, diagnosis, resolution, and retrospective.

About Securly

Benefits

The Role

The Senior SDET - Browser & Extension Testing will own test strategy, quality architecture, and the automated regression infrastructure for Securly's onboard filtering project — building the test systems that ensure a safety-critical Chrome extension works correctly for millions of students and keeps working through every browser update and policy change.

The onboard filtering project is a high-risk architecture change to a widely-deployed extension. A regression in allow/block decision logic, cache invalidation, or bypass prevention could expose students to inappropriate content or disrupt school operations. The test infrastructure you build is the last line of defense before production.

At L5, this is an engineering leadership role, not a QA role. You will define what 'production-ready' means for a safety-critical student product, enforce that standard through CI/CD quality gates, and contribute to extension development directly.

What You'll Do

• Define what 'passing' means for the onboard filtering project: establish written quality criteria covering correctness, security, and performance that gate production releases.
• Design and implement automated test suites covering block/allow decisions, iframe handling, cache invalidation, TTL expiry, fallback behavior, and filtering decision engine edge cases.
• Build CI/CD quality gates that prevent regressions from reaching production; own the pipeline configuration and ensure the quality bar is enforced, not advisory.
• Model bypass threats systematically: document how students exploit timing windows, iframes, DOM manipulation, redirect chains, and DNS TTL behavior — then build automated tests that catch those bypasses.
• Measure and establish written performance baselines: page load latency impact, service worker memory usage, cache sync overhead across realistic Chromebook hardware profiles.
• Contribute to Chrome extension development work in TypeScript/JavaScript alongside test responsibilities.
• Serve as the team's expert on bypass threat modeling: your analysis of how students circumvent filtering is an input to the implementation team's architecture decisions.
• Mentor engineers on test architecture as a first-class discipline.

Skills & Requirements

Who You Are

• You think like an attacker when writing tests — you do not test the happy path and call it done. You document attack vectors so the implementation team designs against them.
• You have shipped production Chrome extensions and built the test infrastructure around them. You know both sides of the work.
• You treat test architecture as a first-class engineering discipline. A feature without a regression suite is not finished.
• You define what 'quality' means on a safety-critical product and produce written criteria that hold the codebase to that standard.
• You contribute to development, not just testing — this is an L5 engineering role, and your TypeScript ships alongside your test suites.
• Your bypass threat model documents are used by the implementation team to make better architecture decisions.

What It Means to Be L5 at Securly

L5 at Securly is a Staff Engineer. You are the technical owner, not just an implementer.

• Drive technical direction for your initiative end-to-end: from architecture to production, with minimal oversight from your engineering manager.
• Identify and resolve ambiguity in requirements, system boundaries, and design tradeoffs without waiting for a fully-formed spec.
• Mentor L3/L4 engineers on the team: code reviews, design feedback, pairing, and raising the bar for what production-quality work looks like.
• Partner with your L6 technical lead and the Distinguished Engineer on architectural decisions, surfacing tradeoffs clearly rather than deferring them upward.
• Contribute to cross-team engineering standards: you are expected to influence practices beyond your immediate squad.
• Translate technical context into clear written artifacts that non-engineers (PM, Support, Leadership) can act on.
• Participate in on-call rotation and own the full incident lifecycle for your system: detection, diagnosis, resolution, and retrospective.

About Securly

Benefits

The Role

As a Senior Software Engineer (GO) - DNS & Network Systems, you will own the architecture and delivery of Securly's DNS-over-HTTPS (DoH) resolver — a production-grade, identity-aware DNS service that enforces filtering policy at the browser and OS level for millions of students on managed Chromebooks.

This is a critical infrastructure role at the intersection of DNS, identity, and network security. You will design and build a high-performance DoH resolver in Go that extracts device and user identity from Chrome enterprise policy URL templates and integrates with Securly's DNS policy engine and Redis infrastructure. You own the full lifecycle: architecture, implementation, TLS configuration, and production deployment on AWS.

This role is the technical foundation of a potential simplification of Securly's SmartPAC identity architecture. Done well, it could collapse significant DNS-RPC signaling complexity (DID/cookie system, IP fusing, brokering state) that has been a source of reliability issues. The scope of that architectural decision will evolve with the POC, and you will be the engineer best positioned to inform it.

What You'll Do

• Architect and build a production-grade DoH resolver in Go, integrated with Securly's DNS policy engine and Unbound infrastructure.
• Implement identity extraction from Chrome's DnsOverHttpsTemplatesWithIdentifiers URL template variables — mapping encrypted DNS queries to device and user identity, and evaluate the degree to which this approach can replace SmartPAC DNS-RPC signaling.
• Build an Unbound plugin with filtering business logic to process DoH queries with identity parameters from the URL template.
• Integrate with Redis infrastructure for policy lookups, identity mapping, state management, and feature flags; document failure modes and define graceful degradation behavior.
• Own TLS termination: certificate provisioning, renewal, and ensuring Chrome correctly validates the DoH endpoint certificate.
• Architect and own the CloudFormation deployment stack: NLB, Auto Scaling Groups, Route53.
• Lead the POC and production hardening phases in collaboration with Securly's Distinguished Engineer; produce a written ADR capturing tradeoffs and the go/no-go recommendation after POC.
• Mentor junior engineers on DNS fundamentals, Go patterns, and infrastructure-as-code practices.
• Document the new architecture and own knowledge transfer as the system transitions.

Skills & Requirements

Who You Are

• You think in protocols. DNS, TLS, HTTP/2 — you know what happens at the wire level and find that interesting, not painful.
• You are comfortable owning a project end to end: from research and POC through production hardening and deployment, without being handed a spec.
• You write Go that other senior engineers want to read. Idiomatic, tested, observable.
• You have worked on infrastructure other products depend on and understand what production ownership actually means.
• You produce written artifacts (ADRs, position papers, risk registers) to anchor ambiguous decisions rather than leaving them implicit.
• You make other engineers better. Your code reviews are substantive, your design feedback is specific.

What It Means to Be L5 at Securly

L5 at Securly is a Staff Engineer. You are the technical owner, not just an implementer.

• Drive technical direction for your initiative end-to-end: from architecture to production, with minimal oversight from your engineering manager.
• Identify and resolve ambiguity in requirements, system boundaries, and design tradeoffs without waiting for a fully-formed spec.
• Mentor L3/L4 engineers on the team: code reviews, design feedback, pairing, and raising the bar for what production-quality work looks like.
• Partner with your L6 technical lead and the Distinguished Engineer on architectural decisions, surfacing tradeoffs clearly rather than deferring them upward.
• Contribute to cross-team engineering standards: you are expected to influence practices beyond your immediate squad.
• Translate technical context into clear written artifacts that non-engineers (PM, Support, Leadership) can act on.
• Participate in on-call rotation and own the full incident lifecycle for your system: detection, diagnosis, resolution, and retrospective.

About Securly

Benefits

The Role

The Senior Software Engineer (Rust) - Proxy Services will own the conversion of Securly's web filtering proxy business logic from C++ to production Rust — maintaining behavioral parity across a high-throughput proxy that handles HTTP/HTTPS traffic for millions of students daily.

A modern, memory-safe Rust proxy is already underway at Securly. When you join, the initial Rust proxy is in production and your mission is the next phase: integrating and converting the existing C++ business logic into production Rust. This means reading C++, reasoning about behavior, and re-implementing it correctly — including HTTPS tunneling, TLS interception, JavaScript injection into HTML responses (the ACP-48 shim pattern), and Redis-based policy lookups. Precision and behavioral correctness are non-negotiable.

At L5, you are not just a skilled implementer. You own the conversion strategy, define the phasing and testing approach, surface architectural risks to the L6 lead, and raise the Rust competency of the broader proxy team.

What You'll Do

• Own the C++ to Rust conversion strategy: define the porting sequence, identify behavioral risks, and establish the testing approach that gives confidence in parity before cutover.
• Read, debug, and deeply understand existing C++ proxy business logic, then port it to production Rust with full behavioral parity.
• Build and maintain forward proxy operations: HTTPS CONNECT tunneling, TLS interception, HTTP/1.1 and HTTP/2, header manipulation, connection pooling.
• Implement JavaScript content script injection into HTML responses (ACP-48 shim pattern) — enabling proxy-side injection for customers not served by the Chrome extension.
• Integrate Redis-based real-time policy lookups; handle Redis failure modes gracefully; document degraded-mode behavior and validate it under load.
• Profile and benchmark proxy performance under high-concurrency load; use flame graphs to validate changes; maintain a written performance baseline document.
• Identify gaps in the existing C++ codebase where behavior is unclear or likely incorrect — treating the port as an opportunity to improve, not just replicate.
• Mentor junior Rust engineers on ownership models, async patterns, and systems-level debugging.
• Collaborate closely with the Proxy Hardening engineer on shared infrastructure and production issues.

Skills & Requirements

Who You Are

• You are the engineer who reads crash dumps for fun. Memory safety, ownership models, and undefined behavior are topics you have strong opinions about.
• You have ported or rewritten production systems before and understand that behavioral parity is significantly harder than it appears.
• You can navigate a large legacy C++ codebase without documentation. You treat it as archaeology, not an obstacle.
• You take correctness seriously — you do not ship a port until you are confident it behaves identically to what it replaced, and you have the test coverage to prove it.
• You define the plan, not just execute it. You produce written conversion strategies, risk registers, and performance baseline documents.
• You make other engineers better. You are sought out for Rust code reviews and junior engineers ship better code after working with you.

What It Means to Be L5 at Securly

L5 at Securly is a Staff Engineer. You are the technical owner, not just an implementer.

• Drive technical direction for your initiative end-to-end: from architecture to production, with minimal oversight from your engineering manager.
• Identify and resolve ambiguity in requirements, system boundaries, and design tradeoffs without waiting for a fully-formed spec.
• Mentor L3/L4 engineers on the team: code reviews, design feedback, pairing, and raising the bar for what production-quality work looks like.
• Partner with your L6 technical lead and the Distinguished Engineer on architectural decisions, surfacing tradeoffs clearly rather than deferring them upward.
• Contribute to cross-team engineering standards: you are expected to influence practices beyond your immediate squad.
• Translate technical context into clear written artifacts that non-engineers (PM, Support, Leadership) can act on.
• Participate in on-call rotation and own the full incident lifecycle for your system: detection, diagnosis, resolution, and retrospective.

About Securly

Benefits

The Role

The Senior Software Engineer (Rust) - Proxy Infrastructure will own production hardening, performance validation, and infrastructure operations for Securly's Rust web filtering proxy — establishing the reliability and scalability baseline that millions of students depend on, and owning the on-premise Docker proxy appliance for school network environments.

Your mission is to ensure the proxy performs, scales, and deploys reliably in production. You will own canary rollout configuration, CloudFormation-based scaling infrastructure, load testing strategy, and performance baseline definition. You will also own the on-premise Docker appliance — a lightweight Rust proxy deployed in school network environments that intercepts TCP traffic and prepends identity headers.

At L5, this is not purely an infra-execution role. You are expected to identify systemic reliability risks in the proxy stack and propose architectural mitigations, not just react to incidents. You define what 'production-ready' means and enforce that bar.

What You'll Do

• Define what 'production-ready' means for the Rust proxy: establish written performance baselines, reliability criteria, and the specific metrics that trigger a rollback vs. a hotfix.
• Design and execute load tests to identify performance bottlenecks; profile memory and CPU under peak and sustained load; produce baseline documents the team references across deployments.
• Own canary rollout configuration and CloudFormation-based ASG scaling policies — modify templates, configure health checks, tune scaling behavior; document every configuration decision with rationale.
• Identify and propose mitigations for known proxy infrastructure risk areas including Redis behavior under peak throughput, CORS/proxy transparency edge cases, and connection pool exhaustion.
• Maintain and harden the on-premise Docker proxy appliance — image builds, container networking, minimal image design, and distribution to school network environments.
• Investigate and resolve production performance issues under peak load; produce written post-mortems that close the loop on root cause.
• Build monitoring, dashboards, and alerting for proxy infrastructure (CloudWatch, Splunk); define SLO targets and ensure alerting is calibrated to them.
• Contribute to C++ to Rust business logic conversion work alongside the Proxy Conversion engineer.
• Support TCP stream handling and socket-level work for the on-premise appliance: bidirectional forwarding, port interception, identity header injection.

Skills & Requirements

Who You Are

• You take performance personally — you do not accept 'probably fast enough.' You profile, you measure, you prove it — and then you write it down.
• You have owned production infrastructure and understand that canary rollouts, health checks, and scaling policies are not afterthoughts — they are the job.
• You are comfortable in the systems layer: TCP streams, socket programming, and container networking are familiar territory.
• You identify systemic risks before they become incidents. You advocate for reliability improvements over tactical fixes.
• You produce written artifacts — post-mortems, baseline documents, SLO definitions — that outlast any individual incident or sprint.
• You operate well in an environment where production stability is a shared responsibility and on-call is part of the role.

What It Means to Be L5 at Securly

L5 at Securly is a Staff Engineer. You are the technical owner, not just an implementer.

• Drive technical direction for your initiative end-to-end: from architecture to production, with minimal oversight from your engineering manager.
• Identify and resolve ambiguity in requirements, system boundaries, and design tradeoffs without waiting for a fully-formed spec.
• Mentor L3/L4 engineers on the team: code reviews, design feedback, pairing, and raising the bar for what production-quality work looks like.
• Partner with your L6 technical lead and the Distinguished Engineer on architectural decisions, surfacing tradeoffs clearly rather than deferring them upward.
• Contribute to cross-team engineering standards: you are expected to influence practices beyond your immediate squad.
• Translate technical context into clear written artifacts that non-engineers (PM, Support, Leadership) can act on.
• Participate in on-call rotation and own the full incident lifecycle for your system: detection, diagnosis, resolution, and retrospective.

About Securly

Benefits

• 8+ years of experience in product development field.
• 2+ years of recent experience in building products on cloud.
• Strong understanding of data structures, algorithms, and designing for performance.
• Strong knowledge in OOPS with .Net, C# or relevant technologies with SQL Server or any RDBMS.
• For Fullstack roles, hands-on experience in development with either Angular, VueJS or React.
• Experience with Microservices Architecture.
• Hands-on experience in building products for Unix systems in addition to Windows
  
• Working knowledge of CI/CD pipelines and AWS/Azure cloud services
• Knowledge of asynchronous programming and WebAPI development is required
• Knowledge and awareness of cloud/ application security is a must (OWASP, PII, GDPR)
• Extensive experience in mentoring junior engineers to success
• Strong logical, analytics and problem-solving skills
• Must be able to work effectively across team boundaries
• Attention to details
• Strong oral and written communication skills

• Graduate/Master's degree in Computer Science, Engineering, or a related discipline
• Strong logical, analytics and problem-solving skills
• Must be able to work effectively across team boundaries
• Attention to details
• Ability to work independently.

About the Role 
Reporting to the Software Engineering Manager as a member of the Development team at IDC, the 
Principal Software Engineer is responsible for delivering quality and performant software and design to handle the vast array of use cases that our customers have today. 
This role is responsible for Developing Software Solutions by learning information needs, discussing with managers, studying systems flow, data usage, finding problem areas and coming up with solutions & following the software development lifecycle. 

Responsibilities:  
 Responsible for technical development of multiple projects & products  
 Working on data structures & algorithms, time & space complexity, OOPs 
 Transforming Logic to Code 
 Designing and developing UI front end Technologies. 
 Working on web application development  
 Developing products by using different technologies  
 Doing optimization of Code  
 Working on Debugging and fixing Cross Browser Compatibility issues and Optimization for web by using best practices  
 Making sure that Web applications are secure 
 DevOps transformation using Agile and SCRUM methodologies. 
 Provide recommendations for continuous improvement. 
 Assisting in the integration of technical and application components 
 Work alongside other team members & Leaders to elevate technology and consistently apply best practices. 
 Responsible for providing smart & applicable solutions for complex problems/ blockers 
 Supports and mentor junior team members by providing advice, coaching & solutions for blockers 

Qualifications, Skills & Experiences 
 
 5+ plus years’ experience in product development field with hands on experience. 
 Strong knowledge in OOPS with .Net, C# or relevant technologies with SQL Server or any RDBMS 
 Hands on experience in design and development on UI front end Technologies. 
 Good exposure to web application development using HTML 5, CSS3 ,Bootstrap, JavaScript. 
 Experience in development of Angular 4+, VueJS or React. 
 Expertise in Responsive web design, HTML5, and CSS pre-processors 
 Strong in JavaScript (object oriented concepts) & JavaScript optimization  
 Strong logical, analytics and problem-solving skills 
 Must be able to work effectively across team boundaries. 
 Attention to details 
 Ability to work independently 
 Strong oral and written communication skills 
 Working knowledge of CI/CD pipelines and AWS/Azure cloud services is essential 
 Hands on experience of building products for unix systems in addition to windows is good to have 
 Very good communicator 
 
Education: 
 Engineering graduate or higher from Tier I or Tier II colleges.  

ABOUT US 

Ensono is a hybrid IT services provider that sees a world in transformation. We understand the world of business has become more complex, layered, and interdependent because we’re enabling the IT infrastructure for that transformation. Our clients are some of the most innovative and forward-thinking companies in the world and we help keep their businesses thriving. With nearly 50 years of experience, we optimize and modernize IT infrastructure by amplifying the power of mainframes and mid-range servers with the agility of cloud. Check us out at www.ensono.com. 

 Job Summary

This role supports a mission‑critical Azure PaaS environment for the client as part of a dedicated Ensono support team. The position combines senior-level Azure engineering with operational responsibility, including request-based work, incident response, networking configuration, and change governance.

The successful candidate will work closely with the client’s application teams, network teams, and operations stakeholders to deploy, support, and maintain secure, highly available Azure PaaS platforms. This is a client-facing role requiring strong communication skills, operational discipline, and the ability to work across L1–L3 support activities within a single team model.

Job Responsibilities

Azure PaaS & Platform Operations

• Act as a lead engineer within a dedicated client support pod providing Azure PaaS and networking support.
• Provide day‑to‑day operational support for Azure PaaS environments across development, test, staging, and production subscriptions.
• Handle a request‑driven workload using ServiceNow, including standard changes, minor changes, and connectivity requests.
• Deploy, configure, and support Azure PaaS services including:
• Azure App Service (ASE v3, App Service Plans, Web Apps, Function Apps, App Slots)
• Azure Front Door, Application Gateway (v2), Web Application Firewall (WAF)
• Azure Service Bus, Event Hub, Logic Apps
• Supporting platform services such as Key Vault, Azure Monitor, Application Insights, Log Analytics, and Workbooks

Networking, Security & Connectivity

• Design, implement, and troubleshoot Azure networking components, including:
• Network Security Groups (NSGs) as a primary operational responsibility
• Virtual Networks, subnets, custom DNS, and VNet peering
• User Defined Routes (UDRs) for specialized connectivity scenarios
• Application Gateway, Load Balancers, Azure Front Door, and Traffic Manager
• Connectivity between Azure PaaS services, on‑premises systems, and external services via ExpressRoute
• Support TLS/HTTPS configurations, redirect rules, and secure ingress patterns in coordination with Mayo network and security teams.
• Troubleshoot complex connectivity issues involving Azure PaaS, on‑premises networks, and approved external services.

SQL Connectivity (Reduced Platform Ownership)

• Serve as a contributor for SQL connectivity enablement, including:
• NSG rule design and validation for Azure SQL Database and Azure SQL Managed Instance
• Updating Azure SQL firewall rules when required
• Supporting provisioning and decommissioning requests for Azure SQL Managed Instances
• Note: Core SQL platform administration and operations are supported internally by the client; this role focuses on networking, access, and integration enablement rather than database administration.

Operations, Governance & Support

• Participate in incident response and on‑call rotation aligned to business‑critical production systems.
• Troubleshoot and resolve incidents across L1, L2, and L3 infrastructure and platform support layers.
• Participate in Change Advisory Board (CAB) meetings, including standard and major change reviews.
• Ensure adherence to the client's policies, security controls, architectural standards, and governance processes.
• Work with CI/CD pipelines and Infrastructure‑as‑Code (Terraform, Azure DevOps) to deploy and maintain standardized environments.
• Contribute to operational documentation, knowledge articles, and continuous improvement initiatives.
• Support audits, reviews, and compliance‑related requests when required.
• Mentor junior engineers and actively contribute to team knowledge sharing.

Mandatory Skills and Experience

• 5+ years’ experience supporting highly available, mission‑critical environments.
• 2+ years’ hands‑on experience engineering and supporting Azure platforms, with a strong focus on PaaS.
• Strong experience with Azure PaaS services (App Service, Functions, Front Door, Application Gateway, monitoring services).
• Solid understanding of Azure networking, including NSGs, TCP/IP, routing, ExpressRoute, and secure connectivity patterns.
• Experience working in a ticket‑driven operational environment (ServiceNow or equivalent).
• Experience supporting production systems with strict access controls and formal change management.
• Ability to work effectively across a blended L1–L3 support model.
• Experience with automation and IaC tools such as Terraform and Azure DevOps.
• Scripting experience in PowerShell, Python, or Bash.
• Familiarity with ITIL processes (incident, problem, and change management).
• Excellent written and verbal communication skills with a strong customer‑service mindset.

Preferred / Beneficial Experience

• Experience supporting regulated or healthcare environments.
• Exposure to containers, AKS, or modern CI/CD practices.
• Azure Associate or Professional certifications (current or in progress).
• Prior participation in CABs and formal governance forums.

Personal Attributes

• Independent, accountable, and self‑
• Comfortable balancing operational support and engineering work.
• Strong sense of ownership and customer focus.
• Desire to continually improve systems, processes, and personal

Shift timings

1:30 PM to 10:30 PM

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

So, what’s the role all about?

The Specialist Software Architect is responsible for providing technical leadership across development teams in one or more functional areas. This position is ultimately responsible for the successful implementation of key deliverables to ensure that each release is designed with high availability, scalability, serviceability and supportability in mind.

How will you make an impact?

• Set the end-to-end technical direction for the team, including platform, technology, tools, and infrastructure.
• Communicate architecture in an effective and professional manner.
• Individual contributor.
• Drive technical decisions, solve tough problems, and coordinate multiple project execution.
• Ensure that the Development coding quality standards and review processes are followed to ensure proper security and high availability standards.
• Monitoring the quality of code that is delivered by your team through reviews and other processes.
• Foster strong teamwork environment and create passion and energy within the team.
• Represents self and department with professionalism and competence.
• Always Follow the company Code of Ethics and policies and procedures
• Overall responsibility for platform architecture, establish well architected and designed solutions. Working with several scrum teams and actively involved in the design of multiple features in parallel. Mentor and develop engineers and Involvement in hiring.
• Drive the architecture of a project/product line, including authoring functional and design specifications, scalability, security, data flow.
• Identify impact of new technologies on our products and communicate to development teams.
• Conduct architectural and design reviews and code reviews
• Evaluate new technologies/innovations and industry trends.
• Intentionally drives business value through architectural innovation

Have you got what it takes?  

• 8-12 years of software development experience
• Skill set:- C#, .Net 8, Angular 18, MS-SQL
• About 3 years’ experience as an architect for AWS Cloud-SaaS-multi tenant applications.
• Experience designing multi-tiered service-oriented applications and microservices, REST, Event Driven Architecture
• Development experience with Web development technologies (JS, HTML5, CSS3, Vue/Angular/React)
• Development experience with C# and Microsoft family of frameworks
• Experience with .Net Migration from legacy application to .Net core.
• Working Knowledge of design patterns, methodologies and architectural styles
• Experience in database design, Data APIs, Batches/Big Data
• Experience with databases like Oracle, Postgres, MS-SQL
• Experience with Containerization Services like Docker, Kubernetes
• Experience with Kafka, Rabbit MQ
• Experience with AI/ML development or usage will be a big plus
• Experience with NoSQL DBs will be an advantage.
• Exposure to Performance Engineering, Cloud SLA, Availability, resiliency will be a plus
• Experience of APM tools like Datadog or Dynatrace will be an advantage
• Technically Savvy, Influencer and Learner
• Experience using Test Driven Development, Continuous Integration, and Test Automation   

You will have an advantage if you also have:

• Experience with CI/CD technologies (Jenkins, Octopus etc.)
• Knowledge of secure code practices.
• Docker, Container orchestration experience
• Familiar with AWS
• Knowledge of Grafana and Prometheus for proactive monitoring and alerting

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10838
Reporting into: Tech Manager
Role Type: Individual Contributor

Location Details: Pune, Hybrid

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely

This is a hybrid position. You’ll divide your time between working remotely from your home and an office, so you should live within commuting distance. Hybrid teams may work in-office as much as a few times a week or as little as once a month or quarter, as decided by leadership. The hiring manager can share more about what hybrid work might look like for this team

Join Our Team...

The Principal Product Manager role involves managing the device fleet management platform that underpins GoDaddy's terminal and point-of-sale ecosystem. In this crucial job, you will handle portals and interfaces to enable scalable device operations for banking partners and ISV integrations covering thousands of devices in the field. Additionally, you will be the primary strategic contact for partner requirements, converting complex needs into actionable product plans and ensuring smooth operations at scale

The fleet management platform serves as the operational foundation that keeps thousands of payment devices functioning efficiently in the field. Your efforts have a direct effect on merchant uptime, partner happiness, and operational expenses. You'll help GoDaddy expand device operations efficiently while fulfilling partner commitments that support business growth. This is a high-visibility role where your work directly affects strategic partner relationships and the dependability of commerce experiences for merchants worldwide

This role sits at the critical intersection of product, partnerships, and operations—requiring both strategic vision and execution excellence. Join us and make an impact!

What you'll get to do...

Responsibility for Fleet Management Platform

• Product Strategy & Roadmap: Define and complete the long-term vision and quarterly roadmap for our Fleet Management Platform, balancing partner needs, operational requirements, and technical debt
• End-to-End Product Management: Own all aspects of the product surface including features, user experience, performance, reliability, and scalability
• User Experience: Build intuitive interfaces for internal operations teams, partner support personnel, and technical administrators managing device fleets at scale
• Platform Reliability: Ensure platform uptime, performance SLAs, and robust error handling to support mission-critical device management operations
• Diagnostic & Troubleshooting Tools: Build comprehensive diagnostic capabilities enabling rapid identification and resolution of device, connectivity, and software issues across the fleet

Partner Requirements Management

• Primary Partner Interface: Act as the chief product liaison for our Banking/ISV partners concerning device-adjacent product requirements.
• Requirements Intake & Discovery: Lead intake process for initiatives driven by collaboration, conducting detailed discovery to understand business context, technical constraints, and success criteria
• Collaborator Translation: Convert partner business needs into well-defined product requirements, user stories, and technical specifications.
• Partner Relationship Management: Build positive relationships with key partners, establishing trust as a reliable product partner who delivers on commitments
• Strategic Alignment: Ensure partner requests align with broader platform strategy, negotiate scope and timelines, and manage partner expectations throughout delivery

Your experience should include...

• 8+ years of product management experience in B2B SaaS, FinTech, payments hardware, POS systems, or terminal management, with a proven track record managing hardware/device ecosystems at scale
• Strong program management skills with experience coordinating complex, cross-functional initiatives, including RAID management, release planning, and go-to-market execution
• Direct partner and client-facing experience, serving as the primary product interface for enterprise partners or banking clients, with the ability to manage complex integration processes
• Ability to translate ambiguous business requirements into clear product specifications, with strong analytical skills in defining, tracking, and reporting on operational metrics
• Deep knowledge of the payments industry, including certifications, compliance requirements, and partner integration processes
• Familiarity with telemetry systems, logging infrastructure, and operational monitoring tools to support platform health and device ecosystem management

You might also have...

• Bachelor's degree in computer science, Engineering, Business, or related field, or equivalent experience
• Experience with fleet management platforms, MDM (Mobile Device Management), or remote device administration
• Technical background with understanding of architecture and system development, REST APIs, cloud infrastructure, and device SDKs
• Experience with Agile/Scrum methodologies and product management tools (Jira, Confluence, etc.)

We've got your back...  We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way

We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies

About the Team :

As an Engineering Manager for the CPD Pune team, you will lead multiple teams of Software Engineers (SEs) to provide long-term stability and last-mile delight to our customers.

Rubrik EM's are first and foremost accomplished engineers and passionate leaders who are obsessed with building strong teams. As we drive forward for the success of our customers, you will hold the team accountable to improve the product quality and maintain stability while delivering on the Product roadmap. You will champion the Customer and establish a culture of customer centricity. You will partner with various stakeholders, including but not limited to Product, Support org, and other engineering teams, to continuously raise the bar for Rubrik products.

You will be in high demand, and this role requires a strong leader who brings empathy and creates engagement while maintaining high quality. You are expected to provide structure to prioritize work that has the biggest impact on Rubrik’s customers.

About Role :

As a manager for this team, you will be responsible for -

1. Bootstrap the team(s) where necessary by effectively contributing towards hiring strong engineers.
2. Lead the team as a role model, with technical and operational involvement on the ground.
3. You are expected to build a high-performing team, creating a culture of excellence in a fast-paced environment.
4. Interact with customers and/or the support organization to troubleshoot issues and provide clarity on its impact.
5. Work with the PM and other stakeholders to plan the roadmap and own feature delivery end-to-end.
6. Champion an atmosphere of continuous improvement with a metrics-driven culture. You are expected to drive initiatives to improve metrics such as MTTR and CFDs (Customer found defects).
7. Work closely with engineering leaders to drive the roadmap of quality improvements, fixes, tooling, and documentation.
8. Project planning and prioritization - Be able to drive the roadmap while providing support to incoming operational work.
9. Help employees grow through career development, coaching, and mentoring while guiding senior contributors to maximize their potential. You are expected to bring clarity on their respective goals and provide consistent feedback.

About You

• Accomplished engineer with a proven track record of solving complex problems and handling large-scale projects of large in distributed systems - preferably in the domains of storage, data protection, and security.
• BE CS or equivalent with 11+ years of industry experience, of which 2+ years is in Engineering Management
• Prior experience in hiring and developing teams is desired.
• Strong written and verbal communication skills.
• Experience in delivering enterprise products, with high quality standards, and resolving technical issues of a large customer base.
• Background in dealing with hot customer escalations - being able to work with your team to quickly turn around the situation. Leading from the front.

The Role

Lead the maturation of Securly's content classification system — building the ML infrastructure that determines, at scale, whether web content is appropriate for K-12 students, and establishing the rigorous evaluation framework that product and leadership teams depend on.

This is applied ML with direct student safety impact — not research. You will lead a significant uplift of Securly's classification models: refactoring binary models to proper multiclass classification, building labeled evaluation datasets, and producing standardized model cards with per-category precision, recall, F1, and confusion matrix analysis.

At L5, you are the technical leader of the data science function for content safety. You will define the evaluation methodology the team follows, set the standard for what a model card must contain before a model ships, mentor the team on applied ML rigor, and serve as the interface between data science and engineering on production integration constraints.

What It Means to Be L5 at Securly

L5 at Securly is a Staff Engineer. You are the technical owner, not just an implementer.

• Drive technical direction for your initiative end-to-end: from architecture to production, with minimal oversight from your engineering manager.
• Identify and resolve ambiguity in requirements, system boundaries, and design tradeoffs without waiting for a fully-formed spec.
• Mentor L3/L4 engineers on the team: code reviews, design feedback, pairing, and raising the bar for what production-quality work looks like.
• Partner with your L6 technical lead and the Distinguished Engineer on architectural decisions, surfacing tradeoffs clearly rather than deferring them upward.
• Contribute to cross-team engineering standards: you are expected to influence practices beyond your immediate squad.
• Translate technical context into clear written artifacts that non-engineers (PM, Support, Leadership) can act on.
• Participate in on-call rotation and own the full incident lifecycle for your system: detection, diagnosis, resolution, and retrospective.

What You'll Do

• Define the evaluation methodology for content classification at Securly: establish what a model card must contain and hold every model release to that standard before it ships.
• Lead the multiclass refactor of Securly's content classification models: redesign binary models to handle multi-label, multi-class content categories (Adult Content, Violence, Self-Harm, Social Media, and others).
• Build and maintain labeled evaluation datasets with robust annotation workflows; address class imbalance and label noise systematically; document dataset curation decisions in a versioned data card.
• Connect offline evaluation to production monitoring — surface classification drift and error patterns before they become customer-facing issues.
• Investigate and resolve misclassification errors: false positives (over-blocking) and false negatives (under-blocking); produce written root cause analyses.
• Build and maintain training data pipelines: ingestion, cleaning, labeling, and versioning at scale.
• Mentor the existing AI team on evaluation methodology, model development practices, and data science communication rigor.
• Communicate precision/recall tradeoffs to product managers and engineers; produce executive-level summaries of classification quality for leadership.
• Collaborate with engineering to integrate model outputs into the production filtering stack with appropriate latency and reliability constraints.
• Research and prototype improvements: feature representations, model architectures, active learning for label efficiency, domain adaptation for emerging content categories.

Skills & Requirements

Who You Are

• You have shipped ML models to production and lived with the consequences — you know what model drift looks like and how to catch it before it becomes a customer issue.
• You treat evaluation as a first-class engineering artifact. A model without a model card is not finished — and you set and enforce that standard for the team.
• You define the methodology, not just apply it. You produce the evaluation framework that other data scientists use, and you hold them to it.
• You can communicate precision/recall tradeoffs to a product manager and to a senior engineer in the same conversation, calibrated to each audience.
• You are energized by problems with real stakes: a false negative in Self-Harm classification is not an acceptable error rate.
• You mentor by example and by expectation: your code, your analysis, and your documentation set the standard.

About Securly

Benefits

The Role

The Senior Data Scientist will lead the maturation of Securly's content classification system — building the ML infrastructure that determines, at scale, whether web content is appropriate for K-12 students, and establishing the rigorous evaluation framework that product and leadership teams depend on.

This is applied ML with direct student safety impact — not research. You will lead a significant uplift of Securly's classification models: refactoring binary models to proper multiclass classification, building labeled evaluation datasets, and producing standardized model cards with per-category precision, recall, F1, and confusion matrix analysis.

At L5, you are the technical leader of the data science function for content safety. You will define the evaluation methodology the team follows, set the standard for what a model card must contain before a model ships, mentor the team on applied ML rigor, and serve as the interface between data science and engineering on production integration constraints.

What It Means to Be L5 at Securly

L5 at Securly is a Staff Engineer. You are the technical owner, not just an implementer.

• Drive technical direction for your initiative end-to-end: from architecture to production, with minimal oversight from your engineering manager.
• Identify and resolve ambiguity in requirements, system boundaries, and design tradeoffs without waiting for a fully-formed spec.
• Mentor L3/L4 engineers on the team: code reviews, design feedback, pairing, and raising the bar for what production-quality work looks like.
• Partner with your L6 technical lead and the Distinguished Engineer on architectural decisions, surfacing tradeoffs clearly rather than deferring them upward.
• Contribute to cross-team engineering standards: you are expected to influence practices beyond your immediate squad.
• Translate technical context into clear written artifacts that non-engineers (PM, Support, Leadership) can act on.
• Participate in on-call rotation and own the full incident lifecycle for your system: detection, diagnosis, resolution, and retrospective.

What You'll Do

• Define the evaluation methodology for content classification at Securly: establish what a model card must contain and hold every model release to that standard before it ships.
• Lead the multiclass refactor of Securly's content classification models: redesign binary models to handle multi-label, multi-class content categories (Adult Content, Violence, Self-Harm, Social Media, and others).
• Build and maintain labeled evaluation datasets with robust annotation workflows; address class imbalance and label noise systematically; document dataset curation decisions in a versioned data card.
• Connect offline evaluation to production monitoring — surface classification drift and error patterns before they become customer-facing issues.
• Investigate and resolve misclassification errors: false positives (over-blocking) and false negatives (under-blocking); produce written root cause analyses.
• Build and maintain training data pipelines: ingestion, cleaning, labeling, and versioning at scale.
• Mentor the existing AI team on evaluation methodology, model development practices, and data science communication rigor.
• Communicate precision/recall tradeoffs to product managers and engineers; produce executive-level summaries of classification quality for leadership.
• Collaborate with engineering to integrate model outputs into the production filtering stack with appropriate latency and reliability constraints.
• Research and prototype improvements: feature representations, model architectures, active learning for label efficiency, domain adaptation for emerging content categories.

Skills & Requirements

Who You Are

• You have shipped ML models to production and lived with the consequences — you know what model drift looks like and how to catch it before it becomes a customer issue.
• You treat evaluation as a first-class engineering artifact. A model without a model card is not finished — and you set and enforce that standard for the team.
• You define the methodology, not just apply it. You produce the evaluation framework that other data scientists use, and you hold them to it.
• You can communicate precision/recall tradeoffs to a product manager and to a senior engineer in the same conversation, calibrated to each audience.
• You are energized by problems with real stakes: a false negative in Self-Harm classification is not an acceptable error rate.
• You mentor by example and by expectation: your code, your analysis, and your documentation set the standard.

About Securly

Benefits

About the team:

The Technical Program Management team is responsible for planning, management and execution of several major technical programs per year for the Engineering organization across the entire portfolio of cloud data management products. This team owns and manages multiple concurrent, and often conflicting, priorities; achieving results through logic, communication, business judgment and personal relationships; and ultimately delivering products of the highest quality. 

About the role:

Rubrik is currently seeking an experienced Technical Program Manager (TPM) to join our dynamic Engineering Program Management organization. This role will be based in Pune and will report directly to the Sr. Director of Technical Program Management.

We are looking for a TPM who thrives in a fast-paced, dynamic environment and possesses strong technical acumen. Your ability to drive outcomes will be highly valued, encompassing the creation and maintenance of project momentum, decisive action, obstacle removal, risk management, minimizing delays, proactive communication, and timely delivery of features and products.

What you'll Do

As a TPM your ultimate goal will be to deliver products of the highest quality. Additionally, you will:

• Be responsible for planning, managing, and executing several major technical programs and initiatives each year for our Engineering Organization across our Product portfolio. 
• Collaborate with Engineering and Product Leadership and functions such as Engineering, Product Management, Customer Support etc. to prioritize, plan, and deliver new features and products to the market. 
• Lead cross-functional teams, ensuring alignment and effective program execution (conduct cross-functional stand-ups / scrum of scrums).  This will involve feature prioritization, planning, milestone tracking, risk management, risk mitigation, metrics & status reporting, escalations (when needed), beta programs etc.
• Oversee the management of product releases, release metrics & release processes
• Create & optimize processes based on learnings to ensure predictable, consistent, and top-quality execution.
• Define metrics and success criteria for programs & monitor them through the Product Development Life Cycle.
• To succeed in this role, you must be adept at juggling multiple concurrent priorities, often with conflicting requirements. You will achieve results through logical thinking, effective communication, sound business judgment, and the ability to influence outcomes without direct authority. 

Experience and qualifications you'll need:

The qualifications and skills required for the role include:

• A Bachelor's degree or higher in engineering or a related technical field.
• A minimum of 7 years of experience in engineering program or project management.
• Proven track record of leading and executing large projects or initiatives within a complex and fast-paced organizational environment.
• Strong knowledge of Agile product development and experience working closely with cross-functional teams to deliver features to the market on time and with high quality.
• Thorough understanding of Product Development Life cycle, software release cycles, processes, metrics & tools. Capable of managing feature delivery processes and driving process improvements, reviewing metrics to enhance efficiency & driving OKRs.
• Detail-oriented mindset with the ability to comprehend the broader context of complex problems. Proficient in problem-solving techniques to prioritize tasks and manage obstacles and risks.
• Excellent verbal and written communication skills.

Preferred experience:

• Experience in release management, particularly in SaaS and On-Premises environments is advantageous

#LI-PM2

So, what’s the role all about?

The DevOps Engineer works as an integrated part of a software engineering team with specific focus on facilitating and building automated pipelines for continuous delivery of the team's deliverables with guaranteed production-level quality and supportability.

How will you make an impact?  

• Manage large scale cluster environments residing on AWS/On prem Windows servers.
• Perform high-level, day-to-day operational maintenance, support, and upgrades for the existing infrastructure.
• Research and recommend innovative solutions, and where possible, automate key administration tasks.
• Provide guidance in the creation and modification of standards and procedures
• Create topics, setup redundancy cluster, deploy management / monitoring tools, alerts.
• Provide technical expertise and guidance to the team.

Have you got what it takes?

• Proven expertise in managing .NET applications and Windows Server environments.
• Expertise in automation through Python or PowerShell is a must.
• Hands-on experience with AWS, CI/CD pipelines using Jenkins and GitHub Actions.
• Solid experience in setting up and maintaining high-availability clusters, including providing 24/7 support.
• Proficient in automation and configuration management using Ansible.
• Strong understanding of security best practices, performance optimization, and disaster recovery planning.
• Familiarity with Team Foundation Server (TFS) and SQL Server is a plus.
• Experience with Prometheus and Grafana for monitoring and observability.

 What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 9025

Reporting into: Tech Manager, CX

Role Type: Individual Contributor

So, what’s the role all about?

Within Actimize, the AI Platform is developing the next generation advanced analytical cloud platform that will harness the power of data to provide maximum accuracy for our clients’ Financial Crime programs. As part of the PaaS/SaaS development group, you will be responsible for developing this platform for Actimize cloud-based solutions and to work with cutting edge cloud technologies.

How will you make an impact?

NiCE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions & has been consistently ranked as number one in the space

At NiCE Actimize, we recognize that all employee’s contributions are integral to our company’s growth and success. To find and acquire the best and brightest talent around the globe, we offer a challenging work environment, competitive compensation, and benefits, and rewarding career opportunities. Come share, grow and learn with us – you’ll be challenged, you’ll have fun and you’ll be part of a fast growing, highly respected organization.

This new SaaS platform will enable our customers (some of the biggest financial institutes around the world) to create solutions on the platform to fight financial crime.

• Design, and develop scalable, resilient, and enterprise-grade products from the ground up, serving as a technical leader within the development team.
• Drive end-to-end technical tasks and initiatives, defining the technical approach and ensuring alignment with business goals.
• Serve as a technical subject matter expert, providing guidance, mentorship, and expert-level code reviews to ensure high-quality, maintainable, and efficient solutions.
• Pitch ideas and innovate continuously to take the team and project to the next level.
• Own the technical challenges for high-availability systems, ensuring they meet stringent performance, reliability, and security standards.
• Collaborate effectively in multi-disciplinary Agile teams, adopting Agile methodologies and tools.
• Provide expert-level code reviews, guiding the team in translating complex business requirements into elegant and scalable technical artifacts.
• Implement and improve system monitoring, alerting, and observability.
• Create infrastructure through automation for hosting services on AWS.
• Collaborate with multiple teams and stakeholders to achieve business goals.
• Display a strong sense of ownership and proactiveness, and must have delivered applications that are performant, resilient, and efficient from a cost and operations perspective.

Have you got what it takes?

• 4+ years of experience working in the software industry as a software engineer (part of a SW development team and not a support team).
• Experience building GenAI products using tools like AWS Bedrock and OpenAI is must.
• Good experience on Prompt Engineering and advanced prompt techniques.
• Expert-level proficiency in Python and a proven track record of implementing Cloud Native solutions on AWS.
• Deep expertise in designing and deploying solutions within the AWS ecosystem, with an in-depth understanding of AWS networking, security, and costing.
• Experience working in and driving Continuous Integration and Delivery (CI/CD) practices using industry-standard tools such as Jenkins, Docker, Kubernetes, and Artifactory.
• Must have architected and deployed complex microservices from scratch on a cloud ecosystem, owning the entire lifecycle from design to production.
• Must have experience in creating docker containers and hosting the same using EKS/ECS.
• Huge advantage: Hands-on experience with AWS components like API Gateway, Glue, EC2, Lambda, S3, CloudWatch, DynamoDB, SQS, AWS Bedrock, etc.
• Experience with DevOps practices and tools like JIRA, Confluence, and Terraform.
• A team player that demonstrates a strong work ethic, creativity, assertiveness, and flexibility
• Prior experience in the Finance, Fraud, or Anti-Money Laundering (AML) domains is a plus.
• Exposure to GenAI tools like GitHub / Co-pilot is also required.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10230
Reporting into: Tech Manager
Role Type: Individual Contributor

WHO YOU ARE:

The Senior Product Manager leads the Product Life Cycle and strongly contributes to the research & development activities related to the design and development of our products and qualification or re-qualification of new and existing products. The individual will work with Zinnia’s Product Organization to ensure alignment with organization’s strategy and vision.

WHAT YOU’LL DO:

• Lead & contribute into the execution of product lifecycle processes for our Insurtech products/platforms, work with cross-functional teams to ensure fulfilment of product requirements, evaluates product performance and transition products from development to commercialization.
• Lead technical discussions with Engineering teams & thoroughly manage technical/business requirements.
• Assists in determining product delivery and deployment dates for new product releases, feature and maintenance releases and regular corrective service or service pack releases.
• Mentor/Drive a team of Product Managers while acting as a technical consultant to the product organization and leads research, and prototyping of innovative technologies and products.
• Ensures the technology and architectural roadmap of engineering is properly aligned with and supports the product/business road map.
• Acts as a customer liaison on technical issues related to product integration, custom development and requirements.
• May lead major releases and ensure feature enhancements respond to customer requests.
• Responsible for product delivery managing schedules and tasks related to all aspects of product development.

WHAT YOU’LL NEED:

• 8+ years of experience into Product Management, including analyzing software/product design, development, and deployment.
• Bachelor’s/Master's or equivalent Degree in technology or related field
• Strong Background of working as a Technical Product Manager or Business Analyst/Product Analyst in an enterprise environment.
• Hands-on understanding of API Integration, SQL, Data Analysis etc.
• Strong understanding of SDLC & technology system interfaces, data integration, networks, and operating systems
• Coaching & mentoring a team of Product Managers or Product Owners
• An SME who performs work with a high degree of latitude; handles the most complex issues.
• Possess strong Communication skills, Problem-solving & Analytical thinking skills.
• Can lead individual assignments & deliver with strong expertise
• Expert level experience in delivery methodologies (Scrum/Kanban) and the use of relevant tools
• Ability to influence, lead, and work as part of a cross-functional in a global team setup
• Experience in Life & Annuity Industry is preferred, not mandatory

WHAT’S IN IT FOR YOU?

At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

_#LI-RS1

Overview of Role

66degrees is looking for a Technical Delivery Manager who has evolved from a strong software engineering background into a delivery leadership role. This role operates at the intersection of product strategy, technical architecture, and engineering execution. You will play a critical role in translating business vision into scalable technical solutions, partnering with cross-functional teams to drive execution and ensure quality. This role requires someone who can balance technical depth with delivery excellence, thriving in ambiguity to build solutions that create measurable business impact.

Responsibilities

• Own end-to-end delivery of software engineering projects from planning to release, contributing to roadmap and feature definition.
• Define project scope, timelines, and resource allocation to ensure predictable delivery while proactively identifying risks and trade-offs.
• Collaborate closely with engineering teams on system design, architecture, and technical decisions, ensuring scalability and performance.
• Drive execution across backend, frontend, and cloud-based systems, partnering with AI and data teams to build data-driven products.
• Ensure adherence to engineering best practices, code quality, and scalable architecture through structured yet flexible workflows.
• Lead Agile processes including sprint planning, stand-ups, reviews, and retrospectives to improve team velocity and predictability.
• Work with stakeholders to translate complex business requirements into clear technical execution plans and architecture artifacts.
• Communicate project status, risks, and outcomes effectively to leadership and stakeholders at all levels of the organization.
• Identify and manage dependencies and blockers, driving continuous improvement in delivery processes and team performance.

Qualifications

• 8+ years of experience with a strong foundation in software engineering, architecture, or technical delivery roles.
• Proven experience in system design, solution architecture, and leading the deployment of scalable applications.
• 3+ years of experience in Delivery or Technical Project Management, with prior experience as a Tech Lead or Senior Engineer.
• A Bachelor’s degree in Computer Science, Computer Engineering, or a related field required.
• Hands-on expertise in backend development (Python/Java/Node.js) and frontend frameworks (React or similar).
• Strong understanding of cloud platforms (GCP/AWS/Azure), microservices, and CI/CD practices.
• Proficiency in Agile/Scrum methodologies and tools like Jira or Azure DevOps; Scrum certifications (CSM/PSM) preferred.

Challenges

Building for Scale, Rapid Iterative Development, and Customer-centric Product Thinking at each step defines every day for a developer at PhonePe. Though we engineer for a 50million+ strong user base, we code with every individual user in mind. While we are quick to adopt the latest in Engineering, we care utmost for security, stability, and automation. Apply if you want to experience the best combination of passionate application development and product-driven thinking

As a Software Engineer:

● 7+ years of experience in the art of writing code and solving problems on a Large Scale.

● You will build Robust and scalable web-based applications You will need to think of platforms & reuse

● Build abstractions and contracts with separation of concerns for a larger scope

● Drive problem-solving skills for high-level business and technical problems.

● Do high-level design with guidance; Functional modeling, break-down of a module

● Do incremental changes to architecture: impact analysis of the same

● Do performance tuning and improvements in large scale distributed systems

● Mentor young minds and foster team spirit, break down execution into phases to bring predictability to overall execution

● Work closely with Product Manager to derive capability view from features/solutions, Lead execution of medium-sized projects

● Work with broader stakeholders to track the impact of projects/features and proactively iterate to improve them As a senior software engineer you must have

● Extensive and expert programming experience in at least one general programming language (e.g. Java, C, C++) & tech stack to write maintainable, scalable, unit-tested code.

● Experience with multi-threading and concurrency programming

● Extensive experience in object-oriented design skills, knowledge of design patterns, and huge passion and ability to design intuitive module and class-level interfaces

● Excellent coding skills – should be able to convert the design into code fluently

● Knowledge of Test Driven Development

● Good understanding of databases (e.g. MySQL) and NoSQL (e.g. HBase, Elasticsearch, Aerospike, etc)

● Strong desire to solving complex and interesting real-world problems

● Experience with full life cycle development in any programming language on a Linux platform

● Go-getter attitude that reflects in energy and intent behind assigned tasks

● Worked in a startups environment with high levels of ownership and commitment

● BTech, MTech, or Ph.D. in Computer Science or related technical discipline (or equivalent).

● Experience in building highly scalable business applications, which involve implementing large complex business flows and dealing with a huge amount of data.

● An open communicator who shares thoughts and opinions frequently listens intently and takes constructive feedback.

As a Software Engineer, good to have

● The ability to drive the design and architecture of multiple subsystems

● Ability to break-down larger/fuzzier problems into smaller ones in the scope of the product

● Understanding of the industry’s coding standards and an ability to create appropriate technical documentation.

Challenges

Building for Scale, Rapid Iterative Development, and Customer-centric Product Thinking at each step defines every day for a developer at PhonePe. Though we engineer for a 50million+ strong user base, we code with every individual user in mind. While we are quick to adopt the latest in Engineering, we care utmost for security, stability, and automation. Apply if you want to experience the best combination of passionate application development and product-driven thinking

As a Software Engineer:

● You will build Robust and scalable web-based applications You will need to think of platforms & reuse

● Build abstractions and contracts with separation of concerns for a larger scope

● Drive problem-solving skills for high-level business and technical problems.

● Do high-level design with guidance; Functional modeling, break-down of a module

● Do incremental changes to architecture: impact analysis of the same

● Do performance tuning and improvements in large scale distributed systems

● Mentor young minds and foster team spirit, break down execution into phases to bring predictability to overall execution

● Work closely with Product Manager to derive capability view from features/solutions, Lead execution of medium-sized projects

● Work with broader stakeholders to track the impact of projects/features and proactively iterate to improve them As a senior software engineer you must have

● Extensive and expert programming experience in at least one general programming language (e.g. Java, C, C++) & tech stack to write maintainable, scalable, unit-tested code.

● Experience with multi-threading and concurrency programming

● Extensive experience in object-oriented design skills, knowledge of design patterns, and huge passion and ability to design intuitive module and class-level interfaces

● Excellent coding skills – should be able to convert the design into code fluently

● Knowledge of Test Driven Development

● Good understanding of databases (e.g. MySQL) and NoSQL (e.g. HBase, Elasticsearch, Aerospike, etc)

● Strong desire to solving complex and interesting real-world problems

● Experience with full life cycle development in any programming language on a Linux platform

● Go-getter attitude that reflects in energy and intent behind assigned tasks

● Worked in a startups environment with high levels of ownership and commitment

● BTech, MTech, or Ph.D. in Computer Science or related technical discipline (or equivalent).

● Experience in building highly scalable business applications, which involve implementing large complex business flows and dealing with a huge amount of data.

● 5+ years of experience in the art of writing code and solving problems on a Large Scale.

● An open communicator who shares thoughts and opinions frequently listens intently and takes constructive feedback.

As a Software Engineer, good to have

● The ability to drive the design and architecture of multiple subsystems

● Ability to break-down larger/fuzzier problems into smaller ones in the scope of the product

● Understanding of the industry’s coding standards and an ability to create appropriate technical documentation.

What's the Role All About? 

 The Manager, Business Consulting (AI Adoption ), is a pivotal leadership role within our Customer Services Automation AI Center of Excellence. This position will lead a team responsible for driving measurable adoption, consumption, and business value across our AI customer base.

This is a people leadership role focused on ensuring customers achieve sustained usage and operational impact from AI solutions such as Copilot, AutoSummary, Autopilot, and Conversational AI. You will lead a team of consultants, partner cross-functionally across Customer Success, Product, Delivery, Sales, and Engineering, and help build the repeatable motions required to scale AI adoption globally.

This role is not focused on feature enablement alone. It is focused on business outcomes, workflow integration, value realization, and adoption at scale.

How Will You Make an Impact? 

As the Manager,Business Consultant, you will

• Lead and develop a team of AI Adoption Consultants
• Drive adoption and consumption outcomes across a portfolio of enterprise AI customers
• Build and improve repeatable adoption playbooks, scorecards, and operating rhythms
• Partner with internal teams to remove blockers and accelerate customer time-to-value
• Translate AI usage into business value, operational KPI improvement, and executive-ready narratives

Team Leadership

• Manage, coach, and develop a team of AI Adoption Consultants
• Set clear expectations, inspect quality of work, and drive a high-performance culture
• Support hiring, onboarding, capability building, and talent development
• Ensure team execution is aligned to customer outcomes and business priorities

AI Adoption & Value Realization

• Lead adoption strategy across a portfolio of enterprise AI customers
• Ensure customers achieve sustained usage targets and measurable business impact
• Identify adoption gaps, usage risks, and underconsumption patterns, and drive recovery plans
• Oversee adoption scorecards, account reviews, and executive-ready action plans
• Reduce time-to-value and improve adoption consistency across the portfolio

Workflow & Operational Transformation

• Guide teams in embedding AI into contact center workflows, agent routines, and customer journeys
• Help customers redesign processes to improve containment, reduce manual effort, and increase productivity
• Ensure AI solutions are operationalized, not just deployed

Cross-Functional Leadership

• Partner with Customer Success, Product, Engineering, Delivery, Sales, Education, and Support teams to accelerate adoption outcomes
• Escalate systemic blockers and influence action across internal stakeholders
• Bring customer insights and Day 2+ feedback into product and process improvement discussions

Business Value Storytelling

• Connect AI adoption to contact center KPIs and business outcomes
• Help customers and internal stakeholders understand the operational and financial impact of AI
• Support executive business reviews with clear, data-driven insights and recommendations.

Success Measures

Success in this role will be measured by:

• Sustained AI usage growth across assigned customer portfolio
• Achievement of adoption targets within six months of go-live
• Reduction in time-to-value
• Improvement in operational KPIs such as AHT, ACW, containment, CSAT, and agent productivity
• Quality and consistency of team execution
• Customer satisfaction, executive confidence, and referenceability

Have You Got What It Takes? 

• 18+ years of experience in contact center, CCaaS, customer success, professional services, digital transformation, AI adoption, or value realization
• 4+ years of experience leading direct reports in a customer-facing or consulting environment
• Strong experience working with enterprise customers in complex, matrixed environments
• Proven success driving measurable business outcomes and KPI improvement
• Strong understanding of contact center operations and key service metrics, including: AHT, ACW, FCR, Containment, Service Level, Occupancy, Agent Productivity
• Experience leading cross-functional initiatives involving AI, automation, workflow redesign, or conversational AI
• Strong executive communication, coaching, and stakeholder management skills
• Strong analytical and problem-solving ability with a bias for action

You Will Have an Advantage If You Also Have: 

• Experience with NICE, Genesys, Five9, or other CCaaS platforms
• Experience with conversational AI or automation platforms such as Cognigy, Amelia, or Omilia
• Experience in SaaS, CCaaS, or large-scale service operations
• Change management training or certification
• Familiarity with generative AI and enterprise AI use cases

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! 

Enjoy NiCE-FLEX!  

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Requisition ID -  10422

Reporting Into: Director , Professional Services

Role Type: People Management 

About the Role

We are seeking an experienced Engineering Infrastructure Security Manager to lead the security of our production and non-production engineering systems. This is a critical leadership role responsible for securing the infrastructure that powers the software development lifecycle, including source control systems, CI/CD pipelines, build environments, deployment platforms, developer tools, and associated cloud resources. The ideal candidate will bring deep technical expertise in infrastructure security, strong leadership capabilities, and a solid understanding of modern engineering and DevSecOps practices.

Key Responsibilities

Engineering Systems Security

• Design and implement security controls across development, staging, testing, and production environments
• Secure CI/CD pipelines, build systems, and deployment automation against supply chain threats
• Manage security for source control systems, code repositories, and secrets management platforms
• Oversee security of containerized environments (Docker, Kubernetes) and IaC ecosystems
• Ensure security across multi-cloud environments (AWS, GCP, Azure) and hybrid infrastructure

Security Architecture & Technical Leadership

• Design and implement security frameworks aligned with engineering workflows and developer productivity
• Implement zero-trust architecture and least-privilege access models
• Secure API gateways, service meshes, and microservices architectures
• Lead security initiatives across observability, logging, and monitoring platforms
• Strengthen network security posture including firewalls, VPCs, and segmentation

Risk Management & Vulnerability Response

• Conduct security assessments and penetration testing across engineering systems
• Manage vulnerability scanning and remediation programs
• Develop threat models for critical systems and deployment pipelines 
• Lead incident response for infrastructure security events
• Track and analyze security metrics (deployment security, configuration compliance, infra drift)

Team Leadership & Collaboration

• Build, mentor, and manage a high-performing team of security engineers
• Drive a “security as code” culture across engineering teams
• Collaborate with platform, SRE, and development teams to embed security into SDLC
• Provide training and guidance on secure infrastructure practices
• Foster a culture of security awareness and proactive risk reporting

Policy, Compliance & Governance

• Define and enforce security policies aligned with SOC 2, ISO 27001, NIST, PCI-DSS
• Ensure compliance with data protection regulations (GDPR, CCPA)
• Implement strong access control mechanisms and RBAC (must-have)
• Conduct regular audits and maintain compliance documentation
• Manage security for production data access and handling

Automation & Continuous Improvement

• Drive automation of security monitoring, controls, and incident response
• Implement security-as-code using Terraform, CloudFormation, and policy frameworks
• Integrate automated security testing into CI/CD pipelines (SAST, DAST, container scans)
• Maintain infrastructure security baselines and automated compliance checks
• Continuously reduce security technical debt

Business Continuity & Disaster Recovery

• Design and test disaster recovery plans for engineering infrastructure
• Implement backup strategies for source code, artifacts, and configurations
• Ensure high availability and resilience of critical systems
• Support incident response and business continuity planning from a security perspective

Basic Qualifications

Technical Expertise

• 8–12 years of experience in infrastructure security or related fields, with 3+ years in a leadership role
• Strong expertise in cloud security (AWS, GCP, Azure) and cloud-native architectures
• Hands-on experience with Kubernetes, containers, and orchestration platforms
• Deep understanding of CI/CD security, supply chain security, and DevSecOps practices
• Proficiency with Infrastructure-as-Code tools (Terraform, Ansible, CloudFormation)
• Experience with security tools: SIEM, vulnerability scanners, IDS/IPS, endpoint protection
• Strong knowledge of network security, encryption, IAM, and secrets management

Leadership & Collaboration

• Proven experience building and managing high-performing security teams
• Experience driving cross-functional initiatives across engineering, operations, and product teams
• Strong project management and execution skills
• Ability to mentor and grow security talent

Communication & Strategic Thinking

• Strong communication skills with ability to explain complex concepts to technical and non-technical stakeholders
• Experience presenting security strategies and risk insights to leadership
• Ability to translate business needs into security solutions
• Strong documentation and process definition skills

Compliance & Risk Management

• Experience with compliance frameworks: SOC 2, ISO 27001, NIST, PCI-DSS
• Strong understanding of risk assessment and security frameworks
• Knowledge of data privacy and regulatory requirements

Preferred Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Security, or related field
• Security certifications such as CISSP, CISM, CCSP, CEH, or cloud security certifications
• Experience with GitOps workflows and tools like GitHub Advanced Security or GitLab Security
• Proficiency in scripting/programming (Python, Go, Bash) for automation
• Experience in regulated industries (finance, healthcare, government)
• Background in SRE or DevOps practices
• Experience securing microservices and serverless architectures
• Strong interest in security research and evolving threat landscapes

What’s the role?

You will design and build automation frameworks and AI-enabled testing capabilities used across multiple teams. This role focuses on engineering scalable systems and tools, not just writing tests—turning real-world workflows into reusable automation and intelligent validation.

How will you make an impact?

• Design, develop, and maintain shared automation frameworks and platform components used across teams.
• Build and extend AI-enabled automation solutions, including intelligent validation and test generation.
• Develop service-level and API automation, ensuring coverage across distributed systems.
• Integrate automation into CI/CD pipelines, enabling continuous validation at scale.
• Collaborate with architects and engineering teams on backlog-driven platform development.
• Improve automation efficiency through AI-assisted development, test generation, and analysis.
• Debug and diagnose issues across automation, services, and system interactions.

Have you got what it takes?

• 5–8 years of professional software development experience (not just test execution).
• Strong programming skills in Java or C# with solid object-oriented design principles.
• Hands-on experience with modern automation frameworks (Playwright or similar).
• Experience building API and service-level automation (REST or event-driven systems).
• Working knowledge of Python, especially for AI-related workflows or tooling.
• Experience integrating automation into CI/CD pipelines.
• Strong understanding of system design, debugging, and maintainability.
• Ability to work across teams and contribute to shared platforms and frameworks.

AI & Automation expectations

• Hands-on exposure to LLMs or AI-assisted development tools.
• Experience applying AI/LLM tools to automate test generation, validation, or analysis.
• Practical mindset for using AI to solve real engineering problems, not just prompt tuning.

Nice to have

• Experience with TypeScript-based frameworks (Playwright ecosystem).
• Familiarity with cloud platforms (AWS/Azure).
• Experience building internal tools, SDKs, or shared libraries.
• Exposure to observability and debugging tools.
• Experience working in distributed systems or microservices environments.

What’s in it for you?

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

• At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Req ID: 10559
Reporting into: Tech Manager, Engineering, CX
Role Type: Individual Contributor

So, what’s the role all about?

Senior Automation Engineer is responsible for ensuring the quality and reliability of web applications through a combination of manual and automated end‑to‑end testing. The role involves designing and maintaining scalable automation frameworks, executing hybrid test strategies, and leveraging AI agents to accelerate automation and improve test coverage. This position may operate in a US‑shift model and requires close collaboration with cross‑functional teams to troubleshoot issues, integrate automation into CI/CD pipelines, and deliver high‑quality product releases.

How will you make an impact?

Conduct comprehensive e2e testing of web applications using both manual techniques and automated tools.

Develop, enhance, and maintain automation frameworks using industry standard tools and libraries‑standard tools and libraries. Integrate automated accessibility checks into CI/CD pipelines to enforce shift-left accessibility practices. Document findings with clear, actionable defect descriptions, screenshots in our test management system (i.e. JIRA)

Analyses information solves problems and reaches conclusions within his/her professional space. Create and execute automation E2E test cases for web applications along with data generation. 

Responsible for defined tasks of low to medium complexity. 

Good understanding of subject matter theory, professional concepts and their application within professional space. Attend training to continue to enhance existing knowledge in technical and non-technical areas. Adheres to Defined SDLC processes. 

Have you got what it takes?

B.E./B. Tech in Computer Science, Industrial/Electronic Engineering.

5 to 7 years of experience in IT as Automation QA Engineer.

4 + years of hands-on experience in UI Automation testing

Expert in designing test strategy, test cases, test plans.

Playwright equivalent UI testing tools

Languages Typescript/Java/JavaScript

Experience with CI/CD tools like Jenkins.

Experienced with defect management and tracking tools, preferably Jira.

Experience working in Agile methodology.

Exposure to AI tools like GitHub Copilot, Claude code or equivalent..

You will have an advantage if you also have:

ISTQB Certified or equivalent

Desirable to have knowledge of API validations using Postman or RestAPI. 

Desirable to have knowledge of Cloud services like AWS. 

Excellent communication skills, very good English

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10495

Reporting into:  Tech Manager
Role Type: Individual Contributor

Technical Project Manager

Location: Pune

Experience: 7 to 12 Years

About Us

“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. 

WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

MAKE AN IMPACT

Job Description:

Tech PM JD - Technical Program/Project Management (TPM) Role:

• Drive end-to-end delivery tracking for features and initiatives
• Mange Cross-Team dependencies, risks, and delivery milestones
• Coordinate with multiple engineering squads in Scrum/SAFe Agile
• Track execution progress, impediments, and release readiness
• Ensure alignment between roadmap commitments and execution
• Strong ownership mindset – “Get Things Delivered” 

All about you:

• Excellent written and verbal communication skills 
• Ability to communicate effectively with other Product Managers, development teams and the Core Product business teams
• Strong technical analysis skills to drive complex application designs and documentation (Functional \ Technical Interface Specifications, User Stories)
• Able to work independently with minimal supervision
• Experience with agile & waterfall development methodologies
• Display high degree of initiative & self-motivation with a willingness and ability to learn and take on challenging opportunities
• High energy, detail-oriented and proactive with the ability to function under pressure in an independent environment
• Able to document and understand business process models
• Knowledge and experience of data modelling techniques
• Cards and Payment industry knowledge
• Demonstrated prior experience as a successful product manager for at least one product in the market
• Prior experience with gathering technical requirements for Java backend systems and web UI's, with REST based web services; JSON, XML.
• Technologically savvy. Perhaps a software or data engineer by training. Proficient with data-intensive applications (APIs, Java, Spring, Containers, Microservices, Eventing)
• Proficient in SAFe Agile
• Organized. Able to take wild, loose, and varied abstract inputs from all over and evolve into iterative concrete action within a tool like JIRA, Aha

If you are keen to join us, you will be part of an organization that values your contributions, recognizes your potential, and provides ample opportunities for growth. For more information, visit www.capco.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Product Manager / Tech BA

Location: Pune

Experience: 7 to 12 Years

About Us

“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. 

WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

MAKE AN IMPACT

Job Description:

Tech BA JD - Product Manager Technical (PMT) Role:         

• The Product Manager - Technical will convert business requirements into functional requirements (user stories).
• Possess the aptitude to quickly learn and contribute to our complex platform.
• Proven expertise and experience to flesh out customer needs and business concepts, bring thought leadership and provide clarity of thought, define product & customer metrics and KPI
• Ability to design features through prototypes and experiments, decompose requirements into user stories, prioritize the backlog, and work with the engineering teams to ensure implementation of high quality products to your customer
• Understand technical implications and impacts of requirement requests.
• Author user stories including detailed acceptance criteria.
• Provide systems impact analysis and work estimates.
• Facilitate technical requirement reviews and joint application design sessions .
• Collaborate with software engineers (developers) to promote user story comprehension.
• Collaborate with quality engineers to ensure expected results.

If you are keen to join us, you will be part of an organization that values your contributions, recognizes your potential, and provides ample opportunities for growth. For more information, visit www.capco.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

So, what’s the role all about?

As a Data Engineer at NiCE, you will be joining a global team responsible for managing Oracle, Postgres, MySQLRDS databases. You will work alongside DBAs, DevOps, Engineering, and SRE teams to develop database strategies, frameworks, and best practices, with a focus on infrastructure as code. High availability is the number one priority with an emphasis on reliability and performance. Candidates should be able to develop a rapid understanding of our product portfolio and contribute to the reliability of our platform. Must work well within a fast-paced global and remote team environment and have strong communication and documentation skills. A strong work ethic and the ability to provide on-call 24x7x365 support on rotation are expected.

How will you make an impact?  

• Be a knowledge expert on all critical database activities such as replication, failover, archiving, performance tuning, reporting, scaling, capacity planning, and security.
• Refactor multiple legacy database processes for design and scalability that facilitate data integrity, client migration, and database schema changes in collaboration with the Engineering teams.
• Assist in tightening the database alerting procedures to help achieve the goal of 100% platform reliability.
• Provide guidance and support to Application Developers and QA teams on database-related projects and initiatives.
• Proactively plan and provide recommendations for capacity and resilience, with a strong focus on reliability.
• Collaborate with the Performance/Engineering teams on application SQL tuning and optimization.
• Provide excellent documentation and help to condense and publicize existing documentation.
• Proactively and regularly make recommendations for Database improvements.
• Provide in-depth evaluation and analysis of complex platform issues, resolving and preventing any critical incidents.

Have you got what it takes?

• Bachelor’s (mandatory) Degree or Master’s (preferred) in Computer Science, Engineering, Software Engineering, or a relevant field 
• At least 12+ years of proven experience with Postgres Database Management and Administration
• Proficiency in developing scripts using scripting languages such as Python, Perl, Bash, and YAML to automate the database maintenance and administration activities
• Experience with Linux-based infrastructure, Linux/Unix administration, and AWS.
• Experience with project management and workflow tools such as Jira, Version Control Systems such as GIT, etc.
• Experience with 24/7 support, backup, and recovery practices
• Stellar troubleshooting skills with the ability to spot issues before they become problems
• Exceptional coordination skills to work across global teams
• Time and project management skills, with the capability to prioritize and multitask as needed

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8894
Reporting into: Tech Manager, Cloud Operations
Role Type: Individual Contributor

About the team: 

The Customer Operations team is at the heart of Forma.ai's mission in optimizing incentive compensation plans for all companies. They work directly with our customers in helping them understand and take advantage of all the sales compensation features Forma.ai offers. From streamlining administration and management of sales commission to designing your sales compensation plan, our Customer Operations team ensures customers get the most value from our platform in optimizing every dollar spent on sales compensation. 

What you'll be doing: 

Reporting to the Senior Manager of Customer Operations, the Incentive Analytics Manager will contribute in the following areas:  

• Develop a strong understanding of the Forma.ai product and platform to establish yourself as a product expert
• Lead the ongoing operations for a portfolio of customers (i.e., commissions rule building, process execution, reporting and dashboarding, and overall product support)  
• Implement new Forma.ai platform features within your customer portfolio to support continuous improvement and automation
• Identify potential opportunities for process improvement in client processes (e.g., process execution, data validation, dashboard updates). Explore new techniques, working models to improve design and improve processes
• Lead design projects, including analysis, financial modelling, project planning, customer workshops, and presentation/recommendation of findings
• Guide and coach your team of Analysts/Associates to be high performing and client-focused
• Act as the main point of contact for senior customer stakeholders, establishing yourself as a trusted partner for your customers
• Be the main point of contact for Product team to articulate customer feedback and support the development of new product features 
• Collaborate with the Engineering team to implement new platform features within your customer portfolio to support continuous improvement and automation

What we're looking for: 

• 4+ years of progressive experience in management consulting, finance, sales operations, tech implementation, or similar quantitative focused role 
• 2+ years of experience leading project teams 
• Strong experience in leading the planning and execution of projects with multiple deliverables and stages
• Strong analytical problem-solving, organizational and project management skills
• Excellent communication skills, able to lead technical discussions with a non-technical audience
• Exceptional understanding of common analytical and presentation tools (Excel, PowerPoint) 

Nice to haves: 

• Experience with SQL and/or Python
• Have a sales incentive compensation background

What you can expect from us: 

• Meaningful compensation. In addition to your base salary, you’ll join our employee stock ownership plan to further recognize your contributions to Forma.ai’s success 
• Healthcare coverage. We have a full benefits package that includes medical, dental, vision, disability and life insurance, and a paid parental leave program 
• Learning and development. Access the resources you want to help you grow in your role by utilizing our $750 yearly training stipend 
• Growth. You’ll have a huge opportunity to build a career for yourself and gain the type of experience you’re looking for – whether that’s as an individual contributor or as a people leader

About the Team: 

The Customer Operations team works closely with new and existing customers by implementing product features, managing the operational parts of the platform, and optimizing our client’s sales performance management processes. We are always ready to support and help our customers to identify ways they can unleash the revenue-driving potential of their sales compensation program.  

If you’re passionate about data analytics and want to contribute to sales operations, we’d love to hear from you! 

What you’ll be doing: 

•  Work with new and existing customers to implement the company's new platform features as well as manage and optimize client processes
•  Learn the architecture and design of the company's platform to the extent of being able to independently complete updates, enhancements, and change requests
•  Lead onboarding & activities, including requirements gathering for incentive compensation plan rules, data analysis, and quality control
•  Assist the ongoing operations for a portfolio of existing customers and implement new features (i.e. rule building, process execution, reporting and dashboarding, and product support)
•  Scope, build and test automated workflows, processes and reporting capabilities to support automation of incentive compensation processes and improve business visibility
•  Support design projects including analysis, financial modelling, project planning, customer workshops, and presentation/recommendation of findings
•  Interact with key customer stakeholders to coordinate project execution 
•  Hire, guide and coach a team of Analysts, Associates, and Managers to be high performing and client­ focused
•  Act as the main point of contact for senior customer stakeholders
•  Act as a key point of contact to articulate customer feedback and support the development of new product features
•  Act as a key point of contact for the company's to implement new platform features across customers to support continuous product improvement

What we're looking for: 

• Education or Background in Engineering, Commerce, Mathematics and/or Statistics
• +6 years of working experience
• Experience in working with large datasets (SQL) and a strong understanding of logical structures of databases and workflows a plus 
• Strength in Excel to perform data profiling, segmentation, and aggregation  
• Understanding of data architecture and process flows  
• Analytical problem-solving ability, organizational, and project management skills 
• Ability to take ownership and run with tasks in a fast-paced and evolving environment 
• Understanding of common analytical and presentation tools (i.e., Excel, PowerPoint)

Nice to haves: 

• Experience with SQL and/or Python
• Experience with sales incentive compensation

So, what’s the role all about?

We’re looking for a Senior Technical Writer to own documentation across our Proactive AI product - a fast‑growing area within NiCE Cognigy that powers intelligent, autonomous customer interactions at scale.

In this role you will create and maintain both internal and external technical documentation: developer‑facing API and CLI references, integration guides, and release notes that enable our customers and partners to build on our platform as well as internal product specifications, architecture guides, used by our own engineering, product, and professional services teams.

You’ll be embedded in the product team - working closely with the engineering team - to deliver documentation that is accurate, timely, and useful. This is a highly autonomous individual‑contributor role where you own your output end‑to‑end.

How will you make an impact?

• Own end-to-end documentation for the Proactive AI product surface, covering both external developer documentation and internal technical content.
• Create and maintain REST API reference documentation - endpoints, authentication, request/response specs, error codes, and real working examples.
• Develop integration guides and quickstart tutorials that take a developer from zero to a working implementation.
• Maintain internal documentation including product and feature specifications, architecture and data-flow guides, admin and configuration manuals, and support runbooks.
• Monitor support channels and customer feedback to identify documentation gaps and continuously improve content quality.
• Manage versioning, changelogs, and deprecation notices to keep the docs estate consistent and current.
• Champion documentation best practices and leverage AI tooling - LLMs and documentation-specific tools - to improve quality and throughput.
• Collaborate with the UX team on in-product microcopy, tooltips, and error messages where needed.

Have you got what it takes?

• 5-7 years of experience as a Technical Writer, with at least 2 years producing developer-facing or API documentation.
• Proven track record of owning end-to-end documentation for complex enterprise software products.
• Strong grasp of REST APIs and developer-centric documentation - you can read an OpenAPI spec and turn it into documentation developers actually use.
• Experience using AI tools to assist with documentation workflows, with the ability to validate output and correct inaccuracies.
• Excellent written communication skills - clear, concise, and always optimised for the reader.
• Highly motivated, organised, and self-managed, with the ability to work effectively in a fast-paced environment.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10798

Reporting into:  Tech Manager
Role Type: Individual Contributor

So, what’s the role all about?

As a Product Owner within Employee Engagement Manager (EEM), you will help define requirements for an intelligent intraday management tool focused on innovation, automation, and empowerment. EEM Product Owners work with both Product Managers and R&D to define product requirements which will evolve the workforce management space. You will serve as the Product Manager’s representative in all scrum-related activities for sprint and release planning to help drive execution according to the roadmap. Where needed, you will represent the Product team in critical stakeholder communication with R&D leadership, technical account managers, support, and during other critical activities in support of the Product team’s needs. You will report directly to the Manager of Product Management and are expected to interact with experts in the WFM domain.

How will you make an impact?

Define functional requirements for new EEM product features

Support the detailed definition of the product roadmap aligned to the Product Manager’s vision

Create and own the prioritized backlog. Work with architects, R&D, and UX to understand the design and prepare for sprint and release plans

Provide appropriate conditions regarding usage behavior and key pain-points experienced by specified WFM personas. Review, give feedback, and approve product deliveries according to acceptance criteria within area of responsibility

Assist customer support, training, and implementation teams with product issues

Enable the creation of technical documentation including feature documentation, micro-learning videos, and release guide preparation

Support Product Managers and serve as a trusted collaborator in considering feature innovations and critical decision-making

Have you got what it takes?

B.E./B.Tech in Computer Science, Industrial/Electronic Engineering.

2-5 years of experience in IT

Ability to work in a highly autonomous environment with little oversight required to multitask and prioritize work

Proven experience on partnering with engineers for delivery of enterprise-class software

Background in Agile Development Methodologies, user stories, acceptance criteria, and product specification definition

Familiarity with cloud-based applications and AWS infrastructure

Track record of effectively using influence, negotiation, and relationship-building to drive plan execution

Ability to work later hours when necessary. Strong communication skills and ability to interact with globally situated stakeholders

Fast learner with ability to quickly grasp new technical concepts. Ability to work across boundaries in a matrix organization

Strong analytical and problem-solving skills. Ability to manage expectations with customers and internal stakeholders

You will have an advantage if you also have:

Experience with contact centers or workforce management practices

Familiarity with scheduling employees

Previous experience as a Business Analyst/Product owner for enterprise-class software

Strong mathematical background. Knowledge of both web and mobile applications

Understanding of user experience. Experience with agent experience for WFM, specifically around time-off topics. Familiarity with Pragmatic Marketing framework

Knowledge of JIRA and Confluence. Inquisitive mindset/ ability to innovate

Experience with building AI products and features

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10797

Reporting into:  Tech Manager
Role Type: Individual Contributor

Strategic Project Lead / Delivery Manager 

Data Annotation & AI Delivery

8+ Years of Experience

Position Overview

We are looking for a seasoned Delivery Manager (8+ years of experience) to lead large-scale data annotation and curation projects in support of cutting-edge LLM and multimodal AI research. You will oversee end-to-end delivery for projects with 100+ team members, ensure world-class data quality, and drive process and tooling innovation in collaboration with AI researchers and cross-functional teams.

This role is ideal for someone who combines deep technical expertise, proven leadership in managing large teams, and a passion for advancing AI/ML innovation. Given that our key customers operate in the data analytics, data engineering, and Business Intelligence (BI) space, the ideal candidate will bring hands-on leadership experience with platforms such as Databricks and Snowflake, enabling them to deeply understand customer domains, speak their language, and deliver annotation outcomes that are contextually relevant and technically sound.

Primary Responsibilities

1. Team Leadership & Development

• Lead, mentor, and grow large-scale teams of annotators and trainers.
• Drive performance management, career development, and targeted training.
• Foster a culture of excellence, ownership, and continuous learning.
• Design and implement motivation strategies (including gamification) to boost engagement and reward top performers.

1. Project Management & Coordination

• Define and manage project scope, objectives, timelines, and quality metrics.
• Align with cross-functional stakeholders on goals and deliverables.
• Proactively identify and resolve delivery risks, blockers, and dependencies.
• Provide clear and consistent reporting on progress, challenges, and solutions.

1. Data Quality & Integrity

• Own quality control and data integrity across the annotation lifecycle.
• Analyze datasets to identify trends, anomalies, and insights for improvement.
• Implement best practices for annotation, evaluation, and data curation.
• Share learnings and continuously improve quality processes.

1. Technical Collaboration & Innovation

• Partner with engineering and research teams to optimize internal tooling.
• Stay ahead of emerging trends in AI, ML, and multimodal processing.
• Champion innovations that reduce task completion times and improve efficiency.
• Maintain clear and scalable documentation for processes and training.

1. Customer & Domain Engagement

• Serve as a domain-knowledgeable point of contact for customers operating in data engineering, analytics, and BI environments.
• Leverage hands-on experience with platforms like Databricks and Snowflake to understand customer data workflows, terminology, and quality expectations.
• Translate customer-specific data engineering and BI contexts into clear, actionable annotation guidelines and quality benchmarks for delivery teams.
• Collaborate with customers to define annotation taxonomies and evaluation criteria that align with their data pipeline and analytics use cases.

Required Skills & Qualifications

• 10+ years of experience in engineering, program management, or delivery of large-scale projects.
• Proven ability to lead and scale large teams (100+ members) with measurable impact.
• Strong technical grounding in AI/ML, data annotation, and multimodal systems.
• Hands-on leadership experience in data analytics, data engineering, or BI domains, with working knowledge of platforms such as Databricks and/or Snowflake (architecture, pipelines, data modeling, and production workflows).
• Familiarity with the modern data stack including ETL/ELT pipelines, data warehouses, data lakes, and BI tools (Power BI, Tableau, Looker, or similar).
• Ability to translate complex data engineering and analytics concepts into annotation frameworks, quality standards, and training materials.
• Proficiency in Python (preferred) or Swift for data analysis and automation.
• Strong mathematical and analytical skills for data-driven problem solving.
• Experience in data curation, annotation pipelines, and quality control.
• Excellent communication and stakeholder management skills.
• Track record of driving high-quality outputs under tight deadlines.

Preferred Skills & Qualifications

• Advanced degree in Computer Science, Data Science, AI, or related fields.
• Experience applying gamification to workforce engagement.
• Familiarity with modern project management tools & methodologies.
• Exposure to state-of-the-art multimodal AI technologies.
• Prior experience managing annotation or data labeling projects for customers in the data engineering, analytics, or BI space.
• Familiarity with SQL at an advanced level and data orchestration tools such as Apache Airflow, dbt, or Prefect.
• Certifications in Databricks (e.g., Data Engineer Associate) or Snowflake (e.g., SnowPro Core) are a plus.

So, what’s the role all about?

Our company is seeking a highly skilled Technical Manager, Engineering with expertise in writing software with real time constraints to join our software development team. We are looking for an energetic, passionate software leader who thrives on successfully releasing products to the market, an established R&D leader, passionate about building and operating cloud native and highly distributed products that are used by millions of users in a SaaS business model, has a deep understanding of agile development methods and can lead a team of highly qualified software engineers. 

How will you make an impact? 

• Team Leadership:
• Lead empathetically and coach engineering teams, fostering a collaborative environment to provide technical leadership to achieve project goals. 
• Empower team members to make technical decisions, instil sense of ownership and self-organize.
• Hands-on with coding, practiced in Claude Code, Git Hub copilot, must have latest AI skills.
• Work closely with team members and provide technical guidance where required.
• Conduct regular performance reviews and provide constructive feedback to team members. 
• Manage all aspects of the team such as hiring, reviews, mentoring and promotions
• Provide worldwide support to our customers, handle incident bridges & customer escalations
• Prioritize, assign and manage department activities and projects in accordance with the R&D departments goals and objectives.
• Adjust hours of work, priorities and staff assignments to ensure efficient operation based on workload.
• Play major role in envisioning and execution of next gen plans (e.g. architecture) to achieve longer term strategic objectives of the organization.
• Identify and address roadblocks that hinder team productivity, including organizational obstacles, resource constraints, and dependencies. 
• Collaborate with other departments to remove impediments that require cross-functional support. 

Stake Holder Management

• Work with the line of business to define the product roadmap and strategy.
• Communicate effectively with product owners, technical architects, business stakeholders, and other cross-functional teams to align on project goals and priorities. 
• Manage expectations and provide transparent updates on project progress. 
• Address concerns and mitigate risks proactively. 

Agile Methodology

• Perform sprint wise planning and development of short, medium, and long-term plans to achieve strategic objectives.
• Create estimations for projects in collaboration with architects, developers and QA
• Facilitate effective sprint reviews and demonstrations to stakeholders
• Formulate metrics for quality and productivity improvement

Technical Oversight

• Actively guide and mentor the team to develop features to meet functional, documentation and quality while obviating roadblocks.
• Review technical designs and architecture to ensure quality, scalability, and maintainability. 
• Monitor code quality and identify areas for improvement through code reviews. 
• Collaborate with technical leads to resolve complex technical challenges and make informed technology decisions
• Drive and impact all current processes related to software development and improvements across the org as necessary.

Continuous Improvement:

• Encourage a culture of continuous improvement within the team by analyzing project metrics, identifying areas for optimization, and implementing necessary changes. 
• Promote knowledge sharing and cross-training among team members to enhance overall team capabilities. 

Have you got what it takes?

• Bachelor/Master of Engineering Degree in Computer Science, Electronic Engineering or equivalent from reputed institute
• 15+ years of experience in Software development.
• At least 3 years' experience in managing multiple teams of software developers including first-line Managers , Architects and Product Managers.
• Proven track record of managing the development of enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem.
• Experience developing and supporting multi-tenant cloud-native software delivered as-a-Service (SaaS).
• Experienced in VoIP, telecom, Media handling with protocols such as SIP, SDP, RTP, RTCP.
• Have knowledge of Inbound, Outbound and most aspects of CCaaS.
• Good exposure to Service Oriented Architecture and associated design patterns for development, deployment, and maintenance.
• Familiar with DevOps processes and tools employed in SaaS architectures to support CI/CD and monitoring.
• Familiar with Quality targets and SLAs for SaaS applications.
• Experience of product development using C++, C# technologies and frameworks like .Net.
• Familiarity and/or experience with public cloud infrastructures and technologies such as Amazon Web Services (AWS).
• Experience working abroad or with global teams is preferred.
• Demonstrated ability to deftly influence others, especially in sensitive or complex situations.
• Deep experience with agile software development techniques and pitfalls.
• Excellent communication skills, problem-solving and decision-making skills.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID- 10696
Reporting into: Director, Engineering, CX
Role Type: Individual Contributor

As an Agile Project Manager (APM), you will drive the day-to-day execution rhythm for one or more delivery teams. You will ensure clarity, structure, and flow across all Agile ceremonies, maintain strong backlog hygiene, and support teams in delivering predictable, high-quality outcomes.
This role is critical in operationalising DeepIntent’s delivery methodology at the team level. Where Senior PMs operate across product lines and strategic programs, the APM ensures execution excellence within each team—making sure the fundamentals are strong, the work is well-scoped, and the team is consistently unblocked.
You will play a key role in our operating model, ensuring that Agile practices, Jira governance, and modern automation-first principles are applied effectively to maximise team throughput and quality.

• Execution & Delivery Leadership
  • Own and facilitate team-level Agile ceremonies: refinement, planning, daily standups, reviews, and retrospectives.
  • Ensure stories meet high-quality bars (acceptance criteria, categories, estimation readiness).
  • Maintain backlog hygiene and ensure a steady pipeline of well-defined work.
  • Track sprint commitments, highlight potential delivery risks, and proactively surface blockers.
  • Support teams in strengthening estimation discipline, predictable delivery, and iterative progress.
• Cross-Team Collaboration & Requirement Clarity
  • Partner closely with Product Managers and Engineering Managers to ensure requirements are complete, clear, and implementation-ready.
  • Help teams understand priorities, upcoming roadmap items, and cross-team dependencies.
  • Coordinate with other APMs/Sr PMs to align timelines, track inter-team handoffs, and resolve workflow friction.
• Process Discipline, Governance & Compliance
  • Ensure accurate capitalization tagging, Jira hygiene, and compliance with process standards.
  • Maintain documentation best practices (Confluence pages, release notes, workflow guides, etc.).
  • Uphold delivery operating model guidelines developed by the PMO.
• Reporting & Operational Insights
  • Generate foundational operational reports:
    • Team velocity
    • Burndown/burnup
    • Throughput
    • Sprint summaries
  • Provide concise status updates to PMs, EMs, and Senior PMs.
  • Support trend analysis at the team level to improve predictability and remove recurring blockers.
• AI-Enabled Productivity & Workflow Automation
  • Use AI tools (Claude, Cursor, Jira automation) to streamline repetitive operational steps.
  • Help identify opportunities for automation within ceremonies, reporting, and Jira workflows.
  • Contribute inputs to the broader Agentic Framework being developed by the Project Management team.

• 1+ years of experience in Agile project coordination, Agile delivery, or team-level project management in a technology/product environment.
• Solid understanding of Agile delivery rhythms and team execution patterns.
• Strong knowledge of Jira, Confluence, and basic reporting/dashboards.
• Ability to maintain structure, clarity, and organisation in fast-moving environments.
• Strong communicator who facilitates productive conversations and removes ambiguity.
• High emotional intelligence and comfort working with cross-functional teams.
• Interest in AI tools (Cursor, Claude) and willingness to adopt automation-first practices.
• Bonus: experience in healthcare, adtech, or data-centric product environments.

About the Role

We are seeking a Data Governance & AI Trust Manager to define and operationalize the governance framework that enables high‑quality, well‑governed data to safely and effectively power GenAI agents, copilots, and analytics across the company.

As the organization accelerates adoption of Generative AI, the quality, structure, provenance, and clarity of corporate operating data have become critical enablers of AI performance, trustworthiness, and value. This role exists to ensure that the company’s operating data ecosystem is intentionally designed, consistently governed, and fit for AI‑enabled use cases, rather than fragmented, ambiguous, or ad‑hoc.

This role reports to the CISO & CIO and operates as a cross‑functional data governance authority across all company content. It does not own or manage the data itself; content ownership remains with business and platform owners. Instead, this role defines the standards, policies, and operating expectations under which data is created, managed, shared, retained, and made eligible for analytics and GenAI use.

A core responsibility of the role is to set the vision for the company’s internal data ecosystem—including how platforms such as SharePoint, Confluence, Jira, Slack, Teams, and related systems should be used together—and to establish clear operational standards (for example, when content belongs in SharePoint versus Confluence, and how that decision impacts AI use).

Governance is expected to be operationalized through native platform controls and existing enterprise tooling, rather than through standalone or heavyweight governance systems. The role translates governance principles into practical, enforceable standards that improve data quality, reduce ambiguity, and materially improve GenAI outcomes.

This is not a traditional data engineering or compliance analyst role. Success requires strong program ownership, the ability to drive cross‑functional alignment without direct authority, and sound judgment at the intersection of data quality, AI trust, security, and business operations.

Your Day‑to‑Day

Governance Framework Design & Ownership

• Own and evolve the company’s Corporate Operating Data Governance framework
• Define governance standards for unstructured and semi‑structured data across collaboration and productivity platforms
• Establish clear ownership models (Data Owners, Data Stewards, Custodians) for operating data domains
• Ensure governance practices enable business velocity rather than obstruct it
• Operationalize governance through native platform capabilities (e.g., metadata, permissions, retention, labeling, workflows) rather than standalone governance tooling

Metadata, Classification & AI Eligibility

• Define and maintain metadata standards, including:
  • Data classification
  • Purpose of use
  • Lifecycle state
  • AI eligibility and exclusion rules
• Partner with Security and Legal to ensure alignment with privacy, regulatory, and contractual obligations
• Embed metadata and classification standards directly into existing platforms rather than creating parallel systems

Data Quality & Trustworthiness

• Establish fitness‑for‑purpose data quality expectations for corporate operating data
• Define quality signals for:
  • Accuracy
  • Completeness
  • Timeliness
  • Consistency
• Partner with business teams to identify high‑risk or high‑impact data domains
• Ensure AI‑enabled experiences are grounded in authoritative, explainable, and traceable data sources

Lifecycle, Retention & Risk Management

• Define lifecycle expectations for operating data, including creation, maintenance, archival, and deletion
• Coordinate retention and defensibility standards to support legal, compliance, and audit needs
• Reduce long‑term risk from unmanaged or over‑retained unstructured data
• Support eDiscovery and investigation readiness through clarity and traceability

Cross‑Functional Execution & Enablement

• Drive accountability across Product, Engineering, Security, Legal, IT, and Business teams
• Establish practical governance cadences, reporting, and decision forums
• Provide authoritative guidance and operating standards while enabling teams with clear, pragmatic direction
• Foster a data‑aware and AI‑responsible culture through enablement and education rather than enforcement alone

What You Bring to the Team

• 6+ years of experience in data governance, data management, AI governance, security, or related operational leadership roles
• Experience governing unstructured or operational data (e.g., collaboration platforms, knowledge systems, document repositories)
• Strong understanding of data quality concepts and lifecycle management
• Familiarity with AI risk considerations including data provenance, bias, privacy, and misuse
• Demonstrated ability to drive cross‑functional execution without direct authority
• Excellent written and verbal communication skills for executive and technical audiences
• Sound judgment balancing governance rigor with business pragmatism
• High degree of ownership and follow‑through

What We’d Like to See (Not Required)

• Experience supporting AI governance, AI enablement, or responsible AI initiatives
• Exposure to regulated environments (HIPAA, HITRUST, SOC 2, GovRAMP, or similar)
• Familiarity with collaboration platforms such as Jira, Confluence, Slack, and Microsoft 365
• Experience partnering closely with Security, Legal, or Risk teams
• SaaS or data‑platform operating environment experience

What you’ll get in return 

• Competitive Leave & Benefits
• Comprehensive health coverage
• Equity for every employee – share in our success
• Growth-focused environment – your development matters here

Work arrangements 

• Standard hours: 8 hours/day, 5 days/week
• Location: Pune, Hybrid (3 days a week in office)
• Shift: 12pm-9pm IST

About the Role

As a Product Owner in the AI Solutions team, you will play a pivotal role in translating strategic direction into actionable product increments. You will work closely with engineering teams in India, Nepal, and the US to ensure that our generative AI platform delivers measurable value to healthcare payers, with a focus on key business cases (i.e. Payment Integrity) and unstructured data solutions. This is an execution-focused role, responsible for the “how” of delivery and sprint cadence, while closely partnering with the Senior Product Manager who drives the “what” and “why.”

Your day to day

• Create and maintain a structured product backlog for GenAI solutions, ensuring clear problem statements, acceptance criteria, and definitions of done.
• Own GenAI stories in Jira, maintaining distinct boards, sprint cadences, and capacity visibility as defined by team processes.
• Break down high-level product and governance objectives into actionable user stories and tasks.
• Lead grooming sessions with engineers, data modeling, stakeholders, and others to clarify scope, estimate effort, and prioritize work based on business value and readiness.
• Drive sprint planning, coordinate daily stand-ups for the AI team, and proactively remove blockers to ensure commitments are met and deliverables align with the roadmap.
• Define and execute acceptance testing for completed features, verifying that data traceability, outputs, and governance capabilities meet requirements.
• Coordinate with security and compliance to ensure features meet auditability, observability, and hallucination control guardrails.
• Prepare release notes, user guides, and internal training materials; support deployments with DevOps and ensure client-facing documentation reflects new capabilities.
• Act as a liaison between product leadership, engineering, data modeling, and platform teams; communicate progress and issues clearly.
• Track and report on key SDLC metrics (burndown, velocity, throughput, capacity) and maintain a knowledge base of FAQs, lessons learned, and key decisions.
• Champion continuous improvement by applying agile best practices, identifying process bottlenecks, and leveraging AI tools for backlog management and documentation.

What you bring to the team

• 3+ years as a Product Owner or similar role in a data-driven environment, ideally supporting AI, data platforms, or healthcare products.
• Experience working with distributed engineering teams, preferably across US and India time zones, and familiarity with Scrum/Agile methodologies and tools (e.g., Jira, Confluence).
• Demonstrated ability to translate strategic product direction into actionable backlog items, groom stories with engineers, and manage sprint cadence.
• Strong understanding of the software development lifecycle (SDLC) and release management, with the ability to coordinate acceptance testing and quality assurance.
• Exposure to healthcare data (claims, clinical, or payer workflows) and AI/ML technologies.
• Excellent communication and organizational skills; comfortable interfacing with technical and non-technical stakeholders across product, engineering, security, and sales.
• Fluency in English (required for India-based roles).

What we would like to see, but not required

• Experience with healthcare interoperability standards (e.g., HL7 V2, FHIR, X12).
• Experience with cloud technologies (AWS, Azure, GCP), Databricks, or Snowflake.
• Prior work in a high-growth, fast-paced startup environment.

What you’ll get in return 

• Competitive Leave & Benefits
• Comprehensive health coverage
• Equity for every employee – share in our success
• Growth-focused environment – your development matters here

Work arrangements 

• Standard hours: 8 hours/day, 5 days/week
• Location: Pune, Hybrid (3 days a week in office)
• Shift: 12pm-9pm IST

Overview of Role

As 66degrees continues its rapid growth, we are seeking a hands-on, highly technical IT Operations Manager to build and manage our internal IT Operations function. This is a critical management role responsible for the stability, integrity, and operational excellence of our core information technology systems.

Reporting to the Director/VP of Technology, you will take ownership of our cloud infrastructure, hardware assets, and our comprehensive portfolio of SaaS business applications, along with the team members dedicated to each of these IT subsets. You will build and mentor a team of talented IT engineers, establish and manage operational processes, and serve as the key escalation point for all IT Operations. The ideal candidate is a player and coach with a deep technical understanding of modern infrastructure and SaaS management, capable of leading a team, guiding technical strategy, and getting hands-on with the work when the need arises.

Key Responsibilities

Team Leadership & Management

• Build, manage, and mentor a high-performing IT Operations team, including Cloud Engineers, SaaS Administrators, and Subject Matter Experts (SMEs).
• Foster a culture of collaboration, innovation, and continuous improvement, providing professional development and growth opportunities for team members.
• Serve as the primary escalation point for the IT Operations team, providing technical guidance and resolving complex IT business issues.
• Develop and maintain Standard Operating Procedures (SOPs), and best practices for our global IT department.

Cloud Infrastructure Operations

• Oversee the administration, maintenance, and optimization of all internal Cloud Platform environments.
• Lead discussions with various teams regarding their use of internal cloud infrastructure to advise on best practices and methods to automate the provisioning and management of cloud resources.
• Ensure the availability, security, and cost-efficiency of our cloud infrastructure, including Compute Engine, GKE, Cloud Storage, BigQuery, Vertex AI, Gemini Enterprise, NotebookLM Enterprise, and others.
• Oversee the implementation of robust IAM policies, network security (VPCs, VPNs, firewalls), monitoring via the Cloud Operations suite, and logging.

SaaS & Business Systems Operations

• Lead the administration, integration, and optimization of our core corporate SaaS portfolio, including Google Workspace, Salesforce, Rippling, Atlassian, Slack, Google Partner Tools, Office 365, ChurnZero, Ramp, Asana, WiseStamp, EasyDMARC, GoDaddy, and others.
• Design and enforce a comprehensive Identity and Access Management (IAM) strategy using Rippling IT, including automated user provisioning/de-provisioning (SCIM, JIT) and adherence to the Principle of Least Privilege.
• Oversee the development and maintenance of our integration strategy, leveraging iPaaS solutions like Workato, Google Apps Script, and custom scripts to build robust, automated workflows between business systems.
• Partner with business departments (HR, Sales, Marketing) to understand their needs and own the technical implementation of their core platforms, while collaborating with team members to define shared platform ownership and accountability.

Collaboration, Strategy, Security

• Partner closely with the Security Operations team to implement "as-a-service" best practices, manage our MDM solution, and gather evidence for compliance audits.
• Collaborate with global teams on infrastructure initiatives and the rollout of internal frameworks, such as Dev vs. Prod delineation.
• Evaluate, select, and manage relationships with key IT vendors and service providers, ensuring they meet performance and contractual expectations.
• Partner with the Security team for GRC buildout (Drata) and Trust Center buildout (SafeBase).

Required Qualifications

• 8-10 years of progressive experience in IT Operations or Systems Engineering, including at least 4 years in a direct management capacity leading and mentoring technical teams.
• Strong leadership and English communication skills, with a proven ability to bridge time zones and cultural nuances while managing remote/offshore resources..
• Extensive experience managing a large portfolio of enterprise SaaS applications and implementing enterprise-wide IAM strategies using a central IdP (e.g., Rippling or Okta).
• Proven ability to architect high-level strategy and manage teams while remaining technical enough to execute alongside them and provide direct hands-on support.
• Technical proficiency in Infrastructure as Code (IaC), specifically using Terraform to automate cloud infrastructure management.
• Hands-on experience with enterprise integrations, either through scripting (Python, Bash, Google Apps Script) or via an iPaaS platform (Workato preferred).
• Deep expertise in Mobile Device Management (MDM) for at-scale corporate assets, BYOD environments, and Chrome browser management.
• Extensive hands-on experience across the entire Google stack, including GCP infrastructure at scale and advanced Google Workspace administration.
• Strong understanding of ITIL v4 frameworks, particularly in Change Management and Incident Response within a high-growth environment.
• Experience with CLI tools such as gCloud, GAM, Git, Docker, Homebrew, and others.

Preferred Qualifications

• Industry-recognized IT certifications (e.g., CompTIA A+, Network+, Security+, ITIL 4, CCNA, RHCSA, CCNP, PMP, CISM).
• Prior experience thriving in the fast-paced environment of a technology consulting or professional services firm.
• Experience establishing internal governance and access controls for Enterprise AI tools (e.g., Gemini Enterprise, Vertex AI, or NotebookLM).
• Proven track record of reducing manual IT service desk tickets by 30%+ through the implementation of "Low-Code/No-Code" automation or advanced iPaaS recipes.
• Direct experience partnering with SecOps through SOC2, ISO 27001, or HIPAA compliance audits using automated GRC platforms like Drata.
• Practical experience moving an organization toward a Zero Trust security model.
• Familiarity with Lifecycle Management (LCM) transitions, moving from manual onboarding to fully automated "Zero-Touch" provisioning.
• Experience applying Agile or Kanban methodologies to internal IT Operations to manage sprint cycles for SaaS integrations and infrastructure projects.
• Prior experience managing the IT side of Mergers and Acquisitions, including domain migrations, SaaS consolidation, and tenant-to-tenant transfers.

Overview of Role

The MicroStrategy Administrator will be responsible for the installation, configuration, maintenance, and support of the MicroStrategy platform. They will work with a variety of MicroStrategy products and will leverage their python, SQL, and automation skills to monitor, maintain, and improve MIcroStrategy environments. This role requires collaborating with clients and analysts to identify optimal technical solutions, utilizing and improving established processes, and collaborating on the Managed Solutions team.

Responsibilities

• Implementing and managing security roles, access controls, and authentication mechanisms within MicroStrategy to ensure data security and compliance with organizational policies.
• Manage user access and permissions
• Work with clients and analysts to gather requirements and design solutions
• Provide technical support to MicroStrategy users, troubleshooting issues, and answering questions related to report development, data access, and platform functionality 
• Stay up-to-date on the latest MicroStrategy features and best practices
• Create and maintain comprehensive documentation of the MicroStrategy environment, including system architecture, configurations, and troubleshooting guides
• Proven experience in dashboard development, report building, object development, and maintenance
• Develop workflows to automate administrative functions utilizing tools such as Python, MicroStrategy’s Rest API, Command Manager and System Manager. 
• Monitor system performance, identifying bottlenecks, and optimizing system resources (CPU, memory, disk space) to ensure efficient operation and scalability. This may involve query optimization, caching strategies, and load balancing.
• You are motivated and driven. You volunteer for new challenges without waiting to be asked. You’re going to take ownership of the time you spend with us and truly make a difference.
• Strong experience in CI/CD and Git-based version control (Bitbucket – push/pull, branching), along with JIRA and Confluence.
• Experience with MicroStrategy Administrative Functions is required!

Qualifications

• At least 3-5 years of experience working with the MicroStrategy Analytics Platform in an administrative capacity. 
• Strong familiarity with the differences in administrative process between self-hosted and Managed Cloud Environments (MCE). 
• Strong understanding of MicroStrategy architecture and components.
• Experience with MicroStrategy installation, configuration, and administration
• Experience with performance tuning and troubleshooting
• Experience managing environments with heavy utilization of intelligence cubes and high volumes of subscriptions.
• Experience utilizing MicroStrategy Workstation, understanding the differences in capabilities between Workstation and Developer application capabilities. 
• Experience building automation solutions utilizing Python and MicroStrategy’s Rest API.
• Strong proficiency in SQL, including advanced query writing and performance optimization
• Strong Experience utilizing System Manager and Command Manager applications.
• Bachelor's degree in Computer Science or related field or equivalent experience.
• Working knowledge or Hands-on experience of BI/reporting tools (Tableau, Power BI, Looker Studio) is desirable and will be viewed as an added advantage.
• Experience or familiarity with Google BigQuery is a plus.
• Experience with security and user management.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and own deliverables end-to-end.
• A Bachelor’s degree in Computer Science, Computer Engineering, or related or equivalent work experience required.

Overview of Role

As a Solution Consultant, you will work closely with Sales, Engineering, and Service Delivery teams to ensure our customers are achieving successful implementations. You will be responsible for crafting robust architectural proposals and delivering Statements of Work (SOWs) that engineering teams can successfully execute. Through your collaborative interactions with our teams and clients, you’ll have an active role in shaping our customer’s experience from start to finish.

In partnership with the sales team, you will formulate and execute a technical sales strategy to exceed revenue objectives through the adoption of the Google Cloud Platform. As a trusted customer advocate, you will help customers understand best practices around advanced cloud-based solutions, and how to migrate existing workloads to these solutions. Additionally you will educate customers of all sizes on the value proposition of Cloud and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud or on-premise as needed.

Responsibilities

• Collaborate with sales and engineering teams to understand customer requirements and develop tailored cloud solutions using Google Cloud Platform services.
• Build strong relationships with key stakeholders and decision-makers to drive customer success and satisfaction.
• Specify the deliverables of services projects by developing detailed project Statement of work (SOWs).
• Put on consulting hat during stakeholder engagements and drive full stack thinking around both business and technology levers
• Assist the sales team with the preparedness and delivery of technical presentations, estimations, and Statements of Work.
• Be a technical and business consultant to our clients before, during, and after implementations.
• Differentiate 66degrees products and services from our competitors by understanding the market and industry intimately.
• Design and propose custom cloud based solutions for clients based on your research and their needs.
• Prepare demonstrations and proof of concept environments based on client requirements.
• Act as a technical resource for our team by continually bringing value and an innovative mindset to our projects.
• Assist with and perform deliverable work for clients to gain first-hand experience with solutions. 
• Embrace 66degrees team mentality by providing our team general support on new products and technology in the market.

Qualifications 

• 3+ years of experience working within Google Cloud Platform (GCP) or Azure/AWS; GCP Preferred.
• Professional level certification in GCP is required within first 90 days of employment.
• Experience strategizing, designing, architecting, and leading the deployment of scalable solutions on GCP, strongly preferred. 
• Experience with traditional and cloud infrastructure as well as cloud migrations.
• Experience with the primary managed data services within GCP, including Cloud Bigtable, Cloud Spanner, Cloud SQL, or BigQuery.
• Experience with using AI Platform, GE Agent Platform, Agent Studio, or BigQuery ML to manage and deploy machine learning models.
• Specify the deliverables of services projects by developing detailed project scopes of work (SOWs); Assist sales team with preparedness and delivery of technical presentations, estimations, and Statements of Work.
• Experience with container engines: Kubernetes, Docker, AWS Elastic Container Service.
• Experience with automation technologies including Terraform, Google Cloud Deployment Manager, AWS Cloud Formation or Microsoft Azure Automation
• Experience working with engineering and sales teams to elicit customer requirements.
• Ability to communicate across business units and the ability to interface with and communicate complex technical concepts to a broad range of internal and external stakeholders
• Advocate and demonstrate the value of the Google Cloud and service offerings to prospects.
• India: Willingness to work 12.30pm to 9.30pm IST shift for overlap with global team. 

Overview of the Role

As 66degrees continues its rapid growth as a premier Google Cloud professional services partner, the security of our internal systems, employee identities, and client data is our top priority. We are seeking a hands-on, highly technical Manager of Security Operations (SecOps) to be the foundational leader of our new dedicated internal InfoSec operational function.

Reporting directly to our U.S. Director who leads our broader IT, IAM, and current Security infrastructure you will take ownership of our day-to-day security operations across a global workforce of 550+ employees. You will build and manage security monitoring processes, lead incident response for security alerts, enforce compliance frameworks, and serve as an escalation point and mentor for our global teams. The ideal candidate is someone who is both admin and security trained at scale.  We are looking for a person who can write a script to automate an alert in the morning and present a risk dashboard to leadership in the afternoon on new threat vectors.

Key Responsibilities

Security Monitoring & Incident Response

• Build, own and manage the daily operations of our security toolset (SIEM (Google SecOps or Splunk), EDR/XDR (SentinelOne), Email Security, Cloud Security, and Endpoint Security (Rippling MDM) Posture Management.
• Serve as the primary incident lead for system security events; investigate, contain, and remediate alerts, and lead post-incident post-mortems as they are requested.
• Develop, document, and maintain security playbooks and standard operating procedures (SOPs) for securing and hardening of our various solutions within the 66degrees tech stack.

Vulnerability & Posture Management

• Conduct continuous vulnerability scanning and coordinate patching/remediation cycles across endpoints, networks, and cloud environments (GCP, Azure, AWS).
• Partner closely with the U.S. Director to operationalize, enforce, and refine Zero Trust, Device Trust, Browser Trust, and Identity and Access Management (IAM) policies.
• Monitor, harden, and secure our core business applications such as but not limited to Google Workspace, Google Cloud Platform (GCP), Slack, Salesforce, and Rippling environments against misconfigurations, and unauthorized access.

Leadership & Global Enablement

• Act as the security subject matter expert and internal escalation point for the IT Service Desk team located in India, along with the broader global company teams.
• Train and upskill global teams on how  to perform "Tier 1" security triage (e.g., investigating phishing reports, basic malware alerts, account lockouts, and how to avoid IT worker scandals), creating a scalable company security framework.
• Foster a culture of security awareness across the company by leading regular employee training and simulated phishing campaigns (KnowBe4). Along with always advising on the principle of least privilege way of thinking.

Compliance & Risk

• Lead the technical GRC Buildout (Drata), Trust Center Buildout (SafeBase), evidence gathering, and control enforcement for external audits and compliance frameworks (e.g., SOC 2, ISO 27001).
• Assist the go-to-market and legal teams by filling out client security questionnaires and vendor risk assessments, directly accelerating our sales cycles.
• Track and report on key SecOps metrics (Time to Detect/Respond, patch compliance, etc.) to IT leadership

Required Qualifications

• Experience: 8-12+ years of progressive experience in Information Security, IT Security, or Security Operations, with at least 2-3 years in a team lead or management capacity.
• Cloud/SaaS Expertise: Deep technical understanding of Google Workspace administration and security, as well as cloud infrastructure security (specifically Google Cloud Platform / GCP).
• SecOps Engineering: Hands-on experience building, configuring, monitoring, and responding to alerts in EDR platforms (e.g., CrowdStrike, SentinelOne), SIEM platforms (e.g., Splunk, Google SecOps), and IAM platforms (e.g., Rippling, Okta, GCP, Entra, Azure, AWS, GWS).
• Compliance: Experience operating within compliant environments and supporting audits for SOC 2 Type II or ISO 27001 frameworks. Along with experience setting up and managing a GRC platform (e.g., Drata, Ostendio).
• Scripting: Proficiency in scripting (Python, PowerShell, Bash, or Google Apps Script) to automate repetitive security tasks and API integrations.
• Communication: Excellent English communication skills, with a proven ability to bridge time zones and cultural nuances while managing remote/offshore resources.

Preferred Qualifications

• Industry-recognized security certifications such as CompTIA Security+, CISSP, CISM, CCSP, or GCIA.
• Google Cloud Professional Cloud Security Engineer certification is highly desired.
• Google Cybersecurity Certificate is highly desired.
• Previous experience working in a professional services, consulting, or managed services firm.
• Previous experience building an at scale internal security team.