About this Specailist Software Engineer, CX role at NICE
NICE · Hybrid · India - Pune
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
As a Specialist Software Engineer, you will play a key role in developing and supporting enterprise-grade analytics and reporting solutions within a multi-region, multi-tenant SaaS environment. You’ll leverage your expertise in BI tools, SQL, data modelling, cloud databases, automation, and AI technologies to build scalable, high-performance solutions that support business and product needs.
How will you make an impact?
Design and develop BI reports, dashboards, and analytical solutions using tools such as Power BI, Tableau, MicroStrategy, QlikView, or similar.
Develop optimized SQL queries, data models, and reporting solutions across enterprise data warehouse, data lake, SQL, and NoSQL environments. Troubleshoot reporting issues, identify performance bottlenecks, and implement scalable solutions.
Create and execute functional and end-to-end test cases to ensure solution quality and reliability. Collaborate with Product, R&D, QA, DevOps, and other cross-functional teams to deliver business-critical solutions.
Contribute to automation, DevOps, cloud deployments, and continuous delivery practices. Explore and leverage AI tools and AI agents to automate tasks and improve engineering productivity.
Contribute to a culture of knowledge sharing, engineering best practices, and continuous improvement.
Have you got what it takes?
Bachelor’s or master’s degree in computer science, Electronics Engineering, or a related field from a reputed institute.
8–11 years of experience in BI/software/data engineering.
Strong BI, SQL, data modelling, ETL, and database expertise.
Experience with Data Warehouse/Data Lake and SQL/NoSQL.
Exposure to cloud, DevOps, automation, and CI/CD.
AI-fluent with experience using AI tools/agents.
Strong problem-solving and Agile collaboration skills.
You will have an advantage if you also have:
Experience with AWS, Azure, or GCP.
Knowledge of Snowflake, Microservices, and Cloud-Native technologies.
Experience with multi-tenant architecture and performance optimization.
Contact Center/Unified Communications domain experience.
What’s in it for you?
Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, with endless internal career opportunities across roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work each week. Office days focus on face-to-face collaboration, teamwork, and innovation.
Requisition ID: 11676
Reporting into: Tech Manager
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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