Project Manager, Technology Operations

Job Summary: We are seeking a proactive and experienced operations project manager to drive operational excellence and support growth initiatives within our Technology organization. Reporting to senior management, this role will be pivotal in collaborating with cross-functional teams, streamlining processes, and ensuring successful project delivery.

Key Responsibilities:

• Collaborate with the Sr Mgr, Tech Ops and the CTO to continuously improve the operating model for the Technology organization.
• Develop and own detailed project plans, including milestones, timelines, and resource allocation.
• Build and manage performance dashboards to track project metrics and KPIs.
• Partner with the Sr Mgr, Tech Ops and business leaders on Technology’s Annual Planning.
• Manage a calendar of key activities throughout the year and assist administrative staff with event planning.
• Identify areas for process improvement and design and implement solutions.
• Ensure key meetings are well-managed and successful, e.g., quarterly business reviews, all-hands meetings, board meetings
• Coordinate with global teams, adapting to different time zones as necessary.
• Project Leadership for a few key programs that are impactful across the technology organization. Providing thought leadership on such programs and owning the end-to-end execution.
• Act as a primary point-of-contact for project stakeholders.
• Work with Technology managers and the Procurement team to enter and manage purchase requisitions

Qualifications:

• Able to work in the Hyderabad office 3 days a week.
• Bachelor's degree in business management, engineering, or related field.
• Minimum of 7 years of project management experience, preferably in technology or healthcare supply chain.
• Strong proficiency in Microsoft Excel and PowerPoint.
• Excellent communication skills, both verbal and written.
• Experience with Claude Code is a plus.
• Experience in global capability centers is advantageous.
• Certification in project management methodologies is a plus.

Skills and Abilities:

• Proficient with AI or possesses a hunger to become proficient.
• Can assist the Sr Mgr, Tech Ops with thought leadership and strategic project management.
• Excellent at prioritizing competing priorities and aligning with project stakeholders on deliverables.
• Ability to work cross-functionally and influence outcomes.
• Self-driven with strategic thinking and attention to detail.
• Understanding of business process environments and performance enhancement.
• Experience with reporting and dashboard tools such as Jira, Aha!, and Tableau is a plus.

Additional Information: This role offers the opportunity to contribute to the success of key initiatives and drive operational efficiency within a dynamic global organization. The ideal candidate will possess a proactive mindset, strong leadership skills, and a passion for continuous improvement.

Job Summary:

We are looking for a Senior Software Engineer to build production-level reference architecture applications.The ideal candidate will be skilled in building back-end applications in AWS using Java, Springboot, Kubernetes, Kafka, Mongo, understands API and microservice concepts, built DR capabilities, and has utilized AI in generating code and tests. On the front-end, knowledge of Angular and Micro-Frontend approaches are ideal.

Qualifications:

• 5+ years of experience designing and implementing technological solutions using Java and SpringBoot within cloud environments
• Proficiency in Frontend WebApp development building SPA applications in Angular and deploying via AWS CloudFront
• Experience building sync/async/batch back-end microservices.
• Expertise in using AWS services like CloudFront, S3, SQS, Secrets Manager, KMS, API Gateway, IAM, EKS, ECS
• Proficient at debugging full-stack issues including AWS cloud network, access or configuration issues
• Kubernetes expertise running and debugging and optionally in admin/setup of clusters.
• 1+ years Mongo/Atlas experience
• Experience using Kafka
• Experience in designing, building and documenting APIs (i.e. OpenAPI) and building REST and/or GraphQL endpoints and using API Gateways
• Experienced with DR site fail-over, turn-away concepts and DR testing
• Proficiency using AI to generate code, unit test/code coverage and API tests
• Quality engineering experience running API, performance and scalability tests
• Experienced working within Agile SDLC environments (Kanban or Scrum)

Knowledge, Skills, and Abilities

• Good communication skills and collaborates well
• Responsible and trusted employee that raises questions and concerns early and often.
• Comfortable working in an Agile fast-paced environment
• Self-motivated and self-sufficient and is willing to learn and work in environment with only directional guidance and minor hand-holding Strong project management skills, with experience delivering complex automation initiatives.

Role: Sr, Software Engineer
Location: Hyderabad, India (Hybrid)
Department: Product Engineering
Reports to: Manager, Software Engineering

About GHX:
GHX (Global Healthcare Exchange) is a leading healthcare technology company on a mission to simplify the business of healthcare and improve patient outcomes. Founded in 2000, GHX has built the GHX Global Network — the world’s largest cloud-based supply chain community connecting healthcare providers, suppliers, distributors, and partners to automate key processes, reduce costs, and increase operational efficiency. Its solutions span electronic trading, procurement automation, inventory and contract management, business intelligence, and data synchronization, helping healthcare organizations improve productivity and focus more on patient care. Over the years, GHX has enabled significant cost savings for the industry and continues to innovate with intelligent automation and AI-driven capabilities.

Website: https://www.ghx.com/
LinkedIn: https://www.linkedin.com/company/ghx/

About the Role

GHX is seeking a Sr Software Engineer with deep technical expertise and a proven track record in designing, developing, and delivering high-quality, scalable software solutions. The Senior Software Engineer will play a pivotal role in the development of technological solutions, contributing to both existing and next-generation applications. The ideal candidate will be proficient in Java and Spring framework, skilled in software design patterns, experienced with AWS cloud services, and adept in CI/CD pipelines, with a passion for leading innovative projects in a collaborative environment.

Duties and Responsibilities

• Develop scalable, secure, and maintainable software systems that align with business needs, creating flexible, reusable, and efficient solutions.
• Maintain a deep understanding of software subsystems, their components, interfaces, and data integrations to ensure seamless functionality and scalability.
• Perform branching updates on the Git repository along with CI/CD responsibilities.
• Collaborate proactively with cross-functional teams to address technical dependencies, review ideas and concerns, and deliver high-quality products.
• Identify root causes of challenges, analyze upstream and downstream impacts, and recommend impactful, broad-reaching solutions while considering corporate strategy and trade-offs.
• Establish and guide best practices for design, development, testing, and Agile workflows, mentoring team members and fostering a collaborative environment.
• Build and maintain strong business relationships to influence decision-making and drive innovative solutions across teams.

Qualifications

• 5+ years of experience in software development.
• BS degree in Computer Science.
• Experience designing and implementing technological solutions using Java and its frameworks (e.g., Spring, Hibernate).
• Proficiency in AWS technologies including EC2, SNS, SQS, S3, SES, Elasticsearch Service, Lambda, etc.
• Expertise in databases such as MongoDB, Elasticsearch, and MySQL.
• Familiarity with front-end technologies such as HTML, CSS, JavaScript, Angular, and TypeScript.
• In-depth knowledge and experience implementing RESTful APIs and web services.
• Experience with Rules Engine and/or event-driven architecture.
• Exposure to design best practices including performance, scalability, robustness, and resiliency.
• Prior experience working in Agile/Scrum environments.
• Ability to work independently and as part of a team on multiple overlapping projects.
• Proven track record of successfully delivering large, complex, cross-functional projects.
• Strong problem-solving, analytical, and communication skills.

Knowledge, Skills, and Abilities

• Develops and implements innovative solutions that challenge the status quo and drive process improvement.
• Communicates complex technical concepts effectively to diverse audiences, including technical and non-technical teams.
• Demonstrates a strong understanding of system-wide impacts and interdependencies across products, teams, and the organization.
• Addresses internal and external customer needs effectively, with the ability to interact directly with customers.
• Ability to work collaboratively in a global team environment.
• Adapts to changing conditions with flexibility and leads others through transitions with clarity and confidence.
• Leads by example, fostering teamwork, trust, and a shared purpose while promoting success and strategic thinking.
• Experience in healthcare or invoicing domains is an added advantage.
• Experience using AI coding tools and AI agents is an advantage, including Python and machine learning experience.

Role: Manager, Software Engineering
Location: Hyderabad, India (Hybrid)
Department: Product Engineering
Reports to: Director of Engineering

About GHX:
GHX (Global Healthcare Exchange) is a leading healthcare technology company on a mission to simplify the business of healthcare and improve patient outcomes. Founded in 2000, GHX has built the GHX Global Network — the world’s largest cloud-based supply chain community connecting healthcare providers, suppliers, distributors, and partners to automate key processes, reduce costs, and increase operational efficiency. Its solutions span electronic trading, procurement automation, inventory and contract management, business intelligence, and data synchronization, helping healthcare organizations improve productivity and focus more on patient care. Over the years, GHX has enabled significant cost savings for the industry and continues to innovate with intelligent automation and AI-driven capabilities.

Website: https://www.ghx.com/
LinkedIn: https://www.linkedin.com/company/ghx/

About the Role

We're seeking a hands-on Software Engineering Manager to lead a Software Development team with day-to-day technical leadership responsibilities. Working closely with other Development teams, this role executes the company's technical, architectural, and commercial product initiatives by taking an active role with the team. The Manager will be responsible for both technical roadmap/design and people management.

A successful candidate in this role would assume leadership in delivering customer outcomes with a focus on building modern delivery pipelines in a high-availability platform. This role will lead a high-impact team through the product development lifecycle by being an active contributor of production-quality code, with up to 70% of their time focused on research, development, system designs, and architectural reviews. This role works in an Agile environment, collaborating with the team to lead continuous improvement using data-driven decisions through iterative development.

Responsibilities

• Lead by example: Hands-on in design, coding, and shipping high-quality software using Angular, Node.js, JavaScript, and Java (back end) on AWS services like Lambda, EC2, S3, and SQS.
• Strong foundation in Spring frameworks and data layers like MongoDB, PostgreSQL, Elasticsearch, etc.
• Champion and educate the organization on Agile best practices, new frameworks, processes, architectural standards, design patterns, and solutions.
• Ensure engineering excellence by having sound knowledge of Microservices, security, and containerization.
• Collaborate with Development, Product, and Architecture teams to drive the software development lifecycle, iterating quickly to deliver high-impact solutions to Production with high quality.
• Ensure engineering excellence by adherence to standards around robustness, resiliency, high availability, scaling, and utilization of modern delivery pipelines.
• Plan and execute a timely release process with all stakeholders, including necessary communication.
• Mentor and grow developers through coaching, feedback, and amplifying the technical vision from the Enterprise Architecture team.
• Establish roadmaps and resourcing needs across multiple teams.
• Balance speed and quality by utilizing industry-standard measurements such as Cycle Time, Lead Time to Change, and Deployment Frequency to identify roadblocks. Ensure the proper technical design required to positively impact measurements.
• Assess risks and dependencies and hold teams accountable to high standards by leading by example.
• Drive incident response for the team, including on-call coverage, technical response, and providing technical resolution to production issues.

Required Experience

• Computer Science degree with related experience.
• 8+ years of software development management experience.
• Excellent understanding of AWS services (e.g., EC2, EKS, Lambda, S3, RDS, API Gateway).
• Strong understanding of system design, scalability, microservices, and distributed architectures.
• Experience designing external-facing UI applications, SSO integration, secure systems, and APIs.
• Experience designing high-availability, fault-tolerant, and secure systems.
• Practical experience with GitHub Actions, CI/CD, or other automation tools.
• Familiarity with UI, backend, and API development and their integration.
• Proven ability to mentor engineers and conduct thoughtful, constructive code reviews.
• Experience being the technical lead on a team that produces high-quality deliverables.

Nice to Have

• Strong knowledge of DB concepts and data analysis experience with expertise in data-driven decision making.
• Hybrid mobile app development experience with Ionic or Cordova.
• SDLC experience across AI development lifecycles.
• Familiarity with modern AI concepts: LLMs, Agentic AI, MCP, and Copilot development.
• Knowledge of cloud monitoring and observability tools.

Role

We are looking for a Staff Software Development Engineer to join our Shared Platform Services team. This is a hybrid role based in Mohali / Hyderabad/ Bangalore/ , reporting to the Sr. Manager Software Engineering. Our Engineering team built the world's largest cloud security platform from the ground up, and we continue to scale. With more than 100 patents and extensive plans for enhancing services, our multitenant architecture has established us as the cloud security leader for over 15 million users worldwide. We invite you to bring your vision and passion to our team of architects and engineers who are enabling global organizations to harness speed and agility with a cloud-first strategy.

What you’ll do (Role Expectations)

• Lead the end-to-end design and development of large-scale, complex features for the Zscaler Client Connector Cloud Service, driving key technical initiatives from initial concept to final execution.
• Take full accountability for core product functionality, ensuring high performance, scalability, and seamless integration within the cloud ecosystem.
• Partner closely with Product Management, Development, and Cloud Operations teams to align on product vision and ensure a smooth, synchronized release lifecycle.
• Define robust deployment procedures and implement proactive monitoring and alerting systems to ensure the long-term stability and health of new features.
• Champion product excellence by troubleshooting critical customer issues and delivering high-quality, resilient code within a fast-paced, high-velocity environment.

Who You Are (Success Profile)

• You thrive in ambiguity and are comfortable building the path as you walk it, seeing dynamic environments as the raw material to build something meaningful.
• You act like an owner with a passion for the mission and a bias for action, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver who is energized by finding solutions to the hardest challenges, knowing that solving them delivers the biggest impact.
• You are a learner with a growth mindset who actively seeks feedback to become a better partner and a stronger teammate.
• You are driven by innovation and have a deep curiosity for how things work, always seeking a better, more secure, and scalable way to accelerate transformation.

What We’re Looking for (Minimum Qualifications)

• 5 years of hands-on experience specifically in developing web applications and microservices.
• Deep proficiency in Enterprise Java, Object-Oriented Analysis/Programming (OOA/OOP), and RESTful API architecture.
• Practical experience with RDBMS, specifically being "fluent" in SQL programming and writing Stored Procedures.
• Security Literacy: A solid understanding of Security, Authentication/Authorization, and encryption best practices.
• Experience in application development using Java, REST APIs, MySQL, and JQuery

What Will Make You Stand Out (Preferred Qualifications)

• Bachelor’s degree in Computer Science, Computer Engineering, or a strictly related discipline.
• Advanced troubleshooting and root cause analysis skills using CPU and memory profilers to identify resource exhaustion issues
• Ability to write complex MySQL queries and generate reports based on business requirements

#LI-Hybrid
#LI-VV3

Role 

We are looking for a Staff Threat Researcher to join our Threatlabz team. This is a hybrid role based in Mohali,reporting to the Senior Manager, Threat Research. As a key contributor to our threat research initiatives, you will lead the charge in identifying vulnerabilities and analyzing sophisticated malware within the Apple ecosystem. Your expertise in macOS and iOS system internals will drive the development of advanced detection strategies and strengthen our overall product defenses.

What you’ll do (Role Expectations)

• Perform static and dynamic analysis of macOS and iOS applications, firmware, and system internals to identify vulnerabilities and malicious functionality
• Reverse-engineer malware samples to decipher behavior, capabilities, and attack vectors while contributing to prevention strategies
• Research and maintain deep expertise in macOS security features, XNU kernel updates, and frameworks such as Endpoint Security and Network Extensions
• Develop custom tools and scripts to automate reverse engineering, binary analysis, and malware-related processing tasks
• Partner with engineering, QA, and threat intelligence teams to integrate new security features and harden product defenses

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Proficiency in system-level languages including C, C++, Objective-C, Swift and deep knowledge of macOS architecture, Mach-O binary formats, and security mechanisms like SIP, TCC, and Gatekeeper
• Extensive hands-on experience with reverse engineering tools such as IDA Pro, Ghidra, Binary Ninja, Frida, and Wireshark
• Strong scripting skills, particularly in Python, for automating complex analysis and research tasks
• Proven ability to decompile, disassemble, and de-obfuscate closed-source binaries to reconstruct logic without source code access

What Will Make You Stand Out (Preferred Qualifications)

• Experience with Windows or Linux platforms for comparative threat analysis
• Prior professional track record in specialized malware analysis or vulnerability research
• Thorough understanding of network protocols and system-level communication mechanisms

#LI-Hybrid
#LI-RG

Sr. Systems Administrator

The Systems Administrator would report to the Manager of Systems Engineering performing functions related to the day-to-day operations of the infrastructure supporting the business including data center operations, hardware, operating systems, user administration, virtualization, and backups and recovery of the environment. This person would work closely with team members around the globe to provide 24x7 support including occasional on-call responsibilities. Sr. Systems Administrator must be able to work well with others, taking direction from team leads to complete his/her own projects, while acquiring information from the team as needed. This person would work to maintain the current environment and meet the needs of users on a day to day basis. The Sr. Systems Administrator will be able to solve problems injecting his/her own experience, assisting less experience team members to complete tasks and developing documentation for standard operating procedures.

Tasks Include:

• Helping to integrate hardware, software, network, process and as required
• Maintaining established Linux/Windows environment working tickets as required
• User and group management in LDAP and Windows AD
• Performing system builds and decommissions as required
• Patching of OS, firmware, BIOS of systems
• Maintenance of existing infrastructure services (DNS, LDAP, NTP, Monitoring, environment)
• Assisting in effort to integrate hardware, software, network, process and procedure from various business units
• Executing a plan for data center consolidation including system builds/tear downs, migration to different data center

Profile includes:

• Good Communication Skills
• Able to take direction
• Attention to detail

Required:

• 4+ years Linux, Unix (Solaris, AIX, Other) administration
• 1-2 years VMWare or other virtualization experience
• 1-2 Years shell scripting (bash, bsh, ksh, sed, awk), Perl, Ruby or Python or PowerShell
• 3+ years Windows and Domain Administration (2003-2012 R2)
• 3+ years TCP/IP
• 3+ years Hardware management (HP/Dell/Cisco UCS)
• 4+ years MS-Office (Word/Excel/Outlook/Lync or Skype For Business)
• Ability to lift 50lbs
• Ability to climb ladders as required

Desired:

• 1-2 years Citrix administration
• 1-2 years F5 load balancer administration
• 1-2 years backup administration (Netbackup, Networker, Bacula)

Company Summary:

Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

https://www.forbes.com/sites/shelleykohan/2024/06/19/amazon-partners-with-zeta-global-to-deliver-gen-ai-marketing-automation/

https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken-conference.html

https://www.businesswire.com/news/home/20240904622808/en/Zeta-Increases-3Q%E2%80%9924-Guidance

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc-300945353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-cross-channel-campaign-management-reports-by-independent-research-firm-300938241.html

Senior CDP Operations Manager 

Job Description: 

As a Senior CDP Operations Manager, you will be responsible for supporting and managing client implementations of the CDP platform. You will collaborate closely with internal and client technical teams as they design and enhance integrations and experiences, ensuring smooth execution and operational alignment.  This role also involves assisting with training, documentation, and platform enablement to help teams fully understand and leverage CDP capabilities.

Qualifications: 

• Bachelor’s degree
• 2+ years’ experience in a data operations or CDP-related role
• Ability to communicate effectively with Engineering, Solutions, Product, and Client teams
• Experience with identity resolution concepts and omnichannel data integrations
• Experience with database and data modeling across omnichannel inputs and internal systems
• Knowledge of requirements-gathering techniques and technical architectures
• Proficiency in SQL, Snowflake, BigQuery and SFTP workflows
• Strong understanding of ESPs and marketing data environments
• Knowledge of data architecture, field mappings, and transformation logic
• Experience with data privacy compliance frameworks (GDPR, CCPA) preferred

Responsibilities:

• Knowledge of how data flows, i.e., where data originates, data transformation, and end stage of data, for documentation purposes as well as research
• An understanding of database table structures, field mappings, data dictionaries
• Working with various data sources
• QC data reporting and/or data visualization dashboards
• Monitor daily data flows, ensure SLAs, and proactively identify trends or anomalies
• Analyze and/or triage data issues
• Research data issues and ensure they are escalated to higher levels if not able to see through to complete resolution
• Oversee daily execution of CDP processes, including data ingestion, transformation, and activation.
• Ensure downstream systems receive timely and accurate data.
• Clear communication of issues through JIRA as well as to Engineers and Solution Developers
• Support team as needed in evolving the platform and the monitoring strategies
• Assist where needed with the migration of data from legacy systems to new solutions
• Recommend solutions to improve, and gain efficiencies for new and existing database systems
• Help identify Platform (technology) Optimization and/or Enhancements
• Assist with answering client questions, research, and data requests
• Assist internal and client teams to design, enhance and maintain integrations and experiences within the platform
• Assist with teaching, training, and documenting platform features and usability
• Propose both technical and high-level solutions based on client requirements
• Communicate directly with clients around data issues, research questions, and new projects
• Discuss project and/or monitoring requirements with clients
• Prioritize client projects, issues, and daily data monitoring appropriately.

Company Summary:

Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

https://www.forbes.com/sites/shelleykohan/2024/06/19/amazon-partners-with-zeta-global-to-deliver-gen-ai-marketing-automation/

https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken-conference.html

https://www.businesswire.com/news/home/20240904622808/en/Zeta-Increases-3Q%E2%80%9924-Guidance

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc-300945353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-cross-channel-campaign-management-reports-by-independent-research-firm-300938241.html

Manager, Global Support

Role Overview:

The Global Support Manager is responsible for leading technical Tier 1 and Tier 2 Support teams, driving the strategic direction of customer support, and ensuring the delivery of exceptional service to our clients. This role focuses on overseeing the operational and strategic aspects of the support department, managing escalations, and fostering strong relationships with customers to reinforce organization’s reputation for outstanding support services.

The Global Support Manager is key in developing team capabilities, optimizing support processes, and aligning support services with the broader business objectives to enhance customer satisfaction and loyalty. This Manager works as part of the overall Global Support Leadership team on a variety of projects, programs, cross-functional meetings/initiatives and other activities as assigned.

Role Expectations:

• Oversees a support team, ensuring high-quality service and support across multiple channels, while managing team performance against key service
• Ensures support team members are equipped with the tools and knowledge necessary to deliver world class support services.
• Works closely with Product Management E SRE in on-boarding new capabilities/products into Support.
• Motivates, develops, coaches, and leads team members in adherence with established
• Responsible for team operations, schedule management, and
• Prepares, monitors, and reports on defined performance
• Evaluates team and individual performance by analyzing data, reviewing cases, and monitoring customer interactions.
• Leads by example in providing exceptional service, mentoring the team, and fostering an environment of accountability and excellence.
• Supports improvement initiatives on standardization of process and adoption of global best practices.
• Involvement in interviewing, hiring, and
• Conducts staff and team member 1:1 meetings and
• Assists in the resolution of escalated situations initiated by clients and partners
• Monitors outgoing communication to clients on behalf of organization.
• Facilitates and maintains positive relationships with teams, clients and
• Collaborates with other departments to align support services with business needs and objectives, contributing to overall customer success and product

Required Qualifications:

• 6+ years’ minimum experience in customer support, supervisory, or equivalent experience.
• Bachelor’s degree in computer science or equivalent
• Active command of the English language Additional languages to support managing clients local regions may be required.

Additional Qualifications:

• Experience with internet development technologies and tools (HTML, XML, Web Services, API, relational data, etc.)
• Excellent communication and interpersonal skills, with the ability to manage customer relationships and team dynamics effectively.
• Demonstrates a passion for enhancing customer experience, driving organizational success, and ensuring employee satisfaction.
• Action-oriented with strong time management, organizational, analytical, and problem-solving
• Skilled in identifying and addressing the root causes of customer issues
• Collaborates effectively across functional teams, on a global
• Demonstrated employee development
• Proven success in building and growing effective teams
• Dependable, motivated, self-starter, with the ability to direct work efforts independently
• On-call availability as needed

Company Summary

Zeta Global is a data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

https://www.forbes.com/sites/shelleykohan/2024/06/1G/amazon-partners-with-zeta-global-to-deliver- gen-ai-marketing-automation/

https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken- conference.html

https://www.businesswire.com/news/home/20240G04622808/en/Zeta-Increases-3Q%E2%80%GG24-Guidance

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc- 300S45353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-cross-channel-campaign-management-reports-by-independent-research-firm-300S38241.html

Job Description: Delivery Manager

 Role Summary:

The Delivery Manager plays a critical role in leading the operational and technical execution of Zeta’s services for assigned clients. This position is responsible for cross-functional coordination across Client Services, Data, TechOps, and Engineering teams, ensuring excellence in service delivery, campaign operations, and project execution. The Delivery Manager is expected to proactively manage resources, risks, scope, communications, and client satisfaction while upholding internal standards and driving operational efficiency.

Key Objectives:

• Ensure client deliveries are met with high quality, on time, and within scope and
• Act as a strategic liaison and escalation point for internal and external
• Continuously improving delivery processes, tool adoption, and communication
• Drive successful execution of projects, campaigns, and platform-related initiatives across the account

Essential Responsibilities

 Client Delivery Leadership

• • Lead the execution of contracted services, ensuring SLAs, KPIs, and scope commitments are met or
  • Manage service-based communications, align with Client Successon program status while owning delivery-specific
  • Take ownership of client-facing updates, project calls, and postmortems for major initiatives or

·       Project  Program Management

• Coordinate intake, scoping, and LOE documentation for all delivery-related
• Lead delivery of SOWs, change requests, onboarding, campaign migrations, and platform
• Track delivery milestones, risks, burn rates, blockers, and communicate project health
• Execute risk mitigation strategies, raise red flags for financial or resource misalignment, and ensure resource

·       Technical Issue Resolution Oversight

• Own triaging, RCA documentation if any, and client communication for all delivery-affecting issues (campaign errors, data issues, tech bugs).
• Act as the first point of contact for issue investigation across the Zeta Marketing
• Collaborate with Engineering, TechOps, and SMEs to resolve platform, campaign, and integration

·       Resource Margin Management

• Monitor resource allocation across concurrent projects and
• Track and report delivery effort budget/retainer usage to optimize client profitability.
• Collaborate with Client Success to identify and resolve delivery issues or scope misalignment early.

·       Delivery Standards Continuous Improvement

• Promote adherence to Zeta-defined delivery SOPs, documentation standards, and best
• Contribute to process improvement initiatives - from pilot to measurement - to elevate delivery quality and reduce cycle
• Lead knowledge-sharing initiatives across the Enterprise Operations
• Facilitate the execution of all internal teams to effectively deliver Zeta’s contracted services to assigned clients.

Required Skills Experience:

 Service Delivery Management

• • 3–5 years of experience in delivery, account operations, or technical project management in a Martech, agency, or enterprise SaaS
  • Proven experience with end-to-end project management methodologies, including Agile, Waterfall, and hybrid
  • Strong track record managing cross-functional teams, project planning, and risk
  • Experience leading multi-phase marketing or data projects with external

Technical Platform Knowledge

• Solid understanding of Email Marketing Platforms (EMPs) such as Zeta Marketing Platform (ZMP), Salesforce Marketing Cloud (Omni Channel Marketing such as Email, SMS, Push ), Adobe Marketo, Epsilon Harmony (Agility Harmony / PeopleCloud), Oracle Responsys, Oracle Eloqua, HubSpot Marketing Hub, Mailchimp etc.…
• Hands-on experience in managing the full campaign lifecycle: intake, planning, creative briefing, setup, QA, approval, deployment, monitoring, and post-campaign
• Proficiency with HTML/CSS for emails, AMPscript, Liquid, or personalization scripting in modern
• Familiarity with Webhook/API integrations for real-time or trigger-based marketing use
• Knowledge on basic SQL skills
• Understanding of Email KPIs such as Open Rate, Click-through Rate (CTR), Bounce Rate, Unsubscribes, and Deliverability; experience in A/B testing strategies and multivariate
• Experience using Dynamic Content and Personalization blocks to improve customer engagement and message
• Exposure to Audience Segmentation and List Management, including complex criteria-based segmentation and exclusion
• Knowledge of Inbox Placement, Spam Testing, and tools like Litmus or Email on Acid to validate rendering and deliverability across devices and email
• Comfortable using reporting and analytics dashboards (e.g., native ESP dashboards, Google Analytics integrations, or third-party attribution platforms) to track and optimize email
• Awareness of data privacy laws and best practices in email compliance (CAN-SPAM, GDPR).

Tool Proficiency

• Project Management: JIRA, Smartsheet, Confluence or
• Collaboration: SharePoint, Microsoft Teams, Slack, Data C QA: SQL, Excel (pivot tables, lookups), BI tools (Tableau, Power BI – a plus). Documentation C Reporting: Google Suite, MS Office (Word, PowerPoint, Excel).

Soft Skills  Communication

• Excellent verbal and written communication; able to simplify complex topics for non-technical
• Ability to work in a client time
• Strong client management and stakeholder coordination
• Detail-oriented, self-motivated, and proactive problem-solver.
• Comfortable working under tight deadlines and across time
• Adaptable and growth-oriented; thrives in dynamic and fast-paced

Company Summary:

Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans’ status, or any other basis protected by law.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

https://www.forbes.com/sites/shelleykohan/2024/0c/1S/amazon-partners-with-zeta-global-to-deliver-gen- ai-marketing-automation/

https://www.cnbc.com/video/2024/05/0c/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken- conference.html

https://www.businesswire.com/news/home/20240S04c22808/en/Zeta-Increases-3Ǫ24-Guidance

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc- 300S45353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and- cross-channel-campaign-management-reports-by-independent-research-firm-300S38241.html

CDP ETL & Database Engineer

The CDP ETL & Database Engineer will specialize in architecting, designing, and implementing solutions that are sustainable and scalable. The ideal candidate will understand CRM methodologies, with an analytical mindset, and a background in relational modeling in a Hybrid architecture.The candidate will help drive the business towards specific technical initiatives and will work closely with the Solutions Management, Delivery, and Product Engineering teams. The candidate will join a team of developers across the US, India & Costa Rica.

Responsibilities:

• ETL Development – The CDP ETL C Database Engineer will be responsible for building pipelines to feed downstream data They will be able to analyze data, interpret business requirements, and establish relationships between data sets. The ideal candidate will be familiar with different encoding formats and file layouts such as JSON and XML.
• Implementations s Onboarding – Will work with the team to onboard new clients onto the ZMP/CDP+ The candidate will solidify business requirements, perform ETL file validation, establish users, perform complex aggregations, and syndicate data across platforms. The hands-on engineer will take a test-driven approach towards development and will be able to document processes and workflows.
• Incremental Change Requests– The CDP ETL C Database Engineer will be responsible for analyzing change requests and determining the best approach towards implementation and execution of the This requires the engineer to have a deep understanding of the platform's overall architecture. Change requests will be implemented and tested in a development environment to ensure their introduction will not negatively impact downstream processes.
• Change Data Management – The candidate will adhere to change data management procedures and actively participate in CAB meetings where change requests will be presented and Prior to introducing change, the engineer will ensure that processes are running in a development environment. The engineer will be asked to do peer-to-peer code reviews and solution reviews before production code deployment.
• Collaboration s Process Improvement – The engineer will be asked to participate in knowledge share sessions where they will engage with peers, discuss solutions, best practices, overall approach, and The candidate will be able to look for opportunities to streamline processes with an eye towards building a repeatable model to reduce implementation duration.

Job Requirements:

• The CDP ETL & Database Engineer will be well versed in the following areas:
  • Relational data modeling.
  • ETL and FTP concepts.
  • Advanced Analytics using SQL Functions.
  • Cloud technologies - AWS, Snowflake.
• Able to decipher requirements, provide recommendations, and implement solutions within predefined.
• The ability to work independently, but at the same time, the individual will be called upon to contribute in a team setting.
• The engineer will be able to confidently communicate status, raise exceptions, and voice concerns to their direct manager.
• Participate in internal client project status meetings with the Solution/Delivery management.
• When required, collaborate with the Business Solutions Analyst (BSA) to solidify.
• Ability to work in a fast paced, agile environment; the individual will be able to work with a sense of urgency when escalated issues arise.
• Strong communication and interpersonal skills, ability to multitask and prioritize workload based on client demand.
• Familiarity with Jira for workflow , and time allocation.
• Familiarity with Scrum framework, backlog, planning, sprints, story points, retrospectives.

Required Skills: 

• ETL – ETL tools such as
  • Talend (Preferred, not required)
  • DMExpress – Nice to have
  • Informatica – Nice to have
• Database - Hands on experience with the following database Technologies
  • Snowflake (Required)
  • MYSQL/PostgreSQL – Nice to have
  • Familiar with NOSQL DB methodologies (Nice to have)
• Programming Languages – Can demonstrate knowledge of any of the
  • PLSQL
  • JavaScript Strong Plus
  • Python - Strong Plus
  • Scala - Nice to have
• AWS – Knowledge of the following AWS services:
  • S3
  • EMR (Concepts)
  • EC2 (Concepts)
  • Systems Manager / Parameter Store
• Understands JSON Data structures, key value
• Working knowledge of Code Repositories such as GIT, Win CVS,
• Workflow management tools such as Apache Airflow, Kafka, Automic/Appworx
• Jira

Minimum Qualifications: 

• Bachelor's degree or equivalent.
• 4+ Years' experience.
• Excellent verbal C written communications skills.
• Self-Starter, highly motivated.
• Analytical mindset.

Company Summary:

Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+

identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

https://www.forbes.com/sites/shelleykohan/2024/06/1G/amazon-partners-with-zeta-global-to-deliver- gen-ai-marketing-automation/

https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken- conference.html

https://www.businesswire.com/news/home/20240G04622808/en/Zeta-Increases-3Q%E2%80%GG24-

Guidance

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc- 300S45353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-   cross-channel-campaign-management-reports-by-independent-research-firm-300S38241.html

As our  RPA Automation Manager you will be required to: 

Automation Delivery & Technical Leadership

• Own and manage the end-to-end RPA lifecycle: process discovery, solution design, development, testing, deployment, monitoring, and optimization.
• Design and oversee enterprise-grade automations using UiPath (Cloud & Desktop) and Power Automate.
• Ensure solutions meet enterprise standards for security, performance, scalability, resiliency, and auditability.
• Lead complex automations involving API integrations (REST/SOAP), databases, and cross-system workflows.
• Troubleshoot and resolve production issues, conduct root cause analysis, and drive continuous improvement.

Team Leadership & Mentorship

• Lead, mentor, and guide a team of RPA Developers, Senior Developers, and RPA Ops Engineers.
• Review solution designs, code quality, and adherence to best practices (e.g., REFramework).
• Support hiring, onboarding, upskilling, and performance management of RPA team members.
• Promote a culture of quality, ownership, and continuous learning.

Stakeholder & Business Partnership

• Act as the primary point of contact for business stakeholders on all RPA initiatives.
• Translate business requirements into scalable automation solutions with clear ROI.
• Partner with IT, DevOps, Infrastructure, and Architecture teams for deployments and environment stability.
• Support prioritization, capacity planning, and delivery commitments across multiple initiatives

Governance & Operational Excellence

• Define and enforce RPA standards, frameworks, and development guidelines.
• Maintain strong documentation practices, including process maps, design documents, runbooks, and support guides.
• Monitor bot health, uptime, and operational KPIs to ensure reliable production performance.
• Contribute to or collaborate with the RPA / Automation Center of Excellence (CoE).

To apply for this role, you should possess the following skills, experience and qualifications: 

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 8–12 years of overall experience, with 5+ years in RPA
• Strong hands-on expertise in UiPath (Studio, Orchestrator, enterprise deployment models).
• Prior experience in a technical manager role within RPA or Intelligent Automation.
• Understanding and Experience in “Agentic AI” in automation is desirable.
• Solid experience with:

• • REFramework and reusable automation patterns
  • API integrations and authentication mechanisms
  • Databases and SQL fundamentals
  • Version control systems (Git or equivalent)
  • RPA lifecycle management and exception handling

Job Summary

We are seeking a Business Insights Analyst based in India (aligned to US Eastern hours) to join the Strategic Growth team. This individual will play a critical role in delivering data-driven insights, executive-ready reporting, and performance analytics that help Product Operations and cross-functional teams optimize operations, elevate the customer experience, and drive measurable value.
This position will focus on reporting and analytics (especially Sigma), KPI development, and operational performance tracking. This role partners closely with the Sr. Manager of Strategic Growth to enable data-backed decision-making, highlight risks and opportunities, and translate analytics into actionable strategies.

Key Responsibilities
Reporting & Analytics

• Data Management: Gather, cleanse, and validate data from ERP, CRM, and operational systems to ensure data accuracy and reliability.
• Executive Reporting: Build and maintain dashboards and reports in Sigma, SalesForce, Kibana, and Excel to track business performance, highlight risks, and enable decision-making.
• Insights & Trends: Apply descriptive and inferential statistical analysis to identify performance drivers, customer trends, and improvement opportunities.
• KPI Development: Define and monitor key operational and customer value metrics to track progress against strategic objectives.

Customer Value Enablement Support

• Voice of the Customer: Translate operational data into insights that reflect customer impact and support strategic prioritization.
• Cross-Functional Alignment: Provide analytics and reporting that help drive accountability and alignment across Customer Care, and Managed Services.

Qualifications

• Education: Bachelor’s degree in business, Data Science, Engineering, or a related field (MBA preferred but not required).

Experience:

• 5+ years of experience as a Business Analyst / Data Analyst in supply chain, healthcare, or a related industry.
• Proven track record in reporting, dashboard development (preferably in Sigma), and KPI design.
• Experience supporting executive-level reporting and operational performance reviews.
• Prior exposure to automation analytics is a plus.
• Technical Skills:
• BI & Data Visualization: Strong skills in Sigma (preferred), Power BI, or Tableau.
• SQL & Data Querying: Ability to extract, manipulate, and analyze large datasets.
• Excel Expertise: Advanced formulas, pivoting, and reporting.

Soft Skills:

• Strong communication and storytelling skills to translate data into executive-ready insights.
• Analytical problem-solver with a continuous improvement mindset.
• Ability to operate effectively in a global, matrixed organization with minimal supervision.

Knowledge, Skills, and Abilities

• Customer-Centric Mindset: Always connecting analytics to customer value and business outcomes.
• Innovative Thinking: Ability to simplify complex data into clear recommendations.
• Continuous Learning: Commitment to staying current on emerging technologies and best practices.
• Leadership & Independence: Operates autonomously with minimal supervision while keeping stakeholders well-informed.
• Certifications: CBIP, Lean Six Sigma, or other analytics/process certifications are a plus.

Role - Facilities and Operations Manager

We are seeking a highly skilled and proactive Facilities Lead to oversee and manage all aspects of facilities operations for our offices in India, primarily based out of Hyderabad. This role will be responsible for ensuring the smooth functioning, safety, efficiency, and compliance of all physical office infrastructure, supporting a workforce of approximately 600 employees.

The ideal candidate must have experience working in a multinational corporate environment, with proven leadership in facility management, vendor coordination, space planning, and workplace services.

Key Responsibilities:

Space Optimization and Infrastructure Planning:

• Lead the strategic planning and execution of workspace layouts, ensuring optimal space utilization across offices or campuses in line with evolving business needs, growth plans, and local compliance requirements.

Team Leadership and Operational Oversight:

• Manage and mentor a multidisciplinary facilities team (maintenance, housekeeping, security, and support services), driving performance, service excellence, and adherence to SLAs across locations.

C-Suite Engagement and Strategic Alignment:

• Act as a key liaison with senior leadership, understanding and translating C-suite priorities into actionable facility strategies that support organizational goals and executive-level expectations.

Facilities Operations Management

• Oversee day-to-day operations of India office (primarily Hyderabad).
• Ensure proper functioning of all facilities-related services including HVAC, electrical, plumbing, cleaning, security, and maintenance.
• Maintain a safe, clean, and efficient working environment.

Vendor & Contract Management

• Manage third-party vendors and service providers including housekeeping, security, catering, maintenance, and AMC partners.
• Ensure service-level agreements (SLAs) are met and conduct regular performance reviews.

Health, Safety & Compliance

• Ensure all facilities operate in compliance with Indian statutory regulations (e.g., fire safety, labor laws, building codes), while incorporating sustainable practices and business continuity measures.

Budget & Cost Management

• Prepare and manage the annual facilities budget.
• Identify cost-saving opportunities and implement energy-efficient practices.

Employee Experience

• Act as a key point of contact for facilities-related queries and complaints.
• Foster a positive employee workplace experience through responsive service and well-maintained infrastructure.

Sustainability & ESG Initiatives

• Implement sustainability initiatives across facilities (waste management, energy efficiency, etc.).
• Support corporate social responsibility (CSR) and environmental, social, and governance (ESG) goals.

Qualifications & Skills:

• Bachelor’s degree in Facilities Management, Engineering, Business Administration, or a related field.
• 7+ years of relevant experience in facilities or workplace management, preferably in an MNC environment.
• Experience managing mid-size office operations (300–600 headcount).
• Strong knowledge of local regulatory and statutory compliance (Hyderabad/Telangana, India).
• Excellent communication, negotiation, and people management skills.
• Proficiency in MS Office, facilities management software/tools, and basic budgeting.
• Ability to work independently, multitask, and manage multiple stakeholders.

Role: Manager, Software Engineering
Location: Hyderabad, India (Hybrid)
Department: Product Engineering
Reports to: Director of Engineering

About GHX:
GHX (Global Healthcare Exchange) is a leading healthcare technology company on a mission to simplify the business of healthcare and improve patient outcomes. Founded in 2000, GHX has built the GHX Global Network — the world’s largest cloud-based supply chain community connecting healthcare providers, suppliers, distributors, and partners to automate key processes, reduce costs, and increase operational efficiency. Its solutions span electronic trading, procurement automation, inventory and contract management, business intelligence, and data synchronization, helping healthcare organizations improve productivity and focus more on patient care. Over the years, GHX has enabled significant cost savings for the industry and continues to innovate with intelligent automation and AI-driven capabilities.

Website: https://www.ghx.com/
LinkedIn: https://www.linkedin.com/company/ghx/

About the Role

GHX is seeking a hands-on Engineering Manager with expertise in software engineering, release management, artificial intelligence and cross-functional collaboration. The work blends modern software practices with pragmatic AI to reduce manual exceptions, improve matching accuracy, and enhance the invoice processing end-to-end. 

Responsibilities

Engineering Leadership

• Provide technical and people leadership for an engineering team.
• Manage, mentor, and grow a high-performing team of software engineers, fostering a culture of collaboration, innovation, and accountability.
• Partner with other engineering and cross‑functional leads to align priorities and ensure cohesive execution.
• Coordinate incident response for the team, including coverage and technical response to issue.

Hands‑on Technical Leader

• Contribute to high‑impact coding when it adds meaningful value (foundational components, prototypes, critical paths).
• Help decompose and modernize systems where valuable, encouraging reliable, observable, and maintainable designs.
• Maintain a strong emphasis on unit and component testing as part of day‑to‑day engineering
• Work with QA team members to shape testing approaches across the lifecycle, including automation and release readiness
• Encourage shift‑left practices and CI‑integrated test suites for confidence and speed

AI Utilization in SDLC

• Use AI during various stages of SDLC for code generation, code analysis, testing and review impact of changes
• Implement agents/skills with the vetted AI tools to produce secure, maintainable, practical solutions
• Collaborate with data and analytics partners to responsibly operationalize models where appropriate

Technical Execution

• Conduct sprint ceremonies and ensure proper grooming of all epics/stories
• Guide the planning, prioritization, and delivery with a focus on predictable outcomes
• Establish robust monitoring, logging, and alerting systems to maintain system reliability and performance.
• Identify and mitigate technical risks, ensuring alignment with business objectives.
• Plan and execute the timely release process for deliverables with all stakeholders including necessary communication.
• Champion the adoption and optimization of modern CI/CD pipelines to streamline development, testing, and deployment processes.
• Collaborate with Security team to resolve any findings and conduct the annual compliance reviews

Qualifications

• Education: Computer Science or related degree, or a combination of education and related experience.
• Experience:
• 8+ years of prior software development experience with hands-on coding and management experience.
• Deep understanding of modern CI/CD pipelines, including tools like Bamboo or GitHub Actions.
• Proficiency with cloud platforms (e.g. AWS, Azure, etc) and container orchestration (e.g. Kubernetes, Docker).
• Experience with Agile development processes (Scrum, Kanban) and leading teams in a fast-paced environment.
• Strong focus on quality assurance with proven expertise of delivering high-quality software.
• Applied knowledge of AI in day‑to‑day engineering and process automation.

Technical Skills:

• Experience with development languages such as Java, Springboot, Node.js
• Familiarity with frontend frameworks, including Angular (12+) and strong proficiency with JavaScript or TypeScript
• Proficiency with AWS cloud and cloud‑native services
• Practical experience with Relational and NoSQL databases, such as PostgreSQL, MongoDB, Elasticsearch, or cloud‑native data stores.
• Proficiency with CI/CD and infrastructure automation tools (e.g., GitHub Actions, Bamboo).
• Knowledge of Testing tools like Selenium, Playwright, Postman or similar
• Familiarity with AI‑powered engineering tools (e.g., GitHub Copilot, Claude Code, Cursor) to enhance development velocity and code reliability.

Soft Skills:

• History of handling multiple concurrent projects
• Ability to effectively communicate across organizational levels and with a variety of stakeholders, including the ability to communicate technical concepts to technical and non-technical audiences
• Strong strategic thinking that prioritizes long term outcomes over emergent distractions.
• Ability to make difficult decisions and to drive decisions into actuality
• Ability to understand and effectively explain up and downstream product, team, and organizational impacts
• Ability to constructively challenge the status quo and to iterate and improve across multiple business domains
• Leadership and mentoring skills including the ability to lead by example, promoting a common purpose and serving as a catalyst for success
• Demonstrate emotional maturity and a positive outlook.
• Demonstrated analytical, organizational, prioritization, and time management skills

Role: Manager, Software Engineering
Location: Hyderabad, India (Hybrid)
Department: Product Engineering
Reports to: Director of Engineering

About GHX:
GHX (Global Healthcare Exchange) is a leading healthcare technology company on a mission to simplify the business of healthcare and improve patient outcomes. Founded in 2000, GHX has built the GHX Global Network — the world’s largest cloud-based supply chain community connecting healthcare providers, suppliers, distributors, and partners to automate key processes, reduce costs, and increase operational efficiency. Its solutions span electronic trading, procurement automation, inventory and contract management, business intelligence, and data synchronization, helping healthcare organizations improve productivity and focus more on patient care. Over the years, GHX has enabled significant cost savings for the industry and continues to innovate with intelligent automation and AI-driven capabilities.

Website: https://www.ghx.com/
LinkedIn: https://www.linkedin.com/company/ghx/

Job TITLE:

 Product Owner

General Summary:

The Product Owner will have a technical focus and work with product managers, internal stakeholders, 3rd-party partners, and customers to gain a thorough understanding of their product and market needs, translating them into feature stories and tasks for development. You will be responsible for turning the product vision into an actionable backlog and advocating the customers’ needs to the development team. 

The Product Owner is responsible for the development backlog, grooming, and acceptance. This individual will execute converting the product vision and roadmap into workable product requirements for engineering to meet product roadmap expectations defined by the Product Manager. This role will report to the Manager, Product Management – [product line] and will regularly engage with cross-functional leaders. 

The ideal candidate must be well-versed in agile scrum and comfortable working in all aspects of a multifaceted delivery network.  You will demonstrate excellent problem-solving skills, be self-motivated and detail-oriented, and be a good team player.  Other duties include prioritization of key backlog items that drive growth and success, developing supporting documentation, and keeping customers and stakeholders informed of the status of the product.

ROLES & REPONSIBILITIES

• Owns and prioritizes the sprint backlog for assigned platform and technical domains, balancing technical debt, reliability, and roadmap commitments
• Translates platform and technical requirements into well-defined epics, user stories, technical specification and acceptance criteria
• Converts product vision into actional backlog items that deliver platform enablement, reliability, scalability and technical debt reduction
• Participates in sprint planning, grooming, retrospectives and reviews for assigned technical and platform teams
• Works with Product Management, Engineering leads, architects and security teams to support platform decisions that are technically sound and aligned with product direction
• Communicates platform capability needs to the development team and represents technical requirements in prioritization decisions
• Supports and utilizes technical discovery with Engineering leads and internal platform consumers to inform backlog priorities
• Communicates platform capability releases to internal consumers and Engineering teams in coordination with Product and Technology leadership
• Serves as a subject matter expert for assigned platform and technical domains, supporting Engineering onboarding tooling, and organizational education
• Escalates technical risks, platform dependencies and roadmap gaps to Product leadership proactively
• Maintains regular alignment with the Product Manager and Product Leadership on roadmap priorities, backlog direction, and technical outcomes; raises conflicts between technical demands and roadmap commitments proactively
• Maintains a minimum of two sprints of groomed and estimated backlog at all times for assigned tea upms.
• Contributes to epic-level roadmap tracking across quarters in coordination with the Product Manager and/or Manager of Product Management for assigned domains
• Participates in pod-level planning, estimation sessions and steerco readouts as required
• Ability to travel up to 20%

KEY COMPETENCIES

• Balance of technical knowledge and business acumen
• Provides updates on backlog health, spring progress and delivery risks to the Product Manager and/or Manager of Product Management to support roadmap tracking and stakeholder communication
• Customer first mind set
• Backlog execution – prioritizes and manages the spring backlog in alignment with the product roadmap defined by the Product Manager and/or Manager of Product Management
• Proactive, self-starter with excellent project management skills and ability to manage multiple tasks effectively
• Excellent verbal and written communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment
• High degree of organization, individual initiative, and personal accountability
• Ability to assess risks, dependencies and propose mitigation strategies to overcome obstacles
• Skilled in leading meetings, setting agendas, driving decisions, and negotiating.

REQUIRED Qualifications, EDUCATION, CERTIFICATES and experience

• Bachelor’s degree and 4 years of professional experience, preferably in product ownership, project management or business analysis
• At least 1 year of experience in Product Management and/or Product Development
• Established background in launching software services in partnership with Engineering teams and high degree of proficiency in prototyping, iterative development and experience working within an Agile scrum team environment

PREFERRED Qualifications

• Experience in healthcare IT, supply chain, or SaaS environments
• Familiarity with JIRA, Confluence, AI-assisted product tools, and agile tooling
• Experience in platform and integration-oriented technical domains

Senior DevSecOps Engineer

Position Summary

The Senior DevSecOps Engineer will be embedded within product engineering teams to implement and maintain secure, automated, and reliable delivery pipelines while following standards, frameworks, and guardrails set by the DevSecOps Center of Excellence (CoE).

This is a hands-on role that reports to the Manager of DevSecOps and works directly with developers, SREs, and product managers to enable faster, safer deployments, cost-efficient infrastructure, and adherence to enterprise security policies. The engineer will collaborate closely with Principal and Senior Staff DevSecOps engineers for technical guidance and mentoring while operating within the centralized DevSecOps leadership framework.

Key Responsibilities

Product Line DevSecOps Execution

· Build and maintain CI/CD pipelines (GitHub Actions, GitLab CI, Jenkins, ArgoCD) for the assigned product line.

· Integrate security testing (SAST, SCA, DAST, container scanning) into build and deployment workflows.

· Apply CoE standards, templates, and automation frameworks consistently within product environments.

· Troubleshoot and resolve DevSecOps issues, escalating complex challenges to Staff/Principal engineers.

Infrastructure & Automation

· Implement Infrastructure-as-Code (Terraform, CloudFormation) for product infrastructure.

· Adopt GitOps practices for repeatable and auditable infra provisioning.

· Ensure infrastructure deployments comply with security guardrails, tagging, and cost controls.

Observability, Security & Compliance

· Collaborate with SREs to enable monitoring, logging, and observability (Prometheus, Grafana, OpenTelemetry, New Relic, CloudWatch).

· Ensure pipelines and infrastructure comply with HIPAA, SOC2, and internal security standards.

· Embed IAM, KMS, GuardDuty, Security Hub into workflows for cloud security posture.

FinOps & Cost Awareness

· Implement CoE-defined cost governance practices in product pipelines.

· Ensure workloads are tagged, right-sized, and cost-efficient.

· Provide cost visibility to product teams and support FinOps reviews.

Collaboration & Continuous Improvement

· Work closely with developers, QA, SRE, and product managers to support secure and efficient delivery.

· Participate in CoE knowledge-sharing sessions, playbooks, and Communities of Practice.

· Contribute feedback from product teams back into the CoE to improve standards and frameworks.

· Continuously learn from Staff and Principal engineers and apply best practices within the product line.

Qualifications & Experience Required

· 8+ years in DevOps, Cloud, or Security Engineering.

· Strong hands-on experience with CI/CD pipeline tools (GitHub Actions, GitLab CI, Jenkins, ArgoCD).

· Proficiency in AWS services (EKS, ECS, EC2, S3, IAM, Security Hub, GuardDuty).

· Hands-on with containers & Kubernetes (Docker, EKS).

· Experience with Infrastructure-as-Code (Terraform, Pulumi, CloudFormation).

· Familiarity with observability platforms (Prometheus, Grafana, OpenTelemetry, New Relic, CloudWatch).

· Programming/scripting in Python, Go, or shell scripting.

· Strong collaboration skills in cross-functional product teams.

Preferred

· Experience in SaaS or healthcare software environments.

· Knowledge of databases (MongoDB, Elasticsearch, SQL).

· Familiarity with compliance frameworks (HIPAA, SOC2, ISO 27001).

· Certifications: AWS Security Specialty, CKA/CKAD, FinOps Certified Practitioner

Site Reliability Engineer (SRE)

Position Summary

The Site Reliability Engineer (SRE) will be a hands-on contributor within the Site Reliability Engineering Center of Excellence (CoE), responsible for building monitoring and observability solutions, troubleshooting production issues, and participating in 24x7 on-call operations.

This role focuses on the execution of reliability practices, implementing observability tooling, improving MTTR/MTTD through automation, and ensuring production systems are resilient, observable, and performant. The SRE will collaborate closely with Principal and Senior Staff SREs, adopting best practices and frameworks defined by the CoE while directly contributing to enterprise reliability goals. This role reports to the Sr. Manager, SRE.

Key Responsibilities

Execution & CoE Alignment

· Implement SRE frameworks, best practices, and playbooks provided by the CoE.

· Act as a hands-on engineer, contributing to observability, reliability, and incident response initiatives.

· Partner with senior SREs and leadership to maintain consistency in monitoring and incident processes.

· Contribute to automation projects that improve reliability and reduce manual work.

Observability & Monitoring

· Build and maintain monitoring solutions with New Relic, Datadog, Prometheus, Grafana, CloudWatch, OpenTelemetry, Graylog.

· Create and refine dashboards, metrics, and alerts for proactive anomaly detection.

· Extend observability coverage across infrastructure, applications, APIs, and databases.

Reliability Engineering & Automation

· Implement SLIs, SLOs, SLAs, and error budgets in partnership with product and platform teams.

· Contribute to reducing MTTD and MTTR through improved instrumentation and automation.

· Participate in capacity planning, resiliency testing, and scaling reviews.

· Support chaos engineering and reliability validation activities.

Incident & Problem Management

· Participate in incident response, including on-call rotations for 24x7 coverage.

· Assist with root cause analysis (RCA) and implement corrective actions.

· Ensure alignment with ITSM processes for incident, problem, and change management.

· Contribute to playbooks and runbooks to strengthen on-call readiness.

Collaboration & Knowledge Sharing

· Collaborate with Engineering, Product, Security, Cloud, and DevSecOps teams to embed reliability practices.

· Provide input on instrumentation, monitoring hooks, and operational readiness for services.

· Work with DBAs and platform teams on database observability and performance optimization.

· Share knowledge within the SRE team and adopt practices from Staff and Principal SREs.

Qualifications & Experience

Required

· 7+ years in SRE, Operations, or Infrastructure Engineering.

· Strong hands-on experience with monitoring and observability platforms.

· Experience with tools such as New Relic, Datadog, Prometheus, Grafana, CloudWatch, OpenTelemetry, Graylog.

· Proven experience in incident response, troubleshooting production issues, and improving MTTR/MTTD.

· Good knowledge of SLIs, SLOs, SLAs, and error budgets.

· Hands-on experience with AWS services (EC2, ECS, EKS, networking, scaling groups).

· Proficiency in containers & Kubernetes (Docker, EKS).

· Scripting/programming in Python, Go, or shell scripting.

· Understanding of networking, distributed systems, and high-availability architectures.

· Exposure to ITIL/ITSM processes.

Preferred

· Experience in SaaS or healthcare environments.

· Knowledge of databases (MongoDB, Elasticsearch, SQL Server, Oracle).

· Familiarity with chaos engineering and resiliency testing.

· Certifications: AWS Solutions Architect / DevOps Engineer, CKA/CKA

Job Title: Finance SME

Opportunity Overview:

We are seeking a Technical, Hands-on Manager to lead a team in building AI-driven healthcare enterprise applications. In this role, you will combine strong people leadership with deep technical expertise to guide the development of scalable, data-intensive solutions that drive meaningful business impact.

As a leader who is still technically involved, you will mentor and manage data scientists and analysts while having the ability to guide the team through evaluating, selecting, and implementing the right models, paired with an understanding of end to end workflow and ensure the delivery of scalable AI solutions. 

This position requires excellent communication and collaboration skills as you partner closely with internal stakeholders and cross‑functional engineering, product, and clinical teams. In our fast-paced environment, adaptability is key—your ability to reprioritize quickly and lead your team through evolving business needs will ensure maximum impact

What you’ll do:

• Lead, mentor, and develop a high‑performing team of Data Scientists and ML Engineers, ensuring strong execution and continuous skill advancement.
• Contribute to event‑driven architecture design and implementation, enabling asynchronous processing and large‑scale system integration.
• Work seamlessly across functions—partnering with Data Scientists on model tuning, experimentation, and prompt design; collaborating with Product and Software Engineering to embed AI/ML into user-facing applications; engaging with DevOps/Platform Engineering on environment setup, CI/CD, monitoring, and reliability; and working with Data Engineering on pipeline design and ingestion strategies.
• Provide technical leadership in the effective use of AWS services such as Lambda, EC2, EMR, S3, Athena, Batch, Textract, Comprehend, Bedrock.
• Drive the implementation of project scope definition, effort estimation, and planning in close coordination with cross-functional teams.
• Conduct code reviews, provide architectural direction, and champion SDLC best practices, while balancing leadership responsibilities with hands‑on technical contributions to ensure timely, high‑quality delivery.

Required Qualifications:

• 7+ years of overall professional experience delivering data-driven AI/ML-focused solutions. 3+ years of direct team management experience, leading Data Scientists, ML Engineers, or similar technical roles.
• Hands-on experience in Python with strong proficiency in libraries such as Pandas, NumPy, SciPy, Matplotlib, and regular expressions. Advanced SQL querying and optimization for large datasets.
• Practical experience in training, tuning, and testing ML algorithms (e.g., SVM, CART, Bagging, Boosting) and text mining techniques; familiarity with modern ML/DL approaches.
• Experience with prompt engineering and leveraging GenAI for classification, data enrichment, semantic embeddings, and innovative AI-driven solutions.
• Experiment and rapidly prototype design frameworks, validate hypotheses efficiently, and iterate on AI/ML models to support fast-paced development.
• Strong knowledge of Object-Oriented Programming (OOP) and experience creating custom Python packages for serverless applications.
• Hands-on experience with AWS services including Lambda, EC2, EMR, S3, Athena, Batch, Textract, and Comprehend.
• Work seamlessly across Data Science, Engineering, Product, DevOps, and Data Engineering teams to align technical decisions with business goals, ensuring smooth integration of AI/ML capabilities into production systems
• Excellent communication and storytelling skills, capable of translating complex AI/ML concepts into clear, actionable insights for leadership, stakeholders, and non-technical partners.
• Ownership mindset with end‑to‑end accountability, ensuring delivery from concept to deployment to monitoring—while continuously identifying risks, blockers, and opportunities for improvement.

Good to have:

• Background in healthcare payment integrity, clinical data workflows, or payer/provider analytics.
• Strong thought leadership in AI/ML, including guiding stakeholders on feasibility, risk, architecture, and adoption strategy.
• Prior experience in deploying LLM‑powered production features,optimize prompting strategies, transforming experimental prototypes into robust, scalable services delivered through well‑defined APIs.
• Familiarity with compliance, governance, and security best practices for healthcare data (HIPAA, PHI handling, logging, auditing).

Ability to commute/relocate:

• Nacharam, Hyderabad, Telangana*: Reliably commute or planning to relocate before starting work (Preferred)

Interview Process*:

1. Connect with the Hiring Manager for a Preliminary Phone Screening
2. Behavioral Interview(s)
3. Case Study
4. Interview with Senior Leadership

*Subject to change

About Cohere Health:

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members.

With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

We are looking for a Solutions Engineer – Lead Engineer to join our Corporate Technology team. As a Solutions Engineer, you will be expected to leverage your extensive experience and technical expertise to design, implement, and optimize Windows-based solutions in enterprise environments.

What You'll Do:

• Architectural Design: Lead the design and development of complex solutions, ensuring alignment with business objectives and architectural principles.
• AI observability for platforms and assistants. Instrument agents and automations with metrics for accuracy, drift, latency, containment, and user satisfaction; wire dashboards (Grafana/ELK) and feedback loops into CI/CD so models and prompts improve continuously—consistent with the JD’s observability focus
• Technical Leadership: Provide guidance and mentorship to engineering teams in the implementation of Windows-based solutions, ensuring best practices and adherence to industry standards.
• Solution Development: Collaborate with cross-functional teams to translate business requirements into scalable and secure Windows architectures, integrating with existing systems and technologies.
• Technology Evaluation: Research and evaluate emerging technologies and tools, recommending innovative solutions to enhance system performance, reliability, and security.
• Risk Management: Identify and mitigate risks associated with Windows-based solutions, ensuring compliance with regulatory requirements and security standards.
• Troubleshooting and Optimization: Investigate and resolve complex technical issues related to Windows infrastructure, optimizing performance, and minimizing downtime.
• Automation and DevOps: Knowledge of Gitops, Scripting and automation would be an essential part of the role. Knowledge of writing automations in either PowerShell/Python would be a mandatory requirement for this role.

What You’ll Need:

• 6+ years architecting and implementing enterprise infrastructure solutions with a proven track record of designing scalable, resilient, and secure systems including integration with Windows and cloud platforms.
• Expertise in Windows Server, Active Directory, Microsoft Azure/AWS virtualization (EC2, Azure VMs, Azure Virtual Desktop), and Microsoft Defender. Knowledge of macOS integration with enterprise identity platforms (Active Directory, Azure AD, Okta), including single sign-on (SSO) and federated authentication. Ability to design and optimize multi-platform architectures (Windows, macOS, Linux) for scalability, resilience, and security.
• Proficiency with Microsoft Intune for endpoint management (MDM/MAM) and understanding of hybrid architecture and cloud shared responsibility model. Proficiency in macOS device management using tools such as Jamf Pro, Kandji, or Apple Business Manager, including MDM/MAM strategies for hybrid and multi-platform environments. Experience with automation and scripting on macOS (e.g., Bash, Zsh, AppleScript, Python), enabling workflow optimization and cross-platform orchestration
• Strong troubleshooting skills for macOS infrastructure, including performance optimization, incident response, and root cause analysis.
• PowerShell and Python coding/scripting capabilities for automation and workflow development
• Experience with GitOps, CI/CD pipelines, and Infrastructure as Code (Terraform, Ansible, ARM templates)
• Proficiency in cloud-native and multi-cloud architectures (Kubernetes, Docker, serverless)
• Familiarity with observability and monitoring platforms (Prometheus, Grafana, ELK stack) and AI-driven automation
• Familiarity with Exchange Online, SharePoint, Microsoft Power Platform would be a plus
• Experience implementing zero trust solutions (Zscaler, CrowdStrike) would be a plus
• Relevant certifications such as Microsoft Certified: Azure Solutions Architect Expert, MCSE: Core Infrastructure, or AWS Solutions Architect would be a plus
• Good to have exposure with AI/ML integration, data analytics, and automation in enterprise environments.

Arcesium's Personal Data Privacy Notice for Candidates is linked here. 

About the Team

The Telemetry Platform team is the backbone of real-time intelligence at DoorDash. We are architecting a unified, multi-brand foundational platform that powers sub-second user intent detection and mission-critical product experimentation for millions of users globally. Our team manages the entire data lifecycle—from high-performance mobile/web SDKs to massive-scale ingestion stacks and complex event processing engines. We are currently transitioning to a cutting-edge ingestion stack, creating a drift-free instrumentation culture that turns raw behavioral signals into actionable business insights.

About the Role

We are looking for a platform-oriented Engineering Manager to lead a multi-disciplinary team of Full Stack and Data Infrastructure (Backend) engineers. In this role, you will play a pivotal part in building these teams from the ground up and driving the long-term technical strategy for global telemetry. You will oversee the development of everything from developer-facing web UIs for schema management to high-throughput backend systems that process billions of events. This is a unique opportunity to lead a team at the intersection of platform engineering and deep data infrastructure.

You’re excited about this opportunity because you will…

• Build and Scale Teams: You will lead the hiring, onboarding, and mentorship of a high-performing team of Full Stack and Data Infrastructure engineers.
• Drive Strategy: You will execute the roadmap for the Unified Telemetry platform, balancing immediate "quick wins" with long-term engineering excellence and global scalability.
• Bridge Frontend & Backend: You will manage the development of the Event Schema Design UI and ClickStream Event Inspector alongside the Complex Event Processing (CEP) and Enrichment Frameworks.
• Enable Global Impact: Your team’s work will directly enable real-time user intention detection (e.g., identifying checkout abandonment) and power the foundational data layers for DoorDash’s global analytics.
• Foster Culture: You will champion a culture of reliability, quality, and technical rigor, ensuring telemetry is a "winning edge" for the organization.

We’re excited about you because you have…

• Experience: 10+ years of experience in software engineering, with at least 2+ years of hands-on management experience leading high-growth teams.
• Full Stack & Infra Fluency: You have a strong understanding of both modern Front End frameworks (for internal tooling/governance UIs) and Data Infrastructure (high-throughput ingestion, distributed systems, and real-time processing).
• Technical Breadth: Familiarity with technologies like Go/Kotlin/Python, React, and large-scale data ecosystems such as Kafka, Spark Streaming, Flink, or Snowflake.
• Strategic Leadership: Proven ability to break down complex, large-scale systems into reusable components and clear execution plans.
• Cross-Functional Collaboration: Exceptional communication skills with a track record of partnering with Product, Data Science, and Platform teams to deliver global solutions.
• Education: B.S., M.S., or PhD in Computer Science or a related technical field

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Truveta is the world’s first health provider led data platform with a vision of Saving Lives with Data. Our mission is to enable researchers to find cures faster, empower every clinician to be an expert, and help families make the most informed decisions about their care. Achieving Truveta’ s ambitious vision requires an incredible team of talented and inspired people with a special combination of health, software and big data experience who share our company values.

Truveta was born in the Pacific Northwest in the USA and has employees who live across the country. As we expand our global footprint with a new presence in Hyderabad, India, we’re building a world-class team to help us scale this mission and Clinical Intelligence and AI Evaluation is at the heart of everything we do. This job requires daily onsite work at our headquarters in Hyderabad, India.

Who We Need

Truveta is rapidly building a talented and diverse team to tackle complex health and technical challenges. Beyond core capabilities, we are seeking problem solvers, passionate and collaborative teammates, and those willing to roll up their sleeves while making a difference. If you are interested in the opportunity to pursue purposeful work, join a mission-driven team, and build a rewarding career while having fun, Truveta may be the perfect fit for you.

This Opportunity

At Truveta, we believe that high data quality will play a critical role in accomplishing our mission towards saving lives with data. An important component of this work is data normalization in which the medical terminology linking, and terminology management are essential in building deep intelligence empowering the new generation of clinical research.

We are looking for a full-time Clinical Terminologist who will help to standardize the data sourced from different health systems. The responsibilities include identifying, creating, or validating mapping between medical terms from various healthcare system to standardized Terminologies and extending them.

Key Qualifications

• Education in Medicine or related fields (Nursing, Pharmacy, Clinical laboratory science, Medical Informatics, Medical Research, medical coding, etc.)
• 2+ years of experience in the field.
• 1+ year of practical application in clinical terminologies: SNOMED CT, RxNorm, LOINC
• One of the following but not limited to these certifications:

o Certified Professional Coder (CPC) – AAPC,

o Certified Coding Specialist (CCS) – AHIMA,

o Certified Coding Associate (CCA) – AHIMA,

o Registered Health Information Technician (RHIT),

o Registered Health Information Administrator (RHIA),

o Certified Outpatient Coder (COC),

o Certified Inpatient Coder (CIC),

o Certified Coding Specialist (CCS),

o Certified Coding Specialist – Physician (CCS-P)

• Understanding of Electronic Medical Records, including but not limited to reading medical charts, medication lists, lab reports, SOAP notes, procedure notes, etc.
• Understanding of vast medical terms and frequently used abbreviations.
• Ability to provide subject matter expertise in one or more areas within data management.
• Effective communication skills, project management with minimal supervision
• Cross-functional team collaboration (engineering, project manager, modeling team) to deliver constant improvement in data pipeline.
• Actively participate in efforts to enhance data management process as needed.
• Develop and maintain project documentation.
• Perform data checks and edits to ensure quality.
• Comprehension of guidelines to maintain effective data standards.
• Basic computer skills including Microsoft Office Products (Outlook, Excel, Word).

Preferred Qualifications

· Experience in clinical terminology mapping using SNOMED CT, LOINC and RxNorm.

· Experience in annotating training data for machine learning models

Why Truveta? 

Be a part of building something special. Now is the perfect time to join Truveta. We have strong, established leadership with decades of success. We are well-funded. We are building a culture that prioritizes people and their passions across personal, professional and everything in between. We are expanding our global footprint. Join us as we build an amazing company together.

Truveta is committed to creating a diverse, inclusive, and empowering workplace. We believe that having employees, interns, and contractors with diverse backgrounds enables Truveta to better meet our mission and serve patients and health communities around the world. We recognize that opportunities in technology historically excluded and continue to disproportionately exclude people from some sections, people of color, people from working class backgrounds, people with disabilities, and LGBTQIA+ people. We strongly encourage individuals with these identities to apply even if you don’t meet all of the requirements.

Engineering Manager - Python

The Engineering Manager is responsible for leading a small team of developers (5–10 engineers) building automation and SaaS solutions using Python, web technologies, and AI-assisted development tools. This role combines hands-on technical leadership with team management, guiding engineers through the full development lifecycle while leveraging modern AI tools to accelerate development and improve quality.

You will work closely with Technical Product Managers and engineers to design scalable solutions, review code, remove blockers, and ensure successful delivery of features. The ideal candidate has strong Python experience, understands how to interact with web applications through HTML selectors and browser tools, and is comfortable integrating AI platforms such as Claude into the development workflow.

What You'll Do

• Lead and mentor a team of 5–10 engineers, providing technical direction,
  coaching, and support.
• Oversee the design, development, and deployment of automation and SaaS features built primarily with Python.
• Review code and guide engineers in writing clean, scalable, and maintainable solutions.
• Help developers identify and work with HTML elements, DOM structures, and selectors used in web automation and data extraction.
• Implement and improve AI-assisted development workflows, leveraging tools such as Claude or similar AI platforms to accelerate engineering productivity.
• Support automation efforts involving browser tools, scripting
  environments, or web interaction frameworks.

Experience & Technical Background:

• 10+ years of progressive experience in infrastructure, operations, or systems engineering
• 5+ years of leadership experience managing technical teams (10+ people preferred)
• Deep expertise in Linux/Unix systems, cloud platforms (AWS preferred), and Kubernetes
  orchestration
• Strong background in incident response, post-mortems, and operational excellence practices
• Proven experience implementing and scaling SRE practices and SLO/SLI frameworks
• Collaborate with Technical PMs and stakeholders to prioritize work, define requirements, and ensure timely delivery.
• Maintain high standards for code quality, testing, and documentation.
• Participate in architectural decisions and guide the team in building scalable and reliable systems.
• Monitor team progress, remove blockers, and continuously improve development processes.

Qualifications:

• Bachelor’s degree in Computer Science or equivalent practical experience.
• 3–5+ years of software development experience, including experience working with Python.
• 1+ years of technical leadership or team management experience.
• Strong proficiency in Python and the ability to review and guide production quality code.
• Experience working with HTML, CSS, and web technologies, including inspecting and interacting with DOM elements and selectors.
• Familiarity with AI-assisted development tools, preferably Claude or similar AI platforms.
• Knowledge of SQL and relational databases such as MySQL or PostgreSQL.
• Experience using Git or similar version control systems.
• Strong communication, collaboration, and leadership skills.

Preferred

• Experience with web automation or browser-based interaction tools.
• Experience building or maintaining automation systems or data extraction pipelines. Background working in AI-augmented development environments.
• Experience leading small, fast-moving engineering teams

Staff SWE, Application

Opportunity Overview:

This is a unique opportunity to join a high-caliber software engineering team that is experiencing rapid growth. You’ll play a key role in building impactful healthcare technology on a modern technology stack, with a focus on our core data and AI platforms. Your work will focus on enhancing the platform's key features, while also balancing scalability, reusability, and performance.

As a Staff Engineer on the Application Engineering team, you’ll serve as a senior technical leader - responsible for designing and delivering high-quality, scalable software systems that power Cohere Health’s core platform. You’ll act as a multiplier, elevating the technical bar for the team, mentoring engineers, and partnering with product, data, and clinical teams to deliver solutions that meet compliance, quality, and performance standards.

This role is ideal for engineers who thrive on solving complex problems in healthcare, have deep expertise in building distributed systems, and want to influence architecture and engineering practices at scale.

What you’ll do:

• Technical Leadership & Architecture
• Define and drive the architecture of large-scale, distributed application systems across the Cohere platform.
• Ensure solutions are secure, performant, maintainable, and compliant with NCQA, CMS, and payer requirements.
• Champion engineering best practices in CI/CD, testing, release management, and observability.
• Hands-On Engineering
• Write clean, maintainable, and well-tested code, primarily in modern frameworks (e.g., Python, TypeScript/React, Java/Kotlin).
• Lead the development of core features and APIs that directly impact providers, payers, and patients.
• Partner with DevOps and Data teams to ensure seamless integration, scalability, and operational readiness.
• Quality & Compliance Focus
• Embed automated testing, monitoring, and release safeguards into the development lifecycle.
• Proactively address compliance and audit-readiness requirements in application design.
• Collaborate with Quality, Security, and Compliance stakeholders to close CAP issues and maintain high delivery standards.
• Mentorship & Influence
• Mentor engineers across the team, guiding them on technical design, code quality, and system thinking.
• Lead design reviews, technical deep-dives, and incident retrospectives to foster continuous improvement.
• Act as a thought leader in scaling engineering practices across multiple teams.
• Cross-Functional Collaboration
• Work closely with Product, Clinical, and Operations teams to ensure solutions meet real-world healthcare needs.
• Partner with Release Management to ensure predictable, high-quality delivery and quick resolution of hotfixes.

Required Qualifications:

• 13+ years of software engineering experience, with at least 4+ years in a staff/principal/lead role
• Expertise in designing and scaling distributed, cloud-native applications
• Strong background in one or more modern languages: Python, Java, TypeScript/React
• Proven track record of driving system architecture, technical strategy, and execution
• Experience working in healthcare technology or other regulated environments, strongly preferred
• Demonstrated success in mentoring and growing engineering talent.
• Hands-on experience in payment integrity, with exposure to claims processing, audit workflows, or healthcare payment validation systems.
• Excellent communication skills with the ability to influence technical and non-technical stakeholders

Ability to commute/relocate:

• Nacharam, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred)

Interview Process*:

1. Connect with Talent Acquisition for a Preliminary Phone Screening
2. Meet your Hiring Manager!
3. Live Design Exercise 
4. Technical Discussion
5. Cross-Functional Interview 
6. Final Interview

*Subject to change

About ZignaAI, a Cohere Health Company:

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members.

With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can’t wait to learn more about you and meet you at ZignaAI, a Cohere Health company!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

Opportunity Overview:

We are seeking a Senior Business Intelligence Engineer to join our Intelligence team. In this role, you will design, build, and optimize scalable data models and analytical assets that power reporting and self-service analytics across the organization. You will play a key role in strengthening our BI ecosystem by partnering closely with data platforms, and product teams to deliver high-quality, governed, and performant datasets and dashboards, while upholding best practices and standards..

This is an ideal opportunity for an experienced BI engineer who thrives in a hands-on technical role, can independently support complex initiatives, and is passionate about building clean, reliable, and scalable data foundations. This position offers the chance to have a substantial influence on the company, with the potential for rapid career advancement in a highly visible environment.

What you’ll do:

• Collaborate with business stakeholders to understand reporting needs and translate them into functional requirements.
• Design, develop, and maintain BI reports, dashboards, and data visualizations using BI tools (e.g., Tableau, Power BI, etc.).   
• Build and optimize Tableau dashboards and KPI frameworks with a focus on performance, usability, governance, and row-level security.
• Ensure data consistency and quality in reports by working closely with the data management team.
• Apply best practices in dbt modeling, testing, version control, and release management to ensure high-quality, maintainable pipelines.
• Perform data analysis and ad-hoc queries to support business decision-making.
• Stay current with industry best practices and emerging BI technologies.

What you’ll need:

Must-haves

• 6+ years of professional experience in business intelligence, analytics engineering, or data engineering, preferably in healthcare or another data-rich, regulated domain.
• Self-starter, able to work independently, able to succeed in a fast-paced, high intensity start-up environment
• Excellent english communication skills, with proven ability to create & deliver the results of analyses to non-technical audiences
• Advanced proficiency in SQL and strong hands-on experience with analytics engineering frameworks such as dbt.
• Strong experience with Tableau (Cloud and Desktop), including dashboard development, row-level security, performance optimization, and basic administration.
• Experience working with workflow orchestration tools such as Airflow.
• Experience working in AWS-based data platforms.
  
  

Nice-to-haves

• Experience with dbt or with similar tools
• Experience with Python.
• Exposure to additional BI platforms such as Power BI, Sisense, or open-source BI tools.
• Experience supporting dashboard embedding and integration into web applications.
• Background in healthcare payer analytics, utilization management, or clinical workflows.
• Previous experience working in a global model

Ability to commute/relocate:

• Hyderabad, Telangana*: Reliably commute or planning to relocate before starting work (Preferred)

Interview Process*:

1. Connect with Talent Acquisition for a Preliminary Phone Screening
2. Technical test 
3. Meet your Hiring Manager
4. Technical Round
5. Case Study
6. Final Interview

*Subject to change

About ZignaAI, a Cohere Health Company:

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members.

With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can’t wait to learn more about you and meet you at ZignaAI, a Cohere Health company!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

Opportunity Overview:

We’re looking for a senior-level automation engineer who will help raise the bar on release quality, environment reliability, and change safety across Cohere’s platform. You’ll partner closely with Product, Engineering, Platform, and SRE to build scalable automation, guardrails, and validation systems that reduce production risk while increasing delivery velocity.

This is not a “test scripts only” role. You’ll shape automation strategy, embed quality into the SDLC, and help define how changes move safely from dev → staging → UAT → prod in a fast-moving healthcare platform. 

You’ll help define how quality scales as Cohere grows. This role has real influence over release safety, platform reliability, and how engineering teams ship software in a regulated, high-impact domain. You won’t just test features — you’ll shape how Cohere delivers them safely to production.

What you’ll do:

• Own and evolve Cohere’s end-to-end test automation strategy across UI, API, config changes, and critical workflows
• Design and maintain scalable E2E automation frameworks for multi-tenant, payer-specific workflows
• Build automated validation for deployment guardrails, release readiness, and production change safety
• Partner with Platform/DevOps to integrate automation into CI/CD pipelines and deployment workflows
• Create automated coverage for high-risk paths (authorization flows, partner integrations, file pipelines, feature flags, config changes)
• Drive test reliability, flake reduction, and actionable failure signals
• Define and enforce quality gates for prod releases, blue/green and canary deployments, and config changes
• Collaborate with Product and Engineering to ensure business outcomes are testable, measurable, and observable
• Improve test data management and environment stability to enable reliable automation at scale
• Mentor engineers on testability, automation best practices, and quality-first development
• Partner with SRE and Security to ensure production readiness, observability, and compliance expectations are met
• Apply AI-assisted tooling to accelerate test creation and expand coverage for high-risk user flows, integrations, and configuration-driven behavior
• Use AI to analyze automation failures and production incidents to reduce flaky tests and prioritize new test coverage around real failure patterns

Required Qualifications:

• 6+ years in QA Automation, SDET, or test engineering roles supporting production systems
• Strong hands-on experience building automation frameworks for UI and API testing from the ground up, and setting up repeatable datasets
• Deep experience with modern E2E frameworks (Playwright or Cypress) using TypeScript
• Strong API automation experience (REST-based testing frameworks)
• Strong CI/CD experience (GitHub Actions or similar)
• Experience validating cloud-native systems on AWS
• Comfortable working in microservices and event-driven architectures
• Experience testing configuration-driven systems, feature flags, and environment-specific behavior
• Strong debugging skills across frontend, backend, and infrastructure layers
• Proven ability to partner with platform / infra teams on release pipelines and deployment safety

Nice-to-haves

• Performance and reliability testing experience (e.g., k6 or similar)
• Healthcare or regulated domain experience

Ability to commute/relocate:

• Nacharam, Hyderabad, Telangana*: Reliably commute or planning to relocate before starting work (Preferred)

Interview Process*:

1. Connect with Talent Acquisition 
2. Meet with the Hiring Manager
3. Behavioral Interview(s)
4. Case Study
5. Interview with Senior Leadership

*Subject to change

About Cohere Health:

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members.

With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

Opportunity Overview:

We’re looking for a Manager, Engineering that can lead and grow a high-performing engineering team with a strong product mindset, owning outcomes end-to-end. You will build forward-looking software that improves healthcare experiences for members while streamlining payer and provider operations.

What you’ll do:

• Lead a fast-paced, autonomous, agile team of software engineers to build and enhance a growing software platform
• Create transparency into delivery health through the use of meaningful sprint and business metrics
• Enable the team to further its impact, by improving upon its means of delivery and working closely with the data, product, and growth organizations to further the value we can bring to our clients
• Provide technical leadership throughout the design and delivery process, bringing perspective and motivating engineers to develop simple, pragmatic solutions to complex problems
• Ensure the team is following and building upon software engineering best practices including testing, quality, and security
• Foster a culture of developing early career talent who will become the next leaders in the organization, enabling the individuals and the team to work with autonomy
• Provide innovative solutions for both attracting and retaining top talent

Required Qualifications:

• 12+ years of experience with 3+ years of experience managing software engineering teams in a fast-paced, agile environment 
• Demonstrated expertise with cloud-based services 
• Proficiency with Python, ReactJs, Snowflake, MongoDB, etc.
• Experience leading teams in a global organization

Ability to commute/relocate:

• Hyderabad, Telangana*: Reliably commute or planning to relocate before starting work (Preferred)

Interview Process*:

1. Connect with Talent Acquisition 
2. Meet with the Hiring Manager
3. Technical interview(s)
4. Cross functional partner interview
5. Interview with Senior Leadership

*Subject to change

About Cohere Health:

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members.

With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

Opportunity Overview:

We’re hiring a Manager, Business Intelligence to lead our India-based BI team and drive high-quality, reliable delivery across reporting and analytics. You will directly manage a team of BI Engineers and Analysts (7 members), serving as the operational backbone for our global BI function. Reporting to the Director of Data and AI. You’ll partner cross-functionally with global teams to deliver insights that directly impact providers, patients, and clients. This is a high-visibility role with strong growth potential, ideal for a player-coach who can go deep technically while driving speed, accountability, and high-quality execution across the team. We’re looking for a strong operator who can bring structure and discipline to fast-moving priorities, making clear trade-offs, and maintaining delivery momentum without sacrificing quality. We value teammates who are collaborative, candid, and empathetic, and are committed to building an inclusive, growth-oriented environment.

What you’ll do:

• Define and execute the Business Intelligence roadmap, aligned with company and client needs while ensuring accuracy, timeliness, and contractual alignment
• Lead and manage a team of BI Engineers and Business Analysts, enforcing clear ownership, SLAs, and accountability.
• Act as a senior partner to Product, Operations, and Client teams, translating complex asks into structured work products for the team
• Identify and eliminate bottlenecks in data pipelines, reporting workflows, and team execution
• Build scalable, reusable reporting frameworks and KPI layers across the organization
• Champion a self-service analytics culture while maintaining governance and data integrity
• Implement robust processes for data validation, reconciliation, and monitoring
• Drive data quality, metric standardization, and governance across all reportin

Required Qualifications:

• 7+ years in BI / Analytics / Data Engineering 
• 2+ years of people management experience
• Prior experience working in a global setting, partnering closely with US-based BI leadership, Product, and Operations teams
• Deep expertise in Agile execution and Jira-based delivery management:
• Backlog ownership, sprint planning, ticket triaging, and prioritization
• Ability to manage frequent re-prioritization without delivery breakdowns
• Strong hands-on experience in:
• SQL (advanced) and data modeling (dimensional / star schema)
• Tableau and/or Amazon QuickSight
• Modern data stack: dbt, Athena (or equivalent), Airflow (or orchestration tools)
• Demonstrated experience building scalable data models and KPI layers
• Ability to debug issues across the full product and data stack independently
• Strong stakeholder and client-facing communication skills.

Nice to have

• Experience working with healthcare datasets (claims, UM/PA workflows, EMR)
• Prior experience operating in high-change technology startup environments
• Background in healthcare tech, payer, or delegated UM environments
• Experience building metrics/semantic layers
• Exposure to AWS cost and performance optimization
• Experience scaling BI platforms for external/client-facing reporting
• Familiarity with data governance and metric standardization practices 

We can’t wait to learn more about you and meet you at Cohere Health!

Interview Process*:

1. Connect with Talent Acquisition 
2. Meet with the Hiring Manager
3. Behavioral Interview(s)
4. Case Study
5. Interview with Senior Leadership

*Subject to change

About Cohere Health:

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members.

With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

Opportunity Overview:

The Lead DevOps Engineer will work closely with Cohere engineers to plan, deploy, and support high-availability solutions. The successful candidate will implement and manage tools supporting Cohere’s engineering teams and infrastructure, coach junior engineers on DevOps best practices and tools. Additionally, they will be responsible for ensuring Cohere maintains a disciplined approach to healthcare security. The candidate should have proven experience across a range of DevOps capabilities such as log aggregation, CI/CD, Linux, Docker, and Kubernetes, as well as experience with cloud infrastructure provisioning, management, and automation technologies such as Terraform, CloudFormation, Chef, and Puppet. Finally, the candidate should be passionate about building quality products, have strong technical skills in areas of Linux system administration, networking, and application deployment/maintenance, and be experienced with at least one scripting language and monitoring systems.

What you’ll do:

• Work closely with Cohere engineers to plan, deploy, and support high-availability solutions
• Implement and manage tools supporting Cohere’s engineering teams and infrastructure including monitoring and alerting, CI/CD,  and version control
• Automate the compilation, testing, packaging, and release of Cohere’s software platform
• Coach Cohere engineers on devops best practices and tools
• Continuously discover, evaluate, and implement new technologies or services to maximize development efficiency
• Actively participate in ensuring Cohere maintains a disciplined approach to healthcare security
• Work with management to create and drive the DevOps roadmap
• Partner with management on cloud infrastructure cost optimization
• Run quarterly Disaster Recovery exercise

Required Qualifications:

• Minimum of 5 years of experience in DevOps practices and cloud infrastructure management
• Experience designing and managing highly scalable production infrastructure in a highly regulated environment
• Experience advocating for modern infrastructure management and are compelled to automate early and often
• Experience across a range of DevOps capabilities such as log aggregation, CI/CD, Linux, Docker and Kubernetes
• Experience developing and managing continuous integration / continuous deployment pipelines using tools such as Jenkins and Github Actions
• Hands on cloud platform experience with a strong preference for AWS
• Experience with cloud infrastructure provisioning, management and automation technologies (Terraform, Cloudformation, Chef, Puppet, etc)
• Strong technical skills in areas of Linux system administration, networking, and application deployment/maintenance
• Experience with at least one scripting language (shell, Ruby, Python, Perl, Go, etc)
• Database administration experience with at least one of the database paradigms.
• Experience with monitoring systems

Ability to commute/relocate:

• Hyderabad, Telangana*: Reliably commute or planning to relocate before starting work (Preferred)

Interview Process*:

1. Connect with Talent Acquisition 
2. Meet with the Hiring Manager
3. Behavioral Interview(s)
4. Live Design or Coding Session 
5. Interview with Senior Leadership

*Subject to change

About Cohere Health:

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members.

With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

Opportunity Overview:

This is a unique opportunity to lead world-class software engineering teams that power Cohere Health’s product innovation and delivery at scale. Our engineering teams operate with a high degree of autonomy, solving complex challenges across the business in close partnership with product and design. In this role, you’ll also oversee data engineering and core platform engineering functions, ensuring the technical foundation supports rapid growth and innovation.

As a member of the leadership team, you’ll work closely with business and AI partners across the globe to co-create solutions and drive the seamless execution of critical initiatives. You’ll foster a culture of innovation, champion Cohere’s values and leadership principles, and apply deep computer science expertise, including algorithms, data structures, and scalable system design to deliver products that transform healthcare.

What you’ll do:

• Recruit and build high-caliber full-stack engineering teams
• Promote a culture where teams feel stimulated by their work and passionate about their role
• Leadership and Management:
• Lead and manage engineering teams, including recruitment, mentorship, and performance evaluation
• Nurture a collaborative and innovative culture within the engineering department
• Develop and implement strategic plans for the engineering department in alignment with the company’s goals
• Ownership and accountability of key engineering metrics of the platform, i.e. quality, availability, response time metrics, time to value, time to build, etc.
• Strategic Planning:
• Contribute to the company’s overall strategy and business planning
• Identify opportunities for technological advancements and innovation
• Develop long-term plans for technology development and deployment
• Product Development:
• Work closely with product management to define product requirements and specifications
• Oversee the design, development, and deployment of products and features
• Recommend applicable technical patterns and solutions that are aligned with architectural guiding principles and standards through a regular cadence of delivery and continuous improvement
• Ensure the scalability, security, and performance of products
• Compliance and Security:
• Ensure compliance with industry standards, regulations, and company policies
• Implement and maintain robust security protocols to protect company data and intellectual property

Required Qualifications:

• 15+ years of experience managing software engineering teams in a fast-paced, agile environment
• 12-15 years experience in designing and operationalizing software products at scale
• High proficiency of both written and verbal English communication
• Bachelor's or Master's degree in Computer Science or a related field or equivalent experience
• Proven track record of delivering high-quality software on time and within budget
• Proven success in growing and managing geographically distributed teams using successful recruiting, employee development, and retention
• Prior experience in B2B enterprise SaaS startup
• Experience with US Healthcare standards and regulations, e.g. FHIR/HL7, HIPAA
• Experience with Payment Integrity (PI), Claims data processing and applied ML in healthcare or life sciences
• Experience building and operating a compliant, secure data lake or lakehouse
• Payer focused health-tech experience strongly preferred
• Design and implement the PHI data access controls
• Ability to partner with business to represent Technology during the client calls.

Nice-to-haves

• Experience in [specific industry/tools] | 
• Cloud Native applications (AWS Preferred)
• Multi-tenant/ microservices architecture
• Familiarity with [tools, platforms, or methodologies] 
• Agile methodologies
• DevOps and SRE practices knowledge
• Implemented Security by design (Nice-to-have)
• Enabled automation framework for unit, integration and performance testing
• Demonstrated success in (stretch area)
• Building global partnerships and working with global operating model

Ability to commute/relocate:

• Nacharam, Hyderabad, Telangana*: Reliably commute or planning to relocate before starting work (Preferred)

Interview Process*:

1. Connect with Talent Acquisition 
2. Meet with the Hiring Manager
3. Behavioral Interview(s)
4. Case Study
5. Interview with Senior Leadership

*Subject to change

About Cohere Health:

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members.

With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

Opportunity Overview:

We are seeking a Director of Data & AI to join our product development team. In this role, you will lead world-class analytics, data science, and machine learning teams to enable clinical insights and precision AI. You’ll partner closely with product, design, and software engineering to drive the research and development of data-centric solutions. 

As a member of the leadership team, you’ll work closely with business and AI partners across the globe to co-create solutions and drive the seamless execution of critical initiatives. You’ll have the opportunity to apply deep analytics and AI expertise to deliver products that transform healthcare. You’ll foster a culture of innovation, champion Cohere’s values and leadership principle, and guide a team of engineers, analysts, and scientists to leverage complex healthcare data and methodologies in a fast-paced, rapidly-evolving landscape answering critical business and clinical questions. By combining modern analytic tools, methodologies, and AI technologies to meet challenging and open-ended business requests, this crucial role molds our analysis and builds data-driven analytics products. 

What you’ll do:

• Recruit and build high-caliber machine learning, data science, and business intelligence development team
• Leadership and Management:
• Lead and manage engineering teams, including recruitment, mentorship, and performance evaluation.
• Nurture a collaborative and innovative culture within the team and throughout the organization
• Develop and implement strategic plans for the Data & AI department in alignment with the company’s goals
• Ownership and accountability of key quality and delivery metrics of the Data & AI solutions, including time to value, model accuracy, etc.
• Collaboration and Communication
• Partner with Cohere Health’s US-based Data & AI team and assure consistent technical strategy, aligned roadmaps, and value-centric delivery approaches.
• Collaborate with cross-functional product, clinical, and engineering partners to understand their needs, recommend solution approaches, and develop execution strategies
• Innovation and Delivery
• Oversee the design, development, and deployment of analytic and AI solution developments
• Identify opportunities for technological advancements, applicable technical patterns, and innovation.
• Direct an innovation pipeline from experimentations, to development, to maturation
• Provide technical guidance, managing timeline, and ensuring quality and scalability of deliverables 
• Foster a data-driven decision-making culture and prioritize responsible AI

What you’ll need:

Must-haves

• 8+ years of management experience hiring and developing data-centric development teams
• 12+ years of experience in data science and machine learning
• Advanced degree (MS or Ph.D.) in a quantitative field Math, Engineering, Computer Science, Machine Learning
• Proven success in growing and managing geographically distributed teams and fostering multi-functional collaborations
• Track record of translating complex business problems into end-to-end data analytics products with a quantifiable business impact
• Demonstrated success in maturing machine learning prototypes into scalable software
• Experience with US managed care design and operations

Nice-to-haves

• Strong preference for healthcare experience, specifically experience in Utilization Management, Payment Integrity, Risk Adjustment and Quality Measures
• Hands-on experience with large-scale healthcare administrative and clinical data
• Familiarity with healthcare body codesets, terminology and ontology
• Prior experience in B2B enterprise SaaS startup

Ability to commute/relocate:

• Hyderabad, Telangana*: Reliably commute or planning to relocate before starting work (Preferred)

Interview Process*:

1. Connect with Talent Acquisition 
2. Meet with the Hiring Manager
3. Behavioral Interview(s)
4. Case Study
5. Interview with Senior Leadership

*Subject to change

About Cohere Health:

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members.

With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

Opportunity Overview:

We are seeking an experienced and visionary Architecture Director to join our team. This role is ideal for a technical leader who excels in designing and scaling platform level architectures in healthcare and regulated environments. As a senior member of the architecture team, you will guide the evolution of our cloud-native, AI enabled platforms to support long term scalability, interoperability, and innovation.

What you’ll do:

• Platform & Systems Architecture : Define the strategic architectural roadmap for core platform services, enabling product teams to build with scalability, reliability, and performance in mind.
• Technical Leadership : Provide senior level architectural direction, code level guidance, and deep reviews for platform components. Mentor engineering leads on architectural trade offs and promotes technical excellence through documentation, design reviews, and knowledge sharing.
• Security & Compliance : Embed regulatory compliance (HIPAA, FHIR, HL7) and security principles into platform design. Lead threat modeling and support platform wide audit, logging, and privacy initiatives.
• Collaboration & Influence : Work closely with other  architects and product leaders to align offshore platform development with global product strategy.

Required Qualifications:

• 10+ years of progressive experience in software engineering and architecture, including senior level platform design in cloud-native environments.
• Proven track record designing distributed, event-driven systems with technologies like Kafka, microservices, and REST/GraphQL APIs.
• Deep expertise in AWS cloud architecture, with hands-on experience deploying containerized apps (ECS, Fargate, EKS) and IaC (Terraform/CDK).
• Excellent communication skills and the ability to work cross functionally across geographies and time zones.

Ability to commute/relocate:

• Hyderabad, Telangana*: Reliably commute or planning to relocate before starting work (Preferred)
  
  

Interview Process*:

1. Connect with the Hiring Manager for a Preliminary Phone Screening
2. Behavioral Interview(s)
3. Case Study
4. Interview with Senior Leadership

*Subject to change

About ZignaAI, a Cohere Health Company:

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members.

With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can’t wait to learn more about you and meet you at ZignaAI, a Cohere Health company!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

Opportunity Overview:

This is a great opportunity for an experienced full-stack developer to join a healthcare analytics company and deliver meaningful outcomes that reduce the cost of care. Candidates will work closely with engineering leadership, operations, and data science to build intelligence in the system. This will involve constant learning and application to solve business problems. This position will require the candidate to be an out of the box thinker, curiosity, and great attention to detail.  This role offers the potential to grow at Cohere Health, deliver scalable solutions and transform payment services. We are committed to developing and nurturing talent at Cohere Health.

What you’ll do:

• Design and build high quality software applications which help clinicians to deliver the right care at the right place and right time.
• Develop maintainable, efficient code in languages like NodeJS in the native cloud environment.
• Conduct unit, integration, and system testing to identify bugs and ensure the delivery of the high-quality, secure code.
• Collaborate with cross-functional teams to ensure the feature functionality aligns with business and client requirements.

What you’ll need:

Must-haves

We are a Growth startup company and expect each team member to take initiative, and spot and solve problems. 

• 6+ years’ experience as developer 
• 2+ years of experience with full stack application development
• Good understanding of server-side templating languages  
• React development skills, and front-end technologies, such as JavaScript, HTML5, and CSS3 
• NodeJS, Backend – Micro services, python
• Expertise in designing scalable application 
• Knowledge of user authentication and authorization between multiple systems, servers, and environments 
• Design database schemas that represent and support business processes 
• Experience with unit test and debugging skills
• Experience with AWS cloud-based services – lambda, S3, EC2, and enterprise software environments
• Strong problem solving, attention to detail and data-driven decision-making skills 
• Communication skills

Nice-to-haves

• Bachelor’s in Computer Science OR Master’s in Computer Science
• Plus multi-tenant product development experience
• Plus, React Native experience
• Plus, Java & Spring Boot framework experience

Ability to commute/relocate:

• Nacharam, Hyderabad, Telangana*: Reliably commute or planning to relocate before starting work (Preferred)

Interview Process*:

1. Connect with Talent Acquisition 
2. Meet with the Hiring Manager
3. Behavioral Interview(s)
4. Case Study
5. Interview with Senior Leadership

*Subject to change

About Cohere Health:

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members.

With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

Opportunity Overview:

We are looking for a dynamic Manager, Product Management to be part of the Clinical Intelligence product area within the Cohere platform and manage a team of Product Analysts, with full accountability from strategy to execution.  Ultimately, your work will directly impact the growth and evolution of the Clinical Intelligence that powers all of our products. Reporting locally to the VP, General Manager India, this is a critical role that provides an uncommon opportunity to build new products and capabilities and to scale and evolve existing ones.   

You should apply if you are a leader with a product mindset who delivers value to the business by inspiring teams to build and market solutions that really work for users and elegantly solve complex problems.  You’ll sit in the center of strategy, design, engineering and operations to drive multiple levels of decisions, from what “north star” metric we should drive towards, to signing off on acceptance criteria on a new feature.  You understand the market and the competitive landscape of AI in healthtech and are able to quickly synthesize, develop hypotheses, provide team direction and prioritize requirements for your products.

What you’ll do:

• Leads and mentors a team of Product Analysts, providing guidance, support, and fostering a collaborative, innovative product culture and customer centric product delivery
• Create an inclusive, energetic team environment that unleashes the potential of our people and contributes to the professional development and growth of team members
• Develop and oversees the creation of product roadmaps that outline key initiatives, features, and release timelines
• Collaborates with internal teams and stakeholders to ensure alignment of Clinical Intelligence platform goals with overall company objectives
• Establishes the product vision, strategy and roadmap in alignment with Clinical Intelligence platform goals and objective and deliver results by empowering cross-functional teams
• Take a design-first approach to developing product requirements, including partnering with design/ research, marketing, engineering and other teams to understand and evangelize user needs
• Leads and manages the entire product life cycle from strategic planning to tactical activities, if applicable
• Drives product design for new features and enhancements, plans the rollout, evaluates new opportunities, and creates new proposals aligned with business strategy and present insight to key executivesActs as a primary point of contact for product-related inquiries, providing updates and insights to internal and external stakeholders
• Conducts customer and market research, user feedback, usage, and competitive analysis to identify unmet market needs and complex new product applications
• Oversee the end-to-end product development process, making strategic decisions and solving complex challenges.

What you’ll need:

Must-haves

• 5+ years of experience in Product Management including at least 2 years managing people
• 3+ years working in healthcare and/or HealthTech
• Demonstrated expertise in ML/AI applications to healthcare problems
• Strong interpersonal, presentation, and communication skills
• Product mindset with a proven ability to deliver customer centric solutions
• A successful track record of co-creating seamless experiences in collaboration with stakeholders from customer facing and technology functions spread across the globe
  
  

Nice-to-haves

• Bachelor’s or Master’s degree in Computer Science or Engineering
• Experience working with globally distributed teams

Ability to commute/relocate:

• Hyderabad, Telangana*: Reliably commute or planning to relocate before starting work (Preferred)

Interview Process*:

1. Connect with Talent Acquisition 
2. Meet with the Hiring Manager
3. Behavioral Interview(s)
4. Case Study
5. Interview with Senior Leadership

*Subject to change

About Cohere Health:

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members.

With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

Opportunity Overview

As the Manager, Machine Learning & Data Science, you will play a key role in building and scaling Cohere Health’s AI capabilities in India. You’ll lead a team of machine learning engineers and data scientists focused on developing and deploying models that automate and augment complex clinical and administrative workflows.

This team is responsible for the full lifecycle of applied machine learning and data science—from problem framing and experimentation to production model deployment and ongoing optimization. You’ll work with structured and unstructured healthcare data to generate insights and power intelligent systems that improve prior authorization and broader clinical decision-making.

As a player-coach, you’ll combine hands-on technical contributions with team leadership, helping to establish best practices, mentor team members, and drive high-impact solutions in close partnership with Product, Engineering, Clinical, and Analytics stakeholders. This is an opportunity to shape both the technical direction and team culture within a growing global organization.

What you’ll do:

• Lead, mentor, and develop a team of machine learning engineers and data scientists, fostering a collaborative, high-performance environment
• Act as a hands-on contributor across the ML/DS lifecycle, including data exploration, feature engineering, model development, evaluation, and deployment
• Design, develop, and deploy machine learning models for retrieval, classification, and generative use cases across structured and unstructured data
• Translate complex business and clinical problems into scalable machine learning and data science solutions
• Establish and uphold best practices for experimentation, model validation, performance tracking, and reproducibility
• Partner cross-functionally with Product, Engineering, Clinical, and Analytics teams to align solutions with business priorities
• Guide the development of scalable data science and machine learning systems, including data preprocessing pipelines and production workflows
• Monitor model performance, identify opportunities for improvement, and drive continuous iteration and optimization
• Communicate technical concepts, methodologies, and insights clearly to both technical and non-technical stakeholders
• Contribute to hiring and scaling the team in India, including recruiting, onboarding, and coaching team members 

What you’ll need:

Must-haves

• Minimum 8+ years of experience in machine learning, data science, or applied AI roles, of those a minimum 2+ years of experience must be leading technical teams
• Strong hands-on experience building, evaluating, and deploying machine learning models in production
• Solid foundation in statistical methods, experimental design, and model evaluation
• Proficiency in Python and experience with ML frameworks (e.g., PyTorch, scikit-learn)
• Experience working with large, complex datasets (structured and/or unstructured)
• Strong problem-solving skills with the ability to translate business challenges into analytical solutions
• Excellent communication skills, with the ability to present complex concepts clearly to diverse stakeholders
• Experience working in fast-paced, evolving environments

Nice-to-haves

• Experience in healthcare, particularly with payer, provider, or clinical data
• Experience with NLP, deep learning (e.g., transformers), or generative AI (e.g., RAG)
• Familiarity with MLOps practices and production ML systems
• Experience with Spark or large-scale data processing frameworks
• Exposure to cloud platforms (e.g., AWS, SageMaker)
• Experience working in a global or distributed team environment
• Prior experience in a GCC or building teams in India

Interview Process*:

1. Connect with Talent Acquisition 
2. Meet with the Hiring Manager
3. Behavioral Interview(s)
4. Case Study
5. Interview with Senior Leadership

*Subject to change

About Cohere Health:

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members.

With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

Opportunity Overview:

We are seeking a Technical, Hands-on Manager to lead a team responsible for building and maintaining high-quality healthcare market datasets and analytics that power internal insights, benchmarking, and external thought leadership.

In this role, you will lead a team of data analysts responsible for the development, quality assurance, and ongoing refresh of market data assets. You will combine strong people leadership with technical expertise in analytics and data science to ensure reliable, scalable data pipelines and actionable insights.

The ideal candidate is both a strong people manager and a hands-on analytics leader who can guide analysts in rigorous data methodology, translate data outputs into meaningful business insights, and partner closely with commercial strategy, product, clinical, and analytics stakeholders.

What you’ll do:

• Lead and develop a team of data analysts responsible for the creation, validation, and ongoing refresh of healthcare market datasets.
• Mentor analysts in data methodology, statistical reasoning, and reproducible analytics practices to ensure consistent and rigorous analysis across the team.
• Establish analytic standards, coding practices, and documentation expectations to ensure all datasets and insights produced by the team are reproducible and scalable.
• Establish and maintain governance processes for market data including versioning, documentation, auditability, and traceability of data sources and methodologies.
• Oversee change-detection logic, ensuring the team systematically identifies and documents additions, removals, and shifts in the market dataset.
• Define and enforce data quality standards across ingestion, transformation, and analysis workflows.
• Collaborate with Data Engineering and Platform teams to ensure the underlying data infrastructure supports scalable ingestion, transformation, and analytics workflows used by the analyst team.
• Translate analytic outputs into business insights, benchmarks, and structured datasets that support product strategy, commercial enablement, and thought leadership initiatives.
• Drive the implementation of project scope definition, effort estimation, and planning in close coordination with cross-functional teams.
• Conduct code reviews and analytics methodology reviews to ensure maintainable, reproducible data workflows and high-quality analytic outputs.

What you’ll need:

Must-haves

• 7+ years of professional experience in data analytics, data science, or quantitative analysis in a production environment.
• Strong proficiency in Python and data analysis libraries (Pandas, NumPy, SciPy, Matplotlib).
• Advanced SQL querying and ability to work with large datasets.
• Strong understanding of statistics, data analysis methods, and pattern detection in complex datasets.
• Experience managing multiple concurrent analytics projects and prioritizing work across a team of analysts.
• Experience designing analytic frameworks or benchmark datasets used by business teams or external stakeholders.
• Experience managing data quality, data governance, and dataset lifecycle management.
• Experience evaluating and applying modern analytics or AI techniques (including LLM-based tools where appropriate) to enrich datasets or accelerate analytic workflows.
• Experiment and rapidly prototype design frameworks and validate hypotheses efficiently.
• Strong software engineering fundamentals including modular Python code, reusable analytic functions, and maintainable data pipelines.
• Familiarity with cloud data platforms (e.g., AWS, GCP, or Azure) and common data services used to store, process, and query large datasets.
• Work seamlessly across Data Science, Engineering, Product, DevOps, and Data Engineering teams to align technical decisions with business goals, ensuring smooth integration of AI/ML capabilities into production systems
• Excellent communication and storytelling skills, capable of translating complex AI/ML concepts into clear, actionable insights for leadership, stakeholders, and non-technical partners.
• Ownership mindset with end‑to‑end accountability, ensuring delivery from concept to deployment to monitoring—while continuously identifying risks, blockers, and opportunities for improvement.

Nice-to-haves

• Background in healthcare payment integrity, clinical data workflows, or payer/provider analytics.
• Thought leadership in analytics-driven market intelligence, benchmarking, or healthcare data insights.
• Experience working with healthcare claims, authorization, or utilization management data.
• Experience producing market intelligence, benchmarking studies, or industry datasets.
• Familiarity with healthcare payer workflows or healthcare analytics environments.
• Familiarity with compliance, governance, and security best practices for healthcare data (HIPAA, PHI handling, logging, auditing).

Ability to commute/relocate:

• Nacharam, Hyderabad, Telangana*: Reliably commute or planning to relocate before starting work (Preferred)

Interview Process*:

1. Connect with Talent Acquisition 
2. Meet with the Hiring Manager
3. Behavioral Interview(s)
4. Case Study
5. Interview with Senior Leadership

*Subject to change

About Cohere Health:

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members.

With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

Opportunity Overview

We are seeking an exceptional Senior Product Designer to join our stellar design team. The ideal candidate for this role is an experienced digital product designer who excels in highly collaborative environments, is proficient in modern design tools (we’re a Figma-first organization), and consistently delivers high-quality experiences in complex problem spaces. You enjoy taking ownership of ambiguous and challenging problems, shaping them into thoughtful and intuitive experiences that make a meaningful difference for users.

As a senior member of our design team, and a founding member of the India design team, you will set a strong foundation for integrating design practices with our engineering team. Your work will have a direct impact on over 700,000 healthcare professionals who use our solutions daily to process more than 12 million prior authorizations annually. You combine deep UX expertise with strong visual craft, applying research insights, interaction patterns, and strategic storytelling to influence decisions and ship value. You know how to navigate constraints, advocate for the user, and collaborate seamlessly with product and engineering from discovery through delivery.

In this role, you will also be a force multiplier for the entire product organization. You will design, maintain, and evolve our design system, ensuring it enhances the efficiency, consistency, quality, and accessibility of experiences across multiple product surfaces. Your work will empower designers, engineers, and product teams to ship value faster and more confidently, reducing friction and enhancing collaboration. You bring strong knowledge of interaction patterns, visual design principles, accessibility standards, and component architecture. You know when to extend the system and when to keep it lean, and you are comfortable negotiating with engineers to maintain design and technical cohesion. 

To summarize, this is a hybrid role split between leading and supporting product design across all our products and evolving our design system and design operations globally. 

Last but not least, people who succeed here are empathetic teammates who are candid, kind, and caring, embodying our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

What you will do 

• Lead end-to-end design for complex product areas—from framing problems through polished delivery and iteration
• Define experience principles, flows, and interaction patterns that provide clarity across cross-functional teams
• Build high-fidelity prototypes to communicate concepts, test usability, and validate solutions
• Craft beautiful, emotionally compelling visual designs that reinforce product strategy and brand expression
• Collaborate closely with product managers, engineers, data teams, and operations to shape the roadmap and deliver measurable impact
• Own and evolve the design system—tokens, components, patterns, documentation, and guardrails—across all Cohere products
• Refine existing components and design new systematic elements that scale across complex workflows, product areas, and user needs
• Partner closely with designers and engineers to ensure components are technically feasible, accessible, resilient, and high-quality
• Participate in and contribute to design critiques—both giving and receiving feedback that raises quality across the team

Must-haves

• 5+ years of experience in software product design, with ownership of end-to-end delivery for multiple products or substantial product areas, with at least part of that time spent working on or heavily with a design system
• Proven ability to operate in complex domains—enterprise, healthcare, fintech, analytics, or similarly data-dense problem spaces
• Familiarity with frontend technologies (Google’s Material Design, React, HTML/CSS, Design Tokens standards) to collaborate effectively with engineers
• Deep expertise in UX best practices, interaction design, and visual design craft
• Experience working with cross-functional agile scrum teams
• Bachelor’s or Master’s degree in Design, HCI, Human Factors, or equivalent experience

• An outstanding portfolio demonstrating clear problem framing, user-centered design processes, design systems work (components, tokens, patterns), and the real impact of your work
• Strong storytelling and communication skills—able to articulate decisions and generate alignment across disciplines and seniority
• Strong conceptual thinking—balancing user needs, product strategy, business goals, and technical constraints

Nice-to-haves

• Experience designing for healthcare and/or AI/ML
• Experience in influencing design system adoption with engineering teams
• Experience with tooling that supports system delivery (Storybook, ZeroHeight, Tokens Studio, DesignDocs, etc.)
• Strength in motion design or micro-interactions
• Experience launching v1 products or building 0→1 experiences

Ability to commute/relocate:

• Hyderabad, Telangana*: Reliably commute or planning to relocate before starting work (Preferred)

Interview Process*:

1. Connect with Talent Acquisition 
2. Meet with the Hiring Manager
3. Behavioral Interview(s)
4. Case Study
5. Interview with Senior Leadership

*Subject to change

About Cohere Health:

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members.

With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

About Storable

Storable builds SaaS products that power the self‑storage industry end‑to‑end. Our platform spans facility management, websites, payments, CRM, and AI‑driven experiences. Reliability, quality, and speed are critical to the operators who depend on us.

Role Summary

We are looking for a Senior Engineering Manager, Test to lead our shift‑left quality transformation across Storable’s engineering organization. This role is responsible for building and operating enterprise‑scale testing platforms and enablement programs that move quality earlier in the SDLC, increase automation, and improve reliability for our multi‑tenant SaaS products.

You will lead an engineering team focused on:

• Test platforming – shared frameworks, tooling, and infrastructure for functional, integration, performance, and reliability testing.
• Shift‑left enablement – embedding testing into design, coding, and CI/CD workflows so product teams can ship with confidence.
• Change management – driving adoption of new practices and tools across diverse teams at varying levels of engineering maturity.

This is a hands‑on people and technical leadership role, ideal for someone who has led test/platform or SRE/DevOps teams and thrives in high‑growth, mid‑maturity SaaS environments.

What You’ll Own

Strategy & Leadership

• Define and own the shift‑left testing strategy across engineering, in partnership with product, platform, SRE, and security.
• Build and lead a high‑performing test platform/enablement team (engineering managers, senior ICs, SDETs).
• Translate business and reliability goals into a clear roadmap for quality platforms, tooling, and practices.
• Establish and track quality and reliability KPIs (e.g., defect escape rate, flaky test rate, MTTR, change fail rate, performance SLOs).

Test Platform & Tooling

• Design and evolve enterprise‑scale testing platforms supporting:
• API and service‑level testing
• Contract and integration testing
• UI/E2E automation where it adds leverage
• Performance, load, and resilience testing
• Partner with SRE/DevOps to integrate testing deeply into CI/CD pipelines, including:
• Gating and quality thresholds
• Test orchestration and parallelization
• Environment and test‑data management
• Provide opinionated, self‑service tooling and templates for teams using Python, Java, and Go in a microservices / multi‑tenant SaaS environment.

Reliability, Resilience & Performance

• Work closely with SRE and product engineering to design for reliability and resilience, not just test for it.
• Establish practices and tooling for:
• Performance and capacity testing at service and system levels
• Fault injection / chaos experiments for critical paths
• Regression detection tied to SLOs and error budgets
• Ensure test platforms integrate with observability (logs, metrics, traces) for faster triage and better signal‑to‑noise.

Shift‑Left Enablement & Change Management

• Lead change management for new testing practices, frameworks, and workflows across many teams.
• Build and run enablement programs: standards, playbooks, training, office hours, and guilds/communities of practice.
• Coach engineering managers and tech leads on testability, design for quality, and pragmatic automation strategies.
• Identify and remove systemic blockers to shift‑left (environments, data, tooling, ownership, incentives).

Qualifications

Required

• 10+ years in software engineering / quality engineering, including 4+ years leading engineering teams (people management).
• Proven experience leading test/platform, SDET, SRE, or DevOps teams in a multi‑service SaaS environment.
• Demonstrated success driving shift‑left testing transformations or similar engineering practice changes at scale.
• Strong technical background in at least one of Python, Java, or Go, with working knowledge of the others

Hands‑on experience with:

• Test automation frameworks (API/service, contract, and UI/E2E)
• Performance and load testing tools and methodologies
• CI/CD systems and integrating tests into pipelines
• Deep understanding of distributed systems, microservices, and multi‑tenant architectures and their implications for testing and reliability.
• Experience partnering tightly with SRE/DevOps on deployment, observability, and incident response.
• Track record of leading through change in environments that are still maturing engineering practices (not just “maintaining” at a big‑tech level).
• Excellent communication and stakeholder management skills across engineering, product, and business leaders.

If you’re excited about building the platforms and practices that let product teams ship faster with higher confidence—and you’re comfortable rolling up your sleeves in a mid‑maturity, high‑growth environment—we’d love to talk.

Position Overview 

We are seeking a Technical Product Manager to drive technical requirements and RAN product specifications & solutions for gateway site installation, aligning engineering needs, regulatory constraints, and deployment workflows to enable compliant, commercially viable, and scalable satellite-gateway locations. This role serves as the critical bridge between technical engineering teams, regulatory affairs, commercial development, and site deployment operations to ensure gateway delivers production-ready infrastructure that meets both technical performance requirements and business objectives.

This position requires deep understanding of satellite ground infrastructure, RAN solutions, RF propagation considerations, regulatory compliance frameworks, and site engineering requirements. The ideal candidate will bring proven experience in technical product management within satellite communications infrastructure, with specific expertise in gateway site development, regulatory coordination, and cross-functional technical program management.  

Key Responsibilities 

Technical Requirements & Product Specifications 

• Define comprehensive technical requirements for gateway site acquisition including RF performance criteria, RAN infrastructure specifications, and integration compatibility standards 

• Manage product and deployment requirements for RAN network related hardware 

• Own configuration standards, templates, and governance to ensure consistency across Gateway sites constraints and deployment workflow requirements 

• Coordinate and validate BOMs with Engineering, Supply Chain, and vendors for completeness and accuracy 

• Establish technical validation criteria and acceptance standards for RAN network at Gateway location

• Ensure CIQs, configuration guides, port mappings, and as-built documentation are complete and deployment-ready 

• Coordinate technical requirements gathering sessions with engineering stakeholders, site development teams, and operations personnel 

• Ensure technical specifications support scalable satellite-gateway location development across diverse geographical environments 

• Enable smooth technical handover to Service Acceptance and Operations, ensuring documentation completeness and traceability 

• Support change control by ensuring updates reflected across HLDs, BOMs, configurations, and documentation 

Site Feasibility & Validation Management 

• Lead technical site feasibility assessments including RF propagation analysis, interference studies, and infrastructure capability evaluations for RAN network deployment 

• Validate site feasibility against established technical criteria, and operational deployment standards 

• Coordinate multi-disciplinary feasibility studies involving RF engineering, utilities assessment, and regulatory compliance teams 

• Manage technical risk assessments and mitigation strategies for site acquisition projects 

• Establish standardized feasibility validation processes and documentation frameworks 

Cross-Functional Engineering Coordination 

• Coordinate engineering inputs from RF engineering, satellite systems, network operations, and infrastructure development teams 

• Facilitate technical collaboration between site acquisition teams and broader satellite network engineering organization 

• Ensure consistent engineering standards and technical approaches across multiple gateway site development projects for RAN network 

• Drive technical decision-making processes involving multiple engineering disciplines and stakeholder groups 

• Enable smooth technical handover to Service Acceptance and Operations, ensuring documentation completeness and traceability 

Documentation & Delivery Standards Management 

• Manage comprehensive technical documentation for gateway site including requirements specifications, RAN Rack layout design standards, and validation procedures 

• Ensure site acquisition outputs meet integration, build, and commercial-ready gateway delivery standards 

• Establish and maintain technical documentation standards and configuration management processes 

• Maintain technical traceability from requirements through final delivery and commissioning 

Technical Program Management & Process Optimization 

• Develop and optimize technical workflows for gateway site acquisition from RAN network prospects, including requirements definition, feasibility assessment, and delivery validation processes 

• Drive continuous improvement initiatives for technical processes, tools, and methodologies 

• Coordinate technical resource allocation and capacity planning for site acquisition programs  

Qualifications 

Education 

• Bachelor's degree in Electrical Engineering, Telecommunications Engineering, Systems Engineering, or related technical field 

• Master's degree in Engineering Management, Systems Engineering, or advanced technical discipline preferred 

Experience 

• Minimum 8+ years in satellite communications, telecommunications infrastructure, or wireless network engineering 

• Minimum 5 years’ relevant experience in RAN engineering, telecom site acquisition, or technical product management supporting ground facilities 

• Demonstrated experience producing or validating site engineering deliverables: site survey reports, RF/site feasibility and integration acceptance criteria 

• Strong written communication and technical documentation skills for creating ICDs, acceptance plans and status reports 

• Ability and willingness to travel domestically to candidate and active gateway sites as required for surveys, permitting meetings, and commissioning 

Required Technical Expertise 

• Deep understanding of satellite ground segment architecture, gateway systems, and RF infrastructure requirements 

• Hands on experience of eNB hardware and RAN architecture design 

• Strong knowledge of satellite communications link budgets, antenna systems, and RF propagation characteristics 

• Proven ability to translate complex technical requirements into actionable product specifications and delivery criteria 

• Experienced on CIQ handling and deployment documentation workflows 

Preferred Qualifications 

• Background in technical product management roles at satellite operators, ground infrastructure providers, or telecommunications companies 

• Experience with technical project management methodologies and cross-functional technical program coordination 

• Familiarity with 4G/ 5G NTN standards, satellite-cellular integration, and next-generation satellite communications architectures 

Leadership & Communication Skills 

• Strong technical leadership with ability to influence and coordinate across multiple engineering disciplines 

• Exceptional communication skills for presenting complex technical requirements to diverse stakeholder audiences 

• Proven ability to manage technical programs involving regulatory agencies, engineering teams, and commercial stakeholders 

• Experience building scalable technical processes and product management frameworks 

• Demonstrated success in technical decision-making and conflict resolution across cross-functional teams 

Technology Stack 

• Proficiency with technical documentation systems, requirements management tools, and project management platforms 

• Experience with RF simulation tools, link budget analysis software, and satellite communications modelling systems 

• Knowledge of geographic information systems (GIS) and site assessment tools commonly used in telecommunications infrastructure development  

Physical Requirements 

• Role will be based in India

• Regular travel for site assessments, technical meetings, and stakeholder coordination (~25-30%) 

• Ability to participate in field site evaluations including outdoor assessments at potential gateway locations 
• Ability to work across global time zones and participate in remote review sessions.

This job description may not be inclusive to the duties and responsibilities listed. Additional tasks may be assigned to the employee from time to time or the scope of the job may change as needed by business demands. 

Position Overview

We are looking for a Cloud Support Engineer - Database who is passionate about cloud infrastructure, database technologies, and delivering exceptional customer experiences, while providing high-touch, white-glove support to strategic accounts.

As a Cloud Support Engineer (IC2) at DigitalOcean, you will join a dynamic team dedicated to supporting and empowering customers to successfully run their workloads on our platform. You will work closely with customers to troubleshoot issues, optimize database performance, and guide them in adopting best practices across managed databases and cloud infrastructure.

In this role, you will build strong technical depth across database systems and DigitalOcean products while developing your ability to handle increasingly complex customer scenarios. You will collaborate cross-functionally with Product and Engineering to ensure seamless customer outcomes. This role reports to the Manager, Cloud Support Engineer.

What You'll Do

• Deliver hands-on technical support for database and cloud infrastructure issues across technologies such as MySQL, PostgreSQL, Valkey (Redis), MongoDB and Clickhouse, with exposure to cloud-native and Kubernetes environments.
• Diagnose and resolve production issues impacting database performance, availability, replication, backups, and connectivity
• Guide customers in designing scalable, reliable, and high-performing database architectures on DigitalOcean
• Collaborate with senior engineers (IC3/IC4) and stakeholders to support onboarding, migrations, customer success, and the resolution of complex escalations.
• Participate in incident response and on-call rotations to support critical customer issues
• Contribute to team growth through case reviews and knowledge sharing, while developing and maintaining technical documentation and playbooks to drive continuous improvement.
• Advocate for customer feedback to influence product improvements and platform enhancements
• Identify opportunities to leverage automation and AI tools to streamline support workflows, reduce manual effort, and improve response quality.
• Use monitoring and observability tools to diagnose performance bottlenecks and system behavior.

Key Metrics

• Customer Satisfaction (CSAT)
• Time to Resolution / SLA adherence
• Escalation quality and resolution effectiveness
• Documentation and knowledge base contributions
• Customer adoption of best practices

What You'll Add to DigitalOcean

• 2–5 years of experience in technical support, DevOps, cloud engineering, or similar roles
• Hands-on experience with some of the major database systems (e.g., PostgreSQL, MySQL, Redis, MongoDB, Clickhouse), with some familiarity across Kafka and others.
• Strong Foundational knowledge of Linux, networking, and cloud infrastructure concepts
• Understanding of database fundamentals including backups, replication, indexing, and performance tuning
• Strong troubleshooting skills across application, database, and infrastructure layers
• Customer-first mindset with a passion for solving technical problems and delivering great support experiences
• Effective communication skills with the ability to explain technical concepts clearly
• Ability to work both independently and collaboratively in a fast-paced environment

Preferred Qualification:

• Proven experience contributing to open-source projects, particularly in the database ecosystem (e.g., MySQL, PostgreSQL, Redis, MongoDB) or related technologies like Kafka, OpenSearch, or database migration tools.
• Exposure to cloud platforms (e.g., AWS, Azure, Google Cloud) and experience with multi-cloud or hybrid cloud environments.
• Basic Experience to distributed systems or containerized environments (e.g., Kubernetes)
• Hands-on experience with Infrastructure-as-Code tools such as Terraform, Helm, or Ansible.
• Contributions to open-source projects, technical blogs, or documentation related to databases or cloud-native technologies
• At least one of the Database Certifications, such as Oracle Certified Professional or Databases Administrator
• Exposure to one or more programming languages (PHP, Python, NodeJS) or a strong interest in developing coding skills.

This is a hybrid role based out of Hyderabad, India. 

#LI-Hybrid 

Position Overview

We are looking for a Cloud Support Engineer - Database who is passionate about cloud infrastructure, database technologies, and delivering exceptional customer experiences, while providing high-touch, white-glove support to strategic accounts.

As a Cloud Support Engineer (IC2) at DigitalOcean, you will join a dynamic team dedicated to supporting and empowering customers to successfully run their workloads on our platform. You will work closely with customers to troubleshoot issues, optimize database performance, and guide them in adopting best practices across managed databases and cloud infrastructure.

In this role, you will build strong technical depth across database systems and DigitalOcean products while developing your ability to handle increasingly complex customer scenarios. You will collaborate cross-functionally with Product and Engineering to ensure seamless customer outcomes. This role reports to the Manager, Cloud Support Engineer.

What You'll Do

• Deliver hands-on technical support for database and cloud infrastructure issues across technologies such as MySQL, PostgreSQL, Valkey (Redis), MongoDB and Clickhouse, with exposure to cloud-native and Kubernetes environments.
• Diagnose and resolve production issues impacting database performance, availability, replication, backups, and connectivity
• Guide customers in designing scalable, reliable, and high-performing database architectures on DigitalOcean
• Collaborate with senior engineers (IC3/IC4) and stakeholders to support onboarding, migrations, customer success, and the resolution of complex escalations.
• Participate in incident response and on-call rotations to support critical customer issues
• Contribute to team growth through case reviews and knowledge sharing, while developing and maintaining technical documentation and playbooks to drive continuous improvement.
• Advocate for customer feedback to influence product improvements and platform enhancements
• Identify opportunities to leverage automation and AI tools to streamline support workflows, reduce manual effort, and improve response quality.
• Use monitoring and observability tools to diagnose performance bottlenecks and system behavior.

Key Metrics

• Customer Satisfaction (CSAT)
• Time to Resolution / SLA adherence
• Escalation quality and resolution effectiveness
• Documentation and knowledge base contributions
• Customer adoption of best practices

What You'll Add to DigitalOcean

• 2–5 years of experience in technical support, DevOps, cloud engineering, or similar roles
• Hands-on experience with some of the major database systems (e.g., PostgreSQL, MySQL, Redis, MongoDB, Clickhouse), with some familiarity across Kafka and others.
• Strong Foundational knowledge of Linux, networking, and cloud infrastructure concepts
• Understanding of database fundamentals including backups, replication, indexing, and performance tuning
• Strong troubleshooting skills across application, database, and infrastructure layers
• Customer-first mindset with a passion for solving technical problems and delivering great support experiences
• Effective communication skills with the ability to explain technical concepts clearly
• Ability to work both independently and collaboratively in a fast-paced environment

Preferred Qualification:

• Proven experience contributing to open-source projects, particularly in the database ecosystem (e.g., MySQL, PostgreSQL, Redis, MongoDB) or related technologies like Kafka, OpenSearch, or database migration tools.
• Exposure to cloud platforms (e.g., AWS, Azure, Google Cloud) and experience with multi-cloud or hybrid cloud environments.
• Basic Experience to distributed systems or containerized environments (e.g., Kubernetes)
• Hands-on experience with Infrastructure-as-Code tools such as Terraform, Helm, or Ansible.
• Contributions to open-source projects, technical blogs, or documentation related to databases or cloud-native technologies
• At least one of the Database Certifications, such as Oracle Certified Professional or Databases Administrator
• Exposure to one or more programming languages (PHP, Python, NodeJS) or a strong interest in developing coding skills.

This is a hybrid role based out of Bengaluru, India. 

#LI-Hybrid 

Job Summary

Seeking an experienced, energetic and collaborative Engineering Program Manager to define and drive product success for our cloud based service platform. 

They will be able to lead multiple simultaneous projects or programs that are complex and are able to develop recovery strategies for those that stray from their plan while being part of the collaborative, and fun loving team at a rapidly growing organization.

Plume develops and deploys cloud based control planes with scale to manage 10’s of millions of customer homes through some of the world’s largest ISPs. Plume cloud applications include WiFi network management and optimization, device access control, network provisioning and end customer user interaction through mobile apps. Our focus is on the home market and we support B2B and B2C product offerings. 

Responsibilities

• Design, build and maintain the project plan including scope, schedule and risk management
• Drive execution and demonstrate end to end ownership of complex, technical programs to successful completion
• Drive deep collaboration across a network of critical dependencies 
• Identify and resolve conflicts, inter-dependencies and program issues quickly and efficiently
• Lead cross functional project meetings and milestone reviews
• Deliver executive communication and drive the decision-making process
• Manage stakeholder and team communications and updates
• Develop roadmaps and development milestones for projects based on input from Product teams
• Monitor progress to plan and design a recovery strategy if project deviates from baseline plan

Minimum Qualifications

• BS degree (or relevant/industry standard experience to match) with 10+ years of experience
• Experience working in rapidly growing organizations
• Must have strong technical background and Hands on experience in software development. Strong preference for candidate transitioned from lead development into Program Management 
• Lead end-to-end program execution for initiatives such as feature development, interoperability, performance optimization, certification. working closely with firmware, driver, hardware, QA, and product teams to ensure timely and high-quality delivery.
• Must have prior experience working in the Wi-Fi domain and be able to understand and engage in technical discussions related to Wi-Fi protocols, features, performance issues, and firmware architecture. Ability to work closely with firmware teams on architecture, release planning, dependency management, defect triage, and risk mitigation is essential.
• Able to think strategically and tactically and to build consensus to make programs successful
• Demonstrable ability to think outside the box to resolve technical issues and resource conflicts
• Thorough knowledge of software engineering principles and agile methodologies
• 5+ years’ experience managing fast-paced agile software projects with aggressive schedules
• Ability to quickly pick up new technologies and industry trends
• Outstanding critical thinking and problem-solving skills and passion to solve hard problems
• Excellent leadership and communication skills

Position Overview:

As a Senior Technical Account Manager (TAM), you will be a strategic partner for our key business customers, ensuring they receive guidance, support, and resources to succeed in the cloud. This multifaceted role combines technical expertise, leadership, and customer advocacy, making it pivotal to DigitalOcean’s success.

What You’ll Do:

1. Technical Consultation & Architecture Design

• Develop deep expertise in DigitalOcean’s product portfolio and the broader cloud ecosystem.
• Design, diagram, and plan infrastructure architectures tailored to customer needs.
• Conduct technical workshops and consultation sessions to empower customers.
• Stay updated with cloud infrastructure best practices and maintain relevant certifications.

2. Proactive Customer Engagement & Growth

• Manage and grow key DigitalOcean accounts, driving retention and expansion.
• Conduct QBRs to assess customer progress, evolving needs, and growth strategies.
• Identify cost optimization and performance improvement opportunities.
• Collaborate with internal teams (Engineering, Marketing, Account Management) to align on strategic goals.
• Monitor customer usage trends to proactively identify risks and opportunities.

3. Advocacy & Cross-Functional Collaboration

• Serve as the voice of the customer, influencing product development and support processes.
• Liaise with Engineering and Support teams to resolve escalations and technical issues.
• Deliver compelling presentations and training for customers, partners, and internal teams.
• Contribute to technical documentation and knowledge sharing initiatives.

4. Tooling & Efficiency

• Develop tools and scripts to improve TAM workflow and engagement efficiency.
• Stay current with industry trends to enhance customer engagement strategies.

What You’ll Add to DigitalOcean:

Technical Expertise:

• Strong experience in cloud infrastructure, Linux, distributed systems, and automation.
• Basic programming skills in a mainstream language (e.g., Python, Go).
• Knowledge of provisioning and deployment tools such as Terraform, Ansible, and Docker.
• Proficiency with at least one major cloud platform (AWS, GCP, Azure).
• Familiarity with version control (Git), SQL, CI/CD tools, and AI/ML infrastructure principles.

Customer-Centric Approach:

• Proven ability to deliver exceptional customer experiences and technical solutions aligned with business goals.
• Strong stakeholder management, prioritization, and expectation-setting skills.
• Analytical skills to monitor customer trends and identify growth opportunities.
• Experience advocating for customer needs and translating feedback into actionable insights.

Communication Skills:

• Strong verbal and written communication, capable of simplifying complex technical concepts.
• Experience delivering presentations and training sessions tailored to customer needs.

Adaptability & Initiative:

• Self-starter with a passion for technology and open-source projects.
• Quick to adapt to changes in the cloud ecosystem and improve solutions and engagement strategies.

Extra Credit / Preferred Experience:

• Prior experience in Technical Customer Success, Solutions Engineering, or Technical Account Management, particularly in startup environments.
• Cloud certifications (AWS, GCP, Azure) and NVIDIA certifications for GPU and AI/ML.
• Networking (Cisco/Juniper), automation (Terraform, Ansible), virtualization (KVM, Xen), and database experience (MongoDB, MySQL).
• Familiarity with open-source technologies like Docker, Kubernetes (CKA/CKE), and DigitalOcean’s API.
• Linux certifications (RHCSA/RHCE) and experience with large CRMs like Gainsight and Salesforce.

*This is a hybrid role

#LI-Hybrid

We are looking for a Customer Success Engineer II - Database who is passionate about cloud infrastructure, database technologies, and delivering exceptional customer experiences, while providing high-touch, white-glove support to strategic accounts.

As a Customer Success Engineer II at DigitalOcean, you will join a dynamic team dedicated to supporting and empowering customers to successfully run their workloads on our platform. You will work closely with customers to troubleshoot issues, optimize database performance, and guide them in adopting best practices across managed databases and cloud infrastructure.

In this role, you will build strong technical depth across database systems and DigitalOcean products while developing your ability to handle increasingly complex customer scenarios. You will collaborate cross-functionally with Product and Engineering to ensure seamless customer outcomes. This role reports to the Manager, Customer Success Engineer.

What You'll Do

• Deliver hands-on technical support for database and cloud infrastructure issues across technologies such as MySQL, PostgreSQL, Valkey (Redis), MongoDB and Clickhouse, with exposure to cloud-native and Kubernetes environments
• Diagnose and resolve production issues impacting database performance, availability, replication, backups, and connectivity
• Guide customers in designing scalable, reliable, and high-performing database architectures on DigitalOcean
• Collaborate with senior engineers and stakeholders to support onboarding, migrations, customer success, and the resolution of complex escalations contributing to root cause analysis and resolution
• Analyze customer architectures to identify improvement opportunities and recommend best practices
• Participate in incident response and on-call rotations to support critical customer issues
• Contribute to team growth through case reviews and knowledge sharing, while developing and maintaining technical documentation and playbooks to drive continuous improvement.
• Advocate for customer feedback to influence product improvements and platform enhancements
• Identify opportunities to leverage automation and AI tools to streamline support workflows, reduce manual effort, and improve response quality.
• Use monitoring and observability tools to diagnose performance bottlenecks and system behavior.

Key Metrics

• Customer Satisfaction (CSAT)
• Time to Resolution / SLA adherence
• Escalation quality and resolution effectiveness
• Documentation and knowledge base contributions
• Customer adoption of best practices

What You'll Add to DigitalOcean

Required Experience & skills

• 2–5 years of experience in technical support, DevOps, cloud engineering, or similar roles
• Hands-on experience with some of the major database systems (e.g., PostgreSQL, MySQL, Redis, MongoDB, Clickhouse), with some familiarity across Kafka and others.
• Strong Foundational knowledge of Linux, networking, and cloud infrastructure concepts
• Understanding of database fundamentals including backups, replication, indexing, and performance tuning
• Strong troubleshooting skills across application, database, and infrastructure layers
• Customer-first mindset with a passion for solving technical problems and delivering great support experiences
• Effective communication skills with the ability to explain technical concepts clearly
• Ability to work both independently and collaboratively in a fast-paced environment

Preferred Qualification:

• Proven experience contributing to open-source projects, particularly in the database ecosystem (e.g., MySQL, PostgreSQL, Redis, MongoDB) or related technologies like Kafka, OpenSearch, or database migration tools.
• Exposure to cloud platforms (e.g., AWS, Azure, Google Cloud) and experience with multi-cloud or hybrid cloud environments.
• Basic Experience to distributed systems or containerized environments (e.g., Kubernetes)
• Hands-on experience with Infrastructure-as-Code tools such as Terraform, Helm, or Ansible.
• Contributions to open-source projects, technical blogs, or documentation related to databases or cloud-native technologies
• At least one of the Database Certifications, such as Oracle Certified Professional or Databases Administrator
• Exposure to one or more programming languages (PHP, Python, NodeJS) or a strong interest in developing coding skills.

JR: [2026-7645]

*This job is located in Hyderabad, India

#LI-Hybrid

We want people who are passionate about building huge scale networks on the Internet.

We are looking for a Senior Network Engineer to join the existing network engineering team, working with the infrastructure group. Reporting to the Manager of Network Engineering, the Network Engineer will be part of a team that is designing, implementing and maintaining the DigitalOcean network from the Internet edge to the hypervisor connections. Our networks need to be massively scalable, and enable systems agility, while providing our hundreds of thousands of customers with the most stable platform. We work with other infrastructure and engineering teams to ensure new products and features have scalable network architectures and will provide the performance our customers require.

If you’re looking for a Network Engineering role to challenge your skills and be rewarding and fulfilling, while working with top of the line equipment and managing a large network with huge scaling requirements and modern design, this job is for you.

What You’ll Do:

• Providing hands-on technical design and engineering for network-related tools and systems
• Working with networking-focused software engineers to develop/maintain our network automation and monitoring platform.SDN solution and integration
• Developing and contributing to open source projects relating to network and platform engineering
• Helping to maintain good code quality by providing guidance during code reviews
• Developing and maintaining network automation solutions

What You’ll Add to DigitalOcean:

• BA/BS in Computer Science or equivalent degree
• Knowledge of and demonstrated ability in at least one of the following languages: Go, Python
• Expertise with Linux
• Experience with CI/CD, containers and/or virtualization, web servers, and databases
• Hands-on experience with observability tools such as Prometheus, Grafana, or the ELK stack
• Experience with automation frameworks (Salt preferred)
• Good knowledge of code versioning tools such as Git, and accustomed to multi-branches development
• Experience working on, building, and troubleshooting large-scale datacenter networks
• Experience working on, building, and troubleshooting global backbone networks
• Experience working with Juniper hardware (e.g., MX, QFX, EX, SRX) and the Junos operating system, and Nokia, Arista, and Ciena
• Experience working with typical layer-2 and -3 protocols such (e.g., BGP, OSPF, VRRP, IS-IS ,LACP,MC-LAG)
• Experience working with MPLS, including BGP-LU (RSVP-TE experience a plus)

This is a hybrid role based out of Hyderabad, India. 

#LI-Hybrid 

We are looking for a Senior Customer Success Engineer I – Kubernetes who is passionate about cloud infrastructure, container orchestration, and delivering exceptional customer experiences, while providing high-touch, white-glove support to strategic accounts.

As a Senior Customer Success Engineer I at DigitalOcean, you will play a critical role in supporting and empowering customers to successfully run production workloads on Kubernetes. You will work closely with customers to troubleshoot complex issues, optimize cluster performance, and guide them in adopting best practices across Kubernetes and cloud-native architectures.

In this role, you will bring deep technical expertise in Kubernetes and act as an escalation point for complex, business-critical customer scenarios. You will collaborate cross-functionally with Product and Engineering to drive customer outcomes, influence platform improvements, and mentor junior engineers. This role reports to the Manager, Customer Success Engineer.

What You'll Do

• Deliver advanced technical support for Kubernetes and cloud infrastructure, including cluster provisioning, container products, networking, scaling, workload orchestration, and container registry.
• Troubleshoot complex production issues affecting cluster performance, pod scheduling, ingress, storage, and security
• Guide strategic customers through onboarding, migrations, and adoption of Kubernetes, helping them design scalable, resilient, and secure architectures while ensuring smooth production readiness and resolving complex escalations.
• Serve as the escalation point for high-impact and business-critical Kubernetes issues, driving resolution through coordination with Engineering, and Product teams
• Guide customers in designing scalable, resilient, and secure Kubernetes architectures on DigitalOcean
• Mentor IC1/IC2 engineers and drive team growth by contributing to documentation, playbooks, and leverage automation tools to optimize workflows and knowledge sharing
• Partner cross-functionally with leadership, Product, and Engineering to shape support strategy, feature needs, and best practices for Managed Kubernetes.
• Use observability and monitoring tools to diagnose system behavior and performance bottlenecks

Key Metrics

• Customer Satisfaction (CSAT)
• Time to Resolution / SLA adherence
• Escalation quality and resolution effectiveness
• Documentation and knowledge base contributions
• Customer adoption of best practices

What You'll Add to DigitalOcean

Required Experience & skills

• 4–7+ years of experience in technical support, SRE, DevOps, or cloud engineering roles
• Certified Kubernetes Administrator (CKA) with hands-on expertise in managing and troubleshooting production clusters.
• Strong hands-on experience with Kubernetes (cluster management, deployments, troubleshooting) in production environments
• Deep understanding of Kubernetes components (API server, etcd, scheduler, controller manager, kubelet.)
• Solid foundation in Linux systems, cloud infrastructure, and distributed systems
• Strong knowledge of networking concepts including Kubernetes networking, ingress controllers, load balancing, and storage solutions (persistent volumes, CSI drivers)
• Expertise in troubleshooting across application, container, and infrastructure layers
• Customer-first mindset with the ability to manage high-pressure, business-critical situations and delivering great support experiences
• Strong communication skills with the ability to explain complex technical concepts clearly
• Ability to work independently, take ownership, and collaborate across teams in a fast-paced environment

Preferred Qualification:

• Experience with managed Kubernetes platforms (DOKS, EKS, GKE, AKS) and multi-cloud or hybrid environments
• Hands-on experience with Infrastructure-as-Code tools such as Terraform, Helm, or Ansible.
• Experience with CI/CD pipelines and GitOps workflows (ArgoCD, Flux)
• Exposure to observability and monitoring tools (Prometheus, Grafana, Loki, OpenTelemetry)
• Knowledge of Kubernetes security best practices (RBAC, network policies, secrets management)
• Contributions to open-source projects, blogs, or documentation in Kubernetes/cloud-native ecosystems
• At least one of the Advanced Kubernetes certifications (CKAD, CKS)

Bonus: Experience with one or more programming/scripting languages (Go, Python, Bash)

JR: [2026-7644]

#LI-Hybrid

We want people who are passionate about building meaningful, long-term relationships with our customers that help grow and scale business in the cloud.

Our Technical Account Manager team’s mission is to partner with our most critical business customers, helping them achieve desired outcomes through optimal use of the cloud platform aligned to their business strategy. Technical Account Management is an integral part of our company. They are passionate about building meaningful, long-term relationships with our customers and are experts in cloud technology and the digital economy. As the voice of the customer, you have the opportunity to influence decisions that will greatly improve user experience and contribute to DigitalOcean’s long-term success.

This is a unique and exciting opportunity for someone who is passionate about advising companies as they scale. This multifaceted role combines the responsibilities of a Technical Account Manager with leadership, technical, and strategic elements, making it a crucial position within our organization.

As a Technical Account Manager at DigitalOcean, you are a strategic partner for our key business customers, ensuring they receive the guidance, support, and resources needed to succeed. You will leverage your technical knowledge and customer advocacy skills to retain and grow our customers' deployments on DigitalOcean, helping them solve complex challenges and maximize the value of their cloud infrastructure.

What You’ll Do:

Technical Consultation & Architecture Design:

• Develop and maintain deep expertise in the DigitalOcean product portfolio and the evolving cloud ecosystem.
• Help design, diagram, and plan infrastructure architectures tailored to customer use cases, explaining solutions clearly to both technical and non-technical stakeholders.
• Conduct regular technical consultation sessions and workshops, enabling customers to be self-sufficient in managing their cloud environments.
• Maintain knowledge of cloud infrastructure best practices and recent technologies through the regular attainment and maintenance of important cloud technology certifications and coursework.

Proactive Customer Engagement & Growth:

• Manage and maintain DigitalOcean’s key accounts 
• Partner closely with customers to drive engagement, retention, and expansion of their DigitalOcean workloads.
• Conduct QBRs with key accounts, assessing their progress, understanding their evolving needs, and aligning on strategies for future growth.
• Identify opportunities for cost reduction and performance optimization, guiding customers to make data-driven decisions that maximize their cloud investments.
• Collaborate with internal teams, such as Engineering, Marketing, and Account Managers, to align customer needs with DigitalOcean’s strategic goals.
• Proactively monitor customer usage trends, identify potential risks, and uncover new opportunities for growth and adoption.

Advocacy & Cross-Functional Collaboration:

• Act as the voice of the customer within DigitalOcean, ensuring their needs are represented in product development and support processes.
• Liaise with Engineering and Support teams to resolve escalations and technical challenges quickly, ensuring smooth customer experiences.
• Deliver compelling presentations to articulate the benefits and functionality of DigitalOcean’s offerings to customers.
• Contribute to internal and external technical documentation, and provide training for DigitalOcean’s teams and partners to ensure knowledge transfer.

Tooling & Efficiency:

• Develop tools and scripts to streamline DigitalOcean’s technical engagements, improving the efficiency of the Technical Account Management functions.
• Stay current with industry trends and best practices to continuously enhance DigitalOcean's customer engagement strategies.

What You’ll Add to DigitalOcean:

Technical Expertise:

• Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation.
• Programming or development experience, with basic skills in at least one mainstream language (e.g., Python, Go).
• Understanding of provisioning and deployment strategies, with knowledge of tools like Terraform, Ansible, and Docker.
• Proficiency with at least one major cloud platform (AWS, Google Cloud Platform, or Azure).
• Proven track record of successfully troubleshooting technical problems. 
• Familiarity with version control (e.g., Git), SQL and basic database administration, CI/CD tools, and AI/ML infrastructure principles.

Customer-Centric Approach:

• Passionate about delivering exceptional customer experiences, with a history of building successful technical solutions that align with business goals.
• Ability to manage multiple stakeholders, prioritize effectively, and set clear expectations.
• Strong analytical skills to monitor customer trends and identify opportunities for improvement and growth.
• Experience advocating for customer needs and translating feedback into actionable insights.

Communication Skills:

• Strong verbal and written communication skills, capable of translating complex technical concepts for varied audiences.
• Ability to create and deliver technical presentations and training sessions that resonate with customer needs.

Adaptability & Initiative:

• Self-starter with a passion for technology and open-source projects, eager to learn new tools and systems.
• Quick to adapt to changes in the cloud ecosystem, always looking for ways to improve customer engagement and technical solutions.
• Extra credit for experience in (Technical) Customer Success, Solutions Engineering, or Technical Account Management roles, particularly within fast-paced startup environments.

Extra Credit:

• Cloud certifications (AWS/GCP/Oracle/Azure) and NVIDIA certifications for GPU and AI/ML.
• Experience with networking (Cisco/Juniper), automation tools (Terraform, Ansible), virtualization (KVM, Xen), and databases (e.g., MongoDB, MySQL).
• Familiarity with open-source technologies, such as Docker, Kubernetes (CKA/CKE), and DigitalOcean’s API.
• Linux certifications (e.g., RHCSA/RHCE) 
• Experience working with large CRMs like Gainsight and Salesforce

*This job is located in Hyderabad, India

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