The role

Reporting to the Regional Sales Director, you will be responsible for driving Telnyx’s expansion supporting the Indian market. This is an exciting opportunity to join a rapidly growing team and play a key role in our expansion into a new territory. Supported by our marketing and BDR teams, you will focus on identifying new high value customers for Telnyx and building long term, strategic business relationships that will lead to increased revenue growth and client satisfaction.

This role would suit an experienced sales professional, capable of operating in a fast paced startup environment. The ability to operate independently and work effectively in a remote environment is crucial.. 

Responsibilities

• Work with the Director of Sales to develop a sales strategy across the GCC region as you will own the region and have responsibility for delivering the revenue targets.
• Develop a strong pipeline of deals with a combination of outbound sales prospecting and inbound leads.
• Establish a trusted/strategic advisor relationship with each key customer and drive the continued value of Telnyx’s products and services.
• Arranging and conducting Telnyx portal demos for prospects with the support of our Sales Engineering team.
• Work with customers to establish critical goals and other key performance indicators and aid the customer in achieving those business goals.
• Collaborating with marketing, product management and sales peers to optimize client value and Telnyx success.
• Provide accurate reporting and forecasting based on results at each stage.

What we are looking for

• 3+ years of selling experience in enterprise consumption-based software platforms to the Indian market.
• Hunter mentality and experience working on outbound strategies (via telephone, email, social selling, etc).
• SaaS, or telecommunications industry experience.
• Proficiency in English both verbal and written fluency 
• Proven track record of consistently exceeding quota.
• Impeccable written and verbal communication skills. You are a strong listener and communicator.
• Ability to identify and sell to C-Level targets, as well as across Product Development and IT contacts
• Adaptive and introspective; willing to learn, teach, lead and follow.

Bonus points for

• Telco, CPaaS, AI, UCaaS, CCaaS or SaaS new business sales experience
• Established relationships with customers that trust and respect your advice
• Proven consultative sales solution skills, including the ability to articulate a clear, concise, return on investment value statement
• Experience with established sales methodologies such as Challenger, SPIN, MEDDPICC, etc

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So, what’s the role all about?

As a Product Owner within Employee Engagement Manager (EEM), you will help define requirements for an intelligent intraday management tool focused on innovation, automation, and empowerment. EEM Product Owners work with both Product Managers and R&D to define product requirements which will evolve the workforce management space. You will serve as the Product Manager’s representative in all scrum-related activities for sprint and release planning to help drive execution according to the roadmap. Where needed, you will represent the Product team in critical stakeholder communication with R&D leadership, technical account managers, support, and during other critical activities in support of the Product team’s needs. You will report directly to the Manager of Product Management and are expected to interact with experts in the WFM domain.

How will you make an impact?

Define functional requirements for new EEM product features

Support the detailed definition of the product roadmap aligned to the Product Manager’s vision

Create and own the prioritized backlog. Work with architects, R&D, and UX to understand the design and prepare for sprint and release plans

Provide appropriate conditions regarding usage behavior and key pain-points experienced by specified WFM personas. Review, give feedback, and approve product deliveries according to acceptance criteria within area of responsibility

Assist customer support, training, and implementation teams with product issues

Enable the creation of technical documentation including feature documentation, micro-learning videos, and release guide preparation

Support Product Managers and serve as a trusted collaborator in considering feature innovations and critical decision-making

Have you got what it takes?

B.E./B.Tech in Computer Science, Industrial/Electronic Engineering.

2-5 years of experience in IT

Ability to work in a highly autonomous environment with little oversight required to multitask and prioritize work

Proven experience on partnering with engineers for delivery of enterprise-class software

Background in Agile Development Methodologies, user stories, acceptance criteria, and product specification definition

Familiarity with cloud-based applications and AWS infrastructure

Track record of effectively using influence, negotiation, and relationship-building to drive plan execution

Ability to work later hours when necessary. Strong communication skills and ability to interact with globally situated stakeholders

Fast learner with ability to quickly grasp new technical concepts. Ability to work across boundaries in a matrix organization

Strong analytical and problem-solving skills. Ability to manage expectations with customers and internal stakeholders

You will have an advantage if you also have:

Experience with contact centers or workforce management practices

Familiarity with scheduling employees

Previous experience as a Business Analyst/Product owner for enterprise-class software

Strong mathematical background. Knowledge of both web and mobile applications

Understanding of user experience. Experience with agent experience for WFM, specifically around time-off topics. Familiarity with Pragmatic Marketing framework

Knowledge of JIRA and Confluence. Inquisitive mindset/ ability to innovate

Experience with building AI products and features

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10797

Reporting into:  Tech Manager
Role Type: Individual Contributor

Job summary

DigiCert’s Order Management team is a global team responsible for processing revenue transactions and other order related requests. We interact with both internal customers and external Digicert partners and customers. In Order Management our function is five fold:

1. Work with the key stakeholders throughout Digicert to define the requirements for executable transactions
2. Validate the incoming requests against these requirements
3. Upon successful validation, we enter the order request into our system for fulfillment and billing
4. Fulfill customer orders by creating/updating customer accounts within DigiCert’s portals
5. Facilitate fulfillment of 3^rd party hardware, tokens and services

What you will do

• Manage customer relationships on a per incident and/or transaction basis
• Facilitate and process queries and revenue transactions
• Participate in cross-functional projects as required, providing specific expertise
• Contribute to development of UAT testing scripts and perform testing
• May be a Subject Matter Expert (SME) on specific processes to train peers to ensure process, procedures, tools, products, and applications
• Provides customer support at a specialist level, acting as the "knowledge base" of information within the department for the business unit

What you will have

• Undergraduate college degree or equivalent experience
• 1+ years’ experience in an order operations or customer service role
• Adaptability to change
• Collaboration & teamwork
• Strong written and verbal communication
• Interpersonal effectiveness
• Ability to work effectively in both a team and individually
• Very strong focus on quality with attention to detail
• Creative problem solver. Able to troubleshoot system and process issues
• Basic computer competencies, including Microsoft Office and Outlook. com and NetSuite experience a plus
• May need to attend global conference calls outside of core business hours

Benefits

• Generous time off policies
• Top shelf benefits
• Education, wellness and lifestyle support

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