Ensono Client Technical Advisors (CTA) are seasoned solutions architects focused on pushing forward technical innovation and transformation within the solution sets we provide. They work closely with our clients to understand their business drivers and corporate objectives. Through collaboration with internal technologists, CTAs create solutions that drive value for our clients. They also provide client and industry feedback to Ensono’s internal teams, which allows us to adjust our product and technology roadmaps. 

The CTA team works alongside and supports the Sales, Consulting and Service Management organizations to service large global clients. They work with the clients’ business and technical teams to create reference architecture frameworks and templates. They lead the effort to execute multi-year transformation initiatives in the clients’ environments. CTAs also help the account teams identify, pursue and close strategic business development opportunities while driving add-on business within existing accounts. As part of this, Client Technical Advisors must be effective in fostering executive level relationships with an emphasis on client satisfaction. Throughout the engagement process, from discovery to solution implementation, a CTA must work with and often lead multi-disciplinary teams. Ultimately, he/she remains of the owner of the technical design of a client’s environment.

Responsibilities:

• Collaborate with their counterparts in the Sales and Consulting organizations to create Pursuit, Solution, and Sales strategies for large existing global clients
• Conduct discovery and assessment workshops (often in collaboration with resources from consulting, operations and product teams) to help drive further penetration of the client account
• Develop and document solutions that meet client’s (technical and business) requirements and allow them to adapt to changing industry needs with a focus on transformation and re-platform efforts
• Conduct solution development sessions and present technical solutions and business cases to a wide variety of audience
• Gain executive buy in for complex solutions by engaging in executive and senior-level technology discussions
• Gain clients’ confidence as a trusted advisor by offering consultation and recommendations drawing from technology know-how and past experiences
• Align and partner with Product Management to help drive appropriate product enhancements and changes to technology roadmap
• Aid in driving stability and innovation within the client’s current and future state and create solutions based on client requirements and available product offerings

Requirements:

• Bachelor’s degree in engineering or computer sciences
• 7+ years of experience as an architect or equivalent in the hosting and network space (preferably with a service provider)
• Proven experience in managing projects through the entire project lifecycle. This includes managing multi-phase/multi-dimensional/multi-resource projects to conclusion while maintaining high client satisfaction
• Understanding of (and experience with) public cloud platforms (AWS, Azure) and hybrid solutions preferred
• Well versed in the hosting technology landscape including compute, storage, backup, network, security, DR, DevOps and IT governance
• Good understanding of the sales process for large and complex opportunities including ITO
• Resourceful and confident in Crisis and Expectation management and confident under pressure
• Has experience in technical documentation to capture solution components in a timely manner while ensuring acceptable level of detail, data integrity, and accountability
• Ability to share knowledge and expertise among various organizations within the company and to facilitate teamwork among those organizations to better serve our clients
• Ability to work in a team environment and demonstrate strong problem solving skills
• Proficient with common office applications such as MS Outlook, MS Excel, PowerPoint and MS Visio
• Excellent organizational, interpersonal, and communication skills (oral, written and presentation)

Ensono Client Technical Advisors (CTA) are seasoned solutions architects focused on pushing forward technical innovation and transformation within the solution sets we provide. They work closely with our clients to understand their business drivers and corporate objectives. Through collaboration with internal technologists, CTAs create solutions that drive value for our clients. They also provide client and industry feedback to Ensono’s internal teams, which allows us to adjust our product and technology roadmaps. 

The CTA team works alongside and supports the Sales, Consulting and Service Management organizations to service large global clients. They work with the clients’ business and technical teams to create reference architecture frameworks and templates. They lead the effort to execute multi-year transformation initiatives in the clients’ environments. CTAs also help the account teams identify, pursue and close strategic business development opportunities while driving add-on business within existing accounts. As part of this, Client Technical Advisors must be effective in fostering executive level relationships with an emphasis on client satisfaction. Throughout the engagement process, from discovery to solution implementation, a CTA must work with and often lead multi-disciplinary teams. Ultimately, he/she remains of the owner of the technical design of a client’s environment.

Responsibilities:

• Collaborate with their counterparts in the Sales and Consulting organizations to create Pursuit, Solution, and Sales strategies for large existing global clients
• Conduct discovery and assessment workshops (often in collaboration with resources from consulting, operations and product teams) to help drive further penetration of the client account
• Develop and document solutions that meet client’s (technical and business) requirements and allow them to adapt to changing industry needs with a focus on transformation and re-platform efforts
• Conduct solution development sessions and present technical solutions and business cases to a wide variety of audience
• Gain executive buy in for complex solutions by engaging in executive and senior-level technology discussions
• Gain clients’ confidence as a trusted advisor by offering consultation and recommendations drawing from technology know-how and past experiences
• Align and partner with Product Management to help drive appropriate product enhancements and changes to technology roadmap
• Aid in driving stability and innovation within the client’s current and future state and create solutions based on client requirements and available product offerings

Requirements:

• Bachelor’s degree in engineering or computer sciences
• 7+ years of experience as an architect or equivalent in the hosting and network space (preferably with a service provider)
• Proven experience in managing projects through the entire project lifecycle. This includes managing multi-phase/multi-dimensional/multi-resource projects to conclusion while maintaining high client satisfaction
• Understanding of (and experience with) public cloud platforms (AWS, Azure) and hybrid solutions preferred
• Well versed in the hosting technology landscape including compute, storage, backup, network, security, DR, DevOps and IT governance
• Good understanding of the sales process for large and complex opportunities including ITO
• Resourceful and confident in Crisis and Expectation management and confident under pressure
• Has experience in technical documentation to capture solution components in a timely manner while ensuring acceptable level of detail, data integrity, and accountability
• Ability to share knowledge and expertise among various organizations within the company and to facilitate teamwork among those organizations to better serve our clients
• Ability to work in a team environment and demonstrate strong problem solving skills
• Proficient with common office applications such as MS Outlook, MS Excel, PowerPoint and MS Visio
• Excellent organizational, interpersonal, and communication skills (oral, written and presentation)

What's the Role All About? 

 The Manager, Business Consulting (AI Adoption ), is a pivotal leadership role within our Customer Services Automation AI Center of Excellence. This position will lead a team responsible for driving measurable adoption, consumption, and business value across our AI customer base.

This is a people leadership role focused on ensuring customers achieve sustained usage and operational impact from AI solutions such as Copilot, AutoSummary, Autopilot, and Conversational AI. You will lead a team of consultants, partner cross-functionally across Customer Success, Product, Delivery, Sales, and Engineering, and help build the repeatable motions required to scale AI adoption globally.

This role is not focused on feature enablement alone. It is focused on business outcomes, workflow integration, value realization, and adoption at scale.

How Will You Make an Impact? 

As the Manager,Business Consultant, you will

• Lead and develop a team of AI Adoption Consultants
• Drive adoption and consumption outcomes across a portfolio of enterprise AI customers
• Build and improve repeatable adoption playbooks, scorecards, and operating rhythms
• Partner with internal teams to remove blockers and accelerate customer time-to-value
• Translate AI usage into business value, operational KPI improvement, and executive-ready narratives

Team Leadership

• Manage, coach, and develop a team of AI Adoption Consultants
• Set clear expectations, inspect quality of work, and drive a high-performance culture
• Support hiring, onboarding, capability building, and talent development
• Ensure team execution is aligned to customer outcomes and business priorities

AI Adoption & Value Realization

• Lead adoption strategy across a portfolio of enterprise AI customers
• Ensure customers achieve sustained usage targets and measurable business impact
• Identify adoption gaps, usage risks, and underconsumption patterns, and drive recovery plans
• Oversee adoption scorecards, account reviews, and executive-ready action plans
• Reduce time-to-value and improve adoption consistency across the portfolio

Workflow & Operational Transformation

• Guide teams in embedding AI into contact center workflows, agent routines, and customer journeys
• Help customers redesign processes to improve containment, reduce manual effort, and increase productivity
• Ensure AI solutions are operationalized, not just deployed

Cross-Functional Leadership

• Partner with Customer Success, Product, Engineering, Delivery, Sales, Education, and Support teams to accelerate adoption outcomes
• Escalate systemic blockers and influence action across internal stakeholders
• Bring customer insights and Day 2+ feedback into product and process improvement discussions

Business Value Storytelling

• Connect AI adoption to contact center KPIs and business outcomes
• Help customers and internal stakeholders understand the operational and financial impact of AI
• Support executive business reviews with clear, data-driven insights and recommendations.

Success Measures

Success in this role will be measured by:

• Sustained AI usage growth across assigned customer portfolio
• Achievement of adoption targets within six months of go-live
• Reduction in time-to-value
• Improvement in operational KPIs such as AHT, ACW, containment, CSAT, and agent productivity
• Quality and consistency of team execution
• Customer satisfaction, executive confidence, and referenceability

Have You Got What It Takes? 

• 18+ years of experience in contact center, CCaaS, customer success, professional services, digital transformation, AI adoption, or value realization
• 4+ years of experience leading direct reports in a customer-facing or consulting environment
• Strong experience working with enterprise customers in complex, matrixed environments
• Proven success driving measurable business outcomes and KPI improvement
• Strong understanding of contact center operations and key service metrics, including: AHT, ACW, FCR, Containment, Service Level, Occupancy, Agent Productivity
• Experience leading cross-functional initiatives involving AI, automation, workflow redesign, or conversational AI
• Strong executive communication, coaching, and stakeholder management skills
• Strong analytical and problem-solving ability with a bias for action

You Will Have an Advantage If You Also Have: 

• Experience with NICE, Genesys, Five9, or other CCaaS platforms
• Experience with conversational AI or automation platforms such as Cognigy, Amelia, or Omilia
• Experience in SaaS, CCaaS, or large-scale service operations
• Change management training or certification
• Familiarity with generative AI and enterprise AI use cases

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! 

Enjoy NiCE-FLEX!  

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Requisition ID -  10422

Reporting Into: Director , Professional Services

Role Type: People Management 

The role

Reporting to the Regional Sales Director, you will be responsible for driving Telnyx’s expansion supporting the Indian market. This is an exciting opportunity to join a rapidly growing team and play a key role in our expansion into a new territory. Supported by our marketing and BDR teams, you will focus on identifying new high value customers for Telnyx and building long term, strategic business relationships that will lead to increased revenue growth and client satisfaction.

This role would suit an experienced sales professional, capable of operating in a fast paced startup environment. The ability to operate independently and work effectively in a remote environment is crucial.. 

Responsibilities

• Work with the Director of Sales to develop a sales strategy across the GCC region as you will own the region and have responsibility for delivering the revenue targets.
• Develop a strong pipeline of deals with a combination of outbound sales prospecting and inbound leads.
• Establish a trusted/strategic advisor relationship with each key customer and drive the continued value of Telnyx’s products and services.
• Arranging and conducting Telnyx portal demos for prospects with the support of our Sales Engineering team.
• Work with customers to establish critical goals and other key performance indicators and aid the customer in achieving those business goals.
• Collaborating with marketing, product management and sales peers to optimize client value and Telnyx success.
• Provide accurate reporting and forecasting based on results at each stage.

What we are looking for

• 3+ years of selling experience in enterprise consumption-based software platforms to the Indian market.
• Hunter mentality and experience working on outbound strategies (via telephone, email, social selling, etc).
• SaaS, or telecommunications industry experience.
• Proficiency in English both verbal and written fluency 
• Proven track record of consistently exceeding quota.
• Impeccable written and verbal communication skills. You are a strong listener and communicator.
• Ability to identify and sell to C-Level targets, as well as across Product Development and IT contacts
• Adaptive and introspective; willing to learn, teach, lead and follow.

Bonus points for

• Telco, CPaaS, AI, UCaaS, CCaaS or SaaS new business sales experience
• Established relationships with customers that trust and respect your advice
• Proven consultative sales solution skills, including the ability to articulate a clear, concise, return on investment value statement
• Experience with established sales methodologies such as Challenger, SPIN, MEDDPICC, etc

#LI-RH1

Job Title- Customer Success Manager II

About HG Insights

HG Insights delivers the world's most powerful technology intelligence for B2B go-to-market teams. Our platform helps customers identify high-value accounts, optimize territory coverage, and prioritize prospects based on real tech spend, install base, and intent signals. We don't guess; our customers win by using real data.

Role Overview

As a Customer Success Manager II on the Growth team, you'll own a portfolio of accounts and serve as the primary relationship, strategic advisor, and accountability partner for each customer. You're not a ticket-taker or a check-in coordinator. You're the person who helps customers connect HG's data to real GTM outcomes: better targeting, more pipeline, stronger territory coverage.

This role requires deep GTM domain fluency. You need to speak the language of sales ops, demand gen, and revenue leadership. Not just understand it conceptually, but use it to build trust quickly and deliver meaningful guidance. You'll navigate renewals, escalations, and difficult conversations with confidence, and you'll proactively surface expansion opportunities before anyone asks.

Every employee is expected to approach AI as a strategic collaborator that can 10x individual output, accelerate decision-making, and unlock new ways to solve problems. Whether you're optimizing workflows, analyzing data, drafting communications, or supporting customers, AI should be your first instinct, not your last resort.

Responsibilities

Customer Success and Value Realization

• Own onboarding for new accounts, driving customers through key milestones and ensuring early value is realized and documented.
• Build and maintain value realization plans tied to each customer's GTM objectives, with measurable KPIs and a clear link between platform usage and business outcomes.
• Conduct regular working sessions (1:1 and 1:many) with customer stakeholders across Sales, Marketing, and Revenue Ops to review progress, surface new use cases, and deepen adoption.
• Track platform engagement weekly, identify usage gaps, and proactively intervene before disengagement becomes a risk.

Account Health and Risk Management

• Maintain a clear, up-to-date picture of account health across your entire book, leveraging signals from platform usage, support tickets, Slack activity, and stakeholder sentiment.
• Own weekly pulse checks for all active opportunities, documenting sentiment trends and escalating risks with a clear diagnosis and mitigation plan.
• Lead difficult conversations head-on: renewals with pricing pushback, executive escalations, and at-risk accounts where the relationship needs to be rebuilt. You don't avoid these; you run toward them.
• Manage the full renewal motion for your accounts in close partnership with your AE, including negotiation support and executive alignment.

Strategic GTM Advisory

• Act as a trusted advisor on how HG data integrates into customers' existing GTM workflows, including ICP definition, territory design, account scoring, ABM campaigns, and pipeline generation.
• Coach customers on operationalizing HG data in tools like Salesforce, 6sense, or Outreach. You don't need to admin these systems, but you must speak the language fluently.
• Deliver executive-ready insights that connect platform usage to commercial outcomes, and present to senior stakeholders confidently.

Expansion and Cross-Functional Orchestration

• Proactively identify whitespace and expansion opportunities within your book by understanding the customer's full GTM footprint, not just the current contract scope.
• Collaborate with AEs to build a shared account strategy, acting as the customer's internal advocate.
• Loop in Product, Solutions, and Data Science teams when customer initiatives require it, and follow through to make sure those commitments are met.

What We're Looking For

Must-Have Traits

• GTM domain fluency. You have genuine experience in B2B go-to-market. You understand how revenue teams are built, how they use data, and what "good" looks like across demand gen, sales ops, and account-based strategy. Without this, ramp time is too long.
• Strategic orientation. You find ways to help customers succeed rather than waiting to be asked. You come to meetings with a point of view, not just an agenda.
• Persistence. You don't accept "no" and move on. You dig deeper, find another angle, and come back with something better. You're tenacious without being pushy.
• Comfort with hard conversations. Renewals with budget pressure, executive escalations, at-risk accounts: these don't rattle you. You handle them with composure and directness.
• Execution discipline. You're reliable. You don't let situations stall. You track your own commitments, ask for help when you need it, and follow through.
• Interpersonal range. You build trust with technical operators and C-suite executives alike. You read the room and adjust your style accordingly.
• Adaptability. You're energized by change, not drained by it. As the team and product evolve, you evolve with them.

Minimum Qualifications

• 4+ years in a Customer Success, account management, or GTM advisory role in a B2B SaaS environment.
• Demonstrated experience supporting customers with go-to-market strategy, including topics like ICP definition, account prioritization, territory coverage, or pipeline generation.
• Familiarity with tools like Salesforce, 6sense, Outreach, or similar GTM systems (workflow awareness required; configuration not required).
• Proven ability to manage a book of business through renewals, expansion conversations, and at-risk situations.
• Strong written and verbal communication skills. You can build a brief, lead an executive meeting, and send a tight follow-up email, all in the same day.
• Demonstrated head-first adoption of AI tools in day-to-day work.

Nice to Have

• Prior experience in a data intelligence, ABM, or intent data category.
• Background supporting Revenue Ops or demand generation teams as part of your CS work.
• Exposure to CS platforms such as Vitally, Gainsight, or Totango.

What Success Looks Like

• Your customers treat you like a strategic advisor. They bring you into budget conversations, planning cycles, and cross-functional initiatives.
• Your book is healthy: usage is up, pulse checks reflect genuine engagement, and you can articulate the business value each account is realizing.
• You identify renewal risks and expansion opportunities before your AE does.
• You've delivered documented value plans for 100% of your accounts, tied to measurable GTM outcomes: pipeline acceleration, coverage improvement, CAC reduction, or segment lift.
• Difficult conversations happened on your watch, and you owned them, recovered where possible, and learned from the ones you didn't.

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things!  We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose:

Honesty, Reliability, Curiosity, Collaboration, and Passion.

About the role and what you'll be doing: 

Ensono is seeking a Senior Manager, Digital Experience & Web Platforms to lead our enterprise web strategy and drive the evolution of a modern, customer-centric digital ecosystem. This strategic leadership role owns the vision, architecture, and governance of Ensono’s web platforms, which serve as the foundation for our digital marketing, ABM, and customer engagement initiatives.

You will act as the technical and strategic owner of Ensono’s web presence, partnering closely with Marketing Operations, Brand, Content, IT, Security, Legal, and external agencies to deliver scalable, secure, and highly personalized digital experiences across the B2B buyer journey.

Key Responsibilities

Platform Strategy & Architecture

• Own the strategic vision and technical roadmap for Ensono’s enterprise web platforms
• Evaluate, design, and implement modern CMS solutions (headless, hybrid, or traditional) that support scalability, performance, and innovation
• Establish architecture standards, development best practices, and governance frameworks to ensure consistency, quality, and security
• Design and maintain content models, taxonomies, metadata frameworks, and personalization-ready architectures

Website Personalization & Orchestration

• Develop digital experience strategies aligned to ABM and B2B buying journeys
• Lead the design of personalization frameworks leveraging behavioral, firmographic, and intent data
• Partner with marketing leadership to deliver persona-based and industry-specific experiences that drive engagement and conversion

Technical CMS & Integration Management

• Oversee day-to-day performance, uptime, and security of the enterprise CMS platform
• Manage integrations across CRM (Salesforce), marketing automation, CDPs, analytics, ABM platforms, and tag management systems
• Partner with Marketing Operations to ensure reliable tracking, attribution, and data flow across all digital touchpoints

SEO, Analytics & Optimization

• Embed technical SEO and GEO best practices across the platform, including Core Web Vitals, site architecture, schema markup and crawlability
• Build and maintain measurement frameworks and executive dashboards that track engagement, pipeline influence, and business impact
• Drive continuous improvement and tracking through A/B testing, experimentation, and data-driven optimization (GA4)

Strategy, Governance & Leadership

• Establish scalable content governance models, workflows, and approval processes
• Lead and mentor cross-functional teams including developers, designers, content teams, agencies, and vendors
• Build strong partnerships with IT, security, legal, and compliance to ensure adherence to enterprise and regulatory standards (GDPR, CCPA, accessibility)

Innovation & Industry Leadership

• Monitor emerging web, MarTech, and digital experience trends
• Evaluate and pilot AI-driven tools and capabilities that enhance personalization, productivity, and user experience
• Share thought leadership internally and externally to position Ensono as a digital experience leader

We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply. 

What You Will Need:

• 8+ years of hands-on experience in web platform management and development, with at least 3 years in a leadership role
• Proven success architecting and managing enterprise-scale web platforms in B2B technology or complex business environments
• Deep expertise with modern CMS platforms (Adobe Experience Manager, Optimizely, Contentful, Sitecore, WordPress), including headless/composable architectures
• Strong understanding of MarTech ecosystems including CRM, marketing automation, CDPs, analytics, and ABM platforms
• Advanced knowledge of technical SEO and GEO, web analytics (GA4), conversion optimization, and experimentation methodologies
• Expert-level understanding of modern web technologies, APIs, integration patterns, and cloud-based infrastructure
• Strong communication skills with the ability to translate technical concepts for non-technical stakeholders
• Data-driven, customer-obsessed mindset with a balance of strategic vision and practical execution

Bonus Qualifications

• Experience supporting account-based marketing (ABM) strategies and complex B2B buying journeys
• Familiarity with DevOps practices and CI/CD pipelines for web platforms
• Experience working within regulated or compliance-driven environments
• Demonstrated success leading digital transformation initiatives at scale

Why Ensono?

Ensono is a place to make better happen – for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it. 

We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on a client site, you can choose to work from home or in our Ensono offices

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

Value Engineer - Pune

The Role

We are looking for a Value Engineer to help scale Showpad’s first formal Value Engineering function. Your mission is to work in partnership with stakeholders listed able to prove the tangible ROI of our software for as many customers as possible. You will be responsible for distilling complex data into compelling financial narratives that demonstrate how Showpad drives revenue, saves time, and develops talent for our 1,400+ global customers.

Reporting to the VP of Revenue Enablement, you will be the bridge between raw data and executive-level business cases, helping our account teams turn customer performance into a quantitative success story.

Key Responsibilities

• Master the Showpad Value Realization Methodology: A framework Showpad GTM is enabled on to empower our ICs to diagnose customer maturity, identify success metrics, and build plans to get high value accounts towards ROI. This methodology will be foundational for the success of the Value Engineering
• Evolve the Value Engineering Blueprint: In partnership with the Revenue Enablement key stakeholders, you will help drive the strategy to scale Showpad’s global Value Engineering function from the ground up by being the analytical and operational backbone to the function.
• Manage the Value Assessment request funnel: In partnership with key Enablement stakeholders, manage the queue of requests for Value Engineering support, based on specific customer and account requirements/qualification. Produce each Value Assessment in accordance with the SLAs committed to Showpad GTM team members.
• Architect ROI Narratives: Translate Showpad platform data and customer-specific performance metrics into high-impact ROI narratives that prove the value of enablement and deliver them in a customer facing capacity as needed
• Operationalize Scalability: Work cross functionally with Enablement and Product Marketing to maintain self-service ROI calculators and value templates
• Full-Lifecycle Value Realization: Support the customer journey by conducting "Value Realization" assessments on an ongoing basis (vs one time events) for specific accounts to ensure customers are hitting KPIs well before the renewal
• Data Translation: Decipher complex, large-scale data sets and transform them into clear, visual, and persuasive narratives for both internal and external
• Strategic Seller Support: Work directly with Account Executives and Customer Success Managers on the value assessment plan and advise Showpad account teams on delivering results to C-suite audiences.
• Technical Subject Matter Expert: Act as a customer-facing expert to answer deep-dive technical questions regarding value assessment methodology and data integrity.
• Product Feedback Loop: Serve as a strategic partner to Product and Engineering, providing data-backed insights on which features are driving the highest measurable Advocate for insights and dashboards that you believe should be in the Product as a result of these findings.
• Fuel Advocacy: Collaborate with Customer Marketing to turn data-driven findings into powerful impact-based case studies and testimonials that fuel the advocacy funnel.

Qualifications

• Data Expertise: Deep background in data You are comfortable diving into large, raw data sets and distilling them into actionable business insights.
• The Track Record: Minimum 2+ years of relevant experience in Value Engineering, GTM Strategy, or a similar data-heavy revenue role.
• The Tech Stack: Proficiency with AWS ǪuickSight, Snowflake, and advanced Excel.
• Enablement Fluency: Familiarity with the Enablement landscape, Sales Tech, or Learning Management Systems (LMS).
• Executive Presence: Ability to remain composed and authoritative when defending complex financial models and ROI claims under scrutiny from executive stakeholders.
• The "Builder" Spirit: A proven track record of designing scalable solutions and a comfort with the ambiguity of building a department from the ground up.
• Collaborator Extraordinaire: This role is highly cross functional and will not own the strategy for the Value engineering function We are looking for a team player who can partner with key stakeholders to scale the Value Engineering function.
• Customer Centricity: A passion for proving Showpad ROI as well as measurable business results coming from Sales, Enablement and Marketing for our customers. Make our customers look great.

FEQ425R230

As a Solutions Architect (Analytics, AI, Big Data, Public Cloud), you will guide the technical evaluation phase in a hands-on environment throughout the sales process. You will be a technical advisor internally to the sales team, and work with the product team as an advocate of your customers in the field. You will help our customers to achieve tangible data-driven outcomes through the use of our Databricks Lakehouse Platform, helping data teams complete projects and integrate our platform into their enterprise Ecosystem. You'll grow as a leader in your field, while finding solutions to our customers' biggest challenges in big data, analytics, data engineering and data science problems.

The impact you will have:

• You will be a Big Data Analytics expert on aspects of architecture and design
• Lead your clients through evaluating and adopting Databricks including hands-on Apache Spark™ programming and integration with the wider cloud ecosystem
• Support your customers by authoring reference architectures, how-tos, and demo applications
• Integrate Databricks with 3rd-party applications to support customer architectures
• Engage with the technical community by leading workshops, seminars and meet-ups
• Together with your Account Executive, you will form successful relationships with clients throughout your assigned territory to provide technical and business value

What we look for:

• Strong consulting / customer facing experience , working with external clients across a variety of industry markets
• Core strength in either data engineering or data science technologies
• 8+ years of experience demonstrating technical concepts, including demos, presenting and white-boarding
• 8+ years of experience designing architectures within a public cloud (AWS, Azure or GCP)
• 6+ years of experience with Big Data technologies, including Apache Spark™, AI, Data Science, Data Engineering, Hadoop, Cassandra, and others
• Coding experience in Python, R, Java, Apache Spark™ or Scala