Position Summary

The Program Manager – Engineering Quality and Reporting Systems will lead the development, implementation, and continuous improvement of engineering measurement systems.

The Program Manager serves as the central coordinator between Engineering, Quality, Manufacturing, and Supply Chain to define, monitor, and improve the key performance indicators (KPIs) that drive design and product quality, on-time delivery, and Design for Manufacturability.

Key Responsibilities

1. Engineering Quality Program Leadership

• Develop and execute the engineering quality metrics program across all product lines (e.g., switchboards, MV MetalClad Switchgear, control panels, Power Distribution Units).
• Standardize processes for capturing and reporting engineering and product quality data across design and production sites.
• Manage cross-functional initiatives to reduce quality issues and improve product reliability.

1. Quality Metrics Development & Reporting

• Define, establish data sources for, track, and maintain KPIs such as:
• Design defect density and engineering change order (ECO) rework rate
• Field failure rate (MTBF / MTTR) and warranty claim trends as a result of design issues
• First-pass yield (FPY) and end-of-line test performance
• Corrective and preventive action (CAPA) closure time
• Supplier quality performance for critical electrical components
• Partner with Data & Analytics team to develop automated dashboards and reports (e.g., Tableau) for leadership visibility to drive better business decisions.
• Serve as the product owner for engineering data products
• Support data quality, governance, and documentation for engineering metrics

1. Root Cause Analysis & Continuous Improvement

• Drive structured problem-solving (8D, A3, DMAIC) for design quality issues.
• Collaborate with electrical, mechanical, and process engineering teams as well as with manufacturing and field service teams to identify recurring issues and implement design-for-quality (DFQ) principles.
• Work with Quality Team to coordinate reliability and validation testing to verify corrective actions and ensure long-term durability.

1. Standards, Compliance, and Auditing

• Ensure engineering processes align with industry standards and certifications such as UL, IEEE, ISO 9001, and ANSI requirements.
• Support internal and external quality audits; maintain documentation required for compliance and product certification.
• Support Quality Department in making control plans related to engineering and design deliverables
• Define Design Failure Mode and Effect Analysis (DFMEA) to identify risk and help engineers to understand and mitigate risk in the design phase.

1. Cross-Functional Collaboration

• Partner with:
• Engineering – to design and validate for manufacturability and serviceability.
• Manufacturing – to ensure feedback loops from production quality metrics to design teams and to help produce consistent data inputs where they do not exist
• Field Service & Warranty – to integrate customer feedback into continuous improvement cycle and to drive factor escapes toward zero.

1. Change Management & Training

• Champion Engineering Quality Review Board, holding regular meetings with engineering and external stakeholders where we present and review KPI’s.
• Lead cultural adoption of data-driven decision-making and proactive quality management within engineering.
• Conduct training for engineers and technicians on metrics interpretation, root cause tools, and reliability engineering concepts.

Qualifications

Education:

• Bachelor’s degree in Electrical, Mechanical, or Industrial Engineering (Master’s preferred).

Experience:

• 7+ years in engineering, manufacturing, or quality leadership roles in power distribution equipment, electrical assemblies, or industrial systems manufacturing.
• Demonstrated success implementing engineering quality systems or performance dashboards.
• Familiarity with power distribution components (switchgear, MCCs, breakers, relays, busbars, etc.).

Skills:

• Proficiency in data visualization (Power BI, Tableau) and statistical tools (Minitab, JMP).
• Able to handle a Chaotic and fast paced working environment and to drive transformative organizational change
• Understanding of reliability analysis, DFMEA, PFMEA, and SPC.
• Excellent communication and stakeholder management skills across technical and executive levels.
• Ability to influence cross-functional teams and manage complex, multi-site improvement programs.

Compensation 

The salary range for this role is $124,800-$189,280 per year, based on location, experience, and qualifications.

Position Summary

The Program Manager – Engineering Quality and Reporting Systems will lead the development, implementation, and continuous improvement of engineering measurement systems.

The Program Manager serves as the central coordinator between Engineering, Quality, Manufacturing, and Supply Chain to define, monitor, and improve the key performance indicators (KPIs) that drive design and product quality, on-time delivery, and Design for Manufacturability.

Key Responsibilities

1. Engineering Quality Program Leadership

• Develop and execute the engineering quality metrics program across all product lines (e.g., switchboards, MV MetalClad Switchgear, control panels, Power Distribution Units).
• Standardize processes for capturing and reporting engineering and product quality data across design and production sites.
• Manage cross-functional initiatives to reduce quality issues and improve product reliability.

1. Quality Metrics Development & Reporting

• Define, establish data sources for, track, and maintain KPIs such as:
• Design defect density and engineering change order (ECO) rework rate
• Field failure rate (MTBF / MTTR) and warranty claim trends as a result of design issues
• First-pass yield (FPY) and end-of-line test performance
• Corrective and preventive action (CAPA) closure time
• Supplier quality performance for critical electrical components
• Partner with Data & Analytics team to develop automated dashboards and reports (e.g., Tableau) for leadership visibility to drive better business decisions.
• Serve as the product owner for engineering data products
• Support data quality, governance, and documentation for engineering metrics

1. Root Cause Analysis & Continuous Improvement

• Drive structured problem-solving (8D, A3, DMAIC) for design quality issues.
• Collaborate with electrical, mechanical, and process engineering teams as well as with manufacturing and field service teams to identify recurring issues and implement design-for-quality (DFQ) principles.
• Work with Quality Team to coordinate reliability and validation testing to verify corrective actions and ensure long-term durability.

1. Standards, Compliance, and Auditing

• Ensure engineering processes align with industry standards and certifications such as UL, IEEE, ISO 9001, and ANSI requirements.
• Support internal and external quality audits; maintain documentation required for compliance and product certification.
• Support Quality Department in making control plans related to engineering and design deliverables
• Define Design Failure Mode and Effect Analysis (DFMEA) to identify risk and help engineers to understand and mitigate risk in the design phase.

1. Cross-Functional Collaboration

• Partner with:
• Engineering – to design and validate for manufacturability and serviceability.
• Manufacturing – to ensure feedback loops from production quality metrics to design teams and to help produce consistent data inputs where they do not exist
• Field Service & Warranty – to integrate customer feedback into continuous improvement cycle and to drive factor escapes toward zero.

1. Change Management & Training

• Champion Engineering Quality Review Board, holding regular meetings with engineering and external stakeholders where we present and review KPI’s.
• Lead cultural adoption of data-driven decision-making and proactive quality management within engineering.
• Conduct training for engineers and technicians on metrics interpretation, root cause tools, and reliability engineering concepts.

Qualifications

Education:

• Bachelor’s degree in Electrical, Mechanical, or Industrial Engineering (Master’s preferred).

Experience:

• 7+ years in engineering, manufacturing, or quality leadership roles in power distribution equipment, electrical assemblies, or industrial systems manufacturing.
• Demonstrated success implementing engineering quality systems or performance dashboards.
• Familiarity with power distribution components (switchgear, MCCs, breakers, relays, busbars, etc.).

Skills:

• Proficiency in data visualization (Power BI, Tableau) and statistical tools (Minitab, JMP).
• Able to handle a Chaotic and fast paced working environment and to drive transformative organizational change
• Understanding of reliability analysis, DFMEA, PFMEA, and SPC.
• Excellent communication and stakeholder management skills across technical and executive levels.
• Ability to influence cross-functional teams and manage complex, multi-site improvement programs.

Compensation 

The salary range for this role is $124,800-$189,280 per year, based on location, experience, and qualifications.

About the Company

We are a renewable energy and ocean technology company committed to rapidly developing and deploying technologies that will ensure a sustainable future for Earth by unlocking the vast energy potential of its oceans. Our focus is on capturing civilizational levels of ultra-low-cost renewable energy for applications including computing and affordable renewable fuels delivered to shore.

The company is a public benefit corporation headquartered in Portland, Oregon, and backed by leading venture capitalists, philanthropic investors, university endowments, and private investment offices. We operate as an idea meritocracy in which the best ideas change the company’s direction on a regular basis.

Our team includes individuals with experience at SpaceX, Tesla, Apple, Relativity, the U.S. military, and leading steel fabricators. We operate as an idea meritocracy—where the best ideas win—and we’re building the most capable engineering and operations team on the planet.

About the Job

Our main product is called a “node” - a large steel structure that translates ocean waves into energy while deployed at sea. You will own the interface between our engineering team and external steel fabricators building our nodes and large structural assemblies. This role is about getting real hardware built—translating designs into fabrication, resolving issues on the shop floor, and keeping projects moving on aggressive timelines.

You’ll work closely with suppliers and internal engineers to make sure designs are buildable, builds stay on track, and what comes out of the shop matches intent. Good looks like clear communication, fast problem solving, and strong supplier relationships that improve quality, cost, and speed over time.

Key Responsibilities:

• Own day-to-day coordination of steel fabrication projects with external suppliers
• Drive project timelines, tracking progress and unblocking issues to keep builds on schedule
• Transfer engineering drawings to suppliers and manage as-built documentation back to internal teams
• Act as the primary point of contact for suppliers, answering questions or routing to the right internal owner
• Provide on-site support at supplier facilities to oversee builds and resolve issues in real time
• Troubleshoot fabrication, material, and quality issues during active builds
• Provide design-for-manufacturing feedback to engineering on feasibility, cost, and lead times
• Approve invoices and manage change orders with suppliers
• Identify, evaluate, and onboard new fabrication partners and capabilities
• Build and maintain strong long term partnerships with suppliers

Required Qualifications:

• 2-5 years of experience leading or managing steel fabrication projects
• 5+ years of experience working in steel fabrication environments
• Extensive knowledge of applicable codes and specifications (AWS, AISC, BPVC) 
• Knowledge of steel material supply chain and regional suppliers and shops
• Extensive knowledge of fabrication processes and equipment, and fit & weld processes and equipment, including manual, semi-automated, and automated processes
• Extensive knowledge of dimensional and weld inspection techniques and methods
• Ability to read and interpret engineering drawings and documentation, GD&T, and weld notes
•  Proven ability to work against aggressive schedules and keep projects moving 
• Excellent written and verbal communication skills

Desired Qualifications:

• Experience using CAD tools to review or support fabrication work
• Experienced welder (Qualified Welder preferred)
• Certified Weld Inspector (CWI)
• Experience with coatings, including blast and paint processes
• Bachelor’s degree in Mechanical Engineering, Industrial Engineering, or a related field, or equivalent experience
• Familiarity with large welded structures and heavy industrial equipment 

The above qualifications are desired, not required. We encourage you to apply if you are a strong candidate with only some of the desired skills and experience listed.

Compensation and Benefits:

If hired for this full-time role, you will receive:

• Cash compensation of $110,000 - $155,000
• Equity in the company. We’re all owners and if we’re successful, this equity should be far and away the most valuable component of your compensation.
• A benefits package that helps you take care of yourself and your family, including:
  • Flexible paid time off
  • Health insurance (the company pays 100% of gold level PPO plan for full time employees, their partners, and dependents)
  • Dental insurance (the company pays 100% for full time employees and 100% for their partners and dependents)
  • Vision insurance (the company pays 100% for full time employees, their partners, and dependents)
  • Disability insurance (the company pays 100% for a policy to provide long term financial support if you become disabled)
  • Ability to contribute to tax-advantaged accounts, including 401(k), health FSA, and dependent care FSA
• Relocation assistance to facilitate your move to Portland (if needed).

Location:

This is an on-site position. Our offices, lab, and shop are located in Portland, Oregon. 

Mercury is redefining *banking for ambitious companies and behind every great financial platform is a data system that people can actually trust.

As Mercury scales, our revenue systems generate an enormous amount of information: signals from remote and in-person meetings, automation tools, product usage, lifecycle events, and analytics pipelines. Turning that activity into clear, reliable intelligence — without brittle pipelines or constant rework — is critical to how we grow.

We’re looking for a Data Strategy & Operations leader to own the data foundations that power revenue execution. This role ensures that revenue data is reliable, interpretable, scalable, and usable as the business evolves and that teams can act on what they see with confidence.

In this role, you will report to the Head of Platforms & Infrastructure and play a central role in shaping how Mercury models, governs, and operationalizes GTM data. You’ll partner closely with Data Engineering, Data Science, Solution Architecture, Platform Engineering. etc.

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

Here are some things you’ll do on the job:

• Own the definition, structure, and reliability of data originating from revenue platforms (e.g., Salesforce, GTM tools, automation systems)
• Serve as the primary decision owner for GTM-sourced tables and views used for revenue execution, forecasting inputs, lifecycle tracking, and signal-based workflows
• Design and evolve core GTM data models across Salesforce, ETL, and analytics layers
• Partner with Data Engineering to align GTM schemas with enterprise data models and define clear data contracts between source systems and downstream consumers
• Partner with Data Science / Analytics to ensure revenue data is interpretable, statistically sound, and reflects how the business actually operates
• Own clarity around data ownership boundaries, shared dependencies, and escalation paths when upstream or downstream changes impact revenue integrity
• Define and uphold data quality, freshness, consistency, and documentation standards for revenue platforms
• Monitor and improve pipeline reliability, performance, and scalability, proactively identifying fragile or redundant transformations
• Identify opportunities to automate manual or error-prone data workflows and reduce operational overhead
• Act as a data thought partner to Platforms & Infrastructure, Revenue Operations, Analytics, and Security — advising on feasibility, tradeoffs, and sequencing for data-heavy initiatives

You Should:

• Have 7+ years of experience in data engineering or data systems roles within SaaS or technology companies
• Have deep experience designing and operating production data pipelines
• Be highly proficient in SQL and experienced in data modeling
• Have hands-on experience with modern data stacks (e.g., Snowflake, BigQuery, Redshift)
• Have experience with ETL / ELT tooling (e.g., dbt, Airflow, Census, or similar)
• Understand Salesforce data models and common GTM system architectures
• Be able to translate business concepts into durable, well-structured data models
• Communicate clearly with both technical and non-technical partners

Preferred:

• Experience supporting revenue, sales, or customer lifecycle data
• Familiarity with event-based data platforms (e.g., Data Cloud or equivalents)
• Experience working alongside platform engineering and security teams
• Exposure to data governance, access controls, and compliance considerations
• Experience mentoring or guiding other data practitioners

Compensation:

The total rewards package at Mercury includes base salary, equity, and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $158,400 - $198,000
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $142,600 - $178,200
• Canadian employees (any location): $149,700 - 187,100 CAD

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-SN1

We’re looking for a AI Solutions Architect to drive our customer-facing chatbot and AI agent experience at Mercury. In this role, you will be pivotal in helping define the strategy for creating the optimal customer experience when interacting with AI agents. You will implement this vision through targeted configuration of workflows and automations, regular reviews of bot performance and quality coaching. 

You’ll sit at the intersection of customer experience, automation quality, and operational efficiency, partnering closely with Customer Support Strategy and Ops, Engineering, Product and external vendors to ensure the bot delivers a high-quality, safe, and trustworthy experience at scale.

Along with the bot-focused work, you will be instrumental in defining the AI strategy within the CS org, creating best practices and supporting peers across CS in investigating AI solutions to maximise efficiency within the team.

Key Responsibilities

1. Strategy driver: Partner with CS and Product leadership to define the strategy and roadmap for our chatbot and email AI agents to contribute to company OKRs
2. Architect and optimize AI agent workflows and procedures: Design simple, reliable conversation workflows and automations so our chatbot asks the right questions, clarifies common customer needs, and responds with accurate information, appropriately escalating to live support when needed.
3. Quality reviews, analytics and bot coaching: Conduct regular reviews of bot conversations and high-level report analysis to identify trends, areas of opportunity and potential risk within the chatbot.
4. Cross-collaboration to improve resolution rate and quality: Work with partners in Engineering, Product and CS Strategy and Ops to maximize the types of interactions the chatbot can support and resolve - connecting new data sources or systems on the backend to give the bot greater scope, implementing new workflows that use this data to solve new customers requests without live support intervention.
5. Optimize the AI Agent experience across all channels: Expand upon the types of interactions and experiences that qualify for the email AI agent and other asynchronous channels. 
6. Compliance and security: Ensure Mercury’s high standards for security and compliance are woven into the foundations of our AI-assisted CS strategy
7. AI vendor relationship owner: Own the relationship with AI vendors for CS solutions, including Intercom. Raising issues, requesting fixes, staying on top of product releases and coordinating changes that impact CS operations
8. Scoping of internal agent co-pilot: Drive efforts to assess and implement agent assist AI tools to maximise agent efficiency
9. Evaluation of AI tooling for CS partners: Support other teams, such as Learning and Development and QA in evaluating how other tools’ AI offerings can increase efficiency across CS.

What You Bring to the Table

• 1–3 years of experience in configuration of customer-facing AI agent/chatbot (e.g., Fin by Intercom, Ada, Zendesk AI)
• 5+ years of experience in customer support backend operations or CS systems administration
• Systems thinker and problem solver, with experience in testing new solutions and change management for CS teams
• Strong technical acumen, with the ability to understand and communicate technical concepts to both technical and non-technical audiences
• Analytical thinking: ability to interpret data quickly and translate it into actionable decisions
• Cross-collaboration: works effectively with cross-functional partners across Engineering, Product, Compliance, Core Customer Support
• Stakeholder communication: delivers clear, concise updates to stakeholders at all levels
• Adaptability and a growth mindset, thriving in a fast-paced, ever-evolving environment
• Proven ability to work cross-functionally, particularly with technical teams like Engineering, Product, and Security

The Ideal Candidate Will Also Have

• An interest in software development or engineering, enabling deeper technical conversations with our engineering teams
• Experience with core customer support platforms such as Zendesk, Guru, MaestroQA/Rippit
• Proficiency in SQL and familiarity with navigating data tables
• Experience supporting remote or distributed workforce models

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $143,400 - $168,700 USD
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $129,100 - $151,800 USD
• Canadian employees (any location): CAD $130,500 - $153,500

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.

[Please see the independent bias audit report covering our use of Covey for more information.] 

#LI-CJ1

Position Summary: 

Seeking a driven and motivated engineer to join our sales team focusing on growing business with existing customers and developing new business. This position will involve applications engineering, sales support and field service work. Sales Engineers should be comfortable working in a result-driven, fast-paced environment. 

Position will involve extensive formalized training plus work under a mentor, developing skills and gaining an understanding of CaptiveAire products, how we go to market, application engineering processes etc. as well as business development and sales strategies. 

Why Work for CaptiveAire? 

• Nation’s leading manufacturer of commercial kitchen ventilation systems, and now offering a complete solution of fans, heaters, ductwork and HVAC equipment.  Our primary purpose is to provide fully integrated, sustainable HVAC Systems.
• Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times.
• Mission: to provide the highest quality products and service to our users at the lowest possible price
• Strong commitment to the development of our employees, including continuous education opportunities like sponsorship for Professional Engineering license and continuous education through weekly webinars and company developed technical videos 

What our employees have to say: 

There is never a day you don’t learn something new at CaptiveAire. I am able to learn something new due to the freedom to take on new tasks independently and problem solve. 

I love the mindset of continuous learning and pushing the bounds of your capabilities and knowledge. I love the people I work with and the in-office work environment. I love how Captiveaire is all about connections, with customers, coworkers, end users, and everyone in between.  

One of the things I appreciate most about CaptiveAire is how strongly it embodies the entrepreneurial spirit. I’m empowered with the autonomy to manage my work independently, while also benefiting from the robust support and resources of a large, well-established company. 

CaptiveAire is fast-moving and no-nonsense. We operate differently than any other company that I've worked for with our decentralized structure. Quick action is taken when a good idea is presented. We are focused on end users where the rest of the industry is very short-sighted. We are on the front lines, actively changing the landscape of the HVAC industry. 

Learn more about CaptiveAire and our products here 

A Day in the Life: 

A technical sales role encompasses a wide variety of tasks where one day does not look exactly like the next. The projects our team handles are high in volume and unique from one another, spanning throughout the whole course of design, procurement, coordination, and post-sale support. 

Typical tasks include:

• Outside sales meetings and calls to build relationships with existing and new customers
• Application engineering to apply our products using sound engineering principles 
• Project management of installations in progress - Managing schedules/plans to guarantee we can get equipment on site when the site needs it, in turn creating satisfied and returning customers. 
• Service and technical support of existing equipment 
• Supporting end users to maintain high levels of customer service, from assisting contractors with wiring on site to remote troubleshooting for staff in the kitchen. 

Two to three full days per week in the office working on bids, one to two days on job sites, and dedicate another day to developing the territory. Territory development may include giving presentations to the engineering community, visiting new customers, or expanding contacts with an existing account.

Comments from some of our sales engineers:  

Every day I get to help someone. Whether it's an engineer with a design, a contractor with a troubleshooting issue, or an end user looking for help to obtain better indoor air quality. I get to use my engineering skills, people skills and business skills every day. 

Our main "role" is not to sell products but to provide solutions - kitchen ventilation solutions, commercial ventilation solutions, heating/air conditioning solutions. I enjoy getting to work directly with end users and helping them complete their business goals. Attending a soft opening after completing a full design-build project with an owner is rewarding. 

I love the balance between working on designs in the office and also having that face to face interaction with our customers. It's awesome to handle the design phase of a project, then also take charge of the procurement process with the end user/customer and lastly watch our equipment perform as designed once installed and the project is complete. I also love the growth aspect of my role, I enjoy molding and shaping our business in order to set it up for success and then see the value we are adding to the market. 

Primary Job Responsibilities: 

• Provide integrated application engineering and design support for a wide range of ventilation applications with the goal of providing sustainable products and the latest technologies best designed to meet the customers’ needs. 
• Work directly with Engineers, Contractors, End Users, and Food Service Dealers. 
• Daily tasks include inside sales support, application engineering and outside sales. 
• Responsibilities will vary and may include presentations, quotes, submittals, technical product support, job site visits and hands on troubleshooting as needed. 
• Educate and promote CaptiveAire products to users in your market.  This includes conference calls, meetings, organizing presentations, and product demos. 
• Research and develop new business opportunities with new and existing users. 
• Top notch customer service and willingness to go above and beyond to serve the customer. 
• Quick turnaround times a priority.  
• Continuously evaluate and improve processes as well as the customer experience. 

Required skills: 

• 0-5 years experience 
• 4 year technical degree in a mechanical, electrical, construction or science-oriented curriculum preferred 
• Excellent computer, organizational and communication/presentation skills 
• Problem solving with a passion for continuous learning 
• Strong desire to interface with the customer 
• Embrace new technologies and business savvy 
• Passion for work with aggressive nature to succeed 
• Willing to travel for various training opportunities 
• If not already completed, expectation of FE Exam completion in area of study for engineering graduates within 6 months of employment with CaptiveAire
• MUST BE A “GO GETTER”! 

Benefits: 

• Medical, dental and vision insurance 
• Disability & life insurance based upon election of medical insurance 
• 401k with employer match 
• Paid holidays 
• Paid time off (PTO) based upon tenure 
• Flexible spending account (FSA) 
• Tuition reimbursement, including for Professional Engineering (PE) License  
• Relocation assistance 

 
Salary: 

$70k-$100k base, negotiable dependent on experience, with additional monthly bonus based on productivity and profits.  

Captive-Aire Systems, Inc. is proud to be an equal opportunity workplace. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. 

To qualify, applicants must be legally authorized to work in the United States. At this time, we are not able to consider applicants that require sponsorship, now or in the future, for employment visa status. 

#LI- TL1

#P1

Position Summary: 

Seeking a driven and motivated engineer to join our sales team focusing on growing business with existing customers and developing new business. This position will involve applications engineering, sales support and field service work. Sales Engineers should be comfortable working in a result-driven, fast-paced environment. 

Position will involve extensive formalized training plus work under a mentor, developing skills and gaining an understanding of CaptiveAire products, how we go to market, application engineering processes etc. as well as business development and sales strategies. 

Why Work for CaptiveAire? 

• Nation’s leading manufacturer of commercial kitchen ventilation systems, and now offering a complete solution of fans, heaters, ductwork and HVAC equipment.  Our primary purpose is to provide fully integrated, sustainable HVAC Systems.
• Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times.
• Mission: to provide the highest quality products and service to our users at the lowest possible price
• Strong commitment to the development of our employees, including continuous education opportunities like sponsorship for Professional Engineering license and continuous education through weekly webinars and company developed technical videos 

What our employees have to say: 

There is never a day you don’t learn something new at CaptiveAire. I am able to learn something new due to the freedom to take on new tasks independently and problem solve. 

I love the mindset of continuous learning and pushing the bounds of your capabilities and knowledge. I love the people I work with and the in-office work environment. I love how Captiveaire is all about connections, with customers, coworkers, end users, and everyone in between.  

One of the things I appreciate most about CaptiveAire is how strongly it embodies the entrepreneurial spirit. I’m empowered with the autonomy to manage my work independently, while also benefiting from the robust support and resources of a large, well-established company. 

CaptiveAire is fast-moving and no-nonsense. We operate differently than any other company that I've worked for with our decentralized structure. Quick action is taken when a good idea is presented. We are focused on end users where the rest of the industry is very short-sighted. We are on the front lines, actively changing the landscape of the HVAC industry. 

Learn more about CaptiveAire and our products here 

A Day in the Life: 

A technical sales role encompasses a wide variety of tasks where one day does not look exactly like the next. The projects our team handles are high in volume and unique from one another, spanning throughout the whole course of design, procurement, coordination, and post-sale support. 

Typical tasks include:

• Outside sales meetings and calls to build relationships with existing and new customers
• Application engineering to apply our products using sound engineering principles 
• Project management of installations in progress - Managing schedules/plans to guarantee we can get equipment on site when the site needs it, in turn creating satisfied and returning customers. 
• Service and technical support of existing equipment 
• Supporting end users to maintain high levels of customer service, from assisting contractors with wiring on site to remote troubleshooting for staff in the kitchen. 

Two to three full days per week in the office working on bids, one to two days on job sites, and dedicate another day to developing the territory. Territory development may include giving presentations to the engineering community, visiting new customers, or expanding contacts with an existing account.

Comments from some of our sales engineers:  

Every day I get to help someone. Whether it's an engineer with a design, a contractor with a troubleshooting issue, or an end user looking for help to obtain better indoor air quality. I get to use my engineering skills, people skills and business skills every day. 

Our main "role" is not to sell products but to provide solutions - kitchen ventilation solutions, commercial ventilation solutions, heating/air conditioning solutions. I enjoy getting to work directly with end users and helping them complete their business goals. Attending a soft opening after completing a full design-build project with an owner is rewarding. 

I love the balance between working on designs in the office and also having that face to face interaction with our customers. It's awesome to handle the design phase of a project, then also take charge of the procurement process with the end user/customer and lastly watch our equipment perform as designed once installed and the project is complete. I also love the growth aspect of my role, I enjoy molding and shaping our business in order to set it up for success and then see the value we are adding to the market. 

Primary Job Responsibilities: 

• Provide integrated application engineering and design support for a wide range of ventilation applications with the goal of providing sustainable products and the latest technologies best designed to meet the customers’ needs. 
• Work directly with Engineers, Contractors, End Users, and Food Service Dealers. 
• Daily tasks include inside sales support, application engineering and outside sales. 
• Responsibilities will vary and may include presentations, quotes, submittals, technical product support, job site visits and hands on troubleshooting as needed. 
• Educate and promote CaptiveAire products to users in your market.  This includes conference calls, meetings, organizing presentations, and product demos. 
• Research and develop new business opportunities with new and existing users. 
• Top notch customer service and willingness to go above and beyond to serve the customer. 
• Quick turnaround times a priority.  
• Continuously evaluate and improve processes as well as the customer experience. 

Required skills: 

• 0-5 years experience 
• 4 year technical degree in a mechanical, electrical, construction or science-oriented curriculum preferred 
• Excellent computer, organizational and communication/presentation skills 
• Problem solving with a passion for continuous learning 
• Strong desire to interface with the customer 
• Embrace new technologies and business savvy 
• Passion for work with aggressive nature to succeed 
• Willing to travel for various training opportunities 
• MUST BE A “GO GETTER”! 

Benefits: 

• Medical, dental and vision insurance 
• Disability & life insurance based upon election of medical insurance 
• 401k with employer match 
• Paid holidays 
• Paid time off (PTO) based upon tenure 
• Flexible spending account (FSA) 
• Tuition reimbursement, including for Professional Engineering (PE) License  
• Relocation assistance 

 
Salary: 

$70k-$100k base, negotiable dependent on experience, with additional monthly bonus based on productivity and profits.  

Captive-Aire Systems, Inc. is proud to be an equal opportunity workplace. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. 

To qualify, applicants must be legally authorized to work in the United States. At this time, we are not able to consider applicants that require sponsorship, now or in the future, for employment visa status. 

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#P1

In short

As the Senior Lead - Key Accounts, you will be responsible for driving sales growth and mutual profitability with our top retail partners. You will act as a strategic commercial owner, cultivating positive, strong relationships to ensure optimal performance, brand presence, and sell-through across the account portfolio. Reporting to the Head of Key Accounts, you will leverage data and commercial acumen to maximize the return on investment and solidify On's premium positioning in the market. Due to rapid expansion, we are currently hiring three Apparel Key Account Managers to support our growing Department Store and General Sporting Goods business. 

Your Mission

• Strategically own the relationship and commercial plan for key accounts, translating On’s global vision into successful, region-specific sales execution
• Build and sustain strong, value-based relationships with partners through an insight-driven approach, proactively identifying and securing new commercial opportunities for mutual growth
• Lead internal and external account discussions by thoroughly understanding key customer requirements and effectively advocating for them across relevant On functions, such as Product and Marketing
• Leverage data and reporting to make informed decisions, guiding the management of year-long sales plans, driving sell-in and sell-out, and optimizing product assortment and merchandising
• Champion brand awareness by developing and supporting the in-store and digital execution of product launches, special events, and overall brand storytelling with partners
• Prepare and deliver persuasive, data-backed sales presentations to partners, articulating the commercial and brand value of proposed strategies and investments
• Utilize your industry expertise to stay ahead of market trends, competitor activities, and consumer preferences, proactively identifying and recommending new growth opportunities for On's brand expansion

Your Story

• 7+ years of progressive experience in sales, buying, merchandising, or planning roles at a premium or performance-oriented global retailer, supporting key accounts or wholesale channels
• Apparel experience is preferable 
• Previous experience in working with premium national or global accounts and a proven track record for partner management, strategically strengthening those accounts and anticipating complex customer needs
• Advanced proficiency in utilizing retail math and analytical methods to accurately forecast, plan, and solve complex business problems with a data-driven approach
• Expertise in the sportswear and performance industry, including deep knowledge of consumer preferences, emerging technologies, and critical market forces
• Demonstrated autonomy in setting priorities, anticipating underlying issues, and comfortably delivering solutions to new, complex, and cross-functional commercial problems
• Willingness to travel up to 30% of the time, with flexibility to adjust based on business needs

Your Team

We are the Key Account Sales team, driving On's premium growth engine by pioneering strategic partnerships with essential retailers across the country. Our mission goes beyond transactions; we are trusted commercial co-creators who translate global strategy into exceptional local execution, ensuring premium sell-through and brand elevation at every touchpoint. We operate with the Explorer Spirit, taking ownership, embracing data-informed decisions, and building a culture where candid communication and mutual respect fuel our collective success. We foster an environment that champions continuous learning and holistic well-being, supporting each member to Build The Better You.

Typical cash compensation range for this position inclusive of base + bonus: $145,000 - $181,000. Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location. Certain roles may be eligible for equity compensation in addition to cash compensation. At On we understand cash compensation is just one piece of your total rewards package. 

In addition to cash compensation, On offers a competitive benefits package including medical, dental, and vision benefits, along with a industry leading PTO package, and competitive 401k program. Additional perks and benefits include: 11 paid US holidays, corporate office closure between Christmas and New Year, and a plethora of product perks!

Overview

Join the Developer Technology Group for a fantastic opportunity to leverage and develop your existing Scrum and Agile skills. Work in a Scaled environment amongst other enthusiastic and knowledgeable Agile practitioners.

As a Scrum Master you will coach a team on Scrum best practices, facilitate effective interactions, remove impediments and cultivate a safe environment where the team can mature. You will help to evolve, implement and refine scaled agile concepts by collaborating within our holistic Scrum Master community.

Your efforts in these key areas will ensure that we produce effective teams who in turn are positioned to deliver cutting edge SDKs that are used around the world to build amazing native mobile and desktop apps.

If you are a passionate agile practitioner, with experience in organizational change, and you would like to collaborate with others to provide teams and our customers the best experience possible, this is the place to be!

Esri has a Relocation Assistance Program and can provide support with relocating to the Redlands, CA area for this position.

Responsibilities

• Facilitate regular Scrum ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives
• Lead multiple teams with differing dynamics to accomplish project goals
• Assess Agile maturity of teams and coach them to continually improve at a sustainable pace
• Remove impediments teams may have by finding the right person(s) or solution to remove blockers
• Facilitate cross-team and organizational dependencies to ensure decision making and conflict resolution are timely
• Build a safe environment where problems can be raised and tackled effectively
• Coach Product Owners and Development teams on their roles and responsibilities within the Scrum framework
• Support the Product Owner in the refinement and maintenance of the product backlog
• Support teams in drafting and adhering to agreements for definition of ready, definition of done and team norms
• Create and publish metrics to track and review team performance, including burndown charts, velocity, and other sprint metrics

Requirements

• 5+ years of relevant industry experience
• Relevant professional experience as a Scrum Master
• A track record of developing highly performing Agile delivery teams
• Excellent written and verbal communication skills
• In-depth knowledge of the Agile software development life cycle and implementation approaches
• Certified Scrum Master (CSM) or Professional Scrum Master (PSM)
• Bachelor’s degree in computer science, mathematics, or GIS

Recommended Qualifications

• Knowledge of scaled Scrum approaches (SAFe, LeSS, Scrum@Scale, Nexus)
• Knowledge of other Agile approaches (XP, Kanban, Crystal, FDD)
• Software development or technical background
• Experience with GitHub and ZenHub issue management tools
• Experience with Esri ArcGIS software or other geospatial technology
• Master’s degree in in computer science, mathematics, or GIS

#LI-EL1

Overview

Join the Developer Technology Group for a fantastic opportunity to leverage and develop your existing Scrum and Agile skills. Work in a Scaled environment amongst other enthusiastic and knowledgeable Agile practitioners.

As a Scrum Master you will coach a team on Scrum best practices, facilitate effective interactions, remove impediments and cultivate a safe environment where the team can mature. You will help to evolve, implement and refine scaled agile concepts by collaborating within our holistic Scrum Master community.

Your efforts in these key areas will ensure that we produce effective teams who in turn are positioned to deliver cutting edge SDKs that are used around the world to build amazing native mobile and desktop apps.

If you are a passionate agile practitioner, with experience in organizational change, and you would like to collaborate with others to provide teams and our customers the best experience possible, this is the place to be!

Esri has a Relocation Assistance Program and can provide support with relocating to the Portland, OR area for this position.

Responsibilities

• Facilitate regular Scrum ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives
• Lead multiple teams with differing dynamics to accomplish project goals
• Assess Agile maturity of teams and coach them to continually improve at a sustainable pace
• Remove impediments teams may have by finding the right person(s) or solution to remove blockers
• Facilitate cross-team and organizational dependencies to ensure decision making and conflict resolution are timely
• Build a safe environment where problems can be raised and tackled effectively
• Coach Product Owners and Development teams on their roles and responsibilities within the Scrum framework
• Support the Product Owner in the refinement and maintenance of the product backlog
• Support teams in drafting and adhering to agreements for definition of ready, definition of done and team norms
• Create and publish metrics to track and review team performance, including burndown charts, velocity, and other sprint metrics

Requirements

• 5+ years of relevant industry experience
• Relevant professional experience as a Scrum Master
• A track record of developing highly performing Agile delivery teams
• Excellent written and verbal communication skills
• In-depth knowledge of the Agile software development life cycle and implementation approaches
• Certified Scrum Master (CSM) or Professional Scrum Master (PSM)
• Bachelor’s degree in computer science, mathematics, or GIS

Recommended Qualifications

• Knowledge of scaled Scrum approaches (SAFe, LeSS, Scrum@Scale, Nexus)
• Knowledge of other Agile approaches (XP, Kanban, Crystal, FDD)
• Software development or technical background
• Experience with GitHub and ZenHub issue management tools
• Experience with Esri ArcGIS software or other geospatial technology
• Master’s degree in in computer science, mathematics, or GIS

#LI-EL1