The Director of Marketing Operations Business Partner defines and leads the marketing operating model to accelerate pipeline growth, execution excellence, and deliver performance insights. This role serves as a strategic partner across Revenue Operations, Sales Technology, Data, and Marketing leadership, guiding the design of scalable processes, measurement frameworks, and systems that align marketing execution with business objectives. Reporting to the VP, this role translates business objectives into operational capabilities and  business requirements. This role influences the roadmap direction, and ensures operational readiness and adoption of marketing capabilities that enable teams to execute effectively. This critical role acts as the operational bridge between Marketing strategy and execution, ensuring programs are measurable, scalable, and aligned to pipeline growth.

Based out of Canada or the United States (In Provinces & States we can hire legally), this role will report into the Vice President, Revenue Strategy & Operations.

WHAT YOU’LL DO:

Strategy & Operating Model

• Design and oversee the implementation of  the marketing operations strategy aligned to revenue and demand priorities
• Establish campaign governance, planning cadence, and execution standards
• Design scalable lifecycle processes across demand, field, and customer marketing
• Partner with Marketing leadership on annual planning, segmentation strategy, and program prioritization

Technology & Data Partnership

• Partner with Sales Technology, RevOps, and Data teams to shape the marketing technology roadmap
• Translate strategic business objectives and operational needs into use cases that guide platform decisions and drive measurable impact. 
• Influence architecture, integrations, and data design to enable lifecycle execution and measurement
• Drive marketing readiness for new capabilities including process design, rollout, and adoption to maximize impact
• Establish frameworks for campaign structure, tracking, and data standards to enable reliable  reporting and attribution
• Translate strategic initiatives into operational and platform requirements that support marketing transformation

Process, Measurement & Execution

• Define KPIs across funnel, pipeline creation, conversion, velocity, and ROI
• Establish attribution approach and performance frameworks
• Deliver executive insights that informs investment decisions, planning and performance optimization

• Standardize campaign intake, build, QA, and launch processes
• Improve lead management, scoring, routing, and lifecycle governance
• Drive automation and operational efficiency

Leadership

• Lead, develop, and evolve the Marketing Operations and analytics team by setting clear expectations, providing coaching and feedback, managing performance, and fostering an inclusive, collaborative environment aligned with organizational goals.
• Define priorities, operating rhythms, and ways of working for the function
• Partner cross functionally to align GTM planning and execution
• Act as strategic advisor to Marketing leadership

WHAT YOU’LL NEED:

• 15+ years in Marketing or Revenue Operations in SaaS environment
• Experience building and scaling marketing operating models in growth stage companies
• Proven experience influencing cross functional strategy and roadmaps
• Strong understanding of funnel management, lifecycle design, and attribution
• Experience supporting planning, forecasting, and pipeline strategy
• Expertise in lead scoring, ABM architecture, and performance measurement
• Experience leading teams and driving operational transformation
• Executive communication and stakeholder alignment skills
• Familiarity with Salesforce, marketing automation platforms, intent platforms (e.g., 6sense), conversation intelligence, and BI tools
• Inclusive Leadership: Builds inclusive, cohesive teams which apply diversity to achieve common goals
• Play to Win: Capably delivers results through others, is good at establishing clear direction, helping others achieve their best work
• Long Range Planning: Identifies key issues and relationships relevant to achieving a long-range goal or vision; Builds an integrated plan for course of action to accomplish this vision
• Enablement: Challenges and supports others to create results but also develop new capabilities. Successfully develops the capacity and capability of team and individuals on the team

WHO YOU ARE:

• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others. 

DoW SkillBridge Internship - Mission Control Operator

Location: On Site at Shift4's Mission Control Center in Center Valley, PA Headquarters

The DoW SkillBridge program allows active-duty service members to participate in civilian internships, apprenticeships or training during their final months of service. Participants remain on active duty, continue receiving full military pay and benefits, and gain real-world work experience with approved industry partners. For more information, and eligibility requirements, visit Shift4 DoW SkillBridge Program

Description:

Shift4 (NYSE: FOUR) is pushing the boundaries of Financial Technology through the creation of a new internal system, Mission Control. Like the name suggests, this system will be akin to the control rooms of the Space Shuttle and Apollo programs, where holistic company wide information is flowed from external systems across the business to a single, unified location. Subject matter experts will be able to analyze and action on data directly, allowing for fast response and creation of automation that can then identify and prevent similar issues in the future. 

As a Mission Control Operator, you will be one of the fundamental components of bringing this new vision to life. You will command and control different Shift4 business systems through our Mission Control interface, make decisions about how to direct and redirect resources, and become a technical subject matter expert in specific business divisions based on your experience. You will support the development of this new operational model and build with our engineering teams to bring new features and functions to Mission Control. 

This internship aligns well for transitioning military members currently at the E4 or E5 level experienced in the following military arenas: 

• Command Post
• Maintenance Operations Center (MOC)
• Crew Chiefs - backing up
• SPOC (Space Ops Center)
• Missile Warning Ops
• Operations Center

Responsibilities:

• Operate one or more Mission Control modules, ranging from supply chain operations to customer service, to technical payment infrastructure, representing and directing these teams when necessary for Mission Control operations.
• Work hand in hand with our business divisional leaders to learn the nuance and current operations, and develop SOPs to support the integration of Mission Control systems to those divisions. 
• Write operational documentation and execute daily, weekly, and monthly Mission Control Procedures.
• Identify, architect, and implement new Mission Control functionalities with support from Mission Control engineering teams. 
• Design and implement communication methods, escalation strategies, quality assurance protocols, and response plans to ongoing business and technical issues that Mission Control will identify. 
• Develop automation strategies to remove parts or process steps with high accuracy and quality to increase overall efficiency of Shift4 systems. 
• Expand the vision, and collaborate with stakeholders to ensure the functionalities of the system are aligned with company objectives. 

Minimum Qualifications:

• Ability to meet the core eligibility requirements of the DoW SkillBridge program (see above link). 
• 2+ years of experience operating in or developing complex systems such as mechanical, electrical, facilities, O&G, aerospace, or industrial automation or relevant experience gained within the military and/or other?
• Highly competent communication skills in English, both written and verbal. Excel in distilling information from dense technical systems into concise and clear documentation, and have experience communicating those consolidations to leadership.
• Personal experience leading technical projects, including conception, development, and implementation. 
• Previous experience in an operational and workflow oriented role.

Additional skills that are a plus to have:

• Professional Degree in a relevant field.
• Experience interacting with data systems such as Grafana, Tableau or other graphical user interfaces. 
• Personal experience utilizing operational software systems, including First Resonance ION, or a wholesale ERP such as SAP. 
• Experience with real time, time series data and creation of workflows around data indicators. 
• Experience with operational fundamentals such as corrective action reporting, non-conformances, inventory management, and data governance. 
• Python, Pyspark, or other programmatic skills.
• Experience with one of the following platforms: Palantir Foundry, Mulesoft.

About the Role: Lead Leaders. Scale the Future of CX.

We’re looking for a Senior Manager, Client Experience to lead and evolve our client experience operations. 

You’ll oversee a team of CX Managers and their organizations, driving performance against key service metrics while building scalable systems and championing next-generation, AI-enhanced support solutions. This role bridges strategy and execution - guiding frontline performance while influencing how we deliver smarter, faster, and more proactive merchant experiences.

If you’re a seasoned leader with 3PL or logistics experience, a track record of operational excellence, and a passion for developing people and systems that scale, we want you leading our charge in the West.

What You’ll Be Rocking Every Day

Lead Through Leaders

• Manage, mentor, and develop CX Managers overseeing multi-site teams.
• Build strong leadership rhythms around coaching, calibration, and accountability.
• Develop future leaders through performance reviews, succession planning, and growth frameworks.
• Foster a culture of trust, ownership, accountability, and results across distributed teams.
  
  

Own the Metrics That Matter

• Drive outcomes for CSAT, First Response Time (FRT), Resolution Time, and Cost per Case.
• Use data to identify trends, build action plans, and execute performance improvements.
• Partner with RevOps and Workforce Planning to forecast demand, staffing, and productivity.
• Lead WBRs and MBRs that move from reporting to real operational impact.
  
  

Champion the Merchant Experience

• Act as the senior escalation point for complex or high-value merchant concerns across the region.
• Partner directly with warehouse leadership and Operations to troubleshoot and prioritize merchant issues on the floor.
• Create tight feedback loops with cross-functional teams - Operations, Merchant Success, Billing, and Onboarding to ensure a seamless end-to-end experience.
• Identify root causes and drive proactive communication strategies to prevent repeat issues.
  
  

Drive Innovation and Efficiency

• Partner with CX leadership and domain teams to enhance automation and AI capabilities within the support ecosystem.
• Translate frontline insights into smarter systems, knowledge base improvements, and self-service opportunities.
• Champion adoption of new technologies that improve speed, accuracy, and merchant satisfaction.
• Balance innovation with operational discipline - ensuring change drives measurable results.
  
  

Build Systems That Scale

• Contribute to the design and rollout of CX frameworks, playbooks, and performance scorecards.
• Support network-wide standardization of reporting, quality assurance, and process excellence.
• Collaborate with peers in CX leadership to align on workforce strategy, site readiness, and training priorities.
  
  

Champion Culture and Engagement

• Lead with empathy and accountability - ensuring teams feel supported, informed, and challenged.
• Recognize wins, celebrate milestones, and maintain energy through periods of high demand.
• Promote a “Michelin Star” mindset that blends precision, consistency, and merchant obsession.
  
  

What Makes You a Great Fit

✔ You’ve Led Leaders - you know how to develop managers and scale performance across sites.

✔ You’re Both Analytical and Empathetic - you manage through data but lead through people.
✔ You Bridge Strategy and Execution - you can move seamlessly from coaching a manager to shaping regional strategy.
✔ You’re Comfortable on the Floor and in the Exec room - equally adept at resolving merchant issues in real time and presenting improvement plans to executives.
✔ You Embrace Innovation - you see technology and AI as tools to enhance and not replace the human experience.
✔ You’re Ambitious and Growth-Minded - you don’t shy away from challenges; you seek them. You’ll grow in this role, gain cross-functional exposure, and help build the next generation of CX leadership.

What You Bring to the Table

• 6–8 years of progressive leadership experience in Customer Experience, Operations, or Service Management
• At least 3+ years managing managers or multi-site teams
• Proven record of driving improvements in CSAT, FRT, Resolution Time, and Cost per Case
• Experience in 3PL, logistics, or eCommerce fulfillment environments
• Strong operational and analytical acumen with comfort in forecasting, headcount planning, and process optimization
• Familiarity with CRM, ticketing, and workforce management platforms
• Exceptional communication skills, with the ability to partner across Ops, Product, and RevOps
  
  

Ready to Redefine the Merchant Experience?

Join us and help lead the next evolution of Client Experience - developing great managers, driving operational excellence, and shaping how technology and people work together to deliver Michelin-Star service at scale.

At ShipMonk, we’re a leadership factory - we build leaders, not just teams. If you’re hungry to grow, ready to build, and excited to lead transformation, this is where you’ll do some of the best work of your career.

Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all. We’re looking for a Staff Technical Product Operations Manager to be a force multiplier in realizing the full potential of Aurora’s Mapping operations and technology for self-driving. As a Staff Technical Product Operations Manager, you’ll bring a blend of strategic, operational, and product experience to drive alignment across our organization, optimize operational processes, and accelerate product development velocity. You’ll partner with Engineering, Mapping Ops, Systems Safety, and Product Program Management to translate business objectives into concrete, tactical plans for the teams.

In this high-impact role, you’ll bring strong product management instinct and pair them with operational rigor to design systems that allow our Mapping organization to scale. You’ll help build and improve the operating system behind how our Mapping products and processes scale – from HD map expansion, updates, change detection, validation, and release readiness.

In this role, you will

• Drive operational alignment, product readiness, and continuous improvement across Mapping systems and tools
• Translate operational inefficiencies into product and tooling requirements, partner with engineering and analytics teams to drive automation and triage efficiency
• Lead and execute strategic initiatives to scale operations including KPI frameworks, process optimizations, and standardization
• Influence senior stakeholders by turning operational insights into clear, data-driven narratives that inform product and business decisions
• Partner with Engineering to develop product roadmaps and sprint-level objectives to ensure operational readiness to test and productionize new software developments
• Develop detailed projects plans and experiments with clear objective, structure, and analytical rigor
• Demonstrate excellent communication skills to share progress updates and business reports tailored for wide variety of audience

Required Qualifications

• 8+ years of related work experience, particularly in Product Management, Product Operations, or Technical Program Management 
• Strong product intuition, you understand roadmaps, tradeoffs, and technical constraints
• Familiarity with QA workflows, vendor management, and distributed operations
• Proven experience in creating and driving efficient process improvements that can scale
• Data fluency and experience with visualization tools using SQL and Python, turning data into actionable business insights 
• Excellent written and verbal communication skills, fluent in communicating nuanced, and often technical concepts across a variety of cross-functional stakeholders
• Excellent stakeholder management skills, ability to influence without authority
• Embraces challenges and thrives in a fast-paced environment, ability to work through ambiguity

Desirable Qualifications 

• Experience with HD maps, geospatial systems, robotics, autonomy, and simulation environments 
• Experience supporting Machine Learning or data labeling pipelines
• Experience using jira to build structures and frameworks to manage deliverables 

The base salary range for this position is $163-$236K per year.  Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.

#LI-SP1

#Mid-Senior

Haystack Health, a Roivant Health company, is the first clinical trial platform purpose-built for value-based care. We partner with health plans, ACOs, sponsors, and health systems to connect patients to clinical trials that improve outcomes, expand access, and reduce cost.

As a rapidly growing, category-defining company, Haystack operates at the intersection of healthcare delivery, payer strategy, and clinical research. Our model brings together payers, trial sponsors, providers, and research sites to unlock access to clinical trials at scale – fundamentally rethinking how patients are identified, engaged, and enrolled.

About Roivant:

Since its inception in 2014, Roivant Sciences has sought to improve health by rapidly delivering innovative medicines and technologies to patients. We’ve employed a unique, decentralized model of nimble, focused companies (‘Vants’) focused on various therapeutic areas and built around the pursuit of innovation in drug development and technology.

Our model is different. Five new medicines have been approved off the Roivant platform; we’ve built five biotechs that have become public; we’ve created well over $1b in value in Roivant Health in just six years.  Our successes have ranged from computational drug discovery to tokenized healthcare data exchange, and from novel topicals for dermatological conditions to ultrarare tissue therapies.

Roivant Health is Roivant’s platform for the creation of new technology Vants, focused on delivering improvements to human health outside of our traditional biotech platform.  In six years since inception, we’ve created eight enduring companies and over $1B in enterprise value, including the leading deidentified healthcare data exchange platform (Datavant) and a top-tier computational drug discovery company (VantAI) which has partnered with Johnson & Johnson, Bristol-Myers Squibb, and Boehringer Ingelheim. Our goal is to improve human health by rapidly discovering, developing and delivering innovative medicines and technologies to all patients. Our success is predicated on attracting and retaining top talent, generating new ideas and promoting an open and collaborative culture.

Position Location: Remote

Position Summary:

Haystack Health is seeking a Director/VP of Strategy & Operations to lead and scale core operations across our clinical trial programs.

This is a leadership role within a rapidly scaling, high-impact organization. You will own performance across a complex, multi-step clinical operations funnel, driving measurable improvements in patient identification, engagement, and enrollment. You will operate at the intersection of analytics, operations, and execution: diagnosing performance, designing and implementing interventions, and building the systems and teams required to scale.

You will oversee day-to-day operations to understand workflows, identify bottlenecks, and support execution, while also translating these insights into scalable processes, team structures, and operating systems as we grow across clients and geographies.

This is a highly cross-functional leadership role, working closely with clinical, product, and commercial leaders to deliver outcomes for patients and partners, with significant opportunity for growth as the company scales.

Responsibilities:

• Own and improve performance across the end-to-end clinical operations funnel, including patient identification, outreach, engagement, screening, and enrollment, with accountability for measurable outcomes
• Lead structured, data-driven analysis of operational performance to identify root causes of variation, prioritize opportunities, and design and implement high-impact interventions that improve conversion and throughput
• Maintain close proximity to frontline operations to inform strategy, while establishing mechanisms (reporting, QA, performance management) that enable scalable oversight and continuous improvement
• Build and scale operational infrastructure, including workflows, playbooks, training programs, reporting systems, and team structures as the organization grows
• Partner closely with clinical, product, and commercial leaders to translate strategic priorities into operational plans and ensure effective cross-functional execution
• Represent the company as an operational leader in sales processes and partner engagements, helping articulate the model, operational approach, and expected outcomes
• Identify, evaluate, and implement technology and innovative approaches (e.g., AI-enabled outreach, automation, engagement strategies) to improve efficiency, scalability, and outcomes
• Support hiring, onboarding, and management of team members and team leads, and develop capacity models aligned with client growth

Skills, Qualifications, and Requirements:

• Experience in one or more of the following: strategy consulting (healthcare exposure strongly preferred), health tech or tech-enabled services operations, clinical trial operations, or payer/member engagement
• Demonstrated ability to use data and analytics to diagnose operational performance, identify issues, and drive measurable improvements in complex workflows
• Proven experience building, implementing, and scaling operational processes, systems, or teams in dynamic environments
• Experience working cross-functionally with clinical, product, and/or commercial stakeholders, with the ability to translate strategy into execution
• Track record of ownership and accountability for outcomes, with a bias toward action and comfort operating in fast-paced, ambiguous environments
• Strong attention to detail and willingness to operate at both a strategic and highly granular level, including direct engagement with frontline operations
• Demonstrated curiosity, creativity, and openness to testing new approaches, including leveraging technology to improve operational performance
• Exceptional academic background with a bachelor’s degree required; advanced degree (e.g., MBA, MPH, or related field) strongly preferred
• Clinical background is a strong plus, though not required

Roivant Sciences provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We will not accept unsolicited resumes nor outreach from agencies. Please do not send agency resumes to our website or Roivant Sciences and affiliated employees. Thanks!

VALIDATION ENGINEER

Location: Royersford, PA

(AUTOMATION, INFORMATION & OPERATIONS TECHNOLOGY SOLUTIONS)

VALSPEC is looking to identify top tier talent in the areas of automation and computer systems validation and system life cycle management.  We are motivated to identify those that share our passion and can mirror the level of energy we put into ensuring that we remain on the cutting edge of the life sciences industry.

We are looking for tech savvy professionals with a proven track record in the SDLC (system development life cycle) of automated computer systems within biopharmaceutical environments.  Due to our unique approach in meeting the demands of our customers, we are pursuing both individuals that can join our team long term as well as SMEs (subject matter experts) that would like to join us on a consulting basis.

Overview

This role supports the execution of small projects or portions of larger projects. Supports the generation of quality assurance plans, verification plans, validation plans, and standard operating procedures as well as conduct risks assessments and participate in Quality/Regulatory audits. Develops and executes qualification protocols and final summary reports and may participate in commissioning activities.

Requirements

•  3+ years of Computer System Validation (CSV) experience with process control, SCADA and automation systems, MES and data integration systems (Emerson DeltaV and/or Syncade experience is highly preferred)
• Experience with automation, commissioning, qualification or operations in a cGMP environment.
• Direct experience developing validation protocols and execution of protocols.
• Knowledge of current industry standards such as GAMP5 and ASTM E2500.
• Tactical thinker with experience working with customers developing testing, validation and/or quality strategies.
• Excellent client communication skills.