About the Role: 

Motive is looking for an experienced Technical Account Manager (TAM)  to join our Global Technical Support organization to provide white-glove service, technical support, and executive-level communications to our customers. In this role, you will be focused on driving technical excellence and delivering a seamless support experience for Motive’s most strategic and complex enterprise customers. This role centers on leading the resolution of high-impact technical challenges, serving as the primary point of escalation for the team, and building trusted relationships with customers through expert guidance and advocacy. As a Senior Technical Account Manager, your workday is focused on a group of high-priority clients who recognize and relate to you as their central point of contact for Motive’s product support issues, including proactive technical support, upcoming feature consultation, issue escalation, training recommendations, and communicating procedural and status updates on the customer’s environment. You act as the customer advocate as you work closely with engineering, product management, and other key areas to innovate and improve performance around product requirements, enhancements, process improvements, and industry best practices. 

What You’ll Do: 

• In this role, you will be adept at both building relationships and resolving issues at all levels within Technical Support.
• Serve as the senior subject matter expert responsible for troubleshooting, diagnosing, and act as the senior escalation point and subject matter expert for complex, high-impact technical issues faced by enterprise clients, driving resolution for cases that go beyond standard TSE expertise.
• Collaborate extensively with Product, Engineering, Escalations, and specialized support teams to address product-level defects, ensure technical alignment, and expedite escalated case resolution for enterprise accounts.
• Build, foster and maintain relationships with your accounts by proactively monitoring their account and providing them timely updates. 
• Build SQL based queries for proactive identification of device health and monitoring. 
• End-to-end ownership of the most critical customer issues/escalations including initial troubleshooting, identification of root cause, and issue resolution.
• Build a strong working relationship with the Account Management team to manage and set the customer expectations accordingly by focusing on customer satisfaction. 
• Providing feedback to Product teams on common or emerging issues proactively to mitigate potential customer escalations. 
• Be the architect of the account level documentation by ensuring its adaptation. 
• Personalizing customer experience by strengthening customer relationships. 
• Train, coach and provide consultations to your direct team (Technical Support Engineers and TAMs).
• Ensure thorough process and SLA (Service Level Agreement) adherence during multi-channel enterprise support operations, including ownership of urgent, after-hours escalations as required.
• Participate in on-call rotation; be available outside of normal working hours to facilitate customer upgrades and change management practices.

What We’re Looking For: 

• Minimum 2 to 4+ years of experience in Technical Support with increasing responsibility.
• Have a good understanding of the Global Mid-Market/ Strategic/Enterprise market and preferably have hands-on experience in providing them a white-glove customer experience. 
• Proven experience with handling routine change management requests directly reported from the end user – data change, bug fix, consultation etc. 
• Proven ability to deep dive technical problems and diagnose the underlying issues. 
• Experience with doing code reviews for custom configurations for end users by thoroughly analyzing the dependencies utilizing the CMDB/centralized database. 
• Excellent expertise with Root Cause Analysis by using 5 Whys, Fishbone Diagram or Chronological Timeline.
• Strong analytical and problem-solving skills with the ability to manage critical and complex issues in high-pressure environments
• Proven track record of using and implementing programming languages for issue analysis – Python, C/C++, Java etc. 
• Ability to analyze data and identify areas of improvement both in service and product by utilizing SQL. 
• Experience with hardware devices, firmware upgrades, change management and related testing practices.
• Experience with Third Party integrations such as Transportation Management or Fleet Maintenance systems.
• Technical background with preferred qualifications of Computer Science or Engineering is a must.
• Motivated individuals with eagerness to learn and go above and beyond. 
• Fluent in spoken and written English.
• Team player and can work in a professional environment.
• Expertise with APIs – bonus skillset.  

About Motive:

Motive is building a world-class Business Development Representative (BDR) program to accelerate the development of high-performing talent for Sales Development Representative (SDR) and Account Executive (AE) positions. This initiative is designed to strategically expand Motive's reach into untapped market segments strategically, driving sustained business growth and fostering future sales leadership.

Role Overview:

As a Business Development Representative (BDR) at Motive, you will play a crucial role in generating early-stage sales activity and enriching our pipeline for the CMR segment (CFS 10-49). This intensive program is designed to develop your sales skills and prepare you for future growth within Motive. You will receive comprehensive training and coaching, with clear milestones for ramp-up and promotion eligibility.

Key Responsibilities:

Sales Pipeline Generation:

• To identify and qualify, execute outbound campaigns through various channels (calls, emails).
• Successfully schedule initial sales meetings and ensure high demo attendance rates.
• Conduct early-stage discovery conversations and effectively handle initial objections.
• Maintain meticulous CRM hygiene and accurately update pipeline status.
• Research, validate, and enrich prospect and company data using leading sales tools (e.g., ZoomInfo, Salesforce, Gemini)
• Accurately update and maintain lead records in the CRM in line with Motive standards
• Qualify, nurture, and convert prospects through outbound outreach and tailored communications

Quality Assurance:

• Actively participate in peer-reviewing Sales Qualified Opportunities (SQOs) to ensure quality standards.
• Attain and maintain all required certifications relevant to the role.
  
  
  

  Qualifications:

  • 1 year of experience in b2b,b2c sales/data operations, or equivalent work experience
  • Experience or strong interest in outbound sales, prospecting, or lead enrichment (SaaS or technology sector experience is a plus)
  • Familiarity with CRM systems and online research platforms preferred
  • Excellent written and verbal communication skills
  • Detail-oriented, organized, and adaptable to a fast-paced environment
  • Self-motivated, results-driven, and eager to develop a career in sales

  What We Offer:

  • A structured and supportive ramp-up and training plan.
  • Ongoing development opportunities, including skill-building workshops and leadership planning.
  • Continuous coaching and mentorship from experienced BDR Managers.
  • A clear career progression path within Motive's sales organization.

Lahore | Hybrid | Full-time

What you’ll do 

• Develop and implement the country growth strategy to take Payoneer Pakistan to the next level. Ensuring alignment with the overall global business growth plan. Drive initiatives to achieve and exceed customer performance, growth, and penetration targets across existing and new product lines.
• Lead and guide the country’s strategy both in the short and long term and ensure it translates into the execution of new Business Development, customer engagement and improved processes.
• Identifying the next growth opportunities, partnerships and solutions that will unlock the next phase of growth in Pakistan.
• Comfortable operating in a matrix environment while providing strategic leadership.
• Business & Customer Diversification: Foster a curious and creative mindset to explore new business opportunities in untapped verticals. Engage with customers and prospects, gain insights into various industries, and leverage problem-solving abilities to drive growth.
• Market Expansion: Drive the development of new verticals and business lines to unlock opportunities to collaborate with larger customers and enterprises in Pakistan.
• Partnerships and Distribution Channels: Identify and develop new SMB acquisition opportunities through potential distribution channels like mobile wallets, affiliates, platforms, banks, and industry associations.
• Cross-Functional Collaboration: Effectively communicate market needs and growth potential to APAC and global organizational functions, ensuring alignment with product, marketing, customer journey, revenue operations, FP&A, and other relevant departments.
• Operational Support: Be well-versed in all aspects of the business, including operations, data analytics, marketing, and partnerships. Provide support as required, aligning with the company's corporate functions.
• Market Leadership and brand representation: Serve as the main point of contact for Pakistan in collaboration with other company business lines. Act as the face of Payoneer in Pakistan, monitoring competitive activities, and actively representing the company at events, in local media, on social networks, exhibitions, and other relevant occasions. Proactively providing thought leadership internally and externally.
• Executive Collaboration: Demonstrate exceptional leadership and collaboration skills within the executive team, contributing to the overall success and growth of the organization.

Who you are 

• Bachelor's degree in Business Administration, or a related field. MBA is an asset.
• Proven track record of successfully developing and executing business growth strategies in a similar leadership role. Strong executional mindset balanced with a commercial growth orientation.
• Experience in leading and motivating high-performing sales and account management teams.
• Proven experience in sales and/or business development in one or more of the following industries: payments, digital marketing/advertise-Commerce and/or cross-border logistics or cross-border business.
• Strong understanding of the Pakistan market and industry trends.
• Excellent communication and presentation skills, both in English and Urdu.
• Experience in growing business via direct sales, channels, and partnerships
• Strong marketing and businesses development capabilities
• Stakeholder management experience - Demonstrated ability to build and maintain strategic partnerships with key stakeholders.
• Ability to see the bigger picture.
• Excellent communication and presentation skills (written, listening, speaking, and reading)
• Ability to make decisions in a changing environment, anticipate future needs and drive results
• Creative problem-solving skills with a focus on innovation and business expansion.
• Proficiency in data analytics, sales motions and mechanics, and marketing strategies.
• Knowledge of the fintech industry and payment solutions is a plus.

For this role you are also:

• Commercial focus (numbers, data analytics).
• Good relationship management skills (Relationships builder).
• Problem solver – working cross functionally with stakeholders regionally and globally.
• High level of organization flexibility and focus and ability to work under pressure.
• Flexibility to travel within the country and internationally as relevant.

Not a must but a great advantage:

• MBA degree
• 8+ years of experience in a growth oriented role
• Experience in the Consulting or Business/Market development a plus
• Experience in multi-national working environment (collaborating with remote teams) an advantage
• Experience using salesforce.com or a similar CRM system a plus
• Experience with data analytics & BI tools a plus

#LI-SL3

About the Role:

As an Commercial Outbound Account Executive, you’ll have the opportunity to work with one of Motive's largest lines of revenue. We are looking for sales professionals who are competitive, driven, strong communicators and consistently practice refining their skillset. 

A successful Commercial Account Executive is coachable, receptive to feedback, has a willingness to learn and is open to embracing continuous improvement. Strong interpersonal skills, a strong technical aptitude, a high attention to detail and a natural ability to convey and relate ideas to others are required for this role. Because of the collaborative nature of our Sales team, a win-as-a-team mentality is a must. In this high-energy role, you should be comfortable working in a fast-paced, quota-driven environment and be flexible to change.

What You'll Do:

• Prospect and win new business for Motive through developing strong executive relationships within key prospects to drive expansion of that business with all major accounts, growing share of wallet through developing a deep understanding of each client’s business and identifying opportunities for additional collaboration.

• Survey prospects to understand pain points within their business so you can align those business needs with the Motive solution.

• Demo Motive software to prospective fleet managers and drivers.

• Partner with the balance of your account team, including Account Managers and Freight Ops, and leverage customer analytics and other available resources to optimize buying decisions.

• Resolve problems, including identifying issues, thinking critically to determine the optimal course of action, and implementing best available solutions

• Effectively plan to meet and exceed your ongoing business goals and revenue quotas

• Develop a deep understanding of our technology platform and operations, using that understanding and market input to bring back iterations to our business

• Constantly study and deepen understanding of market trends to enable consultative insight

What We're Looking For:

• 3+ years of outbound sales experience preferably with B2B international clients (US/Canada/UK)

• Repeated success with a complex sales motion - strong track record of hunting, exceeding quotas and rapidly growing your book over time, backed up by data

• Strong end-to-end ownership attitude from prospecting, demonstrations, to closing.

• Strong ability to build rapport with executive decision-makers, influencing outcomes through both an understanding of the customer’s business and the unique solutions that Motive can deliver

• History of working independently with a data-driven mindset for charting a path to short, medium, and long-term sales goals

• Best-in-class communication skills, with the ability to successfully convey key value propositions and quickly manage objections

• Bachelor's Degree (preferably an overseas degree from US/UK/Canada) and/or in-depth exposure to US/Canada/UK B2B customers.  #LI3

About the Role

As a Commercial Account Manager, you will work with growing and strategically important customers. Professionals in this role generally build on their SMB experience, handling larger, more complex accounts that require a nuanced understanding of the Motive platform and the customer’s operational challenges. We are looking for individuals with a track record of success, strong motivation, exposure to US customers, and a commitment to refining their sales and account management skillset.

A successful Commercial Account Manager is coachable, receptive to feedback, has a willingness to learn, and is open to embracing continuous improvement. Strong interpersonal skills, a strong technical aptitude, and a high attention to detail are essential. Because of the collaborative nature of our Sales team, a win-as-a-team mentality is a must. Expect a fast-paced, quota-driven environment where adaptability is key.

What You'll Do

• Develop strong executive relationships and a deep understanding of your commercial clients’ businesses in order to identify opportunities for growth and expansion.
• Conduct thorough needs analysis to align customer pain points with the Motive solution.
• Perform compelling product demos tailored to the unique needs of your commercial accounts.
• Collaborate with cross-functional teams—customer success, support, product specialists, sales engineers, analytics, and more—to optimize growth opportunities for your customers.
• Manage contract renewals and minimize churn, ensuring maximum revenue retention through proactive communication and strategic account planning.
• Proactively resolve issues by identifying root causes, determining the best course of action, and implementing solutions.
• Strategically plan to meet and exceed sales goals and revenue quotas.
• Deepen your understanding of the Motive platform and market trends to provide consultative insight to customers and internal teams.

What We're Looking For

• Bachelor’s Degree (preferably an overseas degree from US/UK/Canada) and/or in-depth exposure to US/Canada/UK B2B customers.
• 4+ years of relevant or transferable work experience (post a higher education degree).
• Demonstrated success in an end-to-end sales or account management environment, including complex deal management.
• Effective leadership or influencing skills with the capacity to manage both internal stakeholders and customer executives.
• Strong relationship-building skills with the ability to engage decision-makers by understanding their business challenges and mapping them to Motive’s offerings.
• Excellent communication skills for presenting, negotiating, and overcoming objections in a consultative environment.
• Proven experience managing contract renewals and mitigating churn to drive revenue retention.

About the Role:

We are looking for senior sales professionals who are competitive, driven, strong communicators and people leaders. You will be scaling and managing global sales teams and consistently achieving monthly and quarterly revenue targets selling technology products and services to businesses. You will be managing the operation and execution of a sales team at one of our Pakistan offices and should be based in/willing to travel to Islamabad or Lahore.

What You'll Do:

• Meet and exceed bookings and revenue targets with a team of Account Executives
• Set inbound / outbound appointment and pipeline targets and ensure consistent execution/ accountability and execute KPIs and other operating metrics to assess team effectiveness
• Ensure consistent execution of end-to-end sales playbook, and work closely with sales operations to align CRM process and also sales management training and coaching programs to ensure consistency and effectiveness across the organization
• Teach and measure your sales team key responsibilities which include prospecting, qualifying, selling and closing new business to existing and net new customers and assist in achieving / exceeding quota targets on a monthly, quarterly, annual basis
• Pipeline planning - Follow a disciplined approach to maintaining a pipeline - keep pipeline current
• Be proficient in and bring all Motive offers to bear on sales pursuits including ELD, Dashcam and new products. Share best practice sales and negotiation skills and sell ’s value and benefits.
• Listening to calls and coaching the Account Executives to improve skill set and mentor Account Executives
• Understand, audit and forecast business to leadership
• Deliver Demos & Negotiate deals sourced by the Account executives. 

What We're Looking For:

• 2+ years in Sales leadership (plus), technology/product company preferred
• At least 4+ years in International Sales, US Market preferred
• Bachelor's Degree (preferably an overseas degree from US/UK/Canada) and/or in-depth exposure to US/Canada/UK B2B customers  
• Proven track record in SaaS sales and demonstrated success with transactions and a short sales cycle in a fast-paced competitive market
• Exceptional contractual and negotiation skills
• Ability to mentor and hold team accountable for pipeline management
• Self-starter who can take on an ambiguous project and be resourceful to get it doneI- #LMS3#

About the Role

As a Mid-Market Account Manager, you will leverage your experience to manage a select group of large US-based customers within a specialized book of business. Building on success in SMB or Commercial roles, this position requires an advanced skill set in selling software solutions and navigating more complex organizational structures. Familiarity with relevant industries for Motive is strongly preferred.

A successful Mid-Market Account Manager is dedicated to continuous learning, has robust interpersonal skills, and can strategically guide customers toward solutions that best address their operational, safety, and financial goals. You’ll thrive in a fast-paced, quota-driven environment and benefit from a close collaboration with cross-functional teams.

What You'll Do

• Build lasting executive relationships with larger US-based clients to drive growth and expansion within a more focused book of business.
• Conduct in-depth discovery to align Motive’s offerings to customers’ operational and strategic challenges.
• Present comprehensive product demos and proposals for customers with complex needs and decision-making processes.
• Collaborate with customer success, support, product specialists, sales engineers, and data analysts to tailor solutions and improve customer satisfaction and retention.
• Own the contract renewal process and implement advanced retention strategies, leveraging insights and data to minimize churn and maximize revenue growth.
• Troubleshoot issues promptly, identifying the best course of action in line with both customer success and Motive’s business objectives.
• Drive strategic account planning to achieve and exceed higher-value revenue targets.
• Continuously refine your understanding of the Motive platform, industry trends, and best practices to offer proactive, consultative insights.

What We're Looking For

• Bachelor’s Degree (preferably an overseas degree from US/UK/Canada) and/or in-depth exposure to US/Canada/UK B2B customers.
• 6+ years of relevant work experience, particularly in managing larger US-based accounts with a smaller book of business (around 50 or fewer high-value customers).
• Proven software sales experience and ideally relevant industry experience in Motive’s verticals (e.g., transportation, logistics, construction).
• Demonstrated skill in complex deal management, from discovery and demonstration to negotiation and closing.
• In-depth experience driving contract renewals and revenue retention within mid-market or enterprise customer segments.
• Leadership or influencing capability to effectively manage internal and external stakeholders, including executive-level customer contacts.
• Exceptional communication, presentation, and negotiation skills, with an emphasis on consultative sales approaches.

About the Role:

As an SMB Outbound Account Executive, you’ll have the opportunity to work with our largest line of revenue. SMB customers make up the majority of our customer base and are our largest revenue stream. We are looking for sales professionals who are competitive, driven, strong communicators, and consistently practice refining their skillset. You should be coachable and relentless towards hitting your goals and targets.

What You'll Do:

• High volume cold calling, prospecting new business and making outbound calls. Expect to have a high volume of outbound calls with a small number of qualified prospects responding. This is a cold-calling full-cycle sales role.
• Demo Motive software to prospective fleet managers and drivers. 
• Survey prospects to understand pain points within their business so you can align those business needs with the Motive solution.
• Educate fleet managers and drivers about Motive, understand their requirements, and help them get started with Motive.
• Maintain a consistent pipeline of qualified prospects and provide accurate forecasts for revenue.
• Effectively plan to meet and exceed your ongoing business goals and revenue quotas.
• Develop a deep understanding of our technology platform and operations, using that understanding and market input to bring back iterations to our business.
• Constantly study and deepen understanding of market trends to enable consultative insight.

What We're Looking For:

• Preferably 2+ years of outbound sales experience preferably with B2B international clients (US/Canada/UK)
• Repeated success with a full sales motion - strong track record of hunting, exceeding quotas and rapidly growing your book over time, backed up by data
• Strong end-to-end ownership attitude from prospecting, demonstrations, to closing.
• Strong ability to build rapport with executive decision-makers, influencing outcomes through both an understanding of the customer’s business and the unique solutions that Motive can deliver
• History of working independently with a data-driven mindset for charting a path to short, medium, and long-term sales goals
• Best-in-class communication skills, with the ability to successfully convey key value propositions and quickly manage objections
• Bachelor's Degree (preferably an overseas degree from US/UK/Canada) and/or exposure to US/Canada/UK B2B customers. #LI-MS3

About the Role:

As an SMB Outbound Account Executive, you’ll have the opportunity to work with our largest line of revenue. SMB customers make up the majority of our customer base and are our largest revenue stream. We are looking for sales professionals who are competitive, driven, strong communicators, and consistently practice refining their skillset. You should be coachable and relentless towards hitting your goals and targets.

What You'll Do:

• High volume cold calling, prospecting new business and making outbound calls. Expect to have a high volume of outbound calls with a small number of qualified prospects responding. This is a cold-calling full-cycle sales role.
• Demo Motive software to prospective fleet managers and drivers. 
• Survey prospects to understand pain points within their business so you can align those business needs with the Motive solution.
• Educate fleet managers and drivers about Motive, understand their requirements, and help them get started with Motive.
• Maintain a consistent pipeline of qualified prospects and provide accurate forecasts for revenue.
• Effectively plan to meet and exceed your ongoing business goals and revenue quotas.
• Develop a deep understanding of our technology platform and operations, using that understanding and market input to bring back iterations to our business.
• Constantly study and deepen understanding of market trends to enable consultative insight.

What We're Looking For:

• 2+ years of outbound sales experience preferably with B2B international clients (US/Canada/UK)
• Repeated success with a full sales motion - strong track record of hunting, exceeding quotas and rapidly growing your book over time, backed up by data
• Strong end-to-end ownership attitude from prospecting, demonstrations, to closing.
• Strong ability to build rapport with executive decision-makers, influencing outcomes through both an understanding of the customer’s business and the unique solutions that Motive can deliver
• History of working independently with a data-driven mindset for charting a path to short, medium, and long-term sales goals
• Best-in-class communication skills, with the ability to successfully convey key value propositions and quickly manage objections
• Bachelor's Degree (preferably an overseas degree from US/UK/Canada) and/or exposure to US/Canada/UK B2B customers. #LI-MS3

About the Role

As an SMB Account Manager, you’ll have the opportunity to work with Motive's largest line of revenue. SMB customers make up the majority of Motive's customer base and are our largest revenue stream. We are looking for professionals who have a proven track record of success, are highly motivated, have international exposure to US customers and culture, and consistently practice refining their skillset.

A successful SMB Account Manager is coachable, receptive to feedback, has a willingness to learn, and is open to embracing continuous improvement. Strong interpersonal skills, a strong technical aptitude, a high attention to detail, and a natural ability to convey and relate ideas to others are required for this role. Because of the collaborative nature of our Sales team, a win-as-a-team mentality is a must. In this high-energy role, you should be comfortable working in a fast-paced, quota-driven environment and be flexible with changing processes.

What You'll Do

• Develop strong executive relationships and a deep understanding of each client’s business in order to identify opportunities for growth and expansion within your SMB customer base.
• Survey prospects to understand pain points within their business so you can align those needs with the Motive solution.
• Demo Motive software and solutions to fleet managers or your larger, more strategic SMB customers.
• Collaborate with your account team—customer success managers, support, product specialists, sales engineers, data analytics, and more—to support and grow your customers.
• Support contract renewals by proactively engaging clients on upcoming renewals, ensuring a smooth process that minimizes churn.
• Resolve problems, including identifying issues, thinking critically to determine the optimal course of action, and implementing best available solutions.
• Effectively plan to meet and exceed your ongoing business goals and revenue quotas.
• Develop a deep understanding of our technology platform and operations, using that understanding and market input to bring back iterations to our business.
• Constantly study and deepen understanding of market trends to enable consultative insight.

What We're Looking For

• Bachelor’s Degree (preferably an overseas degree from US/UK/Canada) and/or in-depth exposure to US/Canada/UK B2B customers.
• 2+ years of relevant or transferable work experience (post a higher education degree).
• Strong end-to-end ownership attitude from identifying opportunities, running demos, involving partner teams, to closing deals.
• Leadership and/or management experience with the ability to influence both internal stakeholders and key decision makers externally.
• Strong ability to build rapport with executive decision-makers, influencing outcomes through both an understanding of the customer’s business and the unique solutions that Motive can deliver.
• Best-in-class communication skills, with the ability to successfully convey key value propositions and quickly manage objections.

Please review our Candidate Privacy Notice here.

About The Role:

As a Spanish speaking Account Manager, you’ll have the opportunity to work with Motive's largest line of revenue. SMB customers make up the majority of Motive's customer base and are our largest revenue stream. We are looking for professionals who have a proven track record of success, are highly motivated, have international exposure to US customers and culture, and consistently practice refining their skillset.

A successful Spanish Account Manager is coachable, receptive to feedback, has a willingness to learn, and is open to embracing continuous improvement. Strong interpersonal skills, a strong technical aptitude, a high attention to detail, and a natural ability to convey and relate ideas to others are required for this role. Because of the collaborative nature of our Sales team, a win-as-a-team mentality is a must. In this high-energy role, you should be comfortable working in a fast-paced, quota-driven environment and be flexible with changing processes.

 What You'll Do:

• Develop strong executive relationships and a deep understanding of each client’s business in order to identify opportunities for growth and expansion within your SMB customer base.
• Survey prospects to understand pain points within their business so you can align those needs with the Motive solution.
• Demo Motive software and solutions to fleet managers or your larger, more strategic SMB customers.
• Collaborate with your account team—customer success managers, support, product specialists, sales engineers, data analytics, and more—to support and grow your customers.
• Support contract renewals by proactively engaging clients on upcoming renewals, ensuring a smooth process that minimizes churn.
• Resolve problems, including identifying issues, thinking critically to determine the optimal course of action, and implementing best available solutions.
• Effectively plan to meet and exceed your ongoing business goals and revenue quotas.
• Develop a deep understanding of our technology platform and operations, using that understanding and market input to bring back iterations to our business.
• Constantly study and deepen understanding of market trends to enable consultative insight.

What We're Looking For:

• Proficiency in both English & Spanish languages (written and verbal)
• 2+ years of relevant or transferable work experience (post a higher education degree).
• Strong end-to-end ownership attitude from identifying opportunities, running demos, involving partner teams, to closing deals.
• Leadership and/or management experience with the ability to influence both internal stakeholders and key decision makers externally.
• Strong ability to build rapport with executive decision-makers, influencing outcomes through both an understanding of the customer’s business and the unique solutions that Motive can deliver.

About the Role: 

Motive is looking for an experienced Technical Account Manager (TAM)  to join our Global Technical Support organization to provide white-glove service, technical support, and executive-level communications to our customers. In this role, you will be adept at both building relationships and resolving issues. As a Technical Account Manager, your workday is focused on a proactive review of a group of customers along with providing coaching and assistance to Technical Support Engineers for customers in your assigned segment. Additionally, you will be proactively working on technical support cases, upcoming feature consultation, issue escalation, training recommendations, and communicating procedural and status updates on the customer’s environment. You'll excel at solving problems quickly and efficiently and have a keen focus on finding a root cause to even the most obscure problem. You act as the customer advocate as you work closely with engineering, product management, and other key areas to innovate and improve performance around product requirements, enhancements, process improvements, and industry best practices. 

What You’ll Do: 

• Account Ownership: Serve as the primary technical point of contact for Strategic, Enterprise, and Mid-Market accounts. Build and maintain proactive partnerships with technical contacts at assigned accounts. Create, maintain, and improve account-specific technical documentation.
• Strategic Oversight: Maintain a macro-level understanding of account business needs and support activities.
• Performance Standards: Exceed benchmarks for response quality, timeliness, and customer satisfaction.
• Proactive Programs: Operate and drive account health campaigns for your portfolio of customers. 
• Relationship Management: Build internal and external relationships to resolve technical issues across all organizational levels.
• Technical Problem Solving: Collaborate with Product and Engineering to implement hardware, data, or process fixes with minimal user disruption.
• Root Cause Analysis: Use data tools to trace inconsistencies and bugs, reporting findings to senior technical teams.
• Case Management: Own end-to-end resolution of escalated cases to ensure a premium customer experience.
• Issue Lifecycle Management: Own the troubleshooting, identification, and resolution process for all assigned customer issues.
• Release Readiness: Monitor upcoming product releases to ensure seamless transitions for customers. Advocate for customers in Motive beta programs.  
• Query Development: Create SQL-based queries to identify and address emerging technical issues.
• On-Call Support: Participate in rotations and provide off-hours assistance for upgrades and change management. 

What We’re Looking For: 

Professional Experience & Performance

• 1 to 2 years of experience in Technical Support with a permanent employment status.
• Demonstrated history as an exceptional performer with a proactive "above and beyond" mindset.

Communication & Collaboration

• Full professional fluency in spoken and written English.
• Exceptional communication skills across all mediums (written, live chat, video conference, and in-person).
• Ability to provide concise, high-impact updates to stakeholders and senior engineering teams during escalations.
• A collaborative partner capable of working effectively in a professional, cross-functional environment.

Technical Expertise

• Advanced analytical skills to trace complex issues across hardware, APIs, and databases, using tools like SQL and log parsing to identify root causes and implement scalable, proactive solutions.
• Systems & Infrastructure: Experience managing hardware fault analysis, firmware upgrades, and change management practices.
• Deep familiarity with Motive’s product suite, specifically focusing on Compliance, Asset, and Safety.
• Integrations: Familiarity with third-party systems, including Transportation Management (TMS) or similar platforms. 
• API Proficiency: Strong understanding of API-based troubleshooting (advanced expertise is a significant plus).
• Domain Knowledge (Desirable): Familiarity with telematics and fleet management solutions, specifically focusing on Compliance, Asset, and Safety.

Strategic Problem Solving

• Ability to identify technical trends and implement solutions that prevent field failures.
• Experience evaluating bespoke, highly complex custom configurations and their impact on user workflows.
• Strong analytical skills with the ability to manage critical escalations in high-pressure environments.

Education & Availability

• Background: Technical degree in Computer Science or Engineering preferred, or equivalent practical experience.
• Flexibility: Willingness to participate in an on-call rotation and work outside standard hours to facilitate customer upgrades.