About the Role

As a Customer Success Manager, you will be the driving force behind the success and growth of a portfolio of strategic school districts. Leveraging your deep understanding of BrainPOP's suite of resources and the unique needs of educational leaders, you will cultivate strong, lasting partnerships that maximize engagement, retention, and revenue expansion. This pivotal role demands a proven track record in revenue generation, exceptional consultative skills to engage district leaders on their specific goals and the evolving educational landscape (including relevant legislation, standards, and trends), and the ability to translate these insights into impactful solutions. You will also be responsible for accurate weekly forecasting, conducting thorough deal reviews, and serving as a subject matter expert within your assigned territory.

This role involves monthly travel for on-site customer engagements and/or conferences, and time spent at NYC HQ for attendance at company and team events (2-4 times per year).

The Customer Success Manager will manage a book of business in the Northeast. This hire will ideally be located in NJ or NY.

In this role, you will

• Own the end-to-end success of significant and strategic partner school districts, from seamless onboarding through successful renewal.
• Proactively identify and pursue growth opportunities within your assigned districts, initiating strategic conversations to expand adoption and upsell relevant resources.
• Create accurate pricing proposals that take into account historical customer information.
• Develop comprehensive expertise in BrainPOP's products to deliver exceptional support and service to educators.
• Serve as the primary relationship manager, expertly guiding partners through the onboarding and implementation process.
• Maintain consistent communication with district and school leaders to foster ongoing BrainPOP utilization, gather valuable feedback, share new features, and proactively address any challenges. You will champion high levels of customer satisfaction while effectively managing partner expectations.
• Collaborate with fellow Customer Success team members to develop innovative strategies for leveraging internal tools to enhance communication and support for all BrainPOP users.
• Partner closely with teams across BrainPOP to drive renewals and identify account growth opportunities. You will also communicate key observations and partner feedback to inform future product development.
• Develop and execute strategic account-based growth plans that thoughtfully consider potential risks and complexities within your territory.

You Are

• A passionate advocate for positive change in education, with genuine empathy for the needs of teachers and students.
• A highly analytical problem-solver adept at identifying barriers and collaboratively developing solutions to maximize BrainPOP's impact within districts.
• An outstanding verbal and written communicator and confident presenter capable of engaging audiences at all levels.
• A strategic listener with exceptional questioning skills, enabling you to gain a deep understanding of customer needs and challenges.
• An adaptable and proactive self-starter who thrives in dynamic environments, possessing the ability to create structure and navigate complexity effectively.
• Tenacious and results-oriented, consistently exceeding revenue targets through exceptional relationship-building and meticulous follow-through.
• Able to travel to meet and engage customers

On Your Resume

• 5+ years experience in enterprise software sales or account management in K-12 supplemental curriculum
• Proven experience in identifying value-based opportunities for customers, advocating partner needs internally and externally
• Knowledgeable about the K-12 landscape at the national and state level, including curriculum, standards, and evolving educational trends; ability to lead strategic topical conversations with district leaders 
• Experience with software implementations in K-12 
• Experience managing pipeline in a CRM (Salesforce preferred) and the ability to forecast and create reports to inform strategic decision-making management 
• Proven competencies in project and time management; skillfully manage all drivers of account growth and customer relationships
• Experience in education or as an administrator a plus

Location:

The BrainPOP team operates in a hybrid work environment: Each role has remote flexibility and an in-person component at our New York headquarters or other meeting locations. Based on the requirements of a specific role, we may prioritize hiring within a commutable distance of our New York headquarters or in another region relevant to that role.

We can employ individuals residing in the following approved hiring states:

• Arizona
• California
• Connecticut
• Florida
• Georgia
• Illinois
• Massachusetts
• Minnesota
• Missouri
• New Jersey
• New York
• North Carolina
• Ohio
• Oregon
• Pennsylvania
• South Carolina
• Tennessee
• Texas
• Washington

#LI-Hybrid

We offer a competitive salary between $65k - $75k a year with opportunities for merit increase based on performance.

About Carvana

At Carvana, we’re changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years.

Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we’re just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical.

Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you’ll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you’re driven to grow and make an impact as part of a collaborative team, you’ll fit right in. Learn more about what it’s like to work here from the people that already do.  

THIS IS A 100% ON-SITE POSITION (Monday through Friday)

About the team and position

We need to be super approachable and always willing to go above and beyond to help our Carvana family. It could be as simple as connecting their monitor to as complicated as tuning their flux capacitor to precisely 1.21 gigawatts! We expect smart people who are doers with bright ideas, willing to put their game-face on, take on new challenges, and juggle many assignments at once.

In return for your hard work, you'll have an opportunity to work at one of the fastest growing and creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every day.

What you’ll be doing

• Travel up to 60% to help set up and support new and existing remote Carvana Locations to include (desktop, server, network, security surveillance, and AV).
• Communicate with internal and external users and vendors on project timeline and completions. 
• Deal with anything that is powered (wired or wireless)
• When not on the road, take incoming calls, emails, and walk-ups related to all IT issues and requests from both PC and Mac users.
• Set up IT accessories (monitors, docking stations, phones, etc.) for all new hires and help current users with occasional desk moves.
• Document solutions to new problems and share them with the rest of the team.
• Monitoring system performance to ensure everything runs smoothly and securely.
• Configuring and maintaining networked computer systems including hardware, system software, and applications to ensure availability, reliability and security. 
• Maintain physical security for all infrastructure and endpoint devices and ensure to follow Carvana security best practices.
• Provides support for implementation, troubleshooting, and maintenance of Information Technology platforms.
• Participate in hardware refresh project assigned to Carvana locations   
• Participate in providing internal business support by resolving escalation requests and provide technical support when requested.
• Diagnosing and resolving hardware, software, networking, and system issues when they arise.
• Monitor helpdesk ticketing system and ensure tickets are resolved on time to meet Carvana defined SLA. 
• Coordinate with 3rd party vendors, IT providers and other business units for any specific requirements or on-site installation or upgrade.
• Maintain inventory for all infrastructure related hardware in the Carvana inventory System. 
• Document solutions for new problems in Jira. 
• Ability to participate in an on-call rotation and after hours work when needed

What you should have

This is a service desk and user-facing support role. The qualifying candidate must be enthusiastic, energetic, and must take pride in helping people solve their computer problems. Service with a smile is a requirement! Additionally, you will have...

• High School Diploma or equivalent
• Valid and current driver’s license. 
• Advanced skills administering Windows Server, Active Directory, DHCP, and other network services.
• Advanced skills in Windows Operating System (recent flavors: Windows 7,8,10) and the knowledge to create and push images.
• Knowledge in Mac OS X (recent flavors: El Capitan, Sierra, High Sierra).
• Experience working with Meraki Security Appliances.
• Experience with all major types of mobile devices (iOS, Android, Windows).
• An understanding of enterprise network environments .
• Basic knowledge and troubleshooting skills for IP Phones.
• Experience with G-Suite including Gmail, Calendar, and Drive.
• Intermediate skills supporting MS Office suite, especially Outlook and Office 365.
• Experience with troubleshooting AV equipment such as HD TVs or Projectors.
• Project management experience is a plus.
• 4-6 years of IT experience in fast-paced environments

What we’ll offer in return

• Full-Time Salary Position with a competitive salary.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skillset and share your knowledge with others across the organization.
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
• A seat in one of the fastest-growing companies in the country.

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak, and understand English.
• Must be able to lift up to 70 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels.
• Must be able to carry and transport up to 70 pounds up to 20 feet.
• Requires excellent visual acuity and manual dexterity.

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. 

Legal stuff

Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

The Care Coordinator (Front Desk Office Administrator) works directly with the Internal Medicine service, internal departments, clients, and referral rDVMs to ensure coordinated patient care and smooth communication before, during, and after all consultations, appointments, and procedures. The position is responsible for client and patient registration, intake, discharge, payment collection, and the efficient use of all programs and equipment necessary for seamless client experience. Care Coordinators will provide concierge services by greeting clients and assisting them in navigating the hospital environment. They will effectively triage external and internal phone calls and communications, using strong critical thinking skills to deliver the most efficient and effective response to clients, patients, and rDVMs. The Care Coordinator will also assist with referrals and maintain positive relationships with AMC's referring veterinary partners. Care Coordinators will significantly contribute to the ongoing goal of delivering the best customer service and patient care by supporting the philosophy, mission, and values of Schwarzman Animal Medical Center. 

Skills Required: 

• Minimum of 2 years of veterinary or human medical clerical experience 
• Minimum of 2 years of customer service in a professional setting 
• Excellent written and verbal communication skills 
• Strong organizational abilities, with the capacity to multitask and resolve issues 
• Ability to interact effectively with all levels of staff, clients, veterinary practices, and related partners 
• Ability to work independently with minimal supervision 
• Adherence to detailed protocols and documentation standards, including handling sensitive 
• information while maintaining accuracy and confidentiality 
• Commitment to ongoing learning and skill development. 

Specific Duties and Responsibilities: 

• Serve as primary liaison between Internal Medicine & Ophthalmology service, Referral Veterinarians (rDVMs), clients & other departments.  
• Responsible for Client check in and check out (Patient registration and discharge). 
• Triage phone calls from AMC staff, rDVMs and clients utilizing excellent decision making and problem-solving skills to determine the appropriate response to meet patient, client, & rDVM needs 
• Efficient use of the electronic medical record (EMR) for scheduling, appointments reminders, manage no shows and cancellations 
• Obtain all necessary referral documentation & complete any preregistration paperwork & communication with internal & external partners 
• Assist with prescription and insurance requests 
• Track and ensure that patient updates and all forms of client communication have been successfully distributed or transmitted to the rDVM and client 
• Provide efficient cash collection/ payment plans while ensuring compliance with established guidelines and policies. 
• Provide concierge service to clients and referrals by greeting clients, help them navigate the hospital landscape and direct them to the appropriate areas 
• Update clients as requested by veterinary staff with daily status reports on inpatient pets.
• Convey patient status information and instructions to the client in a thorough, comprehensive and appropriate manner. 
• Processing general information calls regarding routine pet care and information regarding other AMC services. 
• Internal Medicine/Ophthalmology Care Coordinator(s) will be required to master skills in the electronic medical records (Instinct), email, fax, telephone, and all necessary systems to function at an ideal level within the department. 
• Provide excellent care and ensure cleanliness and comfort of all AMC patients  
• Other duties as deemed necessary 

Education

• High School Diploma or equivalent 

Our comprehensive benefits package includes:

• Competitive salary
• Generous Sign-on bonus
• Generous paid time off
• Tuition assistance
• 50% discount on veterinary care
• 403b matching
• Comprehensive medical, dental, and vision coverage
• You may be eligible for The Public Loan Service Forgiveness Program as we are a 501(c)(3) nonprofit employer

Shifts:

• TBD

Role: Coordinator for The Internal Medicine Department at AMC

Department: Internal Medicine
Reports to: LVT Manager of Internal Medicine
Status: Full-Time

IXL Learning, a developer of personalized learning products used by millions of people globally, is seeking a District Partnership Specialist to join our Professional Learning team and support districts in New York City and North Jersey. #LI-EM1

At IXL, we seek to help districts transform teaching and learning through best-in-class technology and services. As a District Partnership Specialist, you’ll serve as a trusted consultant, guiding school districts in New York City and North Jersey through every stage of their implementation. You’ll ensure each district has a clear plan for using IXL tailored to their district goals and initiatives. In addition to delivering professional development, you’ll meet regularly with district and school leaders to monitor progress, analyze data, and plan next steps. You’ll work closely with internal teams to identify opportunities to expand district partnerships and share insights that help shape our products and services.  #LI-REMOTE

We are looking for an enthusiastic, highly organized, and strategic educational leader with school or district leadership experience who thrives in a collaborative, high-energy environment. The ideal candidate is a polished communicator and engaging presenter who is energized by being in schools and classrooms, building relationships, and supporting educators in the field. #LI-NEWYORKCITY  

This is a full-time remote position for candidates living in New York City or Northern New Jersey.

WHAT YOU'LL BE DOING

• Serve as an IXL implementation expert, supporting large, complex districts with their IXL implementation.
• Partner with district leaders to create and implement a professional development plan that supports a successful IXL implementation aligned to their goals and initiatives 
• Build relationships with key stakeholders across districts, including district leaders, principals, and teachers, to ensure a consistent implementation
• Travel locally to deliver professional development, meet with district and school leaders, visit classrooms, and provide other hands-on implementation support— 40% - 60% local travel with occasional overnight travel
• Partner with the Sales team to effectively manage and grow customer relationships, including supporting districts piloting IXL and other pre-sales opportunities 
• Deliver high-quality live and virtual professional development sessions to drive engagement and usage of IXL
• Analyze and use data to drive decision-making and strategize next steps

WHAT WE'RE LOOKING FOR

• BA/BS degree
• Experience as a K-12 educator, with 5+ years of experience delivering professional development in K-12 settings
• MUST either have experience as a school or district administrator OR have extensive experience delivering PD to these audiences
• Experience leading a district or school instructional initiative or curriculum adoption
• An analytical, strategic thinker who can interpret data and develop effective plans that drive implementation
• Exceptional presentation skills; comfortable presenting to teachers and administrators 
• Excellent interpersonal skills—dynamic, enthusiastic, upbeat individual who connects well with others and has a positive, collaborative attitude
• Organized, methodical, and detail-oriented; ability to prioritize and effectively manage multiple projects and tasks concurrently, from start to finish
• Self-starter and quick learner with a passion for improving education through technology

The base salary range for this full-time position is $95,000 to $120,000 + potential bonus eligibility + benefits. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire pay for the position. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Benefits include but are not limited to medical, dental, vision, disability and life insurance options, matching 401k retirement plan, paid time off and sick days, paid parental leave subject to plan terms and eligibility.

About the Role

BrainPOP is building an AI-first go-to-market engine — and the Lead GTM Engineer is the role that makes it run. This is not a traditional CRM admin or developer position. You will own the technical architecture and strategic direction of our entire GTM stack: designing the data flows, integration logic, enrichment workflows, and automation that connect our signals to our pipeline to our revenue.

You will work at the intersection of Revenue Operations, data strategy, and GTM execution — reporting directly to the VP of Revenue Operations and partnering daily with Sales, Marketing, Customer Success, Finance  and our Data Analytics team. You will make architectural decisions that have long-term consequences for how this organization scales, and you'll use AI-powered development tools alongside a small-but-mighty SFDC admin team to execute on those decisions.

This is an individual contributor player/coach, builder-thinker role. The ideal candidate has a clear strategic vision for what a modern GTM stack should do, the judgment to sequence it correctly, and the learn-it-all mentality to go deep on any tool or integration that stands between the design and the outcome.

This role will be based in our NYC HQ or remote in one of our approved hiring states (see details below). Eastern time zone is preferred, or flexibility to align to Eastern time zone generally. Travel to NYC HQ is expected once per quarter.

In This Role You will

GTM stack architecture and strategy

• Design and own the integration architecture across our GTM stack: Salesforce (Sales, Marketing, and Service Cloud), Celigio iPaaS, Tableau, Gong, Starbridge.ai, HockeyStack, NetSuite, Mandrill, Appcues, and net-new tools as we evaluate and add them
• Lead the consolidation of existing revenue technology tools, eliminating redundancies where they exist and ensuring seamless data flow across the stack
• Make build-vs-buy decisions with clear reasoning — evaluate new tool additions against integration complexity, data hygiene risk, and existing stack overlap before committing
• Own the integration map: a living document any team member can read and understand
• Manage the technical components of the RevOps roadmap and the Salesforce development roadmap, prioritizing initiatives based on business impact and technical feasibility
• Partner with our SFDC consultancy firm and leverage AI coding tools (Claude Code, Cursor, or equivalent) to implement the integrations and automations you design
• Manage external vendors, consultants, and implementation partners where needed
• Design, develop, and implement scalable Salesforce solutions that support the strategic goals of our GTM teams — including custom objects, flows, Apex classes, and field-level data model design
• Own the full project implementation lifecycle from requirements gathering and solution design through build, QA, UAT coordination, and go-live
• Translate complex business requirements from Sales, Marketing, CS, and Support into clear technical specifications and project plans
• Stay current with Salesforce releases and industry best practices; recommend and implement new features as appropriate
• Ensure data integrity and security across the Salesforce ecosystem

Automation and workflow logic

• Design SF Flow automations that translate data signals into rep and CSM actions — score drops, renewal countdowns, engagement gaps
• Own Gong Engage sequence infrastructure
• Improve on and maintain product-triggered email logic in coordination with product and CS teams
• Identify and implement automation opportunities that improve overall GTM efficiency

Signal-to-pipeline motion

• Partner with our Data Analytics team to design a customer health score model in Tableau;  connect scores SF Flow and Gong playbook triggers to initiate workflows
• Design and maintain additional enrichment pipelines - fed by Starbridge ICP signals - and lead the build out of GTM playbooks that turn data into action
• Ensure HockeyStack attribution model captures full-funnel touchpoints from first signal through closed-won and renewal

You Are

• You think in systems before you think in tools — you can sketch a data flow on a whiteboard before you've decided which tool executes it
• You're a genuine learn-it-all: when a new tool enters the stack, you go deep fast — documentation, community, hands-on experimentation — and you don't wait for someone to train you
• You hold ambiguity well: the stack we're building doesn't have a fully drawn blueprint, and you'll be making architectural decisions with long-term consequences
• You document as you build — undocumented integrations are technical debt, and you treat them that way
• You can translate between architecture and business outcomes, and you're comfortable presenting to non-technical stakeholders
• You push back when a tool purchase would create more integration complexity than value — and you can make that case with data, not just intuition
• You're energized by working alongside AI tools to go faster, not threatened by what they can do
• You understand sales teams and speak their language — you build trust by offering solutions that address real challenges, not just technically elegant ones
• Treat Salesforce data quality as standing infrastructure, not a project — own the hygiene standards and the audit cadence

On Your Resume

• 6+ years in revenue technology, GTM operations, or a related technical business operations role — with demonstrated ownership of GTM systems architecture, not just administration
• Deep Salesforce fluency: custom objects, flows, Apex classes, field-level data model design, and an intuition for what the CRM data model should look like to support the business — not just report building
• Deep expertise in Salesforce Sales Cloud, Service Cloud, and Marketing Cloud; experience with Salesforce CPQ preferred
• Solid understanding of Salesforce integration patterns and experience with APIs and integration tooling
• Clear strategic thinking about GTM data flows: when presented with a business problem, your first instinct is to map where the data lives, where it needs to go, and what stands in the way
• Strong working knowledge of iPaaS tools (Celigio, Workato, Boomi, n8n, or equivalent) — you've designed integrations even if you haven't always written every line of implementation code yourself
• SQL proficiency sufficient to validate data, audit pipeline quality, and design logic for health score calculations; familiarity with Python or JavaScript a strong plus
• Comfort with AI-powered development tools (Claude Code, Cursor, GitHub Copilot, or equivalent) — you use these to accelerate implementation 
• Excellent project management skills with the ability to manage multiple priorities and stakeholders simultaneously
• Exceptional communication skills — you can translate between architecture and business outcomes and present your work clearly to VP and C-suite stakeholders

Strong plus

• Familiarity with Gong (especially Engage and Forecast), Starbridge.ai, HockeyStack, or Clay — or strong analogues in conversation intelligence, intent signal capture, attribution, and AI enrichment
• Experience designing customer health score architecture — composite models, weighted inputs, tiered outputs, and the renewal playbook logic that consumes them
• Background in edtech, K-12, or public sector SaaS — district procurement cycles, PO-based purchasing, and multi-stakeholder buying motions are a meaningful context advantage
• Experience working alongside data engineering or analytics teams to operationalize BI-calculated metrics into CRM systems (reverse ETL patterns, Celigio/Census writebacks)
• Familiarity with dbt or similar data transformation tooling
• Salesforce Administrator and/or Developer certifications
• Experience managing external vendors, consultants, and implementation partners

Location

The BrainPOP team operates in a hybrid work environment: Each role has remote flexibility and an in-person component at our New York headquarters or other meeting locations. Based on the requirements of a specific role, we may prioritize hiring within a commutable distance of our New York headquarters or in another region relevant to that role.

We can employ individuals residing in the following approved hiring states. States not listed below may be considered based on factors including the needs of the specific role.

• Arizona
• California
• Connecticut
• Florida
• Georgia
• Illinois 
• Massachusetts
• Minnestoa
• Missouri
• New Jersey
• New York
• North Carolina
• Ohio
• Oregon
• Pennsylvania
• Tennessee
• Texas
• Washington

#LI-Remote

The Replay Administrator position is an opportunity for aspiring candidates to collaborate with dedicated members of the MLB Instant Replay staff to help improve the overall quality of the game. In this position, a Replay Administrator will assist in recording Replay data, disseminating pertinent information to club and league representatives during live games, and handling daily reporting, along with other administrative responsibilities within the department.

Responsibilities

• Monitor all live games for plays that come to replay review
• Record relevant data points specific to each game and replay review
• Compile and distribute daily Replay information, video links, and data sheets for daily reporting
• Assist in responding to internal inquiries regarding Replay data
• Other administrative duties as assigned by the Admin Supervisors

Qualifications & Skills

• Must be extremely detail oriented
• Must be able to work independently as well as in a team environment
• Must be able to communicate clearly, multitask, and prioritize responsibilities
• Must be able to handle live, fast-paced, and high-pressure situations
• Must be able to act professionally with and around MLB Umpires and MLBOC employees
• Strong knowledge of MLB rules, Replay Regulations and baseball specific language
• Working knowledge of Microsoft Excel, PowerPoint, and Outlook
• Previous experience working in baseball preferred but nor required
• Experience with Looker, SQL, R or Python