About the Role

As a Customer Success Manager, you will be the driving force behind the success and growth of a portfolio of strategic school districts. Leveraging your deep understanding of BrainPOP's suite of resources and the unique needs of educational leaders, you will cultivate strong, lasting partnerships that maximize engagement, retention, and revenue expansion. This pivotal role demands a proven track record in revenue generation, exceptional consultative skills to engage district leaders on their specific goals and the evolving educational landscape (including relevant legislation, standards, and trends), and the ability to translate these insights into impactful solutions. You will also be responsible for accurate weekly forecasting, conducting thorough deal reviews, and serving as a subject matter expert within your assigned territory.

This role involves monthly travel for on-site customer engagements and/or conferences, and time spent at NYC HQ for attendance at company and team events (2-4 times per year).

The Customer Success Manager will manage a book of business in the Northeast. This hire will ideally be located in NJ or NY.

In this role, you will

• Own the end-to-end success of significant and strategic partner school districts, from seamless onboarding through successful renewal.
• Proactively identify and pursue growth opportunities within your assigned districts, initiating strategic conversations to expand adoption and upsell relevant resources.
• Create accurate pricing proposals that take into account historical customer information.
• Develop comprehensive expertise in BrainPOP's products to deliver exceptional support and service to educators.
• Serve as the primary relationship manager, expertly guiding partners through the onboarding and implementation process.
• Maintain consistent communication with district and school leaders to foster ongoing BrainPOP utilization, gather valuable feedback, share new features, and proactively address any challenges. You will champion high levels of customer satisfaction while effectively managing partner expectations.
• Collaborate with fellow Customer Success team members to develop innovative strategies for leveraging internal tools to enhance communication and support for all BrainPOP users.
• Partner closely with teams across BrainPOP to drive renewals and identify account growth opportunities. You will also communicate key observations and partner feedback to inform future product development.
• Develop and execute strategic account-based growth plans that thoughtfully consider potential risks and complexities within your territory.

You Are

• A passionate advocate for positive change in education, with genuine empathy for the needs of teachers and students.
• A highly analytical problem-solver adept at identifying barriers and collaboratively developing solutions to maximize BrainPOP's impact within districts.
• An outstanding verbal and written communicator and confident presenter capable of engaging audiences at all levels.
• A strategic listener with exceptional questioning skills, enabling you to gain a deep understanding of customer needs and challenges.
• An adaptable and proactive self-starter who thrives in dynamic environments, possessing the ability to create structure and navigate complexity effectively.
• Tenacious and results-oriented, consistently exceeding revenue targets through exceptional relationship-building and meticulous follow-through.
• Able to travel to meet and engage customers

On Your Resume

• 5+ years experience in enterprise software sales or account management in K-12 supplemental curriculum
• Proven experience in identifying value-based opportunities for customers, advocating partner needs internally and externally
• Knowledgeable about the K-12 landscape at the national and state level, including curriculum, standards, and evolving educational trends; ability to lead strategic topical conversations with district leaders 
• Experience with software implementations in K-12 
• Experience managing pipeline in a CRM (Salesforce preferred) and the ability to forecast and create reports to inform strategic decision-making management 
• Proven competencies in project and time management; skillfully manage all drivers of account growth and customer relationships
• Experience in education or as an administrator a plus

Location:

The BrainPOP team operates in a hybrid work environment: Each role has remote flexibility and an in-person component at our New York headquarters or other meeting locations. Based on the requirements of a specific role, we may prioritize hiring within a commutable distance of our New York headquarters or in another region relevant to that role.

We can employ individuals residing in the following approved hiring states:

• Arizona
• California
• Connecticut
• Florida
• Georgia
• Illinois
• Massachusetts
• Minnesota
• Missouri
• New Jersey
• New York
• North Carolina
• Ohio
• Oregon
• Pennsylvania
• South Carolina
• Tennessee
• Texas
• Washington

#LI-Hybrid

About the Role

A successful Regional Sales Manager (RSM) will be an expert in the educational landscape of their assigned territory. They will understand state specific curriculum needs and initiatives, district nuances, and funding trends.The successful candidate will be able to create, develop, and act upon a strategic regional territory plan to drive territory growth. 

This role requires a keen understanding of the balance of top down (district) and bottom up (school level) selling and requires a proven success record for selling at the district and school level.  The ideal candidate will have strong prospecting capabilities with past success developing opportunities and driving new, upsell, and cross sell business for an Ed-Tech (and ideally supplemental curriculum) organization. They will also possess excellent collaboration and coordination skills to partner with a Customer Success Manager to support and facilitate the expansion and upsell into existing healthy regional accounts.

The RSM’s territory will include states in the West region, and our ideal candidate is based in California (candidates in a a nearby state in the West may also be considered). Regional travel in the assigned territory is required (20-40%).

In this role, you will

• Be a regional expert for your assigned territory and effectively be able to craft messaging/positioning to the unique state(s) you are supporting
• Be responsible for the New/Upsell/Cross sell growth in your assigned regional territory
• Develop and maintain a diversified pipeline of prospective district and school clients and assume all key territory management in your region
• Demonstrate excellence in outbound prospecting to opportunity conversion  through a variety of modes including, but not limited to phone calls, marketing supported campaigns, regional events and conferences, state specific webinars, social media. etc. 
• Be able to speak effectively to the power of BrainPOP
• Deliver upon the full sales cycle from prospecting to close. 
• Deliver professional sales presentations, both face-to-face and virtually, to demonstrate how the company’s curriculum technology can effectively impact student learning
• Achieve quarterly and annual revenue targets
• Data driven sales expert who is able to maintain accurate, data-driven reporting of the pipeline, account plans, and territory management activities to drive new business growth and regional expansion.
• Facilitate in-office engagements and events with local customers and prospects; manage all aspects of the event including communications, preparation of space and resources, and day-of execution.
• Partner with sales leadership to drive impact and measure ROI around in- office customer and prospect events.

You Are

• Self-starter with the ability to manage all phases of the sales process, from lead generation to closing deals to developing client relationships – with proven results surpassing set quotas.
• Energetic and independent with a strong work ethic.
• An articulate communicator with strong writing skills to audiences of all levels.
• A skilled consultative sales person able to uncover district pain points, build needs-based proposals, and guide clients through the buying processes.
• Organized and able to prioritize and plan tasks.
• Disciplined about CRM pipeline management and data integrity.
• Able to travel in your assigned territory/region (20-40%).

On Your Resume

• 5+ years of solution-based, strategic sales experience in education technology, specifically curriculum, both at the school and district level. 
• Experience selling in California and in the West region
• Evidence of quota achievement over consecutive years in the assigned territory.
• Demonstrated experience as a regional sales expert, managing the assigned sales territory through a full sales cycle.
• Experience providing presentations demonstrating curriculum or technologies both online and face-to-face.
• Experience managing pipelines in CRM systems like Salesforce; leverage data and reporting for strategic decision making.
• Experience selling ELL products a plus.
• Prior teaching experience is a plus.
• Bachelor's Degree preferred. 
• Valid Driver’s License required.

Location

The BrainPOP team operates in a hybrid work environment: Each role has remote flexibility and an in-person component at our New York headquarters or other meeting locations. Based on the requirements of a specific role, we may prioritize hiring within a commutable distance of our New York headquarters or in another region relevant to that role.

We are able to employ remotely out of the following approved hiring states:

• Arizona
• California
• Connecticut
• Florida
• Georgia
• Illinois 
• Massachusetts
• Minnesota
• Missouri
• New Jersey
• New York
• North Carolina
• Ohio
• Oregon
• Pennsylvania
• Tennessee
• Texas

#LI-Remote

#LI-DNI

About the Role

BrainPOP is building an AI-first go-to-market engine — and the Lead GTM Engineer is the role that makes it run. This is not a traditional CRM admin or developer position. You will own the technical architecture and strategic direction of our entire GTM stack: designing the data flows, integration logic, enrichment workflows, and automation that connect our signals to our pipeline to our revenue.

You will work at the intersection of Revenue Operations, data strategy, and GTM execution — reporting directly to the VP of Revenue Operations and partnering daily with Sales, Marketing, Customer Success, Finance  and our Data Analytics team. You will make architectural decisions that have long-term consequences for how this organization scales, and you'll use AI-powered development tools alongside a small-but-mighty SFDC admin team to execute on those decisions.

This is an individual contributor player/coach, builder-thinker role. The ideal candidate has a clear strategic vision for what a modern GTM stack should do, the judgment to sequence it correctly, and the learn-it-all mentality to go deep on any tool or integration that stands between the design and the outcome.

This role will be based in our NYC HQ or remote in one of our approved hiring states (see details below). Eastern time zone is preferred, or flexibility to align to Eastern time zone generally. Travel to NYC HQ is expected once per quarter.

In This Role You will

GTM stack architecture and strategy

• Design and own the integration architecture across our GTM stack: Salesforce (Sales, Marketing, and Service Cloud), Celigio iPaaS, Tableau, Gong, Starbridge.ai, HockeyStack, NetSuite, Mandrill, Appcues, and net-new tools as we evaluate and add them
• Lead the consolidation of existing revenue technology tools, eliminating redundancies where they exist and ensuring seamless data flow across the stack
• Make build-vs-buy decisions with clear reasoning — evaluate new tool additions against integration complexity, data hygiene risk, and existing stack overlap before committing
• Own the integration map: a living document any team member can read and understand
• Manage the technical components of the RevOps roadmap and the Salesforce development roadmap, prioritizing initiatives based on business impact and technical feasibility
• Partner with our SFDC consultancy firm and leverage AI coding tools (Claude Code, Cursor, or equivalent) to implement the integrations and automations you design
• Manage external vendors, consultants, and implementation partners where needed
• Design, develop, and implement scalable Salesforce solutions that support the strategic goals of our GTM teams — including custom objects, flows, Apex classes, and field-level data model design
• Own the full project implementation lifecycle from requirements gathering and solution design through build, QA, UAT coordination, and go-live
• Translate complex business requirements from Sales, Marketing, CS, and Support into clear technical specifications and project plans
• Stay current with Salesforce releases and industry best practices; recommend and implement new features as appropriate
• Ensure data integrity and security across the Salesforce ecosystem

Automation and workflow logic

• Design SF Flow automations that translate data signals into rep and CSM actions — score drops, renewal countdowns, engagement gaps
• Own Gong Engage sequence infrastructure
• Improve on and maintain product-triggered email logic in coordination with product and CS teams
• Identify and implement automation opportunities that improve overall GTM efficiency

Signal-to-pipeline motion

• Partner with our Data Analytics team to design a customer health score model in Tableau;  connect scores SF Flow and Gong playbook triggers to initiate workflows
• Design and maintain additional enrichment pipelines - fed by Starbridge ICP signals - and lead the build out of GTM playbooks that turn data into action
• Ensure HockeyStack attribution model captures full-funnel touchpoints from first signal through closed-won and renewal

You Are

• You think in systems before you think in tools — you can sketch a data flow on a whiteboard before you've decided which tool executes it
• You're a genuine learn-it-all: when a new tool enters the stack, you go deep fast — documentation, community, hands-on experimentation — and you don't wait for someone to train you
• You hold ambiguity well: the stack we're building doesn't have a fully drawn blueprint, and you'll be making architectural decisions with long-term consequences
• You document as you build — undocumented integrations are technical debt, and you treat them that way
• You can translate between architecture and business outcomes, and you're comfortable presenting to non-technical stakeholders
• You push back when a tool purchase would create more integration complexity than value — and you can make that case with data, not just intuition
• You're energized by working alongside AI tools to go faster, not threatened by what they can do
• You understand sales teams and speak their language — you build trust by offering solutions that address real challenges, not just technically elegant ones
• Treat Salesforce data quality as standing infrastructure, not a project — own the hygiene standards and the audit cadence

On Your Resume

• 6+ years in revenue technology, GTM operations, or a related technical business operations role — with demonstrated ownership of GTM systems architecture, not just administration
• Deep Salesforce fluency: custom objects, flows, Apex classes, field-level data model design, and an intuition for what the CRM data model should look like to support the business — not just report building
• Deep expertise in Salesforce Sales Cloud, Service Cloud, and Marketing Cloud; experience with Salesforce CPQ preferred
• Solid understanding of Salesforce integration patterns and experience with APIs and integration tooling
• Clear strategic thinking about GTM data flows: when presented with a business problem, your first instinct is to map where the data lives, where it needs to go, and what stands in the way
• Strong working knowledge of iPaaS tools (Celigio, Workato, Boomi, n8n, or equivalent) — you've designed integrations even if you haven't always written every line of implementation code yourself
• SQL proficiency sufficient to validate data, audit pipeline quality, and design logic for health score calculations; familiarity with Python or JavaScript a strong plus
• Comfort with AI-powered development tools (Claude Code, Cursor, GitHub Copilot, or equivalent) — you use these to accelerate implementation 
• Excellent project management skills with the ability to manage multiple priorities and stakeholders simultaneously
• Exceptional communication skills — you can translate between architecture and business outcomes and present your work clearly to VP and C-suite stakeholders

Strong plus

• Familiarity with Gong (especially Engage and Forecast), Starbridge.ai, HockeyStack, or Clay — or strong analogues in conversation intelligence, intent signal capture, attribution, and AI enrichment
• Experience designing customer health score architecture — composite models, weighted inputs, tiered outputs, and the renewal playbook logic that consumes them
• Background in edtech, K-12, or public sector SaaS — district procurement cycles, PO-based purchasing, and multi-stakeholder buying motions are a meaningful context advantage
• Experience working alongside data engineering or analytics teams to operationalize BI-calculated metrics into CRM systems (reverse ETL patterns, Celigio/Census writebacks)
• Familiarity with dbt or similar data transformation tooling
• Salesforce Administrator and/or Developer certifications
• Experience managing external vendors, consultants, and implementation partners

Location

The BrainPOP team operates in a hybrid work environment: Each role has remote flexibility and an in-person component at our New York headquarters or other meeting locations. Based on the requirements of a specific role, we may prioritize hiring within a commutable distance of our New York headquarters or in another region relevant to that role.

We can employ individuals residing in the following approved hiring states. States not listed below may be considered based on factors including the needs of the specific role.

• Arizona
• California
• Connecticut
• Florida
• Georgia
• Illinois 
• Massachusetts
• Minnestoa
• Missouri
• New Jersey
• New York
• North Carolina
• Ohio
• Oregon
• Pennsylvania
• Tennessee
• Texas
• Washington

#LI-Remote

BrainPOP is looking for a Senior Full Stack Developer to join our engineering team. You will be a key contributor to building and scaling the tools that power our educational platform. This role is ideal for a developer who is passionate about modern web technologies and eager to implement AI-driven solutions to improve how we create and deliver content to millions of learners.

What You'll Do

Feature Development

• Build, ship, and maintain full-stack features using PHP (Laravel), and Vue.js.
• Write clean, efficient code and contribute to a high-quality codebase through proactive code reviews.
• Ensure applications are responsive, performant, and accessible across all devices.

AI Integration & Tooling

• Integrate AI/LLM capabilities into the product to automate workflows and enhance the user experience.
• Experiment with and implement prompt engineering, model selection, and AI evaluation frameworks.
• Collaborate on the development of AI-assisted features like automated content generation or intelligent study tools.

Technical Leadership & Mentorship

• Lead technical discussions, define the technical direction, and make critical architectural and solution design decisions.
• Mentor junior and mid-level developers, conduct thorough code reviews, and drive the team's overall skill growth.
• Reduce technical debt by proactively refactoring legacy code and improving system scalability and performance.
• Define and maintain the team’s code standards and best practices.

Collaboration & Quality

• Work closely with Product, Design, and Engineering peers to turn ideas into functional, production-ready features.
• Participate in Agile workflows, including sprint planning and daily stand-ups.
• Write unit and integration tests to ensure the reliability of both traditional and AI-powered systems.
• Use observability tools (like New Relic) to monitor application health and troubleshoot issues.

Technology Stack

• Backend: PHP (Laravel)
• Frontend: Vue.js.
• AI: LLM APIs (OpenAI, Anthropic, etc.), RAG, and prompt engineering.

What We're Looking For

Required

• 7–10 years of professional experience in full-stack web development.
• Proficiency in PHP (Laravel) or Node.js for backend services.
• Experience building modern, interactive UIs with Vue.js (or similar frameworks like React).
• Hands-on experience with AI: You have built or integrated LLM-powered features into a production environment.
• Solid understanding of relational databases (MySQL/PostgreSQL) and API design.
• A proactive, problem-solving mindset and a drive to learn emerging technologies.

Nice to Have

• Experience with Vector databases or AI observability tools.
• Knowledge of cloud infrastructure (AWS/GCP) and CI/CD best practices.
• Familiarity with Docker or containerized development environments.

#tttL#I-IL

#LI-Hybrid

BrainPOP is looking for an experienced Team Lead to guide our Enterprise Systems squad—a cross-functional team responsible for building and maintaining the CMS and content generation tools that power BrainPOP's educational content at scale. This role combines hands-on technical leadership, people mentorship, and pioneering AI adoption to transform how we create assessment items, reading materials, and multimedia assets.

You will lead the technical direction of our content production systems while championing AI innovation across the entire engineering organization.

What You'll Do

Technical Leadership

• Provide hands-on technical guidance, mentorship, and direction.
• Lead code reviews to ensure high standards for quality, performance, and security.
• Own architectural decisions for CMS, content pipelines, and AI integration layers.

AI Integration & Innovation

• Lead design and implementation of AI systems for scalable content production (e.g., assessments, reading materials).
• Champion AI adoption, new processes, and best practices across the engineering organization.
• Guide the team on prompt engineering, model evaluation, security, monitoring, and cost awareness.
• Serve as an AI thought leader, staying current with emerging developments.

Enterprise Systems & CMS Ownership

• Own the technical direction of BrainPOP's CMS and content generation tools.
• Build systems that scale content production through intelligent automation and AI assistance.

Ensure enterprise tools support rapid content iteration and experimentation.

Technology & Stack

• Work primarily with PHP (Laravel) and Node.js backend, and Vue.js frontend.
• Drive decisions around frameworks, libraries, AI tooling, and content management architecture.

Collaboration & Delivery

• Partner with Content, Product, Design, and Data teams to translate needs into technical solutions.
• Participate in sprint planning, backlog grooming, and task allocation.
• Facilitate clear communication regarding goals, priorities, and technical trade-offs.

Quality & Reliability

• Define testing strategies for both traditional and AI-powered systems, including content quality evaluation.
• Own observability (e.g., New Relic), focusing on AI system performance and cost monitoring.
• Resolve critical production issues affecting content creation workflows.

Team Culture & Continuous Improvement

• Foster a positive, collaborative team culture and support team development.
• Maintain codebase health and improve development processes.
• Evangelize AI learnings across the engineering organization.

What We're Looking For

Required

• 7+ years of professional software development experience.
• 2+ years in a technical leadership role (Team Lead, Tech Lead, or similar).
• Hands-on experience integrating AI/LLM solutions into production, particularly for content generation or creative workflows.
• Deep familiarity with AI concepts: prompt engineering, model evaluation, RAG architectures, or AI observability.
• Passion for exploring and implementing emerging AI technologies.
• Experience designing scalable, production-grade systems.
• Strong communication skills and ownership-driven mindset with a passion for mentoring.

Nice to Have

• Background in CMS platforms, content management systems, or publishing workflows.
• EdTech or content-driven platform experience.
• Prior experience leading AI transformation initiatives or introducing AI tooling to engineering teams.