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Customer Success Manager (Northeast / NJ)
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For over two decades, BrainPOP has been trusted by educators and parents worldwide as a source of engaging and impactful learning experiences for all kids. With a presence in over two-thirds of U.S. districts through school and district subscriptions and an estimated annual reach of 25 million students, BrainPOP is empowering kids to take agency over their learning and excel in and out of the classroom.
The company was acquired in 2022 by KIRKBI, the family-owned holding and investment company of the LEGO brand, marking a significant milestone as their first acquisition in the digital learning realm. We are thrilled to continue making learning fun and accessible with the strategic guidance and support of KIRKBI.
About the Role
As a Customer Success Manager, you will be the driving force behind the success and growth of a portfolio of strategic school districts. Leveraging your deep understanding of BrainPOP's suite of resources and the unique needs of educational leaders, you will cultivate strong, lasting partnerships that maximize engagement, retention, and revenue expansion. This pivotal role demands a proven track record in revenue generation, exceptional consultative skills to engage district leaders on their specific goals and the evolving educational landscape (including relevant legislation, standards, and trends), and the ability to translate these insights into impactful solutions. You will also be responsible for accurate weekly forecasting, conducting thorough deal reviews, and serving as a subject matter expert within your assigned territory.
This role involves monthly travel for on-site customer engagements and/or conferences, and time spent at NYC HQ for attendance at company and team events (2-4 times per year).
The Customer Success Manager will manage a book of business in the Northeast. This hire will ideally be located in NJ or NY.
In this role, you will
- Own the end-to-end success of significant and strategic partner school districts, from seamless onboarding through successful renewal.
- Proactively identify and pursue growth opportunities within your assigned districts, initiating strategic conversations to expand adoption and upsell relevant resources.
- Create accurate pricing proposals that take into account historical customer information.
- Develop comprehensive expertise in BrainPOP's products to deliver exceptional support and service to educators.
- Serve as the primary relationship manager, expertly guiding partners through the onboarding and implementation process.
- Maintain consistent communication with district and school leaders to foster ongoing BrainPOP utilization, gather valuable feedback, share new features, and proactively address any challenges. You will champion high levels of customer satisfaction while effectively managing partner expectations.
- Collaborate with fellow Customer Success team members to develop innovative strategies for leveraging internal tools to enhance communication and support for all BrainPOP users.
- Partner closely with teams across BrainPOP to drive renewals and identify account growth opportunities. You will also communicate key observations and partner feedback to inform future product development.
- Develop and execute strategic account-based growth plans that thoughtfully consider potential risks and complexities within your territory.
You Are
- A passionate advocate for positive change in education, with genuine empathy for the needs of teachers and students.
- A highly analytical problem-solver adept at identifying barriers and collaboratively developing solutions to maximize BrainPOP's impact within districts.
- An outstanding verbal and written communicator and confident presenter capable of engaging audiences at all levels.
- A strategic listener with exceptional questioning skills, enabling you to gain a deep understanding of customer needs and challenges.
- An adaptable and proactive self-starter who thrives in dynamic environments, possessing the ability to create structure and navigate complexity effectively.
- Tenacious and results-oriented, consistently exceeding revenue targets through exceptional relationship-building and meticulous follow-through.
- Able to travel to meet and engage customers
On Your Resume
- 5+ years experience in enterprise software sales or account management in K-12 supplemental curriculum
- Proven experience in identifying value-based opportunities for customers, advocating partner needs internally and externally
- Knowledgeable about the K-12 landscape at the national and state level, including curriculum, standards, and evolving educational trends; ability to lead strategic topical conversations with district leaders
- Experience with software implementations in K-12
- Experience managing pipeline in a CRM (Salesforce preferred) and the ability to forecast and create reports to inform strategic decision-making management
- Proven competencies in project and time management; skillfully manage all drivers of account growth and customer relationships
- Experience in education or as an administrator a plus
Location:
The BrainPOP team operates in a hybrid work environment: Each role has remote flexibility and an in-person component at our New York headquarters or other meeting locations. Based on the requirements of a specific role, we may prioritize hiring within a commutable distance of our New York headquarters or in another region relevant to that role.
We can employ individuals residing in the following approved hiring states:
- Arizona
- California
- Connecticut
- Florida
- Georgia
- Illinois
- Massachusetts
- Minnesota
- Missouri
- New Jersey
- New York
- North Carolina
- Ohio
- Oregon
- Pennsylvania
- South Carolina
- Tennessee
- Texas
- Washington
#LI-Hybrid
Life at BrainPOP
At BrainPOP, our work directly impacts how teachers teach and students learn. They inspire us to build solutions that facilitate joy and meaningful learning outcomes. Our commitment to educators and kids is reflected in our dedication to the BrainPOP team: ensuring their experience is empowering, creative, collaborative, playful, and anchored in learning and growth.
Our team is made up of educators, data scientists, published authors, engineers, artists, bakers, film buffs, cyclists, dual citizens, and so much more. We value diversity and inclusion, collaboration, and learning from multiple perspectives.
We believe that a diverse organization is a more effective organization. BrainPOP is an Equal Opportunity/Affirmative Action Employer.
NOTICE: We have become aware of various fraudulent websites and third parties impersonating our company and offering false job opportunities. These offers are not affiliated with BrainPOP and are considered part of an unlawful recruitment scam. To ensure your safety and protect your personal information we strongly recommend that you only apply for positions through the official BrainPOP website or BrainPOP's official LinkedIn page. If you receive any job offers or communications that do not originate from this page or our official e-mail domain brainpop.com, please treat them as suspicious and do not engage or provide any personal information. For any questions or to report suspicious activity, please contact us directly at legal@brainpop.com. While we have reported this general fraud to the authorities, you can report this fraud on your own behalf to the Federal Trade Commission (https://reportfraud.ftc.gov/) and the Federal Bureau of Investigation’ s Internet Crime Complaint Center (https://www.ic3.gov/).
Ready to apply?
Apply to BrainPOP
For over two decades, BrainPOP has been trusted by educators and parents worldwide as a source of engaging and impactful learning experiences for all kids. With a presence in over two-thirds of U.S. districts through school and district subscriptions and an estimated annual reach of 25 million students, BrainPOP is empowering kids to take agency over their learning and excel in and out of the classroom.
The company was acquired in 2022 by KIRKBI, the family-owned holding and investment company of the LEGO brand, marking a significant milestone as their first acquisition in the digital learning realm. We are thrilled to continue making learning fun and accessible with the strategic guidance and support of KIRKBI.
About the Role
A successful Regional Sales Manager (RSM) will be an expert in the educational landscape of their assigned territory. They will understand state specific curriculum needs and initiatives, district nuances, and funding trends.The successful candidate will be able to create, develop, and act upon a strategic regional territory plan to drive territory growth.
This role requires a keen understanding of the balance of top down (district) and bottom up (school level) selling and requires a proven success record for selling at the district and school level. The ideal candidate will have strong prospecting capabilities with past success developing opportunities and driving new, upsell, and cross sell business for an Ed-Tech (and ideally supplemental curriculum) organization. They will also possess excellent collaboration and coordination skills to partner with a Customer Success Manager to support and facilitate the expansion and upsell into existing healthy regional accounts.
The RSM’s territory will include states in the West region, and our ideal candidate is based in California (candidates in a a nearby state in the West may also be considered). Regional travel in the assigned territory is required (20-40%).
In this role, you will
- Be a regional expert for your assigned territory and effectively be able to craft messaging/positioning to the unique state(s) you are supporting
- Be responsible for the New/Upsell/Cross sell growth in your assigned regional territory
- Develop and maintain a diversified pipeline of prospective district and school clients and assume all key territory management in your region
- Demonstrate excellence in outbound prospecting to opportunity conversion through a variety of modes including, but not limited to phone calls, marketing supported campaigns, regional events and conferences, state specific webinars, social media. etc.
- Be able to speak effectively to the power of BrainPOP
- Deliver upon the full sales cycle from prospecting to close.
- Deliver professional sales presentations, both face-to-face and virtually, to demonstrate how the company’s curriculum technology can effectively impact student learning
- Achieve quarterly and annual revenue targets
- Data driven sales expert who is able to maintain accurate, data-driven reporting of the pipeline, account plans, and territory management activities to drive new business growth and regional expansion.
- Facilitate in-office engagements and events with local customers and prospects; manage all aspects of the event including communications, preparation of space and resources, and day-of execution.
- Partner with sales leadership to drive impact and measure ROI around in- office customer and prospect events.
You Are
- Self-starter with the ability to manage all phases of the sales process, from lead generation to closing deals to developing client relationships – with proven results surpassing set quotas.
- Energetic and independent with a strong work ethic.
- An articulate communicator with strong writing skills to audiences of all levels.
- A skilled consultative sales person able to uncover district pain points, build needs-based proposals, and guide clients through the buying processes.
- Organized and able to prioritize and plan tasks.
- Disciplined about CRM pipeline management and data integrity.
- Able to travel in your assigned territory/region (20-40%).
On Your Resume
- 5+ years of solution-based, strategic sales experience in education technology, specifically curriculum, both at the school and district level.
- Experience selling in California and in the West region
- Evidence of quota achievement over consecutive years in the assigned territory.
- Demonstrated experience as a regional sales expert, managing the assigned sales territory through a full sales cycle.
- Experience providing presentations demonstrating curriculum or technologies both online and face-to-face.
- Experience managing pipelines in CRM systems like Salesforce; leverage data and reporting for strategic decision making.
- Experience selling ELL products a plus.
- Prior teaching experience is a plus.
- Bachelor's Degree preferred.
- Valid Driver’s License required.
Location
The BrainPOP team operates in a hybrid work environment: Each role has remote flexibility and an in-person component at our New York headquarters or other meeting locations. Based on the requirements of a specific role, we may prioritize hiring within a commutable distance of our New York headquarters or in another region relevant to that role.
We are able to employ remotely out of the following approved hiring states:
- Arizona
- California
- Connecticut
- Florida
- Georgia
- Illinois
- Massachusetts
- Minnesota
- Missouri
- New Jersey
- New York
- North Carolina
- Ohio
- Oregon
- Pennsylvania
- Tennessee
- Texas
#LI-Remote
#LI-DNI
Life at BrainPOP
At BrainPOP, our work directly impacts how teachers teach and students learn. They inspire us to build solutions that facilitate joy and meaningful learning outcomes. Our commitment to educators and kids is reflected in our dedication to the BrainPOP team: ensuring their experience is empowering, creative, collaborative, playful, and anchored in learning and growth.
Our team is made up of educators, data scientists, published authors, engineers, artists, bakers, film buffs, cyclists, dual citizens, and so much more. We value diversity and inclusion, collaboration, and learning from multiple perspectives.
We believe that a diverse organization is a more effective organization. BrainPOP is an Equal Opportunity/Affirmative Action Employer.
NOTICE: We have become aware of various fraudulent websites and third parties impersonating our company and offering false job opportunities. These offers are not affiliated with BrainPOP and are considered part of an unlawful recruitment scam. To ensure your safety and protect your personal information we strongly recommend that you only apply for positions through the official BrainPOP website or BrainPOP's official LinkedIn page. If you receive any job offers or communications that do not originate from this page or our official e-mail domain brainpop.com, please treat them as suspicious and do not engage or provide any personal information. For any questions or to report suspicious activity, please contact us directly at legal@brainpop.com. While we have reported this general fraud to the authorities, you can report this fraud on your own behalf to the Federal Trade Commission (https://reportfraud.ftc.gov/) and the Federal Bureau of Investigation’ s Internet Crime Complaint Center (https://www.ic3.gov/).
Ready to apply?
Apply to BrainPOP