Sr. Sales Operations Manager 

Skopje, Zagreb, Spit, Budapest, hybrid

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

As part of the sales operations team in EMEA, you will be responsible for proactively driving new business by identifying and engaging high-potential prospects, expanding the agency's regional reach by using a range of inbound and outbound sales tactics. You will play a critical role in the sourcing of new business leads. You will do this by executing targeted and thoughtful outreach campaigns and nurture valuable connections, generating coffee dates for the sales teams and supporting sales growth initiatives. 

WHAT YOU'LL DO

• Build, manage and execute outreach campaigns in Linkedin and Outreach.io to agreed target lists, constantly monitoring engagement and adjusting accordingly to grow our DEPT®fluencers networks with relevant connections
• Support ongoing outreach hustles as well as partner and conference/event hustles for our EMEA markets by building target lists, drafting outreach copy, coordinating meetings, generating registrations & coffee dates in close collaboration with the marketing team & the growth marketing team
• Develop, manage and support with a proper follow up strategies and workflows
• Contribute to the creation of campaign themes and outreach ideas with the marketing team & the growth marketing team, and execute engagement strategies for UKI to help nurture prospects into tangible connections that will be handed to the sales team (incl ABM)
• Attend relevant industry events, support with lead/coffee date preparation & organisation, and represent DEPT®
• Manage the qualification of marketing qualified leads (MQLs) against specified criteria and coordinate outreach with key executives at DEPT® to ensure the best results.
• Support with the administration and clean-up of our CRM system (Salesforce). By checking dashboards and holding other lead owners accountable you’re making sure the data of our internal information database is up to date at all times. 

KPI's

• Growth of DEPTfluencer profiles relevant new connections 
• Generate registrations for owned events / generate scheduled meetings for external events with relevant new prospects
• Nurturing existing DEPTfluencer networks/connections & building conversations 
• Generating & preparing coffee dates

WHAT YOU'll BRING

• Are internationally oriented and master the English language in speaking and writing;
• Have strong verbal and written communication skills, interpersonal and organisational skills;
• Are commercially driven, 
• Have good time management skills and the ability to stay flexible in a fast paced environment; you can quickly switch between topics and campaigns, 
• Are very well organised and structured and able to effectively communicate the status and developments of your work;
• Are the example of proactivity and result-orientation and you always apply a confident, can-do attitude;
• Are a great listener and able to identify both a client's needs and that of your colleagues;
• Can demonstrate being a trusted first point of contact for new business leads to conduct a thorough qualification process, providing a detailed handover to the sales team;
• Are interested in getting to know a full range of communication techniques, including goal oriented calling, emailing, LinkedIn etc. to build engagement and achieve results;
  
  

WHAT YOU'll GET

• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities
• Additional specific benefits depending on location

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

Implementation Lead, Hypercare

North Macedonia

Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfil this valuable mission. That’s where you come in.

The Role

You will take ownership of helping our customers succeed during the critical first 30 days, with a strong focus on implementation, adoption, and retention. You will guide shops through a smooth transition onto the platform, ensuring they quickly realize value and build confidence in using Slice solutions in their day-to-day operations. You will lead customer training and education, equipping shop owners and their teams with the knowledge and best practices needed to fully leverage the platform. By providing proactive support, troubleshooting, and early lifecycle guidance, you will help identify and resolve challenges early, setting shops up for sustained success. You will become an expert in Slice solutions and offerings, reinforcing the partnership established by the Sales team while identifying opportunities to deepen engagement through additional products and services. This role plays a critical part in positioning Slice as a trusted technology partner, driving long-term adoption and maximizing customer value. 

The Team

You will partner closely with all Slice sales and post-sales teams to support product sales and adoption, and work alongside the Implementation organization to maximize efficiency, expand our shop base, and reduce churn through strong, lasting relationships with shop owners. You would be included in all running tests for new initiatives,working closely with operations, marketing and product teams, ensuring real dedication and be prepared for new learnings on a continuous level.Your work will directly contribute to growing Slice revenue and deepening our relationship with shops by ensuring a seamless onboarding experience and providing hands-on education and support.

The Winning Recipe 

We are seeking a visionary and customer-obsessed Implementation Lead to own the implementation process of shops in their first 30 days

The core competencies this role calls for:

• Excellent verbal and written English skills
• Excellent communication skills and selling/upselling skills
• 1-2 years of account management experience, sales experience is a plus
• Proficient in Google Docs and Excel
• Self-starter eager to learn and grow in a fast-paced exciting startup environment
• Coachable and welcomes feedback for continuous self-improvement
• Excellent listener, assertive, persistent and persuasive, as well as high-energy and fearless
• Adaptable willing to move quickly and adjust with all the nuances of a startup culture
• Stellar time management skills with the ability to recognize and focus on high priority tasks

The Extras

Working at Slice comes with a comprehensive set of benefits, but here are some of the unexpected highlights:

• A team obsessed with ping pong tournaments, pizza Fridays and summer parties!
• Company structure that encourages career development, strong career path in sales; you will be recognized for hard work
• Wellbeing + learning and development program

The Hiring Process

Here’s what you can expect from our hiring process if your candidacy progresses smoothly. We move quickly and strive for a fast turnaround from the final interview to the offer.

• 30 minute introductory meeting with your Recruiter
• 30 minute hiring manager meeting
• 30 minute team meeting
• 30 minute final interview
• Offer!

Privacy Notice Statement of Acknowledgment

When you apply for a job on this site, the personal data contained in your application will be collected by Slice. Slice is keeping your data safe and secure. Once we have received your personal data, we put in place reasonable and appropriate measures and controls to prevent any accidental or unlawful destruction, loss, alteration, or unauthorised access. If selected, we will process your personal data for hiring /employment processes, as well as our legal obligations.

If you are not selected for the job position and you have given consent on the question below (by selecting "Give consent") we will store and process your personal data and submitted documents (CV) to consider eligibility for employment up to 365 days (one year). You have the right to withdraw your previously given consent for storing your personal data and CV in the Slice database considering eligibility for employment for a year. You have the right to withdraw your consent at any time.

For additional information and / or exercise of your rights to the protection of personal data, you can contact our Data Protection Officer, e-mail: privacy@slice.com

The work we do at Loka changes lives: whether it’s helping millions of children learn to read, cutting billions of dollars in food waste or accelerating the discovery of cancer treatments. We’re the 2024 AWS Innovation Partner of the Year and we deliver at the highest level while taking every other Friday off (yes, really).

Loka is looking for an HX Operations Manager to build and lead a scalable, reliable and human-centered operations engine that supports our global growth. This role combines leadership, operational excellence and hands-on execution to ensure our employee operations run smoothly, consistently and with clear ownership across regions. You will lead and evolve HR Operations across Eastern and Western Europe, USA and LATAM, balancing execution, structure and scalability while ensuring compliance, consistency and operational excellence.

Join us to build systems that scale, improve employee experience and shape how operations support a fast-growing global organization.

The Role

• Lead, coach and develop a distributed HR Operations team across multiple regions. 
• Set a clear bar for ownership, standards and quality across all HR Ops processes.
• Escalate complex or high-risk operational matters as needed.
• Own and continuously improve the full HR Operations lifecycle, including onboarding, offboarding, compliance, payroll coordination, benefits, vendors and internal programs.
• Identify operational bottlenecks, risks and inconsistencies and implement solutions that scale with company growth.
• Balance global consistency with local legal and cultural requirements.
• Treat HR Operations as an internal service, prioritizing work based on urgency, employee impact, risk and cost.
• Design scalable processes, improve documentation and reduce manual work through automation and better tooling. 
• Partner with Finance, Legal, HRIS and Leadership to ensure aligned and reliable operations.

Requirements

• 5+ years in HR, People, or Operations roles with end-to-end operational ownership
• 3 years of experience leading and developing teams
• Strong hands-on experience managing operational processes (onboarding, compliance, payroll coordination, contracts, benefits, etc.)
• Experience operating in service-oriented environments, balancing prioritization, response time, and impact
• Demonstrated experience scaling operations in growing environments (startup, scaling company, or evolving organization)
• Background in the IT/technology sector
• Strong client/service mindset, understanding operational impact on employees and business outcomes
• Experience working in globally distributed or remote-first organizations
• Strong operational rigor, ownership and attention to accuracy and risk management
• Fluent English used daily in professional environments

Additional Strengths

• Regular collaboration with Finance and/or Legal teams
• Process and systems mindset, including automation, workflow optimization and documentation
• Ability to balance leadership with hands-on execution when needed

Benefits

• Every other Friday off: 26 extra days off per year
• Remote-first: Work where you feel most productive
• Explore Program: Live 3 months in Portugal, Colombia, or Macedonia
• Relo Program: Relocate permanently to one of our European hubs
• LokaLabs™: Build moonshot solutions to real-world problems
• Paid vacation, sick days, and local holidays
• Mental health and wellness benefits

Your achievements matter to us! Ensure your CV and LinkedIn profile are up to date and accurately reflect your experience.

The work we do at Loka changes lives: whether it’s helping millions of children learn to read, cutting billions of dollars in food waste or accelerating the discovery of cancer treatments. We’re the 2024 AWS Innovation Partner of the Year and we deliver at the highest level while taking every other Friday off (yes, really).

Loka is looking for an HX Operations Manager to build and lead a scalable, reliable and human-centered operations engine that supports our global growth. This role combines leadership, operational excellence and hands-on execution to ensure our employee operations run smoothly, consistently and with clear ownership across regions. You will lead and evolve HR Operations across Eastern and Western Europe, USA and LATAM, balancing execution, structure and scalability while ensuring compliance, consistency and operational excellence.

Join us to build systems that scale, improve employee experience and shape how operations support a fast-growing global organization.

The Role

• Lead, coach and develop a distributed HR Operations team across multiple regions. 
• Set a clear bar for ownership, standards and quality across all HR Ops processes.
• Escalate complex or high-risk operational matters as needed.
• Own and continuously improve the full HR Operations lifecycle, including onboarding, offboarding, compliance, payroll coordination, benefits, vendors and internal programs.
• Identify operational bottlenecks, risks and inconsistencies and implement solutions that scale with company growth.
• Balance global consistency with local legal and cultural requirements.
• Treat HR Operations as an internal service, prioritizing work based on urgency, employee impact, risk and cost.
• Design scalable processes, improve documentation and reduce manual work through automation and better tooling. 
• Partner with Finance, Legal, HRIS and Leadership to ensure aligned and reliable operations.

Requirements

• 5+ years in HR, People, or Operations roles with end-to-end operational ownership
• 3 years of experience leading and developing teams
• Strong hands-on experience managing operational processes (onboarding, compliance, payroll coordination, contracts, benefits, etc.)
• Experience operating in service-oriented environments, balancing prioritization, response time, and impact
• Demonstrated experience scaling operations in growing environments (startup, scaling company, or evolving organization)
• Background in the IT/technology sector
• Strong client/service mindset, understanding operational impact on employees and business outcomes
• Experience working in globally distributed or remote-first organizations
• Strong operational rigor, ownership and attention to accuracy and risk management
• Fluent English used daily in professional environments

Additional Strengths

• Regular collaboration with Finance and/or Legal teams
• Process and systems mindset, including automation, workflow optimization and documentation
• Ability to balance leadership with hands-on execution when needed

Benefits

• Every other Friday off: 26 extra days off per year
• Remote-first: Work where you feel most productive
• Explore Program: Live 3 months in Portugal, Colombia, or Macedonia
• Relo Program: Relocate permanently to one of our European hubs
• LokaLabs™: Build moonshot solutions to real-world problems
• Paid vacation, sick days, and local holidays
• Mental health and wellness benefits

Your achievements matter to us! Ensure your CV and LinkedIn profile are up to date and accurately reflect your experience.

Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulflil this valuable mission. That’s where you come in.

The Challenge to Solve

Support our restaurant partners by streamlining their internal operations so they can focus on their core strength - preparing and delivering great food! We’re looking for a customer experience manager who will  deliver reliable service for shops and customers, drive engagement and lead growth initiatives. This role focuses on service level outcomes, district shop health, and cross site consistency, while reducing churn drivers and improving the overall shop experience. 

The Role

This role calls  for performance and consistency across sites and regions. You’ll lead supervisors and people managers, drive outcomes, and strengthen execution across quality, training, people development and day to day operations. You will own KPI outcomes across assigned regions and partners, including service level, answer rate, QA, error rate, and shop churn. You’ll run an operating structure that drives accountability, including weekly data driven reviews and calibrations and improve org health through leadership development, engagement, retention, and schedule reliability. This role drives capacity planning and people  strategy, including coverage, hiring, and routing efficiency and ensures consistent execution of standard processes,  escalations, and service standards across all sites. Ultimately, you’ll turn performance insights into clear action plans that improve speed, accuracy, and customer experience.

Please note that this is a full-time on-site job with working hours from 4pm to 12am.

The Team

You’ll lead supervisors and people managers through clear goals, coaching, and performance management. You will strengthen the operating model across training and quality by partnering with Training, QA, People Partner, and Data. You’ll also partner cross functionally to reduce churn and reduce recurring shop and customer friction

The Winning Recipe
These are the core competencies this role calls for:

• 3 to 5 years experience in call center operations, with at least 2 years leading supervisors or managers with clear KPI ownership and sustained performance improvement
• Excellent verbal and written English skills
• Strong analytical skills and comfort using dashboards, spreadsheets, and QA reporting
• Demonstrated ability to coach, develop and collaborate cross functionally with Product, Ops, People Partner, QA, Training 
• Strong communication, problem solving and decision making skills
• Ability to prioritise, time-manage and stay calm and effective in a high paced environment
• Must be able to travel to Slice sites and BPO partner locations

The Extras
Working at Slice comes with a comprehensive set of benefits, but here are some of the unexpected highlights:

• Pizza Fridays
• Private health insurance
• Wellbeing program
• Learning and Development Program

The Hiring Process

You’ll find a summary of your expected interview process below and we’ll stick to this as closely as possible, but please note this may be subject to change.

• 30 minute meeting with Recruiter
• 45 minute meeting with Hiring Manager
• 30 minute meeting with Director of Customer/Restaurant Support
• 30 minute meeting with VP of Customer Service
• 30 minute meeting with HR
• Offer!

At Slice we are committed to fostering an inclusive, diverse, and supportive workplace. Our core values – We’re doers, Nail the basics, Better together, We’re Pan Atlantic, Build in Public and It’s a pizza Party - guide everything we do, innovate, learn and grow.

Privacy Notice Statement of Acknowledgment

When you apply for a job on this site, the personal data contained in your application will be collected by Slice. Slice is keeping your data safe and secure. Once we have received your personal data, we put in place reasonable and appropriate measures and controls to prevent any accidental or unlawful destruction, loss, alteration, or unauthorised access. If selected, we will process your personal data for hiring /employment processes, as well as our legal obligations. If you are not selected for the job position and you have given consent on the question below (by selecting "Give consent") we will store and process your personal data and submitted documents (CV) to consider eligibility for employment up to 365 days (one year). You have the right to withdraw your previously given consent for storing your personal data and CV in the Slice database considering eligibility for employment for a year. You have the right to withdraw your consent at any time.

For additional information and / or exercise of your rights to the protection of personal data, you can contact our Data Protection Officer, e-mail: privacy@slicelife.com

In the last year at Loka, we’ve helped clients advance the world’s #1 AI reading tutor, eliminate $1B in food waste and develop novel drugs for fighting cancer. To cap it off, at the end of 2024 Loka was recognized by AWS as Innovation Partner of the Year, outshining 150,000 partners for the title. And we did it all while working remotely and enjoying every other Friday off 😎

We’re seeking a Senior Compliance Specialist to join our growing team. With a majority of our clients in Healthcare, Life Sciences, FinTech and other highly regulated industries, our compliance expertise is a company asset that separates us from our competitors. You’ll apply your talent and experience alongside our Head of Compliance, helping us expand our capacity as we take on more and bigger clients.

The Role

• Assist the Head of Compliance/Compliance Project Manager with developing company policies and procedures compliant with FDA, SOC 2, HIPAA, ISO 27001, NIST, ISO 42001, GDPR, PCI and other applicable regulatory requirements in cooperation with other team members and clients.
• Participate in risk assessments and gap analysis against frameworks (SOC, ISO, HIPAA, PCI, etc.).
• Support ongoing management of security awareness training platforms and Mobile Device Management (MDM) solutions, including user enrollment, policy enforcement and compliance reporting.
• Attend client meetings to assist in documenting compliance and regulatory requirements.
• Assist the Head of Compliance/Compliance Project Manager in documenting controls (ex.Control matrix, lead sheets) and actively participate in preparing tasks/assignments for applicable teams (DevOps, System Administration, Operations, Engineering) to ensure compliance with company policies.
• Assist in performing periodic audit testing of the established controls/requirements in the Control Matrix and other company policies and procedures.
• Assist in gathering evidence and reviewing results of the audit testing by actively communicating with relevant technical and operations teams.
• Assist in documenting exceptions, if any, from the audit testing and participate in assigning, monitoring and documenting remediation steps.
• Provide detailed compliance project status reports to the Head of Compliance/Compliance Project Manager.
• Communicate proactively to Head of Compliance/Compliance Project Manager regarding any potential issues.
• Support the Head of Compliance/Compliance Project Manager during the communication with auditors regularly before and during an audit period, if applicable.
• Attend relevant trainings and courses to gain new skills and assist the Head of Compliance/Compliance Project Manager in understanding and implementing new compliance and regulatory requirements.

Desired Hard Skills

• 2+ years of Compliance Operations experience with FDA, SOC 2, HIPAA, NIST, ISO 27001, ISO 42001, PCI and other applicable audits or other applicable standards
• Experience with project management tools such as Asana, Jira or Trello is a plus
• Strong understanding of the Software Development Life Cycle (SDLC) and development best practices is a plus
• Experience with implementing controls in AWS, Google Cloud, Azure, GitHub and other platforms is a plus
• GRC platforms experience is a plus
• English language fluency. We work entirely in English for meetings, customer calls and business communications.

Personality Profile

• Curious: You desire to learn about different industries.
• Autonomous: You excel as part of a fully remote, globally distributed team.
• Collaborative: You enjoy communicating and working with others.
• Adaptable: You operate with a startup mindset and move at a startup pace.

Benefits

• Every other Friday off (26 extra days off a year)
• Remote-first culture, with local office hubs available in certain cities
• Explore and Relocation programs (three months work abroad or full international relo)
• Paid sick days and local holidays
• Business English classes program
• Continuous learning support
• Fitness and/or mental health subscriptions
• Access to LokaLabs, our internal research and development program
• Defined career path

Please submit your CV in English.

In the last year at Loka, we’ve helped clients advance the world’s #1 AI reading tutor, eliminate $1B in food waste and develop novel drugs for fighting cancer. To cap it off, at the end of 2024 Loka was recognized by AWS as Innovation Partner of the Year, outshining 150,000 partners for the title. And we did it all while working remotely and enjoying every other Friday off 😎

We’re seeking a Senior Compliance Specialist to join our growing team. With a majority of our clients in Healthcare, Life Sciences, FinTech and other highly regulated industries, our compliance expertise is a company asset that separates us from our competitors. You’ll apply your talent and experience alongside our Head of Compliance, helping us expand our capacity as we take on more and bigger clients.

The Role

• Assist the Head of Compliance/Compliance Project Manager with developing company policies and procedures compliant with FDA, SOC 2, HIPAA, ISO 27001, NIST, ISO 42001, GDPR, PCI and other applicable regulatory requirements in cooperation with other team members and clients.
• Participate in risk assessments and gap analysis against frameworks (SOC, ISO, HIPAA, PCI, etc.).
• Support ongoing management of security awareness training platforms and Mobile Device Management (MDM) solutions, including user enrollment, policy enforcement and compliance reporting.
• Attend client meetings to assist in documenting compliance and regulatory requirements.
• Assist the Head of Compliance/Compliance Project Manager in documenting controls (ex.Control matrix, lead sheets) and actively participate in preparing tasks/assignments for applicable teams (DevOps, System Administration, Operations, Engineering) to ensure compliance with company policies.
• Assist in performing periodic audit testing of the established controls/requirements in the Control Matrix and other company policies and procedures.
• Assist in gathering evidence and reviewing results of the audit testing by actively communicating with relevant technical and operations teams.
• Assist in documenting exceptions, if any, from the audit testing and participate in assigning, monitoring and documenting remediation steps.
• Provide detailed compliance project status reports to the Head of Compliance/Compliance Project Manager.
• Communicate proactively to Head of Compliance/Compliance Project Manager regarding any potential issues.
• Support the Head of Compliance/Compliance Project Manager during the communication with auditors regularly before and during an audit period, if applicable.
• Attend relevant trainings and courses to gain new skills and assist the Head of Compliance/Compliance Project Manager in understanding and implementing new compliance and regulatory requirements.

Desired Hard Skills

• 2+ years of Compliance Operations experience with FDA, SOC 2, HIPAA, NIST, ISO 27001, ISO 42001, PCI and other applicable audits or other applicable standards
• Experience with project management tools such as Asana, Jira or Trello is a plus
• Strong understanding of the Software Development Life Cycle (SDLC) and development best practices is a plus
• Experience with implementing controls in AWS, Google Cloud, Azure, GitHub and other platforms is a plus
• GRC platforms experience is a plus
• English language fluency. We work entirely in English for meetings, customer calls and business communications.

Personality Profile

• Curious: You desire to learn about different industries.
• Autonomous: You excel as part of a fully remote, globally distributed team.
• Collaborative: You enjoy communicating and working with others.
• Adaptable: You operate with a startup mindset and move at a startup pace.

Benefits

• Every other Friday off (26 extra days off a year)
• Remote-first culture, with local office hubs available in certain cities
• Explore and Relocation programs (three months work abroad or full international relo)
• Paid sick days and local holidays
• Business English classes program
• Continuous learning support
• Fitness and/or mental health subscriptions
• Access to LokaLabs, our internal research and development program
• Defined career path

Please submit your CV in English.