Who we are

Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa.
Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit and business management tools to help them succeed. Moniepoint processed $182 billion in 2023, and currently processes the majority of the POS transactions in Nigeria.

Job Overview:

The E-Business Control Officer supports the E-Business Control Manager in conducting internal control assessments to validate the adequacy and effectiveness of controls within Moniepoint MFB's SBU products. This role assists in developing test scripts and control programs to ensure the completeness and accuracy of daily qualifying transactions across various product classes. The Associate will also help to validate the correct proofing of settlement positions in assigned inbound/ receivables and outbound/ payables GLs due to and from counterparties in line with SLAs  and report all unconventional settlement  positions for regularization  max (T+3)

Duties & Responsibilities:

• Assist in monitoring and reporting on automations or processes to daily test and report on outstanding settlement positions (inbound/receivable and outbound/payable) in GL or accounts of various e-business products, ensuring exposures are closed out latest T+3.
• Support daily monitoring of automations or processes to report on net exposure in any Accounts Receivable and Accounts Payable product class above acceptable thresholds (days and and value).
• Help monitor individual product settlement accounts and GL data for outliers in patterns or trends to proactively detect wrong GL configuration, wrong product output, unconventional GL or account positions, and assist in following up for timely resolution (max T+3)
• Assist in monitoring automations that test transactions data, systems configurations, and applications to validate that only qualified transactions are streamed and accepted for processing.
• Support the curation of dependencies embedded in product and transaction processing, applications, and databases, and assist in testing their data or output for conformity with design.
• Participate in executing risk-based control assessments to evaluate the design and operational effectiveness of controls within the e-business and products environment.
• Conduct test of control programme via checklist that reviews the adequacy of controls embedded in products to validate its completeness and the effectiveness of end-to-end processing, including transaction limits, approval status/hierarchies, and real-time monitoring for outliers.
• Communication of assessment findings, results, and recommendations to stakeholders and line-managers.
• Collaborate with other relevant stakeholders to develop and implement a comprehensive control framework for all e-business platforms, digital channels, and online payment systems.
• Carry out any other tasks as assigned or become necessary  to improve the e-business control environment and the overall  internal control maturity posture of Moniepoint MFB.

Qualifications:

• Educational Background: A Bachelor's degree in Accounting, Business, Information Technology,  or a related field.
• Certifications: Relevant professional certifications such as CISA (Certified Information Systems Auditor), ICAN, or others related to IT or risk management.
• Experience: 4 - 5 years proven experience in e-Business control assessment, IT auditing, or a related field, with a strong understanding of E -Products. Experience in the banking or financial services sector is often preferred.
• Framework and Standard Knowledge: In-depth knowledge and practical experience with the COSO internal control framework and relevant ISO standards, including ISO 31000 (Risk Management) and the COSO framework is essential.

Skills and Competencies:

Skills, Competencies, Technical and Non technical
What you need to succeed

• Technical Understanding: A good understanding of transaction data flow pipelines, settlement processing and accounts receivable and payable management.
• Assessment Skills: Strong planning and execution skills for conducting internal control assessments, including design and operations effectiveness testing.
• Risk Management: Experience in assessing risk ownership, risk registers, and integrating principles from ISO 31000.
• Communication: Excellent written and verbal communication skills to effectively communicate assessment findings, results, and recommendations to stakeholders at various levels.
• Analytical Skills: Strong analytical and problem-solving skills to identify control deficiencies, assess their impact, and develop remediation plans.
• Organizational Skills: Excellent organizational and time management skills to manage multiple assessments, remediation efforts, and reporting requirements.
• Attention to Detail: Meticulous attention to detail to ensure accuracy in assessments, documentation, and reporting.

What we can offer you

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning: We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation: You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter
• An interview with a business lead.
• A behavioural and technical interview with a member of the executive team. 

Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are

Moniepoint is Africa’s all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer. We are on a mission to create financial happiness for everyone, everywhere.

What We Do

At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure.

Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.

Job Purpose

The Lead, Inbound Sales is responsible for driving consistent revenue performance across the inbound sales team by coaching, managing, and developing a team of Inbound Sales agents. You will serve as the operational backbone of the inbound function, ensuring process adherence, maintaining pipeline health, hitting team targets, and creating a culture of continuous improvement. This role bridges frontline execution and sales leadership, combining hands-on deal involvement with day-to-day team management.

Key Responsibilities

Team Leadership & Coaching

• Lead & Develop: Manage a team of Inbound Sales Representatives, providing daily guidance, motivation, and performance support.
• Coach: Conduct regular 1:1s, call reviews, and coaching sessions to develop reps' product knowledge, objection handling, and closing skills.
• Onboard: Onboard new team members, ensuring they are fully ramped within the first 90 days in line with defined success metrics.
• Performance Management: Identify skill gaps across the team and design targeted coaching plans or escalate training needs to the Sales Manager.

Sales Operations & Performance

• Drive Targets: Own team-level sales targets (weekly, monthly, quarterly) and ensure reps consistently meet or exceed individual quotas.
• Track Activity: Monitor daily activity metrics, calls made, demos conducted, leads qualified, deals closed, and intervene proactively when performance dips.
• Deal Support: Step in to support complex or high-value deals, co-selling where needed to rescue at-risk opportunities.
• Pipeline Management: Maintain and enforce accurate CRM hygiene across the team, reviewing pipeline data and deal stages regularly.

Process & Quality Assurance

• Process Adherence: Ensure all inbound inquiries are responded to on schedule and in line with the defined business process.
• Quality Control: Review and score sales calls and demos for quality; share feedback in structured call review sessions.
• Continuous Improvement: Identify and flag recurring bottlenecks in the lead-to-conversion journey and work with cross-functional teams to resolve them.
• Handoff Management: Own the smooth handoff process between Sales and Onboarding, ensuring customers transition seamlessly post-purchase.

Cross-Functional Collaboration

• Marketing Feedback: Provide structured feedback on lead quality from various channels to the Marketing, Business, and Growth teams.
• Product Alignment: Collaborate with Product and Customer Success to stay current on platform updates, ensuring the team delivers accurate and compelling demos.
• Leadership Reporting: Represent the inbound team in sales leadership meetings, reporting on performance, blockers, and team insights.

Reporting & Analysis

• Reporting: Prepare weekly and monthly team performance reports for the Growth Manager, including quota attainment, conversion rates, and activity data.
• Analysis: Analyse team performance trends and recommend data-driven improvements to the inbound sales process.

Qualifications & Experience

• 4 - 8 years of experience in inbound or SaaS sales, with at least 4 years in a team lead, senior, or supervisory capacity
• Demonstrated track record of consistently meeting or exceeding individual sales quotas
• Experience coaching or mentoring junior sales reps, either formally or informally
• Proficiency with CRM tools (e.g., HubSpot, Salesforce, Zoho) and sales engagement platforms
• Excellent verbal and written communication skills,  able to run effective meetings, deliver feedback, and present to leadership
• Strong analytical skills, comfortable reading pipeline data, identifying trends, and making decisions from metrics
• Bachelor's degree or equivalent work experience preferred

About You

• You're a natural motivator who leads by example. Your team performs well because they trust and respect you
• You balance accountability with empathy; you hold people to high standards while genuinely investing in their growth
• You're comfortable in ambiguity and can make sound decisions quickly, especially when the team needs direction
• You're data-driven but people-first, you use numbers to guide decisions, not to manage by fear
• You thrive in fast-paced environments and can manage competing priorities without losing focus
• You take ownership. If the team misses a target, you look inward before looking outward

What Success Looks Like (First 90 Days)

• Weeks 1–2: Complete full product and process onboarding. Shadow all reps on calls and demos. Establish 1:1 cadences with each team member.
• Weeks 3–4: Run first structured call review sessions. Identify top performers and reps needing coaching. Audit CRM for pipeline accuracy.
• Month 2: Implement at least one process improvement based on early observations. Begin tracking team KPIs on a weekly basis.
• Month 3: Team achieves 85–100% of the monthly quota. All reps have active coaching plans. First performance report delivered to Sales Manager.

What we can offer you

Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.

Learning: We have a learning-and-development-focused environment, with an emphasis on knowledge sharing, training, and regular internal technical talks.

Compensation: You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter.
• An interview with the operations lead.
• A behavioural and technical interview with the business lead.

Moniepoint is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

About You and The Role

The Operations Excellence Manager plays a critical role in enhancing the efficiency, quality, and safety of Zipline’s operations. In this role, you will build and scale the quality, safety, and operational governance systems that enable country teams to run high-performing, compliant operations with strong local ownership. You’ll evolve the tools, standards, documentation, and training that drive consistent performance across operational sites, strengthen audit and incident management processes, and lead continuous improvement initiatives across the network. This role requires strong systems thinking and a scalability mindset. Reporting to the Country Head of Product, you’ll work closely with Nest Leads, Compliance Officers, Zipline Academy, and Engineering and Regulatory teams to raise operational standards while empowering country teams to execute locally.

What You’ll Do

Quality & Safety Governance Systems

• Design, maintain, and evolve Zipline’s global quality, safety, and compliance systems, including playbooks, manuals, and tools, to ensure consistent, compliant, and high-performing operations.
• Partner with internal stakeholders to establish and maintain governance structures, documentation standards, and oversight tools that enable nests to own execution.
• Define and track country-level quality and safety objectives, KPIs, and performance metrics in collaboration with leadership, driving accountability and data-driven improvement.
• Develop and oversee audit frameworks and tools that enable nests to self-assess compliance, while leading or supporting regulatory, safety, and customer audits, incident investigations, and root cause analyses.
• Collaborate closely with nest compliance teams to ensure consistent execution of global and regional standards.

Continuous Improvement, Scalability & Documentation

• Partner with Country Heads of Product and Nest Leads to refine SOPs, technical documentation, and workflows for greater efficiency and scalability.
• Work with the Excellence & Insights team to design metrics, dashboards, and oversight tools that enable Zipline to monitor and improve quality at scale.
• Identify opportunities to automate, standardize, or streamline processes so that quality improves as the business grows, without requiring more manual oversight.
  
  

Training & Capability Enablement

• Partner with Zipline Academy to develop and deliver scalable training programs on safety, and quality compliance best practices that ensures ownership at the nest level.
• Drive adoption of new standards, processes, and tools through effective change management and coaching.
• Ensure knowledge transfer, documentation, and tools are designed for replicability across new sites and markets.

What You’ll Bring

• 4+ years of experience in operations excellence, quality, or safety systems within a regulated industry (aviation, logistics, healthcare, or manufacturing). 
• Experience leading continuous improvement or operational excellence programs.
• Proven ability to design systems, tools, or processes that improve quality and safety.
• Strong project management, communication, and stakeholder engagement skills.
• Highly proactive in identifying potential risks or gaps before they escalate, and confident in flagging them to leadership with actionable solutions.
• Mission-driven, adaptable, and energized by solving complex operational challenges.
• Certifications in Lean Six Sigma, Operational Excellence, or ISO standards are a plus.

What Else You Need to Know

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

Who we are

Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa.
Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit and business management tools to help them succeed. Moniepoint processed $182 billion in 2023, and currently processes the majority of the POS transactions in Nigeria. 

What we do

At Moniepoint, we are a customer-focused community, dedicated to crafting solutions that redefine our industry. We have several products that provide essential services for businesses such as credit, overdrafts etc. We leverage artificial intelligence and data to make our decisions but also have the technology and data-driven best practices used to support our businesses.

Location: Remote (Full-time)

About the role

We are currently looking to hire a Business relationship manager, the ideal candidate will be responsible for Merchant Acquisition, developing sales strategies and identifying business growth opportunities.

What you’ll get to do

• Engage in business development activities and solicitation of new business; Customer acquisition through sale of the bank’s products and services.
• Cross selling of bank products and services.
• Actively seeking out new sales opportunities through cold calling, networking and social media
• Create marketing strategies to achieve sales targets.
• Conducts daily meetings with the sales team and carry out reviews on the previous day and jointly plan for the week ahead
• Manages and maintains current business relationships
• Conducting market research to identify selling possibilities and evaluate customer needs
• Participate in market storms, community fairs and cluster marketing events e.g. Trade Fairs
• Implement best practices to meet customers’ needs and requirements.
• Prepare and deliver appropriate presentations on products and services
• Collaborate with team members to achieve better results
• Gather feedback from customers or prospects and share with internal teams
• Understand customer financial needs and objectives.
• Recommend appropriate financial product or service to the customer.

To succeed in this role, we think you should have

• Minimum 4-5 years in-depth sales experience, preferably in the banking, fintech or similar industries.
• Strong understanding of the local financial services industry
• Experience in marketing/sales within the banking sector with emphasis on onboarding and managing Merchants.
• Experience selling lending services and merchant POS devices to corporates should be an added advantage (Good network of enterprise merchants)
• Strong business acumen and analytical thought process.
• Ability to execute goals independently with little or no supervision.
• Excellent communication skills.
• Tertiary education from a recognised institution.

What we can offer you

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter
• An interview with the Hiring Team.
• An interview with a member of our Executive team. 

Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who we are

Moniepoint is a financial technology company digitizing Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed. 

What we do

At Moniepoint we are a customer-focused community, dedicated to crafting solutions that redefine our industry. We have several products that provide essential services for businesses such as credit, overdrafts etc. We leverage artificial intelligence and data to make our decisions but also have the technology and data-driven best practices used to support our businesses.

About the role

Location: Remote (Full-time)

We are currently looking to hire a Business relationship manager, the ideal candidate will be responsible for Merchant Acquisition, developing sales strategies and identifying business growth opportunities.

What you’ll get to do

• Engage in business development activities and solicitation of new business; Customer acquisition through sale of the bank’s products and services.
• Cross selling of bank products and services.
• Actively seeking out new sales opportunities through cold calling, networking and social media
• Create marketing strategies to achieve sales targets.
• Conducts daily meetings with the sales team and carry out reviews on the previous day and jointly plan for the week ahead
• Manages and maintains current business relationships
• Conducting market research to identify selling possibilities and evaluate customer needs
• Participate in market storms, community fairs and cluster marketing events e.g. Trade Fairs
• Implement best practices to meet customers’ needs and requirements.
• Prepare and deliver appropriate presentations on products and services
• Collaborate with team members to achieve better results
• Gather feedback from customers or prospects and share with internal teams
• Understand customer financial needs and objectives.
• Recommend appropriate financial product or service to the customer.

To succeed in this role, we think you should have

• Minimum 4-5 years in-depth sales experience, preferably in the banking, fintech or similar industries.
• Strong understanding of the local financial services industry
• Experience in marketing/sales within the banking sector with emphasis on onboarding and managing Merchants.
• Experience selling lending services and merchant POS devices to corporates should be an added advantage (Good network of enterprise merchants)
• Strong business acumen and analytical thought process.
• Ability to execute goals independently with little or no supervision.
• Excellent communication skills.
• Tertiary education from a recognised institution.
• Must be resident in Ebonyi state

What we can offer you

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance,, Employee Stock Options, annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter
• An interview with the Hiring Team.
• An interview with a member of our Executive team. 

Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are

Moniepoint is Africa’s all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer. We are on a mission to create financial happiness for everyone, everywhere.

What We Do

At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure.

Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.

Job Title: Implementation Officer
Reports To: Lead, Onboarding
Location: Anambra (Hybrid Model)

Job Purpose

The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days.

Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers.

Key Responsibilities

• Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey.
• Product Setup & Configuration: Guide customers through initial Moniebook POS setup.
• Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently.
• Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track.
• Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions.
• Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations.
• Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base.
• Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support.
• Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements.

Qualifications

• 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems)
• Proven track record of successfully onboarding customers to software platforms and driving product adoption
• Excellent communication and presentation skills with ability to train diverse audiences
• Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions
• Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences
• Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality
• Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes
• Technical aptitude and comfort with software tools
• Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) 

Preferred Qualifications

• Experience creating training materials, documentation, or knowledge base content
• Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices
• The candidate should be based in either Onitsha Central, or Onitsha - Awada / Obosi

About You

• You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes
• You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users
• You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support
• You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace
• You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds
• You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences
• You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm
• You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it

What Success Looks Like

• 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days
• Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup)
• Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions
• Achieve a 4.5+ average rating score on post-onboarding surveys.
• Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention
• Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention
• You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience

What we can offer you

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human.
• Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training.
• Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter.
• An interview with the hiring team.
• An interview with a member of our executive team.

Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

ABOUT SAND

Sand Technologies is a global Physical AI company using data and AI to make critical industries work better. We partner with governments, cities and enterprises to improve how essential systems operate across healthcare, water, energy, telecommunications and infrastructure.

Our work delivers proven real-world impact. We have built AI systems that help manage London’s water supply, supported telecom network planning across hundreds of cities, and developed digital healthcare platforms serving tens of millions of people across Africa. From intelligent command centers to AI-powered infrastructure platforms, we help organizations sense, analyze and act in complex environments.

Our people are ambitious, curious and relentlessly practical. Our teams work alongside clients in the field, solving hard problems and deploying solutions that last. With colleagues across Africa, Europe, the UK and the US, we operate across the full stack - from research and engineering to deployment and capability building.

Our mission is simple: to harness AI to solve humanity’s most pressing challenges.

ABOUT THE ROLE

Sand is expanding across Africa and beyond, partnering with governments and public sector officials to deliver transformative AI and data solutions. We have deployed our flagship platform - the Health Operating System (HOS) - in more than 5 countries already. 

In Rwanda, hundreds of clinics have already been digitized, transforming rural facilities into next-generation health centers that are redefining care in Africa. Sand’s groundbreaking HOS integrates data and services to drive better outcomes - from maternal health to chronic disease management - already reaching more than 1 million patients. Designed for digital empowerment, the HOS equips thousands of frontline health workers with the tools and support they need to magnify their impact and strengthen community health.

The HOS is already operational across multiple countries, with plans to expand to 16 countries by the end of 2026, led by our Country Directors. 

This is not an idea — it’s already happening, and the momentum is accelerating. But healthcare is only one example; Sand is growing in various industries, namely water, energy, and telecommunications.

As a Solution Manager you will work closely with the Ministry of Health (MoH) and our health system clients. You will be the strategic and operational anchor for all in-country activities—from managing the intelligence center launch to driving partnerships with Ministries of Health. You’ll wear two hats: country representative and solutions champion. 

Our ideal candidate for this role is customer-obsessed, deeply curious, and adaptable in a dynamic environment. We’re looking for someone who will help define and scale our healthcare solutions as we continue to grow and expand. 

RESPONSIBILITIES 

•  Own & drive the product backlog, and manage the configuration, testing, and rollout of products and solutions at rural health Facilities and Intelligence Centers & 

• Act as the HOS’s first user advocate, capturing feedback and identifying gaps in usability, workflow integration, and performance. This will involve going into the field to understand users across the spectrum; from Community Health Workers to Ministers of Health. 
• Lead user training and change management efforts—ensuring frontline health workers and supervisors can effectively adopt and use digital tools. 
• Actively troubleshoot and triage issues, working closely with the central product and engineering teams to prioritize fixes and feature improvements. 
• Collaborate cross-functionally to support data quality improvement, ensure consistent reporting, and enable value-based decision-making at all levels of the health system. 
• Contribute to product documentation, internal playbooks, and user-facing materials to ensure knowledge is codified and shared. 
• Support value use case development by linking product features with impact metrics, surfacing what’s working and where the next opportunity lies. This will require being able to quickly identify value delivery opportunities and execute on them independently and in collaboration with the rest of the team. 

REQUIREMENTS

•  5+ years of experience in health IT, EMR systems, or digital health delivery—ideally in low-resource settings. 

• Strong experience in product or implementation roles where you've supported tool deployment, end-user onboarding, or process rollout. 
• Familiarity with platforms such as DHIS2, OpenMRS, CommCare, or similar. ● Demonstrated ability to synthesize user feedback into actionable product insights. 
• Clear, empathetic facilitation and training skills—you can turn confusion into confidence. 
• Ability to work comfortably in rural or under-resourced environments and maintain tight feedback loops with distributed teams. 
• Must be based in Nigeria.

Work Environment 

This is a hybrid role with significant in-person requirements. While some responsibilities can be performed remotely, the role demands regular presence on the ground to build relationships, oversee implementation, and liaise with local stakeholders. At the same time, given the high degree of virtual collaboration with colleagues and partners across multiple geographies, the successful candidate must be highly self-driven, comfortable working in small in-person teams while contributing to larger efforts virtually, and disciplined in using online collaboration tools and video conferencing to maintain constant communication.

Who We Are

Moniepoint is Africa’s all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer. We are on a mission to create financial happiness for everyone, everywhere.

What We Do

At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure.

Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.

Job Title: Implementation Officer
Reports To: Lead, Onboarding
Location: Delta State & Rivers State (Hybrid Model)

Job Purpose

The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days.

Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers.

Key Responsibilities

• Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey.
• Product Setup & Configuration: Guide customers through initial Moniebook POS setup.
• Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently.
• Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track.
• Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions.
• Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations.
• Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base.
• Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support.
• Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements.

Qualifications

• 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems)
• Proven track record of successfully onboarding customers to software platforms and driving product adoption
• Excellent communication and presentation skills with ability to train diverse audiences
• Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions
• Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences
• Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality
• Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes
• Technical aptitude and comfort with software tools
• Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) 

Preferred Qualifications

• Experience creating training materials, documentation, or knowledge base content
• Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices
• The candidate should be based in either Rivers - Obio/Akpor / East-West Rd, Iwofe / Ada George, Delta - Warri / Effurun / Ekpan, Asaba & Okpanam, or Agbor / Boji-Boji

About You

• You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes
• You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users
• You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support
• You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace
• You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds
• You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences
• You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm
• You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it

What Success Looks Like

• 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days
• Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup)
• Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions
• Achieve a 4.5+ average rating score on post-onboarding surveys.
• Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention
• Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention
• You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience

What we can offer you

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human.
• Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training.
• Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter.
• An interview with the hiring team.
• An interview with a member of our executive team.

Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

About Sand

Sand Technologies is a global Physical AI company using data and AI to make critical industries work better. We partner with governments, cities and enterprises to improve how essential systems operate across healthcare, water, energy, telecommunications and infrastructure.

Our work delivers proven real-world impact. We have built AI systems that help manage London’s water supply, supported telecom network planning across hundreds of cities, and developed digital healthcare platforms serving tens of millions of people across Africa. From intelligent command centers to AI-powered infrastructure platforms, we help organizations sense, analyze and act in complex environments.

Our people are ambitious, curious and relentlessly practical. Our teams work alongside clients in the field, solving hard problems and deploying solutions that last. With colleagues across Africa, Europe, the UK and the US, we operate across the full stack - from research and engineering to deployment and capability building.

Our mission is simple: to harness AI to solve humanity’s most pressing challenges.

About the role

Sand is scaling rapidly across Africa, partnering with Ministries of Health to deploy the Health Operating System (HOS) — a decision-support and execution platform that transforms how health systems sense, analyze, and act on data. The HOS is already operational across multiple countries, with plans to expand to 15 countries by end of 2026, supported by 80+ Forward Deployed Engineers.

As a Forward Deployed Engineer (FDE), you are the technical spearhead of our client engagement in Nigeria. Unlike our roaming FDE roles, this is a permanently embedded position. You will be based full-time within the Ministry of Health in Nigeria, becoming a long-term extension of the client's operational team. Your mandate is to build deep institutional relationships, develop comprehensive understanding of the national health system, and deliver sustained value over an extended engagement — not just rapid sprints, but lasting transformation.

This is not staff augmentation. You are an amalgamation of three roles:

1. The Software Engineer — Deep technical acumen to build and deploy production-grade solutions using Sand's product suite
2. The Product Manager — Strategic foresight to understand client problems, influence business objectives, and identify expansion opportunities
3. The Consultant — Client-facing finesse to navigate complex stakeholder relationships, manage scope, and transfer knowledge

Your primary mission is to prove our value fast, delivering functional solutions rapidly using Sand's products, playbooks, and tools, and then maturing those solutions into mission-critical infrastructure that the Ministry depends on daily. Over time, you become the institutional memory of the deployment — the person who understands the data landscape, the stakeholder dynamics, and the operational realities better than anyone.

Who We're Looking For

The Forward Deployed Engineer is a highly ambitious individual. You are someone who is deeply keen on learning — someone who dives in headfirst to solve some of the hardest, most complex problems in global health. You thrive on understanding the technology, understanding the stakeholders, understanding our product suite, and weaving all three together to deliver solutions that change how health systems operate.

This role is not for someone looking for comfort or routine. It is for someone who wants to step outside of their comfort zone, build something they can be proud of, and grow faster than they thought possible. The FDE programme is a career accelerator — an intensive rotation that exposes you to technical depth, strategic thinking, and client leadership in equal measure, all while working on problems that matter for millions of people.

For this permanently embedded role, you also need the maturity and resilience to sustain deep client relationships over months and years — not just weeks. You will become the face of Sand in Nigeria, and that requires patience, cultural fluency, and the ability to navigate institutional complexity while maintaining momentum.

Key Responsibilities

Serve as Sand's Permanent Technical Presence in Nigeria

• Embed full-time within the Ministry of Health, becoming a trusted member of the client's extended team
• Develop deep, longitudinal understanding of the national health data landscape, institutional dynamics, and operational priorities
• Build and maintain relationships across all levels of the Ministry — from frontline data officers to senior leadership
• Act as the primary technical point of contact for all Sand activities in-country, coordinating with launchers, country directors, and visiting FDE teams

Drive On-Site Value Delivery

• Rapidly unlock, explore, and integrate client data sources (e.g., DHIS2, SCADA systems, network management platforms, operational databases)
• Understand client problems through prototyping and rapid value delivery — deploying POCs and MVPs using Sand's product components and playbooks
• Transition initial solutions into hardened, production-grade systems that the Ministry relies on daily
• Own the long-term health of deployed solutions — monitoring adoption, troubleshooting issues, and iterating based on user feedback
• Deliver and track value generated through deployment of Sand products

Enable Product-Led Growth

• Lead with Sand's existing product suite — know the products by heart and where each solution is most effective for the domain you're deployed in
• Document learnings, client challenges, and successful solutions as reusable patterns for the broader FDE community
• Drive discovery and expansion by uncovering new opportunities on the ground

Build Local Capacity and Sustainability

• Work alongside Ministry teams to co-create solutions and progressively transfer knowledge, ensuring they can operate and maintain systems independently
• Identify, recruit, and mentor local data engineers, scientists, and analysts to build sustainable in-country capacity
• Develop training materials and documentation tailored to the local context, language, and skill level
• Be the continuity that ensures handover isn't a cliff — you bridge the gap between Sand's deployment and the Ministry's long-term ownership

Feed the Platform Feedback Loop

• Channel field learnings back to improve the core product through structured mechanisms (Technical Deep Dives, Solution Swarms, pattern documentation)
• Turn "gravel roads" into "paved superhighways" — document solution patterns so the next FDE can move faster
• Contribute field feedback that influences 30% of the product roadmap

Requirements — Essential

• Bachelor's degree in Computer Science, Engineering, Information Systems, or related technical field
• 5+ years of experience in software engineering, data engineering, data science, system deployment, or technical leadership
• Proficiency in at least one of: Python, SQL/PostgreSQL, JavaScript — with ability to write production-grade code
• Strong problem-solving skills with a bias toward action and rapid prototyping
• Excellent communication and stakeholder management skills — comfortable presenting to senior government or corporate stakeholders and translating between technical and non-technical audiences
• Experience working with or deploying to government, public sector, or large institutional clients
• Proven ability to lead local technical teams and build capacity
• Willingness to relocate and be permanently based in Nigeria for the duration of the engagement (12-24+ months)
• Language: Local language proficiency is a significant advantage

Requirements — Preferred

• Experience with data integration, ETL pipelines, and working with diverse data sources
• Experience in one or more of Sand's focus domains: health informatics/digital health, water utility operations, telecommunications network operations, or energy systems
• Familiarity with domain-specific platforms (e.g., DHIS2, OpenMRS for health; SCADA, GIS for water/energy; OSS/BSS for telecom)
• Experience with BI and dashboarding tools, particularly Apache Superset
• Experience with data transformation tools such as dbt or Airflow
• Comfort working with data dictionaries, reporting requirements, and identifying common data quality issues
• Knowledge of data security, privacy, and interoperability standards (e.g., FHIR for healthcare, GDPR, local data sovereignty requirements)
• Experience operating in resource-constrained environments (unreliable power, limited connectivity)

Work Environment

This is a permanently embedded role. You will work on-site at the Ministry of Health in Nigeria 4 days per week, with 1 day for focused remote work, internal collaboration, and knowledge sharing with the broader FDE community. You should expect to be based in Nigeria for a minimum of 12-24 months.

You must be self-driven, comfortable operating as Sand's primary technical representative in-country, and disciplined with online collaboration tools to stay connected with the broader Sand team across geographies. Cultural sensitivity, adaptability, and genuine interest in the local context are essential — you are not passing through, you are putting down roots.

Who We Are

Moniepoint is Africa’s all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer. We are on a mission to create financial happiness for everyone, everywhere.

What We Do

At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure.

Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.

Job Title: Implementation Officer
Reports To: Lead, Onboarding
Location: Kano (Hybrid Model)

Job Purpose

The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days.

Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers.

Key Responsibilities

• Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey.
• Product Setup & Configuration: Guide customers through initial Moniebook POS setup.
• Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently.
• Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track.
• Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions.
• Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations.
• Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base.
• Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support.
• Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements.

Qualifications

• 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems)
• Proven track record of successfully onboarding customers to software platforms and driving product adoption
• Excellent communication and presentation skills with ability to train diverse audiences
• Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions
• Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences
• Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality
• Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes
• Technical aptitude and comfort with software tools
• Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) 

Preferred Qualifications

• Experience creating training materials, documentation, or knowledge base content
• Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices
• The candidate should be based in either Kano Central, Kano - Ibrahim Taiwo & Kwari

About You

• You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes
• You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users
• You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support
• You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace
• You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds
• You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences
• You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm
• You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it

What Success Looks Like

• 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days
• Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup)
• Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions
• Achieve a 4.5+ average rating score on post-onboarding surveys.
• Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention
• Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention
• You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience

What we can offer you

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human.
• Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training.
• Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter.
• An interview with the hiring team.
• An interview with a member of our executive team.

Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who We Are

Moniepoint is Africa’s all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer. We are on a mission to create financial happiness for everyone, everywhere.

What We Do

At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure.

Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.

Job Purpose

The Inbound Sales Officer responds to customer inquiries coming from various lead channels (website inquiries, partner referrals, social media, events, and other inbound sources) and converts interested prospects into paying Moniebook customers. You will be the first point of contact for people who have expressed interest in our platform, guiding them through product demonstrations, answering questions, and helping them make informed purchase decisions.

Key Responsibilities

• Respond to Inbound Inquiries on schedule, following the outlined business process
• Qualify Leads: Ask thoughtful questions to understand customer needs, budget, timeline, and decision-making process. Determine if our solution is the right fit for their business.
• Conduct Product Demonstrations: Schedule and deliver engaging online demos (via Zoom/Google Meet) that showcase how Moniebook solves customer problems.
• Close Deals: Guide qualified prospects through pricing discussions, address concerns, handle objections, and close sales. Work toward monthly and quarterly sales targets.
• Manage Customer Relationships: Build trust and rapport with prospects throughout the sales process. Follow up consistently, provide excellent service, and ensure smooth handoffs to our Onboarding team after purchase.
• Identify Upsell Opportunities: Recognize when customers could benefit from premium features or additional services and introduce them appropriately during conversations.
• Maintain Accurate Records: Log all customer interactions, update deal stages, and track your pipeline on the tools provided.
• Collaborate Across Teams: Provide feedback on lead quality from different channels. Share common customer questions and insights to help improve our lead generation efforts.
• Continuous Learning: Participate in weekly sales training, practice call reviews with your manager, and continuously improve your Moniebook product knowledge and sales skills.

Qualifications

• 0 - 3 years of work experience in any field (SaaS sales, sales, or fresh graduates welcome)
• Excellent verbal and written communication skills
• Comfortable with technology and learning new software tools quickly.
• Strong listening skills and genuine curiosity to understand customer needs
• Organised and detail-oriented, able to manage multiple conversations simultaneously without dropping the ball
• Bachelor's degree or equivalent work experience preferred 

About You

• You're eager to start a career in tech sales and willing to put in the work to learn and grow
• You're naturally helpful and get satisfaction from solving problems for others
• You're comfortable with rejection, you understand that not every prospect will buy, and you don't take it personally
• You're a team player who shares wins, learns from colleagues, and contributes to a positive office culture
• You're coachable, you actively seek feedback and implement it to improve your performance
• You thrive in a fast-paced environment where no two days are exactly the same

What Success Looks Like (First 90 Days)

• Week 1-2: Complete onboarding and product training. Shadow experienced reps on calls and demos. Begin handling simple inquiries with manager support.
• Week 3-4: Start managing your own leads independently. Conduct your first solo product demos. Close your first deals with coaching.
• Month 2-3: Consistently meet daily activity targets (calls made, emails sent, demos scheduled). Build confidence in handling objections and closing techniques.
• By Day 90: Achieve 80-100% of your monthly sales quota. Demonstrate solid Moniebook product knowledge. Maintain clean CRM records. Receive positive feedback from customers and team members.

What we can offer you

Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.

Learning: We have a learning-and-development-focused environment, with an emphasis on knowledge sharing, training, and regular internal technical talks.

Compensation: You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter.
• An interview with the operations lead.
• A behavioural and technical interview with the business lead.

Moniepoint is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Jumia Global is the cross-border business of Jumia, mainly working with Chinese vendors. We are looking for someone full time in NG to be the bridge between commercials, operations and logistics teams. 

What you will be doing:

Monitoring imports 

• Booking delivery pre-alerts based on the capacities of the Warehouse  
• Strive to achieve a 100% Accuracy Rate (qty received/qty inbounded) 
• Ensure the efficiency of Inbound processes (QCs and processing time) 

Handling Inbound Issues

• Ensure all inbound issues (ex: CO excess quantity, wrong content, etc) are properly recorded in the tracker 
• Fix all the issues that do not need the involvement of the KAMs or Sellers (Create new COs, change pictures of the product, etc)
• Communicate with KAMs to solve the issues that need their involvement

Perform stock operations in accordance with Inventory, CC and QC reports

• Exit and transfer of old stock for RTV
• Remove items that were inbounded under incorrect references and re-inbound under the correct ones
• Remove from stock any items spotted as counterfeit or prohibited

Ensure adherence to the RTV process

• Check that defective items are included in the RTV process
• Ensure that the Aftersales waits for a period of 21 days before proceeding to forfeit the items
• Rectify the mistakes if items are forfeited before the 21-day deadline

Participate in improving the seller and customer experience 

• Assist CXP & VXP in handling customer/seller queries related to JG 
• Pro-actively improve the content of the skus 

What we are looking for:

• Experience working in Jumia Supply Chain teams 
• Fluent in English (written and spoken)
• Attention to Detail
• Excel proficiency
• Proactive mindset and willingness to solve problems 

• Deadline for applications: 27-03-2026
• Round of Interviews:
  1. Technical Meeting with your potential manager
  2. Technical Meeting with your potential functional manager
  3. HR Meeting with our Talent Acquisition team

Technical Financial Crime Manager

About Paystack

Over the past nine years, Paystack has established itself as a pioneer in African fintech with a mission to help merchants get paid by anyone, anywhere in the world. Processing over $300 million in monthly transactions, our modern payments infrastructure supports tens of thousands of notable corporations, including MTN, Bolt, and Domino’s Pizza.

As we enter a phase of accelerated growth, we are seeking a Technical Financial Crime Manager to own, design, and scale our fraud and AML detection capabilities. This role sits at the intersection of data, engineering, and financial crime operations, with end-to-end accountability for ensuring our monitoring systems are technically robust, domain-accurate, and scalable across multiple markets.

This is a hands-on technical leadership role. You will define detection logic, guide system design, and directly influence how financial crime risk is identified and managed at Paystack, while also leading and developing high-performing fraud and AML teams.

What You’ll Do

As the Technical Financial Crime Manager, you will run the day-to-day fraud and AML detection stack; from data and rules to operational outcomes. You will combine deep technical expertise with financial crime domain knowledge to design effective monitoring systems, manage domain specialists, and ensure Paystack remains a safe, trusted payments platform.

You will be accountable for:

• The technical quality and effectiveness of fraud & AML monitoring logic
• The operating model and performance of Financial Crime Monitoring teams

Translating risk, regulatory, and business requirements into scalable detection systems

Key Responsibilities

Technical Ownership of Detection & Monitoring

• Define, build, test, and optimise fraud and AML detection rules, scenarios, thresholds, and models used in production systems.
• Translate complex datasets and domain insights into actionable detection logic embedded in monitoring and alerting platforms.
• Establish feedback loops between investigation outcomes and detection logic to continuously improve signal quality.
• Measure and manage detection performance using quantitative metrics (precision, recall, false positives, alert-to-case conversion, loss metrics).

Maintain structured, auditable documentation of rules, logic, assumptions, and changes.

Data Analysis, Modelling & Insights

• Analyse large, complex transactional and behavioural datasets to identify emerging fraud and AML risks across markets.
• Design and implement statistical models, machine learning approaches, and/or time-series analysis to enhance detection capabilities.
• Build and own dashboards and reporting frameworks tracking KPIs, SLAs, alert quality, investigator productivity, and risk outcomes.

Conduct trend analysis, root cause analysis, and deep dives on losses, typologies, and control gaps.

Financial Crime Oversight

• Own the end-to-end fraud and AML detection domain, ensuring alignment between prevention, detection, investigation, and remediation.
• Apply deep understanding of fraud typologies, AML/CTF risks, sanctions, and regulatory expectations to detection design.
• Manage the Fraud and AML operational teams (specialists and first-line managers) to ensure adequate coverage, capability and day-to-day execution. 
• Translate regulatory, partner, and audit requirements into scalable technical and operational controls.
• Stay ahead of evolving financial crime patterns, market-specific risks, and regulatory developments across Paystack’s footprint.

Tooling, Automation & Scale

• Partner with Product and Engineering to embed detection logic into core systems and improve monitoring, alerting, and case management tooling.
• Drive automation initiatives to reduce manual effort, improve consistency, and enable scale without compromising control quality.
• Identify and prioritise enhancements to monitoring platforms, workflows, and data pipelines.
• Ensure fraud and AML tooling evolves in line with transaction growth, new products, and new markets.

Operational Excellence

• Build and continuously improve operational processes, SLAs, KPIs, and quality frameworks across Fraud and AML teams.
• Use data and metrics to manage performance, capacity, and outcomes, ensuring teams operate efficiently and effectively.
• Identify gaps, risks, and inefficiencies, leading initiatives to strengthen controls and scale operations sustainably.
• Balance speed, quality, regulatory expectations, and customer experience in day-to-day decision-making.

Cross-Functional & Executive Collaboration

• Work closely with Product, Engineering, Data, Risk, Compliance, Legal, and Customer Operations. 
• Influence roadmap priorities related to fraud, AML, and financial crime tooling.
• Provide clear updates to senior stakeholders on operational performance, risks, and emerging issues

Support audits, partner reviews, and regulatory engagements as a subject matter expert.

Who We’re Looking For

Required 

• 7+ years in financial crime roles in payments, fintech, banking, or financial services.
• Strong technical expertise in data analysis, including advanced SQL and experience working with large, complex datasets.
• Expert Python skills, including experience with libraries such as pandas, NumPy, scikit-learn, statsmodels, and/or model pipelines.
• Proven experience designing, building, and tuning risk detection systems (fraud, AML, or similar).
• Solid understanding of statistical modelling, machine learning, and/or time-series forecasting, with experience deploying models into production or operational workflows.
• Ability to translate data insights into operational detection logic used by investigators and automated systems.
• Experience measuring and optimising detection performance using quantitative metrics.

Strong systems thinking: able to design scalable, maintainable monitoring frameworks rather than one-off rules.

• Deep understanding of financial crime typologies, fraud patterns, AML/CTF requirements, and regulatory obligations.
• Experience operating within fraud, AML, risk, or compliance functions in payments, fintech, or financial services.
• Proven experience leading and developing teams, including setting direction, coaching, and performance management.
• Ability to balance technical depth with practical operational decision-making.
• Excellent communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.

High ownership mindset and comfort operating in ambiguous, high-growth environments.

Preferred

• Experience with dbt and modern analytics stacks.
• Experience with version control systems (GitHub).
• Experience with AI-assisted tooling or advanced analytics platforms.
• Familiarity with monitoring platforms, alerting systems, transaction screening, and case management tools.
• Experience working with OLTP (MySQL/PostgreSQL/SQL Server), OLAP (Redshift/BigQuery/Snowflake), and NoSQL (MongoDB) databases.
• Industry certifications such as ACAMS, ICA, CFE, CFCS, or similar.

Why This Role Matters

This role is foundational to Paystack’s ability to scale safely. You will define how financial crime detection works at Paystack, combining strong technical systems with sound domain judgment. Success in this role directly protects customers, merchants, partners, and the broader financial ecosystem while enabling Paystack’s continued growth across Africa and beyond.

This role is open to candidates based in Nigeria, Ghana, Kenya, or South Africa

About One Acre Fund

Founded in 2006, One Acre Fund equips 5.5 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africa's farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services. On average, this model enables any farmer to increase their income and assets on supported land by more than 35 percent, while permanently improving their resilience. This is all made possible by our team of 9,000+ full-time staff, drawn from diverse backgrounds and professions. To learn more, please see our Why Work Here blog post.

The Nigeria program, established in 2018, is headquartered in Minna, Niger state. We're currently serving over 100,000 unique farmers across the state via our inputs on credit 'Core' program, inputs on cash 'Retail' program, and have a free tree seedling distribution 'Agroforestry' program. To learn more about our work, look at our Nigeria program blog.

About the Role

Seeking an innovative professional with 3+ years of experience designing and scaling agricultural projects to help us answer one critical question: How do we serve farmers better with Trees?

Responsibilities

Trial Design

• Lead the design and planning of operational trials to answer program-level questions on seedling production, planting techniques, and seedling survival rates. 
• Lead site-specific species matching exercises to ensure the right species are raised and planted in the right locations.
• Define trial objectives, protocols, and data collection plans in collaboration with Impact Innovations.
• Build trial project plans, timelines, budgets, and KPI trackers to ensure effective execution.
• Analyze trial results and generate actionable insights to inform program strategy, species portfolio selection, and long-term program design.
• Own and maintain the Trees Product Portfolio Strategy, by implementing robust validation and oversight processes prior to introducing new species to ensure ecological suitability, operational feasibility, and program impact.

Field Execution

• Oversee program rollout across regions, ensuring adherence to timelines and quality standards.
• Support delivery of OAF business goals at state level, liaising with other departments within the programs division to understand pain points and provide support.
• Go to Gemba regularly to meet with farmers and field teams in order to build fluency on field level operations and farmer insights, resolve challenges and improve program delivery.
• Lead seeds aggregation trials and other scale initiatives to derisk operations and ensure timely availability of input materials.
• Own and maintain the Trees risk map, rolling out frequent engagements with field team and Trees leadership to gather emerging risk concerns and design mitigation pathways.

 Farmer Experience

• Lead SBCC (Social and Behavior Change Communication) initiatives to improve farmer planting practices and adoption.
• Conduct field assessments to evaluate farmer experience and outcomes.
• Identify and implement operational improvements that enhance farmer adoption,  tree planting, survival, and farmer satisfaction.
• Test and refine farmer-support pathways including training, tools, engagement methods, and incentives.

Cross-Team Collaboration

• Collaborate with other teams including market access, business innovations, impact innovations, programs division, and global teams to align field insights with market opportunities.
• Support intra and cross-departmental initiatives on nursery practices, new species, distribution models, and farmer education.
• Liaise with collaborators from other farmer-facing and support departments to support innovations and new approaches that will help OAF serve more farmers in better/more sustainable ways 

Team Training

• Develop and deliver training programs for field teams to improve scale and strengthen impact
• Build capacity of teams to adopt improved practices and ensure consistency across regions

 Talent Management

• Support recruitment efforts and lead execution of recruitment plans at state or regional level
• Lead, coordinate, and motivate team to achieve objectives and maintain high performance.
• Set clear goals, monitor performance with at least two performance development reviews annually,, and provide timely feedback to guide performance improvement.
• Foster a culture of learning, collaboration, and continuous improvement within teams.

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• 3+ years of relevant professional work experience, including leading teams.
• University degree in agriculture, forestry, development studies, environmental science, or related field.
• R&D & Trials: Proven experience designing and scaling forestry/agronomy trials, pilots, and innovation programs.
• Horticultural Mastery: Deep knowledge of nursery management, climate-smart agroforestry, and pest/disease control.
• Data-Driven Insights: Skilled in monitoring, reporting, and analyzing trial results to provide actionable recommendations.
• Program Scaling: Expert in designing and rolling out sustainable farmer and nursery models.
• Field Management: Experienced in leading multidisciplinary teams within complex rural environments.
• Strategic Execution: Highly organized, self-driven leader capable of managing competing priorities and cross-functional collaboration.

Preferred Start Date

As soon as possible

Job Location

Bauchi, Nigeria

Benefits

Health insurance, paid time off 

Eligibility

This role is only open to citizens or permanent residents of Nigeria.

Application Deadline

25 May 2026. Please note that we hire on a rolling basis which means that applications are reviewed and processed on a continuous basis until a hire is made.

One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here (globalhotline@oneacrefund.org), but do not send applications or application materials to this email address.

Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.

About One Acre Fund

Founded in 2006, One Acre Fund equips 5.5 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africa's farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services. On average, this model enables any farmer to increase their income and assets on supported land by more than 35 percent, while permanently improving their resilience. This is all made possible by our team of 9,000+ full-time staff, drawn from diverse backgrounds and professions. To learn more, please see our Why Work Here blog post.

We started working in Nigeria in 2018, serving just 150 farmers. That figure grew year on year, and we now serve more than 300,000 farmers across three regions in Niger State: Minna, Mokwa, and Iseyin.

About the Role

This role oversees product and service trials that enhance farmer livelihoods and program income. The core of the job is product innovation and trial management, supported by strong human-centred design skills that can be applied where relevant.

Responsibilities

• Trial Design & Strategy: Independently design and plan high-rigour agronomic and adoption trials, integrating farmer-centred insights, detailed protocols, and risk mitigation strategies.
• Field Execution & Research: Lead market research and Social & Behaviour Change (SBC) campaigns, overseeing qualitative methods (FGDs, interviews) and prototype testing to validate farmer needs.
• Team Supervision: Manage and develop a team of field officers and managers, providing technical training in HCD and ensuring high-fidelity execution of trial protocols.
• Data Analysis & Synthesis: Conduct quantitative analysis using STATA or R, triangulating numerical data with qualitative behavioural insights to refine impact models.
• Reporting & Stakeholder Management: Translate complex findings into actionable reports and decision memos, liaising independently with global teams and external departments.
• Performance Management: Oversee staff KPIs, professional development plans, and unbiased hiring to ensure continuous improvement in trial efficiency and team capability.

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• Education: Degree in Social Sciences, Agriculture, Design, Economics, or a related field
• HCD & Behavioural Design: Expert in Human-Centred Design (research to prototyping) and Social and Behaviour Change (SBC) methods.
• Data Analysis: Proficiency in STATA, R, or similar tools for rigorous data and market research analysis.
• Field Leadership: Proven experience managing agricultural trials and supervising teams in rural settings.
• Project Management: Exceptional coordination and communication skills to lead cross-functional teams and stakeholders.
• Product Development: Skilled in designing and testing products specifically for farmers or community-facing sectors.

Preferred Start Date

As soon as possible

Job Location

Minna, Nigeria

Benefits

Health insurance, paid time off 

Contract Duration

1 Year

Eligibility

This role is only open to citizens or permanent residents of Nigeria.

Application Deadline

31 May 2026. Please note that we hire on a rolling basis which means that applications are reviewed and processed on a continuous basis until a hire is made.

One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here (globalhotline@oneacrefund.org), but do not send applications or application materials to this email address.

Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.

Who We Are

Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa.

Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit and business management tools to help them succeed. Moniepoint processed $182 billion in 2023, and currently processes the majority of the POS transactions in Nigeria.

What We Do

At Moniepoint, we are a customer-focused community, dedicated to crafting solutions that redefine our industry. We have several products that provide essential services for businesses, such as credit, overdrafts, etc. We leverage artificial intelligence and data to make our decisions, but also have the technology and data-driven best practices used to support our businesses.

Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

Job Summary

We are seeking an experienced SRE to engineer the reliability of our highly distributed platform. You will combine deep knowledge of distributed systems with strong coding skills to define SLOs, lead incident response, and build automation and self-healing mechanisms into our systems. You will balance immediate operational stability with long-term strategic engineering to ensure our services scale linearly with our hyper-growth.

Responsibilities

• Participate in on-call rotations as the primary technical lead. Act as the Incident Commander during major severity incidents: initiating war rooms, coordinating cross-functional teams, and providing clear status updates.
  
  
• Instrument code to expose high-cardinality metrics and distributed traces. Collaboratively define, measure, and defend Service Level Objectives (SLOs) and Error Budgets with product owners.
  
  
• Write high-quality, production-ready code (in Java, Go, or Python) to build internal tooling, automation platforms, and self-healing mechanisms that eliminate manual operator intervention.
  
  
• Partner with Product Engineering teams during the design phase to ensure new services are built with reliability, scalability, and observability patterns (circuit breakers, rate limiting, backpressure, fallback strategies) from day one.
  
  
• Analyze system performance and traffic patterns to model future capacity needs. Conduct load testing and chaos engineering experiments to verify system resilience under failure conditions.
  .

Requirements

• Minimum of 4 years of experience in SRE or Backend Engineering with a strong ability to write clean, performant, and tested code in Java, Go, Rust, or Python.
  
  
• Deep understanding of distributed systems architecture and design patterns. You possess a strong command of microservices fundamentals, event-driven architectures, and the underlying principles required to build systems that scale.
  
  
• Extensive experience with Google Cloud Platform (GCP) or similar cloud providers (AWS/Azure). You are proficient in running production workloads on Kubernetes (GKE/EKS) and troubleshooting cluster/infrastructure issues.
  
  
• Experience designing observability strategies using OpenTelemetry, Prometheus, New Relic, Datadog, or SigNoz to improve system visibility.
  
  
• Familiarity with operating and tuning production data stores (e.g., PostgreSQL, MySQL) and streaming platforms (e.g., Kafka, RabbitMQ) in a high-throughput environment.

What we can offer you

• Culture - We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter
• A technical interview with the Hiring Manager
• A behavioural and technical interview with a member of the Executive team. 

Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who we are

Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa.
Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit and business management tools to help them succeed. Moniepoint processed $182 billion in 2023, and currently processes the majority of the POS transactions in Nigeria. 

Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

Job Summary
We are seeking an SRE Team Lead to guide a squad of site reliability engineers responsible for the reliability of our highly distributed financial platform.You will be designing high-level reliability architecture, while also mentoring engineers, defining the technical roadmap, and driving the culture of Site Reliability Engineering within a team. You will balance strategic leadership with deep technical work to ensure our systems and our people can scale linearly with our hyper-growth.

Responsibilities

• Set the technical direction for the SRE team. Architect self-healing systems, define reliability standards (Production Readiness Reviews), and drive the adoption of observability as Code and automation best practices.
  
  
• Define and enforce the end-to-end standard for system visibility. You will guide teams to deeply instrument their code (logging, tracing, metrics) and govern the monitoring ecosystem to ensure alerts are actionable, strictly minimizing noise (alert fatigue) while maximizing our ability to detect and resolve issues proactively.
  
  
• Lead, mentor, and grow a team of Senior and Associate SREs. Conduct code reviews, facilitate technical workshops and foster a culture of engineering excellence.
  
  
• Act as the ultimate escalation point for major incidents. Beyond firefighting, you will refine the Incident management process, ensuring the process is efficient and that RCAs lead to actionable engineering fixes.
  
  
•  Partner with Engineering Managers and Product Leads to define Service Level Objectives (SLOs) that align with business goals. 

Requirements

• Minimum of 5 years of experience in SRE or Backend Engineering, with at least 2 years in a Lead or Senior/Staff role mentoring others.
  
  
• Expert-level proficiency in Java, Go, Rust, or Python. You set the standard for code quality within the team.
  
  
• Mastery of distributed systems patterns. You can design scalable architectures, debug complex microservices interactions, and explain architectural trade-offs to stakeholders.
  
  
• Deep expertise with Google Cloud Platform (GCP) or AWS.  You have extensive experience running Kubernetes (GKE) at scale and troubleshooting deep infrastructure issues.
  
  
• Proven experience defining observability strategies for large teams. You have deep expertise in architecting the complete telemetry stack: from custom instrumentation to monitoring and actionable alerting.
  
  
• Strong communication skills with the ability to de-escalate high-pressure war rooms with calm authority.

What we can offer you

• Culture - We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter
• A technical interview with the Hiring Manager
• A behavioural and technical interview with a member of the Executive team. 

Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who we are

Moniepoint Inc. is Africa’s all-in-one financial ecosystem, helping 10 million businesses and individuals access seamless payments, banking, credit, and business management tools since 2019. As Nigeria’s largest merchant acquirer, it powers most of the country’s Point of Sale (POS) transactions. Through its subsidiaries, Moniepoint Inc. processes $22 billion monthly for its customers while operating profitably.

Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

About the role

At Moniepoint, product management blends entrepreneurial drive, deep customer insight, and modern technology to solve the toughest problems in the service of powering the financial ambitions of millions across Africa.

Over the years, our product craft - the operating system for how products are envisioned, built, launched, and run - has been shaped and refined by the core practices of leading tech companies, while staying true to the unique DNA that has made Moniepoint one of Africa’s fastest-growing companies. 

At the core of this craft are our Product Managers: outcome-driven builders who live and breathe the realities, challenges, and dreams of our customers. They thrive in complex, fast-moving environments and partner deeply with engineering, design, and cross-functional teams to build products grounded in simplicity, trust, and delight from day one. They challenge the status quo - wherever it originates - and hold a high bar for product quality and execution excellence, starting with themselves.

What you’ll do

• Own and drive outcomes anchored in metrics and aligned with company OKRs.
• Know your domain in depth: business, product, operations, customers, market, competitors, and risk/regulation.
• Maintain a roadmap that balances near- and long-term priorities, and the right mix of growth levers, technical investments, and risk/regulatory requirements.
• Leverage ongoing customer discovery, product analytics, and a range of experimentation techniques to validate assumptions and refine product direction and priorities.
• Break down ambiguous, complex problems into clear proposals, actionable plans, and structured tradeoff scenarios and recommendations.
• Pairs business acumen with a strong product, design, and technical mindset - ideally with true fluency in technical concepts, even without an engineering degree.
• Dive beyond dashboards and interrogate the data directly. Build your own queries and analyses to validate hypotheses, stress-test intuition, and monitor early product signals.
• Own the product’s written backbone: from one-pagers and PRDs to GTM plans, release scopes, and user stories.
• Cultivate relationships with customers, teams, stakeholders, and leaders to ensure product direction is clearly communicated, aligned, and grounded in real-world context.
• Hold a high bar for ownership, decision-making rigor, product quality, and execution excellence across teams and key partners.

What you need to succeed

• Bachelor’s degree (strong preference for candidates with degrees in a technical field)
• 8+ years of relevant experience in technology companies, including 5+ years owning and driving products end-to-end as a Product Manager.
• Track record of driving measurable outcomes tied to OKRs, shaping product direction, and converting complexity and ambiguity into high-value opportunities.
• Deep customer empathy and the ability to synthesize qualitative and quantitative insights to build products that truly delight users.
• Known for driving product velocity while upholding high standards of execution excellence, product quality, and risk mitigation.
• Strong analytical skills across metric design and monitoring, funnel analysis, and evidence-based prioritization. Hands-on SQL experience is highly desirable.
• Technical fluency to dive deep into system architecture, APIs, data flows, and tradeoff discussions with engineers.
• Exceptional communication skills, both written and verbal, especially in executive-level and cross-functional settings.
• High autonomy, sound judgment, resilience, and ability to thrive in a fast-paced, high-stakes environment.

What sets you apart

• Domain experience (where applicable- to be advised on a case-by-case basis).
• Experience building, launching, and scaling fintech products.
• Experience building products from zero-to-one or shaping entirely new product lines.

What you’ll get

• Culture - We put our people first and prioritise the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

What to expect in the hiring process

• Application Review: Initial evaluation of your background, product experience, and evidence of solving problems and driving outcomes.
• Preliminary phone call with recruiter: Discuss your background, motivations, and the context and scope of the role.
• Interview with the Hiring Manager: Assess your experience building products, including relevant domain context where applicable.
• Interview with a Senior Business Leader: Assess how you think and act as a product and business operator in complex real-world scenarios.
• Interview with the CPO (or Senior Product Leader): Assess your product management craft through past experiences and practical scenarios.