• Handle customer inquiries across chat, email, or voice, resolving issues related to rides, orders, rentals, accounts, payments, and cancellations while meeting SLAs for speed, accuracy, and customer satisfaction. 
• Ensure all resolutions align with Bolt policies and processes, delivering outcomes that meet customer expectations.
• Follow internal workflows, SOPs, and macros, apply accurate ticket tagging, and proactively flag process or tooling gaps through proper channels.
• Maintain up-to-date product knowledge across all verticals (Food, Ride, Rentals, Business, etc.), complete trainings, and contribute to cross-functional upskilling.
• Meet or exceed KPIs such as FRT, AHT, CSAT, and resolution time, and actively participate in audits, coaching, and performance reviews.
• Collaborate with team leads and peers to ensure smooth operations, share insights and feedback, and support during high-demand or critical situations.

• You are fluent in Greek [near native C2] and written and spoken English.
• Strong experience in customer support or complex case handling and high emotional intelligence/resilience.
• Excellent written and verbal communication skills.
• Strong analytical and investigative ability.
• Ability to make decisions under pressure and high attention to detail/documentation standards.
• Comfortable working rotating, shift-based schedules in a 24/7 operation.

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

Wolt is a Finnish technology company and we’re best known for our food delivery platform. In 2014, we started with restaurant food delivery in Helsinki, Finland. Today, we're in the delivery of (almost) everything, our platform is available in 30+ countries and used by more than 50 million consumers, and our diverse and talented team is already over 14,000 strong. From day one, we built our tech with scaling in mind. This allows us to operate efficiently across small countries and even small cities. Now, together with DoorDash, we’re building a global leader in our industry.

The role you are looking at is a part of Wolt Market - our very own grocery stores that deliver unprecedented convenience and world leading customer experience. People across 21 countries can order their groceries and have them delivered to their doorstep at lightspeed!

Job summary, basic purpose of the role:

• As a Wolt Market Supply Chain Manager, you will play a key role in managing and optimizing supply chain operations across assigned markets. You will work closely with suppliers, internal teams, and other stakeholders to ensure smooth procurement processes, inventory management, and supplier collaboration.
• You will demonstrate ownership of supply chain efficiencies and play a critical role in building, managing and optimizing a complex procurement and replenishment setup that continues to evolve and expand. You will produce and analyze weekly metrics and be involved with all aspects of operational supplier management.
• You ensure strong execution of defined supply chain standards and contribute to translating strategic priorities into operational improvements across the markets you support.

Key tasks and responsibilities of the role:

• Own and manage inventory systems and replenishment processes.
• Handle moderate to complex issues such as ordering optimization, service level deviations, and inventory imbalances.
• Work independently on daily operational and tactical tasks while ensuring alignment with broader supply chain priorities.
• Communicate and collaborate with vendors, Category, Operations and other internal stakeholders.
• May lead small teams or provide guidance and oversight to junior supply chain roles.
• Manage inventory related projects such as launching new product flows, process improvements, or system enhancements.
• Make decisions regarding stock adjustments, forecast changes, and corrective actions to improve availability and reduce waste.
• Work closely with vendors and internal departments to improve operational performance and supplier collaboration.
• Suggest and implement process improvements related to inventory optimization and supply chain efficiency.
• Analyze inventory and performance data, identify trends, and drive corrective actions.

Qualifications for the role:

• Experience in supply chain management, inventory management or procurement with a proven track record of delivering results.
• Strong understanding of replenishment models and inventory optimization.
• Ability to manage multiple projects, prioritize effectively and drive execution.
• Strong analytical skills and experience working with data to support decision making.
• Excellent communication skills and ability to collaborate with cross functional teams.
• High attention to detail and ability to operate both strategically and operationally.
• Experience in retail supply chain environments is considered a strong advantage.
• Excellent skills in G Suite or MS Office, especially Excel.
• Fluency in English and in Greek.

Wolt is a Finnish technology company and we’re best known for our food delivery platform. In 2014, we started with restaurant food delivery in Helsinki, Finland. Today, we're in the delivery of (almost) everything, our platform is available in 30+ countries and used by more than 50 million consumers, and our diverse and talented team is already over 14,000 strong. From day one, we built our tech with scaling in mind. This allows us to operate efficiently across small countries and even small cities. Now, together with DoorDash, we’re building a global leader in our industry.

The role you are looking at is a part of Wolt Market - our very own grocery stores that deliver unprecedented convenience and world leading customer experience. People across 21 countries can order their groceries and have them delivered to their doorstep at lightspeed!

The Category Manager is responsible for building and managing the assortment and trading plan including pricing and promotions, as well as building relationships with suppliers and managing the category performance in Cyprus. The Category Manager has full ownership of category performance across assigned categories.

This role drives commercial results by combining strong analytical capabilities with hands-on execution and supplier collaboration.

The role operates fully as an individual contributor with complete ownership of assigned categories.

The role collaborates closely with regional commercial stakeholders to ensure alignment on priorities, best practices, and performance standards.

What you'll be doing

• Having full ownership of assigned category performance, including forecasting, monitoring, and reporting on the business.
• Contributing to driving projects and trading strategy to achieve business goals.
• Defining and continuously updating the assortment at store level to meet customer needs and optimise order economics.
• Leading effective negotiations with suppliers to establish joint goals, improve cost structure, and sustainably grow the P&L.
• Influencing category design, contributing to new product groups, and improving customer experience to deliver growth.
• Creating business plans for new opportunities and developing and executing project plans incorporating merchandising and pricing strategies.
• Working cross functionally with counterparts in stock management, content, operations, marketing, finance, and retail systems to operate and grow the business.
• Continually improving and automating manual processes to enable the team to scale better as the business grows.
•  Identifying performance gaps and implementing corrective actions to improve availability, sell through, margin, and waste.

Our humble expectations 

• Experience in grocery retail, category management, key account management, consulting, or a similar commercial environment with a proven track record of delivering results ideally with strong exposure to fresh categories.
• Strong experience in supplier negotiations and commercial planning.
• Strong analytical skills and ability to translate data into actionable insights.
• Ability to think both strategically and operationally with high attention to detail.
• Strong communication skills and experience negotiating with internal and external stakeholders.
• Excellent skills in G Suite or MS Office (especially Excel).
• Full professional proficiency in English and Greek.

Job Overview

About the Project 

World of Tanks: HEAT is a cross-platform (PC and consoles) tank MMO shooter currently in development. We're building on the legacy of one of the most successful free-to-play games while creating something fresh for a new generation of players.  

About the Team 

Our teams own and develop core gameplay systems that define the player’s experience in battle, including hero abilities, agent creation, combat mechanics, and game modes. We build the systems that make moment-to-moment gameplay engaging, responsive, and strategically deep. From designing unique hero kits to implementing new gameplay loops and modes, we shape how players interact with the game at its core. 

A team consists of game mode and hero designers, UX designers, C++ and UI developers, and QAs, working together to deliver cohesive gameplay experiences. We collaborate closely with art teams — including VFX, SFX, 2D Art and 3D modeling — to bring mechanics and abilities to life with strong visual and audio feedback. We hold ourselves to a high technical bar and care deeply about both craft and delivery. 

As we grow, we need more support on the managerial side. You'll join an existing Delivery Manager who will support your onboarding and partner with you as we scale.  

The Role 

As a Project Manager, you work with the team to turn gameplay vision into deliverable iterations — from new hero mechanics and ability systems to full-fledged game modes. You balance competing priorities, ensure alignment between design and implementation, and keep development moving smoothly. You're not here to push tasks, but to build a system where a talented team can do their best work and ship reliably. 

This role requires a servant leadership mindset. You enable teams rather than direct them. You create visibility, remove impediments, and empower people to self-organize and collaborate effectively across disciplines. You help navigate the complexity of gameplay development — where design iteration, technical constraints, and player experience must come together seamlessly. 

You're a force multiplier. When you're doing your job well, the team delivers high-quality gameplay features faster, with clarity and confidence. 

Reports to

What will you do?

Role Mission: ensure predictable and efficient delivery of features by supporting Feature Owners and teams in planning, execution, and continuous improvement. 

Planning & Delivery  

• Plan iteration and release scope with the team based on product priorities, feature scope, team capacity  
• Ensure realistic and stable commitments for each iteration  
• Run the estimation process and shape quarterly roadmaps, monthly releases, and bi-weekly iterations  
• Work with teams to find the best implementation paths for product requirements  
• Monitor delivery progress and adjust plans to maintain predictability  
• Identify risks early and drive mitigation actions 

 Process & Facilitation  

• Follow and support team processes within our broader framework  
• Facilitate core team ceremonies (refinements, plannings, and preparation sessions for monthly and quarterly cycles, retrospectives) 
• Support Feature Owners and teams in moving features through lifecycle phases (Concept → Prototyping → Production)  
• Track delivery metrics (throughput, cycle time, defect’s number, velocity) and use them to drive decisions  
• Identify bottlenecks and improve flow across delivery pipelines  
• Drive continuous improvement of team processes and ways of working 

 Coordination & Communication  

• Facilitate cross-team synchronization between teams, ensuring alignment without creating overhead  
• Balance requests from stakeholders against team capacity  
• Manage dependencies with external teams  
• Keep stakeholders informed on progress, risks, and tradeoffs  
• Help stakeholders refine priorities based on what's realistic  
• Manage expectations from both internal and external teams and stakeholders  

Team Health & Performance 

• Remove blockers and enable team productivity  
• Identify and mitigate risks before they impact delivery  
• Facilitate conflict resolution within the team  
• Foster a collaborative and high-performance team environment  
• Enable teams to self-organize and continuously improve 

Out of Scope: 

This role does not: 

• Own product backlog or prioritization 
• Define feature scope or requirements 
• Make design, technical decisions  
• Manage team directly. 

What are we looking for?

• Proven experience as a Delivery Manager, Producer, or Project Manager on game development teams (4+ years preferred)  
• Experience across all stages of game development or product development from concept to release and live operations  
• Strong stakeholder management skills - you can navigate competing interests, set expectations, build trust, and maintain alignment across teams and leadership levels  
• Strong facilitation skills - you can run a planning session that people find useful  
• Experience managing distributed or hybrid multi-cultural teams working across different locations or time zones  
• Ability to communicate clearly with both engineers and non-technical stakeholders  
• A servant leadership mindset - you see your role as enabling the team, not directing it  
• Resilience under pressure - you stay calm and effective when priorities shift or crises emerge  

What additional skills will help you stand out?

• Experience in core gameplay production (heroes, abilities, game modes) 
• Experience with game feature development pipelines (concept → rapid prototyping → production) 
• Understanding of live game production, including seasonal content and player feedback 
• Experience working in cross-functional game development teams 
• Ability to work in creative, iterative environments 
• Strong personal gaming background (shooters, vehicle-based or competitive multiplayer games) 
• Background working in scaled agile environments with multiple dependent teams (LeSS, SAFe, or similar)  

Work mode

• Hybrid (4 days of work from the office) 

Benefits

Benefits and perks are tailored to the local market and culture. Our benefits in Nicosia include:

• 21 days annual leave (additional days based on years of service: up to 25 days) 
• Additional paid time off (5 Personal Days, Birthday Leave, Marriage Leave, Compassionate Leave) 
• Sick Leave (10 days top-up to statutory allowance per year)
• Maternity Leave (18 weeks top-up to statutory allowance per case)
• Career development and education opportunities within the company
• English Language courses fully covered by the company upon Manager’s approval
• Premium Private Health Care
• Mental well-being program (iFeel)
• Onsite gym and spa
• Free parking close to the Nicosia offices, based on availability
• Free drinks-equipped kitchen in every floor building
• Eurobank benefits (if applicable)
• Employee discounts (e.g. restaurants, bars, etc.)
• Personal Gaming Account 
• Onsite canteen with subsidized prices for food and drinks
• Company events, Social Clubs
• Seniority Awards  
• Referral program - You can recommend the best talents to the company and receive a reward 

Please submit your CV in English to ensure smooth processing and review.

The Pipeline Operations first-line team proactively monitors exceptions based on timeliness and data quality in a top-down manner, alongside managing our clients’ ever-changing priorities and corresponding queries. As an associate analyst, you will be responsible for managing day-to-day tasks focused on client service delivery related to Benchmark and Index solutions. You must ensure that your deliverables meet both client SLA requirements and team goals. Additionally, you will work with your team to deliver projects and help enhance workflow and procedures.  

Key Responsibilities  

BAU Management 

• Perform BAU activities with strong familiarity and adherence to existing protocols for Query and Exception Management. 

• Apply standard workflows to independently resolve simple queries. 

• Understand the logic behind product settings and replicate verification steps to identify and resolve failures. 

• Monitor alert timelines and accurately capture delay delivery.  

• Maintain consistent quality in task execution, aligned with internal BAU expectations.  

SLA Management 

• Provide timely updates for SLA‑bound client requests. 

• Ensure all activities meet agreed client turnaround expectations. 

 Project Management  

• Participate in team initiatives and contribute to project ideation aligned with roadmap goals. 

• Collaborate with cross‑functional teams to support project execution and improvements.  

Incident Management 

• Track incidents accurately and maintain clear understanding of incident detection and operational impact. 

• Follow standard procedures to detect issues and raise incident tickets appropriately. 

• Communicate incident details clearly and support root‑cause discussions when required.  

 Stakeholder Management  

• Demonstrate collaboration and confidence when working with team members and responding to internal stakeholders. 

• Follow structured communication guidelines for cross‑team coordination. 

• Provide detailed, context‑rich documentation when raising blockers or requesting support.  

 Change & Process Management 

• Support reviewing and updating internal knowledge documentation. 

• Understand historical fixes and propose potential solutions for exceptions identified. 

• Learn and adopt newly introduced tools, processes, and workflows. 

• Identify inefficiencies in BAU processes and suggest incremental improvements. 

Communication Management 

• Communicate professionally and clearly in client interactions while following internal communication guidelines. 

• Respond to basic client queries independently and escalate complex issues when needed. 

• Collaborate effectively with internal team members. 

Mentorship 

• Receive ongoing mentoring from senior team members. 

• Participate in development activities to build skills toward advanced responsibilities. 

 Skills & Competencies 

Technical Skills 

• Understanding of UI-based platforms, financial data workflows (benchmark and index is plus), and issue resolution processes 

• Familiarity with tools and reference systems (e.g., JIRA, Excel)  

Operational Skills 

• Strong attention to detail when handling exceptions and BAU workflows. 

• Ability to follow structured processes for SLA updates and incident processes. 

Soft Skills 

• Clear written and verbal communication. 

• Effective teamwork and cross‑department coordination. 

• Proactive issue‑identification mindset. 

• Openness to feedback and continuous learning. 

Experience & Qualifications 

• At least 12+ years' experience in data operations, client support, or financial data workflows preferred (but not required for junior tier). 

• Exposure to incident handling, BAU processes, or SLA‑driven client service a plus.
  
• Amenable to work on a hybrid schedule

We are looking for a shift-based CS Operations Team Lead to join the Customer Support department based in Nicosia, Cyprus. Please note that this is a full-time, permanent employment opportunity. 

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

 In this role, you will be responsible for the performance, engagement, and real-time execution of an in-house support team, while maintaining visibility over outsourced partner operations.

You will act as the first layer of operational stability during live shifts, ensuring KPI delivery through active coaching, queue oversight, and strong cross-functional collaboration.

• Lead, develop, and engage a team of Customer Support agents and specialists, driving a high-performance culture through coaching, regular feedback, and performance management.
• Own real-time operations, ensuring queue health, effective staffing, and smooth execution across in-house and BPO teams.
• Drive team performance against key KPIs (speed, quality, resolution, customer satisfaction), using data to identify gaps and implement improvements.
• Own customer support quality, including QA oversight, calibration alignment, and continuous improvement of the customer experience.
• Support hiring, onboarding, and training, while maintaining up-to-date knowledge base content and ensuring team readiness.
• Collaborate with stakeholders and use data-driven insights to improve processes, influence decisions, and drive operational and strategic improvements.

• You have experience in leading Customer Support teams in a fast-paced, operational environment.
• You are comfortable working in a shift-based setup and managing real-time operations.
• You have strong coaching and feedback skills, with experience in performance management.
• You have a data-driven mindset, with the ability to translate metrics into actions.
• You are a confident stakeholder manager, able to communicate clearly and influence decisions.
• You are highly organised, proactive, and focused on delivering a strong customer experience.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.

*Some perks may differ depending on your location and role.

About the Role:

Wrike’s Security team is the frontline defense ensuring the integrity and credibility of the data stored within our platform. In this senior position, you will own and evolve the security posture for Wrike’s production, Kubernetes, and GCP environments. You aren't just maintaining systems; you are architecting a "secure by default" infrastructure that allows our engineering and other teams to move fast without compromising safety.

Your Impact:

• Own Infrastructure Security: Design, implement, and improve security controls- including hardening, network segmentation, IAM, and endpoint security - across our entire fleet.

• Strategic Defense: Lead the technical direction for cyber security defense, covering enterprise posture management, threat detection, and vulnerability management.

• Collaborative Architecture: Partner with ITOps, SysOps, DevOps and XOps to embed security into the core of our architecture and change management processes.

• SIEM Evolution: Develop and maintain our SIEM strategy and the surrounding infrastructure to ensure proactive visibility.

• Mentorship: Educate and coach engineering teams on secure system design, providing guidance that elevates the security IQ of the entire organization.

Your Qualifications:

• Cloud & Container Mastery: Extensive experience with GCP permissions and security configurations within Kubernetes, Azure, and on-prem environments.

• Technical Depth: High proficiency in Intrusion Detection, Exploit Dev, Linux Operations and Security Understanding

• Security Architecture: Proven ability to identify gaps in cloud designs and recommend enhancements for authentication, authorization, and bastion host setups.

• Communication: Ability to distill complex security risks into actionable insights for both technical peers and non-technical stakeholders.

• Autonomy: Proven track record of managing large projects with complex deliverables and foreseeing potential roadblocks before they manifest.

Standout Qualities:

• Certifications: Possession of industry-recognized credentials such as CISSP, Google Security Engineer or GIAC.

• Operational Excellence: Deep hands-on experience with (Open Source) SIEM solutions and Google Security Operations or Google Security Command Center

• Philosophy: You view security not just as a job, but as a craft; you balance strict security principles with the pragmatic needs of the business.

Team Dynamics:

• Leadership: You will report to Swen Groeneveld, Head of Security Operations

• The Squad: You will join a high-performing 14-member team consisting of AppSec and Compliance specialists.

• Role Level: This is a Senior level role, requiring you to lead people you do not directly manage.

Our Work Style:

• Tech Stack: GCP, Kubernetes (k8s), Terraform, Linux, Rapid7, Tenable, and SIEM platforms.

• Methodology: Performance-driven environment utilizing Scrum-based processes, including biweekly and quarterly planning.

• Environment: Hybrid work mode.

Why Join Wrike?

• 25 calendar days of paid vacation
• Sick Leave Compensation (5 Paid Uncertified Sick Days)
• Parental Leave: 18 Weeks Maternity / 4 Week Paternity 
• 2 Volunteer Days
• Medical Insurance (Employees + Dependents)
• Hybrid Working Model
• School Allowance (Up to €600/month for school aged kids)
• Simcard w/ Unlimited Internet Access for active employees
• Office Lunch Allowance (via Wolt) on Wednesdays / Thursday

We’re looking for an analytical and solutions-driven Courier Operations Manager with excellent leadership and interpersonal skills to lead the Courier Function of Bolt Food Cyprus. This is a highly strategic and execution-heavy role where you will manage the performance of our courier network, scale operations to new cities, and build a lean, high-performing team that delivers operational excellence on the ground. You’ll work closely with the Country Manager and various local and global stakeholders to shape the future of Bolt Food’s last-mile logistics in Cyprus.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

You will be the owner of courier operations end-to-end — from process design to team development, execution, and performance management. You’ll start by managing a highly technical Courier Operations Specialist and gradually expand the team by identifying skill gaps and hiring accordingly. We’re seeking someone who can seamlessly switch between deep analytical problem-solving and on-the-ground leadership. You must be comfortable speaking with couriers, analysing their performance data, and building robust supply models to improve efficiency and earnings.

Expected travel to key operational zones in Cyprus will be required — you should be excited to spend time with couriers in the field, not just behind a laptop.

• Launch, manage, and scale courier operations across the local market in Cyprus.
• Create, improve, and optimise courier operations processes.
• Monitor and enhance key delivery metrics to improve efficiency and ensure an excellent experience for users, couriers, and partners (restaurants & groceries).
• Identify operational blockers such as supply forecasting and solve them by leading from the front — be ready to roll up your sleeves and work hands-on.
• Develop operational and financial models focused on optimising each component of the delivery process.
• Collaborate with cross-functional teams to advance courier operation-related goals.

• You have a degree in Business Administration, Finance, Supply Chain, or a related field.
• You have 3+ years of relevant experience in operations, commercial, last-mile delivery, logistics, consultancy, or analytics.
• You are an analytical thinker who loves solving complex problems (advanced Excel/Google Sheets skills required; Looker/PowerBI/Tableau are a plus).
• You are an owner who proactively seeks to improve processes and handle business challenges.
• You have strong stakeholder management, negotiation, and overall communication skills.
• You have excellent verbal and written communication skills in English; knowledge of Greek is a plus.

Experience is important, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location and role.