We are looking for a shift-based CS Operations Team Lead to join the Customer Support department based in Nicosia, Cyprus. Please note that this is a full-time, permanent employment opportunity. 

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

 In this role, you will be responsible for the performance, engagement, and real-time execution of an in-house support team, while maintaining visibility over outsourced partner operations.

You will act as the first layer of operational stability during live shifts, ensuring KPI delivery through active coaching, queue oversight, and strong cross-functional collaboration.

• Lead, develop, and engage a team of Customer Support agents and specialists, driving a high-performance culture through coaching, regular feedback, and performance management.
• Own real-time operations, ensuring queue health, effective staffing, and smooth execution across in-house and BPO teams.
• Drive team performance against key KPIs (speed, quality, resolution, customer satisfaction), using data to identify gaps and implement improvements.
• Own customer support quality, including QA oversight, calibration alignment, and continuous improvement of the customer experience.
• Support hiring, onboarding, and training, while maintaining up-to-date knowledge base content and ensuring team readiness.
• Collaborate with stakeholders and use data-driven insights to improve processes, influence decisions, and drive operational and strategic improvements.

• You have experience in leading Customer Support teams in a fast-paced, operational environment.
• You are comfortable working in a shift-based setup and managing real-time operations.
• You have strong coaching and feedback skills, with experience in performance management.
• You have a data-driven mindset, with the ability to translate metrics into actions.
• You are a confident stakeholder manager, able to communicate clearly and influence decisions.
• You are highly organised, proactive, and focused on delivering a strong customer experience.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.

*Some perks may differ depending on your location and role.

• Handle customer inquiries across chat, email, or voice, resolving issues related to rides, orders, rentals, accounts, payments, and cancellations while meeting SLAs for speed, accuracy, and customer satisfaction. 
• Ensure all resolutions align with Bolt policies and processes, delivering outcomes that meet customer expectations.
• Follow internal workflows, SOPs, and macros, apply accurate ticket tagging, and proactively flag process or tooling gaps through proper channels.
• Maintain up-to-date product knowledge across all verticals (Food, Ride, Rentals, Business, etc.), complete trainings, and contribute to cross-functional upskilling.
• Meet or exceed KPIs such as FRT, AHT, CSAT, and resolution time, and actively participate in audits, coaching, and performance reviews.
• Collaborate with team leads and peers to ensure smooth operations, share insights and feedback, and support during high-demand or critical situations.

• You are fluent in Greek [near native C2] and written and spoken English.
• Strong experience in customer support or complex case handling and high emotional intelligence/resilience.
• Excellent written and verbal communication skills.
• Strong analytical and investigative ability.
• Ability to make decisions under pressure and high attention to detail/documentation standards.
• Comfortable working rotating, shift-based schedules in a 24/7 operation.

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

We’re looking for a commercially minded Marketing Manager to join our team in Nicosia, Cyprus.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

This is your opportunity to act as the local heartbeat of Bolt’s brand in Cyprus and Greece. You’ll combine on-the-ground market insight with global strategy to deliver marketing that genuinely connects with local audiences. From generating buzz and building partnerships to executing social-first campaigns and supporting growth across Rides and Food Delivery, you’ll own how Bolt shows up in your market.

You won’t just execute — you’ll think holistically about growth. That means managing budgets, identifying high-impact opportunities, collaborating closely with central brand, social, performance, and growth teams, and ensuring that global campaigns resonate locally. You’ll be part of the Southern Europe Local Marketing team and report to the Regional Marketing Manager, working cross-functionally across an ambitious, international organisation.

This role is ideal for someone who wants real autonomy, visibility, and the chance to directly influence brand growth in a key market. 

• Own and execute the local marketing strategy in Cyprus and Greece across Rides and Food Delivery, driving measurable growth.
• Plan and deliver buzzworthy, social-first campaigns that generate earned attention and strong local engagement.
• Lead local social media execution and collaborate with creators and influencers to produce high-impact content.
• Identify and activate scalable local partnerships that support acquisition and brand growth.
• Support vertical-led initiatives such as airport activations, venue branding, car branding, and local rollouts.
• Manage budgets, track performance, and use data-driven insights to optimise campaigns and investment decisions.

• You  ideally have experience within app-based platforms, marketplaces, or consumer brands.
• You have a strong understanding of brand, social, partnerships, and/or performance marketing.
• You have proven experience managing budgets and optimising campaigns based on metrics such as CAC, CPA, CTR, and LTV.
• You are comfortable working independently while collaborating cross-functionally in a fast-paced, international environment.
• You are fluent in English and Greek.
• You are proactive, structured, creative, and commercially minded — you combine cultural instinct with analytical thinking.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

*Some perks may differ depending on your location and role.

We’re looking for an analytical and solutions-driven Courier Operations Manager with excellent leadership and interpersonal skills to lead the Courier Function of Bolt Food Cyprus. This is a highly strategic and execution-heavy role where you will manage the performance of our courier network, scale operations to new cities, and build a lean, high-performing team that delivers operational excellence on the ground. You’ll work closely with the Country Manager and various local and global stakeholders to shape the future of Bolt Food’s last-mile logistics in Cyprus.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

You will be the owner of courier operations end-to-end — from process design to team development, execution, and performance management. You’ll start by managing a highly technical Courier Operations Specialist and gradually expand the team by identifying skill gaps and hiring accordingly. We’re seeking someone who can seamlessly switch between deep analytical problem-solving and on-the-ground leadership. You must be comfortable speaking with couriers, analysing their performance data, and building robust supply models to improve efficiency and earnings.

Expected travel to key operational zones in Cyprus will be required — you should be excited to spend time with couriers in the field, not just behind a laptop.

• Launch, manage, and scale courier operations across the local market in Cyprus.
• Create, improve, and optimise courier operations processes.
• Monitor and enhance key delivery metrics to improve efficiency and ensure an excellent experience for users, couriers, and partners (restaurants & groceries).
• Identify operational blockers such as supply forecasting and solve them by leading from the front — be ready to roll up your sleeves and work hands-on.
• Develop operational and financial models focused on optimising each component of the delivery process.
• Collaborate with cross-functional teams to advance courier operation-related goals.

• You have a degree in Business Administration, Finance, Supply Chain, or a related field.
• You have 3+ years of relevant experience in operations, commercial, last-mile delivery, logistics, consultancy, or analytics.
• You are an analytical thinker who loves solving complex problems (advanced Excel/Google Sheets skills required; Looker/PowerBI/Tableau are a plus).
• You are an owner who proactively seeks to improve processes and handle business challenges.
• You have strong stakeholder management, negotiation, and overall communication skills.
• You have excellent verbal and written communication skills in English; knowledge of Greek is a plus.

Experience is important, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location and role.