Overview

As our Learning Technology Sr. Specialist, you are the strategic and operational owner of the learning technology ecosystem supporting the Commercial Organization. You’ll administer the Business Unit’s LMS end‑to‑end, and you’ll also own adjacent platforms that plug into or stand alongside the LMS—specifically our AI Role‑Playing/Simulation tool, Sales Enablement Platform (e.g., Cornerstone, Mindtickle, or a bespoke solution), our Knowledge Base, and Content Management System.

You will partner across Sales, Service, Field Ops, Marketing, HR/People, IT/SecOps, and Compliance to deliver mobile‑first, retail-ready learning that is reliable, measurable, and tied to business outcomes like time‑to-ramp, conversion rates, first-time-fix, shrink reduction, and CSAT/NPS. Your superpower is translating operational needs into scalable system configurations, clean data flows, and insightful dashboards the business actually uses.

In a modern commercial organization, LMS administration is necessary but not sufficient. Success comes from an integrated learning stack - practice with feedback (AI role‑play), performance support (KB), in‑the‑flow guidance (DAP), targeted enablement (SEP), and analytics that tie learning to results. This role is the connective tissue.

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

Top 6 Outcomes You’ll Drive (First 12 Months)

• Platform Reliability & Scale: ≥99.9% LMS uptime; SSO success ≥99%; Tier‑1 ticket deflection ≥30% via self-service.
• Content Lifecycle Discipline: 100% adherence to content audit plan; publish/retire SLAs met; metadata/taxonomy standards implemented.
• Sales Readiness Acceleration: AI role‑play adoption ≥80% of sellers; measurable lift in certification time‑to‑ramp (target set with Sales Ops).
• Enablement Platform Utilization: Monthly Active Users (MAU) and content engagement benchmarks met for Sales Enablement Platform (SEP).
• Analytics to Action: Quarterly learner impact reports linking training to performance; ≥90% reporting accuracy & timeliness.
• Compliance Confidence: On‑time completion ≥95%; zero critical audit findings; recertification lapse rate ≤2%.

LMS Ownership (Business Unit) – SAP Successfactors

• Configure and maintain LMS global and BU settings, SSO, user roles, permissions, and integrations (HRIS, SEP, content vendors).
• Upload, test, and manage SCORM/xAPI, video, microlearning, blended programs; ensure cross‑device/browser compatibility.
• Build assignments, learning paths, certifications, recert windows; automate notifications and reminders.
• Generate dashboards and enterprise‑grade reports (compliance, completions, time‑to‑cert, adoption); ensure accuracy and on‑time delivery.
• Provide Tier‑1/2 support; monitor uptime and performance; manage incidents with clear SLAs and post‑mortems.

Ecosystem Platforms (Beyond LMS)

• AI Role‑Playing/Simulation Tool: Administer scenarios, scoring rubrics, feedback loops; integrate results to LMS/LRS; partner with Sales Leaders to align on competency models and “certify to sell” standards.
• Sales Enablement Platform (SEP): Configure taxonomy, segments, and content governance; ensure CRM and LMS alignment; manage readiness, pitches, battlecards, and field analytics.
• Knowledge Base (KB): Govern structure, findability (search/tags), versioning, and feedback loops; integrate KB snippets into learning for in‑the‑flow support.
• Content Management System (CMS): Manage content lifecycle, localization workflows, and publishing governance; ensure web accessibility and brand compliance.

Integrations, Data, and Architecture

• Partner with IT to maintain LMS‑HRIS sync, SSO/IDP (Okta/Azure AD), and secure data flows; steward PII and role‑based access.
• Implement and maintain xAPI pipelines and an LRS (e.g., Watershed, Learning Locker) to capture practice data (AI role‑plays), KB searches, and SEP engagement.
• Define and enforce taxonomy, metadata, and naming standards across systems to improve search, recommendations, and analytics.

Content Operations & Governance

• Own the content audit plan (cadence, owners, criteria, retire/refresh); maintain a single source of truth across LMS/KB/CMS.
• Establish decentralized admin governance: admin certification, approval workflows, QA checklists, and audit trails.
• Develop and maintain job aids, FAQs, and in‑app guidance to drive self‑service and reduce support tickets.

Analytics & Business Impact

• Build learner impact reports integrating course data, AI practice scores, SEP usage, and field KPIs (with Sales/Service Ops).
• Publish executive and manager‑level dashboards (Power BI/Tableau/Excel) focused on time‑to-ramp, activity-to-outcome, and skill gap closure.
• A/B test delivery formats; run cohort analyses; recommend content and channel optimizations.

Compliance, Security & Accessibility

• Ensure training records meet regulatory and organizational standards; conduct regular audits and partner with Compliance.
• Manage content and platform accessibility (e.g., WCAG 2.1 AA).
• Coordinate vendor risk and platform updates with IT/SecOps; maintain documentation and runbooks.

Projects, Vendors & Roadmap

• Lead platform upgrades, migrations, and feature rollouts; maintain a rolling roadmap that balances stability with innovation.
• Manage vendor relationships and renewals; define business cases and pilots (e.g., AI features, mobile offline).
• Build communities of practice with field leaders; host office hours and release briefings.

Location & Travel Expectations: 

• This role will be based out of the Scout Motors corporate headquarters in Charlotte, NC. 
• This role requires 4-5 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.
• Travel: Ability and willingness to travel to field locations, ride‑alongs, store visits, national meetings 5% of the time. Valid driver's license required.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: 

Required Qualifications

• 8+ years currently administering enterprise LMS platforms in a corporate environment (SuccessFactors, Cornerstone, Docebo, Absorb, Mindtickle, etc.).
• Hands‑on experience with mobile‑first learning and field adoption in retail/sales environments.
• Proficient with SCORM/xAPI, content testing, and compatibility troubleshooting.
• Experience with LMS‑HRIS integrations and multi‑language content delivery.
• Strong technical troubleshooting; data accuracy discipline; able to coordinate with IT and vendors for enhancements.
• Proficiency with Microsoft Office; familiarity with Articulate 360 (Storyline/Rise); HTML/CSS basics a plus.
• Strong communication, stakeholder management, and project coordination skills.

Preferred Experience (Ecosystem & Tools)

• AI Role‑Playing/Simulation: Administering scenario libraries, analytics, and feedback (e.g., Mindtickle/AI Coach, Second Nature, Rehearsal, or similar).
• Sales Enablement Platform (SEP): Cornerstone, Docebo, Mindtickle, or a custom/bespoke enablement system.
• Knowledge Base & CMS: SharePoint/Confluence/ServiceNow KB; headless CMS (e.g., Contentful) or enterprise CMS (e.g., Adobe, Sitecore).
• Learning Record Store & xAPI: Watershed, Learning Locker; experience designing xAPI statements and dashboards.
• Video & Microlearning: Kaltura, Vimeo Enterprise, Microsoft Stream; Vyond/Synthesia for rapid media.
• In‑App Guidance / DAP: WalkMe, Whatfix, Pendo for workflow‑embedded guidance.
• Microlearning & Retail Readiness: Axonify, EduMe, EdApp, Whatfix mobile pulses.
• Badging & Credentials: Credly, Accredible (issuing/verifying micro‑credentials).
• Assessment & Proctoring: Questionmark, Talview/Proctorio (as applicable).
• Translation/Localization: Smartling, Lokalise, Phrase, or enterprise workflows for multi‑market content.
• Analytics: Advanced Excel plus Power BI/Tableau for executive dashboards and cohort analyses.
• Search & Recommendations: Elastic/Coveo search tuning; metadata and synonyms for KB/LMS findability.
• AR/VR / Simulations (Nice to have): STRIVR, PICO/Oculus; POS or device simulations for hands‑on practice.

Competencies

• Ecosystem Thinking: Designs systems to work together—consistent taxonomy, data contracts, and user journeys.
• Operational Excellence: Clear SLAs, runbooks, and release checklists; bias for reliability and scalability.
• Insight to Action: Turns data into decisions; partners with Ops leaders to impact time‑to‑ramp and field performance.
• Change Enablement: Trains decentralized admins and drives adoption through self‑service and field‑friendly design.
• Security & Compliance Mindset: Protects data, meets audit standards, and designs with accessibility in mind.

Impact Metrics (What Great Looks Like)

• Platform Health: Uptime %, page load, SSO success %, MTTR, ticket deflection %.
• Operational Rigor: Content audit adherence %, release cadence reliability, admin SLA compliance.
• Learning Outcomes: Time‑to‑certification/ramp, assignment on‑time completion %, recert lapse rate.
• Adoption & UX: MAU, session depth, search success %, CSAT/NPS, role‑play participation & pass rates.
• Business Impact (Commercial/Retail): Conversion rate uplift post‑training, attach rate improvement, first‑time‑fix rate, shrink improvement, customer NPS.
• Data Quality: Reporting accuracy/timeliness, HRIS sync error rate, localization coverage.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $110,000.00 - $135,000.00

Internal leveling code: IC8

Work Arrangement

This is an onsite position at Pope Field in North Carolina.

Job Overview

Analyzes and interprets complex data sets to support business decision-making. Develops and maintains data reports, dashboards, and visualizations. Collaborates with cross-functional teams to identify data needs and implement data-driven solutions. Ensures data accuracy, integrity, and security while optimizing data processes. Continuously improves analytical methods and tools to enhance insights and business outcomes.

Essential Functions

• Conduct independent analysis of data related to equipment tracking, information management, and asset preservation across multiple operational domains.
• Design and implement systematic processes for collecting, validating, and presenting data for equipment monitoring, information control, and resource optimization.
• Develop and refine reports and dashboards on the operational status of technological resources, highlighting key performance indicators and trends.
• Perform data analysis to support lifecycle analysis for delivered equipment, identifying trends in upgrades, maintenance, and consumables usage.
• Contribute to solution-specific proposals by providing detailed data analysis on equipment lists, pricing, delivery timelines, and impact assessments for customer-specified configurations.
• Develop and maintains comprehensive documentation for data models, analysis methodologies, and reporting procedures for equipment and information support.
• Collaborate effectively with asset managers and technical teams to translate data requirements into actionable analytical solutions.
• Operate with appreciable latitude in developing methodologies for extracting insights from complex datasets to support resource optimization.
• Ensure and champions adherence to established data governance, data quality standards, and reporting guidelines for all assigned projects.
• Analyze monthly consumables inventories and reports on quantities falling below 60% of agreed RSPL levels.
• Perform other duties as required.

Standard Essential Functions

• Regular and reliable attendance on a full time basis [or in accordance with posted schedule].
• Responsible for exhibiting professional behavior with both internal and external business associates that reflects positively on the company and is consistent with the company's policies and practices.
• Embodies AEVEX’s cultural values and aligns daily actions with department goals and company culture.

Qualifications            

• Proficient in: Microsoft Excel; Power BI; Tableau; SharePoint; Confluence; ServiceNow; Jira; statistical analysis tools.
• Strong problem-solving and analytical skills
• Attention to detail and documentation discipline
• Ability to work independently and as part of a team

Education / Certifications

• Bachelor's Degree Preferred.

Experience

• 2+ years of experience with data analytics

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties the employee is:

• Frequently required to sit, and to reach to use computers and other office equipment

For the purpose of this summary, occasionally is used to represent up to 1/3 of the time given to the work day, frequently represents 1/3 to 2/3 of the time and constantly represents 2/3 or more of the time.

Security Clearance

• Active TS/SCI security clearance
• S. Citizenship required.

THE ROLE

As a Sr. Finance Manager, you will be the strategic financial backbone of our Marketing organization, transforming complex data into a growth engine. You will partner directly with senior Marketing leaders to optimize global investments, ensuring every dollar fuels our mission to dominate the market. By bridging the gap between high-level strategy and operational rigor, you’ll drive the financial discipline and cross-functional collaboration that sustains our competitive edge.

WHAT YOU'LL DO

• Lead Strategic Planning: Architect the Annual Operating Plan (AOP) and monthly close cycles, delivering executive-ready narratives that guide global investment shifts and ensure financial predictability.
• Advise Executive Leadership: Act as a primary finance business partner to Marketing leaders, utilizing sophisticated scenario modeling to influence high-stakes trade-offs and maximize program ROI.
• Drive Financial Governance: Establish and govern robust processes for accruals and budget management, ensuring total alignment between marketing strategy, departmental spend, and corporate accountability.
• Modernize Insights: Identify and implement process improvements using data visualization tools to translate complex spend patterns into clear, actionable business intelligence for cross-functional stakeholders.

WHAT YOU BRING

• Strategic Finance Expertise: Extensive experience leading complex FP&A cycles and financial planning (preferrably supporting Marketing, Sales, or similar Go-to-Market functions) with a focus on outcome-based budgeting and investment prioritization. 
• Executive Influence: Exceptional communication skills and the ability to act as a trusted advisor to senior stakeholders, translating financial data into compelling strategic recommendations.
• Analytical Strength: Financial modeling and proficiency with data systems (such as SQL, Snowflake, Tableau, or equivalent) to evaluate program performance and automate reporting workflows.
• Operational Ownership: A proactive mindset for managing financial governance and cross-functional processes, with the ability to operate independently in a fast-paced, high-visibility environment.
• We are primarily an in-office environment and therefore, you will be expected to work from the Chicago, IL, New York, NY, Raleigh, NC, or Santa Clara, CA office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.

#LI-ONSITE #LI-KQ1

ABOUT THE JOB

Anduril’s Planning team is seeking a world-class Senior Demand & Supply Planner to join our team. The Senior Demand & Supply Planner has an integral role at Anduril, having material flow responsibility throughout the entire value chain, from raw materials to finished goods shipped to customers. They will have full ownership of certain assemblies and product lines, and will be ultimately responsible for sending the correct signals to Purchasing and Manufacturing on what and when to buy or build. This hire will be instrumental in signaling and forecasting accurate demand, planning inventory levels, and ensuring that Anduril supports its hardware requirements via Enterprise Resource Planning (ERP) software and other associated tools.

The right person for this role has demonstrated ownership and experience solving complex operational challenges with creative solutions in a fast-paced, resource-limited environment. This person will be flexible to provide support wherever needed to ensure products are built and shipped under stringent quality standards. If you are someone who thrives in such an environment, then this role is for you!

WHAT YOU'LL DO

• Manage day-to-day demand signaling, ordering, and inventory for various product lines.
• Identify and resolve supply issues by collaborating with Engineering, Purchasing, and Manufacturing teams.
• Lead Sales and Operations Planning (S&OP) discussions for Supply Planning on designated product lines.
• Work with Business Development and Growth teams to align forecasts with actual demand plans.
• Report on and analyze supply and material health to inform key decisions for Engineering, Purchasing, Manufacturing, and Business Development.
• Develop and maintain processes within MRP systems and associated master data.
• Drive strategic initiatives towards best practices, including demand shaping, advanced modeling, and inventory optimization.

REQUIRED QUALIFICATIONS

• Bachelor’s degree in a technical field (i.e. manufacturing, engineering, analytics, computer science, etc.) or business field (i.e. finance, economics, supply chain management, business administration, marketing, etc.)
• 6+ years of experience in a supply chain or production role within a fast-paced manufacturing environment with complex mechanical and/or electrical assemblies.
• Complete ownership of a complex value chain, coordinating between multiple internal and internal parties to ensure on-time deliveries and adherence to quality standards.
• Technical expertise including ability to read technical documentation and understanding hardware manufacturing processes.
• Experience with ERP systems such as Oracle, Netsuite, and CRM systems like Salesforce.
• Ability to travel up to 10% of the time.
• Ability to relocate, if not already local to be onsite in Morrisville, NC.

PREFERRED QUALIFICATIONS

• Master’s degree or other higher education.
• 8+ years of experience in a supply chain or production role within a fast-paced manufacturing environment with complex mechanical and/or electrical assemblies.
• Strong experience with SQL databases, including building custom queries for production and inventory metrics.
• Proficiency in data analysis and reporting tools such as Tableau, Power BI, or Qlikview.
• Knowledge of supply chain planning systems like Blue Yonder and best practices in demand planning, inventory management, and S&OP.
• Experience with lean manufacturing, continuous improvement, six sigma principles, and big data evaluation techniques.
• Proactive, able to take substantial responsibility across various functions, with a focus on speed and accuracy.
• Ability to obtain and maintain a U.S. TS clearance

ABOUT THE JOB

Anduril’s Planning team is seeking a world-class Senior Master Scheduler, S&OP Planning (internally known at Anduril as Senior Demand & Supply Planner) to join our team. The Senior Master Scheduler, S&OP Planning has an integral role at Anduril, having material flow responsibility throughout the entire value chain, from raw materials to finished goods shipped to customers. They will have full ownership of certain assemblies and product lines, and will be ultimately responsible for sending the correct signals to Purchasing and Manufacturing on what and when to buy or build. This hire will be instrumental in signaling and forecasting accurate demand, planning inventory levels, and ensuring that Anduril supports its hardware requirements via Enterprise Resource Planning (ERP) software and other associated tools.

The right person for this role has demonstrated ownership and experience solving complex operational challenges with creative solutions in a fast-paced, resource-limited environment. This person will be flexible to provide support wherever needed to ensure products are built and shipped under stringent quality standards. If you are someone who thrives in such an environment, then this role is for you!

WHAT YOU'LL DO

• Manage day-to-day demand signaling, ordering, and inventory for various product lines.
• Identify and resolve supply issues by collaborating with Engineering, Purchasing, and Manufacturing teams.
• Lead Sales and Operations Planning (S&OP) discussions for Supply Planning on designated product lines.
• Work with Business Development and Growth teams to align forecasts with actual demand plans.
• Report on and analyze supply and material health to inform key decisions for Engineering, Purchasing, Manufacturing, and Business Development.
• Develop and maintain processes within MRP systems and associated master data.
• Drive strategic initiatives towards best practices, including demand shaping, advanced modeling, and inventory optimization.

REQUIRED QUALIFICATIONS

• Bachelor’s degree in a technical field (i.e. manufacturing, engineering, analytics, computer science, etc.) or business field (i.e. finance, economics, supply chain management, business administration, marketing, etc.)
• 6+ years of experience in a supply chain or production role within a fast-paced manufacturing environment with complex mechanical and/or electrical assemblies.
• Complete ownership of a complex value chain, coordinating between multiple internal and internal parties to ensure on-time deliveries and adherence to quality standards.
• Technical expertise including ability to read technical documentation and understanding hardware manufacturing processes.
• Experience with ERP systems such as Oracle, Netsuite, and CRM systems like Salesforce.
• Ability to travel up to 10% of the time.
• Ability to relocate, if not already local to be onsite in Morrisville, NC.

PREFERRED QUALIFICATIONS

• Master’s degree or other higher education.
• 8+ years of experience in a supply chain or production role within a fast-paced manufacturing environment with complex mechanical and/or electrical assemblies.
• Strong experience with SQL databases, including building custom queries for production and inventory metrics.
• Proficiency in data analysis and reporting tools such as Tableau, Power BI, or Qlikview.
• Knowledge of supply chain planning systems like Blue Yonder and best practices in demand planning, inventory management, and S&OP.
• Experience with lean manufacturing, continuous improvement, six sigma principles, and big data evaluation techniques.
• Proactive, able to take substantial responsibility across various functions, with a focus on speed and accuracy.
• Ability to obtain and maintain a U.S. TS clearance

ABOUT THE JOB

Anduril’s Planning team is seeking a world-class Senior Master Scheduler, S&OP Planning (internally known at Anduril as Senior Demand & Supply Planner) to join our team. The Senior Master Scheduler, S&OP Planning has an integral role at Anduril, having material flow responsibility throughout the entire value chain, from raw materials to finished goods shipped to customers. They will have full ownership of certain assemblies and product lines, and will be ultimately responsible for sending the correct signals to Purchasing and Manufacturing on what and when to buy or build. This hire will be instrumental in signaling and forecasting accurate demand, planning inventory levels, and ensuring that Anduril supports its hardware requirements via Enterprise Resource Planning (ERP) software and other associated tools.

The right person for this role has demonstrated ownership and experience solving complex operational challenges with creative solutions in a fast-paced, resource-limited environment. This person will be flexible to provide support wherever needed to ensure products are built and shipped under stringent quality standards. If you are someone who thrives in such an environment, then this role is for you!

WHAT YOU'LL DO

• Manage day-to-day demand signaling, ordering, and inventory for various product lines.
• Identify and resolve supply issues by collaborating with Engineering, Purchasing, and Manufacturing teams.
• Lead Sales and Operations Planning (S&OP) discussions for Supply Planning on designated product lines.
• Work with Business Development and Growth teams to align forecasts with actual demand plans.
• Report on and analyze supply and material health to inform key decisions for Engineering, Purchasing, Manufacturing, and Business Development.
• Develop and maintain processes within MRP systems and associated master data.
• Drive strategic initiatives towards best practices, including demand shaping, advanced modeling, and inventory optimization.

REQUIRED QUALIFICATIONS

• Bachelor’s degree in a technical field (i.e. manufacturing, engineering, analytics, computer science, etc.) or business field (i.e. finance, economics, supply chain management, business administration, marketing, etc.)
• 6+ years of experience in a supply chain or production role within a fast-paced manufacturing environment with complex mechanical and/or electrical assemblies.
• Complete ownership of a complex value chain, coordinating between multiple internal and internal parties to ensure on-time deliveries and adherence to quality standards.
• Technical expertise including ability to read technical documentation and understanding hardware manufacturing processes.
• Experience with ERP systems such as Oracle, Netsuite, and CRM systems like Salesforce.
• Ability to travel up to 10% of the time.
• Ability to relocate, if not already local to be onsite in Morrisville, NC.

PREFERRED QUALIFICATIONS

• Master’s degree or other higher education.
• 8+ years of experience in a supply chain or production role within a fast-paced manufacturing environment with complex mechanical and/or electrical assemblies.
• Strong experience with SQL databases, including building custom queries for production and inventory metrics.
• Proficiency in data analysis and reporting tools such as Tableau, Power BI, or Qlikview.
• Knowledge of supply chain planning systems like Blue Yonder and best practices in demand planning, inventory management, and S&OP.
• Experience with lean manufacturing, continuous improvement, six sigma principles, and big data evaluation techniques.
• Proactive, able to take substantial responsibility across various functions, with a focus on speed and accuracy.
• Ability to obtain and maintain a U.S. TS clearance

ABOUT THE JOB

Anduril’s Planning team is seeking an Manager, Demand & Supply Planning to join our team. The Planning team is responsible for planning material and builds to support rapidly iterating and building of cutting-edge defense hardware, including static equipment, mobile ground equipment, and flight vehicles. The Manager Demand & Supply Planning will manage a team of Demand & Supply Planners in executing S&OP and providing in-depth analysis for our business partners. They will ultimately be responsible for sending the correct signals to Purchasing and Manufacturing on what and when to buy or build for each of the supported product lines. The addition of this role is pivotal in transforming our Sales and Operations Planning (S&OP) process, empowering our operations to not only meet but exceed our financial objectives. This strategic hire will be instrumental in driving operational excellence and enhancing our ability to forecast, plan, and execute with greater precision and efficiency.

The right person for this role has demonstrated ownership and experience solving complex operational challenges with creative solutions in a fast-paced, resource-limited environment. This person will be flexible to provide support wherever needed to ensure products are built and shipped under stringent quality standards. If you are someone who thrives in such an environment, then this role is for you!

WHAT YOU'LL DO

• Develop and execute supply & demand plans that support the company's sales forecasts and business strategies.
• Lead the Supply & Demand planning team to ensure efficient and effective execution of planning activities.
• Collaborate through S&OP with various departments, including sales, operations, and finance, to gather relevant data for accurate supply forecasting.
• Effectively distill and communicate complex scenarios to executives for strategic decision-making and alignment.
• Manage inventory levels to meet service level targets while minimizing excess and obsolete inventory.
• Monitor supplier performance, ensuring timely delivery of materials, and address any supply chain disruptions proactively.
• Optimize supply & demand planning processes through continuous improvement initiatives to increase efficiency.
• Implement and maintain planning systems and tools to improve planning accuracy and visibility across the organization.
• Define Key Performance metrics for Supply & Demand Planning functions.
• Prepare and present regular reports on program performance, including inventory metrics and risk assessments.
• Support new product launches by coordinating with cross-functional teams to ensure material readiness and timely market entry.

REQUIRED QUALIFICATIONS

• Bachelor’s degree in a technical field (i.e. manufacturing, engineering, analytics, computer science, etc.) or business field (i.e. finance, economics, supply chain management, business administration, marketing, etc.)
• 8+ years of experience in a supply chain or production role within a fast-paced manufacturing environment with complex mechanical and/or electrical assemblies.
• 3+ years of experience managing a direct team.
• Demonstrated ability to completely own complex value chains from start to finish, coordinating between multiple internal and internal parties to ensure on-time deliveries and adherence to quality standards.
• Experience with ERP systems such as Oracle, Netsuite, and CRM systems like Salesforce
• Ability to demonstrate a willingness to take on substantial responsibility across supply chain, logistics, engineering, and supply planning functions with a bias towards speed and accuracy.
• Strong technical expertise including ability to read technical documentation, drawings, and CAD data, understanding of a variety of hardware manufacturing processes for both electronics (PCBAs, sensor hardware, etc.) and structures/mechanisms.
• Ability to travel up to 25% of the time.
• Ability to relocate, if not already local to be onsite in Morrisville, NC.

PREFERRED QUALIFICATIONS

• Master’s degree or other higher education.
• Ability to demonstrate a willingness to take on substantial responsibility across supply chain, logistics, engineering, and supply planning functions with a bias towards speed and accuracy.
• Strong experience with SQL databases, including building custom queries for production and inventory metrics.
• Proficiency in data analysis and reporting tools such as Tableau, Power BI, or Qlikview.
• Knowledge of supply chain planning systems like Blue Yonder and best practices in demand planning, inventory management, and S&OP.
• Experience with lean manufacturing, continuous improvement, six sigma principles, and big data evaluation techniques.
• Proactive, able to take substantial responsibility across various functions, with a focus on speed and accuracy.
• Ability to obtain and maintain a U.S. TS clearance.

ABOUT THE JOB

Anduril’s Demand & Supply Planning team is seeking a world-class Demand & Supply Planner to join our team. The Demand & Supply Planner has an integral role at Anduril, having material flow responsibility throughout the entire value chain, from raw materials to finished goods shipped to customers. They will have full ownership of certain assemblies and product lines, and will be ultimately responsible for sending the correct signals to Purchasing and Manufacturing on what and when to buy or build. This hire will be instrumental in signaling and forecasting accurate demand, planning inventory levels, and ensuring that Anduril supports its hardware requirements via Enterprise Resource Planning (ERP) software and other associated tools.

The right person for this role has demonstrate ownership and experience solving complex operational challenges with creative solutions in a fast-paced, resource-limited environment. This person will be flexible to provide support wherever needed to ensure products are built and shipped under stringent quality standards. If you are someone who thrives in such an environment, then this role is for you!

WHAT YOU'LL DO

• Manage day-to-day demand signaling, ordering, and inventory for various product lines.
• Identify and resolve supply issues by collaborating with Engineering, Purchasing, and Manufacturing teams.
• Lead Sales and Operations Planning (S&OP) discussions for Supply Planning on designated product lines.
• Work with Business Development and Growth teams to align forecasts with actual demand plans.
• Report on and analyze supply and material health to inform key decisions for Engineering, Purchasing, Manufacturing, and Business Development.
• Develop and maintain processes within MRP systems and associated master data.
• Drive strategic initiatives towards best practices, including demand shaping, advanced modeling, and inventory optimization.

REQUIRED QUALIFICATIONS

• Bachelor’s degree in a technical field (i.e. manufacturing, engineering, analytics, computer science, etc.) or business field (i.e. finance, economics, supply chain management, business administration, marketing, etc.)
• 3+ years of experience in a supply chain or production role within a fast-paced manufacturing environment dealing with complex assemblies.
• Complete ownership of a complex value chain, coordinating between multiple, high volume of departments and teams to ensure on-time deliveries and adherence to quality standards.
• Technical expertise including ability to read technical documentation and understanding hardware manufacturing processes.
• Experience with ERP systems such as Oracle, NetSuite, and CRM systems like Salesforce.
• Ability to travel up to 10% of the time.
• Ability to relocate, if not already local to be onsite in Morrisville, NC.

PREFERRED QUALIFICATIONS

• Master’s degree
• Strong experience with SQL databases, including building custom queries for production and inventory metrics.
• Proficiency in data analysis and reporting tools such as Tableau, Power BI, or Qlikview.
• Knowledge of supply chain planning systems like Blue Yonder and best practices in demand planning, inventory management, and S&OP.
• Experience with lean manufacturing, continuous improvement, six sigma principles, and big data evaluation techniques.
• Proactive, able to take substantial responsibility across various functions, with a focus on speed and accuracy.
• Ability to obtain and maintain a U.S. TS clearance

About the Opportunity

Cleerly is seeking a Senior Client Success Manager to own and manage client relationships within a defined territory. This role will serve as the day-to-day liaison for healthcare clients—ensuring successful onboarding, driving adoption, addressing concerns, and promoting long-term satisfaction and expansion.

The ideal candidate will have experience in healthcare or health tech, demonstrate strong communication and relationship-building skills, and bring a data-driven mindset to proactively manage client health and success.

About the Team

The Client Success role is pivotal in ensuring strong, long-lasting relationships with our clients. This position is responsible for managing day-to-day communication, acting as the main liaison between the client and our internal teams. By owning the client relationship, the Client Success Managers ensure that all client needs, concerns, and goals are addressed in a timely and effective manner. They represent the client's voice internally, advocating for their interests and ensuring alignment with our company’s objectives.

This role reports directly to the VP of Client Success and works daily with Implementation, Sales, and Product amongst other teams. 

Responsibilities

Client Ownership & Relationship Management

• Serve as the primary point of contact for clients within the assigned territory
• Build strong, trusting relationships with clinical and administrative leaders at hospitals, imaging centers, and cardiology practices
• Conduct regular business reviews, utilization assessments, and check-ins to ensure client satisfaction and retention
• Meet key performance indicators (KPIs) for the Client Success team, including Net Promoter Score (NPS), client retention (volume, logo), and referenceability. Use data-driven insights to continuously improve client success initiatives and enhance client satisfaction

Onboarding & Adoption

• Partner with Client Services and Implementation teams to ensure seamless onboarding and launch of Cleerly solutions
• Drive initial and ongoing adoption through best practices, education, and alignment with client goals
  
  

Client Health Monitoring

• Track key client metrics (utilization, turnaround times, NPS, etc.) and proactively identify and resolve risks to success
• Leverage internal data to provide strategic insights to clients and recommend workflow enhancements

Retention & Growth

• Collaborate with Sales and Partnerships to identify opportunities for renewals, upsells, and expansion
• Champion the voice of the customer internally, contributing feedback to product and service teams

Cross-Functional Collaboration

• Act as the bridge between clients and internal teams (Sales, Product, Clinical, Marketing) to ensure alignment and excellence in service
• Support pilots and product rollouts specific to your territory’s client base
  
  

Requirements

• Bachelor’s degree; background in healthcare, life sciences, or business is preferred
• 7 + years of experience in client success, account management—preferably in a healthcare or SaaS environment
• Experience working directly with health systems, cardiology groups, or outpatient imaging centers is highly desirable. 
• Startup (Series A-C) experience preferred, not required.
• Exceptional communication, interpersonal, and problem-solving skills
• Self-starter with strong organizational skills and the ability to manage multiple accounts with minimal supervision
• Familiarity with CRM platforms (Salesforce preferred) and data dashboards (e.g., Tableau or Looker)
• Willingness to travel within the territory (up to 40%)
• Spanish speaking is a plus but not required

The base salary range for this role varies by location and is aligned to market benchmarks.

• Candidates located in higher-cost labor markets, including California, Washington, New York, New Jersey, Connecticut, Massachusetts, and Washington, DC represent the middle to high end of the range, while candidates located in all other U.S. locations represent the low to middle end of the range.
• Final compensation is determined based on location, experience, skills, and internal equity.

This role is eligible for a 15% target annual bonus, resulting in the following base salary and Total Target Compensation (TTC) ranges:

• Base Salary: $135,000-145,000
• TTC: $155,250-166,750

*Total Target Compensation (TTC): Total Cash Compensation (including base pay, variable pay, commission, bonuses, etc.) Additionally, stock options, paid benefits, and employee perks are part of your total rewards.

About your role

We are looking for a forward-thinking Data Engineering Intern to join our team for Summer 2026. This isn't just a role about moving data from point A to point B; it’s about rethinking how those pipelines are built. You will sit at the intersection of core infrastructure and AI, building robust ETL processes while leveraging AI technologies to automate the very workflows you create.

Your mission is dual-purpose: you will support our Business Intelligence efforts and directly influence our product roadmap by turning raw data into actionable insights through advanced dashboards and automated workflows.

A Day in the Life

• Build & Orchestrate: Design, develop, and maintain ETL pipelines to ingest data into our Snowflake warehouse using Python, SQL, and Airflow.
• AI-Driven Automation: Implement AI-powered solutions to streamline engineering tasks, including:
• Automating code generation and documentation.
• Building AI-driven data quality checks and anomaly detection.
• Developing "self-healing" pipelines that can identify and alert on ingestion errors.
• Insight Generation: Use Jupyter Notebooks and Streamlit to analyze data and build internal tools that help our product team make data-driven decisions.
• Visualization: Create high-impact dashboards in Tableau that translate complex data into a clear narrative for stakeholders.
• Agile Collaboration: Participate in daily Scrum huddles, manage tasks via Jira, and work closely with product owners and QA to promote code to production.
• Cloud Infrastructure: Interact with cloud services via CLI and manage containerized environments using Docker and Kubernetes.

What you’ll need

• Academic Status: Currently pursuing an undergraduate degree with a targeted graduation date in 2026 or early 2027, or pursuing a degree in Computer Science, Data Science, or a related quantitative field.
• Programming Mastery: Expertise in Python and SQL
• Infrastructure Mindset: A strong understanding of Data Warehousing (Snowflake) and ETL orchestration (Airflow).
• DevOps Curiosity: Familiarity with CLI, Docker, and Kubernetes for managing cloud-based environments.
• Analytical Toolkit: Experience with Jupyter Notebooks, Tableau, or Streamlit.
• Problem Solver: A proactive approach to using AI/LLMs to automate repetitive tasks and improve system reliability.

The Summer "Win"

By the end of your 10-week internship, you will have designed and deployed a functional ETL pipeline that feeds into a custom Insights Dashboard. Your work won't just sit in a folder, it will be used to influence our official product roadmap.

Interview Process

• Recruiter Phone Screen
• Technical Assessment 
• Hiring Manager Interview
• Team Interview

Role Overview

The Revenue Operations Analyst II is the analytics engine behind AvidXchange's go-to-market organization. This role owns the design, development, and maintenance of Sales and Marketing dashboards and reporting by translating complex data into compelling visual narratives that help leaders make faster, better decisions. You already speak the language of Sales and Marketing KPIs fluently, you bring a strong QA discipline and meticulous documentation habits, and you know that trust in the data is the foundation everything else is built on. You will partner closely with RevOps Partners, Sales, Marketing, and executive leadership to stay ahead of evolving business needs and you're actively exploring how AI is transforming analytics to push the boundaries of what our data can tell us. 
 

What you'll do:
Dashboard & Reporting Ownership 
•    Own the end-to-end design, development, and maintenance of all Sales and Marketing dashboards across BI platforms serving as the single point of accountability for GTM analytics delivery 
•    Build and optimize complex data models, calculated fields, and cross-source joins powering GTM reporting — ensuring scalability as data volumes and business complexity grow 
•    Support executive-ready reporting for Board meetings, operating reviews by distilling complexity into clear strategic narratives 
 
Insights & Business Partnership 
•    Partner with RevOps Partners, Sales, and Marketing leadership to translate business questions into precise reporting requirements — ensuring dashboards drive decisions, not just display data 
•    Track and report on the full revenue funnel — from lead creation and MQL/SQL conversion through opportunity stages to closed won — identifying where volume, velocity, or conversion breaks down 
•    Support the recurring forecast cadence by maintaining accurate pipeline reporting, sales activity metrics, and providing data that helps sales leadership pressure-test and validate the number 
•    Deliver ad hoc analysis in response to strategic business questions — campaign performance, product launches, segment deep dives, or anything else the GTM team needs to move faster with better data 
•    Proactively monitor data freshness and pipeline integrity, surfacing issues and forward-looking recommendations before stakeholders ask 
 
 
QA, Documentation & Data Governance 
•    Build and maintain a rigorous QA process including automated validation checks, data reconciliation protocols, and regression testing before anything reaches a stakeholder 
•    Develop and maintain comprehensive documentation for all reporting assets — data dictionaries, calculation logic, source-to-dashboard lineage, and refresh schedules 
•    Partner with Revenue Systems and Data Engineering to define data architecture requirements and advocate for upstream data quality from Salesforce, marketing automation, and other GTM sources 
 
AI & Innovation 
•    Champion adoption of AI-powered analytics tools — AI-assisted data exploration, automated insight generation, natural language querying — to accelerate how the GTM org discovers and acts on insights 
•    Evaluate, pilot, and integrate emerging BI and AI capabilities to enhance visualization quality, automate repetitive tasks, and surface patterns traditional analysis might miss 
 
 
Who you are:
•    4–7 years in analytics, business intelligence, or data visualization within a B2B SaaS or high-growth environment 
•    Fluency in Sales and Marketing KPIs — pipeline coverage, win rates, deal velocity, CAC, LTV, MQL-to-SQL conversion, attribution, and funnel mechanics 
•    Advanced proficiency in at least one major BI platform (Power BI, Tableau, or Looker) with demonstrated ability to build complex, production-grade dashboards from scratch 
•    Strong SQL skills: complex queries, data modeling, and troubleshooting across multiple source systems 
•    Deep understanding of Salesforce data architecture and experience building analytics on top of CRM data 
•    Strong QA discipline with experience building validation frameworks and reconciliation checks to ensure data accuracy at scale 
•    Meticulous documentation habits — data dictionaries, calculation logic, and source lineage are non-negotiable parts of your build process 
•    Thrives in a fast-paced, dynamic environment — able to manage competing priorities and deliver high-quality work on tight timelines 
•    Excellent communication skills: can explain technical concepts to non-technical stakeholders and translate vague business questions into precise analytical requirements 
 
Preferred 
•    Experience integrating data from marketing automation platforms (Marketo, HubSpot, Pardot) into unified reporting views 
•    Advanced Excel/Google Sheets proficiency for ad hoc analysis 
•    Active engagement with AI analytics tools — AI copilots, automated insight engines, natural language BI, predictive analytics 
•    Bachelor's degree in Analytics, Data Science, Information Systems, Business, or related field; advanced degree or BI certifications a plus

OVERVIEW

Streamline Defense is hiring a Senior Exploitation Specialist / Data Scientist to support an NGA Analysis Office (AOT) embedded with US Special Operations Command. You will work alongside SOF intelligence professionals, building Python-based analytic tooling, dashboards, and geospatial workflows that turn raw collection into operational answers. This is a hands-on senior role: scope the problem, write the code, ship the solution.

RESPONSIBILITIES

• Design and build mission-ready Python solutions for SOF intelligence consumers
• Query and integrate web APIs through Python to retrieve, normalize, and operationalize data
• Build interactive dashboards and analytic interfaces using Dash, Streamlit, Panel, Tableau, or comparable platforms
• Develop visualizations using Plotly, Seaborn, Matplotlib, Bokeh, or similar libraries
• Apply geospatial processing frameworks (GDAL, ArcPy) and GIS desktop tools (ArcGIS Pro, QGIS) to GEOINT problems
• Manage code in Git (GitLab, GitHub) and produce clear technical documentation for the systems you build

REQUIREMENTS

• Active TS/SCI security clearance
• 10+ years of relevant experience. A combination of education, professional certifications, and training may be substituted in lieu of years of experience.
• Senior-level proficiency in Python with a track record of designing and shipping mission-ready solutions
• Demonstrated experience querying and integrating web APIs through Python
• Experience developing interactive visualizations using Plotly, Seaborn, Matplotlib, Bokeh, or comparable tools
• Experience building dashboards and analytic interfaces using Dash, Streamlit, Panel, Tableau, or similar platforms
• Strong SQL skills and experience querying relational databases
• Experience with Git-based version control (GitLab, GitHub)
• Proficiency with geospatial processing frameworks (GDAL or ArcPy)
• Proficiency with GIS desktop software (ArcGIS Pro or QGIS)
• Ability to write clear technical documentation for software systems and automated workflows
• Ability to operate independently at a senior level with limited oversight
• Familiarity with USSOCOM and broader US military organizational structures
• Familiarity with common Intelligence Community (IC) data repositories

OVERVIEW

Streamline Defense is hiring a Senior Exploitation Specialist / Data Scientist to support an NGA Analysis Office (AOT) embedded with US Special Operations Command. You will work alongside SOF intelligence professionals, building Python-based analytic tooling, dashboards, and geospatial workflows that turn raw collection into operational answers. This is a hands-on senior role: scope the problem, write the code, ship the solution.

RESPONSIBILITIES

• Design and build mission-ready Python solutions for SOF intelligence consumers
• Query and integrate web APIs through Python to retrieve, normalize, and operationalize data
• Build interactive dashboards and analytic interfaces using Dash, Streamlit, Panel, Tableau, or comparable platforms
• Develop visualizations using Plotly, Seaborn, Matplotlib, Bokeh, or similar libraries
• Apply geospatial processing frameworks (GDAL, ArcPy) and GIS desktop tools (ArcGIS Pro, QGIS) to GEOINT problems
• Manage code in Git (GitLab, GitHub) and produce clear technical documentation for the systems you build

REQUIREMENTS

• Active TS/SCI security clearance
• 10+ years of relevant experience. A combination of education, professional certifications, and training may be substituted in lieu of years of experience.
• Senior-level proficiency in Python with a track record of designing and shipping mission-ready solutions
• Demonstrated experience querying and integrating web APIs through Python
• Experience developing interactive visualizations using Plotly, Seaborn, Matplotlib, Bokeh, or comparable tools
• Experience building dashboards and analytic interfaces using Dash, Streamlit, Panel, Tableau, or similar platforms
• Strong SQL skills and experience querying relational databases
• Experience with Git-based version control (GitLab, GitHub)
• Proficiency with geospatial processing frameworks (GDAL or ArcPy)
• Proficiency with GIS desktop software (ArcGIS Pro or QGIS)
• Ability to write clear technical documentation for software systems and automated workflows
• Ability to operate independently at a senior level with limited oversight
• Familiarity with USSOCOM and broader US military organizational structures
• Familiarity with common Intelligence Community (IC) data repositories

What You’ll Be Doing:

We are seeking a senior-level Data Scientist to develop and operationalize advanced analytic solutions that directly enhance intelligence production and mission effectiveness. In this role, you will design and deploy Python-based solutions and analytic pipelines that integrate structured and unstructured data from multiple sources, including web APIs and enterprise repositories. You will create solutions, interactive dashboards, and analytic interfaces that improve analytic rigor, transparency, and reproducibility. Your work will modernize legacy workflows to ensure reliability, scalability, and maintainability in high-consequence environments.

What Impact You'll Have:

We are looking for a Senior Data Scientist, with experience processing and analyzing large datasets, who will use their technical knowledge, experience, and customer-centric focus to create and deliver world-class analytic processes, scripting solutions, and data modeling content. This is a mission-driven opportunity to support the DoD and Intelligence Community.   The Data Scientist will coordinate with our clients to understand questions and issues involving the client’s datasets, then determine the best method and approach to create data-driven solutions within program guidelines. This position will be relied upon as a Subject Matter Expert (SME), and be expected to lead/assist in the development of automated processes, architect data science solutions, automated workflows, conduct analysis, use available tools to analyze data, remain adaptable to mission requirements, and identify patterns to help solve some of the complex problems that face the DoD and Intelligence Community (IC).

What You Have to Have:

• Active TS/SCI Clearance is required with the ability to obtain a CI Poly. 10+ years of relevant experience. (A combination of years of experience & professional certifications/trainings/degree can be used in lieu of the years of experience requirement)
• Senior-level proficiency in Python with demonstrated experience in designing mission ready solutions.
• Experience querying and integrating web APIs through Python to retrieve, normalize, and operationalize data.
• Experience developing interactive data visualizations using Plotly, Seaborn, Matplotlib, Bokeh, or comparable tools.
• Experience building dashboards and analytic interfaces using Dash, Streamlit, Panel, Tableau, or similar platforms.
• Strong SQL skills and experience querying relational databases.
• Experience using Git-based version control platforms such as GitLab or GitHub.
• Proficiency with geospatial processing frameworks such as GDAL or ArcPy.
• Proficiency with GIS desktop software such as ArcGIS Pro or QGIS.
• Ability to write clear, concise technical documentation related to software systems and automated workflows.
• Ability to operate independently at a senior level with limited oversight.
• Familiarity with USSOCOM and broader U.S. military organizational structures.
• Familiarity with common Intelligence Community (IC) data repositories.

What You’ll Be Doing:

We are seeking a senior-level Data Scientist to develop and operationalize advanced analytic solutions that directly enhance intelligence production and mission effectiveness. In this role, you will design and deploy Python-based solutions and analytic pipelines that integrate structured and unstructured data from multiple sources, including web APIs and enterprise repositories. You will create solutions, interactive dashboards, and analytic interfaces that improve analytic rigor, transparency, and reproducibility. Your work will modernize legacy workflows to ensure reliability, scalability, and maintainability in high-consequence environments.

What Impact You'll Have:

We are looking for a Senior Data Scientist, with experience processing and analyzing large datasets, who will use their technical knowledge, experience, and customer-centric focus to create and deliver world-class analytic processes, scripting solutions, and data modeling content. This is a mission-driven opportunity to support the DoD and Intelligence Community.   The Data Scientist will coordinate with our clients to understand questions and issues involving the client’s datasets, then determine the best method and approach to create data-driven solutions within program guidelines. This position will be relied upon as a Subject Matter Expert (SME), and be expected to lead/assist in the development of automated processes, architect data science solutions, automated workflows, conduct analysis, use available tools to analyze data, remain adaptable to mission requirements, and identify patterns to help solve some of the complex problems that face the DoD and Intelligence Community (IC).

What You Have to Have:

• Active TS/SCI Clearance is required with the ability to obtain a CI Poly. 10+ years of relevant experience. (A combination of years of experience & professional certifications/trainings/degree can be used in lieu of the years of experience requirement)
• Senior-level proficiency in Python with demonstrated experience in designing mission ready solutions.
• Experience querying and integrating web APIs through Python to retrieve, normalize, and operationalize data.
• Experience developing interactive data visualizations using Plotly, Seaborn, Matplotlib, Bokeh, or comparable tools.
• Experience building dashboards and analytic interfaces using Dash, Streamlit, Panel, Tableau, or similar platforms.
• Strong SQL skills and experience querying relational databases.
• Experience using Git-based version control platforms such as GitLab or GitHub.
• Proficiency with geospatial processing frameworks such as GDAL or ArcPy.
• Proficiency with GIS desktop software such as ArcGIS Pro or QGIS.
• Ability to write clear, concise technical documentation related to software systems and automated workflows.
• Ability to operate independently at a senior level with limited oversight.
• Familiarity with USSOCOM and broader U.S. military organizational structures.
• Familiarity with common Intelligence Community (IC) data repositories.

TRUST AND SAFETY

What We Do

The Epic Trust and Safety team provides a safer experience for Epic users. We work across multiple products and services to improve technology and craft transparent policies so our players and users can have positive experiences on our platforms.

What You'll Do

As the Quality Operation Director on the Trust, Safety, and Support (TSS) team, you will lead a quality assurance function responsible for auditing moderation enforcement decisions, player support workflows and machine learning model performance. You’ll oversee a small, highly specialized team focused on identifying quality gaps, driving systemic improvements, and ensuring that the trust and safety and player support functions meet Epic’s quality standards. This role bridges technical, operational, and strategic domains to ensure exceptional player experiences.

In this role, you will

• Lead the end-to-end development and execution of scalable QA frameworks, methodologies, and processes, including measurable quality KPIs across human and automated systems to ensure accuracy, fairness, and efficiency of moderation decisions and player support performance
• Identify gaps and opportunities in moderation and player support workflows, recommending improvements through automation, training enhancements, and new processes. Analyze QA data to generate actionable insights that improve player support and moderation outcomes, agent performance, and overall operational efficiency
• Partner cross-functionally with knowledge management, operations, data science, policy, and product to create robust calibration processes, ensuring alignment between human moderators, player support agents, machine learning models, and Epic’s policies. Partner with vendor management to ensure external vendors adhere to Epic’s quality standards and to drive continuous improvement
• Audit outputs of human moderators, player support agents and ML classifiers for fairness, accuracy, and unintended bias. Provide actionable feedback to knowledge and training, operations, policy and ML teams
• Investigate quality issues, conduct root cause analysis, and implement corrective actions to mitigate risks and prevent recurrence. Work closely with the legal and compliance teams to ensure the Trust, Safety and Support teams are meeting regulatory requirements
• Report on quality KPIs and trends to senior leadership; flag emerging risks and propose mitigation strategies
• Lead and develop a small high-performing team, fostering a culture of operational excellence, accountability, and innovation in support of Risk and Response initiatives

What we're looking for

• 7+ years in trust & safety or support quality assurance, risk operations or a related field within a technology or gaming company
• 5+ years in a leadership role with experience managing quality, audit, or oversight teams, and building high performing quality programs
• Experience auditing machine learning models, human moderation decision and support agent performance
• Strong background working with classifier evaluation concepts (e.g., precision, recall, confusion matrix) and content moderation tooling
• Proven experience working with and evaluating vendor performance in global content moderation or support operations
• Ability to distill complex data into clear narratives for cross-functional stakeholders
• Experience with data visualization tools such as Tableau, and comfort working with large datasets
• Strong verbal and written communication skills, and comfort working on sensitive content types (e.g., hate speech, violence, CSAM)
• Familiarity with regulatory frameworks (e.g., DSA, OSA, AADC) and legal considerations tied to regulatory enforcement
• Demonstrated ability to work cross-functionally and drive alignment across global teams

EPIC JOB + EPIC BENEFITS = EPIC LIFE

Our intent is to cover all things that are medically necessary and improve the quality of life. We pay 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents. Throughout the year we celebrate our employees with events and company-wide paid breaks. We offer unlimited PTO and sick time and recognize individuals for 7 years of employment with a paid sabbatical.

About your role

Rocket Lawyer is seeking a highly motivated Business Intelligence Analyst Intern to join our team. This position is perfect for someone who wants to learn about the legal industry and how data is used to inform business decisions. By joining our team, you will have the opportunity to work on challenging projects that have a real impact on people's lives. You will support the Rocket Lawyer team in driving business insights, reporting, and analytics to help drive growth and optimize business performance. This role will partner closely with Product, Finance, Marketing, & Data Engineering teams to deliver actionable insights and act as a thought leader for data at Rocket Lawyer.

How you will make a difference day to day

• Analyze and optimize user engagement and experience with our services and investment across Search Engine Marketing (SEM), Search Engine Optimization (SEO), email, and offline channels
• Collaborate with business leads to understand KPIs & test hypotheses to drive revenue, customer acquisition, retention, and sales
• Support revenue and cost model assumptions are they relate to customer acquisition costs and lifetime value
• Conduct research and analysis to support business decisions, including reporting and communication of results to leadership
• Maintain and optimize BI tools and dashboard solutions. Contribute to ongoing data governance efforts

What you’ll need

• Experience with business analysis and problem-solving by drawing insights from large data sets
• Superior skills with SQL, Excel, and Python
• Experience with business intelligence applications (Tableau, Looker) and online marketing tools (Amplitude)
• Experience with Snowflake, other databases a plus
• SaaS, digital media, ecommerce, or online marketing based business experience a plus
• Light-hearted attitude and ability to have FUN while working hard
• Keen attention to detail, ability to work autonomously, & bias for action
• Excellent communication and interpersonal skills, with strong business acumen
• Pursuing a Bachelor's or Master’s Degree in Finance, Economics, Engineering or related quantitative field

Interview Process

• Recruiter Phone Screen
• Hiring Manager Interview
• Final Interview

Marketing Manager – Customer Retention & Lifecycle

Reports to: Director of Demand Generation Location: Charlotte, North Carolina

CPI Security is seeking a Marketing Manager – Customer Retention & Lifecycle to own and drive our customer retention and revenue growth efforts. Reporting to the Director of Demand Generation, you'll build and optimize customer journeys across our owned media channels — primarily email and SMS — while developing strategies that deepen engagement, reduce churn, and grow customer lifetime value.

We're looking for a strategic operator who can help us mature our personalization, segmentation, and marketing technology capabilities. If you're energized by shaping strategy and rolling up your sleeves to build it, this role is for you.

Key Areas of Responsibility

Lifecycle Strategy & Customer Journeys

• Develop and execute a lifecycle marketing strategy focused on retention, upsell,  and cross-sell across residential and commercial segments.
• Design and build automated customer journeys, primarily through email and SMS, that deliver personalized, relevant communications at every stage of the customer lifecycle.
• Map customer journeys by segment, identifying key touchpoints and opportunities to improve engagement and loyalty.

Build & Mature Our Personalization & Segmentation Capabilities

• Develop segmentation models based on demographics, behavior, lifecycle stage, product usage, and engagement — evolving from broad segments today to dynamic, data-driven personalization over time.
• Champion a test-and-learn culture, using A/B testing and experimentation to continuously improve relevance and performance.

Retention & Revenue Growth

• Build and launch targeted campaigns to reduce churn, increase renewals, and expand services within the existing customer base.

Data, Reporting & Optimization

• Track and report on campaign performance against key KPIs including churn rate, LTV, and engagement metrics.
• Leverage predictive analytics (as capabilities mature) to proactively identify at-risk customers and growth opportunities.
• Surface insights that inform decision-making across the marketing and sales teams.

Cross-Functional Collaboration

• Work closely with sales, product, customer success, data, and field operations teams to align lifecycle marketing with broader business goals.
• Partner with the commercial team on retention and revenue strategies for key clients.

What You'll Bring

• 5+ years of experience in lifecycle marketing, CRM, or retention-focused marketing.
• Hands-on Salesforce Marketing Cloud (SFMC) expertise — you've built journeys, campaigns, and automations in the platform.
• Strong analytical skills with experience in tools like Salesforce, Tableau, or Google Analytics.
• Deep knowledge of email and SMS marketing best practices, including segmentation, personalization, and deliverability.
• Collaborative, cross-functional mindset with strong project management skills.
• Bachelor's degree in Marketing, Business, or related field.

Bonus Points:

• Experience in security, technology, or subscription-based industries.
• Familiarity with predictive analytics and customer segmentation modeling.

What We Offer:

• Aggressive pay and the opportunity to work for an iconic brand
• Great medical, dental, vision, short- & long-term disability and life insurance options  
• Company paid holidays, floating holiday, and paid time off (PTO)  
• 401(k) plan with competitive company match  
• Eligible for free monitored security system after 90 days
• Education assistance – we encourage and support our employees who want to improve their skills and further their education  
• Engaging and fun company culture that’s made up of a diverse group of people  
• Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities.  
• An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness staff
• Birthday and Work Anniversary Rewards

WHAT WE DO

Our Data and Analytics consultants work with clients at all levels of the organization, from the C-suite to the shop floor, helping them to deliver on their most strategic initiatives. We’re known for making realistic, data-driven decisions that deliver value in tangible ways to our clients. Our clients ask for us on projects that require a superior combination of technical and business capabilities, people and management skills, and a collaborative mindset. We excel in understanding complex programs and strategic initiatives and breaking them into actionable pieces.

We are actively looking for professionals in the following areas:

• Data Strategy
• Data Governance
• Data Modernization
• Advanced Analytics
• Data Visualization

The ideal candidate’s experience may include but is not limited to the following:

• Have experience understanding and solving real business problems
• Have experience with presenting business case and strategy to the C-Suite
• Bring industry domain knowledge for custom data and analytics strategies
• Experience in designing and implementing data driven products and services
• Experience in designing and building high performance collaborative business and technology teams that deliver high value data solutions, data products and data analytics

Ideal candidates may call themselves Data Architects, Data Engineers, Data Scientists, Analysts and Data Governance professionals. Experience may include but not limited to the following:  

Data Strategy and Governance

• Intimately familiar with data technologies, data architecture frameworks, cloud platforms and the emerging trends in technological advancements.
• Proven experience in transforming our clients from on-prem data platforms to the cloud.
• Lead data modernization initiatives that include platform, technology and tools implementation and adoption.
• Must have experience in architecting and implementing data architecture, data engineering, reporting and analytical solutions across multiple business functions and domains.
• Conduct data management maturity assessments and identify pain points for including data quality, governance, architecture, analytics, metadata management, master data management.
• Demonstrate a rigorous and analytical problem-solving approach, leading information-gathering sessions and preparing and delivering client presentations and work products/prototypes.
• Identify data governance gaps and assess data governance maturity in a complex data environment. Should also be able to Identify the implications for data governance that arise from the technology, current processes, and skill levels in a complex data environment.

Data Architecture and Engineering

• Extensive experience or knowledge of cloud-based data platform technologies such as AWS, Microsoft Azure or Google Cloud Computing.
• Experience designing and building data platforms that support data lakes, data stores, data ingestion and transformations and API services for consuming data
• Ability to design and build complex data pipelines that either stream data in
• Experience and knowledge of programming and scripting languages, such as but not limited to Python, Node.JS and SQL
• Experience and knowledge of data integration tools and platforms
• Experience and knowledge of relational and dimensional database structures, theories, principles, and practice used in data warehousing and analytics solutions
• Ability to design and build data models using the appropriate technics to meet business objectives
• In depth knowledge of modern data technologies including Snowflake, RedShift, Azure SQL/Synaspe, Databricks or similar technologies.

Advanced Analytics and Data Visualizations

• Extensive experience or knowledge of data visualization technologies such as Tableau, Power BI, Qlik and Spotfire
• Experience with statistical and mathematical modeling, artificial intelligence and machine learning software and methods
• Experience and knowledge of programming and scripting languages such as, but not limited to, SQL, Python and R
• Experience with data modeling, data prep and machine learning tools like Alteryx, RapidMinder, RStudio and Tableau Prep
• Experience and knowledge of relational and dimensional database structures, theories, principles, and practice used in data warehousing and analytics solutions
• Experience deploying enterprise-wide reporting solutions while leveraging data visualization best practices

A career at SEI extends well beyond providing great service and thought leadership to our clients. Everyone takes an active role in building and managing our business, in an environment that runs counter to traditional consulting firms. Our consultants have a “seat at the table” and contribute to growing our business in ways that align to their interests such as growing business development opportunities, conducting interviews to support our hiring process, managing internal initiatives that build our brand or organizing trainings to share what you know with your colleagues. There is no telling what an SEI Consultant will be asked to do on a day-to-day basis – we do what it takes to get the job done.

QUALIFICATIONS

Required-

• Alignment to our core values: Excellence, Participation, Integrity and Collaboration
• Hungry, Humble, Smart
• Demonstrated business and technology acumen
• Strong written and verbal communication skills
• Understanding and experience solving real business problems
• Proven track record of delivering results
• Experience working with and/or leading a team
• Ability to work across industries, roles, functions & technologies
• Authorization for permanent employment in the United States (this position is not eligible for immigration sponsorship)

Preferred-

• Bachelor’s degree
• 8+ years professional experience
• Experience across our service offerings