Results Physiotherapy/AST, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Nashville, TN

Are you looking for a position in a growing organization where you can make a significant impact on the lives of others? 

What is a Patient Care Coordinator?

• A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic.
• Our Patient Care Coordinators have excellent customer service skills.
• Patient Care Coordinators learn new things – a lot! The Patient Care Coordinator multitasks in multiple computer programs each day.

A day in the life of a Patient Care Coordinator:

• Greets everyone who enters the clinic in a friendly and welcoming manner.
• Schedules new referrals received by fax or by telephone from patients, physician offices.
• Verifies insurance coverage for patients.
• Collects patient payments.
• Maintains an orderly and organized front office workspace.
• Other duties as assigned.

Fulltime positions include:

• Annual paid Charity Day to give back to a cause meaningful to you
• Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance
• 3-week Paid Time Off plus paid holidays
• 401K + company match

Position Summary:

The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. 

Responsibilities:

• Core responsibilities
  • Collect all money due at the time of service
  • Convert referrals into evaluations
  • Schedule patient visits
  • Customer Service
• Create an inviting clinic atmosphere.
• Make all welcome calls
  • Monitor and influence arrival rate through creation of a great customer experience
• Practice Management
  • Manage schedule efficiently 
  • Manage document routing 
  • Manage personal overtime 
  • Manage non-clinical documentation 
  • Manage deposits
  • Manage caseload, D/C candidate, progress note, and insurance reporting
  • Monitor clinic inventory
• Training
  • o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates. 
  • Complete quarterly compliance training.                                                                 

Qualifications:

• High School Diploma or equivalent
• Communication skills – must be able to relate well to Business Office and Field leadership
• Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision
• As a member of a team, must possess efficient time management and presentation skills

Physical Requirements:

• This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment.
• This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed.
• This position is subject to sedentary work.
• Constantly sits, with ability to interchange with standing as needed.
• Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations.
• Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation.
• Constantly uses repetitive motions to type.
• Must be able to constantly view computer screen (near acuity) and read items on screen.
• Must have ability to comprehend information provided, use judgement to appropriately respond in various situations.
• Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs.
• Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder.

This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship.

Please do not contact the clinic directly.

Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it’s like to be part of the #upstreamfamily.

CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM

Results Physiotherapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Nashville, TN!

Are you looking for a position in a growing organization where you can make a significant impact on the lives of others? 

What is a Patient Care Coordinator?

• A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic.
• Our Patient Care Coordinators have excellent customer service skills.
• Patient Care Coordinators learn new things – a lot! The Patient Care Coordinator multitasks in multiple computer programs each day.

A day in the life of a Patient Care Coordinator:

• Greets everyone who enters the clinic in a friendly and welcoming manner.
• Schedules new referrals received by fax or by telephone from patients, physician offices.
• Verifies insurance coverage for patients.
• Collects patient payments.
• Maintains an orderly and organized front office workspace.
• Other duties as assigned.

Fulltime positions include:

• Annual paid Charity Day to give back to a cause meaningful to you
• Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance
• 3-week Paid Time Off plus paid holidays
• 401K + company match

Position Summary:

The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. 

Responsibilities:

• Core responsibilities
  • Collect all money due at the time of service
  • Convert referrals into evaluations
  • Schedule patient visits
  • Customer Service
• Create an inviting clinic atmosphere.
• Make all welcome calls
  • Monitor and influence arrival rate through creation of a great customer experience
• Practice Management
  • Manage schedule efficiently 
  • Manage document routing 
  • Manage personal overtime 
  • Manage non-clinical documentation 
  • Manage deposits
  • Manage caseload, D/C candidate, progress note, and insurance reporting
  • Monitor clinic inventory
• Training
  • o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates. 
  • Complete quarterly compliance training.                                                                 

Qualifications:

• High School Diploma or equivalent
• Communication skills – must be able to relate well to Business Office and Field leadership
• Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision
• As a member of a team, must possess efficient time management and presentation skills

Physical Requirements:

• This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment.
• This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed.
• This position is subject to sedentary work.
• Constantly sits, with ability to interchange with standing as needed.
• Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations.
• Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation.
• Constantly uses repetitive motions to type.
• Must be able to constantly view computer screen (near acuity) and read items on screen.
• Must have ability to comprehend information provided, use judgement to appropriately respond in various situations.
• Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs.
• Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder.

This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship.

Please do not contact the clinic directly.

Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it’s like to be part of the #upstreamfamily.

CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM

Results Physiotherapy/AST, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Nashville, TN

Are you looking for a position in a growing organization where you can make a significant impact on the lives of others? 

What is a Patient Care Coordinator?

• A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic.
• Our Patient Care Coordinators have excellent customer service skills.
• Patient Care Coordinators learn new things – a lot! The Patient Care Coordinator multitasks in multiple computer programs each day.

A day in the life of a Patient Care Coordinator:

• Greets everyone who enters the clinic in a friendly and welcoming manner.
• Schedules new referrals received by fax or by telephone from patients, physician offices.
• Verifies insurance coverage for patients.
• Collects patient payments.
• Maintains an orderly and organized front office workspace.
• Other duties as assigned.

Fulltime positions include:

• Annual paid Charity Day to give back to a cause meaningful to you
• Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance
• 3-week Paid Time Off plus paid holidays
• 401K + company match

Position Summary:

The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. 

Responsibilities:

• Core responsibilities
  • Collect all money due at the time of service
  • Convert referrals into evaluations
  • Schedule patient visits
  • Customer Service
• Create an inviting clinic atmosphere.
• Make all welcome calls
  • Monitor and influence arrival rate through creation of a great customer experience
• Practice Management
  • Manage schedule efficiently 
  • Manage document routing 
  • Manage personal overtime 
  • Manage non-clinical documentation 
  • Manage deposits
  • Manage caseload, D/C candidate, progress note, and insurance reporting
  • Monitor clinic inventory
• Training
  • o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates. 
  • Complete quarterly compliance training.                                                                 

Qualifications:

• High School Diploma or equivalent
• Communication skills – must be able to relate well to Business Office and Field leadership
• Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision
• As a member of a team, must possess efficient time management and presentation skills

Physical Requirements:

• This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment.
• This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed.
• This position is subject to sedentary work.
• Constantly sits, with ability to interchange with standing as needed.
• Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations.
• Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation.
• Constantly uses repetitive motions to type.
• Must be able to constantly view computer screen (near acuity) and read items on screen.
• Must have ability to comprehend information provided, use judgement to appropriately respond in various situations.
• Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs.
• Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder.

This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship.

Please do not contact the clinic directly.

Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it’s like to be part of the #upstreamfamily.

CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM

OUR  MISSION

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

WHAT YOU’LL DO

• Reporting to and working alongside the Chief Legal Officer, and lead enterprise compliance and strategy at a rapidly growing, mission-obsessed organization
• Advise executive team and embed compliance into key decisions and expansion efforts
• Build and scale compliance and privacy programs across organization, including clinical operations, telehealth programs, payer and provider partnerships,  and new strategic initiatives
• Scale and audit compliance and privacy programs through monitoring, investigations, remediation, and data-driven insights
• Serve as the face and voice of compliance at an organization that understands compliance is everyone’s responsibility
• In partnership with our security and legal teams, develop privacy policies and oversight for a rapidly scaling organization with myriad regulatory and contractual obligations concerning privacy and protected health information
• Partner with product, clinical, and operations to design compliant care models and support new services
• Translate complex regulations into practical, scalable processes that enable speed and efficiency in a compliant manner
• Represent the company in audits, payer discussions, and regulatory interactions
• Anticipate and respond to regulatory trends across telehealth, oncology, and value-based care
• Build and lead a high-performing compliance team with effective org design and cross-functional engagement
• Drive a culture where compliance enables the business and strong outcomes

WHAT YOU’VE DONE

• 10+ years of healthcare compliance leadership with enterprise ownership in complex, regulated environments
• Proven track record defining and executing compliance strategy aligned to growth, market expansion, and risk management
• Deep expertise in federal and state regulations including HIPAA, TEFCA, Medicare, and fraud, waste, and abuse, with experience in telehealth and multi-state care models
• Strong executive presence with ability to influence C-suite stakeholders and balance innovation with regulatory risk
• Experience leading large-scale compliance, audit, and risk functions with measurable business impact
• Track record of building and scaling high-performing teams and leaders
• Significant experience with regulatory audits, payer compliance, and external stakeholder engagement
• Experience in high-growth, technology-enabled healthcare organizations preferred
• Bachelor’s degree required; advanced degree or certification such as JD, MPH, MBA, or CHC preferred

OUR VALUES

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $234,000-$275,00. The salary range could be lower or higher than this if the role is hired at another level. This position is also bonus-eligible. 

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.

About the Role: 

The Customer Success Manager’s primary responsibility is to engage strategic customers and build the relationship into a mutually beneficial and profitable partnership, with a focus on driving customer satisfaction. The CSM will define, quantify and analyze relationships with strategic customers so that their success is not left up to chance. The CSM shall have regular contact with multiple key customers and work internally with cross functional departments in representing the voice of the customer, to actively resolve concerns and accommodate reasonable requests. To be successful in this role, all customer communication, both oral and written, with key stakeholders at strategic customers will be accurate and informative. Additionally, as the main point of contact for a customer, the CSM will understand the customer's business and needs and will focus efforts on tasks that result in higher customer satisfaction and retention.

What You'll Do:

• Work directly with a portfolio of customers to define success and drive adoption and value
• Help our customers identify, frame and realize value out of using Billtrust
• Develop a deep understanding of customer needs, use cases, and objectives to ensure that the Billtrust platform is properly leveraged to achieve them
• Assist customers in driving user adoption and change management within their organization
• Build and maintain strong relationships with all key customer stakeholders
• Monitor and report on the overall well-being of customers, tracking key health and usage indicators
• Serve as a point of escalation for key customer issues and ensure swift resolution
• Drive customer advocacy through case studies and references
• Ensure high customer satisfaction and retention
• Evangelize the capabilities of the Billtrust platform, identifying opportunities for further growth within customers while working collaboratively with the account team to position upsells
• Work with the services teams to facilitate the onboarding of new customers

What You Bring: 

• Experience working with C-Level executives in supporting and providing them advice and presenting analysis to sustain your advice
• 3+ years’ experience in management consulting and/or value selling (could have been working in internal strategy/consulting departments)
• Located in Nashville, Tennessee with the ability to work hybrid out of our office
• Understanding of key Financial Services and technology trends
• Understanding and hands on experience working in large/complex opportunities or working at/with large and complex companies (where it was required to manage multiple agendas and stakeholders)
• Ability to understand complex scenarios and business operations using limited information and able to extrapolate recommendations on path forward and key set of initiatives for executives to consider
• Preferably: experience working in roles that had a strong technology component (that at least required an understanding of the impact technology can have)
• It is critical to be proactive and have a collaborative attitude
• We work in a fast pace and dynamic environment, so you need to make things happen
• Able to influence and drive others when working in a virtual team environment

The expected base salary range for this position is $80,000 - $90,000 USD annually.
Compensation may vary depending on several factors, including a candidate’s qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for extra incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process.

About the Opportunity

Our commercial team is growing and looking for a Clinical Account Manager based in Nashville/Raleigh
to help support our growth. You will play a critical role in supporting Cleerly’s growth and
success of current clients/partners by making sure they understand our product offerings and
helping patients get Cleerly scans. Reporting to the Regional Director of Sales, this role will be
working with clinical partners to find expansion opportunities as well as to provide ongoing
clinical education to grow existing Cleerly accounts.

You will be responsible for identifying growth opportunities, maintaining relationships with
existing high-value partners, and representing Cleerly as a leader in the industry to positively
impact the lives of millions. The ideal candidate is highly motivated, has a clinical background, is
client focused, result-oriented, and mission-driven. You will work with clinics to ensure that they
are extremely successful with Cleerly’s cardiovascular diagnostic technology by proactively
supporting, educating, and providing high customer satisfaction. This is a customer- facing role
with a primary focus on spending time with customers including Cardiologists. This is a
field-based role, but you must be based in or near Nashville/Raleigh, as it will be a key market in
your assigned territory. 

Responsibilities

• Manage and maintain relationships with clinical partners to make sure they understand
  Cleerly and how Cleerly helps Providers in their treatment decisions for patients.

• Account development - Experience building and supporting strong clinical programs is
  preferred.

• Clinical / technical proficiency - Quick learner able to grasp new clinical/technical
  information and then disseminate to customers.

• Develop relationships with key account stakeholders, to include admin, admin support,
  key cardiologists, key referring physician practices, and key strategic personnel to drive
  awareness of Cleerly’s offerings and promote adoption.

• Customer-focused mentality.

• Drive new product and technology introductions for existing customers.

• Develop a qualified lead funnel within the existing base. Regular activities consist of
  formal presentations, peer-to-peer education, new physician training, and driving
  physician education.

• Use Salesforce.com to manage administrative tasks.

• Travel to various provider sites within a territory 50-80% of the time including the following states: NC, TN

Requirements

• Degree from accredited college/university.
• 5+ years of related sales or clinical experience (PA, NP, DNP or RN).
• Prior experience in medical device, cardiology pharmaceuticals, cardiology
  radio-pharmaceuticals, hospital, or medical software is highly desired.
• Highly coachable with the ability to learn and communicate complex programs and value
  propositions.
• Strong interpersonal and relationship-building skills, polished communications, the ability
  to manage multiple customer and internal company interactions.
• Effective project management skills while embracing change and driving solutions in
  otherwise chaotic environments.
• Exceptional written and verbal communication skills.
• A hard-worker, self-motivator with can-do approach and bias for action.
• Highly responsive with the ability to interpret appropriate next step actions.
• Ability to collaborate cross-functionally with both internal and external stakeholders
  across a vast geographic region.
• Experience with introducing new cardiovascular technologies into hospitals is highly
  desired.
• Ability to accurately assess and understand different stakeholders needs/wants. Process
  cross functional agendas and adjust strategy to achieve desired outcomes.
• Grit, high integrity, values-based work ethic.

The base salary range for this role is aligned to market benchmarks and determined by experience, skills, and internal equity.

This role is eligible for annual On Target Commission, resulting in the following base salary and Total Target Compensation (TTC) ranges:

• Base Salary: $130,000 - $140,000
• Commission: $90,000
• TTC: $220,000 - $230,000

*Total Target Compensation (TTC): Total Cash Compensation (including base pay, variable pay, commission, bonuses, etc.) Additionally, stock options, paid benefits, and employee perks are part of your total rewards.

DH Pace Company, Inc. aspires to hire a Service Manager in our Nashville, TN office who will manage equipment, service, and installation technicians. This position will be very hands-on directly leading our commercial door service and installation business with a high degree of customer interfacing.

Job Responsibilities:

• Department budget and P&L responsibility with the expectation of effectively controlling labor and material costs
• Manage and directly assist with employee/job scheduling/dispatching and aid with technical/mechanical troubleshooting/problem solving
• Effectively communicate with customers, ensuring the highest quality service is always provided
• Develop, train, and hire technicians, office administrative personnel, and interns/management trainees as necessary
• Other responsibilities as assigned

Job Qualifications:    

• Bachelor’s degree highly preferred
• Minimum two (2) years’ work experience; preferably with supervisory or managerial responsibilities with a commercial building products and materials company that fixes/repairs/installs equipment/products
• Must be an excellent communicator who is highly organized and possesses a good mechanical aptitude
• Must possess a valid driver’s license and good driving record

Role Objective 

The Sales Associate works to achieve store sales goals by setting the ALO experience & Brand Mission standard. Creating an authentic, organic experience of excellence for every guest through genuine connection, product education and educating customers about our community and culture. This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design, and care. The Sales Associate thrives working on a team and relishes a culture of feedback and excellence.  

Key Job Responsibilities 

• Impacts the business and store environment in a positive manner aligning with store leadership and company goals. 
• Drive and exceed sales goals by leading ALO’s Flow initiatives, while optimizing productivity and efficiency
• Ensure engagement with customers and provide a friendly and easy to shop environment
• Continue to build the client relationship daily with our customers
• In partnership with leadership team, analyze reports to strategize and deliver results; support achieving action plans focusing on deficient areas and highlight growth opportunities
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
• Knowledge of store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor
• Confidently introduces all facets of the ALO business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and details
• Leverages company tools, incentives, and strategies to support meeting store goals
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Educates guests and staff on our product, community and culture
• Understand and protect the daily schedule that prioritizes the best business strategy, in partnership with the Store Leadership
• Assists in processing shipment and ensuring product flow including but not limited to visual merchandising placement and daily replenishment excellence
• Ensure all front and back of house procedures are executed in accordance with company Policy & Procedures
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Sales Associate Qualifications 

• Preferred 1+ years prior work experience in a client-centric, sales environment
• Passion for customer service and delivering exceptional experiences
• Aligns with and embodies ALO’s Guiding Principles
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift 

Sales Associate Schedule 

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

The Company’s Associate base pay ranges from $___- $____/ hour in [CITY/STATE]. Please also note, Associates are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club.

#LI-JJ1

#LI-2

#li-onsite

OVERVIEW

The Sales & Service Lead is integral to the elevating the guest experience at ALO.  They will ensure we deliver our targets for engagement, guest education and interaction, create a service-lead environment on the sales floor, and ultimately create a sanctuary that sets ALO apart from other retailers. 

RESPONSIBILITIES

Sales & Service Leader 

• Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching 
• Continue to build the client relationship daily with our customers 
• Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities 
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed. 

Business Leader  

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized 
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies 
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests 

People Leader 

• Leads by example and inspires staff in daily operations and guest experience. 
• Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent 
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader 

Business Partner  

• Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed 
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC) 

QUALIFICATIONS: 

• 2+ Years prior work experience in a client-centric, sales environment 
• Proven leadership capabilities demonstrating excellent decision making 
• Values feedback, receptive to receiving feedback and eager to provide 
• High energy, upbeat and enthusiastic with the ability to integrate fun and work 
• Self-motivated with a desire to achieve results and excel individually, and as a team 
• Excellent interpersonal and written communication skills 
• Aligns with and embodies ALO’s Guiding Principles 
• Job Level: Associate

The Sales & Service Lead is full-time and requires 32-40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

#LI-JJ1

#LI-3

#li-onsite

DH Pace Company, Inc. is seeking to hire an Entry Door Installer in Nashville, TN. This Entry Door Installer will be responsible for providing safe and accurate installation of doors and hardware, industry-leading customer service, and a commitment to quality workmanship in a team-based environment. 

If you have any experience in construction as a General Laborer, Service Technician, Field Service Technician, Installer, Carpenter, Mechanic, Machinist, Operator, Repairman, Assembly worker, Assembly technician, or any other skilled trade, you may find this opportunity to be a great fit for your career!

Job Responsibilities:

• Install hardware on a wide range of commercial entry doors in both a shop and field/job-site setting
• Repair, adjust, replace, and/or troubleshoot issues with entry doors and associated hardware
• Communicate progress and challenges to Install Supervisor
• Operate in a safety conscious manner at all times

Qualifications:

• Prior experience in a similar role preferred but not required
• OSHA 10-hr a plus
• Welding experience a plus
• High School Diploma/GED preferred
• Valid driver’s license with good driving record

Overhead Door Company of Nashville™, a DH Pace Company, Inc., is seeking Commercial Door Installers. In this position, you will be responsible for the repair and/or installation of a variety of building materials, commercial doors, and door hardware. We are willing to train!

If you have any experience in residential or commercial construction as a General Laborer, Service Technician, Field Service Technician, Installer, Carpenter, Mechanic, Machinist, Operator, Repairman, Assembly worker, Assembly Technician, Glazer, or any other skilled trade, you may find this opportunity to be a great fit for your career!

Job Responsibilities:

• Install a wide range of commercial doors and door hardware including roll up doors, dock doors, dock equipment, high speed rolling doors and commercial entry doors
• Identify opportunities to provide customers with products and services
• Track and maintain job related paperwork and submitting in a timely manner
• Operate in safety conscious manner at all times while performing job duties
• Other duties as assigned

Job Requirements:

• High School Diploma/GED (Preferred)
• Prior experience in a similar role or one that required a mechanical aptitude preferred
• Ability to safely lift up to 100 pounds
• Ability to work at heights and use a ladder
• Must possess valid driver’s license and good driving record

Overhead Door Company of Nashville™, a DH Pace Company, Inc., is seeking Commercial Door Technicians. In this position, you will be responsible for the repair and/or installation of a variety of building materials, commercial doors, and door hardware.

If you have any experience in construction as a General Laborer, Service Technician, Field Service Technician, Installer, Carpenter, Mechanic, Machinist, Operator, Repairman, Assembly worker, Assembly technician, or any other skilled trade, you may find this opportunity to be a great fit for your career!

Job Responsibilities:

• Repair a wide range of commercial doors and door hardware including roll up doors, dock doors, dock equipment, high speed rolling doors and commercial entry doors
• Identify opportunities to provide customers with products and services
• Track and maintain job related paperwork and submitting in a timely manner
• Operate in safety conscious manner at all times while performing job duties
• Other duties as assigned

Job Requirements:

• High School Diploma/GED (Preferred)
• Prior experience in a similar role or one that required a mechanical aptitude preferred
• Ability to safely lift up to 100 pounds
• Ability to work at heights and use a ladder
• Must possess valid driver’s license and good driving record

Overhead Door Company of Nashville™, a DH Pace Company, Inc., is seeking Residential Door Service Technician Trainees. In this position, you will be responsible for installing a wide variety of residential doors and door hardware.

If you have any experience in residential or commercial construction as a General Laborer, Service Technician, Field Service Technician, Installer, Carpenter, Mechanic, Machinist, Operator, Repairman, Assembly worker, Assembly Technician, Glazer, or any other skilled trade, you may find this opportunity to be a great fit for your career!

Job Responsibilities:

• Repair a wide range of residential garage doors and door hardware
• Identify opportunities to provide customers with products and services
• Track and maintain job related paperwork and submitting in a timely manner
• Operate in safety conscious manner at all times while performing job duties
• Other duties as assigned

Job Requirements:

• High School Diploma/GED (Preferred)
• Prior experience in a similar role or one that required a mechanical aptitude preferred
• Ability to safely lift up to 100 pounds
• Ability to work at heights and use a ladder
• Must possess valid driver’s license and good driving record

Overhead Door Company of Nashville™, a DH Pace Company, Inc., is seeking Residential Door Service Technicians. In this position, you will be responsible for installing a wide variety of residential doors and door hardware.

If you have any experience in residential or commercial construction as a General Laborer, Service Technician, Field Service Technician, Installer, Carpenter, Mechanic, Machinist, Operator, Repairman, Assembly worker, Assembly Technician, Glazer, or any other skilled trade, you may find this opportunity to be a great fit for your career!

Job Responsibilities:

• Repair a wide range of residential garage doors and door hardware
• Identify opportunities to provide customers with products and services
• Track and maintain job related paperwork and submitting in a timely manner
• Operate in safety conscious manner at all times while performing job duties
• Other duties as assigned

Job Requirements:

• High School Diploma/GED (Preferred)
• Prior experience in a similar role or one that required a mechanical aptitude preferred
• Ability to safely lift up to 100 pounds
• Ability to work at heights and use a ladder
• Must possess valid driver’s license and good driving record

#PaceID1

Overhead Door Company of Nashville™, a DH Pace Company, Inc., is seeking experienced Residential Door Installers. In this position, you will be responsible for installing a wide variety of residential doors and door hardware.

If you have any experience in residential or commercial construction as a General Laborer, Service Technician, Field Service Technician, Installer, Carpenter, Mechanic, Machinist, Operator, Repairman, Assembly worker, Assembly Technician, Glazer, or any other skilled trade, you may find this opportunity to be a great fit for your career!

Job Responsibilities:

• Install a wide range of residential garage doors and door hardware
• Identify opportunities to provide customers with products and services
• Track and maintain job related paperwork and submitting in a timely manner
• Operate in safety conscious manner at all times while performing job duties
• Other duties as assigned

Job Requirements:

• High School Diploma/GED (Preferred)
• Ability to safely lift up to 100 pounds
• Ability to work at heights and use a ladder

Overhead Door Company of Nashville™, a DH Pace Company, Inc., is seeking experienced Residential Door Installers. In this position, you will be responsible for installing a wide variety of residential doors and door hardware.

If you have any experience in residential or commercial construction as a General Laborer, Service Technician, Field Service Technician, Installer, Carpenter, Mechanic, Machinist, Operator, Repairman, Assembly worker, Assembly Technician, Glazer, or any other skilled trade, you may find this opportunity to be a great fit for your career!

Job Responsibilities:

• Install a wide range of residential garage doors and door hardware
• Identify opportunities to provide customers with products and services
• Track and maintain job related paperwork and submitting in a timely manner
• Operate in safety conscious manner at all times while performing job duties
• Other duties as assigned

Job Requirements:

• High School Diploma/GED (Preferred)
• Ability to safely lift up to 100 pounds
• Ability to work at heights and use a ladder

#PaceID1

Enterprise Account Executive, Lender

At Built Technologies, we’re transforming how lenders manage construction and real estate finance. As an Enterprise Account Executive within our Lender team, you’ll help executives at top banks, credit unions, and private lenders modernize their portfolios through Built’s AI-driven workflow automation, compliance, and risk-management solutions.

This is a highly consultative, analytical sales role designed for professionals who have sold complex solutions or advised financial institutions, and who want to operate at the intersection of finance, technology, and strategy.

In This Role, You will:

• Own and execute the full sales cycle for Enterprise prospects — from discovery and business case development to contract close.
• Lead strategic conversations with C-level executives and senior decision-makers across lending, operations, and technology.
• Conduct rigorous discovery to understand each institution’s portfolio composition, draw-administration process, and operational pain points.
• Quantify Built’s impact through ROI modeling and workflow analysis
• Collaborate with Marketing, Product, and Client Success to align messaging, demo strategy, and post-sale delivery.
• Diligently build and manage pipeline, maintaining accurate forecasts and CRM hygiene.
• Represent Built at industry conferences and client events, strengthening relationships and uncovering new opportunities.
  
  

Requirements:

• 5+ years of experience running full-cycle, consultative enterprise sales or management consulting experience within banking, finance, or capital markets.
• Strong understanding of lending, real estate finance, or construction lending
• Demonstrated knowledge/experience regarding back-office operations
• Proven record of exceeding revenue targets and managing complex buying processes
• Excellent written, verbal, and presentation skills, able to simplify complexity for executive audiences
• Strong business acumen and comfort with ROI modeling and analysis
• Comfortable working in a high-growth environment
• Willingness to travel as needed up to 25% of the year
• Bachelor’s degree required

Built’s salary range for this position is a base of $120,000 - 140,000 USD per year, plus commission. The pay range is designed to accommodate upward mobility in the role, therefore it encompasses the full span of proficiency levels for this role and we believe that the midpoint of the range is competitive in the market. Salary is just one component of Built's total compensation package for employees. Your total rewards package at Built will include equity, top-notch medical, dental and vision coverage, an unlimited PTO policy, and other benefits.

Role Overview

As an Enterprise Account Executive for Owners, Developers, GC (OGC), you will articulate our value proposition to executives in the large commercial real estate developers, investors, and general contractors. The ideal addition to the team is a sales professional who can hit the ground running, is capable of working independently, and is excited by the thought of fundamentally transforming the business of construction.

• Develop and execute a sales strategy within the assigned market segment
• Understand the prospect’s business through excellent discovery and qualification
• Deliver the Built value proposition in a clear and compelling manner to C-suite executives and decision-makers who may have limited software experience
• Qualify prospects and build business cases (e.g. ROI and workflow illustrations) for adoption
• Progress opportunities through various types and sizes of companies involved in construction (commercial developers, investors, contractors) to close software agreements
• Coordinate with executive management and other internal teams (client services, product, marketing, SE’s) to ensure great client experience and to continuously improve process and product
• Rapidly learn the market, the decision-makers, our products, and the value propositions, successfully meeting or exceeding agreed upon quotas

Team: The Owner, Developer, and General Contractor Sales Team is one of the most impactful and business-critical teams at Built. We are the next big endeavor, and seeking to revolutionize a category still largely unsupported by technology. This is the opportunity to join the foundational team charting the path for this product line at Built. There is a multi-trillion dollar addressable market of Owners, Developers, and Builders still running business operations on pen, paper, and Excel. This is an ecosystem of sophisticated dealmakers and requires executive-level presence. For the right person, the opportunity is limitless.

Challenge: There is a multi-trillion dollar addressable market of Owners, Developers, and Builders still running business operations on pen, paper, and Excel. This is an ecosystem of sophisticated dealmakers, and requires executive-level presence. For the right person, the opportunity is limitless.

Requirements:

• 5+ years experience running the full sales cycle of a software solution using a consultative approach
• Enterprise software sales experience, especially in slow-to-adopt or complex verticals
• Understanding of and/or experience with finance or construction industries is a plus
• Demonstrated knowledge/experience regarding back-office operations
• Proven record of exceeding revenue targets
• Superb interpersonal, writing, and presentation skills
• Excellent organizational and time management skills
• Unquestionable integrity, work ethic, and sense of ownership
• Comfortable working in a high-growth environment
• Travel Requirement: This role requires approximately 15-25% travel, as needed to support business priorities.

Built’s base salary range for this position is $120,000 - $140,000 USD per year plus commission. The pay range is designed to accommodate upward mobility in the role, therefore it encompasses the full span of proficiency levels for this role and we believe that the midpoint of the range is competitive in the market. Salary is just one component of Built's total compensation package for employees. Your total rewards package at Built will include equity, top-notch medical, dental and vision coverage, an unlimited PTO policy, and other benefits.

About the Role

This role is responsible for overseeing and managing the verification of benefits process ensuring efficient, accurate policy reviews and effectively handling referral complexities. Obtaining accurate benefits is the first step in financial process meaning accuracy is key as it determines patient responsibility and our ability to get reimbursed for services. 

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

• Verifies insurance policy benefits for new and returning patients with payers
• Assures all insurance information has been completely and accurately obtained
• Document all pertinent insurance information into SalesForce
• Informs teams of support actions necessary for insurance or referral issues
• Identifies special policy clauses per policy information to aid in financial and admission decisions
• Educates patients, families and internal teams on insurance issues
• Identifies all third party financial benefits and directs them for financial counseling and revenue cycle as appropriate
• Provides support to admissions and revenue cycle teams as necessary
• Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account
• Other duties as assigned
•  

Requirements

• 3-5 years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management
• Knowledge of medical billing practices, office policies and procedures
• Knowledge of all confidentially requirements regarding patients and strict maintenance of proper confidentiality on all such information
• Excellent written and verbal communication skills
• Organizational skills
• Ability to maintain a high level of integrity and confidentiality of medical information
• Strict attention to details
• Able to work a hybrid schedule of 4 days per week in our Nashville office and located within 75 minutes' commuting distance of the office

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.#LI-HYBRID

Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota. 

About the Role

As the Staff Accountant, you will be responsible for the timely and accurate handling of day-to-day accounting tasks at Charlie Health. You will work to prepare journal entries, assist with the month end close process, audit processes and procedures, and maintain accurate financial statements. You will work closely with the Finance, Human Resources, and Payroll departments. Because of the fast-growing nature of the Company, there is room for growth, and you will be provided with autonomy to enable you to make your mark within the Accounting function and the Company as a whole.

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

• Will work closely with the Accounting team to close the books at month, quarter, and year end. This includes preparing and recording month end journal entries
• Prepare account reconciliations for balance sheet accounts
• Work with the Accounts Payable Specialist to manage vendors and accounts payable
• Collaborate with external auditors and other departments to provide information on imperatives and initiatives
• Participate in various special projects and financial analyses
• Assist with financial reports, key performance indicators, and maintaining chart of accounts

Requirements

• Bachelor's degree in Accounting
• 1-2+ years of relevant work experience
• CPA eligibility and intention to work towards licensure preferred
• Have a firm understanding of financial statements and Generally Accepted Accounting Principles
• Microsoft Office proficiency
• Experience with NetSuite is a plus
• Well-polished verbal and written communication skills
• Strong organizational skills, and self-starter with analytical and problem-solving abilities
• Ability to organize and execute on multiple projects and priorities simultaneously
• Ability to maintain confidential and meticulous records
• Ability to work flexible hours to meet the needs of the team and patients.
• Must be present at the Brentwood, TN office at least four days per week

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

The total target base compensation for this role will be between $59,000 and $70,000 per year at the commencement of employment. In addition to base compensation, this role also offers a performance bonus. The expected total cash compensation range, including potential bonus, $65,000 and $77,000 Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.#LI-HYBRID

About the Role

At Charlie Health, we take great care in estimating out-of-pocket costs associated with the care we deliver and one of our top priorities is to minimize costs to our patients and their families. This role is an important piece of this process as this person will be the direct line of communication regarding outstanding balances for care received. It’s important that people in this role have great attention to financial account details and care for our patients as much as we do.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

• Manage patient balances ensuring the account is clean and ready for self-pay collections post all insurance processes are completed.
• Work closely with admissions teams to understand patient responsibility and expectations of collections are in line with financial agreements.
• Initiate collection calls to patients or their families to collect outstanding balances.
• Handle large volume of inbound calls regarding outstanding balances and invoices.
• Arranging payments, or setting up payment plans, of outstanding balances
• Provide daily/weekly updates to leadership on collections status.
• Manage large volumes of patient accounts each week.
• Processing invoice and credit requests in accordance with collections guidelines
• Timely response to inquiries received from other departments associated with patients care.
• Navigate and gather data from various internal sources to ensure proper balances collected.
• Works closely with all departments in the revenue cycle to ensure balances are correct and ready for collections to take place.
• Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account.

Requirements

• Able to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes' commuting distance of the office
• Knowledge of medical billing practices, office policies and procedures.  
• Understanding of “No Surprises Collections Act”
• Knowledge of all confidentially requirements regarding patients and strict maintenance of proper confidentiality on all such information.
• Mathematics skills 
• Excellent written and verbal communication skills 
• Organizational skills 
• Strict attention to details 
• 2+ years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management.

Benefits

Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota. 

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.#LI-HYBRID

About the Role

At Charlie Health, we take great care in estimating out-of-pocket costs associated with the care we deliver and one of our top priorities is to minimize costs to our patients and their families. This role is an important piece of this process as this person will be the direct line of communication regarding outstanding balances for care received. It’s important that people in this role have great attention to financial account details and care for our patients as much as we do.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

• Manage patient balances ensuing account is clean and ready for self-pay collections post all insurance processes are completed
• Work closely with admissions teams to understand patient responsibility and expectations of collections are in line with financial agreements
• Initiate collection calls to patients or their families to collect outstanding balances
• Handle large volume of inbound calls regarding outstanding balances and invoices
• Arranging payments, or setting up payment plans, of outstanding balances
• Provide daily/weekly updates to leadership on collections status
• Manage large volumes of patient accounts each week
• Processing invoice and credit requests in accordance with collections guidelines
• Timely response to inquiries received from other departments associated with patients care
• Navigate and gather data from various internal sources to ensure proper balances collected
• Works closely with all departments in the revenue cycle to ensure balances are correct and ready for collections to take place
• Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account

Requirements

• Able to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes' commuting distance of the office
• Knowledge of medical billing practices, office policies and procedures
• Understanding of “No Surprises Collections Act”
• Knowledge of all confidentially requirements regarding patients and strict maintenance of proper confidentiality on all such information
• Mathematics skills 
• Excellent written and verbal communication skills 
• Organizational skills 
• Strict attention to details 
• 2+ years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.#LI-HYBRID

About the Role

The purpose of this position is to ensure all services delivered at Charlie Health are entered timely into the billing system and accurately submitted to insurance payers for reimbursement. This role is the first step in receiving reimbursement from payers so this candidate should possess a keen attention to detail, strong data review and analytics skills, and experience in finding root cause issues that will improve overall reimbursement from payers. 

Our team is composed of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities 

• Enter patient demographics, insurance information, and charges into the billing system for all services performed with a high level of accuracy
• Quickly identify and resolve account errors, claim rejections, and system issues that may cause reimbursement complications
• Identify trends and root causes related to inaccurate insurance billing, and report to leadership
• Collaboration across teams, contributing specialized billing knowledge to help minimize errors and increase clean claims percentages, accurate reimbursement from payers, and increase revenue
• Reconciling various billing reports and make appropriate claim corrections, identify system gaps in reporting, and audit submitted claims for potential errors
• Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account

Requirements

• 3+ years of charge entry and billing experience, preferably in behavioral health
• Strict attention to details 
• Knowledge of payer specific billing requirements
• Organizational skills 
• Experience in navigating clearinghouses
• Highly organized and able to track workflows through various tools
• Proficiency in Microsoft office required
• Knowledge of medical billing practices, office policies and procedures
• Familiar with CPT, ICD-9, and ICD-10
• Excellent written and verbal communication skills 
• Ability to maintain a high level of integrity and confidentiality of medical information
• Able to work a hybrid schedule of 4 days per week in our Nashville office and located within 75 minutes' commuting distance of the office

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota.

The expected base pay for this role will be between $45,000 and $52,500 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. #LI-HYBRID

About the Role

The purpose of this position is to ensure all services delivered at Charlie Health are entered timely into the billing system and accurately submitted to insurance payers for reimbursement. This role is the first step in receiving reimbursement from payers so this candidate should possess a keen attention to detail, strong data review and analytics skills, and experience in finding root cause issues that will improve overall reimbursement from payers. 

Our team is composed of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities 

• Enter patient demographics, insurance information, and charges into the billing system for all services performed with a high level of accuracy
• Quickly identify and resolve account errors, claim rejections, and system issues that may cause reimbursement complications
• Identify trends and root causes related to inaccurate insurance billing, and report to leadership
• Collaboration across teams, contributing specialized billing knowledge to help minimize errors and increase clean claims percentages, accurate reimbursement from payers, and increase revenue
• Reconciling various billing reports and make appropriate claim corrections, identify system gaps in reporting, and audit submitted claims for potential errors
• Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account

Requirements

• 3+ years of charge entry and billing experience, preferably in behavioral health
• Strict attention to details 
• Knowledge of payer specific billing requirements
• Organizational skills 
• Experience in navigating clearinghouses
• Highly organized and able to track workflows through various tools
• Proficiency in Microsoft office required
• Knowledge of medical billing practices, office policies and procedures
• Familiar with CPT, ICD-9, and ICD-10
• Excellent written and verbal communication skills 
• Ability to maintain a high level of integrity and confidentiality of medical information
• Able to work a hybrid schedule of 4 days per week in our Nashville office and located within 75 minutes' commuting distance of the office

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota.

The expected base pay for this role will be between $45,000 and $52,500 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. #LI-HYBRID

About the Role

The purpose of this position is to ensure that the overall patient account is billed, reimbursed, posted, and money allocated appropriately to get the balance of the account to a zero balance. The candidate for this role would need to be diverse in all aspects of the revenue cycle as they will understand the complexities of the life cycle of a claim.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way.

Responsibilities

• Communication Skills:  As a posting reconciliation specialist, you may be required to communicate with internal teammates, insurance companies or patients for resolution of accounts
• Attention to detail and accuracy:  Reconciliation specialsts must have excellent attention to detail to ensure they are accurately posting insurance and/or patient payments into the billing system. Attention to detail is also important when reconciling accounts to ensure the patient’s account is accurate
• Problem-solving:  Problem-solving skills are essential for posting reconciliation specialists, as they often work with insurance payers and/or patients to resolve accounts. Posting Reconciliation specialists use their problem-solving skills to identify account issues and develop strategies to resolve them. They also use problem-solving skills to identify and address any challenges that arise during the reconciliation process
• Organization:  Posting Reconciliation specialists often use organizational skills to keep track of their caseload and the information they gather during their reviews of accounts. They also use organizational skills to keep their workspace tidy and organized. This can help them find information quickly and complete their work on time

Requirements

• 3-5 years of experience in cash posting and/or reconciliation of patient accounts
• Proficient in Google, Google Docs, with advanced Excel skills
• Experience with NexGen a plus
• Ability to work independently and with a team
• Meet deadlines and KPI metric expectations
• Experience in navigating clearinghouses and insurance portals
• Proficiency with medical record technology required
• Able to work a hybrid schedule of 4 days per week in our Nashville office and located within 75 minutes' commuting distance of the office

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota.

The expected base pay for this role will be between $45,000 and $52,500 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. #LI-HYBRID

About the Role

At Charlie Health, we take great care in estimating out-of-pocket costs associated with the care we deliver and one of our top priorities is to minimize costs to our patients and their families. This role is an important piece of this process as this person will be the direct line of communication regarding outstanding balances for care received. It’s important that people in this role have great attention to financial account details and care for our patients as much as we do.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

• Manage patient balances ensuing account is clean and ready for self-pay collections post all insurance processes are completed
• Work closely with admissions teams to understand patient responsibility and expectations of collections are in line with financial agreements
• Initiate collection calls to patients or their families to collect outstanding balances
• Handle large volume of inbound calls regarding outstanding balances and invoices
• Arranging payments, or setting up payment plans, of outstanding balances
• Provide daily/weekly updates to leadership on collections status
• Manage large volumes of patient accounts each week
• Processing invoice and credit requests in accordance with collections guidelines
• Timely response to inquiries received from other departments associated with patients care
• Navigate and gather data from various internal sources to ensure proper balances collected
• Works closely with all departments in the revenue cycle to ensure balances are correct and ready for collections to take place
• Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account

Requirements

• Able to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes' commuting distance of the office
• Knowledge of medical billing practices, office policies and procedures. 
• Understanding of “No Surprises Collections Act”
• Knowledge of all confidentially requirements regarding patients and strict maintenance of proper confidentiality on all such information
• Mathematics skills 
• Excellent written and verbal communication skills 
• Organizational skills 
• Strict attention to details 
• 2+ years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management

Benefits

Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota. 

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.#LI-HYBRID

About the Role

Responsibilities

Requirements

About the Role

At Charlie Health, we take great care in estimating out-of-pocket costs associated with the care we deliver and one of our top priorities is to minimize costs to our patients and their families. This role is an important piece of this process as this person will be the direct line of communication regarding outstanding balances for care received. It’s important that people in this role have great attention to financial account details and care for our patients as much as we do.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

• Manage patient balances ensuing account is clean and ready for self-pay collections post all insurance processes are completed
• Work closely with admissions teams to understand patient responsibility and expectations of collections are in line with financial agreements
• Initiate collection calls to patients or their families to collect outstanding balances
• Handle large volume of inbound calls regarding outstanding balances and invoices
• Arranging payments, or setting up payment plans, of outstanding balances
• Provide daily/weekly updates to leadership on collections status
• Manage large volumes of patient accounts each week
• Processing invoice and credit requests in accordance with collections guidelines
• Timely response to inquiries received from other departments associated with patients care
• Navigate and gather data from various internal sources to ensure proper balances collected
• Works closely with all departments in the revenue cycle to ensure balances are correct and ready for collections to take place
• Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account

Requirements

• Able to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes' commuting distance of the office
• Knowledge of medical billing practices, office policies and procedures. 
• Understanding of “No Surprises Collections Act”
• Knowledge of all confidentially requirements regarding patients and strict maintenance of proper confidentiality on all such information
• Mathematics skills 
• Excellent written and verbal communication skills 
• Organizational skills 
• Strict attention to details 
• 2+ years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management

Benefits

Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota. 

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.#LI-HYBRID

About the Role

The HR Business Partner will play a pivotal role in shaping Charlie Health’s success. This position requires a results-oriented and data-driven leader with exceptional communication skills. The ideal candidate will possess a strong background in HR management, with expertise in compensation, compliance, employee relations, and people analytics. They will be responsible for designing and implementing People strategies that align with our company's mission, values, and long-term objectives.

The HR Business Partner will report to and partner closely with the Director, HRBP to develop a comprehensive People strategy. 

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Duties & Essential Job Functions:

• Staff development and coaching
• Partner with leaders to develop performance review frameworks, career development pathways, and standardized protocols for managing team member performance
• Provide day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions)
• Lead communication and training for organization-wide performance initiatives (e.g., bi-annual review cycle); ensure effectiveness of initiatives and foster engagement from leaders and managers
• Leverage employee survey data to generate actionable insights and improve employee job satisfaction
• Analyze trends and metrics in People data in partnership with the HR group to develop solutions, programs, and policies that improve employee performance
• Employee relations
• Advise leaders on employee relations matters, including consideration of relevant employment laws; conduct effective, thorough, and objective investigations
• Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance
• Organizational Development
• Partner with leaders to assist with the development of org. structures, career paths, competency matrices, and job scope requirements
• Identify, recommend, and implement programs aimed at increasing leadership and organizational effectiveness and retaining hi-po / hi-per employees
• Identify training needs for business units and individual executive coaching needs
• Collaborate with the cross-functional teams to implement training programs and foster engagement and job satisfactionn

Qualifications:

• Minimum of 5 years of experience resolving complex employee relations issues
• Proven track record of successfully managing complex HR projects and initiatives in a rapidly scaling and preferably remote-first, multi-state environment
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
• Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors
• Experience leveraging data to drive performance management and people strategy 
• Please note that this position is located in Nashville and is expected to adhere to a 4-day in-office hybrid work schedule. 

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

The expected base pay for this role will be between $116,000 and $154,000 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. #LI-HYBRID

About the Role

This role is responsible for overseeing and managing the verification of benefits process ensuring efficient, accurate policy reviews and effectively handling referral complexities. Obtaining accurate benefits is the first step in financial process meaning accuracy is key as it determines patient responsibility and our ability to get reimbursed for services. 

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

• Verifies insurance policy benefits for new and returning patients with payers
• Assures all insurance information has been completely and accurately obtained
• Document all pertinent insurance information into SalesForce
• Informs teams of support actions necessary for insurance or referral issues
• Identifies special policy clauses per policy information to aid in financial and admission decisions
• Educates patients, families and internal teams on insurance issues
• Identifies all third party financial benefits and directs them for financial counseling and revenue cycle as appropriate
• Provides support to admissions and revenue cycle teams as necessary
• Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account
• Other duties as assigned
•  

Requirements

• 3-5 years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management
• Knowledge of medical billing practices, office policies and procedures
• Knowledge of all confidentially requirements regarding patients and strict maintenance of proper confidentiality on all such information
• Excellent written and verbal communication skills
• Organizational skills
• Ability to maintain a high level of integrity and confidentiality of medical information
• Strict attention to details
• What is your expected compensation?

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.#LI-REMOTE

Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota. 

About the Role

The Mail Coordinator ensures that all mail is sorted to the accurate team and acts as the primary point of contact for locating mission critical documents from a virtual mailroom. This role will spend most of its time sorting mail and flagging pieces to the relevant teams as well as ensuring that they are actioned on in a timely manner. You will also oversee all automated mail sorting rules and expectations related to mail intake times and related workflows. 

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

• Sort mail to the correct team and ensure that each piece is actioned on in a timely manner
• Create and manage mail routing rules based on the sender/recipient of each piece
• Maintain consistent communication streams with teams that rely on mail based workflows to ensure that current timelines are aligned to the expectations and needs of those teams
• Be an integral part of several teams acting as the main point of contact for finding and sorting all mail that is received

Requirements

• High School Diploma
• 1 year office coordination or Revenue Cycle Management experience required
• Experience in a healthcare setting is preferred
• Excellent verbal and written communication skills
• Ability to maintain strict confidentiality
• Detail-oriented
• Microsoft Office and Google Suite proficiency
• Strong interpersonal, relationship-building and listening skills, with a natural, consultative style
• Ability to energize, communicate, and build rapport at all levels within an organization
• United States and native or bilingual English proficiency
• Please note that members of this team who live within 45 minutes of a Charlie Health office are expected to adhere to a hybrid work schedule

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

The total target base compensation for this role will be between $42,000 and $52,000 per year at the commencement of employment. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.

About the Role

Responsibilities 

• Enter patient demographics, insurance information, and charges into the billing system for all services performed with a high level of accuracy
• Quickly identify and resolve account errors, claim rejections, and system issues that may cause reimbursement complications
• Identify trends and root causes related to inaccurate insurance billing, and report to leadership
• Collaboration across teams, contributing specialized billing knowledge to help minimize errors and increase clean claims percentages, accurate reimbursement from payers, and increase revenue
• Reconciling various billing reports and make appropriate claim corrections, identify system gaps in reporting, and audit submitted claims for potential errors
• Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account

Requirements

• 3+ years of charge entry and billing experience, preferably in behavioral health
• Strict attention to details 
• Knowledge of payer specific billing requirements
• Organizational skills 
• Experience in navigating clearinghouses
• Highly organized and able to track workflows through various tools
• Proficiency in Microsoft office required
• Knowledge of medical billing practices, office policies and procedures
• Familiar with CPT, ICD-9, and ICD-10
• Excellent written and verbal communication skills 
• Ability to maintain a high level of integrity and confidentiality of medical information
• Able to work a hybrid schedule of 4 days per week in our Nashville office and located within 75 minutes' commuting distance of the office

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota.

The expected base pay for this role will be between $45,000 and $52,500 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. #LI-HYBRID

About the Role

The purpose of this position is to research and rectify third party healthcare insurance denials, edits, requests for information, and other related correspondence. Support other RCM departments in identifying and analyzing open claims, as well as correct billing errors. The Insurance Accounts Receivable Representative must have a thorough knowledge of government, commercial, HMO, PPO, and other types of insurance billing guidelines in multiple states and demonstrate effective judgment when processing all claims.  Given the complexities of the healthcare insurance, it’s vital we have strong, analytical, focus driven individual in this role.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing live-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way. 

Responsibilities

• Maintain aged insurance accounts receivable (AR) queues at a reasonable age-base date as defined by leadershipResponsible for reviewing and appealing denied claims for bundling, medical coding, and contracting related issues.
• Responsible for timely follow-up on all appeal submissions.
• Will also be involved in processing of corrected claims and assisting with timely turnaround for medical documentation requests.
• Providing follow-up and feedback to leadership regarding assignments.
• Works and coordinates with other departments throughout the company to ensure smooth and efficient operation in all areas of aged AR.
• Works necessary reports to ensure assigned AR is actively worked & maintained

Qualifications

• 3+ years of experience in insurance account receivable department, preferably in behavioral health
• Knowledge of payer specific billing requirements
• Highly organized and able to track workflows through various tools
• Strict attention to detail with excellent organizational skills
• Customer service skills to work with insurance companies and teammates within the company
• Maintain a high level of integrity and confidentiality of medical information
• Preferred: Able to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes' commuting distance of the office

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. #LI-HYBRID

About the Role

At Charlie Health, we take great care in estimating out-of-pocket costs associated with the care we deliver and one of our top priorities is to minimize costs to our patients and their families. This role is an important piece of this process as this person will be the direct line of communication regarding outstanding balances for care received. It’s important that people in this role have great attention to financial account details and care for our patients as much as we do.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

• Manage patient balances ensuring the account is clean and ready for self-pay collections post all insurance processes are completed.
• Work closely with admissions teams to understand patient responsibility and expectations of collections are in line with financial agreements.
• Initiate collection calls to patients or their families to collect outstanding balances.
• Handle large volume of inbound calls regarding outstanding balances and invoices.
• Arranging payments, or setting up payment plans, of outstanding balances
• Provide daily/weekly updates to leadership on collections status.
• Manage large volumes of patient accounts each week.
• Processing invoice and credit requests in accordance with collections guidelines
• Timely response to inquiries received from other departments associated with patients care.
• Navigate and gather data from various internal sources to ensure proper balances collected.
• Works closely with all departments in the revenue cycle to ensure balances are correct and ready for collections to take place.
• Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account.

Requirements

• Able to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes' commuting distance of the office
• Knowledge of medical billing practices, office policies and procedures.  
• Understanding of “No Surprises Collections Act”
• Knowledge of all confidentially requirements regarding patients and strict maintenance of proper confidentiality on all such information.
• Mathematics skills 
• Excellent written and verbal communication skills 
• Organizational skills 
• Strict attention to details 
• 2+ years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management.

Benefits

Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota. 

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. #LI-HYBRID

About the Role

The purpose of this position is to research and rectify third party healthcare insurance denials, edits, requests for information, and other related correspondence. Support other RCM departments in identifying and analyzing open claims, as well as correct billing errors. The Accounts Receivable Representative must have a thorough knowledge of government, commercial, HMO, PPO, and other types of insurance billing guidelines in multiple states and demonstrate effective judgment when processing all claims.  Given the complexities of the healthcare insurance, it’s vital we have strong, analytical, focus driven individual in this role.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing live-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way. 

Responsibilities

• Maintain aged insurance accounts receivable (AR) queues at a reasonable age-base date as defined by leadership
• Responsible for reviewing and appealing denied claims for bundling, medical coding, and contracting related issues
• Responsible for timely follow-up on all appeal submissions
• Will also be involved in processing of corrected claims and assisting with timely turnaround for medical documentation requests
• Providing follow-up and feedback to leadership regarding assignments
• Works and coordinates with other departments throughout the company to ensure smooth and efficient operation in all areas of aged AR
• Works necessary reports to ensure assigned AR is actively worked & maintained

Qualifications

• 3+ years of experience in insurance account receivable department, preferably in behavioral health
• Knowledge of payer specific billing requirements
• Highly organized and able to track workflows through various tools
• Strict attention to detail with excellent organizational skills
• Customer service skills to work with insurance companies and teammates within the company
• Maintain a high level of integrity and confidentiality of medical information#LI-HY
• Able to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes' commuting distance of the office

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.  #LI-HYBRID

About the Role

This role is responsible for overseeing and managing the verification of benefits process ensuring efficient, accurate policy reviews and effectively handling referral complexities. Obtaining accurate benefits is the first step in the financial process meaning accuracy is key as it determines patient responsibility and our ability to get reimbursed for services. 

Our team is composed of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

•  Collect and analyze data from various sources, including payer policies, reimbursement trends, market access, and formulary status, to inform payer strategies.  
• Monitor and assess payer trends, including reimbursement levels, formulary placement, and health policy changes to help predict and address potential impacts on product access.  
• Support the development of market access strategies, working cross-functionally with Commercial Strategy, RCM, and other teams. 
• Prepare reports and presentations summarizing key insights, payer feedback, and market dynamics for senior leadership.  
• Support the tracking and analysis of payer performance metrics to measure the effectiveness of access and reimbursement strategies.  
• Help maintain and update databases and tools used to track payer access and reimbursement status.  
• Provide recommendations on payer strategy adjustments based on evolving market conditions or payer behavior. 

Requirements

• 1-3 years of experience in the healthcare industry (patient account representative, insurance collections, payer strategy, market access, healthcare consulting, or a similar field. 
• Strong understanding of payer dynamics, including reimbursement, formulary management, and market access strategies. 
• Proficient in data analysis and reporting, with the ability to synthesize complex information into clear, actionable insights and trending patterns. 
• Knowledge of government programs such as Medicaid and commercial payer structures. 
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word); experience with data analysis tools or CRM software is a plus. 
• Excellent written and verbal communication skills, with the ability to communicate complex ideas to both technical and non-technical audiences. 
• Strong organizational skills and ability to manage multiple projects and priorities simultaneously.

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.#LI-HYBRID

About the Role

The purpose of this position is to ensure that the overall patient account is billed, reimbursed, posted, and money allocated appropriately to get the balance of the account to a zero balance. The candidate for this role would need to be diverse in all aspects of the revenue cycle as they will understand the complexities of the life cycle of a claim.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way.

Responsibilities

• Communication Skills:  As a posting reconciliation specialist, you may be required to communicate with internal teammates, insurance companies or patients for resolution of accounts
• Attention to detail and accuracy:  Reconciliation specialists must have excellent attention to detail to ensure they are accurately posting insurance and/or patient payments into the billing system. Attention to detail is also important when reconciling accounts to ensure the patient’s account is accurate
• Problem-solving:  Problem-solving skills are essential for posting reconciliation specialists, as they often work with insurance payers and/or patients to resolve accounts. Posting Reconciliation specialists use their problem-solving skills to identify account issues and develop strategies to resolve them. They also use problem-solving skills to identify and address any challenges that arise during the reconciliation process
• Organization:  Posting Reconciliation specialists often use organizational skills to keep track of their caseload and the information they gather during their reviews of accounts. They also use organizational skills to keep their workspace tidy and organized. This can help them find information quickly and complete their work on time

Requirements

• 3-5 years of experience in cash posting and/or reconciliation of patient accounts
• Proficient in Google, Google Docs, with advanced Excel skills
• Experience with NexGen a plus
• Ability to work independently and with a team
• Meet deadlines and KPI metric expectations
• Experience in navigating clearinghouses and insurance portals
• Proficiency with medical record technology required
• Able to work a hybrid schedule of 4 days per week in our Nashville office and located within 75 minutes' commuting distance of the office

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota.

The expected base pay for this role will be between $45,000 and $52,500 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. #LI-HYBRID

About the Role

The purpose of this position is to ensure that the overall patient account is billed, reimbursed, posted, money allocated appropriately to get the balance of the account to a zero balance.  The candidate for this role would need to be diverse in all aspects of the revenue cycle as they will understand the complexities of the life cycle of a claim.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

• Communication Skills:  As a posting reconciliation specialist, you may be required to communicate with internal teammates, insurance companies or patients for resolution of accounts
• Attention to detail and accuracy:  Reconciliation specialists must have excellent attention to detail to ensure they are accurately posting insurance and/or patient payments into the billing system. Attention to detail is also important when reconciling accounts to ensure the patient’s account is accurate
• Problem-solving:  Problem-solving skills are essential for posting reconciliation specialists, as they often work with insurance payers and/or patients to resolve accounts. Posting Reconciliation specialists use their problem-solving skills to identify account issues and develop strategies to resolve them. They also use problem-solving skills to identify and address any challenges that arise during the reconciliation process
• Organization:  Posting Reconciliation specialists often use organizational skills to keep track of their caseload and the information they gather during their reviews of accounts. They also use organizational skills to keep their workspace tidy and organized. This can help them find information quickly and complete their work on time

Requirements

• 3-5 years of experience in cash posting and/or reconciliation of patient accounts
• Proficient in Google, Google Docs, with advanced Excel skills
• Experience with NexGen a plus
• Ability to work independently and with a team
• Meet deadlines and KPI metric expectations
• Experience in navigating clearinghouses and insurance portals
• Proficiency with medical record technology required
• Work authorized in the United States and native or bilingual English proficiency
• Familiarity with and willingness to use cloud-based communication software—Google Suite, Slack, Zoom, Dropbox, Salesforce–in addition to EMR and survey software on a daily basis. 
• Please note that members of this team who live within 45 minutes of a Charlie Health office are expected to adhere to a hybrid work schedule.

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.HYBRID

About the Role

The purpose of this position is to ensure all services delivered at Charlie Health are entered timely into the billing system and accurately submitted to insurance payers for reimbursement. This role is the first step in receiving reimbursement from payers so this candidate should possess a keen attention to detail, strong data review and analytics skills, and experience in finding root cause issues that will improve overall reimbursement from payers. 

Our team is composed of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities 

• Enter patient demographics, insurance information, and charges into the billing system for all services performed with a high level of accuracy
• Quickly identify and resolve account errors, claim rejections, and system issues that may cause reimbursement complications
• Identify trends and root causes related to inaccurate insurance billing, and report to leadership
• Collaboration across teams, contributing specialized billing knowledge to help minimize errors and increase clean claims percentages, accurate reimbursement from payers, and increase revenue
• Reconciling various billing reports and make appropriate claim corrections, identify system gaps in reporting, and audit submitted claims for potential errors
• Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account

Requirements

• 3+ years of charge entry and billing experience, preferably in behavioral health
• Strict attention to details 
• Knowledge of payer specific billing requirements
• Organizational skills 
• Experience in navigating clearinghouses
• Highly organized and able to track workflows through various tools
• Proficiency in Microsoft office required
• Knowledge of medical billing practices, office policies and procedures
• Familiar with CPT, ICD-9, and ICD-10
• Excellent written and verbal communication skills 
• Ability to maintain a high level of integrity and confidentiality of medical information
• Able to work a hybrid schedule of 4 days per week in our Nashville office and located within 75 minutes' commuting distance of the office

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota.

The expected base pay for this role will be between $45,000 and $52,500 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. #LI-HYBRID

About the Role

At Charlie Health, we take great care in estimating out-of-pocket costs associated with the care we deliver and one of our top priorities is to minimize costs to our patients and their families. This role is an important piece of this process as this person will be the direct line of communication regarding outstanding balances for care received. It’s important that people in this role have great attention to financial account details and care for our patients as much as we do.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

• Manage patient balances ensuing account is clean and ready for self-pay collections post all insurance processes are completed
• Work closely with admissions teams to understand patient responsibility and expectations of collections are in line with financial agreements
• Initiate collection calls to patients or their families to collect outstanding balances
• Handle large volume of inbound calls regarding outstanding balances and invoices
• Arranging payments, or setting up payment plans, of outstanding balances
• Provide daily/weekly updates to leadership on collections status
• Manage large volumes of patient accounts each week
• Processing invoice and credit requests in accordance with collections guidelines
• Timely response to inquiries received from other departments associated with patients care
• Navigate and gather data from various internal sources to ensure proper balances collected
• Works closely with all departments in the revenue cycle to ensure balances are correct and ready for collections to take place
• Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account

Requirements

• Able to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes' commuting distance of the office
• Knowledge of medical billing practices, office policies and procedures. 
• Understanding of “No Surprises Collections Act”
• Knowledge of all confidentially requirements regarding patients and strict maintenance of proper confidentiality on all such information
• Mathematics skills 
• Excellent written and verbal communication skills 
• Organizational skills 
• Strict attention to details 
• 2+ years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management

Benefits

Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota. 

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.#LI-HYBRID

About the Role

At Charlie Health, we take great care in estimating out-of-pocket costs associated with the care we deliver and one of our top priorities is to minimize costs to our patients and their families. This role is an important piece of this process as this person will be the direct line of communication regarding outstanding balances for care received. It’s important that people in this role have great attention to financial account details and care for our patients as much as we do.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

• Manage patient balances ensuing account is clean and ready for self-pay collections post all insurance processes are completed
• Work closely with admissions teams to understand patient responsibility and expectations of collections are in line with financial agreements
• Initiate collection calls to patients or their families to collect outstanding balances
• Handle large volume of inbound calls regarding outstanding balances and invoices
• Arranging payments, or setting up payment plans, of outstanding balances
• Provide daily/weekly updates to leadership on collections status
• Manage large volumes of patient accounts each week
• Processing invoice and credit requests in accordance with collections guidelines
• Timely response to inquiries received from other departments associated with patients care
• Navigate and gather data from various internal sources to ensure proper balances collected
• Works closely with all departments in the revenue cycle to ensure balances are correct and ready for collections to take place
• Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account

Requirements

• Able to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes' commuting distance of the office
• Knowledge of medical billing practices, office policies and procedures. 
• Understanding of “No Surprises Collections Act”
• Knowledge of all confidentially requirements regarding patients and strict maintenance of proper confidentiality on all such information
• Mathematics skills 
• Excellent written and verbal communication skills 
• Organizational skills 
• Strict attention to details 
• 2+ years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management

Benefits

Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota. 

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.#LI-HYBRID

About the Role

The Mail Coordinator ensures that all mail is sorted to the accurate team and acts as the primary point of contact for locating mission critical documents from a virtual mailroom. This role will spend most of its time sorting mail and flagging pieces to the relevant teams as well as ensuring that they are actioned on in a timely manner. You will also oversee all automated mail sorting rules and expectations related to mail intake times and related workflows. 

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

• Sort mail to the correct team and ensure that each piece is actioned on in a timely manner
• Create and manage mail routing rules based on the sender/recipient of each piece
• Maintain consistent communication streams with teams that rely on mail based workflows to ensure that current timelines are aligned to the expectations and needs of those teams
• Be an integral part of several teams acting as the main point of contact for finding and sorting all mail that is received

Requirements

• High School Diploma
• 1 year office coordination or Revenue Cycle Management experience required
• Experience in a healthcare setting is preferred
• Excellent verbal and written communication skills
• Ability to maintain strict confidentiality
• Detail-oriented
• Microsoft Office and Google Suite proficiency
• Strong interpersonal, relationship-building and listening skills, with a natural, consultative style
• Ability to energize, communicate, and build rapport at all levels within an organization
• United States and native or bilingual English proficiency
• Please note that members of this team who live within 45 minutes of a Charlie Health office are expected to adhere to a hybrid work schedule

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

The total target base compensation for this role will be between $42,000 and $52,000 per year at the commencement of employment. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.

About the Role

The purpose of this position is to research and rectify third party healthcare insurance denials, edits, requests for information, and other related correspondence. Support other RCM departments in identifying and analyzing open claims, as well as correct billing errors. The Insurance Accounts Receivable Representative must have a thorough knowledge of government, commercial, HMO, PPO, and other types of insurance billing guidelines in multiple states and demonstrate effective judgment when processing all claims.  Given the complexities of the healthcare insurance, it’s vital we have strong, analytical, focus driven individual in this role.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing live-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way. 

Responsibilities

• Maintain aged insurance accounts receivable (AR) queues at a reasonable age-base date as defined by leadershipResponsible for reviewing and appealing denied claims for bundling, medical coding, and contracting related issues.
• Responsible for timely follow-up on all appeal submissions.
• Will also be involved in processing of corrected claims and assisting with timely turnaround for medical documentation requests.
• Providing follow-up and feedback to leadership regarding assignments.
• Works and coordinates with other departments throughout the company to ensure smooth and efficient operation in all areas of aged AR.
• Works necessary reports to ensure assigned AR is actively worked & maintained

Qualifications

• 3+ years of experience in insurance account receivable department, preferably in behavioral health
• Knowledge of payer specific billing requirements
• Highly organized and able to track workflows through various tools
• Strict attention to detail with excellent organizational skills
• Customer service skills to work with insurance companies and teammates within the company
• Maintain a high level of integrity and confidentiality of medical information
• Preferred: Able to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes' commuting distance of the office

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. #LI-HYBRID

About the Role

At Charlie Health, we take great care in estimating out-of-pocket costs associated with the care we deliver and one of our top priorities is to minimize costs to our patients and their families. This role is an important piece of this process as this person will be the direct line of communication regarding outstanding balances for care received. It’s important that people in this role have great attention to financial account details and care for our patients as much as we do.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

• Manage patient balances ensuring the account is clean and ready for self-pay collections post all insurance processes are completed.
• Work closely with admissions teams to understand patient responsibility and expectations of collections are in line with financial agreements.
• Initiate collection calls to patients or their families to collect outstanding balances.
• Handle large volume of inbound calls regarding outstanding balances and invoices.
• Arranging payments, or setting up payment plans, of outstanding balances
• Provide daily/weekly updates to leadership on collections status.
• Manage large volumes of patient accounts each week.
• Processing invoice and credit requests in accordance with collections guidelines
• Timely response to inquiries received from other departments associated with patients care.
• Navigate and gather data from various internal sources to ensure proper balances collected.
• Works closely with all departments in the revenue cycle to ensure balances are correct and ready for collections to take place.
• Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account.

Requirements

• Able to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes' commuting distance of the office
• Knowledge of medical billing practices, office policies and procedures.  
• Understanding of “No Surprises Collections Act”
• Knowledge of all confidentially requirements regarding patients and strict maintenance of proper confidentiality on all such information.
• Mathematics skills 
• Excellent written and verbal communication skills 
• Organizational skills 
• Strict attention to details 
• 2+ years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management.

Benefits

Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota. 

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.#LI-HYBRID

About the Role

The purpose of this position is to research and rectify third party healthcare insurance denials, edits, requests for information, and other related correspondence. Support other RCM departments in identifying and analyzing open claims, as well as correct billing errors. The Accounts Receivable Representative must have a thorough knowledge of government, commercial, HMO, PPO, and other types of insurance billing guidelines in multiple states and demonstrate effective judgment when processing all claims.  Given the complexities of the healthcare insurance, it’s vital we have strong, analytical, focus driven individual in this role.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing live-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way. 

Responsibilities

• Maintain aged insurance accounts receivable (AR) queues at a reasonable age-base date as defined by leadership
• Responsible for reviewing and appealing denied claims for bundling, medical coding, and contracting related issues
• Responsible for timely follow-up on all appeal submissions
• Will also be involved in processing of corrected claims and assisting with timely turnaround for medical documentation requests
• Providing follow-up and feedback to leadership regarding assignments
• Works and coordinates with other departments throughout the company to ensure smooth and efficient operation in all areas of aged AR
• Works necessary reports to ensure assigned AR is actively worked & maintained

Qualifications

• 3+ years of experience in insurance account receivable department, preferably in behavioral health
• Knowledge of payer specific billing requirements
• Highly organized and able to track workflows through various tools
• Strict attention to detail with excellent organizational skills
• Customer service skills to work with insurance companies and teammates within the company
• Maintain a high level of integrity and confidentiality of medical information#LI-HY
• Able to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes' commuting distance of the office

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. #LI-HYBRID

About the Role

This role is responsible for overseeing and managing the verification of benefits process ensuring efficient, accurate policy reviews and effectively handling referral complexities. Obtaining accurate benefits is the first step in financial process meaning accuracy is key as it determines patient responsibility and our ability to get reimbursed for services. 

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

• Verifies insurance policy benefits for new and returning patients with payers
• Assures all insurance information has been completely and accurately obtained
• Document all pertinent insurance information into SalesForce
• Informs teams of support actions necessary for insurance or referral issues
• Identifies special policy clauses per policy information to aid in financial and admission decisions
• Educates patients, families and internal teams on insurance issues
• Identifies all third party financial benefits and directs them for financial counseling and revenue cycle as appropriate
• Provides support to admissions and revenue cycle teams as necessary
• Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account
• Other duties as assigned

Requirements

• 3-5 years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management
• Knowledge of medical billing practices, office policies and procedures
• Knowledge of all confidentially requirements regarding patients and strict maintenance of proper confidentiality on all such information
• Excellent written and verbal communication skills
• Organizational skills
• Ability to maintain a high level of integrity and confidentiality of medical information
• Strict attention to details
• Able to work a hybrid schedule of 4 days per week in our Nashville office and located within 75 minutes' commuting distance of the office

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.#LI-HYBRID

About the Role

The purpose of this position is to ensure that the overall patient account is billed, reimbursed, posted, and money allocated appropriately to get the balance of the account to a zero balance. The candidate for this role would need to be diverse in all aspects of the revenue cycle as they will understand the complexities of the life cycle of a claim.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way.

Responsibilities

• Communication Skills:  As a posting reconciliation specialist, you may be required to communicate with internal teammates, insurance companies or patients for resolution of accounts
• Attention to detail and accuracy:  Reconciliation specialsts must have excellent attention to detail to ensure they are accurately posting insurance and/or patient payments into the billing system. Attention to detail is also important when reconciling accounts to ensure the patient’s account is accurate
• Problem-solving:  Problem-solving skills are essential for posting reconciliation specialists, as they often work with insurance payers and/or patients to resolve accounts. Posting Reconciliation specialists use their problem-solving skills to identify account issues and develop strategies to resolve them. They also use problem-solving skills to identify and address any challenges that arise during the reconciliation process
• Organization:  Posting Reconciliation specialists often use organizational skills to keep track of their caseload and the information they gather during their reviews of accounts. They also use organizational skills to keep their workspace tidy and organized. This can help them find information quickly and complete their work on time

Requirements

• 3-5 years of experience in cash posting and/or reconciliation of patient accounts
• Proficient in Google, Google Docs, with advanced Excel skills
• Experience with NexGen a plus
• Ability to work independently and with a team
• Meet deadlines and KPI metric expectations
• Experience in navigating clearinghouses and insurance portals
• Proficiency with medical record technology required
• Able to work a hybrid schedule of 4 days per week in our Nashville office and located within 75 minutes' commuting distance of the office

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

The expected base pay for this role will be between $45,000 and $52,500 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. #LI-HYBRID

About the Role

At Charlie Health, we take great care in estimating out-of-pocket costs associated with the care we deliver and one of our top priorities is to minimize costs to our patients and their families. This role is an important piece of this process as this person will be the direct line of communication regarding outstanding balances for care received. It’s important that people in this role have great attention to financial account details and care for our patients as much as we do.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

• Manage patient balances ensuing account is clean and ready for self-pay collections post all insurance processes are completed
• Work closely with admissions teams to understand patient responsibility and expectations of collections are in line with financial agreements
• Initiate collection calls to patients or their families to collect outstanding balances
• Handle large volume of inbound calls regarding outstanding balances and invoices
• Arranging payments, or setting up payment plans, of outstanding balances
• Provide daily/weekly updates to leadership on collections status
• Manage large volumes of patient accounts each week
• Processing invoice and credit requests in accordance with collections guidelines
• Timely response to inquiries received from other departments associated with patients care
• Navigate and gather data from various internal sources to ensure proper balances collected
• Works closely with all departments in the revenue cycle to ensure balances are correct and ready for collections to take place
• Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account

Requirements

• Able to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes' commuting distance of the office
• Knowledge of medical billing practices, office policies and procedures
• Understanding of “No Surprises Collections Act”
• Knowledge of all confidentially requirements regarding patients and strict maintenance of proper confidentiality on all such information
• Mathematics skills 
• Excellent written and verbal communication skills 
• Organizational skills 
• Strict attention to details 
• 2+ years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management

Benefits

Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota. 

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.#LI-HYBRID

About the Role

At Charlie Health, we take great care in estimating out-of-pocket costs associated with the care we deliver and one of our top priorities is to minimize costs to our patients and their families. This role is an important piece of this process as this person will be the direct line of communication regarding outstanding balances for care received. It’s important that people in this role have great attention to financial account details and care for our patients as much as we do.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

• Manage patient balances ensuring the account is clean and ready for self-pay collections post all insurance processes are completed.
• Work closely with admissions teams to understand patient responsibility and expectations of collections are in line with financial agreements.
• Initiate collection calls to patients or their families to collect outstanding balances.
• Handle large volume of inbound calls regarding outstanding balances and invoices.
• Arranging payments, or setting up payment plans, of outstanding balances
• Provide daily/weekly updates to leadership on collections status.
• Manage large volumes of patient accounts each week.
• Processing invoice and credit requests in accordance with collections guidelines
• Timely response to inquiries received from other departments associated with patients care.
• Navigate and gather data from various internal sources to ensure proper balances collected.
• Works closely with all departments in the revenue cycle to ensure balances are correct and ready for collections to take place.
• Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account.

Requirements

• Able to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes' commuting distance of the office
• Knowledge of medical billing practices, office policies and procedures.  
• Understanding of “No Surprises Collections Act”
• Knowledge of all confidentially requirements regarding patients and strict maintenance of proper confidentiality on all such information.
• Mathematics skills 
• Excellent written and verbal communication skills 
• Organizational skills 
• Strict attention to details 
• 2+ years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management.

Benefits

Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota. 

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. #LI-HYBRID

About the Role

This role is responsible for overseeing and managing the verification of benefits process ensuring efficient, accurate policy reviews and effectively handling referral complexities. Obtaining accurate benefits is the first step in financial process meaning accuracy is key as it determines patient responsibility and our ability to get reimbursed for services. 

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

• Verifies insurance policy benefits for new and returning patients with payers
• Assures all insurance information has been completely and accurately obtained
• Document all pertinent insurance information into SalesForce
• Informs teams of support actions necessary for insurance or referral issues
• Identifies special policy clauses per policy information to aid in financial and admission decisions
• Educates patients, families and internal teams on insurance issues
• Identifies all third party financial benefits and directs them for financial counseling and revenue cycle as appropriate
• Provides support to admissions and revenue cycle teams as necessary
• Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account
• Other duties as assigned

Requirements

• 3-5 years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management
• Knowledge of medical billing practices, office policies and procedures
• Knowledge of all confidentially requirements regarding patients and strict maintenance of proper confidentiality on all such information
• Excellent written and verbal communication skills
• Organizational skills
• Ability to maintain a high level of integrity and confidentiality of medical information
• Strict attention to details
• Able to work a hybrid schedule of 4 days per week in our Nashville office and located within 75 minutes' commuting distance of the office

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.#LI-HYBRID

Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota.