WHAT YOU’LL DO

Viant is seeking a highly skilled and self-motivated Technical Account Manager to serve as a strategic post-sales thought leader for our most important clients. This role sits at the intersection of technology, measurement, and client strategy, partnering closely with Sales Engineering, Account Management, and product teams to deepen relationships, elevate technical maturity, and accelerate adoption of Viant’s advanced measurement and data solutions. You will play a critical role in scaling strategic accounts post-sale, translating complex technical and measurement capabilities into clear business value, and helping clients fully realize the long-term impact of Viant’s platform.

This role is ideal for someone who thrives as a trusted advisor, enjoys shaping solution strategy, and can influence outcomes across both internal and external stakeholders. The ideal candidate will have a combination of exceptional project management and client service skills, as well as knowledge of the advertising technology landscape. You should have a strong understanding of client service best practices and end-to-end solutions delivery.

THE DAY-TO-DAY

• Serve as a strategic technical thought leader in the post-sale lifecycle, partnering with Account Management to grow adoption, expand use cases, and retain and upsell key accounts.
• Act as a trusted advisor to senior client stakeholders by aligning Viant’s measurement and data solutions to broader business objectives.
• Partner closely with Sales Engineering to ensure continuity of solution strategy from pre-sale handoff through execution and optimization.
• Collaborate with Sales, Business Intelligence, and Operations teams to unblock complex challenges and deliver high-impact solutions for strategic accounts.
• Lead client measurement strategy across Viant Advanced Reporting and third-party measurement solutions to improve insight quality, performance understanding, and ROI.
• Scope and deliver custom reporting solutions that enable advanced analysis, executive-level storytelling, and long-term measurement evolution.
• Develop training materials and documentation to level up internal Sales and Account teams and strengthen post-sale execution.
• Use Google BigQuery SQL to investigate data discrepancies, validate data integrity, and surface actionable insights that inform optimization and decision-making.

GREAT TO HAVE

• 4+ years of experience in Technical Account Management, Account Management, Project Management, Ad Operations, or related roles
• 2+ years experience with Ad Tech platforms such as demand-side platforms (DSPs), data management platforms (DMPs), Customer Data Platform (CDP), and/or clean rooms technology
• Strong understanding of the ad tech ecosystem, including DSPs, ad serving, programmatic buying, onboarding, and measurement
• Ability to clearly articulate complex technical and measurement concepts to both technical and non-technical audiences
• Proficiency in SQL (Google BigQuery preferred) and cloud-based analytics tools
• Strategic mindset with a bias toward action; comfortable operating in ambiguity and influencing without authority

LIFE AT VIANT

Investing in our employee’s professional growth is important to us, but so is investing in their well-being. That’s why Viant was voted one of the best places to work and some of our favorite employee benefits include fully paid health insurance, paid parental leave and unlimited PTO and more. 

#LI-SK1

job purpose:

The Equipment Technician serves as a technical expert for specified piece(s) of equipment.  They work alongside the operations and maintenance teams to provide troubleshooting support.  Additionally, the Equipment Technician owns equipment reliability through the execution of preventive maintenance and participation in reliability meetings and routines.

responsibilities:

• Serve as a technical expert for specified piece(s) of equipment.
• Provide troubleshooting support to operations and maintenance teams.
• Ownership of equipment condition and reliability:
  • Participate in reliability meetings and routines.
  • Recommend and implement solutions to improve equipment.
  • Communicate issues and recommendations for corrective actions.
  • Coordinate and complete annual rebuilds (shutdowns).
• Create and maintain equipment records and documentation:
  • Operating procedures and work guides.
  • Work orders and spare parts.
• Provide technical guidance and training to operators.
• Create/modify equipment PM’s as needed.
• Ability to work under limited supervision.
• Other duties as assigned.

skills/qualifications required:

• Highly engaged, professional, positive, and organized.
• Previous experience as a lead, technician, or experienced operator required.
• Demonstrated ability to troubleshoot.
• Demonstrated understanding of automated equipment and components (pumps, valves, drives, sensors, heat exchangers, power transmission components, etc.)
• Advanced mechanical skills, ability to troubleshoot and complete PMs.
• Ability to read and interpret schematics (P&ID, Electrical, and Mechanical).
• Ability to handle ambiguity and work in a fast paced, entrepreneurial environment.
• High school diploma or college degree (preferred).
• Proficiency in English: Comfortable with both written and verbal communication, including reading and writing.

working conditions and physical requirements:

• Willing to adjust schedule to support production, planned downtime events, or unplanned issues/downtime
• Regular use of a variety of machines and tools
• Standing for extended periods is common
• Ability to lift up to 40 lbs
• Reaching, bending, climbing, kneeling required to perform repairs
• Occasional chemical handling (PAA, H202, All required PPE supplied)
• Exposure to machinery and noisy environments (All required PPE supplied)

food safety requirements:

• Notify supervision of any repairs or adjustments that are required that may affect product quality or food safety.
• Understand, observe, and comply with the handling and usage of the color-coded container policy while in the Production Areas.
• Perform all duties necessary to meet Company, Customer and/or Government requirements/standards as prioritized by the Company.
• Ability to initiate action to prevent the occurrence of nonconformities relating to Food Safety and the Quality of the product, processes, quality system, or safety system.
• Identify and record any problems relating to Food Safety and the Quality of the ingredients, processes, quality system, or safety system.
• Control further processing or delivery of nonconforming product in terms of Food Safety and Quality issues until the deficiency or unsatisfactory condition has been corrected.
• In the event of absence, another employee with the same skill level will assume the duties and responsibilities as required.

how fairlife nourishes you: 

At fairlife, we believe in better — and that includes how we support our people. We offer a comprehensive suite of benefits and well-being resources designed to support you physically, emotionally, socially, and financially, both in and out of work. 

• Comprehensive medical, dental, and vision coverage, effective day one! 

• Supplemental health plans (hospital indemnity, accident, and critical illness insurance) 

• Paid Time Off to recharge and support work-life balance 

• Paid parental leave & adoption assistance (up to $10,000) 

• Parental support & family care benefits, including childcare resources and lactation support 

• 401(k) to support retirement planning with up to 9% in employer match 

• Wellness reimbursement (up to $500 for qualified wellbeing expenses) 

• Employee Assistance Program (EAP) for emotional wellbeing and work-life support 

• Company-paid life insurance and short-term disability 

• Employer HSA funding (for HDHP participants) 

• Tuition reimbursement (up to $10,000) and student loan repayment ($200/month) 

• Learning & development programs to unlock your full potential 

• Rewards & recognition, matching gifts, free product, and Business Resource Groups 

fairlife’s nour!sh program is designed to meet you where you are — supporting your individual wellbeing journey while enabling you to do your best work every day. 

position location: Coopersville, Michigan

reports to: Maintenance Supervisor

travel requirements: Little to none

exempt/nonexempt: Non-Exempt

This position is eligible for bonus.

THE ROLE:

As a Director of Enterprise Systems Engineering, you will lead and inspire a high-performing team of Pre-Sales Systems Engineers who partner closely with sales to drive strategic outcomes for our customers. You’ll be responsible for setting technical vision, developing top SE talent, and aligning Pre-Sales strategy with Everpure’s go-to-market priorities. This is a highly visible leadership role for someone who thrives at the intersection of technology, customer impact, and team development—and who is excited to help shape the future of data storage.

WHAT YOU’LL DO:

Help grow revenue within the region

The successful candidate will join a high performing region and have the unique opportunity to work alongside a Regional Sales Director to define and execute the future strategy of the region for the Central Enterprise Business.

• Work with the sales and pre-sales leadership to establish and track progress against a plan for creating long-term, sustainable growth.
• Engage directly with pre-sales and sales leadership to strategize on the team's opportunities and ensure the correct engagement on pre-sales activities
• Lead, report and the analyze the pipeline and forecast from a technical perspective

Provide Organizational Leadership

• Retain, hire and lead a world class team of SE Managers and Systems Engineers, helping to ensure technical success throughout the sales process
• Develop, improve, and maintain resources, ensuring they are efficiently deployed to successfully meet and exceed the company’s sales goals whilst also supporting a broad range of customer and partner needs.
• Help ensure that all available overlay team resources are aligned to the regions’ success
• Mentor/coach and conduct regular 1:1’s with team members to provide constructive feedback and skills development
• Ensure that every employee has a set of goals and Individual Development plan

Alignment, Cooperation and Partnership

• Ensure alignment of technical message and approach across the overlay functions inc. Partner Technical Managers, Data Architects, PSE, FSA, CTO, CX and PS organizations
• Build relationships and alignment with technical equivalents within regional Alliance and Channel partners
• Build and maintain your network both within and outside of Everpure

Maintain the Culture

Possibly, the hardest, but most important part of the role. Everpure has a unique culture that has driven our success. As we transition from a startup to a company focused on sustaining growth, we need to work hard to balance the demands of the business with the culture of the company.

• Be the custodian of, and live the, values of Everpure
• Recognize and reward outstanding behaviors and success within the team
• Undertake regular team building events as appropriate

WHAT YOU BRING:

Intellectual Curiosity

• Interact with customers, partners  and prospects to understand their business challenges and engagement in pre-sales process
• Understand the big picture, industry trends and our competition
• Self Development - Technical, Leadership & Soft skills 

Communicate Effectively

• Cascade communication and goals throughout your teams
• Leverage the field management process to build strong working relationships with cross functional teams to ensure alignment between pre and post sales activities, whilst ensuring solutions are implemented and supported in-line with client expectations
• Understand and communicate technical issues and/or enhancement requests from customers back to technical support, product management and R&D

Adapt and Adjust

• Be a keen observer. Effectively analyze the results of employee actions and take notice of any shortcomings that could be detrimentally affecting overall productivity
• Adapt to changes and quickly make adjustments to operations as needed
• Self-starter and highly motivated.

Active Contributor

• Be the executive sponsor in the region for a selection of larger opportunities
• Participate in regional industry events/organizations as a thought leader
• Promote products and business solutions at conferences, forums, and seminars.

Have Strong Ethics and Personal Integrity

• Treat people with respect at all time
• High degree of accountability and ownership
• Care about the company and our people

Experience

• 15+ year’s experience in a field Pre-sales position
• Experience leading a team with direct management responsibilities in a large geography
• Must have previous experience supporting the growth of a rapidly expanding organization and managed initiatives aimed at achieving 20% revenue growth
• Willingness to travel as needed on a regular basis

#LI-REMOTE

#LI-JL4

How You'll Make an Impact:

As a Sales Manager, you'll play a pivotal role in expanding Cloudbeds' presence. You will be responsible for identifying and acquiring new business opportunities, building strong relationships with prospects, and showcasing how Cloudbeds’ industry-leading SaaS solutions are transforming the hospitality space. This is a hunting role focused on acquiring new clients.

What You Bring to the Team:

• Assess market trends and opportunities in your assigned territory to identify and engage new prospects.
• Prepare targeted lead lists and engage in proactive outreach, including a high volume of cold-calling, to drive sales.
• Identify and communicate potential partnership opportunities to our Partnerships team to strengthen Cloudbeds’ market position. 
• Deliver impactful product demonstrations, both virtually and in person, to highlight how Cloudbeds can solve key challenges for hospitality businesses.
• Attend local events and visit properties to connect with potential customers (less than 10% travel required).
• Serve as the face of Cloudbeds in your local market, representing the brand with confidence and expertise.

What Sets You Up for Success:

• A self-motivated, results-oriented mindset with a passion for business development.
• Experience in selling technology solutions into the hotel or hospitality industry
• Excitement for new technology with a strong technical aptitude.
• Proven expertise in outbound sales strategies, especially cold-calling and network building.
• Excellent communication skills, with the ability to inspire and persuade potential clients.
• Demonstrated sales and negotiation skills, with a history of exceeding targets.
• Strong organizational and time-management abilities.
• A willingness to challenge the status quo and think outside the box to drive success.

Bonus Skills to Stand Out:

• Good knowledge of PMS technology
• Operational experience in the hospitality or lodging industry
• Multilingual capabilities

#LI-AC2

job purpose:

The Engineering Technician serves as a lead technical expert for rotary stretch blow molding equipment.  They own equipment reliability through the design, management, and implementation of engineering projects.  The Engineering Technician works alongside the maintenance team to provide advanced troubleshooting and equipment breakdown support. 

responsibilities:

• Serve as a lead technical expert for specified piece(s) of equipment.
• Provide advanced troubleshooting and breakdown support to maintenance technicians.
• Manage all aspects of equipment reliability:
  • Review and monitor equipment efficiency and downtime trends.
  • Recommend and engineer solutions to improve equipment.
  • Manage and implement improvement projects.
  • Communicate issues and recommendations for corrective actions to maintenance and operations teams.
  • Coordinate and complete annual rebuilds.
• Point of contact for all OEM needs including troubleshooting, modifications, and upgrades.
• Create and maintain equipment records and documentation:
  • Technical procedures and work guides.
  • Work orders and spare parts.
  • Prints and schematics.
• Provide technical guidance and training of technicians.
• Ability to work under limited supervision.
• Other as assigned.

skills/qualifications required:

• Extensive hands-on experience with stretch blow molding equipment.
• Ability to set up and adjust process parameters for PET bottle blow molding.
• Familiarity with SIDEL and KHS stretch blow molding equipment.
• Professional, positive, organized, and ability to collaborate with others.
• Previous experience as a technician or equivalent. Including ability to fully operate equipment in area of responsibility.
• Demonstrated ability to troubleshoot using advanced tools (PLC Logic, Trends, Historian, etc.)
• Advanced mechanical aptitude: relied on for troubleshooting, PMs, and equipment rebuilds.
• Completion of advanced training classes (Skilled Trades, Electrical/PLC training, SolidWorks, Project Management, etc.)
• Ability to read and interpret schematics (P&ID, Electrical, and Mechanical)
• Proven solution and project executer; including management of outside vendors, coordinating with OEMs, and sourcing of parts/equipment.
• Ability to handle ambiguity and work in a fast paced, entrepreneurial environment.
• High school diploma or college degree (preferred).

working conditions and physical requirements:

• Willing to adjust schedule to support production, planned downtime events, or unplanned issues/downtime.
• Regular use of a variety of machines and tools
• Ability to sit/stand/walk for prolonged periods.
• Ability to lift up to 40 lbs.
• Reaching/bending as necessary to service equipment.
• Occasional chemical handling (PAA, H202, All required PPE supplied)
• Exposure to machinery and noisy environments (All required PPE supplied)
• Any other physical requirements

food safety requirements:

• Notify supervision of any repairs or adjustments that are required that may affect product quality or food safety.

• Understand, observe, and comply with the handling and usage of the color-coded container policy while in the Production Areas.
• Perform all duties necessary to meet Company, Customer and/or Government requirements/standards as prioritized by the Company.
• Ability to initiate action to prevent the occurrence of nonconformities relating to Food Safety and the Quality of the product, processes, quality system, or safety system.
• Identify and record any problems relating to Food Safety and the Quality of the ingredients, processes, quality system, or safety system.
• Control further processing or delivery of nonconforming product in terms of Food Safety and Quality issues until the deficiency or unsatisfactory condition has been corrected.
• In the event of absence, another employee with the same skill level will assume the duties and responsibilities as required.

how fairlife nourishes you: 

At fairlife, we believe in better — and that includes how we support our people. We offer a comprehensive suite of benefits and wellbeing resources designed to support you physically, emotionally, socially, and financially, both in and out of work. 

• Comprehensive medical, dental, and vision coverage, effective day one! 
• Supplemental health plans (hospital indemnity, accident, and critical illness insurance) 
• Paid Time Off to recharge and support work-life balance 
• Paid parental leave & adoption assistance (up to $10,000) 
• Parental support & family care benefits, including childcare resources and lactation support 
• 401(k) to support retirement planning with up to 9% in employer match 
• Wellness reimbursement (up to $500 for qualified wellbeing expenses) 
• Employee Assistance Program (EAP) for emotional wellbeing and work-life support 
• Company-paid life insurance and short-term disability 
• Employer HSA funding (for HDHP participants) 
• Tuition reimbursement (up to $10,000) and student loan repayment ($200/month) 
• Learning & development programs to unlock your full potential 
• Rewards & recognition, matching gifts, free product, and Business Resource Groups 

fairlife’s nour!sh program is designed to meet you where you are — supporting your individual wellbeing journey while enabling you to do your best work every day. 

position location: Coopersville, MI

reports to: Lead Engineer

travel requirements: 5%

exempt/nonexempt: exempt

The Role

ZenBusiness is seeking an enthusiastic and detail-oriented Business Services Coordinator to support a rapidly growing team of filing and compliance agents.  The ideal candidate prides themselves on being organized, collaborative, reliable, dependable, and self-motivated.  You look at a pile of papers, and can’t wait to organize and file them all.  Nothing is as satisfying as a beautifully executed to-do list.  And teamwork makes the dream work one of your core values.  The position requires exceptional attention to detail, good communication skills, precise response times, and high-volume data and task organization. 

This position will report to our Business Services Manager. We are looking for someone who can work in-office with full-time availability Monday through Friday during office hours 8 am - 5 pm (local time).

Responsibilities

• Administrative support, including customer and government agency correspondence, document management, and other department support functions, as needed.
• Maintain and file all department records (such as evidence, correspondence, and receipts) according to records management protocols and naming conventions.
• Prepare and send mail via USPS and/or FedEx.
• Receive and process incoming mail and Federal Express, and distribute them to the appropriate recipient(s).
• Act as the main point of contact for Service of Process (SOP) documents. Duties include, but are not limited to, accepting service, preparing documents to be forwarded to clients, preparing rejection letters, and emailing copies of documents to clients as needed.
• Scan documents and upload them to the company database.
• Maintain a high level of professionalism with office staff, Processor Servers, Clients, and other stakeholders. 
• Ensure Salesforce data integrity by updating Cases, Accounts, and other objects as instructed during and after each customer contact.
• Stay updated on product knowledge and take the initiative to expand industry knowledge.

Qualifications

• High School Diploma, GED, or relevant industry experience. 
• Excellent written and verbal communication skills.
• History and proven experience in effectively prioritizing workload to meet objectives.
• Experience with Salesforce or other CRM applications.
• Excellent interpersonal communication skills.
• Demonstrated ability to work independently.
• Ability to adapt to ever-changing priorities with a positive and constructive attitude.
• Comfortable with a rapidly growing tech startup's pace, dynamic environment, and ambiguity, including cross-functional problem-solving and collaboration, process and system optimization, and new product and service launches.
• Previous experience in an office environment.

Bonus Qualifications

• Data Entry experience
• Adobe DC and Salesforce knowledge
• macOS and G-Workspace knowledge is a plus! 
• College degree preferred

Who we are:

 Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating the only platform that combines modern 911 infrastructure with an AI intelligence layer—helping public safety agencies move faster, make better decisions, and deliver better outcomes in the moments that matter most.

911 is the backbone of public safety, yet the professionals behind it have long been held back by outdated technology. Axon 911 is here to change that. Joining this team means more than taking a job—it means helping shape the future of emergency response and building a safer, more connected world.

About the Role

To bring value to our users and promote the usage of Carbyne's technology. This is a high-touch role where you'll be expected to provide excellent results and customer satisfaction. You'll act as an account manager with several responsibilities, including project initiation, operations, training, and onboarding. 

• Work closely with our customers to manage all operational activities, ensuring that Carbyne fulfills the contracted KPI/SLA, and serve as the primary escalation point for incident reporting. You'll engage Carbyne's relevant technical resources, when necessary. You'll also collect, analyze and use data and feedback in order to make our customers’ experience with our product seamless, consistent, and exceptional. 

Here’s What You’ll Be Doing 

• Serve as the lead point of contact for any and all matters specific to our customers.
• Develop trusted relationships with decision-makers, key personnel, and IT staff.
• Engage in a high-touch communication model with customers on a regular basis, based on Carbyne's best practices. 
• Clearly communicate product usage and analytics on a quarterly or as needed basis to the relevant stakeholders. 
• Work closely with internal teams to present, meet, and exceed customer expectations and perceptions. 
• Identify and track enhancement requests for future features and functionality.
• Advocate for customer success and adoption. 
• Partner with Carbyne's sales team to develop a plan for customer success and expansion to achieve growth goals. 
• Identify upsell opportunities and communicate any potential risks that would threaten renewal.
• Master Carbyne's products to promote customer adoption and usage, communicating the most relevant features/functionality for their specific business needs. 
• Enhance the effectiveness and efficiency of operational processes and systems. 
• Develop and implement customer success policies and procedures. 
• Identify and implement strategies to improve customer satisfaction and product adoption. 
•  Understand various post-sale adoption methods and devise ways to measure and improve customer onboarding and handoff experience. 

What You Bring 

• Proven experience as a Customer Success Manager within the SaaS tech industry
• Experience in generating training materials and executing training sessions on-site/remotely 
• Strong client-facing and communication skills 
• Advanced troubleshooting and multi-tasking skills 
• Passionate about building lasting customer relationships 
• Ability to think strategically and lead 
• Customer service orientation 
• Comfortable speaking in front of large groups 
• Willingness to travel up to 30% of the time for client visits 
• Proven customer success experience is within SaaS company serving public safety 
  
  

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Development Programs
• And yes, we have snacks in our offices

About the Role

Fivetran is building data pipelines to power the modern data stack for thousands of companies.

We’re looking for a Regional Director, Enterprise Sales to lead and scale a team of high-achieving, high-integrity Enterprise Account Executives focused on driving new business and expansion opportunities across Fivetran’s most strategic accounts. This role reports directly to the RVP of Enterprise Sales and will be a foundational leader in our Enterprise business.

This is a full-time position based remotely in Minnesota, Michigan, Ohio, Wisconsin, or Illinois in the United States.

What You’ll Do

• Attract, hire, develop, and empower a team of Enterprise Account Executives to consistently and predictably exceed Fivetran’s growing Enterprise revenue targets

• Drive a high-accountability culture through best-in-class coaching, modeling clear expectations for achievement, and evangelizing a disciplined process for the team

• Champion outstanding sales rigor through value-based Command of the Message and MEDDPICC methodologies

• Collaborate cross-functionally with leaders in Marketing, Customer Success, Alliances, Product, and Revenue Operations to build an effective Enterprise GTM motion

• Collaborate externally with our incredible ecosystem of partners including SI’s, GSI’s, and tech partners

• Ensure excellence in sales execution for complex multi-stakeholder deals while building the foundation for growth in enterprise accounts

• Drive AE-ownership of Enterprise pipeline generation and encourage effective AE/BDR collaboration to efficiently prospect, identify, qualify and build sustainable pipeline

• Forecast clearly to the executive leadership team, with consistent accuracy and a deep knowledge of the Enterprise business
  Work in lockstep with our technology and SI partners to achieve a successful co-selling motion 

Skills We’re Looking For

• 5+ years enterprise sales leadership experience with a consistent track record of recruiting and retaining high-performing senior AEs selling a technical solution to large, complex enterprises

• Proven and repeatable history of overachievement both as an enterprise seller and a leader whose teams consistently exceeded revenue targets and accelerated their careers under your leadership

• Natural ability to lead and motivate AEs through continuous growth and change; easily able to earn the trust and respect of the team with a One Team One Dream mindset

• Passion for field sales — a leader who can’t wait to jump into deals, connect directly with Economic Buyers, and provide the air coverage and executive bridging needed to close new and expansion opportunities with Enterprise companies. This includes working with reps and prospects/customers/partners face to face wherever possible

• Experience partnering cross-functionally and co-selling with external partners to build an Enterprise business from the ground up

• Expertise in both land and expand sales motions, an insatiable curiosity about our customers, and a data-backed vision for how Fivetran can drive positive business outcomes in the Enterprise business

• Experience building and championing an outbound selling culture and driving accountability for qualified pipeline generation

• Unwillingness to settle for good results when great results are possible

Bonus Skills​

• Experience with a consumption business is a plus!

• Demonstrated ability to leverage the power of AI to drive a richer, more robust sales motion.

This position qualifies for Fivetran’s incentive plan, and it’s common for employees in this role to achieve the total on-target earnings.

As part of our commitment to setting new hires up for success, all new sales team members attend a one-week, in-person Revenue Bootcamp during their second week at Fivetran. This bootcamp, held at one of our designated company locations, requires travel and is a mandatory part of the onboarding process.

#LI-REMOTE #LI-MP1

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.

Who you are

Metropolis is seeking a high-velocity Regional Manager to lead our Michigan operations. This is a critical leadership role overseeing a diverse portfolio that includes our flagship commercial assets and five essential airport parking and transportation hubs for Michigan State. You will be the bridge between our cutting-edge technology and the real-world operational excellence that defines the "Recognition Economy."

What you'll do

• Lead and scale operations for a complex portfolio, including high-traffic Michigan state airport transportation and commercial assets
• Own the regional P&L; develop regional budgets, reforecast as needed, and drive profitability through both cost management and revenue growth
• Act as the primary executive contact for Michigan state and commercial clients
• Proactively address needs, manage contract compliance, and ensure 100% client retention
• Drive growth by identifying new commercial opportunities in the Michigan market, managing the full sales cycle from lead generation to onboarding
• Ensure all sites meet the "Metropolis Standard"—seamless, tech-enabled, and safe
• Oversee a team of managers, fostering a culture of ownership and high performance

What we're looking for

• 7+ years in high-stakes operations management (Parking, Logistics, Transportation, or Hospitality)
• Ability to align people and purpose to drive measurable results
• Strong financial acumen; ability to translate complex data into actionable operational shifts
• Passion for the intersection of technology and real estate
• Ability to operationalize strategy into performance
• Ability to maintain high levels of client satisfaction while managing high-pressure logistics
• Comfortable with AI-driven operations and computer vision technology
• Must possess a valid state-issued driver's license with a current address and acceptable driving record
• Experience leveraging AI tools to transform static workflows into responsive, high-output processes

While not required, these are a plus

• Bachelor's Degree in Business, Logistics, or a related field
• MBA or advanced leadership training
• Experience with airport operations or large-scale institutional contracts (like Universities)

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. Base salary is one component of Metropolis's total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more.#LI-DL1 #LI-Onsite

Location: Michigan, US

For this role, we are looking for candidates based in Michigan with a preference for those based in Detroit or the metro Detroit area

About this role

The U.S. Program Associate will support implementation for large-scale cash initiatives in the U.S. As a critical member of GiveDirectly’s U.S. programs team, you will support operations, internal coordination, and team processes. You will often be the project point person for community engagement and customer service. You will be expected to support Managers and Senior Managers across multiple projects, and as a result, you must be excited to work in a fast-paced environment and be comfortable managing multiple workstreams at one time. Through this, you will have the opportunity to learn and develop new skills on a fast-growing team. Associates should be able to:

• Support multiple projects and workstreams simultaneously (multi-task), especially by driving process (e.g. metric tracking, survey design)
• Over time, own whole components of projects, including but not limited to customer service and/or delivering payments
• Proactively identify areas for efficiency in projects and team management (e.g. streamlining customer service management)
• Support community engagement and coordination, including acting as a liaison for partner organizations and community members as appropriate

Reports to: US Program Manager

Level: Associate

Travel Requirement: This role will require commuting within a candidate’s base location. 3-4 days per month in order to support in-person activities related to community outreach and program launch. In addition, there will be travel to New York or elsewhere in the US for team events 2-3 times per year. Costs incurred for work-related travel will be reimbursed.

What you’ll do:

This position will primarily support Rx Kids, a universal, unconditional cash allowance program targeted at expectant parents and infants. The program is running in 18 communities in Michigan and is expanding to multiple new locations across the state, including the Detroit Metropolitan Area. This role is expected to work closely with our program partners, including Michigan State University, University of Michigan, and local community partners. Key responsibilities are described below (please note that percentage breakdowns are approximate and may vary):

Recipient Experience & Customer Service (40%)

• Support customer service, including directly supporting recipients via an email-based help desk and through phone support
• Coach applicants through the intake process with a focus on applicants who are experiencing significant barriers
• Case manage applicant/recipient concerns, adhering to GiveDirectly’s safeguarding and protection policies
• Meet periodically with recipients in person to build trust and to identify problems or areas for program or process improvements
• Serve as a trusted resource for recipients, responding to their communications in a timely and professional manner
• Respond to and resolve one-off recipient issues through communication, data entry, and/or escalation of more serious matters to the appropriate individuals

Community Engagement (40%)

• Cultivate and maintain relationships with implementing partners, key community members, and local service organizationsServe as the local program representative and community liaison for Rx Kids, supporting local partners and educating community members of program policies
• Build knowledge of the community we are working in, and support with identifying existing local resources or services relevant for recipients
• Organize and attend events, conferences, and similar programs to sensitize communities on program benefits and requirements
• Collaborate with communication team members to develop and execute on storytelling plans
• Participate in program evaluation and scoping strategies to improve program operations and enhance recipient satisfaction

Direct Program Support (20%)

• Support a range of operational and project management duties to ensure GiveDirectly’s U.S. projects are executed with excellence and in line with our values, particularly “recipients first”
• Lead select operational processes, including overseeing a team of customer service agents and conducting recipient follow-up surveys 
• Support other field ops processes, including verification and payments, and execution across various program stages 
• Support whole-team knowledge management and process documentation, refreshing protocol and process docs regularly
• Work closely with other members of the U.S. team to identify process challenges and propose solutions (e.g. increasing operational efficiency, improving recipient experience)
• Become an expert in the various tech systems used to support project execution and excellence
• Track and report operational and efficiency metrics 
• May be responsible for managing other individuals, such as verification support staff
• Coordinate with internal and external stakeholders, including with tech partners, research partners, and customer service teams

What you’ll bring:

• Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve.
• Fluency in English is required, proficiency in Spanish, Arabic, or Bengali is a plus
• 2+ years of work or volunteer experience in a role that required project management and people management/coordination
• Exceptional communication, organizational, and time-management skills
• Strong customer service instincts, including skilled problem solving, patience, and high emotional intelligence 
• Ability to manage day-to-day operations and propose & implement process improvements
• Ability to quickly learn and become proficient in new technological platforms
• Demonstrated ability to work in a highly independent and self-directed manner, while effectively communicating upwardly about gaps and risks
• Enthusiasm for fast-paced environments, which may lack a pre-defined playbook for success and involve significant “learning by doing”
• We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve.

Compensation

At GiveDirectly, we strive to pay our employees generously and equitably. We use an accredited third party salary aggregator to ensure that staff’s total compensation package (base compensation + bonus)  falls within the 75th percentile of similar roles, at similar organizations. We also have a no negotiation policy to ensure we are paying staff equitably across roles.

The base salary for this role is $74,900 USD / annually.

 Why work at GiveDirectly?

At GiveDirectly, we work to ensure that you have everything you need to excel in your role and on your team, including:

• A positive and supportive team with opportunities for advancement 
• A demonstrated commitment to helping all staff develop and grow
• A competitive salary, including bonus
• A robust health benefits plan (exact details will vary by country)
• Unlimited PTO (that we encourage staff to take!)
• Desk allowance and flexible work location

Read more about our ongoing diversity, equity, and inclusion efforts here and about our decision to move our central support teams to remote first here.

Venue: We conduct interviews over Google Meet with camera on (unless communicated otherwise).

Accessibility: Closed captioning is available during all Google Meet interviews, and interviewers will also post interview questions in the chat box throughout the call. If you need assistance accessing either of these features, please let your interviewer know at the start of your interview! 

We’re committed to running an inclusive and accessible application process for all of our open roles. If there are questions or concerns you have about the accessibility of our hiring process, we warmly invite you to reach out to careers@givedirectly.org.

We are seeking a dedicated, detail-oriented, multi-faceted Product Owner with Project Management experience to join our team supporting an online application tailored for healthcare providers. This position is vital in ensuring our customers receive timely and efficient assistance with both technical and business-related issues. The ideal candidate will possess excellent verbal and written communication skills, a strong understanding of product development, technical support processes, aptitude with numbers, and the ability to work cross-functionally to address customer needs and improve customer experience.

Key Responsibilities

Product Feedback & Roadmap Alignment

• Act as the bridge between client priorities and the product roadmap—advocating for enhancements that align with both user needs and organizational goals.
• Provide ideation and awareness of industry-related emerging trends that drive existing and new product innovation.
• Collect and prioritize bugs, feature requests, and improvement suggestions from clients.
• Collaborate with Product Owners and engineering teams to refine the backlog, define acceptance criteria, and track progress through release cycles.
• Perform competitive product analysis and responsive product and marketing strategies.
• Develop team KPIs and other performance measures, such as return on investment goals.
• Analyze recurring support trends to identify opportunities for product optimization and process improvement.

Project & Program Management

• Serve as the primary front-line point of contact for clients throughout the full lifecycle of engagement, coordinating communication, managing expectations related to scope and timelines, and ensuring a high-quality client experience.
• Lead planning, coordination, and delivery of software implementation and integration projects (e.g., Lifia Portal and data integration projects).
• Develop and maintain detailed project plans, schedules, and deliverables using Agile and/or hybrid methodologies.
• Track progress against milestones, manage risks and dependencies, and proactively communicate updates with clients and internal leadership to ensure alignment on scope, timeline, and delivery expectations.
• Coordinate go-live readiness, testing activities, and transition to ongoing support.
• Facilitate recurring project meetings, prepare progress reports, and communicate status with clients and leadership.
• Maintain awareness of client missions (e.g., public health, government programs) and applicable regulatory requirements, ensuring all work is delivered in a compliant manner.

Business & Systems Analysis

• Lead client discovery sessions with stakeholders and end-users to understand system goals, user workflows, business processes, and data requirements.
• Understand and communicate system architecture, data integrations (APIs, HL7/FHIR), and hosting/security considerations.
• Translate functional requirements into clear specifications for development and configuration teams.
• Document current and future state processes, data flows, and system interfaces.
• Validate that delivered solutions meet user needs through acceptance testing and user feedback sessions; and identify opportunities for system improvement.

Qualifications

• Bachelor’s degree or equivalent work experience in a related field.
• 4–7 years of experience in technical project management, software implementation, customer support, or product delivery.
• Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences and produce clear project documentation.
• Demonstrated problem-solving and analytical skills, with attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with project management and collaboration tools such as Jira, Confluence, and MS Project.

Preferred Skills

• Knowledge of healthcare provider workflows, terminology and HIPAA compliance is a plus.
• Strong understanding of system integrations, data standards (API, HL7/FHIR), and web application architectures.
• Experience reviewing RFPs and contributing to proposals, is a plus.
• Working knowledge of Agile / Scrum methodologies and change management practices.

This description provides an overview of this role and expect responsibilities to change significantly as our company grows.

Benefits & Compensation

The annual salary range is $90,000-$130,000 based on proven skills and experience.

Benefits include:

• Health, Dental, Life, HSA/FSA, and Vision Insurance
• SIMPLE IRA Accounts with an immediate vesting with 3% company match
• Paid company holidays and personal time off
• Partial Internet and mobile phone expense reimbursement
• Professional development opportunities
• Team oriented, hard-working, collaborative, innovative culture

 Location & Work Environment

This position is full-time and can be fully onsite in Okemos Michigan or we will consider remote work arrangements for candidates willing to work at our Okemos, Michigan offices three days per month. Additional out-of-area and overnight travel (0-25%) may be required to represent our company at client locations, industry/company events, and trade shows.

At AJ Boggs, we embrace a positive work environment by demonstrating cultural awareness, flexibility, collaboration, and creativity. We are committed to equal opportunity in employment and fostering a diverse and inclusive work culture. For more information, visit www.ajboggs.com/careers

Why Join Us?

• Be part of a dynamic and growing team supporting healthcare providers who rely on our technology to improve patient care.
• Opportunity for professional development and growth within the company.
• Work remotely with a flexible schedule in a collaborative and supportive environment.

If you're passionate about helping healthcare professionals through exceptional customer service and are looking to join a forward-thinking tech company, we'd love to hear from you!

Location: Full Time in Person in Detroit, MI

About Us

We're Proof, a high growth company in the legal tech industry founded in 2017. We've built a best-in-class legal services platform used by thousands of law firms with a sustained average growth rate of over 10%. Our marketplace platform helps law firms and pro se parties access more efficient, transparent, and accessible legal services that are not traditionally available to everyone. Our primary services are Service of Process and E-Filing. We currently support over 3,000 law firms throughout the US and countless pro se parties.

We welcome people from all backgrounds who seek the opportunity to help build a future where access to legal services is readily available, affordable, and efficient. Work with us if you have the curiosity, passion, and collaborative spirit to achieve the fundamental change in an outdated industry.

About the Role

As an Operations Service Specialist on the Operations team, you will work closely with our teams to ensure a smooth and accurate experience for both our server partners and our clients.

Key Responsibilities

• Respond to independent server partner and client questions, concerns and feedback via chat to deliver quality service
• Ensure the successful completion of platform jobs through dedicated timeline and prompts that ensure service-level agreements
• Adapt quickly in a fast paced environment where you will actively participate in and influence organizational change and improvements 

Core Objectives

• Lead with empathy to drive a high standard of service quality
• Ensure successful completion of platform tasks, delighting both clients and providers
• Implement tailored quality policies and adapt swiftly in a fast-paced environment
• Collaborate internally to enhance user experience and contribute to market growth

What you will do

• Exercise best judgment to provide clear and professional written communications to independent service partners and clients on our platform
• Work in a support role, cross training for similar positions as needed
• Be the voice of the customer 
• Consistently create an exceptional experience with each contact
• Observe, review, and analyze processes to identify inefficiencies and work with a Team Lead and co-workers in similar roles for areas of improvement
• Cultivate success through managing efficient operations and user experience 
• Identify, solve, and escalate platform issues and opportunities 

Qualifications

• 1+ years of professional work experience in the service of process industry or a related field (consulting, operations, strategy)
• Accustomed to documenting your work as you go and communicating with a cross-functional audience 
• Strong collaboration and partner management skills - building deep, trust-based relationships with independent contractor server partners
• Strong time management, organization, communication, and administrative skills
• Ability to prioritize and execute on multiple projects within stated deadlines 
• Experience with high volume work load
• Experience in legal and/or real estate background preferred
• Must be able to be onsite in office 5 days/week
• A full 8 hours of actual work time (excluding lunch breaks) is expected each workday 

Compensation

• $18-22/hour based on experience and location
• Eligible to participate in company bonus plan

Benefits

• Full-time, hourly position
• Medical, dental, vision, disability insurance, and 401K available
• Flexible time off (paid planned and sick time, and paid holidays)
• Equipment provided
• This is an onsite role located in downtown Detroit, Michigan

E-Verify

This company participates in E-Verify, for more information view the Participation and Right to Work Posters.

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