Location: Southfield, MI. Full-time in office.

Company Overview

Proof is a high-growth startup in the legal tech industry, offering a best-in-class legal services platform used by thousands of law firms. Our platform enables law firms and pro se parties to access efficient, transparent, and accessible legal services, traditionally out of reach. We are on a path to double our business this year and are building a team to help us scale rapidly.

We welcome individuals from all backgrounds who are eager to help build a future where legal services are readily accessible, affordable, and efficient. If you have curiosity, passion, and a collaborative spirit to drive change in an outdated industry, we want you on our team.

Job Brief

We are looking for a diligent and detail-oriented Data Entry Specialist to manage our file intake and processing operations. In this role, you will monitor a file-sharing service for new uploads from clients and ensure these files are processed and uploaded to our platform accurately and efficiently. You will utilize OCR/AI data extraction tools and work extensively with Excel/Google Sheets. A keen eye for detail, strong organizational skills, being adaptable, and effective communication abilities are essential for success in this role.

Responsibilities

• Monitor file-sharing services for new client uploads and process files accordingly.
• Use OCR/AI tools to extract necessary data from uploaded documents.
• Upload processed files to our platform with a high degree of accuracy.
• Maintain meticulous records of all uploads and processed jobs in Excel or Google Sheets.
• Communicate effectively with both internal teams and external clients to ensure smooth file processing operations.
• Identify and resolve any discrepancies or issues with file uploads and processing.
• Collaborate with team members to optimize file processing workflows and improve overall efficiency.

Requirements and Skills

• 1+ years of experience in a data entry, document processing, or similar role.
• Proficiency with NanoNets or similar OCR tools (preferred but not required).
• Strong proficiency in Microsoft Excel and Google Sheets.
• Exceptional attention to detail and accuracy in processing data.
• Effective communication skills, both written and verbal, to coordinate with internal and external stakeholders.
• Strong organizational and multitasking skills.
• Ability to work independently and manage time effectively through self-discipline and attention to detail.

Role & Benefit Details

• Must be located in the Detroit metropolitan area with the ability to work from the office 5 days a week.
• Full-time, hourly position.
• Medical, dental, vision, disability insurance, and 401K available.
• Flexible time off (paid planned and sick time, and paid holidays).
• Work from home 2 days per month
• Equipment provided.

Compensation

• $19 - $21 per hour, plus overtime based on experience and location.

E-Verify

This company participates in E-Verify, for more information view the Participation and Right to Work Posters.

Location: Full-time in-person in Detroit, MI

Company Overview

We're Proof, a startup in the legal tech industry. Our marketplace platform helps law firms and pro se parties access more efficient, transparent, and accessible legal services that are not traditionally available to everyone. Our primary services are Service of Process and E-Filing. We currently support thousands of law firms throughout the US.

Job Brief:
We are seeking a reliable and highly organized Dispatch Specialist to manage and dispatch client service requests efficiently across various regions. You will play a key role in maintaining service quality, ensuring that independent contractors and local service partners meet client needs within strict deadlines.

Core Objectives:

• Coordinate with independent service partners to facilitate the service of process in multiple geographical locations, ensuring compliance with time-sensitive deadlines.
• Negotiate service fees with independent partners to remain within budgetary constraints.
• Ensure service partners have all the necessary information, resources, and support to complete their assignments effectively.
• Quickly adapt to a fast-paced environment by leveraging a network of contacts to dispatch client requests in a timely manner.
• Identify and onboard new service providers across the U.S., fostering strong relationships to guarantee seamless job completion.

What You'll Do:

• Communicate effectively with various stakeholders and independent contractor server partners to ensure process serving tasks are executed efficiently.
• Establish and maintain strong relationships with contractors to support quick and reliable job dispatching.
• Use sound judgment to communicate clearly and professionally with providers through both written and verbal channels.
• Ensure smooth organizational operations by meeting deadlines and completing related tasks individually and within a team structure.
• Review and analyze processes to identify inefficiencies, working with Team Leads and colleagues to implement improvements.
• Cultivate operational success by optimizing workflows and improving user experience for both internal teams and service partners.
• Proactively identify and resolve platform issues, escalating when necessary.
• Maintain detailed and accurate records of communications, both on and off the platform.
• Address unique challenges with a flexible, iterative approach, working to implement scalable solutions.
• Collaborate with cross-functional teams such as Customer Experience, Product, and Server Support to streamline operations.
• Execute data-driven strategies to enhance performance, adapting processes as needed to meet team and company goals.
• Provide input on local business needs related to regulatory impacts on operations and product development.
• Contribute to a positive work environment by acting and communicating in ways that support the overall success of the company.

Who You Are:

• An excellent communicator at all levels, capable of navigating complex environments with multiple stakeholders.
• Team-oriented and driven by helping others succeed, both internally and externally.
• Passionate about user experience, with the ability to prioritize both customer and contractor satisfaction.
• A critical thinker with strong business judgment, able to leverage data to inform decisions and strategies.
• Equipped with excellent verbal and written communication skills, capable of crafting clear and effective presentations.
• Experienced in fast-paced, rapidly evolving environments, with the ability to meet tight deadlines while maintaining a high level of performance.
• Optimistic and high-energy, with a proactive approach to problem-solving and overcoming challenges.

Qualifications:

• 2+ years of professional experience in the service of process industry or logistics/dispatch preferred.
• Strong verbal and written communication skills, with the ability to communicate with a cross-functional audience.
• Proven experience in building strong, trust-based relationships with independent contractors or service partners.
• Experienced negotiating with third-party vendors or contractors, particularly on price and service delivery expectations.
• Excellent time management and organizational skills, with the ability to prioritize and execute on multiple projects within tight deadlines.
• Comfortable in fast-paced environments with an adaptable mindset toward change.
• Proficiency in MacOS, Google Suite (Gmail, Sheets, Docs, Slides), and video communication tools.
• Rapid learner, able to embrace new technologies and adapt to new procedures quickly.

Preferred Qualifications:

• Bachelor's degree preferred.
• Experience in the service of process, legal tech, or logistics/dispatch industries.
• Previous experience with double-sided marketplace platforms is a plus.
• Strong stakeholder management skills in high-growth, dynamic environments with tight deadlines.
• Positive, high-energy work style with a track record of overcoming challenges.

Compensation & Location:

• Full-time, hourly position
• $20 - 23 per hour based on experience 
• This is an onsite, in-person, role located in Detroit, Michigan, five days per week
• Eligible for company bonus plan.

Benefits:

• Medical, dental, vision, disability insurance, and 401K options.
• Flexible Time Off (FTO) and paid holidays.
• Company equipment provided.

E-Verify

This company participates in E-Verify, for more information view the Participation and Right to Work Posters.

Location: Full Time in Person in Detroit, MI

About Us

We're Proof, a high growth company in the legal tech industry founded in 2017. We've built a best-in-class legal services platform used by thousands of law firms with a sustained average growth rate of over 10%. Our marketplace platform helps law firms and pro se parties access more efficient, transparent, and accessible legal services that are not traditionally available to everyone. Our primary services are Service of Process and E-Filing. We currently support over 3,000 law firms throughout the US and countless pro se parties.

We welcome people from all backgrounds who seek the opportunity to help build a future where access to legal services is readily available, affordable, and efficient. Work with us if you have the curiosity, passion, and collaborative spirit to achieve the fundamental change in an outdated industry.

About the Role

As an Operations Service Specialist on the Operations team, you will work closely with our teams to ensure a smooth and accurate experience for both our server partners and our clients.

Key Responsibilities

• Respond to independent server partner and client questions, concerns and feedback via chat to deliver quality service
• Ensure the successful completion of platform jobs through dedicated timeline and prompts that ensure service-level agreements
• Adapt quickly in a fast paced environment where you will actively participate in and influence organizational change and improvements 

Core Objectives

• Lead with empathy to drive a high standard of service quality
• Ensure successful completion of platform tasks, delighting both clients and providers
• Implement tailored quality policies and adapt swiftly in a fast-paced environment
• Collaborate internally to enhance user experience and contribute to market growth

What you will do

• Exercise best judgment to provide clear and professional written communications to independent service partners and clients on our platform
• Work in a support role, cross training for similar positions as needed
• Be the voice of the customer 
• Consistently create an exceptional experience with each contact
• Observe, review, and analyze processes to identify inefficiencies and work with a Team Lead and co-workers in similar roles for areas of improvement
• Cultivate success through managing efficient operations and user experience 
• Identify, solve, and escalate platform issues and opportunities 

Qualifications

• 1+ years of professional work experience in the service of process industry or a related field (consulting, operations, strategy)
• Accustomed to documenting your work as you go and communicating with a cross-functional audience 
• Strong collaboration and partner management skills - building deep, trust-based relationships with independent contractor server partners
• Strong time management, organization, communication, and administrative skills
• Ability to prioritize and execute on multiple projects within stated deadlines 
• Experience with high volume work load
• Experience in legal and/or real estate background preferred
• Must be able to be onsite in office 5 days/week
• A full 8 hours of actual work time (excluding lunch breaks) is expected each workday 

Compensation

• $18-22/hour based on experience and location
• Eligible to participate in company bonus plan

Benefits

• Full-time, hourly position
• Medical, dental, vision, disability insurance, and 401K available
• Flexible time off (paid planned and sick time, and paid holidays)
• Equipment provided
• This is an onsite role located in downtown Detroit, Michigan

E-Verify

This company participates in E-Verify, for more information view the Participation and Right to Work Posters.

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