Overview

The Account Manager, Publisher Client Services is responsible for driving publisher performance, revenue growth, and overall account success across a defined portfolio of supply partners. This role serves as a primary point of contact for publishers, building trusted relationships while delivering strategic guidance and data-driven recommendations that unlock monetization opportunities and maximize long-term value.

The Account Manager, Publisher Client Services plays a critical role in translating publisher objectives into actionable strategies, ensuring seamless execution from onboarding through optimization and growth. Working cross-functionally with Technical Operations, Product, and Supply teams, this individual helps ensure integrations run smoothly, performance goals are met, and marketplace quality remains strong. This is an opportunity for someone who thrives in a fast-paced, collaborative environment and wants to directly impact revenue and publisher satisfaction through thoughtful account stewardship and operational excellence.

Responsibilities

• Own day-to-day management of a portfolio of publisher accounts, ensuring revenue growth and retention
• Understand publisher business objectives and provide consultative, data-driven recommendations
• Monitor performance metrics and proactively identify optimization opportunities
• Partner cross-functionally with Technical Operations and Product to resolve issues and improve performance
• Support onboarding, integrations, troubleshooting, pacing, and overall account health
• Contribute market and client insights to inform product enhancements and operational improvements
• Participate in QBRs and present performance updates and strategic recommendations to clients

Education & Requirements

• Bachelor’s degree or equivalent professional experience
• 2+ years of experience in digital advertising, programmatic, or publisher account management
• Understanding of publisher monetization strategies and the programmatic ecosystem
• Strong analytical and problem-solving skills
• Ability to explain technical concepts to non-technical stakeholders
• Excellent communication, organization, and relationship management skills
• Ability to manage multiple priorities in a fast-paced environment

Job Summary

The Software Development Engineer II position is the individual contributor intermediate level position in the software engineering series. Under moderate supervision, the incumbent will support all software aspects of the development and design of products and product improvements of moderate difficulty requiring the use of some independent judgment. Incidental to these design efforts, the Software Development Engineer II will work both independently and as part of a team to develop creative solutions based on requirements from specific customers or general market requirements. 

Responsibilities

• Identify where product features interfere with usability or maintainability
• Understands and follows product development processes
• Create introductory installation for small applications and utilities
• Integrate software components into existing build
• Develops using software best practices to ensure implementation quality
• Adds component to the repository
• Reproduces and defines boundaries of defect, suggest causes or dependencies
• Can retrieve and review project documentation in EPO
• Ability to work with code that is object oriented, modular, and readable
• Using source control tools and complier
• Working knowledge of assemblies
• Ability to understand and run previously written scripts and modify as required
• Knowledge or familiarity of architecture within product
• Ability to understand and run unit test previously written and modify as required
• Implementing specific user interface detail
• Other duties as assigned by manager.

Qualifications

• Experience with C++ and C# software development
• BS Degree in Software Engineering/Science or comparable preferred
• 2-5 years of software experience
• Tactical group written/verbal communication to peers/management
• Works within framework of identified organizational strategy
• Work as directed with Senior level personnel/managers
• Meets 100% of Development Engineer (Software) Level II Competency Profile
• Must be eligible to obtain passport
• Demonstrates a willingness to collaborate with others, build relationships, and involve others in decision making.
• Demonstrates the ability to deliver results by solving or supporting others in solving problems, prioritizing tasks, and/or resources, and focusing on outcomes.
• Demonstrates self-awareness and the willingness to learn and grow, accept changes, and effectively adapt to changing work demands.
• Demonstrates the ability to drive customer value through knowledge of the business, putting effort into identifying customer needs, and delivering work to maximize the value for customers.
• Demonstrates a willingness to promote the value of improvement and innovation by staying ahead of trends, creating ideas and opportunities, and generating speed.
• Demonstrates a willingness to take ownership by making decisions, taking responsibility, and driving things forward.

Essential Job Functions

• Must be able to travel by air
• Occasional overseas travel for extended periods required
• Occasional Domestic Travel required
• Must be able to sit for extended periods of time
• Must be able to communicate effectively in English
• Must be able to lift 25 lbs.
• Regular and on-time attendance.
• This is a hybrid position unless otherwise specified requiring 3 days in the office.

Perks & Benefits

Phoenix Contact offers a generous benefits package that includes medical, dental, and vision coverage, 401k matching, and a generous time off package. There are also a wide variety of additional benefits available including on-site gym, 16 weeks fully paid maternity leave & 10 weeks fully paid paternity leave, life insurance, short & long-term disability, tuition assistance, and more!

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Job Summary

The Solution Engineer/SE serve as strategic technical consultants and project leaders, supporting Automation Solutions sales, applied system development, and project initiatives across focused vertical markets. Operating with a high level of autonomy, SEs design, implement, and support advanced solutions that integrate Phoenix Contact’s complex technical products with third-party components to meet specific customer or industry segment needs. These specialists interpret and translate customer specifications into functional concepts, delivering tailored application solutions that address operational challenges and align with industry best practices. Industries served include oil and gas, water/wastewater treatment, building automation, data centers, transportation infrastructure, electric power, automotive, and network & security. Solution Engineers are strategically positioned to drive innovation, organizational agility, and long-term business value.

Responsibilities

• Develop an expert area of specialization (industry/technology) as directed by manager and attain related certifications
• Mentor and advise Associate Solution Engineers, Technical Service, Product Engineering, and Product Management on product performance in the field and suggest design changes to improve product performance and customer satisfaction
• Design training programs and training material to support complex control system projects
• Develop advanced system testing and troubleshooting processes utilizing spectrum analyzers, storage scopes, power monitors, volt meters, and other required test equipment
• Provide applied solution design and engineering support to the Control and Industry Solutions team
• Independently qualify and gather input for designs through functional specification review or by direct customer interaction
• Provide pre-sales technical support and develop a concept framework based on customer requirements and industry standards and practices
• Develop and implement test plans to validate proposed solutions
• Develop and serve as technical lead on ‘proof of concept’ or pilot applications
• Provide project management as required, and advise project team on technical issues throughout the project lifecycle
• Develop, implement, and provide on-site installation start-up support
• Perform application demonstrations together with Phoenix Contact sales engineer and/or PSE at potential customer sites
• Research and understand existing competitive and emerging products and technologies
• Document and internally communicate data supporting the development of new products to meet focus market/customer requirements
• Support the sales effort of Phoenix Contact’s complex technical products when positioned and sold as industry solutions at OEM, end-user, and system integrator focused accounts within primary and supported market segments
• Support Phoenix Contact field personnel and channel partners in technical aspects relating to the sale of systems and solutions
• Develop and conduct control solution presentations and technology seminars to targeted audiences
• Position Phoenix Contact as a technology leader through active involvement in industry related technical associations
• Develop and maintain an expert understanding of industrial networking and communication technologies. Specific expertise in Industrial Ethernet Protocols:  Profinet, Ethernet/IP, and Modbus TCP
• Develop and maintain an expert working knowledge on all Phoenix Contact industrial products with specialized emphasis on IEC 61131 programming, industrial ethernet (wired and wireless), and networked I/O
• Maintain knowledge proficiency through continued participation in industry trade events and conferences including active participation in presenting Phoenix Contact Case Studies, etc.
• Attendance and participation in accordance with corporate policies in local, national, and international meetings

Qualifications

• Minimum Associate’s Technical Degree + equivalent experience. Bachelor’s degree in engineering or technical focus preferred.
• Minimum of 4 years industrial automation experience
• Industry specific controls system design and programming experience
• Motivated self-starter with the ability to work autonomously and as part of a team
• Ability to set priorities and perform simultaneous tasks
• Ability to meet deadlines and adjust to changing priorities to meet business goals
• Excellent written and verbal communication skills
• Proficient computer skills (Word, Excel, PowerPoint)
• Effective interpersonal skills with comfort in delivering group presentations

Essential Job Functions

• 35% Travel Requirement (2% - 5% Overseas)
• Must be able to lift 60 pounds
• Must be able to sit and/or stand for extended periods of time (2-4 hours at a time)
• Must be able to work on a computer for extended periods of time (up to 4 hours at a time)
• Must be able to travel in vehicles (automobiles, trains, and planes) for up to 10 hours
• Must be able to communicate effectively in verbal and written English
• Must comply with company dress code guidelines
• Punctuality and attendance in accordance with company policies
• Timely reporting of expenses
• Regular and on-time attendance.
• This is a hybrid position requiring at least three days in the office, unless otherwise specified.

What’s in it for you?

Phoenix Contact offers a generous benefits package that includes medical, dental, and vision coverage, 401k matching, and a generous time off package. There are also a wide variety of additional benefits available including 16 weeks fully paid maternity leave & 10 weeks fully paid paternity leave, life insurance, short & long-term disability, assistance, and more!

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