Overview

The Technical Operations team at TripleLift is the center of excellence and central owner of publisher-side integrations. TripleLift partners with Publishers to monetize their unsold advertising space on their websites and apps. The Technical Operations Manager will be primarily responsible for onboarding TripleLift’s publishers, providing support to our Publisher Client Services and Publisher Development teams, owning the troubleshooting process to identify and resolve integration issues and collaborating with our Yield team to analyze integrations and develop strategies to enhance publisher performance. 

Your daily activities will include; liaising with our clients to initiate integrations and resolve technical issues, onboarding publisher’s inventory, decisioning on the most impactful publisher setup and providing consultative solutions, submitting design requests for the generation of native placements, running reports and analyzing the data to ensure integrations have launched successfully, enabling demand for TripleLift’s native, display and video advertising formats and providing support to Publisher Client Services via an internal ticketing system. 

Responsibilities

• Consult and direct clients on integration best practices
• Own the integration process across new and existing publishers to ensure consistent success and adoption of best practices.
• Onboard publisher inventory and activate them for TripleLift’s various advertising formats using  TripleLift's internal tools.
• Diagnose and resolve complex integration issues and escalate to second-line support if required
• Manage and ensure success of publisher integration - monitor performance, launch new accounts, make optimization suggestions, set up reports, etc.
• Launch experiments in conjunction with our Yield Team and publisher clientele to advance monetization strategies and techniques.
• Manage your workload within the CRM system Salesforce utilizing Salesforce Cases.
• Using knowledge of HTML and CSS, resolve publisher placement render issues;
• Support the Publisher Development team by consulting publishers on integration suggestions during the pre-sales process

Education & Requirements

• At least 2 years experience of Ad Trafficking experience with  knowledge of Google Ad Manager and Google Publisher Tag technologies;
• Strong troubleshooting skills, familiarity with Prebid.js
• Experience working for or with a digital publisher or an SSP;
• Strong customer service and interpersonal skills;
• Extremely strong and demonstrable work ethic;
• Ability to work individually and collaboratively to drive business forward;
• Excellent administrative skills and attention to detail;
• Ability to work quickly and independently with minimal oversight;
• Ability to work under pressure and multitask in a fast-paced start-up environment;
• Ability to accept feedback and constructive critique positively;
• Strives for continued learning opportunities;

Additional & Desirable skills:

• Experience of managing cases within Salesforce
• Experience with HTML, CSS, JS, SQL, testing and debugging (Postman), browser Dev Tools
• Experience of managing and resolving discrepancies 

Overview
TripleLift is seeking a detail-oriented and client-focused Campaign Manager to support the activation and ongoing success of our advertiser partners. As part of our Demand team, you’ll serve as the primary technical operational contact for clients, ensuring campaigns are set up correctly, tags are QA’d, performance is monitored, and issues are resolved quickly.

This role is client-facing, requiring a mix of technical expertise, problem-solving skills, and strong communication. The ideal candidate is comfortable working directly with advertisers, agencies, and trading desks to troubleshoot issues, validate campaign details, and deliver seamless activations that drive results.

Key Responsibilities

• Serve as the primary technical point of contact for assigned accounts, building strong relationships with their operational & technical teams.
• Provide consultative activation support for advertiser and agency partners for all Triplelift formats across all integrated DSPs. 
• Monitor live campaigns to ensure successful delivery and proactively flag risks or opportunities for optimization & upsells.
• Ownership of campaign specific end-to-end troubleshooting of campaign issues, including performance, delivery, pacing, and tracking.
• Act as the first line of support for technical, operational, and product-related client questions.
• Internally partner with product & engineering teams to provide client feedback that will drive prioritization of Triplelift’s product roadmap.
• Be the technical & operational stakeholder for Demand QBRs,being comfortable presenting and speaking to data, technical and functionality related questions from advertisers. 
• Become a Triplelift expert who can consult and educate clients on Triplelift’s products and external facing tools, inclusive of providing tooling demos, new product updates and best practices. 
• Utilize excel and other advanced analytics tools, such as Tableau or Power BI, to analyze large sets of data and create actionable insights

Qualifications

• 2+ years of experience in ad operations, campaign management, or programmatic trading (SSP, DSP, Exchange, or agency-side).
• Strong problem-solving skills with the ability to troubleshoot campaign delivery and technical issues.
• Proficiency in Excel/Google Sheets; experience with trafficking, QA, or reporting tools a plus.
• Excellent attention to detail with the ability to manage multiple campaigns simultaneously.
• Strong communication and client-facing skills; able to simplify technical concepts for non-technical audiences.
• Familiarity with the programmatic ecosystem (DSPs, SSPs, ad servers, tracking solutions).

Highly organized and process-driven with a bias toward execution and accountability.

Overview

The Account Manager, Publisher Client Services is responsible for driving publisher performance, revenue growth, and overall account success across a defined portfolio of supply partners. This role serves as a primary point of contact for publishers, building trusted relationships while delivering strategic guidance and data-driven recommendations that unlock monetization opportunities and maximize long-term value.

The Account Manager, Publisher Client Services plays a critical role in translating publisher objectives into actionable strategies, ensuring seamless execution from onboarding through optimization and growth. Working cross-functionally with Technical Operations, Product, and Supply teams, this individual helps ensure integrations run smoothly, performance goals are met, and marketplace quality remains strong. This is an opportunity for someone who thrives in a fast-paced, collaborative environment and wants to directly impact revenue and publisher satisfaction through thoughtful account stewardship and operational excellence.

Responsibilities

• Own day-to-day management of a portfolio of publisher accounts, ensuring revenue growth and retention
• Understand publisher business objectives and provide consultative, data-driven recommendations
• Monitor performance metrics and proactively identify optimization opportunities
• Partner cross-functionally with Technical Operations and Product to resolve issues and improve performance
• Support onboarding, integrations, troubleshooting, pacing, and overall account health
• Contribute market and client insights to inform product enhancements and operational improvements
• Participate in QBRs and present performance updates and strategic recommendations to clients

Education & Requirements

• Bachelor’s degree or equivalent professional experience
• 2+ years of experience in digital advertising, programmatic, or publisher account management
• Understanding of publisher monetization strategies and the programmatic ecosystem
• Strong analytical and problem-solving skills
• Ability to explain technical concepts to non-technical stakeholders
• Excellent communication, organization, and relationship management skills
• Ability to manage multiple priorities in a fast-paced environment

Overview

Our products make ads more beautiful by matching the unique look and feel of each of our publishers. Our culture is focused on making a unique experience for each one of our employees. We value continued learning, ownership, and the ability to move the needle. As an Associate Campaign Manager, you’ll be given the opportunity to ensure all of our campaigns are set up for success. In this role, you’ll directly support all demand side operational needs both pre and post-launch. This is an amazing opportunity for junior ad ops professionals looking to grow into internal experts of Triplelift tools, processes and best practices in the areas of operations, optimization, troubleshooting, & analytics.

Responsibilities

• Responsible for directly supporting Partner Management and the Clients’ operational needs, both pre and post launch;
• Collaborate with Campaign Manager to support book-of-business
• Translate IO into campaign set-up and launch;
• Manage Pacing for campaigns to ensure full delivery
• Optimize campaigns during flight to ensure Client KPI's are being hit or exceeded
• Generate Deals for programmatic clients based off specific DSP/client KPIs
• Pull and provide campaign reporting and generate actionable insights from the data.
• Assist in the creative QA process and approvals to ensure flawless campaign execution;
• Support process improvement projects to drive increased efficiencies and ease of doing business with both internal and external shareholders;
• Become an expert on the use and best practices on the TripleLift stack.

Education & Requirements

Qualifications

• Previous experience trafficking digital campaigns with a strong preference for candidates with exposure to programmatic campaigns;
• Previous experience with problem ticketing, issue management, and issue escalation;
• Strong proficiency in Excel and MS Office, including pivot tables, chart-making, and manipulations of large data sets;
• Ability to diagnose technical issues on a variety of platforms and tools in order to address system problems;
• Effective time management skills – ability to prioritize and meet deadlines;
• Ability to work individually and collaboratively to drive business forward;
• Strives for continued learning opportunities to build upon craft;
• Excellent communication and interpersonal skills;
• Excellent organisational skills and attention to detail;
• Proven academic and/or professional achievement.

Education Requirement

• A Bachelor’s degree in advertising, communications, marketing, or a related discipline is preferred, though candidates with relevant experience who hold other degrees will be considered.

Experience Requirement

• 1-2 years of digital ad ops or trafficking experience required.
• Candidates should be flexible with EST hours.

The Role

TripleLift is seeking a Partner Manager to join our growing team. The successful candidate will have a strong understanding of the programmatic landscape and will be well connected with DSPs, Agencies, and Brands. As a Partner Manager, you will work on our most strategic holding company business. You will be well versed in all aspects of the TripleLift product suite and be able to build strategy and then effectively execute against them. You know how to think through a brand’s business needs and develop creative solutions. You love learning new technology and teaching it to others. You’re a jack-of- all-trades – you’re comfortable with campaign troubleshooting as you are with leading a client status call. The ideal candidate is passionate about driving the best client experience and thrives in a fast-paced startup environment.

Responsibilities

• Partner with your manager to define, achieve and exceed quarterly revenue and operational key results;
• Manage and grow a roster of high-profile accounts, while cultivating client relationships with key decision makers;
• Work closely with our sales team to rapidly onboard new customers as well as identify ways to grow current accounts;
• Serve as a resource for clients and internal teams on all aspects of TripleLift and the programmatic landscape;
• Become an expert on the use and best practices of TripleLift. Provide consultative services and offer recommendations and insights to clients on how to improve campaigns;
• Provide continual training and product updates to clients as new features are added;
• Work with Product Management to help define features and drive enhancements to the TripleLift offering;
• Partner cross-functionally with Campaign Management to provide materials for RFPs, inventory forecasting, and ad-hoc client requests 
• Establish robust relationships with the decision makers, influencers, and key members of ad ops/trading teams to continually understand business needs and provide troubleshooting best practices.

Desired Skills and Attributes

• Experience managing CPA, CPC, and CPM marketing campaigns;
• Strong troubleshooting, analytical, and problem-solving abilities;
• Strong oral and written communication skills; ability to present effectively across multiple levels in an organization including Strategy, Product and technical teams both externally & internally;
• Advanced experience in Excel and MS Office, including pivot tables and manipulation of large data sets.
• Expertise in working with RTB, DSPs, SSPs, ad exchanges, aggregators, ad servers, and other optimization platforms is a plus;
• Proven track record of growing accounts by forming a strong relationship with clients;
• Effective time management skills – ability to prioritize and meet deadlines;
• Ability to work individually and collaboratively to drive business forward;
• Strives for continued learning opportunities to build upon craft;
• Excellent organizational skills and attention to detail;
• Proven academic and/or professional achievement.
• Self-motivated starter who thrives in a fast-paced environment

Education Requirement

A Bachelor’s degree in advertising, communications, marketing, or a related discipline is preferred, though candidates with relevant experience who hold other degrees will be considered.

Experience Requirement

3-5 years of online advertising experience required; 2+ years of client-facing experience

The Role

TripleLift is seeking a Partner Manager to join our growing team. The successful candidate will have a strong understanding of the programmatic landscape and will be well connected with DSPs, Agencies, and Brands. As a Partner Manager, you will work on our most strategic holding company business. You will be well versed in all aspects of the TripleLift product suite and be able to build strategy and then effectively execute against them. You know how to think through a brand’s business needs and develop creative solutions. You love learning new technology and teaching it to others. You’re a jack-of- all-trades – you’re comfortable with campaign troubleshooting as you are with leading a client status call. The ideal candidate is passionate about driving the best client experience and thrives in a fast-paced startup environment.

Responsibilities

• Partner with your manager to define, achieve and exceed quarterly revenue and operational key results;
• Manage and grow a roster of high-profile accounts, while cultivating client relationships with key decision makers;
• Work closely with our sales team to rapidly onboard new customers as well as identify ways to grow current accounts;
• Serve as a resource for clients and internal teams on all aspects of TripleLift and the programmatic landscape;
• Become an expert on the use and best practices of TripleLift. Provide consultative services and offer recommendations and insights to clients on how to improve campaigns;
• Provide continual training and product updates to clients as new features are added;
• Work with Product Management to help define features and drive enhancements to the TripleLift offering;
• Partner cross-functionally with Campaign Management to provide materials for RFPs, inventory forecasting, and ad-hoc client requests 
• Establish robust relationships with the decision makers, influencers, and key members of ad ops/trading teams to continually understand business needs and provide troubleshooting best practices.

Desired Skills and Attributes

• Experience managing CPA, CPC, and CPM marketing campaigns;
• Strong troubleshooting, analytical, and problem-solving abilities;
• Strong oral and written communication skills; ability to present effectively across multiple levels in an organization including Strategy, Product and technical teams both externally & internally;
• Advanced experience in Excel and MS Office, including pivot tables and manipulation of large data sets.
• Expertise in working with RTB, DSPs, SSPs, ad exchanges, aggregators, ad servers, and other optimization platforms is a plus;
• Proven track record of growing accounts by forming a strong relationship with clients;
• Effective time management skills – ability to prioritize and meet deadlines;
• Ability to work individually and collaboratively to drive business forward;
• Strives for continued learning opportunities to build upon craft;
• Excellent organizational skills and attention to detail;
• Proven academic and/or professional achievement.
• Self-motivated starter who thrives in a fast-paced environment 

Education Requirement

A Bachelor’s degree in advertising, communications, marketing, or a related discipline is preferred, though candidates with relevant experience who hold other degrees will be considered.

Experience Requirement

3-5 years of online advertising experience required; 2+ years of client-facing experience.

Benefits and Company Perks

• 100% Medical, Dental & Vision Plans
• Unlimited PTO
• 401k, FSA, Commuter Benefits
• Weekly Yoga & Bootcamp
• Membership to Headspace (Meditation) 
• Ongoing professional development
• Amazing company culture

Awards

We love celebrating our achievements. They remind us of our contributions making advertising work for everyone, and the TripleLifters who make it all possible. TripleLift is proud to be recognized by AdExchanger as Programmatic Power Player, Digiday as Best Ad Tech Platform, by Inc. as a Best Workplace for our culture and benefits, and among Inc’s Best in Business for our innovations and positive impact on the industry. 

To check out more of our awards and distinctions, please visit https://triplelift.com/ideas/#distinctions