Note: Please include an English version of your resume with your application

Get to know the role

• Job Title: Associate Broadcast Producer – Latin America

• Job Summary: Provides direction, creative development, and management of global live broadcasted competitions in Latin America. The broadcast producer will look after the full vertical of a show supporting competitions and products across one or more of Pokémon’s organized play and esport programs.

• FLSA Classification (US Only): Exempt

• People Manager: No

What you’ll do

• Lead live broadcast productions for Organized Play and esports in Pokémon TCG, Pokémon VGC & Pokémon GO ensuring projects remain on track and on budget.

• Manage the workflow of Pokémon Latin America Regional live events such as Run of Show, Talent Selection, Segment Creation, etc

• Work with on Talent Manger on Talent Development and Growth for the Latin America Region

• Create and manage production schedules and deliverables, including project budgets, ensuring on time delivery of assets and successful execution of Pokémon Latin America Regional shows in person.

• Work with internal teams on properly telling the story of the Pokémon Championships, including Worlds.

• Develop and manage broadcast schedules in coordination with internal and external stakeholders and vendors.

• Regularly communicate all pertinent broadcast information with internal stakeholders and cross functional teams to ensure Pokémon Latin America Regional broadcasts meet brand, legal, and game standards, by market and distribution platform.

• Be a resource for new ideas, responsible for creative ideas and execution that lead to increased production value of Pokémon Latin America Regional live events and broadcasts.

• Investigate, propose, and implement new broadcast technology improving the viewer experience.

• Oversee onsite execution of Pokémon TCG, Pokémon VG & Pokémon GO live broadcast initiatives including domestic and international travel.

• Help clear interdepartmental dependencies to keep production moving.

• Track performance, create regular reports, and provide analysis and insights based upon broadcast metrics.

• Adhere to the quality level set by the Pokémon Events & Broadcasts team.

What you’ll bring

• Bilingual proficiency in Spanish and English required. Portuguese not required but a plus.

• Three (3) to Five (5) years of related professional experience.

• Bachelor's degree in a related field or a demonstrated equivalent level of applicable experience.

• Past experience working on a production line for a live broadcast.

• Familiarity with Pokémon products, especially TCG, VGC & GO.

• Familiarity with the Pokémon TCG, VGC & GO Community, including tournament meta and top players.

• Expert knowledge of live competition show flow and common tournament formats including single elimination, double elimination, swiss, round robin, and multi-phased events.

• Expert in streaming and video-on-demand platforms including Twitch, YouTube, Facebook, Twitter, Instagram as well as software solutions to facilitate streaming such as xSplit and OBS.

• Advanced knowledge of Adobe Suite of products to support livestream creative and video.

• Proficiency in Microsoft office suite.

• Experience managing live broadcast productions including contracting for production vendors and talent negotiation.

• Experience designing/concepting overlays, scripts, run-of-shows, videos, talking points, story boards, and other assets to facilitate competitive broadcasts.

• Experience supporting at least 200 hours of live broadcasts.

• Experience with onsite production support of at least 15 live broadcasts.

• While passion for the Pokémon brand is a plus it is not required, however knowledge of and a willingness to learn more about the brand is a must.

#LI-PS #LI-Hybrid

What You’ll Do

The Retail Development Manager supports the execution of Authentic Brands Group’s retail development strategy in Mexico. Reporting to the Head of Country – Mexico, this role manages relationships with key retail partners and brand licensees, drives brand presence across priority retail accounts, and identifies opportunities to expand distribution and improve brand performance. The role acts as a brand ambassador for Authentic Brands, ensuring brand strategy is clearly communicated and consistently executed within the Mexican retail market.

What you’ll be working on

Retail & Partner Relationship Management

• Develop and maintain strong working relationships with key retail partners across Mexico at local, regional, and national levels.
• Serve as the primary day-to-day contact for retail accounts and brand partners, ensuring alignment with brand strategy and commercial objectives.
• Represent Authentic Brands and advocate for brand partners in discussions with retailers.

Brand Presentation & Commercial Storytelling

• Prepare and deliver professional brand and business presentations to retail partners.
• Clearly communicate brand positioning, category strategy, and growth opportunities in alignment with global brand direction.
• Support retail pitches, line reviews, and seasonal initiatives in collaboration with brand partners.

Retail Landscape & Opportunity Identification

• Maintain a strong understanding of the Mexican retail landscape, including key channels, retailers, competitors, and consumer trends.
• Identify opportunities for brand expansion, improved distribution, and enhanced merchandising.
• Evaluate market potential and realistic distribution opportunities by retailer and channel.

Vendor & Retail Execution Alignment

• Manage and maintain a shortlist of preferred vendors aligned with retailer requirements and brand standards.
• Support brand partners in navigating retailer-preferred vendor structures and expectations.
• Support retail execution, including brand placement, merchandising standards, and seasonal growth opportunities.

Sell-Through & Ongoing Support

• Provide ongoing support to retail partners and brand licensees to help drive sell-through and overall brand performance.
• Share market feedback, retail insights, and performance observations with internal stakeholders and partners.
• Collaborate cross-functionally to ensure consistent brand execution aligned with strategic objectives.

Must Haves:

• Bachelor’s degree in Business Administration, Marketing, or a related field (or equivalent experience).
• 10+ years of experience in retail development, wholesale, brand management, licensing, or commercial roles within fashion, lifestyle, or consumer brands.
• Strong knowledge of the Mexican retail market and established relationships with key retail accounts.
• Proven ability to build relationships, influence stakeholders, and present effectively to retail partners.
• Strong organizational, communication, and time-management skills.
• Ability to manage multiple brands and priorities in a fast-paced, multi-brand environment.
• Willingness and ability to travel within Mexico as required.

How You'll Make an Impact:

Cloudbeds is looking for a Product Manager to own and evolve the core accounting and financial operations systems that power the Cloudbeds platform. This role sits at the intersection of hospitality operations and accounting, shaping how tens of thousands of properties worldwide handle folio transactions, record money movements, close their books, and integrate with downstream financial systems.

You will be responsible for defining the product vision and execution strategy for the financial backbone of Cloudbeds, ensuring accuracy, auditability, and scalability while supporting diverse operational workflows across regions, property types, and accounting practices.

This is a high-impact role working on mission-critical, high-trust systems used daily by hotel operators, finance teams, and integration partners.

Our Product Team:

Our team is energized by tackling complex problems and turning them into elegant and scalable solutions. We collaborate openly with deep respect for diverse perspectives, value candid feedback, and rely on strong async communication to move fast while staying aligned as a remote-first team. People who can create structure from ambiguity and push ideas forward with others do especially well here.

What You Bring to the Team:

• Own the strategy and lead the execution of our financial operations & accounting products within the Cloudbeds Platform
• Lead accounting integrations from end to end, with a focus on platform extensibility, clear documentation, and an excellent developer experience for partners and customers
• Drive user discovery to deeply understand workflows, constraints, and pain points
• Translate business and customer needs into concise and detailed product requirements
• Use data to validate hypotheses and to justify product decisions
• Define success metrics and track progress throughout product life cycle
• Collaborate closely with engineering, design, and integration partners to deliver world-class products

What Sets You Up for Success:

• 5+ years of product management experience with SaaS products in finance, accounting, payments, or other high-trust systems
• 2+ years of experience collaborating with fully remote, international multi-disciplinary teams
• Solid understanding of accounting fundamentals
• Strong critical and analytical skills to solve real customer problems
• Ability to articulate complex concepts to cross-functional audiences
• Demonstrated ability to use AI thoughtfully as a force multiplier, while applying sound product judgement for final outputs
• Curiosity to learn new things and challenge the status quo
• Degree in Business, Finance, Accounting, Computer Science, or a related field

Bonus Skills to Stand Out (Optional):

• Prior experience in the hospitality or travel industry
• Knowledge of hospitality-specific accounting software ecosystems and integrations
• Experience building PMS, ERP, or accounting products
• Experience working with compliance, audit, or regional accounting requirements

#LI-SD1

Are you passionate about web design and eager to embark on a fulfilling career in the field? If you've dabbled in website creation using platforms like Wix, Squarespace, or WordPress, have a background in customer service, are a problem solver, and have a knack for creating engaging content, then Cloudbeds is looking for you!

This entry-level position offers a unique chance to provide customer support to our existing website customers while actively contributing to the new customer setup and onboarding process under the guidance of our seasoned Website Design team.

Location: Remote

Working shifts: 8 AM to 5 PM PST / 4 PM to 1 AM UTC 

What You Will Do:

• Managing the support tickets through our ticketing system from live customers with published websites while maintaining the required SLA 
• Managing all records and upkeep all task management systems related to websites services
• Working with and communicate directly and effectively with our different customer profiles through video calls, emails, and voice call
• Resolving and handling customer complaints, and ability to handle deadline-driven pressure
• Taking customer scoping, content collection, and revision calls then coordinating the customer requirements with website designers 
• Gathering property details and website requirements then organizing the information for the website designer’s reference
• Proactively communicating with customers and providing timely updates on the project progress
• Managing multiple account timelines, completing of requirements, and communicating priorities with the website designers to meet deadlines agreed with the customer 
• Overseeing the timely completion of website builds and ensuring that the quality of the website meets the customer requirements 
• Assisting the customer in acquiring domain names, updating domain settings, and publishing websites 
• Assisting website designers in onboarding customers: Editing the published websites based on the requirements of the customers using our in-house website builder 
• Investigating website errors, cases, or supporting, researching, and suggesting website support process improvement 
• Using a consultative approach in maintaining our high-quality, professional hospitality websites and communicating with all customers 
• Handling the creation of landing pages or single-page websites 
• Managing internal escalations and coordinating with internal teams to give website onboarding updates or resolve customer concerns 
• Using tools (AI) to create visual elements or content that are in line with our customers’ branding 
• Proofread content and correct errors 
• Staying up to date with website trends and website development techniques that are most effective in engaging consumers

Key Competencies include:

• Creative, has a keen eye for design, and high attention to detail
• Highly responsive to internal and customer inquiries with a goal to complete tasks related to concerns raised 
• Effective execution of several website updates with varying processes in a timely manner
• Effective communication and Emotional Intelligence: outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
• Able to lead and collaborate with a diverse team of different personality types
• Open to general changes, improvements, and process updates 
• Highly organized, can handle result-driven pressure, proactive, a self-starter, and a team player with a love of continually improving the processes around you

You’ll Succeed With: 

• Experience with Website Design Builder or a platform like Wix, Squarespace, GoDaddy, or Duda preferred
• Experience with Adobe Photoshop or Canva preferred
• Experience with using AI for text content creation 
• Fluent English
• Fluent Spanish
• Excellent customer service - Passionate about meeting customers from all over the world and happy to provide them with genuine customer service (customer service experience required) 
• Excellent communication skills and a positive attitude
• Excellent problem-solving skills and emotional management
• Excellent internet/wifi connection
  

#LI-LT1

Together, we're on a mission to power every property in the world, and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar Website Onboarding Specialist.

We’re looking for a Website Designer to join our Website Services Team who wants to disrupt the travel industry and loves to travel as much as we do. As a Website Onboarding Specialist, you will make our company motto of “more reservations, happier guests” a reality by providing outstanding customer account management and creating great websites that our customers from around the world will be proud of. 

Location: Remote

Working shifts: 3 PM to 12 AM UTC (8 am to 5 pm California Time) 

What You Will Do:

• Conceptualize, use a consultative approach in creating high-quality, professional, hospitality websites for our customers through our in-house website builder 
• Manage the website onboarding projects and service delivery timelines of multiple accounts 
• Manage all records and upkeep all task management systems related to website service delivery 
• Directly work with and effectively communicate with our different customer profiles through video calls, emails, and voice calls 
• Collaborate with a team of website designers to deliver websites on time 
• Assist with website service scoping or questions from potential customers 
• Investigate website errors or support, research, and suggest website service improvements 
• Manage internal escalations and coordinate with internal teams to give website onboarding updates or resolve customer concerns 
• Onboard customers effectively and publish quality websites efficiently by following internal standard procedures and collaborating with a team of website designers 
• Use graphic design tools to create visual elements that are in line with our customers’ branding 
• Resourceful and can research and develop content to build websites quickly 
• Passionate about meeting customers from all over the world and happy to provide them with genuine customer service
• Problem solver, resolves and handles customer complaints 
• Up to date with website trends and website development techniques that are most effective in engaging consumers
• Able to handle multiple deadline-driven pressures
• Involved in developing website service improvement processes and projects 

Key Competencies include:

• Creative, has a keen eye for design, and high attention to detail
• Effective execution and management of several website projects with varying processes in a timely manner
• Effective communication and Emotional Intelligence: outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
• Able to lead and collaborate with a diverse team of different personality types
• Open to general changes, improvements, and process updates 
• Highly organized, can handle result-driven pressure, proactive, a self-starter, and a team player with a love of continually improving the processes around you

You’ll Succeed With: 

• 1+ years of Website Design and Development experience preferred
• 1+ HTML and CSS experience preferred
• Experience with Adobe Photoshop and Canva preferred
• Experience with (CMS) such as WordPress, Drupal, or Duda preferred
• Fluent English
• Background in customer service or professional services onboarding 
• Excellent communication skills and a positive attitude
• Excellent problem-solving skills and emotional management
• Excellent internet/wifi connection

#LI-LT1

Cottonwood Residential is hiring! We are looking for a Maintenance Technician to join our team at Pavilions Apartments in Albuquerque, NM. Apply today!

Compensation & Benefits of a Maintenance Technician

• Competitive pay!
• Full health, vision, dental, life, and disability benefits - available within 1-30 days!
• Generous 401k and HSA Company match!
• Paid time off – eligible for 3 weeks (120 hours) in 1^st year!
• 10.5 paid holidays!

Qualifications & Required Experience of a Property Maintenance Technician

• Ability to read, write, and speak English to communicate with customers, process Company paperwork, and interpret safety and operating manuals and procedures.
• Must be able to move, carry, reposition, or lift items weighing up to 50 lbs.
• Ability to walk and stand for long periods of time.
• Ability to climb stairs, ladders, scaffolds, and ability to navigate elevation changes while maintaining balance.
• Frequent need to sit, stoop, kneel, crouch, crawl, bend, push/pull, and ability to navigate difficult terrain and access small areas.
• Ability to work standard community hours, including evenings and weekends. 
• Ability to work as an on-call technician and provide after-hours emergency service with the support of the Service Manager while following Company standards. 
• Perform repairs that may include, but are not limited to, plumbing, electrical work, and general carpentry work related to household, building, and property grounds repairs. 
• EPA certification Type II or Universal is a plus.
• CPO certification is a plus.
• Valid Driver's License is required.

#LI-AM1

Workplace Experience Manager 

Who We Are

We’re a cast of characters working to shine a spotlight on anime. Crunchyroll is an international business focused on creating both online and offline experiences for fans through content (licensed, co-produced, originals, distribution), merchandise, events, gaming, news, and more. Visit our About Us pages for more information about our collection of brands.

Location: Mexico City

The Mexico City office is located in the Polanco district of CDMX, where our cross-functional team assembles to create experiences for Crunchyroll's passionate communities. This position will require flexible travel to offices globally.

About The Role:

We are looking for a Workplace Experience Manager to lead, organize, and coordinate administrative duties and office procedures. This person will play a crucial role in shaping and enhancing the physical and cultural environments where employees work worldwide. They are responsible for overseeing and optimizing various aspects of workplace design, functionality, and amenities to foster productivity, collaboration, and employee satisfaction. This role is responsible for fostering a healthy, safe, and enjoyable environment at Crunchyroll for both employees and guests. This person must be tech-savvy, possess excellent interpersonal skills, and is not afraid to roll up their sleeves to get the job done. Ultimately, their role is pivotal in promoting a positive and supportive work environment that contributes to organizational success and employee well-being on a global scale.

A Day In The Life of Our Workplace Experience Manager:

• Ensuring that employees and managers have the required safety training and are consistently working in a safe manner; developing and implementing safety programs to prevent accidents and injuries.
• Ensuring that the workplace complies with federal, state, local, and company policies and regulations related to safety and facilities.
• Proactively engaging closely with key partners in business and externally to provide transparency and best practices on emerging trends, risks, and issues related to safety and facilities.
• Management of all facilities focused on vendor relationships (including in-office catering, snack and beverage services, janitorial, property management, security, and more).
• Management of office budgets for (drinks, catering, office events, holiday parties, swag, etc).
• Responsible for improving and maintaining the office facilities, including furniture, kitchen area, meeting rooms, and general office open areas.
• Overseeing office supply inventory.
• Lead and schedule routine maintenance and repair of the workplace, office equipment, gym, and assist IT with technology for the office.
• Provide support to the Workplace Experience Team for build-outs, moves, physical space projects, and space planning.
• Assist in coordinating projects related to the opening of new offices globally, including site selection, lease negotiations, space planning, and ensuring the office environment meets company standards.
• Manage ongoing upkeep and renovations of existing offices to maintain a consistent and high-quality workplace experience across all locations. This includes coordinating with cross-functional teams, vendors, and stakeholders to ensure the timely and efficient execution of office-related projects.
• Recommend and implement office improvements to enhance our culture and employee wellness.
• Support PeopleOps and IT teams as needed.
• Work together with our global People Team for company social events, off-sites, and all-hands meetings
• Design and implement creative ways to remind employees of how we embody our mission statement.
• Serve as the main point of contact for physical space and service-related needs throughout the office.

About You:

• Bachelor’s degree (Licenciatura) or equivalent work experience
• Ability to communicate effectively both in Spanish and English, both verbally and in written form
• 5+ years of demonstrated ability in facilities and workplace management experience.
• Working knowledge of architectural, electrical, and mechanical systems, leases, contracts, and related documents.
• Knowledge of emergency/crisis management for building operations.
• Track record in fiscal management and experience preparing and monitoring budgets.
• Adaptable and able to thrive in a fast-paced environment.
• Ability to solicit buy-in from key stakeholders spread across locations globally.
• Ability to act as a flexible and innovative team player with a roll-up-the-sleeves demeanor and a hands-on approach
• Tech-savvy, ideally with knowledge in G-Suite.

Useful Skills

• Subject matter expertise in the areas of flexible work, future of work, and employee experience. 
• Experience with translating a company’s unique DNA and culture into meaningful employee experiences and workplace design.  
• Advanced knowledge of corporate real estate practices, including lease negotiation, capacity planning, construction, vendor and portfolio management with fiduciary discretion, design, and corporate sustainability in mind
• Progressive experience supporting an internationally distributed workforce across large and small offices and remote locations with a proven history of building and implementing a scalable system of standard operating procedures.
• Solid planner, program designer, and project manager; experience with organization-wide implementation 
• Knowledge of industry standards and safety protocols, including local regulatory requirements NOM/STPS/Protección Civil, with prior leadership experience in incident management and emergency/crisis response efforts.
• Experience in managing both a globally distributed team and a workplace portfolio, including new site selection, budgeting, office operations, vendor management, and health & safety compliance. 

Additional Skills:

• Ability to solve problems that are new (no precedent or policy – yet); manage difficult issues while keeping an eye to the future
• Excellent interpersonal and communication skills to interact with executives, managers, and employees while building a climate of trust and collaboration
• Advanced analytical and problem-solving skills. Ability to use metrics  to assess organizational and employee needs, evaluate feedback, and translate those into actionable recommendations to improve the work environment
• Strong cross-functional collaborator and influencer; Ability to navigate complex issues while promoting solutions-oriented approaches and advocating change.
• Experience with developing and leading a service-oriented team culture, known for high craft and execution 
• Experience in highly decentralized decision-making environments; experience in achieving objectives through others
• A core values steward and champion, with a deep commitment to inclusion and diversity. 

Benefits: Mexico City

• Financial & Perks: Competitive salary and exceptional, above-market benefits.
• Health & Well-being: Comprehensive medical, dental, and life insurance coverage.
• Time Off: Generous time off for rest, personal care, and family needs.
• Culture: Join a team of fun, passionate, and highly skilled co-workers.
• Plus: Many more great perks!

Questions about Crunchyroll's hiring process? Please check out our FAQ

Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com accounts. If you have any questions of the authenticity of a Crunchyroll job offer, please contact recruiting@crunchyroll.com before giving away any information.

About Crunchyroll

Crunchyroll connects anime and manga fans across 200+ countries and territories with the content and experiences they love. In addition to free ad-supported and subscription premium content, Crunchyroll serves the anime community across events, theatrical, games, consumer products, collectibles and manga publishing.

 Anime fans have access to one of the largest collections of licensed anime through Crunchyroll and translated in multiple languages for viewers worldwide. Viewers can also access simulcasts — top series available immediately after Japanese broadcast. 

The Crunchyroll app is available on over 15 platforms, including all gaming consoles.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan’s Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

Technical Partner Success Manager

Extenteam | Full-Time | Mexico City (Preferred) | Partner Success

Reporting to: Head of Revenue

Location: Mexico City preferred. Must hold a valid U.S. visa and have prior experience living and working in the United States.

Compensation: $4,000 - $5,000 USD/month + performance bonus tied to expansion MRR

About Us

We're Extenteam, a dynamic company revolutionizing the short-term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model.

As a scaling-stage startup, we are targeting $2M MRR by the end of 2026 and every role we hire is directly tied to that number. Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support.

We generate revenue through two primary streams:

Managed Services - Shared Services: A fully managed operations layer that handles day-to-day guest communication and operational tasks on behalf of property management companies, powered by our agent team and Tailwind platform.

Dedicated Team Members: Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees and giving operators a reliable, scalable workforce.

We are building a new team with an ownership mindset that values execution and takes pride in doing excellent work with urgency. If you understand that every customer conversation is a revenue opportunity, know how to uncover pain before a customer can articulate it, and believe that retention is just the floor - we want to speak with you.

The Opportunity

Extenteam is seeking a Technical Partner Success Manager to own the post-sale relationship with our existing customer base and directly drive MRR expansion. This is not a passive account management role. You are one of the most important levers we have for revenue growth.

Your primary mandate is to run structured calls with existing customers to deeply understand each customer's business challenges, identify where we are underdelivering, and surface every credible expansion opportunity. You translate those conversations into closed revenue.

You will work at the intersection of customer relationships, product knowledge, and commercial execution. You'll partner closely with Sales, Product, and our Shared Services team to close gaps, expand accounts, and make sure customers stay and grow.

This role is based in Mexico City with the flexibility to travel to the U.S. for customer meetings, team offsites, and industry events as needed. You operate with high autonomy, communicate proactively, and manage a portfolio of accounts across time zones without needing to be told what to prioritize.

What You'll Own

Customer Discovery & Expansion Calls

• Run structured calls with existing Shared Services and Dedicated Team Member Services customers - to understand their business, challenges, and growth trajectory.
• In every call, identify: (1) unmet needs and operational pain points, (2) service gaps where Extenteam is underdelivering, and (3) expansion opportunities across our product and services portfolio.
• Translate call insights into concrete expansion proposals: additional services, upgraded tiers, new use cases.

Account Health & Retention

• Maintain a real-time view of your portfolio's health: product usage, response time metrics, and ticket trends.
• Run monthly business reviews with key accounts to demonstrate value, share performance data, and reinforce the ROI of the Extenteam relationship.
• Identify at-risk accounts early and execute recovery plans before churn becomes likely. Every renewal should be a non-event.
• Partner with the Shared Services team to ensure operational delivery matches what was sold and flag gaps the moment they appear.
• Maintain deep fluency in how Tailwind works: API connections, webhook triggers, automation logic, and channel integrations.

Voice of the Customer & Product Feedback

• Document what you hear in the field systematically and feed structured insights to Product - not anecdotes, but patterns with context and frequency.
• Identify customer champions and power users. Build the relationships that create stickiness and generate referrals.
• Contribute to the customer knowledge base, onboarding documentation, and help resources.

Who You Are

Required

• 3+ years in a Customer Success, Technical Account Management, or Expansion-focused CS role at a SaaS or tech-enabled services company.
• Demonstrated track record of driving net revenue retention above 100%. You expand accounts, not just retain them.
• Must hold a valid U.S. visa and have prior experience living and working in the United States. Deep familiarity with U.S. customer success culture and expectations is essential.
• Fluent in English with excellent verbal and written communication. Bilingual English/Spanish is a strong plus.
• Comfortable in technical environments: you can read API documentation, understand webhook flows, and troubleshoot integration issues without needing an engineer on the call.
• Strong commercial instincts: you recognize an expansion signal mid-conversation and know how to move it forward without being pushy.
• Excellent structured communication. You can run a tight discovery call, write a crisp follow-up, and keep multiple stakeholders aligned asynchronously.
• Experience using CRM and CS platforms (HubSpot, Gainsight, Intercom, or similar).
• Based in Mexico City.

Preferred

• Background in proptech, hospitality tech, or operations-heavy SaaS.
• Experience at a company transitioning from services to software.
• Exposure to AI-augmented workflows, automation tools, or guest communication products.
• Experience running multi-stakeholder account calls and managing follow-through across internal teams.

Key Attributes

Revenue-Oriented: You understand that customer success is a growth function. Every call is a chance to deliver more value and capture more MRR.

Technically Fluent: You understand how the product works at a system level and can engage confidently when things break or customers ask hard questions.

Structured Discoverer: You don't have casual check-in calls. Every customer interaction has a purpose, a structure, and a follow-up.

Proactive Communicator: You don't wait for customers to raise problems. You spot them first, reach out, and show up with a solution.

Execution Focused: You close open loops. You follow through. You build trust by doing what you said you'd do.

What Success Looks Like

30 Days: Deep understanding of Extenteam's full services portfolio, customer base, and how property managers use our solutions day to day - alongside hands-on familiarity with the Tailwind platform, its integrations, and core workflows.

60 Days: Running structured discovery calls independently. First expansion deals closed or in final stages. Expansion pipeline growing with qualified opportunities across the portfolio. Account health tracking live.

90 Days: Full portfolio owned with measurable NRR improvement. Systematic feedback loop to Product established with patterns documented, not just anecdotes. At least one customer expanded into an additional Extenteam service. Clear trajectory to hit full-year MRR targets.

Why Join Extenteam

• Direct revenue impact: The work you do in customer calls translates directly into MRR. You will see your impact in the numbers every week.
• Executive visibility: Work closely with Partner Success leadership and collaborate across Product, Engineering, and Sales.
• Ownership and autonomy: Manage your portfolio your way with full trust to make decisions in the best interest of your customers and the business.
• Growth trajectory: As we scale our customer base from 300 to thousands of property managers, this role grows in scope, team size, and seniority.
• Competitive compensation: $4,000 - $5,000 USD/month + performance bonus tied to expansion MRR.
• Mexico City based: Join a growing international team with the opportunity to travel to the U.S. for key customer and team events.

Our Interview Process

We move quickly for the right candidate. You can expect to complete the process within 2-3 weeks.

1. Intro call with Head of Revenue (30 min)
2. Interview with leadership team member (45 min)
3. Structured discovery call simulation or take-home assignment
4. Reference checks and offer

To apply, record a short one-minute video explaining why you want to be part of Extenteam and what makes you the right person for this role.