WE EXIST TO IMPROVE THE PERFORMANCE OF ATHLETES AND TEAMS

Catapult is building the future of sports performance technology, with a mission to Unleash the Potential of every athlete and team on earth. We don't just work in the sporting industry; we are actively changing it. Since 2006, our solutions have been leading the way in sports performance software, science, and data, in a world where 1% can literally mean the difference between winning and losing.

We work with over 5,000 teams around the world, empowering coaches, managers and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more. We provide the information they need to optimize athletes’ health, game-day readiness, and performance, as well as in-game tactics.

Catapult is a sports technology company that empowers professional teams to make data-driven decisions. We deliver health, performance, video, and AI insights from the locker room to competitive environments, ensuring every decision is an opportunity to gain an advantage, sharpen performance, and build lasting success.

The Customer Success Specialist will act as the primary lead responsible for the implementation, adoption, and operational success of Catapult technologies in their region, supporting professional clubs and federation stakeholders throughout the deployment of Catapult’s integrated performance platform.

WE WANT PEOPLE WHO ARE PASSIONATE ABOUT PROVIDING EXCEPTIONAL PRODUCT SUPPORT

We are looking for someone who can:

Lead the implementation and rollout of Catapult technologies, ensuring successful onboarding and adoption across multiple clubs and stakeholders.

Act as the primary technical and performance point of contact for the Catapult ecosystem in their region, supporting clubs, federation staff, and internal teams.

Promote global sports excellence by developing customer relationships that drive retention, product adoption, and long-term success.

Provide high-quality training, education, and platform tutorials to performance staff, analysts, and coaching teams.

Demonstrate the ability to operate and support the full Catapult product ecosystem, including Vector, OpenField, Focus, Perch, Science for Sport, MatchTracker, and IMPECT, helping teams integrate these technologies into their daily performance workflows.

Support performance departments in structuring and interpreting performance data, helping them integrate Catapult data with internal data analysis workflows and reporting systems.

• Work closely with Business Development Managers to support product demonstrations, technical discussions, and strategic customer engagements.
• Serve as the voice of the customer by gathering market feedback and informing the Product Manager.
• Offer remote and occasional on-site support, manage customer accounts, and engage in customer service initiatives to create a positive experience.

WHAT YOU’LL DO 

• Provide technical support assistance to clients through phone, email or live chat conversation.
• Provide assistance and all necessary coordination in the installation of client computer software products, the modification, and repair of hardware and the resolution of client technical problems.
• Deliver remote on-boarding to new users as required
• Retain ownership of problems through to resolution to ensure a high level of user satisfaction.
• Knowing when to escalate problems to the Senior Product Support Technicians
• Record details of all incoming support requests in line with company procedures ensuring accurate information is obtained.
• Create support content for the online help center, as required
• Help validate new software features, including getting hands-on with the technology out in the field.
• Help validate and update support processes.
• Work collaboratively with other members of the global support team and engineering department , including testing, staging  & servicing of devices when required.
• Attend onsite client visits and special events as and when required.
• Work on-call over weekends as required by team schedule

WHAT WE ARE LOOKING FOR

• 3–5 years of experience in sports science, performance analysis, sports technology, customer success, or related roles.
• Speaks Spanish and English
• Background in Sports Science, Strength & Conditioning, Performance Analysis, Sports Analytics, or Sports Technology.
• Experience working with professional sports teams, federations, or elite performance environments.
• Experience or training in data processing, analytics platforms, and data visualization tools such as Power BI, Tableau, or similar platforms, with the ability to support teams in building performance insights from data.
• Ability to manage technology implementations across multiple organizations or stakeholders.
• Strong communication skills and ability to work with coaches, sports scientists, analysts, and performance staff.
• Passion for sport, technology, and helping teams maximize performance through data.

WHY CATAPULT? 

• We have amazing people. We can promise you will work with some of the most ambitious and intelligent people in an exciting industry, and you will do some of the best work of your life.
• We encourage our people to have constructive, open and honest communication in order to make Catapult extraordinary; innovate and create smart solutions; establish a collaborative, yet challenging, environment to develop our performance and the performance of our customers.
• Our workforce spans more than 20 countries, you'll have the opportunity to work across multiple nationalities and cultures, and build your global awareness and capability 
• We value improvement and development. We are challenging ourselves to continuously grow and become a high-performance company. That means we maintain a growth mindset in everything we do, and our people are always looking for ways to do things better.  There is unlimited opportunity to grow, do more, and do better.

Whether you’re interested in sports or not, you’ll have the satisfaction of knowing your work is supporting some of the most successful teams and athletes on the planet! 

Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes, but don't meet every single point in our job ad, please still get in touch! We would love to have a chat and see if you could be a great addition to our team. We are building the future of sports performance. Our priority is to find the brightest talent that can add to our team culture, those who actively contribute and who are excited about what they do.

All offers of employment are subject to Catapult's positive prehire check. To find out more, please contact the Talent Partner for this role

***PLEASE SUMBIT YOUR APPLICATION/RESUME IN ENGLISH***

Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?

We’re looking for a motivated Customer Success Manager to join us, as part of our growing Customer Success team, in our mission to help advertisers unlock greater performance and creativity in social advertising by combining ad buying and creative automation.

In this role, you will manage a large book of business, train customers and drive feature adoption and outcomes leading to renewals, account expansion, and customer satisfaction across your portfolio. 

As a Customer Success Manager at Smartly, you will...

• Build and foster strong relationships with a large book of customers. Act as the main point of contact for training and product support, delivering an exceptional customer experience
• Become a specialist in the Smartly platform and digital advertising in general so as to be able to continuously solve problems for customers and improve feature adoption
• Be hungry to meet targets and drive growth in your book of business, and maximize customer renewals and feature adoption.
• Collaborate effectively across functions including Sales, Marketing, Technical Solutions, Services, Product and Engineering
• Help Smartly build a world-class Customer Success organization; contribute to helping your team members grow, optimize existing processes within the company and actively enhance all customer success initiatives

We are looking for you, if you...

• Possess 4+ years of relevant experience in a customer success or similar customer-facing function
• Be capable of learning new tools and processes quickly
• Have advanced knowledge of paid social advertising (Facebook, Tiktok Pinterest, Snapchat etc)
• Are a proactive problem-solver with a positive attitude and a strong desire to help our customers reach their goals
• Have a results-driven mentality and be capable of meeting commercial targets and weekly productivity goals
• Are able to explain complex concepts clearly and translate data into insights
• Are confident, with strong spoken and written communication skills
• Are self-driven with exceptional organizational skills 
• Have professional spoken and written English plus fluency in Spanish. 

#LI-CD1 #LI-HYBRID

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team that includes its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

Role Overview

We’re looking for a Customer Experience (CX) Manager to lead a multidisciplinary CX team focused on improving customer journeys, operational performance, and automation across our global Support organization. This position directly manages QA and Support Analytics teams.

Key Responsibilities

Lead and Develop a High-Performing CX Team

• Provide clear direction, coaching, and career development for the WFM, data, CX supervision, and automation functions.

• Set goals, run effective 1:1s, and build a culture of accountability, feedback, and continuous improvement.

Own CX Strategy and Roadmap for Support

• Translate customer feedback, QA outcomes, and operational KPIs (e.g., CSAT, NPS, FCR, containment/automation, quality scores) into a clear CX roadmap.

• Prioritize initiatives that improve both customer experience and efficiency across channels and regions.

Drive Insights, Analytics, and Workforce Planning

• Oversee the CX Data Analyst and Workforce Planning Analyst Sr. in building forecasts, dashboards, and analyses that inform staffing, channel strategy, and experience improvements.

• Use Snowflake, SQL, and Tableau-powered reporting to understand demand, contact drivers, automation performance, and agent experience, and to recommend concrete actions.

Lead Automation and AI Optimization

• Partner with the Automation Analyst to evaluate and improve automation performance (e.g., bots, deflection, self-service, AI tools).

• Define success metrics and measurement plans for new automation, ensuring they reduce effort without degrading CX.

• Establish feedback loops with QA, frontline teams, and stakeholders so automation changes are tested, monitored, and iterated.

Partner with Operations and QA to Lift Frontline Experience

• Work closely with the CX Sr. Supervisor and QA/Training/Upskilling teams to ensure processes, coaching, and quality programs align to CX goals.

• Connect QA insights and Level AI (or similar tools) outputs to coaching, training, and process improvements.

Manage Stakeholders and Cross-Functional Alignment

• Act as the primary CX point of contact for Support leadership and partners such as WFM, Support Intelligence, RevOps/Salesforce admins, Product, GTM, and Content/Knowledge teams.

• Build trust and alignment through clear storytelling, data-driven recommendations, and follow-through on action items.

• Represent the voice of the customer and the voice of the agent in cross-functional forums and projects.

Required Skills & Experience

• Experience: 5+ years in Customer Experience, Customer Support, Operations, or a closely related field.

• Leadership: 2+ years of direct people management experience, leading analysts and/or operational leaders.

• Strategy: Demonstrated experience leading CX or support initiatives that improved KPIs such as CSAT, NPS, FCR, automation/containment, or QA scores.

• Technical Skills: Proficiency in SQL; hands-on experience with Snowflake; experience building or consuming dashboards in Tableau.

• Metrics: Solid understanding of support and CX metrics (CSAT, NPS, FCR, containment/deflection, QA/quality scores, AHT, adherence, staffing KPIs, etc.).

• Communication: Excellent written and verbal communication skills; able to translate complex analysis into clear narratives.

Nice to Have:

• Experience with Salesforce Service Cloud.

• Experience with AI-driven QA or automation tools (e.g., Level AI).

• Background in designing CX/QA frameworks or VOC programs.

• Experience in SaaS, marketplace, or hospitality environments.

Location & Working Model

• This role is based in our Mexico City office. 

• Hybrid model: 3 days per week in‑office (specific days aligned with team/department guidelines). 

• You will collaborate regularly with global partners across time zones (US, UK, and other regions), so some flexibility in working hours may be required for key meetings.

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year

• Focus on mental health and well-being:

  • Company-paid therapy sessions through SpringHealth

  • Company-paid subscription to Headspace

  • Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)

• Paid parental leave

• Generous paid vacation + time off for your birthday

• Paid volunteer time

• Focus on your career growth:

  • Development Dollars

  • Leadership development

  • Access to thousands of on-demand e-learnings

• Travel Discounts

• Employee Resource Groups

• Christmas Bonus - 30 days

• 20 days of paid time off a year

• 25% vacation premium

• Private health, dental, and life insurance

• Monthly social events and happy hours

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

Monks is seeking a Sr. Project Manager with a knack for design, animation, and video editing at scale. This person will work closely with our clients, so client-facing experience is a must.

This mid level role requires prior experience in digital advertising, transcreation, asset creation and/or integrated production, as well as an understanding of what is needed in the first place to make first-rate projects come about.

Role

• You’ll partner with one of our biggest clients to produce digital advertising assets that require our in-house teams to deliver quality x quantity.
• You are responsible for the process and completion of multiple design & animation projects simultaneously, managing the in- and output of our Design, Illustration and Animation Monks.
• A quality watchdog, you work closely together with our Program/Project Managers and production teams across several time zones to make sure pixels are pushed to perfection.
• You make sure that the work meets the client’s strategy, brand and creative goals, as well as our own quality standards.
• You help scoping and quoting projects, working with senior Monks and department leads to propose timelines and ballparks.
• As part of Monks, you are part of an international production company, with 9,000+ Monks from all production disciplines working together to craft the best of work.

Responsibilities

• A big part of your day-to-day is briefing team members on delivery objectives and keeping everyone informed on the progress of projects, and the latest office gossip.
• You make sure deadlines are met with lethal precision, and flag the ones that aren’t attainable upfront.
• You schedule, track and prioritize assignments and make sure the right resources (we mean people of course!) are available.
• You liaise between clients and teams to make sure Media.Monks nails milestone after milestone, hustling internal resources to meet external deadlines no matter what.
• You’ll be responsible for managing a team of producers and designers in your region, leading with passion and care. 

Requirements

• You have at least 2+ years of hands-on experience doing awesome work as a Producer or Project Manager in digital advertising or creative production.
• Fluent English communication is a must.
• You have a solid understanding of the creative workflow of fast-paced design and animation projects.
• You also have sufficient technical knowledge to foresee and address possible planning/production issues, translating the complexity of such projects into lucid language that clients can understand.
• We need a true-born and fun-loving team player who can successfully work across teams, time zones and technologies.
• You can collaborate comfortably with digital artisans including creatives, illustrators, designers, 2D animators, 3D animators, concept artists.
• Setting up and managing production projects between offices is no easy task and requires superb written and verbal communication skills.
• Spreadsheets are your natural habitat, project management tools your best friend (e.g., TeamGantt, 10,000ft, Basecamp, Post-it notes).
• You break the ice, instead of breaking a sweat when in front of the client and when facing crazy cases of ambiguity.
• You have the experience and tools to solve problems in your back pocket, and you're not afraid to use them as needed.

#LI-VM1

#LI-Hybrid

We are looking for passionate technologists to join our Solution Consulting organization, to support our Customer Organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers. 

In this role, you are responsible for guiding our customers and users to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned technical sales professionals, consultants, software architects, and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. 

You'll work closely with our Customer Success Managers and Relationship Account Managers to help customers solve business problems by leveraging our solutions. You'll become the trusted advisor to a wide range of customers from startups to the world's largest enterprise IT organizations.

This role will be based remotely in Mexico City or São Paulo. 

As an ideal candidate, you will have:

• 5+ years professional work experience within software development, consulting, Pre-Sales, or related fields.
• 2+ years of Pre-Sales experience with enterprise software 
• 2+ years of software development experience, with working knowledge and ability to code with one or more modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#)
• A mind for technology - we’ll teach you all about MongoDB and databases, but our customers and products are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• Experience with or knowledge of scalable and highly available distributed systems 
• Excellent presentation and communication skills 
• The ability to be adaptive to an ever-changing environment, where you are constantly improving yourself, your team and (y)our processes
• High levels of organization in your workflows - you understand what it means to work with lots of customers and to prioritize and manage your time efficiently
• The ability to travel up to 25%
• A Bachelor’s degree in Computer Science, MIS or similar degree or equivalent work experience
• Requires professional proficiency in both written and verbal English communication

As an ideal candidate, you may also have:

• Experience selling databases and/or deploying applications with any of the major cloud providers
• Experience with database programming and data models
• A MongoDB Certification

What you do at MongoDB

• You confidently articulate the business value of MongoDB solutions
• You partner with our Customer Organization to help ensure success in accounts ranging from small startups to large enterprises 
• You align to support remote/onsite sales with activities such as technical discovery, demos, presentation, sizing, and documentation of technical decision criteria; working across a number of opportunities in parallel
• You implement and maintain technology toolkits to drive compelling demonstrations and POCs
• You advise customers on architectures, patterns, and strategies for making the best use of MongoDB
• You assess and diagnose issue within a customer environment to provide recommendations about MongoDB best practices
• You translate technical concepts and patterns into business benefits
• You will have the opportunity to help drive demand through participation in both industry-known trade-shows as well as account-based marketing events
• You demonstrate resilience and sound judgment in dealing with business challenges
• You have an ability to drive customer demand within a sales territory, by being self-motivated, proactive and understanding the importance of a strong sense of urgency
• You have situational awareness and react appropriately in group settings

What you will learn

• The rapidly expanding MongoDB product suite, including:
• Core database server
• Atlas (fully managed cloud database service)
• Atlas Data Lake
• Atlas Full-Text Search
• Realm
• Charts
• Other Tools and connectors - Ops/Cloud Manager, Compass, Connector for BI, Connector for Spark
• Market-relevant, complementary technologies e.g. Apache Kafka, Kubernetes
• Modern and popular architecture design patterns, methodologies and concerns e.g. microservices, event-driven architectures, DevOps, cloud, security
• Sales techniques and related soft skills - presentations, demonstrations, whiteboarding, discovery, objection handling
• Exposure to a wide variety of market verticals and broad spectrum of interesting use cases

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 1273424762

We’re looking for Enterprise Customer Advocate to help us assist our highest valued Enterprise customer accounts with prompt, friendly and accurate help through any medium or channel. In this role, you’ll support the customer onboarding process and report trends and patterns related to Support escalation workflows. You’ll communicate with our global Enterprise customers in an efficient, professional and engaging manner.

This role is dedicated Talkwalker role, hybrid role and is open to applicants located within Mexico City, Mexico and Vancouver, Canada. In this role, you will report to the Senior Manager, Customer Support.

**Por favour asegúrese de que su currículum y su solicitud estén en inglés.**

WHAT YOU’LL DO:

• Provide subject matter expertise, within an accelerated SLA to Hootsuite’s highest-valued customer accounts - Enterprise Standard, Premier, Strategic, including all 3rd party Partner Support programs [Digital Services Partner (DSP) and Independent Software Vendors (ISV)] 
• Embrace a customer first mindset to address and resolve customer questions, issues, and concerns 
• Efficiently troubleshoot reported issues or queries in detail to diagnose and differentiate between product and non-product issues in order to provide accurate, valid and complete information to our customers. 
• Help identify and report patterns, trends, or wide spread issues impacting Hootsuite products and services following all applicable Support escalation workflows
• Perform and complete customer account related work pertaining to the implementation, configuration, or onboarding of large Enterprise customers as required (varies by scale and complexity) 
• Identify opportunities for cross/up-sell and connect clients with their CAM/CSM for discussion on the best overall solution for them to maximize the value of Hootsuite
• Communicate in an engaging, helpful and professional tone across all channels including email (tickets), chat and phones. 
• Collaborate closely with Customer & Expansion team colleagues to prioritize the customer experience and streamline resolution of any client concerns. 

WHAT YOU’LL NEED:

• Up to 2 years in a product or customer technical support role. 
• Excellent interpersonal, verbal, and written communication skills. 
• Ability to multitask, attention to detail and time management are essential. 
• Knowledge of ticketing platforms i.e. Salesforce and Jira is a plus. 
• Experience in a multi-channel environment (Phone/Chat/Email). 
• Deep understanding of Hootsuite’s features, functionality and how to troubleshoot problems in our suite of products. 
• Strong work ethic to handle multiple requests with exceptional follow-through 
• Excellent knowledge and passion for social environments [Facebook, Instagram, Twitter, LinkedIn, TikTok etc]. 
• Resilience, Tolerance for Change/Ambiguity: Can effectively cope with change, finding ways to advance work and projects.

WHO YOU ARE:

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

#LI-AD #LI-Hybrid

About the Team

Our Ads & Promotions Operations team operates at the intersection of e-commerce, marketing, and advertising. We ensure our promotional and advertising campaigns deliver high-quality experiences for consumers and merchants while driving performance for advertisers. In this role, you will be directly responsible for managing our promotional & advertising campaigns across our restaurant business by working cross functionally with our sales, product and engineering teams..

About the Role

As a promo operations associate, you will support the integrity and scalability of DoorDash’s advertising programs by building full-serve promotions, assisting during the QA process and monitoring live campaigns to ensure they reach our customers’ and merchants’ expectations.

In this role, you will…

• Own rapid-turn promo campaigns for enterprise and midmarket restaurants
• Partner cross-functionally with our account teams across our restaurant business to ensure campaigns are executed flawlessly
• Navigate a bifurcated campaign management system as we adopt a brand new Ads Manager flow while continuing to incorporate features from our internal legacy software
• Leverage SQL to extract, manipulate, and analyze large datasets to support campaign performance tracking and operational decision-making
• Assist with data entry projects to drive our migration and adoption of Ads Manager
• Work with product and engineering, using data and operational feedback to drive product improvements which directly improve campaign accuracy, efficiency, and the launch new features
• Use new AI-supported tools to create process improvements to drive more efficient workflows with cross-functional teams

You’re excited about this opportunity because you will…

• Operate- You’re not afraid to dig deep into the technical and operational details, troubleshoot issues, and become an expert in new tools and workflows as the company continues to innovate and grow.
• Build- You enjoy building & maintaining processes that improve accuracy, efficiency, and scalability for campaign operations.
• Analyze- You’re comfortable translating complex data into clear, actionable recommendations that improve campaign accuracy, efficiency, and overall business impact.
• Partner- You thrive in cross-functional environments and can collaborate effectively with Sales, Product, Engineering and Marketing teams.
• Manage- You can balance multiple workstreams simultaneously, utilize cutting edge AI-driven tooling, maintain strong organization, and deliver clear and actionable insights.

We’re excited about you because…

• You have 2+ years of experience in scaled ad operations, digital advertising, data entry, or data audit; high growth startup experience preferred.
• You have excellent communication skills, can manage effectively in a matrixed environment and can move quickly to balance and reprioritize campaigns based on changing information.
• You have 2+ years of experience with writing SQL queries, diagnosing data and creating dashboard cross functional partners will utilize
• You are extremely organized and detail-oriented, with the ability to manage high volume in a fast-paced environment while maintaining our best in class quality expectations.
• You have a strong ability to work autonomously to troubleshoot issues, communicate to cross-functional stakeholders, escalate when required, and drive campaign issues to full resolution.
• You’re a self-starter who thrives in changing environments and is eager to expand your skill set.

Nice to haves

• You have experience editing SQL queries
• You have design experience with industry leading tools such as Figma and Photoshop
• You have experience driving product improvements with product, engineering, and other cross-functional teams
• You have utilized AI tools in the past like Claude, ChatGPT or Gemini to improve and enhance your workflows
• You have experience pulling reports from Salesforce, Sigma, Tableau, or another data

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

The Sales Analytics team at DoorDash is responsible for getting the right information and insights out to drive our business goals. As DoorDash grows both in scale and breadth of offering, the strength of our sales engine and organizational structure must grow with it.

About the Role

You will be focused on partnering with our sales & strategy teams, who help solve pain points for small business (SMB) merchants on the Doordash platform through various methods such as new product adoption. You will lead analyses to guide our sales team with data-driven insights to unlock growth opportunities within their accounts. This cross-functional role will partner with sales, operations, product, and strategy teams.

You will report into a Senior Manager on our Sales Analytics team, which is part of our Sales Operations organization.

You’re excited about this opportunity because you will…

• Strategize – Devise and execute initiatives against the overall sales org strategy for “winning the merchant” while managing stakeholders across multiple lines of business
• Experiment – Use data-driven decision-making and sound business judgment to run sales tests and lead market intelligence efforts
• Optimize – Build the best merchant acquisition engine so DoorDash continues to offer the highest quality selection for its customers
• Analyze – Build models to evaluate the economics, value, and opportunity costs of strategic initiatives to improve sales performance
• Influence – Manage cross-functional projects with our sales, partner management, operations, product, engineering, business operations and BD teams to improve the merchant experience and achieve targets

We’re excited about you because…

• You have 2+ years of experience in Analytics, Consulting, or Strategy
• You have a bachelors degree or higher 
• You are highly technical with advanced SQL, basic Python/R, and data modeling experience.
• You are an excellent analytical thinker who can deliver actionable recommendations out of complex datasets; Salesforce experience strongly preferred
• You have a proven track record of leading cross-functional initiatives, hitting goals by tracking OKRs, and succeeding in a complex and fast moving environment
• You’ll want to dive into and participate in company wide training programs (WeDash, etc.) 
• You map complex operational workflows, diagnose data gaps, and architect AI-driven solutions end-to-end—from process discovery through prototype to production deployment. You build in AI tooling (e.g., Claude, ChatGPT, etc.) and ship real automation that eliminates manual work, closes visibility gaps, and accelerates decision-making across the business. You think in systems, not features. You treat every broken process as a build opportunity and every data gap as a use case waiting to be deployed. This is not an AI-curious role; this is an AI-native operating environment where you are expected to build, test, and iterate continuously.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

The DoorDash Campaign Operations team’s mission is to efficiently deliver high quality, relevant communications that meet the needs of our audiences, globally. To accomplish this mission, we’re building a team of technical CRM experts who build, QA, and launch marketing campaigns designed by our Lifecycle Marketing partners. This team is goaled on high quality campaign delivery and operational efficiency so that each campaign reaches the correct audience on-time with excellent craft. 

About the Role

As the Senior Associate, Campaign Operations, you will be responsible for building, testing and launching Retention Marketing campaigns designed by our Lifecycle Marketing partners. You will partner closely with the Lifecycle Marketing team and Project Managers to ensure each campaign has completed all required steps prior to launch, and is delivered on time to the end-consumer, with high quality and excellent craft. You will be responsible for the high quality campaign delivery rate and production efficiency of each campaign launch. This role will report to the Campaign Ops Manager who sits in Mexico City. 

You’re excited about this opportunity because you will…

• Campaign QA & Execution: Build, test, and launch retention marketing campaigns across email, push notifications, in-app messaging, and other channels using Braze and in-house tools. Includes owning the QA review process, collaborating with designers and copywriters, building target audience segments and capturing feedback from multiple stakeholders.
• Cross-functional Collaboration: Partner with teams such as Lifecycle Marketing, Martech, Data Science, Product, Engineering, and Design to align on campaign goals, audience segmentation, and creative execution.
• Performance Analysis: Monitor and analyze campaign performance, providing insights and recommendations to improve quality, craft and efficiency for future initiatives.
• Stakeholder Management: Act as the primary point of contact for Campaign Operations for your Lifecycle Marketing partners, ensuring alignment with company goals and priorities.
• Tool Expertise: Leverage Braze and other internal marketing platforms to implement sophisticated campaigns, including automation, dynamic content, and A/B testing.

We’re excited about you because you bring…

• Experience: 3-4+ years of experience in Retention Marketing, Email Marketing, or Lifecycle Marketing
• Technical Proficiency: Hands-on experience with Braze/Iterable or a similar ESP is required. Familiarity with other marketing automation tools is a plus.
• Operational Excellence: Strong attention to detail, organizational skills, and the ability to manage multiple projects simultaneously.
• Analytical Mindset: Ability to interpret data and analytics to inform decisions and optimize campaign development and quality. 
• Collaborative Approach: Excellent interpersonal and communication skills to work effectively with cross-functional teams and stakeholders

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Get to know Okta
Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Auth0 and Okta Platforms enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box, we’re looking for lifelong learners and people who can make us better with their unique experiences. 

Join our team! We’re building a world where Identity belongs to you. 

The Okta Technical Account Management Team
The TAM team empowers Okta customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach. We drive lasting success through elevated technical maturity, proactively guiding their identity decisions and long-term identity vision. We guide a customer’s strategy for customer identity and security posture while driving value in Okta’s suite of Auth0 products and, ultimately, retention at contract renewal.

The Auth0 Technical Account Manager Opportunity
This is an exciting opportunity for an experienced technical expert to join the TAM team. This role specializes in the Auth0 platform, which is an easy-to-implement, adaptable authentication and authorization platform for Consumer and SaaS applications. We make your login experience awesome. You will be working with a portfolio of well-known brands on their Auth0 implementations as an identity coach. Building close relationships with technical stakeholders from early in the customer lifecycle, you will learn their business, goals, challenges and technical landscape, ensuring Okta delivers on a long-term strategic plan to help solve these challenges and realize the value of their Auth0 platform investment, while continuing to evolve to solve new objectives and improve security posture.

The ideal candidate for this role has experience in either customer business-facing or technical delivery. They exhibit both interest and adaptability to both technical and business discussions, including agility in conversation and intelligent follow-through for customers. They are able to showcase an understanding of the TAM role through concrete examples of problem solving strategies and tactics often faced in the role. 

What you’ll be doing:

• Serve as a trusted Identity Coach, guiding customers to achieve their objectives through timely technical guidance, advice, enablement, and best practice sharing
• Learn our customers’ business, gaining insights into their strategies, goals, and challenges - through the lens of identity
• Build and nurture long-term relationships with stakeholder personas from developers, engineering leads, app builders, and product owners, through to C-level exec, evolving customers into Auth0 champions
• Conduct quarterly customer meetings with executives to recap past value, show progress on current initiatives and future state or roadmap items
• Conduct ad hoc customer meetings with technical practitioners on identity solutions, technical guidance and best practices
• Monitor customer health, satisfaction, and engagement, proactively addressing risks and escalations
• Collaborate with stakeholders to develop strategies to increase customer adoption, and uncover growth opportunities that will solidify Auth0 for the entirety of customer identity
• Analyze trends, identify areas for improvement, and take action to optimize customer outcomes
• Act as a product evangelist, educating customers on new features and alignment of roadmaps to enhance their experience
• Represent the voice of the customer, ensuring their needs and feedback shape the company’s approach

Requirements:

• 2+ years of total experience in information technology, with a Bachelor’s degree; or an advanced degree without experience; or equivalent experience.
• Familiarity in the following core CIAM areas or technical competencies: 
• Technologies and protocols to support authentication and authorization (OAuth, OpenID Connect, and SAML 2.0)
• Consuming APIs and HTTP request methods
• High-level understanding of custom consumer and SaaS apps both web and native
• Passion for learning cybersecurity principles for IT and consumer applications
• Experience with SaaS/PaaS/cloud-based services, driving their adoption, integration, and ongoing use
• Basic knowledge of software development lifecycle, interest in programming languages, and application builder practices
• A customer-first mindset with the energy and problem-solving skills to address technical challenges and achieve customers' business and technical objectives
• Ability to manage multiple projects simultaneously, perform customer research, generate reports, and analyze data. Strong presentation skills
• Excellent communication skills with the ability to set expectations, and communicate goals and objectives with customers at various levels, from a developer to C-level exec
• Ability to influence customer behavior & health metrics across a portfolio of customers
• This position will be located remotely within 50 miles of Mexico City, with some travel required (under 25% of the time)

Our Values - core competencies expected of our people:

• Always secure, always on: Relentlessly champion Okta’s security-centric mission with our customers
• Drive what’s next: Distinguish ourselves as Identity thought leaders who mature our customer's identity architectures
• Love our customers: Give our customers a premium identity experience
• Build it and own it: Solve hard problems together, own the outcome and impact, and empower each other to do the best work of our careers

Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet all the job criteria. We aren’t looking for someone who ticks every single box on a page; we’re looking for lifelong learners and people who can make us better with their unique experiences. If you think you’d be a great fit, then please get in touch to tell us about yourself.

Okta is an Equal Opportunity Employer

By submitting an application, you agree to the retention of your personal data for consideration for a future position at Okta.  More details about Okta’s privacy practices can be found at: https://www.okta.com/privacy-policy

#LI-MM1
#LI-Hybrid
P22221

At AppsFlyer, we believe every challenge is an invitation to innovate. We’re looking for a Strategic Account Manager to help us shape the future of measurement. In this role, you’ll work with talented professionals across the globe within a culture that values curiosity, collaboration, and personal development. If you're ready to bring your skills to a global stage, this is your chance to make an impact.

About the Role: You will own the entire commercial lifecycle for AppsFlyer’s enterprise clients. As a strategic partner, you’ll guide customers through sales, expansions, renewals, and beyond, building long-term, impactful relationships that drive both client success and AppsFlyer’s growth

What You’ll Do

• Sales Execution and Territory Growth: Responsible for pursuing some of AppsFlyer’s largest Enterprise new business prospects. As well as owning and growing a small portfolio of enterprise clients through new sales, expansions, cross-sells, and renewals. Meet and exceed revenue targets consistently.
• Strengthen and Expand Customer Relationships: Build trust with clients by understanding their business objectives and providing value through thought leadership, insights, and tailored solutions.
• Executional Excellence: Ensure impeccable customer service, proactively address challenges, and implement strategies to maximize retention and minimize churn.
• Collaborate Cross-Functionally: Partner with internal teams like product, customer success, and marketing to deliver solutions that meet client needs and drive revenue.

What You Have

• +5 years of SaaS experience, ideally in analytics, mobile, or the MarTech space.
• Proven ability to manage complex new business deal cycles and contract negotiations with senior stakeholders.
• Experience in account mapping and planning at Enterprise level
• Track record of consistently meeting revenue quotas and delivering value-based recommendations to clients.
• Strong technical understanding and ability to explain complex solutions to both technical and non-technical stakeholders.
• Experience working in a fast-paced, dynamic environment, with a proactive approach to identifying growth opportunities.

At AppsFlyer, we’re committed to building a diverse and inclusive workplace. Don’t meet 100% of the qualifications? If you’re excited about this role and believe you have the skills to succeed, we encourage you to apply.

Bonus Points

• Experience with Mobile Measurement Partner (MMP) platforms.
• Introduced by an AppsFlyer team member.

Why Join Us?

AppsFlyer is a global company with 20 offices worldwide. Through mental health programs like Be Well, the Global Employee Exchange Program, and fitness programs, we empower our people to thrive physically, mentally, and professionally.

Here, titles don’t define us—ideas do. You’ll thrive in a culture where everyone’s input shapes the future.

About Us

Riskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world’s biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists and researchers, Riskified’s AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights. Riskified is proud to work with incredible companies in virtually all industries including Acer, Gucci, Lorna Jane, GoPro, and many more.

We thrive in a collaborative work setting, alongside great people, to build and enhance products that matter. Abundant opportunities to create and contribute provide us with a sense of purpose that extends beyond ourselves, leaving a lasting impact. These sentiments capture why we choose Riskified every day. 

About the Role

We are seeking a highly motivated and customer-facing Solutions Consultant/Sales Engineer to support our growth across Latin America. This role will partner closely with Sales, Product, and Customer Success teams to drive technical discovery, solution design, technical scoping, and business value for enterprise merchants in the payments and fraud prevention space. The ideal candidate has deep knowledge of ecommerce, payments, fraud/risk management, and can effectively communicate technical concepts in both English and Spanish or Portuguese.

What You'll Doing

• Partner with Account Executives to support the full sales cycle from discovery through close and internal technical handover to implementation teams.
• Lead technical discovery sessions to understand client payment flows, fraud challenges, and business KPIs
• Design and present tailored solutions, including
• Fraud detection strategies (machine learning, risk scoring, policy creation)
• Payment orchestration and optimization
• Deliver compelling product demos, support Proof of Value/Proof of Concepts, and technical presentations
• Translate customer requirements into technical specifications for internal teams
• Act as a trusted advisor to prospects on:
  • Fraud prevention best practices
  • Chargeback mitigation strategies
  • Payment authorization optimization
• Support RFP/RFI responses and technical documentation
• Collaborate with Product and Engineering teams to provide feedback from prospects/existing customers.
• Assist with onboarding handoff to implementation/customer success teams
  
  

Qualifications

• 5+ years of experience in solutions consulting/sales engineering/pre-sales OR Fraud/Risk/Payments roles with client facing exposure required
• Fluent in English and Spanish required, fluency in Portuguese a plus 
• Strong domain expertise in Ecommerce platforms and payment ecosystems (gateways, PSPs, acquirers, issuers), fraud prevention (chargebacks, dispute management, risk signals, AI/ML models) required
• Experience working with, APIs and basic systems integrations
• Proven ability to present to both technical and business stakeholders
• Experience working with fraud prevention SaaS providers preffered
• Experience supporting enterprise or mid-market accounts preferred
• Background in data analysis/ROI (BI tools, SQL, etc.) preferred
• Prior experience supporting LATAM markets 
• Ability to travel as needed for conferences/prospects meetings 

Please submit your CV/resume in English 

In the News

Reuters: General Atlantic-backed Riskified valued at $4.3 bln in NYSE debut

Fortune Magazine: Riskified named Best Workplaces in New York for 2022

The Muse: Q&A with Sales Enablement Manager Benedikt Parstorfer

Globes: Riskified is among Israel’s fastest growing companies 

TechCrunch: Riskified Prevents Fraud on Your Favorite E-commerce Site

CTech: Riskified’s VP HR on Post-COVID Flexible Work Routines

Riskified is deeply committed to the principle of equal opportunity for all individuals. We do not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Role Summary and Impact

As part of the Global Operations Centre (GOC), you will work closely with teams across the United States, Europe, and Asia to deliver high-impact solutions in a collaborative, multicultural environment. We are looking for a Data Engineer Manager who will:

• Collaborate closely with a team of data engineers, developers, and UX designers to create and optimize data pipelines and workflows supporting media performance reporting.
• Manage the design, build, and maintenance phases of client reporting projects.
• Work with Business Intelligence/Data Operations to define and document comprehensive reporting and visualization requirements.
• Ensure high data quality and provide ongoing support and maintenance for existing data workspaces.
• Deploy new client teams to cloud data solutions, offering guidance and support throughout the onboarding process.
• Define clear QA guidelines and automate current QA processes to enhance efficiency.
• With the support of the Associate Director, develop innovative tools, processes, and best practices to achieve workflow efficiencies and drive value for both client teams and clients.
• Act as the subject matter expert for all questions and projects related to data quality, BI tools, and business rules, ensuring that best practices are consistently followed across all initiatives.
• Facilitate effective communication and ensure task progression through regular status meetings and working sessions; proactively identify and resolve project roadblocks and issues.
• Efficiently track and manage a high volume of tasks across multiple stakeholders and projects.
• Build positive and collaborative relationships with internal teams, effectively communicating roles, responsibilities, and expectations.

Skills and Experience

If this opportunity looks right for you, we are looking for candidates who have:

Education & Experience:

• Bachelor's or advanced degree in Statistics, Economics, Business, Mathematics, Computer Science, or a related scientific field is preferred.
• Minimum of 4-6 years of experience in data governance processes within a data warehousing, ETL, and business intelligence environment.
• Experience with the full development life cycle of an application or reporting solution – from design through testing and deployment.
• Experience in a media environment (digital investment, analytics, or ad operations) is preferred; an understanding of the media landscape is beneficial.
• Experience and understanding of processes across multiple media channels (digital, search, social, offline, etc.) and handling diverse datasets (paid media, owned, etc.).

Technical Skills:

• Advanced knowledge of databases and data warehouses is crucial, including SQL (most important), MySQL, PostgreSQL, Redshift, Snowflake, etc.
• Advanced knowledge of one or more programming languages is essential, with Python being highly valued.
• Strong knowledge of cloud platforms such as Microsoft Azure, GCP, or AWS (familiarity with any major cloud provider is key).
• Knowledge of data engineering platforms such as Databricks.
• Familiarity with project/product management tools like Jira, Confluence, Smartsheets, Azure DevOps/VSTS.
• Familiarity with business intelligence tools such as Tableau, PowerBI, etc.
• Experience with advertising campaign management/buying platforms (e.g., Sizmek, GCM, Flashtalking, Moat, DV, IAS, Mediaocean, Media Tools, Nielsen, ComScore, Facebook, Twitter, Pinterest, Snapchat, 4C, Brand Networks, YouTube, Google Ads, Bing, Kenshoo, SA360, DV360, Google Analytics, Adobe Analytics) is highly beneficial.

Soft Skills:

• Demonstrates strong attention to detail.
• Excellent verbal and written communication skills.
• Exceptional organizational skills, multi-tasking capabilities, and detail-oriented approach.
• Ability to foster collaborative relationships with other cross-functional teams.
• Ability to manage and prioritize competing projects and deliverables effectively.
• Proactive in elevating and resolving project roadblocks and issues.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include access to internal learning platforms, certifications, and training sessions, life insurance, wellness programs, significant paid time off, preferential partner discounts, employee mental health awareness day, and more. 

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.We believe the best work happens when we're together, fostering creativity, collaboration, and connection. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

This position is available in a Remote or Hybrid Work Modality. The candidate must perform their work from any location within Mexico. Only Mexican nationals residing in the country or foreign nationals with a valid work permit may apply. Remote work from abroad is not permitted under any circumstances.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy ) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted. 

Datadog is seeking a strategic, results oriented Director to lead and scale our Technical Support Engineering (TSE) organization across LATAM. This leader will be responsible for strengthening and expanding our regional support presence, building high-performing teams, and ensuring operational excellence as we continue our rapid growth.You will lead a team of managers and support engineers in our LATAM region, partnering cross-functionally to deliver exceptional customer outcomes and consistent global standards.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do: 

• Lead, develop, and scale a multi-country Technical Support Engineering organization across LATAM
• Evaluate and launch new support locations within LATAM as customer growth requires
• Act as the owner for your team’s metrics and performance - partnering closely with upper management and HR on performance management and employee issues
• Provide strategic guidance and oversight to Managers on regional projects, ensuring their successful and timely completion.
• Lead regional hiring efforts to attract and retain top technical talent in competitive LATAM markets. Ensure that all quarterly hiring targets for the region and functional area are met
• Ensure the successful onboarding and development of Technical Support Engineers
• Drive cross-functional projects or initiatives to improve team productivity, process, or procedure
• Collaborate with internal teams and customers on high-priority escalations/incidents and act as a resource to resolve escalations from team members as necessary
• Conduct regular 1:1’s with team members to provide constructive feedback and skills development.
• Liaise with other groups throughout the organization (Sales, Customer Success, Engineering, Product) to tackle urgent matters, and to implement workflow improvements that help ensure smooth overall operation

Who You are:

• 8+ years of experience in Technical Support, Solutions Engineering, or a related technical customer-facing function
• 5+ years of experience leading manager of managers in a multi-layered organization
• Proven experience building or scaling teams from zero in new locations or emerging markets
• Experience managing teams across multiple countries, with demonstrated ability to navigate cultural and operational differences
• Strong familiarity with LATAM customer segments and regional business nuances
• Demonstrated ability to implement consistent performance standards across distributed teams
• A critical thinker who defaults to a customer-centric approach.
• Passionate about using analytics to drive informed decision-making and optimize processes.
• Someone with a high EQ and soft skills.
• Able to work a rotating schedule that requires weekend availability
• Bonus Points: 
• Knowledge of current monitoring solutions, DevOps tooling, and related technologies
• Previous experience working in a hyper growth organization
• CS or Engineering degree

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Generous and competitive global and US benefits
• New hire stock equity (RSUs) and employee stock purchase plan
• Continuous career development and pathing opportunities
• Product training to develop an in-depth understanding of our product and space
• Best in breed onboarding
• Internal mentor and buddy program cross-departmentally
• Friendly and inclusive workplace culture

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

Why job seekers choose Geotab:

Title:            Manager, Mexico DC Operations

Reports to:  Vice President, Americas Logistics

Location:       Mexico City, Mexico/Hybrid

COMPANY BACKGROUND/CULTURE

SharkNinja is a relentless innovator in the housewares industry because they sweat the details. They obsess about consumer satisfaction. They build up their company by building up their people. They seize opportunities—individually and collectively—to be competitive with our products and attract the most talented people in the world.

Through an unrelenting focus on solving for consumer’s pain points, SharkNinja has built a loyal and passionate following that continues to garner 5-star ratings on their products.

It’s that unwavering consumer focus that has enabled Shark to become one of the top brands in vacuum cleaners, and for Ninja to become one of the market leaders in the kitchen category.

For more information about SharkNinja, please visit us at:  www.sharkninja.com

KEY RESPONSIBILITIES

The Manager for Mexico DC Operations is a critical member of the Operations team and owner of the 3PL relationships, execution, P&L, future strategy and results. This individual will be responsible for developing and implementing strategies that will deliver extraordinary service to our consumers, while improving cost structures and driving growth.  Additionally, this leader will embody and drive the “maniacally eliminate inefficiencies” objective and mindset.  The Manager Mexico DC Operations will leverage a relentless desire to win and drive continuous improvement ethos that seeks the best solution in order to deliver the world-class results that SharkNinja has consistently generated over the last decade.

Specifically, the Manager US DC Operations will:

• Drive improvement in customer experience associated with SharkNinja B2B and D2C
• Drive improvement in warehousing, KPI’s, handling costs, performance, and customer satisfaction levels across the US.
• Develop and execute warehousing, IB and OB capacity models, and shipping strategies in alignment with sales & marketing strategies and growth plans.
• Build and maintain partnerships with 3PL teams and carriers to drive customer satisfaction, deliver on growth and drive continuous improvement.
• Improve quarterly business reviews with all 3^rd party providers.
• Define and deliver against key metrics for warehousing, fulfillment and shipping.
• Be accountable for Mexico DC Operations spend, processes, initiatives, and results.
• Partner with leaders in other regions to share best practices and drive overall global improvement in DC operations
• Take on additional logistics or operations projects as requested (e.g. D2C fulfillment, IB Transportation, light manufacturing).

PROFESSIONAL EXPERIENCE/QUALIFICATIONS

The ideal candidate will be a dynamic leader with extensive multi-site, proven experience in organizations known for world-class capabilities and will posses a demonstrated track record of success in driving a high satisfaction customer experience. This leader must be a proactive, action-oriented leader with the ability to quickly solve complex problems. Most importantly, this individual must balance the strategic and hands-on requirements of this position with a flexible working style and a proven ability to influence key internal and external stakeholders.

Ideally, this leader will bring:

• Demonstrated functional knowledge and experience in all aspects of DC Operations, leading multiple sites with the ability to work cross functionally.
• Experience in developing a strategic plan for DC Operations that aligns with the corporate strategies and the ability to clearly articulate such a vision.
• Successful track record building DC networks and implementing processes for a rapidly growing company.
• Proven experience in onboarding new 3PL’s and/or standing up new distribution locations.
• Proven experience in using data (KPIs) in a measurable way to achieve specific strategic results that are relevant to the organization. The ideal candidate will have strong analytical skills to develop, measure and improve key performance indicators.
• Experience in programs such as Lean, Six Sigma or other continuous improvement practices and the ability to employ them in the fulfillment environment.
• Experience with Food Grade, Hazardous Materials / Dangerous Goods regulations and compliance.
• Successful track record in working with and through 3^rd party fulfillment and shipping providers to drive operational improvement/efficiency and reduce cost.
• Experience with FTL (full truck load) and LTL (less than truck load) prepaid freight solutions and domestic Mexico Small Parcel Network.
• An entrepreneurial spirit and comfort working in a dynamic, fun, fast-paced environment.
• A team oriented and collaborative approach. Proven results building effective long-term relationships at all levels, internally and externally, and go the extra mile for consumers.
• Ability to communicate for impact, communicating proactively and transparently, listening actively, and speaking respectfully.
• Operate with a strong work ethic and an unrelenting resolve to follow through and meet commitments.
• A demonstrated willingness to learn, roll-up their sleeves and set an example as a “doer.”
• Experience in a private equity sponsored business is a decided plus.
• Experience in Procurement is a decided plus.

EDUCATION & EXPERIENCE

• Bachelor’s Degree in Distribution Management, Supply Chain Management, Engineering or equivalent is required
• Master’s Degree in Business Administration or technical discipline, while not required, is a plus.
• Minimum 7 years of experience retail distribution experience.

OTHER REQUIREMENTS

• Travel Required to local Mexico DCs - up to 75%
• Flexible work schedule to accommodate virtual meetings with other regions

About Us

SimplePractice is headquartered in Los Angeles, California, but we have team members who work and live across the United States, Dominican Republic, Mexico City, and Ukraine.

At SimplePractice, we are improving access to quality care by equipping health and wellness clinicians with all the tools they need to thrive in private practice. 

More than 250,000 providers trust SimplePractice to build their business through our industry-leading software with powerful tools that simplify every part of practice management. From admin work to clinical care, our suite of innovative solutions work together to reduce administrative burden—empowering solo and small group practitioners to thrive alongside their clients. 

Award-winning and people-first, SimplePractice is shaping the future of health tech. Recognized by MedTech Breakthrough, the Digital Health Awards, Best Places to Code in Mexico and Built In's Best Places to Work.

Our Culture

At SimplePractice, our culture is the foundation of everything we do—it shapes how we work, how we serve our customers, and how we pursue our mission. Guided by five core values, we strive to embody them every day:

• We Think Big
• We Take Simplicity Seriously
• We Come As We Are
• We Act With Humility
• We Are Built On Trust

Culture is a shared responsibility at SimplePractice, driving us to be better teammates and deliver more for our customers. Collaboration and connection are also key to our success. As part of our team, you'll work alongside talented colleagues across multiple countries and have opportunities to collaborate virtually and in-person, in both the U.S. and Mexico.

The Role

As the Senior Engineering Manager, you will lead and support SimplePractice engineers in designing and developing high quality software solutions for our products. You’ll also partner closely with product managers, designers, and other stakeholders to define technical requirements, ensure smooth project execution, and encourage a high performing collaborative team environment.

Responsibilities

• Lead a squad of engineers, fostering collaboration and supporting their professional growth.
• Work closely with product and design teams to define requirements and technical direction and translate those into work
• Provide mentorship to engineers across a variety of backgrounds and experiences
• Set clear performance expectations and provide direct, timely and actionable feedback
• Promote engineering best practices within your squad and across the entire engineering team
• See around the corner to anticipate technical and resourcing challenges
• Ensuring collaboration in a remote / hybrid work environment across cross-functional teams

Desired Skills & Experience

• 5+ years of experience delivering high quality software products as a software engineer
• 5+ years of experience managing software engineers
• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field
• A strong technical background, including: Experience building web applications using common frameworks (Ruby on Rails is preferred but not required). Experience writing clean, readable and testable code Experience with delivering ML/AI projects (preferred) Experience architecting web applications Solid understanding of SQL and databases Proficiency with Git, CI/CD pipelines, and release management Working knowledge of front-end technologies and frameworks
• Leadership and communication skills, including: A proven track record in managing, mentoring, scaling, and inspiring diverse teams of software engineers in complex, zero-to-one environments.Strong verbal communication and technical writing skills An innate curiosity about new technologies and software engineering patterns The ability to form strong partnerships with your peers in engineering, product, and design, as well as non-technical stakeholders The ability to translate business objectives into technical solutions and plans Understanding of software development lifecycles, agile engineering principles, and other modern engineering practices.
• Experience with identity management, authentication methods, and security standards.

Benefits

We offer a competitive benefits program including:

• • Privatized Medical, Dental & Vision Coverage
  • Work From Home stipend 
  • Flexible Time Off (FTO), wellbeing days, paid holidays, and Summer Fridays
  • Monthly Meal Reimbursement
  • Holiday Bonus, 15-day Aguinaldo
  • Hybrid Work Schedule & Catered Lunch
  • A relocation bonus for candidates joining us from a different city 
  • Employee Resource Groups (ERGs)

This opportunity is offered as a 12-month fixed term contract.

The Community You Will Join:

Every day, Airbnb hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Since our founding, more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every country across the globe.

The Supply organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. This team recruits and develops Airbnb’s global supply of high-quality stays, Experiences, and Services. With this focus on quality supply and international expansion, the team is leading the way for Airbnb’s continued growth and facilitation of millions more host and guest connections.

The Difference You Will Make:

As a Senior Market Manager, you will be focused on bringing differentiated service products to life through acquiring untapped, unique supply in the services market to provide positive experiences for Guests and Hosts in your assigned territory.

Focusing on these responsibilities, you will build Airbnb’s strong market presence in your assigned territory by collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success, including acquisition strategy development, generating and converting supply leads, maintaining the experience quality, nurturing strategic relationships with hosts, as well as creating them from scratch. You will help develop and iterate scalable localized supply management strategies for both developed and highly competed market destinations and nascent and relatively untapped new markets ultimately ensuring our long-term market success.

A Typical Day: 

• Build and manage partner relationships within assigned territory, with a strong emphasis on in-person relationships
• Proven ability to handle operational complexity and ability to maximize the impact of resources
• Directly manage top-tier accounts to meet and exceed quarterly/annual sales goals
• Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to increase sales
• Prospect and onboard new, high-quality supply in your assigned geography
• Maintain a baseline understanding of the technical integration of various software partners to provide the appropriate support to your clients
• Develop deep knowledge of Services partners and become the go-to source for all information relating to relevant market trends and market dynamics
• Work across Airbnb internal teams, including country managers, regional teams, and business
• Engage with strategic B2B partners to build long-term relationships 
• Anticipate barriers, market shifts and trends, and lead proactive solution development; apply critical thinking to recommend standards and operating strategies that mitigate risk and propel growth given resource requirements.
• Hold regular optimization calls and business reviews with your partners

Your Expertise: 

• 8+ years of relevant experience
• Exceptional ability to organize, lead and meticulously execute on large-scale projects with company-wide impact
• Operates with a growth mindset and has a very strong bias for action
• Interprets internal or external business issues and recommends best practices for the larger team and a strategic portfolio across distinct and varying market stages
• Ability to influence product, policy, and other cross functional stakeholders 
• Navigates and overcomes organizational barriers by establishing trust, influencing decision-making, and bringing together diverse perspectives to drive alignment and progress
• Comfortable and skilled at regularly interfacing with  senior management (Director, Regional Director) 
• Utilizes knowledge of key business drivers and the factors to drive results
• Executes flawlessly and autonomously
• Proven ability to handle operational complexity and ability to maximize the impact of resources

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

FEQ427R170

Mission

Reporting to a Senior Manager, Field Engineering, the Manager, Field Engineering will help lead a team of Solutions Architects (SAs) for the of Databricks’ Field Engineering team in Latam. You will lead and promote a dynamic team focusing on enterprise software, big data/analytics, data engineering, data science, data warehousing and generative AI. Leading the technical sales team, you will partner with Sales (and other Field Engineering technical  segments)  to increase revenue and help customers become wildly successful. You'll scale and maintain an outstanding Field Engineering team that is efficient in its operations to help accelerate Databricks' growth in the market.

The Impact You Will Have

• You will hire, train, and grow a team of Solutions Architects for a company in high-growth mode.
• Make your customers extremely successful with Databricks and provide outsized value to their businesses.
• You will maintain a robust hiring pipeline at all times.
• Establish relationships across the business to make your customers and team successful.
• Keep your team of SAs ahead of the technical curve. An SA adds value by maintaining advanced knowledge of the technology stack. You will make sure that your team is continuously learning and working to provide our customers with the most comprehensive solutions for their needs

What We Look For

• Proven experience building and leading technical pre(or post)-sales teams - hiring, on-boarding, and enabling pre(or post)-sales professionals
• 10+ years of experience in the data space with a technical product (i.e. data warehousing, big data, machine learning, or more recently with generative AI).
• Trusted advisor to technical executives that guide strategic data infrastructure decisions.
• Lead a team through best practices for technical qualification, technical validations, architecture discussions, and product demonstrations.
• Establish and foster external partnerships with systems integrators (SIs) and independent software vendors (ISVs) that maximize and accelerate client success.
• Strong understanding of consumption-driven business models and the recipes for long term growth and success
• Experience hiring candidates that continually raise the bar, ramping them up to be successful, and promoting into larger roles.
• Create a positive morale for the team and help foster a working relationship between Field Engineering, Sales, and other important internal cross-functional teams.
• Experience working cross-functionally with other teams such as Sales, Product Management, Engineering, and Customer Success.
• Must be technical enough to earn the trust of Engineering talent and leadership at Databricks.
• Demonstrated architectural influence. Able to influence and review complex architectures; guiding your team and customers towards ideal solutions - that scale.

The Varicent Associate TAM works alongside Technical Account Managers within the Customer Success organization with a portfolio of clients who have subscribed to the VIP Program. The Associate TAM will act as a Varicent adviser to client resources with the aim to maximize the VIP client’s return on their Varicent investment. This will require building strong relationship with all stakeholders and supporting business goals by solving go to market challenges with innovative solutions. This will include answering product, process and solution specific questions as well as proactively monitoring existing solutions for optimal performance. Adapting and evolving existing solution with net new implementation and adoption of new features and functionality will help further drive the value of Varicent solutions. Working in tandem with the primary TAM, the Associate TAM will play an integral role in owning the customer’s technical success and supporting all system and solution–focused conversations.

KEY RESPONSIBILITIES 

• Advanced SQL is mandatory
• Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers. 
• Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies. 
• Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment. 
• Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM. 
• Prepare and share monthly performance, utilization, and support-related metric summaries. 
• Analyze solution usage and data patterns to help identify potential issues or areas for optimization. 
• Assist in implementing proactive maintenance actions and solution improvements. 
• Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts. 
• Identify opportunities for customer value realization and surface to the primary TAM for strategic review. 
• Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions. 
• Parter with the TAM team to support sustainable customer engagement, project outcomes, and product adoption. 
• Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement. 
• Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate. 
• Collaborate with TAMs to maintain reusable object repository. 

EDUCATION & EXPERIENCE 

• At least 5 years of experience in IT Consulting, Enterprise Software Implementation  
• Prior experience with Query Based Languages and Relational Databases 
• Technical data skills including strong experience with SQL data manipulation, Microsoft Excel 
• Preferred: Understanding of Sales Performance Management domain 
• Strongly Preferred: Hands on experience of Varicent software products (Administering, implementing and / or supporting)
• Basic knowledge of system configurations, data models, and data integration best practice concepts. 

PERFORMANCE BASED SUCCESS CRITERIA  

1-3 Months

During this time, the Associate Technical Account Manager will successfully: 

• Familiarize oneself with company culture, policies, escalation paths, and internal systems.  
• Training and onboarding will be completed.  
• Learn the various systems used in daily operations. 
• Participation in team meetings and events. 

Success Indicators: 

• Complete all onboarding activities and training with passing grades 
• Seen by peers as responsive and professional 
• Demonstrate curiosity and engagement 

4-6 Months

During this time, the Associate Technical Account Manager will successfully: 

• Begin managing defined customer work triaged by your Technical Account Manager cohorts. 
• Adhere to VIP program deliverables including task tracking against active initiatives. 
• Begin to prioritize tasks, escalate blockers, communicate effectively and demonstrate problem resolution, personal growth, and adaptability.  
• Support data validation, report creation, performance troubleshooting, and config changes as needed. 

Success Indicators: 

• Complete assigned technical work with some oversight 
• Demonstrate an understanding of model structure and customer needs 
• Provide meaningful updates and documentation 

7 Months & beyond

During this time, the Associate Technical Account Manager will successfully: 

• Candidate will manage a full client portfolio.  
• Operate as a trusted technical partner, supporting the TAM at a strategic level. 
• Independently deliver core TAM activities 
• Configuration work 
• Troubleshooting & support 
• Documentation of changes and existing build 
• Generating usage, performance, and status reporting (flagging important data points) 
• Participate in journey/plan execution 

After 12 months should be able to perform all duties of a TAM 

• Performing a complete Annual Health Check  
• Articulate findings, risks, and recommendations 
• Support value tracking & outcomes 
• Support cross selling initiatives by documenting use cases and your portfolio’s technical needs 

Success Indicators: 

• Customer confidence and satisfaction 
• Portfolio managed with minimal oversight and escalation 
• High-quality delivery within contractual hours 
• Annual Health Check completed independently

EBANX is one of the most successful fintechs to emerge from Latin America — and today, we are building a truly global payments company. Our mission has remained constant from day one: to unlock access and enable companies and consumers to participate in the digital economy, no matter where they are.

What started as a bold vision has grown into a platform that connects some of the world’s largest digital businesses with customers across 21 of the fastest-growing markets. We operate where complexity exists — turning local challenges into global opportunities, and building the infrastructure that allows payments to move further, faster, and smarter.

We are a team of builders and problem-solvers. We think globally, act with curiosity, and believe diversity of thought is a competitive advantage.

As EBANX enters its next phase of hyper growth, we are looking for people who want to shape the future of payments, expand what’s possible, and help connect businesses and consumers across borders.
Let’s build what’s next — together.

At EBANX’s Product team you don’t just create features. You develop user-centered solutions that transform the experience of millions of consumers and global companies. Every product decision you make has a real impact on the future of digital payments, combining strategic vision, innovation, and collaboration to make our work truly Out Of The Ordinary.

Our team leads the end-to-end strategy, performance, and evolution of payment methods across Latin America, including cards, bank-based payments, wallets, and real-time schemes. We own the regional roadmap and ensure each country has strong, reliable, high-performing payment solutions for EBANX’s global merchants.

This specific role is focused on Mexico, where our top priority is Performance.

What your day-to-day will look like

• Diagnose, prioritize, and execute initiatives that improve approval rates and conversion for cards and APMs in Mexico;

• Reduce transaction costs and eliminate single points of failure through redundancy, multiple acquirers, smart routing, and technical optimizations;

• Strengthen our capabilities with partners like EVO, BBVA and local APM providers, ensuring readiness for high volumes and complex merchants;

• Understand merchant pain points end-to-end and convert them into clear product improvements and performance actions;

How the team connects with the business

• Work closely with Product Engineering to build, optimize, and measure technical solutions that directly impact conversion;

• Align with Country Growth Mexico to solve merchant-specific issues and unlock share of wallet growth;

• Partner with Commercial, Revenue Management, Operations, Compliance, and Legal to ensure readiness, pricing alignment, regulatory compliance, and stable performance at scale;

• Engage regularly with strategic merchants to identify bottlenecks, gather performance insights, and prioritize improvements;

Impact on business results
In Mexico, this role directly influences EBANX’s core business KPIs:

• Approval rate uplift;

• Conversion improvement across checkout and payment flows;

• Cost efficiency (network fees, acquirer economics);

• Payment coverage reliability (redundancy, fallback, multi-acquirer strategy);

• Merchant growth and share of wallet driven by better performance;

Key deliverables

• Performance diagnostics and quarterly improvement plans;

• Multi-acquirer strategy and redundancy readiness;

• Execution of smart routing and technical optimizations;

• Country-level Payment Performance Playbooks;

• Merchant-specific performance deep dives and action plans;

• Mexico Payments roadmap aligned with LATAM strategic pillars.

EBANX offers:

• Performance Bonus: Annual bonus program based on company results.
• Meal Allowance: Monthly allowance to support your meals.
• EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs to support your professional growth.
• EBANX Skills: Dedicated budget for courses, certifications, and workshops to encourage continuous learning.
• Language Classes: Language classes to support your personal and professional development.
• Health & Well-being: Medical and dental plans with extensive coverage, including support for dependents and wellness programs.
  Flexible Work Culture: Semi-flexible hours, additional day off on your birthday, and year-end break to support work-life balance.
• Well-being Program: Access to activities and resources that promote physical and mental health.

Learn more about our #ebanxlife on LinkedIn and Instagram, and see what it’s like to be part of a global team that breaks barriers, creates opportunities, and celebrates every achievement together.

✨ An Out Of The Ordinary career is waiting for you here!

About The Team

The Android team is responsible for building and maintaining our Crunchyroll apps for Android, Android TV, and Fire TV. Our goal is to produce a robust application that delivers content that will delight and engage our audiences, partners and internal stakeholders. We embody Crunchyroll’s collaborative spirit, and work closely with various internal teams to engineer scalable solutions that can be shared across all client platforms. 

Location: Mexico City 

The intersection of media and technology is our sweet spot and we are fortunate to be headquartered at the epicenter of the creative economy - Los Angeles. This office houses many of our corporate functions and cross-functional teams tasked with creating exceptional experiences for our passionate communities.

About You:

• Develop complex, consumer-facing video streaming applications for Android mobile, Android TV, Fire TV, automotive, and more.
• Strong knowledge of architectural design principles
• Create excellent video streaming experiences optimized for performance and scalability   
• Stay current on techniques, tools, and ecosystem, especially as it relates to Android   
• Minimum 5 years of development experience on Android with Java/Kotlin
• Experience building applications using Jetpack libraries
• Experience with audio/video streaming with Exoplayer
• Ability to provide architectural guidance on app features
• Familiarity with content protection and rights management concepts
• Familiarity and working experience with Agile development methodologies
• Ability to design and create major software components and provide technical leadership for developers
• Ability to quickly learn and apply new technologies
• Excellent communication and creative problem-solving skills
• Familiarity with common CI/CD practices and GIT workflows
• Commitment to producing quality code and documentation

A day in the life of our Senior Software Engineer:

• Work with engineers, product managers, and project managers to implement new features across Crunchyroll's Android TV and Fire TV apps
• Coordinate with team manager on technical designs and technology decisions
• Coordinate with multiple teams and manage dependencies where applicable
• Ensure that team tasks are completed in a timely manner
• Ensure good code quality by doing rigorous code reviews and maintaining good code coverage on tests
• Work with team manager to develop a comprehensive testing pyramid
• Mentor engineers in order to level up their skills

#LifeAtCrunchyroll #LI-Hybrid 

About the role

In the role of Software Engineer II, you will report to the Engineering Manager - Mobile Video Players.

As a Software Engineer on our Android video player team, you will actively contribute to the design, development, and optimization of our Android video player library. You will take ownership of key features and improvements, ensuring high-quality code and performance. You'll collaborate closely with Engineering, Program Management, Product, and QA teams to help shape our technology roadmap and achieve our goals. You'll be a part of an international team of 100+ client engineers, where your contributions will help maintain Crunchyroll's position as the premier Anime streaming service.

We are considering applicants for the location(s) of Mexico City, MX

Core Areas of Responsibility

• Contribute to the design and implementation of software solutions for Android-based video player development
• Collaborate on the definition and development of technical solutions that improve existing features or enhance architectural quality, such as optimizing performance, scalability, and user experience for Crunchyroll’s video player.
• Identify performance bottlenecks and areas of improvement in the codebase that impact user experience or development efficiency, and work with senior engineers to propose and implement solutions.
• Maintain high coding standards and follow best practices in Kotlin development, contributing to a culture of engineering excellence within the team.
• Participate in design and code reviews, providing feedback to ensure high-quality product delivery and alignment with architectural strategies across the team.
• Support a culture of operational excellence by focusing on efficient and maintainable engineering practices in your day-to-day work.
• Stay updated on industry trends and Kotlin development technologies by researching and comparing new tools and frameworks to help keep our video player platform competitive.

About You

We get excited about candidates, like you, because...

• You are passionate about application development and the streaming space, with 3-5 years of industry experience developing in Kotlin.
• You have industry experience developing with Jetpack Compose
• You are committed to upholding excellence in operations, delivery, and engineering practices.
• You have experience developing and maintaining consumer-facing mobile applications.
• You have contributed to Android solutions that serve millions of global users.
• You have worked closely with product and program management to support technology roadmaps and project goals.
• You can demonstrate experience collaborating with senior engineers and team leads to drive Android development initiatives.
• You apply sound judgment to balance trade-offs between performance, scalability, and user experience.
• You have familiarity with multimedia frameworks like ExoPlayer and protocols like MPEG-DASH, HLS, and video streaming technologies.

About the Team

The "Video Player" team is a growing team of international engineers and technology leaders passionate about providing a world class streaming experience for our millions of Anime fans across the world. We provide and maintain solutions on all major device platforms. Your contributions on this team are front and center to our millions of fans, affecting the daily success of our company.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate, and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Generous time off policies.
• Generous medical, dental, vision, and life insurance
• Support program for new parents

• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid

About the role

In the role of Software Engineer II, you will report to the Engineering Manager - Mobile Video Players.

As a Software Engineer on our Apple video player team, you will actively contribute to the design, development, and optimization of our Apple video player library. You will take ownership of key features and improvements, ensuring high-quality code and performance. You'll collaborate closely with Engineering, Program Management, Product, and QA teams to help shape our technology roadmap and achieve our goals. You'll be a part of an international team of 100+ client engineers, where your contributions will help maintain Crunchyroll's position as the premiere Anime streaming service.

We are considering applicants for the location(s) of Mexico City, MX

Core Areas of Responsibility

• Contribute to the design and implementation of software solutions for mobile video player development
• Collaborate on the definition and development of technical solutions that improve existing features or enhance architectural quality, such as optimizing performance, scalability, and user experience for Crunchyroll’s video player.
• Identify performance bottlenecks and areas of improvement in the codebase that impact user experience or development efficiency, and work with senior engineers to propose and implement solutions.
• Maintain high coding standards and follow best practices in Swift development, contributing to a culture of engineering excellence within the team.
• Participate in design and code reviews, providing feedback to ensure high-quality product delivery and alignment with architectural strategies across the team.
• Support a culture of operational excellence by focusing on efficient and maintainable engineering practices in your day-to-day work.
• Stay updated on industry trends and mobile development technologies by researching and comparing new tools and frameworks to help keep our video player platform competitive.

About You

We get excited about candidates, like you, because...

• You are passionate about application development and the streaming space, with 3-5 years of industry experience developing in Swift.
• You are committed to upholding excellence in operations, delivery, and engineering practices.
• You have experience developing and maintaining consumer-facing mobile applications.
• You have worked closely with product and program management to support technology roadmaps and project goals.
• You can demonstrate experience collaborating with senior engineers and team leads to drive mobile development initiatives.
• You apply sound judgment to balance trade-offs between performance, scalability, and user experience.

Nice to Haves

• You have contributed to Swift solutions that serve millions of global users.
• You have familiarity with multimedia frameworks and protocols like MPEG-DASH, HLS, and video streaming technologies.

About the Team

The "Video Player" team is a growing team of international engineers and technology leaders passionate about providing a world class streaming experience for our millions of Anime fans across the world. We provide and maintain solutions on all major device platforms. Your contributions on this team are front and center to our millions of fans, affecting the daily success of our company.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Generous time off policies.
• Generous medical, dental, vision, and life insurance
• Support program for new parents

• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid 

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like AeroMexico, Adidas, Uber, Rappi, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Why should you join the Adyen Sales Team?

Sales at Adyen is captured with one phrase: we sell the best to the best. You will have the opportunity to work alongside world-class salespeople and boost your career by being trained through our Adyen Sales Academy. You'll work with world-class merchants, technology, and colleagues while selling the best to the best.

At Adyen, our sales teams take initiatives, allowing them to make an impact from day one and we highly encourage working as a team because winning is more important than ego. Adyen is the place where sales mavericks can take flight.

Being able to tell stories is fundamental to how we operate. Our team is fantastic storytellers when speaking to prospective and current clients to foster excitement about our product and strengthen customer relations. We are looking for a sales manager who will succeed aboard the Adyen rocket ship and take our current successful momentum to the next level of growth through the acquisition of new (Enterprise) merchants in Mexico.

Sounds exciting? Keep reading!

What You’ll do

• Own the sales cycle with our largest merchants - from the prospecting stage to closing deals;
• Creatively drive innovation for merchants in retail, digital, platforms, and financial services;
• Become an expert in selling Adyen's world class financial solutions;
• Partner with technology leaders and solution providers while working closely with our Sales Support, Implementation and Account Management teams.

Who You Are

• You have high levels of energy, love networking, connecting and thrive in hands-on environments;
• Proven experience in an enterprise sales role (3+ years) selling complex solutions; preferably in Payments, Financial Technology or SaaS;
• You are a team player who enjoys working with a global team across different offices, roles, and cultures;
• You are an analytical, strategic negotiator with a commercially driven, goal-getting attitude
• You have the ability to execute, manage time-sensitive tasks in a fast-paced, highly entrepreneurial environment;
• Working in the financial space against large banking institutions is a challenge, so these individuals should be prepared to educate and pitch transparently with a consultative approach;
• You speak native in Spanish and are fluent in English for business communication.

Ready to meet us?

If you are excited about this role, apply by clicking the link below. We can’t wait to meet you!

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Please note that this role is a full-time position in Mexico City (hybrid model of working). It will require a relocation in case you live outside.

Scopely is looking for a Senior Technical Program Manager to join our Enterprise Technology team in Mexico City on a hybrid basis, working 2-3 days a week from the hub.

At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily. 

The IT/Ops team keeps everything behind the scenes running smoothly and we make sure all teams are equipped and connected - whether across the office or halfway around the world. AV struggles? Don’t worry, we’ve got this. 

What You Will Do 

This role centers on technical program leadership, with an emphasis on delivering enterprise technology capabilities through a product- and service-oriented mindset. The Sr. TPM is responsible for driving the end-to-end delivery of large-scale programs—spanning discovery, planning, execution, and continuous improvement while ensuring alignment with enterprise architecture, platform strategies, and operational excellence standards.

The ideal candidate brings deep experience in technical infrastructure and systems integration, combined with the ability to manage programs as evolving products—focused on usability, scalability, lifecycle management, and long-term business value

You will partner closely with Enterprise Architecture, Cloud Operations, IT Support, Security, and Product & Platform teams to shape and deliver solutions that strengthen Scopely’s global technology ecosystem.

• Lead end-to-end delivery of M&A technology integrations, including systems onboarding, identity and access alignment, data migration, and platform consolidation
• Drive office buildout programs, delivering core IT infrastructure such as network, cabling, AV, and end-user technology to enable day-one operational readiness
• Oversee complex enterprise integration initiatives, ensuring seamless connectivity between acquired entities, partners, and Scopely’s core platforms
• Manage programs across network infrastructure, cloud platforms, endpoint services, and enterprise systems, ensuring scalability, performance, and security
• Coordinate cross-functional teams to deliver standardized, repeatable solutions for integrations and office deployments
• Ensure alignment with enterprise architecture, security policies, and operational standards
• Apply a product mindset to enterprise IT services, focusing on lifecycle management, user experience, and continuous improvement
• Partner with technical and product teams to identify integration opportunities that enhance the scalability, resilience, and reusability of shared platforms
• Facilitate prioritization and trade-off decisions across competing initiatives, balancing technical feasibility, business impact, and alignment with enterprise goals
• Define and evolve repeatable integration and deployment playbooks for M&A and office buildouts
• Partner with product and platform teams to align IT services with broader enterprise roadmaps
• Identify and drive opportunities to leverage AI and automation (including Agentic AI) to improve IT service delivery, integration processes, and operational workflows
• Lead programs that incorporate AI-enabled solutions such as intelligent automation, service copilots, and workflow optimization
• Ensure AI initiatives align with enterprise security, governance, and data privacy standards.
• Partner with senior stakeholders across business and technology teams to align on priorities, timelines, and outcomes
• Drive program governance, including roadmap planning, dependency management, risk mitigation, and executive reporting
• Communicate clearly and consistently with leadership on progress, risks, and value delivery
• Manage program budgets, forecasts, and cost optimization across integrations and infrastructure initiatives
• Oversee vendor selection, onboarding, and performance across network, hardware, and service providers

What We’re Looking For 

• 8+ years of experience in Technical Program or Project Management within enterprise technology environments
• Strong experience managing programs involving infrastructure, cloud platforms, systems integration, and enterprise IT services
• Proven ability to deliver complex, cross-functional initiatives at scale
• Experience working in environments where IT services are developed and managed with a product mindset
• Strong understanding of enterprise technology domains (e.g., cloud infrastructure, networking, identity, security, APIs, and integrations).
• Demonstrated ability to partner with engineering and product teams to define roadmaps, prioritize work, and drive delivery.
• Excellent stakeholder management and communication skills, including executive-level reporting.
• Experience managing budgets, vendors, and external partners
• Strong English language skills are required for this role as we have a highly diverse and global business

Bonus Points 

• Experience in gaming, entertainment, or high-growth technology companies.
• Background in internal platforms, enterprise SaaS, or shared service environments
• Experience with AI/ML-driven solutions, including automation or intelligent systems (e.g., Agentic AI, copilots, workflow automation)
• Familiarity with LLM-based applications or AI service delivery models
• Experience driving process improvements across IT, Security, or Operations functions
• PMP, PgMP, Agile, or Product-related certification.
• Experience working in global, matrixed organizations

At Scopely, we create games for everyone - and want to ensure that the people behind our games reflect that!   We are committed to creating a diverse, supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us & embrace the adventure!

Employment at Scopely is based solely on a person's merit and qualifications. Scopely does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We also consider qualified applicants with arrest or conviction records, consistent with applicable federal, state and local law.

This role will have access to sensitive and/or confidential employee or customer personally identifiable information (PII) and/or Company financial information, and therefore will be subject to background checks upon receiving a conditional offer of employment. 

Who You Are:

You are a customer-focused problem solver who thrives in a fast-paced environment. As the first hire in this function, you are a hands-on practitioner who takes pride in getting things right from day one. You are passionate about the Justworks product and possess the technical curiosity to leverage AI and automation to scale our support as we grow. You are comfortable being "in the weeds" with complex inquiries and enjoy the process of documenting insights to define our standard of excellence for international support.

What You’ll Do:

• Own the front-line experience for Admins and EOR employees across phone, email, and chat, providing expert guidance on international payroll, benefits, and platform navigation.
• Partner with International Consultants to navigate complex compliance and HR issues, ensuring customers receive holistic, accurate, and high-touch support.
• Serve as the product expert for the Justworks international offering, guiding customers through the platform and ensuring they maximize its value.
• Collaborate cross-functionally with Product, Operations, and Legal to streamline workflows and bridge the gap between customer needs and internal processes.
• Build the foundational knowledge base by creating the initial documentation, FAQs, and standard operating procedures that will serve as the blueprint for the team’s growth.
• Drive AI & Efficiency initiatives by identifying and implementing automation opportunities to improve support speed and accuracy.
• Close the feedback loop by relaying customer insights to Product and Operations teams, directly influencing the international product roadmap.

How You’ll Do Your Work:

• Act as a systems-thinker by understanding end to end processes and designing efficient and automated support workflows.
• Advocate for the customer while maintaining a focus on risk and compliance considerations.
• Translate complexity by turning nuanced international regulations into clear, actionable guidance for both customers and internal partners.
• Operate with high autonomy, managing a consistent queue of inquiries while simultaneously executing on foundational projects.
• Champion technological solutions, actively promoting the use of AI and knowledge management tools to enhance the customer experience.

Qualifications:

• 4+ years experience in a customer-facing role, ideally with experience in the EOR space.
• Proven track record of building new functions or workflows and automating processes for scale.
• Excellent communication, problem-solving, and consultative skills.
• Native or close to native English fluency (written and verbal).
• Experience working with US-based customers and stakeholders.
• A proactive approach to learning and a track record of using new tools (AI, automation, or knowledge systems) to work more efficiently.
• Ability to work independently as an individual contributor while keeping internal teams updated on customer trends.

Bonus Points:

• Expert-level proficiency with Zendesk, JIRA, or AI-integrated support tools.
• Experience at a high-growth SaaS company.
• Experience with leading others in a team-lead or manager capacity.

The base wage range for this position based in our Mexico City Office is targeted at 600,000 MXN - 750,000 MXN per year (50,000 MXN - 62,500 MXN per month).

#LI-Hybrid #LI-CC1

Professional proficiency in written and spoken English is required, including for resume submission and interviews.

Who You Will Be Working With

As the AI & Software Engineering Senior Manager, you’ll work within Alli, our proprietary digital marketing platform. This group is dedicated to building organizational tools that help orchestrate multimillion-dollar budgets and enable seamless collaboration across globally integrated teams, supporting some of the world’s most recognizable brands.

In this role, you’ll work alongside engineers, product managers, and designers who thrive on tackling challenging problems and building innovative solutions. Together, you’ll leverage AI-powered tools and cutting-edge technology to transform how digital marketing strategies are developed and executed. This team doesn’t just dream up ideas—we bring them to life, delivering real-world impact for our clients and the industry at large.

Our collaborative and fast-paced environment fosters creativity, growth, and innovation. You’ll play a critical role in defining the technical vision and roadmap, driving solutions to complex challenges like data unification, AI-driven automation, and scalable system design. This is an opportunity to lead with purpose, inspire your team, and contribute to a product that’s shaping the future of digital marketing.

What You’ll Be Doing

• Define and manage a multi-year product roadmap in collaboration with Product Managers and Designers to create transformative products.
• Drive innovative projects with a high impact on the media and advertising industry.
• Build and oversee the implementation of complex data integrations via APIs and other common methods.
• Design and manage highly scalable technical solutions, ensuring architectural excellence and cutting-edge performance.
• Conduct code reviews, mentor junior engineers, and provide constructive feedback to help grow your team’s technical expertise.
• Collaborate closely with cross-functional Data & Tech teams to integrate solutions across Alli.
• Champion agile methodologies, maintaining high team productivity and fostering a collaborative, inclusive culture.
• Work within a dynamic environment that embraces short decision-making processes and empowers innovation.

What You Will Bring

• 6+ years of hands-on experience as a software engineer working across the entire SDLC.
• 3+ years leading and managing a team of 5–10 highly skilled developers in an agile SCRUM environment.
• 2+ years working with the MERN stack (MongoDB, Express.js, React, Node.js) or a similar skill set.
• 3+ years of experience working within AWS cloud environments using ECS, Fargate, Lambdas, SQS, Postgres and other similar technologies
• Familiarity with infrastructure-as-code tools such as Terraform, Ansible, Chef, or Puppet to streamline deployments.
• Experience or interest in Generative AI, Large Language Models (LLMs), and platforms like OpenAI, Gemini, Bedrock, or LangChain.
• Experience building a team from the ground up

• Proficiency in automated testing, code reviews, clean code principles, and refactoring strategies to ensure high-quality code.
• Hands-on experience building and scaling RESTful APIs for robust and efficient systems.
• Proficiency in Docker or Kubernetes, with experience managing configurations in containerized environments.

• A commitment to curiosity and adaptability as a continual learner, staying at the forefront of media innovation while prioritizing client success with a customer-focused mindset that seeks opportunities to deliver meaningful value.

As a Cato Customer Success Manager, you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer adoption and expansion and use your customer facing and technical acumen to lead our customers to success.

Curiosity - you have a desire to truly understand our customers' business needs.
Creativity - you can find a sustainable path to yes.
Empathy - you connect at a human level with our customers and you genuinely care

Responsibilities:

• Responsible for the health of the assigned accounts and ensure our customers continue to stay and grow with us and realize the full value of their investment in our technology
• Develop meaningful relationships with key stakeholders within the customer as well as Cato’s teams (Sales, Customer Success, R&D and Support Engineering)
• Own and orchestrate Cato's post sales motion, including conducting QBRs, product adoption maturity assessments, managing renewals and upsells

Requirements:

• 5+ year of experience ideally in a Customer Success role at a high-growth SaaS software, technology vendor, or Cybersecurity company
• Experience in full commercial negotiations as well as some technical escalation
• Experience and exposure working with networking or security software solutions
• Excellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional and compelling manner)
• Ability to effectively listen and truly understand the customer needs, even if they're not effectively articulated, and find sustainable solutions
• Ability to influence and persuade at all levels and gain a ‘Trusted Advisor’ status with key stakeholders
• Must be very well organized and able to work effectively in a nimble and fast-paced environment
• Effective problem solver, shows ownership and wants to see issues resolved
• Comfortable working within a geographically distributed team for a hyper-growth global organization
• Ability to travel up to 25% of the time

Prior Experience:

• Solid technology background, ideally hands-on prior experience on at least a few of the following domains:
• Routing (static, BGP, EIGRP, etc.)
• Switching
• SD-WAN
• Firewalls, Proxy
• Secure Web Gateway/CASB/DLP
• Identity Management (SSO, SAML, LDAP, etc.)
• Threat protection mechanisms (IPS, AM, etc.)
• Load Balancing
• Networking protocol analysis (TCP, UDP, IP, ICMP, etc.)
• WAN, MPLS

#LI-MR1

The Senior CX Manager plays a critical role as a senior technical advisor and strategic partner to Talkdesk’s largest and most complex customers. This role drives measurable business outcomes by leading advanced product adoption, overseeing complex technical initiatives, and ensuring long-term customer success through strategic enablement, and change management.

The Senior CX Manager serves as the bridge between customer stakeholders (technical and business) and Talkdesk’s internal teams to ensure alignment on key business objectives and successful product utilization. In addition to typical customer technical guidance, you will also assume key Customer Relationship Management (CRM) responsibilities to ensure the long-term health and success of our customers.  This unique hybrid role is for a proactive professional who excels at solving complex technical challenges while also fostering strong, lasting customer relationships.

Key Responsibilities

Enterprise Technical Enablement & Delivery Leadership

• Serve as the primary senior technical point of contact for enterprise and strategic accounts.
• Lead complex onboarding, platform optimization, and advanced feature deployments across multi-product environments.
• Define solution scope, delivery approach, and technical roadmap in partnership with customer project managers and internal teams.
• Translate customer business and operational needs into scalable technical architectures and implementation plans.
• Drive use case strategy, feature adoption, and innovation roadmaps aligned to customer goals and Talkdesk product direction.
• Conduct advanced demos and enablement sessions showcasing feature enhancements and new capabilities.
• Establish and disseminate technical best practices across customers and internal teams.
  
  

Customer Success, Program Ownership & Risk Management

• Build and maintain trusted relationships with senior executive and operational stakeholders.
• Support  executive business reviews focused on ROI, KPIs, adoption maturity, and strategic alignment.
• Own the end-to-end management of technical initiatives, including issue tracking, prioritization, and customer communication.
• Proactively identify delivery risks, develop mitigation strategies, and remove roadblocks to ensure program success.
• Act as a senior escalation point for complex technical and delivery issues, coordinating cross-functional resolution.
• Partner with customers on structured change management strategies to ensure sustained adoption and value realization.

Data-Driven Value Realization & Commercial Impact

• Analyze product usage, operational data, and customer insights to identify optimization and expansion opportunities.
• Support renewals and expansion efforts by aligning demonstrated technical value to customer business outcomes.
• Develop customer success stories and case studies highlighting measurable results and enterprise-scale impact.

Cross-Functional Leadership & Professional Services Alignment

• Partner closely with Professional Services, Product, Support, Engineering, Sales, and Customer Success to deliver cohesive outcomes.
• Summarize and communicate customer feedback related to product gaps, bugs, and roadmap considerations.
• Influence internal prioritization by providing structured, data-backed insights from enterprise customers.
• Participate in the sales cycle as needed to gather technical requirements, shape solution approaches, and support proposals or SOWs.
• Contribute to the development of scalable delivery processes, playbooks, and best practices across the CX organization.
  
  

Requirements

• 7–10+ years of experience in Technical Account Management, Professional Services, Customer Success, Solution Consulting, or IT Project Management within a SaaS, CCaaS, or CPaaS environment.
• Fluency in English and Spanish (both written and spoken) is required.
• Preferred experience in financial services, healthcare/lifesciences, retail and consumer products.
• Proven track record of managing and delivering complex technical initiatives for enterprise customers.
• Strong technical acumen, including experience with APIs, CRM systems (e.g., Salesforce), and modern cloud-based enterprise platforms.
• Demonstrated experience defining scope, managing delivery plans, and coordinating multi-workstream projects.
• Experience with agile and/or waterfall implementation methodologies; PMP or equivalent certification preferred.
• Ability to align technical solutions to strategic business outcomes and ROI.
• Executive-level communication skills with the ability to influence and advise senior stakeholders.
• Strong analytical and problem-solving skills, with comfort operating in ambiguous environments.
• Excellent written and verbal communication skills with a consulting mindset and high attention to detail.
• Experience with contact center technology or customer experience platforms strongly preferred.
• Willingness to travel up to 25–30%.
• Commitment to continuous learning and enablement related to Talkdesk’s evolving platform and innovations.

The Customer Success Manager will be responsible for our SMB market customers, with the goal of offering scalable strategies to ensure customer success through the use of our Blip products.

As a CSM, you will be responsible for building relationships with customers, understanding their needs, and guiding the strategies that will drive their success in adoption and continuity processes.

The main responsibilities you will have are:

• Relationship development:
• Establish and maintain strong relationships with customers, becoming a trusted point of contact.
• Gain a deep understanding of customers' goals and challenges, anticipating their needs through data.
• Onboarding process:
• Design and implement effective onboarding processes so that customers can use our products in the best possible way.
• Collaborate with internal teams to promote a positive experience throughout the continuous process.
• Continuous process: Developing customer success strategies:
• Develop and implement scalable strategies for customer success.
• Identify patterns of success and create 1:1, 1:few and 1:many action plans for potential customers at risk of churn.
• Data and metrics analysis:
• Use customer success data and metrics to assess the health of your customer portfolio accounts.
• Develop KPIs to measure customer success and continuously improve strategies.
• Training and education:
• Provide ongoing training to customers on the features and capabilities of Blip products.
• Develop educational materials and resources to improve understanding and use of the platform.
• Problem management:
• Be the voice of the customer within Blip, so that their main technical/relational problems are shared and, together with internal teams, we work on solutions, thus contributing to customer satisfaction.
• Customer feedback:
• Constantly gather customer feedback and share ideas with internal teams.
• Contribute to the continuous improvement of the platform based on the feedback received.
• Propose projects and actions that contribute to the continuous improvement of your customer portfolio.

Key Requirements

• Minimum 2 years of experience in customer success.
• Exceptional communication and negotiation skills and the ability to build relationships that will help you in your daily challenges.
• Strong analytical skills, sense of prioritisation and ability to work with data to guide decision-making.
• Experience in digital projects/products: software, systems, interfaces.
• Experience in project/product management and quality control.
• Creative problem-solving skills.
• Results-oriented, with the ability to manage multiple projects simultaneously.
• Advanced English and/or Spanish.

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

· Be Extraordinary by Leading Collectively to Inspire transformational Creativity.

· Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.

· Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

ABOUT THE ROLE: 

The Data Operations manager is responsible for managing the development and maintenance of business intelligence and data quality compliance tools. You must also be comfortable with acting as the subject matter expert in the tools and processes you manage, along with being able to gather knowledge from other SMEs and requirements from key stakeholders. In this role, you will also manage the creation of project plans, prioritization of tasks, and hold all responsible parties to deadlines and deliverables. The Data Operations manager is expected to facilitate the progression of projects through status meetings and act as the intermediary between project teams. You will report to the Associate Director or Director and will provide overviews of project status, progression and roadblocks. This role requires a strong familiarity with all available analytics and technology tools, both syndicated and proprietary.                                                                                        

YOUR IMPACT: 

Business Analysis/Project Management 

• Analyze data and consult with subject matter experts to design and develop business requirements for various tools and processes; Create, gather and write Business and Technical Requirements Documents 

• Act as the subject matter expert for questions/projects relating to data quality, BI tools, business rules; Ensure that best practices are being followed amongst all projects 

• Must familiarize themselves with the full campaign implementation workflow across all functional teams, including campaign set up, launch, testing, reporting and reconciliation 

• Create and manage project timelines and tasks in project management tools; manage the allocation of resources and effort across projects 

• Facilitate communication and progression of tasks through regular status meetings and working sessions; proactively elevate and resolve project roadblocks and issues 

Data Quality/Compliance 

• Manage the investigation and resolution of potential data issues existing within business intelligence tools 

• Proactively identify, propose and generate targeted solutions for data quality issues and operational inefficiencies; must collaborate with cross-functional teams to devise solutions and training plans 

• Track the progress and resolution of data issues, elevating any critical issues to upper management 

• Supervise Senior Associates and Associates to perform data quality assurance and data processing tasks 

Overall 

• Effectively keep track of and manage a high volume of tasks across multiple stakeholders and projects 

• Builds positive relationships with internal teams; effectively communicate roles, responsibilities and expectations 

• Builds positive relationships with vendors and partners 

YOUR QUALIFICATIONS: 

• Bachelors or advanced degree in Statistics, Economics, Business, Math, Computer Science, or Sciences is preferred 

• Minimum 3 years’ experience in data governance processes in a data warehousing, ETL and business intelligence environment 

• 3 years’ experience in media; digital Investment, analytics, or ad operations is preferred 

• 1-2 years’ experience in business analysis 

• Experience and understanding of processes across multiple media channels (digital, search, social, offline, etc.); Experience in handling diverse datasets (paid media, owned, etc.) 

• Strong familiarity with relational database management systems; Experience with SQL, Microsoft Azure a plus 

• Familiarity with project/product management tools like Smartsheets, Azure DevOps/VSTS 

• Familiarity with business intelligence tools such as Tableau, PowerBI, Datorama, DOMO, Looker, GDS 

• Experience with advertising campaign management/buying platforms such as Sizmek, DCM, Moat, DV, IAS, Mediaocean, Media Tools, Nielsen, ComScore, Facebook, Twitter, Pinterest, Snapchat, 4C, Brand Networks, YouTube, Google Ads, Bing, Kenshoo, SA360, DV360, Google Analytics, Adobe Analytics 

• Advanced excel data manipulation skills required; VBA/macros is a plus 

• Familiarity with programming languages/development tools a plus: Python, R, JavaScript, GitHub, etc.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include access to internal learning platforms, certifications, and training sessions, life insurance, wellness programs, significant paid time off, preferential partner discounts, employee mental health awareness day, and more.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

For Mexico:

This position is available in a Remote or Hybrid Work Modality. The candidate must perform their work from any location within Mexico. Only Mexican nationals residing in the country or foreign nationals with a valid work permit may apply. Remote work from abroad is not permitted under any circumstances.

For Colombia:

This position is in a Remote or Hybrid Work Modality and must be performed within Colombian territory. Only candidates residing in Colombia with a valid work permit may apply. Remote work contracts do not allow employment or relocation abroad.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy ) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted.

Scale AI is looking to hire a highly motivated and enthusiastic Global Travel & Expenses Manager to join its Corporate Accounting team. This crucial role will play an integral part in building its global travel and expense operations in a fast-paced environment. This role will be responsible for managing the strategic Travel program and expenses cycle and supporting the month-end close process. You must have strategic thinking, strong analytical skills and an eagerness to learn, as well as be a collaborative team player.  You’ll need to not be afraid to roll up your sleeves and pivot between high-level vendor negotiations and hands-on system troubleshooting and also doing tactical work. 

What you’ll be doing:

• Design and execute the global travel category strategy, leading end-to-end supplier selection (RFP), onboarding, and lifecycle management for airlines, hotels, and ground transportation.
• Architect high-leverage negotiation strategies to secure preferential rates and corporate benefits, ensuring maximum ROI on the company’s annual travel spend.
• Champion "Preferred Supplier" adoption through creating policies, data-driven influence and internal marketing, optimizing corporate leverage and volume-based discounts.

• Govern the global Travel & Expense (T&E) ecosystem, overseeing corporate credit card programs and employee reimbursements to ensure 100% alignment with fiscal policy and tax compliance.
• Execute rigorous internal controls and audits, identifying leakage or non-compliant spending patterns and implementing corrective action plans.

• Pioneer process optimization by auditing existing workflows and designing automated, scalable solutions that reduce friction for the traveler while increasing back-office efficiency.
• Serve as the Functional Product Owner for travel-related technologies (e.g., Navan, Brex, etc), managing system integrations, troubleshooting technical hurdles, and leading future-state implementations.
• Synthesize T&E data into actionable insights, delivering ad-hoc analysis and executive reporting that informs budgetary decisions and policy shifts.

What we’re looking for:

• Minimum 4 years of Travel, AP and/or accounting experience.
• Experience with OBT software (Navan, Spotnana, Egencia, etc).
• Experience with employee expenses systems: Netsuite, Coupa, Brex or other major systems.
• Bachelor’s degree in Accounting/Finance, or related degree.
• Strong understanding of full global travel industry.
• Excellent organizational skills and ability to handle multiple priorities within deadlines.
• Excellent AI, problem-solving skills and high level of attention to detail.
• Excellent verbal and written communication skills in English.
• Proficient knowledge of Microsoft Excel.
• Remote based in México.
• 15% travel, primarily to the USA but potentially also to worldwide Scale travel locations

Nice-to-haves:

• Experience with S2P software (Brex, Zip, LevelPath and/or Navan).
• Prior experience at a fast growing start-up or public company.
• Passion for the AI industry.

Role Summary

As the Data Partnerships Manager, you will lead the telco partnerships and management of major Mobile Network Operators and Mobile Identity data partners across the Americas (US, LATAM). You will be the primary relationship owner for high-impact deals, driving the end-to-end telco services sourcing process of KYC Match, Age Verification, SIM Swap, Silent Verify, etc., from identification to contract negotiation and ongoing performance management.

You’ll serve as a bridge between internal stakeholders (product, sales, legal, finance) and external Mobile Network Operators or data providers, ensuring alignment, compliance, commercial optimization, and execution.

Key Responsibilities

• Develop and execute the sourcing roadmap for Communications Service Providers (CSPs) and data providers across the Americas (US & LATAM), aligning to product and revenue goals.
• Identify, evaluate, and prioritize prospective CSP / data providers (telcos, aggregators, alternative data sources).
• Lead outreach, business development, counterparty research, and negotiations.
• Drive full lifecycle contract process (term sheets, commercial terms, signature, renewals).
• Assess legal / compliance / privacy / technical readiness of providers (coordinate with legal, privacy, technical teams).
• Manage vendor onboarding, integration planning, and go-live readiness.
• Conduct quarterly business reviews and ongoing performance tracking with partners.
• Provide market intelligence and feedback to product, strategy, and sales about partner gaps, pricing, and use cases.
• Collaborate cross-functionally with product, engineering, sales, finance, legal, and operations.

Required Qualifications & Skills

• 7+ years of experience in CSP / telecom / data partnerships, or in a related role (e.g., mobile connectivity, identity, fraud) or related fields such as end-user onboarding, AML, or biometric authentication services.
• Deep understanding of telecom architecture (signaling, routing, API connectivity) and CSP business models.
• Experience negotiating commercial and technical contracts.
• Strong knowledge of data privacy, regulatory compliance (GDPR, CCPA, regional LATAM privacy regimes - LGPD).
• Excellent stakeholder management skills; ability to influence senior leadership.
• Analytical mindset: able to evaluate cost models, KPIs, and vendor performance.
• Fluent in English and Spanish (written & spoken).
• Comfortable working across multiple time zones.
• Willingness to travel (10-25%).

Preferred / Nice-to-Have

• Prior experience working with identity / fraud / verification / telecom APIs / AML
• Experience in NORAM & LATAM / regulatory complexity
• Relationships in CSP / telecom / aggregator networks in LATAM and US
• MBA or advanced degree

KPIs & Success Metrics

• Number and quality of new CSP / data partnerships executed
• Drive costs of connectivity improvement
• Uptime and SLAs compliance by partners
• Revenue contribution or enabled coverage via those partnerships
• Time-to-onboard (from selection to live)
• Vendor churn / renewal rates
• Internal stakeholder satisfaction (product, sales, legal)

We’re looking for an Engineering Manager to join Smartly and lead one of our teams within our 250+ person Product & Engineering organization.

In this role, you’ll lead a team building the next generation of AI-driven workflows on top of our core product. From creative manipulation and editing to intelligent automation that helps our customers produce high-performing content at scale. This is not just about shipping features, but about crafting experiences and workflows our customers will genuinely love and rely on.

As an Engineering Manager, you’ll be responsible for guiding your team to deliver meaningful, high-quality outcomes with clarity and purpose. You’ll invest deeply in your people through coaching, regular 1:1s, and thoughtful development planning, while proactively removing obstacles and creating an environment where engineers can do their best work.

This is a unique opportunity to shape a cornerstone product at the intersection of AI, creativity, and performance marketing. You get to lead a talented team solving problems that directly impact customers worldwide.

Tech Stack: NodeJS, TypeScript, React, Kubernetes, PostgreSQL, Redis, Kafka

Read more about the our developer ways of working: Engineering at Smartly

 What you’ll do:

• Build and lead an autonomous Fullstack development team. Lead by example.
• Facilitate the team at team level. Enable them.
• Care about your team members' growth and development. Go far together.
• Tackle ambitious technical problems and add your mark to our Engineering culture. Help us grow.

What we’re looking for:

• You are an experienced people leader with proven ability in building and leading high-performing teams
• You have experience throughout the full software life-cycle in an environment with multiple teams
• You have built and maintained large-scale, high-availability web applications with an active and growing user base
• You have experience in various agile development practices as well as the pragmatism to know which tradeoffs are acceptable and a sharp focus on delivery.
• Ability to deliver constructive feedback that leads to meaningful changes and growth.
• Empathy and user-focused mentality: you care deeply about the product experience, you understand users’ motivations and frustrations, and you genuinely want to help them
• You are a skilled developer. You will need to be also hands-on when coaching the team members to new technical and professional heights, which can involve code reviews, pair programming, etc
• You are able to work on-site at our Mexico city office 3 days / week

Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our Culture Handbook!

What to Expect from Our Recruitment Experience:

• Meet your Recruiter: Get to know each other and learn about working at Smartly.
• Meet the Hiring Manager: Gain deeper insights into the role.
• Technical Interview: Engage in an interactive discussion around Systems Design and Architecture.
• Leadership Skills: Final discussion will be focusing on your experience as a manager.

Yalo

Hi! We’re Yalo! We’re on a mission to revolutionize how businesses sell in an omnichannel way with our intelligent sales platform and intelligent agents powered by cutting-edge AI. Imagine a world where businesses seamlessly connect with their customers across every channel—offering personalized experiences, anticipating needs, and delivering what they want with ease. That’s the reality we’re building at Yalo.

Born in Latin America and driven by its spirit of innovation, we’re transforming sales for businesses around the globe. From empowering businesses in emerging markets to helping enterprises scale intelligently, we’re redefining how companies engage with their customers and drive growth.

At Yalo, we believe the future of sales is personalized, omnichannel, intelligent, and conversational. Join us as we empower businesses to build stronger relationships and achieve remarkable results worldwide!

Your Mission

Turn Yalo’s partnerships into a self-sustaining, revenue-generating growth engine by sourcing, integrating, and scaling high-impact strategic alliances.

You will work directly with our Head of Partnerships to identify new partner opportunities, build technical integrations, and create repeatable partner programs that expand distribution and generate revenue.

This is a hands-on role where business development meets technical execution.

What will you be doing?🧠

• Build and scale strategic partnerships
• Identify, qualify, and close partnerships with platforms, marketplaces, and distribution channels that expand Yalo’s reach.
• Deliver working technical integrations
• Work with APIs, integrations, and partner platforms to launch real technical connections between Yalo and partner ecosystems.
• Run product demos and partner enablement
• Lead technical demos with partners, create onboarding materials, and enable partners to activate and sell Yalo independently.
• Drive revenue through partnerships
• Build partner pipelines, structure commercial models, and track the revenue generated through partner channels.
• Build systems that scale
• Create playbooks, automation, dashboards, and enablement tools so the partnerships function can grow efficiently over time.

What are we looking for?💻

• 4 years of experience in partnerships, business development, or growth roles with technical exposure
• Hands-on experience with digital marketing platforms (Google Ads, Meta Ads, etc.)
• Comfortable working with APIs, webhooks, and integration tools (Zapier, Postman, or similar)
• Experience delivering product demos to external partners or clients
• Proven ability to move partnerships from agreement → integration → revenue
• Strong analytical and commercial thinking
• Experience in SaaS, AI, marketplaces, or platform businesses is a strong plus
• Based in Mexico City or willing to relocate
  
  

The type of person who thrives at Yalo🫀

• Curious — constantly exploring new technologies, platforms, and ecosystems
• Entrepreneurial — operates independently and takes initiative
• Collaborative — works closely with Product, Engineering, Sales, and Marketing
• Resilient — comfortable navigating ambiguity and technical challenges
• Builder mindset — creates systems and processes that scale
  
  

What we offer 💙

• Unlimited PTO
• Competitive compensation + performance variable
• Flexible schedule driven by results
• Hybrid culture in Mexico City
• International team working at the frontier of AI
  
  

Most importantly, you’ll join a company where you can build things from scratch and see the impact of your work quickly.