Linqia is the leader in the influencer marketing industry. We’re a growing tech start-up, having experienced 100% year-over-year growth and break-even. At Linqia, we partner with the world’s largest brands including Danone, AB InBev, Kimberly-Clark, Unilever, and Walmart to build compelling and effective influencer marketing campaigns. Our AI-driven platform and team of experts are leading the transformation of influencer marketing.

We value intelligence, recognize talent and have instilled a culture that supports career development and growth for our employees. We thrive on innovation and accountability, with a customer first attitude that adds true value to everything we touch. Our team members are smart, hard-working, have integrity and love to have fun as we play to win.

SOFTWARE AND INFRASTRUCTURE DEVOPS ENGINEER

Experience level  3+ YoE supporting production saas in AWS 

Location Anywhere in LATAM preferably in Colombia

Employment type Full‑time contract

ABOUT THE ROLE

Build out  a cloud‑native team that owns the entire software delivery life cycle on Amazon Web Services. You will combine deep Kubernetes expertise with Python and shell scripting to automate, monitor, and continuously improve the Linqia platform while driving FinOps practices to keep our cloud footprint efficient. Work in a GitOps culture where every change is delivered through pull requests and rolled out by automated pipelines.

WHAT YOU WILL DO

• Design, maintain, and evolve our AWS account structure, VPC networking, IAM policies, security boundaries, and cost‑management controls using Terraform and the AWS console
• Maintain secure networking layers with AWS load balancers, ingress controllers, service‑mesh policies, network policies, and zero‑trust principles
• Operate and harden production‑grade Kubernetes clusters on AWS EKS, including upgrades, service mesh, policy management, and multi‑cluster architectures driven by Argo CD
• Build reusable infrastructure‑as‑code modules with Terraform that provision cloud resources in minutes while enforcing tagging standards and least‑privilege access
• Create self‑service CI/CD pipelines in Jenkins and GitHub Actions for fast, safe releases with automated testing and promotion across environments
• Deliver real‑time observability with Datadog, Prometheus, Grafana, CloudWatch, and OpenTelemetry, and use these tools to assist in solving production bugs and issues
• Administer and maintain purpose-built Linux VMs via configuration management tools like Puppet, Ansible, or Chef
• Deploy, scale, and maintain databases on AWS (Aurora, PostgreSQL, MySQL, OpenSearch, etc.), maintaining high database performance/uptime, optimizing tables and datasets, and ensuring disaster recovery protocols are in place.  
• Support developers by maintaining Podman‑based local dev boxes and Kubernetes staging environments that mirror production, ensuring smooth hand‑off from local code to cloud‑native deployments
• Implement FinOps practices: track and forecast AWS spend, enforce cost‑allocation tagging, identify rightsizing opportunities, manage Savings Plans or Reserved Instances, and build cost‑optimisation dashboards for engineering and finance stakeholders
• Write automation utilities and command‑line tools in Python and craft shell scripts that glue components and workflows together
• Champion reliability through incident reviews, capacity planning, game days, chaos testing, and service‑level objective tracking
• Collaborate in Agile rituals, plan sprints, refine backlog tickets, and pair with peers to spread DevOps and FinOps best practices

WHAT YOU BRING

• Bachelor degree in Computer Science or equivalent practical experience
• three plus years working with cloud infrastructure or platform engineering focused on AWS
• Deep hands‑on experience with Kubernetes, preferably EKS, covering upgrades, networking, storage, RBAC, and custom resources
• Proficiency in Python and Bash or Zsh scripting
• Strong understanding of core AWS services EC2, VPC, IAM, ALB, S3, RDS, CloudFormation, and CloudWatch
• Demonstrated experience applying FinOps principles: cost monitoring, forecasting, and optimisation on AWS
• Solid experience with Docker and container runtimes, with emphasis on Podman for local development environments
• Hands‑on practice with configuration‑management tools such as Ansible or Puppet and infrastructure‑as‑code with Terraform
• Proven use of Datadog for metrics, logs, and APM, plus familiarity with Prometheus and Grafana dashboards
• Comfortable with Git‑based workflows, feature branching, and pull‑request reviews
• Strong SQL skills and a deep understanding of relational database internals
• Competent in Linux administration, process troubleshooting, and performance tuning
• Practical knowledge of TCP/IP, HTTP, TLS, DNS, and common networking tools
• Clear communication skills and an ability to translate complex technical topics to diverse audiences
• Familiarity with Scrum or Kanban and a continuous‑improvement mindset

EXTRA CREDIT

• AWS certifications such as Solutions Architect, DevOps Engineer, or FinOps Practitioner
• Experience with AWS security tooling GuardDuty, Security Hub, IAM Access Analyzer, and KMS
• Building data pipelines with Apache Spark, Flink, or similar frameworks
• Implementing event‑driven architectures with Kafka Streams or KSQL
• Applying SRE practices such as error budgets and service‑level dashboards
• Exposure to machine‑learning workflows, ModelOps, or MLOps in production

_{This position description is intended to describe the duties most frequently performed by an individual in this position. Linqia is an equal opportunity employer supporting workforce diversity. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.}

_{Headhunters and recruitment agencies may not submit resumes or candidates through this Web site or directly to employees. Linqia does not accept unsolicited headhunter and agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with us.}

Linqia is the leader in the influencer marketing industry. We’re a growing tech start-up, having experienced 100% year-over-year growth and break-even. At Linqia, we partner with the world’s largest brands including Danone, AB InBev, Kimberly-Clark, Unilever, and Walmart to build compelling and effective influencer marketing campaigns. Our AI-driven platform and team of experts are leading the transformation of influencer marketing.

We value intelligence, recognize talent and have instilled a culture that supports career development and growth for our employees. We thrive on innovation and accountability, with a customer first attitude that adds true value to everything we touch. Our team members are smart, hard-working, have integrity and love to have fun as we play to win.

SOFTWARE AND INFRASTRUCTURE DEVOPS ENGINEER

Experience level  3+ YoE supporting production saas in AWS 

Location Anywhere in LATAM preferably in Colombia

Employment type Full‑time contract

ABOUT THE ROLE

Build out  a cloud‑native team that owns the entire software delivery life cycle on Amazon Web Services. You will combine deep Kubernetes expertise with Python and shell scripting to automate, monitor, and continuously improve the Linqia platform while driving FinOps practices to keep our cloud footprint efficient. Work in a GitOps culture where every change is delivered through pull requests and rolled out by automated pipelines.

WHAT YOU WILL DO

• Design, maintain, and evolve our AWS account structure, VPC networking, IAM policies, security boundaries, and cost‑management controls using Terraform and the AWS console
• Maintain secure networking layers with AWS load balancers, ingress controllers, service‑mesh policies, network policies, and zero‑trust principles
• Operate and harden production‑grade Kubernetes clusters on AWS EKS, including upgrades, service mesh, policy management, and multi‑cluster architectures driven by Argo CD
• Build reusable infrastructure‑as‑code modules with Terraform that provision cloud resources in minutes while enforcing tagging standards and least‑privilege access
• Create self‑service CI/CD pipelines in Jenkins and GitHub Actions for fast, safe releases with automated testing and promotion across environments
• Deliver real‑time observability with Datadog, Prometheus, Grafana, CloudWatch, and OpenTelemetry, and use these tools to assist in solving production bugs and issues
• Administer and maintain purpose-built Linux VMs via configuration management tools like Puppet, Ansible, or Chef
• Deploy, scale, and maintain databases on AWS (Aurora, PostgreSQL, MySQL, OpenSearch, etc.), maintaining high database performance/uptime, optimizing tables and datasets, and ensuring disaster recovery protocols are in place.  
• Support developers by maintaining Podman‑based local dev boxes and Kubernetes staging environments that mirror production, ensuring smooth hand‑off from local code to cloud‑native deployments
• Implement FinOps practices: track and forecast AWS spend, enforce cost‑allocation tagging, identify rightsizing opportunities, manage Savings Plans or Reserved Instances, and build cost‑optimisation dashboards for engineering and finance stakeholders
• Write automation utilities and command‑line tools in Python and craft shell scripts that glue components and workflows together
• Champion reliability through incident reviews, capacity planning, game days, chaos testing, and service‑level objective tracking
• Collaborate in Agile rituals, plan sprints, refine backlog tickets, and pair with peers to spread DevOps and FinOps best practices

WHAT YOU BRING

• Bachelor degree in Computer Science or equivalent practical experience
• three plus years working with cloud infrastructure or platform engineering focused on AWS
• Deep hands‑on experience with Kubernetes, preferably EKS, covering upgrades, networking, storage, RBAC, and custom resources
• Proficiency in Python and Bash or Zsh scripting
• Strong understanding of core AWS services EC2, VPC, IAM, ALB, S3, RDS, CloudFormation, and CloudWatch
• Demonstrated experience applying FinOps principles: cost monitoring, forecasting, and optimisation on AWS
• Solid experience with Docker and container runtimes, with emphasis on Podman for local development environments
• Hands‑on practice with configuration‑management tools such as Ansible or Puppet and infrastructure‑as‑code with Terraform
• Proven use of Datadog for metrics, logs, and APM, plus familiarity with Prometheus and Grafana dashboards
• Comfortable with Git‑based workflows, feature branching, and pull‑request reviews
• Strong SQL skills and a deep understanding of relational database internals
• Competent in Linux administration, process troubleshooting, and performance tuning
• Practical knowledge of TCP/IP, HTTP, TLS, DNS, and common networking tools
• Clear communication skills and an ability to translate complex technical topics to diverse audiences
• Familiarity with Scrum or Kanban and a continuous‑improvement mindset

EXTRA CREDIT

• AWS certifications such as Solutions Architect, DevOps Engineer, or FinOps Practitioner
• Experience with AWS security tooling GuardDuty, Security Hub, IAM Access Analyzer, and KMS
• Building data pipelines with Apache Spark, Flink, or similar frameworks
• Implementing event‑driven architectures with Kafka Streams or KSQL
• Applying SRE practices such as error budgets and service‑level dashboards
• Exposure to machine‑learning workflows, ModelOps, or MLOps in production

_{This position description is intended to describe the duties most frequently performed by an individual in this position. Linqia is an equal opportunity employer supporting workforce diversity. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.}

_{Headhunters and recruitment agencies may not submit resumes or candidates through this Web site or directly to employees. Linqia does not accept unsolicited headhunter and agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with us.}

Medellin, Colombia

Hybrid model (2 days per week at the office)

About the role

We’re hiring a Senior SRE for a Platform Engineering team inside NICE/LiveVox. This is a builder / owner role: you’ll design and evolve the AWS platform foundations that product engineering teams rely on to run services safely and efficiently.

This is not a ticket-queue operations job. We’re looking for someone who enjoys ambiguous problems, makes sound engineering decisions, and builds automation to reduce toil long-term.

What you’ll do (Key Responsibilities)

• Own platform reliability outcomes across AWS: availability, latency, resiliency, and operational readiness.
• Design and implement platform foundations (IAM, networking, compute, deployment patterns, and guardrails) that enable teams to build safely at scale.
• Build infrastructure automation using IaC (Terraform) and CI/CD workflows that improve repeatability and reduce manual work.
• Lead incident response for platform-level issues (detection → mitigation → root cause analysis → permanent fixes) and drive measurable prevention.
• Improve observability and operational maturity (metrics, logs, traces, SLOs, alert design) with a bias toward actionable signals.
• Partner with engineering teams to improve service design, deployment safety, and runtime behavior through pragmatic reviews and mentoring.
• Document and standardize platform patterns, runbooks, and decision records so the system gets easier to operate over time.

What we’re looking for

We’re not looking for a specific background as much as strong ownership and technical judgment. You’ll be successful here if you are comfortable being the person who says:
“Here’s the tradeoff, here’s the decision, here’s how we’ll measure if it worked.”

Minimum qualifications

• 5+ years in SRE / Platform Engineering / Infrastructure Engineering (or similar)
• Strong experience operating services in AWS in production
• Strong Linux fundamentals and troubleshooting skills (used for engineering judgment, not ticket processing)
• Experience building automation with Infrastructure as Code (Terraform strongly preferred)
• Fluency with at least one language used for automation (Python, Go, or similar)
• Clear written and verbal communication (you can explain complex operational topics without drama or vagueness)

Preferred qualifications

• Experience designing multi-account AWS environments, governance controls, and secure-by-default patterns
• Deep familiarity with Kubernetes, ECS/Fargate, or other production orchestration platforms
• Experience with SLO-based reliability, alert tuning, and reducing operational noise
• Experience mentoring engineers or leading reliability efforts across teams

This role is a good fit if you…

• Prefer engineering fixes over repeating manual work
• Can work with incomplete information and still make good decisions
• Enjoy building “paved roads” (platform standards) that teams can use independently
• Are curious, self-directed, and comfortable taking ownership without needing constant direction

This role is probably not a fit if you…

• Want a role primarily focused on helpdesk-style support, routine ticket queues, or “keep the servers patched” operations
• Prefer clearly defined tasks over designing solutions in ambiguous situations
• Avoid cross-team collaboration, tradeoff conversations, or writing down decisions

(That’s not a judgment — it’s just not this job.)

#LI-Hybrid

About the team:

The Fleet Operations Team drives uptime and operational performance across Formic’s growing fleet of deployed robotic systems. Working inside live manufacturing environments, the team diagnoses issues, restores production, and continuously improves system reliability at scale. Fleet Operations operates at the intersection of robotics, controls, and real-world factory execution, ensuring Formic’s automation delivers consistent, measurable performance across diverse industrial applications.

About the role:

As a Remote Service Coordinator, you will play a critical role in supporting the day-to-day execution of our Field Service organization. You will manage service scheduling, monitor customer site needs, triage inbound communications, and ensure the right technician is deployed at the right time.

You will serve as the first point of contact for inbound service calls, quickly gathering key context and routing issues to the appropriate field engineer or internal team. Success in this role requires strong organizational discipline, clear communication, and the ability to maintain clarity in a fast-moving environment with shifting priorities.

In this role you will:

• Answer inbound calls from customers and partners with professionalism and urgency
• Gather key context to determine whether the request requires technical support, service dispatch, or escalation
• Route calls to the correct Field Service Engineer or internal team based on region, expertise, and availability
• Log call details and follow-up items in ticketing, Slack, email, and CRM systems
• Maintain and adjust the live Field Service schedule to reflect real-time changes and shifting priorities
• Monitor incoming emails, alerts, and customer updates to identify risks and action items
• Track travel plans, site access windows, and technician availability to prevent gaps or overlaps
• Escalate urgent issues early when leadership visibility is required
• Prepare and facilitate daily service huddles with clear visibility into upcoming work, coverage needs, and open issues
• Support shift transitions and weekend/on-call handoffs by capturing and documenting key updates
• Escalate site delays, resourcing gaps, and repeat issues as needed
• Maintain documentation and standard work related to scheduling, call handling, and service workflows
• Partner with service leadership to improve tools, processes, and operational clarity
• Use Slack, MaintainX, Salesforce, and internal systems to support day-to-day execution
• Track technician utilization, site coverage, and system downtime
• Identify trends in call types, repeat issues, and areas where better routing or documentation would help reduce friction

What makes you a great fit:

• 3-5 years of experience in service coordination, customer support, technical scheduling, or dispatch operations
• Experience supporting field service teams in automation, robotics, manufacturing, or industrial environments
• Comfort operating across multiple systems and communication channels simultaneously
• Fast, clear communicator with a calm and professional phone presence
• Advanced English proficiency (CEFR C1 or higher) required to confidently manage live customer calls and technical conversations

Compensation: Compensation for this remote contractor role will be determined based on the scope of work, level of responsibility, and the contractor’s experience. The final compensation structure will be outlined in the independent contractor agreement.

Our Total Rewards

At Formic, we believe people do their best work when they feel supported both professionally and personally. For international consultants, we offer a focused set of benefits and engagement perks designed to support flexibility, ownership, and impact, including:

• Equity in Formic: Participate in our stock option program and share in the success of a fast-growing start-up backed by leading global investors
• Home Office Stipend: A one-time allowance for fully remote and hybrid employees to support an at-home or on-the-road work setup
• Monthly Cell Phone Reimbursement: Monthly stipend toward personal phone and internet expenses
• Flexible Time Off: Take the time you need, when you need it, supported by our flexible PTO policy

Compensation Philosophy

Formic’s pay and equity packages are thoughtfully benchmarked against peer companies at a similar growth stage within each local market. Equity represents a meaningful part of our mutual investment: when Formic succeeds, so do you.

Final offers are customized based on experience, geographic location, and local market considerations, along with a candidate’s preferred balance of cash and equity. Our goal is to attract and reward top talent who will have significant impact, and we are open to thoughtful discussions to align on the right structure.