Role Overview

As a Founding Senior Customer Engineer at Federato, you’ll be a hands-on in helping insurance carriers and MGUs realize the full power of RiskOps. You’ll partner with Sales to lead technical discovery, solution design, and demo delivery. You’ll also co-create the systems, tools, and content that drive our early SE motion.

What You'll Be Doing

• Own technical sales engagements from discovery through close
• Deliver tailored, high-impact demos focused on business outcomes
• Translate customer workflows into Federato configurations — including quoting, rating, endorsements, and portfolio optimization
• Lead RFP and security questionnaire completion in collaboration with Product and Security teams
• Build and maintain reusable demo environments reflecting target customer segments
• Develop onboarding materials, configuration libraries, and example rating logic
• Partner with the Manager, Pre-Sales and Product Marketing to refine messaging frameworks and technical collateral
• Co-define and continuously improve the pre-sales lifecycle (discovery, solutioning, handoffs, etc.)
• Contribute to shared team assets like:
  • Discovery playbooks
  • Configuration scopes and success criteria templates
  • Demo setup guides and walkthroughs
• Collaborate with Product and Engineering to align roadmap with customer pain points
• Surface recurring objections and product gaps with clarity and context
• Provide post-sale context to Implementation & Customer Success

Who We Hope You Are

• 6–10+ years in technical pre-sales, solutions engineering, or technical consulting
• Hands-on experience in demos, architecture design, and enterprise sales support
• Strong insurance domain knowledge (or curiosity to learn quickly)
• Familiarity with policy lifecycle management, rating, quoting, and underwriting systems
• Ability to communicate technical value to both execs and practitioners
• Coding competence in Javascript and SQL
• Up to 30% Travel

The SCADA Engineer supports and operates the systems, processes, and technologies surrounding EQT’s SCADA environment. This includes providing ongoing maintenance, troubleshooting, user management, and new application development.

This position is more technically oriented than SCADA Specialist roles and focuses heavily on Ignition, eACM, and Autosol platforms, along with their corresponding interfaces. The role involves translating business and operational requirements into technical solutions that improve data collection, reporting, system integration, and overall performance.

The SCADA Engineer I/II responsibilities include but are not limited to:

• Support daily SCADA operations, including system maintenance, troubleshooting, user administration, and application development
• Gather and interpret business requirements and translate them into technical designs, enhancements, and integrations
• Design, develop, and modify SCADA displays and system configurations for new and existing facilities, including:
• Device/point and polling configuration
• Display creation and data validation
• Advanced control interfaces
• Management of associated Salesforce cases
• Provide advanced support for MQTT, Edge devices, and RTU/PLC communications ensuring reliable data flow across systems
• Ensure all SCADA displays, alarms, and communications comply with EQT’s internal SOPs and Production standards
• Leverage a deep understanding of system architecture to solve complex technical problems and improve system performance and usability
• Perform system audits and analyses, including:
• Critical point validation
• SOP compliance checks
• Server data and event log reviews
• Develop and deliver training materials and sessions for internal users and SCADA Specialists
• Lead/Coordinate M&A activity, system upgrades, maintenance, and performance improvements, ensuring minimal operational disruption through testing and validation
• Collaborate with vendors and internal IT teams to support infrastructure and application initiatives
• Provide input into SCADA architecture, cybersecurity, and high-availability (redundancy) design, and assist in system buildout and testing
• Contribute to SCADA design strategy across applications and infrastructure

Required Experience and Skills:

• Bachelor’s degree in Engineering, Computer Science, or a related technical field (or equivalent experience)
• 2+ years of experience supporting SCADA systems in oil & gas or industrial environments (upstream experience preferred)
• Working knowledge of Ignition, eACM, Autosol, or similar SCADA platforms
• Familiarity with OPC-UA, MQTT, and industrial communication protocols
• Experience with data integration, databases, and system interfaces
• Programming/scripting experience (e.g., Python, SQL, or similar) preferred
• Strong analytical and problem-solving skills with attention to detail
• Ability to collaborate across field operations, engineering, and IT teams

Remote work is being considered for this role excluding the following states:  California, Connecticut, Delaware, Illinois, Indiana, Louisiana, Massachusetts, Michigan, New Jersey, New York, and Tennessee unless willing to relocate.

Job Description

This is a senior, customer-facing role requiring strong domain expertise in industrial automation and a proven ability to guide both technical implementation and strategic solution expansion.

We’re looking for someone who not only enables the initial deployment but also identifies additional opportunities to expand value across the customer’s organization - be it new use cases, integrations, or system-wide architecture improvements.

You’ll be a key technical advisor and trusted partner to both prospective and existing customers.

Pre-Sales Support:

• Partner with Account Executives during discovery to understand customer goals and technical environments.
• Deliver tailored demos, solution architecture walkthroughs, and lead technical proof-of-concepts (PoCs).
• Help prospects align FlowFuse to their broader industrial and digital transformation goals.
• Collaborate on pricing proposals and technical responses to RFPs and security reviews.

Post-Sales Engagement:

• Lead technical onboarding and early solution implementation.
• Partner with customers to assess results, resolve blockers, and optimize solution design.
• Actively explore and surface additional use cases within the customer organization.
• Facilitate roadmap alignment and strategic planning discussions with technical champions.
• Deliver ongoing best practices, architecture reviews, and training to ensure long-term success.

Skills

What We’re Looking For:

• 5+ years in a Solutions Engineering, Sales Engineering, or Customer Success Engineering role.
• Deep industry expertise in industrial automation, IIoT, smart manufacturing, or related fields.
• Track record of identifying additional solution opportunities within enterprise accounts.
• Experience with technologies such as Node-RED, MQTT, OPC-UA, SCADA systems, PLCs, or edge computing.
• Strong communication skills - comfortable engaging engineers, architects, and executive stakeholders.
• High degree of initiative and ability to manage customer relationships across the lifecycle.
• Willingness to travel occasionally for key customer engagements.

Nice to Haves:

• Hands-on experience deploying Node-RED at scale.
• Familiarity with Unified Namespace or other modern industrial data architectures.
• Experience with containerization, cloud (AWS/Azure), or Linux-based edge devices.
• Multilingual skills (e.g., German, French, Spanish).

90-Day Plan

• Week 1-4:
  • Familiarize yourself with the FlowFuse product, platform capabilities, and target customer profiles.
  • Understand existing sales processes, customer success methodologies, and relevant internal tools.
  • Meet with key internal stakeholders across Sales, Product, and Engineering teams.
  • Begin shadowing customer calls, demos, and technical engagements to learn our approach.
  • Review and provide feedback on existing solution architecture documentation and sales enablement materials.
  • Start leading portions of customer demos and technical discussions with guidance.
• Week 5-8:
  • Develop a deep technical understanding of FlowFuse and its integration points within industrial environments.
  • Engage in your first set of technical PoCs, contributing to design and execution
  • Take ownership of specific pre-sales and post-sales customer engagements, leading technical discussions and solution design.
  • Proactively identify and propose opportunities for expanding FlowFuse's value within customer accounts.
• Week 9-13:
  • Contribute to internal knowledge sharing, developing best practices or technical guides based on customer interactions.
  • Start building relationships with customer technical champions to facilitate long-term success and strategic alignment.

Hiring Plan

• Initial Screening: Review resumes and cover letters to assess candidate qualifications, experience, and domain expertise.
• First Interview (Technical & Role Fit): Conduct a phone or video interview to evaluate technical knowledge relevant to industrial automation, IIoT, and solutions engineering, as well as communication skills. Conducted by the hiring manager.
• Second Interview (Deep Dive & Customer Experience): In-depth interview with the hiring manager and other team members to discuss specific experience in customer-facing technical roles, complex problem-solving, and managing customer lifecycles. Conducted by the Head of Professional Services.
• Technical Presentation / Case Study: Candidate will prepare and deliver a presentation on a technical solution or a case study of a past customer engagement demonstrating their problem-solving and communication skills.
• STAR Interview (Behavioral Alignment): A behavioral interview to understand past experiences and assess alignment with FlowFuse's values, initiative, and collaboration style. Conducted by the CEO.
• Final Interview: A final interview with key stakeholders, potentially including a sales leader or executive, to assess strategic alignment and executive presence.
• Offer: Extend an offer to the selected candidate.

Remote | Full-time

Born in the Basque Country and built for the world, ZenRows is one of the fastest-growing data infrastructure startups in Europe. We work 100% remotely and hire the best people regardless of where they are.

Founded in 2021, we started as a scraping API for developers. In 2026, we are evolving into something bigger: the data collection infrastructure layer for the AI era. Thousands of companies across e-commerce, finance, real estate, and AI rely on ZenRows to power their data pipelines. Now, we're building for the next generation of users: workflow builders, AI engineers, and business teams who don't write code but need data to flow reliably through their systems.

We're looking for a Head of Content to own how ZenRows is discovered, understood, and trusted across LLMs, developer communities, integration ecosystems, and the open web.

The Role

This is not a content volume role. It's a content positioning role.

The way developers and technical teams discover tools has fundamentally changed. Google search is no longer the only, or even the primary surface. Developers ask ChatGPT. Business users ask Gemini. AI engineers search Perplexity. Workflows are built inside Clay, n8n, and Make, where discovery happens through directories, templates, and community recommendations.

Your job is to make ZenRows the trusted, cited, recommended answer across all of these surfaces, not just in Google's top 10.

You'll work closely with Product, Sales, and the GTM Engineer to ensure content is a genuine growth engine, not a support function.

What You'll Own

🔍 AEO, GEO & Discoverability Strategy

This is the core of the role.

• Own ZenRows' Answer Engine Optimization (AEO) and Generative Engine Optimization (GEO) strategy: ensuring we are the cited, recommended answer when developers and AI engineers ask about web scraping, data collection, workflow automation, and data pipelines
• Understand how LLMs (ChatGPT, Gemini, Claude, Perplexity) surface and prioritize content, and build a strategy around it
• Develop structured, citation-friendly content formats: comparison pages, definitional guides, integration explainers, and technical FAQs that earn LLM citations
• Own competitive intelligence: track how competitors are being cited, recommended, and positioned in AI search

📊 SEO Strategy & Content Operations

• Own ZenRows' organic search strategy end-to-end: keyword research, topic prioritization, content gap analysis, and competitive benchmarking, with a clear view of where SEO still drives meaningful pipeline and where it doesn't
• Lead content operations: manage the editorial calendar, maintain publishing velocity, and ensure quality standards across in-house writers, freelancers, and external agencies
• Manage, and develop a team of technical writers and editors, setting clear briefs, review processes, and feedback loops that raise the floor on content quality without creating bottlenecks
• Own the relationship with external content agencies: briefing, quality control, performance review, and deciding what stays in-house versus what gets outsourced
• Develop and maintain off-page SEO strategy: link acquisition, guest publishing, and building the kind of third-party authority signals that reinforce ZenRows' position in both traditional search and LLM training corpora
• Work closely with Engineering on technical SEO: site architecture, crawlability, Core Web Vitals, structured data markup, and indexing health, you won't do this alone, but you'll own the roadmap and hold the team accountable
• Maintain a content performance framework: define and track the metrics that matter (organic traffic, keyword rankings, assisted conversions, LLM citation frequency) and use them to make prioritization decisions, not just report on them
• Continuously audit the existing content library for decay, cannibalization, and coverage gaps, and make the hard calls about what gets updated, consolidated, or cut

🧑‍💻 Developer Education & Docs-as-Marketing

• Turn ZenRows' documentation into a top-of-funnel acquisition channel. Think Stripe's docs: content that ranks, educates, and converts, not marketing fluff disguised as technical writing
• Build actionable, developer-focused resources: integration tutorials, use-case walkthroughs, SDK examples, and migration guides
• Create content specifically for the AI/LLM data pipeline audience: tutorials on using ZenRows for RAG pipelines, AI agents, training data collection, MCP server integrations, and agentic workflows
• Collaborate with Engineering and Product to ensure documentation is accurate and genuinely useful
• Partner with DevRel to amplify technical content across developer communities

🔗 Ecosystem & Integration Content

This is new territory for ZenRows, and one of the highest-leverage content surfaces in 2026.

• Build and maintain a library of integration content: how ZenRows works inside Clay, n8n, Make, Zapier, LangChain, LlamaIndex, and other workflow and AI platforms
• Create content that earns ZenRows a presence in integration marketplaces and community directories, not just Google
• Partner with the Partnerships Manager on co-marketing content: joint guides, partner-specific tutorials, template libraries
• Develop content that serves workflow builders and automation teams: non-developer technical users building workflows and automation without writing code

📈 PLG Content & Activation

• Build a content-led activation flywheel: blog post attracts developer → documentation helps them succeed → integration guide shows them what's possible → usage converts to paid
• Partner with Product and Growth on in-app content, onboarding flows, and activation-focused tutorials
• Own the content layer of the trial-to-paid conversion journey

🤝 Sales Enablement & Enterprise Content

• Support Sales with high-impact materials: competitive battle cards, use-case one-pagers, ROI narratives, and case studies
• Develop positioning content for workflow builders and automation teams, as well as business users who interact with data through AI tools and LLM interfaces
• Build and maintain a lean, current library of sales enablement assets, prioritize quality and relevance over volume

👥 Team Leadership

• Lead, mentor, and develop the existing content team
• Define and maintain editorial standards and brand voice across all content types
• Build a culture of experimentation and outcome orientation, not content volume
• Scale through leverage: AI-assisted workflows, freelance network, and smart prioritization

The Person

We're looking for someone who thinks in distribution systems, not publishing calendars.

Required

• 5+ years in content, growth, or developer marketing, ideally at a B2B SaaS, API, or developer infrastructure company
• Deep understanding of AEO and GEO: you know how LLMs source and surface answers, and you've thought about what it means for content strategy
• Technical fluency in developer tools, APIs, or adjacent infrastructure. You don't need to be an engineer, but you need to be able to write or edit a Python snippet, understand what a headless browser does, and explain a web scraping use case to a non-technical audience
• Proven experience building content for both self-serve/PLG and integration-led or enterprise motions
• Strong editorial judgment, you can tell the difference between content that educates and content that fills a calendar
• Experience building and maintaining integration or ecosystem content: tutorials, partner guides, marketplace presence
• Comfortable operating in a fast-moving, autonomous environment without heavy process
• Fluent in English (we are an English-first organization)

Strong Advantage

• Experience with workflow automation platforms (Clay, n8n, Make, Zapier) from a content or product perspective
• Familiarity with the LLM/AI agent ecosystem: LangChain, LlamaIndex, CrewAI, RAG architectures
• Experience evolving or rebuilding a content function through a GTM pivot, not just building from scratch
• Track record of content that drove ecosystem or community-led growth, not only organic search traffic
• Experience using AI-assisted tools to automate content operations at scale (n8n, Claude Code, or similar)

This Role Is Not For Everyone

• We are a small, efficient team of ~20 competing against companies 10x our size. Ownership is real, there is nowhere to hide
• We are fully remote, which means documentation and async communication are essential
• Feedback is constant and candid. Strong opinions are welcomed and debated
• We are scaling fast. Processes evolve. Priorities shift. If you need rigid structure, you may struggle
• We just made a significant strategic pivot. Some things that worked before won't work the same way. You'll need to be comfortable with that ambiguity

Why You'll Love Working Here

• You will own the entire content function at a critical inflection point, the work you do in 2026 will shape the company's market position for years
• Genuine autonomy. You will be trusted, not micromanaged
• Direct access to leadership, our CEO is accessible and values world-class talent
• 100% remote, forever
• A horizontal culture where contributing beyond your job description is expected and celebrated
• You'll be working at the intersection of developer tools, workflow automation, and the AI agent ecosystem, one of the most interesting spaces in tech right now

What Rewards and Benefits Would I Get?

• 100% remote work: true location freedom
• The salary you are worth: we focus on value, not previous compensation
• The equipment you want: choose the tools you need
• Generous Learning & Development budget: courses, materials, growth support
• BitWarden Account for secure password management
• Annual Kick-Off: yearly team event in a new location
• Barcelona Meetups throughout the year
• Deel Benefits: discounts on services, subscriptions, travel, and more
• Access to world-class colleagues reinventing an industry

Our Values

Ownership, Dedication, Impact, Transparency, and Agility run through everything we do. We're a sociable company and don't let a remote model stop us from feeling connected. The atmosphere is friendly, supportive, and driven by a constant desire to improve.

Diversity, Equity & Inclusion

At ZenRows, we are committed to diversity, equity, and inclusion and recognize we can always do more. Every job description is reviewed through a gender bias decoder to ensure inclusivity. We aim to nurture a welcoming and safe environment for everyone.

Privacy and Your Data

At ZenRows, we prioritize the privacy and security of data entrusted to us. We comply with all applicable data protection regulations and industry best practices. Any job offer will be subject to successfully passing background checks.

We have opened several senior/staff Security Operations Engineer (SOC) positions, creating a new team reporting to the CISO. We are looking for a range of experience in these positions - at the high end we are looking for deep experience defending highly contested critical assets and high-value cyber targets against advanced persistent threats and state-level actors. We have more junior roles for exceptional individuals with a proven personal interest an engagement in cyber attack and defence, and outstanding academic and career performance even if experience is limited.

Our goal is to build an entirely new level of assurance and observable rigour into the open source supply chain. We have our own estate to monitor, but more broadly our goal is to raise the robustness of the entire global Ubuntu estate through the work of this team.

The Security Operations (SecOps) team is responsible for design, implementation and evolution of Canonical security practices, techniques, tools, systems and policies. The team is the primary owner of strategy and practices that determine how Canonical secures its data, internal infrastructure and build processes. They are responsible for assuring the security and integrity of our own infrastructure and product deployments. They design and implement technical security controls that ensure security threats are automatically identified, contained and remediated. The team will also contribute ideas and requirements for Canonical product security, improving the resilience and robustness of all Ubuntu customers and users subject to cyber attack.

The SecOps team's mission is not only to secure Canonical, but also to contribute to the security of the wider open source ecosystem. They might share knowledge through public presentations and industry events, and share threat intelligence with the wider community or represent Canonical in sector-specific governance bodies.

What you will do in this role:

• Implement and evolve Canonical's SecOps security standards and playbooks
• Analyse and improve Canonical's security architecture
• Evaluate, select and implement new security tools and practices
• Identify, contain and guide the remediation of security threats and cyber attacks
• Grow the presence and thought leadership of Canonical SecOps practice
• Contribute to open source threat intelligence initiatives
• Drive threat modelling, table top exercises and other SecOps practices across Engineering, IS and Canonical
• Develop Canonical SecOps learning and development materials
• Publish blog posts, whitepapers and conference presentations
• Identify, implement and track SecOps KPIs
• Plan and deliver SecOps work in the framework of Canonical's agile engineering practice
• Work with Security leadership to present information and influence change

What we are looking for

• An exceptional academic track record 
• Undergraduate degree in Computer Science or STEM, or a compelling narrative about your alternative path
• Drive and a track record of going above-and-beyond expectations
• Deep personal motivation to be at the forefront of technology security
• Expertise in threat modelling and risk management frameworks
• Knowledge of security architecture and market-leading security tools
• Experience contributing to, and consuming, threat intelligence feeds
• Experience in security risk management frameworks such as NIST CSF
• Experience with security standards such as ISO 27001

Optional things we value

• Experience in a security operations team or a security operations centre (SOC)
• Experience in offensive or defensive security teams with hands-on ability
• Experience with state-actor and other advanced persistent threats

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004.​ Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

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