How you'll help us achieve it

We’re looking for a Head of Marketing who is both strategic and execution-oriented, capable of building and leading a high-performing marketing function while driving sustainable growth as we scale in Mali.

In this role, you'll; 

• Own the local marketing strategy, aligned with business growth targets, market expansion priorities, and brand ambition.
• Serve as the strategic marketing partner to the General Manager and functional leads (Operations, Sales, Support, Product…).
• Lead marketing planning, including budget, resource allocation, and ROI accountability.
• Work closely with the group marketing team to align growth, product and brand strategies for your market with global direction.
• Lead and supervise full-funnel campaigns for Mali across ATL, BTL, and Social Media.
• Create clear and actionable processes and documentation that can guide cross-functional teams in successful project delivery, from ideation to deployment.
• Lead market intelligence efforts (consumer insights, market analysis, brand health, channel performance).

Key details

• Location: Ouagadou with travel upcountry (about once per month). 
• Work authorization in Mali is required. 
• This is a permanent position.
• Our salaries are competitive and calculated using a transparent formula. 
• We offer generous health insurance for yourself and your dependents. 
• We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.
• We help you live your fullest life now! We subsidize gym memberships and fitness classes.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Degree in relevant fields (marketing, communication, sales, business development, management…). 
• At least 12 years of marketing experience, including at least 5 years in leadership roles with team management and budget ownership.
• Proven experience leading large-scale, multi-channel marketing strategies with measurable commercial impact.
• Experience managing significant marketing budgets and demonstrating strong ROI discipline.
• Fluent in French, English.

You might be a good fit if you

• Have owned and delivered against aggressive business growth targets (users, revenue, market share, brand health).
• Make decisions based on business metrics and financial impact, not only marketing indicators.
• Have strong negotiation skills and can secure high-impact partnerships. 
• Can operate at both strategic and tactical levels without losing clarity.
• Influence cross-functional stakeholders at senior levels and align diverse teams behind a shared vision.
• Demonstrate strong strategic thinking and the ability to anticipate market shifts and adjust quickly to changing priorities.
• Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
• Demonstrate tenacity and a willingness to go the distance to get something done.

How you'll help us achieve it

We are seeking a Strategic People Partner who combines curiosity, strategic thinking, and hands-on HR delivery. This Partner will help us shape our people's experience, talent initiatives, and ultimately own an org/s as a trusted People Partner.

You’ll partner across teams to strengthen how we grow, support, and develop Wavers. Your work will touch key areas such as: performance coaching, development, talent management, organizational design and employee experience, while also supporting talent programs.

In this role, you'll;

• Support Organizational Design & Effectiveness

  • Partner with business leads to assess and evolve team structures that enable collaboration and effectiveness.
  • Facilitate organization health reviews, using people analytics to identify strengths, gaps, and growth opportunities.
  • Support managers on change management, team design, and culture alignment as their orgs scale.
  • Contribute to cross-functional projects that enhance employee experience, performance, and engagement.

  Learning & Development Collaborations

  • Partner with the L&D team and business leads to identify development needs and learning priorities across functions.
  • Support individual development planning and ensure learning insights are embedded into performance and career frameworks.
  • Track participation, to inform continuous improvement of learning initiatives.

  Talent Management & Growth

  • Partner with leaders to map career paths and growth frameworks across their teams.
  • Support performance review cycles, calibrations, and feedback conversations that drive meaningful development.
  • Build visibility into succession planning, and emerging talent across Wave.
  • Collaborate with the Talent team, to ensure a consistent strong pipeline of talent during hiring processes.

  Grow our Talent & Development Programs

  • Manage Wave’s internship and Support rotation programs: canvassing roles, coordinating interviews, onboarding, and successful integration.
  • Partner with leads to identify high-performing participants for continued development and full-time conversion opportunities.

  Strengthen Employer Branding 

  • Collaborate with Marketing and Comms to capture authentic stories that reflect Wave’s culture and employee experiences.
  • Contribute to content for social channels, events, and recruiting campaigns showcasing Wave as a great place to grow.

Key details

• Location: You'll work from our office in Abidjan and may travel to field locations.
• Work authorization in Côte d'Ivoire. 
• This is a permanent position.
• Our salaries are competitive and calculated using a transparent formula. 
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• 5-8 years of experience in Recruiting, Learning & Development, Talent management, or HRBP in a high-growth environment
• A degree in Business Administration, Human Resources, or equivalent.
• French and English proficiency. 
• Demonstrated background in talent and leadership management, as well as a proven ability to attract and retain outstanding talent and motivate high-performing teams.
• Hands-on operational experience in managing employee relations. 
• Ability to work with a variety of organizational leaders, to build consensus around HR strategy and tactics.
• Excellent negotiation and conflict resolution skills in dealing with sensitive employee issues and managing cultural differences.

You might be a good fit if you

• Are strategically minded but operationally hands-on. You can design frameworks and also execute them.
• Have strong coaching, facilitation, and communication skills, with a passion for helping others grow.
• Are analytical and data-informed, using insights to guide decisions and measure impact.
• Excel at building relationships and trust, partnering across multiple levels and cultures.
• Are curious, proactive, and adaptable; you thrive in a fast-moving, mission-driven environment.

The Role…

At Soho House, the Food and Beverage Admin Manager plays a key role in ensuring smooth and efficient operations within the food and beverage department. Reporting directly to the General Manager, this position is responsible for overseeing all administrative functions, including menu edits and implementation, walkout recovery, expense reports, SOP implementation and execution, vendor coordination and ensuring the business is optimized to its highest standards. The F&B Admin Manager works closely with the kitchen and service teams to streamline processes and ensure that daily operations run seamlessly. 

Main Duties…

• Serve as the Admin Manager for four days per week, with one day dedicated to cross-training and operational involvement to enhance business acumen and maintain a holistic understanding of the department.
• Oversee the rollout and execution of new menus, ensuring alignment with Soho House standards and guest expectations.
• Manage processes for addressing member walkouts, ensuring swift resolution and maintaining guest satisfaction.
• Handle expense report requests and receipts, ensuring accuracy and timely submission to meet financial reporting requirements.
• Maintain and update the compendiums, ensuring all information is current and accessible to the team.
• Conduct bi-weekly audits of the Micros system to ensure menu accuracy and pricing compliance.
• Implement and enforce Standard Operating Procedures (SOPs), ensuring consistency in operations and service.
• Provide support to the House Trainer and General Manager (GM) in delivering training programs to staff, ensuring high standards of performance and development.
• Assist with site compliance, ensuring all regulatory requirements, health, and safety standards are met.
• Coordinate monthly department meetings by sending calendar invites, securing appropriate meeting spaces, and managing administrative tasks such as meeting minutes, sign-in sheets, and communication with the site payroll team to ensure accurate staff coding and attendance tracking.
• Oversee uniform inventory, budget management and staffing pars.
• Ensure compliance with allergy procedures and maintain a clean, sanitary, and safe work environment, adhering to all health and safety regulations.
• Promote transparency and open communication, fostering a culture of ownership, accountability, motivation, and teamwork among staff.
• Anticipate and identify guest needs, developing action plans that enhance the guest experience and mitigate potential risks.
• Serve as an influential leader, proactively managing operations alongside the AGM and GM to ensure service levels, staffing, and member/guest experiences exceed expectations, while maintaining profitability within targeted budgets.
• Demonstrate passion for guest service, fostering clear and effective communication with members, guests, and staff to maintain the highest standards of internal and external customer satisfaction.
• Establish clear targets, KPIs, schedules, and procedures that align with company policies and support operational excellence.
• Perfrom all duties as assigned by Manager/Supervisor. 

Scheduling & Labor Management

• Support weekly scheduling for all F&B outlets, including restaurant, bars, events
• Monitor daily staffing levels to ensure coverage aligns with member volume, reservations, and programming
• Track call‑outs, late arrivals and shift adjustments
• Communicate staffing needs to F&B leadership and assist with real‑time solutions

People Support

• Maintain accurate employee rosters, role assignments, and certifications
• Support onboarding, training coordination, and internal promotion documentation
• Assist with uniform ordering, distribution, and tracking
• Serve as an administrative liaison between F&B leadership and People & Development

Pre‑Opening & Readiness

• Assist with pre‑opening administrative duties, including staffing confirmations and operational communications
• Support managers with daily checklists, event outlines, and coverage plans
• Be available as an on‑site administrative support during peak periods and events

Inventory & Vendor Comms

• Assist with compliance and audits

Communication

• Maintain clear, professional communication between F&B leadership, managers, and hourly teams
• Distribute schedules, updates, and operational notes accurately and on time

Compliance

• Support incident documentation and follow‑up as needed

Required Skills/Qualifications:

• Minimum of 2+ years’ experience in a similar capacity
• Excellent written and verbal communication skills with an acute eye for detail
• Detail oriented, process driven and ability to problem solve in high-volume and demanding fast-paced environments
• Adept in Salesforce, POS (or alternative), Open Table, Opera or other Hospitality driven technologies experience, serving as an educator for colleagues
• Passionate and influential leader who positively communicates cross-functionally and leads a team to drive efficient and effective best practices through service
• Passionate about food and beverages trends and best practices and local health & safety compliancy regulations
• Ability to manage personnel and meet / exceed financial targets
• Guest-oriented and service-minded as well as flexible and pro-active
• Consummate critical thinker with a solution-oriented approach
• Energetic, flexible, collaborative, and proactive leader whose competencies include both strategic initiatives and immediate business needs
• Dynamic disposition, capable of adapting to shifting priorities, demands and timelines

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to make periodical fast paced movements are required to go from one part of the property to others.
• Must be able to move, pull, push, carry or lift at least 30 pounds.
• Must be able to occasionally kneel, bend, crouch and climb is required.
• Must be able to perform physical activities such as lifting, cleaning, and stooping.
• Must be able to stand, walk, lift, and bend for long periods of time.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

Scope of the Job

At Soho House a Maitre’D is passionate about customer service and hospitality as well as responsible for supervising members of the Host/Reception team. As the Maitre’D, you provide members, guests and staff a fun, approachable and rememberable experience. Maitre’D also helps with welcoming, informing and training new employees on managing the reservation books, restaurant information and steps of service. Also, responsible for managing the reservation book, communicating special requests and notes to the appropriate staff member and updating the member’s data base daily.

A successful Maitre’D remains cool under pressure, quickly problem solves, identifies solutions and opportunities for positive experiences. In addition to thriving in fast-paced environments, maintain order while building relationships and delivering outstanding service that lives up to the Soho House standards.

Key Responsibilities

• Maintaining presence on the floor during peak business levels and enforce effective and efficient operating standards while also being flexible to change and fostering positive implementation and ability to move from one task to another without loss of composure
• Provide constructive feedback, coaching and training to managerial and non-managerial staff on member/guest relations and take a primary role regarding the assessment and delivery on all trainings.
• Review all reservations prior to service identifying any/all Max Care and PWK guests Responsible for knowing all committee and founding members
• Responsible for reaching out to (Founding/Committee/Current/New) members on a daily basis, (re)inviting them in, ensuring curation of the specific, sought after vibe/energy to the room.
• Process all members, guests as well as staff disputes and claims in a timely manner and communicate quickly to ensure everyone understands next steps and how to proceed.
• Ensure all systems are kept up to the date with accurate information and the Soho House standards are met from local and regional compliance as well as health and safety.
• Responsible for cleanliness and organization of all reception stands and closets.
• Ensures that all reception staff is in proper  Soho approved attire/uniforms, as well as adhering to  grooming and hygiene standards. 
• Will be assigned special projects from time to time by location General Manager.
• Performs other duties as assigned by supervisor/manager

Experience Required

• Minimum of 5+ years of equivalent work experience (3+ years Managing/Supervisory capacity)
• Influencer and experienced leader in training and developing a fun, elevated and approachable environment within Reception Team
• Must have OpenTable, Salesforce and Opera experience is not a must but would be nice
• Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities.
• Problem solving skills and bring conflict resolution to any anticipated or current matter
• Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
• Strong communication skills and ability to understand and follow written and verbal instructions
• Flexible schedule and ability to work nights, weekends and holiday’s (as needed)

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast paced movements occasionally required to go from one part of the club to others.
• Must be able to understand and communicate clearly with guests, members, and coworkers.
• Must be able to reach and handle the computer, keyboard, and desktop items.
• Occasionally kneel, bend, crouch and climb as required.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.'

The role…

At Soho House a Runner is responsible for a range of tasks including preparing tables, serving orders, explaining meals, and facilitating collaboration between kitchen and servers. A Runner also assists the servers in providing quality hand plated service to all guests who come to Soho House. As a Food Runner, your goal will be to provide our members and guests with outstanding customer service and actively help to improve their overall dining experience.

A successful Runner thrives in a fast-paced environment, can problem solve in high-pressure situations and remain calm, approachable and professional.

Main Duties

• Responsible for following Steps of Service set by Soho House & Co that includes but is not limited to; Refill water glasses and coffee cups, clear finished dishes, crumb the table, replenish all table supplies, expedite food orders
• Accommodate special requests from guests or alternative solution that better suites business needs or advise management to further assess and provide options
• Thrive in high-volume and elevated service environment. Ensure the delivery of a seamless service by thinking quickly on your feed, managing / anticipating guest and member needs and ensure servers, Executive Chef and General Manager are supported.
• Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests
• Adhere to health and safety policy (allergy procedures) is followed as well as all Company processes, procedures, and standards and local, state, and federal law as applicable
• Work as one team with one goal; to serve members and guests their food and/or drink items in a timely manner and support the team by running items from expo and service bar that are outside of your section to
• Clean and stock server alley and expo area
• Knowledge of the menu, with the ability to make suggestions who asked by members and/or guests

Required Skills/Qualifications

• Minimum of 2+ years’ experience in similar capacity
• Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
• Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
• Must be able to demonstrate competency as outlined in the training schedule and Club School
• Must be able to work flexible shifts and schedules, including weekends and holidays as needed
• Ability to take direction, work in a team environment and autonomously
• Tips certified and POS knowledge

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast paced movements are required to go from one part of the club to others.
• Must be able to move, pull, carry, or lift at least 40 pounds.
• Occasionally kneel, bend, crouch and climb as required.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

We are currently looking to hire an Residential Security Agent to join our team embedded with our client in Malibu, CA!

***This position requires working onsite in Malibu, CA. This is a full-time position working 12-hour shifts including 24/7 coverage including weekends and holidays. Schedules will be established in advance for a  ‘4/3 and 3/4 ‘ schedule.

JOB DESCRIPTION

The Residential Security Agent (RSA) will serve a critical security function while maintaining a customer service-focused approach. The RSA will act as a member of the client’s residential physical security team providing onsite security services. The individual will monitor access control systems, support incident management, and coordinate emergency response. 

RESPONSIBILITIES

• Act to support threat management and emergency response and be the first point of contact for client security needs. 
• Monitor and manage camera system, access control technology and other security tools
• Monitor critical facility functions as assigned by the client
• Advise and take action addressing unknown visitors, phone calls, and other contacts
• Maintain excellent rapport and open lines of communications regarding client needs, requests for support, service issues, and deliverables. 
• Provide a high standard of customer service delivery for clients, guests, and staff
• Ensure client deliverables are met across the full suite of security services 
• Proactively communicate with clients regarding risks to personnel, property, or privacy
• Ensure completion of any client required plans, surveys, or reports
• Assist with customer service issues to ensure a consistently high level of service
• Communicate with co-workers, management, clients, and others in a courteous and professional manner
• Conform with and abide by all regulations, policies, work procedures and instructions

REQUIRED QUALIFICATIONS

• All required licenses and certification requirements, including:   
  • Currently this is an unarmed position.  Current CA state guard card 
  • Must have current CPR/AED/First Aid certificate
• A successful track record operating within a high-touch, customer service environment
• Appropriate professional bearing and customer service skills   
• Ability to adapt well to fast paced environments with changing circumstances, direction, and strategy
• High ethical standards with proven ability to handle highly confidential and sensitive information, excellent judgment, discretion, and diplomacy
• Excellent written and verbal communication skills
• Skilled in synthesizing facts, concepts, and principles
• Emotional intelligence and a customer focused approach
• Valid Driver’s License
• Agent must be of a physical standard to be able to:
  • Patrol a large, sprawling property almost entirely on foot, often covering long distances and navigating physically demanding terrain
  • Assist client if injured or need evacuating

PREFERRED QUALIFICATIONS

• Operational experience with residential security teams, executive protection details and/or high-profile corporate security teams
• Executive Protection and/or Tactical training (Military/Law Enforcement)

COMPENSATION & BENEFITS

• The HSA medical plan covers 100% of the premium for employee-only coverage. The PPO medical plan requires an employee contribution for employee-only coverage. For both plans, Concentric covers a substantial portion of the premium for dependents.
• Concentric also offers an HSA employer contribution
• Medical FSA
• Employer-paid insurance: life, STD, LTD, and AD&D 
• 401 (k) including employer match 
• 11 paid holidays 
• Paid leave (vacation, sick, parental)
• Annual Health & Wellness Benefit
• Pet Insurance
• National discount employee program
• Employee Assistance Program for personal needs
• Credentity Protection - Eclipse Digital Protection by Concentric
• Free access to our Risk Intelligence Dashboard and GEAR App. Providing 24/7 access to trusted risk intelligence and remote support, helping you stay informed, prepared, and protected wherever you operate.
• Dedicated Security and Intelligence Training Programs for Professional Development
• Coaching and Mentoring Opportunities

We are currently looking to hire a Residential Security Agent Team Lead to join our team embedded with our client in Malibu, CA. 

***This position requires working onsite. This is a full-time position that will be managing a team that provides 24/7 coverage working 12-hour shifts (6am-6pm) including weekends and holidays. Schedules will be established in advance for a  ‘4/3 and 3/4 ‘ schedule.

JOB DESCRIPTION

The Residential Security Agent Team Lead  will serve a critical security function while maintaining a customer service focused approach. The individual will actively manage the team members of the residential security team (RST) and will work closely with the client’s executive protection (EP) team to ensure deliverables are met, process alignment, & sustain program development. 

RESPONSIBILITIES

• Manage and track the day-to-day of the RST, to include: personnel, scheduling, equipment, processes, procedures, & incidents.
• Serve as the subject matter expert (SME) for advising the client in residential security.
• Collaborate with the client in the Development of SOPs, response plans, and suggesting security infrastructure.
• Brief the client EP Team and report on incidents, suspicious activity, & other developments.
• Act to support threat management and emergency response and be the first point of contact for client security needs.
• Maintain an accurate and organized inventory of equipment and other administrative documentation.
• Monitor and manage camera system, access control technology and other security tools
• Monitor critical facility functions as assigned by the client
• Advise and take action addressing unknown visitors, phone calls, and other contacts
• Maintain excellent rapport and open lines of communications regarding client needs, requests for support, service issues, and deliverables. 
• Provide a high standard of customer service delivery for clients, guests, and staff
• Ensure client deliverables are met across the full suite of security services 
• Proactively communicate with clients regarding risks to personnel, property, or privacy
• Ensure completion of any client required plans, surveys, or reports.  
• Assist with customer service issues to ensure a consistently high level of service 
• Communicate with co-workers, management, clients, and others in a courteous and professional manner.
• Conform with and abide by all regulations, policies, work procedures and instructions.
• Provide coverage for and perform the duties of the RST members, as needed.

REQUIRED QUALIFICATIONS

• Must be able to legally work in the country where this position is located without visa sponsorship.
• 5 years’ experience preferably in an armed residential security discipline
• Proven experience in and ability to lead, coach, and mentor security personnel. 
• Experience managing small teams
• All required licenses and certification requirements, including: 
  • Currently this is an unarmed position.  Current CA state guard card  
  • Must have current CPR/AED/First Aid certificate
• A successful track record operating within a high-touch, customer service environment 
• Appropriate professional bearing and customer service skills   
• Ability to adapt well to fast paced environments with changing circumstances, direction, and strategy 
• High ethical standards with proven ability to handle highly confidential and sensitive information, excellent judgment, discretion, and diplomacy 
• Excellent written and verbal communication skills
• Skilled in synthesizing facts, concepts, and principles 
• Emotional intelligence and a customer focused approach. 
• Valid Driver’s License 
• Agent must be of a physical standard to be able to:
  • Patrol a large, sprawling property almost entirely on foot, often covering long distances and navigating physically demanding terrain.
  • Assist client if injured or need evacuating

PREFERRED QUALIFICATIONS

• Operational experience with residential security teams, executive protection details and/or high-profile corporate security teams.
• Executive Protection and/or Tactical training (Military/Law Enforcement)

COMPENSATION & BENEFITS

• The HSA medical plan covers 100% of the premium for employee-only coverage. The PPO medical plan requires an employee contribution for employee-only coverage. For both plans, Concentric covers a substantial portion of the premium for dependents.
• Concentric also offers an HSA employer contribution
• Medical FSA
• Employer-paid insurance: life, STD, LTD, and AD&D 
• 401 (k) including employer match 
• 11 paid holidays 
• Paid leave (vacation, sick, parental)
• Annual Health & Wellness Benefit
• Pet Insurance
• National discount employee program
• Employee Assistance Program for personal needs
• Credentity Protection - Eclipse Digital Protection by Concentric
• Free access to our Risk Intelligence Dashboard and GEAR App. Providing 24/7 access to trusted risk intelligence and remote support, helping you stay informed, prepared, and protected wherever you operate.
• Dedicated Security and Intelligence Training Programs for Professional Development
• Coaching and Mentoring Opportunities

We are currently looking to hire an Residential Vendor Security Agent to join our team embedded with our client in Malibu, CA!

***This position requires working onsite. This is a full-time position working 8-hour shifts, Monday - Friday including coverage on weekends and holidays as needed. 

JOB DESCRIPTION

The Vendor Security Agent supports on-site security operations during active construction by controlling vendor access, monitoring personnel movement, and maintaining accountability of individuals, equipment, and materials on the property. This role is responsible for checking construction personnel in and out using a designated access management system, issuing temporary ID badges, and ensuring only authorized vendors are present on site. 

The Vendor Security Agent escorts vendors as required, enforces site security and safety procedures, and helps protect facilities and restricted areas throughout the construction phase. The position works closely with facilities, construction management, and security teams to maintain a secure work environment and respond to access issues or incidents as they arise. Accurate documentation, attention to detail, and consistent presence on site are critical to success in this role.

RESPONSIBILITIES

• Verify construction vendors have approved access, required documentation, and signed NDAs prior to entry
• Check construction personnel in and out
• Monitor and control vendor entry and exit points during construction activities
• Escort vendors and contractors while on site and enforce security and safety rules
• Maintain accountability of vendor personnel, tools, equipment, and materials on site
• Protect property, facilities, and restricted or sensitive areas during active construction
• Document vendor activity, equipment movement, and security incidents accurately
• Respond to and escalate unauthorized access, policy violations, or security incidents
• Maintain excellent rapport and open lines of communications regarding client needs, requests for support, service issues, and deliverables. 
• Provide a high standard of customer service delivery for clients, guests, and staff
• Ensure client deliverables are met across the full suite of security services 
• Proactively communicate with clients regarding risks to personnel, property, or privacy  
• Assist with customer service issues to ensure a consistently high level of service 
• Communicate with co-workers, management, clients, and others in a courteous and professional manner.
• Conform with and abide by all regulations, policies, work procedures and instructions.
• Additional responsibilities when construction vendors are not actively working onsite:
  • Monitor and manage camera system, access control technology and other security tools
  • Monitor critical facility functions as assigned by the client
  • Advise and take action addressing unknown visitors, phone calls, and other contacts

REQUIRED QUALIFICATIONS

• Must be able to legally work in the country where this position is located without visa sponsorship.
• All required licenses and certification requirements, including:   
  • Currently this is an unarmed position.  Current CA state guard card  
  • Must have current CPR/AED/First Aid certificate
• A successful track record operating within a high-touch, customer service environment 
• A successful track record operating within a high-touch, customer service environment
• Appropriate professional bearing and customer service skills   
• Ability to adapt well to fast paced environments with changing circumstances, direction, and strategy
• High ethical standards with proven ability to handle highly confidential and sensitive information, excellent judgment, discretion, and diplomacy
• Excellent written and verbal communication skills
• Skilled in synthesizing facts, concepts, and principles
• Emotional intelligence and a customer focused approach.
• Valid Driver’s License
• Agent must be of a physical standard to be able to:
  • Patrol a large, sprawling property almost entirely on foot, often covering long distances and navigating physically demanding terrain.
  • Assist client if injured or need evacuating

PREFERRED QUALIFICATIONS

• Operational experience with residential security teams, executive protection details and/or high-profile corporate security teams.
• Executive Protection and/or Tactical training (Military/Law Enforcement)

COMPENSATION & BENEFITS

• The HSA medical plan covers 100% of the premium for employee-only coverage. The PPO medical plan requires an employee contribution for employee-only coverage. For both plans, Concentric covers a substantial portion of the premium for dependents.
• Concentric also offers an HSA employer contribution
• Medical FSA
• Employer-paid insurance: life, STD, LTD, and AD&D 
• 401 (k) including employer match 
• 11 paid holidays 
• Paid leave (vacation, sick, parental)
• Annual Health & Wellness Benefit
• Pet Insurance
• National discount employee program
• Employee Assistance Program for personal needs
• Credentity Protection - Eclipse Digital Protection by Concentric
• Free access to our Risk Intelligence Dashboard and GEAR App. Providing 24/7 access to trusted risk intelligence and remote support, helping you stay informed, prepared, and protected wherever you operate.
• Dedicated Security and Intelligence Training Programs for Professional Development
• Coaching and Mentoring Opportunities

Job Summary: 

As a stylist, you are a true gorjana ambassador! Wearing, layering, and styling looks for our customers. You demonstrate a genuine passion for creating an elevated customer experience in our retail stores. Your goal is to bring brand awareness, product knowledge and the art of layering to life through intentional customer service. 

Your Day to Day Includes: 

Customer Service: 

• You approach guests proactively in a warm and welcoming manner to help make a difference in their day. We love interacting with our customers and demonstrate confidence in approaching them.
• You are a brand ambassador, eager to share your passion for gorjana with others.
• You curate memorable experiences for each guest, surprising and delighting them with our service standards.
• You deliver exceptional customer experience to ensure we create brand loyalty and build a lasting relationship with all of our customers.
• You are aware of customers at all times and are responsible for holding keys to caselines in accordance with best practices and LP strategies.
• You are solution-oriented, using the resources available to you to handle customer concerns in the moment and seek partnership if needed to ensure the customer leaves fully satisfied with their experience in store with us.
• You may be asked to deescalate/report customer service concerns or incidents as they occur from time to time, along with submitting an incident report.

Styling:

• You wear your gorjana jewelry to work each day, creatively layering stacks to inspire guests and demonstrating gStyle standards at all times.
• You develop expertise in our collections and product offerings to guide guests through styling decisions, using tools and resources to ensure the customer is informed & educated on the products.
• You confidently present curated styling choices to guests highlighting intentionality, versatility and personalization to the customers needs.

Sales:

• You leverage deep product knowledge and elevated, intentional language to drive meaningful connections and results.
• Conversion underpinned by authenticity is key - we don’t force or compete for sales, we turn every footstep into an opportunity to create a lasting experience for the customer, and win as a team
• You are self-motivated and seek to better your personal performance and that of your team on a daily basis.
• You take pride in owning your individual performance progress and utilize internal resources as a means to further develop your sales skills.
• You champion team success and customer satisfaction by participating in and encouraging team-selling on the sales floor.

Collaboration:

• You contribute to our people-first approach by being positive, helpful, and respectful to others.
• You exhibit a team player mentality and enjoy working with team mates towards a common goal.
• You look for opportunities to pitch-in, whether it is to support your team, store leadership or the customer your initiative is what drives you.
• You thrive off receiving feedback and use it as a tool for personal and professional growth. Respecting the direction given by leadership is an important part of our collective success.

Operations: 

• You are comfortable leveraging technology (POS) to support daily store operations and pay close attention to timelines and updates as it relates to technology and systems in your role.
• You maintain floor standards by following visual directives and take pride in maintaining our beautiful store environment.
• You take initiative restocking and completing tasks in downtime to support store and sales readiness.
• You help fulfill Buy Online, Pick Up In Store (BOPIS) and Same Day Delivery orders (SHIPSI), ensuring every customer enjoys a smooth and convenient shopping experience.
• You will assist with receiving weekly allocation shipments in a timely manner to ensure the right items hit our floor at the right time.
• You are mindful of service standards and processes, keeping our policies front of mind when servicing the customer.
• You take great care with team equipment, and utilize best-practices when it comes to handling and securing tech.
• You may be asked to open and close the store which would require responsibility for a store key and alarm code.
• You may be asked to assist with the labeling or re-ticketing of items as needed.

There may be times when you are asked to help facilitate additional duties in the store, or may serve as a point-of-contact for Business Partners in the absence of a Manager being present. Some of these duties are outlined below, however this is not an exhaustive list.

• You conduct weekly cycle counts with an attention to detail in order to maintain inventory accuracy and support effective product allocations from our studio.
• You execute monthly floorset directives that highlight new product launches and our Southern California, timeless yet modern roots. You may be asked to submit floorset pictures to corporate for approval.
• You handle weekly cash deposits with precision, making sure everything is counted, balanced, and deposited smoothly.
• You facilitate the weekly return of warranty items to the Warehouse, ensuring all shipments are prepared, documented, and sent on schedule. 
• You contact and utilize the appropriate business partners for resources and guidance as needed.

Job Requirements: 

• Love for the gorjana brand
• Must be 18 years of age or older
• Must have the flexibility to work a variety of shifts, including evenings, weekends or holidays as needed by the business
• Ability to lift or move at least 50 lbs 
• Ability to bend, squat, twist, and reach
• Ability to stand and/or walk for at least 6 hours per shift
• Must be legally authorized to work in the country in which the store is located
• Ability to open or close the store

At gorjana, you can expect:

Perks: 

• On-site training, development, and mentorship
• Internal growth opportunities and  pathways to leadership
• Generous employee discount and Monthly Product Allowance 
• Amazing company culture 
• Competitive Wages & Performance-based increases

Benefits: 

• Medical, Vision, Dental and Life Insurance*
• Paid Time Off*
• 401K program, with employer match and matching program* 

Compensation: 

• Hourly wage between $20-23
• Commission, based on personal sales

*eligibility qualifiers may apply

We participate in E-Verify to confirm employment eligibility for all new hires. E-Verify compares information from your Form I-9 to official records to confirm authorization to work in the United States.