Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting

The NATO Support and Procurement Agency (NSPA) is a key agency within the North Atlantic Treaty Organization (NATO) focused on providing comprehensive logistics, procurement, and support services to NATO member countries, partners, and other customers. The NSPA facilitates the collective acquisition and management of goods and services, ranging from military equipment to general supplies, enhancing the efficiency and effectiveness of NATO operations. 

The agency's responsibilities include: 

• Procurement: managing the acquisition of a wide range of goods and services, including military equipment, supplies, and support services. 
• Logistics: offering logistics support such as transportation, warehousing, and distribution to ensure that NATO forces have the necessary resources when and where they are needed. 
• Maintenance: providing maintenance and repair services for military equipment, ensuring operational readiness and extending the lifespan of assets. 
• Project Management: overseeing and implementing various projects, including infrastructure development and other support activities. 

The NSPA operates under the direction of the NATO Support and Procurement Organization (NSPO), which sets the strategic goals and policies for the agency. By centralizing and standardizing procurement and logistics services, the NSPA helps NATO members achieve cost savings, improved interoperability, and enhanced operational capability. 

The program

The NSPA Information and Communication Technology (ICT) services are relying on three underlying infrastructures:

Network

• Local Area Networks (LANs) to allow NSPA users to reachback ICT systems located in the NSPA datacenters.
• Wide Area Networks (WANs) to allow NSPA remote offices and mobile users to securely reach back the NSPA datacenters located in Luxembourg
• Metropolitan Area Networks (MANs) to securely interconnect NSPA datacenters and Outside Cabling Plants (OCPs) located in Luxemourg.

Unified Communication (UC)

• Video Teleconferencing (VTC) systems,
• Telephony systems composed of PBX, voice gateways, deskphones, softphones, mobile phones and smartphones.
• Interfaces with other communication services such as voice mail, instant messaging, collaboration (e.g. MS SKYPE).
• Federation with other NATO voice and video services.
• Public Announcement Systems (PAS) and Massive SMS notification systems alarms

Datacenters (DC)

• 2 Tier 4 datacenters externalized in Betzdorf and Bettembourg (LUX)
• 1 datacenter in Capellen (LUX)
• Smaller datacenters in Papa (HUN), Taranto (SOC) and Eindhoven (NL)
• Outside Cabling Plants (OCPs) in Capellen

Role Duties and Responsibilities

Day-to-day Operation and Maintenance (O&M) type of consultancy services for network, Unified Communication (UC) and datacenter (DC) and support for projects related to specific network, UC and DC related projects.

Essential Skills and Experience 

Knowledge and Skills

• Knowledge of various networking environment operating systems
• Knowledge of Microsoft UC technologies such as Skype and MS Teams
• Able to coordinate third-party maintenance for Unified Communications equipment
• Experience with troubleshooting Unified Communications, Network and application performance with performance monitoring tools

Product Qualifications

• Cisco Communications Manager
• Cisco Unity
• Cisco VCS
• Cisco TMS
• Cisco Expressway
• Cisco ISDN Gateway
• Cisco Presence
• Cisco Webex cloud
• Informacast Public Announcement Systems
• Cisco/Tandberg Video endpoints
• Cisco codecs
• Cisco MCU
• Microsoft Skype

Competencies

• Superior written and oral communication skills
• Superior client facing skills
• Ability to work on a flexible basis
• Ability to perform some travel across European NATO sites

Experience

• 5 years’ experience in Unified Communications (voice and videoconferencing) specifically operational support is mandatory.
• 3 years’ experience with Daily Unified Communications, network and systems operational and support activities
• 2 years' years’ experience in an Senior Unified Communications Engineer role, implementing and supporting Unified Communications infrastructures
• 2 years’ experience with Cisco Unified Communications design.

NATO Experience

• 2 years minimum experience with NATO organization, NATO IT infrastructure's (network, unified communication and security) and NATO IT related policies is desirable.

Professional Certifications

Any of the following certifications:

• CCT Routing and Switching
• CCNA Routing and Switching
• CCNA Wireless
• DEVNET
• CCNP ENCOR
• 300-620 DCACI
• SD WAN
• CCNP Routing and Switching
• CCNP Voice
• CLCOR 350-801
• CCIE Routing and Switching
• CCIE Service Provider
• 1 Mobile Iron (Support Specialist Fundamental 8.5 + Intermediate 7.5 + Design and Deployment 7.5 + Core Deployment & Admin Fundamentals 9.1)
• MS AZ900
• F5 L101
• F5 L201, L303, L304
• INFOBLOX CDAT

Languages

• Proficiency in English (oral and written), equivalent to CEFR B2 or higher, is mandatory
• Proficiency in French is (oral) is desirable

Education

• A university degree or equivalent professional experience

Working Location

• Capellen, Luxembourg

Working Hours and Policy

• On-Site, according to NSPA flexible working hours: Monday to Thursday (07:00 – 19:00) and Friday (07:00 – 14:00)
• Public Holidays of Luxembourg will be applicable

Travel

• Travel to other NATO sites may be required occasionally: Versailles (FRA), Papa (HUN), Taranto (ITA), Eindhoven (NL) and Cologne (GE).

Security Clearance

• Valid National or NATO Secret personal security clearance

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We seek personnel to join our team and support key client projects.

Introduction

The Automated Integrated Product Support (IPS) Programme Office (LN) of the NATO Support and Procurement Agency (NSPA) is responsible to provide responsive, effective and cost-efficient electronic, automated and integrated logistic support on behalf of NATO or NATO Member Nations.

NDSS is an automated and integrated logistics software support tool designed, developed and supported by NSPA. It covers the main logistic functionalities such as item management, stock management, requisitioning, procurement, fleet management, transport request, maintenance and repair, property accounting and property disposal.

The modules of the application software are written in PowerBuilder and Microsoft .Net, and are implemented in a client/server environment. Web front-end of NDSS is implemented using 3-tier Architecture.

NDSS is active in 31 user organizations across NATO and areas of NATO operations.

NSPA is involved in different development projects regarding the functional evolution of NDSS and its maintenance and is also involved in the support of other integrated logistics tools.

The contracted staff shall assist NDSS team in developing and implementing different projects based on PowerBuilder and .Net technologies.

Role Responsibilities

The Senior .Net Developer with ASP .Net 4.7 and ASP .Net Core background shall work in collaboration with the Service Desk and the IT team dedicated to NDSS / ILSS software. Involved in the maintenance and development of various applications using different technologies, this resource must be flexible and have good adaptation skills. He / she shall have the following tasks and responsibilities:

• Contribution to functional requirements definition and analysis
• Estimation of effort for solution implementation
• Conception, design, development and implementation of appropriate solutions
• Maintenance of deployed solutions
• Design and maintenance of technical guidelines
• Contribution to integration and system tests
• Provide the release manager with deployment relative deliverables
• Provide technical expertise and mentoring of development staff

Required Skills and Experience

Involved in the maintenance and development of different projects, this profile must have a proven professional experience in Web development.

An experience of 7 years minimum in IT and 5 years in .Net technologies is required

• Professional experience with minimum 5 years:
  • ASP .Net 4.7 / 4.8 projects in C#
  • Microsoft Visual Studio 2015
  • Integration with SQL Server 2016 database platforms, including tables, views, synonyms, stored procedures, functions, triggers and security development
  • SQL Server Management Studio
  • Multitier architecture - Model View Controller
• Professional experience with minimum 3 years:
  • Database Project in Visual Studio 2015
  • Protection against OWASP Top 10 Vulnerabilities
  • .Net Core projects in C#
  • .Net Graphical components - DevExpress controls (2012 or later)
  • Entity Framework
  • Javascript
  • Common libraries (Jquery, bootstrap)
  • Web Services
  • Active Record Pattern
  • IIS troubleshooting
  • Multithreading
  • Application Lifecycle Management
  • TFS 2015
• Professional experience with minimum 1 year:
  • Logistics environment
• Soft Skills:
  • Communication
  • Team Player
  • Autonomy
  • Responsiveness
  • Flexibility and adaptability
  • Good interpersonal skills

Preferred Education and Certifications

• A certification in Microsoft Certified Professional Developer would be an asset.

Security Clearance

• National Secret or NATO Secret Clearance

Language Requirements

• Mandatory French and English – STANAG 6001 SLP 3333.

Work Arrangement

• Onsite - Capellen, Luxembourg.
• 215 working days per year
• 40 working hours per week, Monday to Friday.

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We seek personnel to join our team and support key client projects.

Introduction

The Automated Integrated Product Support (IPS) Programme Office (LN) of the NATO Support and Procurement Agency (NSPA) is responsible to provide responsive, effective and cost-efficient electronic, automated and integrated logistic support on behalf of NATO or NATO Member Nations.

NDSS is an automated and integrated logistics software support tool designed, developed and supported by NSPA. It covers the main logistic functionalities such as item management, stock management, requisitioning, procurement, fleet management, transport request, maintenance and repair, property accounting and property disposal.

The modules of the application software are written in PowerBuilder and Microsoft .Net, and are implemented in a client/server environment. Web front-end of NDSS is implemented using 3-tier Architecture.

NDSS is active in 31 user organizations across NATO and areas of NATO operations.

NSPA is involved in different development projects regarding the functional evolution of NDSS and its maintenance and is also involved in the support of other integrated logistics tools.

The contracted staff shall assist NDSS team in developing and implementing different projects based on PowerBuilder and .Net technologies.

Role Responsibilities

The Senior .Net Developer with WinForms .Net 4.5 background shall work in collaboration with the Service Desk and the IT team dedicated to NDSS / ILSS software. Involved in the maintenance and development of various applications using different technologies, this resource must be flexible and have good adaptation skills. He / she shall have the following tasks and responsibilities:

• Contribution to functional requirements definition and analysis
• Estimation of effort for solution implementation
• Conception, design, development and implementation of appropriate solutions
• Maintenance of deployed solutions
• Design and maintenance of technical guidelines
• Contribution to integration and system tests
• Provide the release manager with deployment relative deliverables
• Provide technical expertise and mentoring of development staff

Required Skills and Experience

• 7 years experience minimum in IT
• 5 years experience in .Net technologies

Professional experience with minimum 5 years:

• • .Net 4.5 projects in C#
  • WinForms for .Net 4.5
  • Microsoft Visual Studio 2015
  • Integration with SQL Server 2016 database platforms, including tables, views, synonyms, stored procedures, functions, triggers and security development
  • SQL Server Management Studio
  • CAB (Composite Application Block)
  • WCF (Windows Communication Foundation)
  • WWF (Windows Workflow Foundation) on .Net 4.5
  • Multitier architecture - MVP Pattern

Professional experience with minimum 3 years:

• • Database Project in Visual Studio 2015
  • .Net Graphical components (such as .Net WinForms controls, DevExpress WinForms controls (2012 or later), Telerik web controls or other)
  • EAB (Exception Application Block)
  • LAB (Logging Application Block)
  • Javascript
  • Common libraries (Jquery, bootstrap)
  • Web Services
  • Active Record Pattern
  • IIS troubleshooting
  • Multithreading
  • Application Lifecycle Management
  • TFS 2015

Professional experience with minimum 1 year:

• • Logistics environment

Preferred Education and Certifications

• • Microsoft professional development certification

Soft Skills:

• • Communication
  • Team Player
  • Autonomy
  • Responsiveness
  • Flexibility and adaptability
  • Good interpersonal skills

Security Clearance

• National Secret or NATO Secret Clearance

Language Requirements

• Mandatory French and English – STANAG 6001 SLP 3333.

Work Arrangement

• Onsite, Capellen, Luxembourg.
• 215 working days per year
• 40 working hours per week, Monday to Friday.

Travel Expectations

• Occasional Business Travel

Contract Duration

• Start date - January 2024
• 3-year contract with 2x 1-year options

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We seek personnel to join our team and support key client projects.

Introduction 

The Automated Integrated Product Support (IPS) Programme Office (LN) of the NATO Support and Procurement Agency (NSPA) is responsible to provide responsive, effective and cost-efficient electronic, automated and integrated logistic support on behalf of NATO or NATO Member Nations.

NDSS is an automated and integrated logistics software support tool designed, developed and supported by NSPA. It covers the main logistic functionalities such as item management, stock management, requisitioning, procurement, fleet management, transport request, maintenance and repair, property accounting and property disposal.

The modules of the application software are written in PowerBuilder and Microsoft .Net, and are implemented in a client/server environment. Web front-end of NDSS is implemented using 3-tier Architecture.

NDSS is active in 31 user organizations across NATO and areas of NATO operations.

NSPA is involved in different development projects regarding the functional evolution of NDSS and its maintenance and is also involved in the support of other integrated logistics tools.

The contracted staff shall assist NDSS team in developing and implementing different projects based on PowerBuilder and .Net technologies.

Role Responsibilities

The Project Manager shall work with the IT team on different projects and shall be involved in various types of activities such as management, analysis, documentation. He / she shall have the following tasks and responsibilities:

• Project management, planning, resources, execution and delivery
• Preparing a Project Description and Execution Plan (PDEP), including the estimation of time and resources necessary for each project assigned, taking into consideration other priorities and available resources
• Risk management, identification of risks, impact assessment, identification of mitigation strategies
• Quality Assurance
• Management and control of deliverables
• Reporting and documentation
• Leading Project Reviews and measuring results achieved against the prescribed objectives and taking corrective action where the plan requires amendment
• Managing mid to large Information Technology (IT) projects, ensuring that technical standards are maintained, user defined requirements are implemented
• Performing studies, as assigned, to determine the feasibility of developing/deploying improved systems and/or rationalized existing systems
• Analysing and defining functional requirements, preparing functional description, designing and specifying the application system, defining migration and conversion procedures, and preparing supporting documentation
• Defining and documenting conceptual solutions to be supported by IT systems
• Processes analysis and modelling - UML
• Analysis of new requirements and amendments
• Update and enhancement of the documentation (such as BPM, use cases)
• Proposal of recommendations to enhance user and technical documentations
• Preparation and review of Statements of Work (SOW)

Required Skills and Experience

Involved in the management of various logistics systems, this profile must have a good methodical and analytical spirit as well as very good writing skills.

An experience of 7 years minimum in IT and 5 years in project management is necessary.

• Education and Professional Certifications
• • PRINCE 2 Practitioner certification or Project Management Professional (PMP) certification

• Professional experience with minimum 7 years:
  • Project Management using PRINCE 2 and/or Project Management Professional (PMP)
  • Analysis – UML modelling
  • Writing of documentation, requirements and SOW

• Professional experience with minimum 5 years:
  • Application Lifecycle Management
  • Logistics environment (Supply, Maintenance and Repair, Asset Management, Fleet Management, Stock Management, Procurement)

• Soft Skills:
  • Leadership and team spirit, team player
  • Communication
  • Autonomy
  • Flexibility and adaptability
  • Good methodical and analytical spirit
  • Very good writing skills
  • Perseverance and precision
  • Good interpersonal skills

Security Clearance

• National Secret or NATO Secret Clearance

Language Requirements

• Mandatory French and English – STANAG 6001 SLP 3333.

Work Arrangement

• Onsite - Capellen, Luxembourg.
• 215 working days per year
• 40 working hours per week, Monday to Friday.

We're looking for an Account Manager. Mid-Market (Italian Speaker, 12-month contract) to manage, retain, and grow relationships within our Mid-Market customer segment. In this role, you will be the primary commercial owner for a portfolio of accounts, with a clear mandate to ensure long-term customer value, successful retention, and targeted expansion. You will leverage a deep understanding of our platform and full product suite to drive consistent customer value and achieve superior renewal and expansion outcomes. This is a hybrid role based out of our London or Luxembourg offices and will report into the Manager, Account Management, Mid-Market.

WHAT YOU’LL DO:

• Maintain day-to-day contact with your book of Mid Market customers, establishing influential relationships by providing timely answers to questions, monitoring health and adoption, in order to enhance performance across social media.
• Manage the post-sale relationships, including multithreaded customer engagements. Implement negotiation strategies with manager support to drive successful renewal and expansion outcomes.
• Provide weekly forecasts and maintain rolling forecasts ensuring SFDC is consistently updated for your customers. Monitor account data health, identify risks and/or objections, and escalate risks to internal stakeholder groups for timely mitigation to ensure customer retention.
• Act as a trusted advisor throughout the customer journey, leveraging your knowledge of product fit while tailoring existing renewal strategy to meet customers’ unique needs with manager support.
• Conduct Strategic Business Reviews (SBR) to discuss accomplishments, opportunities, account growth and to identify areas of improvement
• Monitor and report on customer engagement activities and results in order to assess trends using SFDC, Gainsight, Gong and others
• Consistently build an expansion pipeline, focusing on the upsell of product add-ons upon contract renewal or during the service period to meet or exceed expansion targets.
• Demonstrate an understanding of contract terms and processes in order to positively influence the renewal process as well as ensure a seamless customer experience.
• Report clients' feedback to manager and relevant internal stakeholders
• Log feature requests and update customer account notes in Salesforce. Identify and escalate potential account risks and maintain SFDC hygiene
• Collaborate with Professional Services where applicable
• Perform other related duties as assigned.

WHAT YOU’LL NEED:

• Relevant experience in sales or customer success experience, preferably in a fast paced, SaaS industry
• Fluent in English and Italian
• Proven success managing a customer portfolio; demonstrated ability to manage a high volume of opportunities and transactions, while leveraging data driven insights within the customer journey and sales process.
• Proven record of quota attainment and/or portfolio management and can share experiences of developing business plans with a mix of tactics.
• Experience using sales tools such as SFDC, Gong, Sales Navigator, 6Sense, and Gainsight
• Belief in ValueSelling, with a strong sense of what customers value and how to challenge them to develop a deeper understanding of how Hootsuite delivers impact and ROI.
• Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding, supporting new owls with internal training and collaboration sessions.
• Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs. Commitment to Results: Consistently achieving results, demonstrating high performance, and challenging self and others to deliver results.
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
• Negotiation: Successfully obtains commitment to a solution or idea, while maintaining integrity and relationships.
• Perseverance: Pursues everything with energy, drive, and a need to finish - doesn’t give up.

WHO YOU ARE:

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best  work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

#LI-IA #LI-Hybrid

We’re looking for an Associate Product Manager to help with various aspects of product management, from initial research to post launch activities. In this role, you'll assist in product discovery and customer research to inform decisions. You’ll support a wide range of internal stakeholders from the engineering, product marketing and sales teams to ensure a cohesive user experience. This role is open to applicants located in London, England; Luxembourg, Luxembourg and Toronto, Canada. In this role, you will report to the Group Product Manager. 

WHAT YOU’LL DO: 

• This role is centered within the Identity & User Management, and Billing areas.
• Assist in research projects and customer discovery initiatives to inform product decisions.
• Review, groom, and prioritize the product backlog in collaboration with Product Managers and Engineering teams.
• Participate in day-to-day activities with Engineering teams, including sprint planning, backlog refinement, and delivery support.
• Help teams remove blockers, manage dependencies, and resolve prioritization conflicts.
• Analyze performance metrics and help the Product Manager to make informed decisions.
• Support communication and visibility of product initiatives to the organization, particularly marketing, sales, and customer success.
• Collaborate with product and user interface designers to understand user experience design principles and customer journey optimization.
• Partner with product marketing to understand go-to-market strategies and customer communication approaches.
• Participate in agile development processes and learn best practices for product delivery.
• Support the creation and maintenance of product documentation, roadmaps, and stakeholder communications.
• Assist in the analysis of product performance through the adoption funnel of mobile and SaaS products.
• Learn and apply product planning, prioritization, and execution frameworks.

WHAT YOU’LL NEED: 

• A post-secondary degree in computer science, business, engineering, or equivalent combination of education and experience.
• 2-5 years of experience in analytics, growth, technology, consulting, or related field.
• Experience working in an agile environment is a plus.
• Understanding of (or a keen interest in) identity protocols like OAuth2 or SAML, and comfort navigating the logistical complexities of global billing systems and subscription lifecycles.
• Interest to build a career in software product management, with a keen interest in technology products.
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing team needs over individual needs
• Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results.
• Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action.
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding.
• Priority Setting: focuses time/energy on the most important issues/opportunities.
  • Clearly understand how to assess the importance of tasks and decisions.
• Resilience & Adaptability: can effectively cope with change, finding ways to advance work and projects.
• Self Development: is personally committed to, and actively works to continuously improve.

WHO YOU ARE: 

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best  work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

#LI-AD #LI-Remote

Enterprise Account Manager, Restaurant

At Wolt, you can grow your sales career with a fun and fast-scaling global business. Part of the DoorDash team, we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. Today, our products are used by 55+ million registered users who can now order from 200,000+ restaurants and retail stores across 30+ countries around the world.

Our Sales teams create and build our relationships with merchants. Together, we’ve helped big brands, local stores and neighborhood restaurants do over €15 billion’s worth of business through our platform. We’re constantly launching new cities and products, so there are always new opportunities to expand your skills and progress your career. 

As our new Enterprise Account Manager you’ll be trusted with a portfolio of nationally recognized brands, each with ambitious goals, multi-layered decision-making structures, and large operational footprints. You’ll be responsible for unlocking their full potential on Wolt by building strong relationships, running sophisticated campaigns, and making data-driven decisions that drive both growth and profitability.

What you’ll be doing

As our Enterprise Account Manager, you’ll be the primary point of contact for a number of large enterprise accounts. You’ll work across multiple layers of each organisation – from central decision-makers to regional managers and local stores – with a focus on long-term growth and operational excellence.

You’ll plan and execute advanced promotional campaigns, lead commercial negotiations, and use data to optimize every aspect of partner performance. In addition to managing your portfolio, you’ll help shape internal tooling and best practices that support the broader enterprise AM community.

Day-to-day in this role you’ll:

• Own a small but commercially significant portfolio of restaurant enterprise accounts end-to-end
• Lead negotiations and strategic planning in collaboration with senior internal and external stakeholders
• Drive adoption of relevant Wolt products such as Wolt+, Wolt Ads, Wolt Drive, and Wolt Capital
• Analyse partner performance in depth – from conversion rates to delivery efficiency – and turn insights into concrete actions
• Collaborate cross-functionally with teams like Marketing, Operations, Analytics, and Product to ensure smooth execution of partner plans and bring feedback from the field into internal roadmaps
• Build tools, frameworks, or workflows that support smarter decision-making within your team and across the region
• Tailor your approach to different organisational layers, from headquarters to local store operators

Our humble expectations 

We’re looking for someone who combines commercial sharpness, analytical depth, and strong interpersonal skills – and who’s motivated by solving complex challenges.

• Strategic commercial thinking – You understand what drives partner performance and profitability, and you can develop win-win plans that balance long-term growth with short-term impact
• Advanced analytical skills – You’re highly comfortable navigating BI tools like Looker or Excel, building your own performance views, and using data to guide negotiations, campaigns, and optimisations
• Ownership mindset – You take full responsibility for your portfolio, push projects forward without being asked, and proactively solve problems when roadblocks appear
• Process builder – You enjoy improving how things work – whether through creating internal tooling, building a new report, or refining the way we engage with partners
• Experience – You likely have 4+ years in account management, strategy, consulting, or commercial roles with enterprise exposure
• Languages – You’re fluent in French  and English, both written and spoken

What we offer

At Wolt, we believe great people thrive when given ownership, trust, and the chance to make an impact. As our Enterprise Account Manager, you’ll get exactly that – along with a competitive salary and the opportunity to grow in a fast-moving global tech company with plenty of career paths. 

On top of that, you’ll get a competitive salary, Wolt discounts, daily lunch, and a well-stocked office with coffee, soft drinks, and fruit – plus a range of local benefits.

Why you’ll love it

• 🚀Global and growing fast: Be part of a fast-moving scaleup
• 🤩Ride of a lifetime: Accelerate your career and build your sales skills 
• 💪Instant impact: Take ownership and make a difference
• 💙Big hearts and small egos: Surround yourself with smart, friendly people

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going! 

We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today!  💙

About us

We’re Littlepay - a growing fintech headquartered in Melbourne with operations in the UK, EU, LATAM, USA, and Australia. Our payments platform enables our customers to pay for public transport using any payment card, mobile wallet, or wearable device. Processing over USD 1 billion a year in 19 countries and continuing to expand globally, we’re proud to move more people through better payment experiences.

About the opportunity

The Littlepay Platform Team provides tooling and support for our Engineering organisation, owns shared and fundamental services, and collaborates with teams for their DevOps or infrastructure projects. Joining the Infra side of the team, you’ll be working closely with your Infra team mates and with the Platform Devex team on build systems, production support, and PCI-compliant infrastructure. You’ll encourage and support DevOps practises through tooling, vendor management and support. You’ll also work on and be on call for our base infrastructure across the platform, including networking, ECS runtime, PKI and RDS.

Key Responsibilities

This role calls for a self-sufficient engineer who can use their experience to:

• Support devops practises by maintaining tooling infrastructure and providing day-to-day troubleshooting
• Join the on-call roster for our platform across weekdays, overnights and weekends
• Consider and improve the Littlepay software ecosystem across the full build-test-deploy- release-monitor cycle
• Maintain, improve and design cost-effective and scalable PCI-compliant infrastructure
• Mentor and support platform team members
• Stay up-to-date with AWS services and industry trends
• Write and maintain internal tools, services and documentation
• Support the Littlepay engineering function

About You:

Core Skills and Attributes

• Programming and Scripting — any language, familiarity with Java, Go and Bash preferred
• Communication — we do a lot of communicating and strong written and verbal will be important
• Empathy — we’re a service provider, so having high empathy for our internal stakeholders is a big deal
• A love of learning — we take learning and growth seriously and you’ll need to be down with that

For this role we are specifically looking for candidates who are strong in:

• AWS — especially serverless runtime and cloud networking
• DevOps — releasing software is your jam, you know what a DORA metric is and how to use it to improve processes, experience with Buildkite preferred
• DevSecOps — security is at the heart of everything we do, so must be considered a fundamental part of the DevOps cycle

Our Benefits

We love to look after our people. At Littlepay, you'll be part of an inclusive and diverse team that celebrates the differences and unique gifts we each bring to work.

You’ll have access to:

• A high trust working environment, with access to cloud collaboration tools like Notion, Slack, Miro, Google Workspace, and Jira to help us work together effectively
• Paid professional development (including conferences, courses, learning subscriptions, etc.)
• Harrison Assessments - our talent management provider that facilitates continuous professional development
• A variety of flexible leave options
• A company-wide paid day off
• Our generous employee referral program
• Wellbeing support- including a free School of Life subscription for all employees
• Mid-year, quarterly, and end-of-year corporate and team events and workshops
• Short-term remote working arrangements
• International travel opportunities (dependent on role)

In-office expectations

At Littlepay, we believe great work happens when we solve problems, together. We see in-person collaboration as an important way to build connections, share ideas, and support each other meaningfully.

For those assigned to an office location, we generally expect a minimum two-day presence in the office each week. This may vary depending on your role, team, and location. For example, our team in Luxembourg works 4 days from the office, whereas our AU and UK teams currently work a minimum of 2 days onsite in our Melbourne/London offices. Some positions might require more frequent office attendance to support cross-functional collaboration, customer engagement, or specific team workflows. Your hiring manager will provide details relevant to your role.

We aim to strike a healthy balance between in-person connection and flexibility, while staying connected to deliver with speed and agility as we continue to scale, ensuring our ways of working support both our people and our shared ambition to move more people through better payment experiences.

Our Recruitment Process

If you’ve been shortlisted for the role, you’ll first have a chat with our Talent team, who will set up an interview if the stars align. A short workplace preferences questionnaire will also be sent to help us learn more about the way you prefer to work. Following a successful first interview, you’ll meet with a second set of Littlepay folks, and be invited to participate in the final stage before being presented with an offer.

If you have any questions regarding the recruitment process or if you require any accommodations for any stage in the interview process, please don’t hesitate to let us know. Additionally, if you don’t meet all of the criteria (we know that some underrepresented groups tend to avoid applying if they don’t), please still apply. We really enjoy meeting people who might bring a fresh perspective on a problem we need to solve!

Ultimately, being part of our small but mighty team means you'll have the opportunity to learn about micropayments, and have a hand in the provision of services that impact millions of people. You’ll help us deliver on our revolutionary product roadmap and help scale our platform as we continue to expand across the globe.

If this opportunity interests you, hit apply! We look forward to learning about you.

ABOUT THE TEAM:

We are pleased to have a dynamic, forward-thinking group of professionals, deeply committed to supporting Tide in its growth while maintaining the highest standards of regulatory compliance and risk management. We have great cross-collaboration both within and outside the team and we pride ourselves on our team culture, ways of working and the support we provide to each other and to the business.

If joining the Compliance Team, you will be part of a supportive and knowledgeable group, with opportunities to work on complex, high-impact projects that contribute directly to Tide’s success and growth. You’ll be encouraged to bring new ideas, challenge the status quo, and take ownership of key compliance initiatives.

ABOUT THE ROLE:

As Regulatory Risk & Compliance Manager - EUR, you will play a vital role in ensuring Tide complies with the evolving regulatory requirements set by the CSSF and other EU regulators. You will be responsible for identifying, assessing, and mitigating regulatory risks, while ensuring that Tide’s compliance frameworks are embedded across the business.

Working closely with teams across the organisation, including Product, Member Operations, Payments, Marketing, Legal and Finance, you will provide expert advice on regulatory developments, lead compliance initiatives, and integrate regulatory requirements into our day-to-day operations.

As the subject matter expert on particular regulations, you’ll help to steer decisions, impact strategies and support the rest of the team and business. At Tide, you’ll be able to work in a fast-paced environment, with cross-team exposure, inquisitive freedom and the ability to impact how Tide conducts its business.

As Regulatory Risk & Compliance Manager you will:

• Execute the Compliance Monitoring Plan, taking ownership of monitoring activities, addressing findings, and engaging stakeholders as needed.
• Horizon scanning and regulatory mapping for regulatory developments across Luxembourg and the EU, assess their impact, and advise on necessary actions.
• Manage regulatory submissions to the CSSF such as Compliance summary report, long form report and the annual complaints reports. 
• Ensure accurate and timely regulatory reporting for BCL monthly reports. 
• Provide regulatory guidance on product and service development, conducting compliance assessments for new initiatives.
• Maintain and update compliance policies in line with Luxembourg and EU regulations, tracking required refresh cycles.
• Support the Chief Compliance Officer and the Global Director of Compliance in regulatory engagements, strategic planning, and governance.
• Lead and actively participate in the Regulatory Risk & Compliance working group, ensuring key issues are identified, addressed, and escalated.
• Coordinate and deliver compliance and risk-related training across the business.
• Collect and prepare MI for internal governance reporting and external regulatory submissions.
• Track regulatory deadlines, file submissions, maintain a log of regulatory interactions, and prepare for meetings and inspections with CSSF and other authorities.
• Engage with internal teams to respond to compliance-related requests and regulatory inquiries, ensuring cross-functional alignment.
• Work closely with the 1LOD to remediate regulatory oversight findings and enhance controls.
• Identify, assess, and monitor regulatory risks, ensuring appropriate mitigation measures are in place.
• Support internal and external audits, participate in compliance reviews, and oversee effective remediation of findings.

WHAT WE ARE LOOKING FOR:

• At least 6 years of experience in Compliance, Regulatory Risk, or Risk Management at a senior level within financial services.
• Strong expertise in Luxembourg (CSSF) and EU financial regulations, including PSD2, GDPR, EBA Guidelines and related frameworks.
• Direct experience interacting with regulators, handling responses, managing notifications, and supporting regulatory inspections, audits, and thematic reviews.
• Proven track record in regulatory submissions, licence applications, and reporting, ensuring compliance with Luxembourg and EU requirements.
• Experience in oversight functions, monitoring key risk indicators (KRIs), and providing Compliance Advisory on new initiatives, products, and services.
• Background in Banking, FinTech, Payments/E-Money firms, or Regulatory Consultancy.
• Experience working with firms under CSSF  regulations.
• Ability to interpret complex regulations, research requirements, and advise internal stakeholders on compliance matters.
• Proactive problem solver with a strong sense of ownership and accountability in resolving compliance challenges.
• Exceptional organisational skills, managing multiple projects, deadlines, and regulatory engagements effectively.
• Meticulous attention to detail, with strong drafting, analytical, and risk assessment skills.
• Fluency in English with German and/or French and/or Luxembourgish as a strong plus.

WHAT YOU’LL GET IN RETURN:

Our location-specific employee benefits are designed to cater to the unique needs of Tideans:

• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office.
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.

TIDEAN WAYS OF WORKING:

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. #LI-AC1 #LI-Hybrid

Job Description

We are looking for a Project Manager to join the CEO Office and drive high-priority, cross-functional initiatives across the company.
Reporting to the Chief of Staff, you will operate at the center of decision-making.

This role is designed for someone who thrives in ambiguity, enjoys solving complex business problems, and can move seamlessly from strategy to execution. You will work closely with senior leadership and have direct exposure to critical topics shaping the company’s growth.

What you’ll do

• Lead end-to-end delivery of strategic projects, from problem definition to execution and rollout
• Structure ambiguous topics into clear plans, with defined milestones, owners, and success metrics
• Coordinate cross-functional stakeholders (Product, Engineering, Finance, Sales, Compliance) to ensure alignment and delivery
• Track performance, manage risks, and ensure consistent delivery of outcomes
• Build and validate business cases (market sizing, unit economics, competitive positioning)
• Identify operational inefficiencies and implement scalable solutions
• Prepare high-quality materials for executive discussions and decision-making
• Leverage AI tools to improve workflows, automate processes, and enhance decision-making
• Support company-wide planning and operating rhythm (e.g. OKRs, strategic initiatives, governance cadences)

What we’re looking for

• 5+ years of experience in top-tier consulting and/or project management roles
• Experience in payments or fintech
• Proven track record of delivering complex projects in fast-paced environments
• Strong problem-solving and stakeholder management skills
• Hands-on experience using AI to solve real business problems (or building personal AI-driven projects)
• Data-driven mindset with the ability to prioritize and make decisions under ambiguity
• Fluent in English (French is a plus) 

Process: 

• HR Call
• Interview with Chief of Staff
• Interview with CPO 
• Case Study