About the Role
As an Enterprise Account Executive, you will identify, engage, and close new business with the world’s leading brands. We are looking for highly motivated individuals with experience selling multi-product solutions to retail and e-commerce brands. This role can be based remotely or in one of our offices, and involves participation in industry events and customer-related travel as needed. 

What You’ll Accomplish

• Develop and execute comprehensive sales strategies targeting enterprise-level new logos
• Work as a team with inside sales representatives to schedule and prepare for new business meetings
• Attend and drive new business through industry events and conferences
• Identify business challenges through discovery sessions and build relationships with stakeholders at the C-suite, VP, and Director level
• Leverage consultative sales skills to create compelling narratives and explain complex processes, ideas or events
• Own the sales cycle from beginning to end, and leverage CRM to ensure delivery against key metrics
• Work with cross-functional partners to guide market positioning and provide feedback on product requirements
• Design and execute innovative strategies to meet and exceed revenue goals

Your Expertise 

• 5+ years experience selling into enterprise brands
• Experience working in a B2B MarTech SaaS company required
• Experience selling to retail/ ecommerce brands
• Proven success selling complex, multi-product solutions
• Familiarity with MEDDPICC
• Excellent communication and customer-facing skills
• Consistency in exceeding sales targets and key performance indicators
• Driven and persistent, ensuring delivery of great results

#LI-JH1

By applying for this position, your data will be processed as per Attentive's Privacy Policy. 

About The Role 

As an Implementation Manager, you will be the force behind successful implementations at Hightouch. Working in close partnership with Technical Architects, you will own the full implementation and enablement lifecycle for Hightouch’s Mid-Market and Enterprise customers. You will be primarily responsible for executing the technical aspects of customer onboarding, ensuring seamless integration of Hightouch into customers' existing data infrastructure and working alongside the Technical Architect who owns the overall customer journey.

In this role, you will be the product expert who translates complex customer requirements into actionable implementation plans. You should have a natural ability to communicate technical concepts clearly to both data engineering teams and business stakeholders. As the primary owner of the implementation lifecycle, your focus is on creating repeatable, efficient implementation processes that scale across our customer base while maintaining the flexibility to address unique enterprise needs.

What You’ll Do

• Drive the onboarding process for customers, working closely with Technical Architects to ensure alignment between technical execution and customer success objectives
• Design and optimize implementation frameworks that can scale across different customer segments while accommodating enterprise-specific requirements
• Lead technical discovery sessions and implementation workshops, collaborating with customer data engineering teams and business stakeholders
• Create and maintain detailed technical documentation for implementations, including integration specifications, data models, and best practices
• Develop and execute implementation plans that minimize time-to-value while ensuring robust, sustainable solutions
• Partner with Technical Architects to identify and resolve technical blockers that could impact customer success
• Build relationships with technical stakeholders within customer organizations
• Contribute to product development by providing feedback to our engineering team
• Standardize and automate implementation processes to increase team efficiency and customer satisfaction

What We're Looking For

• 5-10 years of experience in technical implementation, solutions architecture, or similar roles with enterprise software
• Strong technical background with hands-on experience in data integration, APIs, and enterprise architecture
• Proven track record of successfully managing complex technical implementations while maintaining clear communication with a variety of stakeholders
• Experience creating and optimizing implementation processes that can scale across an organization
• Excellence in technical project management with ability to manage multiple concurrent implementations
• Strong presentation and facilitation skills with ability to command a room of technical and business audiences
• Experience working with data warehouses, ETL processes, and marketing technology is a plus
• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)

#LI-DNI

Regional Director, ZTB Branch (EMEA & APJ)

About Zscaler

The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world.

Who You Are

You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

The Role

We're looking for an experienced Regional Director to join our Sales and Go-to-Market team. As the "GM" of your business, you will be responsible for driving the strategy and execution for our Zero Trust Branch specialist sales organization across the EMEA and APJ theaters.

• Reporting Line: Global Vice President, ZBT Branch

• Direct Reports: Sales specialists is EMEA and APJ

• Location: Hybrid London based (#LI-Remote)

Key Responsibilities

• Talent Leadership: Recruit, hire, and develop world-class specialist sales talent in EMEA and APJ. Build individualized development plans and provide consistent coaching to motivate the team to overachieve on targets.

• Business Management: Operate as the GM of your territory; create comprehensive plans for success and maintain high accuracy in monthly, quarterly, and yearly forecasting.

• Matrix Collaboration: Align with regional sales leadership, field sales, marketing, and partners to prioritize revenue attainment within a complex, matrixed organization.

• Cross-Functional Impact: Engage directly with Product Management, Product Marketing, and Services to advocate for field needs and drive continuous performance improvement.

Qualifications

Minimum Qualifications

• Experience: 10+ years of full-cycle sales experience within the software or security industry.

• Leadership: 3+ years of leadership experience managing a team.

• Regional Scope: Proven experience managing sales teams across both EMEA and APJ regions.

• Executive Presence: Progressive selling experience engaging with accounts and closing deals at the C-Level.

• Education: Bachelor’s degree or equivalent professional experience.

Preferred Qualifications

• Specialization: Experience leading a product specialist sales team or prior experience as a product sales specialist in a matrix environment.

• Domain Expertise: Recent experience in the Zero Trust Branch industry with a passionate, informed point of view to share with customers and partners.

• Analytical Skills: Proficiency in data-driven territory management and planning.

#LI-FO1

#LI-Hybrid

Role: We are looking for a Regional Director to join our Commercial Sales team. This is a hybrid role based in London (2 days per week), reporting to the RVP Sales. As the Regional Director for Commercial Sales, you will be responsible for a team of 5 Account Executives in the UK, selling to accounts up to 5,000 employees.

What you’ll do (Role Expectations)

• Recruit, hire, and develop world-class sales talent while fostering a culture that embraces DE&I
• Solve customer pain points through Zscaler's unique value proposition
• Accurately forecast business monthly, quarterly, and yearly while building development plans for each sales representative
• Collaborate with Product Marketing, Product Management, Demand Generation, and other key functional roles
• Act as executive sponsor for key partners to create joint plans, generate pipeline, and drive opportunities to closure

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action, and you navigate seamlessly between high-level strategy and hands-on execution.
• You are a high-trust collaborator. You are ambitious for the team, embracing a challenge culture by giving and receiving feedback with clarity and respect.
• You are customer-obsessed. You build deep empathy for the customer and anchor your decisions in solving their real-world problems.
• You are a positive force. You approach hard problems with constructive energy and a 'can-do' spirit that inspires your team to stay focused on the solution.
• You operate with urgency. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• 2+ years of experience leading successful sales teams in the software and security industry
• Proven track record of over-achieving against sales targets
• Experience working with partners such as VARs and distribution
• Demonstrated experience hiring high-performing sales talent
• Experience selling to Commercial accounts (up to 5,000 employees) in the UK

What Will Make You Stand Out (Preferred Qualifications)

• Deep understanding of the bigger picture, customer goals, and how technology can facilitate business transformation
• Proficiency in strategic sales planning with experience closing net new logos

#LI-Hybrid #LI-FO1

We are looking for a Sr. Technical Success Manager to join our Customer Success Organization. This is a UK based role, reporting to the Manager of Technical Success Management. You will guide customers through their Zero Trust journey as the central post-sales point of contact, helping customers adopt and maximize Zscaler's solutions to secure their digital transformation objectives. Your role centers on providing expert advice, building relationships, and ensuring successful solution adoption for our public sector partners.

What you’ll do (Role Expectations)

• Build and nurture relationships with key customer stakeholders and operational service owners to define and prioritize the strategic alignment between customer objectives and Zscaler goals

• Offer technical guidance, product insights, and best practices to develop customized strategies for the integration and operationalization of Zscaler solutions

• Provide technical expertise and organizational leadership to manage complex escalations and coordinate resolutions with internal and external teams

• Work proactively to identify adoption insights, develop risk mitigation plans, and partner with Zscaler teams to ensure long-term customer success

• Participate in the creation and sharing of intellectual capital, including best practice guides and playbooks, to strengthen the Customer Success team’s collective impact

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 5+ years of experience in a customer-facing role such as Solutions Delivery, Customer Success Management, Technical Account Management, or Sales Engineering

• 5+ years of experience in Cloud Services Architectures, Web-based Security, Networking, or Infrastructure Solutions

• Strong communication and presentation skills with the ability to influence internal and external decisions

• Strong technical acumen with the ability to align customer business challenges to the Zscaler portfolio for desired business and security outcomes

• Proven ability to analyze customer data to gain key insights and develop tailored adoption strategies and risk mitigation plans

What Will Make You Stand Out (Preferred Qualifications)

• Deep background in Cloud and Networking Security technologies such as SD-WAN, MPLS, SWG, DLP, VPNs, and CASB

• Comprehensive understanding of industry-specific workflows and operational processes to optimize security and efficiency

• Relevant industry certifications such as CISSP, CCNP, CCIE, or Network+, or certifications from cloud providers such as AWS, Google, or Microsoft

#LI-Hybrid #LI-FO1

We are looking for a Privacy Counsel to join our Legal department. This is a hybrid role based in London reporting to the Senior Privacy Counsel.

You’ll support the continued development and improvement of all aspects of Zscaler’s privacy compliance program while assisting with commercial agreements relating to SaaS products for global customers and partners. This is an outstanding opportunity to make a high-impact contribution to a growing company on the cutting edge of cloud internet security.

What you’ll do (Role Expectations)

• Serve as a subject matter expert on privacy, data protection, and related AI issues, addressing questions from customers and internal stakeholders
• Provide practical, business-focused guidance on data privacy, data protection, and AI-related compliance matters
• Review and negotiate Data Processing Agreements (DPAs) with customers and vendors, and advise legal team members on managing privacy and AI-related issues
• Stay up to date with global privacy, data protection, and AI regulations

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Qualified lawyer with a valid license to practice in a UK or EU jurisdiction.
• 3+ years of experience in a corporate legal department or law firm advising on data privacy issues, including negotiating contracts and product counseling
• Expert knowledge of international privacy laws and regulations with experience providing guidance to global teams
• Experience with cybersecurity laws and incident response related to data privacy requirements
• CIPP, CIPM, CIPT, or other related professional certifications

What Will Make You Stand Out (Preferred Qualifications)

• Working knowledge of technology platforms and data flows, including cloud and mobile devices
• Experience designing compliance programs, policies, and processes within the tech industry
• Demonstrated ability to navigate complex AI frameworks and multi-jurisdictional technology transactions

#LI- MP1

#LI-Hybrid 

As a Customer Success Manager, you are the value owner and trusted advisor for your portfolio of customers. You ensure every customer achieves success with Trustpilot — from onboarding and adoption to measurable results and advocacy.Your mission is to maximise product adoption, strengthen customer health, and reduce churn, ensuring customers realise ongoing value and remain engaged, satisfied partners.

What you'll be doing:

• Onboarding & Activation: Lead post-sale onboarding and setup, ensuring a smooth handover from New Business and a strong foundation for adoption.
• Adoption & Value Realisation: Drive measurable Business Adoption across your customer portfolio to deliver tangible results.
• Retention & Churn reduction: Achieve a high Gross Renewal Rate (GRR) by maintaining customer health and addressing risks proactively.
• Retention & Churn Reduction: Own customer health, proactively identifying risks and executing recovery actions to maintain high Gross Renewal Rates (GRR).
• Customer Experience & NPS: Drive customer satisfaction and advocacy, achieving strong Net Promoter Score (NPS) results across your portfolio.
• Customer Issue Resolution: Act as the first line for customer issues related to onboarding, usage, or product value, escalating commercial or billing matters to the Account Manager.
• Customer Advocacy: Partner with Marketing to identify case study, testimonial, and reference opportunities.
• Voice of the Customer: Collaborate with Product to share structured customer feedback and insights that inform roadmap improvements.
• Operational Excellence: Maintain accurate health metrics, notes, and success plans in CRM for full portfolio visibility.

Who you are:

• You have prior experience in customer success, account management, or customer support roles in a SaaS or technology environment.
• Proven ability to drive product adoption, customer satisfaction (NPS), and retention results.
• Technically confident and able to guide customers through setup, usage, and best practices.
• Strong communication and relationship-building skills across multiple stakeholder levels.
• Comfortable working with data and insights to identify trends, risks, and opportunities.
• Highly organized with excellent follow-through and attention to detail.
• Collaborative team player who enjoys working with Account Managers, Product, and Marketing to deliver customer value.
• A genuine passion for helping customers succeed and seeing measurable business impact.
• A good understanding of the digital advertising/search marketing industry – preferred.

We are:

We are passionate about what we do. Our team is super collaborative, diverse, and it’s a fun place to work. Our culture is fast-paced, and our employees grow as we do. You’ll have plenty of personal development and coaching opportunities. We are ideas people. We encourage our employees to think outside the box and always champion new ways of working.

What's in it for you:

• A hybrid work setup (3 days in our Central London office, 2 remote)
• Competitive base salary with an uncapped commission structure + company bonus
• 25 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• Pension and life insurance 
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more. 
• Independent financial advice and free standard professional mortgage broker advice (worth £495 in waived fees)

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

#LI-Hybrid #LI-KW1

About us:

We invite you to come grow with us.

Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health.

Our Research Partnership healthcare market research team provides research and insights to inform and power healthcare decisions. Serving a variety of clients across the lifecycle, our expertise includes data, research & insights (proprietary syndicated and custom research) and brand tracking (ATU). Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – supporting confident, insight-driven decisions that move innovation forward. 

About the team:

The RP EU PM team consists of ~30 Project Managers in Europe and Asia and works alongside our Custom and Syndicated research teams to deliver a broad range of qualitative and quantitative (ad hoc and tracking) studies for global pharmaceutical clients to enable them to address product development, marketing, brand, advertising and communications objectives. Our studies are typically multi-market, encompassing respondents in Europe, North America and Emerging Markets.

Each of our research projects will have a dedicated member of the RP PM team embedded within the core project team for the full project lifecycle, providing project management expertise and guidance throughout. Typically, members of our PM team will support multiple projects concurrently.

Within the PM team, members of the team are encouraged to lead subject-matter Pillars. These Pillars include initiatives and programmes focusing on Clients, Suppliers, People, Innovation, and Operational Excellence. As the Project Director, you will own the overall strategy across each of the Pillars, ensuring that each Pillar’s activities support the departmental strategy and objectives.

Role purpose:

Project Director is responsible for defining and delivering the strategic vision for Project Management as a core capability within Research Partnership and Inizio Ignite. This role ensures that operational excellence, financial accountability for external spend, scalability and innovation in project delivery act as key drivers of commercial performance, client satisfaction and competitive differentiation.

About the role:

As the sole Project Director you will report directly to the Commercial Operations Director and will be solely responsible for leading the Project Management department. You will have direct reports at Associate Project Director level (in Europe and APAC), each of whom leads their own teams of Project Managers/Executives. You will work with the Commercial Operations Director and peer leaders within other functional departments to set strategy, agree best practices and SOPs, monitor performance and ensure the development of the Project Management department in line with the company’s objectives.

This role will involve performance management, objective-setting for your APD direct reports and their teams as well as overseeing recruitment activities (interviewing candidates) for roles within your team. You will be responsible for delivering operational change management initiatives. You will also liaise with colleagues in our sister businesses within Inizio Ignite, primarily STEM Healthcare, but also Putnam and Vynamic and central Operations horizontals to ensure collaborative working on combined initiatives.

Your primary role:

The role of the Project Director is primarily to be strategic operational leader, ensuring its performance aligns to the company’s objectives. You will line manage the Associate Project Directors, each of whom leads a small team.

The Project Management department’s project responsibilities include: costing and oversee the set up and management of fieldwork and data collection to ensure successful completion within best practices.

Core responsibilities will include:

• Managing and overseeing global vendor and supplier relationships for the whole organisation (in conjunction with the Commercial Operations Director).
• Ensuring project profitability goals and targets are adhered to across the Project Management team.
• Leading change management across the department to align to company vision for Project Management. Upskilling team members and managing performance issues where necessary.
• Ensuring that the Project Management department and team members adhere to Finance expectations for accurate revenue recognition and forecasting.
• Developing and evolving SOPs and ensuring appropriate training and accountability is in place across the PM team.
• Line Management of multiple Associate Project Directors, providing mentorship and coaching to them and ensuring they are successfully running their teams and meeting their objectives.
  • Playing a leading role in promotion, reward and hiring decisions for the department in conjunction with HR, Finance and Talent Acquisition.
• Liaising with senior management across the RP and Inizio Ignite organisations, effective partnering with Research, Commercial, Data Management stakeholders as required.
• Representing RP PM function in Inizio-wide initiatives
• Driving standardisation / best practice sharing across brands
• Influencing group-level operations strategy

About You…

Your skills and experience:

• More than 10 years of experience in market research project management (qualitative and quantitative research)
• Experience specifically within healthcare market research is essential
• Significant experience with team leadership (including line management and training of a team of mid-senior Project Managers and Associate Director)
• Strong change management skills (demonstrable experience driving change at a departmental or team-level)
• Clear capabilities for senior-level collaboration and communication; able to see the bigger picture and identify the commercial priorities
• Confident liaising with a variety of internal and external stakeholders
• Experience working directly with end-clients
• Proven experience defining and implementing operational strategy at a departmental or business-unit level
• Experience designing and scaling global operating models across multiple regions
• Demonstrated ability to translate business strategy into clear operational frameworks, KPIs and delivery models
• Track record of leading large-scale transformation programmes (e.g., restructuring, offshoring, automation, process re-engineering)
• Experience embedding continuous improvement cultures
• Strong commercial mindset with experience influencing pricing, margin optimisation and cost structures
• Experience managing or contributing to departmental budgets and financial planning
• Proven ability to drive profitability improvements at a portfolio or departmental level, not just individual projects
• Experience partnering with commercial/sales teams to support proposals, RFPs and client solutions
• Ability to balance client value, operational efficiency, and commercial outcomes

Ideal profile:

• You think beyond immediate delivery, consistently taking a long-term, strategic view of how the function should evolve
• You are able to connect day-to-day operations to broader business objectives and commercial outcomes
• You proactively identify opportunities to scale, simplify, and improve how we operate
• You demonstrate a strong sense of ownership for outcomes, not just responsibilities
• You are comfortable making difficult decisions and taking accountability for them
• You operate with a “business owner” mindset, balancing people, client, and commercial priorities
• You are proactive, dedicated and enthusiastic, with a ‘can do’ attitude and approach
• You demonstrate commercial and analytical capabilities
• You demonstrate a high level of accuracy and attention to detail, as well as strengths in organisation and prioritisation
• You demonstrate a track record of identifying operational efficiencies
• You are a collaborative team player who works well with colleagues
• You communicate ideas and issues in an effective, straightforward fashion

Life at Research Partnership:

We love what we do and continuously strive for innovation and creativity. We believe everyone should continuously be learning and provide:

• A comprehensive training and development programme for all staff, from entry level apprentice to senior management
• A relaxed and friendly working environment
• Social events - including a summer day out and end-of-year party, along with regular social events after office hours
• Fundraising and charity events – we support Forever Angels, a children's charity whose aim is to care for abandoned babies in Tanzania, Africa, as well as the local charity, Fulham Good Neighbours

About Inizio Ignite:

Research Partnership is part of Inizio Ignite, a trusted advisor for health and life science companies that turns science into strategy, supporting execution at every stage of the product and patient journey from early commercialization to launch and beyond. Offering market research and insights; strategy; people and transformation consulting; and commercial benchmarking delivered through sector specific connected solutions and intelligence, Inizio Ignite helps create long-term value for clients and their patients.

Further information:

This is a full-time role, working in a hybrid pattern (2 days per week in the office) at our fantastic HQ location in Holborn.

About us:

We invite you to come grow with us.

Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health.

Our Research Partnership healthcare market research team provides research and insights to inform and power healthcare decisions. Serving a variety of clients across the lifecycle, our expertise includes data, research & insights (proprietary syndicated and custom research) and brand tracking (ATU). Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – supporting confident, insight-driven decisions that move innovation forward. 

About the team:

The RP EU PM team consists of ~30 Project Managers in Europe and Asia and works alongside our Custom and Syndicated research teams to deliver a broad range of qualitative and quantitative (ad hoc and tracking) studies for global pharmaceutical clients to enable them to address product development, marketing, brand, advertising and communications objectives. Our studies are typically multi-market, encompassing respondents in Europe, North America and Emerging Markets.

Each of our research projects will have a dedicated member of the RP PM team embedded within the core project team for the full project lifecycle, providing project management expertise and guidance throughout. Typically, members of our PM team will support multiple projects concurrently.

Within the PM team, members of the team are encouraged to lead subject-matter Pillars. These Pillars include initiatives and programmes focusing on Clients, Suppliers, People, Innovation, and Operational Excellence. As the Project Director, you will own the overall strategy across each of the Pillars, ensuring that each Pillar’s activities support the departmental strategy and objectives.

Role purpose:

Project Director is responsible for defining and delivering the strategic vision for Project Management as a core capability within Research Partnership and Inizio Ignite. This role ensures that operational excellence, financial accountability for external spend, scalability and innovation in project delivery act as key drivers of commercial performance, client satisfaction and competitive differentiation.

About the role:

As the sole Project Director you will report directly to the Commercial Operations Director and will be solely responsible for leading the Project Management department. You will have direct reports at Associate Project Director level (in Europe and APAC), each of whom leads their own teams of Project Managers/Executives. You will work with the Commercial Operations Director and peer leaders within other functional departments to set strategy, agree best practices and SOPs, monitor performance and ensure the development of the Project Management department in line with the company’s objectives.

This role will involve performance management, objective-setting for your APD direct reports and their teams as well as overseeing recruitment activities (interviewing candidates) for roles within your team. You will be responsible for delivering operational change management initiatives. You will also liaise with colleagues in our sister businesses within Inizio Ignite, primarily STEM Healthcare, but also Putnam and Vynamic and central Operations horizontals to ensure collaborative working on combined initiatives.

Your primary role:

The role of the Project Director is primarily to be strategic operational leader, ensuring its performance aligns to the company’s objectives. You will line manage the Associate Project Directors, each of whom leads a small team.

The Project Management department’s project responsibilities include: costing and oversee the set up and management of fieldwork and data collection to ensure successful completion within best practices.

Core responsibilities will include:

• Managing and overseeing global vendor and supplier relationships for the whole organisation (in conjunction with the Commercial Operations Director).
• Ensuring project profitability goals and targets are adhered to across the Project Management team.
• Leading change management across the department to align to company vision for Project Management. Upskilling team members and managing performance issues where necessary.
• Ensuring that the Project Management department and team members adhere to Finance expectations for accurate revenue recognition and forecasting.
• Developing and evolving SOPs and ensuring appropriate training and accountability is in place across the PM team.
• Line Management of multiple Associate Project Directors, providing mentorship and coaching to them and ensuring they are successfully running their teams and meeting their objectives.
  • Playing a leading role in promotion, reward and hiring decisions for the department in conjunction with HR, Finance and Talent Acquisition.
• Liaising with senior management across the RP and Inizio Ignite organisations, effective partnering with Research, Commercial, Data Management stakeholders as required.
• Representing RP PM function in Inizio-wide initiatives
• Driving standardisation / best practice sharing across brands
• Influencing group-level operations strategy

About You…

Your skills and experience:

• More than 10 years of experience in market research project management (qualitative and quantitative research)
• Experience specifically within healthcare market research is essential
• Significant experience with team leadership (including line management and training of a team of mid-senior Project Managers and Associate Director)
• Strong change management skills (demonstrable experience driving change at a departmental or team-level)
• Clear capabilities for senior-level collaboration and communication; able to see the bigger picture and identify the commercial priorities
• Confident liaising with a variety of internal and external stakeholders
• Experience working directly with end-clients
• Proven experience defining and implementing operational strategy at a departmental or business-unit level
• Experience designing and scaling global operating models across multiple regions
• Demonstrated ability to translate business strategy into clear operational frameworks, KPIs and delivery models
• Track record of leading large-scale transformation programmes (e.g., restructuring, offshoring, automation, process re-engineering)
• Experience embedding continuous improvement cultures
• Strong commercial mindset with experience influencing pricing, margin optimisation and cost structures
• Experience managing or contributing to departmental budgets and financial planning
• Proven ability to drive profitability improvements at a portfolio or departmental level, not just individual projects
• Experience partnering with commercial/sales teams to support proposals, RFPs and client solutions
• Ability to balance client value, operational efficiency, and commercial outcomes

Ideal profile:

• You think beyond immediate delivery, consistently taking a long-term, strategic view of how the function should evolve
• You are able to connect day-to-day operations to broader business objectives and commercial outcomes
• You proactively identify opportunities to scale, simplify, and improve how we operate
• You demonstrate a strong sense of ownership for outcomes, not just responsibilities
• You are comfortable making difficult decisions and taking accountability for them
• You operate with a “business owner” mindset, balancing people, client, and commercial priorities
• You are proactive, dedicated and enthusiastic, with a ‘can do’ attitude and approach
• You demonstrate commercial and analytical capabilities
• You demonstrate a high level of accuracy and attention to detail, as well as strengths in organisation and prioritisation
• You demonstrate a track record of identifying operational efficiencies
• You are a collaborative team player who works well with colleagues
• You communicate ideas and issues in an effective, straightforward fashion

Life at Research Partnership:

We love what we do and continuously strive for innovation and creativity. We believe everyone should continuously be learning and provide:

• A comprehensive training and development programme for all staff, from entry level apprentice to senior management
• A relaxed and friendly working environment
• Social events - including a summer day out and end-of-year party, along with regular social events after office hours
• Fundraising and charity events – we support Forever Angels, a children's charity whose aim is to care for abandoned babies in Tanzania, Africa, as well as the local charity, Fulham Good Neighbours

About Inizio Ignite:

Research Partnership is part of Inizio Ignite, a trusted advisor for health and life science companies that turns science into strategy, supporting execution at every stage of the product and patient journey from early commercialization to launch and beyond. Offering market research and insights; strategy; people and transformation consulting; and commercial benchmarking delivered through sector specific connected solutions and intelligence, Inizio Ignite helps create long-term value for clients and their patients.

Further information:

This is a full-time role, working in a hybrid pattern (2 days per week in the office) at our fantastic HQ location in Holborn.

The Role:

The Client Value Partner (Energy) role is a key addition to our broader Value Engineering team and will play a crucial role in Celonis’ growth strategy. As a CVP, you will spearhead our mission of data-driven business transformation with our most strategic customers within the Energy industry. You will lead extensive teams of Celonis experts to ensure the success and satisfaction of some of our top customer base on their journey to realizing value with Celonis.

The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform their business while mobilizing the necessary Celonis resources. In collaboration with our cross-functional Celonis teams, you will drive measurable business impact across various processes and industries and accelerate the adoption of our platform.  The CVP will also champion transformational initiatives across Celonis and customer accounts, fostering innovation and strategic change to maximize value and drive business transformation.

We seek experienced professionals with a proven track record in managing executive relationships, driving profitable growth, and blending industry expertise with strong analytical and consulting skills. Join us at the forefront of one of the fastest-growing tech companies worldwide and help guide our customers to become the next Lighthouse Celonis customers.

The work you’ll do:

Accountable Program Lead & Engagement Manager

• Develop and maintain strong relationships with key stakeholders, including C-level internal / external executives, embedding Celonis into their strategic objectives.
• Ensure engagements are properly staffed leveraging resources from global cross-functional Celonis teams, such as Servicing, Product & Engineering
• Mentor customer on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform.
• Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance.

Driving Customer Value

• Responsible for the end-to-end customer value journey
• Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
• Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans.
• Resolve customer escalations orchestrating internal teams efficiently and effectively in a timely manner
• Internalize the customer's strategy and targets and drive Celonis delivery alignment to that strategy, ensuring that we support the customer in solving business-critical problems
• Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and meeting usage and adoption targets.

Community Builder and Customer Advocacy 

• Organize and lead customer advisory boards to address industry-specific challenges and innovations, establishing a structured feedback loop to continuously gather insights and improve products and services.
• Act as the voice of the customer within the company, ensuring alignment of product development and service offerings with industry needs and customer feedback, while collaborating with the customer advocacy team on advocacy strategies.
• Drive customer presence and sponsorship at key Celonis and industry events, serving as a Celonis leader at conferences, webinars, and through published thought leadership.
• Collaborate on innovation or new asset development in specific domains, and contribute to playbooks, resources, and tools for the value engineering team to enhance their effectiveness.

The Qualifications you need:

• Minimum 10 years of relevant customer success, strategy consulting, or related experience within the Energy industry required
• Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations
• Experience with AI-based transformation is a strong plus
• Deep exposure to and experience with successful change management practices
• Ability to navigate large global organizations and have the power of persuasion through data, facts and confidence
• Know how to successfully work with internal resources to design, pitch and sell opportunities with relevant subject matter experts and practice leads
• Possess a natural and consultative approach when engaging with senior executives
• Strong team player who inspires the team with a patient and entrepreneurial leadership style
• Project management: ability to organize and manage multiple streams
• Strong communication skills 
• Are self-motivated, proactive team player
• Are able to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders

Total compensation package will include base salary + bonus + equity + benefits. 

The Sponsorships Manager is responsible for growing, retaining and strategically developing Rightmove’s advertising sponsorship partnerships. This role owns sponsorship relationships end‑to‑end, from opportunity identification and proposition development through to deal execution, renewal and long‑term partner growth.

The role plays a critical part in protecting and growing the sponsorship revenue base and delivering incremental revenue growth. It requires strong media agency sales experience, senior sales management capability and the ability to lead complex, bespoke commercial deals across a large, cross‑functional organisation.

This role can be based from our London or Milton Keynes office.

What you'll do:

• Shape and evolve Rightmove’s sponsorship strategy and growth roadmap alongside the Head of Third Party Advertising and senior leadership.
• Identify, create and sell high‑value, bespoke sponsorship propositions aligned to Rightmove’s products, audiences and ambitions.
• Own the full sales lifecycle end‑to‑end - from pitch and negotiation through to contract, delivery and renewal.
• Lead complex, high‑value negotiations with senior clients and agency stakeholders.
• Take full ownership of sponsorship revenue, including forecasting, pipeline health and deal progression.
• Act as the senior commercial owner for sponsorship partners, driving retention, expansion and multi‑year growth.
• Lead proactive renewal strategies and long‑term partnership planning.
• Bring teams together across Product, Marketing, Ad Operations, Legal, Finance and Data to ensure successful delivery.
• Remove internal blockers, balancing commercial ambition with operational reality.
• Serve as a senior commercial interface with media agencies, using deep knowledge of trading models and buying behaviours to shape strategy and propositions.
• Use market insight and partner feedback to inform strategy, refine propositions and unlock future opportunities.
• Track performance, ROI and renewal health, using data to guide decisions, reporting and growth opportunities.

What you'll need:

• Proven success in senior sales or commercial leadership roles, with ownership of high-value revenue targets and pipelines.
• A strong track record of closing complex, high‑value deals and negotiating at senior stakeholder level.
• Deep experience in media, sponsorship or partnership sales, including working closely with external agencies.
• Excellent commercial judgement, balancing immediate revenue with long‑term strategic value.
• The ability to juggle multiple high‑value opportunities while maintaining rigorous pipeline discipline and accuracy.
• Strong strategic thinking, with a knack for spotting opportunities and shaping market‑facing propositions.
• A confident, credible communication style, able to influence senior internal and external stakeholders.
• A highly collaborative approach, with experience leading cross‑functional delivery.
• A proactive, accountable mindset and comfort operating in a fast‑paced, evolving commercial landscape.

The Role:

The Client Value Partner (Public Sector) role is a key addition to our broader Value Engineering team and will play a crucial role in Celonis’ growth strategy. As a CVP, you will spearhead our mission of data-driven business transformation with our most strategic customers within the Public Sector. You will lead extensive teams of Celonis experts to ensure the success and satisfaction of some of our top customer base on their journey to realizing value with Celonis.

The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform their business while mobilizing the necessary Celonis resources. In collaboration with our cross-functional Celonis teams, you will drive measurable business impact across various processes and industries and accelerate the adoption of our platform.  The CVP will also champion transformational initiatives across Celonis and customer accounts, fostering innovation and strategic change to maximize value and drive business transformation.

We seek experienced professionals with a proven track record in managing executive relationships, driving profitable growth, and blending industry expertise with strong analytical and consulting skills. Join us at the forefront of one of the fastest-growing tech companies worldwide and help guide our customers to become the next Lighthouse Celonis customers.

The work you’ll do:

Accountable Program Lead & Engagement Manager

• Develop and maintain strong relationships with key stakeholders, including C-level internal / external executives, embedding Celonis into their strategic objectives.
• Ensure engagements are properly staffed leveraging resources from global cross-functional Celonis teams, such as Servicing, Product & Engineering
• Mentor customer on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform.
• Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance.

Driving Customer Value

• Responsible for the end-to-end customer value journey
• Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
• Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans.
• Resolve customer escalations orchestrating internal teams efficiently and effectively in a timely manner
• Internalize the customer's strategy and targets and drive Celonis delivery alignment to that strategy, ensuring that we support the customer in solving business-critical problems
• Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and meeting usage and adoption targets.

Community Builder and Customer Advocacy 

• Organize and lead customer advisory boards to address industry-specific challenges and innovations, establishing a structured feedback loop to continuously gather insights and improve products and services.
• Act as the voice of the customer within the company, ensuring alignment of product development and service offerings with industry needs and customer feedback, while collaborating with the customer advocacy team on advocacy strategies.
• Drive customer presence and sponsorship at key Celonis and industry events, serving as a Celonis leader at conferences, webinars, and through published thought leadership.
• Collaborate on innovation or new asset development in specific domains, and contribute to playbooks, resources, and tools for the value engineering team to enhance their effectiveness.

The Qualifications you need:

• Minimum 10 years of relevant customer success, strategy consulting, or related experience within the Public Sector
• Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations
• Experience with AI-based transformation is a strong plus
• Deep exposure to and experience with successful change management practices
• Ability to navigate large global organizations and have the power of persuasion through data, facts and confidence
• Know how to successfully work with internal resources to design, pitch and sell opportunities with relevant subject matter experts and practice leads
• Possess a natural and consultative approach when engaging with senior executives
• Strong team player who inspires the team with a patient and entrepreneurial leadership style
• Project management: ability to organize and manage multiple streams
• Strong communication skills 
• Are self-motivated, proactive team player
• Are able to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders

Total compensation package will include base salary + bonus + equity + benefits. 

The Role:

The Client Value Partner (Pharmaceuticals) role is a key addition to our broader Value Engineering team and will play a crucial role in Celonis’ growth strategy. As a CVP, you will spearhead our mission of data-driven business transformation with our most strategic customers within the Pharmaceuticals industry. You will lead extensive teams of Celonis experts to ensure the success and satisfaction of some of our top customer base on their journey to realizing value with Celonis.

The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform their business while mobilizing the necessary Celonis resources. In collaboration with our cross-functional Celonis teams, you will drive measurable business impact across various processes and industries and accelerate the adoption of our platform.  The CVP will also champion transformational initiatives across Celonis and customer accounts, fostering innovation and strategic change to maximize value and drive business transformation.

We seek experienced professionals with a proven track record in managing executive relationships, driving profitable growth, and blending industry expertise with strong analytical and consulting skills. Join us at the forefront of one of the fastest-growing tech companies worldwide and help guide our customers to become the next Lighthouse Celonis customers.

The work you’ll do:

Accountable Program Lead & Engagement Manager

• Develop and maintain strong relationships with key stakeholders, including C-level internal / external executives, embedding Celonis into their strategic objectives.
• Ensure engagements are properly staffed leveraging resources from global cross-functional Celonis teams, such as Servicing, Product & Engineering
• Mentor customer on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform.
• Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance.

Driving Customer Value

• Responsible for the end-to-end customer value journey
• Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
• Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans.
• Resolve customer escalations orchestrating internal teams efficiently and effectively in a timely manner
• Internalize the customer's strategy and targets and drive Celonis delivery alignment to that strategy, ensuring that we support the customer in solving business-critical problems
• Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and meeting usage and adoption targets.

Community Builder and Customer Advocacy 

• Organize and lead customer advisory boards to address industry-specific challenges and innovations, establishing a structured feedback loop to continuously gather insights and improve products and services.
• Act as the voice of the customer within the company, ensuring alignment of product development and service offerings with industry needs and customer feedback, while collaborating with the customer advocacy team on advocacy strategies.
• Drive customer presence and sponsorship at key Celonis and industry events, serving as a Celonis leader at conferences, webinars, and through published thought leadership.
• Collaborate on innovation or new asset development in specific domains, and contribute to playbooks, resources, and tools for the value engineering team to enhance their effectiveness.

The Qualifications you need:

• Minimum 10 years of relevant customer success, strategy consulting, or related experience within the Pharmaceuticals industry required
• Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations
• Experience with AI-based transformation is a strong plus
• Deep exposure to and experience with successful change management practices
• Ability to navigate large global organizations and have the power of persuasion through data, facts and confidence
• Know how to successfully work with internal resources to design, pitch and sell opportunities with relevant subject matter experts and practice leads
• Possess a natural and consultative approach when engaging with senior executives
• Strong team player who inspires the team with a patient and entrepreneurial leadership style
• Project management: ability to organize and manage multiple streams
• Strong communication skills 
• Are self-motivated, proactive team player
• Are able to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders

Total compensation package will include base salary + bonus + equity + benefits. 

The Role:

The Client Value Partner (CVP) role is a key addition to our broader Value Engineering team and will play a crucial role in Celonis’ growth strategy. As a CVP, you will spearhead our mission of data-driven business transformation with our most strategic customers within the CPG industry. You will lead extensive teams of Celonis experts to ensure the success and satisfaction of some of our top customer base on their journey to realizing value with Celonis.

The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform their business while mobilizing the necessary Celonis resources. In collaboration with our cross-functional Celonis teams, you will drive measurable business impact across various processes and industries and accelerate the adoption of our platform.  The CVP will also champion transformational initiatives across Celonis and customer accounts, fostering innovation and strategic change to maximize value and drive business transformation.

We seek experienced professionals with a proven track record in managing executive relationships, driving profitable growth, and blending industry expertise with strong analytical and consulting skills. Join us at the forefront of one of the fastest-growing tech companies worldwide and help guide our customers to become the next Lighthouse Celonis customers.

The work you’ll do:

Accountable Program Lead & Engagement Manager

• Develop and maintain strong relationships with key stakeholders, including C-level internal / external executives, embedding Celonis into their strategic objectives.
• Ensure engagements are properly staffed leveraging resources from global cross-functional Celonis teams, such as Servicing, Product & Engineering
• Mentor customer on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform.
• Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance.

Driving Customer Value

• Responsible for the end-to-end customer value journey
• Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
• Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans.
• Resolve customer escalations orchestrating internal teams efficiently and effectively in a timely manner
• Internalize the customer's strategy and targets and drive Celonis delivery alignment to that strategy, ensuring that we support the customer in solving business-critical problems
• Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and meeting usage and adoption targets.

Community Builder and Customer Advocacy 

• Organize and lead customer advisory boards to address industry-specific challenges and innovations, establishing a structured feedback loop to continuously gather insights and improve products and services.
• Act as the voice of the customer within the company, ensuring alignment of product development and service offerings with industry needs and customer feedback, while collaborating with the customer advocacy team on advocacy strategies.
• Drive customer presence and sponsorship at key Celonis and industry events, serving as a Celonis leader at conferences, webinars, and through published thought leadership.
• Collaborate on innovation or new asset development in specific domains, and contribute to playbooks, resources, and tools for the value engineering team to enhance their effectiveness.

The Qualifications you need:

• Minimum 10 years of relevant customer success, strategy consulting, or related experience within the CPG industry required
• Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations
• Experience with AI-based transformation is a strong plus
• Deep exposure to and experience with successful change management practices
• Ability to navigate large global organizations and have the power of persuasion through data, facts and confidence
• Know how to successfully work with internal resources to design, pitch and sell opportunities with relevant subject matter experts and practice leads
• Possess a natural and consultative approach when engaging with senior executives
• Strong team player who inspires the team with a patient and entrepreneurial leadership style
• Project management: ability to organize and manage multiple streams
• Strong communication skills 
• Are self-motivated, proactive team player
• Are able to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders

Total compensation package will include base salary + bonus/commission + equity + benefits. 

THE ROLE

We are seeking a Delivery Manager (early-career) to bring structure and accountability to how the Technology & Digital Services (TDS) team delivers software, infrastructure, and vendor-led projects. This is a cross-functional role that sits at the heart of TDS delivery, coordinating across internal engineering squads, Product Managers, architects, and third-party vendors to help ensure that projects are delivered on time, to standard, and without disruption to the business.

You will work closely with the India-based Release Manager, supporting day-to-day release priorities and pipeline standards, and helping to coordinate delivery activities across both teams. You are not expected to manage squads directly, that is shared with the Scrum Master and Product Managers, but you will be the person who helps ensure everyone is aligned, dependencies are managed, and nothing falls through the cracks.

This is a role for someone who thrives in complexity, can support internal teams and external vendors to stay on track (even without direct authority), and can translate technical delivery status into clear communication for project stakeholders.

KEY RESPONSIBILITIES

Delivery Coordination & Project Management

• Plan, coordinate, and track delivery across concurrent Digital Transformation workstreams and BAU changes, maintaining a clear and consolidated view of progress, risks, and dependencies at all times.
• Work closely with Technical Leads, Architects, and Product Managers to ensure delivery is on track, proactively surfacing blockers and facilitating their resolution without taking over squad-level ownership.
• Help define and communicate what teams need to deliver in order for work to be considered ready to enter the CI/CD pipeline, working in alignment with the Definition of Ready and Definition of Done standards maintained by Product Management.
• Support Product Managers in managing coordination overhead across workstreams, acting as a force multiplier for delivery capacity within TDS.
• Collaborate with the data capability and Platform Owner to ensure data-related delivery workstreams are appropriately integrated into the broader delivery schedule.
• Maintain accurate delivery documentation, including project plans, RAID logs, and status reports, ensuring stakeholders always have a clear and honest picture of delivery health.

Vendor & Third-Party Delivery Management

• Ensure that third-party vendors adhere to TDS release processes, quality gates, and delivery standards, monitoring compliance and escalating issues within the delivery lifecycle.
• Coordinate vendor delivery activities within the broader delivery schedule, managing dependencies between internal and external workstreams to avoid conflict or disruption.
• Monitor vendor delivery performance and raise concerns early to the relevant Product Manager and the Engineering Lead, providing clear evidence and suggested actions.
• Apply structured project and delivery management approaches (e.g. stage gate processes) where vendors operate outside of an agile framework, ensuring appropriate governance and delivery controls are in place.

Release Oversight & Pipeline Standards

• Provide day-to-day support to the India-based Release Manager on release priorities, pipeline standards, and process compliance, working closely with key delivery and technical leads across both roles.
• Support release readiness and go/no-go activities by gathering inputs and ensuring criteria are tracked, in partnership with Head of Design & Engineering and relevant Technical Leads, ensuring that all delivery and quality criteria are met before any release proceeds to production.
• Support the ongoing improvement of the CI/CD pipeline and release ways of working, identifying gaps and proposing practical process updates as the capability matures.
• Ensure that release processes and standards are understood and consistently followed by all internal teams and vendors.

Incident Management

• Coordinate incident resolution when release-related or production issues arise, acting as the central point of contact across engineering teams, vendors, and architects to drive swift diagnosis and remediation.
• Ensure all incidents are properly documented and reviewed as part of a continuous improvement process, feeding lessons learned back into delivery and release standards.

Architecture & Technical Governance

• Build sufficient understanding of the organisation's architecture, including products, software, data, cloud, and security, to coordinate delivery effectively across technical disciplines.
• Work closely with the architect community (system, data, cloud, enterprise, and security architects) to help ensure that delivery decisions respect architectural standards and constraints.
• Escalate technical risks or architectural concerns identified during delivery to the appropriate architect or the Engineering Lead.

Stakeholder Communication & Reporting

• Provide regular, consolidated delivery and release status updates to the Head of Design & Engineering and wider TDS leadership.
• Support and facilitate cross-team delivery forums and release planning sessions, ensuring the right people are in the room and that decisions are made efficiently.
• Contribute to CAB meetings, providing accurate and timely information on upcoming releases to support informed change advisory decisions.

SKILLS & COMPETENCIES

To be successful in this role, you will demonstrate:

• Strong delivery management skills, with the ability to coordinate complex, multi-team environments involving internal squads and external vendors.
• Comfortable engaging with architects and engineers on software, infrastructure, and cloud topics, with the ability to understand delivery impacts and ask the right questions without needing to be a practitioner.
• Good understanding of agile delivery practices, with experience working alongside Scrum Masters and Product Managers in a cross-functional squad model, including sprint-based release cycles and continuous delivery practices.
• Working understanding of structured project management methodologies, particularly in the context of stage gate processes and vendor delivery governance.
• Strong influencing skills, able to encourage internal teams and vendors to work to agreed standards without direct line management authority.
• Highly organised, with strong planning, prioritisation, and risk management skills across concurrent workstreams.
• Clear and confident communicator, able to translate technical delivery status into plain language for non-technical stakeholders.
• Resilient and pragmatic, comfortable operating in a maturing delivery environment and driving improvement incrementally.
• Delivery focus with strong critical thinking and problem-solving skills.
• Passion for sustainability and the mission to lead the transition to clean energy.
• Commitment to NextEnergy Group's values: be a leader, build trust, be responsible, be innovative, and 'bring your alpha'.

EXPERIENCE & QUALIFICATIONS 

• Minimum of 3 years of experience in a delivery management or technical project management role within a software or technology delivery environment.
• Proven track record of coordinating delivery across internal engineering teams and third-party vendors simultaneously.
• Experience working in an agile delivery environment, with a strong understanding of how delivery management integrates with squad-based ways of working, including sprint-based release cycles, continuous delivery practices, and supporting release planning across one or more agile teams.
• Working understanding of software architecture, cloud infrastructure, and data platform concepts, sufficient to coordinate effectively across technical disciplines.
• Familiarity with structured project management methodologies (e.g. PMP, PRINCE2, or equivalent), particularly in the context of stage gate processes and managing vendors operating outside of an agile framework.
• Experience working with Azure DevOps or equivalent tools for project tracking and delivery coordination.
• Familiarity with Change Advisory Board (CAB) processes and how delivery and release management feeds into change governance.
• Experience managing or providing direction to geographically distributed teams is highly desirable.
• Experience working in a regulated industry (e.g. energy, finance, utilities, or similar) is desirable.
• The right to work in the UK

WHAT WE OFFER 

• A busy role in a supportive team, with plenty of opportunities to learn
• International scope – we operate in over 8 countries
• Hybrid working – we will need you in the central London (Mayfair) office at least twice a week, but you will normally be able to work remotely for the remainder of the week
• 30 days’ holiday per year (3 of which are taken during the festive shutdown in December)
• Private pension
• BUPA Healthcare for you and qualifying dependents
• Cycle to work and electric vehicle leasing schemes
• Annual discretionary bonus.

HOW TO APPLY

If you are interested in this opportunity, please follow the link to apply or send your application to careers@nextenergycapital.com. If you have been shortlisted for the next stage, we will be in contact within 14 days. 

By selecting “Apply” or sending us your CV, you indicate you have read and acknowledged NextEnergy Group’s Candidate Privacy Notice.

DIVERSITY AND INCLUSION

Our approach to diversity and inclusion is a natural extension of our values. Our entrepreneurial culture inspires us to try new things, be open to different viewpoints and be bold. Our Group is committed to cultivating and preserving a culture of connectedness that values difference and gives space for individual expression. The collective sum of our individual differences, life experiences, knowledge, innovation, self-expression, talent and hard work form the bedrock of who we are and who we aspire to be.

We are committed to equal employment and advancement opportunity irrespective of race, color, ancestry, social background, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability and gender identity.

ABOUT US 

NextEnergy Group was founded in 2007 to become a leading market participant in the international solar sector.  Since its inception, it has been active in the development, construction, and ownership of solar assets across multiple jurisdictions.  NextEnergy Group operates via its three business units: NextEnergy Capital (Investment Management), WiseEnergy (Operating Asset Management), and Starlight (Asset Development).

NextEnergy Capital manages the Group's investment activities and has invested in over 520 solar plants, exceeding 2GW in capacity across its institutional funds.

• NextEnergy Solar Fund (NESF): Listed on the London Stock Exchange, NESF manages 102 solar and energy storage assets in the UK and Italy, with a total installed capacity of 983MW and a gross asset value of £1,014m.
• NextPower II (NPII): A private fund of 105 solar plants (149MW) focused on Italy, successfully divested in January 2022, delivering net IRRs exceeding its 10-12% target.
• NextPower III ESG (NPIII ESG): A private fund targeting solar infrastructure in OECD countries (e.g., US, Spain, Italy), with $896m raised, exceeding its $750m target.
• NextPower UK ESG (NPUK ESG): A private fund dedicated to new-build solar plants in the UK, with ~£600m raised.
• NextPower V ESG (NPV ESG): A private OECD solar fund investing in solar and adjacent technologies like battery storage. To date, it has raised $745m, targeting $1.5bn ($2bn ceiling).

WiseEnergy® is NextEnergy Group’s operating asset manager.  WiseEnergy is a leading specialist operating asset manager in the solar sector.  Since its founding, WiseEnergy has provided solar asset management, monitoring, technical due diligence and under construction services to over 1,500 utility-scale solar power plants with an installed total capacity in excess of 3.4 GW.  WiseEnergy clients comprise leading banks and equity financiers in the energy and infrastructure sector. 

Starlight is NextEnergy Group’s development company that is active in the development phase of solar projects.  It has developed over 100 utility-scale projects internationally and continues to progress a large pipeline of c.10GW of both green and brownfield project developments across global geographies.

NextSTEP is the venture capital fund of NextEnergy Group, dedicated to investing in innovative startups in the field of environmental sustainability. The fund primarily focuses on investments in Italy and the United Kingdom but also extends its reach to the rest of Europe and the United States, targeting startups in the pre-seed and seed stages. NextSTEP pays particular attention to emerging entities from incubators, startup accelerators, universities, and research centers, supporting projects that address global challenges in crucial areas such as Climate Change, Energy Transition, CO2 Capture and Sequestration, Circular Economy, Sustainable Cities, Sustainable Mobility, Sustainable Fashion, Waste Management, Water and much more.

NextEnergy Foundation is a non-profit organisation founded in 2016 by the NextEnergy Group that operates internationally and whose mission is to proactively participate in the global effort to reduce carbon emissions by providing clean energy sources in regions where they are not yet available and thereby contributing to poverty reduction. As the main sponsor of this foundation, the NextEnergy Group donates at least 5% of its consolidated net profits each year. The NextEnergy Foundation has no overhead costs and therefore 100% of the funds raised go to donations for the various projects. Since 2016, in 8 years of operation the foundation has donated more than £1.2 million, supporting over 30 projects in 27 different countries around the world.

The team

Our Sales team offers a fantastic opportunity to join a collaborative and supportive environment, where teamwork is just as valued as individual goals. You’ll have the chance to work with cutting-edge technology, while benefiting from a competitive commission structure. Working side-by-side with seasoned technology sales professionals, you’ll gain valuable experience in a dynamic environment, and receive excellent opportunities for career growth and business development.

The role

Nebius is seeking a high-impact Regional Sales Director to lead and scale our business across UK&I. This is a first-line leadership role with full accountability for regional revenue performance, pipeline health, and forecast accuracy. 

You will lead a team of quota-carrying Account Executives and operate as the regional business owner — driving disciplined execution while shaping the go-to-market strategy in one of our most strategic growth markets. 

This is a hands-on leadership role suited to a sales leader who thrives in technically complex, high-growth environments. You will balance frontline deal leadership with strategic planning, cross-functional alignment, and talent development, while building Nebius’ presence and brand across the region.

You are welcome to work hybrid from our London Office.

What You’ll Own 

Revenue & Execution 

• Lead, coach, and develop a team of up to 8 Account Executives 
• Own regional revenue targets, pipeline generation, and forecast accuracy 
• Drive consistent execution of Nebius’ sales methodology across startup and enterprise segments 
• Act as executive escalation point for complex, strategic, or multi-stakeholder deals 

Regional Strategy & Market Development 

• Define and execute the regional go-to-market strategy aligned with European and global objectives 
• Identify priority verticals, strategic accounts, and ecosystem partnerships within the AI landscape 
• Partner with Marketing to drive regional demand generation and field initiatives 
• Provide structured market feedback on customer needs, competitive dynamics, and product opportunities 

Cross-Functional Leadership 

• Partner closely with Solutions Engineering to deliver technically credible, high-impact engagements 
• Collaborate with Customer Success to ensure strong handoffs, retention, and expansion 
• Work with Revenue Operations on territory design, pipeline inspection, forecasting discipline, and performance management 

Talent & Culture 

• Recruit, onboard, and ramp top-performing sales talent as the region scales 
• Conduct regular 1:1s, pipeline reviews, deal coaching, and performance development 
• Build a culture of accountability, execution excellence, and continuous learning 

What You Bring 

Required Experience 

• 10+ years in B2B technology sales, including 5+ years leading quota-carrying sales teams in high-growth environments 
• Proven track record of consistently meeting or exceeding revenue targets 
• Experience selling complex, technical solutions (cloud infrastructure, AI/ML platforms, data platforms, developer tools, or similar) 
• Strong forecasting discipline and operational rigor 
• Ability to engage credibly with both technical buyers and senior executive stakeholders 

Preferred Experience 

• Background in AI, ML platforms, cloud infrastructure, or high-performance computing 
• Experience selling to AI-native startups, scale-ups, or enterprise innovation teams 
• Experience scaling a region or building a team in early or growth-stage GTM environments 
• Experience leading distributed or remote-first teams 
• Fluency in English 

Leadership Profile 

• Data-Driven & Analytical – Uses pipeline metrics, conversion data, and forecast trends to drive performance and decision-making. 
• Ownership-Oriented – Takes full accountability for regional outcomes and proactively removes obstacles to success. 
• Collaborative & Culturally Agile – Partners effectively across functions and geographies in a distributed organization. 
• Strong Deal Leader – Skilled in managing complex, multi-stakeholder sales cycles and supporting teams through structured deal progression. 
• Customer-Centric – Deeply understands customer objectives and coaches teams to deliver long-term, AI-native value. 

Tesco Media is the ultimate media partner to brands. Built on unrivalled customer insight, it’s a media owner with soul, scale, and storytelling power. Tesco Media helps brands and agencies connect meaningfully with customers, drive creative effectiveness, and grow at the point of purchase. 

Through Tesco, the UK’s largest grocery retailer with over 24 million Clubcard households - representing nearly every home in the UK - Tesco Media offers brands an unparalleled view into the motivations and behaviours of the nation. It is perfectly positioned to solve business’s greatest marketing challenges, unlocking growth by enabling brands to connect with customers in meaningful ways online, in-store and via its offsite partners, all while enhancing the shopping experience for its customers. 

The Role

The role of Head of Product, owns the product vision and roadmap for Tesco Media’s campaign management platform — the core system that enables advertisers and agencies to plan, buy, optimise and measure media across our omnichannel retail media network.

You’ll lead a high‑performing product organisation, working in close partnership with Engineering, Design, Data, Sales, Media Strategy and Operations teams. This is a highly visible role with direct exposure to senior stakeholders, agencies, brands and CPGs, where you’ll balance ambitious platform evolution with reliability, security and commercial outcomes.

What You’ll Do

Product Vision & Strategy

• Define and drive the long‑term product vision and roadmap for campaign management across all Tesco Media propositions (onsite, offsite, in‑store and CRM).
• Build a scalable, integrated AdTech ecosystem that supports many advertiser, agency and partner use cases.
• Shape how brands and agencies access Tesco Media inventory through self‑serve and managed‑service models.

Self‑Serve Platform & AdTech Development

• Own the end‑to‑end campaign lifecycle — from insights and planning through activation, measurement and optimisation.
• Deliver a best‑in‑class, modular self‑serve platform that drives adoption, revenue growth and customer satisfaction.
• Reduce time‑to‑market and operational friction through intelligent workflows, governance and execution controls.
• Define the build / buy / partner strategy and lead secure integration of third‑party AdTech solutions.

Ecosystem & Integrations

• Build integrations with leading AdTech and retail media platforms (e.g. Skai, Pacvue, DSPs such as The Trade Desk).
• Ensure interoperability with wider martech and programmatic ecosystems.

Data‑Led Product Management

• Define product OKRs and success metrics aligned to Tesco Media’s commercial objectives.
• Use data, experimentation and rapid testing to drive continuous improvement, performance and innovation.

Leadership & Stakeholder Management

• Build, lead and inspire a global product team, partnering closely with Design and Engineering.
• Act as a trusted advisor to senior and executive stakeholders across dunnhumby, Tesco Media and the wider Tesco Group.
• Navigate complex technical, commercial and operational trade‑offs with clarity and confidence.

Industry Leadership

• Represent Tesco Media externally, positioning us as a thought leader in retail media and AdTech.
• Develop product playbooks, collateral and thought leadership content to support market adoption.

What We’re Looking For

Experience

• Proven senior product leadership experience within retail media, AdTech or B2B platform environments.
• Track record of defining and delivering large‑scale platform products from concept through launch and scale.
• Deep understanding of AdTech ecosystems, platform architecture, APIs and data models.
• Experience leading complex third‑party integrations and build / buy / partner decisions.
• Strong commercial, analytical and customer‑centric mindset.

Leadership & Mindset

• Visionary, strategic thinker who can translate ambition into clear, actionable roadmaps.
• Comfortable operating in ambiguity with a start‑up / scale‑up mindset.
• High technical fluency, able to bridge business and engineering conversations.
• Confident influencing senior stakeholders without formal authority.
• Passion for building, scaling and continuously improving platform products.

Why Join Us

• Shape one of the most sophisticated retail media AdTech platforms globally
• Work with unmatched first‑party data at massive scale
• Lead platform transformation during a pivotal growth phase
• Influence strategy across Tesco Group companies and beyond
• Operate at the intersection of data, media, technology and commerce

Catapult is building the future of sports performance technology, with a mission to Unleash the Potential of every athlete and team on earth. We don't just work in the sporting industry; we are actively changing it.  Since 2006, our solutions have been leading the way in sports performance software, science, and data, in a world where 1% can literally mean the difference between winning and losing.

We work with over 5,000+ teams around the world, empowering coaches, managers and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more. We provide the information they need to optimize athletes’ health, game-day readiness, and performance, as well as in-game tactics.  

Catapult is a sports technology company that empowers professional teams to make data-driven decisions. We deliver health, performance, video, and AI insights from the locker room to competitive environments, ensuring every decision is an opportunity to gain an advantage, sharpen performance, and build lasting success. 

WE WANT PEOPLE WHO ARE PASSIONATE ABOUT PRODUCT MARKETING

We are looking for an experienced and strategically minded Senior Product Marketing Manager – Tactics & Coaching to lead the positioning, go-to-market strategy and lifecycle management for Catapult’s Tactics & Coaching product portfolio.

Based in London, this role will own product marketing for the T&C portfolio while also helping establish the operational frameworks and governance that enable the Product Marketing function to operate effectively across the business.

You will work closely with Product, Sales and Marketing teams to ensure T&C solutions are clearly positioned in the market and that product launches are delivered with discipline and coordination. In addition, you will help define the processes, standards and operating rhythms that support consistent and high-quality product marketing execution across the portfolio.

This role is ideal for someone who combines strong strategic thinking with operational discipline and enjoys building clarity, structure and consistency in fast-growing environments.

WHAT YOU’LL DO 

Vertical Ownership – Tactics & Coaching

• Own go-to-market launch strategy and execution for Tactics & Coaching products
• Lead product lifecycle marketing across the Define, Get Set and Grow phases
• Develop and maintain clear positioning and value propositions for the T&C portfolio
• Build and maintain vertical messaging architecture that communicates product value to target audiences
• Monitor and maintain competitive intelligence across the T&C market landscape
• Capture and synthesise sales and market feedback to inform positioning, messaging and GTM improvements
• Continuously evolve the product narrative by integrating product updates, customer feedback and market insights into positioning and messaging
• Provide input into ICP evolution from a Performance & Health perspective.

PMM Governance & Standards (Cross-Vertical)

• Define and establish PMM frameworks and standards used across the Product Marketing function
• Own the launch governance process, ensuring launches are coordinated effectively across teams
• Act as operational owner of the Global Marketing Calendar, sequencing launches and marketing activity across the portfolio
• Ensure cross-vertical messaging consistency across product marketing outputs
• Define and uphold the quality bar and best practices for Product Marketing deliverables

WHAT YOU’LL NEED

• Extensive experience in Product Marketing, Product Management or related GTM roles. You have likely gained experience through working in a similar role already in a scale-up or start-up environment, working directly with Founders, or senior leadership and owning initiatives end-to-end
• Proven experience leading product launches and go-to-market programmes
• Strong ability to translate complex technology into clear customer value propositions
• Strong organisational skills with the ability to coordinate cross-functional teams
• Commercial mindset with interest in market dynamics and competitive positioning
• Willingness to travel and support events outside standard business hours when required

WHAT YOUR SUCCESS WILL LOOK LIKE

• In 6 months’ time
• T&C product positioning and messaging are clearly defined and consistently used across GTM activities
• Product launches are well coordinated and delivered with clear ownership and timelines
• PMM frameworks and working practices are established across the team
• In 12 months’ time…
• T&C products have strong and differentiated market positioning
• The Product Marketing function operates with clear frameworks, governance and consistent messaging
• Launch planning and sequencing across the portfolio is coordinated and predictable

WHY CATAPULT? 

• We have amazing people. We promise you’ll work with some of the most ambitious,  intelligent people in an exciting industry, and do some of the best work of your life
• We encourage our people to engage in constructive, open, and honest communication to make Catapult extraordinary.
• We work in a collaborative yet challenging environment to consistently improve our performance, which in turn impacts our customers' performance
• Our workforce spans more than 20 countries. You'll have the opportunity to work with people from multiple nationalities and cultures, and to build your global awareness
• We value improvement and development. We are challenging ourselves to continuously grow and become a high-performance company. That means we maintain a growth mindset in everything we do, and our people are always looking for ways to improve.  There is an unlimited opportunity to grow, do more, and do better

Whether you’re interested in sports or not, you’ll have the satisfaction of knowing your work is supporting some of the most successful teams and athletes on the planet! 

Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other marginalized groups tend only to apply when they check every box. So if you have what it takes, but don't meet every single point in our job ad, please still get in touch! We would love to have a chat and see if you could be a great addition to our team. We are building the future of sports performance. Our priority is to find the brightest talent who can add to our team culture, actively contribute, and be excited about what they do.

All offers of employment are subject to Catapult's positive prehire check. To find out more, please contact the Talent Partner for this role

About the Role

We are looking for a Sales Development Representative to book meetings with brands we want to do business with. As the first line of communication with prospects, SDRs have a strong understanding of our sales process, excel at researching leads, facilitating new relationships, and setting our Account Executives up for success. You will coordinate cross-functionally with sales and marketing to bridge the gap between product and revenue.

This is a hybrid role and you will be required to work in the London office 2x a week (Tuesdays and Thursdays). 

What You’ll Accomplish

• Research and identify potential customers for our multi-product ai powered solution 
• Send outreach via email and LinkedIn as well as make outbound calls to drive customer meetings for your Account Executive
• Partner with C-Level and VP-level executives at leading companies
• Learn and develop critical sales skills in the sales process like meeting preparation, follow-up and closing 
• Ability to progress to an Account Executive role or other roles at the company

Your Expertise

• Intelligent, curious and driven to succeed in a career in tech startups and sales
• Hard-working and persistent, putting in the time before and after meetings to deliver great results
• Motivated by metrics and uncapped commission 
• Openness to coaching and training

#LI-SJ1

By applying for this position, your data will be processed as per Attentive's Privacy Policy. 

#LI-SJ1 

What You’ll Do:

CoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence - from “metal to models”. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance and best-in-class AI developer tools, to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025.

An Enterprise Account Executive at CoreWeave is a quota carrying, enterprise software sales position responsible for meeting and exceeding goals through generating and closing new opportunities while increasing awareness of CoreWeave in the marketplace.

About the role:

Role and Responsibilities

• Drive new business into the UK Enterprise territory
• Develop and implement a sales strategy aligned to regional and industry needs to help drive awareness, engagement and growth
• Focused pipeline generation on defined top target accounts/sub-sectors
• Collaborating with technology ecosystem and alliance partners to accelerate new opportunity discovery
• Manage opportunities through the sales cycle from initial inquiry/outbound interaction through to forecasted pipeline
• Meet quarterly and annual revenue objectives for territory, whilst reporting on sales, activities, progress on a regular basis through CRM and sales forecasting tools

Who You Are:

We are looking for motivated, focused, and coachable sales professionals with experience across the full spectrum of the software sales cycle – prospecting, defining and articulating value proposition, pilot process management, business case development, negotiation and closing.

Requirements

• 5+ years of progressive SaaS or infrastructure sales experience
• Track record of success in closing business
• Excellent negotiation, analytical, financial, and organizational capabilities. Able to thrive in an evolving, entrepreneurial structure and environment
• Outstanding verbal and written communication skills
• Ability to work at both a tactical and strategic level
• Must possess a can-do, self-starter mentality in a highly collaborative atmosphere
• Competence leveraging value selling frameworks such as Command of the Message and forecasting methodologies such as MEDDPICC

Preferred:

• Experience selling to AI/ML leaders and builders

Wondering if you’re a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match. Here are a few qualities we’ve found compatible with our team. If some of this describes you, we’d love to talk. 

• You love to help individuals and organizations be successful utilizing new technologies, acting as a trusted advisor.
• You’re curious about the AI industry as a whole, the use cases organisations are deploying into production, and the technical challenges and opportunities associated.
• You’re an expert in end-to-end sales process management.

Why CoreWeave?

At CoreWeave, we work hard, have fun, and move fast!  We’re in an exciting stage of hyper-growth that you will not want to miss out on. We’re not afraid of a little chaos, and we’re constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values: 

• Be Curious at Your Core
• Act Like an Owner
• Empower Employees
• Deliver Best-in-Class Client Experiences
• Achieve More Together

We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take off, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us! 

The Principal Solutions Architect will own the end‑to‑end design of complex customer/prospect solutions built on top of our social media management platform, with a strong focus on integrations, workflows, and measurable business value. This person will act as the bridge between customer‑facing teams (mostly AMs and AEs) and Product & Tech: translating client use cases and operational constraints into robust technical architectures, and turning those architectures into clear, actionable briefs for our product managers and engineering teams. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work. This role is open to applicants located in London, England, United Kingdom and Luxembourg, Luxembourg. In this role, you will report to the Solutions Director.

WHAT YOU’LL DO:

• Participate in strategic client / prospects meetings and discovery workshops with strategic/enterprise accounts to understand business objectives, current tools, and operational constraints.
• Challenge and refine client requirements, uncovering underlying needs and proposing pragmatic solutions grounded in our platform capabilities.
• Articulate complex technical concepts in simple, non‑technical language to senior business stakeholders (CMO, Head of Social, Customer Care, Digital, Data teams).
• Act as a trusted advisor on topics such as social data architecture, governance, workflow design, and integration strategy notably on RFP or RFI. 
• Lead the design of end‑to‑end solutions that leverage our core platform capabilities (publishing, engagement, listening, analytics, governance) and integrate with external systems (CRM, customer care platforms, marketing automation, data warehouses, BI tools, etc.).
• Translate complex integration requirements (APIs, webhooks, SSO, data sync, custom workflows) into user‑centric, value‑oriented solution designs.
• Produce clear architecture artefacts when needed: solution blueprints, sequence diagrams, data flow diagrams, and configuration guides.
• Evaluate feasibility, risks, and trade‑offs of different solution approaches, always balancing speed, robustness, and scalability.
• Translate client and operational needs into structured, actionable briefs for Product and Engineering:
  • Clear problem statements and business context.
  • Detailed functional and non‑functional requirements.
  • Edge cases, constraints, and acceptance criteria.
• Work closely with Product Managers to prioritise requirements, shape roadmaps, and assess build‑vs‑configure‑vs‑integrate options.
• Partner with Engineering to validate technical designs, refine implementation details, and ensure solutions we would be pushing to our clients/prospects are aligned with platform architecture and standards or alternatively set guardrails and manage expectations.
• Provide feedback loops from the field back into the product: recurring patterns, blockers, integration gaps, and opportunities for new capabilities.
• Guide project teams (PS, Customer Success, Partner teams) during implementation as the “design authority” for the solution.
• Review technical configurations and integration setups to ensure they adhere to the agreed architecture and best practices.
• Help define standards, patterns, and reusable assets (templates, reference architectures, integration playbooks) that make future projects faster and more consistent.

WHAT YOU’LL NEED: 

• Extensive years of experience in a relevant role: Solutions Architect, Solutions Engineer, Senior Solutions Consultant, Technical Consultant, or similar in a SaaS / digital platform environment.
• Strong experience with integration‑heavy solutions involving APIs, webhooks, SSO/identity, and data pipelines.
• Experience working with at least some of the following: CRM (Salesforce, Dynamics, HubSpot, etc.), contact centre / ticketing tools (Zendesk, ServiceNow, etc.), marketing automation, CDP/DMP, data warehouses/BI tools.
• Background in social media / digital marketing / customer care platforms is a strong plus, ideally with tools like Hootsuite, Sprinklr, Sprout, Khoros, Brandwatch, Talkwalker, etc.
• Proven track record acting as a bridge between business stakeholders and technical teams, ideally in a role reporting into a Solutions / Professional Services / Customer Success organization.
• Solid understanding of modern web and SaaS architectures: RESTful APIs, webhooks, OAuth/SSO, microservices, event‑driven workflows.
• Ability to read API documentation, reason about data models, and specify integration patterns (batch vs real‑time, push vs pull, error handling, monitoring).
• Comfort discussing technical topics with engineers (data structures, rate limits, performance considerations) even if you are not the one writing production code.
• Familiarity with data concepts: data mapping, normalization, basic SQL or BI concepts, and how social data flows into broader customer data ecosystems.
• Strong ability to translate technical possibilities and limitations into clear business impacts and trade‑offs.
• User and value‑oriented mindset: always able to answer “who is this for, what changes for them, and how do we measure success?”.
• Comfortable working in a fast‑moving environment with evolving requirements; able to iterate quickly while maintaining architectural rigor.
• Customer Focus: Demonstrated desire to proactively help internal/external customers meet their needs
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Collaboration and Teamwork: working with others to deliver results, meaningfully contributing to the team, being a dependable partner

WHO YOU ARE: 

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

 Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

#LI-Remote #LI-IA

We’re looking for an Associate Product Manager to help with various aspects of product management, from initial research to post launch activities. In this role, you'll assist in product discovery and customer research to inform decisions. You’ll support a wide range of internal stakeholders from the engineering, product marketing and sales teams to ensure a cohesive user experience. This role is open to applicants located in London, England; Luxembourg, Luxembourg and Toronto, Canada. In this role, you will report to the Group Product Manager. 

WHAT YOU’LL DO: 

• This role is centered within the Identity & User Management, and Billing areas.
• Assist in research projects and customer discovery initiatives to inform product decisions.
• Review, groom, and prioritize the product backlog in collaboration with Product Managers and Engineering teams.
• Participate in day-to-day activities with Engineering teams, including sprint planning, backlog refinement, and delivery support.
• Help teams remove blockers, manage dependencies, and resolve prioritization conflicts.
• Analyze performance metrics and help the Product Manager to make informed decisions.
• Support communication and visibility of product initiatives to the organization, particularly marketing, sales, and customer success.
• Collaborate with product and user interface designers to understand user experience design principles and customer journey optimization.
• Partner with product marketing to understand go-to-market strategies and customer communication approaches.
• Participate in agile development processes and learn best practices for product delivery.
• Support the creation and maintenance of product documentation, roadmaps, and stakeholder communications.
• Assist in the analysis of product performance through the adoption funnel of mobile and SaaS products.
• Learn and apply product planning, prioritization, and execution frameworks.

WHAT YOU’LL NEED: 

• A post-secondary degree in computer science, business, engineering, or equivalent combination of education and experience.
• 2-5 years of experience in analytics, growth, technology, consulting, or related field.
• Experience working in an agile environment is a plus.
• Understanding of (or a keen interest in) identity protocols like OAuth2 or SAML, and comfort navigating the logistical complexities of global billing systems and subscription lifecycles.
• Interest to build a career in software product management, with a keen interest in technology products.
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing team needs over individual needs
• Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results.
• Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action.
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding.
• Priority Setting: focuses time/energy on the most important issues/opportunities.
  • Clearly understand how to assess the importance of tasks and decisions.
• Resilience & Adaptability: can effectively cope with change, finding ways to advance work and projects.
• Self Development: is personally committed to, and actively works to continuously improve.

WHO YOU ARE: 

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best  work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

#LI-AD #LI-Remote

We’re looking for a Senior Enterprise Account Manager to own the relationship for a portfolio of Hootsuite’s large, strategic, Enterprise customers. In this role, you’ll build, cultivate, and maintain influential relationships with your customers by leveraging your experience and demonstrating expert-level competency in Hootsuite's products, industry trends and best practices. You will collaborate with management and other stakeholders in driving renewal and expansion strategies and ensure a proactive and seamless approach to the renewal and expansion process for our customers. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work. This role is open to applicants located in near our offices in London. In this role, you will report to the Director, Account Management. 

WHAT YOU’LL DO:

• Build and nurture influential relationships with strategic customers for a book of business, anticipate questions and provide relevant insights and proactively reach out to improve adoption and give recommendations on tactics to enhance social presence/ social listening for our customers. 
• Proactively lead the post-sale relationship, including multithreaded customer engagements and leading negotiations to drive successful renewal and expansion outcomes. 
• In collaboration with the manager, develop and utilize creative and strategic thinking in order to resolve complex issues and identify win-win renewal outcomes. 
• Provide recommendations to improve our operational processes through on-the-job learning.
• Develop and maintain rolling forecasts including monitoring account data health and anticipating risks and/or objections; working proactively with the manager and other stakeholder groups to mitigate risk and develop renewal strategies; recording calls and ensuring our internal customer database is up to date with robust details to further support forecast accuracy.
• Act as a trusted advisor throughout the customer lifecycle, building multi-threaded relationships, and leveraging your in-depth knowledge of product fit while tailoring the renewal strategy to meet customers’ unique needs. 
• Identify and independently pursue account upsell and cross-sell opportunities throughout the customer relationship. 
• Evaluate customer needs and advocate internally as the voice of our clients on product strategy, feature development, and pricing decisions.
• Identify product and process gaps and issues and suggest potential solutions.
• Conduct Strategic Business Reviews (SBR) on a regular basis to discuss accomplishments, opportunities, account growth and to identify areas of improvement.
• Leverage deep understanding of contract terms and processes in order to positively influence the renewal process and ensure a seamless customer experience. 
• Provide regular updates to leadership on weekly forecast numbers and trends.
• Log feature requests and update customer account notes in Salesforce. Identify and escalate potential account risks, and support the team with SFDC hygiene. 
• Collaborate with Professional Services where applicable.
• Perform other related duties as assigned.

WHAT YOU’LL NEED:

• Significant years of account management and sales experience, preferably in the technology (SaaS) industry 
• Proven success managing an enterprise customer portfolio; demonstrated ability to manage a high volume of opportunities while leveraging data-driven insights within the customer journey and sales process. 
• Proven record of consistent quota attainment or portfolio management; experience developing account plans with a mix of tactics 
• Experience using sales tools such as SFDC, Gong, Sales Navigator, and 6Sense Gainsight
• Belief in ValueSelling, with a strong sense of what customers value and how to challenge them to develop a deeper understanding of how Hootsuite delivers impact and ROI. 
• Proven success negotiating and building consensus with multiple stakeholders within complex B2B environments. 
• Familiarity with SaaS contracts, contract terms and experience working with legal and procurement teams. 
• Accountability: holds self and others accountable to meet commitments.
• Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results. 
• Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action. 
• Negotiation: successfully obtains commitment to a solution or idea, while maintaining integrity and relationships. 
• Perseverance: pursues everything with energy, drive, and a need to finish—doesn’t give up. 
• Problem-Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems.
• Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects.

WHO YOU ARE:

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.
  

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

#LI-Hybrid #LI-IA

We’re looking for a Senior Customer Success Manager (French-speaking) to support high-value customers in the assigned vertical by providing the tools and resources to achieve their business goals on social media. In this role, you’ll build, cultivate, and maintain influential relationships with your customers by leveraging your customer success experience and demonstrating expert-level competency in Hootsuite’s product, industry trends and best practices. You will drive business outcomes for your customers while being accountable for best-in-class user adoption, revenue retention and growth, and customer advocacy, guiding customers through their journey of social maturity. You will consistently and proactively review, refine and re-validate plans to ensure the customer gains full value from the product suite, the partnership, Hootsuite and social media as a channel. Based in London, United Kingdom or Paris, France, you will report to the Senior Manager, Customer Success.

WHAT YOU’LL DO:

• Lead day to day relationship management for a book of business of high-value customers (Fortune 1000 sized businesses); guide customers to success on their social journey with Hootsuite’s Enterprise and partner products.
• Build and maintain influential relationships with customers with highly complex use cases in the assigned vertical(s), from end users through to executive sponsors, ensuring they have a consistent, best-in-class experience in every interaction.
• Cultivate and demonstrate a high level of expertise in Hootsuite's products, social media and your assigned vertical(s) by keeping up with industry trends and best practices.
• Engage with customers in your assigned vertical(s) in a high-touch, multi-threaded approach, including ensuring successful onboarding, defining Mutual Account Plans with customers, leading success reviews, value workshops, and regular check-ins to drive engagement and ensure Hoosuite is delivering against customer's goals and outcomes according to the success plan.
• Actively monitor account health and adoption throughout the full duration of the customer relationship; provide guidance on how customers can advance their social strategies; intervene with adoption strategies that showcase how customers can
  enhance their workflows and better use our products; leverage value / industry specific workshops, trends, and social expertise to increase customer’s social maturity.
• Collaborate with Account Manager to develop account strategies and identify qualified leads (CSQL) for account expansion.
• Advocate for product features and improvements as the voice of the customer and works cross-functionally with internal product teams to champion adoption and change.
• Collaborate with Customer Success teammates to meet and exceed quarterly regional targets, while being accountable for individual quarterly metrics including Personal Net Renewal Rate, CSQL, Customer Health, Adoption, and Advocacy.
• Actively participate in internal training, knowledge sharing and collaboration sessions
• Perform other related duties as assigned. 

WHAT YOU’LL NEED: 

• Significant years of customer-facing / account management experience, preferably in the technology (SaaS) industry; proven success managing a customer portfolio with a record of successful adoption.
• Fluent in French and English
• Solid knowledge of social media and/or social marketing and business use of social media.
• Tech Savvy: Ability to quickly learn new technologies and explain software features and social media concepts to customers in a simple, succinct manner.
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
• Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs.
• Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding,
• Priority Setting: Focuses time/energy on the most important issues/opportunities. 
• Clearly understand how to assess the importance of tasks and decisions.
• Commitment to Results: Consistently achieves results, demonstrating high performance, and challenging self and others to deliver results.
• Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems.
• Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action.
• Creativity and Innovation: Seeks new and better ways of doing things, generates original and imaginative ideas, products, or solutions.

WHO YOU ARE:

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

#LI-IA #LI-Remote

We're looking for an Account Manager. Mid-Market (Italian Speaker, 12-month contract) to manage, retain, and grow relationships within our Mid-Market customer segment. In this role, you will be the primary commercial owner for a portfolio of accounts, with a clear mandate to ensure long-term customer value, successful retention, and targeted expansion. You will leverage a deep understanding of our platform and full product suite to drive consistent customer value and achieve superior renewal and expansion outcomes. This is a hybrid role based out of our London or Luxembourg offices and will report into the Manager, Account Management, Mid-Market.

WHAT YOU’LL DO:

• Maintain day-to-day contact with your book of Mid Market customers, establishing influential relationships by providing timely answers to questions, monitoring health and adoption, in order to enhance performance across social media.
• Manage the post-sale relationships, including multithreaded customer engagements. Implement negotiation strategies with manager support to drive successful renewal and expansion outcomes.
• Provide weekly forecasts and maintain rolling forecasts ensuring SFDC is consistently updated for your customers. Monitor account data health, identify risks and/or objections, and escalate risks to internal stakeholder groups for timely mitigation to ensure customer retention.
• Act as a trusted advisor throughout the customer journey, leveraging your knowledge of product fit while tailoring existing renewal strategy to meet customers’ unique needs with manager support.
• Conduct Strategic Business Reviews (SBR) to discuss accomplishments, opportunities, account growth and to identify areas of improvement
• Monitor and report on customer engagement activities and results in order to assess trends using SFDC, Gainsight, Gong and others
• Consistently build an expansion pipeline, focusing on the upsell of product add-ons upon contract renewal or during the service period to meet or exceed expansion targets.
• Demonstrate an understanding of contract terms and processes in order to positively influence the renewal process as well as ensure a seamless customer experience.
• Report clients' feedback to manager and relevant internal stakeholders
• Log feature requests and update customer account notes in Salesforce. Identify and escalate potential account risks and maintain SFDC hygiene
• Collaborate with Professional Services where applicable
• Perform other related duties as assigned.

WHAT YOU’LL NEED:

• Relevant experience in sales or customer success experience, preferably in a fast paced, SaaS industry
• Fluent in English and Italian
• Proven success managing a customer portfolio; demonstrated ability to manage a high volume of opportunities and transactions, while leveraging data driven insights within the customer journey and sales process.
• Proven record of quota attainment and/or portfolio management and can share experiences of developing business plans with a mix of tactics.
• Experience using sales tools such as SFDC, Gong, Sales Navigator, 6Sense, and Gainsight
• Belief in ValueSelling, with a strong sense of what customers value and how to challenge them to develop a deeper understanding of how Hootsuite delivers impact and ROI.
• Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding, supporting new owls with internal training and collaboration sessions.
• Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs. Commitment to Results: Consistently achieving results, demonstrating high performance, and challenging self and others to deliver results.
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
• Negotiation: Successfully obtains commitment to a solution or idea, while maintaining integrity and relationships.
• Perseverance: Pursues everything with energy, drive, and a need to finish - doesn’t give up.

WHO YOU ARE:

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best  work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

#LI-IA #LI-Hybrid

About the Team

SevenRooms is a hospitality technology platform that powers restaurant operations and marketing, and was recently acquired by DoorDash! The SevenRooms product enables operators to automatically drive revenue & profitability by leveraging data to build direct relationships, deliver exceptional experiences, and increase repeat business. The SevenRooms “In-Store” Technology organization at DoorDash is committed to building products that help restaurants create magical experiences every day. We are a small, but rapidly growing team of 70+ engineers, scientists and builders who are on a mission to fundamentally transform the hospitality industry. Our tech stack includes Python, Typescript, ReactJS, Redux, Django, App Engine, Cloud Firestore, Memcache, Cloud Tasks, Firebase, BigQuery, Elasticsearch, and more.

About the Role

We're looking for a strong Backend-focused Software Engineer who is excited to engineer highly performant, mission-critical systems that are designed for agile development and rapid scaling. You will partner with other engineers, product managers and designers who are dedicated to engineering real solutions that empower our In-Store team for growth. You will be joining an organization of engineering professionals working to fundamentally transform the hospitality industry through innovative technology solutions.

You’re excited about this opportunity because you will…

• Design, develop, test, deploy, maintain and improve software. Focus strongly on customer-facing features that create magical experiences for restaurant partners. 
• Be the technical owner of features from design to implementation. Take ownership of ongoing support and ensure high-quality delivery throughout the development lifecycle.
• Manage individual project priorities, deadlines, code quality and deliverables. Participate in occasional on-call duties to keep software systems up and running smoothly. 
• Partner with cross-functional teams including engineers, product managers and designers. Collaborate to engineer real solutions that drive growth and innovation in the hospitality industry. 
• Work with cutting-edge technology stack. Utilize tools like Python, Django, and modern cloud infrastructure to build scalable solutions.

We’re excited about you because…

• You have a BS degree in Computer Science, similar technical field of study or equivalent professional experience with 3+ years of software engineering experience 
• You have experience developing web applications with strong knowledge of algorithms, data structures, complexity analysis and software design 
• You have experience with Python (preferred), or another modern backend technology, and are excited to work with our modern technology stack
• You are passionate about building customer-facing features and take ownership of technical solutions from conception to deployment 
• You thrive in collaborative environments and are excited to work with cross-functional teams to solve complex problems in the hospitality industry

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Go to Market (GTM) Sales Enablement – Channel Lead

dunnhumby is the global leader in Customer Data Science, helping businesses everywhere put the Customer First. Working closely with Tesco and leading global brands, we transform data into insight, media, and measurable growth.

We’re now looking for a GTM Sales Enablement – Channel Lead to play a key role in shaping how our media and content partnerships go to market.

Tesco Media is the ultimate media partner to brands. Built on unrivalled customer insight, it’s a media owner with soul, scale, and storytelling power. Tesco Media helps brands and agencies connect meaningfully with customers, drive creative effectiveness, and grow at the point of purchase. 

Through Tesco, the UK’s largest grocery retailer with over 24 million Clubcard households - representing nearly every home in the UK - Tesco Media offers brands an unparalleled view into the motivations and behaviours of the nation. It is perfectly positioned to solve business’s greatest marketing challenges, unlocking growth by enabling brands to connect with customers in meaningful ways online, in-store and via its offsite partners, all while enhancing the shopping experience for its customers. 

The role

This role is ideal for someone with a genuine passion for media and a strong understanding of media channels and how they connect to the wider media ecosystem. The Channel Lead will sit at the heart of the GTM team, acting as a conduit between Sales, Propositions, Product, ADS, Client Services, agency partners and key stakeholders at Tesco.

With an ambitious product workplan and evolving media strategy, this role requires a dynamic, organised individual who thrives in cross‑functional environments and enjoys seeing ideas through from concept to launch.

The primary focus will be leading and coordinating key GTM workstreams, including the channel training plan and ownership of the go‑to‑market product roadmap, while partnering closely with Sales to ensure teams are equipped to sell compelling, revenue‑driving propositions.

What you’ll be doing

• Building and delivering the overarching GTM channel strategy across content partnerships, including Tesco Real Food, Tesco Magazine and social media opportunities
• Leading bespoke commercialisation opportunities with Tesco, from opportunity shaping through to cost structures, sell‑in materials and launch plans
• Creating compelling GTM narratives and materials that support Sales in driving revenue growth
• Launching new media propositions, with clear plans, assets and internal enablement
• Identifying proactive opportunities to grow channel performance and deliver annual targets
• Driving momentum across complex workstreams, removing blockers and ensuring alignment to the wider GTM vision
• Leading strategic cross‑functional projects, working closely with internal teams and external agency partners
• Partnering with Sales, Strategy & Planning, and Insight teams to build awareness and understanding of channel opportunities
• Improving internal governance, processes and communication forums to enable efficient collaboration
• Owning the GTM content channel hub, ensuring planning tools and materials are accessible, up‑to‑date and optimised for media planners

What you’ll bring

Essential

• Strong knowledge and passion for media and content‑led channels
• The ability to build clear, compelling and easy‑to‑follow narratives
• Proven collaboration skills, balancing multiple stakeholder priorities
• A proactive, solutions‑focused mindset
• Excellent verbal, written and presentation skills
• Strong time management, with the ability to remain calm under pressure
• A big‑picture mindset, anticipating gaps and addressing them proactively
• Results‑driven, self‑motivated and highly goal‑oriented

Desirable

• Project management experience across complex, multi‑stakeholder initiatives
• A consultative approach, tailoring solutions to client and commercial needs
• Experience working with insight, analytics or performance data

Objective

The Store Manager is responsible for leading, managing and continuously developing all aspects of their store's business. They are accountable for creating and maintaining a positive and highly productive work environment that aligns with the company's mission. They will be responsible for consistently achieving sales & profitability goals, operational objectives, merchandising standards and developing a highly successful Sales, Operations, and Visual team that will be motivated to grow, contribute and advance with ALO.

Business Leader

• Develop and execute the brand's retail strategies including customer experience, client relations management, employee performance, and community connectivity increasing the brand awareness, driving traffic into the store, and broadening and developing the clientele base.
• Local market knowledge of clientele base and brand competitors.
• Aware of business trends that relate to the success of the store and brand.
• Make informed recommendations for store opportunities that will lead to increased sales, foot traffic and further enhance customer relationships and the overall in-store experience.
• Demonstrate strong business acumen through KPI’s to develop and support business driving strategies
• Lead team by leveraging company tools, incentives & strategies to support meeting sales goals
• Identify and communicate individual and team training needs.
• Impact fitting room conversion ensuring that all clients are attended to in the fitting rooms, that product needs are easily accessible, and sales execution is seamless and accurate.

People Leader

• Facilitate new hire onboarding, and on-going training for existing staff members
• Ensure that the Sales & Operations team exudes ALO's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do
• Consistently drive and motivate the store team utilizing company performance tools to evaluate, achieve and exceed individual sales goals and store KPIs (Conversion, Average Sales, UPT, etc.).
• Establish an individual development plan to support professional growth aspirations and talent needs at ALO
• Use company performance tools to evaluate management team and provide constant feedback to drive individual growth and improvement
• Monitor and address performance issues on a timely basis
• Conducts ongoing talent analysis of colleagues and establish career progression plans for key players and positions to result in retention of best talent and turnover reduction.
• Actively fill open positions prioritizing internal colleagues in Customer Experience, Commission and high-level selling areas.
• Interview, Hire, Train, Direct, Manage, Coach, Develop, Coordinate, Evaluate and discipline direct and indirect reports; establish strategy for work; provide insight and decision support; direct and manage team to meet or exceed performance behavioral expectations; address complaints from and resolve problems with colleagues
• Utilize check-in process as a tool for colleague talent development, promotion and advancement
• Ensure that all staff members adhere to the wardrobe standards for the current season, and always represent the ALO brand.

Operations Leader

• Ensure the staff's adherence to all store standards (cleanliness, maintenance, replenishment etc.) on selling floor and back of house
• Maintain Visual Merchandising standards and directives ensuring they are consistently upheld by the store team
• Supervise inventory management to ensure store shrink is at or below company target
• Complete all required daily and weekly reporting as requested
• Manage headcount and payroll objectives for the store staff
• Implement tactics to manage and maintain an effective P&L strategy
• Plan for future business needs to continually improve business results
• Ensure that all transfers, consolidations, pricing, shipping/receiving are done in compliance with all company policies and procedures
• Make well-versed recommendations to help improve the company's operational systems and processes

Business Partner

• Identify opportunities in product, sales, and team development and strategically present ideas and solutions to corporate
• Satisfactorily resolve all customer issues and/or complaints in a timely manner
• Collaborate with cross-functional business partners to support organizational goals
• Communicate effectively and efficiently with all levels in the organization, including the executive team
• Partner with field and corporate leaders to establish effective in-season long term strategies aligned with company initiatives
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture
• Conduct regular store meetings (i.e., morning, weekly, monthly, etc.) to motivate the team, and communicate brand activities and initiatives
• Consistently reinforce company standards and policies and hold staff accountable in partnership with corporate

Store Manager Qualifications:

• Prior experience within retail or related industry experience
• Working knowledge of MS Office (Word, Excel and Outlook)
• Experience managing and leading a team
• Dynamic interpersonal and communication skills, both verbal and written
• Extraordinary guest experience, organizational and time management skills
• Agile with the ability to handle multiple tasks in a changing environment
• Aligns with and embodies ALO's Guiding Principles
• Highly Motivated by driving business in a fast-paced, innovative environment
• Business owner mindset with an entrepreneurial spirit
• Independent work ethic, time management skills, and personal accountability

Candidates must have the right to live and work in the UK. 

Diversity and Inclusion statement 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Interview Process adjustments  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com.We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. 

#LI-JJ1

#LI-4

#li-onsite

Groupon is looking for a Director of Strategic Finance to become the financial architect of our Demand Engine. This role reports directly to the CFO and partners closely with our CMO. Your job is simple to say - and hard to do: Turn marketing spend into provable, incremental growth. If you believe finance should help the business decide what to scale, what to stop, and why, this role was built for you.

🚀 Why this role exists

We are moving beyond last-click attribution, blended CAC, and static reporting.

Marketing and Product need:

• Clear visibility into incremental impact

• Confidence in cohort quality and unit economics

• Fast, defensible decisions on where to invest tens of millions - and where not to

You will build the financial truth that makes this possible.

🙌 What you will own

Build the Demand Truth Model

• Create an integrated demand model linking customer segments, channels, surfaces, and P&L

• Establish a clear New vs Returning customer lens across major cohorts

• Own demand-side planning with bottom-up assumptions tied to acquisition and retention

Move ROI from attribution to incrementality

• Define marginal ROI frameworks and channel hurdle rates

• Set testing and incrementality standards using holdouts and experiments

• Drive real budget reallocations based on evidence, not averages

Own customer and unit economics

• Standardize cohort-level LTV and CAC by channel, category, geography, and customer type

• Shift the narrative from cost per transaction to lifetime contribution margin

Build contribution margin views that drive decisions

• Deliver category- and geo-level contribution margin visibility

• Classify the portfolio into Invest / Maintain / Fix or Exit

• Partner with Pricing and Promotions to separate incremental demand from subsidized behavior

Run the demand-side operating cadence

• Act as finance owner for unified revenue monitoring

• Lead the financial narrative in Weekly and Monthly Business Reviews

• Turn signals into decisions within 24 hours

🧠 How you think and operate

• You care about causality over correlation

• You don’t just analyze data — you build systems and playbooks others can run

• You are a trusted sparring partner to CMOs and growth leaders

• You are comfortable saying “stop” as confidently as “scale”

• When trends break, you land with a clear so what and now what

• You work AI-first, using AI as a daily accelerant for analysis, modeling, and documentation

💪 What you bring

• Senior experience in Strategic Finance, Growth Finance, or Marketing Finance

• Background in marketplace, ecommerce, or high-volume B2C

• Hands-on exposure to attribution and incrementality testing

• Strong data fluency and partnership with BI and Data Science

• Proven ability to influence executive-level decisions

• Track record of improving contribution margin through capital allocation

💚 Why Groupon

• High-leverage impact - your work directly shapes where the business invests

• Build from scratch - define the demand finance system end to end

• Executive exposure - CFO, CMO, CEO-level decisions

• Real marketplace complexity - no vanity metrics

• AI-native opportunity - help define the future of finance, not maintain the past

If you want to build the system that replaces opinions with evidence, this is your role.

About the role

We are seeking a Systems Owner to lead end-to-end system definition and architectural integrity across advanced defence capabilities in the era of land of autonomy warfare. This is an accountable systems ownership role with full lifecycle responsibility across robotics systems.You will translate business development strategy, operational intent, and product roadmaps into coherent, traceable, and technically robust system baselines. You will ensure the complete V-Model is structurally followed, from stakeholder need and system architecture definition through integration, verification, validation, and operational feedback.This role operates at the intersection of product strategy, engineering delivery (HW and SW), and operational capability.

To join our team, you should be excited to

• Translate operational capability ambitions into rigorous system architectures with KPIs and targets definition
• Architect resilient, networked defence systems within Operational Design Domains
• Work across ISR, Recce-Strike, counter-UAS, autonomy, and distributed battlefield systems
• Ensure the systems layer of the V-cycle is complete, coherent, and defensible
• Define and manage interfaces across sensors, decisions, effectors and network elements.
• Resolve architectural tensions across hardware, software, and communications
• Shape system design decisions early to reduce downstream integration risk
• Participate in demos and exercises to incorporate real-world constraints
• Contribute to digital engineering and model-based systems practices
• Establish best-in-class end to end systems ownership in a rapidly evolving defence landscape
• Own system definition across the full lifecycle
• Decompose operational concepts and product intent into structured, verifiable and clear system requirements
• Define and control functional, logical, and physical system architectures
• Maintain bidirectional traceability from stakeholder need to verification evidence
• Govern interfaces, dependencies, and integration risks across subsystems
• Integrate hardware, software, communications, networks, safety, and quality into a coherent system view
• Support field activities and trials to ensure engineering decisions reflect operational reality

Your Profile

• Deep understanding of the V-Model lifecycle and end-to-end systems engineering practice
• Strong capability in stakeholder requirement decomposition, system specification, and formalisation from strategic and operational inputs
• Mastery of requirement quality, traceability, and configuration control
• Hands-on experience with requirements management tools (IBM DOORS, Polarion, Systems Weaver; Jama a plus)
• Experience in systems of systems, mission threads, and use cases
• Proven ownership of functional, logical, and physical system architectures
• Strong understanding of network architectures, communications protocols, data flows, and latency constraints
• Management of subsystem dependencies and integration sequencing across hardware and software domains
• Experience with distributed and autonomy-enabled systems
• Working knowledge of functional safety, cyber security, warfare tenders, and battlefields management systems integration
• Structured approach to Verification & Validation aligned to requirement baselines
• Systems-level quality and checklist readiness governance
• Structurally rigorous, technically decisive, and analytically strong
• Resilient under programme pressure, confident in constructive challenge
• Strategic systems thinker with architectural discipline, technical depth, and operational awareness
• Willingness to travel (UK and EU primarily) and work in operational or military environments during field trials and customer events
• Excellent English skills are a must; German a plus
• Eligibility to work in the UK is required

Benefits and Perks

• Competitive salary and benefits package
• A shaping role in an emerging dual use company
• Opportunity to work with a highly innovative, international, and dynamic team
• Room for professional growth and development
• Participation in the company's success, with access to regular events, knowledge exchange and meetups

We recognise that members of the Armed Forces community may have unique career paths and may face particular challenges due to service life. We welcome applications from members of our Armed Forces Community and will take relevant circumstances into account during our recruitment process. 

Any information you provide will be treated in confidence and used only to help us understand any context we should consider, such as career gaps or frequent relocations, all with the aim of ensuring members of the Armed Forces community are not unfairly disadvantaged. 

Role Objective: 

The Operations Manager is a critical member of the store leadership team accountable for bringing ALO's operational strategy to life in the store. This individual is passionate about inventory management, labor planning and scheduling – all with a lens on driving an efficient and effective store operation. This role’s north star is pointed at ensuring that the store is customer-ready at all times.  

This is an evergreen job post. We are always hiring great talent for this role, even if there isn't an immediate opening.

Operations Leader 

• Oversee and support execution of key operational processes  
• Investigate and root cause inventory accuracy issues, partnering with the Manager to escalate process or system gaps 
• Champion strong Operational standards for the salesfloor by leveraging business performance data 
• Support sell-through management by ensuring accuracy of inventory counts and coordinates labor hours to efficiently receive product deliveries 
• Support a safe work environment and efficient operation  

Business Leader  

• Represent the business in meetings and on conference calls, in partnership with General Manager 
• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning) 
• Future planning workflow business needs to protect optimal performance 

People Leader 

• Ensure that the Operations team exudes ALO's mission and Guiding Principles to effectively communicate to our visitors who we are, what we do and why we do what we do 
• Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations team 
• Establish internal & external pipeline through succession planning and recruitment strategy 
• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager 

Business Partner 

• Oversees the execution of certain deliverables on the ALO Sales and Service Model, protecting operational efficiency
• Collaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizational goals
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture 

 Assistant Manager Leadership Qualifications 

• Prior leadership experience in retail or related industry   
• Working knowledge of MS Office (Word, Excel and Outlook)  
• Extraordinary interpersonal and communication skills, both verbal and written 
• Agile with the ability to handle multiple tasks in a changing environment 
• Highly Motivated by driving business in a fast-paced, innovative environment 
• Business owner mindset with an entrepreneurial spirit  
• Independent work ethic, time management skills, and personal accountability  
• Aligns with and embodies ALO's Guiding Principles 
• Proof of right to live and work in the UK 

Operations Manager Schedule 

• The Operations Manager role is a full-time role with a 40-hour workweek (5 days) In an effort to build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts, which may be subject to change. 

Diversity and Inclusion statement 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Interview Process adjustments  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com.We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. 

#LI-JJ1

#LI-4

#li-onsite

Objective

The General Manager is responsible for leading, managing and continuously developing all aspects of their store's business. They are accountable for creating and maintaining a positive and highly productive work environment that aligns with the company's mission. They will be responsible for consistently achieving sales & profitability goals, operational objectives, merchandising standards and developing a highly successful Sales, Operations, and Visual team that will be motivated to grow, contribute and advance with ALO.

Business Leader

• Develop and execute the brand's retail strategies including customer experience, client relations management, employee performance, and community connectivity increasing the brand awareness, driving traffic into the store, and broadening and developing the clientele base
• Local market knowledge of clientele base and brand competitors
• Aware of business trends that relate to the success of the store and brand
• Make informed recommendations for store opportunities that will lead to increased sales, foot traffic and further enhance customer relationships and the overall in-store experience
• Demonstrate strong business acumen through KPI’s to develop and support business driving strategies
• Lead team by leveraging company tools, incentives & strategies to support meeting sales goals
• Identify and communicate individual and team training needs
• Impact fitting room conversion ensuring that all clients are attended to in the fitting rooms, that product needs are easily accessible, and sales execution is seamless and accurate

People Leader

• Facilitate new hire onboarding, and on-going training for existing staff members
• Ensure that the Sales & Operations team exudes ALO's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do
• Consistently drive and motivate the store team utilizing company performance tools to evaluate, achieve and exceed individual sales goals and store KPIs (Conversion, Average Sales, UPT, etc.).
• Establish an individual development plan to support professional growth aspirations and talent needs at ALO
• Use company performance tools to evaluate management team and provide constant feedback to drive individual growth and improvement
• Monitor and address performance issues on a timely basis
• Conducts ongoing talent analysis of colleagues and establish career progression plans for key players and positions to result in retention of best talent and turnover reduction
• Actively fill open positions prioritizing internal colleagues in Customer Experience, Commission and high-level selling areas
• Interview, Hire, Train, Direct, Manage, Coach, Develop, Coordinate, Evaluate and discipline direct and indirect reports; establish strategy for work; provide insight and decision support; direct and manage team to meet or exceed performance behavioral expectations; address complaints from and resolve problems with colleagues
• Utilize check-in process as a tool for colleague talent development, promotion and advancement
• Ensure that all staff members adhere to the wardrobe standards for the current season, and always represent the ALO brand

Operations Leader

• Ensure the staff's adherence to all store standards (cleanliness, maintenance, replenishment etc.) on selling floor and back of house
• Maintain Visual Merchandising standards and directives ensuring they are consistently upheld by the store team
• Supervise inventory management to ensure store shrink is at or below company target
• Complete all required daily and weekly reporting as requested
• Manage headcount and payroll objectives for the store staff
• Implement tactics to manage and maintain an effective P&L strategy
• Plan for future business needs to continually improve business results
• Ensure that all transfers, consolidations, pricing, shipping/receiving are done in compliance with all company policies and procedures
• Make well-versed recommendations to help improve the company's operational systems and processes

Business Partner

• Identify opportunities in product, sales, and team development and strategically present ideas and solutions to corporate
• Satisfactorily resolve all customer issues and/or complaints in a timely manner
• Collaborate with cross-functional business partners to support organizational goals
• Communicate effectively and efficiently with all levels in the organization, including the executive team
• Partner with field and corporate leaders to establish effective in-season long term strategies aligned with company initiatives
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture
• Conduct regular store meetings (i.e., morning, weekly, monthly, etc.) to motivate the team, and communicate brand activities and initiatives
• Consistently reinforce company standards and policies and hold staff accountable in partnership with corporate

 General Manager Qualifications:

• Prior experience within retail or related industry experience
• Working knowledge of MS Office (Word, Excel and Outlook)
• Experience managing and leading a team
• Dynamic interpersonal and communication skills, both verbal and written
• Extraordinary guest experience, organizational and time management skills
• Agile with the ability to handle multiple tasks in a changing environment
• Aligns with and embodies ALO’s Guiding Principles
• Highly Motivated by driving business in a fast-paced, innovative environment
• Business owner mindset with an entrepreneurial spirit
• Independent work ethic, time management skills, and personal accountability

Candidates must have the right to live and work in the UK. 

Diversity and Inclusion statement 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Interview Process adjustments  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. 

#LI-JJ1

#LI-4

#li-onsite

Objective

The Store Manager is responsible for leading, managing and continuously developing all aspects of their store's business. They are accountable for creating and maintaining a positive and highly productive work environment that aligns with the company's mission. They will be responsible for consistently achieving sales & profitability goals, operational objectives, merchandising standards and developing a highly successful Sales, Operations, and Visual team that will be motivated to grow, contribute and advance with ALO.

Business Leader

• Develop and execute the brand's retail strategies including customer experience, client relations management, employee performance, and community connectivity increasing the brand awareness, driving traffic into the store, and broadening and developing the clientele base.
• Local market knowledge of clientele base and brand competitors.
• Aware of business trends that relate to the success of the store and brand.
• Make informed recommendations for store opportunities that will lead to increased sales, foot traffic and further enhance customer relationships and the overall in-store experience.
• Demonstrate strong business acumen through KPI’s to develop and support business driving strategies
• Lead team by leveraging company tools, incentives & strategies to support meeting sales goals
• Identify and communicate individual and team training needs.
• Impact fitting room conversion ensuring that all clients are attended to in the fitting rooms, that product needs are easily accessible, and sales execution is seamless and accurate.

People Leader

• Facilitate new hire onboarding, and on-going training for existing staff members
• Ensure that the Sales & Operations team exudes ALO's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do
• Consistently drive and motivate the store team utilizing company performance tools to evaluate, achieve and exceed individual sales goals and store KPIs (Conversion, Average Sales, UPT, etc.).
• Establish an individual development plan to support professional growth aspirations and talent needs at ALO
• Use company performance tools to evaluate management team and provide constant feedback to drive individual growth and improvement
• Monitor and address performance issues on a timely basis
• Conducts ongoing talent analysis of colleagues and establish career progression plans for key players and positions to result in retention of best talent and turnover reduction.
• Actively fill open positions prioritizing internal colleagues in Customer Experience, Commission and high-level selling areas.
• Interview, Hire, Train, Direct, Manage, Coach, Develop, Coordinate, Evaluate and discipline direct and indirect reports; establish strategy for work; provide insight and decision support; direct and manage team to meet or exceed performance behavioral expectations; address complaints from and resolve problems with colleagues
• Utilize check-in process as a tool for colleague talent development, promotion and advancement
• Ensure that all staff members adhere to the wardrobe standards for the current season, and always represent the ALO brand.

Operations Leader

• Ensure the staff's adherence to all store standards (cleanliness, maintenance, replenishment etc.) on selling floor and back of house
• Maintain Visual Merchandising standards and directives ensuring they are consistently upheld by the store team
• Supervise inventory management to ensure store shrink is at or below company target
• Complete all required daily and weekly reporting as requested
• Manage headcount and payroll objectives for the store staff
• Implement tactics to manage and maintain an effective P&L strategy
• Plan for future business needs to continually improve business results
• Ensure that all transfers, consolidations, pricing, shipping/receiving are done in compliance with all company policies and procedures
• Make well-versed recommendations to help improve the company's operational systems and processes

Business Partner

• Identify opportunities in product, sales, and team development and strategically present ideas and solutions to corporate
• Satisfactorily resolve all customer issues and/or complaints in a timely manner
• Collaborate with cross-functional business partners to support organizational goals
• Communicate effectively and efficiently with all levels in the organization, including the executive team
• Partner with field and corporate leaders to establish effective in-season long term strategies aligned with company initiatives
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture
• Conduct regular store meetings (i.e., morning, weekly, monthly, etc.) to motivate the team, and communicate brand activities and initiatives
• Consistently reinforce company standards and policies and hold staff accountable in partnership with corporate

Store Manager Qualifications:

• Prior experience within retail or related industry experience
• Working knowledge of MS Office (Word, Excel and Outlook)
• Experience managing and leading a team
• Dynamic interpersonal and communication skills, both verbal and written
• Extraordinary guest experience, organizational and time management skills
• Agile with the ability to handle multiple tasks in a changing environment
• Aligns with and embodies ALO's Guiding Principles
• Highly Motivated by driving business in a fast-paced, innovative environment
• Business owner mindset with an entrepreneurial spirit
• Independent work ethic, time management skills, and personal accountability

Candidates must have the right to live and work in the UK. 

Diversity and Inclusion statement 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Interview Process adjustments  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com.We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. 

#LI-JJ1

#LI-4

#li-onsite

OVERVIEW

The Operations and Visual Manager is a critical member of the store leadership team accountable for bringing ALO’s operational and visual strategy to life in the store. This individual is passionate about inventory management, labor planning and scheduling, and visual execution – all with a lens on driving an efficient and effective store operation. This role’s north star is pointed at ensuring that the store is customer-ready at all times.  

RESPONSIBILITIES

Operations & Visual Leader 

• Oversee and support execution of key operational and visual processes 
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps
• Champion strong visual standards for the salesfloor by leveraging business performance data
• Support sell-through management by ensuring accuracy of inventory counts and coordinates labor hours to efficiently receive product deliveries
• Support a safe work environment and efficient operation  

Business Leader  

• Represent the business in meetings and on conference calls, in partnership with General Manager 
• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning) 
• Future planning workflow business needs to protect optimal performance 

People Leader 

• Ensure that the Operations and Visual team exudes ALO's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do
• Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team
• Establish internal & external pipeline through succession planning and recruitment strategy
• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager 

Business Partner 

• Oversees the execution of certain deliverables on the ALO Sales and Service Model, protecting operational efficiency
• Collaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizational goals
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture 

QUALIFICATIONS

• 3-5 years of retail or related industry leadership experience  
• Working knowledge of MS Office (Word, Excel and Outlook) 
• Extraordinary interpersonal and communication skills, both verbal and written
• Agile with the ability to handle multiple tasks in a changing environment
• Highly Motivated by driving business in a fast-paced, innovative environment
• Business owner mindset with an entrepreneurial spirit 
• Independent work ethic, time management skills, and personal accountability 
• Aligns with and embodies ALO’s Guiding Principles
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to to stand and move for an entire shift
• Seniority Level: Mid-Senior level

Candidates must have the right to live and work in the UK

Operations & Visual Manager Schedule 

The Operations & Visual Manager role is a full-time role with a 40-hour workweek (5 days) In an effort to build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts. 

Diversity and Inclusion statement 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Interview Process adjustments  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. 

#LI-JJ1

#LI-4

#li-onsite

OVERVIEW

The Operations and Visual Manager is a critical member of the store leadership team accountable for bringing ALO’s operational and visual strategy to life in the store. This individual is passionate about inventory management, labor planning and scheduling, and visual execution – all with a lens on driving an efficient and effective store operation. This role’s north star is pointed at ensuring that the store is customer-ready at all times.  

RESPONSIBILITIES

Operations & Visual Leader 

• Oversee and support execution of key operational and visual processes 
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps
• Champion strong visual standards for the salesfloor by leveraging business performance data
• Support sell-through management by ensuring accuracy of inventory counts and coordinates labor hours to efficiently receive product deliveries
• Support a safe work environment and efficient operation  

Business Leader  

• Represent the business in meetings and on conference calls, in partnership with General Manager 
• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning) 
• Future planning workflow business needs to protect optimal performance 

People Leader 

• Ensure that the Operations and Visual team exudes ALO's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do
• Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team
• Establish internal & external pipeline through succession planning and recruitment strategy
• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager 

Business Partner 

• Oversees the execution of certain deliverables on the ALO Sales and Service Model, protecting operational efficiency
• Collaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizational goals
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture 

QUALIFICATIONS

• 3-5 years of retail or related industry leadership experience  
• Working knowledge of MS Office (Word, Excel and Outlook) 
• Extraordinary interpersonal and communication skills, both verbal and written
• Agile with the ability to handle multiple tasks in a changing environment
• Highly Motivated by driving business in a fast-paced, innovative environment
• Business owner mindset with an entrepreneurial spirit 
• Independent work ethic, time management skills, and personal accountability 
• Aligns with and embodies ALO’s Guiding Principles
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to to stand and move for an entire shift
• Seniority Level: Mid-Senior level

Candidates must have the right to live and work in the UK

Operations & Visual Manager Schedule 

The Operations & Visual Manager role is a full-time role with a 40-hour workweek (5 days) In an effort to build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts. 

Diversity and Inclusion statement 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Interview Process adjustments  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. 

#LI-JJ1

#LI-4

#li-onsite

OVERVIEW

The Visual Manager is a critical member of the store leadership team accountable for bringing ALO's visual and product strategy to life in the store. This individual is passionate about planning, product knowledge, analyzing reporting and visual execution – all with a lens on driving efficient and effective visual merchandising. This role’s north star is pointed at ensuring that the store is customer-ready at all times.  

This is an evergreen job post. We are always hiring great talent for this role, even if there isn't an immediate opening.

Visual Leader 

• Oversee and support execution of key operational and visual processes  

• Champion strong visual standards for the salesfloor by leveraging business performance data 

• Lead strategic product presentation and merchandising by ensuring product recovery, restock, destock, and making visual merchandising change in accordance with directive and with partnership of the Visual Manager 

• Effectively plans Visual floor changes through payroll management and adapting visual support to the needs of the business. 

• Own visual direction from planning through executing to meeting company expectations, budgets, timeline 

• Utilizes reporting tools in partnership with management to identify business opportunities with product placement, outfitting, and stock levels. Makes changes as necessary 

Business Leader  

• Represent the business in meetings and on conference calls, in partnership with General Manager 

• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning) 

• Future planning workflow business needs to protect optimal performance 

People Leader 

• Ensure that the Visual team exudes ALO's mission and values to effectively communicate to our visitors who we are, what we do and why we do what we do 

• Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team 

• Establish internal & external pipeline through succession planning and recruitment strategy 

• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager 

Business Partner  

• Oversees the execution of certain deliverables on the ALO Sales and Service Model, protecting operational efficiency 

• Collaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizational goals 

• Demonstrate an ability to navigate the organization with a balance of business need and brand culture 

Visual Manager Qualifications: 

• Prior experience of leadership within retail or related industry  

• Working knowledge of MS Office (Word, Excel and Outlook)  

• Extraordinary interpersonal and communication skills, both verbal and written 

• Agile with the ability to handle multiple tasks in a changing environment 

• Highly Motivated by driving business in a fast-paced, innovative environment 

• Business owner mindset with an entrepreneurial spirit  

• Independent work ethic, time management skills, and personal accountability  

• Aligns with and embodies ALO's values 

• Proof of right to live and work in the UK 

• Ability to lift, push, carry or otherwise move up to 50 pounds 

• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder 

• Ability to stand and move for an entire shift 

Visual Manager Schedule: 

The Visual Manager role is a full-time role with a 40-hour workweek (5 days) consisting of 75% of those hours managing the retail floor and coaching and developing the team. In an effort to build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts, which may be subject to change.  

Diversity and Inclusion statement 

As an Equal Opportunity Employer, ALO Yoga does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. 
 

Interview Process adjustments  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com.We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. 
 

#li-onsite

OVERVIEW

The Sales & Service Manager is a critical member of the store leadership team accountable for bringing Alo’s business and guest experience strategy to life in the store. This individual is passionate about business targets, sales, guest experience, and elevating talent to meet Alo’s Guiding Principles. This role’s north star is pointed at ensuring that guest experience in the store is exceptional.  

This is an evergreen job post. We are always hiring great talent for this role, even if there isn't an immediate opening.

RESPONSIBILITIES

Sales & Service Leader 

• Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps
• Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
• Continue to build the client relationship daily with our customers
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
• Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team 

Business Leader  

• Represent the business in meetings and on conference calls, in partnership with General Manager 
• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning) 
• Future planning workflow business needs to protect optimal performance 

People Leader 

• Ensure that the Sales, Service, and Community team exudes Alo's mission and Guiding Principles to effectively communicate to our visitors who we are, what we do and why we do what we do
• Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team
• Establish internal & external pipeline through succession planning and recruitment strategy
• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager 

Business Partner 

• Oversees the execution of certain deliverables on the Alo Sales and Service Model, protecting operational efficiency
• Collaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizational goals
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture 

QUALIFICATIONS

• Prior leadership experience experience in retail or related industry 
• Working knowledge of MS Office (Word, Excel and Outlook) 
• Extraordinary interpersonal and communication skills, both verbal and written
• Agile with the ability to handle multiple tasks in a changing environment
• Highly Motivated by driving business in a fast-paced, innovative environment
• Business owner mindset with an entrepreneurial spirit 
• Independent work ethic, time management skills, and personal accountability 
• Aligns with and embodies Alo’s Guiding Principles
• Seniority Level: Mid-Senior level

Candidates must have the right to live and work in the UK. 

Sales & Service Manager Schedule 

• The Sales & Service Manager role is a full-time role with a 40-hour workweek (5 days) consisting of 75% of those hours managing the retail floor and coaching and developing the team. In an effort to build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts. 

Diversity and Inclusion statement 

As an Equal Opportunity Employer, ALO Yoga does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. 
 

Interview Process adjustments  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing Careers@aloyoga.com.We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. 
 

#LI-JJ1

#LI-4

#li-onsite

The Team

Technical Account Management (TAM) is a global team that owns Auth0 customer success within Okta’s broader Customer Success team. We collaborate with Auth0’s customers to share knowledge, and best practices and make recommendations to continuously innovate around identity and security. As our customer’s strategic identity coaches, we are Auth0 product experts, and we enable Auth0's worldwide growth by educating existing customers and ensuring they are happy and successful. We share our technical and product expertise with customers through presentations, demonstrations, technical evaluations, and ongoing recommendations on Auth0 and industry best practices. 

The Opportunity

A TAM specializing in enterprise identity, including the Auth0 product and adjacent technologies. The TAM will provide Okta’s customers with strategic technical guidance over the comprehensive suite of products and features available at Okta. They are held in high regard as a technical expert for how Okta’s solutions translate to business value. They are also held in high regard for their ability to understand the code that makes up identity authentication pipelines, Auth0, after all, is developer-friendly.

The TAM specialization calls for an understanding of hybrid scenarios that capitalize on Auth0’s ability to manage authentication, authorization, and lifecycle management capabilities for consumer SaaS, business-to-consumer (B2C), and general CIAM applications. The opportunity is that as an Auth0 TAM you will get to guide some of the world's largest companies in their strategic identity journey at the same time as being an Auth0 champion!

What you’ll be doing 

• Fully own the account management function as an Auth0 TAM. This includes the business and the technical side
• Advise customers on best practices and product adoption in a post-sales capacity
• Be comfortable with a number of personas including but not limited to CISO, Product Owner, CMO, developers, etc., with an account portfolio of strategic  accounts
• Have a deep interest in the security space and where the industry is headed particularly from a CIAM perspective.
• Earn customer trust by understanding their goals and use cases, and recommend best practices relating to process changes, product adoption, configuration, and additional features to meet requirements
• Maintain focus on increasing subscription adoption, customer satisfaction, and retention
• Review customer architectures and Auth0 configurations to ensure they are enhancing security posture and capturing ROI as Auth0 releases new features and functionality
• Establish strong personal relationships on key accounts with decision-makers and stakeholders
• Establish strong relationships internally, too as part of a larger collaborative team

• Participate in content creation for both internal and external enablement of staff and customers

What you’ll bring to the role

• 7+ years of total experience in information technology, with at least 3 years of hands-on experience as a Technical Account Manager (TAM) or comparable practitioner role in the IAM space
• Working proficiency in the following core IAM areas: 
• Technologies and protocols to support identity federation and robust access control models, including concepts such as SAML 2.0, WS-Federation, OAuth, OpenID Connect, etc.
• Legacy applications in a hybrid IT environment with non-standard applications (i.e. those that do not support modern identity federation protocols)
• Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business processes (ITSM, HR, etc)
• Consumer and/or SaaS application deployments 
• Security and performance monitoring, and 3rd party signals integrations (SEIM, MDM, WAF, etc)
• Familiarity with IAM solution providers is strongly desired.
• Strong background in any of the following: Technical Account Management, Technical Consulting, Product Management, Solution Architect, or a similar role
• Understanding of common software development practices, including concepts such as SDLC, CI/CD, Containerization, etc. 
• Ability to code in Javascript
• Understanding of identity and surrounding technologies, including concepts such as encryption, PKI, RSA, etc.
• Strong business acumen, history of success owning enterprise segment customer relationships and escalations
• Excellent communication skills. Ability to set expectations and communicate goals and objectives with customers at various levels, from a developer to a CISO
• Ability to track and influence customer behavior and health metrics across a portfolio of accounts
• This position will be located in London or Barcelona and will have some travel required (under 50% of the time)
• BA/BS/MS or related discipline or equivalent work experience required

#LI-RB4

#LI-HYRBID

The Team

Technical Account Management (TAM) is a global team that owns Auth0 customer success within Okta’s broader Customer Success team. We collaborate with Auth0’s customers to share knowledge, and best practices and make recommendations to continuously innovate around identity and security. As our customer’s strategic identity coaches, we are Auth0 product experts, and we enable Auth0's worldwide growth by educating existing customers and ensuring they are happy and successful. We share our technical and product expertise with customers through presentations, demonstrations, technical evaluations, and ongoing recommendations on Auth0 and industry best practices. 

The Opportunity

A TAM specializing in enterprise identity, including the Auth0 product and adjacent technologies. The TAM will provide Okta’s customers with strategic technical guidance over the comprehensive suite of products and features available at Okta. They are held in high regard as a technical expert for how Okta’s solutions translate to business value. They are also held in high regard for their ability to understand the code that makes up identity authentication pipelines, Auth0, after all, is developer-friendly.

The TAM specialization calls for an understanding of hybrid scenarios that capitalize on Auth0’s ability to manage authentication, authorization, and lifecycle management capabilities for consumer SaaS, business-to-consumer (B2C), and general CIAM applications. The opportunity is that as an Auth0 TAM you will get to guide some of the world's largest companies in their strategic identity journey at the same time as being an Auth0 champion!

What you’ll be doing 

• Fully own the account management function as an Auth0 TAM. This includes the business and the technical side
• Advise customers on best practices and product adoption in a post-sales capacity
• Be comfortable with a number of personas including but not limited to CISO, Product Owner, CMO, developers, etc., with an account portfolio of strategic  accounts
• Have a deep interest in the security space and where the industry is headed particularly from a CIAM perspective.
• Earn customer trust by understanding their goals and use cases, and recommend best practices relating to process changes, product adoption, configuration, and additional features to meet requirements
• Maintain focus on increasing subscription adoption, customer satisfaction, and retention
• Review customer architectures and Auth0 configurations to ensure they are enhancing security posture and capturing ROI as Auth0 releases new features and functionality
• Establish strong personal relationships on key accounts with decision-makers and stakeholders
• Establish strong relationships internally, too as part of a larger collaborative team

• Participate in content creation for both internal and external enablement of staff and customers

What you’ll bring to the role

• 7+ years of total experience in information technology, with at least 3 years of hands-on experience as a Technical Account Manager (TAM) or comparable practitioner role in the IAM space
• Working proficiency in the following core IAM areas: 
• Technologies and protocols to support identity federation and robust access control models, including concepts such as SAML 2.0, WS-Federation, OAuth, OpenID Connect, etc.
• Legacy applications in a hybrid IT environment with non-standard applications (i.e. those that do not support modern identity federation protocols)
• Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business processes (ITSM, HR, etc)
• Consumer and/or SaaS application deployments 
• Security and performance monitoring, and 3rd party signals integrations (SEIM, MDM, WAF, etc)
• Familiarity with IAM solution providers is strongly desired.
• Strong background in any of the following: Technical Account Management, Technical Consulting, Product Management, Solution Architect, or a similar role
• Understanding of common software development practices, including concepts such as SDLC, CI/CD, Containerization, etc. 
• Ability to code in Javascript
• Understanding of identity and surrounding technologies, including concepts such as encryption, PKI, RSA, etc.
• Strong business acumen, history of success owning enterprise segment customer relationships and escalations
• Excellent communication skills. Ability to set expectations and communicate goals and objectives with customers at various levels, from a developer to a CISO
• Ability to track and influence customer behavior and health metrics across a portfolio of accounts
• This position will be located in London or Barcelona and will have some travel required (under 50% of the time)
• BA/BS/MS or related discipline or equivalent work experience required

#LI-LW1

#LI-HYRBID

P15368_3362217

"The front page of the internet,” Reddit brings over 500 million people together each month through their common interests, inviting them to share, vote, comment, and create across thousands of communities. Come for the cats, stay for the empathy.

Reddit is looking for an Ads Measurement Lead in London to help our advertising partners succeed on our platform. This role will be an integral part of the Marketing Sciences team, and overall Marketing organization – driving our value proposition to agencies and brands by demonstrating the power and performance of Reddit as a media platform. In short, we’re looking for a measurement lead with a marketers mindset.  This Lead will be a key partner to our sales team, fusing best practices, industry knowledge, and critical thinking in order to help clients achieve their brand and  performance goals on Reddit.  This role will be focused on supporting the Sales team to help grow full funnel revenue through measurement, partnerships and signals excellence. 

As Reddit is a rapidly growing company, your primary responsibilities will evolve over time and there is a significant opportunity to drive impact within Reddit and support your own career growth. This role reports directly to the Head of Measurement, EMEA.

Responsibilities:

• Daily responsibilities will span across advertising measurement, performance optimizations, vendor development, advertising strategy, teaching and supporting our sales team, and research. 
• Measurement knowledge including attitudinal survey research, offline and online sales/ROI measurement, impression/attribution/conversion and mobile tracking, 1st and 3rd party insights storytelling, and custom research.
• Collaborate closely with Client Account Managers to gain a deep understanding of clients’ campaign setups, measurement stack and performance goals, as well as collaborate closely with Product & PMM.
• Translate global best practices into EMEA context, creating playbooks and best practices for EMEA specific campaigns. 
• Translate data insights into actionable recommendations with clear justifications and expected outcomes, maintaining regular communication of vertical updates and optimization suggestions to our team.
• Leverage measurement results to drive sales impact - developing benchmarks, case studies, media & creative best practices, and refinement/optimization to our audience and targeting strategy to improve efficiency and effectiveness.
• Partner with Sales, Marketing, and Brand Strategy to develop compelling storylines that highlight opportunities for Reddit advertisers and our competitive advantage.  Join key client meetings as a subject matter expert to provide technical guidance and objection handling. 
• Develop and support our go-to-market teams in EMEA  with your measurement expertise, industry knowledge, and insights specific to market nuances.
• Support the execution of innovative primary research that amplifies our narrative and value proposition to advertisers, and the development of insights products that position Reddit as a curator of business-critical learnings to advertisers. 
• The ideal candidate is someone who possesses the ability to collaborate effectively, identify & understand issues, and work effectively to create long-term solutions.

Required Qualifications:

• A data-driven storyteller that’s passionate about measurement to inspire and drive action. 
• 5+ years in ad research or ad tech – at a research vendor, media owner, client or agency partner.
• You are familiar with the ad measurement landscape and the primary vendors, products, and services that advertisers use to measure performance  & brand - and how it all works from a technical perspective.  
• A knowledge of experimentation and familiarity with the underlying statistical methods 
• Expertise in these three areas of measurement across verticals:
• Reach: impressions, viewability, on-target percentage, brand safety, etc.
• Resonance: brand awareness, consideration, intent, etc.
• Reaction: attribution, conversion, sales lift, tune-in, foot traffic, etc.
• Experience optimizing toward DR focused KPIs, as well as knowledge of holistic media planning to support brand awareness and performance campaigns in tandem 
• Experienced in executing incrementality testing, developing test+learn agendas and working with engineering + product teams on advanced measurement cases. 
• You have a strong background in the execution, analysis, and presentation of quantitative advertising research. 
• Proven ability to weave primary research, 1st party platform data, and 3rd party/syndicated research together into a cohesive and compelling story of strategic importance.
• Experience working with measurement vendors to bring new services and capabilities to life at a technology company.
• Exceptional written and oral communication skills – you’re articulate and engaging
• Motivated self-starter who thrives in unstructured environments on an evolving team
• BA/BS degree

Benefits:

• Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
• Family Planning Support
• Gender-Affirming Care
• Mental Health & Coaching Benefits
• Group Personal Pension Scheme with Employer match
• Private Medical and Dental Scheme
• Income Replacement Programs
• Bike to Work scheme
• Flexible Vacation & Paid Volunteer Time Off
• Generous Paid Parental Leave

About the Team

Anduril’s Maritime Division has assembled a diverse team of experts in software, robotics, artificial intelligence, sensor fusion, and data analysis to create software and hardware solutions that radically evolve the capabilities of our customers. We are fielding the next generation of autonomous systems to tackle the extremely challenging industry demands of maritime operations. Anduril has brought to market a unique, ultra-long-range, full-ocean-depth underwater vessel platform and a completely refreshed maritime vehicle and flexible manufacturing architecture that scales from "small" to "extra-large" vehicle sizes. Today, Anduril is executing on billion-dollar contracts while simultaneously performing Robot-as-a-Service (RaaS) AUV operations.

We are seeking to sustain our early successes with deep investment in an expanded product portfolio. These products, including Dive-XL, Dive-LD, Copperhead, Seabed Sentry, and other unannounced systems, will deliver a coherent system-of-systems, enabling the end-to-end conduct of a variety of autonomous missions in the maritime domain. If you are passionate about solving problems that have real impact and working on systems that directly contribute to achieving national strategic priorities, we want you to join Anduril’s Maritime Division and help us build the future of defense capability.

About the Job

Senior Software Engineers independently drive the delivery of a variety of software integrated in to our products. This includes autonomy, simulation, data processing, payload integration, and off-board command and control and decision support. We expect Senior Software Engineers to demonstrate end-to-end outcome ownership at the major subsystem or system level. Senior Software Engineers contribute as a technical lead to the rapid architecting, design, delivery, support, and evolution of next generation autonomous platforms through their entire product life-cycle.

What You’ll Do

• Empathize with end-users and drive solutions that balance their needs with external constraints, restrictions and requirements in a multi-stakeholder environment
• Own software enabled solutions that are deployed to customers, optimizing for the delivery of value to the end-user
• Design and implement scalable software that rapidly delivers capability beyond the scope of current platforms, with a clear path for both architecture and capability evolution over time
• Contribute to the design and development of existing software services across Anduril, with the aim of developing components that are re-usable across multiple Anduril product lines
• Develop software that runs on- and off- robotic platforms, using a variety of technologies
• Contribute to the design, implementation and execution of development processes for the initial delivery and subsequent iteration of vehicle and mission software, including full lifecycle testing, monitoring and operation
• Create test and simulation fixtures that operate with both software- and hardware-in-the-loop
• Support vehicle manufacturing and deployment
• Work as a member of a multi-disciplinary engineering team, including as a mentor for Software Engineers from differing backgrounds
• Travel to co-locate with end-users and/or other teams up to 20% of the time

Required Qualifications

• Bachelor’s degree in Robotics, Mechatronics, Computer Science, Engineering, a relevant field, or equivalent experience
• Extensive professional experience working as a Software Engineer with one or more domains and/or technologies of expertise
• Systems and/or application programming skills including algorithms, data structures, concurrency, scaling, testing, infrastructure, software design and system design
• Experience troubleshooting and analyzing remotely deployed software systems
• Capacity to work holistically on software enabled capabilities up and down the software stack and through lifecycle through design, implementation, operation and sustainment
• Capacity to act as the technical owner for a software service, including stakeholder engagement, requirements definition, roadmap management, team co-ordination, design, implementation, sustainment and evolution
• Capacity learn and grow individually, while mentoring junior team members effectively, building team cohesion and capacity
• Eligible to obtain and maintain an active U.S. Secret security clearance

Preferred Qualifications

• Experience in a senior role for the delivery of a military mission system
• Experience writing backend services or embedded software in C++ and/or Rust
• Experience with the design, implementation and operation of horizontally scaled cloud technologies
• Experience with the design, implementation and support of embedded software, particularly in the field of robotics
• Experience with modeling and simulation
• Experience with development of high assurance safety critical software
• Experience within the product delivery lifecycle including manufacturing, system acceptance, deployment, and sustainment.
• Familiarity with Systems Engineering concepts
• Desire to learn and grow in to other roles that require experience as a Senior Software Engineer, such as Staff Software Engineer and/or Software Engineering Manager
• Desire to grow in to a Tech-Lead-Manager role, with responsibility for line management of engineers, in addition to delivery

About the Role: 

This role sits at the intersection of Account Management and Strategic Partnerships, supporting broker partners who both use the AlphaSense platform to produce research and distribute their proprietary research through our network.

You will serve as the day-to-day commercial owner for a defined group of sell-side and independent research firms, driving adoption across analyst teams, strengthening relationships with research leadership, and supporting the value of their research within the AlphaSense ecosystem.

Unlike traditional account management roles, this position balances platform adoption, commercial growth, and the health of a dual-sided partnership.

Who You Are & What you Bring

You bring a foundation in capital markets and a curiosity for how technology is reshaping research workflows. You are commercially aware, analytically minded, and comfortable operating in a fast-moving environment.

• Financial Services Grounding: You have spent time inside or alongside equity research, investment banking, capital markets, or a Financial Services-focused SaaS environment. You understand how research is produced, how analysts consume information, and what differentiates firms competing for attention in a crowded market.
• Commercial Instinct with Accountability: You think beyond activity and focus on outcomes. You are comfortable owning renewal conversations, identifying growth opportunities, and balancing relationship building with commercial rigor.
• Analytical Mindset: You are comfortable working with data and context. Usage signals, workflow behavior, and market trends help you tell a clearer story about value and risk. You approach problems with structure and curiosity rather than assumptions.
• Credible Communicator Across Seniority Levels: You can engage a junior associate in a detailed workflow discussion and then shift seamlessly into a strategic conversation with a Head of Research. You communicate with clarity, confidence, and respect for your audience’s expertise.
• Ownership Mentality: You take responsibility for your partnerships. You are proactive, adaptable, and comfortable navigating ambiguity as both AlphaSense and the broader AI landscape continue to evolve.
• Education and Experience: You typically bring 1 to 3 years of experience in a Financial Services or closely related environment, along with a degree in Finance, Economics, or a similar discipline.

What You’ll Do: 

Partnership & Account Ownership

• Manage the commercial lifecycle for assigned broker partners, including strategy, forecasting, and renewals.
• Identify expansion opportunities aligned to research visibility and analyst productivity.
• Act as a strategic advisor as partners adopt AI-powered research workflows.

Execution & Adoption

• You will drive meaningful platform adoption across analyst teams to ensure partners realize measurable value.
• You will lead thoughtful business reviews that translate usage trends into business outcomes, reinforcing AlphaSense’s role as a strategic partner.
• You will monitor engagement signals and relationship dynamics to identify risk early, then execute clear mitigation plans that protect long-term partnership value.

Internal Collaboration

• Represent the voice of sell-side partners across Product, Sales, and Content teams.
• Maintain strong operational rigor through clear CRM hygiene and forecasting discipline.

What Success Looks Like: 

• Within your first year, you have built credibility with both analysts and research leadership across your broker partnerships, and AlphaSense is viewed as a core part of the research workflow rather than just another tool.
• You bring structure and predictability to your book of business. Renewal conversations start early, risk is surfaced proactively, and your forecasting reflects a clear understanding of relationship health and usage trends.
• Platform adoption expands across analyst teams through thoughtful engagement grounded in how research professionals actually work. Your business reviews connect AlphaSense usage to tangible outcomes such as workflow efficiency, stronger research distribution, and increased visibility.
• Internally, you are a trusted voice for your partners. Product, Sales, and Content teams rely on your insight to inform decisions that strengthen the long term value of AlphaSense.

The Role:

We are looking for a visionary and strategic Field CTO with a "learn-it-all" mindset to serve as a high-impact technical advisor for our most strategic prospects and customers. In this role, you will act as a peer to client executives, translating complex business transformations into scalable technical strategies. You will drive innovation by championing Process Intelligence, Agentic AI and Enterprise Modernization, ensuring our technology aligns with the evolving needs of the global market.

The work you’ll do:

• Executive Advisory: Serve as a trusted advisor to C-level executives, aligning their long-term strategic goals with the Celonis technical vision.
• Strategic Architecture & Roadmap: Lead the overarching data, cloud, and innovation strategy for our largest global accounts, utilizing methodologies like Capability Mapping to identify high-value opportunities.
• Innovation Leadership: Architect "first-of-a-kind" solutions using emergent technologies including Agentic AI to solve complex enterprise challenges.
• Sales & Business Impact: Partner with Sales and Value Engineering driving revenue through new customer acquisition and strategic up-selling.
• Product Advocacy: Act as a critical feedback loop between our Product & Engineering teams and the market, ensuring the voice of the customer shapes our future offerings.
• Thought Leadership: Develop and deliver customer-facing position papers, assets, and presentations that establish our brand as a leader in architecture and innovation.

The qualifications you need:

• Experience: 15 to 20 years of relevant experience, ideally having served as a CTO/CIO within a major corporation or  as Field CTO at a major software vendor.
• Strategic Communication: Proven track record of presenting complex technical visions to C-suite stakeholders in a way that emphasizes business value.
• Modernization Expertise: Deep experience in Enterprise Modernization, EA Methodologies, and a robust understanding of Agentic AI is essential.
• Technical Versatility: Ability to pivot from high-level architecture diagrams to hands-on demo.
• Technical Foundation: Excellent background in Data Architecture, API ecosystems, and cloud-native SaaS solutions like Salesforce and ServiceNow. 
• Education: MSc degree in Computer Science or an equivalent IT-related field.
• Global Readiness: Fluency in English is required; proficiency in German, Spanish, French or Italian is a strong advantage.

The Role:

We are looking for a visionary and strategic Field CTO with a "learn-it-all" mindset to serve as a high-impact technical advisor for our most strategic prospects and customers. In this role, you will act as a peer to client executives, translating complex business transformations into scalable technical strategies. You will drive innovation by championing Process Intelligence, Agentic AI and Enterprise Modernization, ensuring our technology aligns with the evolving needs of the global market.

The work you’ll do:

• Executive Advisory: Serve as a trusted advisor to C-level executives, aligning their long-term strategic goals with the Celonis technical vision.
• Strategic Architecture & Roadmap: Lead the overarching data, cloud, and innovation strategy for our largest global accounts, utilizing methodologies like Capability Mapping to identify high-value opportunities.
• Innovation Leadership: Architect "first-of-a-kind" solutions using emergent technologies including Agentic AI to solve complex enterprise challenges.
• Sales & Business Impact: Partner with Sales and Value Engineering driving revenue through new customer acquisition and strategic up-selling.
• Product Advocacy: Act as a critical feedback loop between our Product & Engineering teams and the market, ensuring the voice of the customer shapes our future offerings.
• Thought Leadership: Develop and deliver customer-facing position papers, assets, and presentations that establish our brand as a leader in architecture and innovation.

The qualifications you need:

• Experience: 15 to 20 years of relevant experience, ideally having served as a CTO/CIO within a major corporation or  as Field CTO at a major software vendor.
• Strategic Communication: Proven track record of presenting complex technical visions to C-suite stakeholders in a way that emphasizes business value.
• Modernization Expertise: Deep experience in Enterprise Modernization, EA Methodologies, and a robust understanding of Agentic AI is essential.
• Technical Versatility: Ability to pivot from high-level architecture diagrams to hands-on demo.
• Technical Foundation: Excellent background in Data Architecture, API ecosystems, and cloud-native SaaS solutions like Salesforce and ServiceNow. 
• Education: MSc degree in Computer Science or an equivalent IT-related field.
• Global Readiness: Fluency in English is required; proficiency in German, Spanish, French or Italian is a strong advantage.

• Enterprise Deal Strategy & Pipeline Planning: Develop and own a structured enterprise deal pipeline aligned with Bolt's GMV priorities, expansion strategy, and category focus. Translate strategic priorities into concrete deal roadmaps, market sequencing, and partner targeting plans.
• Complex Deal Ownership & Commercial Structuring: Lead end-to-end execution of complex enterprise deals, including multi-market agreements, expansion market entries, exclusivity negotiations, and large roll-outs. Own commercial structuring, deal economics, and contractual alignment in partnership with Finance and Legal.
• Expansion & Market Entry Enablement: Work closely with Expansion and local leadership to design and execute market entry strategies for enterprise partners. Ensure that expansion deals are commercially sound, operationally feasible, and launch-ready before market activation.
• Cross-Functional Deal Leadership: Act as the central deal owner coordinating Product, Tech, Legal, Finance, Operations, Expansion, and Markets to remove blockers, align dependencies, and accelerate time-to-market. Drive clarity on ownership, timelines, and decision points throughout the deal lifecycle.
• Launch Management & Handover: Oversee partner launch and first 12 months performance against agreed deal assumptions. Define success criteria and ensure a clean, structured handover to Account Management teams within the first 12 months of the deal.
• Corporate Deals Structuring. Work together with the leadership team on new confidential business opportunities to enrich the selection of biggest restaurant brands in our countries.

• You have experience in Strategic Partnerships, including experience in a regional or cross-market leadership role.
• You have a proven track record closing complex, high-value, multi-stakeholder deals
• You have experience working with multinational grocery and retail businesses
• You have strong commercial and financial acumen.
• You are able to operate autonomously in a fast-paced, high-growth environment.

Who We Are:

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

• Execute tactical and strategic consultative sales account plans for existing and new Partnerships in order to achieve the revenue targets as directed by the Business. This includes the handling of queries effectively, dealing with objections, and following through during the overall sales process.
• Serve as the primary account owner for assigned strategic partnerships
• Drive revenue generation and development of strategic partnerships
• Achieve assigned quota for new revenue growth within assigned Partner accounts
• Establish and maintain a high level of positive and effective relationships with key partnerships and others to enhance sales opportunities and industry “reach” for new and existing business development opportunities and major key accounts within the assigned portfolio.
• Build and maintain strong Partner relationships with multiple contacts at each account, use matrix selling to connect decision makers and c-level executives to relative roles within Bandwidth
• Develop and manage a robust pipeline of Partner opportunities during any given quarter and manage them through the entire initial sales cycle to completion using the company CRM and company defined forecasting methodology.
• Identify new opportunities to up-sell additional Bandwidth products to companies leveraging our services
• Presents, demonstrates, and represents Partner and BAND Products, combined to create a Solution Offering in group meetings to prospective client’s senior executives and emphasizes salable features such as company vision, strategy, reputation, products/systems architecture, flexibility of design, return-on-investment (ROI) studies, etc.
• Identify new opportunities to up-sell additional Bandwidth products to companies leveraging our services
• Maintain up to date and accurate sales records, expense plans, budgets and related databases. Supports with RFP/RFI requests, if and when necessary in a timely and professional manner to facilitate success.
• Mitigate risk and maintain up to date contracts
• Provide precise forecasting, value and close dates, with knowing all of any associated risk
• Work cross-functionally with internal groups, leveraging resources for assigned accounts
• Maintain constant awareness of prospective new Partner opportunities across the UCaaS and CCaaS solution stack & market segments, competitor activities, and problems within assigned portfolio base, recognize trends that develop, and make appropriate strategic and tactical sales/marketing recommendations.
• Develop a deep understanding of each customer’s business and the market they serve
• Travel, and meet as necessary to maintain a presence with partners, enhance relationship opportunities, attend trade shows, user group events, etc. on a consistent timetable or schedule.

• Bachelor’s degree or equivalent
• Candidates should have a minimum of 4+ years in Sales with understanding of Channel ecosystem including ISV, OEM, BP Partnerships operating in a fast-paced, technology environment, responsible for a quota or MBO incentive system.
• A proven track record of sales accomplishments and/or above quota achievement
• Deep working knowledge of the Telecom Industry Go-to-Market via Channel and Alliance Partners to unlock direct to Enterprise Sales
• Strong tolerance for ambiguity; ability to focus and execute in a rapidly changing environment, take charge and make things happen.
• Strong presentation skills with the capability of interacting with senior management levels of Partners such as CEO, COO, CFO, CTO/CIO, and VP of Procurement, VP of Distribution, VP of Operations, etc.

• A strong understanding and Channels and sales motions within the Channel ecosystem, Partnership including but not limited to (GSIs, SIs, MSPs)
• Should have a demonstrated history displaying an in-depth knowledge of sales, account and relationship management techniques.

The Whole Person Promise: 

About the Role

Professional Services team members are critical to our customers’ success. They combine enterprise-grade project ownership, deep Klaviyo and martech expertise, and consultative engagement skills to deliver high-impact implementations and strategic technical solutions for complex customers. They lead scoped, post-sales engagements, shaping how work is delivered and scaled.

In this role, you will:

• Own strategic customer engagements end-to-end, from shaping delivery in partnership with Sales to driving successful implementation and long-term adoption alongside Customer Success and Partner teams.
• Operate as a senior individual contributor who is trusted by customers and internal stakeholders to lead through complexity, influence at the executive level, and consistently deliver measurable outcomes for enterprise accounts.
• Combine strong delivery/project leadership with technical depth and solution design.

How You’ll Make a Difference

Core Responsibilities

Shape and scope strategic engagements

• Assist in defining Statements of Work (SOWs) that clearly articulate scope, deliverables, timelines, dependencies, and success metrics for complex technical engagements, ensuring alignment between customer goals and Klaviyo delivery capabilities.
• Lead consultative conversations with customers to clarify business objectives, identify risks, and translate desired outcomes into actionable technical implementation plans.

Lead strategic technical engagements

• Serve as the owner for key technical phases of the customer journey, ensuring projects are delivered on time, on budget, and in line with agreed outcomes.
• Build strong stakeholder relationships and communicate effectively with internal and external stakeholders to maintain visibility, accountability, and momentum toward customer goals.
• Anticipate risks, build mitigation strategies, and adjust plans to keep enterprise projects on track.

Act as a strategic advisor and subject-matter expert

• Become a deep expert in the Klaviyo platform and surrounding martech ecosystem, from data models and integrations to messaging channels (Email, SMS) and CDP use cases.
• Translate customer business goals into technical and operational solutions that leverage platform capabilities and best practices.
• Educate and enable internal teams and customer stakeholders, becoming the go-to resource for complex questions, best practices, and solution tradeoffs.

Drive repeatable, scalable solutions and continuous improvement

• Approach engagements with a highly analytical mindset - solving for the specific customer first, then identifying patterns and codifying repeatable solutions or feeding insights to internal product and engineering teams.
• Contribute to internal initiatives and process improvements that elevate overall Professional Services delivery quality and consistency.
• Maintain excellent operational hygiene by regularly updating tools and systems (e.g., project status, risks, timesheets) without management reminders.

Lead through influence and mentorship

• Demonstrate executive presence and the ability to articulate solution tradeoffs, securing buy-in from technical and non-technical stakeholders across all organizational levels.
• Provide informal coaching and mentorship to peers, sharing best practices and supporting skill development across the team.

Technical Solution Leadership

• Serve as an ongoing technical advisor for enterprise customers, translating business goals into robust technical designs that align with objectives and industry best practices.

• Take full ownership of technical deliverables and their project milestones, collaborating with customer teams and internal teams to ensure high-quality outcomes.
• Use your technical expertise to design and prototype tailored and scalable solutions for internal and external projects.
• Quantify and communicate business cases for product enhancements, using evidence from customer usage to inform roadmap discussions for enterprise needs.
• Act with urgency and precision to troubleshoot complex technical issues, ensuring customers receive best-in-class support during critical moments.

Who You Are

Experience

• 4+ years in SaaS Professional Services, implementation, solution consulting, or similar customer-facing technical roles, with a track record of leading enterprise-level projects or solutioning.
• Proven success working with multiple stakeholders across diverse teams and departments in complex, often global, environments.

Consultative & Commercial Acumen

• Comfortable articulating how Professional Services accelerate time to value and business impact.
• Adept at balancing technical depth with commercial clarity, ensuring proposed engagements are both feasible to deliver and impactful for customers.

Domain & Technical Skills

• Hands-on experience with modern web development languages/frameworks (eg. HTML, CSS, JavaScript) and general-purpose programming languages (eg. Node, Python), and a proven ability to learn new languages and technical concepts with minimal guidance.
• Strong understanding of the martech landscape and surrounding technologies, including Email, SMS/Mobile, and how to leverage a CDP for advanced use cases.
• Demonstrated familiarity with APIs, webhooks, and integrating SaaS platforms into complex enterprise tech stacks; able to guide customers toward best-practice architectures.

Leadership & Collaboration

• Demonstrated executive presence and ability to engage, influence, and align C-level and senior stakeholders.
• Excellent communicator across written, verbal, and virtual channels, able to convey and translate technical and marketing concepts to a range of audiences (project managers, marketers, developers, executives).
• A strong collaborator with a positive attitude, curiosity, and eagerness to learn, who thrives in a rapidly changing environment.
• Experience acting as a technical advisor or architect for complex implementations, especially in martech, CDP, or B2C CRM contexts.

Working Style

• Proactive, resourceful problem-solver who takes ownership and drives solutions forward autonomously.
• Consistently maintains operational rigor (status updates, risks, time tracking) without management reminders.
• Interested in mentoring others and contributing to team-level execution and enablement beyond individual delivery.

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here