Team

This role is designed to be the lead internal UK ISA expert and owner of our ISA service we offer to our customers. In this role you will be directly accountable for its successful operation and stability, working with our internal teams and external providers. This includes working with our transfers function and ensuring operational, regulatory and SLA compliance.

The focus of this role is ultimately building and growing an excellent ISA service, being a go-to source of knowledge for our various internal teams and working with our Product teams to drive improvements, iterations and automations to the ISA service. This individual will sit within the UK arm of Raisin reporting to the UK CEO.

Your Responsibilities

• Own the ISA Service: Become the technical business owner, working with our Product & Engineering teams to iterate on the service, and reviewing proposed changes to the functionality from time to time and taking decisions where required whilst ensuring compliance with the ISA rules and stay ahead of any changes.
• Stakeholder and service reporting: Take the lead with our service bank, (Clearbank) owning the SLAs set down for our teams, being accountable for their performance and reporting both to Clearbank and to adjacent teams internally to Raisin on performance and improvement initiatives.
• Technical Knowledge: Be the key internal go-to expert for various stakeholders including the Transfers team processing applications using the service, and our Product & Engineering teams who work to improve the service overall. Ensure our Customer Service Process & Knowledge teams are up to date and are driving a best in class ISA service, as 1st line support for this product range.
• Oversee our Operations: Regularly review the output from the team processing ISA Transfers day to day, ensuring SLA compliance and good customer outcomes as we grow our offering.
• Project manage improvements and expansions: As we evolve our savings offering into new products and asset classes, the ISA owner will play a key role in delivering improvements to both existing and new services involving ISAs.

Your Profile

• University degree in business, economics or a comparable field, preferably with a focus on finance.
• Previous work experience in proposition management or directly in ISA proposition management.
• Minimum 3 years of relevant work experience in an operational ISA related role focused within financial services (e.g. banks or ISA providers).
• Knowledge of the UK retail savings and banking market is highly advantageous.Experience in areas of digital banking or deposit products are highly advantageous.
• Entrepreneurial mind-set and the ability to work and communicate in a fast-paced international environment.
• Excellent analytical and communication skills.
• Ability to influence and build long lasting business relationships.

Join our mission, join our team – and grow with us!

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 75 different nationalities.

As part of our team, you will benefit from

• Employee Development Budget of £1,700 and 4 full training days per year.
• Always hungry? Breakfast, snacks, daily fresh fruit and drinks are at your disposal around the clock.
• We are hybrid working, we are in the office twice a week, giving the team the opportunity to collaborate and spend time together. Wednesday is our core day in the office.
• We offer 28 days + Bank Holidays of holiday a year.
• One day birthday leave to celebrate your birthday.
• We offer you a company stakeholder pension with a minimum employer contribution of 5%.
• The opportunity to experience our annual retreats in exciting European cities and other team building events.

Hybrid

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

Please note: This role is offered as a fixed-term contract for 2 years.

JOB PURPOSE

We are looking for someone who has strong technical skills and understands website structures, but also is able to view projects from the lense of the end user. This person will be able to work with Product Managers, Project Managers, UX, Design, Technical Architecture and Developer teams to drive forward solutions that will work for the website and other channels.

The role holder will be expected to have a broad business understanding and collaborate with other crafts, both technical (architecture, front end, backend, DevOps, marketing technology, operations, app) as well as more product focused (UX, Product Managers) in the team.

The role should be able to communicate complex ideas to various technical and non-technical stakeholders. It is expected that the role holder will help to form and execute on the technical vision across the team and clients. The role will also work across multiple programmes including the Website programme of work, the HSE Health App, HSE Notify program and manage the Forms Engine on behalf of HSE Digital. The HSE websites are built on Wagtail open source CMS.

Across the team we work with a variety of technologies; including Wagtail, NextJS, React, React Native, Python, Django, Adobe Campaign, Salesforce, VueJS, FHIR, Azure, GCP, Laravel, and other php frameworks and many more.

KEY RESPONSIBILITIES

• Work closely with the Lead Product Manager to define the technical vision for the suite of websites;
• Lead on technical conversations as part of feature or functionality discovery balancing technical requirements and end user needs;
• Define and develop solutions in conjunction with other technical teams and Product teams;
• Contribute to the development, documentation and understanding of the project scope, objectives and technical feasibility involving all relevant stakeholders;
• Manage the Forms Engine product owning the strategy and vision and supporting internal stakeholders to operate;
• Collaborate with internal teams to solution, develop and implement digital projects;
• Identify and report on common sources of technical issues or questions and make recommendations to product teams;
• Stay on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer;
• Support with backlog preparation and prioritisation;
• Contribute to technical programme and roadmap definition and management;
• Critically question and be open to new approaches, pivots and iterative delivery of solutions.

WHAT WE ARE LOOKING FOR

Mandatory 

• A collaborative, strong technical person who can bring people and teams along and importantly balance technical requirements with end user needs;
• A person who will jump in to support the team where necessary and be proactive about finding and implementing solutions;
• Someone with experience working in ambiguity and defining as they go;
• A background in product management (with technical knowledge), development, DevOps or technical architecture;
• Advocate and champion user experience and delivering the best solution for users;
• A demonstrable ability to work with multiple teams and stakeholders and convince people of an approach;
• Ability to work with people of various technical competence and bring them along;
• Knowledge of various technologies such as CMSs, website structures, Mobile apps, system architecture;
• Knowledge of Agile methodologies and experience working in hybrid delivery structures;
• Ability to interact across a range of stakeholders, from business owners to engineers, product managers, SMEs, agencies, UX and delivery teams.

Desirable

• Working knowledge in the use of JIRA/Confluence;
• Understanding of database design and data modelling approaches;
• Experience in some of the technologies we currently use such as Wagtail.

WE OFFER

• The recruiter will share the location specific benefits on the call.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.