As Marqeta’s Key Account Manager, you will partner with a cross-functional team and manage one of our global strategic accounts. You will bring a strong track record of growth and deep relationship-building experience to provide exceptional client service, uncover revenue-generating opportunities and workable solutions to your customers. You persistently explore and uncover the business needs of your customer to understand how our product offerings can grow their business.

PLEASE NOTE: This is a hybrid role and requires employees to be based within 35 miles of our London office. You will be expected to work on-site two days a week, on Tuesday and Thursday, with the flexibility to work remotely on the other days.

The Talent team will share more details if selected for the "Recruiter" Interview. We'd love for you to join us!

The Impact You'll Have

This role performs a range of strategically essential activities - here are a few of them:

• Revenue Overachiever: You love charting a path to ambitious growth targets and hitting them.
• FinTech Guru: You already have deep knowledge of disruption in the financial services industry or possess a strong desire to learn the ropes while working with the top innovators in the space.
• Numbers Fanatic: You don’t sit around and wait for things to happen. You model, plan, and monitor a path to growth based on the right data.
• Strategic Connector: Our customers and partners rely deeply on the expertise and knowledge of our Account Managers. You excel at supporting cross-functional efforts and love connecting people and ideas to drive innovation.
• Curious Questioner: Your passion for knowledge and learning drives you to constantly dig deeper to understand your customers, Marqeta, our technology, and the industry in general.

Thoughtful Challenger: As a trusted partner leading with insights, you push yourself, the team, and your customers to think outside of the box and find creative solutions to strategic challenges.

Who You Are

• 10+ years of commercial account management experience 
• Strong communication skills (interpersonal, verbal, presentation, written, email) and track record of creating and executing strategic account plans
• Strong grasp of industry trends and competitive landscape
• Hands-on experience in negotiating contracts, pricing models and renewals
• Extensive knowledge in fintech, banking, payments and money movement

Key Skills And Competencies

• Proven experience growing and scaling strategic or enterprise accounts 
• Proven track record of managing global customers with multi-region stakeholders
• Proven track record of cross-selling and upselling, and ability to identify new revenue streams based on customer needs
• Demonstrated ability to influence others in a matrix environment, gaining buy-in at multiple levels across the organisation
• Experience leading business reviews and using data-driven strategies to make informed decisions
• Experience in Acquiring, Card Issuing or Processing.

Nice-To-Haves

• BNPL experience

Recruiter for this role

• Lou Devlin - Linkedin Profile (no agencies please!)

Typical Process

• Application Submission
• Recruiter video call
• Hiring manager video call
• Virtual “Onsite” consisting of 4-5, 45 min calls
• Presentation Round to team
• Offer!

Compensation and Benefits

• Premium Private Medical and Dental coverage
• Generous time off program with additional “Floating Holiday days”
• Retirement savings program with company contribution
• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Monthly stipend to support our remote work model
• Annual development stipend to support our people's growth and development
• Family-forming benefits and up to 20 weeks of Parental Leave
• Wellbeing programs i.e. Modern Health, HealthKick and much more…

Are you a strategic thinker with a talent for solving problems and driving tangible business outcomes?  Do you thrive in roles where you get to obsess over consumer business growth and provide data driven insights? If this sounds like you, then we’d love to chat!

As Strategy & Operations Manager, you are responsible for driving efficient growth by providing data driven support in shaping and optimizing our global growth and marketing strategies. Your focus will be on various consumer topics such as customer acquisition, user activity, user retention, and new verticals adoption, on a global level.

Collaborating closely with Marketing Leadership and various stakeholders across the company, you will have the opportunity to obsess over our consumer growth, identify investment opportunities, and help ensure efficient allocation of spend to maximize our ROI, through rigorous monitoring of our key performance metrics.

Your ability to blend analytical problem-solving with business acumen and creative strategic thinking will be critical in steering our company toward sustained long-term success.

What you’ll be doing

• Collaborate with key stakeholders to drive our Growth and Efficiency OKRs, focusing on areas such as New Customer Acquisition, Retention, User Activity, and Cost Per Acquisition (CPA)
• Evaluate the impact of selected marketing tactics, track our brand performance and develop our marketing funnel strategies (e.g. to improve the awareness and consideration of Wolt)
• Facilitate weekly business review meetings and collaborate daily with Regional Marketing Directors and Regional Heads of Strategy & Planning
• Provide data driven insights for the allocation of our marketing budget across various channels, funnel stages and incentives, both online and offline, in order to optimize the growth of the platform
• Manage global Business Development projects, such as building new investment frameworks and scaling them across the markets
• Lead and coordinate global acceleration initiatives driven by the growth and marketing teams to help ensure consistent execution, impact and follow-up
• Facilitate knowledge exchange and maximize performance by collecting and sharing best practices across different regions and markets

 Our Humble Expectations

• You have 4+ years of work experience within similar industries, consulting, investment banking, technology or related. Experience from e-commerce, digital marketing as well as growth strategy is a plus.
• You enjoy solving problems, you are comfortable with data and have solid analytical skills and are experienced with online analytical tools (SQL a plus)
• You have experience in forecasting, financial planning & budget allocation
• You have an analytical approach when using data to design, develop and execute marketing strategies
• You have excellent Excel and data handling skills
• You have strong attention to detail and ability to own a project, work independently and ask for guidance when needed
• You do not shy away from getting your hands dirty, building and testing - you have prior experience in a fast-moving environment with a strong focus on achieving targets and getting things done
• You communicate clearly and concisely in written and verbal comms and are fluent in English

About the Role:

The Mid-Market Account Executive is a highly motivated self-starter responsible for end-to-end sales, including developing and closing net-new business, and expanding our offering with current customers. This role requires a strong ownership attitude, as well as a willingness to learn, embrace continuous improvement, and be receptive to feedback.

A successful Mid-Market AE will possess strong interpersonal skills, a robust technical aptitude, and a keen attention to detail. They must also have a natural ability to convey and relate ideas to others. This high-energy position operates in a fast-paced, quota-driven environment, and requires flexibility with changing processes.

What you'll do:

• You will be responsible for driving sales with prospective customers
• Achieve all individual activity and revenue targets set by the company
• Bring feedback from customers and prospects to the product and engineering teams
• Provide recommendations based on a prospect’s business needs and negotiate contract terms
• Work across multiple departments to ensure common objectives are reached

Requirements:

• Experience:
• 4+ years of proven success in B2B direct sales, preferably within a SaaS environment.
• Experience selling into the transportation, logistics, compliance, and/or safety sectors is a plus.
• Skills:
• Exceptional communication skills, adept at conveying key value propositions and managing objections effectively.
• Comfortable working in a fast-paced, quota-driven sales environment.
• Strong commitment to outbound prospecting, deal management, and closing.
• Proficient in technical tools such as Salesforce, Google Suite, and Slack.

We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers.

MongoDB Pre-Sales Solution Architects are responsible for guiding our customers and users to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned technical sales professionals, software architects, entrepreneurs, and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our sales executives, helping customers solve business problems by leveraging our solutions, playing a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of users from startups to the world's largest enterprise IT organizations. 

We are looking to speak to candidates who are based in London for our hybrid working model.

As an ideal candidate, you will have:

• Ideally 8 to 11 years of related experience in a customer facing role, with 5 to 7 years of experience in pre-sales with enterprise software
• Minimum of 3 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity
• Experience designing with scalable and highly available distributed systems in the cloud and on-prem
• Demonstrated ability to work with customers to review complex architecture of existing applications, providing guidance on how to improve by leveraging technology
• Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership
• Ability to strategize with sales teams and provide recommendations on how to drive a multi-threaded account strategy, aligning other MongoDB and ecosystem resources to move towards a mutually beneficial account plan
• The ability to travel up to 25%
• A Bachelor’s degree or equivalent work experience

You may also have:

• Experience selling databases and/or deploying applications with any of the major cloud providers 
• Experience with database programming and data models 
• Experience in data engineering or AI/ML projects
• Experience in transforming legacy systems and platforms into modern, scalable, and efficient technology stacks
• Understanding of popular sales methodologies/ frameworks such as MEDDPICC/ Command of the Message
• A MongoDB Certification
• A Cloud Provider Certification

What you do at MongoDB:

In this role, you will work on complex opportunities where analysis of situations or data requires an in-depth evaluation of various factors. You will:

• Design and Architect: Design scalable and performant applications, systems and infrastructure for large software projects leveraging MongoDB
• Customer Advising and Value Articulation: Guide customers on architecture patterns and optimisation strategies for MongoDB, while clearly communicating its business value to the relevant stakeholders
• Sales Partnership: Collaborate with the sales team to drive account success through account planning, opportunity prioritization/qualification and pipeline generation strategy, while taking ownership of the technical aspects (including but not limited to technical discovery, demos, proof of value, presentations, sizing and documentation)
• Demand Generation: Proactively generate demand within the sales territory through self-driven technical initiatives, participation in events such as industry trade shows and account-based marketing events
• Customer Success: Foster strong customer relationships, build champions and ensure customer success and satisfaction
• Innovation and Improvement: Continuously seek opportunities to innovate and improve MongoDB solutions and processes (e.g. by relaying field feedback to the product team), as well as proactively mentor other Solutions Consulting team members 
• Personal Training and Development: Engage in ongoing training and professional development to stay abreast of MongoDB product suite as well as industry trends

What you will learn:

MongoDB Product Suite Mastery:

• Core Database Server: Master the fundamentals and advanced features of MongoDB's core database
• Atlas and Advanced Services: Gain expertise in Atlas (fully managed cloud database service), Atlas Stream Processing, Atlas Data Lake, Atlas Full-Text Search, Atlas Vector Search, and Charts
• Relational Migrator: Learn to migrate from relational databases seamlessly

Market-Relevant Technologies:

• Hyperscaler Ecosystem: Gain expertise in designing complex systems utilizing cloud services on hyperscaler platforms
• Complementary Technologies: Enhance your skills with partner and complementary technologies such as Apache Kafka and Kubernetes

Modern Architecture Design:

• Design Patterns and Methodologies: Embrace best practices in microservices, DevOps, cloud, and security
• Cutting Edge RAG and AI Architectures: Help customers on their generative AI journeys and working with industry leading partners in the space

Sales Techniques and Soft Skills:

• Effective Communication: Master presentations, demonstrations, and whiteboarding
• Client Interaction: Develop strategies for discovery and objection handling

Industry Insights:

• Diverse Market Verticals: Gain exposure to a broad spectrum of interesting use cases across various industries

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

REQ ID: 426207

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. 

The International product management team’s goal is to democratize finance globally by expanding Robinhood into different countries. The team solves challenges such as scaling our products to support many regions and building products specific to these local markets that allow us to best serve our customers.

As a Product Manager on the international team, you'll manage global business lines and work with experts in data, design, engineering, marketing, operations and research to bring ideas to life that will help us democratize the financial system.

This role is based in our London office, with in-person attendance expected at least 3 days per week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.  

What you’ll do

• Work with global teams to ship groundbreaking products into new regions, starting in the United Kingdom.
• Bring together product development teams to craft and communicate a product vision and shared set of priorities, which meet the most important needs of our customers.
• Build out existing road maps as well as collaborate with teams to plan for new products.
• Develop strong, collaborative relationships across design, engineering, and operations at the team and organizational levels.
• Partner with leaders in communications, compliance, content, customer experience, and marketing to ensure our vision, products, and progress are well understood.
• Ensure parity of product lines across global markets

What you bring

• 5+ years as PM of direct product management experience building high-quality consumer products and growth efforts 
• Ideally past experience working on a global consumer facing product
• Demonstrated history of using research, experimentation and analytics to guide decision making
• Experience working with and coordinating across globally dispersed teams
• Past experience working with engineering, design, research, legal, compliance and marketing in previous roles
• Excellent communication and collaboration skills
• Passion for financial products that improve people’s financial lives.
• Motivation to be a self-starter.
• Open to travel
• Willingness to work in EST 

What we offer

• Challenging, high-impact work to grow your career
• Performance driven compensation with multipliers for outsized impact, bonus programs, and equity ownership
• Top tier benefits to fuel your work, including supplemental health insurance, ancillary insurance, and mental health support programs
• Lifestyle wallet - a highly flexible employer-paid benefits spending account expenses beyond traditional benefits such as wellness, childcare, learning, and more.
• Time off to recharge including company holidays, paid time off, sick time, paid volunteer time off, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces. 
• Monthly commuter stipend to help offset in-office commuting costs

Available Locations: Austin, Seattle, London, Lisbon, Washington DC, Toronto

About the Department

Emerging Technologies & Incubation (ETI) is where new and bold products are built and released within Cloudflare. Rather than being constrained by the structures which make Cloudflare a massively successful business, we are able to leverage them to deliver entirely new tools and products to our customers. Cloudflare’s edge and network make it possible to solve problems at massive scale and efficiency which would be impossible for almost any other organization.

About the Team

ETI’s Storage Infrastructure team is responsible for the core storage layer that underpins many of ETI's stateful services. Our scope ranges from managing the physical hardware to operating the distributed databases and storage systems built upon it. We run this infrastructure globally across Cloudflare's network, which presents unique and complex engineering puzzles. We navigate efficiently expanding storage capacity, optimizing rebuild operations, and coordinating operations across failure domains to uphold durability. While other service teams focus on product development, our mission is to ensure the underlying storage is reliable, performant, and scalable.

You’ll be joining a highly motivated team that is building the next generation of distributed storage services.

What You’ll Do

In this role, you will help build and operate the next generation of globally distributed storage systems. You will own your code from inception to release, delivering solutions at all layers of the stack. On any given day, you might write a design document for a new provisioning system, model failure domain dependencies across edge locations, benchmark new storage hardware, build standardized observability and runbooks for distributed database clusters, or automate operational toil through purpose-built tooling and intelligent automation. You can expect to interact with a variety of languages and technologies including Rust, Go, Saltstack, and Terraform.

Examples of desirable skills, knowledge, and experience

• Strong programming skills with languages like Rust, Go, or Python
• A solid understanding of distributed systems concepts such as consistency, consensus, data replication, fault tolerance, and partition tolerance
• Experience with distributed databases and storage systems
• Experience with infrastructure configuration tooling and infrastructure as code
• Familiarity with storage fundamentals: block devices, filesystems, SSD characteristics
• Experience building and maintaining high-throughput, low-latency systems
• Understanding of network fundamentals as they relate to distributed storage -- bandwidth constraints, latency tradeoffs, cross-datacenter replication
• Strong written and verbal communication skills and ability to explain technical decisions clearly
• Comfortable operating in fast-paced environments with tight deadlines and evolving priorities

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

Who we are

About Bridge

We’re creating an entirely new payments platform, built with stablecoins, to simplify global money movement. Bridge enables faster, cheaper payments and borderless access to dollars via stablecoins. Through our APIs, businesses can send and receive funds across borders faster / cheaper vs. SWIFT and other fiat-only rails. Our virtual accounts enable international consumers and businesses to easily access, store and spend US dollars. Our payouts infrastructure enables platforms to disburse USD to anyone globally. We believe many trillions of dollars will move and settle through stablecoin payment rails. Bridge is pulling this future forward.

We have a small team of people who have previously built financial infrastructure at some of the world’s leading companies (Coinbase, Stripe, Square, Brex, Upstart, DoorDash, Airbnb) and each and every one of them chose Bridge because they fundamentally believe that stablecoins will be a critical piece of financial infrastructure that allows for the improvement of global money movement.

What you’ll do

As part of our growing Product Support team, you will be a critical driver in delivering exceptional user experiences. This role goes beyond basic troubleshooting—it's about using your technical expertise, analytical mindset, and project management skills to strategically improve our support systems, processes, and product quality.

You will own complex technical user issues and coordinate with cross functional teams, including Engineering and Product, to drive them to resolution. A deep understanding of SQL and APIs will allow you to engage with these teams effectively, analyze data to inform decisions, and propose solutions that drive operational efficiency. Your work will focus on scaling support operations, creating better user experiences, and pushing forward continuous improvements. 

Responsibilities

• Analyze and troubleshoot complex technical issues through direct user interaction, utilizing SQL to extract and interpret data, and leveraging your knowledge of API documentation.
• Develop product and platform expertise, working closely with Engineering, Product, and Operations teams to diagnose and resolve user issues.
• Strategically optimize and scale support processes to enhance efficiency and improve the overall user experience, incorporating data-driven insights and metrics.
• Lead continuous improvement initiatives aimed at hitting key performance metrics such as Consumer Satisfaction (CSAT), Contact Rate, and SLA compliance.
• Create and refine documentation to empower users to resolve issues via self-service, reducing dependency on support teams.
• Collaborate and advocate with Product and Engineering to proactively improve the platform based on user feedback, ensuring long-term product reliability.
• Lead cross-functional projects aimed at identifying inefficiencies in current processes and drive the implementation of long-term solutions.
• Constantly challenge the status quo and push for innovation in user support strategies and operational processes.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 5+ years of experience in a customer-facing product support role, with a focus on troubleshooting technical issues.
• Proficiency in SQL for data analysis and querying, with the ability to interpret datasets.
• Experience working with API’s. 
• Exceptional problem-solving skills, capable of diagnosing complex issues and driving them to resolution.
• Proven experience in stakeholder management, with the ability to influence cross-functional teams and drive progress.
• Experience in project management, particularly in optimizing processes, workflows, or support operations.

Preferred qualifications

• Strong analytical skills with a passion for interpreting data to improve decision-making and outcomes.
• Comfortable explaining technical concepts to both technical and non-technical stakeholders.
• Proficiency in technical environments and the ability to diagnose and resolve highly technical user issues.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe’s Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company.

What you’ll do

We are looking for a motivated and curious professional to manage a book of enterprise customers. The CSM will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business. 

The ideal candidate is analytical and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations. 

Responsibilities

• Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe’s enterprise customers
• Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction 
• Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights 
• Perform business reviews to align on user priorities, review payments performance metrics, share Stripe product roadmap and provide guidance on how to optimize the value from Stripe
• Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience
• In coordination with an account team, support book expansion--identifying and surfacing opportunities to ensure customers are successful.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 4+ years of experience in a client-facing role ideally in enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product
• Strong business sense and understanding of underlying drivers and strategy of our user’s businesses
• Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
• Strong analytical skills
• Excellent operating rigor including organizational and time management skills
• Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders
• History of success as a consultant, pre-sales, technical account management, or equivalent
• Proven track record of achieving targets and goals, preferably in a sales setting
• Track record of managing large, complex projects and/or programs
• Has handled difficult customers or situations and can demonstrate resolutions
• Willingness to tackle things on your own
• Ability to navigate data and people to find answers
• A capability to work well with a wide range of people, both internally and externally
• The motivation and flexibility to work well in a high-growth environment where things change quickly

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Our users are the heart of our business. Stripe’s Global Customer Success Team is responsible for managing our largest and most strategic relationships, such as Lyft, Doordash, and Shopify.

What you’ll do

In this manager role you’ll be responsible for a high-performing team of Customer Success Managers. You’ll lead and coach the team, helping them deliver on ambitious targets, as well as roll up your sleeves to work directly with executives at existing enterprise Stripe customers.

Responsibilities

• Recruit, train, and lead a team of Customer Success Managers
• Help drive an engagement model focused on high growth accounts 
• Develop both the long-term vision and strategy for the team and drive progress toward key metrics
• Be accountable for increasing revenue, managing day-to-day operations, and scaling the team
• Coach, mentor, and guide the team in developing consultative and solution-based customer success and sales skills
• Effectively work cross-functionally across the organization to shape Stripe’s solutions to meet client needs
• Inspire, motivate, and enable individual development to promote career growth of direct reports

Who you are

The ideal candidate for this role will be a self-starter who has demonstrated success dealing with ambiguity, operating in a high-growth environment, and solving complicated problems with limited oversight. They will have management and leadership experience scaling a technology sales team, superior communication skills, and a knack for understanding unique customer needs. We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 7-10 years of technology sales or account management experience with 3-5 years of people management experience
• Experience leading sales, account management and operations in an early stage, high-growth technology environment
• Ability to hire, train, and coach a high-performance Customer Success team
• Ability to support the Customer Success Managers’ efforts through strategic advice on account strategies, and serving as executive sponsor with key relationships
• Demonstrated passion for Stripe’s mission

Preferred qualifications

• Prior experience leading a scaled customer success team
• Prior experience at a growth stage Internet/software company
• Payments experience
• Prior experience in customer success, enterprise account management, partnerships and/or business development

As the Director of Pricing Strategy, you will hold a key role in designing and executing Trustpilot’s monetisation strategy globally, which underpins the company’s growth. Reporting into the Senior Director of Pricing & Monetisation, your main goal will be the optimization and maintenance of our packaging offering, to ensure that our lineup of products offers the right value to our customers, in alignment with our proposition for our different customer segments and markets.  As we launch new product features, you will work closely with our Product and Product Marketing teams to decide how to best package them in our plans to optimize upgrade rates and revenue generation from new innovations. In addition to this, a key part of the role will 

In addition to this, a key part of the role will be future-proofing our monetisation strategy by diversifying our revenue streams. SaaS is constantly evolving and pricing strategies are evolving with it. You will research, design and pilot new monetisation models different and / or additive to the more traditional SaaS subscription model to explore opportunities for innovation that better align the value created for customers to how we price our products and monetise our platform. 

An entrepreneurial and curious attitude will be fundamental to being successful in this role, as you will often need to deep dive into different topics and collect different perspectives to scope out potential opportunities. Whilst focusing on long-term strategy development will be critical, the successful candidate will also have a ‘get it done’ attitude with a willingness to go above and beyond to deliver results, keeping different senior stakeholders accountable. This role is cross-functional in nature. You’ll conceptualize, size, and work through initiatives end to end, partnering with teams such as Product, Data Science, Marketing, Product Marketing, Legal, and Finance. 

What you'll be doing:

• Lead in developing and optimizing our core B2B proposition, to ensure our lineup of plans delivers on our customer needs and is highly competitive in the market. 
• Collaborate with Product and Product Marketing to define which new features to develop, and take the lead on deciding how to best package them (e.g. bundling, add-on, tiering, etc.)
• Use a combination of your commercial judgment, analytical skills, competitor research, and feedback from our customers and Commercial team to ideate new pricing & monetization models for Trustpilot, to increase our NRR. 
• Support the Senior Director for Pricing & Monetization in the yearly annual process for budget setting and company goals. 
• Explore net new ancillary revenue opportunities, from initial hypothesis to business cases and concept development, to end-to-end project delivery. 
• Constantly monitor market trends, key industry events, established SaaS players, and influencers to bring in an ‘outside-in’ perspective to the business to inform internal efforts. 
• Constantly collaborate with your Pricing & Monetisation colleagues to make sure our plans are priced competitively and in accordance with the value we provide to customers.

Who you are: 

• Proven track record of delivering commercial initiatives, with high visibility within the company, clear ownership and accountability, and proven impact on the business financials.
• Experience in highly matrixed companies, ideally in pricing, monetization, or strategy & operations roles, with proven ability to deliver autonomously in fast-paced environments. 
• Familiarity with different pricing and subscription models across SaaS and B2B markets, with a deep understanding of how SaaS metrics work and are correlated (NRR, churn, rule of 40, etc.)
• Comprehensive stakeholder management skills including the ability to influence senior leaders in your day-to-day interactions.
• High levels of curiosity, entrepreneurial mindset, and ability to cope with ambiguity to explore new opportunities, and ‘get it done’ attitude to constantly pursue these opportunities, even in situations where you will need to convince everyone else of why your idea is worth pursuing.
• Strong analytical skills and commercial acumen: comfortable creating compelling business cases.

Benefits:

Copenhagen

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms 
• Employee discounts to restaurants and shops
• Restricted Stock Units

As the Director of Pricing Strategy, you will hold a key role in designing and executing Trustpilot’s monetisation strategy globally, which underpins the company’s growth. Reporting into the Senior Director of Pricing & Monetisation, your main goal will be the optimization and maintenance of our packaging offering, to ensure that our lineup of products offers the right value to our customers, in alignment with our proposition for our different customer segments and markets.  As we launch new product features, you will work closely with our Product and Product Marketing teams to decide how to best package them in our plans to optimize upgrade rates and revenue generation from new innovations. In addition to this, a key part of the role will 

In addition to this, a key part of the role will be future-proofing our monetisation strategy by diversifying our revenue streams. SaaS is constantly evolving and pricing strategies are evolving with it. You will research, design and pilot new monetisation models different and / or additive to the more traditional SaaS subscription model to explore opportunities for innovation that better align the value created for customers to how we price our products and monetise our platform. 

An entrepreneurial and curious attitude will be fundamental to being successful in this role, as you will often need to deep dive into different topics and collect different perspectives to scope out potential opportunities. Whilst focusing on long-term strategy development will be critical, the successful candidate will also have a ‘get it done’ attitude with a willingness to go above and beyond to deliver results, keeping different senior stakeholders accountable. This role is cross-functional in nature. You’ll conceptualize, size, and work through initiatives end to end, partnering with teams such as Product, Data Science, Marketing, Product Marketing, Legal, and Finance. 

What you'll be doing:

• Lead in developing and optimizing our core B2B proposition, to ensure our lineup of plans delivers on our customer needs and is highly competitive in the market. 
• Collaborate with Product and Product Marketing to define which new features to develop, and take the lead on deciding how to best package them (e.g. bundling, add-on, tiering, etc.)
• Use a combination of your commercial judgment, analytical skills, competitor research, and feedback from our customers and Commercial team to ideate new pricing & monetization models for Trustpilot, to increase our NRR. 
• Support the Senior Director for Pricing & Monetization in the yearly annual process for budget setting and company goals. 
• Explore net new ancillary revenue opportunities, from initial hypothesis to business cases and concept development, to end-to-end project delivery. 
• Constantly monitor market trends, key industry events, established SaaS players, and influencers to bring in an ‘outside-in’ perspective to the business to inform internal efforts. 
• Constantly collaborate with your Pricing & Monetisation colleagues to make sure our plans are priced competitively and in accordance with the value we provide to customers.

Who you are: 

• Proven track record of delivering commercial initiatives, with high visibility within the company, clear ownership and accountability, and proven impact on the business financials.
• Experience in highly matrixed companies, ideally in pricing, monetization, or strategy & operations roles, with proven ability to deliver autonomously in fast-paced environments. 
• Familiarity with different pricing and subscription models across SaaS and B2B markets, with a deep understanding of how SaaS metrics work and are correlated (NRR, churn, rule of 40, etc.)
• Comprehensive stakeholder management skills including the ability to influence senior leaders in your day-to-day interactions.
• High levels of curiosity, entrepreneurial mindset, and ability to cope with ambiguity to explore new opportunities, and ‘get it done’ attitude to constantly pursue these opportunities, even in situations where you will need to convince everyone else of why your idea is worth pursuing.
• Strong analytical skills and commercial acumen: comfortable creating compelling business cases.

Benefits: 

London

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career
• Private Medical Insurance
• Critical Illness Cover
• Restricted Stock Units

Your Role

We're hiring a Senior Data Scientist to join our Athlete Performance team in London. You'll be partnering with world class sports scientists and engineering teams to build algorithms and derive insights from wearable sensors, optical tracking and GPS data that directly impact how athletes train and compete, from local high schools to professional teams.

For this role, we're currently considering candidates who live within a commuting distance of our offices in London or Barcelona. 

As a Senior Data Scientist, you’ll:

• Create and improve algorithms. You'll use your expertise in signal processing to run mathematical and statistical operations on raw sensor and GPS data. Your work will help us derive high-value metrics around human movement classification and physical load quantification, turning raw data into actionable insights for our users.
• Deliver insights at scale. You'll build and deploy models that provide contextualized data to sports scientists, coaches and recruiters.
• Collaborate across teams. You'll work closely with internal product and engineering teams to integrate optical tracking and wearable data, ensuring our products meet the highest standards.
• Lead high-impact projects. You'll own initiatives that meet quarterly goals and help shape the future of athlete performance tracking at Hudl.

Must-Haves

• Strong mathematical background. You're highly skilled in statistical operations and physics-based calculations used to analyze large datasets.
• Proven track record. You've built, maintained and monitored complex AI or ML models in a production environment at scale. You have experience with model observability and managing data drift to ensure long-term performance. You're also comfortable with CI/CD for ML (like MLflow or TFX) and know how to write effective unit tests for stochastic processes. You have a background in biomechanical modeling and signal processing.
• Multi-modal time series expertise. You have demonstrable experience working with multi-modal time series data for deep learning-based analysis and forecasting, and can apply these techniques to derive meaningful insights from complex sensor data streams.
• Product-focused. You understand how to translate raw data into actionable insights that solve real problems for coaches and athletes.

Nice-to-Haves

• Wearable and GPS expertise. You have experience working with wearable devices, IMU sensors, GPS tracking and biometric data.
• Subject matter expertise. You have a deep understanding of biomechanics or exercise physiology and know how to apply these domains to create meaningful performance insights for athletes.
• Knowledge of foundational models. You have experience fine-tuning visual or large language models for new domains.
• Real-time systems experience. You're comfortable working with models designed for low-latency environments.
• Advanced degree. A PhD in biometrics, mathematics or a related field is a plus.

Our Role 

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time above any required statutory leave, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech you need to do your best work.
• Support your wellbeing. Depending on location, we offer medical and retirement benefits for employees—but no matter where you’re located, we have resources like our Employee Assistance Program and employee resource groups to support your mental health.

About Us:

Founded 20 years ago and headquartered in Chicago, the DV Group of financial services firms has grown to more than 600 people operating throughout North America, Europe and Asia. Since spinning out of a large brokerage firm in 2016, DV Trading has rapidly scaled as an independent proprietary trading firm utilizing its own capital, trading strategies, and risk management methodologies to provide liquidity to worldwide financial markets and hedging opportunities to commodity producers and users. Now, DV group affiliates include two broker dealers, a cryptocurrency market making firm, and a bourgeoning investment adviser.

Overview:

DV Trading is seeking a Senior Cloud Infrastructure Engineer to lead the design, buildout, and operation of firm-wide cloud infrastructure supporting all trading desks and research platforms. This role owns core shared cloud capabilities across the firm while also providing specialized infrastructure support to the crypto desk. It requires deep expertise in cloud networking, distributed systems, and infrastructure placement, with strong engineering judgment in environments where latency, operational risk, and security posture directly impact PnL. 

Job Responsibilities:

• Firm-Wide Cloud Platform
  • Own the architecture and operation of cloud infrastructure supporting latency-sensitive trading systems across all desks.
  • Design VPC and network topologies with explicit routing, isolation, and traffic control; partner with the network team to build a robust, highly available, and latency-optimized global network, including Direct Connect to DV office locations and hybrid connectivity across cloud providers (Cloud Interconnect, VPN, Transit Gateway). 
  • Define compute placement strategies, including cluster placement groups and locality-aware scheduling.
  • Build and maintain shared platform capabilities that enable engineering teams across the firm to self-serve reliably and safely.
  • Own FinOps visibility and cost optimization frameworks across all trading and research workloads. 
  • Serve as the primary escalation point for cloud infrastructure incidents firm-wide, owning issues from detection through resolution. 
  • Define firm-wide observability standards and own the cloud layer of the monitoring and alerting stack. 
  • Mentor engineers and establish infrastructure standards that raise the engineering bar across teams.
• Cloud Migration (CME-GCP)
  • Lead infrastructure planning and execution for the migration of CME colocation workloads to GCP, maintaining continuity of latency-sensitive trading operations throughout. 
  • Design hybrid connectivity between colocation environments and GCP (Cloud Interconnect, Cloud VPN). 
  • Architect GCP VPC topology, IAM, and Organization Policy to mirror the security posture enforced on AWS. 
  • Define GCP compute strategy (Compute Engine, GKE, sole-tenant nodes) with trading-appropriate placement and locality considerations. 
  • Extend Terraform IaC standards to GCP; establish cross-cloud observability using Cloud Monitoring, Cloud Logging, and Cloud Trace.
• Crypto Desk – Specialized Support
  • Design secure, low-latency connectivity to cryptocurrency exchanges via private peering or dedicated API gateways. 
  • Build DDoS-resilient perimeter for crypto-facing infrastructure and enforce strict network segmentation from other trading desks. 
  • Establish WebSocket connection management infrastructure for real-time market data feeds with redundant failover and feed health observability.

Requirements:

• At least 5+ years of experience in a similar role in the industry
• Extensive hands-on experience with both AWS and GCP in performance-sensitive environments
• Deep, hands-on expertise in cloud networking: VPC design, hybrid connectivity, routing, and traffic control across AWS and GCP
• Extensive experience with Terraform at scale
• Direct experience supporting electronic trading or low-latency systems
• Demonstrated ability to build shared platform capabilities and drive adoption across engineering teams
• GCP & Cloud Migration
• Experience migrating latency-sensitive workloads to GCP; familiarity with Compute Engine, GKE, and sole-tenant nodes
• Working knowledge of GCP IAM, Organization Policies, and multi-project governance
• Understanding of multi-cloud networking patterns and cross-cloud security posture management
• Familiarity with exchange API security models, crypto key custody patterns, and WebSocket-based market data infrastructure
• Awareness of crypto-specific threat landscape: API key theft, BGP hijacking, and chain reorganization events

DV is not accepting unsolicited resumes from search firms. Only search firms with valid, written agreements with DV should submit resumes in response to DV’s posted positions. All resumes submitted by search firms to DV via e-mail, the Internet, personal delivery, facsimile, or any other method without a valid written agreement shall be deemed the sole property of DV, and no fee will be paid in the event the candidate is hired by DV. DV is proud to be an equal opportunity employer and committed to creating an inclusive environment for all employees.

About Hightouch

Hightouch’s mission is to empower everyone to take action on their data.  We’ve pioneered the Composable Customer Data Platform (CDP), which helps companies use their own data warehouse to collect, prepare, and activate customer data for marketing personalization and busisness operations. Traditionally, acting on data has required engineering time and bandwidth, and left most business users stuck with charts and reports that are unable to take automated action on their data. With Hightouch, every business user, without writing any code, can activate data to streamline critical processes, improve marketing performance, and scale operations.

Our team operates with a focus on making a meaningful impact for our customers. We believe in approaching challenges with a first principles thinking mindset, moving quickly and embracing our value of efficient execution, and treating each other with compassion and kindness. We look for team members that are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals.

Hundreds of companies use Hightouch, including Spotify, Ramp, Grammarly, NBA, Plaid, and Betterment. We’re based in San Francisco, are remote-friendly, and backed by leading investors such as Amplify Partners, ICONIQ Growth, Bain Capital Ventures, Y-Combinator, and Afore Capital.

About The Role

Hightouch is looking for an Enterprise Account Executive (EAE) to join our rapidly growing team. We’re a small team and looking for someone with at least 4 years of Sales experience. We are looking for a self-starter with a passion for technology and people.

The right candidate is someone who has a proven track record of success who is looking to further their career with a fast growing startup. The ideal person will be both coachable, have a strong work ethic and entrepreneurial spirit. 

What We're Looking For

• 4+ years experience in complex enterprise SaaS sales
• Experience building pipeline through outbound and land and expand in the DACH region
• Must have fluent German language skills
• Must be based outside of Germany, in EMEA. 
• Strong discovery and interpersonal skills
• Intellectual curiosity, high ambition and humility.
• Excellent verbal and written communication skills.
• Ability to adapt to an ever-changing work environment
• Be a self-starter

Bonus if you have 

• Background in Martech and/or Data 

Analyst, Commercial Insights – Services 

London, UK (Collab)

Role Overview 

PlayStation is looking for an innovative, detail-oriented, highly motivated Analyst to join our PlayStation Services team. Services sits within the Global Sales and Business Operations organization that manages the PlayStation Plus subscription business, a key revenue generator and innovator for Sony Interactive Entertainment. This role sits within the Planning and Insights team responsible for leading analytics operational excellence in commercial performance, planning, and strategy.  

This role is responsible for insightful and actionable analytics support of our subscription services from a commercial planning standpoint. You will play a critical role in creating data reporting tools, developing methodologies for measuring and forecasting impact to subscriptions, and delivering analytical insights on the performance of offers & promotions, pricing and experience optimizations.  The work you do will directly impact decisions made about the offers and experience made available to PlayStation Plus members. Effective verbal and written communication skills are extremely important, as s/he will collaborate with key stakeholders across a global organization.  

What you will be doing 

• Support the Services Insights team with analysis of commercial and engagement trends across the PlayStation Plus user base, using these insights to inform strategic decisions and improve performance measurability 

• Working across our Commercial, Engagement & Experience and CRO teams, you will be responsible for exploring our subscriptions data for novel insights, deconstructing complex datasets to help improve knowledge of our users 

• Creating recursive frameworks for long term monitoring of business initiatives, helping to identify opportunities for growth and reduce reporting cycle time 

• Working with our Engineering and Reporting teams to democratise insights into actionable outputs 

• Support efforts to optimise our business with experimentation and A/B testing 

• Partner closely with stakeholders within GSBO and other supporting teams to understand and deliver business insights using data 

• Collaborate with data teams across SIE to understand and utilise available tools and resources while contributing learnings and business area expertise to the organization  

What we are looking for 

• Bachelors Degree in a quantitative or computational field or equivalent

• 5+ years experience in analytics related roles 

• Proficient at translating ambiguous business requirements into meaningful analytical insights from start to finish  

• Skilled with SQL, Python and spreadsheet applications (Excel, Google sheets). 

• Knowledge of statistical concepts, subscription metrics and A/B testing 

• Keen attention to detail and ability to deliver high quality analytical work 

• Proven experience creating data visualizations and reports to surface actionable insights  

• Excellent communication skills (written and verbal) 

• Ability to work collaboratively with stakeholders across different teams and levels 

• Strong project management, multi-tasking and organizational skills 

• Ability to adapt quickly in a dynamic, changing, fast-paced business environment 

• Ability to work varying hours as well as a flexible approach to working hours to support global business operations 

Preferred Qualifications 

• Strong technical proficiencies with SQL, Python, Airflow 

• Skilled with visualization tools like Domo, Power BI, Tableau 

• Interest in the gaming industry 

• Knowledge of digital gaming landscape, key players, and competitive offerings 

• Prior experience with subscription businesses preferred 

Job Title: Director of Product Management 

Location: Remote 

Company: PlayStation Studios 

As the Director of Product Management, you will work as part of the central Live Services team, reporting to the Head of Product Management for Live Service games at PlayStation Studios. Your primary responsibility is to work as a subject matter expert, leading a small central team collaborating with European game studios and other partners (analytics, marketing, etc.) to help build, launch, and manage successful live service games, while helping studios to build out top-notch embedded capabilities. 

Responsibilities

• Work across multiple live and upcoming titles from PlayStation Studios, partnering closely with game studios and other partners to build capabilities and successfully launch and manage live service titles. 
• Engage with game teams on everything from high-level product and commercial strategy to evaluating design specs and mockups, with a focus on product prioritization and roadmaps. 
• Identify opportunities for product performance growth for various titles, influence key stakeholders, and drive initiatives to a successful outcome through strong relationships. 
• Develop and share best practices to help game studios stand up and evolve their processes and capabilities. 
• Define product strategy frameworks and standards for live service titles, tailoring approaches to the needs of individual games and studios. 
• Define and evolve core KPIs in partnership with other publishing resources (analytics, research, marketing, etc), ensuring consistent measurement and actionable insights across titles. 
• Establish and evolve live service operating rhythms (goal setting, performance reviews, experimentation, roadmap planning, decision trees) across titles. 
• Partner with finance and forecasting teams to refine revenue models, ensuring assumptions align with product strategy and core KPIs. 
• Manage, develop, and grow a small team of product management and live service design talent, leading and inspiring a highly skilled team. 
• Connect development teams across PlayStation studios to the latest competitive research, analyze industry trends, and define best practices. 
• Function as a conduit between multiple studios to foster knowledge sharing and deeper collaboration. 
• Help define the processes and methodologies used centrally to level up our product management craft and improve the way we build and operate live service games. 

Qualifications & Skills

• Strong experience in product management and/or live service design focused on feature development and live operations. 
• Proven track record working in complex, matrixed development/publishing organizations to deliver outsized results on successful live games. 
• Seasoned people leader with an ability to manage, lead and inspire a highly skilled team. 
• Demonstrated track record of success driving initiatives that positively impact core KPIs. 
• Expert data fluency and track record of partnering with analytics, research, and insights groups. 
• Experience with game economy and/or monetization modeling and experience with analytical tools (e.g. Looker, Tableau, etc.). 
• Diverse development experience spanning different types of games, genres, and business models (F2P, paid, cosmetic economy, etc.). 
• Expert ability to connect creative vision, analytics, and business goals – turning data into actionable product and design decisions. 
• Deep understanding of industry trends and the competitive landscape, including player motivations and audience segments across genres. 
• Ability to understand, conceptualize, and improve the design of game systems, features, and mechanics, providing recommendations to shape the direction of the product. 
• Experience working across products at different development stages (incubation, live operations, etc.). 
• Strong business and financial acumen, with experience driving revenue forecasting and KPI frameworks for live service products. 
• Experience working with publishing partners (marketing, release management, store, etc.). 
• Experience partnering with leadership/executives at a studio and publishing level. 

Role overview:

The EMEA Payroll Analyst role is an operational role designed to provide leading payroll and vendor management services support to Sony Interactive Entertainment. This role is positioned within the People Experience team within HR. You will be responsible for working with external payroll vendor partnership(s), payroll operations and execution, and supporting the production of accurate and timely payroll results across EMEA.

What you’ll be doing:

Relationship Management:

• Provide exceptional experiences, resulting in high customer satisfaction.
• Liaise between outsource provider and functional staff to bring issues to resolution within provided service level agreements.
• Work closely with HR, Compensation, Benefits, Finance and other departments to ensure seamless integration of payroll processes.
• Communicate effectively with internal partners regarding payroll policies, changes, and timelines.

Payroll Services:

• Working closely with the outsource payroll service provider to ensure delivery of the payroll processes and results 
  • Oversee the preparation and processing of payroll for all employees, ensuring accuracy and compliance with internal policies and legal regulations.
  • Review and validate payroll data and ensure timely submission to the payroll vendor, reviewing outputs in line with payroll calendars.
  • Act as the main point of contact between the company and the payroll vendor.
  • Collaborate with the vendor to resolve any payroll discrepancies and ensure alignment with service level agreements (SLAs).
• Develop positive relationships with payroll vendors.
• Provide responsive, accurate, and timely resolution for common payroll queries.
• See opportunities for enhancing payroll processes and efficiencies in collaboration with the vendor.
• Implement best practices and continuous improvement initiatives.
• Ensure the Standard Operating Procedures manual is kept up to date with current payroll service provider model practices and procedures.
• Liaise with vendor/3rd parties in relation to the processing of international assignees shadow payrolls and audit pay to ensure results agree with recommendations from mobility services.

What we’re looking for:

• Previous experience of in house and/or managed service payroll within a large, complex international organisation.
• Hands-on experience working with EMEA payrolls, with an understanding of country-specific legislation, compliance requirements, and operational nuances 
• Good technical knowledge of statutory payments, pension/auto-enrolment, manual calculations.
• Ability to input into and review change requests, collaborating across multiple teams and partners to obtain input.
• Passion for providing exceptional quality service and striving for exceeding clients' expectations.
• Proactive anticipations of issues and developing collaborative relationships with upstream and downstream functions
• Solid understanding of general HR processes and data, including eligibility and procedures, to provide expected correct downstream pay result outcomes

Desirable:

• CIPP and/or equivalent qualification
• Expatriate processing experience and mobility understanding

Benefits:

• Discretionary bonus opportunity
• Hybrid Working (within Flexmodes)
• Private Medical Insurance
• Dental Scheme
• 25 days holiday per year
• On Site Gym
• Subsidised Café
• Free soft drinks
• On site bar
• Access to cycle garage and showers

Partner Operations Manager (Studios) - 12 Month FTC Maternity Cover

PlayStation Studios’ Partner Sourcing Group delivers class-leading service, tools, process, and support to our development teams and provides internal coordination and cost efficiencies to the overall business. The PSG serves as the central force that aligns various business functions towards a unified objective: ensuring the swift and seamless onboarding of our partners.

PSG seeks a Manager of Partner Sourcing to join our team. You will work with the Director of Partner Sourcing to deliver concierge services for SIE’s studio clients. Additionally, you will lead a team of Specialists providing support across the business and to vendor partners.

Your role includes managing concierge services and coordinating efforts among vendors, studio clients, and business partners in Information Security, IT, Finance, and Legal.

Responsibilities

• Manage a team of Specialists – and ensure high touch, low friction concierge support to both development studio and internal business partners
• Collaborate closely with internal stakeholders, such as Studio Outsourcing Managers, InfoSec Analysts, Finance, and Legal, to ensure that Partner arrangements align with project requirements, budgets, and organisational policies
• Identify opportunities and drive process improvements and risk mitigation for how the team operates and delivers its services.
• Maintain a comprehensive database of vendor engagements, and associated costs and provide metrics as needed to PSS colleagues.

Qualifications

• 8+ years of experience in Partnerships, Outsourcing Management, Business Analytics, or similar
• Excellent team leadership and mentorship skills, with a record of enabling a team to do their best work and provide exceptional service
• Record of delivering scalable solutions and driving process improvements in the development or publishing of AAA video games
• Excellent negotiation, communication, and interpersonal skills; able to build strong relationships with internal and external stakeholders
• Meticulous attention to detail, ensuring accuracy and consistency in all aspects of work, from documentation to execution

Role Overview: 

To support our peripherals expansion in the exciting area of PC and off-console gaming, we are looking for an experienced Senior Analyst to join us and help direct and grow our product portfolio in off-console gaming. 

The role will be working closely with the leadership teams across Channel Sales and Operations (CSO), alongside colleagues in Finance, Marketing, Product Development and territory sales teams. 

The successful candidate will work across the organisation using their experience in off-console peripherals to support the analysis and forecasting of new products through greenlight planning and into market execution, influencing the direction of PlayStations growth. 

What you'll be doing: 

• Primary source of off-console peripherals forecasts within SIE. Including new product introductions. 
• Support strategic initiatives such as new product launches, regional expansion or channel development by providing market insights and modelling potential outcomes. 
• Alongside the Snr Analyst Peripherals for On-console, to work closely with Commercial Planning, Product Marketing and Finance to support Green Light (GLE) process. 
• Share best knowledge and support to territory teams in bringing new and existing peripherals to PC channels. 
• Develop and maintain forecasting models (volume, value) for PC peripherals across major geographies and channels (e.g., retail, e-tail, OEM). 
• Monitor emerging PC hardware accessory trends and assess their implications for our business. 
• Coordinate market research and analysis on PC peripherals globally: trend identification, market sizing, segmentation, pricing, growth drivers, barriers. 
• In liaison with SP&A Insight Team, track and benchmark competitor activity, channel developments, consumer demand shifts and macro-factors that impact the PC market. 
• In liaison with SP&A Insight Team, generate actionable insights and recommendations for product planning, business strategy and go-to-market execution. 

What we're looking for: 

• 8+ years (or equivalent) of working in a product planning, analysis, or sales forecasting role ideally in a supplier of ‘off console’ gaming accessories.  
• Deep understanding of gaming peripherals categories and trends by product group, region, and route to market. 
• Experience of communicating effectively and persuasively with senior stakeholders using data led arguments and identifying areas of risk or uncertainty.  
• Familiarity with external information and reports pertinent to off-console gaming peripherals. 

Desirable:  

• A passion for analysis, modelling, forecasting and for gaming in general. 
• Highly numerate, a confident and persuasive communicator 
• Intellectual bandwidth to manage multiple stakeholders across geographies and functional specialisms. 
• An ability to manage multiple tasks and projects with a keen eye for detail 
• Relationship builder, who can communicate at different levels of the organisation effectively. 
• Able to identify and develop opportunities to improve, innovate and/or pioneer new ways of working through continuous process improvement practices. 

Role Overview: 

To support our peripherals expansion in the exciting area of PC and off-console gaming, we are looking for an experienced Senior Analyst to join us and help direct and grow our product portfolio in off-console gaming. 

The role will be working closely with the leadership teams across Channel Sales and Operations (CSO), alongside colleagues in Finance, Marketing, Product Development and territory sales teams. 

The successful candidate will work across the organisation using their experience in off-console peripherals to support the analysis and forecasting of new products through greenlight planning and into market execution, influencing the direction of PlayStations growth. 

What you'll be doing: 

• Primary source of off-console peripherals forecasts within SIE. Including new product introductions. 
• Support strategic initiatives such as new product launches, regional expansion or channel development by providing market insights and modelling potential outcomes. 
• Alongside the Snr Analyst Peripherals for On-console, to work closely with Commercial Planning, Product Marketing and Finance to support Green Light (GLE) process. 
• Share best knowledge and support to territory teams in bringing new and existing peripherals to PC channels. 
• Develop and maintain forecasting models (volume, value) for PC peripherals across major geographies and channels (e.g., retail, e-tail, OEM). 
• Monitor emerging PC hardware accessory trends and assess their implications for our business. 
• Coordinate market research and analysis on PC peripherals globally: trend identification, market sizing, segmentation, pricing, growth drivers, barriers. 
• In liaison with SP&A Insight Team, track and benchmark competitor activity, channel developments, consumer demand shifts and macro-factors that impact the PC market. 
• In liaison with SP&A Insight Team, generate actionable insights and recommendations for product planning, business strategy and go-to-market execution. 

What we're looking for: 

• 8+ years (or equivalent) of working in a product planning, analysis, or sales forecasting role ideally in a supplier of ‘off console’ gaming accessories.  
• Deep understanding of gaming peripherals categories and trends by product group, region, and route to market. 
• Experience of communicating effectively and persuasively with senior stakeholders using data led arguments and identifying areas of risk or uncertainty.  
• Familiarity with external information and reports pertinent to off-console gaming peripherals. 

Desirable:  

• A passion for analysis, modelling, forecasting and for gaming in general. 
• Highly numerate, a confident and persuasive communicator 
• Intellectual bandwidth to manage multiple stakeholders across geographies and functional specialisms. 
• An ability to manage multiple tasks and projects with a keen eye for detail 
• Relationship builder, who can communicate at different levels of the organisation effectively. 
• Able to identify and develop opportunities to improve, innovate and/or pioneer new ways of working through continuous process improvement practices. 

Benefits: 

• Discretionary bonus opportunity 
• Hybrid Working (within Flexmodes) 
• Private Medical Insurance 
• Dental Scheme 
• 25 days holiday per year 
• On Site Gym 
• Subsidised Café 
• Free soft drinks 
• On site bar 
• Access to cycle garage and showers 

Role Overview:

The Senior Director of Data Engineering & Services is a critical leadership role at Sony Interactive Entertainment (SIE), responsible for shaping and driving the data product strategy that powers intelligence across the company. This role focuses on designing, building, and scaling decision and AI-ready data assets that enable deeper, faster insights and drive data-informed decisions across Player, Creator, Publisher, and Enterprise experiences. It blends deep technical expertise with strong business knowledge, playing a key role in advancing SIE’s connected data ecosystem and enabling the next generation of intelligence and operational efficiency across the company.

You will oversee domain-focused data engineering organizations spanning Player Data, Partner Data, and Enterprise Enablement, driving a unified strategy for how SIE designs, builds, and scales its data products.

• In the Player Data domain, you will define how PlayStation’s player data ecosystem evolves—advancing unified attribution, identity and Player360, and trusted metrics that enable lifetime value modeling, next-best actions, causal measurement, and experimentation across player experiences.
• In the Partner Data domain, you will shape how PlayStation’s partner and creator ecosystem uses data through Partner360, secure data sharing, and self-serve analytics that provide insight into partner performance and lifecycle value—enabling insights that drive creator success, optimize publishing outcomes, and strengthen PlayStation as the preferred platform for partners.
• In the Enterprise Enablement domain, you will lead the strategy and execution of enterprise data capabilities that make SIE’s core functions—Finance, IT, Supply Chain, and HR—increasingly data-driven. Your leadership will ensure these functions operate with connected, governed, and intelligence-ready data, enabling better planning, forecasting, operational efficiency, and strategic decision-making.

What you'll be doing:

Strategic Leadership

• Define and drive the long-term data engineering strategy that powers SIE’s Connected Data Ecosystem — delivering trusted, high-impact data products aligned to strategic business priorities.
• Partner with business and product leaders to identify and deliver the most valuable data opportunities across Player, Creator, Publisher, and Enterprise domains.
• Ensure data engineering teams are building for insight velocity, reusability, and scalability, enabling faster and more informed decision-making across the organization.
• Develop a high-performance engineering culture built on quality, ownership, and continuous improvement across global data teams.

Data Engineering Excellence

• Lead the design, architecture, and execution of SIE’s connected data ecosystem, ensuring seamless integration across business domains and platforms.
• Deliver decision and AI-ready data pipelines and foundational datasets that power analytics, reporting, personalization, and operational intelligence.
• Establish and scale guidelines for data modeling, integration, processing, quality, lineage, and observability.
• Optimize for data usability, trust, and performance while managing cost efficiency and reliability at scale.
• Ensure all data engineering outputs meet enterprise standards for security, privacy, and compliance.

Multi-functional Collaboration

• Partner with Product, Analytics, and Business teams to understand data needs and translate them into scalable, high-quality solutions.
• Collaborate with AI/ML, BI, and Platform teams to ensure data assets are discoverable, governed, and integrated into analytical and operational tools.
• Work closely with Data Governance, Privacy, and Security teams to ensure responsible data use and compliance with regulatory frameworks.
• Drive adoption of data products by ensuring discoverability, documentation, and seamless integration into workflows and decision systems.

Innovation & Efficiency

• Lead initiatives to optimize data operations, improve pipeline efficiency, and reduce total cost of ownership across environments.
• Champion innovation in data engineering — advancing streaming, near-real-time, and event-driven architectures that improve agility and insight delivery.
• Partner with platform engineering to implement new capabilities that enhance data delivery and improve developer productivity.

What we're looking for:

Experience and Technical Expertise

• Proven experience building strong partnerships with product, business, and technology leaders to align on data strategy, accelerate delivery, and improve the strategic value of data across the organization.
• Extensive experience in data engineering or related fields, with deep expertise in designing, building, and scaling enterprise-grade data solutions that enable analytics and business intelligence.
• Proven track record of delivering high-quality, reusable, and trusted data assets that power decision-making across complex global organizations.
• Deep expertise in data architecture and modeling, with experience designing scalable ELT/ETL frameworks and distributed processing systems that support both batch and real-time workloads.
• Proven success in building and optimizing modern data platforms using technologies such as Databricks, Snowflake, and Kafka, with strong focus on data quality, lineage, observability, and reliability.
• Skilled in cloud-native data ecosystems (AWS, Azure, or GCP) and governance practices, ensuring performance, scalability, compliance, and trusted access through tools such as Alation and Collibra.
• Demonstrated ability to design and deliver domain-aligned data products
• Experience working across data privacy and regulatory frameworks, ensuring compliance while supporting global data operations.
• Proven leadership experience in building, mentoring, and growing high-performing global engineering teams, fostering a culture of inclusion, innovation, and accountability.
• Exceptional communicator and collaborator, capable of bridging technical depth and business impact.
• Bachelor’s or Master’s degree in Computer Science, Data Engineering, or a related technical field.

Benefits:

• Discretionary bonus opportunity
• Hybrid Working (within Flexmodes)
• Private Medical Insurance
• Dental Scheme
• 25 days holiday per year
• On Site Gym
• Subsidised Café
• Free soft drinks
• On site bar
• Access to cycle garage and showers

Role Overview - 12m FTC (Maternity Cover)

The Global Marketing, Sales, and Business Operations (GMSBO) division brings together a global staff with a passion for engaging gamers with PlayStation’s extraordinary intellectual property. With teams in countries across the globe, we recognise the importance of balancing local relevance with a global perspective. Across our marketing, Direct to Consumer, channel partners, and services business, we work together to bring the best of the PlayStation experience to markets and channels around the world. 

As part of GMSBO, the Executive Portfolio Management Office (EPMO) has a remit for supporting strategic initiatives to ensure coordinated action and execution. The core areas of focus are goals tracking, organisational alignment, knowledge management, process improvement, and initiative management. Further, the team coordinates and runs project plans for division activities related to bringing products to market in both new and known capacities and enable processes to create alignment and efficiency. 

The Process Optimisation team within the EPMO is seeking a team manager (Contracted) for maternity backfill in a role that combines strong manager expertise in roles of deep process analysis and change management capabilities to drive impactful, sustainable transformation across complex business and system environments.  

Operating within a fast-paced, dynamic environment, this individual will engage with senior leaders and cross-functional teams on high-impact process redesign initiatives that demand discretion, analytical rigor, and strategic influence. 

What you'll be doing:

• Lead and develop a globally distributed Process Optimisation team, managing capability, performance, and growth across process mapping, redesign, change management, and continuous improvement disciplines. 
• Own team capacity planning and resource allocation, ensuring effective assignment of work across a portfolio of process optimisation initiatives aligned to business priorities. 
• Act as the primary EPMO point of contact for process optimisation demand intake, evaluation, prioritisation, and backlog management, ensuring alignment to strategic objectives and portfolio needs. 
• Oversee delivery of a portfolio of process-related initiatives, ensuring consistency, quality, and alignment with organisational goals, while maintaining visibility of progress, risks, and outcomes. 
• Step into initiatives as needed to lead, support, or unblock delivery, particularly for complex or high-priority efforts, operating flexibly across program and project-level activities. 
• Drive delivery across key areas including process assessment, mapping, redesign, change management, and continuous improvement, ensuring structured and repeatable approaches. 
• Establish and evolve ways of working, standards, and governance for process optimisation within the EPMO, aligned to broader portfolio and project management practices. 
• Lead the development and scaling of the Process Center of Excellence (CoE), including methodologies, tools, templates, repositories, and best practices. 
• Support the creation and rollout of the Change Management CoE, establishing consistent approaches to change enablement, stakeholder engagement, and adoption. 
• Lead and evolve a continuous improvement (CI) self service, including identification, prioritisation, and delivery of improvement opportunities and management of an opportunity backlog. 
• Partner with Strategic Portfolio Operations and EPMO leadership to ensure alignment between demand, prioritisation, and resource planning, contributing to overall portfolio transparency and effectiveness. 
• Act as a trusted advisor to senior stakeholders, facilitating alignment, providing structured recommendations, and supporting complex decision-making across cross-functional teams. 
• Drive a culture of operational excellence, continuous improvement, and data-driven decision-making, ensuring measurable value delivery from process initiatives. 
• Ensure delivery aligns with EPMO governance, supporting activities across the full lifecycle from intake and planning through execution, monitoring, and retrospective. 

What we're looking for:

• Proven experience leading teams delivering process optimisation, transformation, or continuous improvement initiatives in complex, matrixed organizations. 
• Strong experience managing demand intake, prioritisation, and resource allocation across a portfolio of work. 
• Demonstrated ability to balance team leadership with hands-on delivery, stepping into projects where needed. 
• Experience building or contributing to Centers of Excellence (CoE), including development of methodologies, standards, and best practices. 
• Strong understanding of process optimisation disciplines, including process mapping, redesign, change management, and continuous improvement. 
• Experience working within or alongside PMO structures and matrixed organisations, with familiarity in governance, intake, and portfolio processes. 
• Strong analytical and problem-solving skills, with the ability to identify opportunities and translate them into actionable initiatives. 
• Excellent stakeholder management and communication skills, with the ability to influence at all levels of the organization. 
• Proficiency with process, project, and change management tools (e.g., Visio, Signavio, Wrike, MS Project, Prosci, or equivalent). 
• Bachelor’s degree in Business, Engineering, or a related field. 
• Project Management and/or Lean Six Sigma certifications are a plus. 
• Highly adaptable, with the ability to operate effectively in fast-paced, ambiguous, and evolving environments.

Benefits:

• Discretionary bonus opportunity
• Private Medical Insurance
• Dental Scheme
• 25 days holiday per year
• On Site Gym
• Subsidised Café
• Free soft drinks
• On site bar
• Access to cycle garage and showers

Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. 

Senior Technical Operations Developer – London, UK 

PlayStation Studios User Research is a team that serves all of PlayStation’s global first- and second-party game development studios. We conduct research with players throughout the development process and deliver data and insights to development teams to help them improve the games and to ensure players have the incredible experiences our studios intend for them to have.

To do this work, we have created bespoke, high-tech playtest labs and proprietary toolsets that allow us to livestream our play sessions to studio partners and collect and analyze data efficiently. We are looking for a skilled developer to work with our global Technical Operations team to help with building out those toolsets and supporting the technical requirements of the research.

Principal responsibilities

• Building tools that provide solutions for the end-to-end research process.

• Helping define and being accountable for the long-term technical roadmap and technical requirements for the team’s research tools infrastructure.

• Anticipating incremental changes to the team’s technical needs and planning accordingly to pursue improvements to existing tools and systems.

• Sizing and prioritizing tasks and the roadmap within an agile development workflow.

• Designing and utilizing structured feedback mechanisms to continuously evolve research tooling.

• Maintaining and troubleshooting holistic lab systems.

• Creating scalable solutions for wide-ranging technical troubleshooting and self-help for a large team.

• Proactively educating the research team and Studio teams about research tools and infrastructure.

• Owning relationships with relevant vendor partners and internal partners.

Qualifications

• Experienced with full-stack coding for web-based applications primarily in PHP, JS, React, and utilizing relational databases.

• Understanding of common services in AWS, including deploying and operating containerized services, networking fundamentals, and monitoring/alerting.

• Technical writing.

• Non-technical skills are as important as technical:

• Strong verbal and written communicator.

• Interest in learning & growing.

• Willingness to collaboratively solve problems with their broad range of technical knowledge.

• Critical thinker and problem solver.

• Can-do attitude for troubleshooting and creating solutions.

• Contributes to an existing strong team culture centered on openness, helpfulness, playfulness, and psychological safety.

• Ability to work quickly and re-prioritise work when necessary to unblock expensive and time-sensitive playtests.

PlayStation Studios User Research has a hybrid working model. The Senior Technical Operations Developer will need to be onsite when configuring or setting up lab equipment. When there is not a need to work onsite in the playtest labs, this position may work from home or wherever they feel most productive.

Though not required, the ideal candidate will also have a love of video games and a passion for empowering game development teams and our research team to do their best work.

Studio Partner Operations Manager - 12 Month FTC Maternity Cover

PlayStation Studios’ Partner Sourcing Group delivers class-leading service, tools, process, and support to our development teams and provides internal coordination and cost efficiencies to the overall business. The PSG serves as the central force that aligns various business functions towards a unified objective: ensuring the swift and seamless onboarding of our partners.

PSG seeks a Manager of Partner Sourcing to join our team. You will work with the Director of Partner Sourcing to deliver concierge services for SIE’s studio clients. Additionally, you will lead a team of Specialists providing support across the business and to vendor partners.

Your role includes managing concierge services and coordinating efforts among vendors, studio clients, and business partners in Information Security, IT, Finance, and Legal.

Responsibilities

• Manage a team of Specialists – and ensure high touch, low friction concierge support to both development studio and internal business partners
• Collaborate closely with internal stakeholders, such as Studio Outsourcing Managers, InfoSec Analysts, Finance, and Legal, to ensure that Partner arrangements align with project requirements, budgets, and organisational policies
• Identify opportunities and drive process improvements and risk mitigation for how the team operates and delivers its services.
• Maintain a comprehensive database of vendor engagements, and associated costs and provide metrics as needed to PSS colleagues.

Qualifications

• 8+ years of experience in Partnerships, Outsourcing Management, Business Analytics, or similar
• Excellent team leadership and mentorship skills, with a record of enabling a team to do their best work and provide exceptional service
• Record of delivering scalable solutions and driving process improvements in the development or publishing of AAA video games
• Excellent negotiation, communication, and interpersonal skills; able to build strong relationships with internal and external stakeholders
• Meticulous attention to detail, ensuring accuracy and consistency in all aspects of work, from documentation to execution

Department Overview:

As part of the broader PlayStation Studios Insights & Personalization group, we provide timely, actionable insights along with the tools to create exciting and memorable experiences for players. Our organization partners with some of the best game studios in the world—including the teams behind Helldivers 2, God of War, Horizon, and Marvel’s Spider-Man.

The Player Engagement Services (PES) team is responsible for the development of cost-effective and ubiquitous solutions that empower PlayStation Studios teams to efficiently deliver curated, privacy-minded experiences and engage with our players at scale.

About the Role:

We are looking for an experienced Technical Program Manager to join the Player Engagement Services team. In this role, you will act as the critical bridge between our partner game studios, internal stakeholders, and development teams.

Your primary focus will be facilitating the implementation of PES tooling and empowering studios communicate and engage with players in exciting new ways. You will manage the technical onboarding process, ensuring that our engagement, personalization, and live-ops tools are successfully integrated with both technical and non-technical studio stakeholders. You will work to understand studio technical requirements, facilitate data and privacy pipelines, manage integrations against product milestones, and drive the feedback loop that shapes the future of our internal toolset.

Responsibilities

Tooling Implementation & Studio Facilitation:

• Drive the end-to-end integration and onboarding of PES tooling (technical implementation, tooling APIs, data pipelines, and operational best practices); ensuring studios can create, deliver, experiment, and optimize player experiences.

• Serve as the technical liaison between assigned game studios and the PES department; translating studio requirements into clear technical specifications and backlog items.

• Coordinate with studio engineering and production teams to align tooling integration milestones and releases with game development roadmaps.

• Guide studios to success with hands-on tool use and education throughout the product lifecycle, including highlighting cross-studio knowledge sharing and best practices (i.e. both during technical onboarding and during ongoing operations)

Process Management & Feature Prioritization:

• Own studio focused rituals with regular touchpoints to ensure ongoing integration and operational needs are identified.

• Work with Principal TPM to develop holistic program roadmaps that account for various studio requests and needs, aligning with overall development capacity and business objectives.

• Proactively identify friction points, opportunities, and feedback on tooling features and operations with assigned studios.

• Identify and understand the program’s critical path activities; proactively identify dependencies between the platform team and game teams.

• Monitor tooling and integration health to protect player-facing milestones, flagging risks to leadership (e.g., integration blockers, timeline slips) and articulating mitigation strategies.

• Maintain up-to-date documentation on integration processes, feature asks, studio milestones, and operational success metrics.

Qualifications

• Experience: 5+ years of experience in Technical Program Management, Technical Production, or Engineering Management, preferably within the games industry or platform services.

• Technical Fluency: Ability to understand complex engineering issues, data workflows, schemas, and engine considerations.  Proven ability to build alignment across cross-disciplinary teams (Engineering, Product, Analytics, Creative) and "translate" between central platform teams and game studios.

• Agile Expertise: distinct experience acting as a TPM in an Agile environment (Scrum/Kanban), with proficiency in JIRA and Confluence.

• Communication: Superior organizational and communication skills. Track record of successfully influencing without direct authority across multiple, independent teams.

• Problem Solving: A proactive self-starter who can navigate competing priorities and ambiguity, while finding ways to solve or pre-empt problems in a fast-paced environment.

Bonus Points

• Experience working directly with game teams as part of a larger cross-functional publishing or technical organization.

• Previous experience launching or managing live-service games or integration of backend services (telemetry, matchmaking, commerce, data architecture).

• Enthusiasm for the games industry and a deep understanding of how players engage with modern games.

• Familiarity with external and global development teams

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

Square is building a best-in-class, high-impact field sales organization, and we are looking for an exceptional Territory Account Executive — someone who consistently exceeds expectations, takes full ownership of their territory, and brings Square’s mission of economic empowerment directly to the businesses that need it most.

This is a field-driven, execution-focused role designed for individuals who thrive in dynamic, demanding environments. You will spend most of your week out in the market — meeting businesses, conducting live demos, and closing deals with confidence. The pace is fast, the expectations are high, and your ability to operate strategically and decisively will determine your success.

You will serve as Square’s presence and competitive advantage in one of our highest-opportunity markets — responsible for building pipeline from the ground up, elevating Square’s visibility in your community, establishing high-value partnerships, and helping local businesses grow through our ecosystem of industry-leading software and hardware.

If you are motivated by impactful work, driven to outperform, and eager to join a high-performance team with high standards, this role is built for you.

You will:

Lead your market with disciplined, in-person execution

• Spend ~80% of your week in the field — walking your territory, engaging local businesses, and driving 50–60 targeted business visits each week.
• Run a full-cycle, self-sourced sales motion: generate leads, identify needs, deliver compelling demos, and close deals across Square’s full product suite.

Establish yourself as the go-to Square expert in your city

• Build strong, trust-based relationships with local sellers by being present, reliable, and value-driven.
• Partner cross-functionally to ensure a seamless onboarding experience and fast time-to-value for new sellers.
• Implement a disciplined referral strategy to turn every new customer into future opportunities.

Build a high-velocity pipeline from the ground up

• Develop a repeatable top-of-funnel engine through door-to-door outreach, community engagement, events, networking, and targeted partnerships.
• Work with channel partners to generate a consistent, high-quality referral stream that grows over time.

Master your verticals and sell with precision

• Build deep expertise in key verticals — including restaurants, retail, and services — to diagnose challenges and position the right Square solutions.
• Sell consultatively and competitively, staying proactive and strategic throughout the sales cycle.

Achieve exceptional results in a high-accountability environment

• Maintain strong operational rigor in Salesforce: track activity, manage pipeline, and forecast accurately.
• Measure performance frequently and improve continuously.
• Consistently exceed quota within a culture where high standards are the norm.

You have:

• 3+ years of sales experience in a full cycle closing role with field sales experience
• Experience exceeding sales targets, selling a diverse ecosystem of products, and closing complex deals
• Ability to drive deals independently in a fast-paced, dynamic environment 
• Business development experience (e.g. hunting and cold calling)
• Since this is a field position, you must have reliable transportation and live in the market you are serving
• A collaborative and team player mentality
• Prior Salesforce experience or equivalent
• Even better:
• 2+ years of payment processing OR related technology (i.e. payroll, loyalty, time management)
• 1+ years of relevant audience experience (experience working in/selling to restaurants, retailers or services based businesses)

Pay Transparency 

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Zone A: $159,900 - $239,900
Zone B: $159,900 - $239,900

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations throughout the recruitment process. If you require an accommodation, let your recruiter know.  Want to learn more about what we’re doing to build an inclusive workplace? Check out our Inclusion & Diversity page.

Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.

Use of AI in Our Hiring Process

We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. 

Contact us here with hiring practice or data usage questions.

Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.

Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.

Privacy Policy

The Team:

The Account Executive, focusing on client expansion and account growth, is an integral part of our UK enterprise sales team. This role focuses on expanding growth within existing enterprise accounts, strengthening market presence and engagement. Our Account Executive leverages top-tier products, implements effective sales strategies, and collaborates with various departments, including Value Engineers and Business Development Representatives.

The Role:

The primary focus is on expanding our presence within existing accounts and capitalizing on untapped opportunities. As an Account Executive specializing in client expansion, the role is dedicated to building relationships, identifying new revenue streams within current clients, and contributing significantly to our strategic objectives of market growth and increased share within established accounts.

The work you’ll do:

• Discover and cultivate new business opportunities within a designated set of accounts within your assigned client portfolio.
• Establish and strengthen connections across various levels of the organization, engaging with executives and decision-makers to understand their needs.
• Comprehend the strategic and operational requirements of your target accounts and proficiently articulate how Celonis can address them.
• Guide the sales journey, adhering to a structured approach through prospecting, initial contact, qualification, client engagement, needs analysis, solution proposal, and ultimately closing deals.
• Collaborate with Value Engineering or personally conduct comprehensive presentations and demonstrations tailored to specific use cases, showcasing the value of our solutions.
• Forge strong partnerships, particularly with leading consulting firms, SaaS partners, and the Big 4.
• Work closely with your virtual team, which includes business development representatives, value engineers, partner managers, and marketing specialists, to ensure seamless collaboration and success.

The qualifications you need:

• Demonstrated success in Software as a Service (SaaS) sales, particularly in roles focused on both expanding existing business opportunities 
• Proven ability to navigate complex sales cycles involving multiple decision-makers.
• Track record of selling enterprise-level software applications to C-level stakeholders.
• Experience collaborating with partners, such as consulting firms or providers of enterprise technology solutions.
• Effective and articulate communication skills, with proficiency in English.

Job Title: Deal Desk Manager

Location: London, United Kingdom, Remote

This is a work from home opportunity based in the UK. Candidates must be both based in London, UK and have British citizenship or appropriate British work authorization.

ABOUT THE COMPANY:

Clari + Salesloft are building the next era of enterprise revenue — one where teams make confident decisions powered by AI and real signals. By combining our scale, insights, and AI innovation, we’re building the industry’s first Predictive Revenue System, enabling humans and AI to work together to make smarter decisions and drive consistent growth.

With thousands of customers using our platforms every day, we have an unmatched view into how revenue is actually won — the Revenue Context that reveals what happens, when, and with what outcome. This gives us a unique opportunity to transform an entire category and set a new benchmark for how modern revenue teams operate.

Join us to help transform how companies around the world run revenue — and build the platform that will guide leading revenue teams into the future.

THE OPPORTUNITY:

At Clari + Salesloft, our Deal Desk Manager will be pivotal to our company’s success. You will be a key member of our fast-growing and high-performing Deal Desk team who are seen as trusted advisors to the field organization and our cross-functional business partners. We provide deal strategy and guidance, product and pricing expertise, world class systems and operational muscle, and strategic, data-driven insights. 

You will provide next level deal strategy, pricing and discounting guidance, commercial and contractual expertise to drive revenue, velocity, and scale in Clari deals. Specifically, you will:

• Deal copilot and close trusted advisor to sales leadership in your assigned territory
• Support our International sales teams with deal structuring, price and cost modeling, custom commercial terms and conditions, proposal enhancement, and quoting support
• Enforce appropriate pricing, discounting, and commercial guardrails through approvals while providing creative alternatives to drive revenue, unit economics, and high margins
• Assist in driving process and system improvements to closure, working in close partnership with our Business Applications, Field Sales, Revenue Accounting, Finance, and Order Management teams. Perform UAT to support these initiatives, as required.
• Build bridges and drive process velocity by representing the Deal Desk team on cross-functional projects and initiatives. Perform UAT to support these initiatives, as required.
• Provide ongoing enablement to the field on pricing, deal strategy, booking policies, and commercial guardrails.

In addition to working with amazing colleagues who exemplify our ‘team over self’ core value, you will also have the opportunity to be a critical driver of revenue processes - working in lockstep partnership with sales leadership, account teams, and internal stakeholders. You will have an opportunity to make a difference. 

WHAT WE’RE LOOKING FOR:

We are seeking a professional who excels at both strategic thinking and operational execution. You will act as a pragmatic and trusted advisor to the sales teams, with a passion for structuring complex deals and ensuring they are executed flawlessly. The ideal candidate is a hands-on partner to cross-functional teams, focused on creating a deal process that is both creative and efficient.

If you’re looking for an opportunity to learn more, do more, and become more, then becoming a Deal Desk Manager is the career path for you!

THE TEAM:

Our  Clari + Salesloft Deal Desk team is comprised of seasoned and up-and-coming deal and revenue operations professionals who are all aligned on one vision and mission:

• Vision: Fundamentally transform the way buyers and sellers drive repeatable outcomes
• Mission: Bring science to the art of sales 

The Deal Desk team consists of results-oriented professionals who are skilled in both strategy and execution. The members of our team share a few common traits: they are proactive, adaptable, and dedicated to providing exceptional, hands-on support to our sales organization.

THE SKILL SET:

• 2-4 years of deal desk experience 
• Strategic thinker with a relentless focus on execution and operational excellence
• Exceptional customer service orientation with meticulous attention to detail
• Excellent verbal and written communication skills with the ability to build strong cross-functional relationships
• Ability to work in a fast-paced environment and flexibility to work extended hours during the end of quarter and high volume periods
• Strong SFDC and Excel skills
• Knowledge of basic revenue recognition principles
• Strong presence and communication with Sales and Finance leadership
• Bachelor's degree in Finance or equivalent experience 

At Clari + Salesloft, we are committed to creating an inclusive and supportive workplace where everyone belongs and can thrive. We focus on culture add, not culture fit, and believe our teams are made stronger by the unique perspectives, experiences, and identities each person brings.

We are proud to be an Equal Opportunity Employer and provide employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, pregnancy, or any other characteristic protected by law.

If you’re excited about this role even though your experience may not perfectly match every requirement, we encourage you to apply. We are actively hiring across multiple geographies and would love to welcome passionate, curious, and mission-driven individuals to our growing team. Explore our open roles and consider joining us!

#LI-Remote

Please note that all official communication regarding job opportunities at Clari + Salesloft will come from an @clari.com  or @ salesloft.com email address. If you receive messages on LinkedIn or other job platforms claiming to be from Clari + Salesloft, they may not be legitimate. To verify the authenticity of any job-related communication, please visit our official Careers Page.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, notetaking, or summarizing responses. These tools assist our recruitment team but do not replace human judgment — all hiring decisions are made by people. If you would like more information about how your data is processed or prefer to opt out of any AI-assisted tools, please let your recruiter know. Opting out will not impact your experience or consideration.

Systemiq is sharing an opportunity for a Head of Operational Improvement with a leading tropical forest restoration organisation operating in West Africa.

Head of Operational Excellence (CEO Office)
Reports to: Co-CEO
Location: West Africa (Ghana / Sierra Leone) preferred; London considered
Travel: Frequent site travel required (minimum ~15 weeks/year if London-based)
Contract: Full-time, permanent — individual contributor role

About the Organisation

A large-scale tropical forest restoration company operating in West Africa, restoring degraded ecosystems through long-term, community-led projects.

With 2,000+ employees across multiple countries and thousands of hectares already restored, the organisation is now scaling rapidly towards 100,000+ hectares under management over the next three years.

Projects align with leading international standards (e.g. VERRA VCS, CCB), delivering measurable climate, biodiversity, and socioeconomic outcomes.

The Role

This role sits in the Co-CEO Office and exists for one reason: to make operations work at scale.

You will go into parts of the organisation where things are unclear, inconsistent, or breaking — figure out what’s actually going on, and fix it. That means building systems, driving adoption, and holding the line until they stick.

You are not tied to a function. You will move across the business — forest protection, restoration, livelihoods, ESG — focusing on the highest-priority problems at any given time.

This is not a strategy role in the abstract. It is a hands-on execution role:
diagnose → design → implement → embed → repeat

The goal is to replace reactive, project-by-project execution with systems that are repeatable, measurable, and owned.

There is no team to hide behind. Progress depends on your ability to cut through noise, build trust quickly, and deliver in messy, real-world conditions.

Key Responsibilities

• Find the real problems: Cut through reporting and surface what’s actually slowing execution down
• Build what’s missing: Design SOPs, workflows, and decision frameworks that teams can realistically use in the field
• Make it stick: Work side-by-side with teams to implement systems and drive adoption — not just design them
• Create accountability: Define KPIs, establish reporting rhythms, and ensure ownership is clear and followed through
• Upgrade how decisions get made: Introduce tools and processes that improve visibility and speed
• Act as an extension of the Co-CEO: Step into priority issues, unblock teams, and drive cross-functional execution
• Represent externally (over time): Engage with senior stakeholders (including government and partners) as a credible operator, not just a messenger

Success in 12–18 Months

• Core operational processes are no longer dependent on individuals — they run consistently across regions
• Leadership has a clear, real-time view of performance (and trusts the data)
• Teams spend less time dealing with recurring issues and more time executing against clear plans
• Accountability is visible and enforced, not assumed
• You are trusted to step into critical issues and represent leadership when needed

Who You Are

• 4–7 years in top-tier operational consulting or similarly demanding operational roles
• You’ve worked on real operational problems — not just slide decks — and have seen implementation through
• Strong structured thinker, but willing to get into the detail when needed
• Comfortable operating without clear answers or clean data
• Able to challenge senior stakeholders and still bring people with you
• Equally credible in the field and with leadership
• High ownership, low ego, and a bias for action
• Resilient — you don’t lose momentum when things get ambiguous or slow
• Willing to spend significant time on the ground
• Motivated by building something that has long-term environmental and social impact

Why This Role

You will be working directly on the hardest operational problems in a fast-scaling organisation — with visibility from the top and very little insulation.

If you want a clearly defined role with stable boundaries, this is not it.
If you want to build systems that actually get used, in a complex, real-world environment, it is.

Scale’s Global Public Sector (GPS) team is growing quickly as we work to build reliable AI systems for governments around the world. This is one of the most ambitious and high-impact problems of our time, and we’re assembling a team of sharp, mission-driven operators to help us do it.

We’re looking for a Business Operations & Strategy Associate to support critical initiatives across GPS product, engineering, sales, marketing and core operations. This role is ideal for a highly analytical generalist - someone who thrives in ambiguity and is able to move fluidly between strategic problem-solving and rolling up your sleeves to make the business run better day to day. No task is too small if it drives impact.

You will:

• Help drive the team’s core operating cadence and strategic planning moments, including structuring inputs for business reviews, planning cycles, deep dives and offsites to enable clear decisions and effective execution
• Partner with functional leads to track and pressure-test OKRs and key metrics, helping teams move from goals to measurable outcomes
• Drive preparation for team All Hands by shaping narratives, distilling complex work into clear updates, and ensuring follow-through on commitments
• Collaborate with Sales Operations on forecasting and pipeline reviews to improve predictability and drive tighter execution across the go-to-market team
• Work closely with Product Managers and Product Operations to connect roadmap decisions to delivery capacity, operational constraints, and downstream impact
• Identify and address cross-functional gaps in how we operate - structuring solutions and pushing them through to execution where ownership or process is unclear

Ideally you would have:

• A penchant for digging deeply into the data yourself, thinking from first principles, and iterating quickly to deliver results
• A strong orientation toward outcomes, and a history of being scrappy when it counts
• Low ego and highly collaborative - you’re excited to work alongside smart, humble teammates and do whatever it takes to help the team succeed
• An easygoing interpersonal style that you bring to bear in everything from deep technical conversations with engineers to polished executive level comms
• Proven ability to build high trust relationships with a wide range of people across the organization
• Experience in product or project management, taking projects from conception to launch
• Excellent qualitative and quantitative analytical skills

Nice to haves:

• ~3 years at a top-tier consulting firm, or experience in investment banking, private equity, or similar
• Exposure to tech, product or operational roles in a high-growth environment
• MBA a bonus (but not required)

Your Mission: Build Our Foundation in Portugal and Champion the Team Fighting Financial Crime

At ComplyAdvantage, our mission is to neutralise the risk of financial crime, and our people are our most important asset. As we grow our team in Portugal, we are looking for our very first local People team member. This is a unique opportunity to play a critical part in shaping culture, welcoming new joiners, and ensuring we are a compliant and fantastic employer.

As our People Operations Specialist, you will be the heart of our employee experience in Portugal. You will be the organisational powerhouse and trusted partner who provides incredible support to our wonderful employees, ensuring our core people processes run seamlessly from day one.

How You'll Make an Impact

• Orchestrate an Exceptional Employee Journey: Partnering closely with the wider People Team, you will own and manage the end-to-end onboarding and offboarding processes. From the first welcome email to the final farewell, you will be the key point of contact, ensuring a positive and seamless experience for every employee.
• Provide Trusted Support: Reporting to the Senior People Operations Manager, you will be the go-to person for our Portugal-based employees and managers, providing guidance on internal policies and answering questions about benefits.
• Manage Local Compliance and Benefits: You will handle the operational administration of our benefits programs in Portugal and ensure all employee files are correctly signed, archived, and fully compliant.
• Champion Data Integrity: You will maintain the accuracy of our employee data across all People systems, ensuring our records are always up-to-date and compliant with local regulations.
• Drive Payroll Excellence: You will be responsible for our Portuguese payroll, partnering closely with our external payroll provider to prepare and check all inputs, guaranteeing our team is paid accurately and on time.
• Champion Our Portugal Workplace & Culture: As our first People team member on the ground, you’ll wear multiple hats to build an exceptional local environment. You will be the champion for both our culture and our workplace, which involves everything from helping to arrange team socials and ensuring a safe, healthy workspace, to supporting general office management and establishing ComplyAdvantage as a fantastic place to work in Portugal.

What You'll Bring to the Team

• Experience: 2-3 years in a fast-paced Human Resources or People Operations role where you've had to manage competing priorities, ideally within a tech company.
• A Self-Starter Mentality: You are highly motivated and comfortable working autonomously while being part of a wider global team. You can take initiative and manage your time and workload effectively.
• Organisational Mastery: You have an outstanding ability to multitask with a keen eye for detail.
• Relationship Building: You possess strong interpersonal skills and a natural ability to build trust and collaborate effectively with people at all levels.
• Tech-Savviness: You're comfortable with HR systems (experience with an HRIS like HiBob is a big plus!) and productivity tools like Google Suite. You’re also curious about automations and using AI tooling.

Why You'll Love Working With Us

• Build Something Special: You have a unique opportunity to be a foundational member of our People Team in Portugal and make a lasting impact on our culture and employee experience.
• Make a Real-World Impact: You’re not just managing processes; you’re supporting the team that is actively fighting to make the world a safer place.
• Global Collaboration: You will be part of a truly global People team, working with supportive colleagues from around the world.
• Career Growth: This role is a fantastic opportunity to deepen your expertise in People Operations and grow your career within a forward-thinking team.

Benefits: 

• Equity as we want you to have a part of what we are building 
• Unlimited Time Off Policy- A work-life balance and focus on our well-being are critical 
• Budget to set up your home office upon joining
• Annual learning budget to drive your performance and career development
• Comprehensive Private Health Insurance through Advancecare
• Work from anywhere policy up to 90 days during the year
• Team events across the year, from board games in the office to a team building in a different location

Why Verifone

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

Verifone is proudly an in-office work culture as we see immense benefits to career development and business results from our colleagues being physically co-located.

What's exciting about the role

We seek a resourceful Sr. Telecom Engineer to support Verifone’s Global Enterprise Telecommunications systems, Five9, and assist with current administration and maintenance of this cloud technology.   

The ideal candidate will have previous experience in supporting a complex global telephony and call center environment with proven ability to ensure high levels of availability. Knowledge and experience with Five 9 CCaaS and MS Teams phones a plus. 

Must have a customer service frame of mind, enjoy working in a fast paced, team-oriented environment, and have good organizational and communication skills.    Self-motivated, flexible, and willing to work under pressure is key to this role. Planned off-hours and weekend support are periodically required.

Specific duties and responsibilities include, but not limited to:

• Responsible for daily operations and performance of the cloud Five9 telephony system.

• Work with a team of engineers building, configuring, implementing, and supporting the move from on-prem to CCaaS and UC telephony solutions across Verifone’s global enterprise. 

• Troubleshooting all aspects of call center and telephony - call routing, recording, delivery issues and carrier ISDN and SIP services.

• Ability to participate in cross-functional teams and ability to work effectively in a geographically dispersed team.

• Prepare and maintain documentation of Global Telephony environment.

• Research, evaluate and integrate new technologies to improve performance, efficiency, and reliability of telephony infrastructure.

• Collaborate with internal customers in order to analyze their business requirements and offer comprehensive solutions utilizing current and potential voice technologies.​

• Assist in management of vendors in order to facilitate the purchase of telecommunications products and service, and technical support services.

• Assist with the support of video conferencing systems.

• Assist with miscellaneous legacy voice systems as needed.

Skills and Experience we desire

• Relevant Bachelor’s degree or equivalent experience.

• 5+ years professional experience in IT Telecom and Contact Centers.

• Experience operating large, high-availability, redundant telecom system.

• Experience and knowledge implementing SIP and SBC technology.

• Strong working knowledge of all Contact Center technologies including Verint QM and WFM solutions.

• Skilled in telecom planning, project planning, system installations.

• Advanced troubleshooting and diagnostic skills.

• Excellent communication and customer service skills with a natural aptitude for dealing with people.

• Excellent time management skills, must be capable of multi-tasking in a high workload environment.

• Experience with migration from on-prem systems to MS Teams UC and Five9 CCaaS a plus.  

Our commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Hudson River Trading’s (HRT) Real Estate team is responsible for the research, leasing, design, and fit-out of our global office spaces. The Real Estate team takes a thoughtful and proactive approach to HRT’s evolving business needs and carefully considers the cultural impacts of their work. 

We are seeking a senior real estate lead with deep experience running commercial office projects end-to-end to manage real estate across our European and APAC offices. This role demands strong attention to detail, excellent project management and problem solving skills, and a willingness to take on complex challenges with curiosity. The ideal candidate brings commercial real estate, leasing strategy, and construction project experience, operates well within a consensus-driven decision-making environment, and recognizes that the outcome of their work directly shapes culture, community, and the employee experience. 

Responsibilities

• Lead market research to identify short and long-term real estate opportunities in various markets that align with business objectives and cultural norms 
• Partner with internal stakeholders to define goals, socialize ideas, and drive decisions throughout the project journey 
• Develop and execute leasing strategy, including negotiation of lease terms and financial considerations
• Source and vet brokers, architects, contractors, and other vendors
• Act as lead project manager and designer, owning office fit-outs from concept through occupancy and optimizing layouts for employee productivity and experience. This includes mapping out work neighborhoods, amenity spaces, FF&E, graphic design elements, and beyond
• Manage multiple real estate and construction projects simultaneously, ensuring strong communication across all stakeholders 
• Develop and maintain budgets and project plans, holding stakeholders accountable to expectations and timelines
• Oversee the permitting process and construction administration, and stay ahead of local regulatory compliance
• Ensure strong record tracking, including critical lease dates, space utilization, and performance, handling, and tracking of insurance renewals and due diligence, etc. 
• Ensure real estate decisions support an integrated employee experience beginning at the site selection phase, working closely with the Workplace team as a strategic partner 
• Cowork and collaborate with the Real Estate Lead - US

Qualifications

• 8+ years of experience in commercial real estate or related fields (US and Global)
• Strong technical skills (automations, messaging platforms, project management tools)
• Proven track record leading complex fit-out projects end-to-end
• Demonstrated success negotiating commercial lease terms and managing large project budgets
• Deep understanding of global commercial real estate markets, ideally within the financial industry
• Strong construction project management experience
• Experience working with senior stakeholders in fast-paced, high-accountability environments
• Familiarity with HVAC, electrical, plumbing, security, and networking systems
• Strong project management, communication, and problem-solving skills
• Ability to operate autonomously while driving consensus-driven decisions to resolution

About Us

At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our global clinics, have allowed us to lead the change against “we caught it too late again".

The Senior Practice Manager will oversee day-to-day operations for Prenuvo’s first Central London clinic, ensuring seamless execution across clinical services, regulatory compliance, and operational excellence.

This leader will be accountable for maintaining CQC compliance, driving clinic financial and operational performance, building strong patient and partner relationships, and leading a high-performing multidisciplinary team.

This role requires an experienced operations leader with a proven track record managing private healthcare practices in the UK, exceptional people management skills, regulatory expertise, and commercial acumen.

This is a full-time, on-site position. In the short term, the London clinic will operate Monday through Friday. As the clinic grows, operations are expected to expand to seven days a week.

Help reshape the world through proactive healthcare while working with cutting-edge technology and high-performing teams with deep expertise - join us to make a difference in people’s lives!

What You'll Do

Clinical Operations & Leadership

• Lead all aspects of daily clinic operations to ensure seamless, safe, and efficient service delivery
• Build, mentor, and manage a high-performing multidisciplinary team (MR Radiographers and Patient Liaisons)
• Maintain exceptional patient experience standards aligned with Prenuvo’s global brand and service model
• Champion a culture of professionalism, accountability, and continuous improvement

Regulatory & Compliance (CQC)

• Partner with the Clinical Leader to ensure full and ongoing CQC compliance across all regulated activities
• Lead preparation and readiness for CQC inspections, audits, and external evaluations
• Uphold data governance, safety protocols, and clinical quality standards in line with UK healthcare regulations

Operational & Financial Management

• Oversee workforce planning, scheduling, procurement, and facility operations to optimise efficiency and service delivery
• Monitor and analyse key performance indicators (KPIs) -  including patient satisfaction, service utilisation, and financial performance - and implement action plans for improvement
• Develop and execute operational plans that support growth and scalability
• Manage clinic budgets and ensure alignment with overall business objectives

Sales, Growth & Business Development

• Drive patient volume and revenue growth through local outreach, community engagement, and physician/partner relationships
• Collaborate with marketing and business development teams to execute local patient acquisition strategies tailored to the UK market
• Represent Prenuvo in the community, fostering partnerships and raising awareness of proactive healthcare.

What You'll Bring

Essential

• 5+ years of senior leadership experience in private healthcare practice or clinic management, ideally within a high-end or diagnostic setting
• Proven success managing multidisciplinary teams and delivering exceptional patient care and operational outcomes
• Strong knowledge of CQC standards, governance frameworks, and UK healthcare compliance requirements
• Commercially savvy with experience managing budgets, financial performance, and service delivery KPIs
• Excellent interpersonal, communication, and stakeholder management skills
• Highly organised, proactive, and comfortable working in a dynamic, fast-growing environment
• Must be located within a reasonable commuting distance to the Fitzrovia / Central London area, ideally under 45 minutes, as this is an on-site role

Desirable

• Previous clinical background (e.g., radiography, nursing, physiotherapy) with professional registration (e.g., HCPC, NMC) - highly desirable but not essential
• Basic Life Support (BLS) Certification
• Experience launching or scaling new clinics or healthcare services
• Familiarity with MRI or advanced diagnostic imaging environments.

Our Values 

First: we are Pioneers

• Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding.

Second: we are Platform-Builders

• We’re always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what’s ahead – in a mindset of ownership and duty to our mission.

Above all: we are Patients

• We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients’ lives, and we won’t stop till everyone can benefit from our work.

What We Offer

• An avenue to make a positive impact on people's lives and their health
• We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member 
• Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way
• Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize 
• We offer a generous annual leave entitlement that meets UK statutory requirements, supporting a healthy work-life balance. to support work-life balance
• UK employees are eligible for our Workplace Pension scheme, helping you save for retirement with employer contributions
• We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules.

Please be advised that official communication from our recruitment team will only come from our authorized domain [prenuvo.com]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to jobs@prenuvo.com.

At ComplyAdvantage, we’re building the intelligence infrastructure to fight financial crime. As Senior Director of Revenue Operations, you’ll design and scale the operating system behind our global go-to-market strategy. This high-impact role bridges GTM strategy, execution, and data - aligning Sales, Marketing, Customer Success, Finance, and Product to drive predictable, efficient growth across regions, products, and customer segments.

Join a mission-driven SaaS company tackling global financial crime as our Senior Director of Revenue Operations. You’ll build and scale a world-class RevOps function that powers our next phase of growth, driving alignment across GTM teams, enhancing forecasting accuracy, and elevating sales efficiency.

What Success Looks Like:

• A unified GTM operating rhythm across Sales, Marketing, and Customer Success

• Accurate, AI-enhanced forecasting and full pipeline visibility

• Clean, trusted revenue data driving board-ready insights and decisions

• A modern, integrated tech stack fuelling automation and GTM productivity

• A high-performing, globally distributed RevOps team with measurable ROI
  
  

Your Areas of Impact:

• GTM Strategy & Operating Model: Partner with execs to shape long-term planning, TAM/ICP, and customer journey strategy

• Revenue Program Management: Drive quarterly GTM initiatives and eliminate bottlenecks across the funnel

• Analytics & Forecasting: Govern end-to-end data, build actionable dashboards, and deliver strategic insights

• Tech & Infrastructure: Own and optimize our GTM tech stack (Salesforce, Outreach, Gong, etc.) with a focus on AI, automation, and integration

• Pricing & Deal Desk: Run a high-impact Deal Desk and support strategic pricing with operational rigor

• Team Leadership: Build a resilient, global RevOps org with a culture of experimentation, enablement, and execution
  
  

What You Bring:

• 10+ years in SaaS RevOps or GTM strategy—ideally at $100M+ ARR scale

• Proven experience scaling global teams and optimizing cross-functional GTM systems

• Deep knowledge of SaaS models (PLG, SLG, channel) and full customer lifecycle

• Mastery of Salesforce, BI tools, and structured sales frameworks (e.g., MEDDICC)

• Strategic mindset, fast decision-maker, and confident executive communicator
  
  

Why Join Us:

• Mission that matters: Help disrupt trillions in illicit finance

• Executive visibility: Report directly to CRO and collaborate cross-functionally

• Scalable growth: Work with world-class customers, tech, and team

• Modern culture: Agile, inclusive, customer-obsessed

Whats in it for you?

• Equity as we want you to have a part of what we are building
• Unlimited Time Off Policy to promote work-life balance and well-being
• Annual learning budget to support professional growth
• Budget to set up your home office upon joining 
• Enhanced parental leave and childcare benefits
• Life insurance and medical coverage through BUPA, including pre-existing conditions
• Pension contribution through The People's Pension

Job Description

As a Network Operations Manager, you will be a key pillar, focused on ensuring strong alignment with global card scheme requirements and supporting the continuous improvement of our payment operations. This role is designed for a subject matter expert who can navigate the sophisticated landscape of Visa and Mastercard regulations to support our merchants' international growth.

You will be instrumental in maintaining the integrity of our payment ecosystem. Your focus will be on refining our internal compliance frameworks and ensuring that our operational processes evolve in lockstep with scheme mandates. This is a high-impact role that combines technical rulebook mastery with strategic risk management, ensuring Mangopay remains a gold-standard partner for complex platforms.

Roles & Responsibilities:

Ecosystem Health & Scheme Alignment

• Program Optimization: Provide senior oversight for established scheme programs including established Visa and Mastercard monitoring and compliance programs, ensuring ongoing alignment with global standards.
• Strategic Remediation: Coordinate with cross-functional teams to coordinate internal remediation activities in response to scheme requirements, ensuring that portfolio health remains within scheme-defined performance buffers.
• Regulatory Intelligence: Maintain a comprehensive roadmap of scheme bulletins and mandates. Act as the internal partner and advisor for Legal and Product teams to ensure Mangopay’s infrastructure supports the latest industry requirements.

Advanced Dispute & Portfolio Advisory

• Dispute Framework Management: Oversee the technical application of VCR and Mastercard dispute rules, identifying opportunities to improve representation success rates across the network, support internal teams in improving dispute handling and representingment quality.
• Merchant Success Coaching: Provide high-level guidance on representment evidence and dispute mitigation for our most complex merchant partners.
• Risk Trend Analysis: Monitor and report on Monitor and report on key scheme performance metrics, identifying emerging trends and implementing proactive strategies to maintain excellence in portfolio performance.

Operational Excellence & Reporting

• Scheme Correspondence: Draft and manage formal communications with card schemes, ensuring all responses and submissions reflect Mangopay’s commitment to network integrity.
• Internal Capability Building: Act as a mentor and SME for Underwriting and Risk teams, ensuring that scheme compliance "by design" is embedded in our merchant lifecycle.
• Policy / Procedure Alignment: Interpret scheme rule changes and translate them into revised internal  policies and procedures
• Audit Governance: Manage internal records and audit trails for all scheme-related submissions, ensuring Mangopay is always prepared for external reviews or scheme assessments.

Experience

You are recognised for:

• 5+ years of experience in payment operations, scheme compliance, and/or network management within a high-growth Fintech, Acquirer, or major Scheme.
• In-depth Rulebook Knowledge: A proven track record of interpreting and applying Visa and Mastercard rules in a commercial environment.
• Analytical Sophistication: Ability to use data to tell a story and drive operational change. Proficiency in SQL and Snowflake is highly advantageous.
• Communication Mastery: Exceptional drafting skills for formal compliance correspondence and the ability to simplify complex regulations for non-technical stakeholders.
• Strategic Mindset: Experience managing high-stakes compliance programs and navigating the balance between commercial growth and risk mitigation.

Additional Information

• Stage 1: HR Talent Team interview
• Stage 2: Technical Interviews with Subject Matter Experts (Deep dive into Scheme Rules)
• Stage 3: Case study / practical assessment (Strategic compliance scenario)

As a Customer Success Manager, you are the value owner and trusted advisor for your portfolio of customers. You ensure every customer achieves success with Trustpilot — from onboarding and adoption to measurable results and advocacy.Your mission is to maximise product adoption, strengthen customer health, and reduce churn, ensuring customers realise ongoing value and remain engaged, satisfied partners.

What you'll be doing:

• Onboarding & Activation: Lead post-sale onboarding and setup, ensuring a smooth handover from New Business and a strong foundation for adoption.
• Adoption & Value Realisation: Drive measurable Business Adoption across your customer portfolio to deliver tangible results.
• Retention & Churn reduction: Achieve a high Gross Renewal Rate (GRR) by maintaining customer health and addressing risks proactively.
• Retention & Churn Reduction: Own customer health, proactively identifying risks and executing recovery actions to maintain high Gross Renewal Rates (GRR).
• Customer Experience & NPS: Drive customer satisfaction and advocacy, achieving strong Net Promoter Score (NPS) results across your portfolio.
• Customer Issue Resolution: Act as the first line for customer issues related to onboarding, usage, or product value, escalating commercial or billing matters to the Account Manager.
• Customer Advocacy: Partner with Marketing to identify case study, testimonial, and reference opportunities.
• Voice of the Customer: Collaborate with Product to share structured customer feedback and insights that inform roadmap improvements.
• Operational Excellence: Maintain accurate health metrics, notes, and success plans in CRM for full portfolio visibility.

Who you are:

• You have prior experience in customer success, account management, or customer support roles in a SaaS or technology environment.
• Proven ability to drive product adoption, customer satisfaction (NPS), and retention results.
• Technically confident and able to guide customers through setup, usage, and best practices.
• Strong communication and relationship-building skills across multiple stakeholder levels.
• Comfortable working with data and insights to identify trends, risks, and opportunities.
• Highly organized with excellent follow-through and attention to detail.
• Collaborative team player who enjoys working with Account Managers, Product, and Marketing to deliver customer value.
• A genuine passion for helping customers succeed and seeing measurable business impact.
• A good understanding of the digital advertising/search marketing industry – preferred.

We are:

We are passionate about what we do. Our team is super collaborative, diverse, and it’s a fun place to work. Our culture is fast-paced, and our employees grow as we do. You’ll have plenty of personal development and coaching opportunities. We are ideas people. We encourage our employees to think outside the box and always champion new ways of working.

What's in it for you:

• A hybrid work setup (3 days in our Central London office, 2 remote)
• Competitive base salary with an uncapped commission structure + company bonus
• 25 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• Pension and life insurance 
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more. 
• Independent financial advice and free standard professional mortgage broker advice (worth £495 in waived fees)

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

#LI-Hybrid #LI-KW1

Title:                    Project Manager

Job Type:            Full-time

Tenure:               Permanent

Location:            London, UK

Education:         Bachelor’s degree (or equivalent)

We invite you to come grow with us.

Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health.

Our Research Partnership healthcare market research team provides research and insights to inform and power healthcare decisions. Serving a variety of clients across the lifecycle, our expertise includes data, research & insights (proprietary syndicated and custom research) and brand tracking (ATU). Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – supporting confident, insight-driven decisions that move innovation forward. 

About the team:

The RP Operations team works alongside our Custom and Syndicated research teams to deliver a broad range of qualitative and quantitative (ad hoc and tracking) studies for global pharmaceutical, MedTech and biotech clients to enable them to address product development, marketing, brand, advertising and communications objectives. Our studies are typically multi-market, encompassing respondents in Europe, North America and Emerging Markets.

Each of our research projects will have a dedicated member of the RP Operations team embedded within the core project team for the full project lifecycle, providing project management expertise and guidance throughout. Typically, members of our Operations team will support multiple projects concurrently.

Within the Operations department, members of the team are encouraged to support subject-matter Pillars, led by Project Directors and Associate Project Directors. These Pillars include initiatives and programmes focusing on Clients, Suppliers, People, Innovation, and Operational Excellence. As a Project Manager, you are empowered to take on ownership of a sub-topic within your Pillar and can have responsibility for developing ideas and initiatives relevant to that sub-topic.

Within this role you will be empowered to develop your project management expertise across the healthcare market research landscape, and will have the opportunity to work with a wide range of different experts in our teams.

Your primary role:

The role of the Project Manager is to cost and oversee the set up and management of fieldwork and data collection to ensure successful completion within best practices. You will also be expected to contribute to company operations processes; providing proactive ideas and plans about improving the efficiency of the project management function and projects. Core, but not exclusive, responsibilities will include:

• Responsibility for sourcing, obtaining and negotiating commercially advantageous costs from external suppliers and panel providers for Research Partnership project proposals
• Updating suppliers on the status of their quotes
• Overseeing the smooth running of fieldwork management
• Successful handover of project deliverables to research team:
  • Coordination of Data Processing (DP) work and deliverables, based on specs and templates provided by the project team (Quant-only)
  • Coordination of Qual deliverables, including: Transcripts and/or recordings (notes, videos, audio files) (Qual-only)
• Own, coordinate and update project timelines with internal research and external client and supplier stakeholders
• Take ownership for coordinating project team meetings,
• Opportunity to develop line management responsibilities for junior members of the team
• Responsibility for Pharmacovigilance and Adverse Event reporting
• Coordination of client and supplier Statements of Work (SOWs)
• Client and supplier invoice management (PO numbers, invoicing and liaison with Finance team)
• You will own specific sub-topics as a member of one of the department’s Pillars (Clients, Suppliers, People, Innovation, Operational Excellence)

About You…

Your skills and experience:

• More than 3 years of experience in market research project management (qualitative and/or quantitative research)
• Experience managing healthcare market research projects
• Knowledge of the fieldwork agency landscape
• Strong project management skills (adhering to agreed timelines, troubleshooting and communication with internal and external stakeholders)
• Ability to multitask
• Collaboration and working as part of a team
• Ability to work under pressure and to tight deadlines
• Excellent numerical skills

Ideal profile:

• You are proactive, dedicated and enthusiastic, with a ‘can do’ attitude and approach
• You demonstrate a high level of accuracy and attention to detail, as well as strengths in organisation and prioritisation
• You are a collaborative team player who works well with colleagues
• You communicate ideas and issues in an effective, straightforward fashion
• You are highly motivated and want to seize opportunities to develop new skills and progress your career

Life at Research Partnership:

We love what we do and continuously strive for innovation and creativity. We believe everyone should continuously be learning and provide:

• A comprehensive training and development programme for all staff, from entry level apprentice to senior management
• A relaxed and friendly working environment
• Social events - including a summer day out and end-of-year party, along with regular social events after office hours
• Fundraising and charity events – we support Forever Angels, a children's charity whose aim is to care for abandoned babies in Tanzania, Africa, as well as the local charity, Fulham Good Neighbours

Further information:

This is a full-time role, working in a hybrid pattern (2 days per week in the office) at our fantastic HQ location in Fulham Green, directly opposite Putney Bridge in London, which boasts free state-of-the-art gym with showers, on-site café, panoramic river views, landscaped gardens and regular social events.

About us:

We invite you to come grow with us.

Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health.

Our Research Partnership healthcare market research team provides research and insights to inform and power healthcare decisions. Serving a variety of clients across the lifecycle, our expertise includes data, research & insights (proprietary syndicated and custom research) and brand tracking (ATU). Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – supporting confident, insight-driven decisions that move innovation forward. 

About the team:

The RP EU PM team consists of ~30 Project Managers in Europe and Asia and works alongside our Custom and Syndicated research teams to deliver a broad range of qualitative and quantitative (ad hoc and tracking) studies for global pharmaceutical clients to enable them to address product development, marketing, brand, advertising and communications objectives. Our studies are typically multi-market, encompassing respondents in Europe, North America and Emerging Markets.

Each of our research projects will have a dedicated member of the RP PM team embedded within the core project team for the full project lifecycle, providing project management expertise and guidance throughout. Typically, members of our PM team will support multiple projects concurrently.

Within the PM team, members of the team are encouraged to lead subject-matter Pillars. These Pillars include initiatives and programmes focusing on Clients, Suppliers, People, Innovation, and Operational Excellence. As the Project Director, you will own the overall strategy across each of the Pillars, ensuring that each Pillar’s activities support the departmental strategy and objectives.

Role purpose:

Project Director is responsible for defining and delivering the strategic vision for Project Management as a core capability within Research Partnership and Inizio Ignite. This role ensures that operational excellence, financial accountability for external spend, scalability and innovation in project delivery act as key drivers of commercial performance, client satisfaction and competitive differentiation.

About the role:

As the sole Project Director you will report directly to the Commercial Operations Director and will be solely responsible for leading the Project Management department. You will have direct reports at Associate Project Director level (in Europe and APAC), each of whom leads their own teams of Project Managers/Executives. You will work with the Commercial Operations Director and peer leaders within other functional departments to set strategy, agree best practices and SOPs, monitor performance and ensure the development of the Project Management department in line with the company’s objectives.

This role will involve performance management, objective-setting for your APD direct reports and their teams as well as overseeing recruitment activities (interviewing candidates) for roles within your team. You will be responsible for delivering operational change management initiatives. You will also liaise with colleagues in our sister businesses within Inizio Ignite, primarily STEM Healthcare, but also Putnam and Vynamic and central Operations horizontals to ensure collaborative working on combined initiatives.

Your primary role:

The role of the Project Director is primarily to be strategic operational leader, ensuring its performance aligns to the company’s objectives. You will line manage the Associate Project Directors, each of whom leads a small team.

The Project Management department’s project responsibilities include: costing and oversee the set up and management of fieldwork and data collection to ensure successful completion within best practices.

Core responsibilities will include:

• Managing and overseeing global vendor and supplier relationships for the whole organisation (in conjunction with the Commercial Operations Director).
• Ensuring project profitability goals and targets are adhered to across the Project Management team.
• Leading change management across the department to align to company vision for Project Management. Upskilling team members and managing performance issues where necessary.
• Ensuring that the Project Management department and team members adhere to Finance expectations for accurate revenue recognition and forecasting.
• Developing and evolving SOPs and ensuring appropriate training and accountability is in place across the PM team.
• Line Management of multiple Associate Project Directors, providing mentorship and coaching to them and ensuring they are successfully running their teams and meeting their objectives.
  • Playing a leading role in promotion, reward and hiring decisions for the department in conjunction with HR, Finance and Talent Acquisition.
• Liaising with senior management across the RP and Inizio Ignite organisations, effective partnering with Research, Commercial, Data Management stakeholders as required.
• Representing RP PM function in Inizio-wide initiatives
• Driving standardisation / best practice sharing across brands
• Influencing group-level operations strategy

About You…

Your skills and experience:

• More than 10 years of experience in market research project management (qualitative and quantitative research)
• Experience specifically within healthcare market research is essential
• Significant experience with team leadership (including line management and training of a team of mid-senior Project Managers and Associate Director)
• Strong change management skills (demonstrable experience driving change at a departmental or team-level)
• Clear capabilities for senior-level collaboration and communication; able to see the bigger picture and identify the commercial priorities
• Confident liaising with a variety of internal and external stakeholders
• Experience working directly with end-clients
• Proven experience defining and implementing operational strategy at a departmental or business-unit level
• Experience designing and scaling global operating models across multiple regions
• Demonstrated ability to translate business strategy into clear operational frameworks, KPIs and delivery models
• Track record of leading large-scale transformation programmes (e.g., restructuring, offshoring, automation, process re-engineering)
• Experience embedding continuous improvement cultures
• Strong commercial mindset with experience influencing pricing, margin optimisation and cost structures
• Experience managing or contributing to departmental budgets and financial planning
• Proven ability to drive profitability improvements at a portfolio or departmental level, not just individual projects
• Experience partnering with commercial/sales teams to support proposals, RFPs and client solutions
• Ability to balance client value, operational efficiency, and commercial outcomes

Ideal profile:

• You think beyond immediate delivery, consistently taking a long-term, strategic view of how the function should evolve
• You are able to connect day-to-day operations to broader business objectives and commercial outcomes
• You proactively identify opportunities to scale, simplify, and improve how we operate
• You demonstrate a strong sense of ownership for outcomes, not just responsibilities
• You are comfortable making difficult decisions and taking accountability for them
• You operate with a “business owner” mindset, balancing people, client, and commercial priorities
• You are proactive, dedicated and enthusiastic, with a ‘can do’ attitude and approach
• You demonstrate commercial and analytical capabilities
• You demonstrate a high level of accuracy and attention to detail, as well as strengths in organisation and prioritisation
• You demonstrate a track record of identifying operational efficiencies
• You are a collaborative team player who works well with colleagues
• You communicate ideas and issues in an effective, straightforward fashion

Life at Research Partnership:

We love what we do and continuously strive for innovation and creativity. We believe everyone should continuously be learning and provide:

• A comprehensive training and development programme for all staff, from entry level apprentice to senior management
• A relaxed and friendly working environment
• Social events - including a summer day out and end-of-year party, along with regular social events after office hours
• Fundraising and charity events – we support Forever Angels, a children's charity whose aim is to care for abandoned babies in Tanzania, Africa, as well as the local charity, Fulham Good Neighbours

About Inizio Ignite:

Research Partnership is part of Inizio Ignite, a trusted advisor for health and life science companies that turns science into strategy, supporting execution at every stage of the product and patient journey from early commercialization to launch and beyond. Offering market research and insights; strategy; people and transformation consulting; and commercial benchmarking delivered through sector specific connected solutions and intelligence, Inizio Ignite helps create long-term value for clients and their patients.

Further information:

This is a full-time role, working in a hybrid pattern (2 days per week in the office) at our fantastic HQ location in Holborn.

Title:                    Project Manager

Job Type:            Full-time

Tenure:               Permanent

Location:            London, UK

Education:         Bachelor’s degree (or equivalent)

We invite you to come grow with us.

Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health.

Our Research Partnership healthcare market research team provides research and insights to inform and power healthcare decisions. Serving a variety of clients across the lifecycle, our expertise includes data, research & insights (proprietary syndicated and custom research) and brand tracking (ATU). Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – supporting confident, insight-driven decisions that move innovation forward. 

About the team:

The RP Operations team works alongside our Custom and Syndicated research teams to deliver a broad range of qualitative and quantitative (ad hoc and tracking) studies for global pharmaceutical, MedTech and biotech clients to enable them to address product development, marketing, brand, advertising and communications objectives. Our studies are typically multi-market, encompassing respondents in Europe, North America and Emerging Markets.

Each of our research projects will have a dedicated member of the RP Operations team embedded within the core project team for the full project lifecycle, providing project management expertise and guidance throughout. Typically, members of our Operations team will support multiple projects concurrently.

Within the Operations department, members of the team are encouraged to support subject-matter Pillars, led by Project Directors and Associate Project Directors. These Pillars include initiatives and programmes focusing on Clients, Suppliers, People, Innovation, and Operational Excellence. As a Project Manager, you are empowered to take on ownership of a sub-topic within your Pillar and can have responsibility for developing ideas and initiatives relevant to that sub-topic.

Within this role you will be empowered to develop your project management expertise across the healthcare market research landscape, and will have the opportunity to work with a wide range of different experts in our teams.

Your primary role:

The role of the Project Manager is to cost and oversee the set up and management of fieldwork and data collection to ensure successful completion within best practices. You will also be expected to contribute to company operations processes; providing proactive ideas and plans about improving the efficiency of the project management function and projects. Core, but not exclusive, responsibilities will include:

• Responsibility for sourcing, obtaining and negotiating commercially advantageous costs from external suppliers and panel providers for Research Partnership project proposals
• Updating suppliers on the status of their quotes
• Overseeing the smooth running of fieldwork management
• Successful handover of project deliverables to research team:
  • Coordination of Data Processing (DP) work and deliverables, based on specs and templates provided by the project team (Quant-only)
  • Coordination of Qual deliverables, including: Transcripts and/or recordings (notes, videos, audio files) (Qual-only)
• Own, coordinate and update project timelines with internal research and external client and supplier stakeholders
• Take ownership for coordinating project team meetings,
• Opportunity to develop line management responsibilities for junior members of the team
• Responsibility for Pharmacovigilance and Adverse Event reporting
• Coordination of client and supplier Statements of Work (SOWs)
• Client and supplier invoice management (PO numbers, invoicing and liaison with Finance team)
• You will own specific sub-topics as a member of one of the department’s Pillars (Clients, Suppliers, People, Innovation, Operational Excellence)

About You…

Your skills and experience:

• More than 3 years of experience in market research project management (qualitative and/or quantitative research)
• Experience managing healthcare market research projects
• Knowledge of the fieldwork agency landscape
• Strong project management skills (adhering to agreed timelines, troubleshooting and communication with internal and external stakeholders)
• Ability to multitask
• Collaboration and working as part of a team
• Ability to work under pressure and to tight deadlines
• Excellent numerical skills

Ideal profile:

• You are proactive, dedicated and enthusiastic, with a ‘can do’ attitude and approach
• You demonstrate a high level of accuracy and attention to detail, as well as strengths in organisation and prioritisation
• You are a collaborative team player who works well with colleagues
• You communicate ideas and issues in an effective, straightforward fashion
• You are highly motivated and want to seize opportunities to develop new skills and progress your career

Life at Research Partnership:

We love what we do and continuously strive for innovation and creativity. We believe everyone should continuously be learning and provide:

• A comprehensive training and development programme for all staff, from entry level apprentice to senior management
• A relaxed and friendly working environment
• Social events - including a summer day out and end-of-year party, along with regular social events after office hours
• Fundraising and charity events – we support Forever Angels, a children's charity whose aim is to care for abandoned babies in Tanzania, Africa, as well as the local charity, Fulham Good Neighbours

Further information:

This is a full-time role, working in a hybrid pattern (2 days per week in the office) at our fantastic HQ location in Fulham Green, directly opposite Putney Bridge in London, which boasts free state-of-the-art gym with showers, on-site café, panoramic river views, landscaped gardens and regular social events.

About us:

We invite you to come grow with us.

Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health.

Our Research Partnership healthcare market research team provides research and insights to inform and power healthcare decisions. Serving a variety of clients across the lifecycle, our expertise includes data, research & insights (proprietary syndicated and custom research) and brand tracking (ATU). Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – supporting confident, insight-driven decisions that move innovation forward. 

About the team:

The RP EU PM team consists of ~30 Project Managers in Europe and Asia and works alongside our Custom and Syndicated research teams to deliver a broad range of qualitative and quantitative (ad hoc and tracking) studies for global pharmaceutical clients to enable them to address product development, marketing, brand, advertising and communications objectives. Our studies are typically multi-market, encompassing respondents in Europe, North America and Emerging Markets.

Each of our research projects will have a dedicated member of the RP PM team embedded within the core project team for the full project lifecycle, providing project management expertise and guidance throughout. Typically, members of our PM team will support multiple projects concurrently.

Within the PM team, members of the team are encouraged to lead subject-matter Pillars. These Pillars include initiatives and programmes focusing on Clients, Suppliers, People, Innovation, and Operational Excellence. As the Project Director, you will own the overall strategy across each of the Pillars, ensuring that each Pillar’s activities support the departmental strategy and objectives.

Role purpose:

Project Director is responsible for defining and delivering the strategic vision for Project Management as a core capability within Research Partnership and Inizio Ignite. This role ensures that operational excellence, financial accountability for external spend, scalability and innovation in project delivery act as key drivers of commercial performance, client satisfaction and competitive differentiation.

About the role:

As the sole Project Director you will report directly to the Commercial Operations Director and will be solely responsible for leading the Project Management department. You will have direct reports at Associate Project Director level (in Europe and APAC), each of whom leads their own teams of Project Managers/Executives. You will work with the Commercial Operations Director and peer leaders within other functional departments to set strategy, agree best practices and SOPs, monitor performance and ensure the development of the Project Management department in line with the company’s objectives.

This role will involve performance management, objective-setting for your APD direct reports and their teams as well as overseeing recruitment activities (interviewing candidates) for roles within your team. You will be responsible for delivering operational change management initiatives. You will also liaise with colleagues in our sister businesses within Inizio Ignite, primarily STEM Healthcare, but also Putnam and Vynamic and central Operations horizontals to ensure collaborative working on combined initiatives.

Your primary role:

The role of the Project Director is primarily to be strategic operational leader, ensuring its performance aligns to the company’s objectives. You will line manage the Associate Project Directors, each of whom leads a small team.

The Project Management department’s project responsibilities include: costing and oversee the set up and management of fieldwork and data collection to ensure successful completion within best practices.

Core responsibilities will include:

• Managing and overseeing global vendor and supplier relationships for the whole organisation (in conjunction with the Commercial Operations Director).
• Ensuring project profitability goals and targets are adhered to across the Project Management team.
• Leading change management across the department to align to company vision for Project Management. Upskilling team members and managing performance issues where necessary.
• Ensuring that the Project Management department and team members adhere to Finance expectations for accurate revenue recognition and forecasting.
• Developing and evolving SOPs and ensuring appropriate training and accountability is in place across the PM team.
• Line Management of multiple Associate Project Directors, providing mentorship and coaching to them and ensuring they are successfully running their teams and meeting their objectives.
  • Playing a leading role in promotion, reward and hiring decisions for the department in conjunction with HR, Finance and Talent Acquisition.
• Liaising with senior management across the RP and Inizio Ignite organisations, effective partnering with Research, Commercial, Data Management stakeholders as required.
• Representing RP PM function in Inizio-wide initiatives
• Driving standardisation / best practice sharing across brands
• Influencing group-level operations strategy

About You…

Your skills and experience:

• More than 10 years of experience in market research project management (qualitative and quantitative research)
• Experience specifically within healthcare market research is essential
• Significant experience with team leadership (including line management and training of a team of mid-senior Project Managers and Associate Director)
• Strong change management skills (demonstrable experience driving change at a departmental or team-level)
• Clear capabilities for senior-level collaboration and communication; able to see the bigger picture and identify the commercial priorities
• Confident liaising with a variety of internal and external stakeholders
• Experience working directly with end-clients
• Proven experience defining and implementing operational strategy at a departmental or business-unit level
• Experience designing and scaling global operating models across multiple regions
• Demonstrated ability to translate business strategy into clear operational frameworks, KPIs and delivery models
• Track record of leading large-scale transformation programmes (e.g., restructuring, offshoring, automation, process re-engineering)
• Experience embedding continuous improvement cultures
• Strong commercial mindset with experience influencing pricing, margin optimisation and cost structures
• Experience managing or contributing to departmental budgets and financial planning
• Proven ability to drive profitability improvements at a portfolio or departmental level, not just individual projects
• Experience partnering with commercial/sales teams to support proposals, RFPs and client solutions
• Ability to balance client value, operational efficiency, and commercial outcomes

Ideal profile:

• You think beyond immediate delivery, consistently taking a long-term, strategic view of how the function should evolve
• You are able to connect day-to-day operations to broader business objectives and commercial outcomes
• You proactively identify opportunities to scale, simplify, and improve how we operate
• You demonstrate a strong sense of ownership for outcomes, not just responsibilities
• You are comfortable making difficult decisions and taking accountability for them
• You operate with a “business owner” mindset, balancing people, client, and commercial priorities
• You are proactive, dedicated and enthusiastic, with a ‘can do’ attitude and approach
• You demonstrate commercial and analytical capabilities
• You demonstrate a high level of accuracy and attention to detail, as well as strengths in organisation and prioritisation
• You demonstrate a track record of identifying operational efficiencies
• You are a collaborative team player who works well with colleagues
• You communicate ideas and issues in an effective, straightforward fashion

Life at Research Partnership:

We love what we do and continuously strive for innovation and creativity. We believe everyone should continuously be learning and provide:

• A comprehensive training and development programme for all staff, from entry level apprentice to senior management
• A relaxed and friendly working environment
• Social events - including a summer day out and end-of-year party, along with regular social events after office hours
• Fundraising and charity events – we support Forever Angels, a children's charity whose aim is to care for abandoned babies in Tanzania, Africa, as well as the local charity, Fulham Good Neighbours

About Inizio Ignite:

Research Partnership is part of Inizio Ignite, a trusted advisor for health and life science companies that turns science into strategy, supporting execution at every stage of the product and patient journey from early commercialization to launch and beyond. Offering market research and insights; strategy; people and transformation consulting; and commercial benchmarking delivered through sector specific connected solutions and intelligence, Inizio Ignite helps create long-term value for clients and their patients.

Further information:

This is a full-time role, working in a hybrid pattern (2 days per week in the office) at our fantastic HQ location in Holborn.

Job title: Maconomy Solutions Architect

Location: UK or US with flexible working arrangements

Reporting to: Lead Architect

About us

At Inizio, we're a global team driven by a shared purpose: to reimagine health. Formed in 2022 through the coming together of Ashfield and Huntsworth, we unite decades of experience with cutting-edge capabilities to deliver impactful solutions across the commercialization journey - from discovery to post-launch. Our global network of over 10,000 experts operates across 50 countries, supporting clients with strategic insight, medical excellence, creative engagement, and real-world delivery. We work with the world's leading health and life sciences businesses to solve complex challenges and drive meaningful outcomes for our clients and patients.

What sets Inizio apart is our people - and we believe everyone should have the opportunity to thrive. Here, you're encouraged to reimagine your possibilities: to grow, to be curious and to make real change happen. It's a place where your individuality is valued, your development is supported, and your ambition is celebrated. If you're ready to push boundaries and accelerate your career, Inizio is the best place to be.

About the role

We are seeking an experienced Maconomy ERP Cloud Solutions Architect specialising in core finance, project management, shared service centre, and process automation solutions. You will collaborate with finance partners to understand our needs and translate them into, scalable solutions using Maconomy ERP Cloud. You will define the architecture, creating solutions that combine architecture with data-driven automation and AI-enabled processes to ensure that financial operations are streamlined and optimised.

You will have strong consulting experience, with the ability to drive value identification, realisation, and business case development, ensuring that projects are aligned with business objectives and demonstrate clear return on investment (ROI).

You will report to our Lead Architect.

Key Responsibilities

Strategic Advice: Leverage consulting experience to assess client needs, advise on best practices, and lead the development of technology roadmaps that support business goals, focusing on finance operations such as General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Project and Portfolio Management, Enterprise Performance Management and Financial Reporting.

Business Case & ROI: Work closely with finance leaders to identify and quantify business value, create and validate business cases, and present ROI analyses. Ensure that proposed solutions deliver measurable financial and operational improvements.

Stakeholder Engagement: Collaborate with finance teams, Global process owners, IT departments, and other key stakeholders to gather requirements, create solution designs, and deliver technology solutions that are aligned with business needs and regulatory requirements.

Solution Architecture: Design, implement, and lead Maconomy Cloud Finance-based financial solutions that align with the organization's finance and business strategy. Develop robust architectures that integrate finance processes with Maconomy ERP Cloud applications.

Technology Leadership: Provide strategic oversight and hands-on guidance throughout the entire solution lifecycle—from requirement gathering, architecture design, configuration, development, testing, and deployment.

Value Realization: Drive post-implementation reviews to ensure value realization, providing ongoing support and strategic input to continuously improve financial systems and processes.

Innovation & Best Practices: Stay up to date on the latest Maconomy ERP Cloud capabilities and emerging technologies in finance. Apply innovative thinking to continuously evolve solution offerings, ensuring the organization is utilizing the best technology stack.

Project Management: Support the management of project delivery including timelines, budgets, resource planning, and risk management. Lead the execution of major finance transformation projects, ensuring that they are delivered on time and within scope.

Compliance & Governance: Ensure all solutions adhere to compliance, governance, and risk management protocols, especially in regulated industries.

About you

Experience

• 8+ years of experience in designing and implementing Maconomy Cloud Finance solutions, specifically in global company with financial shared services.
• Strong experience in a consulting role, delivering finance technology solutions and advising on best practices.
• Proven experience in business case creation, value identification, and delivering measurable ROI.

Technical Skills:

• Deep expertise in Maconomy Financials (General Ledger, Accounts Payable, Accounts Receivable, Asset Management, and Financial Reporting). PPM experience bonus.
• Experience in integrating Maconomy with other ERP systems and third-party applications.
• Understanding of cloud technologies and SaaS implementation approaches.
• Familiarity with AI-enabled analytics, Maconomy Digital Assistant (ODA), and Maconomy Autonomous services.
• Proven experience with Intelligent Automation frameworks — including RPA, AI/ML, NLP, or process mining.

Soft Skills:

• Strong leadership and stakeholder management skills, with the ability to engage and influence senior management.
• Problem-solving mindset with the ability to navigate complex financial systems and processes.

Certifications: Maconomy Cloud certification in Financials or ERP is a plus.

Our Pledge

At Inizio, we value inclusivity, recognize the power of diversity and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a dynamic work environment that values diversity, equity and inclusion. We aim to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications regardless of race, color, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability.

#LI-DT2 #LI-REMOTE

The Role:

The Client Value Partner (Energy) role is a key addition to our broader Value Engineering team and will play a crucial role in Celonis’ growth strategy. As a CVP, you will spearhead our mission of data-driven business transformation with our most strategic customers within the Energy industry. You will lead extensive teams of Celonis experts to ensure the success and satisfaction of some of our top customer base on their journey to realizing value with Celonis.

The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform their business while mobilizing the necessary Celonis resources. In collaboration with our cross-functional Celonis teams, you will drive measurable business impact across various processes and industries and accelerate the adoption of our platform.  The CVP will also champion transformational initiatives across Celonis and customer accounts, fostering innovation and strategic change to maximize value and drive business transformation.

We seek experienced professionals with a proven track record in managing executive relationships, driving profitable growth, and blending industry expertise with strong analytical and consulting skills. Join us at the forefront of one of the fastest-growing tech companies worldwide and help guide our customers to become the next Lighthouse Celonis customers.

The work you’ll do:

Accountable Program Lead & Engagement Manager

• Develop and maintain strong relationships with key stakeholders, including C-level internal / external executives, embedding Celonis into their strategic objectives.
• Ensure engagements are properly staffed leveraging resources from global cross-functional Celonis teams, such as Servicing, Product & Engineering
• Mentor customer on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform.
• Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance.

Driving Customer Value

• Responsible for the end-to-end customer value journey
• Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
• Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans.
• Resolve customer escalations orchestrating internal teams efficiently and effectively in a timely manner
• Internalize the customer's strategy and targets and drive Celonis delivery alignment to that strategy, ensuring that we support the customer in solving business-critical problems
• Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and meeting usage and adoption targets.

Community Builder and Customer Advocacy 

• Organize and lead customer advisory boards to address industry-specific challenges and innovations, establishing a structured feedback loop to continuously gather insights and improve products and services.
• Act as the voice of the customer within the company, ensuring alignment of product development and service offerings with industry needs and customer feedback, while collaborating with the customer advocacy team on advocacy strategies.
• Drive customer presence and sponsorship at key Celonis and industry events, serving as a Celonis leader at conferences, webinars, and through published thought leadership.
• Collaborate on innovation or new asset development in specific domains, and contribute to playbooks, resources, and tools for the value engineering team to enhance their effectiveness.

The Qualifications you need:

• Minimum 10 years of relevant customer success, strategy consulting, or related experience within the Energy industry required
• Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations
• Experience with AI-based transformation is a strong plus
• Deep exposure to and experience with successful change management practices
• Ability to navigate large global organizations and have the power of persuasion through data, facts and confidence
• Know how to successfully work with internal resources to design, pitch and sell opportunities with relevant subject matter experts and practice leads
• Possess a natural and consultative approach when engaging with senior executives
• Strong team player who inspires the team with a patient and entrepreneurial leadership style
• Project management: ability to organize and manage multiple streams
• Strong communication skills 
• Are self-motivated, proactive team player
• Are able to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders

Total compensation package will include base salary + bonus + equity + benefits. 

About the role  

We’re looking for a strategic, execution-focused leader to join our Product Development leadership team as Director of Product & Technology Operations. This role is responsible for driving the operational excellence, planning, and cross-functional coordination of our fast-paced and large-scale product and engineering function.

Reporting into the COO you will work closely with the Director of Product, Director of Engineering, CIO and CISO to bring structure and discipline to how we plan, operate, and execute. 

Key responsibilities 

Ops Leadership & Team Enablement 

• Deliver operational efficiency, tooling improvements, and process clarity across teams.
• Regularly review and identify opportunities to improve functional structure and approach, staying abreast of the latest industry trends.
• Ensure effective cross-discipline ceremonies and rhythms to ensure streamlined delivery and continuous improvement. 

Planning 

• Responsible for the annual and quarterly planning cycles (including roadmap definition, capacity and investment planning).
• Own the company-wide OKR framework, driving an outcome-focused approach to execution.
• Coordinate the cross-functional planning calendar and ensure inputs/outputs and repeatable.

Portfolio & Delivery Operations 

• Maintain an end-to-end view of the product and tech portfolio.
• Drive continuous improvement through the creation of consistent reporting on delivery health, team performance, and value realisation.
• Input into strategic and operational reviews, gathering information and preparing materials to support decision-making.

Strategic delivery 

• Act as the escalation and risk management point for high-impact delivery challenges.
• Ensure the effective running of a small but high-impact Programme Management function that supports complex, cross-cutting initiatives. 

Ideal candidate: 

• Proven experience in a senior tech/product strategy or operational role, ideally within a scaled tech org (250+).
• Modern understanding of current Product & Tech operating models and best practices.
• Empathetic leader, able to demonstrate the ability to create high-performing teams and influence change across the organisation.
• Excellent stakeholder management skills with strong influencing capability.
• Structured and analytical mindset and a bias for action.
• Able to articulate complex concepts and produce high-quality outputs.

Location: London (2 days a week in the office - Wednesday and Thursday's in Soho Square) 

The Role

Rightmove is accelerating its AI-enabled transformation across product development, operations, customer experience, and internal processes. This role manages strategic technology suppliers to deliver commercial value, contractual robustness, and safe, compliant adoption of AI and automation tooling. You will work closely with Engineering, Technology, Corporate IT, Data, Product, Legal, Information Security, Finance, and key partners to ensure compliance, drive efficiency, reduce cost, and support scalable, responsible innovation. 

What you'll be doing

Partner with technical teams to understand requirements, integration needs, and future AI capability plans, whilst also:

• Support end-to-end sourcing processes (RFIs, RFPs, RFQs) and commercial negotiations for AI and automation tools, focusing on total cost of ownership, quality, and risk management. 
• Build and manage strong supplier relationships. 
• Oversee performance metrics, risk assessments (cyber, regulatory), and compliance with security, governance and data protection requirements. 
• Lead quarterly business reviews and drive continuous improvement. 
• Tracking of tangible operational and commercial benefits 
• Ensure clarity on KPIs, SLAs, uptime, roadmap dependencies, and value realisation commitments. 
• Act as procurement business partner to product and engineering teams- building strong relationships with key stakeholders in these areas. 
• Collaborate with Technology, Finance, Legal, Data Protection, and Information Security to define requirements, support adoption, and articulate value.
• Deputise for the Procurement Manager as required. 

Were looking for someone who has:

• Proven end-to-end technology procurement experience across categories such as SaaS, cloud, data platforms, developer tools, and AI/ML tooling. 
• Experience in building and executing category strategies aligned to business objectives. 
• Experience managing complex supplier relationships, including structured performance and governance frameworks. 
• Skilled in commercial negotiation and contract review (MSAs, SOWs, licensing, SaaS agreements, data processing terms). 
• Understanding of AI, automation, and emerging technology procurement. 
• Ability to interpret technical and data governance requirements. 
• Experience working in a fast-paced, product-led, engineering focused environment. 
• Familiarity with the EU AI Act, UK data protection requirements, and cloud security standards.
• CIPS qualification or equivalent

We’re seeking a User Researcher to join our multidisciplinary Experience Design (XD) team, including Product Design, User Research, Content Design, and Design Systems. This role focuses on our B2B and B2B2C ecosystem, building a deep understanding of our Partners (Estate Agents) within a complex marketplace. You’ll shape product strategy through strategic and tactical research, embed insight into the product development process, and ensure Partner and consumer needs are represented clearly in decision-making across the organisation. 

The Role: 

• Focus on B2B and B2B2C relationships, building deep understanding of our Partners.  

• Develop insight into estate agents’ needs, behaviours, and commercial realities, alongside consumer impact. 

• Contribute to shaping product strategy through strategic and tactical research. 

• Embed insight into the product development process to drive evidence-based decisions. 

• Represent the voice of the Partner and end users across the product lifecycle. 

• Report to and work closely with the Lead Product Designer. 

What you'll be doing:  

• Partner with the Lead Product Designer and Head of Product to lead research projects that help shape product direction for the short and long-term.  

• Collaborate with Lead Product Designer, Head of Product, and Senior Product Manager to inform roadmaps. 

• Align research efforts with strategic business objectives and key results, and uncover insights for continuous improvement across the user experience. 

• Plan and conduct qualitative and quantitative research. 

• Lead generative discovery research and evaluative research for optimisation. 

• Develop and evolve research systems including UX metrics, segmentations, templates, and accessibility standards. 

• Strengthen recruitment processes and panel management for diverse participation. 

• Maintain and evolve the research & insights repository. 

• Triangulate insights with Data and Analytics, Market Research, Customer Experience, and Sales. 

• Deliver compelling and accessible storytelling of research insights. 

• Mentor Product Designers and cross-functional partners in user research. 

• Champion inclusive and accessible design practices. 

• Collaborate with Users Researchers to elevate research standards across the team. 

What you'll bring to the role:   

• Strong communication and storytelling skills, tailored to influence various audiences. 

• Expertise in qualitative and quantitative research methods, with strong analysis and synthesis skills. 

• Strategic thinking, able to balance user insights with business needs. 

• Empathy-driven relationship building with users, stakeholders, and cross-functional teams. 

• Curiosity and creativity in exploring new technologies and approaches, including the responsible use of AI in research. 

• Experience in scaling user research operations, frameworks and improving ways of working. 

• Strong advocacy for inclusive design and accessibility in research. 

• Passion for advancing user research as a practice and staying updated on industry trends. 

• Adaptability and flexibility in shifting priorities based on evolving needs. 

The Role: Technical Product Manager (AI Enablement)
Location: London office / Hybrid (2 days per week in the office)
Reporting to: Head of Technology Operations

The Role

Our AI Enablement team accelerates how product and engineering teams deliver value by enabling safe, effective, high‑quality adoption of AI‑native tools, practices and agentic workflows. We partner across the organisation to reduce friction, enhance developer productivity, and drive governed AI integration at scale. 

As the Technical Product Manager for the AI Enablement team, you will help shape how product development teams adopt AI responsibly and effectively; establishing platforms and enabling agentic workflows with patterns, frameworks, and enablement practices that scale across engineering and product development to increase productivity and quality. 

This is a highly cross‑functional role requiring strong technical fluency, exceptional stakeholder alignment skills, and a deep understanding of the product lifecycle and software engineering workflows. 

Key outcomes for this role:

Customer-Centric AI Enablement

• Internal engineering and product teams experience limited friction in the adoption of production-grade AI tools, agents and workflows that directly address the bottlenecks, friction, and inefficiencies in the product development lifecycle.  

Accelerated Time-to-Value

• Teams deliver software faster and more efficiently through AI‑enhanced product development, testing, documentation, and operational workflows. 
• High‑impact use cases are identified, validated, and rolled out systematically across teams.
   

Clear Business Alignment & Visibility

• AI enablement initiatives and the roadmap are tied directly to engineering productivity, business value streams, and strategic priorities.
• Communication of impact, tradeoffs, and adoption progress is transparent and visible to stakeholders.
   

Data-Driven Decision Making 

• Clear AI enablement metrics (adoption, velocity improvements, model performance, workflow usage) drive prioritisation and planning.
• Teams focus on the highest‑value problems through insight‑led prioritisation. 

Key Responsibilities:

Internal Customer Insights

• Maintain an understanding of engineering, product, QA, security, and operations teams’ AI needs, friction points, and opportunities.
• Use structured research, platform telemetry, surveys, and direct engagement to guide prioritisation.  

AI Platform & Capability Decision

• Working with Technology Leadership shape the internal AI platform strategy: capabilities, use cases, patterns, and adoption pathways.
• Define “what good looks like” for AI‑native and agentic workflows such as:  

*AI‑assisted generation and review 

*Test generation and validation 

*Documentation automation 

*Log/metric analysis and incident assistance 

*Internal AI agents supporting SSDLC tasks 

Product Roadmaps & Delivery

• Own and maintain a clear AI enablement roadmap that balances customer needs, capability maturity, governance, and organisational priorities. 

• Ensure tradeoffs and recommendations are well‑articulated with supporting data. 

• Ensure the successful end-to-end delivery of the roadmap.  

Governance, Safety & Scalability

• Partner with security, compliance, data, and architecture teams to ensure all AI adoption is safe, governed, and scalable. 
• Translate emerging risks and constraints into product decisions and prioritization frameworks.
   

Enablement & Adoption

• Create clear documentation, playbooks, and training materials for AI tooling and workflows. 

• Partner with engineering teams to pilot new AI capabilities, capture learnings, and scale successful patterns across product development. 

• Champion AI best practices and ensure enablement efforts are measurable, repeatable, and continuously improving. 

• Measure adoption, efficiency, quality, and report progress at key stakeholder forums. 

We're looking for someone who

• Has experience managing technical products (developer tools, ML/AI systems, automation platforms, and multi‑agent systems). 

• Understands the software development lifecycle, DevOps/SRE practices, and the realities of engineering and product delivery workflows. 

• Has strong empathy for engineers and enjoys spending time with users to deeply understand workflows and bottlenecks. 

• Can translate complex technical opportunities into clear business value and narrative. 

• Is highly structured, self‑directed, and capable of aligning diverse stakeholders. 

• Enjoys experimentation and can balance rapid iteration with risk‑aware governance. 

The Sponsorships Manager is responsible for growing, retaining and strategically developing Rightmove’s advertising sponsorship partnerships. This role owns sponsorship relationships end‑to‑end, from opportunity identification and proposition development through to deal execution, renewal and long‑term partner growth.

The role plays a critical part in protecting and growing the sponsorship revenue base and delivering incremental revenue growth. It requires strong media agency sales experience, senior sales management capability and the ability to lead complex, bespoke commercial deals across a large, cross‑functional organisation.

This role can be based from our London or Milton Keynes office.

What you'll do:

• Shape and evolve Rightmove’s sponsorship strategy and growth roadmap alongside the Head of Third Party Advertising and senior leadership.
• Identify, create and sell high‑value, bespoke sponsorship propositions aligned to Rightmove’s products, audiences and ambitions.
• Own the full sales lifecycle end‑to‑end - from pitch and negotiation through to contract, delivery and renewal.
• Lead complex, high‑value negotiations with senior clients and agency stakeholders.
• Take full ownership of sponsorship revenue, including forecasting, pipeline health and deal progression.
• Act as the senior commercial owner for sponsorship partners, driving retention, expansion and multi‑year growth.
• Lead proactive renewal strategies and long‑term partnership planning.
• Bring teams together across Product, Marketing, Ad Operations, Legal, Finance and Data to ensure successful delivery.
• Remove internal blockers, balancing commercial ambition with operational reality.
• Serve as a senior commercial interface with media agencies, using deep knowledge of trading models and buying behaviours to shape strategy and propositions.
• Use market insight and partner feedback to inform strategy, refine propositions and unlock future opportunities.
• Track performance, ROI and renewal health, using data to guide decisions, reporting and growth opportunities.

What you'll need:

• Proven success in senior sales or commercial leadership roles, with ownership of high-value revenue targets and pipelines.
• A strong track record of closing complex, high‑value deals and negotiating at senior stakeholder level.
• Deep experience in media, sponsorship or partnership sales, including working closely with external agencies.
• Excellent commercial judgement, balancing immediate revenue with long‑term strategic value.
• The ability to juggle multiple high‑value opportunities while maintaining rigorous pipeline discipline and accuracy.
• Strong strategic thinking, with a knack for spotting opportunities and shaping market‑facing propositions.
• A confident, credible communication style, able to influence senior internal and external stakeholders.
• A highly collaborative approach, with experience leading cross‑functional delivery.
• A proactive, accountable mindset and comfort operating in a fast‑paced, evolving commercial landscape.

The role 

The role will involve working across a range of areas to support the information security needs of a busy, high-profile website, as well as an administrative IT environment that supports nearly 1,000 people across 3 office locations with many remote workers. As well as working closely with the other members of the Information Security team, the role will also require extensive engagement across other teams across Rightmove (including IT, Engineering etc.) to ensure security objectives are being met, incidents are being responded to effectively, and our security stance remains strong.  

What you’ll be doing 

• Providing technical leadership and acting as a subject matter expert on information security best-practice. 

• Planning and delivering projects to achieve our information security objectives. 

• Collaborating with the IT Infrastructure team on the security elements of migrating Windows estate into Azure.  

• Advising our website platforms teams on security considerations impacting our website hosting environment in Google Cloud Platform & GKE. 

• Working with team members and service providers on SIEM and XDR tooling and establishing processes and playbooks to support incident response and SOC activities.  

• Playing a leading role in managing incident response activities and engaging with third party DFIR specialists where necessary.  

• Leading threat hunts to proactively discover potential compromises before they lead to bad security outcomes. 

• Working with team members and external partners on penetration tests and red team engagements to assess our security posture, along with our detection and recovery capabilities. 

• Helping to evaluate our response to regulatory/legislative requirements and recommending improvement actions where necessary (e.g. FCA compliance, ISO27001, PCI-DSS, GDPR etc). 

• Keeping up to date with cyber threat intelligence and emerging attack vectors, always evaluating the materiality of the threat to Rightmove and helping shape our response. 

• Coaching and developing your people, with regular 1-to-1s and continuous feedback. 

• Supporting your team members by actively removing blockers

We’re looking for someone who 

• Has a passion for Information Security and understands how this is embedded into an organisation. 

• Can manage their own workload, making decisions on what tasks need to be prioritised. 

• Is confident to communicate and collaborate with internal and external stakeholders, either individually or in group settings, and across a variety of levels of seniority and technical understanding. 

• Can reach decisions, even if they are difficult, and is able to provide a clear explanation of the rationale and approach taken. 

• Can be trusted to keep confidences, and displays a high level of professional integrity. 

• Follows through on commitments and can be relied upon to get things done. 

• Is proactive, hands-on and wants to make things better. 

What you’ll bring to the role 

• Minimum of five years working in a technical security-based role.  

• A high-level Security qualification such as a CISSP, SANS Cyber Defence, EC-Council Certified Security Analyst, OSCP etc. 

• Professional experience in three or more of the following areas (and a willingness to learn about the others): 

• Securing Windows, Active Directory and M365 environments 

• Linux security 

• Container security 

• Cloud security (ideally in GCP and / or Azure environments) 

• Microsoft 365 security (including Defender, Purview etc.) 

• SIEM, SOAR and EDR / XDR systems  

• Incident Response. 

• Strong understanding of networking principles including TCP/IP, DNS etc. and commonly used Internet protocols such as SMTP, HTTP etc. 

• Experience working in IT security in a cloud hosted environment.  

• Good data processing skills – experience with Google SecOps, ELK, Splunk or similar would be beneficial  

• Report writing and note taking skills.  

• Ability to prioritize both operational and project demands. 

• Line management experience. 

• Ability to handle high pressure situations in a productive and professional manner.

The Role: Platform Engineering Manager (Cloud Foundations)

Location: London / Hybrid (2 days per week in office) 

Reporting to: Head of Technology Operations

The Role 

 Rightmove’s Cloud Foundations team delivers the secure, reliable, scalable and cost‑optimised platform foundations used by hundreds of engineers and dozens of mission‑critical services. As we ensure safe, low friction delivery of core services and operate at scale, the Engineering Manager will lead a team providing cloud platforms and infrastructure, cloud security, governance, automation, and operational excellence.  

This position blends people leadership, cloud operations, platform engineering, security governance, and FinOps. The successful candidate brings deep operational experience in product‑led technology companies and understands how to run cloud foundations as a modern internal platform. 

Key Outcomes for This Role 

Strategy, Delivery and Execution 

• Through working with your team, key stakeholders, and the platform product manager, we provide a cloud platform strategy and roadmap that aligns to Rightmove business goals and our internal customer’s needs.  

• The team provides accurate estimates and realistic plans. 

• The platform roadmap, initiatives/projects, and OKRs are well managed and delivered in line with expectations. 

People Leadership & Team Development 

• Through coaching and mentoring engineers, setting clear, achievable development goals and provides actionable feedback, they improve skills, confidence, and impact. 

• Individual growth plans align with team objectives and organisational priorities. 

• Engineers are supported to designing and delivering scalable, secure, resilient platform services without micromanagement. 

• Achievements are recognised and rewarded, performance issues are addressed early and fairly.  

• There is an inclusive, psychologically safe environment; with leadership tailored to individual strengths and motivations. 

Platform Engineering, Operations & Reliability 

• Cloud platform and key services are reliable, incident detection and resolution are smooth due to proactive monitoring, well‑maintained alerts/logs, and complete observability coverage. 

• Platform resilience and DR planning/testing strategy is defined and operational, working across the business with validated requirements and outcomes. 

• Backup, restore and resilience mechanisms are regularly tested, ensuring the platform can recover predictably. 

• Incident management processes are consistently followed, including timely post‑incident reviews (PIRs) and completion of follow‑up actions. 

• On‑call is well staffed, sustainably operated, and fosters a healthy on‑call culture. 

• Automation (AI‑driven or traditional) delivers increased speed, reduced toil, and enhanced reliability. 

• Support requests are triaged and responded to promptly, with prioritisation based on upstream impact. 

• Capacity and cloud spend are effectively managed—no incidents caused by under‑provisioning, and costs are controlled by avoiding unnecessary over‑provisioning. 

• Finops culture is embedded with tooling and process across product development teams 

• Vendor relationships are managed, supplier due diligence is completed on time, contract costs and SLAs are negotiated as needed. 

• Continuous improvement culture is embedded: teams regularly evaluate performance, reliability and cost efficiency, feeding learnings back into the platform. 

Governance, Guardrails & Security 

• Infrastructure‑as‑Code, Policy‑as‑Code and automated guardrails accelerate delivery while strengthening governance and consistency across the platform. 

• Secure software delivery practices and policies are followed, vulnerabilities are managed within SLAs, Platform configuration standards are maintained (CIS Benchmarks). 

• Cloud security policies, governance standards and privacy controls consistent with predefined roles, least‑privilege IAM patterns and role-based access practices are implemented and followed 

• The organisation meets regulatory, contractual and audit obligations, maintaining documentation, policies and process evidence for compliance reviews