Technical Customer Service Advisor I Bókun

About Tripadvisor 

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.

Job Location: Hybrid

This role is a hybrid position that requires 2 days per week in our Oxford office.

About Bókun

Bókun is a business management software created specifically for tours, attractions, and experience suppliers. It is the complete booking and channel management solution for extraordinary experiences, and its vision is to power the travel experience industry, driving more bookings for operators, connecting new channels, and enabling 3rd parties to build and connect to our platform, while optimizing supplier operations with new tools and services to support business growth. Bókun acts as a booking engine, channel manager, marketplace, price management tool, and more. Founded in 2012, Bókun's customer base is global, ranging from local suppliers to Fortune 500 companies.

What you’ll do:

As a Technical Support Advisor at Bókun, you will be part of the Escalation Team, playing a key role in diagnosing and resolving technical issues while ensuring a seamless customer experience. You will handle a diverse range of technical challenges — from troubleshooting complex incidents to investigating in-depth cases that require strong analytical thinking, mediation, and negotiation skills. Using all available tools and resources, you’ll accurately triage and resolve customer issues or escalate them to the appropriate teams as needed. This role involves managing inbound and outbound communication in English and Italian across multiple channels, including email, phone, video calls with screen sharing, and chat. You will be responsible for researching and replicating reported problems, raising detailed bug reports, and proactively following up on open tickets to ensure timely resolution. In addition, you’ll maintain clear troubleshooting documentation, act as an internal escalation point for Tier 1 support cases, and collaborate closely with technical teams to manage escalations effectively. Success in this role depends on your ability to combine strong technical acumen with excellent communication and interpersonal skills to deliver high-quality support that meets key performance goals such as response time, quality, and customer satisfaction.

The ideal candidate will possess:

• 1–3 years of proven experience in a customer service or technical support role, ideally within the B2B sector.
• Strong problem-solving mindset with the ability to apply analytical and investigative skills to resolve customer issues creatively and independently.
• Basic working knowledge of CSS, HTML, and website CMS tools.
• A customer-focused attitude — enthusiastic, courteous, assertive, and proactive in driving engagement and resolution.
• Excellent teamwork skills, with a positive, friendly, and can-do approach when collaborating with both customers and colleagues.
• Openness to learn new and complex topics, constructive feedback and adaptability to business changes.
• Confidence and professionalism in handling complaints, mediating conflicts, and troubleshooting technical issues.
• Experience in the travel, tourism, leisure, or hospitality industries is a plus, but not essential for candidates with a strong passion for customer care.
• Experience working toward customer satisfaction targets and operational metrics, including quality, efficiency, and handle time.
• Fluency in written and spoken English and Italian.
• Ability to multitask effectively in a fast-paced environment, identify next steps, and follow through with precision.
• Flexibility to work shift patterns, including occasional weekends.

What We Offer 

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
• “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.
• Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.

Our Cultural Pillars:

Traveler first

We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. 

Execution is our edge

We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. 

We succeed together

The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

#LI-JP

#LI-Hybrid 

This role is an Onsite Role: This role requires full-time presence at our Oxford, NC facility.

JOB OVERVIEW

The Senior Manager, Learning & Development – North America Manufacturing & Distribution is a hands-on, business-connected leader who brings learning to life where it matters most—on the plant floor and in distribution centers. This role designs and delivers practical, high-impact learning that strengthens safety, quality, productivity, and leadership capability across North American operations. With a strong bias for action, this leader partners closely with Operations, Safety, Quality, HR, and Corporate Learning & Development to translate real business needs into learning that sticks, scales, and supports our teams every day.

RESPONSIBILITIES

You’ll lead learning from strategy through execution, balancing enterprise alignment with day-to-day operational impact:

• Own and execute the Learning & Development strategy for North America Manufacturing and Distribution, aligned to safety, quality, cost, service, and people priorities.
• Collaborate closely with the Corporate Learning & Development Senior Manager to co-develop content that is consistent with enterprise-wide learning frameworks, standards, and strategy, while tailoring solutions for operational environments.
• Design and deliver practical, job-relevant onboarding and development experiences for frontline employees, supervisors, and site leadership teams.
• Serve as a visible, hands-on facilitator for critical programs, spending meaningful time on-site to build trust and credibility with frontline teams.
• Partner with Operations, Safety, Quality, HR Business Partners, and Corporate L&D to embed learning into daily operations, leader routines, and standard work.
• Create simple, scalable learning tools—such as playbooks, leader guides, and on-the-job resources—that support consistent execution across sites.
• Translate operational challenges into learning solutions that improve performance and reinforce a culture of continuous improvement.
• Measure learning impact using operational and people outcomes, using insights to continuously refine and improve programs.

WHO YOU ARE

You’re an execution-minded learning leader who thrives in fast-paced, operational environments and understands the value of both local impact and enterprise alignment. You bring credibility, curiosity, and resilience to your work—and you’re equally comfortable rolling up your sleeves on the floor, partnering with site leaders, or collaborating with corporate peers. You influence through strong relationships, practical solutions, and follow-through, not hierarchy.

• Action-oriented, with the ability to translate enterprise learning strategy into practical, site-level execution.
• Credible and relatable with frontline teams, supervisors, and operations leaders.
• Collaborative by nature, with a strong ability to co-create and align with Corporate L&D partners.
• Skilled at influencing without authority and navigating complex, matrixed environments.
• Comfortable driving change, prioritizing what matters most, and adapting quickly in dynamic settings.

QUALIFICATIONS

• 8–12+ years of Learning & Development experience, ideally within manufacturing, distribution, or supply chain environments.
• Demonstrated experience designing and delivering learning for frontline employees and operational leaders.
• Strong facilitation, coaching, and stakeholder partnership skills.
• Experience working in matrixed organizations and partnering with enterprise or corporate L&D teams.
• Ability to operate effectively in hands-on, fast-moving environments with a bias for action.
• Willingness and ability to travel regularly across North America.

We’re seeking driven individuals who are excited to shape the future of beauty. Even if you don’t check every box, your unique perspective and experience might be just what we need.

Revlon is unable to sponsor or transfer employment visas for this role; candidates must be legally authorized to work in the United States without current or future visa support.

#LI-Onsite #LI-CH2

The base pay range for this position is $100,000.00 - $120,000.00 / year; however base pay offered may vary depending on skills, experience, job-related knowledge, and geographic location. Certain positions may also be eligible for short-term incentives as part of total compensation.

Employees (and their families) are eligible for medical, dental, and vision benefits. Employees are covered by the company-paid basic life insurance policy and company-paid short-term disability insurance (the benefit commences upon hire and allows for a portion of base salary for up to 26 weeks if you are disabled). Other benefits offered to employees include but are not limited to the following: long-term disability, supplemental life insurances, flexible spending accounts, critical illness insurance, group legal, identity theft protection, etc. Employees are also able to enroll in our 401k Retirement Savings Plan.

Employees will also receive 3 weeks of vacation, pro-rated based on date of hire for the 1st year of employment and twelve paid holidays throughout the calendar year. Vacation will depend on role.

Your Opportunity

Scion is paving a path in student living and the Facilities Technician is an integral part in the execution of our vision. This position responds to maintenance and repair service requests, carries out preventive maintenance tasks, prepares apartments for turnovers, and stays on top of requesting required supplies in a timely matter. The Facilities Technician ensures safety and functionality of the property’s buildings and equipment and ensures optimal service is provided to our customers.

The Facilities Technician is a solution-oriented professional who excels in a fast-paced, agile, collegiate environment. This role demands superior customer service and unwavering follow through.

Your Benefits

• FLSA Status Non-Exempt
• Discretionary annual bonus
• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Paid Maternal Leave
• Parental Leave
• Learning reimbursement opportunities

Your Responsibilities

• Demonstrate proficiency in Entrata and CMMS systems for logging of service requests and completed work in a timely matter.
• Maintain the physical condition of the property according to The Scion Group’s Standard Operating Procedures, OSHA and Industry standards.
• Perform physically demanding work to maintain the asset, and other property features to minimize liability concerns.
• Execute maintenance objectives and daily assignments with the Facilities Supervisor.
• Diagnose and perform minor and routine maintenance/repair in a timely and professional manner.
• Assure all service requests are completed daily.
• Document work performed and parts used; and submit daily upon completion, including legible notes on what was done, the supplies used, further follow-up and materials needed, date and signature of completion.
• Promote good public relations with residents, service staff, contractors, and management through great “people” attitude and resident trust.
• Inspect vacated apartments and records necessary repairs and maintenance, informing the Facilities Supervisor of needed services and repairs.
• Routinely perform duties including basic appliance repair, general carpentry, plumbing/fixture repair, painting, and basic electric & lighting to make apartments ready on a timely basis, and ensure meeting completion dates set by the General Manager/Property Manager.
• Routinely inspect interior common areas and the exterior of the property, ensuring daily upkeep of all common areas with company standards, and all the light fixtures are in working order.
• Complete preventive maintenance tasks on all equipment and operating systems to ensure warranty compliance and extended useful life, inspecting units and common areas for fire extinguishers, smoke alarms, CO2 alarms, filter changes, active utilities, and any work needed.
• Clean coils and condensers, lubricate equipment, maintain air filters and perform minor repair work as assigned.
• Perform routine clean up at repair location or in maintenance shop, keeping working area clean and safe.
• Maintain parts and supplies inventory, as authorized. Cleans and organizes the workshop, storerooms, boiler rooms, and utility rooms.
• Unlock apartment doors and accompanies/escorts various vendors as needed.
• Keep drainage grills on grounds clear of leaves.
• Clean pools; adjust and maintain chemicals to proper levels, if needed.
• Pressure wash sidewalks, buildings, pool decks etc.
• Assist in snow removal at property, as required.
• Set up and take down tables, chairs, etc. for tenant functions.
• Assume responsibility for after-hours emergencies at the direction of the supervisor.
• Maintain required property uniform and present a professional appearance and attitude.
• Undertake training related to job duties as deemed necessary.

The responsibilities listed above may not be all-inclusive.

What We Require

• High school/GED or trade school diploma and a minimum of 1-3 years of full-time general maintenance experience, or an equivalent combination
• EPA 608 Type I certification
• Certified Pool Operator (CPO), or intention to obtain within six months
• Clear and effective communication skills
• Knowledge of key management and security systems
• Knowledge of safety procedures with a safety conscious attitude, record of punctuality and dependability, ability to work with pressure of aggressive deadlines, and flexible schedule to accommodate after-hours and weekend emergencies
• Valid driver’s license
• Demonstrated ability to access computer programs and use or learn basic computer operations related to position requirements (ie. Entrata, CMMS, Building Automation system & Digital Control System)
• Ability and willingness to travel when required
• Ability to stand 8 hours or longer per day and lift up to 100 lbs. as necessary

Operational Details

• Job location is at the assigned property. May be required to travel periodically.
• Serves in an “on-call” capacity, except during approved PTO periods.

The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.

IND3 #wearehiring #werehiring 

Your Opportunity

Scion is paving a path in student living and the Facilities Technician II is an integral part in the execution of our vision. This position responds to maintenance and repair service requests, carries out preventive maintenance tasks, prepares apartments for turnovers, and stays on top of requesting required supplies in a timely matter. The Facilities Technician II ensures safety and functionality of the property’s buildings and equipment and ensures optimal service is provided to our customers.

The Facilities Technician II is an experienced technician who excels in a fast-paced, agile, collegiate environment. This role demands superior problem solving, technical abilities and unwavering follow through.

Your Benefits

• FLSA Status Non-Exempt
• Discretionary annual bonus
• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Paid Maternal Leave
• Parental Leave
• Learning reimbursement opportunities

Your Responsibilities

• Demonstrate proficiency in Building Automation Systems (BAS), Entrata and CMMS systems for timely logging of service requests and completed work.
• Maintain the physical condition of the property according to The Scion Group’s Standard Operating Procedures, OSHA and Industry’s standards.
• Perform physically demanding work to maintain the asset, and other property features to minimize liability concerns.
• Assume responsibility (as required) over operating, system monitoring/diagnostics, and preventative testing for major building systems such as: chilled water systems with fan coil units, air handling units with outside condensers including roof top units (RTU), building stationary boilers, hot- & cold-water distribution systems (plumbing, pressure/pneumatic/storage tanks, variable frequency drive (and pumps & motors), domestic hot water heaters, building automation systems (BAS), electrical distribution systems, switchgears and controls, generators, uninterrupted power supply (UPS), elevators and lifts, parking structures (ventilation/drainage systems, T-Joints), entrance & exit gates and overhead doors, shingled/tarred roof, TPO membrane roofing system, EIFS, brick, vinyl, & cementitious sideboard, ACP, curtain walls, and insulated glass units (IGUs).
• Operate system monitoring/diagnostics, preventative testing for life safety systems such as: fire pumps, fire alarm monitoring panels, dry/wet sprinkler systems, visual and audible alarms, back flow preventers, smoke detectors, CO2 sensors/alarms, fire extinguishers, emergency lighting, means of egress, and fire dampers.
• Assist in creating emergency and disaster preparedness plans and protocols.
• Maintain key management protocols and security, unlocking apartment doors and accompany/escort various vendors as needed.
• Coordinate delivery and work schedules with vendors, contractors as approved by the Facilities Supervisor.
• Coordinate maintenance objectives and daily assignments with the Supervisor.
• Diagnose and perform routine maintenance/repair in a timely and professional manner.
• Assure all service requests are completed daily.
• Document work performed and parts used; and submit daily upon completion, including legible notes on what was done, the supplies used, further follow-up and materials needed, date and signature of completion.
• Promote good public relations with residents, service staff, contractors, and management through great “people” attitude and resident trust.
• Inspect vacated apartments and record necessary repairs and maintenance, informing the Facilities Supervisor of needed services and repairs.
• Routinely perform duties including basic appliance repair, general carpentry, plumbing/fixture repair, painting, and basic electric & lighting to make apartments ready on a timely basis, and ensure meeting completion dates set by the General Manager/Property Manager.
• Routinely inspect interior common areas and the exterior of the property, ensuring daily upkeep of all common areas with company standards, and all the light fixtures are in working order.
• Complete preventive maintenance tasks on all equipment and operating systems to ensure warranty compliance and extended useful life.
• Clean coils and condensers, lubricate equipment, maintain air filters and perform minor repair work as assigned.
• Perform routine clean up at repair location or in maintenance shop, keeping working area clean and safe. 
• Maintain parts and supply inventory, as authorized.
• Clean and organize the workshops, storerooms, boiler rooms, and utility rooms.
• Clean pools; adjust and maintain chemicals to proper levels, if needed.
• Pressure-wash sidewalks, buildings, pool decks, etc.
• Assist in snow removal at property, as required.
• Assume responsibility for after-hours emergencies at the direction of the company supervisor/manager.
• Undertake training related to job duties as deemed necessary.

The responsibilities listed above may not be all-inclusive.

 What We Require

• High school/GED or trade school diploma and with minimum of 3-5 years of full-time general maintenance experience, or an equivalent combination
• HVAC certification/EPA 608 certification (Core, Type I, II & III)
• Certified Pool Operator (CPO), or intention to obtain within six months
• Clear and effective communication skills
• Knowledge of key management and security systems
• Knowledge of safety procedures with a safety conscious attitude, record of punctuality and dependability, ability to work with pressure of aggressive deadlines, and flexible schedule to accommodate after-hours and weekend emergencies
• Valid driver’s license
• Demonstrated ability to access computer programs and use or learn basic computer operations related to position requirements (ie. Entrata, CMMS, Building Automation system & Digital Control System)
• Ability and willingness to travel when required
• Ability to stand 8 hours or longer per day and lift up to 100 lbs. as necessary

Operational Details

• Job location is at the assigned property. May be required to travel periodically.
• Serves in an “on-call” capacity, except during approved PTO periods.

 The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.

IND3 #wearehiring #werehiring 

This role is an Onsite Role: This role requires full-time presence at our Oxford, NC office.

This role will guide, mentor, train, and coach his/her direct reports to be productive, engaged, and quality contributors within their team and the overall functional group. The supervisor will communicate, assign, and monitor department goals, activities, quality of work, and objectives to all team members. The supervisor will also track and report any shortfalls in the progress of the production schedule/and or plan. 

Other critical responsibilities include: 

• Lead and monitor daily production for assigned value stream.
• Supervise and lead the activities associated with filing and assembly by providing work direction, production schedules, training for continuous improvement, and mentoring for assigned associates.
• Understand and implement the business unit policies and procedures driving associate with an emphasis on safety, quality, teamwork, and continuous improvement.
• Monitor compliance to ensure orders are completed on time and desired finished goods inventory levels are maintained.
• Perform data collection and provide metrics and reporting as required.
• Communicate daily with Operations manager proactively providing solution to problems and concerns.
• Serve as Back up to the Operations Manager of the Business Unit (BU) (as needed).

Responsibilities:

• Management
  
  
• Assigns associates to the line, communicates necessary pass up/pass down information necessary for proficient shift handoff, ensures employees are working safely and compliant with plant safety rules and GMP guidelines.
• Responsible for leading improvement projects and initiatives aligned with the business strategic imperatives to include, but not limited to: Safety, Employee Morale, Quality, Waste reduction, Direct & Indirect Labor Costs, and OEE.
• Focus line ownership: Assessment of current state, establishing targets, development of glide paths, develop and execute action items and achieve targeted results. 
• Establish staff and manpower requirements to achieve compliance in meeting scheduled workloads. Ensure activities within the Unit across all shifts comply with expectations set forth and are consistent with Department objectives and policies. Ensure all equipment is operational and performs within expected tolerances.
• Solve production issues and drive continuous improvement, reduce waste, minimize changeovers and machine down-time, ensure all operation employees have defined job duties and expectations, and are managed.
• Timely corrective action should take place when needed.
• Interface with all other sites functional areas as needed (HR, Quality, WHSE, Planning, Payroll, etc.) Facilitates employee communication meetings as necessary, staff lines effectively, balancing Revlon full-time and temporary associates.
• Maintains good associate relations and morale.
• Attend various meetings to meet business needs. Supervise and validate line performance during NPD trials. 
  
  
• Development of People:
  
  
• Strive to make the Oxford site a great place to work by: proactively developing people (cross training, projects)
• Address all issues, concerns, and disciplinary actions promptly and effectively.
• Innovation – Provide challenges, changes, ideas, and suggestions to drive the organization forward.
• Provide/facilitate training as needed.
• Ensure that all appropriate records are accurate and maintained within guidelines.
• Ensures that plant procedures and policies are enforced accordingly and drives accountability for those that are not in compliance.
• Facilitating employee feedback and annual performance reviews for subordinates. 
  
  
• Quality:
  
  
• Ensure that associates are efficiently producing product complaint with Revlon and governmental guidelines and specifications.
• Investigates and determines root causes and corrective actions for product out of specifications.
• Interact with Quality to resolve problems or issues affecting areas of responsibility.  
• Maximize line uptime and throughout through efficient use of associates and equipment.
• Ensures the product is being produced at the highest quality standards.
• Review scrap and potential quality concerns and providing resolution.
• Review and sign appropriate paperwork.
• Ensures that all necessary paperwork is appropriately completed in a prompt and efficient manner.
• Ensure paperwork is maintained and up to date as per company requirements and policies.
• Work with quality resources as needed to implement any new requirements due to new products or new regulations. 
  
  
• Financial:
  
  
• Responsible for operational financial aspects of the shift assigned: Control of Labor – Direct (productive effort); Indirect (support effort); Nonstandard (Rework & First pass yield issues); Material – performance to established standards & minimization of waste. 

Qualifications:

• Prefer a 4-year BS or BA preferred degree in an engineering discipline, but other areas of study will be considered with appropriate and relevant experience and 5-7 years of experience required.
• Experience Proven track record of supervision of associates in a production environment, preferably drug and/or cosmetic.
• Knowledge of production equipment, especially safe operating techniques, product capabilities and troubleshooting methods.
• Must possess teamwork characteristics with the ability to motivate, communicate and proactively develop associates.
• High level of personal commitment, motivation, and intensity with demonstrated leadership in a production environment.
• Knowledge and experience with operations in an FDA – GMP environment.
• Significant communication skills – verbal and written.

#LI-Onsite #LI-JL1

Revlon is unable to sponsor or transfer employment visas for this role; candidates must be legally authorized to work in the United States without current or future visa support.

The base pay range for this position is $70,000.00 - $85,000.00 / year; however base pay offered may vary depending on skills, experience, job-related knowledge, and geographic location. Certain positions may also be eligible for short-term incentives as part of total compensation.

Employees (and their families) are eligible for medical, dental, and vision benefits. Employees are covered by the company-paid basic life insurance policy and company-paid short-term disability insurance (the benefit commences upon hire and allows for a portion of base salary for up to 26 weeks if you are disabled). Other benefits offered to employees include but are not limited to the following: long-term disability, supplemental life insurances, flexible spending accounts, critical illness insurance, group legal, identity theft protection, etc. Employees are also able to enroll in our 401k Retirement Savings Plan.

Employees will also receive 3 weeks of vacation, pro-rated based on date of hire for the 1st year of employment and twelve paid holidays throughout the calendar year. Vacation will depend on role.

The Role:

The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations. As a key presence on the sales floor, the Floor Lead exemplifies outstanding interpersonal skills and consistently embodies Mejuri’s values. A natural motivator and collaborative team player, they inspire the team with a can-do attitude, creating an engaging and dynamic environment for both staff and customers.

Retail leaders at Mejuri are engaging, nimble, creative and driven. Join us in redefining luxury—one customer, one team member, and one exceptional experience at a time.

Customer:

• STACK: Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
• STACK Leadership: Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team.
• Services: Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
• KPIs: OPH, NPS (85%<), SPH, STACK Leader Segment: Conversion and Sales Success.

Operations:

• Inventory. Participate as needed in the execution of inventory & cycle counts on a monthly basis, ensuring teams have proper technology in place and troubleshooting guidance where needed.
• Order Fulfillment: Participate as needed the back of house flow to support in-store sales, phone sales or BOPIS, ensuring efficiency with packaging and order delivery standards.
• Storage & Organization: Support in maintaining organizational integrity of our BOH up to and including display inventory and sellable inventory, packaging, and all supplies.
• Systems & Technology: Proficient in using point-of-sale systems, inventory management software, and other retail technology.
• Shrink: Support in mitigating internal, external and administrative loss of product.
• Escalations: Participate in Identify and escalate opportunities, gaps, risks and roadblocks with urgency and partner as needed with cross functional teams to resolve.

Merchandising:

• Merchandising: Participate in the maintenance of Mejuri’s brand standards of visual presentation, cleanliness and functionality are upheld.
• Fixtures & Maintenance: Support with validating the integrity of all display forms, graphics, furniture, and decor items to manage costs and propel the brand, notifying appropriate teams when display tools are missing or damaged.
• Visual Standards: Participate in coaching and informing all store team members on updates or changes to Visual Merchandising standard practices.
• Merchandising: Participate in ensuring that Mejuri brand standards of visual presentation, cleanliness and functionality.
• Escalations: Flag, identify and action any inefficiencies.

People:

• Onboarding: Participate in the successful integration of new talent to our store teams.
• Assessing: Validate the regular and accurate assessment of our people against performance review criteria and KPIs.
• Engaging: Build healthy relationships with our people and establish a positive and engaging work environment.
• Employee Relations: Adhere to and validate our policies and compliance practices.

What you'll bring to the team:

• Experience in a high volume retail environment.
• Adaptable with the ability to think creatively and quickly.
• Excellent organization and analytical skills.
• Critical thinking ability - identify potential challenges and develop action plans.
• Physical requirements: Ability to stand for 8 hours, lift up to 50 lbs.
• Must be able to work evenings, weekends & holidays in alignment with the stores availability requirements.

Benefits at Mejuri:

• US & CA ONLY: Comprehensive medical, dental, and mental health coverage, designed with flexibility, inclusivity & reproductive health in mind.
• US ONLY: Opportunity to utilize 401(k) & commuter benefits plans.
• UK ONLY: Comprehensive medical benefits including PMI, Cashplan, and Pension program.
• Paid time off – inclusive of vacation and sick days.
• 4 months of 80% parental leave salary top-up and personalized return to work plans.
• Monthly retail bonus program.
• Regular feedback via performance reviews.
• A robust in-house retail learning program.
• Generous product discount!

#LI-Onsite

Looking for the perfect next opportunity is a big decision. Mejuri recognizes the importance of pay transparency when it comes to salary ranges as it empowers individuals through the hiring process and supports them in making an informed decision. This role currently has a base pay range of  £15-£16-  per hour based on a candidate’s experience and qualifications.

About Tripadvisor 

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.

What We Offer 

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
• “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.
• Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.

Our Cultural Pillars:

Traveler first

We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. 

Execution is our edge

We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. 

We succeed together

The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

#LI-JP

#LI-Hybrid

This role is an Onsite Role: This role requires full-time presence at our Oxford, NC office.

Overview:

This role will guide, mentor, train, and coach his/her direct reports to be productive, engaged, and quality contributors within their team and the overall functional group. The supervisor will communicate, assign, and monitor department goals, activities, quality of work, and objectives to all team members. The supervisor will also track and report any shortfalls in the progress of the production schedule/and or plan. 

Other critical responsibilities include: 

• Lead and monitor daily production for assigned value stream.
• Supervise and lead the activities associated with filing and assembly by providing work direction, production schedules, training for continuous improvement, and mentoring for assigned associates.
• Understand and implement the business unit policies and procedures driving associate with an emphasis on safety, quality, teamwork, and continuous improvement.
• Monitor compliance to ensure orders are completed on time and desired finished goods inventory levels are maintained.
• Perform data collection and provide metrics and reporting as required.
• Communicate daily with Operations manager proactively providing solution to problems and concerns.
• Serve as Back up to the Operations Manager of the BU (as needed).

Responsibilities:

• Management
  • Assigns associates to the line, communicates necessary pass up/pass down information necessary for proficient shift handoff, ensures employees are working safely and compliant with plant safety rules and GMP guidelines.
  • Responsible for leading improvement projects and initiatives aligned with the business strategic imperatives to include, but not limited to: Safety, Employee Morale, Quality, Waste reduction, Direct & Indirect Labor Costs, and OEE.
  • Focus line ownership: Assessment of current state, establishing targets, development of glide paths, develop and execute action items and achieve targeted results. 
  • Establish staff and manpower requirements to achieve compliance in meeting scheduled workloads. Ensure activities within the Unit across all shifts comply with expectations set forth and are consistent with Department objectives and policies. Ensure all equipment is operational and performs within expected tolerances.
  • Solve production issues and drive continuous improvement, reduce waste, minimize changeovers and machine down-time, ensure all operation employees have defined job duties and expectations, and are managed.
  • Timely corrective action should take place when needed.
  • Interface with all other sites functional areas as needed (HR, Quality, WHSE, Planning, Payroll, etc.) Facilitates employee communication meetings as necessary, staff lines effectively, balancing Revlon full-time and temporary associates.
  • Maintains good associate relations and morale.
  • Attend various meetings to meet business needs. Supervise and validate line performance during NPD trials. 
• Development of People:
  • Strive to make the Oxford site a great place to work by: proactively developing people (cross training, projects)
  • Address all issues, concerns, and disciplinary actions promptly and effectively.
  • Innovation – Provide challenges, changes, ideas, and suggestions to drive the organization forward.
  • Provide/facilitate training as needed.
  • Ensure that all appropriate records are accurate and maintained within guidelines.
  • Ensures that plant procedures and policies are enforced accordingly and drives accountability for those that are not in compliance.
  • Facilitating employee feedback and annual performance reviews for subordinates. 
• Quality:
  • Ensure that associates are efficiently producing product complaint with Revlon and governmental guidelines and specifications.
  • Investigates and determines root causes and corrective actions for product out of specifications.
  • Interact with Quality to resolve problems or issues affecting areas of responsibility.  
  • Maximize line uptime and throughout through efficient use of associates and equipment.
  • Ensures the product is being produced at the highest quality standards.
  • Review scrap and potential quality concerns and providing resolution.
  • Review and sign appropriate paperwork.
  • Ensures that all necessary paperwork is appropriately completed in a prompt and efficient manner.
  • Ensure paperwork is maintained and up to date as per company requirements and policies.
  • Work with quality resources as needed to implement any new requirements due to new products or new regulations. 
• Financial:
  • Responsible for operational financial aspects of the shift assigned: Control of Labor – Direct (productive effort); Indirect (support effort); Nonstandard (Rework & First pass yield issues); Material – performance to established standards & minimization of waste. 

Qualifications:

• Prefer a 4 year BS or BA preferred degree in an engineering discipline, but other areas of study will be considered with appropriate and relevant experience and 5-7 years of experience required.
• Experience Proven track record of supervision of associates in a production environment, preferably drug and/or cosmetic.
• Knowledge of production equipment, especially safe operating techniques, product capabilities and troubleshooting methods.
• Must possess teamwork characteristics with the ability to motivate, communicate and proactively develop associates.
• High level of personal commitment, motivation, and intensity with demonstrated leadership in a production environment.
• Knowledge and experience with operations in a FDA – GMP environment.
• Significant communication skills – verbal and written.

Revlon is unable to sponsor or transfer employment visas for this role; candidates must be legally authorized to work in the United States without current or future visa support.

#LI-JL1

The base pay range for this position is $70,000 - $85,000 / year; however base pay offered may vary depending on skills, experience, job-related knowledge, and geographic location. Certain positions may also be eligible for short-term incentives as part of total compensation.

Employees (and their families) are eligible for medical, dental, and vision benefits. Employees are covered by the company-paid basic life insurance policy and company-paid short-term disability insurance (the benefit commences upon hire and allows for a portion of base salary for up to 26 weeks if you are disabled). Other benefits offered to employees include but are not limited to the following: long-term disability, supplemental life insurances, flexible spending accounts, critical illness insurance, group legal, identity theft protection, etc. Employees are also able to enroll in our 401k Retirement Savings Plan.

Employees will also receive 3 weeks of vacation, pro-rated based on date of hire for the 1st year of employment and twelve paid holidays throughout the calendar year. Vacation will depend on role.

Technical Customer Service Advisor - Spanish Speaker I Bokun

About Tripadvisor 

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.

Job Location: This role is a hybrid position that requires 2 days per week in our Oxford office.

About Bókun

Bókun is a business management software created specifically for tours, attractions, and experience suppliers. It is the complete booking and channel management solution for extraordinary experiences, and its vision is to power the travel experience industry, driving more bookings for operators, connecting new channels, and enabling 3rd parties to build and connect to our platform, while optimizing supplier operations with new tools and services to support business growth. Bókun acts as a booking engine, channel manager, marketplace, price management tool, and more. Founded in 2012, Bókun's customer base is global, ranging from local suppliers to Fortune 500 companies.

What you’ll do:

As a Technical Support Advisor at Bókun, you will be part of the Escalation Team, playing a key role in diagnosing and resolving technical issues while ensuring a seamless customer experience. You will handle a diverse range of technical challenges — from troubleshooting complex incidents to investigating in-depth cases that require strong analytical thinking, mediation, and negotiation skills. Using all available tools and resources, you’ll accurately triage and resolve customer issues or escalate them to the appropriate teams as needed. This role involves managing inbound and outbound communication in English and Spanish across multiple channels, including email, phone, video calls with screen sharing, and chat. You will be responsible for researching and replicating reported problems, raising detailed bug reports, and proactively following up on open tickets to ensure timely resolution. In addition, you’ll maintain clear troubleshooting documentation, act as an internal escalation point for Tier 1 support cases, and collaborate closely with technical teams to manage escalations effectively. Success in this role depends on your ability to combine strong technical acumen with excellent communication and interpersonal skills to deliver high-quality support that meets key performance goals such as response time, quality, and customer satisfaction.

The ideal candidate will possess:

• 1–3 years of proven experience in a customer service or technical support role, ideally within the B2B sector.
• Strong problem-solving mindset with the ability to apply analytical and investigative skills to resolve customer issues creatively and independently.
• Basic working knowledge of CSS, HTML, and website CMS tools.
• A customer-focused attitude — enthusiastic, courteous, assertive, and proactive in driving engagement and resolution.
• Excellent teamwork skills, with a positive, friendly, and can-do approach when collaborating with both customers and colleagues.
• Openness to learn new and complex topics, constructive feedback and adaptability to business changes.
• Confidence and professionalism in handling complaints, mediating conflicts, and troubleshooting technical issues.
• Experience in the travel, tourism, leisure, or hospitality industries is a plus, but not essential for candidates with a strong passion for customer care.
• Experience working toward customer satisfaction targets and operational metrics, including quality, efficiency, and handle time.
• Fluency in written and spoken English and Spanish.
• Ability to multitask effectively in a fast-paced environment, identify next steps, and follow through with precision.
• Flexibility to work shift patterns, including occasional weekends.

What We Offer 

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
• “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.
• Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.

Our Cultural Pillars:

Traveler first

We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. 

Execution is our edge

We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. 

We succeed together

The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

#LI-Hybrid

#LI-JP

This role is an Onsite Role: This role requires full-time presence at our Oxford, NC office.

Overview:

• Responsible for directing and organizing various component materials into an end finished product and directs associates to achieve standard production rate as per the SPI.
• Responsible for directing associates to produce quality products as per the RPPS.
• Responsible for ensuring a safe and clean working environment.
• Responsible for directing the associates to operate cost center at a minimum cost to meet or exceed budget goals.
• Coaches and trains associates to meet or exceed Quality, GMP, Safety and good Housekeeping Standards.
• Must have proficient computer skills.
• Backup to the Director of the area (as needed)

Responsibilities:

• Safety: Ensure that a safe workplace is maintained at all times. Provide resources necessary to be proactive towards addressing issues in the workplace. Comply with all OSHA & Revlon guidelines and procedures. Assist Safety Director as needed with task forces, projects and teams. Metrics: Safety incident rate; OSHA & Workmen’s comp cases; restricted duty.
• Development of People: Strive to make the Oxford site a great place to work by: proactively developing people (cross training, class work and challenges); Addressing all issues, concerns and disciplinary actions promptly and effectively; contributing to site efforts to address issues and concerns. Staff lines effectively, balancing Revlon and Agency Temporary associates. Maintains good associate relations and morale. Ensures that procedures and policies required to meet good work practices are being adhered to. Innovation – Provide challenges, changes, ideas and suggestions to drive the organization forward. Metrics: Associates – Technical training compliance; Safety training; GMP training; Personal Development Plans; Lean Manufacturing.
• Quality: Ensure that all Revlon & Governmental Good Manufacturing Practices are complied with. Provide resources necessary to address any issues before the operation is adversely affected. Maximize line uptime and throughput through efficient use of associates and equipment as specified in the SPI. Assures the quality integrity is being produced at the highest standards of the RPPS. Ensures that SAR’s Cleaning and Sanitizing Logs and other related production paperwork is properly filled out, maintained and up to date as per company requirements and policies. Work with the site Quality Director (and others – as needed) to implement any new requirements due to new products or new regulations. Provide / facilitate training as needed. Ensure that all appropriate records are accurate and maintained within guidelines. Metrics: First pass yield accuracy on paperwork, Sigma; AOQ; Rejection of lots; GMP through internal or corporate audits.
• Customer Service: Ensure that all Customer requirements (domestic, international & special markets) are met per company objectives (Regular business forecast & Promotional commitments). Evaluate production needs on a forward basis to ensure that needed equipment and people resources are available to meet the customer’s needs. Keeps Senior Management abreast through shift transference of information orally and written of current production plan issues, changes or problems that need to be highlighted. Metrics: Schedule compliance; Service Levels; Promotional ship on time.
• Financial: Responsible for operational financial aspects of the cost center(s) assigned: Control of Labor – Direct (productive effort); Indirect (support effort); Nonstandard (Rework & First pass yield issues); Material – performance to established standards & minimization of waste; Overhead – supplies and ancillary equipment; Support and facilitate site cost reduction objectives. Metrics: Labor – Direct efficiency, indirect as a percent of direct; Material – MU; Scrap report. Overhead – performance to budget & tasks.

Qualifications:

• Experience in supervision of associates in a production environment, preferably drug and/or cosmetic.
• Extensive knowledge of production equipment, especially safe operating techniques, product capabilities and troubleshooting methods.
• Have good teamwork characteristics with the ability to motivate, communicate and proactively develop associates.
• High level of personal commitment, motivation and intensity with demonstrated leadership in a production environment.
• Knowledge and experience with operations in an FDA – GMP environment
• Significant communication skills – verbal and written
• Ability to facilitate cross functional teams
• Basic computer skills, Excel, Word and use of MRP systems

Responsible for these aspects of daily operations:

• Ensure that all employees in the cost center have defined job duties and expectations and are managed according to those duties – and that timely corrective action takes place when needed.
• Ensure that reasonable schedules are formulated, meeting customer’s needs and equipment capability. Interface with appropriate departments as needed to affect change.
• Ensure that all equipment is operational and performs within expected tolerances.
• Ensure that all Revlon and governmental policies, guidelines, rules and procedures are followed and adhered to.
• Interface with all other sites functional areas as needed (HR, Quality, Distribution, Finance, etc.)

Measurement of Performance:

• Maintain Safety at an Incidence Rate to meet or exceed established target.
• Maintain Quality to significantly improve and revamp the quality process to decrease rejects and ensure that defective material does not leave the site per established target.
• Attain a GMP score to meet or exceed target
• Material Usage Variance (MUV) is achieved by favorable variance to budget per established target.
• Customer Service to achieve regular business customer service level and achieve promotional shipment as per established target.
• Direct Labor Efficiency to achieve a “net” direct labor efficiency of “0”$ variance to budget after cost reduction and achieve a total indirect labor efficiency of “0”$ variance to budget as per established target.

Minimum Education Required:

• 4-year degree in an engineering discipline, but other areas of study will be considered with appropriate and relevant experience.
• Minimum 5 - 7 years of experience

Revlon is unable to sponsor or transfer employment visas for this role; candidates must be legally authorized to work in the United States without current or future visa support.

#LI-JL1 

The base pay range for this position is $100,000 - $120,000 / year; however base pay offered may vary depending on skills, experience, job-related knowledge, and geographic location. Certain positions may also be eligible for short-term incentives as part of total compensation.

Employees (and their families) are eligible for medical, dental, and vision benefits. Employees are covered by the company-paid basic life insurance policy and company-paid short-term disability insurance (the benefit commences upon hire and allows for a portion of base salary for up to 26 weeks if you are disabled). Other benefits offered to employees include but are not limited to the following: long-term disability, supplemental life insurances, flexible spending accounts, critical illness insurance, group legal, identity theft protection, etc. Employees are also able to enroll in our 401k Retirement Savings Plan.

Employees will also receive 3 weeks of vacation, pro-rated based on date of hire for the 1st year of employment and twelve paid holidays throughout the calendar year. Vacation will depend on role.

This role is an Onsite Role: This role requires full-time presence at our Oxford, NC office.

Overview:

This is a position, in the absence of a supervisor, which provides oversight to manufacturing operations teams (filling and assembly associates, mechanics, or processors) within an assigned business unit. Responsibilities include:

• Planning staffing requirements & assignments
• Coordination of materials
• Adherence to production schedule
• Meeting of all Quality requirements
• Provide direction to associates to ensure the team is productive, engaged and has the training/resources/materials needed to meet the safety, quality and financial goals

Responsibilities:

• People: In the absence of a supervisor, assign associates to lines/areas as needed, balancing Revlon full-time and temporary associates. Ensure employees are working safely and are compliant with plant safety rules and GMP guidelines. Communicate necessary pass up/pass down information to associates and peers for shift handoff. Ensure activities within the Unit across all shifts comply with expectations set forth and are consistent with Department objectives and policies. Ensure that all equipment is operational and performs within expected tolerances. Interface with all other site functional areas as needed (Safety, HR, Quality, Warehouse, Planning, Payroll, etc.). Facilitate employee communication meetings as necessary. Maintain positive associate relations to impact morale. Attend various meetings to meet business needs. Supervise and validate line performance during NPD trials.
• Continuous Improvement: Responsible for leading improvement projects and initiatives aligned with the strategic initiatives of the business to include, but not limited to: Safety, Employee Morale, Quality, Waste. Assess current state, establish targets, develop glide paths, develop and execute action items and achieve targeted results. Solve production issues and drive continuous improvement, reduce waste, minimize changeovers and machine down-time, ensure that all employees in the operation have defined job duties and expectations, and are managed according to those duties.
• Quality: Ensure that associates are efficiently producing product that is compliant with Revlon and governmental guidelines and specifications. Investigate non-compliant product and determine root cause and corrective actions. Interact with Quality to resolve problems or issues affecting product quality within areas of responsibility. Review and sign appropriate paperwork. Ensure paperwork is maintained and up to date as per company requirements and policies. Work with Quality resources as needed to implement any new requirements due to new products or new regulations.
• Financial: Responsible for operational financial aspects of the shift assigned: Control of Labor – Direct (productive effort); Indirect (support effort); Nonstandard (Rework & First pass yield issues); Material – performance to established standards & minimization of waste.

Qualifications:

• High School Diploma or GED
• 4-year degree in technical discipline preferred
• 1-3 years of experience leading associates in a production environment, preferably drug and/or cosmetic
• Experience with operations in an FDA/GMP environment
• Operating knowledge of the Cosmetics industry – products, equipment and best practices
• Knowledge of production equipment and capabilities, safe operating techniques and troubleshooting methods
• Teambuilding and teamwork skills, and the ability to motivate associates
• Effective communication skills – verbal and written
• Ability to lead cross-functional teams
• Basic computer skills: Excel, Word and use of MRP systems
• Good problem solving and decision-making ability
• Ability to effectively communicate (360 degrees)

Revlon is unable to sponsor or transfer employment visas for this role; candidates must be legally authorized to work in the United States without current or future visa support.

The base pay range for this position is $23.00 / hour; however base pay offered may vary depending on skills, experience, job-related knowledge, and geographic location. Certain positions may also be eligible for short-term incentives as part of total compensation.

Employees (and their families) are eligible for medical, dental, and vision benefits. Employees are covered by the company-paid basic life insurance policy and company-paid short-term disability insurance (the benefit commences upon hire and allows for a portion of base salary for up to 26 weeks if you are disabled). Other benefits offered to employees include but are not limited to the following: long-term disability, supplemental life insurances, flexible spending accounts, critical illness insurance, group legal, identity theft protection, etc. Employees are also able to enroll in our 401k Retirement Savings Plan.

Employees will also receive 3 weeks of vacation, pro-rated based on date of hire for the 1st year of employment and twelve paid holidays throughout the calendar year. Vacation will depend on role.

This role is an Onsite Role: This role requires full-time presence at our Oxford, NC office.

Overview:

This is a position, in the absence of a supervisor, which provides oversight to manufacturing operations teams (filling and assembly associates, mechanics, or processors) within an assigned business unit. Responsibilities include:

• Planning staffing requirements & assignments
• Coordination of materials
• Adherence to production schedule
• Meeting of all Quality requirements
• Provide direction to associates to ensure the team is productive, engaged and has the training/resources/materials needed to meet the safety, quality and financial goals

 Responsibilities:

• People: In the absence of a supervisor, assign associates to lines/areas as needed, balancing Revlon full-time and temporary associates. Ensure employees are working safely and are compliant with plant safety rules and GMP guidelines. Communicate necessary pass up/pass down information to associates and peers for shift handoff. Ensure activities within the Unit across all shifts comply with expectations set forth and are consistent with Department objectives and policies. Ensure that all equipment is operational and performs within expected tolerances. Interface with all other site functional areas as needed (Safety, HR, Quality, Warehouse, Planning, Payroll, etc.). Facilitate employee communication meetings as necessary. Maintain positive associate relations to impact morale. Attend various meetings to meet business needs. Supervise and validate line performance during NPD trials.
• Continuous Improvement: Responsible for leading improvement projects and initiatives aligned with the strategic initiatives of the business to include, but not limited to: Safety, Employee Morale, Quality, Waste. Assess current state, establish targets, develop glide paths, develop and execute action items and achieve targeted results. Solve production issues and drive continuous improvement, reduce waste, minimize changeovers and machine down-time, ensure that all employees in the operation have defined job duties and expectations, and are managed according to those duties.
• Quality: Ensure that associates are efficiently producing product that is compliant with Revlon and governmental guidelines and specifications. Investigate non-compliant product and determine root cause and corrective actions. Interact with Quality to resolve problems or issues affecting product quality within areas of responsibility. Review and sign appropriate paperwork. Ensure paperwork is maintained and up to date as per company requirements and policies. Work with Quality resources as needed to implement any new requirements due to new products or new regulations.
• Financial: Responsible for operational financial aspects of the shift assigned: Control of Labor – Direct (productive effort); Indirect (support effort); Nonstandard (Rework & First pass yield issues); Material – performance to established standards & minimization of waste.

Qualifications:

• High School Diploma or GED.
• 4-year degree in technical discipline preferred
• 1-3 years of experience leading associates in a production environment, preferably drug and/or cosmetic
• Experience with operations in an FDA/GMP environment

Essential

• Operating knowledge of the Cosmetics industry – products, equipment and best practices
• Knowledge of production equipment and capabilities, safe operating techniques and troubleshooting methods
• Teambuilding and teamwork skills, and the ability to motivate associates
• Effective communication skills – verbal and written
• Ability to lead cross-functional teams
• Basic computer skills: Excel, Word and use of MRP systems

Desirable

• Good problem solving and decision-making ability
• Ability to effectively communicate (360 degrees)

Revlon is unable to sponsor or transfer employment visas for this role; candidates must be legally authorized to work in the United States without current or future visa support.

The base pay range for this position is $23.00 / hour and a $1.10 Shift differential; however base pay offered may vary depending on skills, experience, job-related knowledge, and geographic location. Certain positions may also be eligible for short-term incentives as part of total compensation.

Employees (and their families) are eligible for medical, dental, and vision benefits. Employees are covered by the company-paid basic life insurance policy and company-paid short-term disability insurance (the benefit commences upon hire and allows for a portion of base salary for up to 26 weeks if you are disabled). Other benefits offered to employees include but are not limited to the following: long-term disability, supplemental life insurances, flexible spending accounts, critical illness insurance, group legal, identity theft protection, etc. Employees are also able to enroll in our 401k Retirement Savings Plan.

Employees will also receive 3 weeks of vacation, pro-rated based on date of hire for the 1st year of employment and twelve paid holidays throughout the calendar year. Vacation will depend on role.

This role is an Onsite Role: This role requires full-time presence at our Oxford, NC office.

This role will guide, mentor, train, and coach his/her direct reports to be productive, engaged, and quality contributors within their team and the overall functional group. The supervisor will communicate, assign, and monitor department goals, activities, quality of work, and objectives to all team members. The supervisor will also track and report any shortfalls in the progress of the production schedule/and or plan. 

Other critical responsibilities include: 

• Lead and monitor daily production for assigned value stream.
• Supervise and lead the activities associated with filing and assembly by providing work direction, production schedules, training for continuous improvement, and mentoring for assigned associates.
• Understand and implement the business unit policies and procedures driving associate with an emphasis on safety, quality, teamwork, and continuous improvement.
• Monitor compliance to ensure orders are completed on time and desired finished goods inventory levels are maintained.
• Perform data collection and provide metrics and reporting as required.
• Communicate daily with Operations manager proactively providing solution to problems and concerns.
• Serve as Back up to the Operations Manager of the BU (as needed).

Responsibilities:

• Management
  
  
• Assign associates to the line, communicates necessary pass up/pass down information necessary for proficient shift handoff, ensures employees are working safely and compliant with plant safety rules and GMP guidelines.
• Responsible for leading improvement projects and initiatives aligned with the business strategic imperatives to include, but not limited to: Safety, Employee Morale, Quality, Waste reduction, Direct & Indirect Labor Costs, and OEE.
• Focus line ownership: Assessment of current state, establishing targets, development of glide paths, develop and execute action items and achieve targeted results. 
• Establish staff and manpower requirements to achieve compliance in meeting scheduled workloads. Ensure activities within the Unit across all shifts comply with expectations set forth and are consistent with Department objectives and policies. Ensure all equipment is operational and performs within expected tolerances.
• Solve production issues and drive continuous improvement, reduce waste, minimize changeovers and machine down-time, ensure all operation employees have defined job duties and expectations, and are managed.
• Timely corrective action should take place when needed.
• Interface with all other sites functional areas as needed (HR, Quality, WHSE, Planning, Payroll, etc.) Facilitates employee communication meetings as necessary, staff lines effectively, balancing Revlon full-time and temporary associates.
• Maintains good associate relations and morale.
• Attend various meetings to meet business needs. Supervise and validate line performance during NPD trials. 
  
  
• Development of People:
• Strive to make the Oxford site a great place to work by: proactively developing people (cross training, projects)
• Address all issues, concerns, and disciplinary actions promptly and effectively.
• Innovation – Provide challenges, changes, ideas, and suggestions to drive the organization forward.
• Provide/facilitate training as needed.
• Ensure that all appropriate records are accurate and maintained within guidelines.
• Ensures that plant procedures and policies are enforced accordingly and drives accountability for those that are not in compliance.
• Facilitating employee feedback and annual performance reviews for subordinates. 
  
  
• Quality:
  
  
• Ensure that associates are efficiently producing product complaint with Revlon and governmental guidelines and specifications.
• Investigates and determines root causes and corrective actions for product out of specifications.
• Interact with Quality to resolve problems or issues affecting areas of responsibility.  
• Maximize line uptime and throughout through efficient use of associates and equipment.
• Ensures the product is being produced at the highest quality standards.
• Review scrap and potential quality concerns and providing resolution.
• Review and sign appropriate paperwork.
• Ensures that all necessary paperwork is appropriately completed in a prompt and efficient manner.
• Ensure paperwork is maintained and up to date as per company requirements and policies.
• Work with quality resources as needed to implement any new requirements due to new products or new regulations. 
  
  
• Financial:
• Responsible for operational financial aspects of the shift assigned: Control of Labor – Direct (productive effort); Indirect (support effort); Nonstandard (Rework & First pass yield issues); Material – performance to established standards & minimization of waste. 

Qualifications:

• Prefer a 4 year BS or BA preferred degree in an engineering discipline, but other areas of study will be considered with appropriate and relevant experience and 5-7 years of experience required.
• Experience Proven track record of supervision of associates in a production environment, preferably drug and/or cosmetic.
• Knowledge of production equipment, especially safe operating techniques, product capabilities and troubleshooting methods.
• Must possess teamwork characteristics with the ability to motivate, communicate and proactively develop associates.
• High level of personal commitment, motivation, and intensity with demonstrated leadership in a production environment.
• Knowledge and experience with operations in a FDA – GMP environment.
• Significant communication skills – verbal and written.

Revlon is unable to sponsor or transfer employment visas for this role; candidates must be legally authorized to work in the United States without current or future visa support.

The base pay range for this position is $70,000 - $85,000 / year; however base pay offered may vary depending on skills, experience, job-related knowledge, and geographic location. Certain positions may also be eligible for short-term incentives as part of total compensation.

Employees (and their families) are eligible for medical, dental, and vision benefits. Employees are covered by the company-paid basic life insurance policy and company-paid short-term disability insurance (the benefit commences upon hire and allows for a portion of base salary for up to 26 weeks if you are disabled). Other benefits offered to employees include but are not limited to the following: long-term disability, supplemental life insurances, flexible spending accounts, critical illness insurance, group legal, identity theft protection, etc. Employees are also able to enroll in our 401k Retirement Savings Plan.

Employees will also receive 3 weeks of vacation, pro-rated based on date of hire for the 1st year of employment and twelve paid holidays throughout the calendar year. Vacation will depend on role.

This role is an onsite Role: Employees are expected to work from our Oxford, NC office 5 days per week.

Position Summary:

Ready to lead with impact? As VP of Operations, Supply Chain you’ll be at the heart of Revlon’s manufacturing engine — driving excellence across production, warehousing, and team leadership. This is a high-visibility role where strategic thinking meets hands-on execution, all in service of delivering beauty to millions.                                       

You’ll be steering the ship across multiple operational domains, ensuring our products are made with precision, delivered on time, and supported by a thriving team culture.

This role offers the chance to lead a large, established operation that is evolving to meet the demands of a modern, technology-enabled supply chain. The organization has deep operational knowledge and a strong understanding of “the Revlon way,” and is now seeking external perspective, fresh thinking, and best-in-class practices to take performance to the next level.

Core Responsibilities:

Operational Leadership

• Oversee all aspects of manufacturing, warehousing, and site security, ensuring compliance with safety, health, and environmental standards.
• Lead production to meet customer demand, service levels, and cost targets while maintaining top-tier quality.
• Analyze forecasts and align manufacturing capacity to support business plans.
• Optimize production processes and evaluate in-house vs. outsourced opportunities for efficiency.
• Drive productivity through value analysis and continuous improvement initiatives.

Strategic & Financial Oversight

• Prepare and manage departmental budgets, standards, and performance tracking.
• Lead long-term capital planning and strategic plant improvements.
• Maintain accountability for a total expenditure of $335M, including overhead, labor, and materials.

Compliance & Quality

• Ensure adherence to all regulatory requirements (FDA, OSHA, EPA) and Good Manufacturing Practices (GMP).
• Monitor and implement control measures to proactively address potential issues.
• Champion quality across all manufactured products and maintain a strong safety record.
• Cross-Functional Collaboration
• Partner with teams across Distribution, Engineering, R&D/Quality, Supply Planning, Procurement, Finance, IT, and HR to achieve shared goals.

Team Development

• Set clear business objectives and performance metrics.
• Recruit, onboard, and develop talent across exempt and non-exempt roles.
• Provide fact-based feedback, coaching, and career development conversations.
• Build succession plans and ensure ongoing training and development.

The Candidate:

You’re a strategic operator with a passion for people and process. You thrive in fast-paced, high volume environments and know how to balance big-picture thinking with day-to-day execution.

• A collaborative leader who builds trust and drives results.
• Skilled in motivating diverse teams and fostering a culture of continuous improvement.
• Comfortable navigating complexity and solving problems creatively.
• Financially savvy with a strong grasp of cost accounting and budget management.
• Adept at Lean Manufacturing and Continuous Improvement methodologies.
• Energized by the challenge of scaling operations in a dynamic CPG setting.

Qualifications:

• Minimum 15 years of progressive experience in operations leadership, including 10+ years at the senior management level.
• Proven track record in manufacturing, distribution, supply planning, and engineering.
• Experience in high-volume, multi-SKU, multi-shift CPG manufacturing environments.
• Bachelor’s degree in Business, Supply Chain Operations, Engineering, or related field; MBA preferred.
• Strong knowledge of supply chain processes and regulatory compliance.
• Proficiency in Lean Manufacturing and Continuous Improvement.
• Exceptional interpersonal, leadership, and problem-solving skills.

#LI-Onsite

Revlon is unable to sponsor or transfer employment visas for this role; candidates must be legally authorized to work in the United States without current or future visa support.

The base pay range for this position is $240,000.00 - $300,000.00 / year; however base pay offered may vary depending on skills, experience, job-related knowledge, and geographic location. Certain positions may also be eligible for short-term incentives as part of total compensation.

Employees (and their families) are eligible for medical, dental, and vision benefits. Employees are covered by the company-paid basic life insurance policy and company-paid short-term disability insurance (the benefit commences upon hire and allows for a portion of base salary for up to 26 weeks if you are disabled). Other benefits offered to employees include but are not limited to the following: long-term disability, supplemental life insurances, flexible spending accounts, critical illness insurance, group legal, identity theft protection, etc. Employees are also able to enroll in our 401k Retirement Savings Plan.

Employees will also receive 4 weeks of vacation, pro-rated based on date of hire for the 1st year of employment and twelve paid holidays throughout the calendar year. Vacation will depend on role.

This role is an Onsite Role: This role requires full-time presence at our Oxford, NC office.

Overview:

• Responsible for directing and organizing various component materials into an end finished product and directs associates to achieve standard production rate as per the SPI.
• Responsible for directing associates to produce quality products as per the RPPS.
• Responsible for ensuring a safe and clean working environment.
• Responsible for directing the associates to operate cost center at a minimum cost to meet or exceed budget goals.
• Coaches and trains associates to meet or exceed Quality, GMP, Safety and good Housekeeping Standards.
• Must have proficient computer skills.
• Backup to the Director of the area (as needed)

Responsibilities:

• Safety: Ensure that a safe workplace is maintained at all times. Provide resources necessary to be proactive towards addressing issues in the workplace. Comply with all OSHA & Revlon guidelines and procedures. Assist Safety Director as needed with task forces, projects and teams. Metrics: Safety incident rate; OSHA & Workmen’s comp cases; restricted duty.
• Development of People: Strive to make the Oxford site a great place to work by: proactively developing people (cross training, class work and challenges); Addressing all issues, concerns and disciplinary actions promptly and effectively; contributing to site efforts to address issues and concerns. Staff lines effectively, balancing Revlon and Agency Temporary associates. Maintains good associate relations and morale. Ensures that procedures and policies required to meet good work practices are being adhered to. Innovation – Provide challenges, changes, ideas and suggestions to drive the organization forward. Metrics: Associates – Technical training compliance; Safety training; GMP training; Personal Development Plans; Lean Manufacturing.
• Quality: Ensure that all Revlon & Governmental Good Manufacturing Practices are complied with. Provide resources necessary to address any issues before the operation is adversely affected. Maximize line uptime and throughput through efficient use of associates and equipment as specified in the SPI. Assures the quality integrity is being produced at the highest standards of the RPPS. Ensures that SAR’s Cleaning and Sanitizing Logs and other related production paperwork is properly filled out, maintained and up to date as per company requirements and policies. Work with the site Quality Director (and others – as needed) to implement any new requirements due to new products or new regulations. Provide / facilitate training as needed. Ensure that all appropriate records are accurate and maintained within guidelines. Metrics: First pass yield accuracy on paperwork, Sigma; AOQ; Rejection of lots; GMP through internal or corporate audits.
• Customer Service: Ensure that all Customer requirements (domestic, international & special markets) are met per company objectives (Regular business forecast & Promotional commitments). Evaluate production needs on a forward basis to ensure that needed equipment and people resources are available to meet the customer’s needs. Keeps Senior Management abreast through shift transference of information orally and written of current production plan issues, changes or problems that need to be highlighted. Metrics: Schedule compliance; Service Levels; Promotional ship on time.
• Financial: Responsible for operational financial aspects of the cost center(s) assigned: Control of Labor – Direct (productive effort); Indirect (support effort); Nonstandard (Rework & First pass yield issues); Material – performance to established standards & minimization of waste; Overhead – supplies and ancillary equipment; Support and facilitate site cost reduction objectives. Metrics: Labor – Direct efficiency, indirect as a percent of direct; Material – MU; Scrap report. Overhead – performance to budget & tasks.

Qualifications:

• Experience in supervision of associates in a production environment, preferably drug and/or cosmetic.
• Extensive knowledge of production equipment, especially safe operating techniques, product capabilities and troubleshooting methods.
• Have good teamwork characteristics with the ability to motivate, communicate and proactively develop associates.
• High level of personal commitment, motivation and intensity with demonstrated leadership in a production environment.
• Knowledge and experience with operations in an FDA – GMP environment
• Significant communication skills – verbal and written
• Ability to facilitate cross functional teams
• Basic computer skills, Excel, Word and use of MRP systems

Responsible for these aspects of daily operations:

• Ensure that all employees in the cost center have defined job duties and expectations and are managed according to those duties – and that timely corrective action takes place when needed.
• Ensure that reasonable schedules are formulated, meeting customer’s needs and equipment capability. Interface with appropriate departments as needed to affect change.
• Ensure that all equipment is operational and performs within expected tolerances.
• Ensure that all Revlon and governmental policies, guidelines, rules and procedures are followed and adhered to.
• Interface with all other sites functional areas as needed (HR, Quality, Distribution, Finance, etc.)

Measurement of Performance:

• Maintain Safety at an Incidence Rate to meet or exceed established target.
• Maintain Quality to significantly improve and revamp the quality process to decrease rejects and ensure that defective material does not leave the site per established target.
• Attain a GMP score to meet or exceed target
• Material Usage Variance (MUV) is achieved by favorable variance to budget per established target.
• Customer Service to achieve regular business customer service level and achieve promotional shipment as per established target.
• Direct Labor Efficiency to achieve a “net” direct labor efficiency of “0”$ variance to budget after cost reduction and achieve a total indirect labor efficiency of “0”$ variance to budget as per established target.

Minimum Education Required:

• 4-year degree in an engineering discipline, but other areas of study will be considered with appropriate and relevant experience.
• Minimum 5 - 7 years of experience

Revlon is unable to sponsor or transfer employment visas for this role; candidates must be legally authorized to work in the United States without current or future visa support.

#LI-JL1 

The base pay range for this position is $100,000 - $120,000 / year; however base pay offered may vary depending on skills, experience, job-related knowledge, and geographic location. Certain positions may also be eligible for short-term incentives as part of total compensation.

Employees (and their families) are eligible for medical, dental, and vision benefits. Employees are covered by the company-paid basic life insurance policy and company-paid short-term disability insurance (the benefit commences upon hire and allows for a portion of base salary for up to 26 weeks if you are disabled). Other benefits offered to employees include but are not limited to the following: long-term disability, supplemental life insurances, flexible spending accounts, critical illness insurance, group legal, identity theft protection, etc. Employees are also able to enroll in our 401k Retirement Savings Plan.

Employees will also receive 3 weeks of vacation, pro-rated based on date of hire for the 1st year of employment and twelve paid holidays throughout the calendar year. Vacation will depend on role.

This role is an Onsite role: Employees are expected to work from our Oxford, NC office 5 days per week.

Position Summary:

Ready to lead with impact? As VP of Operations, Supply Chain you’ll be at the heart of Revlon’s manufacturing engine — driving excellence across production, warehousing, and team leadership. This is a high-visibility role where strategic thinking meets hands-on execution, all in service of delivering beauty to millions.                                       

You’ll be steering the ship across multiple operational domains, ensuring our products are made with precision, delivered on time, and supported by a thriving team culture.

This role offers the chance to lead a large, established operation that is evolving to meet the demands of a modern, technology-enabled supply chain. The organization has deep operational knowledge and a strong understanding of “the Revlon way,” and is now seeking external perspective, fresh thinking, and best-in-class practices to take performance to the next level.

Core Responsibilities:

Operational Leadership

• Oversee all aspects of manufacturing, warehousing, and site security, ensuring compliance with safety, health, and environmental standards.
• Lead production to meet customer demand, service levels, and cost targets while maintaining top-tier quality.
• Analyze forecasts and align manufacturing capacity to support business plans.
• Optimize production processes and evaluate in-house vs. outsourced opportunities for efficiency.
• Drive productivity through value analysis and continuous improvement initiatives.

Strategic & Financial Oversight

• Prepare and manage departmental budgets, standards, and performance tracking.
• Lead long-term capital planning and strategic plant improvements.
• Maintain accountability for a total expenditure of $335M, including overhead, labor, and materials.

Compliance & Quality

• Ensure adherence to all regulatory requirements (FDA, OSHA, EPA) and Good Manufacturing Practices (GMP).
• Monitor and implement control measures to proactively address potential issues.
• Champion quality across all manufactured products and maintain a strong safety record.
• Cross-Functional Collaboration
• Partner with teams across Distribution, Engineering, R&D/Quality, Supply Planning, Procurement, Finance, IT, and HR to achieve shared goals.

Team Development

• Set clear business objectives and performance metrics.
• Recruit, onboard, and develop talent across exempt and non-exempt roles.
• Provide fact-based feedback, coaching, and career development conversations.
• Build succession plans and ensure ongoing training and development.

The Candidate:

You’re a strategic operator with a passion for people and process. You thrive in fast-paced, high volume environments and know how to balance big-picture thinking with day-to-day execution.

• A collaborative leader who builds trust and drives results.
• Skilled in motivating diverse teams and fostering a culture of continuous improvement.
• Comfortable navigating complexity and solving problems creatively.
• Financially savvy with a strong grasp of cost accounting and budget management.
• Adept at Lean Manufacturing and Continuous Improvement methodologies.
• Energized by the challenge of scaling operations in a dynamic CPG setting.

Qualifications:

• Minimum 15 years of progressive experience in operations leadership, including 10+ years at the senior management level.
• Proven track record in manufacturing, distribution, supply planning, and engineering.
• Experience in high-volume, multi-SKU, multi-shift CPG manufacturing environments.
• Bachelor’s degree in Business, Supply Chain Operations, Engineering, or related field; MBA preferred.
• Strong knowledge of supply chain processes and regulatory compliance.
• Proficiency in Lean Manufacturing and Continuous Improvement.
• Exceptional interpersonal, leadership, and problem-solving skills.

#LI-Onsite

Revlon is unable to sponsor or transfer employment visas for this role; candidates must be legally authorized to work in the United States without current or future visa support.

The base pay range for this position is $240,000.00 - $300,000.00 / year; however base pay offered may vary depending on skills, experience, job-related knowledge, and geographic location. Certain positions may also be eligible for short-term incentives as part of total compensation.

Employees (and their families) are eligible for medical, dental, and vision benefits. Employees are covered by the company-paid basic life insurance policy and company-paid short-term disability insurance (the benefit commences upon hire and allows for a portion of base salary for up to 26 weeks if you are disabled). Other benefits offered to employees include but are not limited to the following: long-term disability, supplemental life insurances, flexible spending accounts, critical illness insurance, group legal, identity theft protection, etc. Employees are also able to enroll in our 401k Retirement Savings Plan.

Employees will also receive 4 weeks of vacation, pro-rated based on date of hire for the 1st year of employment and twelve paid holidays throughout the calendar year. Vacation will depend on role.

Process Automation Lead, 3P | Tripadvisor 

About Tripadvisor 

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.

Are you ready to move beyond incremental improvements and lead a total AI-driven transformation? We are looking for a visionary Process Automation Lead to dismantle legacy friction and build a world-class, automated experience for the teams driving explosive growth for our Experiences business. You won’t just be mapping processes; you’ll be defining the future of how our Sales and Marketing teams scale.

We are seeking a visionary Process Automation Lead to architect and implement frictionless, AI-enhanced experiences for our partner-facing team. You will be the primary driver in enabling our Distribution Partnerships Sales and Marketing teams to 10x their impact. This is a high-autonomy role designed for a strategic leader who can bridge the gap between lean process optimization and cutting-edge AI opportunities. If you are a builder who thrives on dismantling legacy friction and scaling solutions in a fast-paced environment, we want you on our team.

Job Location: Remote

This role is a remote position in the [country]. Occasional travel to company offices as necessary.

Your Impact:

• Strategic Process Mapping: Lead discovery sessions to identify and map high-friction points in the employee and customer journey.

• AI-Driven Transformation: Translate complex AI and automation concepts—including Generative AI, chatbots, and predictive analysis—into scalable solutions for internal teams.

• Next-Gen Workflow Automation: Re-engineer and automate routine tasks to drastically improve resolution speed and accuracy.

• Root-Cause Resolution: Identify and eliminate product or process blockers that cause employee or partner friction, ensuring measurable impact on service quality.

• Full-Lifecycle Ownership: Oversee the end-to-end implementation of automation projects, ensuring they are scalable, data-validated, and aligned with our global service-solution strategy.

What You’ll Bring:

• Expertise in Scale: 5+ years of experience in sales or marketing operations with a proven track record of process optimization and automation.

• The "Automation Mindset": Deep understanding of Six Sigma methodologies paired with modern AI workflow tooling.

• Technical Translation: A natural ability to collaborate with technical teams and external vendors to turn business needs into seamless delivery.

• Relentless Collaboration: Strong stakeholder management skills with the ability to influence leadership and execute complex roadmaps.

• Customer Obsession: A mindset that puts the partner experience first, advocating for simplicity at every touchpoint.

Core Competencies for Success:

• Execution at Speed: You are comfortable challenging the status quo, experimenting rapidly, and seeking continuous improvement.

• Strategic & Data-Driven: You leverage data to identify opportunities and use an A/B testing mindset to validate solutions.

• Articulate Influence: Exceptional communication skills with the ability to translate technical complexity into clear, actionable insights for internal stakeholders.

• Industry Experience: Prior experience in a high-growth tech environment is preferred.

What We Offer 

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
• “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.
• Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.

Our Cultural Pillars:

Traveler first

We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. 

Execution is our edge

We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. 

We succeed together

The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

#LI-Remote