About the A's:

The A's are a baseball team founded in 1901. They have a rich history, having won nine World Series championships and 15 American League pennants. The A's are known for pioneering the "Moneyball" approach to team-building, which focuses on using statistical analysis to identify undervalued players.

In addition to their success on the field, the A's also have a positive and dynamic work culture. They have been recognized twice as the Front Office Sports, Best Employers in Sports.

The A’s are defined by their core pillars of being Dynamic, Innovative, and Inclusive. Working for the A's offers the opportunity to be part of an innovative organization that values its employees and strives to create a positive work environment.

Description:
The Intern, Technology is an entry-level role designed for individuals looking to gain hands-on experience in IT support within a fast-paced sports and entertainment environment. This position supports day-to-day technical operations, assists with troubleshooting hardware and software issues, and helps ensure a seamless technology experience for staff and guests. The intern will work closely with the IT department while developing foundational skills in endpoint management, Microsoft 365, Google Workspace, and information security.

Responsibilities:

Technical Support & Troubleshooting 

• Assist in responding to technical support requests for hardware, software, and connectivity issues
• Provide basic troubleshooting support for Windows, macOS, iOS, and Android devices
• Help set up and maintain office and venue equipment, including laptops, printers, and mobile devices
• Support setup and maintenance of office and/or ballpark equipment, including laptops, printers, point-of-sale systems, and mobile devices
• Escalate complex issues to senior team members as needed

Endpoint & Microsoft 365 / Google Workspace Support

• Support users with Microsoft 365 applications such as Outlook, Teams, and OneDrive as well as Google Workspace environment
• Assist with device setup, imaging, and deployment processes
• Help maintain user accounts and permissions under supervision

Event and/or Ballpark Technology Support 

• Participate in routine checks of office and venue technology to ensure readiness
• Assist with technology setup and support during meetings, game days, and live events
• Help document common issues and solutions for team reference

Information Security Support

• Assist in monitoring and reporting suspicious activities such as phishing emails
• Support basic security tasks, including data collection and documentation
• Learn and help follow organizational security policies and best practices

Qualifications/Requirements:

• Available to work on-site in West Sac, CA/Las Vegas, NV for the duration of the program (May–August)
• Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field 
• Basic understanding of computer systems, mobile devices, and common business applications
• Excellent communication and customer service skills
• Familiarity with Microsoft 365 and Google Workspace tools preferred
• Familiarity with help desk or IT support environments (academic or professional) preferred
• Must be willing and able to complete the entire duration of the program
• Ability to work flexible hours, including evenings, weekends, and game days
• Passionate about working for a professional sports team!

The A’s Social Impact & Belonging Statement:

Social Impact & Belonging are in our organizational DNA. Our commitment to these values is unwavering – on and off the field. Together, we continue to build an inclusive, innovative, and dynamic culture that encourages, supports, and celebrates belonging and amplifies all voices. Combining a collaborative and innovative work environment with talented team members, we've created a workforce in which every team member has the tools to reach their full potential.

Equal Opportunity Consideration:

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Why this role is exciting

As a Senior IT Administrator, you’ll play a central role in keeping Vay’s internal systems running smoothly across all departments, from legal to engineering. This is a highly autonomous position where you’ll own critical tools and services that directly enable company-wide productivity. We’re hiring to replace a key team member, making this a high-impact opportunity to step in and shape IT operations during a growth phase. You’ll collaborate with a diverse, high-performing team while supporting cutting-edge mobility technology.

What you’ll be driving

In this role, you’ll ensure seamless IT operations across the US organization while improving efficiency through automation and strong systems management.

• Install, configure, and maintain hardware and software across the organization
• Manage internal network services and core technology tools
• Administer user accounts, including Google Workspace and Atlassian products
• Automate internal IT processes to improve efficiency and reduce manual work
• Provide helpdesk support, resolving issues related to applications, services, and equipment
• Maintain and improve internal IT documentation and policies for clarity and accessibility

What are we looking for

We’re looking for a hands-on IT professional with strong troubleshooting skills who thrives in a fast-paced, cross-functional environment.

• 3–7 years of experience in IT administration or helpdesk roles
• Experience managing Google Workspace and Atlassian (Jira/Confluence)
• Proficiency in Windows and macOS administration
• Strong problem-solving and troubleshooting mindset
• Excellent communication skills across technical and non-technical teams
• Experience automating processes or improving IT tooling
• Scripting or programming experience, nice to have 

Why choose Vay

💪A global team of smart, motivated people from 30+ countries who love tackling hard problems and turning bold ideas into reality.

🌍 Huge scope for impact in a fast paced environment

💰 ESOP stock options: A stake in Vay’s future - not just a salary.

🌴 Unlimited Paid Vacation Days

🎫 401(k) programme

🏥 Health, Dental & Vision Insurance 

🚗 All Vay team members receive 30% off their Vay rides

🏋️‍♂️ Wellness Hub free gym access & wellness app subscriptions

🛍️ Exclusive external discounts

✈️ Relocation financial assistance when relocating to Las Vegas 

🎊 Regular team events throughout the year

About the A's:

The A's are a baseball team founded in 1901. They have a rich history, having won nine World Series championships and 15 American League pennants. The A's are known for pioneering the "Moneyball" approach to team-building, which focuses on using statistical analysis to identify undervalued players.

In addition to their success on the field, the A's also have a positive and dynamic work culture. They have been recognized twice as the Front Office Sports, Best Employers in Sports.

The A’s are defined by their core pillars of being Dynamic, Innovative, and Inclusive. Working for the A's offers the opportunity to be part of an innovative organization that values its employees and strives to create a positive work environment.

Description:
The Intern, Sales & Service will support the Premium Sales, Premium Service, and Ticket Sales teams with day-to-day administrative, event-based, and operational tasks while gaining hands-on experience in client relations and brand management. This role contributes to a wide range of responsibilities, including event logistics, front-desk hospitality, and general facility operations. The intern will collaborate closely with Sales and Service teams to coordinate client tours, manage brand inventory, and help deliver a seamless, high-touch experience for guests and prospective partners.

Responsibilities:

• Support the execution of sales initiatives, including event setup, client engagement, and coordination of promotional activations.
• Serve as a brand ambassador at the front desk of the A’s Ballpark Experience Center, delivering a high level of hospitality while shadowing professional tours for clients and prospective partners.
• Maintain the A’s Ballpark Experience Center to premium standards, ensuring a best-in-class environment for all visitors.
• Coordinate client visit logistics, supporting scheduling and ensuring a seamless, high-touch experience from arrival through departure.
• Assist with administrative and operational functions, including office coordination, supply management, and internal logistics.
• Manage organization and inventory of client gifting and branded assets, supporting the Service team in maintaining efficient, presentation-ready spaces.
• Contribute to the development and execution of ticket sales strategies and initiatives.
• All other duties as assigned.

Qualifications/Requirements:

• Available to work on-site in Las Vegas, NV for the duration of the program (May–August)
• Current college student enrolled in a degree program, or a recent college graduate 
• Willing to work evenings and weekends as needed
• Pursuing a degree in a sports related field, or prior experience in Sports Sales & Service
• Working knowledge of Microsoft Office (Word, PowerPoint, Excel)
• Working knowledge of Google Workspace (Docs, Sheets)
• Valid driver’s license with a safe and verifiable driving record

The A’s Social Impact & Belonging Statement:

Social Impact & Belonging are in our organizational DNA. Our commitment to these values is unwavering – on and off the field. Together, we continue to build an inclusive, innovative, and dynamic culture that encourages, supports, and celebrates belonging and amplifies all voices. Combining a collaborative and innovative work environment with talented team members, we've created a workforce in which every team member has the tools to reach their full potential.

Equal Opportunity Consideration:

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Who are we hiring?

The Leave Specialist supports employees and managers through qualifying leave requests and workplace accommodations by providing coordination, guidance on processes, and a consistent employee-centered experience. This role partners closely with HR Business Partners (HRBPs) and business leaders to facilitate the interactive process, navigate sensitive or complex cases, and ensure clear communication and timely support. The Leave Specialist will interface with the company’s internal stakeholders, including Benefits, Legal and Employee Relations, to align on guidance and to assist with thoughtful, compliant and consistent outcomes.

What will you do?

· Partners with employees, managers and HR Business Partners (HRBPs) to support workplace accommodations and qualifying leave requests.

· Serves as a key point of contact for employees and managers to help navigate accommodation and leave processes, including status, tracking, next steps and available resources.

· Supports and facilitates the interactive process for ADA accommodation requests by gathering information to identify and implement reasonable workplace accommodations in partnership with HRBPs and the third party leave administrator.

· Assists with the coordination and tracking of Workers’ Compensation claims in partnership with internal stakeholders and third-party administrators.

· Escalates complex or sensitive cases to HR leadership and collaborates with Legal and Employee Relations as needed.

· Provides managers with clear guidance on processes, expectations and for handling accommodations, return-to-work and employee support conversations.

· Partners with the Benefits’ Team for guidance on policy, vendor process/performance or best practice consultations.

· Collaborates with Benefits, Legal, Employee Relations, HRBPs and other stakeholders to align on guidance, escalate complex or sensitive cases and ensure compliant outcomes.

· Assists with return-to-work coordination, including accommodation implementation and scheduling.

· Maintains accurate internal tracking and documentation to support visibility, consistency, and effective case management.

· Develops and maintains internal processes for leave and accommodation timeframes and coordinates proactive outreach to employees and the third-party administrator while informing the business of applicable updates.

· Provides training and education to managers and employees on leave policies, processes and expectations.

· Ensures a high level of confidentiality, professionalism, and employee experience throughout all leave and accommodation interactions.

What do you need to succeed?

· 3–5 years of experience administering employee leaves and ADA workplace accommodations, preferably in a large, multi-state organization.

· Bachelor's degree preferred.

· Proven experience supporting both hourly/shift-based and corporate employee populations, strongly preferred.

· Experience working in an environment governed by collective bargaining agreements, preferred.

· Strong knowledge of FMLA, ADA, and state/local leave laws.

· Excellent organizational skills with the ability to manage high-volume, detail-oriented work.

· Must possess strong interpersonal and communication skills, with the ability to interact clearly, professionally and empathetically.

· Ability to handle sensitive and confidential information with discretion, care, and integrity.

· Proficiency in HRIS (i.e. Oracle) and Microsoft Office Suite.

· Must have effective time management skills and maintain organized workflows in a fast-paced environment.

· Must demonstrate the ability to collaborate effectively to ensure consistent and compliant processes.

Special Requirements

· Primarily a desk-based role with extended periods of computer use.

· Working in a fast-paced environment and may work evenings and weekends based on business needs.

#LI-Onsite

Who are we hiring?

The Leave Specialist supports employees and managers through qualifying leave requests and workplace accommodations by providing coordination, guidance on processes, and a consistent employee-centered experience. This role partners closely with HR Business Partners (HRBPs) and business leaders to facilitate the interactive process, navigate sensitive or complex cases, and ensure clear communication and timely support. The Leave Specialist will interface with the company’s internal stakeholders, including Benefits, Legal and Employee Relations, to align on guidance and to assist with thoughtful, compliant and consistent outcomes.

What will you do?

· Partners with employees, managers and HR Business Partners (HRBPs) to support workplace accommodations and qualifying leave requests.

· Serves as a key point of contact for employees and managers to help navigate accommodation and leave processes, including status, tracking, next steps and available resources.

· Supports and facilitates the interactive process for ADA accommodation requests by gathering information to identify and implement reasonable workplace accommodations in partnership with HRBPs and the third party leave administrator.

· Assists with the coordination and tracking of Workers’ Compensation claims in partnership with internal stakeholders and third-party administrators.

· Escalates complex or sensitive cases to HR leadership and collaborates with Legal and Employee Relations as needed.

· Provides managers with clear guidance on processes, expectations and for handling accommodations, return-to-work and employee support conversations.

· Partners with the Benefits’ Team for guidance on policy, vendor process/performance or best practice consultations.

· Collaborates with Benefits, Legal, Employee Relations, HRBPs and other stakeholders to align on guidance, escalate complex or sensitive cases and ensure compliant outcomes.

· Assists with return-to-work coordination, including accommodation implementation and scheduling.

· Maintains accurate internal tracking and documentation to support visibility, consistency, and effective case management.

· Develops and maintains internal processes for leave and accommodation timeframes and coordinates proactive outreach to employees and the third-party administrator while informing the business of applicable updates.

· Provides training and education to managers and employees on leave policies, processes and expectations.

· Ensures a high level of confidentiality, professionalism, and employee experience throughout all leave and accommodation interactions.

What do you need to succeed?

· 3–5 years of experience administering employee leaves and ADA workplace accommodations, preferably in a large, multi-state organization.

· Bachelor's degree preferred.

· Proven experience supporting both hourly/shift-based and corporate employee populations, strongly preferred.

· Experience working in an environment governed by collective bargaining agreements, preferred.

· Strong knowledge of FMLA, ADA, and state/local leave laws.

· Excellent organizational skills with the ability to manage high-volume, detail-oriented work.

· Must possess strong interpersonal and communication skills, with the ability to interact clearly, professionally and empathetically.

· Ability to handle sensitive and confidential information with discretion, care, and integrity.

· Proficiency in HRIS (i.e. Oracle) and Microsoft Office Suite.

· Must have effective time management skills and maintain organized workflows in a fast-paced environment.

· Must demonstrate the ability to collaborate effectively to ensure consistent and compliant processes.

Special Requirements

· Primarily a desk-based role with extended periods of computer use.

· Working in a fast-paced environment and may work evenings and weekends based on business needs.

#LI-Onsite

*1-year of restaurant experience required.

Have you personally experienced the varied demands of a food service operation?

Do you love the challenge of thinking on your feet and solving problems in real time? 

Is dependability a point of personal pride for you? 

If so, read on to learn more about our open CSS role and apply today!

About the Role

As an 86 Repairs Customer Service Specialist (CSS), you will join the ranks of committed customer service professionals with food service backgrounds who exemplify customer centricity. This group of ambitious professionals understands the value of commitment and follow-through, showing up each day to ensure 86 customers are supported whenever a service need arises. 

Responsibilities

• Promptly respond to customer requests by phone, text message, email, chat, slack, and portal.
  
  
• Communicate with customers and vendors to identify the root cause of an issue.
  
  
• Troubleshoot equipment repairs with customers in real time.
  
  
• Solve complex problems, both technical and non-technical in nature.
  
  
• Coordinate service visits and repairs to ensure optimal customer uptime.
  
  
• Utilize data insights and service history to provide consultative feedback to customers.
  
  
• Resolve time sensitive tasks in an expeditious manner.
  
  
• Follow processes and procedures in order to ensure complete, accurate, and timely records in all relevant systems and profiles.
  
  
• Take pride in delivering high quality service and written documentation.
  
  
• Grow relationships with our customers and vendors.
  
  
• Ensure customer and vendor satisfaction and provide world-class support.
  
  
• Champion the voice of the customer in collaboration with other 86 teams.
  
  
• Manage a seamless customer experience from end-to-end, ensuring our service request execution delights every customer.

Qualifications

• 3+ years of experience in customer facing roles (e.g. restaurant, hospitality, and/or service vendor).
  
  
• At least 1-year of restaurant experience (can be FOH or BOH).
  
  
• Practical experience with helpdesk software and cloud-based telephony systems like Twilio.
  
  
• Strong organizational skills with the ability to juggle competing priorities.
  
  
• Strong analytical and problem solving skills.
  
  
• Superb written and verbal customer handling skills.
  
  
• High attention to detail.
  
  
• Deadline driven.
  
  
• Ability to work successfully within a fast-paced, time sensitive environment.
  
  
• Strong technical skills (Google Suite, Excel).
  
  
• Personal accountability and the ability to self-manage.
  
  
• Outside-the-box thinker.
  
  
• Flexibility to work scheduled shifts which may include weekend days and some holidays (candidates without this flexibility will not be considered).
  
  
• Spanish language proficiency is a plus.
  
  

We do not require

• A college degree or high GPA.
  
  
• Tools: We’ll provide you with your computer, monitor, and everything you need.
  
  
• Startup or tech experience (an aptitude for fast-paced computer-based work is enough).
  
  

Compensation & Benefits

• Company-provided equipment (computer; monitor; tools)
  
  
• Competitive base salary in line with the Chicago market. The starting annual wage for this role is in excess of $55,000. Benefits package (separate from base salary) totals ~$10K, including up to $800 monthly for health, dental, vision, disability, and life insurance plans.
  
  
• Flex spending account for family and child care.
  
  
• Employee assistance programs.
  
  
• 401(k) plan with up to 3% matching.
  
  
• Unlimited PTO, following an introductory 90-day work period, with generous paid parental and sick leave policy.
  
  
• Regular fun team-building events both virtually and IRL.
  
  
• Plus our “Check Please” dining benefit, where the company pays for you to eat at our customers’ restaurants!

Our Company

86 Repairs is transforming a huge, overlooked problem in restaurants: getting things fixed. While other parts of the industry have evolved thanks to technology (think: online ordering, point-of-sale), repairs and maintenance (R&M) has kept the status quo…

Until we came along.

86 launched an R&M management platform built for the restaurant industry in 2019. Our tech-enabled solution includes on-demand repair management and preventative maintenance. With 86 Repairs, restaurants can access data-driven insights and 24/7 support to control their facilities, reduce their R&M costs, and spend less of their team's time on equipment repairs.

Our Community

86ers are thoughtful, ambitious, and creative folks working together across multiple states . We have industry veterans and non-industry folks alike. We gather regularly for team events that include delicious meals at our customers’ restaurants.

We're looking for sharp people who want to contribute new perspectives to our community and help us grow. We value folks who are comfortable with rapid change and are excited to build a company together. We don’t have it all figured out, so we need team members who thrive on new challenges.

Our Commitment

The only way to build a great company is by hiring talented people with diverse backgrounds and rich life experiences. Those experiences contribute to our culture and help us find creative solutions to the tough problems we're solving. Because of this, 86 Repairs is committed to inclusion across race, gender, age, religion, identity, disability, and background in everything we do. 

Historically, women and people of color are hesitant to apply for a role unless they meet every qualification listed in the job description. If you are uncertain if you're a fit, please apply. We'd rather have one more resume to review than miss the chance to meet amazing talent.

* If you require reasonable accommodations to participate in our interview process please let us know. 

*This role requires availability for afternoon, evening, and weekend hours.

*1-year of restaurant experience required.

Have you personally experienced the varied demands of a food service operation?

Do you love the challenge of thinking on your feet and solving problems in real time? 

Is dependability a point of personal pride for you? 

If so, read on to learn more about our open CSS role and apply today!

About the Role

As an 86 Repairs Customer Service Specialist (CSS), you will join the ranks of committed customer service professionals with food service backgrounds who exemplify customer centricity. This group of ambitious professionals understands the value of commitment and follow-through, showing up each day (with regular shifts covering night and weekend hours) to ensure 86 customers are supported whenever a service need arises. 

Responsibilities

• Promptly respond to customer requests by phone, text message, email, chat, slack, and portal.
  
  
• Communicate with customers and vendors to identify the root cause of an issue.
  
  
• Troubleshoot equipment repairs with customers in real time.
  
  
• Solve complex problems, both technical and non-technical in nature.
  
  
• Coordinate service visits and repairs to ensure optimal customer uptime.
  
  
• Utilize data insights and service history to provide consultative feedback to customers.
  
  
• Resolve time sensitive tasks in an expeditious manner.
  
  
• Follow processes and procedures in order to ensure complete, accurate, and timely records in all relevant systems and profiles.
  
  
• Take pride in delivering high quality service and written documentation.
  
  
• Grow relationships with our customers and vendors.
  
  
• Ensure customer and vendor satisfaction and provide world-class support.
  
  
• Champion the voice of the customer in collaboration with other 86 teams.
  
  
• Manage a seamless customer experience from end-to-end, ensuring our service request execution delights every customer.

Qualifications

• 3+ years of experience in customer facing roles (e.g. restaurant, hospitality, and/or service vendor).
  
  
• At least 1-year of restaurant experience (can be FOH or BOH).
  
  
• Practical experience with helpdesk software and cloud-based telephony systems like Twilio.
  
  
• Strong organizational skills with the ability to juggle competing priorities.
  
  
• Strong analytical and problem solving skills.
  
  
• Superb written and verbal customer handling skills.
  
  
• High attention to detail.
  
  
• Deadline driven.
  
  
• Ability to work successfully within a fast-paced, time sensitive environment.
  
  
• Strong technical skills (Google Suite, Excel).
  
  
• Personal accountability and the ability to self-manage.
  
  
• Outside-the-box thinker.
  
  
• Flexibility to work scheduled shifts during afternoons, evenings, weekends, and some holidays (candidates without this flexibility will not be considered).
  
  
• Spanish language proficiency is a plus.
  
  

We do not require

• A college degree or high GPA.
  
  
• Tools: We’ll provide you with your computer, monitor, and everything you need.
  
  
• Startup or tech experience (an aptitude for fast-paced computer-based work is enough).
  
  

Compensation & Benefits

• Company-provided equipment (computer; monitor; tools)
  
  
• Competitive base salary in line with the Chicago market. The starting annual wage for this role is in excess of $55,000. Benefits package (separate from base salary) totals ~$10K, including up to $800 monthly for health, dental, vision, disability, and life insurance plans.
  
  
• Flex spending account for family and child care.
  
  
• Employee assistance programs.
  
  
• 401(k) plan with up to 3% matching.
  
  
• Unlimited PTO, following an introductory 90-day work period, with generous paid parental and sick leave policy.
  
  
• Regular fun team-building events both virtually and IRL.
  
  
• Plus our “Check Please” dining benefit, where the company pays for you to eat at our customers’ restaurants!

Our Company

86 Repairs is transforming a huge, overlooked problem in restaurants: getting things fixed. While other parts of the industry have evolved thanks to technology (think: online ordering, point-of-sale), repairs and maintenance (R&M) has kept the status quo…

Until we came along.

86 launched an R&M management platform built for the restaurant industry in 2019. Our tech-enabled solution includes on-demand repair management and preventative maintenance. With 86 Repairs, restaurants can access data-driven insights and 24/7 support to control their facilities, reduce their R&M costs, and spend less of their team's time on equipment repairs.

Our Community

86ers are thoughtful, ambitious, and creative folks working together across multiple states . We have industry veterans and non-industry folks alike. We gather regularly for team events that include delicious meals at our customers’ restaurants.

We're looking for sharp people who want to contribute new perspectives to our community and help us grow. We value folks who are comfortable with rapid change and are excited to build a company together. We don’t have it all figured out, so we need team members who thrive on new challenges.

Our Commitment

The only way to build a great company is by hiring talented people with diverse backgrounds and rich life experiences. Those experiences contribute to our culture and help us find creative solutions to the tough problems we're solving. Because of this, 86 Repairs is committed to inclusion across race, gender, age, religion, identity, disability, and background in everything we do. 

Historically, women and people of color are hesitant to apply for a role unless they meet every qualification listed in the job description. If you are uncertain if you're a fit, please apply. We'd rather have one more resume to review than miss the chance to meet amazing talent.

* If you require reasonable accommodations to participate in our interview process please let us know. 

Relay is the Intelligent System of Action for the physical economy. While the digital revolution has historically left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem. We aren’t just selling radios; we are building the digital foundation for the 80% of the global workforce that doesn't work at a desk.

It is an incredibly exciting time to be joining Relay, given we've recently ranked #175 on the Deloitte Technology Fast 500 and #920 on the Inc. 5000. 

Why Join Relay?

• A Proven Winner: Join a hyper-growth company trusted by over 10% of the Fortune 500 and a dozen of the Fortune 100.
• High Value, High Impact: With 47% of our revenue coming from $100K+ ARR customers and a 135% Net Revenue Retention (NRR), you will be joining a company rooted in value creation.
• Market-Leading Innovation: The Relay platform captures 1 billion new data points weekly and features award-winning AI tools like TeamTranslate™, which has seen 500% YoY growth.
• World-Class Leadership: Our already stellar C-suite has been bolstered by leaders to help us scale toward our next major milestones.
• The Relay Culture: 100% paid health insurance and a team dedicated to "Best Work In My Life" (BWIML).

If you're passionate about technology, driven to make a difference and align your work to a bigger mission, and excited to join a company that's shaping the future of frontline work, we encourage you to explore opportunities at Relay!

Enterprise Account Executive - Casino Segment

Location: Las Vegas, NV (Local presence required)

• Strategic Territory Ownership: Develop and execute a surgical sales plan targeting the big players and independent Integrated Resorts across the Strip and Downtown.
• C-Suite & Property-Level Navigation: Masterfully navigate the dual-layer decision-making process of Las Vegas (Corporate HQ vs. Property-level leaders).
• Operational Pain Point Identification: Conduct deep-dive assessments into the friction points of casino operations.
• Collaborative Deal Architecture: Partner with Relay’s Sales Engineers and Product teams to lead the charge through pilots and full-scale enterprise rollouts.
• Industry Ambassadorship: Maintain a constant, influential presence at key industry events (G2E, etc.) and within local networks to keep Relay top-of-mind.

• 7+ Years of selling to Las Vegas casinos with a proven track record selling high-ticket enterprise solutions.
• An active, "warm" network of Director, VP, and C-Suite contacts within major gaming operators. You have the credibility to bypass gatekeepers.
• An intimate understanding of how an Integrated Resort functions—you know the difference between back-of-house (BOH) needs and front-of-house (FOH) expectations.
• A history of closing complex, multi-year contracts involving multiple stakeholders, legal, and procurement committees.
• You live and breathe the Las Vegas market; you know the players, the politics, and the pace.

About us: Relay culture, benefits & perks:

Our culture hinges on Relayers getting LIT up in an environment that fosters learning, impact, and teamwork (LIT) where we can *CHASE* the best work in our lives. We call this BWIML (pronounced bee wimmel = Best Work In My Life)!

It's truly amazing what engaged team members can achieve together. Our ever-evolving list of benefits and perks means you'll be able to integrate work into your whole life, focus on health, perform impactful work, grow and learn in your role, look after yourself/your family, and invest in your future. 

At Relay, we offer...

• 100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability, and Life Insurance benefits for you and those who depend on you
• Generous Paid Time Off
• 401(K) Savings Plan + Company Match
• Baby Cash Reward + Paid Parental Leave
• Wellness Perks, including a world-class onsite fitness center with instructor-led classes + locker room, as well as endless outdoor amenities, whether tennis, basketball, cycling, or pickleball is your jam
• Free Snacks and Fun Times
• Latest tech, standing desks, and all the accessories and software you need to succeed in your role

Ready to build something great with us? We can't wait to hear from you.

FSR Analyst

Minimum Secret Clearance Required

Locations: 

• Miami FL,
• Bragg NC,
• Vandenberg CA,
• CO Springs CO,
• Hawaii,
• Las Vegas NV,
• Newport News VA,
• San Diego CA,
• Camp Lejune NC,
• Washington DC,
• Shreveport LA
• Jacksonville FL,
• Tucson, AZ
• Fort Walton Beach, FL
• San Francisco, CA
• Juneau, Alaska

PVM, Inc. is looking for a skilled and experienced Field Service Representative (FSR) Analyst to join our team. In this role, you will partner with implementation teams to design, develop, and deploy advanced technical solutions that address our customers' most complex challenges. As an FSR Analyst, you will work directly with analysts to train and mentor users, troubleshoot technical issues, and create innovative use cases. Whether supporting users on-site worldwide or collaborating with colleagues in our offices, you will be instrumental in driving success and delivering meaningful results.

Responsibilities

• Deliver one-on-one desk-side training to analysts.
• Conduct classroom training sessions for analysts and operators.
• Support the Help Desk by addressing user inquiries and collaborating with the engineering team to resolve technical issues.
• Provide the engineering team with user feedback to enhance the product.  

Requirements

• Minimum of Secret Clearance
• Experience fusing intelligence capabilities in support of operations.

• Prior experience with Palantir Gotham required. Additional experience with Palantir Gaia and Palantir Foundry is a plus.
• Strong communication skills with the ability to break down, explain, and demonstrate complex concepts in an easy-to-understand manner.
• Ability to travel domestically and internationally 25% of the time.
• Ability to work independently and as part of a team.
• Strong knowledge of Excel.
• Military/Special Operation/Law Enforcement experience is a plus.

Tools

• Technical background with working knowledge of HTML, Ruby, Python and/or Java, as well hardware, networks, and server administration.

• Technical background with working knowledge of Python, Java and/or JavaScript/Typescript.

• Prior experience with Palantir Gotham required. Additional experience with Palantir Gaia and Palantir Foundry a plus.
• Strong knowledge of Excel

Skills

• Strong communication skills with the ability to break down, explain, and demonstrate complex concepts in an easy-to-understand manner
• Ability to travel domestically 25% of the time if needed
• Ability to work independently and as part of a team.

Why PVM?

At PVM, we mean it when we say we value diversity. As a PVM team member, you will work with people from all different backgrounds that are passionate about the problems we solve for our customers and are focused on delivering value for our clients. Our culture encourages problem solving, leadership, and innovation, and creates an environment that will support your professional and personal growth.

PVM delivers digital services that help government agencies unlock the power of their data for good and maximize the value of their technology investments. We design, develop, and deploy solutions to solve mission-critical problems. PVM is a black- and service-disabled veteran-owned small business and was founded by a retired Naval officer out of frustration with the status quo with one goal in mind: to help his fellow Shipmates solve the problems they were facing every day. Today, we continue to be driven by that same goal, and are focused on taking on our clients’ missions as our own to make a difference in the communities we serve.

PVM believes in equal opportunity employment. We won't discriminate against any employee or applicant based on race, gender, nationality, age, religion, disability, military status, or sexual orientation. As a company and as individuals, we're committed to providing an inclusive and welcoming environment for our team, our family members, and our clients.