Malaysia

Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can and we believe that everyone brings something different to the table – so we’d love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help.

ABOUT CAPCO

Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry.  You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.

ROLE DESCRIPTION

Role Summary

WHY JOIN CAPCO?

You will work on engaging projects with some of the largest banks or financial service institutions in the world, on projects that will transform the financial services industry.

We offer:

• A work culture focused on innovation and building lasting value for our clients and employees
• Ongoing learning opportunities to help you acquire new skills or deepen existing expertise
• A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients
• A diverse, inclusive, meritocratic culture
• Enhanced and competitive family friendly benefits, including maternity / adoption / shared parental leave and paid leave for sickness, pregnancy loss, fertility treatment, menopause and bereavement

NEXT STEPS

If you’re looking forward to progressing your career with us, please do not hesitate to apply. We are looking forward to receiving your application.

To learn more about Capco and its people check out the website on www.capco.com

We are seeking a Credit & Collections / Jr Analyst to join the growing .monks Finance team. The ideal candidate is a driven individual who is able to prioritise their workflow to the team’s objectives. The candidate will be expected to perform daily, weekly and monthly tasks related to:  AR aging review, collections outreach, cash application, credit management, and reporting of customer collection activities.

Responsibilities include, but are not limited to:

• Accurate cash application and ad hoc reconciliation
• Cross functional collaboration with Billing and Account Management teams to raise awareness of disputes, discrepancies, collection efforts, and mitigation of credit risk actions
• Responding to client inquiries in a prompt manner
• Taking a proactive approach to collections in the form of client outreach and client education
• Monitoring AR activity daily for non-payments, delayed payments, and other irregularities
• Identifying and escalating material Collections issues in a timely manner
• Support and drive key Credit & Collections responsibilities and initiatives

Qualifications:

• BA/BS in Accounting or Finance related field
• 1+ years of billing/collections experience preferred
• Comfortable working in a fast-paced environment 
• Account Software (Netsuite) and Google Sheets/ Microsoft Excel experience preferred
• Excellent verbal and written communication skills
• Excel in analytical and problem solving skills
• Strong work ethic and ability to adapt to rapidly-changing environments

#Ll-JA3

We are seeking a Credit & Collections / Sr Analyst to join the growing .monks Finance team. The ideal candidate is a driven individual who is able to prioritize their workflow to the team’s objectives and take on projects independently. The candidate will be expected to perform daily, weekly and monthly tasks related to:  AR Aging Review, Collections outreach, cash application, credit management, reporting of customer collection activities, process improvement, and documenting procedures.

Responsibilities include, but are not limited to:

• Accurate cash application and ad hoc reconciliation
• Cross functional collaboration with Billing and Account Management teams to raise awareness of disputes, discrepancies, collection efforts, and mitigation of credit risk actions
• Responding to client inquiries in a prompt manner
• Taking a proactive approach to collections in the form of client outreach and client education
• Monitoring AR activity daily for non-payments, delayed payments, and other irregularities
• Identifying and escalating material Collections issues in a timely manner
• Develop and document process and procedure improvements 
• Support the development of our C&C team members
• Support and drive key Credit & Collections responsibilities and initiatives

Qualifications:

• BA/BS in Accounting or Finance related field
• 4+ years of accounting/collections experience preferred
• Comfortable working in a high-paced environment, independently and collaboratively 
• Accounting software (Netsuite) and Google Sheets/ Microsoft Excel experience preferred
• Excellent verbal and written communication skills
• Excel in analytical and problem solving skills
• Strong work ethic and ability to adapt to rapidly-changing environments

#Ll-JA3

About Nintex: 

At Nintex, we are transforming the way people work, everywhere.  

As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital transformation journeys by managing, automating, and optimizing business processes quickly and efficiently. We improve their lives through the technology we build.

We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast-paced, and we value our people’s curiosity, ideas, and enthusiasm. Driven by passion and accountability, we take initiative, measure progress, and deliver results. Our culture fosters innovation and problem-solving, fueled by curiosity and a commitment to thinking big. Together, we move with agility, prioritize customer needs, and build unity through empathy, leaving a positive impact wherever we go. 

About the role: 

The Compliance Analyst is a member of the Nintex Security Team and partners with globally distributed departments to execute and sustain the company’s compliance program. This role is operational and tactical in nature, with responsibility for working with teams to implement compliance requirements, enabling audit readiness, coordinating ongoing compliance activities, and supporting external and internal audits. 

The Compliance Analyst applies strong project management and analytical skills to manage multiple concurrent initiatives and brings working expertise across multiple compliance frameworks to ensure consistent and effective compliance outcomes. 

Your contribution will be:

Domain Knowledge and Documentation: Coordinate the full compliance lifecycle, including gap analysis, remediation planning, audit execution, and continuous compliance monitoring. Prepare the organization for new and evolving compliance frameworks by coordinating assessments, audits, self-assessments, and evidence collection and review activities. Develop, maintain, and review compliance related documentation to support training, awareness, and sustained operational effectiveness. Support the Revenue team by answering Security-related questions from customers and prospects. Assist with curating content for ongoing Security training requirements, ensuring completion targets are met. 

Global Stakeholder Management: Collaborate with globally distributed stakeholders across Engineering, IT, Product, HR, Legal, and other business functions to support consistent implementation of compliance requirements. Serve as a primary liaison for audit coordination, including facilitating interviews, walkthroughs, and evidence requests. Provide guidance and training to internal teams on compliance initiatives and audit readiness. 

Adhere to Nintex Standards and Practices: Support adherence to Nintex governance, risk, and compliance standards by assisting with the creation, review and updates of information security policies and procedures. Ensure compliance activities align with internal guidelines and approved risk management practices. Contribute to compliance integration efforts for acquisitions or organizational changes as required. 

Risk Management and Mitigation: Support risk management activities by assisting with security reviews and compliance risk assessments for new initiatives, technologies, and vendors. Identify potential compliance and control gaps, document risks, and assist in tracking mitigation activities. Escalate identified risks and issues to appropriate stakeholders in a timely manner. 

To be successful, we think you need:

• Bachelor’s degree in Information Security, Information Technology, Risk Management, Business, or a related field, or equivalent practical experience. 

• A proven track of at least 5 years working experience with common compliance and assurance frameworks such as SOC 2, ISO/IEC 27001, GDPR, HIPAA, FedRAMP, or similar international regulatory standards. 

• Relevant certifications are preferred but not required, including: CISA, CRISC, CISSP, CCSK, ISO 27001 Lead Implementer/Auditor, or related compliance or risk certifications. 

• Familiarity with common IT infrastructure, SaaS based cloud services, identity and access management concepts, and security tooling sufficient to assess control design and operational effectiveness (hands‑on administration is not required).

What’s in it for you? 

Nintex has a hybrid working model, enabling us to build culture, learn, and grow together. We intentionally connect and collaborate, while emphasizing flexibility with a blend of at-home and in-office work. This role is a hybrid role in our local Nintex office.

While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including 

• Global Gratitude and Recharge Days
• Flexible, paid time off policy
• Employee wellness programs and counseling resources
• Meaningful peer recognition and awards
• Paid parental leave
• Invention/patenting assistance
• Community impact, paid volunteer time, and opportunities
• Intercultural learning and celebration
• Multiple tools through which to learn and grow, and an incredible global community 

View more about our benefits here: https://www.nintex.com/wp-content/uploads/2023/01/Global-Perks-and-Benefits.pdf.  

We are seeking a Business Analyst with Trade Operations experience to lead the implementation of our new Trade Finance System.

Key Responsibilities:

• Project Oversight:
  Lead the end-to-end delivery of the Trade Finance System project, including gathering and documenting business requirements, reviewing functional specifications, preparing and executing UAT test scripts, and supporting implementation and post-production activities.
• UAT Support:
  Drive UAT planning and execution, ensuring test cases reflect real-world trade operations scenarios and validating system functionality against business needs.
• Stakeholder Collaboration:
  Work closely with Trade Operations, Product, Technology, and Compliance teams to ensure system requirements align with operational workflows and regulatory standards.
• System Enhancements:
  Prioritize and manage system enhancements based on feedback from Trade Operations and other stakeholders, ensuring continuous improvement and operational efficiency.
• Documentation & Compliance:
  Review trade finance documentation and transactions for accuracy and compliance with international trade regulations and internal policies.
• Policy & Process Development:
  Contribute to the development and refinement of trade finance policies, SOPs, and best practices, incorporating system capabilities and operational insights.
• Issue Resolution:
  Investigate and resolve operational issues related to trade finance transactions, ensuring timely and accurate processing.
• Cross-Functional Coordination:
  Liaise with internal departments such as Risk, Compliance, and Operations to ensure seamless transaction processing and system integration.
• Training & Enablement:
  Conduct training sessions for internal teams and clients on system usage and trade finance processes, leveraging operational expertise.
• System Utilization:
  Use trade finance platforms to monitor, process, and report on transactions, ensuring alignment with operational procedures.

Requirements:

• Education:
  Degree in Information Technology, Business, Finance, or related disciplines.
• Experience:
  Minimum 3–6 years of experience, preferably in Trade Operations or Trade Finance, with exposure to system implementation or business analysis.

Skills & Competencies:

• Strong analytical and problem-solving skills.
• Experience in project management or system implementation is an advantage.
• Deep understanding of Trade Finance products (e.g., Letters of Credit, Guarantees, Collections, Open Account, Financing).
• Familiarity with trade operations workflows and regulatory requirements.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple priorities and deliver under tight deadlines.
• Proactive, detail-oriented, and results-driven.
• Strong team player with self-initiative and adaptability.

Key skills / knowledge:
    Has knowledge in Basel Internal Rating-based Approach (IRB) & the Standardized Approach of Credit Risk Weighted Assets (CRWA) and understanding of PD, EAD & LGD.
    At least 7 years of experience in Banking/Finance related field, familiar with products offered in banks and the CRWA treatment.
    Good command of Excel, Macro programming and SAS.  SQL will be an added advantage.

Behaviors:
    Proactive & can think out of the box.
    Pleasant personality & easily approachable (being approached).
    Able to work under tight timeline and under tremendous stress environment.

main responsibilities 

    Participate in the discussion group on Basel III Credit Risk in identifying the additional relevant fields required for Basel III CRWA computation.
    Provide advice in interpreting the Basel III CRWA requirements and how to source the required fields for CRWA computation.
    Prepare automation change request with business requirements documentation to bring in additional fields or logic changes to comply with Basel III the Standardized Approach and Internal Rating-based Approach.
    Involvement in the user acceptance testing, including designing the test scripts, test scopes and test samples.
    Perform credit RWA impact assessment as and when required.
    Knowledge on SA-CCR is an added advantage.

Company Overview

Capco is an entrepreneurial consulting business with expertise in transformation, technology, and strategy. We specialize in banking and payment; capital markets; wealth & investment management; finance, risk & compliance; and technology, serving our clients from offices in leading financial centers across US, Europe and APAC. We are expanding our business rapidly across Asia (especially Malaysia). You will work on engaging projects with some of the largest banking and insurance clients in the world, projects that will deliver significant transformation and change. Besides, we have exciting growth plans in APAC and some very interesting new service lines opening. We are building the business, so now is a good time to join because you can join at the start, have an impact and play a role in its future success = promotion opportunities, better bonus opportunities and faster career progression.

Through our collaborative and efficient approach, we help our clients successfully increase revenue, manage risk and regulatory change, reduce cost and enhance control. We specialize in banking; capital markets; wealth and investment management; finance, risk & compliance; and technology. We serve our clients from offices in leading financial centers across North America, Europe and APAC.

Role Title:  Campaign Manager (Banking)

Role Overview

• The Campaign Manager is responsible for planning and executing targeted campaigns within Commercial Banking to drive product uptake, revenue growth, and client engagement across SME and Corporate segments. The role partners closely with Product, Sales, CRM, Analytics, and Compliance teams to deliver data-driven campaigns and enable Relationship Managers to achieve business targets:

• • Campaign Strategy & Planning

    • Translate business objectives into targeted campaign strategies.

    • Align campaigns with product priorities (e.g., loans, trade finance, treasury services, deposits).

    • Define and segment target customers (e.g., SMEs, mid-market corporates, new-to-bank clients).

    • Set campaign objectives and KPIs (e.g., leads, conversion rate, cross-sell rate, revenue, NIM impact).

    • Develop and manage campaign calendars aligned with product launches and seasonal trends

• • Audience Segmentation & Targeting
    • Partner with CRM and Data Analytics teams to identify high-potential customer segments.
    • Analyze RM portfolios to uncover cross-sell and upsell opportunities.
    • Generate eligible and pre-approved customer lists based on defined criteria.
    • Leverage behavioral triggers (e.g., balance movements, trade activity) to drive timely engagement.

• • Campaign Execution
    • Coordinate cross-functional teams including Product, Sales, Compliance, Marketing, and Technology.
    • Manage multi-channel campaign deployment (email, RM call lists, digital banners, events/webinars, digital acquisition channels).
    • Oversee creative development, messaging, and compliance approvals.
    • Ensure timely execution and delivery within agreed timelines.
    • Track and monitor campaign performance, recommending optimizations where required.

• • Sales & Relationship Manager Enablement
    • Provide qualified lead lists to Relationship Managers (RMs).
    • Develop sales enablement materials including pitch decks and product one-pagers.
    • Track RM follow-ups and campaign conversion performance.
    • Support internal sales initiatives such as competitions or incentive programs.

Experience & Skills

• • Degree in Business, Marketing, Finance, or a related discipline.

  • 5+ years of relevant experience in commercial banking, campaign management, marketing, business analysis, or project management.

  • Strong analytical and data segmentation capabilities with experience using CRM systems.

  • Proven ability to manage cross-functional stakeholders and campaign timelines.

  • Experience as a Change Manager, Business Analyst, or Project Manager will be advantageous.

• Language requirement: Mandarin and/or Cantonese

Why join us?

You will join a company that supports and encourages an entrepreneurial outlook and independent thinking. Capco is not about organizational charts and layers –we operate with little hierarchy because we want all employees to feel that Capco is their firm. We warmly value diversity and inclusion and embrace our collective uniqueness –our culture is a strong, fresh, and invigorating difference from our competitors.

About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. 

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

The role in a nutshell:

You will form part of the Onboarding Operations team based in Cape Town and Kuala Lumpur, reporting to the Head of Onboarding Strategy and Customer Due Diligence Operations. Your role as a Business Optimisation Analyst (Data) will be to use your knowledge of data analysis and data processing to inform key business decisions in the Onboarding Operations team and other business areas. You will work in a fast paced environment, collaborating with other business units, including Engineering, Product, Compliance and Data teams, servicing the business on an international level together with the teams from South East Asia, Africa and Europe. You will be responsible for creating dashboards, extracting data, writing reports, and monitoring key performance indicators (KPIs) to determine business initiatives’ success.

Your mission will be:

• Interpret trends and patterns in data and present findings and actionable insights to senior leaders of the business
• Collaborate with data engineers to design and build any pipelines/data models needed to support analytical and reporting needs
• Structure large data sets to find usable information
• Design metrics to help assess how the onboarding teams and broader business are performing on a day-to-day basis
• Report regularly on business and team performance
• Work closely with the relevant business stakeholders to understand their data needs
• Collaborate with teams to determine, collect and analyse required data to address business needs while ensuring it is of the highest quality, reliable and trusted
• Build visually compelling dashboards that communicate insights to stakeholders (often non-technical) to allow data-informed decision making
• Use data-driven analysis to identify opportunities for improvement and automation in onboarding operations processes
• Review delivery of providers against Service Level Agreements and support negotiations from a data perspective

The ideal candidate will have:

• A qualification in Data Analysis or similar quantitative fields.
• A minimum of 1 year of experience in the data or business optimisation space
• Intermediate skills in SQL, Python and experience working with data pipelines.
• Experience working with business intelligence platforms such as Looker, Tableau, DataBricks, PowerBI or similar
• Familiar with data governance principles and best practices
• Passionate about data analytics and related disciplines
• Friendly, transparent, articulate and driven to succeed.
• Experience in a customer service / customer onboarding / KYC environment is advantageous
• Ability to lead change through entrepreneurial thinking, a strong sense of responsibility and a very high level of integrity
• Adaptable, capable and intellectually curious and have the persistence to find answers to difficult questions in fast-paced and environments
• Ability to formulate business cases, document investigation work, and contribute to technical design documents
• Ability to take ownership of own work and successfully deliver high quality projects with obscure and incomplete requirements
• Strong interpersonal and communication skills and ability to explain data concepts to non-experts in a clear, and structured manner
• Experience working with cross-functional teams using data to influence strategy, roadmaps and drive data-informed decisions
• Internet access at home and the ability to work remotely (Luno will provide successful candidates with suitable equipment to set them up for success)

Life at Luno:

• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Plus the option to buy and sell up to 5 days leave
• Improve body and mind, with excellent private medical insurance
• Access to Learnably and our additional learning platforms for your personal and professional development
• 6 months primary care-giver leave
• Paw-ternity leave for your furry friend
• Annual Inspiration Day in addition to your annual leave which increases based on your length of service! 
• A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts
• Free lunch and snacks
• 0 fees up to a certain amount with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. 

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

The role in a nutshell:

You will form part of the Onboarding Operations team based in Cape Town and Kuala Lumpur, reporting to the Head of Onboarding Strategy and Customer Due Diligence Operations. Your role as a Business Optimisation Analyst (Data) will be to use your knowledge of data analysis and data processing to inform key business decisions in the Onboarding Operations team and other business areas. You will work in a fast paced environment, collaborating with other business units, including Engineering, Product, Compliance and Data teams, servicing the business on an international level together with the teams from South East Asia, Africa and Europe. You will be responsible for creating dashboards, extracting data, writing reports, and monitoring key performance indicators (KPIs) to determine business initiatives’ success.

Your mission will be:

• Interpret trends and patterns in data and present findings and actionable insights to senior leaders of the business
• Collaborate with data engineers to design and build any pipelines/data models needed to support analytical and reporting needs
• Structure large data sets to find usable information
• Design metrics to help assess how the onboarding teams and broader business are performing on a day-to-day basis
• Report regularly on business and team performance
• Work closely with the relevant business stakeholders to understand their data needs
• Collaborate with teams to determine, collect and analyse required data to address business needs while ensuring it is of the highest quality, reliable and trusted
• Build visually compelling dashboards that communicate insights to stakeholders (often non-technical) to allow data-informed decision making
• Use data-driven analysis to identify opportunities for improvement and automation in onboarding operations processes
• Review delivery of providers against Service Level Agreements and support negotiations from a data perspective

The ideal candidate will have:

• A qualification in Data Analysis or similar quantitative fields.
• A minimum of 1 year of experience in the data or business optimisation space
• Intermediate skills in SQL, Python and experience working with data pipelines.
• Experience working with business intelligence platforms such as Looker, Tableau, DataBricks, PowerBI or similar
• Familiar with data governance principles and best practices
• Passionate about data analytics and related disciplines
• Friendly, transparent, articulate and driven to succeed.
• Experience in a customer service / customer onboarding / KYC environment is advantageous
• Ability to lead change through entrepreneurial thinking, a strong sense of responsibility and a very high level of integrity
• Adaptable, capable and intellectually curious and have the persistence to find answers to difficult questions in fast-paced and environments
• Ability to formulate business cases, document investigation work, and contribute to technical design documents
• Ability to take ownership of own work and successfully deliver high quality projects with obscure and incomplete requirements
• Strong interpersonal and communication skills and ability to explain data concepts to non-experts in a clear, and structured manner
• Experience working with cross-functional teams using data to influence strategy, roadmaps and drive data-informed decisions
• Internet access at home and the ability to work remotely (Luno will provide successful candidates with suitable equipment to set them up for success)

Life at Luno:

• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Plus the option to buy and sell up to 5 days leave
• Improve body and mind, with excellent private medical insurance
• Access to Learnably and our additional learning platforms for your personal and professional development
• 6 months primary care-giver leave
• Paw-ternity leave for your furry friend
• Annual Inspiration Day in addition to your annual leave which increases based on your length of service! 
• A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts
• Free lunch and snacks
• 0 fees up to a certain amount with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

MULTILINGUAL RESEARCH ANALYST, KUALA LUMPUR 

WHO ARE WE

S-RM is a corporate intelligence and risk consulting firm that works with leading businesses, government agencies, financial services and law firms worldwide. As an APAC-focused Due Diligence Analyst, you will be part of our Investment Migration team, helping government agencies that run citizenship and residency-by-investment programmes understand and manage their exposure to money laundering and corruption concerns, meet legal and regulatory requirements, and safeguard their commercial reputations.

THE ROLE

At S-RM, we’re proud to say our investigative training is amongst the best in the industry. You’ll have some of the brightest colleagues to support you - former journalists, economists, lawyers, financial analysts, scientists, military and intelligence professionals. Collectively, our people speak more than 40 languages.

Working as a part of an experienced team, you will research, analyse and write up complex, and sometimes controversial, media and human source insight to aid our investment migration and banking clients in making impactful decisions at the investor onboarding stage.

We are looking for someone who is adaptable, can be part of a team and wants to grow with the business. In this role, you are likely to take on the following tasks on a day-to-day basis:

Researching and writing English-language compliance and intelligence reports on companies and individuals for due diligence and investigatory purposes;

Providing subject matter expertise on the political, regulatory and corporate risk environments in major economies in the APAC region, with a focus on China;

Conducting research in Chinese; and

Presenting to managers and clients.

The role will be based at our Kuala Lumpur office. However, we have flexible working arrangements available.

WHAT WE’RE LOOKING FOR

We think candidates with the following skills and experience are likely to succeed as a Due Diligence Analyst at S-RM.

That said, if you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box—we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

We’re looking for someone that is able to adapt to change and work comfortably in a fast-paced environment, this person will have some or all of these skills:

• Excellent research and investigative skills;
• Fluency in English;
• Professional working proficiency (i.e. ability to read and research) in Chinese is highly desirable. Professional working proficiency in Vietnamese, Indonesian, Thai, or Burmese is desirable but not essential;
• As a minimum, a bachelor’s degree. Relevant degrees may include but are not limited to: economics, international relations, law, finance, political science, or similar; or equivalent work experience.
• Experience working in the corporate intelligence, due diligence, or investigations sector is highly desirable.

All candidates must have permission to work in Malaysia by the start of their employment.

OUR BENEFITS

We offer thoughtful, balanced rewards and support to help our people do their best work and live their lives outside it, this includes but is not exhaustive of:

• 20 days holiday per year in addition to bank holidays (+1 day for every year of service up to a maximum of 25 days in total);
• Hybrid working and flexible working hours;
• EPF (Employees Provident Fund with a contribution rate of 12% employer & 11% employee;
• Life Insurance 4X annual salary.
• Parental Support:
• Fertility treatment leave – 5 days of leave per cycle of treatment per year;
• Maternity leave – 26 weeks of full pay followed by 13 weeks of half pay;
• Paternity leave – 6 weeks of full pay.
• Various Health and Medical Benefits including:
• Private dental and medical insurance (taxable benefit) for you and your family;
• EAP programme for you and your immediate family;
• Free access to the world-famous mindfulness app

THE APPLICATION PROCESS

To apply for this role, please submit an up-to-date CV and a cover letter tailored to this job description, outlining why you think you are a great fit for the Due Diligence Analyst role, our team and S-RM, through this ad directly.

The application process will include:

1. A preliminary call, which will be a chance for you to find out more about S-RM and the role.
2. A written research and assessment task. This will assess your analytical and writing skills and give you a better sense of the work we do.
3. First Interview – a remotely run skills focussed interview.
4. Second interview - a remotely run skills focussed interview.

We nurture a culture of equality, diversity and inclusion and we are dedicated to developing a workforce that displays a variety of talents, experiences and perspectives.

About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. 

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

The role in a nutshell:

You will form part of Luno’s Market Surveillance team based in Cape Town and will help scale the capability of the team for Luno’s global business with support from a growing team of enthusiastic, energetic Lunauts and through the use of technology and data-driven insights. You will report to the Market Surveillance Manager in South Africa and collaborate with other Anti-Financial Crime and Liquidity team members across multiple regions.

Your mission will be:

Your efforts as a Market Surveillance Analyst will ensure market conduct compliance is upheld by investigating, analysing and responding to surveillance alerts and suspicious trading events. The role will require agile execution on key projects and operational delivery of work within the functional team, while applying structured analysis to inform sound, evidence-based decisions. 

• Knowledge you are required to have and apply:
• Working on varied and often complex problems that require the assessment of multiple factors, applying sound judgement and learned techniques to deliver structured, data-informed analysis and investigation within the Market Surveillance policy framework and the broader Risk Management and Compliance Programme (“RMCP”).
• Vetting your own work and delivery, communicating progress and escalating blockers to the team
• Supporting internal compliance audits and facilitating compliance with regulations to ensure the market is operated in an orderly, fair and transparent manner;
• Understanding Market Surveillance regulations and developments in legislation, and pointing out when you suspect that Luno may be in breach of regulations
• Identify and adequately resolve issues noted on our exchange monitoring software that relate to Market Surveillance responsibilities.
• Investigate, Analyse & Execute:
• Independently escalate a series of alerts into a full-scale investigation, and interpret whether the trading behaviour is risky or explainable by market dynamics
• Analyse transactions, identifying suspicious patterns and behavioural trends, and distinguishing between legitimate and suspicious activities using sound analytical judgement and available data sources
• Adheres to the defined procedure for resolving an investigation or escalating risky activity, able to derive an appropriate recommendation and communicate the outcome
• Identify broader trading patterns or trends emerging across alerts and proactively raise potential systemic risks to the team
• Technological Expertise: 
• Independently uses problem-solving methodologies and available internal and external data tools to conduct structured investigative analysis on trading activity
• Understand, tune and report on trade surveillance rules and thresholds
• Understand market dynamics and root causes of changes affected by the functional area, and how they impact internal and external tools
• Comfortable working with datasets and interpreting quantitative outputs generated by surveillance systems
• Curiosity, Industry Awareness & Crypto Risk Assessment
• Demonstrates a strong interest in the evolving cryptocurrency landscape, staying informed on emerging trends and projects
• Applies critical thinking to assess the legitimacy, risk, and strategic fit of crypto assets under review
• Supports safe and compliant asset listings that align with Luno’s growth strategy and regulatory expectations
• Reporting Writing & Key Risk Indicator (KRI) Management: Compiling clear, accurate and evidence-based reports based on work performed, contributing to key risk indicators and ensuring outputs are supported by reliable data analysis applicable to the functional area as well as filing regulatory reports to ensure compliance and deepening trust with regulators;
• Cross-functional / team collaboration & Written / Oral Communication: Developing stable working relationships, internally and externally and communicating with the wider Financial Crime and Liquidity team to support ad-hoc requests and queries
• Business & Anti-Financial Crime Strategic Goals: Providing insights that contribute to the team's strategic direction and ability to understand Luno's function/department strategy.

A little about you:

• A relevant university degree from a recognised tertiary institution;
• At least 3 years of experience in a financial markets-related role within a trading or compliance environment;
• Ability to adapt within a fast-paced environment;
• Strong analytical, detail-oriented mindset with the ability to interpret and draw insights from data;
• Ability to conduct quantitative analysis using varied information sources to investigate complex financial transactions and trading behaviour;
• If not a South African citizen, an existing, valid permit to work in South Africa;
• A can-do, get-things-done attitude with outstanding problem-solving skills and the ability to conceptualise new ideas;
• Friendly, articulate, sound interpersonal skills and driven to succeed;
• Excellent English communication and writing skills;
• Strong sense of ethics, transparent, responsible and with unwavering integrity.

It will be highly advantageous if you have:

• An SAIFM certification or other relevant certification, such as an RPE specialisation in the SA Financial Market;
• A BSc, BEng, BComm or other relevant qualification from an accredited college/university in Finance, Engineering, Computer Science, Information Systems, Statistics, Math or a related quantitative field of study;
• Have a track record of working in Fintech or Regtech environments;
• Are familiar with and passionate about cryptocurrencies.

Life at Luno:

• A forward-thinking and ambitious team that values diversity, hard work, and the continuous quest for excellence.
• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Improve body and mind, with excellent private medical insurance.
• Access to Learnably and our additional learning platforms for your personal and professional development.
• Generous maternity/paternity and even paw-ternity for your furry friend.
• Annual Inspiration Day, in addition to your annual leave, which increases based on your length of service! Plus the option to buy and sell leave. 
• A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts.
• Free lunch and snacks.
• 0 fees with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange

We are an equal opportunity employer and value diversity at our company. We do not negatively discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About the Job

We are looking for a Risk Operations Analyst to perform various merchant risk management activities at Xendit, including investigation of merchant-related risk alerts, reviewing and deciding on merchant requests for activating features and channels, updating transaction privileges, responding to risk-related queries from merchants and internal and external stakeholders, and managing other fraud-related operational matters.

The role requires a strong ability to independently assess the context of the situation and alerts, and apply sound judgment to decide the right course of action. This person needs to be proactive and have the acumen to apply risk management principles in varied situations. An ability to follow the standard operating procedures, owning the tasks and cases end-to-end, and the drive to bring cases to a conclusion will be important requirements for this role.

The role will involve communication with teams across Xendit and with external partners and merchants. There will also be multiple priorities to manage. Clear and precise communication skills will be required, as well as the ability to independently craft recommendations to senior stakeholders using risk protocols and SOPs instead of seeking constant direction.

Minimum Qualifications

• 3+ years of experience in risk management, fraud investigations, or fraud-related operations
• Understanding of risk concepts and experience with common risk metrics
• Ability to conduct basic data analysis and structure the investigations in a methodical way
• Ability to understand and follow the standard operating procedures and risk protocols
• Excellent communication skills and good English language skills
• Excellent communication skills with the ability to write clear investigation summaries and communicate decisions to internal stakeholders.
• Ability to work independently, take ownership, and drive cases from detection to closure with minimal supervision
• Demonstrated ability to own the tasks and drive to a conclusion

Preferred Qualifications

• Bachelor’s degree
• Experience with risk operations and conducting fraud investigations and assessments
• Experience using SQL to query databases or leveraging tools like Looker, Databricks, and Splunk for data exploration and investigations
• Familiarity with payment products such as Virtual account, QRIS, Cards, eWallet, BNPL, and other payment products
• Strong desire to learn and agility to apply basic concepts to multiple situations

Responsibilities

• Follow SOPs and conduct fraud and credit risk investigations triggered through alerts, dispute spikes, abnormal transaction behavior, and merchant risk signals.
• Monitor merchant performance and trends to identify high-risk merchants early and take appropriate mitigating actions to reduce fraud and chargeback exposure.
• Independently coordinate with internal and external stakeholders to drive investigations to closure, ensuring clear documentation, evidence collection, and decision traceability.
• Assess requests from merchants and internal stakeholders for enabling payment channels, features, and limits by performing risk assessment and recommending controls (limits, holds, enhanced monitoring, etc.)
• Follow the SOPs and manage daily fraud operations, including coordinating with multiple bank partners, internal stakeholders, and merchants.
• Collaborate with cross-functional teams (Operations, Compliance, Support, Merchant Success) to improve risk controls, SOPs, and preventive measures.
• Do whatever it takes to make Xendit successful

Company Overview

Capco is an entrepreneurial consulting business with expertise in transformation, technology, and strategy. We specialize in banking and payment; capital markets; wealth & investment management; finance, risk & compliance; and technology, serving our clients from offices in leading financial centers across US, Europe and APAC. We are expanding our business rapidly across Asia (especially Malaysia). You will work on engaging projects with some of the largest banking and insurance clients in the world, projects that will deliver significant transformation and change. Besides, we have exciting growth plans in APAC and some very interesting new service lines opening. We are building the business, so now is a good time to join because you can join at the start, have an impact and play a role in its future success = promotion opportunities, better bonus opportunities and faster career progression.

Through our collaborative and efficient approach, we help our clients successfully increase revenue, manage risk and regulatory change, reduce cost and enhance control. We specialize in banking; capital markets; wealth and investment management; finance, risk & compliance; and technology. We serve our clients from offices in leading financial centers across North America, Europe and APAC.

Role Title: Digital Business Analyst | Contact Center / Chatbot Project 

RESPONSIBILITIES 

• Lead or support the design and implementation of chatbot and conversational AI solutions across banking and financial services clients
• Gather and analyze business requirements related to digital platforms, user journeys, and automation opportunities Collaborate with cross-functional teams including UX/UI designers, developers, and data scientists to enhance chatbot capabilities and platform performance
• Define user stories, functional requirements, and process flows for chatbot interactions and platform features
• Conduct platform assessments and recommend enhancements to improve scalability, usability, and integration Monitor chatbot performance metrics and continuously optimize based on user feedback and analytics
• Communicate project updates and insights to senior stakeholders and client teams 

REQUIREMENTS 

• 2+ years of experience in consulting, business analysis, or project management, ideally within digital transformation or platform development within a bank
• Knowledge of financial services operations, especially in banking or wealth management
• Hands-on experience with chatbot platforms/ Gen AI Project 
• Familiarity with conversational design principles, NLP concepts, and user experience best practices
• Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions
• Experience working in agile environments and contributing to sprint planning, backlog grooming, and user testing
• Excellent communication skills in English;  Fluency in Mandarin OR Cantonese is a MUST

SENIOR CYBERSECURITY ANALYST (SOC)  APAC Region (Remote / Hybrid) 

WHO WE ARE 

S-RM is a global intelligence and cyber security consultancy.   Since 2005, we’ve helped some of the most demanding clients in the world solve some of their toughest information security challenges.    

We’ve been able to do this because of our outstanding people.   We’re committed to developing sharp, curious, driven individuals who want to think critically, solve complex problems, and achieve success.    

But we also know that work isn’t everything. It’s about the lives and careers it helps us build.   We’re immensely proud of this culture and we invest in our people’s wellbeing, learning, and ideas every day. 

We’re excited you’re thinking about joining us. 

WORKING IN CYBER AT S-RM 

Our Cyber Security team is the fastest-growing part of S-RM. The cyber sector is always evolving, and our Managed Services,  Risk & Resilience, and Incident Response practices are in more demand than ever.  

We’re building a team to meet this challenge.   We’re quick to respond, innovate, and improve. We don’t get too hung up on hierarchy or bureaucracy.   If your ideas are good enough, we’ll empower you to implement them. If you’re the best person to talk to a customer, you’ll get that opportunity, regardless of the title in your email signature. And when you need a hand, your team will always have your back. 

We also don’t believe there’s a typical cyber security professional.   We’ve built a team of intelligence analysts, technical specialists, software developers, investigators, risk managers, and more.  You’ll always find a range of perspectives and expertise to help you learn and grow.  

If that sounds like your kind of team, we’d like to hear from you. 

THE ROLE 

Our Security Operations Centre is a critical part of our Cybersecurity division’s success.  

As a Senior Analyst (SOC), you will add your cybersecurity expertise in a vital delivery role to our managed detection and response services.    

In this role, you will leverage the infrastructure and tools that power our Security Operations Centre (SOC) to deliver desired security outcomes for our managed services clients, with a particular focus on those in the APAC region.   The ideal candidate will be highly proficient in using security platforms such as SIEM, SOAR, EDR, and other advanced security technologies. You will have experience leading other analysts or sub-teams in a SOC environment and be comfortable acting as a point of escalation. As a senior analyst, you will be responsible for high-level incident management, process improvement, and mentoring junior analysts. This hybrid role involves both remote work and some in-office presence for collaboration, teamwork and development projects. In APAC we have office premises in Hong Kong, Singapore and Malaysia. 

Delivery 

• Cyber-Security Operations: Contribute to day-to-day SOC team-related activities, ensuring efficient monitoring, detection, and response to security threats across our clients’ estates.  

• Monitor Security Events: Continuously monitor and analyse security alerts from EDR, SIEM and other security tools to detect suspicious activities or potential threats. 

• Incident Response: Conduct investigations and respond to security incidents, executing containment, mitigation, and remediation steps as necessary. 

• Threat Detection: Use expertise to tune detection rules, automate workflows, and improve incident detection accuracy. 

• Log Analysis: Perform in-depth log analysis from firewalls, endpoint protection platforms, and other solutions to investigate complex incidents. 

• Incident Reporting and Documentation: Ensure all incidents are thoroughly documented, including timelines, analysis, mitigation steps, and lessons learned, and deliver regular reports to stakeholders. 

• Global Delivery Role: Act as second line escalation and support to the on-shift SOC Analysts in our 24x7 SOC team. 

• APAC Regional Client Focus: Support onboarding and service request activity for our regional MDR clients.    

• Threat Hunting: Proactively search for indicators of compromise (IoCs) and advanced threats within the environment, utilising both automated tools and manual analysis. 

• Threat Intelligence: Stay up to date on the latest cybersecurity threats, vulnerabilities, and attack techniques, and integrate threat intelligence into detection and response efforts. 

• Team Development: Provide guidance and mentorship to junior SOC analysts, fostering skill development and ensuring adherence to security best practices. 

Growth of the service 

• Continuous Improvement: Collaborate with the SOC team to develop and implement SOC strategies, improve processes, and introduce new technologies to strengthen our clients’ security posture. 

• Collaboration: Collaborate with SOC analysts, security engineers, and IT teams to ensure seamless operation of security tools and alignment with broader cybersecurity practices. 

• Security Enhancements: Identify areas for improvement in security monitoring and response capabilities, proposing and assist with implementing new solutions where appropriate. 

• New Clients: Our MDR service is growing quickly, you will be assisting with onboarding and configuring SOC services and technology for new customers. 

• Collaborating with Global Teams: Work closely with other cyber security service lines to ensure seamless integration of SOC operations with our broader cybersecurity initiatives and business units, especially Incident Response. 

• Contributing to Internal Technical Development Initiatives: When the schedule allows, you will have opportunities to participate in and contribute to internal technical development initiatives, enhancing our tools, processes, and overall incident response capabilities. 

WHAT WE’RE LOOKING FOR 

Candidates with the following qualifications and experience are likely to succeed in our Managed Services practice at S-RM.    

That said, if you don’t think you meet all the criteria below but still are interested in the job, please apply. Nobody checks every box—we’re looking for candidates that are particularly strong in a few areas and have some interest, capabilities and willingness to learn in others. 

We nurture a culture of equality, diversity and inclusion and we are dedicated to developing a workforce that displays a variety of talents, experiences and perspectives. 

We’re looking for: 

• Qualifications: A Bachelors or Masters degree in a relevant subject, for example cybersecurity, computer science; relevant industry certifications are advantageous, including any of the following or evidence of working towards attaining these: Blue Team, CISSP, Security+. 

• Experience: 3+ years of experience in a SOC or cybersecurity operations role, with demonstrated team leadership / supervisory experience. 

• Technical Expertise: Strong understanding of EDR and Secops toolsets - with experience configuring and leveraging these tools for incident detection and response. 

• Leadership:   Experienced in mentoring junior SOC analysts, with good communication and team-building skills. 

• Customer Minded: We put our clients at the heart of everything we do, going the extra mile for them will be second nature to you. You should be comfortable in client facing situations and able to discuss cybersecurity issues in customer-friendly language. 

• Approach: An investigative mindset.   You should be comfortable solving problems with limited information and guidance and be curious to learn. 

• Reliability:  Our customers depend on us to manage their security and provide cyber-resilience; you must be dependable. 

• Personal Interest: Some demonstrable knowledge of cyber threat actors, and their tactics, techniques, and interest in cybersecurity matters, security monitoring and threat detection techniques..  
• Communication: Clear and concise communication skills, with the ability to work effectively across teams; you should be able to communicate your technical findings for a non-technical audience in a professional setting.   Able to vet and quality assure incident reports and summaries. 

The successful candidate must have permission to work in at least one of these locations: Hong Kong, Singapore or Malaysia by the start of their employment. 

To apply for this role, please submit an up-to-date CV through this link: Job Application for Senior Cybersecurity Analyst (SOC) at S-RM