The Position

We are looking for an experienced Solutions Architect professional to drive the growth and adoption of OPSWAT’s MetaDefender NetWall across the APAC region.

MetaDefender NetWall enables secure, real-time data transfer between networks of different security classifications, helping protect critical OT environments and industrial systems from network-borne cyber threats.

In this role, you will act as the Subject Matter Expert (SME) for the NetWall product line, partnering closely with sales, product, and engineering teams to deliver innovative solutions to customers operating in critical infrastructure sectors such as energy, manufacturing, transportation, and government.

You will combine deep technical expertise in networking and OT environments with business development insight to identify new market opportunities, support complex customer engagements, and influence the product strategy for future growth.

This role is based in APAC and requires regional travel to support customer engagements, industry events, and partner development activities.

What You Will Be Doing

Technical Leadership & Customer Engagement

• Serve as the technical expert for MetaDefender NetWall across the APAC region.
• Partner with the sales team to design secure OT network architectures and deliver solution-driven presentations to customers and partners.
• Lead technical workshops, product demonstrations, and proof-of-concept (PoC) engagements to validate solutions and achieve technical design wins.
• Guide customers through prequalification, architecture design, and deployment planning.

Market Development & Strategy

• Identify new market opportunities and emerging use cases for MetaDefender NetWall in critical infrastructure and industrial environments.
• Develop business cases, technical requirements, and market insights to support product expansion.
• Collaborate with the product team to translate customer needs into product enhancements and roadmap input.

Sales Enablement & Partnerships

• Develop solution positioning, technical messaging, and sales enablement materials to help internal teams effectively present security offerings.
• Build and nurture strategic partnerships with technology vendors, system integrators, and industry partners to expand the reach of the NetWall product line.
• Represent OPSWAT at industry conferences, trade shows, and technical events across the APAC region.

What We Need From You

• 7+ years of experience as a Solutions Architect, Pre-Sales Engineer, Network Architect, or similar technical customer-facing role
• Strong expertise in data networking technologies and protocols, including BGP, routing, and SD-WAN architectures
• Solid background in Operational Technology (OT) environments and familiarity with industrial control systems (ICS) and common industrial protocols
• Proven ability to translate complex technical solutions into clear business value for customers
• Experience leading Proof-of-Concept engagements and technical solution design
• Strong skills in technical documentation, requirements definition, and business case development
• Excellent presentation and communication skills, with the ability to engage both technical engineers and executive stakeholders
• Willingness and ability to travel across the APAC region (approximately 25–30%) to support customer meetings, technical workshops, industry conferences, and partner engagements.

Location: Looking for Japanese citizens / visa holders, fluent in Japanese, willing to stay in Madrid for 12 months before having the view to relocate to Tokyo. Customer base will be in Japan, involving travel to meet clients in person.

The Team

As an Associate AI Applied Engineer, you are part of our Value Engineering team and are the trusted advisor for customers working on the intersection of technology and business. As a so-called Value Engineer (VE), you partner with sales and customers to create compelling and innovative technical solutions to critical business problems leveraging cutting edge (AI) capabilities within our Celonis Process Intelligence Platform. A great VE understands the customer, the technology, and the sales cycle making it what may be the most interesting, challenging, and fulfilling role in Enterprise Software

You will be joining the Global VE Center of Excellence which is an international, diverse, and dynamic organization at the core of the Celonis Value Engineering team supporting our local field teams. As a team, we enjoy working in a fast-paced environment and share a sense of belonging to a community that wants to learn and grow together. The team culture is one based on building trust, continuous development, and improvement through coaching & mentoring. 

The Role

Talented individuals launch their careers in the enterprise software world by joining the Orbit Graduate Program as an Associate Value Engineer.

The 12-month program is a unique experience to fast start your career in the SaaS Industry that highlights hands-on learning, mentorship, and a team culture where we rely on each other to learn, grow and achieve. The program is designed to develop essential VE skills & competencies and establish strong lasting relationships allowing you to grow your career at Celonis. 

Your journey will start with onboarding & enablement to develop your business and Celonis skills through a combination of hands-on experience in customer engagements and different pieces of training which cover amongst others the Celonis Process Intelligence, domain knowledge, presentation & demo skills, discovery & objection handling as well as value selling. 

The work you’ll do:

• Work as part of the Global VE CoE to support the Japan Value Engineering team on customer engagements
• Collaborate with customers to uncover their core business challenges and determine how Celonis Process Intelligence can help them achieve their business objectives and AI Strategy
• Execute proof projects showcasing the value of Celonis Process Intelligence, frame a quantitative business value and deliver presentations to senior executives to drive investment decisions
• Prototype and develop AI solutions tailored to customer needs, including both traditional machine learning, LLM-based solutions and orchestration technology
• Drive change management and value realisation and ensure a positive return on investment
• Build strong relationships with our customers by winning their trust through technical, product expertise, and business acumen to act as a trusted advisor
• Collaborate and share customer insights & feedback with internal Product and Engineering teams to influence and co-develop (AI) product innovations
• Create re-usable collateral, best practices & tools within the Global VE Center of Excellence and feed them back to the regional Value Engineering team
• Travel to the Japan region to meet clients in person to ensure the success of customer engagements

The qualifications you need:

We are looking for people who enjoy solving problems, think outside the box, and are not afraid to make and learn from mistakes. In particular, we seek “builders” who thrive in fast-paced environments and can rapidly develop solutions and pilots using our platform and AI technologies.

You have a bachelors and/or masters degree in (Industrial) Engineering, Computer Science, Data Science / Business Analytics, AI/ML, Mathematics or other related fields, as well as valuable work/internship experience. You’re curious, self-motivated, enjoy continuous learning, and you want to work in a lively environment characterized by high growth.

You are successful as a Value Engineer if you:

• Have a passion for technology, data and AI and the impact it can have on the world
• Have a hunger to learn new technologies and bring at least basic knowledge or hands-on experience in SQL and/or Python
• Any exposure to process mining principles and completion of Celonis "Rising Star" modules would be a welcome indicator of your eagerness to develop in this field
• Are able to think analytically and creatively, especially in applying technology solutions to core business problems
• Are focused on creating and adding value for customers
• Have an entrepreneurial mindset and the ability to multi-task, prioritize and execute
• Are able to build relationships with senior management and influence decision-makers
• Are confident to present to C-level executives and larger audiences
• Are willing to travel to the Japan region to meet clients in person
• Are an effective communicator and fluent in English and Japanese

Job Summary:​

We are looking for a Technical Program Manager (TPM) to lead and drive complex hardware-focusedproduct programs through the full product lifecycle from concept and feasibility to high-volumemanufacturing (HVM).​

The TPM will work cross-functionally with product management, process development, engineering,manufacturing, supply chain, and global product support teams to ensure programs are delivered ontime, within cost targets, and in alignment with customer and business requirements.​

This role requires strong program execution skills, technical understanding of hardware development,and the ability to manage multiple stakeholders across global teams.​

Responsibilities:​

Own and manage the NPI (new product introduction) program through the PLM development process from concept and feasibility to release.​

1. Drive tollgate-based product life cycle (PLC) management by reviewing stage-specific development tasks with functional owners, tracking milestones, managing risks, and ensuring schedule adherence.​
2. Coordinate with stakeholders on NPI products to meet required specifications, including SEMI standards and hardware requirements.​
3. Track NPI builds and assist with demo lab procurement of new chambers or major retrofits.​
4. Analyze and manage new product costs against ROI targets.​
5. Lead cross-functional teams and act as a communication bridge among R&D, manufacturing, quality, Marketing and sales.​
6. Ensure resource allocation aligns with divisional priorities to meet project timelines for assigned programs.​
7. Define product specifications and identify key hardware changes with stakeholders during the C&F stage.

   Experience & education:​

   1. BS degree in material science, electrical, mechanical, chemical, or industrial engineering, orequivalent technical education.​
   2. More than 3 years of experience in semiconductor marketing, supply chain management, or sales;experience in project management is a strong plus.​
   3. Working knowledge of project management and semiconductor equipment commercialization, withexperience supporting MRS, ROI analysis, cost tracking, and milestone management activities.​
   4. Proficient in learning complex technical subjects.​
   5. Effective communication, negotiation, and written skills; English and Japanese required.​
   6. Demonstrated ability to support effective internal and external collaboration and contribute toresource planning and execution.​
   7. Positive, energetic attitude with a strong work ethic.
   ​

Supply Base Engineer - Japan

Position Overview

We are seeking a highly motivated Supply Base Engineer (SBE) to join QuEra's Hardware Engineering team in Japan. This role will be responsible for developing and managing relationships with key suppliers in Japan, working closely with the US SBE team to ensure robust quality systems and drive continuous improvement across the supply base. The ideal candidate will have a strong background in supplier management, manufacturing processes, and cross-functional collaboration to support product development and lifecycle requirements.

Key Responsibilities

Supplier Development & Management

• Identify, qualify, and onboard suppliers that meet technical, quality, and business requirements.
• Develop and support partnerships with Japanese suppliers
• Act as the primary technical interface between engineering teams and suppliers, ensuring alignment on specifications, manufacturability, and timelines.
• Work with the engineering team to ensure documentation packages are complete and up to date, including 3D models, drawings, assembly procedures, test procedures, test reports, etc.
• Monitor supplier performance through KPIs (quality, delivery, cost) and implement corrective actions when needed.
• Support supplier business reviews and drive continuous improvement initiatives.

Quality & Compliance

• Partner with Quality Engineer to establish supplier quality standards, inspection criteria, and audit plans.
• Ensure suppliers comply with industry regulations, safety standards, and internal policies.
• Lead root cause analysis and corrective action efforts for supplier-related issues.

Risk Management

• Collaborate with the US SBE Team and Supply Chain Team to identify high risk items and develop mitigation plans
• Identify acceptable alternate components
• Help supply chain team identify and manage risks and develop mitigation plans for critical components.
• Collaborate with sourcing and procurement teams to negotiate contracts and optimize total cost of ownership.

Cross-Functional Collaboration

• Work closely with QuEra internal stakeholders to ensure supplier readiness during new product introduction (NPI).
• Support Engineering Change Orders (ECOs) and manage supplier transitions with minimal impact to production.
• Act as a liaison between internal teams and suppliers during issue resolution.

Qualifications

Required

• Bachelor’s degree in Mechanical, Industrial, Manufacturing Engineering, or a related field.
• 6+ years of experience in supplier quality, supply base engineering, or sourcing in a manufacturing environment.
• Strong knowledge of manufacturing processes (machining, sheet metal, optical assembly, electronics assembly, etc.).
• Proficiency with quality tools (PPAP, FMEA, SPC, 8D, CAPA).
• Excellent communication, negotiation, and problem-solving skills.
• Ability to travel domestically and internationally (up to 30%).
• Excellent verbal and written communication skills in English and Japanese

Preferred

• Experience with optical systems, precision metrology systems, high performance test equipment, or similar
• Working knowledge of PLM/ERP/MRP systems and supplier performance dashboards.
• Lean Six Sigma certification or experience with lean manufacturing principles.

QuEra is committed to cultivating a diverse work environment and is proud to be an equal opportunity employer. We highly value diversity in our current and future employees and do not discriminate (including in our hiring and promotion practices) based on race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.

Supply Base Engineer 

供給基盤エンジニア 

勤務地：茨城県つくば市 

職務概要 

 
QuEra Computing社の日本拠点ハードウェアエンジニアリングチームでは、高いモチベーションを持つ供給基盤エンジニア（SBE）を募集しています。本ポジションは、日本国内の主要サプライヤーとの関係構築および管理を担当し、米国SBEチームと緊密に連携しながら、堅牢な品質管理システムの維持とサプライチェーン全体での継続的な改善を推進します。本ポジションの候補者は、製品開発を支援し、ライフサイクル要件を満たすために、サプライヤー管理、製造プロセス、そして部門横断的な連携において豊富な経験を有していることが理想的です。 

主な業務内容 

サプライヤー開拓・管理 

技術・品質・ビジネス要件を満たすサプライヤーを特定し、評価し、提携する。 

日本国内のサプライヤーとのパートナーシップを構築し支援する。 

エンジニアリングチームとサプライヤー間の主要な技術窓口として、仕様、製造性、スケジュールに関する合意形成を確実に行う。 

エンジニアリングチームと連携し、3Dモデル、図面、組立手順書、試験手順書、試験報告書など、関連ドキュメントが最新かつ完全であることを確認する。 

サプライヤーのパフォーマンス（品質、納期、コスト）をKPIでモニタリングし、必要に応じて是正措置を実施する。 

サプライヤーのビジネスレビューを支援し、継続的な改善に向けた活動を推進する。 

品質・コンプライアンス 

品質エンジニアと連携し、サプライヤーの品質基準、検査基準、監査計画を策定する。 

サプライヤーが業界規制、安全基準、社内ポリシーを遵守するよう管理する。 

サプライヤー関連の問題に対して、根本原因分析（RCA）および是正措置（CAPA）を主導する。 

リスクマネジメント 

米国SBEチームおよびサプライチェーンチームと連携し、高リスク品目を特定し、リスク低減計画を策定する。 

許容可能な代替部品を特定する。 

サプライチェーンチームと協力して、重要部品のリスクを特定・管理し、リスク軽減策を策定する。 

調達・購買チームと連携して契約交渉を行い、総保有コスト（TCO）の最適化を図る。 

部門間連携 

新製品導入（NPI）時におけるサプライヤー準備態勢を確保するために、社内関係者と緊密に連携する。 

設計変更指示（ECO）をサポートし、生産への影響を最小限に抑えるようサプライヤー移行を管理する。 

問題発生時には、社内チームとサプライヤーの間で調整役を務める。 

応募資格 

必須要件 

機械工学、産業工学、製造工学、または関連分野の学士号を有すること。 

製造業において、サプライヤー品質管理、供給基盤エンジニアリング、または調達関連の実務経験が6年以上あること。 

機械加工、板金、光学アセンブリ、電子機器組立などの製造プロセスに関する深い知識を有すること。 

品質管理ツール（PPAP、FMEA、SPC、8D、CAPA）に精通していること。 

優れたコミュニケーション能力、交渉力、問題解決能力を持つこと。 

国内外への出張が可能であること（最大30%程度）。 

英語および日本語での優れた口頭・書面コミュニケーション能力。 

歓迎要件 

光学システム、精密計測システム、高性能試験装置などの使用経験。 

PLM／ERP／MRPシステムおよびサプライヤーパフォーマンスダッシュボードに関する実務知識。 

リーンシックスシグマ（LSS）認定、またはリーン生産方式の実務経験。 

本ポジションは、QuEraの国際的なハードウェア開発チームの一員として、日本国内のサプライヤーネットワークを最前線で支える重要な役割を担います。 

********************** 

QuEra社は多様性に富んだ労働環境を育むことを使命としており、機会均等な雇用者であることを誇りとしています。現在および将来の従業員の多様性に高い価値を見出し、採用と昇進のプロセスにおいて、人種、宗教、肌の色、国籍、性別、性自認、性的嗜好、年齢、配偶者の有無、兵役経験の有無、障害の有無、およびその他法律で保護された特性による差別を行いません。 

Tulipは、製造現場の在り方を再定義し、グローバル企業がより柔軟でデータドリブンなオペレーションを実現できるよう支援しています。MIT発のAIネイティブかつノーコードプラットフォームとして、現場のデジタル化、品質向上、そしてリアルタイムでの可視化を可能にします。

三菱電機との戦略的投資およびアライアンス、ならびにDMG森精機との長年にわたる強固なパートナーシップを背景に、Tulipは日本市場での展開をさらに加速させています。これらの取り組みは、業界をリードする企業からの強い信頼と評価を示すものであり、日本のエンタープライズ製造業における大規模なデジタルトランスフォーメーションを支援する基盤となっています。

本ポジションでは、日本が世界に誇る大手製造業のお客様に対し、Tulipの「Frontline Operations Platform」を用いたソリューションの設計・構築・展開をリードしていただきます。単なる技術支援に留まらず、自ら現場の課題を特定し解決策を提示する洞察力と、現場の要求をスケール可能な仕組みへと昇華させる戦略的視点の両方が求められます。

初期日本チームとして、最先端のテクノロジーを用いてお客様の課題解決に主体的に関わりつつ、日本市場における製造業プロセス改善の新たなプレイブックを作る、極めてエキサイティングなフェーズです。

This role is located in Japan - We are a remote work environment for 2026 with future plans to open up an office in 2027. 

Candidates must possess a valid Japanese work visa at the time of application. We are unable to provide visa sponsorship for this position.

Tulip, the leader in AI-native frontline operations, is helping companies around the world equip their workforce with composable, connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Tulip’s cloud-native, no-code platform, powered by embedded AI, is driving the digital transformation of industrial environments through composable, human-centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category. 

A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany, Hungary, Singapore, Israel, and Japan. Tulip has been recognized as a World Economic Forum Global Innovator, a 2024 Deloitte Technology Fast award winner, one of Energage’s Top Workplaces USA, and one of Built In Boston’s “Best Places to Work” and “Best Midsize Places to Work.”

Japan is the world’s #3 industrial powerhouse and the spiritual home of Lean manufacturing. We are establishing our Japanese entity to accelerate digital transformation in this critical market. 

About You:

As a Forward Deployed Solutions Engineer, you work directly with manufacturers to design, build, and deploy solutions on Tulip’s Frontline Operations Platform. You operate at the intersection of solution engineering, manufacturing operations, and customer outcomes, translating real shop-floor problems into scalable, production-ready solutions.

You will embed with Japanese world-class manufactures at their facility to rapidly implement applications, integrations, and workflows that improve quality, productivity, and traceability across manufacturing operations.

What skills do I need? 

• 8-10+ years of experience in manufacturing, industrial software, or manufacturing-focused technology roles, with at least 4 years of experience in direct, customer-facing or consultant roles
• Ability to walk a shop floor and independently identify opportunities for operational improvement
• Experience with Operations Technology, including MES, ERP, quality, or production systems (Architecture and implementation experience strongly preferred)
• Experience integrating systems and devices in manufacturing environments
• Strong understanding of manufacturing workflows, quality, traceability, and operational constraints
• Proven ability to lead complex technical or operational initiatives end to end
• Strong project management, organization, and communication skills
• Comfortable and experienced in customer-facing, technically deep conversations
• Ability to think creatively and strategically while delivering practical solutions
• A demonstrated commitment to viewing problems through the customer’s lens
• Ability to learn quickly and lead by example in ambiguous environments
• BS degree in Engineering or a related technical field (or equivalent experience)
• Must be able to travel up to 75%
• Business level of English to communicate with internal team and handle English knowledge database 
• Business level of Japanese to communicate with Japanese customers,internal team, and handle Japanese material

Key Responsibilities:

Customer-Embedded Solution Delivery

• Partner with plant-level and corporate stakeholders at a customer’s site (operators, engineers, IT, quality, operations leadership)
• Lead design, build, and deployment of customer-specific Tulip solutions
• Work side by side with customers and partners to implement solutions in live manufacturing environments
• Deploy solutions to live production environments with minimal disruption

OT / IT Integration

• Integrate with shop-floor systems such as PLCs, MES/ERP, and quality systems
• Work with machine data, events, and production context (orders, materials, routings)
• Troubleshoot and resolve complex issues spanning software, data, and operational workflows
• Serve as the technical owner for forward-deployed customer solutions

Technical Leadership & Enablement

• Serve as the technical authority during customer deployments
• Advise on architecture, scalability, security, and reliability in regulated or high-availability environments
• Document solutions and share learnings across internal teams
• Communicate and work with broader customer team to strategize for success

Product & Platform Feedback

• Represent the voice of the customer to Product and Engineering teams, and collaborate to influence Product roadmap and feature design
• Help generalize customer-specific solutions into reusable product capabilities
• Contribute to internal process development, best practices, and cross-team collaboration

Key Collaborators:

• Tulip Account Executives
• Customer Success Managers
• Product Managers
• Engineering

Working At Tulip

We know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered. 

We’re building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:

Direct impact on product and cultureCompany equityHybrid Work StyleLearning & Development benefit Comprehensive social insurance package (Health, Pension, Employment, and Workers' CompensationCommutation Allowance

We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.

This role is located in Japan - We are a remote work environment for 2026 with future plans to open up an office in 2027. 

Candidates must possess a valid Japanese work visa at the time of application. We are unable to provide visa sponsorship for this position.

Tulip, the leader in frontline operations, is helping companies around the world equip their workforce with connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Companies of all sizes and across industries have implemented composable solutions with Tulip’s cloud-native, no-code platform to solve some of the most pressing challenges in operations: error-proofing processes and boosting productivity, capturing and analyzing real-time data, and continuous improvement.

A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany and Hungary. Focused on composable, human-centric solutions for industrial environments, Tulip is disrupting the MES category and has been recognized as a World Economic Forum Global Innovator. Tulip has also been named one of Energage’s Top Workplaces USA and one of Built In Boston’s “Best Places to Work” and “Best Midsize Places to Work” for 2024. 

About You:

• You are willing to work in a fast paced, challenging, quickly changing environment.
• You are keen to learn the latest technologies and improve yourself.
• You are tech savvy with years of experience on technical product support, working with customers through multiple forms of communication including chat and web calls.
• You are genuine, humble, curious and willing to work in a fun, diverse culture.

What skills do I need?

• Experience with ticketing systems (e.g. ZenDesk).
• Experience in manufacturing or process engineering.
• Familiarity with Atlassian environment (e.g. Jira, Confluence).
• Collaborative attitude to partner with and manage multiple teams to resolve issues.
• Exceptional communication skills, written and oral.
• Business level of English to communicate with internal team and handle English knowledge database 
• Business level of Japanese to communicate with Japanese customers,internal team, and handle Japanese material

What tech experience would be preferred?

• Intermediate
• API and HTTP (post/get, auth, etc.)
• Shell scripting (MacOS, UNIX)
• Basic
• SQL (PostgreSQL) and Mongo databases, queries
• Network/Cloud (AWS, Azure)

Key Responsibilities:

• Act as the frontline contact for customers in need of support, and provide timely, accurate, and complete responses to inquiries.
• Educate customers on the product, usage, and features.
• Diagnose, troubleshoot, and resolve technical issues, working with cross-functional teams as needed.
• Escalate and follow-up complex cases with key collaborators below.
• Manage Support workload to provide visibility to issues and resolution status.
• Continuously improve the internal support processes and tools.
• Expand product documentation held in our customer-facing knowledge base.
• Process business and technical information for customers and provide feedback for the developer teams.
• Participate in an on-call rotation to provide occasional support during off-hours, including nights and weekends, for critical issues.

Key Collaborators:

• All other customer facing teams: Applications Engineering, Customer Solutions, Customer Success
• Software Engineering (multiple sub-teams as applicable)
• Hardware Engineering

Working At Tulip

We know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered. 

We’re building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:

• Direct impact on product and culture
• Company equity
• Hybrid Work Style
• Learning & Development benefit Comprehensive social insurance package (Health, Pension, Employment, and Workers' Compensation
• Commutation Allowance

We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.

This role is located in Japan - We are a remote work environment for 2026 with future plans to open up an office in 2027. 

Candidates must possess a valid Japanese work visa at the time of application. We are unable to provide visa sponsorship for this position.

Tulip, the leader in AI-native frontline operations, is helping companies around the world equip their workforce with composable, connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Tulip’s cloud-native, no-code platform, powered by embedded AI, is driving the digital transformation of industrial environments through composable, human-centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category.

A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany, Hungary, Singapore,Israel, and Japan. Tulip has been recognized as a World Economic Forum Global Innovator, a 2024 Deloitte Technology Fast award winner, one of Energage’s Top Workplaces USA, and one of Built In Boston’s “Best Places to Work” and “Best Midsize Places to Work.”

The DevOps Engineering team is responsible for ensuring the reliability and performance of our services for our rapidly growing customer base, with a specific focus on supporting the digital transformation of manufacturing operations for our customers in Japan. This includes managing and evolving our entire cloud architecture to support a global workload (from the US to China, we host Tulip everywhere). The team is using modern tools, technologies and processes to automate the entire cloud software lifecycle. This means finding creative ways to use the fast changing cloud technology to ensure customers’ stability and availability. Automating everything without the need of human-interaction is our credo.

About You

As a senior infrastructure engineer, you believe the best systems are self-running, thriving on automation that eliminates toil and architecture designed for global resilience. You bring a bias for action to the full cloud lifecycle and excel in collaborative startup cultures where internal motivation and a love for learning are the baseline. Whether working independently or as part of a team, you are dedicated to continuous improvement and solving the industry's toughest technical challenges.

What Skills Do I Need?

• 5-7+ years of hands-on DevOps or Infrastructure Engineering experience, with demonstrated ownership of production cloud environments at scale
• Proficiency with modern cloud infrastructure tooling — experience with Kubernetes, Helm, Terraform, Ansible, and major cloud providers (AWS and/or Azure) is highly relevant
• Experience managing enterprise-grade data persistence layers, including NoSQL and SQL databases, key/value stores, and messaging systems (e.g., AMQP, MQTT)
• Familiarity with observability and monitoring tooling (e.g., Prometheus, Mimir, Thanos, Grafana) and a strong understanding of what good SRE practice looks like in a fast-growing SaaS environment
• Exposure to modern programming or scripting languages used in infrastructure contexts (e.g., Go, TypeScript, Python, Bash)
• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience
• Business level of English to communicate with internal team and handle English knowledge database 
• Business level of Japanese to communicate with Japanese customers,internal team, and handle Japanese material

Key Responsibilities

• Own the deployment, health, and continuous improvement of Tulip's multi-cloud, multi-region SaaS environments — including clusters spanning the US, Europe, and Asia
• Design and evolve cloud architecture to ensure customer availability, stability, and performance as Tulip scales globally
• Own and continuously improve Tulip's CI/CD infrastructure, driving toward a fully automated, human-interaction-free software delivery lifecycle
• Build automation tooling and internal systems that reduce operational toil and increase developer velocity — if it can be automated, automate it
• Define and maintain observability standards across Tulip's cloud environments, including metrics, alerting, logging, and distributed tracing
• Proactively identify performance degradation and capacity risks before they impact customers; lead incident response and drive root cause analysis
• Serve as a close partner to application engineering teams throughout the software development lifecycle, providing infrastructure guidance and support
• Participate in the on-call rotation and contribute to a culture of continuous improvement through documentation, runbooks, and process iteration

Key Collaborators

• Application Engineering teams
• Edge & Hardware teams
• QA team
• Product Management
• Customer Support 

Working At Tulip

We know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered. 

We’re building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:

• Direct impact on product and culture
• Company equity
• Hybrid Work Style
• Learning & Development benefit
• Comprehensive social insurance package (Health, Pension, Employment, and Workers' Compensation
• Commutation Allowance

We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.