Tulipは、製造現場の在り方を再定義し、グローバル企業がより柔軟でデータドリブンなオペレーションを実現できるよう支援しています。MIT発のAIネイティブかつノーコードプラットフォームとして、現場のデジタル化、品質向上、そしてリアルタイムでの可視化を可能にします。

三菱電機との戦略的投資およびアライアンス、ならびにDMG森精機との長年にわたる強固なパートナーシップを背景に、Tulipは日本市場での展開をさらに加速させています。これらの取り組みは、業界をリードする企業からの強い信頼と評価を示すものであり、日本のエンタープライズ製造業における大規模なデジタルトランスフォーメーションを支援する基盤となっています。

本ポジションでは、日本が世界に誇る大手製造業のお客様に対し、Tulipの「Frontline Operations Platform」を用いたソリューションの設計・構築・展開をリードしていただきます。単なる技術支援に留まらず、自ら現場の課題を特定し解決策を提示する洞察力と、現場の要求をスケール可能な仕組みへと昇華させる戦略的視点の両方が求められます。

初期日本チームとして、最先端のテクノロジーを用いてお客様の課題解決に主体的に関わりつつ、日本市場における製造業プロセス改善の新たなプレイブックを作る、極めてエキサイティングなフェーズです。

This role is located in Japan - We are a remote work environment for 2026 with future plans to open up an office in 2027. 

Candidates must possess a valid Japanese work visa at the time of application. We are unable to provide visa sponsorship for this position.

Tulip, the leader in AI-native frontline operations, is helping companies around the world equip their workforce with composable, connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Tulip’s cloud-native, no-code platform, powered by embedded AI, is driving the digital transformation of industrial environments through composable, human-centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category. 

A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany, Hungary, Singapore, Israel, and Japan. Tulip has been recognized as a World Economic Forum Global Innovator, a 2024 Deloitte Technology Fast award winner, one of Energage’s Top Workplaces USA, and one of Built In Boston’s “Best Places to Work” and “Best Midsize Places to Work.”

Japan is the world’s #3 industrial powerhouse and the spiritual home of Lean manufacturing. We are establishing our Japanese entity to accelerate digital transformation in this critical market. 

About You:

As a Forward Deployed Solutions Engineer, you work directly with manufacturers to design, build, and deploy solutions on Tulip’s Frontline Operations Platform. You operate at the intersection of solution engineering, manufacturing operations, and customer outcomes, translating real shop-floor problems into scalable, production-ready solutions.

You will embed with Japanese world-class manufactures at their facility to rapidly implement applications, integrations, and workflows that improve quality, productivity, and traceability across manufacturing operations.

What skills do I need? 

• 8-10+ years of experience in manufacturing, industrial software, or manufacturing-focused technology roles, with at least 4 years of experience in direct, customer-facing or consultant roles
• Ability to walk a shop floor and independently identify opportunities for operational improvement
• Experience with Operations Technology, including MES, ERP, quality, or production systems (Architecture and implementation experience strongly preferred)
• Experience integrating systems and devices in manufacturing environments
• Strong understanding of manufacturing workflows, quality, traceability, and operational constraints
• Proven ability to lead complex technical or operational initiatives end to end
• Strong project management, organization, and communication skills
• Comfortable and experienced in customer-facing, technically deep conversations
• Ability to think creatively and strategically while delivering practical solutions
• A demonstrated commitment to viewing problems through the customer’s lens
• Ability to learn quickly and lead by example in ambiguous environments
• BS degree in Engineering or a related technical field (or equivalent experience)
• Must be able to travel up to 75%
• Business level of English to communicate with internal team and handle English knowledge database 
• Business level of Japanese to communicate with Japanese customers,internal team, and handle Japanese material

Key Responsibilities:

Customer-Embedded Solution Delivery

• Partner with plant-level and corporate stakeholders at a customer’s site (operators, engineers, IT, quality, operations leadership)
• Lead design, build, and deployment of customer-specific Tulip solutions
• Work side by side with customers and partners to implement solutions in live manufacturing environments
• Deploy solutions to live production environments with minimal disruption

OT / IT Integration

• Integrate with shop-floor systems such as PLCs, MES/ERP, and quality systems
• Work with machine data, events, and production context (orders, materials, routings)
• Troubleshoot and resolve complex issues spanning software, data, and operational workflows
• Serve as the technical owner for forward-deployed customer solutions

Technical Leadership & Enablement

• Serve as the technical authority during customer deployments
• Advise on architecture, scalability, security, and reliability in regulated or high-availability environments
• Document solutions and share learnings across internal teams
• Communicate and work with broader customer team to strategize for success

Product & Platform Feedback

• Represent the voice of the customer to Product and Engineering teams, and collaborate to influence Product roadmap and feature design
• Help generalize customer-specific solutions into reusable product capabilities
• Contribute to internal process development, best practices, and cross-team collaboration

Key Collaborators:

• Tulip Account Executives
• Customer Success Managers
• Product Managers
• Engineering

Working At Tulip

We know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered. 

We’re building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:

Direct impact on product and cultureCompany equityHybrid Work StyleLearning & Development benefit Comprehensive social insurance package (Health, Pension, Employment, and Workers' CompensationCommutation Allowance

We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.

Tulipは、製造現場の在り方を再定義し、グローバル企業がより柔軟でデータドリブンなオペレーションを実現できるよう支援しています。MIT発のAIネイティブかつノーコードプラットフォームとして、現場のデジタル化、品質向上、そしてリアルタイムでの可視化を可能にします。

三菱電機との戦略的投資およびアライアンス、ならびにDMG森精機との長年にわたる強固なパートナーシップを背景に、Tulipは日本市場での展開をさらに加速させています。これらの取り組みは、業界をリードする企業からの強い信頼と評価を示すものであり、日本のエンタープライズ製造業における大規模なデジタルトランスフォーメーションを支援する基盤となっています。

現在、日本におけるエンタープライズビジネスの立ち上げ・拡大を担う、初期メンバーとなるAccount Executiveを募集しています。本ポジションでは、大手製造業のお客様に対する戦略的な提案活動をリードし、複雑かつ長期的な関係構築を行っていただきます。自ら機会を創出するハンターとしての推進力と、ビジネスをゼロから築いていくビルダーとしての視点を併せ持ち、整備途上の環境の中でセールスプロセスやGo-to-Market戦略の構築にも主体的に関わっていただきます。また、パートナーとの連携を通じて成果を創出する場面も多く、パートナーエコシステムの中で効果的に協働できる方を求めています。

This role is located in Japan - We are a remote work environment for 2026 with future plans to open up an office in 2027. 

Candidates must possess a valid Japanese work visa at the time of application. We are unable to provide visa sponsorship for this position.

About the job

This role is located in Japan - We are a remote work environment for 2026 with future plans to open up an office in 2027.

Candidates must possess a valid Japanese work visa at the time of application. We are unable to provide visa sponsorship for this position.

Tulip, the leader in AI-native frontline operations, is helping companies around the world equip their workforce with composable, connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Tulip's cloud-native, no-code platform, powered by embedded AI, is driving the digital transformation of industrial environments through composable, human-centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category.

A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany, Hungary, Singapore, and Israel. Tulip has been recognized as a World Economic Forum Global Innovator, a 2024 Deloitte Technology Fast award winner, one of Energage's Top Workplaces USA, and one of Built In Boston's "Best Places to Work" and "Best Midsize Places to Work."

About You:

• Proven track record of exceeding quota in complex SaaS sales cycles, from prospecting to close.
• Demonstrated ability to navigate complex sales scenarios and provide creative solutions.
• Experience selling complex enterprise software solutions to Japanese clientele within a high growth startup, or scale up environment.
• Comfortable with ambiguity and eager to contribute to building scalable sales processes.
• Experience either working at a Start-up or helping to develop a new business unit in an multi-national company is a plus..
• Genuine, humble, and intellectually curious, with a passion for learning about manufacturing and technology.
• Strong customer-centric approach, focused on building long-term relationships.
• Positive, proactive, and collaborative team player.

What skills do I need?

• 5-8+ years of proven success in SaaS sales, ideally within the manufacturing or industrial sector.
• Demonstrated history of consistently exceeding quota in previous sales roles.
• Proficient in Salesforce.com;, Outreach, ZoomInfo, and LinkedIn Sales Navigator.
• Highly productive communication skills, with ability to manage multiple emails, phone calls, social media, and more each day
• Knowledge of MES, or other manufacturing software is a plus.
• Demonstrated ability to learn new software quickly
• Excellent written and verbal communication skills, with the ability to present complex solutions to diverse audiences.
• Strong ability to manage multiple priorities and maintain a high volume of activity.
• Business level of English to communicate with internal team and handle English knowledge database 
• Business level of Japanese to communicate with Japanese customers,internal team, and handle Japanese material

Key Responsibilities:

• Drive revenue growth in the Japanese market by managing the full sales cycle, from prospecting to closing strategic deals within mid-market and enterprise accounts in targeted industries.
• Develop and execute effective sales strategies to achieve and exceed quarterly and annual revenue targets.
• Have a passion for technology and speak fluently about current trends related to SaaS, PaaS, IoT, and cloud solutions.
• Accurately forecast sales pipeline and maintain meticulous records in Salesforce.com.
• Present compelling value propositions that address customer pain points and demonstrate the technical superiority of the Tulip platform.
• Build and maintain strong relationships with key stakeholders, including VP/C-level executives and technical decision-makers.
• Collaborate with cross-functional teams (Sales Engineering, Marketing, Customer Success) to ensure customer satisfaction and successful implementations.
• Stay up-to-date on industry trends and competitive landscape to effectively position Tulip's solutions.

Key Collaborators:

• Sales
• Customer Success
• GTM & Operations
• Marketing
• Professional Services

Working At Tulip We know even great candidates experience imposter syndrome. Even if you don't match every requirement, applying gives you the opportunity to be considered.

We're building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:

• Direct impact on product and culture
• Company equity
• Hybrid Work Style
• Learning & Development benefit
• Comprehensive social insurance package (Health, Pension, Employment, and Workers' Compensation
• Commutation Allowance

We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin,

This role is located in Japan - We are a remote work environment for 2026 with future plans to open up an office in 2027. 

Candidates must possess a valid Japanese work visa at the time of application. We are unable to provide visa sponsorship for this position.

Tulip, the leader in frontline operations, is helping companies around the world equip their workforce with connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Companies of all sizes and across industries have implemented composable solutions with Tulip’s cloud-native, no-code platform to solve some of the most pressing challenges in operations: error-proofing processes and boosting productivity, capturing and analyzing real-time data, and continuous improvement.

A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany and Hungary. Focused on composable, human-centric solutions for industrial environments, Tulip is disrupting the MES category and has been recognized as a World Economic Forum Global Innovator. Tulip has also been named one of Energage’s Top Workplaces USA and one of Built In Boston’s “Best Places to Work” and “Best Midsize Places to Work” for 2024. 

About You:

• You are willing to work in a fast paced, challenging, quickly changing environment.
• You are keen to learn the latest technologies and improve yourself.
• You are tech savvy with years of experience on technical product support, working with customers through multiple forms of communication including chat and web calls.
• You are genuine, humble, curious and willing to work in a fun, diverse culture.

What skills do I need?

• Experience with ticketing systems (e.g. ZenDesk).
• Experience in manufacturing or process engineering.
• Familiarity with Atlassian environment (e.g. Jira, Confluence).
• Collaborative attitude to partner with and manage multiple teams to resolve issues.
• Exceptional communication skills, written and oral.
• Business level of English to communicate with internal team and handle English knowledge database 
• Business level of Japanese to communicate with Japanese customers,internal team, and handle Japanese material

What tech experience would be preferred?

• Intermediate
• API and HTTP (post/get, auth, etc.)
• Shell scripting (MacOS, UNIX)
• Basic
• SQL (PostgreSQL) and Mongo databases, queries
• Network/Cloud (AWS, Azure)

Key Responsibilities:

• Act as the frontline contact for customers in need of support, and provide timely, accurate, and complete responses to inquiries.
• Educate customers on the product, usage, and features.
• Diagnose, troubleshoot, and resolve technical issues, working with cross-functional teams as needed.
• Escalate and follow-up complex cases with key collaborators below.
• Manage Support workload to provide visibility to issues and resolution status.
• Continuously improve the internal support processes and tools.
• Expand product documentation held in our customer-facing knowledge base.
• Process business and technical information for customers and provide feedback for the developer teams.
• Participate in an on-call rotation to provide occasional support during off-hours, including nights and weekends, for critical issues.

Key Collaborators:

• All other customer facing teams: Applications Engineering, Customer Solutions, Customer Success
• Software Engineering (multiple sub-teams as applicable)
• Hardware Engineering

Working At Tulip

We know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered. 

We’re building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:

• Direct impact on product and culture
• Company equity
• Hybrid Work Style
• Learning & Development benefit Comprehensive social insurance package (Health, Pension, Employment, and Workers' Compensation
• Commutation Allowance

We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.

This role is located in Japan - We are a remote work environment for 2026 with future plans to open up an office in 2027. 

Candidates must possess a valid Japanese work visa at the time of application. We are unable to provide visa sponsorship for this position.

Tulip, the leader in AI-native frontline operations, is helping companies around the world equip their workforce with composable, connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Tulip’s cloud-native, no-code platform, powered by embedded AI, is driving the digital transformation of industrial environments through composable, human-centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category.

A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany, Hungary, Singapore,Israel, and Japan. Tulip has been recognized as a World Economic Forum Global Innovator, a 2024 Deloitte Technology Fast award winner, one of Energage’s Top Workplaces USA, and one of Built In Boston’s “Best Places to Work” and “Best Midsize Places to Work.”

The DevOps Engineering team is responsible for ensuring the reliability and performance of our services for our rapidly growing customer base, with a specific focus on supporting the digital transformation of manufacturing operations for our customers in Japan. This includes managing and evolving our entire cloud architecture to support a global workload (from the US to China, we host Tulip everywhere). The team is using modern tools, technologies and processes to automate the entire cloud software lifecycle. This means finding creative ways to use the fast changing cloud technology to ensure customers’ stability and availability. Automating everything without the need of human-interaction is our credo.

About You

As a senior infrastructure engineer, you believe the best systems are self-running, thriving on automation that eliminates toil and architecture designed for global resilience. You bring a bias for action to the full cloud lifecycle and excel in collaborative startup cultures where internal motivation and a love for learning are the baseline. Whether working independently or as part of a team, you are dedicated to continuous improvement and solving the industry's toughest technical challenges.

What Skills Do I Need?

• 5-7+ years of hands-on DevOps or Infrastructure Engineering experience, with demonstrated ownership of production cloud environments at scale
• Proficiency with modern cloud infrastructure tooling — experience with Kubernetes, Helm, Terraform, Ansible, and major cloud providers (AWS and/or Azure) is highly relevant
• Experience managing enterprise-grade data persistence layers, including NoSQL and SQL databases, key/value stores, and messaging systems (e.g., AMQP, MQTT)
• Familiarity with observability and monitoring tooling (e.g., Prometheus, Mimir, Thanos, Grafana) and a strong understanding of what good SRE practice looks like in a fast-growing SaaS environment
• Exposure to modern programming or scripting languages used in infrastructure contexts (e.g., Go, TypeScript, Python, Bash)
• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience
• Business level of English to communicate with internal team and handle English knowledge database 
• Business level of Japanese to communicate with Japanese customers,internal team, and handle Japanese material

Key Responsibilities

• Own the deployment, health, and continuous improvement of Tulip's multi-cloud, multi-region SaaS environments — including clusters spanning the US, Europe, and Asia
• Design and evolve cloud architecture to ensure customer availability, stability, and performance as Tulip scales globally
• Own and continuously improve Tulip's CI/CD infrastructure, driving toward a fully automated, human-interaction-free software delivery lifecycle
• Build automation tooling and internal systems that reduce operational toil and increase developer velocity — if it can be automated, automate it
• Define and maintain observability standards across Tulip's cloud environments, including metrics, alerting, logging, and distributed tracing
• Proactively identify performance degradation and capacity risks before they impact customers; lead incident response and drive root cause analysis
• Serve as a close partner to application engineering teams throughout the software development lifecycle, providing infrastructure guidance and support
• Participate in the on-call rotation and contribute to a culture of continuous improvement through documentation, runbooks, and process iteration

Key Collaborators

• Application Engineering teams
• Edge & Hardware teams
• QA team
• Product Management
• Customer Support 

Working At Tulip

We know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered. 

We’re building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:

• Direct impact on product and culture
• Company equity
• Hybrid Work Style
• Learning & Development benefit
• Comprehensive social insurance package (Health, Pension, Employment, and Workers' Compensation
• Commutation Allowance

We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.