Technical Product Manager Jobs in India.
All active Technical Product Manager roles based in India.
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Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the role
What you will be doing
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Lead and grow a high-performing engineering team to execute ambitious product and technical roadmaps.
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Hire, grow, and retain top talents, fostering a healthy environment where individuals can do their best work.
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Set the technical vision and take ownership of the scalability, stability, and performance of the Ad Serving platform to support the business.
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Partner closely with business, product, operation, and other teams to build core product features that connect advertiser demand to supply and optimize ad selection and delivery.
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Take complete ownership of impactful initiatives and make pragmatic technical decisions.
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Develop good understanding of advertising business needs, building domain knowledge to understand systems and data better.
We're excited if you have
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Experience managing a team, including hiring, onboarding, and professional development.
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Overall 14+ years of experience building large-scale distributed backend systems, including 3+ years leading teams.
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Perform as a Staff+ technologist on complex, low-latency, revenue-critical, large-scale distributed backend systems.
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Excellent written and verbal communication and collaboration skills.
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Proven track record of leading cross-functional teams and initiatives.
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Experience fostering AI-first thinking within engineering teams to drive innovation.
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Expertise in advertising is a plus.
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
Roku pioneered streaming to the TV and continues to innovate and lead the industry. As we strive to influence the future of television globally, including TV advertising, the ongoing success depends heavily on our investment in the Content Management System. With Roku providing millions of movies, episodes, news, and channels, the Content Management System plays a vital role in managing content ingestion, selection, enrichment, and curation. We are seeking engineers capable of developing, designing, and deploying highly scalable, dependable applications, tools, and automation frameworks essential for efficiently handling the vast volume of content in our pipeline.
About the role
Roku pioneered TV streaming and continues to innovate and lead the industry. The Roku Channel has us well-positioned to help shape the future of streaming. Continued success relies on investing in the Roku Cloud TV Platform, so we deliver high quality streaming TV experience at a global scale.
You will be part of the Roku Content Management System and Tools Engineering team, playing a key role in developing the next generation content management systems that drive content ingestion, selection, management, and curation workflows. These systems are vital for empowering critical functions like Search and Recommendation on the Roku Platform. Your projects will have a direct impact on millions of Roku users globally. Throughout, you'll collaborate with key stakeholders across various Roku engineering teams and take the lead in designing our content management system.
The ideal candidate will demonstrate strong technical leadership, bring endless curiosity and can pair a global mindset with locally relevant execution. You should be a gritty problem solver and self-starter who can drive programs with the product and commercial teams within Roku and across external strategic partner organizations. The successful candidate will display a balance of hard and soft skills, including the ability to respond quickly to changing business needs.
What you’ll be doing
- Lead and grow a high-performing engineering team responsible for content ingestion, enrichment, QC automation, and partner portal systems.
- Architect and scale distributed systems that handle millions of assets and metadata records, ensuring reliability and low-latency processing.
- Collaborate with product and operational partners to deliver a world-class Partner Portal that empowers studios, networks, and content providers to onboard and manage their catalogs seamlessly.
- Drive automation across video, audio, artwork, and metadata QC, integrating AI/ML-based services to improve accuracy and efficiency.
- Partner cross-functionally to streamline content delivery and operational workflows.
- Provide technical direction, conduct code and design reviews, and ensure best practices in performance, observability, and security.
- Manage individual project priorities, deadlines and deliverables
- Recruit and mentor engineers, fostering a culture of technical excellence, innovation, and accountability.
We’re excited if you have
- 5+ years proven track record in hiring, building and leading high-caliber product engineering teams.
- 8+ years of software development experience with deep technical knowledge and expertise in building high availability, large-scale distributed systems and services.
- Proven experience in building scalable, distributed backend systems in cloud environments such as AWS, GCP or Azure.
- Strong understanding of microservice and event-driven architectures, including experience with messaging and streaming frameworks like Kafka, SQS, or similar technologies.
- Strong leadership, collaboration and communication skills in working with cross-functional teams across the organization and delivering on big and ambitious goals.
- Deep understanding of content management, metadata processing, and media workflow automation.
- Experience in designing or integrating partner-facing platforms or portals for content or data management.
- Ability to handle periodic on-call duty as well as out-of-band requests; strong written and verbal communication skills.
- Bachelor’s degree in computer science plus 8 years of experience or equivalent; Master's degree preferred.
#LI-SJ1
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
Roku pioneered streaming to the TV and continues to innovate and lead the industry. While we are well-positioned to help shape the future of television – including TV advertising – around the world, continued success relies on its investment in our machine learning capabilities. Roku offers millions of options to our users: movies, episodes, news, sports, and channels from all around the world. The Roku Content Platform is key to onboarding content into the Roku ecosystem, delighting our customers. Building a content knowledge platform that provides insights to downstream systems like Search, Recommendations, Ads, and Voice to shape customers' experiences is why we’re actively looking for a Senior Machine Learning / AI Engineer, Content Platform who can drive further innovation.
About the role
Roku pioneered streaming to the TV and continues to innovate and lead the industry. While we are well-positioned to help shape the future of television – including TV advertising – around the world, continued success relies on its investment in our machine learning capabilities.
Roku offers millions of options to our users: movies, shows, news, sports, and channels from all around the world. The Roku Content Platform is key to onboarding content into the Roku ecosystem, delighting our customers. Building a content knowledge platform that provides insights to downstream systems like Search, Recommendations, Ads, and Voice to shape customers' experiences is why we’re actively looking for a Senior Machine Learning / AI Engineering Manager who can drive further innovation.
The person in this role will leverage their technical skills, business intuition, and analytical thinking to build best-in-class machine learning products. This includes integrating Generative AI capabilities and Vision Models to enrich content quality and user engagement. This is a role for a hardened ML practitioner and a highly skilled organizational leader. You will be the architectural and operational bridge between deep AI research and fast-paced product delivery. If you know how to build a 3-year vision for content discovery and translate it into 2-week shipping cycles, this is your team.
What you’ll be doing
- Vision & Strategy: Define the roadmap for ML within the Content Platform..
- Technical Leadership: Provide high-level guidance on model architecture and MLOps infrastructure to ensure models are scalable and production-ready.
- People Management: Lead and grow a high-performing team of ML Engineers. You will be responsible for career development, performance management, and maintaining a culture of rigorous experimentation.
- Cross-Functional Execution: Partner with Product, Engineering, and Content Strategy to align ML initiatives with business goals.
- Delivery: Champion a culture of incremental delivery. Balance long-term R&D with the need to deliver measurable improvements to the production environment.
We’re excited if you have
- 10+ years of total experience in software/ML engineering, with at least 5 years in a dedicated people management leadership role.
- MS or BS in Computer Science, Mathematics, or a related quantitative field.
- You possess a deep theoretical and practical understanding of Machine Learning.
- You understand the business of streaming and how ML directly impacts the bottom line.
- You can explain complex model to a non-technical executive just as easily as you can debate architecture with a seasoned engineer.
- Proven track record of deploying large-scale ML models into production environments.
- Experience with modern ML stacks (e.g., LLMs, PyTorch, TensorFlow, Spark, and cloud-native MLOps tools).
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the Team & Role
The Roku Pay, Core Payments team has played a pivotal role in driving Roku’s rapid growth in online subscriptions, powered by a seamless in-streaming, on-TV purchase experience. Supporting a wide range of Roku teams, Core Payments enables transactions across multiple consumer touchpoints — including TV, web, mobile, and advertising. These teams employ diverse strategies to sell digital content, from Subscription Video on Demand (SVOD) and Transactional Video on Demand (TVOD) to Roku-branded devices and shoppable ads directly on the device.
Core Payments is now seeking a Senior Product Manager to lead the creation of our Payment Machine Learning Platform — a high-impact initiative designed to optimize payment retries, routing, and authorization success rates for our subscription business.
This platform will harness AI/ML to make real-time, data-driven payment decisions at scale, directly influencing revenue growth, reducing churn, and enhancing customer satisfaction. In this role, you will operate at the intersection of machine learning, payments infrastructure, and subscription growth, collaborating with engineering, data science, finance, and payment operations to deliver a platform that is both technically sophisticated and mission-critical.
The ideal candidate thrives in a fast-paced, highly technical environment, possesses deep knowledge of payments and subscription economics, and can balance strategic vision with hands-on execution. You will own the roadmap, drive flawless delivery, and continuously improve the platform through experimentation and data-driven insights.
What You’ll Be Doing
- Define and Drive the Roadmap: Partner with engineering, ML, and business stakeholders to define a high-impact roadmap for the Payment ML Platform, aligned to Roku’s subscription growth goals.
- Translate Business Goals into Product Requirements/Feature Guides, Convert business KPIs (e.g., authorization rate uplift, churn reduction) into clear product requirements, success metrics, and technical specifications.
- Lead AI/ML Product Development: Collaborate with ML engineers and data scientists to design, train, and deploy models for retry prediction, payment routing, and fraud prevention.
- Champion Experimentation: Design and oversee A/B and multivariate tests to validate hypotheses, measure incremental lift, and drive continuous improvement.
- Hands-On Execution: Roll up your sleeves to write PRDs, define acceptance criteria, review model performance dashboards, and troubleshoot issues with engineering.
- Stakeholder Management: Communicate roadmap progress, risks, and learnings to executives and cross-functional partners.
- Post-Launch Optimization: Monitor KPIs, identify opportunities for improvement, and prioritize enhancements to maximize impact.
- Ensure Compliance & Security: Work with legal and compliance teams to meet PCI-DSS, GDPR, and other regulatory requirements for payment data.
We’re Excited If You Have
- 8+ years in product management, ideally with experience in payments, fintech, subscription businesses, or ML-driven platforms.
- Proven track record of shipping complex products in partnership with engineering, data science, and operations teams.
- Strong understanding of payment processing flows, gateways, acquirer optimization, and retry logic.
- Experience defining and measuring KPIs, running large-scale A/B tests, and making data-driven decisions.
- Ability to articulate complex ML concepts to both technical and non-technical stakeholders.
- Comfort working in fast-paced, highly iterative environments.
- Bachelor’s degree in Computer Science, Statistics, or related field; MBA a plus.
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
Roku is the #1 TV streaming platform in the US, and we’ve set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers with unique capabilities to engage consumers.
From your first day at Roku, you’ll make a valuable — and valued — contribution. We’re a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers worldwide while gaining meaningful experience across various disciplines.
About the team
Our team’s mission is to build cutting-edge advertising technology to support and help grow sustainable advertising business. The team owns server technologies, reporting infrastructure, data, cloud services, and test engineering for the advertising platforms within Roku. We also work closely with internal and external customers to help them achieve their advertising goals.
About the role
We are looking for an experienced manager to help grow the team, manage priorities, and communicate with stakeholders in an effective way. The role requires excellent communication skills in addition to a strong engineering background. The ideal candidate will have endless curiosity and can pair a global mindset with locally relevant execution. You should be a gritty problem solver and self-starter who can drive programs with the product and commercial teams within Roku and across external strategic partner organizations. The successful candidate will display a balance of hard and soft skills, including the ability to respond quickly to changing business needs.
What you’ll be doing
- Help grow the engineering team
- Build scalable, resilient, and performant distributed systems for data processing, reporting and analytics
- Work across engineering teams, data science, and product management to influence the direction of work and architecture
- Communicate with internal stakeholders to inform and influence requirements and delivery
- Take complete ownership of impactful initiatives and make pragmatic technical decisions.
- Stakeholder management, developing good understanding of advertising business needs, building domain knowledge to understand systems and data better
We’re excited if you have
- 15+ years engineering experience working with modern big data technologies: Spark, Airflow, Scala, Java python, relational databases and related technologies
- 6+ years’ experience leading technical teams and large-scale data processing systems
- Experience building, growing and managing teams
- Subject matter expertise in advertising and data processing
- Solid understanding of data engineering, big data technologies, analytics and data science
- Strong communication skills
- Self-motivated individual with a high level of accountability and ownership
- Critical thinker and practical decision maker
- Can do, results-oriented mindset
- Nonpolitical, collaborative, and team oriented
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
About Us
“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery.
WHY JOIN CAPCO?
You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.
MAKE AN IMPACT
Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.
#BEYOURSELFATWORK
Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.
CAREER ADVANCEMENT
With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.
DIVERSITY & INCLUSION
We believe that diversity of people and perspective gives us a competitive advantage.
Job Descriptions:
- Closely work with Domain Managers and business requester to understand the requirement. !
- Collaborate with global teams and market D&A teams to gather the requirement and create a backlog.
- Deep dive at the data element level to create the quality source to target mapping.
- Take the accountability on the output validation and the UAT support.
- Strong collaboration with Tech team, Project Manager and delivery lead.
Job Requirements
- Sufficient understanding of data domain and a complete data life cycle.
- In-Depth understanding of Banking products , Customer and product related metrics.
- Experience in requirements Gathering, Data analysis, Data quality monitoring and Data lineage.
- Good interpersonal skills to collaborate with various teams and leads.
- Clear communication and presentation skills
- Strong in SQL.
Ready to apply?
Apply to CapcoRole: Sr, Software Engineer
Location: Hyderabad, India (Hybrid)
Department: Product Engineering
Reports to: Manager, Software Engineering
About GHX:
GHX (Global Healthcare Exchange) is a leading healthcare technology company on a mission to simplify the business of healthcare and improve patient outcomes. Founded in 2000, GHX has built the GHX Global Network — the world’s largest cloud-based supply chain community connecting healthcare providers, suppliers, distributors, and partners to automate key processes, reduce costs, and increase operational efficiency. Its solutions span electronic trading, procurement automation, inventory and contract management, business intelligence, and data synchronization, helping healthcare organizations improve productivity and focus more on patient care. Over the years, GHX has enabled significant cost savings for the industry and continues to innovate with intelligent automation and AI-driven capabilities.
Website: https://www.ghx.com/
LinkedIn: https://www.linkedin.com/company/ghx/
About the Role
GHX is seeking a Sr Software Engineer with deep technical expertise and a proven track record in designing, developing, and delivering high-quality, scalable software solutions. The Senior Software Engineer will play a pivotal role in the development of technological solutions, contributing to both existing and next-generation applications. The ideal candidate will be proficient in Java and Spring framework, skilled in software design patterns, experienced with AWS cloud services, and adept in CI/CD pipelines, with a passion for leading innovative projects in a collaborative environment.
Duties and Responsibilities
- Develop scalable, secure, and maintainable software systems that align with business needs, creating flexible, reusable, and efficient solutions.
- Maintain a deep understanding of software subsystems, their components, interfaces, and data integrations to ensure seamless functionality and scalability.
- Perform branching updates on the Git repository along with CI/CD responsibilities.
- Collaborate proactively with cross-functional teams to address technical dependencies, review ideas and concerns, and deliver high-quality products.
- Identify root causes of challenges, analyze upstream and downstream impacts, and recommend impactful, broad-reaching solutions while considering corporate strategy and trade-offs.
- Establish and guide best practices for design, development, testing, and Agile workflows, mentoring team members and fostering a collaborative environment.
- Build and maintain strong business relationships to influence decision-making and drive innovative solutions across teams.
Qualifications
- 5+ years of experience in software development.
- BS degree in Computer Science.
- Experience designing and implementing technological solutions using Java and its frameworks (e.g., Spring, Hibernate).
- Proficiency in AWS technologies including EC2, SNS, SQS, S3, SES, Elasticsearch Service, Lambda, etc.
- Expertise in databases such as MongoDB, Elasticsearch, and MySQL.
- Familiarity with front-end technologies such as HTML, CSS, JavaScript, Angular, and TypeScript.
- In-depth knowledge and experience implementing RESTful APIs and web services.
- Experience with Rules Engine and/or event-driven architecture.
- Exposure to design best practices including performance, scalability, robustness, and resiliency.
- Prior experience working in Agile/Scrum environments.
- Ability to work independently and as part of a team on multiple overlapping projects.
- Proven track record of successfully delivering large, complex, cross-functional projects.
- Strong problem-solving, analytical, and communication skills.
Knowledge, Skills, and Abilities
- Develops and implements innovative solutions that challenge the status quo and drive process improvement.
- Communicates complex technical concepts effectively to diverse audiences, including technical and non-technical teams.
- Demonstrates a strong understanding of system-wide impacts and interdependencies across products, teams, and the organization.
- Addresses internal and external customer needs effectively, with the ability to interact directly with customers.
- Ability to work collaboratively in a global team environment.
- Adapts to changing conditions with flexibility and leads others through transitions with clarity and confidence.
- Leads by example, fostering teamwork, trust, and a shared purpose while promoting success and strategic thinking.
- Experience in healthcare or invoicing domains is an added advantage.
- Experience using AI coding tools and AI agents is an advantage, including Python and machine learning experience.
GHX: It's the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.
GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.
It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.
Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.
Read our GHX Privacy Policy
Ready to apply?
Apply to GHX
Role: Manager, Software Engineering
Location: Hyderabad, India (Hybrid)
Department: Product Engineering
Reports to: Director of Engineering
About GHX:
GHX (Global Healthcare Exchange) is a leading healthcare technology company on a mission to simplify the business of healthcare and improve patient outcomes. Founded in 2000, GHX has built the GHX Global Network — the world’s largest cloud-based supply chain community connecting healthcare providers, suppliers, distributors, and partners to automate key processes, reduce costs, and increase operational efficiency. Its solutions span electronic trading, procurement automation, inventory and contract management, business intelligence, and data synchronization, helping healthcare organizations improve productivity and focus more on patient care. Over the years, GHX has enabled significant cost savings for the industry and continues to innovate with intelligent automation and AI-driven capabilities.
Website: https://www.ghx.com/
LinkedIn: https://www.linkedin.com/company/ghx/
About the Role
We're seeking a hands-on Software Engineering Manager to lead a Software Development team with day-to-day technical leadership responsibilities. Working closely with other Development teams, this role executes the company's technical, architectural, and commercial product initiatives by taking an active role with the team. The Manager will be responsible for both technical roadmap/design and people management.
A successful candidate in this role would assume leadership in delivering customer outcomes with a focus on building modern delivery pipelines in a high-availability platform. This role will lead a high-impact team through the product development lifecycle by being an active contributor of production-quality code, with up to 70% of their time focused on research, development, system designs, and architectural reviews. This role works in an Agile environment, collaborating with the team to lead continuous improvement using data-driven decisions through iterative development.
Responsibilities
- Lead by example: Hands-on in design, coding, and shipping high-quality software using Angular, Node.js, JavaScript, and Java (back end) on AWS services like Lambda, EC2, S3, and SQS.
- Strong foundation in Spring frameworks and data layers like MongoDB, PostgreSQL, Elasticsearch, etc.
- Champion and educate the organization on Agile best practices, new frameworks, processes, architectural standards, design patterns, and solutions.
- Ensure engineering excellence by having sound knowledge of Microservices, security, and containerization.
- Collaborate with Development, Product, and Architecture teams to drive the software development lifecycle, iterating quickly to deliver high-impact solutions to Production with high quality.
- Ensure engineering excellence by adherence to standards around robustness, resiliency, high availability, scaling, and utilization of modern delivery pipelines.
- Plan and execute a timely release process with all stakeholders, including necessary communication.
- Mentor and grow developers through coaching, feedback, and amplifying the technical vision from the Enterprise Architecture team.
- Establish roadmaps and resourcing needs across multiple teams.
- Balance speed and quality by utilizing industry-standard measurements such as Cycle Time, Lead Time to Change, and Deployment Frequency to identify roadblocks. Ensure the proper technical design required to positively impact measurements.
- Assess risks and dependencies and hold teams accountable to high standards by leading by example.
- Drive incident response for the team, including on-call coverage, technical response, and providing technical resolution to production issues.
Required Experience
- Computer Science degree with related experience.
- 8+ years of software development management experience.
- Excellent understanding of AWS services (e.g., EC2, EKS, Lambda, S3, RDS, API Gateway).
- Strong understanding of system design, scalability, microservices, and distributed architectures.
- Experience designing external-facing UI applications, SSO integration, secure systems, and APIs.
- Experience designing high-availability, fault-tolerant, and secure systems.
- Practical experience with GitHub Actions, CI/CD, or other automation tools.
- Familiarity with UI, backend, and API development and their integration.
- Proven ability to mentor engineers and conduct thoughtful, constructive code reviews.
- Experience being the technical lead on a team that produces high-quality deliverables.
Nice to Have
- Strong knowledge of DB concepts and data analysis experience with expertise in data-driven decision making.
- Hybrid mobile app development experience with Ionic or Cordova.
- SDLC experience across AI development lifecycles.
- Familiarity with modern AI concepts: LLMs, Agentic AI, MCP, and Copilot development.
- Knowledge of cloud monitoring and observability tools.
GHX: It's the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.
GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.
It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.
Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.
Read our GHX Privacy Policy
Ready to apply?
Apply to GHX
Senior Software Engineer (python, networking)
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About Us:
At Sauce Labs, we empower the world's top enterprises - like Walmart, Bank of America, and Indeed - to deliver quality web and mobile applications at speed. Our industry-leading platform ensures continuous quality across the SDLC, using AI-powered analytics to identify key quality signals from development through production. With our unified solution, teams can release and innovate with confidence, knowing their apps will always look, function, and perform exactly as they should. Backed by TPG and Riverwood Capital, we are shaping the future of digital confidence - join us!
The Role:
Sauce Labs is looking for a passionate Senior Backend Engineer to join the Sauce Connect team. This agile development team plays a critical role in enabling enterprise customers to maximize their use of Sauce Labs by providing a fast, secure connection between their internal development networks and our cloud-based virtual testing environments. You will work closely with the Product Owner, Engineering Manager, and other talented Sauce Connect engineers to achieve excellent results and shape the future of Sauce Connect
Responsibilities:
- Lead the technical direction and architectural design of Sauce Connect, collaborating with a cross-functional team to deliver a fast, secure, and scalable tunneling solution.
- Design, develop, and own projects across the full stack, from the backend server infrastructure to the client-side application on Linux, Windows, and macOS.
- Act as a technical expert for complex, escalated customer issues, performing root cause analysis and implementing robust solutions to prevent future problems.
- Drive continuous improvements in the scale, performance, and quality of our Trusted Connection Technologies, mentoring other engineers on best practices and system health.
- Proactively identify and evaluate emerging technologies in the open-source community, presenting well-researched proposals for adoption to drive innovation and technical excellence.
- Make and defend architectural decisions based on your extensive experience, balancing trade-offs between technical debt, velocity, and long-term maintainability.
Required Skills:
- 5+ years of professional software development experience in Python or Golang, with a proven track record of designing, building, and operating complex distributed systems and high-availability online services at scale.
- Experience in working with CI/CD tools (designing and implementing robust, automated pipelines using tools like GitHub Actions, GitLab CI, or Jenkins)
- Advanced experience with tunneling, proxy, or VPN-related solutions, with a understanding of their security implications and performance characteristics.
- Deep knowledge of TCP/IP networking, HTTP2, SSL/TLS, and WebSockets. You should be able to debug network issues at the packet level.
- Hands-on experience deploying and managing containerized applications at scale using Kubernetes.
- Demonstrable product development experience, including the ability to influence product strategy and make technical trade-offs to deliver customer-facing value.
- Exceptional ownership mentality and a passion for crafting elegant, well-architected products that deliver stellar user experiences.
Nice to Haves:
- Experience with asynchronous programming
- Experience building and consuming microservices
- Knowledge and understanding of data structures, algorithms, distributed systems, and design patterns.
- Familiarity with modern monitoring systems (e.g., Prometheus or OpenTelemetry)
- Understanding of common security practices involved in protecting customer data
We are a hybrid workplace that recognizes the importance of flexibility while valuing in-person collaboration and relationship building. As a result, Saucers located near an office location must be able and willing to come into the office. Those hired remotely must be able and willing to travel to an office as required by the specific role.
Please note our privacy terms when applying for a job at Sauce Labs.
Sauce Labs is proud to be an Equal Opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity/expression/status, sexual orientation, age, marital status, veteran status or disability status.
Security responsibilities at Sauce
At Sauce, we will commit to supporting the health and safety of employees and properties, partnering with internal stakeholders to learn and act on ever-evolving security protocols and procedures. You’ll be expected to fully comply with all policies and procedures related to security at the department and org wide level and exercise a ‘security first’ approach to how we design, build & run our products and services.
The compensation range provided below represents the base salary only for a Full-time Employment contract (umowa o pracę) and excludes fringe benefits, potential bonuses, or stock-based compensation (equity). Your individual offer will be determined based on factors such as skills, education, professional experience, and internal equity (alignment with similarly situated team members at Sauce Labs).
Benefits and Perks that we offer include but are not limited to: wellness benefit, commuter benefit, WFH stipend, professional development budget, pension Program (PPK). There is no collective agreement in force at the workplace. To see more about benefits and perks at Sauce Labs, please check out our careers page at saucelabs.com/company/careers.
Ready to apply?
Apply to Sauce Labs Inc.Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
.
See yourself at Twilio
Join the team as our next Technical Support Engineer 2.
About the job
This position is needed to support our customers’ use of Twilio’s Programmable Messaging product. This role will function as the voice of Twilio to our customers and partners and operate as a subject-matter expert for Twilio’s Programmable Messaging API. In addition, focus on providing friendly, professional customer service, while problem-solving and demonstrating a high competency in communicating complex technical issues to both technical and non-technical audiences via phone, email, and chat mediums. Advanced time management skills are able to work well under pressure, and are proficient at developing workflows to remain efficient at tasks while still following standard processes and procedures.
Responsibilities
In this role, you’ll:
- Work on messaging email cases submitted by both individual developers and major brands.
- Assist customers with troubleshooting message deliverability issues and debug customer code.
- Speak with a customer on the phone and chat in order to guide them through the development of their SMS application.
- Collaborate with your teammates and the Twilio Product and Engineering teams via Slack. File Jira’s to report reproducible bugs and review our internal knowledge base to stay up to speed with industry shifts and standards.
- Work with your manager to surface customer problems to assist in process betterment.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
- 2+ years of experience in a client-facing technical role, preferably in supporting REST API or enterprise software
- A firm understanding of the technology stacks common to the Web ecosystem.
- Functional knowledge of general-purpose programming languages.
- Strong problem-solving and technical troubleshooting skills
- Ability to professionally and diplomatically address customer concerns and provide concise feedback.
- Ability to de-escalate tense/tough customer situations in a live environment.
- Excellent reading comprehension, listening, and writing skills
Desired:
- Previous exposure or knowledge of Twilio products.
- Coding experience in any language. (reading and debugging)
- Previous experience with JIRA or a similar ticketing system.
Location
This role will be remote, and based in India (only in Karnataka, TamilNadu, Telangana, Maharashtra and Delhi).
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Ready to apply?
Apply to Twilio
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
.
See yourself at Twilio
Join the team as our next Technical Support Engineer 2 (APJ) on Twilio’s Voice, Platform Application & Segment teams
About the job
This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs.
This role reports to a Manager, Technical Support, who will be based in our Bengaluru office. This position requires working in a shift. The current shift timings for shift based roles supporting our APJ & EMEA customers are 6:30 AM - 3:30 PM, 12 :30 PM - 9:30 PM, 1 PM - 10 PM & 1:30 PM - 10:30 PM (IST) Shifts.
This position also includes rostering. Rosters will be of a 5 day work week, and could include one or both weekend days.
Responsibilities
In this role, you’ll:
- Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
- Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.
- Leverage your experience with troubleshooting and resolving Quality of Service (QoS) issues.
- Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.
- Review internal knowledge to stay current on industry shifts and standards.
- Assist your manager in process improvements by surfacing customer pain points to assist in process improvement.
- This position will also require supporting our customers on holidays to ensure that our customer’s needs are met
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
- 2+ years of Technical Support Experience or similar relevant experience
- Full-Stack Javascript Tech Support experience with capabilities to troubleshoot server-side code (bonus would be either of: Node.js, C# or Java or python) and client-side code (JavaScript). React.js is a bonus.
- A good understanding of Object-Oriented Programming (OOP) concepts
- Basic understanding of SQL and query-writing skills
- Good understanding of APIs, HTTP Protocol, and RESTful services
- Skills in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.
- Experience troubleshooting SIP, VoIP, and IP telephony issues.
- High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums.
- Ability to stand in the customer’s shoes and demonstrate dedication to the customer experience.
- Excellent written and verbal communication skills.
Desired:
- Understanding of WebRTC is a plus.
- Experience working collaboratively with team members in different geographic locations and time zones.
- Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.
- Ability to influence and build effective working relationships with all levels of the organization.
- Interest in utilizing customer feedback to identify and drive improvements in our products.
Location
This role will be remote, and based in India (only in Karnataka, TamilNadu, Telangana, Maharashtra, Delhi)
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Ready to apply?
Apply to Twilio
Customer Success / Sr Customer Success Manager (US-Region)
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Customer Success / Sr Customer Success Manager (US-Region)
Experience: 7+ years
Location: Bangalore/Coimbatore/ India (Remote)
Who we are and What we do?
AppViewX is trusted by the world’s leading organizations to reduce risk, ensure compliance, and increase visibility through automated certificate lifecycle management. At AppViewX, you will get to work with our AVX ONE platform that provides complete certificate lifecycle management and PKI-as-a-Service using streamlined automation workflows to prevent outages, reduce security incidents and enable crypto-agility. AppViewX is also certified as a Great Place to Work in India, cementing us as an employer of choice.
What will you be responsible for?
Customer Success Manager play a key role in driving Customer onboarding, adoption of product and identifying new business opportunities for customers by being a customer advocate. As a CSM you work closely with customers to discover their business objectives/challenges and then coach them on how to use AppViewX to solve them. Part coach, project manager, product expert and Customer Success Manager are continually focused on helping our customers attain value through AppViewX.
- Onboarding
- Work closely with Sales teams to help transition the account from Pre-Sales to the Customer Success Management
- Work with customers to establish critical goals or other key performance indicators for Go-live.
- Establish measurable criteria for success based on customer goals thereby building organizational alignment with Product Management/Onboarding/Services for Go-live.
- Work with the Onboarding team to ensure customers are onboarded quickly with Key objective/ met in a stipulated time
- Adoption and Value Quantification:
- Accelerate adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest time frame
- Work closely with customer Champions/Economic Buyers including Director/Manager/Engineer Level stakeholders to drive value realization through Deliver Quarterly Business reviews and adoption workshops
- Understand customer pain points and help drive escalations by coordinating between Product Management and Support
- Conduct product demonstrations and presentations under the guidance of experienced
- Be the customer's concierge, counsel and coach to achieving business outcomes and new goals are continuously set – and in the process generate referrals and advocates
- Customer Experience/Engagement
-
- Integrate retention, adoption, user experience and happiness as part of every customer engagement
- Partner with CS Operations to plan outreach campaigns based on customer
- Consistently meet and exceed weekly/Monthly/Quarterly engagement goals for providing touch points for existing
- Manage Product Feature, custom requirements with relevant internal stakeholders to ensure delivery and adoption risks are
- Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account
- Travel to the USA and Europe on Business Visa to grow customer network when required
- Renewal /Upsell/Cross Sell
-
- Maintain the Annual Recurring Revenue from assigned accounts by managing account retention and
- Work closely with Account Sales teams with identifying Upsell/Cross-sell opportunities in existing customers
What do we require?
- Customer facing experience in Solutioning /Post Sale Support/Customer Success/Project management with a Technical
- Experience in handling Enterprise customer accounts in the current / previous roles
- Strong customer management skills during advocacy/escalation with ability to influence clients'
- Good understanding of key technical concepts around Network, PKI, Automation, Security and systems
- Willingness to learn and understand our solutions and being able to teach the product to our customers
- Time management skills and the ability to multi-task across multiple
- Worked and interacted with F500 organizations in the North American or European markets
- Exceptional communication skills, both oral and written, coupled with excellent listening skills
- Comfortable working in extended time zones to align with the global team and in a fast-paced environment
What’s more in store?
AppViewX is on par with leading global companies when it comes to the benefits it offers its employees, ranging from competitive incentives, health & wellness policies, saving & investment schemes, time off/sabbatical eligibility and dedicated L&D.
What we consider equally important is the flexibility we offer our employees to – work remotely, define their own hours, and more importantly harmonize both work and life. The more trust and accountability we place on our employees, the more they surpass our goals and expectations.
Why AppViewX?
AppViewX caters to a wide range of customers from Fortune 1000 companies, including six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. Over the years, we grew our diverse team, perfected our automation platform, and expanded our Global footprint to India, North America, United Kingdom and Australia. Today, we are headquartered in New York City and have come a long way by optimizing opportunities to create lasting relationships with enterprises, gaining unshakable customer trust along the way.
AppViewX is proud to be an Equal Employment Opportunity Employer. It is AppViewX’s policy to afford equal employment opportunities to all employees regardless of race, color, national origin, ancestry, religion, citizenship status, , gender, gender expression or identity, sexual orientation, age, marital status, military or veteran status, pregnancy, disability, genetic information, arrest record, or other protected class under state, federal, or local law.
Ready to apply?
Apply to AppViewX
Director, AI Data Operations
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About AiDASH
AiDASH is an enterprise AI company and the leading provider of vegetation risk intelligence for electric utilities. Powered by proprietary VegetationAI™ technology, AiDASH delivers a unified remote grid inspection and monitoring platform that uses a SatelliteFirst approach to identify and address vegetation and other threats to the grid. With a prevention-first strategy to mitigate wildfire risk and minimize storm impacts, AiDASH helps more than 140 utilities reduce costs, improve reliability, and lower liability across their networks. AiDASH exists to safeguard critical utility infrastructure and secure the future of humanAIty™. Learn more at www.aidash.com.
We are a Series C growth company backed by leading investors, including Shell Ventures, National Grid Partners, G2 Venture Partners, Duke Energy, Edison International, Lightrock, Marubeni, among others. We have been recognized by Forbes two years in a row as one of “America’s Best Startup Employers.” We are also proud to be one of the few software companies in Time Magazine’s “America’s Top GreenTech Companies 2024”. Deloitte Technology Fast 500™ recently ranked us at No. 12 among San Francisco Bay Area companies, and No. 59 overall in their selection of the top 500 for 2024.
Join us in Securing Tomorrow!
The Role
As Director, AI Data Operations, you will own the people and operational backbone of a 50+ person team that powers data operations for AiDASH’s proprietary models — across model quality control for customer deliveries, training data generation for AI models, and multi-modal imagery sourcing. The team’s work directly determines the quality of our models, the rate at which our models improve, and what we ship to customers.
Reporting directly to VP, Product & Process Excellence; you will lead this team through a major transformation — from manual operations to AI-augmented operations — while raising the bar on quality, ownership, and execution. You will thrive in this role if you have run annotation pipelines, training data workflows, or model quality control operations, ideally in an AI product company — and you are ready to bring that experience to a domain where the stakes are high and the work has real-world consequences.
How you'll make an impact:
- Lead, inspire, and scale a 50+ person team — establishing clear accountability, operational discipline, and a high-ownership culture
- Drive operations against defined quality benchmarks and efficiency targets (e.g. QC accuracy, delivery turnaround time, on-time delivery, throughput, and cost efficiency)
- Drive image sourcing strategy — keeping abreast of industry trends, finding new vendors, managing commercial relationships, and managing image acquisition
- Drive an AI-first transformation of the function — pilot and embed AI agents / LLMs, and modern tooling that fundamentally shifts how the work gets done
- Build and implement repeatable processes, playbooks, and staffing strategies to ensure the organization runs efficiently in an AI-first manner
- Develop and retain top operational talent
- Collaborate & partner globally with with India and US based R&D teams— data science, platform engineering, product management — and with Customer Success teams to align operations with model training needs and customer commitments
What we're looking for:
- A senior operations leader (12+ years, 5+ managing 50+ headcount) who has built and run quality-critical operations at scale, preferably with experience of annotation/ML data ops
- Manager-of-managers credentials, with credibility across technical, product, and senior leadership
- Passionate about driving operational excellence and using AI to reshape work; hands-on experience leading AI-led transformations, even if smaller-scale or in progress. We care about your conviction, AI fluency, and pattern recognition. This is a core requirement for the role
- A track record of building high-ownership cultures in operational functions
- A high-quality bar and strong operating discipline — metrics, SLAs, and rhythms are how you run
Good to have
- Background in GIS, remote sensing, satellite imagery, or geospatial data
- Experience with annotation operations or imagery and data vendor procurement
What you'll love:
- Leading one of the largest and strategically important teams at AiDASH
- A real mandate to transform an operational function with AI
- Working alongside high-caliber peers who value ownership, low ego, and measurable impact
What This Role Is Not
- ❌ A data engineering or analytics role — you won't be building data platforms, dashboards, or BI pipelines; you'll be running the operations – people, process, vendors - that determine the quality of our AI models
- ❌ A digital transformation consulting role — this isn't a strategy-and-handoff engagement; you'll own execution and be accountable for what ships to customers
- ❌ A program management role — you won't be tracking milestones and sending status updates; you'll be setting the bar for quality and driving the team to hit it
- ❌ A senior individual contributor role — you'll lead a 50+ person team through significant change; what matters most isn't what you can do yourself, but what you can get a team to do together.
In Summary
This role is about people leadership, operational excellence, and leading the AI transformation of a function where precision, ownership, and quality are everything. If you love running great teams, setting a high bar, and are excited to use AI to reshape how operational work gets done, this is your role. One requirement: you've worked close to the model — in annotation pipelines, training data workflows, or quality operations — rather than in data analytics, BI, or IT services delivery.
We are proud to be an equal-opportunity employer. We are committed to embracing diversity and inclusion in our hiring practices, and we promote a work environment where everyone, from any race, color, religion, sex, sexual orientation, gender identity, or national origin, can do their best work.
Read our Privacy Policy here: https://www.aidash.com/policy/privacy-policy/
Ready to apply?
Apply to AiDASH, Inc.
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the Team
Verification & Identity Platform (VIP) team is a core platform team which powers user onboarding & verification (KYC & KYB) worldwide & ensures continued compliance throughout the merchant life-cycle at Stripe. Our team safeguards user identities across our array of digital services, designing and executing a secure, effortless, and user-centered identity collection & verification environment. Our efforts cover a broad spectrum of identity confirming scenarios, including identity proofing, risk-based, and adaptive verification technology. We provide an in-house smart orchestration eco system which allows us to integrate with multiple 3P data verification services, financial institutions and regulatory bodies to build accuracy, reliability and speed to verify accounts & businesses. We enable Stripe's continued compliance in an ever-evolving regulatory landscape by providing infrastructure that automates document collection, verification & merchant communication for high scale requirements refresh and accounts remediation programs.
What you’ll do
Responsibilities:
- Define the strategy and roadmap for all risk user experiences post-onboarding
- Drive collaboration across Stripe and external partners to deliver delightful, high performing end-to-end risk journeys
- Act as the voice of the user in product and API designs, gathering direct feedback from customers and internal stakeholders
- Work with engineering, design, and go-to-market teams on designing a personalized and scalable onboarding experience
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 8+ years in Product Management, specifically in delivering exceptional user experiences for complex and technical products.
- Experience managing technical software products from kick-off to ship
- Consistent track record of leading ambitious and ambiguous 0-to-1 projects
- Strong stakeholder management including navigating difficult situations, negotiating timelines, and influencing internal and external stakeholders across organizations and borders
- Strong communications skills - you can summarize and express complex requirements in an accessible and precise manner
Preferred Qualifications
-
- Experience in the B2B SaaS industry.
- Familiarity with compliance and financial services regulation.
- Track record of working on growth-focused teams, especially with experimentation.
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
Stripe’s mission is to build the economic infrastructure for the internet. Risk and Compliance Engineering builds products to lower Stripe’s financial and regulatory risk at scale, while retaining a best in class user experience. We build user-facing products, and backend platforms to ensure Stripe’s users are compliant with regulatory and financial partner requirements. We protect Stripe’s brand while also protecting the company from financial losses that can put Stripe’s business at risk. The Risk TPM team is crucial to driving programs to address these challenges.
What you’ll do
As a Technical Program Manager in the Risk and Compliance space, you will play a key role across engineering, product, and strategy to drive programs that span across the Risk organisation and Stripe. You will be responsible for the successful definition, cross-functional strategy, planning and execution of large-scale technical programs that help to solve complex problems and empower Stripe and our users.
Responsibilities
- Execute on technical programs that require deep systems and engineering knowledge.
- Partner with Engineering Managers, Product Managers and other cross functional partners to define, scope, and drive large programs to conclusion.
- Develop, implement, and iterate on program management techniques, frameworks, and KPIs to achieve goals with well defined success criteria.
- Make substantial improvements to how the teams you work with communicate and operate to significantly increase the productivity and efficiency of the teams.
- Define and produce high quality written proposals, communications and documentation.
- Leverage data and acquired knowledge to drive strategic decisions at an engineering leadership level.
- Create widely circulated plans, driving consistency, clarity and building alignment across teams.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum Requirements
- 5+ years of software engineering, systems engineering and/or technical program management experience.
- Excellent analytical skills; you digest complex information and make recommendations.
- You have a track record of providing program management during all phases of software development from kick-off to launch, demonstrating critical thinking, challenging the norms and thought leadership.
- You have very strong written and verbal communication skills, building strong relationships with stakeholders, teams and senior leaders around the organization.
- You can drive internal and external process improvements across multiple teams and functions and bring a wealth of experience, opinions, proposals and best practices.
- Experience operating autonomously and leading large-scale efforts across multiple teams and functions, with stakeholders in different disciplines across time zones.
Preferred Qualifications
- Experience working in financial risk and compliance
- SQL and python scripting and/or programming skills
Ready to apply?
Apply to Stripe
Who We Are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the Team
The Batch Compute Infrastructure team at Stripe manages the foundational infrastructure, tooling, and distributed systems behind Stripe's massive-scale batch processing environments, currently encompassing over 5,000 computational nodes. Powered primarily by Hadoop, Spark, and Celeborn, these systems are the backbone for several core asynchronous financial, analytical, and regulatory workflows at Stripe, operating at petabyte scale.
What you’ll do -
You will support a team of engineers focused on building the tooling, infra and systems for operating Spark, Hadoop and Celeborn at Stripe. In addition to helping define the roadmap for these systems, you will be interacting with many other managers and their teams at Stripe, who rely on the Data processing Infra team to deliver efficient and scalable services to our customers. You will work with both the finance and engineering organization (infrastructure & product) to define, measure and monitor the cost efficiency of these systems.
Responsibilities
- Drive Strategic Vision: Define the multi-year roadmap for Stripe’s Batch Compute Infrastructure, leading complex architectural shifts and modernization.
- Lead and Scale: Build, mentor, and aggressively scale a high-performing team of engineers, proactively investing in their career development and fostering a culture of operational excellence.
- Ensure Operational Rigor: Maintain unwavering reliability for a Tier-0 infrastructure processing tens of thousands of daily workloads, proactively mitigating risks and managing complex on-call telemetry.
- Cross-Functional Orchestration: Collaborate deeply with data platform teams, finance, and user groups to define compute efficiency metrics, execute massive-scale cost optimization strategies, and guarantee compliance with global financial regulations.
- Technical Stewardship: Provide technical guidance in architecture reviews, evaluating critical cost, performance, and reliability trade-offs in distributed systems design involving Hadoop, Spark, AWS cloud primitives, and modern metastores.
Who You Are
Minimum requirements
- 10+ years of professional software development and engineering experience.
- 3+ years of direct engineering management experience, successfully building and operating high-velocity technical teams.
- Deep technical background in building, scaling, and maintaining large-scale distributed data systems or Tier-0 infrastructure using open-source tools (e.g., Hadoop, Spark, Celeborn, Airflow, Kafka).
- Proven track record of driving significant infrastructure efficiency, managing capacity planning, and making data-driven cost-performance trade-offs.
- Experience working effectively in highly cross-functional, global organizations.
Preferred requirements
- Experience managing remote or geographically distributed engineering teams.
- Familiarity with managing a massive fleet of Linux servers, on-premise Hadoop clusters, and modern cloud data architectures (e.g., AWS S3, Graviton).
- Demonstrated ability to navigate strategic ambiguity and deliver complex, multi-quarter infrastructural projects from inception to completion.
- Deep empathy for internal data users with a passion for building robust developer tooling and abstractions.
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
The Support Experience engineering organization builds and improves Stripe’s user support from end to end: how users get help within our products, how they get in touch with us when they have questions, and how our teams use internal tools to answer those questions. We’re accountable for the quality and reliability of this support stack and we use data and firsthand experience to continuously improve it.
Providing great support to users of all sizes is culturally important to everyone at Stripe. We partner closely with Stripe’s design, product, and operational teams across a wide surface area: the external-facing support interfaces (https://support.stripe.com/), self-serve content, entry points, internal tooling, case routing, and helping product teams across the company reduce support volume by improving our products. We are also using the latest generative AI technologies to re-imagine support experiences, and are developing AI assistants for Stripe’s users and to help our operations teams be more productive.
What you’ll do
You’ll lead and grow an established, high-performing engineering team within the Support Experience organization. Your job is to start with what’s been built and make it better: grow the team, elevate the technical bar, and expand the team’s impact across Stripe.
In this role, your team will build support experiences for priority user segments, solving problems such as how platforms, enterprises, and consumer users get help from Stripe. This includes implementing new API endpoints for use across multiple products, data engineering to improve our support operations with real-time insights, or building AI-enabled product experiences designed for each segment’s unique needs. You’ll lead your team to use the best tools for each job, whether that means experimental machine learning applications or proven techniques for building scalable distributed systems.
Responsibilities
- Hire, lead, and manage a team of talented engineers, providing mentorship, guidance, and support to ensure their success.
- Collaborate with cross-functional stakeholders, including product managers and designers, to understand customer needs and translate them into technical solutions.
- Define the technical vision and roadmap for the suite of products managed by the team, aligning it with business objectives and industry best practices.
- Drive the execution of projects, overseeing the entire development lifecycle from planning to delivery, while maintaining high standards of quality and timely completion.
- Foster a collaborative and inclusive work environment, promoting innovation, knowledge sharing, and continuous improvement within the team.
- Stay up-to-date with emerging technologies, industry trends, and advancements in AI and customer experience practices to identify opportunities for improvement and innovation.
- Communicate effectively with stakeholders, providing regular updates on project status, progress, and any potential risks or challenges.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 3+ years of experience managing teams that build and operate full-stack web applications at scale, and 10+ years of overall industry experience
- A passion for supporting both external users and internal customers
- Successfully recruited and built great teams
- The ability to thrive with a high level of autonomy and responsibility
- The desire to encourage a healthy, inclusive work environment that’s both supportive and challenging
- Clear and persuasive writing and in-person communication
Preferred qualifications
- You have experience designing, deploying, and owning Agentic LLM solutions (e.g., multi-step orchestrators, tool use/function calling) specifically for complex customer support or internal workflow automation.
- You are comfortable planning in quarters, and can set a vision for several years
- You are excited about collaborating with teammates across Stripe’s organization to provide a wonderful support experience to users
- You are comfortable working with geographically distributed teams
- Experience managing multiple engineering teams
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
Our Sales systems team is on a mission to build the most measurable, scalable agentic tools as well as transform seller tooling. As part of the Sales Systems team, you will lead a high-impact team building the systems that power prospecting workflows across our go-to-market motion. You’ll own the technical direction and delivery for tools and integrations that enable timely, personalized outreach, scalable list generation, accurate lead routing, and measurable pipeline creation. This role sits at the intersection of engineering, RevOps, Sales, Marketing, and Data — you’ll translate GTM priorities into reliable systems that materially increase SDR/BDR productivity and conversion.
What you’ll do
Responsibilities
- Work closely with product, program and business leaders to develop a long term vision and execute on sales systems strategy that scales seller motions.
- Adapt prioritization and staffing decisions as the team, business, and user demands progress
- Design and build delightful Stripe facing tooling and business critical services to support sales channel infrastructure.
- Ensure our infrastructure is extensible, scalable, reliable, and meets SLAs for both external and internal users
- Improve engineering standards, tooling, and processes.
- Build, lead, and manage a high-performing team of engineers.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- Have 8+ years of software engineering, including at least 1+ years of management experience
- Organizational leadership experience, including experience collaborating with executive leadership
- Experience proactively seeking feedback from users, business leaders, and subject matter experts
- Excellent verbal and written communication
- Support the engineering team in achieving a high level of technical quality, reliability, and ease-of-use
- Manage processes to help the team do its best work and engage effectively with the rest of Stripe
- Recruit great engineers, in collaboration with Stripe’s recruiting team
- Develop engineers on the team, helping them advance in their careers
- Contribute to engineering-wide initiatives as a member of Stripe’s engineering management team
- Collaborate with stakeholders across engineering to provide a wonderful user experience
Preferred qualifications
- Experience in GTM domain owning seller automation platforms (like Salesforce) and other products that contribute to seller tech stack.
- Experience with machine learning, recommender systems, lead to opportunity workflows and/or seller systems.
- Experience developing/shaping internally and externally facing products
- Experience building distributed systems or a microservices architecture
- Bachelors or Masters degree in a technical field (e.g., Computer Science)
Ready to apply?
Apply to Stripe
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world’s largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the Team
We build and operate Stripe’s Event Infrastructure — the reliable, low-latency backbone that captures, routes, and persists billions of events daily. We design resilient, scalable systems for real-time ingestion, filtering, transformation, and high-throughput delivery to downstream consumers. We prioritize observability, backpressure control, and graceful degradation to keep payments and platform features running under any load. By automating operations and iterating on capacity and cost optimizations, we enable product teams to build on a predictable event-streaming foundation.
The Impact You’ll Have
As an Engineering Manager in the infrastructure organization, you are expected to see problems others don't and rally people to independently create solutions. You will move beyond day-to-day management to act as an industry leader, effectively advocating for your organization's mission, values, and impact.
- Architect the Org & Culture: Design and scale a high-leverage org structure. You will define what "Elite Engineering" looks like, setting the bar for craftsmanship and operational rigor serving as a blueprint for Stripe infrastructure.
- Vision and Strategy: Define the scope, vision, and goals for your organization with little or no guidance from your manager. You will anticipate industry trends and use them to influence Stripe's long-range plans, setting direction on a multi-year timeframe for Stripe’s online storage layer.
- Drive Operational Excellence: You will instill a culture of rigorous thinking and meticulous craftsmanship, ensuring our infrastructure remains proactive and resilient as Stripe’s business demands evolve.
- Bridge Engineering & Business: You will collaborate with cross-functional leaders to align deep engineering needs with global business growth forecasts.
- Build the Future Team: Proactively invest in the development of the organization and its people at all levels. You will obsess over talent, hiring and coaching other managers to elevate the skills of the leadership team.
Who You Are
We are looking for a visionary leader who thrives on operating Tier0 infrastructure and building world-class teams. You should be equally comfortable in high-level strategic conversations and deep-diving into database internals.
Minimum Requirements:
- Proven Leadership: Minimum 5 years of experience in a technical engineering management role; overseeing strategic projects.
- Systems Expertise: A deep technical background in distributed systems and experience operating Tier0 infrastructure at massive scale.
- Product Mindset: Ability to bridge deep engineering needs with global business growth forecasts and product strategy, specifically building abstractions that empower thousands of other developers.
- Strategic Navigator: Experience managing through ambiguity and making critical trade-offs between reliability, efficiency, and long-term architectural health.
- Curiosity and Humility: A deep curiosity about the "nuts-and-bolts" of the business (e.g., global money movement) combined with the humility to continue learning and growing as a leader
- Communication: Exceptional written and verbal communication skills.
Preferred Qualifications:
- Scale and Infrastructure: Successfully shipped and operated critical infrastructure (database internals or related field) with significant responsibility over funds and/or critical data
- Strategic Ambiguity: Ability to navigate complex, high-impact work where you must define your own scope and vision
Cross-Functional Influence: A track record of getting other teams on board with your vision to support execution in a way that benefits the broader company
Ready to apply?
Apply to Stripe
Who We Are
About Stripe
Stripe is a premier financial infrastructure platform designed for businesses of all sizes. From the world’s largest enterprises to the most innovative startups, millions of companies rely on Stripe to facilitate payments, enhance revenue growth, and unlock new business opportunities. Our mission is to elevate the GDP of the internet, presenting an extraordinary opportunity for you to contribute to the global economy while engaging in the most impactful work of your career.
About the Team
The Center of Excellence (CoE) was established to ensure scalable, high-quality service delivery across the Technical Account Management (TAM) and Customer Success Management (CSM) functions. By centralizing, standardizing, and progressively automating repeatable, low-context activities such as reporting, onboarding, monitoring, and optimization support, the CoE alleviates the administrative burden on frontline TAMs and CSMs.
This operational model empowers account-facing teams to concentrate on high-value strategic engagement, technical advisory, and customer outcomes, while guaranteeing consistent quality and operational efficiency at scale. Although the initial focus is on supporting priority and strategic accounts, the CoE’s frameworks and outputs are designed to benefit the broader organization by enhancing deliverable consistency, expanding capacity, and facilitating sustainable, sublinear growth across the enterprise servicing model.
What You’ll Do
The Manager, Center of Excellence (CoE) Technical Account Management Lead, will be responsible for spearheading the TAM aligned function within the CoE. This role is a hands-on operational leadership position focused on managing contributors, overseeing intake and delivery across key TAM workstreams, and ensuring consistent, high-quality execution.
This role collaborates closely with frontline TAM teams to support activities such as onboarding, account reviews, operational assessments, payouts, verifications, and supportability initiatives. In addition to overseeing delivery, this leader is accountable for developing repeatable processes, enhancing operational rigor, and identifying automation opportunities that improve efficiency and predictability. Success in this role necessitates a builder mindset, comfort in navigating ambiguity, and a strong focus on scalable outcomes.
Responsibilities
- Lead the Technical Account Management function within the Center of Excellence by recruiting, coaching, establishing goals, and managing performance for TAM aligned contributors.
- Oversee intake, prioritization, service level agreements, and delivery across TAM-focused operational workstreams, including onboarding support, account reviews, operational assessments, verification processes, optimization initiatives, and other technical servicing requests.
- Design and institutionalize scalable operational processes, playbooks, and quality standards that reduce administrative burdens for frontline teams and enhance the consistency of deliverables.
- Drive day-to-day operational execution by coordinating cross-functional work, removing obstacles, ensuring accountability, and delivering timely, high-quality outputs.
- Collaborate closely with Technical Account Management, Customer Success Management, Product, Engineering, and Data teams to standardize handoffs, resolve technical constraints, and scope automation initiatives.
- Foster a builder mindset by identifying opportunities to replace manual work with automation, dashboards, and tooling. Scope and lead pragmatic experiments that can scale into production solutions.
- Define and monitor key performance indicators for TAM aligned Center of Excellence performance, including throughput, service level attainment, stakeholder satisfaction, and capacity recovered, using data to continuously iterate and improve.
- Operate effectively in ambiguous environments by making pragmatic trade-offs, decomposing complex problems, and providing clear recommendations.
- Represent the Technical Account Management function of the Center of Excellence in stakeholder forums and serve as the primary escalation point for deliverable quality and prioritization.
Who You Are
We are seeking a candidate who meets the minimum qualifications for this role. If you meet these criteria, we encourage you to apply. The preferred qualifications are considered a bonus, not a requirement.
Minimum Requirements
- A minimum of 12 years of professional experience leading Technical Account Management, technical customer success, or technical operations functions supporting enterprise customers, or equivalent experience.
- At least 5 years in people leadership or managerial roles.
- Strong operational execution capability with a proven history of managing day-to-day delivery, establishing service levels, and implementing scalable, repeatable processes.
- A builder mindset with hands-on experience in automation, tooling, or process engineering, alongside the ability to scope and drive pragmatic engineering or low-code solutions in partnership with technical teams.
- Comfort in operating within ambiguity with the ability to prioritize effectively, make decisions with incomplete data, and break down complex problems into actionable plans.
- Robust stakeholder management experience, collaborating with customer-facing teams, product, engineering, and data organizations.
- Data-informed leadership with experience utilizing metrics and dashboards to drive prioritization and measure impact.
- Exceptional written and verbal communication skills, with the ability to create clear operational documentation and present progress to leadership.
Preferred Requirements
- Experience in payments, software as a service platforms, or similarly complex technical product environments.
- Hands-on experience supporting enterprise onboarding, account-level analytics, or business review deliverables for high-value customers.
- Direct experience in building automations, orchestration workflows, data pipelines, or closely partnering with engineering teams to reduce manual operational work.
Ready to apply?
Apply to Stripe
Account Director, India
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With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!
As an Account Director at Recorded Future, you will play a critical role in driving revenue growth by managing a portfolio of strategic enterprise accounts and generating new business. You’ll own the full sales cycle, from prospecting to close, while building trusted relationships with senior stakeholders in cybersecurity, IT, and procurement. This is a high-impact, quota-carrying role ideal for a strategic, driven, and customer-obsessed sales leader.
What You'll Be Doing:
New Business Acquisition
- Identify and pursue net-new logo opportunities through outbound prospecting, referrals, and channel networks
- Conduct strategic discovery to align cybersecurity needs with Recorded Future’s intelligence solutions
- Engage channel partners in joint go-to-market motions, leveraging their reach and relationships
Account Management
- Own and grow key enterprise accounts across multiple verticals
- Drive upsell, cross-sell, and renewal opportunities by identifying unmet needs and usage patterns
- Build strong, multi-threaded relationships across technical and executive audiences (CISO, CIO, VP of Security)
- Act as a trusted advisor, delivering insights and value beyond the initial sale
- Partner with Customer Success and other internal stakeholders to ensure seamless onboarding, support, and long-term customer value
Sales Execution & Forecasting
- Navigate complex, multi-stakeholder sales cycles lasting 6–12 months
- Apply MEDDPICC and value-based selling frameworks to qualify and advance deals
- Develop and present compelling proposals, with a strong grasp of both technical value and business ROI
- Use Salesforce, Clari, and Gong to manage pipeline health, track activity, and maintain forecast accuracy
- Handle objections and pricing conversations with clarity, confidence, and professionalism
- Consistently meet or exceed quarterly and annual revenue targets
Market Intelligence & Strategy
- Maintain a deep understanding of cybersecurity trends, competitive dynamics, and enterprise buying behavior
- Provide market feedback to internal teams to inform product, positioning, and roadmap priorities
- Operate with urgency, professionalism, and high standards of customer care
What You'll Bring:
Experience
- 8+ years in enterprise SaaS or cybersecurity sales roles, with a focus on complex, multi-stakeholder deals
- Track record of consistently exceeding quota and driving territory growth
- Experience managing long sales cycles and closing 7-figure, multi-year contracts with Fortune 1000 clients
- Strong experience with direct sales and partner-driven go-to-market models
Skills
- Proficient in discovery, objection handling, and closing
- Deep knowledge of MEDDPICC and value-based consultative sales approaches
- Skilled in managing sales processes including approvals, legal reviews, and quoting workflows
- Comfortable engaging with C-level executives and adapting communication to a range of stakeholders
- Highly organized and operationally disciplined; fluent in tools like Salesforce, Clari, Gong
Preferred Qualifications:
- The grit, curiosity, and resilience to thrive in a high-growth, fast-paced environment
- An entrepreneurial mindset with a proactive, self-starter attitude
- A customer-obsessed approach, with a desire to solve meaningful problems and deliver long-term value
- A collaborative and team-oriented; able to work cross-functionally and build internal champions
- Thoughtfulness, self-awareness, and composed under pressure
#LI-Remote
Why should you join Recorded Future?
Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.6-star user rating on G2 and more than 50% of Fortune 100 companies as customers.
Want more info?
Blog & Podcast: Learn everything you want to know (and maybe some things you’d rather not know) about the world of cyber threat intelligence
Linkedin, Instagram & Twitter: What’s happening at Recorded Future
The Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field
Timeline: History of Recorded Future
Recognition: Check out our awards and announcements
We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.
If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at careers@recordedfuture.com
Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.
Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.
Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions.
Recorded Future maintains a drug-free workplace.
Note: Our interview process for all final-round candidates requires a mandatory in-person interview or a live, scheduled video conference with the hiring manager. We do not conduct interviews via instant messaging or text. All communications during the application process will come from individuals within our HR department via their Recorded Future email address.
Notice to Agency and Search Firm Representatives: Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes.
Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.
Ready to apply?
Apply to Recorded Future
Technical Trainer
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With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!
As a Technical Cybersecurity Trainer & Curriculum Developer, you will design and deliver customer-facing training experiences that help users understand and apply threat intelligence to their operational environments. Working under moderate supervision, you will take ownership of specific modules and sessions, contribute to hands-on lab development, and partner with cross-functional stakeholders to support the success of both new and experienced customers.
What You'll Do:
- Focus on complex platform features, APIs, and integration guides for developer and enterprise audiences.
- Deliver instructor-led training (ILT) in live or virtual formats, including "Getting Started" and foundational courses.
- Design, maintain, and improve hands-on exercises, product walkthroughs, and Capture the Flag (CTF) activities under guidance.
- Build and update customer-facing training assets, including slide decks, handouts, and facilitator guides.
- Collaborate with senior trainers and instructional designers to align training materials with frameworks like MITRE ATT&CK and the NICE Cybersecurity Workforce Framework.
- Support and co-facilitate intermediate-level product workshops with experienced team members.
- Partner with Product and Customer Success teams to ensure curriculum reflects evolving product features and use cases.
- Assist in evaluating learner feedback and analytics to drive continuous improvement in training.
What You'll Bring:
- 5+ years in a technical training, cybersecurity analyst, or instructional design role.
- Strong understanding of cybersecurity principles and operational security use cases.
- Familiarity with adult learning theory and training best practices.
- Experience delivering virtual training via platforms such as Zoom, Webex, or Microsoft Teams.
- Basic proficiency with instructional tools (e.g., Articulate 360, Camtasia, Snagit).
- Clear written and verbal communication skills for external audiences.
- Team player mindset with eagerness to learn and grow.
Preferred Qualifications:
- CEH or CompTIA CySA+ certification (or equivalent)
- Experience using or teaching with threat intelligence platforms
- Exposure to building MITRE ATT&CK-aligned training materials
- Some experience with hands-on lab or simulation development
- Knowledge of frameworks like NICE or NIST CSF
- An understanding of customer enablement or product adoption concepts.
#LI-Remote
Why should you join Recorded Future?
Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.6-star user rating on G2 and more than 50% of Fortune 100 companies as customers.
Want more info?
Blog & Podcast: Learn everything you want to know (and maybe some things you’d rather not know) about the world of cyber threat intelligence
Linkedin, Instagram & Twitter: What’s happening at Recorded Future
The Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field
Timeline: History of Recorded Future
Recognition: Check out our awards and announcements
We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.
If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at careers@recordedfuture.com
Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.
Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.
Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions.
Recorded Future maintains a drug-free workplace.
Note: Our interview process for all final-round candidates requires a mandatory in-person interview or a live, scheduled video conference with the hiring manager. We do not conduct interviews via instant messaging or text. All communications during the application process will come from individuals within our HR department via their Recorded Future email address.
Notice to Agency and Search Firm Representatives: Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes.
Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.
Ready to apply?
Apply to Recorded Future
At Hudl, we build great teams. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces.
We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That’s why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more.
Ready to join us?
Your Role
We’re looking for an Engineering Manager to join our first product teams in Mumbai. You’ll be improving the operations of our internal team of sports analysts across Hudl Assist, Wyscout, InStat and Volleymetrics products. These products are used by thousands of teams around the world, from youth clubs to the pros.
Example projects might include:
- Improving the tools used to deliver training to sports analysts
- Instrumenting our processes to facilitate continuous improvement for our operations team
- Iterating on manual data collection workflows to improve speed and accuracy
- Automating workflows using AI/ML, reducing manual effort, and improving scalability of our data pipelines
As an Engineering Manager, you’ll
- Be responsible for a diverse team. You’ll support your Engineers as they develop, test and maintain technical solutions. You’ll be a working manager, expected to balance management responsibilities with code contributions to ensure the team meets its commitments and delivers business impact.
- Work with a cross-functional team. You’ll collaborate with Engineering, Quality Assurance, Product, Design and Scrum disciplines to deliver product improvements for our customers. With our global team, these team members and stakeholders are located all over the world—so you may need to work evenings occasionally.
- Help improve analysis. You’ll work to improve training tools, processes and manual data collection workflows used by our sports analysts to improve their speed and accuracy.
- Automation & AI/ML. You’ll also play a key role in evolving our workflows through automation and AI/ML, helping reduce manual effort and improve scalability across our operations"
This role requires 4 days in the office per week, so we're currently considering candidates who live within a commuting distance of our offices in Mumbai.
Must-Haves
- Formal management experience. You have multiple years of experience managing Software Engineers and know how to guide teams to deliver business impact. You’ve taken the lead on tackling ambiguous technical challenges, proposing solutions to upcoming problems, and providing technical input on others’ work.
- Experience in mature, full-stack web applications. You’ve spent several years in a role, or roles, that had you building across all levels of a web application, from the client-side code, all the way down to the database. You have a professional background in TypeScript, React, GraphQL, C#, Java, PHP, MongoDB, MySQL and/or AWS
- English language proficiency. You have strong verbal and written communication skills.
- Flexible schedule. We strive to maintain a healthy work-life balance, but in this role, it’s necessary to overlap your schedule with stakeholders and collaborators across time zones.
Nice-to-Haves
- Experience working with AI/ML systems, particularly in applying models to automate workflows or process large datasets
Our Role
- Champion work-life harmony. We'll give you the flexibility you need in your work life (e.g., national and public holidays and timeout (meeting-free) days) so you can enjoy your personal life too.
- Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you'll own your work and have the agency to try new ideas.
- Encourage career growth. We're lifelong learners who encourage professional development. We'll give you tons of resources and opportunities to keep growing.
- Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. We'll also provide you the tech stack and hardware to do your best work.
- Cover your medical insurance. Comprehensive medical insurance for employees, with partial reimbursement available for dependent coverage.
- Retiral benefits. We offer a Provident Fund and Gratuity.
Inclusion at Hudl
Hudl is an equal opportunity employer. Through our actions, behaviors and attitude, we’ll create an environment where everyone, no matter their differences, feels like they belong.
We offer resources to ensure our employees feel safe bringing their authentic selves to work, including employee resource groups and communities. But we recognize there’s ongoing work to be done, which is why we track our efforts and commitments in annual inclusion reports.
We also know imposter syndrome is real and the confidence gap can get in the way of meeting spectacular candidates. Please don’t hesitate to apply—we’d love to hear from you.
Privacy Policy
Ready to apply?
Apply to HudlAbout Hightouch
Hightouch is the modern AI platform for marketing and growth teams. Our AI agents reimagine marketing workflows, allowing marketers to create content, plan campaigns, and execute strategies with transformational velocity and performance.
Hightouch is a rare company built on the intersection of two fundamental technological shifts: advances in LLMs and agentic AI, and the creation and rapid adoption of cloud data warehouses like Snowflake and Databricks. Building on these tailwinds, we’ve become a leader in AI marketing and partner with industry leaders like Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 others.
Our team focuses on making a meaningful impact for our customers. We approach challenges with first-principles thinking, move quickly and efficiently, and treat each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals.
About The Role
As a Technical Account Manager, you will become the bridge between Hightouch and our largest Fortune 5000 customers. You will oversee the entire customer journey starting from kick-off to onboarding to continued customer success and finally, increased adoption. You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Hightouch platform to its fullest extent and beyond.
In this role, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have a natural curiosity to uncover a customer’s use case and help navigate to the most elegant and efficient solution. Fundamentally, you are enamored with how a company can utilize data to its fullest extent. Utilizing this curiosity and knowledge, your goal is to guide the customer into their ideal future state as well as guide the innovation of the Hightouch platform as well.
What You’ll Do
- As a critical member of the Customer Success team you will be responsible for the retention and expansion our largest Enterprise customers
- You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations
- From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers through effective project management, ensure customers see the full value in Hightouch’s products, and advise on technical best practices
- Provide customers with clear proactive technical guidance and expertise across all our products
- Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
- Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level
What We're Looking For
- 5-10 years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined
- Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
- Excellent project management and communication skills
- Proven ability to quickly learn new technologies and understand complex systems (SQL, databases, APIs, reporting tools, etc.)
- Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen
- Ability to collaborate cross functionally with different teams and types of people
- Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease
We also offer meaningful equity compensation in the form of ISO options and offer early exercise and a 10-year post-termination exercise window.
E-Verify Statement
Hightouch participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee’s Form I-9 to confirm work authorization. Please note that we do not use this information to pre-screen job applicants.
E-Verify Notice
E-Verify Notice (Spanish)
Right to Work Notice
Right to Work Notice (Spanish)
Ready to apply?
Apply to Hightouch
SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter, LinkedIn, Facebook and Instagram.
Role Overview
We are looking for a highly experienced Senior QA Manager to own end-to-end quality for SonicOS, the core operating system powering SonicWall’s next-generation firewall products. This is a high-impact leadership role where you will define quality strategy, drive automation and test infrastructure investments, and partner closely with Product Management, Development, Release Engineering, DevOps, and Support teams to ensure every release meets high standards of reliability, security, and customer trust.
You will be responsible not just for test execution, but for shaping how quality is built into the product lifecycle — from early design reviews and threat modelling to release readiness and post-release learning.
Key Responsibilities
Quality Strategy & Release Ownership
- Define and continuously improve the QA strategy for SonicOS across major releases, patches, and hotfixes
- Establish quality gates, entry/exit criteria, and clear release readiness standards
- Drive risk-based testing and shift-left practices to catch issues early
- Own go/no-go decisions for releases from a quality standpoint
Firewall Domain & Technical Leadership
- Provide strong technical leadership across firewall features such as:
- Stateful firewall, NAT, VPN (IPSec/SSL), routing, HA
- Security services like IPS, DPI-SSL, Gateway AV, App Control, Web Filtering
- Review PRDs, design documents, and architecture proposals with a quality & security mindset
- Define comprehensive test strategies covering:
- Functional correctness and complex E2E customer workflows
- Performance, scale, and stress (throughput, sessions, DPI impact)
- HA failover, upgrades/downgrades, config migrations, and long-run stability
- Champion security and negative testing to validate abuse cases and threat scenarios
Automation, CI/CD & Test Infrastructure
- Define the long-term automation vision (UI, API, CLI, E2E) and measurable coverage goals
- Partner with automation leads to build scalable, reliable frameworks integrated into CI/CD
- Drive stability and reliability of automated test suites (reduce flakiness, improve signal)
- Own strategy for testbeds spanning hardware appliances, virtual firewalls, and cloud deployments
- Work with infra teams to ensure availability, capacity planning, and reliability of test environments
Execution Excellence & Metrics
- Own and track key quality metrics: defect leakage, escape rate, regression effectiveness, automation ROI, flakiness trends
- Lead regular release readiness and quality reviews with senior stakeholders
- Drive deep root cause analysis for production escapes and systemic quality gaps
- Convert learnings from field issues into preventive quality improvements
People Leadership & Stakeholder Influence
- Build, mentor, and retain a strong leadership bench of QA managers, leads, and senior engineers
- Set clear expectations, career paths, and technical growth plans for the QA organization
- Influence engineering leadership and PMs to prioritize quality, reliability, and customer impact
- Represent QA in leadership forums, customer escalations, and cross-functional reviews
Required Skills & Experience
-
10+ years of total technical experience, including at least 2+ years in a management or leadership role
- Strong background in testing firewall / network security products or similar system software
- Deep understanding of networking and security fundamentals (TCP/IP, routing, NAT, VPN, HA, IPS/DPI concepts, authentication mechanisms)
- Experience owning quality for complex, large-scale system software releases
- Proven leadership experience managing and scaling QA teams across geographies
- Strong exposure to automation strategy and CI/CD-driven quality practices
- Excellent communication skills with the ability to influence senior technical stakeholders
Good to Have
- Prior experience with SonicOS or comparable firewall OS platforms
- Exposure to security compliance programs (FIPS, Common Criteria, SOC2)
- Experience testing in hybrid environments (hardware + virtual + cloud)
- Experience handling customer escalations and field issue RCA
What Success Looks Like
- Predictable, high-quality SonicOS releases with reduced Sev1/Sev2 customer issues
- Measurable improvement in automation coverage and test effectiveness
- Faster feedback cycles for Dev and PM through shift-left and CI/CD integration
- Strong QA leadership bench and high team engagement
- Improved customer trust and reduced critical escalations
#LI-KB7
#LI-Remote
#LI-Pune
SonicWall is an equal opportunity employer.
We are committed to creating a diverse environment and are an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.
At SonicWall, we pride ourselves on recruiting a diverse mix of talented people and providing active security solutions in 100+ countries.
Ready to apply?
Apply to SonicWall
Senior Engineering Manager - Backend (Logistics)
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ABOUT QUINCE
Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.
Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:
-
Customer First: We prioritize customer satisfaction in every decision.
-
High Quality: True quality means premium materials and rigorous production standards you can feel good about.
-
Essential Design: We focus on timeless, functional essentials instead of chasing trends.
-
Always a Better Deal: Innovation and transparency ensure value for both customers and partners.
-
Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.
Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.
OUR TEAM AND SUCCESS
At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence.
If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.
Responsibilities:
-
- Manage a group of highly skilled senior engineers by providing technical management, guidance, coaching, best practices and principles
- Active participation in the design, development, delivery, and maintenance of software projects
- Responsible for resource planning, execution, and quality of the software delivered by the group
- Lead the group to build sophisticated products using cutting-edge technology stack. The products will be used by retail customers and internal business users.
- Work closely with various business stakeholders like Product Management Team, and other Engineering teams to drive the execution of multiple business strategies and technologies
- Act as a point of contact for TCO (total cost of ownership), managing and driving production defects & stability improvements to resolution
- Ensuring operational efficiency and actively participating in organizational initiatives with the objective of ensuring the highest customer value
- Tailor processes to help manage time-sensitive issues and bring them to appropriate closure
Skills required:
-
- A bachelor's degree in Computer Science with 7-9 years of experience
- Minimum 3+ years of experience in Java programming and any of the Java frameworks such as Spring or Spring boot
- Must have done Performance Appraisal, Hiring and building teams from ground up
- Experience of working in highly dynamic Engineering environment like a start-up
- Deep understanding of Object-Oriented programming languages
- Strong technology acumen, knowledge of software engineering process, design knowledge and architecture intelligence
- Exposure to any of the prominent cloud service providers (AWS/Azure/GCP)
- Exceptional verbal and written communications skills
- Attention to detail and quality, and the ability to work well in and across teams
- Ability to advocate & influence multiple stakeholders
- Experience and knowledge of delivering products with low/no-touch support along with SRE principles
WHY QUINCE?
Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.
EQUAL OPPORTUNITY & HIRING INTEGRITY
Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.
Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.
Security Advisory: Beware of Frauds
At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.
Ready to apply?
Apply to Quince
ABOUT QUINCE
Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.
Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:
-
Customer First: We prioritize customer satisfaction in every decision.
-
High Quality: True quality means premium materials and rigorous production standards you can feel good about.
-
Essential Design: We focus on timeless, functional essentials instead of chasing trends.
-
Always a Better Deal: Innovation and transparency ensure value for both customers and partners.
-
Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.
Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.
OUR TEAM AND SUCCESS
At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence.
If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.
Responsibilities:
- Manage a group of highly skilled senior engineers by providing technical management, guidance, coaching, best practices and principles
- Active participation in the design, development, delivery, and maintenance of software projects
- Responsible for resource planning, execution, and quality of the software delivered by the group
- Lead the group to build sophisticated products using a cutting-edge technology stack. The products will be used by retail customers and internal business users.
- Work closely with various business stakeholders, like the Product Management Team, and other Engineering teams to drive the execution of multiple business strategies and technologies
- Act as a point of contact for TCO (total cost of ownership), managing and driving production defects & stability improvements to resolution
- Ensuring operational efficiency and actively participating in organisational initiatives with the objective of ensuring the highest customer value
- Tailor processes to help manage time-sensitive issues and bring them to an appropriate closure
Skills required:
- A bachelor's degree in Computer Science with 8-10 years of experience
- Minimum 3+ years of experience in Java programming and any of the Java frameworks, such as Spring or Spring Boot
- Must have done Performance Appraisal, Hiring and building teams from the ground up
- Experience of working in a highly dynamic Engineering environment like a start-up
- Deep understanding of Object-Oriented programming languages
- Strong technology acumen, knowledge of software engineering process, design knowledge and architecture intelligence
- Exposure to any of the prominent cloud service providers (AWS/Azure/GCP)
- Exceptional verbal and written communication skills
- Attention to detail and quality, and the ability to work well in and across teams
- Ability to advocate & influence multiple stakeholders
- Experience and knowledge of delivering products with low/no-touch support, along with SRE principles
WHY QUINCE?
Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.
EQUAL OPPORTUNITY & HIRING INTEGRITY
Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.
Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.
Security Advisory: Beware of Frauds
At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.
Ready to apply?
Apply to Quince
Scale is looking for an Operations Program Manager (OPM) – Regional Lead (India) to drive system-level improvements, operational performance, and structural reliability across the region. In this role, you will act as both a systems owner and escalation authority—ensuring support workflows are scalable, efficient, and aligned with global standards while adapting to local operational needs.
As our operations continue to expand, this role will be critical in identifying root causes, implementing durable fixes, and driving measurable improvements in key performance metrics. You will serve as the bridge between frontline execution and system design, ensuring consistency, stability, and continuous improvement across regional operations.
You will be part of a highly collaborative and impact-driven team, working closely with Team Leads, SMEs, Product, Engineering, and Operations stakeholders. This role is ideal for someone who thrives in ambiguity, enjoys solving complex operational challenges, and is relentless in driving high-quality outcomes at scale.
You will:
-
Identify recurring issue patterns and structural inefficiencies across the region
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Lead retrospectives on operational breakdowns and implement durable, system-level fixes
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Act as the escalation partner for complex and high-risk regional cases
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Define and drive regional KPI improvements across SLA, CSAT, backlog health, and escalation rates
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Track and measure the impact of operational changes and interventions
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Influence SOPs, macros, and documentation to improve clarity and reduce ambiguity
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Partner with Enablement to build scalable regional training programs
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Act as a regional training lead to reinforce workflows, policies, and quality standards
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Collaborate with Product, Engineering, and Operations to drive tooling and workflow improvements
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Translate frontline insights into clear, actionable requirements for system enhancements
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Identify risks within workflows and implement safeguards to improve consistency and reliability
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Strengthen auditability and operational defensibility across the region
Ideally you’d have:
-
Experience in operations, program management, or process improvement roles in high-volume environments
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Strong analytical and problem-solving skills with a systems-thinking mindset
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Experience leading cross-functional initiatives and driving measurable outcomes
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Ability to identify root causes and implement scalable, long-term solutions
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Strong communication skills across technical and non-technical stakeholders
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Experience working with KPIs such as SLA, CSAT, backlog, and escalation metrics
Nice to haves:
-
Experience in support operations, trust & safety, or platform operations
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Familiarity with workflow tools (e.g., Zendesk or similar systems)
-
Experience building SOPs, training programs, or documentation frameworks
-
Experience working in regional or global operations teams
This is a high-impact role focused on driving regional operational excellence, improving system reliability, and ensuring scalable support infrastructure as we continue to grow.
PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.
About Us:
At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.
We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.
We comply with the United States Department of Labor's Pay Transparency provision.
PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.
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Staff Technical Program Manager
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About Us
With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.
Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.
At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.
Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.
Reports To
Sr. Manager - Embedded Systems / Sr Manager of Embedded Software
What You Will Be Doing
As a Technical Program Manager, you will work to help the team understand requirements, help track and deploy embedded software solutions.
Responsibilities
- Working with product management, program managers, engineering managers, hardware, regulatory and other teams to understand and document technical requirements, ensure these are signed-off.
- Ensure requirements are fully understood and implementation matches expectations.
- Own and coordinate the embedded software release schedules and work with engineering managers to drive teams to meet committed delivery dates.
- Actively groom the product backlog and ensure that the features and bugs are prioritized properly in a release
- Help EPMs and EMs in managing scrum and agile methodologies
- Evangelize and promote engineering best practices.
- Work with customer support, QA and management to define errata for a release.
- Actively work and influence next gen technology based requirements for the embedded software
What You Will Bring to ChargePoint
A Staff Technical Program Manager drives successful delivery of complex, hardware‑software programs by aligning engineering execution with business goals. Through deep technical expertise and cross‑functional leadership, they proactively manage risks, dependencies, and quality across firmware, hardware integration, and regulatory constraints. At the staff level, they also scale impact by improving systems and processes, influencing technical strategy, and ensuring embedded platforms deliver long‑term reliability and customer trust.
Requirements
- Demonstrated ability to deliver and support embedded and/or cloud-connected software running on commercial/industrial hardware.
- Demonstrated ability and inclination to make critical system-level design decisions to drive projects from start to finish
- Experience with working through bring up and delivery phase of new embedded systems / technology products
- 8+ years of experience working on embedded system products using C/C++
- BS in Computer Science or equivalent (MS preferred)
Preferred
- Exposure in connectivity architecture using Wireless (Cellular, Wi-Fi, Bluetooth and NFC), and wired (Ethernet, CAN) interfaces a plus
- C/C++ coding in a Linux environment; modern C++ is preferred
- Working with EV / EVSE products is a big plus
Location
Gurgaon, India
We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
If there is a match between your experiences/skills and the Company needs, we will contact you directly.
ChargePoint is committed to fostering an inclusive workplace that welcomes and supports all qualified individuals. In alignment with this commitment, we ensure that persons with disabilities are provided with reasonable accommodations throughout the employment process.
If you need a reasonable accommodation to participate in the application or interview process, to perform essential job functions, or to access any other benefits and privileges of employment, please contact us at accommodations@chargepoint.com.
ChargePoint is an equal opportunity employer.
Applicants only - Recruiting agencies do not contact.
Ready to apply?
Apply to ChargePoint
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Role
We’re looking for a Senior Technical Success Manager (Sr. TSM) to join our team. This is a hybrid role based in Bangalore, reporting to the Manager, Technical Success Management within the Customer Success department. You will lead the resolution of complex technical service and infrastructure issues for our most strategic customers. By serving as a high-accountability advisor and technical liaison, you will ensure seamless product adoption, provide expert consulting on security implementations, and bridge the gap between customer needs and product evolution.
What you’ll do (Role Expectations)
- Manage premium customer support relationships across multiple channels while maintaining elite standards for responsiveness and service quality
- Partner with Field Sales to drive successful deployments and serve as a trusted advisor for web and email security implementation projects
- Act as the dedicated liaison for gold and platinum customers, managing escalations and providing critical cloud update notifications to ensure optimal availability
- Deliver high-impact on-site and virtual product training to empower customers with the latest Zscaler technologies
- Monitor customer environments to provide proactive recommendations and translate field insights into product requirements for the Product Management team
Who You Are (Success Profile)
- You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
- You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
- You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
- You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
- You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
What We’re Looking for (Minimum Qualifications)
- Extensive experience in account management with a focus on pre- and post-sales support for web and email security solutions
- Bachelor’s degree in computer science or engineering, or equivalent professional industry certifications
- Expert-level knowledge of enterprise networks, infrastructure, and advanced protocol workflows
- Mastery of network troubleshooting tools including Wireshark, WinMTR, and Fiddler
- Demonstrated ability to communicate complex technical solutions clearly to diverse stakeholders and prospects
What Will Make You Stand Out (Preferred Qualifications)
- Advanced knowledge of core protocols such as SSL/TLS, ICMP, and FTP with deep experience in packet capture analysis
- Expertise in L2/L3 devices, advanced security concepts like IPS/IDS/DLP, and authentication protocols such as SAML and LDAP
- Proficiency in shell scripting and SQL combined with a strong understanding of Cisco or Juniper routing and switching architectures
#LI-Hybrid #LI-SU1
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Ready to apply?
Apply to Zscaler
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Role
We’re looking for a Senior Technical Success Manager (Sr. TSM) to join our team. This is a hybrid role based in Bangalore, reporting to the Manager, Technical Success Management within the Customer Success department. You will lead the resolution of complex technical service and infrastructure issues for our most strategic customers. By serving as a high-accountability advisor and technical liaison, you will ensure seamless product adoption, provide expert consulting on security implementations, and bridge the gap between customer needs and product evolution.
What you’ll do (Role Expectations)
- Manage premium customer support relationships across multiple channels while maintaining elite standards for responsiveness and service quality
- Partner with Field Sales to drive successful deployments and serve as a trusted advisor for web and email security implementation projects
- Act as the dedicated liaison for gold and platinum customers, managing escalations and providing critical cloud update notifications to ensure optimal availability
- Deliver high-impact on-site and virtual product training to empower customers with the latest Zscaler technologies
- Monitor customer environments to provide proactive recommendations and translate field insights into product requirements for the Product Management team
Who You Are (Success Profile)
- You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
- You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
- You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
- You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
- You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
What We’re Looking for (Minimum Qualifications)
- Extensive experience in account management with a focus on pre- and post-sales support for web and email security solutions
- Bachelor’s degree in computer science or engineering, or equivalent professional industry certifications
- Expert-level knowledge of enterprise networks, infrastructure, and advanced protocol workflows
- Mastery of network troubleshooting tools including Wireshark, WinMTR, and Fiddler
- Demonstrated ability to communicate complex technical solutions clearly to diverse stakeholders and prospects
What Will Make You Stand Out (Preferred Qualifications)
- Advanced knowledge of core protocols such as SSL/TLS, ICMP, and FTP with deep experience in packet capture analysis
- Expertise in L2/L3 devices, advanced security concepts like IPS/IDS/DLP, and authentication protocols such as SAML and LDAP
- Proficiency in shell scripting and SQL combined with a strong understanding of Cisco or Juniper routing and switching architectures
#LI-Hybrid #LI-SU1
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Ready to apply?
Apply to Zscaler
Sr Manager / Director, Software Development Engineering (Backend - Dev)
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About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Role
We’re looking for a seasoned Senior Manager / Director, Software Development Engineering to join our team. This is a hybrid role based in our Bangalore office, reporting to the Sr. Director, Software Engineering within the Engineering department.
You will lead and grow a high-impact engineering team working on Nanolog, a massively scalable product that has redefined how cloud security services are delivered. This is a hands-on leadership opportunity to drive technical excellence and scale a critical platform.
What you’ll do (Role Expectations)
- Manage a rapidly growing software engineering team of strong individual contributors
- Review architecture and code for the engineers to align with long term platform capabilities
- Create quality process and computing initiatives throughout the product lifecycle to eliminate architecture, design, and coding defects at the source
- Communicate technical solutions to all levels within-group and cross-discipline while providing consistent status reporting
- Maximize the productivity of your team by predicting and resolving obstacles and dependencies before they arise
Who You Are (Success Profile)
- You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution
- You are a positive force. You approach hard problems with constructive energy and a 'can-do' spirit that is contagious, inspiring your team to stay focused on the solution
- You are driven by innovation. You have a deep curiosity for how things work and are energized by solving complex technical challenges. You believe in the power of technology to accelerate transformation and are always looking for a better, more secure, and scalable way
- You champion simplicity. You are skilled at distilling complex problems, user needs, and technical concepts into clear, simple, and actionable plans. You are a precise communicator who brings clarity and focus to every interaction
- You are data-driven. You use data and analytics to find the truth, measure what matters, and guide informed decisions. You value evidence over assumptions, replacing "I think" with "I know" to drive better outcomes
What We’re Looking for (Minimum Qualifications)
- 12+ years of overall software development experience with 3+ years managing engineering teams in database, cloud, or distributed domains
- Proven experience building large-scale distributed systems or database kernels using Java, Go, C, or C++
- Demonstrated ability to motivate teams through technical discussions, architectural guidelines, code reviews, and release processes
- Experience working collaboratively with cross-functional partners including QA, Product Management, and Support
- Hands-on experience in the development of database systems
What Will Make You Stand Out (Preferred Qualifications)
- Extensive working experience with tools such as Redis, Kafka, API Gateway, or Spark
- Experience developing and managing large-scale, highly available distributed systems or database kernels specifically in C
- Deep expertise with Unix/Linux based solutions
#LI-HYBRID
#LI-SK3
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Ready to apply?
Apply to Zscaler
Sr. Staff Software Development Engineer
Share this job
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Role
We are looking for a Senior Staff Software Engineer to join our ZCC Team. This is a hybrid role based in Mohali/Bangalore Location, reporting to the Senior Engineering Manager within the Engineering department. As a Senior Staff Software Engineer, you will be a key player in the entire product development lifecycle, designing and maintaining high-quality server-side software. Your deep knowledge of C programming and low-level system architecture will be crucial for creating efficient, reliable, and scalable solutions that enable organizations worldwide to harness speed and agility.
What you’ll do (Role Expectations)
- Designing, developing, coding, testing, and debugging complex software in C language
- Architecting and implementing software for resource-constrained environments including optimized memory and CPU usage
- Developing networking applications on Operating Systems like Linux or FreeBSD to ensure deterministic and reliable performance
- Mentoring junior engineers, conducting code reviews, and championing best practices in software engineering
- Creating and maintaining comprehensive technical documentation for software designs and APIs
Who You Are (Success Profile)
- You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
- You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
- You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
- You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
- You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
What We’re Looking for (Minimum Qualifications)
- 7+ years of professional experience in software development with a focus on system software
- Expert-level proficiency in C programming; experience in Java is a plus
- Strong hands-on experience with Operating Systems such as Linux or FreeBSD
- Proficiency in using debugging tools including GDB and logic analyzers
- Experience with version control systems, particularly GitLab
What Will Make You Stand Out (Preferred Qualifications)
- Solid understanding of computer architecture, memory management, and concurrency
- Knowledge of networking protocols including TCP/IP and UDP
#LI-RG
#LI-Hybrid
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Ready to apply?
Apply to Zscaler
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Role
We are looking for a Sr Staff Software Development Engineer to join our Unified API platform team, based in Bangalore on a hybrid schedule and reporting to the Senior Manager Software Development Engineering. You will join an engineering powerhouse that built the world's largest cloud security platform from the ground up, supporting over 15 million users across 185 countries. This role invites you to bring your vision for cloud architecture and scalable services to a team dedicated to helping organizations harness speed and agility through a cloud-first strategy.
What you’ll do (Role Expectations)
- Delivering a unified API and developer platform for Zscaler products, focusing on standardization, governance, and a seamless developer experience
- Creating and refining API development and integration processes, tools, and methodologies across Zscaler's product portfolio
- Leading the creation of a scalable distributed API platform, ensuring it is highly available, observable, and operable
Who You Are (Success Profile)
- You thrive in ambiguity and are comfortable building the path as you walk it, seeing uncertainty not as a hindrance but as the raw material to build something meaningful.
- You act like an owner with a passion for the mission that fuels your bias for action, navigating seamlessly between high-level strategy and hands-on execution.
- You are a problem-solver who seeks out challenges because you are energized by finding solutions that deliver the biggest impact.
- You are a learner with a true growth mindset, actively seeking feedback to become a better partner and a stronger teammate.
- You are driven by innovation and have a deep curiosity for how things work, energized by solving complex technical challenges to accelerate transformation.
What We’re Looking for (Minimum Qualifications)
- Extensive experience in the architecture, design, and development of API frameworks and technologies, with 8+ years of experience
- Proven experience in creating SDKs and designing APIs
- Deep knowledge of API design standards, best practices, and API-first design principles
- Strong background in message brokers, caches, queues, and pub/sub concepts
- Proficiency in at least one programming language such as Go, Java, C++, Rust, or JavaScript
What Will Make You Stand Out (Preferred Qualifications)
- Demonstrated ability to collaborate with product managers on external-facing products and roadmap development
- Experience working dynamically with cross-functional teams to drive product innovation
#LI-Hybrid
#LI-VV3
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Ready to apply?
Apply to Zscaler
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Role
We are looking for an experienced Staff Machine Learning Engineer to join our Engineering team. This role is based in Bangalore, reporting to the Senior Engg. Manager - Data + AI.
You will be responsible for designing and developing large scale ML Systems that analyze massive volumes of network data to detect anomalies, threats, and patterns in near real-time. You’ll solve complex real-world business problems by partnering closely with data architects and product teams to deliver impactful automation and intelligence, including the design and orchestration of specialized autonomous agents.
What you’ll do (Role Expectations)
- Build and maintain large-scale distributed systems to support the full ML lifecycle, including data collection, feature engineering, and Agentic AI components like agent workflows and real-time serving
- Solve complex business problems such as threat detection by collaborating with data architects and product teams to build multi-agent solutions that automate analysis and decisioning
- Partner with cross-functional teams to assess requirements, manage scheduling, and lead the development and debugging of agent-based systems
- Support the rollout and monitoring plans for production-grade ML systems to ensure performance, observability, and scalability
Who You Are (Success Profile)
- You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
- You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
- You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
- You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
- You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
What We’re Looking for (Minimum Qualifications)
- 5+ years of experience as an AI-ML Engineer with technical proficiency in Java, Springboot, Python, and PyTorch or TensorFlow
- Proven experience writing high-performance queries for large-scale analytics platforms such as Azure Data Explorer (ADX/Kusto) or Google BigQuery, including partitioning-aware patterns
- Deep expertise in designing and deploying anomaly detection using tree-based models, statistical techniques, and streaming ML approaches
- Hands-on experience developing multi-agent orchestration, agent-to-agent communications, and autonomous decision-making workflows
- Strong technical background with distributed infrastructure and public cloud platforms like Azure, GCP, or AWS
What Will Make You Stand Out (Preferred Qualifications)
- A track record of shipping end-to-end applications at scale that process billions of events
- Willingness to work across the full spectrum of Big Data and AI-based solutions
- Hands-on experience with SOTA AI frameworks, prompt engineering, and complex agent architectures
#LI-Bangalore #LI-AN4
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Ready to apply?
Apply to Zscaler
Staff Software Development Engineer (Java)
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About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Role
We are looking for a Staff Software Development Engineer to join our Shared Platform Services team. This is a hybrid role based in Mohali / Hyderabad/ Bangalore/ , reporting to the Sr. Manager Software Engineering. Our Engineering team built the world's largest cloud security platform from the ground up, and we continue to scale. With more than 100 patents and extensive plans for enhancing services, our multitenant architecture has established us as the cloud security leader for over 15 million users worldwide. We invite you to bring your vision and passion to our team of architects and engineers who are enabling global organizations to harness speed and agility with a cloud-first strategy.
What you’ll do (Role Expectations)
- Lead the end-to-end design and development of large-scale, complex features for the Zscaler Client Connector Cloud Service, driving key technical initiatives from initial concept to final execution.
- Take full accountability for core product functionality, ensuring high performance, scalability, and seamless integration within the cloud ecosystem.
- Partner closely with Product Management, Development, and Cloud Operations teams to align on product vision and ensure a smooth, synchronized release lifecycle.
- Define robust deployment procedures and implement proactive monitoring and alerting systems to ensure the long-term stability and health of new features.
- Champion product excellence by troubleshooting critical customer issues and delivering high-quality, resilient code within a fast-paced, high-velocity environment.
Who You Are (Success Profile)
- You thrive in ambiguity and are comfortable building the path as you walk it, seeing dynamic environments as the raw material to build something meaningful.
- You act like an owner with a passion for the mission and a bias for action, navigating seamlessly between high-level strategy and hands-on execution.
- You are a problem-solver who is energized by finding solutions to the hardest challenges, knowing that solving them delivers the biggest impact.
- You are a learner with a growth mindset who actively seeks feedback to become a better partner and a stronger teammate.
- You are driven by innovation and have a deep curiosity for how things work, always seeking a better, more secure, and scalable way to accelerate transformation.
What We’re Looking for (Minimum Qualifications)
- 5 years of hands-on experience specifically in developing web applications and microservices.
- Deep proficiency in Enterprise Java, Object-Oriented Analysis/Programming (OOA/OOP), and RESTful API architecture.
- Practical experience with RDBMS, specifically being "fluent" in SQL programming and writing Stored Procedures.
- Security Literacy: A solid understanding of Security, Authentication/Authorization, and encryption best practices.
- Experience in application development using Java, REST APIs, MySQL, and JQuery
What Will Make You Stand Out (Preferred Qualifications)
- Bachelor’s degree in Computer Science, Computer Engineering, or a strictly related discipline.
- Advanced troubleshooting and root cause analysis skills using CPU and memory profilers to identify resource exhaustion issues
- Ability to write complex MySQL queries and generate reports based on business requirements
#LI-Hybrid
#LI-VV3
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Ready to apply?
Apply to Zscaler
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Role
We are looking for an Escalation Engineer to join our team in a hybrid capacity based in Bangalore/Mohali, reporting to the Senior Manager, Product Support. The Escalation Engineer will provide world-class post-sales technical support to internal Level I & Level II Support Engineers, as well as provide direct support to customers and partners on escalated issues, as part of an escalation team. The Escalation Engineer will also work directly with Operations and Engineering on opening bugs and requests with all required diagnostic information.
What you’ll do (Role Expectations)
- Engage with customers on escalated support issues or critical customer situations and participate in a 24x7 Support Operation and 24x7 on-call rotation
- Interface with Engineering and assist the customer with testing or troubleshooting
- Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
- Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base
- Understand the product direction and customer use-cases and provide input on product and code changes through all points of the product cycle
Who You Are (Success Profile)
- You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
- You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
- You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
- You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
- You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.
What We’re Looking for (Minimum Qualifications)
- 8+ years of experience as a Support Engineer or Senior Support Engineer supporting networking or web security products
- Practical knowledge of networking and security products and enterprise network infrastructure
- Experience troubleshooting network issues and familiarity with necessary tools such as Ping, Traceroute, and MTR
- Hands-on experience with Routing protocols (BGP, OSPF), Firewall, Switching, SSL, SWG, VPN, and VDN
- Working knowledge and hands-on experience with Ubuntu and Python
What Will Make You Stand Out (Preferred Qualifications)
- Demonstrated experience with Zscaler products (ZIA, ZPA, ZDX) or similar cloud security platforms, including TLS/SSL inspection and authentication flows
- Proficiency in scripting for automation, efficient troubleshooting, and reproducing complex customer environments
#LI-Hybrid
#L1-RG
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Ready to apply?
Apply to Zscaler
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Role We are looking for a Staff Technical Writer based in Bangalore, reporting to the Manager, Technical Publications within the Technical Publications department. You will join a team at the forefront of cloud security, delivering a portfolio of capabilities in threat prevention, security, and business enablement. In this role, you will be a champion of innovation, making your mark on the product roadmap by transforming complex architecture into clear, impactful documentation.
What you’ll do (Role Expectations)
-
Create high-quality technical documentation for Zscaler products
-
Develop comprehensive API documentation to support developer integration
-
Collaborate cross-functionally with subject matter experts from Engineering, Field Support, Sales, Training, and Product Marketing teams
-
Lead and mentor fellow technical writers while supporting documentation project scheduling and management
-
Contribute to the creation and maintenance of standards, style guides, and terminology best practices
Who You Are (Success Profile)
-
You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
-
You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
-
You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
-
You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
-
You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
What We’re Looking for (Minimum Qualifications)
-
Bachelor’s degree in Technical Writing, Communications, or a related field (equivalent certifications also accepted)
-
8+ years of technical writing experience with demonstrated expertise in documenting REST APIs and related technologies
-
Practical knowledge and hands-on experience with Open API Specification (Swagger) and JSON
-
Proficiency in using collaborative tools like JIRA and Confluence
What Will Make You Stand Out (Preferred Qualifications)
-
Deep understanding of networking and cloud security concepts
-
Experience with threat intelligence or the application of AI in cybersecurity
- API Documentation
#LI-Hybrid
#LI-RG
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Ready to apply?
Apply to Zscaler
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth.
We're looking for an experienced TSM to join our Customer Success team. Reporting to the Manager, Technical Success Management, you will be responsible for:
- Understanding customer goals, challenges, and technical needs to align with Zscaler solutions and drive satisfaction
- Building relationships with stakeholders, conduct reviews, and identify growth opportunities
- Anticipating challenges, provide proactive recommendations, and mitigate risks
- Understanding of all Zscaler products & service and contribute to best practices for implementing Zscaler products in both internal and customer-facing Knowledge Base
- Collaborating with teams, including Sales, Support, and Product, to deliver seamless customer experience
What We're Looking for (Minimum Qualifications)
- 5+ years of experience in customer-facing roles with a blend of technical expertise and account management
- Demonstrated experience product feature implementations, and best-practice adoption
- Experience with operating systems such as Linux, Unix, and Free BSD
- Experience troubleshooting network issues and familiarity with the necessary tools. (Ping, Traceroute, MTR)
- Experience of protocols such as HTTP, SMTP, FTP, and DNS
What Will Make You Stand Out (Preferred Qualifications)
- Experience in running discovery discussions, building High/Low level design and familiarity with managing large-scale deployments or migrations
- In-depth understanding of enterprise networks, infrastructure and hands-on experience on cloud security technologies (e.g., SASE, SSE, ZTNA)
- Experience with open-source system administration and authentication protocols like SAML, LDAP, and OAuth
#LI-Hybrid
#LI-SU1
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Ready to apply?
Apply to Zscaler
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Role
We are looking for a Deal Desk Manager to join our team in a hybrid capacity in Bangalore, reporting to the Senior Manager, Deal Desk within the Deal Desk department.
An opportunity to join an entrepreneurial, fast-changing environment supporting our Sales organization. You'll partner with multiple internal and external groups including Sales, Finance, Legal, Product Management and Field Sales Operations, Partners/Resellers and Customers to support deals and help drive the expansion of Zscaler Government Solutions across the Federal vertical.
What you’ll do (Role Expectations)
- Lead and advise the sales team on deal strategy and structuring and alternative commercial solutions in a SaaS environment to win deals
- Provide guidance for SFDC CPQ (Salesforce Configure, Price, Quote) quote and contract processes, driving pricing structure and strategy
- Oversee the daily deal and pricing approvals for the applicable region, ensuring compliance to business rules and policies and escalate exceptions
- Build partnerships and collaborate with stakeholder functions
- Identify process and policy gaps and recommend improvements and best practices to enhance productivity and increase deal velocity
Who You Are (Success Profile)
- You are a high-trust collaborator who is ambitious for the team and embraces our challenge culture by giving and receiving ongoing feedback with clarity and respect.
- You operate with urgency and understand that in a high-growth environment, speed and quality are not mutually exclusive.
- You champion simplicity and are skilled at distilling complex problems, user needs, and technical concepts into clear, simple, and actionable plans.
- You are data-driven and use data and analytics to find the truth, measure what matters, and guide informed decisions.
- You lead with integrity, holding yourself and others to a high standard of accountability and building trust by matching your words with consistent, transparent action.
What We’re Looking for (Minimum Qualifications)
- Significant experience in deal management and pricing within the high-tech software or SaaS industry
- Bachelor’s Degree in Business, Management, Finance, or a related field, or equivalent professional experience
What Will Make You Stand Out (Preferred Qualifications)
- Excellent analytical skills and advanced knowledge of Salesforce.com, CPQ tools, and Tableau
#LI-Hybrid
#LI-SP4
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Ready to apply?
Apply to Zscaler
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
We are looking for a Designated Support Engineer III to join our team in a hybrid capacity based in Bangalore or Mohali, reporting to the Manager, Global Focal Support within our Support department. You will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical issues escalated from Level I and Level II support engineers.
What you’ll do (Role Expectations)
- Provide second line phone/email consultation to independently debug complex security/network problems
- Interface with Engineering and assist the customer with testing or troubleshooting
- Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
- Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base
- Understand the product direction and customer use-cases and provide input on product and code changes through all points of the product cycle
Who You Are (Success Profile)
- You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
- You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
- You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
- You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
- You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.
What We’re Looking for (Minimum Qualifications)
- 5+ years of support and networking experience, including general firewalls and packet filtering troubleshooting
- Strong understanding of common network and application protocols and behaviors to facilitate in troubleshooting unexpected behaviors
- Experience in GRE and IPSec configuration and troubleshooting, alongside an understanding of PAC files and their use cases
- Proficient in network troubleshooting using Wireshark, trace route, MTR, and similar tools to identify fault isolation, packet loss, and session resets
- Deep experience in Authentication (SAML, Kerberos), Application Layer understanding, HTTP methods, and tools like Fiddler, IPv4, IPv6, routing, and DNS
What Will Make You Stand Out (Preferred Qualifications)
- Prior knowledge of Forward Proxy and cloud environments like AWS and Azure
- Direct experience working in Firewall and VPN/Zero Trust environments
- Experience working across various operating systems including Linux, Windows, and MAC
#LI-Hybrid
#LI-NT1
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Ready to apply?
Apply to Zscaler
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
We are looking for a Designated Support Engineer III to join our team in a hybrid capacity based in Bangalore or Mohali, reporting to the Manager, Global Focal Support within our Support department. You will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical issues escalated from Level I and Level II support engineers.
What you’ll do (Role Expectations)
- Provide second line phone/email consultation to independently debug complex security/network problems
- Interface with Engineering and assist the customer with testing or troubleshooting
- Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
- Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base
- Understand the product direction and customer use-cases and provide input on product and code changes through all points of the product cycle
Who You Are (Success Profile)
- You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
- You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
- You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
- You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
- You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.
What We’re Looking for (Minimum Qualifications)
- 5+ years of support and networking experience, including general firewalls and packet filtering troubleshooting
- Strong understanding of common network and application protocols and behaviors to facilitate in troubleshooting unexpected behaviors
- Experience in GRE and IPSec configuration and troubleshooting, alongside an understanding of PAC files and their use cases
- Proficient in network troubleshooting using Wireshark, trace route, MTR, and similar tools to identify fault isolation, packet loss, and session resets
- Deep experience in Authentication (SAML, Kerberos), Application Layer understanding, HTTP methods, and tools like Fiddler, IPv4, IPv6, routing, and DNS
What Will Make You Stand Out (Preferred Qualifications)
- Prior knowledge of Forward Proxy and cloud environments like AWS and Azure
- Direct experience working in Firewall and VPN/Zero Trust environments
- Experience working across various operating systems including Linux, Windows, and MAC
#LI-Hybrid
#LI-NT1
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Ready to apply?
Apply to Zscaler
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Role
We are looking for an Escalation Engineer to join our team in a hybrid capacity based in Bangalore/Mohali, reporting to the Senior Manager, Product Support. The Escalation Engineer will provide world-class post-sales technical support to internal Level I & Level II Support Engineers, as well as provide direct support to customers and partners on escalated issues, as part of an escalation team. The Escalation Engineer will also work directly with Operations and Engineering on opening bugs and requests with all required diagnostic information.
What you’ll do (Role Expectations)
- Engage with customers on escalated support issues or critical customer situations and participate in a 24x7 Support Operation and 24x7 on-call rotation
- Interface with Engineering and assist the customer with testing or troubleshooting
- Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
- Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base
- Understand the product direction and customer use-cases and provide input on product and code changes through all points of the product cycle
Who You Are (Success Profile)
- You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
- You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
- You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
- You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
- You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.
What We’re Looking for (Minimum Qualifications)
- 8+ years of experience as a Support Engineer or Senior Support Engineer supporting networking or web security products
- Practical knowledge of networking and security products and enterprise network infrastructure
- Experience troubleshooting network issues and familiarity with necessary tools such as Ping, Traceroute, and MTR
- Hands-on experience with SD-WAN, Routing protocols (BGP, OSPF), Firewall, Switching, SSL, SWG, VPN, and VDN
- Working knowledge and hands-on experience with Ubuntu and Python
What Will Make You Stand Out (Preferred Qualifications)
- Demonstrated experience with Zscaler products (ZIA, ZPA, ZDX) or similar cloud security platforms, including TLS/SSL inspection and authentication flows
- Proficiency in scripting for automation, efficient troubleshooting, and reproducing complex customer environments
#LI-Hybrid
#LI -RG
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Ready to apply?
Apply to Zscaler
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
We are looking for a Escalation Engineer to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical issues escalated from Level I and Level II support engineers.
What you’ll do (Role Expectations)
- Own and drive resolution of escalated customer issues and critical situations, ensuring timely, high-quality outcomes
- Work on critical customer cases and resolve them within established/expected resolution timelines (SLAs/OLAs), providing clear status and action plans throughout
- Participate in a 24x7 support operation, including an on-call rotation (as required) and Collaborate with Engineering to support customer testing efforts and accelerate troubleshooting and resolution
- Reproduce customer-reported issues in controlled environments to validate defects and provide clear, actionable findings to Engineering and Operations
- Create and maintain technical knowledge base/support database entries to document troubleshooting steps and resolutions when content does not already exist
Who You Are (Success Profile)
- You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
- You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
- You are a high-trust collaborator. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork.
- You are customer-obsessed. You build deep empathy for the customer and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
- You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action to win for the customer and the team.
What We’re Looking for (Minimum Qualifications)
- Bachelors with 8 plus years of experience as a Support Engineer or Senior Support Engineer supporting networking or web security products
- Proven experience in handling critical escalations and driving them to successful resolution
- A strong professional drive to thrive in a high-pressure environment of daily escalations and a genuine passion for resolving complex technical challenges for customers
- Proficiency in troubleshooting network issues using standard diagnostic tools (e.g., Ping, Traceroute, MTR, etc.)
What Will Make You Stand Out (Preferred Qualifications)
- Expert knowledge of protocols such as HTTP, SMTP, FTP, DNS, etc
- Strong understanding of network security concepts and technologies (SSL/TLS, VPNs, Firewall, IDS/IPS)
- In-depth knowledge of VPN technologies, including IPsec and various VPN clients
- Bachelor of Science in Computer Science/Engineering or equivalent advanced industry certifications
#LI-NT1
#LI-Hybrid
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Ready to apply?
Apply to Zscaler
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Role
We are looking for an experienced Escalation Engineer to join our Customer Success team. This is a hybrid role based in Bangalore, you will report to the Escalation Manager. Our Customer Success Strategy & Operations team uses valuable data and market research to help our customers succeed and drive value. You'll be an integral part of solving challenges faced by our client-facing teams to help make Zscaler more efficient in meeting our customers' needs.
What you’ll do (Role Expectations)
-
Own and resolve the highest-severity technical escalations through deep analysis, ensuring fast resolution and managing the on-call rotation for critical issues
-
Troubleshoot and resolve complex issues across Zscaler cloud security services, configuration, policy engines, APIs, and AI-assisted capabilities
-
Investigate and resolve scenarios related to the secure use of AI models, governance of AI agents, data protection, and inference security
-
Perform detailed log, telemetry, and packet-level analysis to identify the root cause, reproducing complex defects, providing engineering-ready bug reports, and validating fixes
-
Drive cross-functional collaboration with Engineering, Cloud Ops, and Product Management, while also creating advanced troubleshooting documentation and acting as a technical mentor to uplift support capability
Who You Are (Success Profile)
-
You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
-
You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
-
You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
-
You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
-
You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
What We’re Looking for (Minimum Qualifications)
-
4–10 years of deep technical support, cloud support engineering, or escalation engineering experience
-
Strong understanding of AI model security, data governance, AI agent behavior, and safe enterprise deployment principles
-
Proficiency with APIs, JSON, logging frameworks, Linux CLI, debugging tools, and cloud-based distributed systems
-
Exposure to cloud platforms (AWS/GCP/Azure) and identity, policy, or proxy-based architectures
-
Ability to reproduce complex issues, correlate across layers (client → edge → cloud), and articulate clear RCAs
What Will Make You Stand Out (Preferred Qualifications)
-
Demonstrated experience with Zscaler products (ZIA, ZPA, ZDX) or similar cloud security platforms, including knowledge of enterprise networking, TLS/SSL inspection, and authentication flows
-
Familiarity with LLM-based system behavior, data leakage prevention in AI, and establishing model access policy controls
-
Proficiency in scripting for automation, efficient troubleshooting, and reproducing complex customer environments
#LI-RR
#LI-Hybrid
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Ready to apply?
Apply to Zscaler
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Role
We are looking for a Escalation Engineer - DLP to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical DLP issues escalated from Level I and Level II support engineers. This role requires deep technical expertise in DLP technologies, exceptional problem-solving abilities, and a strong commitment to customer satisfaction.
What you’ll do (Role Expectations)
- Serve as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution for the escalated DLP cases
- Take ownership of complex and critical cases, ensuring they are resolved effectively and efficiently
- Perform detailed root cause analysis to identify underlying issues and implement long-term solutions for the customers
- Work closely with product development, engineering, and other cross-functional teams to resolve issues and improve Zscaler DLP products and services
- Maintain clear and proactive communication with customers throughout the escalation process, providing regular updates and managing expectations
Who You Are (Success Profile)
- You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
- You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
- You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
- You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
- You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.
What We’re Looking for (Minimum Qualifications)
- Minimum of 8+ years of experience in technical support, with at least 5 years focused on DLP/CASB solutions and escalations
- Experience with data loss prevention, securing SaaS, and Cloud Access Security Brokers (CASB)
- Strong understanding of Unix/Linux and Windows operating systems
- Practical working knowledge of AWS, Azure, or GCP cloud environments
- Deep understanding of data protection principles and practices
What Will Make You Stand Out (Preferred Qualifications)
- Experience with scripting and automation using Python or PowerShell
- Knowledge of regulatory requirements and compliance standards such as GDPR, HIPAA, or PCI-DSS
- Familiarity with ticketing systems and support tools including ServiceNow, Salesforce, or JIRA
#LINT1
#LIHybrid
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Ready to apply?
Apply to Zscaler
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Role
We are looking for a Escalation Engineer - DLP to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical DLP issues escalated from Level I and Level II support engineers. This role requires deep technical expertise in DLP technologies, exceptional problem-solving abilities, and a strong commitment to customer satisfaction.
What you’ll do (Role Expectations)
- Serve as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution for the escalated DLP cases
- Take ownership of complex and critical cases, ensuring they are resolved effectively and efficiently
- Perform detailed root cause analysis to identify underlying issues and implement long-term solutions for the customers
- Work closely with product development, engineering, and other cross-functional teams to resolve issues and improve Zscaler DLP products and services
- Maintain clear and proactive communication with customers throughout the escalation process, providing regular updates and managing expectations
Who You Are (Success Profile)
- You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
- You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
- You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
- You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
- You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.
What We’re Looking for (Minimum Qualifications)
- Minimum of 8+ years of experience in technical support, with at least 5 years focused on DLP/CASB solutions and escalations
- Experience with data loss prevention, securing SaaS, and Cloud Access Security Brokers (CASB)
- Strong understanding of Unix/Linux and Windows operating systems
- Practical working knowledge of AWS, Azure, or GCP cloud environments
- Deep understanding of data protection principles and practices
What Will Make You Stand Out (Preferred Qualifications)
- Experience with scripting and automation using Python or PowerShell
- Knowledge of regulatory requirements and compliance standards such as GDPR, HIPAA, or PCI-DSS
- Familiarity with ticketing systems and support tools including ServiceNow, Salesforce, or JIRA
#LINT1
#LIHybrid
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Ready to apply?
Apply to Zscaler
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Role
We are looking for a Escalation Engineer - DLP to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical DLP issues escalated from Level I and Level II support engineers. This role requires deep technical expertise in DLP technologies, exceptional problem-solving abilities, and a strong commitment to customer satisfaction.
What you’ll do (Role Expectations)
- Serve as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution for the escalated DLP cases
- Take ownership of complex and critical cases, ensuring they are resolved effectively and efficiently
- Perform detailed root cause analysis to identify underlying issues and implement long-term solutions for the customers
- Work closely with product development, engineering, and other cross-functional teams to resolve issues and improve Zscaler DLP products and services
- Maintain clear and proactive communication with customers throughout the escalation process, providing regular updates and managing expectations
Who You Are (Success Profile)
- You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
- You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
- You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
- You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
- You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.
What We’re Looking for (Minimum Qualifications)
- Minimum of 8+ years of experience in technical support, with at least 5 years focused on DLP/CASB solutions and escalations
- Experience with data loss prevention, securing SaaS, and Cloud Access Security Brokers (CASB)
- Strong understanding of Unix/Linux and Windows operating systems
- Practical working knowledge of AWS, Azure, or GCP cloud environments
- Deep understanding of data protection principles and practices
What Will Make You Stand Out (Preferred Qualifications)
- Experience with scripting and automation using Python or PowerShell
- Knowledge of regulatory requirements and compliance standards such as GDPR, HIPAA, or PCI-DSS
- Familiarity with ticketing systems and support tools including ServiceNow, Salesforce, or JIRA
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Ready to apply?
Apply to Zscaler
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Role
We are looking for a Escalation Engineer - DLP to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical DLP issues escalated from Level I and Level II support engineers. This role requires deep technical expertise in DLP technologies, exceptional problem-solving abilities, and a strong commitment to customer satisfaction.
What you’ll do (Role Expectations)
- Serve as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution for the escalated DLP cases
- Take ownership of complex and critical cases, ensuring they are resolved effectively and efficiently
- Perform detailed root cause analysis to identify underlying issues and implement long-term solutions for the customers
- Work closely with product development, engineering, and other cross-functional teams to resolve issues and improve Zscaler DLP products and services
- Maintain clear and proactive communication with customers throughout the escalation process, providing regular updates and managing expectations
Who You Are (Success Profile)
- You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
- You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
- You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
- You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
- You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.
What We’re Looking for (Minimum Qualifications)
- Minimum of 8+ years of experience in technical support, with at least 5 years focused on DLP/CASB solutions and escalations
- Experience with data loss prevention, securing SaaS, and Cloud Access Security Brokers (CASB)
- Strong understanding of Unix/Linux and Windows operating systems
- Practical working knowledge of AWS, Azure, or GCP cloud environments
- Deep understanding of data protection principles and practices
What Will Make You Stand Out (Preferred Qualifications)
- Experience with scripting and automation using Python or PowerShell
- Knowledge of regulatory requirements and compliance standards such as GDPR, HIPAA, or PCI-DSS
- Familiarity with ticketing systems and support tools including ServiceNow, Salesforce, or JIRA
#LINT1
#LIHybrid
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Ready to apply?
Apply to Zscaler
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Role
We are looking for a Escalation Engineer - DLP to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical DLP issues escalated from Level I and Level II support engineers. This role requires deep technical expertise in DLP technologies, exceptional problem-solving abilities, and a strong commitment to customer satisfaction.
What you’ll do (Role Expectations)
- Serve as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution for the escalated DLP cases
- Take ownership of complex and critical cases, ensuring they are resolved effectively and efficiently
- Perform detailed root cause analysis to identify underlying issues and implement long-term solutions for the customers
- Work closely with product development, engineering, and other cross-functional teams to resolve issues and improve Zscaler DLP products and services
- Maintain clear and proactive communication with customers throughout the escalation process, providing regular updates and managing expectations
Who You Are (Success Profile)
- You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
- You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
- You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
- You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
- You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.
What We’re Looking for (Minimum Qualifications)
- Minimum of 8+ years of experience in technical support, with at least 5 years focused on DLP/CASB solutions and escalations
- Experience with data loss prevention, securing SaaS, and Cloud Access Security Brokers (CASB)
- Strong understanding of Unix/Linux and Windows operating systems
- Practical working knowledge of AWS, Azure, or GCP cloud environments
- Deep understanding of data protection principles and practices
What Will Make You Stand Out (Preferred Qualifications)
- Experience with scripting and automation using Python or PowerShell
- Knowledge of regulatory requirements and compliance standards such as GDPR, HIPAA, or PCI-DSS
- Familiarity with ticketing systems and support tools including ServiceNow, Salesforce, or JIRA
#LIRR1
#LIHybrid
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Ready to apply?
Apply to Zscaler