Role

We are looking for a Quote Operations Associate to join our Deal Desk Operations team. This role is based in Mohali, India, reporting to the Director, Global Deal Operations, you will play a critical role in the successful execution of renewal quotes. You will ensure consistent adherence to Zscaler’s strategic goals, commitments, and compliance with all corporate policies and procedures. As a value-add business partner, you will thrive in our fast-paced, evolving environment. You will work collaboratively across operational teams to create preparatory draft renewal quotes, ensuring appropriate structure and providing expert guidance with a focus on financial and revenue compliance.

What you’ll do (Role Expectations)

• Be a Salesforce CPQ SME, with strong understanding of SKU/quote configuration, SKU migration mapping, quote structuring, and relevant corporate/financial/sales policies.
• Build and maintain operational relationships across your coverage area; partner with leadership to drive global best practices across the team.
• Ensure policy-compliant quoting, including reviewing and granting SKU use-case exceptions only in line with business policy.
• Resolve quoting issues end-to-end: troubleshoot operational quoting problems, understand contract/subscription data impacts, and escalate for support when needed.
• UAT new quote processes/system enhancements

Who You Are (Success Profile)

• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a positive force. You approach hard problems with constructive energy and a 'can-do' spirit that is contagious, inspiring your team to stay focused on the solution.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

What We’re Looking for (Minimum Qualifications)

• Renewal Quoting/Quoting experience
• 3+ years in Sales Operations Support, Quote Support or Order Management 
• Working cross-functionally with operational teams in quote creation 
• Strong analytical and organizational skills; attention to detail, dependable with deadlines, multitask 
• Proficient with Salesforce.com, Quote applications (preferably CPQ), MS Office, and G-suite, Tableau, and Salesforce Reporting 

What Will Make You Stand Out (Preferred Qualifications)

• High-Tech/SaaS industry experience preferred 
• Bachelor’s in relevant field; MBA a plus 
• Strong understanding of sales processes and methodologies

#LI-Mohali

#LI-VV3

Why Join Our Team:

• Be a part of a team that supports and encourages each other.
• Growth Opportunities: 80% of our Store Managers started as a Store Associate
• Flexible Schedule: Everyone deserves a work-life balance
• Paid Time Off: Get paid to relax and recharge
• Weekly Pay: Convenience of weekly paychecks
• Retirement Plan: We offer an amazing opportunity for your future retirement with a 6% match.

We are hiring Snack Experts (other places may call them Store Associates) that are:

• Customer Service Superstar: Be the friendly face that greets all of our customers.  Offer assistance, answer questions and help customers achieve great customer experience
• Sales Floor Guru: Help keep our shelves and coolers stocked
• Tour Guides: Knowing where all of our customers favorite items are located will make you the "go to" expert  
• Cash Handling Pro: Manage the cash register, handle transactions accurately and keep a seamless flow for our customers
• Team Player: Work with other team members and lend a hand when needed
• Cleaning machines: Take pride in your store by keeping the inside and outside clean and inviting.
• Upselling Ace: Master the art of upselling and suggestive selling, elevating the customers experience by recommending products and bargain buys.
• Other Duties as Assigned

 Physical Requirements:

• Must be able to reach, stand and move about for at least 12 hours at a time
• Must be able to use a ladder, lift and move objects up to 50 lbs. or more
• Must have basic math and computer skills

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job.  Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.  The duties and responsibilities in this job description may be subject to change at any time.

About Inizio

Inizio is a global partner with over 10,500 experts operating in more than 50 countries. We support health and life science companies by turning science into strategy and executing across the product and patient journey. Our services include market research, strategy consulting, transformation consulting, and commercial benchmarking, all designed to be data-backed and patient-inspired.

Inizio Ignite, Research Partnership

Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health. Our Research Partnership healthcare market research team provides research and insights to inform and power healthcare decisions. Serving a variety of clients across the lifecycle, our expertise includes data, research & insights (proprietary syndicated and custom research) and brand tracking (ATU). Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – supporting confident, insight-driven decisions that move innovation forward. 

Role Overview

The Pricing Analyst plays a vital role in supporting the RP Pricing Team by assisting in the development of accurate and competitive costs for global healthcare market research projects. This role involves analyzing project specifications, collecting quotes from third partners, collaborating with internal teams, and ensuring pricing aligns with industry benchmarks and Research Partnership objectives. The Pricing Analyst will work on multi-market qualitative and quantitative studies, helping to optimize pricing strategies while maintaining profitability and efficiency. Strong analytical skills, attention to detail, and the ability to work in a fast-paced environment are essential for success in this role.

Here’s what you’ll be doing:

Core, but not exclusive, responsibilities will include:

• Owning the end-to-end pricing lifecycle for RP proposals, from RFQ intake and supplier outreach via the RFQ management system through to final cost proposal development. This includes defining and sourcing all cost components required for successful project delivery, including external vendor costs and internal resources and hours, to ensure accurate, comprehensive, and commercially sound proposals.
• Vendor selection at RFQ stage and quote collection from third parties
• Creation of internal cost sheets for client proposals, ensuring accuracy and financial viability
• Completion of client cost sheets
• Assistance with RFI client pricing exercises
• Successful handover of final project cost sheets to The Project Management Team
• Working closely with internal stakeholders, including sales, operations, and finance, to align pricing with business strategy

Here’s what you’ll need:

• Strong commercial, analytical and organizational skills with attention to detail.
• More than 5 years of experience in a role involving costs and negotiations or at market research agency
• Significant experience with teamwork and collaboration
• Strong project management skills (adhering to agreed timelines, troubleshooting and communication with internal and external stakeholders)
• High level of accuracy and attention to detail
• Confident liaising with a variety of internal and external stakeholders
• Excellent Excel and numerical skills
• Familiarity with inflation indices and pricing models is a plus.
• Finance degree or relevant discipline degree.
• Proactive, dedicated and enthusiastic ‘can do’ attitude and approach

Our Pledge

At Inizio, we value inclusivity, recognize the power of diversity, and inspire the next generation of change-makers. We are an equal opportunities employer and are committed to creating a dynamic work environment that values diversity, equity, and inclusion. We welcome all applications regardless of race, color, religion, gender identity, age, national origin, marital status, veteran status, genetic information, sexual orientation, or disability.

Artificial Intelligence

Inizio may use AI technologies to support certain aspects of our recruitment process, but all hiring decisions are made by our human recruiting team. We are committed to fair, inclusive, and human-led hiring practices. Don't meet every requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't perfectly align with every qualification, we encourage you to apply anyway.

About Inizio

Inizio is a global partner with over 10,500 experts operating in more than 50 countries. We support health and life science companies by turning science into strategy and executing across the product and patient journey. Our services include market research, strategy consulting, transformation consulting, and commercial benchmarking, all designed to be data-backed and patient-inspired.

Inizio Ignite, Research Partnership

Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health. Our Research Partnership healthcare market research team provides research and insights to inform and power healthcare decisions. Serving a variety of clients across the lifecycle, our expertise includes data, research & insights (proprietary syndicated and custom research) and brand tracking (ATU). Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – supporting confident, insight-driven decisions that move innovation forward. 

Role Overview

The Pricing Analyst plays a vital role in supporting the RP Pricing Team by assisting in the development of accurate and competitive costs for global healthcare market research projects. This role involves analyzing project specifications, collecting quotes from third partners, collaborating with internal teams, and ensuring pricing aligns with industry benchmarks and Research Partnership objectives. The Pricing Analyst will work on multi-market qualitative and quantitative studies, helping to optimize pricing strategies while maintaining profitability and efficiency. Strong analytical skills, attention to detail, and the ability to work in a fast-paced environment are essential for success in this role.

Here’s what you’ll be doing:

Core, but not exclusive, responsibilities will include:

• Owning the end-to-end pricing lifecycle for RP proposals, from RFQ intake and supplier outreach via the RFQ management system through to final cost proposal development. This includes defining and sourcing all cost components required for successful project delivery, including external vendor costs and internal resources and hours, to ensure accurate, comprehensive, and commercially sound proposals.
• Vendor selection at RFQ stage and quote collection from third parties
• Creation of internal cost sheets for client proposals, ensuring accuracy and financial viability
• Completion of client cost sheets
• Assistance with RFI client pricing exercises
• Successful handover of final project cost sheets to The Project Management Team
• Working closely with internal stakeholders, including sales, operations, and finance, to align pricing with business strategy

Here’s what you’ll need:

• Strong commercial, analytical and organizational skills with attention to detail.
• More than 5 years of experience in a role involving costs and negotiations or at market research agency
• Significant experience with teamwork and collaboration
• Strong project management skills (adhering to agreed timelines, troubleshooting and communication with internal and external stakeholders)
• High level of accuracy and attention to detail
• Confident liaising with a variety of internal and external stakeholders
• Excellent Excel and numerical skills
• Familiarity with inflation indices and pricing models is a plus.
• Finance degree or relevant discipline degree.
• Proactive, dedicated and enthusiastic ‘can do’ attitude and approach

Our Pledge

At Inizio, we value inclusivity, recognize the power of diversity, and inspire the next generation of change-makers. We are an equal opportunities employer and are committed to creating a dynamic work environment that values diversity, equity, and inclusion. We welcome all applications regardless of race, color, religion, gender identity, age, national origin, marital status, veteran status, genetic information, sexual orientation, or disability.

Artificial Intelligence

Inizio may use AI technologies to support certain aspects of our recruitment process, but all hiring decisions are made by our human recruiting team. We are committed to fair, inclusive, and human-led hiring practices. Don't meet every requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't perfectly align with every qualification, we encourage you to apply anyway.

Why Join Our Team:

• Be a part of a team that supports and encourages each other.
• Growth Opportunities: 80% of our Store Managers started as a Store Associate
• Flexible Schedule: Everyone deserves a work-life balance
• Paid Time Off: Get paid to relax and recharge
• Weekly Pay: Convenience of weekly paychecks.  Starting wages - up to $18/hour.
• Retirement Plan: We offer an amazing opportunity for your future retirement with a 6% match.

We are hiring Snack Experts (other places may call them Store Associates) that are:

• Customer Service Superstar: Be the friendly face that greets all of our customers.  Offer assistance, answer questions and help customers achieve great customer experience
• Sales Floor Guru: Help keep our shelves and coolers stocked
• Tour Guides: Knowing where all of our customers favorite items are located will make you the "go to" expert  
• Cash Handling Pro: Manage the cash register, handle transactions accurately and keep a seamless flow for our customers
• Team Player: Work with other team members and lend a hand when needed
• Cleaning machines: Take pride in your store by keeping the inside and outside clean and inviting.
• Upselling Ace: Master the art of upselling and suggestive selling, elevating the customers experience by recommending products and bargain buys.
• Other Duties as Assigned

 Physical Requirements:

• Must be able to reach, stand and move about for at least 12 hours at a time
• Must be able to use a ladder, lift and move objects up to 50 lbs. or more
• Must have basic math and computer skills

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job.  Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.  The duties and responsibilities in this job description may be subject to change at any time.

The Associate Service Delivery Manager (ASDM) delivers an end-to-end customer experience across both NOC and Helpdesk, combining service governance, relationship management, and proactive success planning to drive outcomes, reliability, and long-term partnership growth.

You serve as the primary operational contact for service health, escalations, adoption, retention, and customer success outcomes.

KEY RESPONSIBILITIES

1. Customer Success & Relationship Management

Own customer satisfaction, retention, and value realization.
Lead Monthly/Quarterly service reviews with MSP owners/CIOs and decision-makers.
Drive proactive communication, sentiment tracking, and expectation alignment.
Identify upsell/cross-sell opportunities with the Account Manager.
Own churn prevention and risk management; maintain RAG account health.

2. Unified Service Delivery Ownership (NOC + Helpdesk)

Own end-to-end delivery across Helpdesk and NOC, from request/alert through resolution and post-incident follow-up.
Maintain ticket/incident lifecycle health: response times, communication quality, escalation accuracy, and resolution effectiveness.
Ensure performance to SLAs/SLOs and key KPIs (e.g., FCR, TTR, SLA adherence) across both service lines.
Govern monitoring and operations (alert triage, patching, backup, AV/AM) and ensure Helpdesk queue hygiene and productivity.
Track trends via unified dashboards (ticket flow, incidents, alert volumes, patch/backup health); validate tooling/RMM performance and surface systemic risks.
Partner with Helpdesk leadership and NOC engineering on RCA, critical-incident communications, corrective actions, and continuous improvement.

3. Unified Operational Governance

Run unified operating cadences across Helpdesk + NOC.
Own escalation governance: tracking, RCA follow-through, and customer communications.
Maintain CRM/SFDC data accuracy and integrity.
Ensure compliance with contractual SLAs/SLOs and KPIs.
Lead cross-functional escalations with Engineering, Deployment, AM, Billing, Sales, and Support.

4. Onboarding & Adoption

Own onboarding for new unified (NOC + Helpdesk) customers.
Ensure a smooth handoff from Sales to Delivery.
Validate prerequisites (RMM access, credentials, documentation, and KB alignment).
Enable customers on how to engage Helpdesk/NOC effectively (channels, expectations, escalation paths).
Track onboarding milestones, adoption, and outcomes.

5. Reporting & Analytics

Deliver monthly performance reporting across both service lines.
Summarize service quality, incident trends, compliance, RCA themes, and usage analytics.
Present KPI dashboards and prioritized improvement opportunities.
Partner with data/BI resources to improve operational insights.

REQUIRED SKILLS & EXPERIENCE

Technical Skills

Monitoring/RMM: Datto RMM, VSA, VSA X
Ticketing/PSA: Autotask, Salesforce, PSAs
Working knowledge of patching, backup, AV/AM, servers/workstations, and networking
Incident lifecycle and major-incident management fundamentals
Basic OS/network/endpoint troubleshooting
Excel and Power BI reporting

Customer Success Skills

Executive stakeholder management (Owner/C-level)
Renewal and retention ownership
Clear executive communication
Data-driven storytelling
Contract and value alignment

Professional Skills

Analytical, structured problem-solving
Excellent written and verbal communication
High accountability and ownership
Manage multiple customers in parallel
Cross-functional collaboration

Experience

0–5 years in service delivery, customer success, or managed services
Hands-on exposure to both Helpdesk and NOC workflows
MSP/IT services background preferred
Experience managing high-value accounts

SUCCESS METRICS

Renewals/retention
Compliance KPIs and SLA/SLO adherence
CSAT/NPS targets
Kaseya production adoption opportunities
Service-review cadence compliance

About Us:

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago. 

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning

Primary Responsibilities: 

• Acts as a client advocate and a point of escalations for client service delivery needs.
• Coordinates internally across Ensono with cross-functional teams to ensure the relationship and services levels are achieved. Provides guidance within Ensono’s’ operational teams to ensure clients have an exceptional experience with the technology solutions we provide and that contractual obligations are met.
• Provides guidance on Ensono products (i.e., client portal) by coordinating with internal SMEs and support organizations. 
• Maintains and improves CSAT through optimizing service quality and end-to-end client experience.
• Assists with preparation and delivery of operational health and KPIs for monthly/quarterly business level reviews (MBR/QBR) with the client and Ensono senior leadership.
• Collaborates with the Client Engagement Team (Sales) to build a strong account plan and coordinates to effectively manage client relationships, strategic outcomes, opportunities, and manages the client’s overall contractual relationship.
• Supports critical client issues/incidents via an ITSM based approach, communicating the client’s expectations, and ensuring coordination across the Ensono team to deliver. 
• Assesses account performance through Ensono’s Client Health Dashboard and works across Ensono teams to manage client challenges and deliver high quality service to each client.
• Demonstrates product knowledge, supporting recommendations to clients, strengthening the relationship as well as exceeding expectations.
• Supports operational meetings focused on ITSM governance and SLA adherence.
• Tracks and reports moves, additions, and changes to client assets.
• Prepares and delivers operational health and KPIs for monthly/quarterly business level reviews (MBR/QBR) with the client and Ensono senior leadership.

We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply. 

Required Qualifications

• 2+ years of IT Service Management experience in a client-facing role
• Operational ability in diverse, large-scale, multi-platform, outsourced environments
• Knowledge of escalation procedures, incident management, and other disciplines related to service delivery
• Proficient understanding of ITIL (Information Technology Infrastructure Library) principles
• Demonstrated understanding of any of the following technologies: Mainframe, Open Systems, Virtualization, Databases, Cloud Computing, Middleware, or Networking
• Willing to travel as required (e.g., client service reviews at client site)

"We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, color, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodation during the recruitment process are encouraged to contact our Talent Acquisition team to place a request." 

About the role

The Underwriting Support Associate provides administrative and analytical support to Underwriters. This role ensures proficient workflow, precise documentation and timely communication with internal and external stakeholders and teams enabling underwriters to make informed decisions.

Duties and Responsibilities:

• Support underwriting team with evidence requirements.
• Track the status of applications and policies to ensure timely processing.
• Act as a liaison between agents, clients, policy servicing team and underwriters, providing updates and clarifications.
• Addressing sales queries timely within agreed SLA.
• Generate, analyze, and distribute regular MIS reports (e.g., productivity, quality scores, pending cases, turnaround times, vendor reports) to management for performance tracking and decision-making.
• Help process reinstatement requests. Gather the required documentation. Coordinate with underwriters and other teams. This ensures smooth processing and communication.
• Assist with special projects and analysis as assigned by the Underwriting support manager.

Qualifications and Skills:

• Experience: >1-2 years in Life Insurance Operations, within Underwriting Support or policy servicing/customer service in the insurance sector.
• Education: Graduate in any stream (LOMA/III certifications are an advantage).
• Technical Skills: Proficiency in Insurance Core Systems (PAS).
• Proficiency in MS Excel, reporting tools, and MIS dashboards.
• Communication and customer service skills.
• Ability to work in high-pressure, high-volume environments.
• Attention to detail and accuracy in data entry and reporting.

#LI-Hybrid
#LI-PP1

About Blenheim Chalcot 

Blenheim Chalcot India is part of Blenheim Chalcot, a global venture builder headquartered in London. With over 26 years of innovation, we've been at the forefront of creating some of the most groundbreaking GenAI-enabled companies. Our ventures lead the charge in digital disruption across a spectrum of industries, from FinTech to EdTech, GovTech to Media, and beyond. Our global presence spans the US, Europe, and Southeast Asia, with a portfolio that employs over 3,000 individuals, manages assets exceeding £1.8 billion, and boasts total portfolio sales of over £500 million. 

About us

Liberis is on a mission to supercharge the power of small businesses all over the world - delivering the financial products they need to grow through a network of global partners. Before all else, Liberis is a technology company, connecting finance with small businesses. We use data to help partners understand their customers’ real time needs and tech to offer tailor-made funding and financial products. Empowering small businesses to grow and keep their independent spirit alive is central to our vision.Up to now we have funded almost 40,000 small businesses with over $1.5bn - but we believe there is much more to be done. 

The team

This is an incredibly exciting time to join the business and the Legal and Compliance Team and will offer the right candidate a huge breadth of work. We are committed to teamwork and never work in silos as you will be collaboratively supporting Liberis scale during its next exciting phrase. This is a great opportunity for someone to take on real responsibility in a scaling department. The successful candidate will work with multiple teams across Liberis and have the chance to make a big impact. 

The role

The Financial Crime Operational Associate plays a key role in supporting the day-to-day activities that keep the business safe, compliant, and running effectively. The primary focus of the role is to carry out customer due diligence, support transaction monitoring, and review alerts to ensure that potential risks are identified, assessed, and managed appropriately.

This role is important in maintaining consistency, accuracy, and efficiency across processes. By handling tasks such as due diligence, screening, and oversight activities, the associate helps ensure that risks are identified early and that the team meets its regulatory obligations. In addition, supporting complaint handling helps ensure customers are treated fairly and that issues are resolved in a clear and timely manner.

Overall, the role contributes to the company’s ability to remain compliant, protect its customers, and maintain trust. Through strong organisation, attention to detail, and a proactive approach, the Financial Crime Operational Associate supports the business in operating securely while enabling sustainable growth.

What you’ll be doing

Financial Crime

• Assist with customer due diligence (CDD) and periodic reviews
• Support transaction monitoring and alert handling processes
• Conduct sanctions, PEP, and adverse media screening

Oversight

• Support monitoring activities to assess adherence to policies and regulatory obligations

Occasional Complaints Management

• Assist in logging, tracking, and investigating customer complaints
• Support drafting clear, fair, and timely complaint responses

What we think you’ll need

• Basic understanding of compliance and financial crime risks (AML, fraud, customer protection)
• Strong attention to detail and organisational skills
• Analytical mindset with the ability to assess information and identify risks
• Clear written and verbal communication skills
• Ability to manage multiple tasks and meet deadlines
• Proficiency in Microsoft Office (especially Excel and Word)
• High integrity and a strong sense of accountability
• Proactive and willing to learn across multiple compliance disciplines
• Customer-focused mindset with an emphasis on fair outcomes
• Comfortable working in a fast-paced, evolving environment
• Collaborative team player with a positive attitude

Liberis is an equal opportunities employer. We welcome applications from all candidates, including individuals with disabilities and provide reasonable adjustments as required.

Role Objective 

The Sales Associate works to achieve store sales goals by setting the ALO experience & Brand Mission standard. Creating an authentic, organic experience of excellence for every guest through genuine connection, product education and educating customers about our community and culture. This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design, and care. The Sales Associate thrives working on a team and relishes a culture of feedback and excellence.  

Key Job Responsibilities 

• Impacts the business and store environment in a positive manner aligning with store leadership and company goals. 
• Drive and exceed sales goals by leading ALO's Flow initiatives, while optimizing productivity and efficiency
• Ensure engagement with customers and provide a friendly and easy to shop environment
• Continue to build the client relationship daily with our customers
• In partnership with leadership team, analyze reports to strategize and deliver results; support achieving action plans focusing on deficient areas and highlight growth opportunities
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
• Knowledge of store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor
• Confidently introduces all facets of the ALO business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and details
• Leverages company tools, incentives, and strategies to support meeting store goals
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Educates guests and staff on our product, community and culture
• Understand and protect the Daily schedule that prioritizes the best business strategy, in partnership with the Store Leadership
• Assists in processing shipment and ensuring product flow including but not limited to visual merchandising placement and daily replenishment excellence
• Ensure all front and back of house procedures are executed in accordance with company Policy & Procedures
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Sales Associate Qualifications 

• Preferred 1+ years prior work experience in a client-centric, sales environment
• Passion for customer service and delivering exceptional experiences
• Aligns with and embodies ALO's Guiding Principles
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift 

Sales Associate Schedule 

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness, with access to hundreds of streaming fitness and yoga classes with top instructors
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

#LI-JJ1

#LI-2

#li-onsite

Role Objective

The Sales Associate works to achieve store sales goals by setting the ALO experience & Brand Mission standard. Creating an authentic, organic experience of excellence for every guest through genuine connection, product education and educating customers about our community and culture. This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design, and care. The Sales Associate thrives working on a team and relishes a culture of feedback and excellence.  

Key Job Responsibilities 

• Impacts the business and store environment in a positive manner aligning with store leadership and company goals. 
• Drive and exceed sales goals by leading ALO's Flow initiatives, while optimizing productivity and efficiency
• Ensure engagement with customers and provide a friendly and easy to shop environment
• Continue to build the client relationship daily with our customers
• In partnership with leadership team, analyze reports to strategize and deliver results; support achieving action plans focusing on deficient areas and highlight growth opportunities
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
• Knowledge of store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor
• Confidently introduces all facets of the ALO business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and details
• Leverages company tools, incentives, and strategies to support meeting store goals
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Educates guests and staff on our product, community and culture
• Understand and protect the Daily schedule that prioritizes the best business strategy, in partnership with the Store Leadership
• Assists in processing shipment and ensuring product flow including but not limited to visual merchandising placement and daily replenishment excellence
• Ensure all front and back of house procedures are executed in accordance with company Policy & Procedures
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Sales Associate Qualifications 

• Preferred 1+ years prior work experience in a client-centric, sales environment
• Passion for customer service and delivering exceptional experiences
• Aligns with and embodies ALO's Guiding Principles
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift 

Sales Associate Schedule 

Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

#LI-JJ1

#LI-2

#li-onsite

OVERVIEW

The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Management team in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.  

Key Job Responsibilities 

• Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escalate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Management team.  
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Operations Associate Qualifications 

• 1+ years prior work experience in a client-centric, sales & operational environment
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Passion for customer service and delivering exceptional experiences
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Aligns with and embodies Alo’s Guiding Principles  

 Operations Associate Schedule 

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness, with access to hundreds of streaming fitness and yoga classes with top instructors
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

#LI-JJ1

#LI-2

#li-onsite

Impact In This Role:

As an Associate Sales Support Specialist, you will play a key role in supporting our U.S. sales team with administrative tasks, CRM management, order processing, and internal coordination. You will also interact directly with customers via email, chat, or phone to assist with inquiries, provide updates, or resolve minor issues. 

Work Hours: 8:30 PM – 4:30 AM IST, Monday through Friday (aligned with US Central business hours)
This role follow a hybrid work schedule - 3 nights in office, 2 nights remote

Key Responsibilities:

Sales Support:

• Maintain and update CRM systems (e.g., Salesforce, Odoo) with accurate sales data
• Prepare and process sales quotes, invoices, purchase orders, and contracts
• Coordinate with internal teams (logistics, finance, operations) to support the sales cycle
• Track order statuses, follow up on pending documentation, and support reporting needs
• Manage sales documentation and ensure compliance with internal processes
  
  

Customer Engagement:

• Respond to customer inquiries via email, chat, or phone in a timely and professional manner
• Assist customers with basic product information, order updates, and support requests
• Escalate complex issues to relevant team members while maintaining clear communication
• Build rapport with customers and represent the company with professionalism and warmth
  
  

Qualifications:

Required:

• Bachelor’s degree in Mechanical Engineering
• 1-2 years of experience in a sales support or customer service role
• Strong verbal and written communication skills in English
• Proficiency with Microsoft Office Suite, Google Workspace, and CRM tools
• Ability to work independently, prioritise tasks, and meet deadlines
  
  

Preferred:

• Familiarity with U.S. business practices and customer expectations
• Basic understanding of sales funnels and B2B or B2C sales processes
  
  

What We Offer:

• Competitive compensation
• Opportunity to work with a U.S.-based team and grow professionally
• A collaborative and supportive team culture
• Performance-based bonuses (where applicable)
  
  

Perks and Benefits

• Transportation and Food facility for NA support
• Annual leave, paid sick and Casual leaves
• Team celebrations
• And much, much more!

Overview:

The Insights product is a new offering for Guidepoint's Institutional investment and corporate clients, that offers teleconferences, surveys, and in-person events. The teleconferences live in a transcript library portal, which covers a wide of industries/topics that enables our clients to make informed decisions. All content features experts from Guidepoint’s proprietary global network and is conceptualized and hosted by former investment professionals (i.e., private equity/hedge fund), sell-side equity research analysts, and industry professionals. Visit Insights team biographies at https://www.guidepoint.com/insights/#team.

This position can be remote. Ideal candidates MUST be comfortable working US hours.

What You’ll Do:

• Work closely with the Insights team to execute teleconferences that will cover a wide range of sectors including tech/media/telecom, consumer, industrials/materials/energy, healthcare and financials
• Proactively monitor pipeline of upcoming call topics so experts can be identified or selected 1-2 weeks before scheduled call date
• Utilize the phone, LinkedIn, and outreach to recruit new Advisors to join the Guidepoint network and communicate with potential experts to answer questions or discuss/verify their credentials
• Recruit new advisors to join the Guidepoint network, using a variety of outreach tools and resources provided. Communicate with potential experts via phone to answer questions or discuss/verify their credentials
• Develop effective screening criteria for experts to test knowledge of subject matter; Review responses to screening questions from experts to gauge sufficient knowledge of subject matter
• Finalize scheduling and call logistics details directly with experts

What You Have:

• Bachelor’s degree or higher with strong academic record is required
• 1-2 years of work experience in pre-sales/ sales/ client service/ customer support/ BPO/ lead generation
• Prior experience in cold calling and sending cold emails, generating leads would be great
• Ability to work in US Shift hours (5pm to 2am IST)
• Excellent communication and interaction skills, including demonstrated written and verbal abilities in English
• Proactive, result-driven, initiative and ability to go the extra mile
• Able to deliver excellent service to clients and surpass their expectations within tight timelines
• Demonstrated ability to work in a team atmosphere but also independently
• Desire to learn about the business and to work in a fast-paced entrepreneurial environment

What We Offer:

• Competitive compensation
• Employee medical coverage
• Central office location (Mumbai BKC)
• Entrepreneurial environment, autonomy, and fast decisions
• Casual work environment
• Meritocracy based culture

About Guidepoint:

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.

Backed by a network of nearly 1.75 million experts, and Guidepoint’s 1,600 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

#LI-VD1

#LI-Hybrid

Overview:

The Insights product delivers teleconferences, surveys, and in-person events to Guidepoint’s institutional and corporate clients. Teleconference transcripts are housed in a searchable portal covering diverse industries and topics, helping clients make informed decisions. All content features Advisors from Guidepoint’s global network and are curated by former investors, sell-side analysts, and industry professionals.

As the Research Manager, Insights (India), you will lead a small pod of 2–3 Research Associates responsible for sourcing and recruiting experts for our teleconferences across sectors including technology, healthcare, consumer, industrials, energy, and financials.

This is a player-coach role. You will actively execute recruiting mandates while also driving team performance, pipeline health, outreach quality, and operational discipline. You will serve as the primary coordination point between the Associate team and the US-based moderator team, ensuring speed, quality, and advisor conversion.

This role is ideal for someone who thrives in a high-volume, deadline-driven environment, enjoys managing people, and is motivated by building systems that improve recruiting yield and call completion rates.

What You’ll Do:

Execution & Quality Ownership

• Own end-to-end execution of high-priority teleconference topics, including sourcing and securing senior industry experts.
  • Proactively monitor upcoming call pipelines to ensure advisor identification begins 1–2 weeks ahead of scheduled calls.
  • Conduct outreach via LinkedIn, email, and phone to engage and convert qualified advisors.
  • Develop and refine screening questions to assess subject matter credibility and ensure quality standards are met.
  • Partner closely with moderators to align on advisor profile, vetting criteria, and urgency.
  • Troubleshoot scheduling challenges and ensure smooth handoff to operations for call logistics.

Leadership & Team Management

• Directly manage 2–3 Research Associates working across APAC/EMEA/US hours
  • Drive daily execution discipline including outreach volume, pipeline tracking, and response management.
  • Review screening quality and advisor selection to maintain content standards.
  • Monitor key metrics such as outreach-to-response rate, shortlist-to-confirm rate, and confirmed-to-completed call yield.
  • Provide structured coaching on messaging, phone approach, objection handling, and senior-level engagement.
  • Identify performance gaps early and implement corrective action plans.
  • Standardize best practices across sourcing, CRM usage, and follow-ups.
  • Ensure timely communication and transparency with US moderator teams.

What You Have: 

• 2-4 years of professional experience in recruiting, lead generation, inside sales, research operations, or client service.
  • Prior experience managing or mentoring junior team members.
  • Comfort with high-volume outreach (cold calling and cold emailing).
  • Strong written and verbal communication skills in English, with confidence engaging senior professionals.
  • Ability to work in any of the following shifts APAC, EMEA, US (8.5 hours either starting 9 AM – 5 30 PM, or 5 PM to 1 30 AM IST)
  • Highly organized with strong attention to detail and execution discipline.
  • Data-oriented mindset with the ability to interpret performance metrics and improve conversion rates.
  • Proactive, ownership-driven, and comfortable operating in a fast-paced environment.

What We Offer:

• Leadership opportunity in a growing global research product.
• Exposure to diverse industries and senior global executives.
• Direct impact on revenue-generating content and advisor engagement strategy.
• Entrepreneurial environment with merit-based growth opportunities.
• Competitive compensation and benefits.
• Employee medical coverage
• Central office location
• Casual work environment 

About Guidepoint: 

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action. 

Backed by a network of nearly 1.75 million experts and Guidepoint’s 1,600 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful. 

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience. 

#LI-Hybrid

#LI-AK1

Overview:

The Insights product is a new offering for Guidepoint's Institutional investment and corporate clients, that offers teleconferences, surveys, and in-person events. The teleconferences live in a transcript library portal, which covers a wide of industries/topics that enables our clients to make informed decisions. All content features experts from Guidepoint’s proprietary global network and is conceptualized and hosted by former investment professionals (i.e., private equity/hedge fund), sell-side equity research analysts, and industry professionals. Visit Insights team biographies at https://www.guidepoint.com/insights/#team.

This position can be remote. Ideal candidates MUST be comfortable working US hours.

What You’ll Do:

• Work closely with the Healthcare Insights team to execute teleconferences that will cover the Pharma/Medtech or similar subsectors within Healthcare Industry
• Proactively monitor pipeline of upcoming call topics so experts can be identified or selected 1-2 weeks before scheduled call date
• Utilize the phone, LinkedIn, and outreach to recruit new Advisors to join the Guidepoint network and communicate with potential experts to answer questions or discuss/verify their credentials
• Recruit new advisors to join the Guidepoint network, using a variety of outreach tools and resources provided. Communicate with potential experts via phone to answer questions or discuss/verify their credentials
• Develop effective screening criteria for experts to test knowledge of subject matter; Review responses to screening questions from experts to gauge sufficient knowledge of subject matter
• Finalize scheduling and call logistics details directly with experts

What You Have:

• Bachelor’s degree or higher in Biology or Life Sciences with strong academic record is required
• 1-2 years of work experience in pre-sales/ sales/ client service/ customer support/ BPO/ lead generation or healthcare / medical oriented fields
• Prior experience in cold calling and sending cold emails, generating leads would be great
• Ability to work in US Shift hours (5pm to 2am IST)
• Excellent communication and interaction skills, including demonstrated written and verbal abilities in English
• Proactive, result-driven, initiative and ability to go the extra mile
• Able to deliver excellent service to clients and surpass their expectations within tight timelines
• Demonstrated ability to work in a team atmosphere but also independently
• Desire to learn about the business and to work in a fast-paced entrepreneurial environment

What We Offer:

• Competitive compensation
• Employee medical coverage
• Central office location (Mumbai BKC)
• Entrepreneurial environment, autonomy, and fast decisions
• Casual work environment
• Meritocracy based culture

About Guidepoint:

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.

Backed by a network of nearly 1.5 million experts, and Guidepoint’s 1,300 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

#LI-AK1

#LI-Hybrid

Overview: 

The Insights product is a new offering for Guidepoint's Institutional investment and corporate clients, which offers teleconferences, surveys, and in-person events. The teleconferences live in a transcript library portal, which covers a wide of industries/topics that enable our clients to make informed decisions. All content features experts from Guidepoint’s proprietary global network and is conceptualized and hosted by former investment professionals (i.e., private equity/hedge fund), sell-side equity research analysts, and industry professionals. Visit the Insights team biographies at https://www.guidepoint.com/insights/#team. 

Work Location: Pune - Remote

What You’ll Do:

• Work closely with the Healthcare Insights team to execute teleconferences that will cover the Pharma/Medtech or similar subsectors within Healthcare Industry
• Partner closely with the Insights team to manage and execute teleconferences across key healthcare sectors, including therapeutics, medtech, and services.
• Proactively monitor the pipeline of upcoming call topics, identify relevant experts within the internal network, engage them through automated outreach tools and direct calls as needed, and coordinate with internal stakeholders to schedule teleconferences on time.
• Communicate with potential experts via phone to address inquiries and verify their credentials.
• Develop effective screening criteria to assess subject-matter expertise; review expert responses to screening questions to confirm adequate knowledge.
• Oversee scheduling and logistics by finalizing call details directly with experts.
• Leverage email, phone, LinkedIn, and other outreach channels to recruit new Advisors to the Guidepoint network and respond to their questions or credential-related needs.
• A background in the healthcare industry is required for this role.

What You Have: 

• Bachelor's degree or higher in Biology or Life Scieneces with strong academic record is required
• 1 - 2 years of work experience in pre-sales/ sales/ client service/ customer support/ BPO/ lead generation or healthcare / medical oriented fields

What We Offer: 

• Competitive compensation 
• Employee medical coverage 
• Central office location (Mumbai - Kurla) 
• Entrepreneurial environment, autonomy, and fast decisions 
• Casual work environment 
• Meritocracy-based culture 

About Guidepoint: 

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action. 

Backed by a network of nearly 1.75 million experts, and Guidepoint’s 1,600 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful. 

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience. 

#LI-VD1

#LI-Hybrid

Research Associate – Guidepoint Insights 

Location: Gurugram (Delhi NCR) – In-office
Shift: US Hours (approx. 6:00 PM – 2:30 AM IST)

Overview

Guidepoint is launching a centralized Centre for Expert Acquisition (CEA) team to build and scale expert coverage across priority sectors, particularly within Private Markets.

This team will operate differently from traditional recruiting. Instead of reacting to individual client requests, the CEA team builds proactive, programmatic pipelines — mapping markets, identifying priority companies and personas, and continuously recruiting high-value experts aligned to Guidepoint’s long-term strategy.

This is a high-execution, outbound role with significant time spent on phone-based outreach and engagement with senior industry professionals.

The role is fully in-office during US hours and is part of a new, high-visibility team being built from the ground up.

What You’ll Do

As a Research Associate (Strategic Recruiting), you will play a key role in expanding Guidepoint’s expert network in targeted industries and functions.

• Identify and recruit senior industry professionals (executives, operators, customers, investors, subject matter experts) aligned to priority sectors
• Execute high-volume outbound outreach daily via phone, LinkedIn, and email
• Engage and communicate with senior professionals, clearly articulating Guidepoint’s value proposition
• Screen and qualify experts for relevance, depth of experience, and suitability
• Build and maintain accurate profiles in Guidepoint’s CRM systems
• Work closely with internal stakeholders to understand sector priorities and coverage gaps
• Meet and exceed weekly and monthly recruiting KPIs in a performance-driven environment
• Continuously refine outreach strategies based on response rates and conversion trends
• Support onboarding and early activation of newly recruited experts

What You Have

• Bachelor’s degree or higher with strong academic performance
• 0–2 years of experience in recruitment, B2B sales, inside sales, business development, lead generation, or similar roles
• Comfort with cold calling and outbound outreach as a core daily activity
• Strong written and verbal English communication skills
• Willingness and ability to work a fixed US-hours night shift from office (mandatory)
• Results-oriented mindset with a track record of meeting or exceeding targets
• Strong attention to detail and organizational skills
• Intellectual curiosity and willingness to learn about new industries
• Ability to work independently while collaborating closely within a team

Who Thrives in This Role

• Individuals who enjoy fast-paced, target-driven environments
• People comfortable speaking with senior professionals daily
• Self-starters who take ownership and operate with high accountability
• Candidates motivated by performance, growth, and building something from scratch

What Makes This Role Unique

• Direct exposure to senior executives, investors, and industry leaders globally
• Opportunity to help build a new, centralized recruiting engine from the ground up
• High visibility within Guidepoint’s global research and operations leadership
• Clear, KPI-driven performance structure with measurable impact
• Strong career progression into recruiting, strategic sourcing, and research roles

What We Offer

• Competitive base compensation with performance-linked incentives
• Comprehensive medical coverage
• Structured training and onboarding
• Collaborative, high-energy team environment
• Fast-paced, merit-driven growth opportunities

About Guidepoint

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients turn answers into action.

With a network of nearly 1.5 million experts and over 1,300 employees worldwide, Guidepoint delivers on-demand intelligence to leading organizations across industries.

We are committed to fostering a diverse and inclusive environment and building a culture where different perspectives drive better outcomes.

Team Lead – Strategic Recruiting (Centre for Expert Acquisition – CEA)

Location: Gurugram (Delhi NCR) – In-office
Shift: US Hours (approx. 6:30 PM – 2:30 AM IST)

Overview

Guidepoint is launching a centralized Centre for Expert Acquisition (CEA) team focused on building and scaling expert coverage across priority sectors, particularly within Private Markets.

This team will operate as a proactive recruiting engine — mapping markets, identifying high-value companies and personas, and continuously building pipelines of senior industry experts aligned to Guidepoint’s long-term strategy.

We are hiring a Team Lead to build and run this function on the ground.

This is a player-coach role with full ownership of execution, team performance, and day-to-day operations. You will be responsible for setting the tone, building team discipline, driving output, and ensuring consistent delivery against aggressive recruiting targets.

You will also serve as the on-ground representative for global leadership, acting as the eyes and ears for the Global Director of Research & Operations and ensuring the team operates with high accountability, energy, and execution rigor.

This role is fully in-office during US hours and requires strong leadership presence during late evening/night shifts.

What You’ll Do

1. Build & Run the Team

• Support hiring and onboarding of a team of 4 Research Associates during the pilot phase
• Establish daily operating rhythm, structure, and execution discipline from day one
• Set clear expectations on outreach volume, quality, and performance standards
• Create a high-energy, high-accountability team environment

1. Drive Execution (Player-Coach)

• Personally execute recruiting mandates alongside the team
• Lead by example in outbound activity (calls, emails, LinkedIn outreach)
• Step in on high-priority or complex recruiting situations
• Ensure consistent pipeline generation and conversion

1. Performance Management & KPIs

• Own team-level KPIs including:
• Outreach volume
• Response rates
• Recruit-to-activation conversion
• Productivity per associate
• Track daily and weekly performance metrics
• Identify gaps early and drive corrective actions
• Continuously optimize sourcing and outreach strategies

1. Coaching & Capability Building

• Train associates on:
• Cold calling and outreach techniques
• Messaging and positioning
• Objection handling with senior professionals
• Provide real-time feedback and structured coaching
• Build confidence and communication skills within the team

1. Stakeholder Coordination

• Partner closely with global stakeholders to align on:
• Target sectors
• Priority companies and personas
• Coverage gaps
• Ensure clarity and speed in execution against global priorities

1. Culture & Floor Leadership

• Set the culture for a night-shift, performance-driven team
• Maintain energy, motivation, and discipline during late hours
• Ensure strong team cohesion and accountability
• Create an environment where performance is visible and rewarded

1. Operational Ownership

• Ensure accurate CRM usage and data quality
• Maintain compliance standards in recruiting and onboarding
• Support implementation of tools, workflows, and process improvements
• Act as the first escalation point for day-to-day challenges

1. Leadership Interface

• Serve as the primary on-ground point of contact for global leadership
• Provide regular updates on team performance, challenges, and insights
• Surface risks early and propose solutions
• Translate strategic direction into day-to-day execution

What We’re Looking For

• 4–7 years of experience in recruitment, executive search, inside sales, B2B sales, or similar outbound-heavy roles
• Prior experience managing or mentoring teams (formal or informal)
• Strong comfort with high-volume outbound activity and phone-based engagement
• Proven ability to operate in target-driven, performance-oriented environments
• Strong written and verbal English communication skills
• Willingness and ability to work a fixed US-hours night shift from office (mandatory)
• High ownership mindset with ability to operate in an unstructured, build-from-scratch environment
• Strong organizational skills and attention to detail
• Ability to manage pressure, maintain composure, and drive outcomes

Who Thrives in This Role

• Individuals who enjoy building teams and systems from the ground up
• Leaders who are comfortable being hands-on and execution-focused
• People who bring energy and presence to the floor, especially during night shifts
• Candidates who take pride in driving results through others
• Those motivated by ownership, visibility, and growth

What Makes This Role Unique

• Opportunity to build and lead a new global recruiting function from day one
• High visibility with senior leadership across global teams
• Direct impact on Guidepoint’s long-term content and client strategy
• Combination of execution, leadership, and strategy in a single role
• Clear path for growth as the team scales

What We Offer

• Competitive base compensation with performance-linked incentives
• Comprehensive medical coverage
• Structured onboarding and training
• High-ownership role with real impact
• Fast-paced, merit-driven growth environment

About Guidepoint

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients turn answers into action.

With a network of nearly 1.5 million experts and over 1,300 employees worldwide, Guidepoint delivers on-demand intelligence to leading organizations across industries.

We are committed to fostering a diverse and inclusive environment and building a culture where different perspectives drive better outcomes.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

As a Sales Development Representative (SDR) at Stripe, you will drive Stripe’s future growth engine by working with Demand Gen and the Account Executive team to qualify leads and collaboratively build Stripe’s sales pipeline. You get excited about engaging with prospects to better qualify needs. You are adept at identifying high value opportunities and capable of managing early sales funnel activities.You are used to delivering value in complex situations and are energized by learning about new and existing products. Finally, you enjoy building – you like to actively participate in the development of the demand generation and sales process, the articulation of Stripe’s value proposition, and the creation of key tools and assets. If you’re hungry, smart, persistent, and a great teammate, we want to hear from you!

For the first months, you’ll be part of the SD Associate program which is designed to accelerate your onboarding and ramp to full productivity as an SDR. This intensive program is built to help you quickly build and develop skills required to be successful in this role. Upon completion, you’ll continue learning and growing in your career as part of Stripe’s Sales Development Academy. These programs are endorsed and supported by sales leaders as an important part of investing in our people. We take a data driven, analytical approach to sales development, and are looking for someone who is confident in both prospecting to customers and in helping design our strategy. If you’re hungry, smart, persistent, and a great teammate, we want to hear from you!

What you’ll do

Responsibilities

• Research and create outreach materials for high value prospects, in partnership with SDRs and AEs.
• Follow up with Marketing generated leads to qualify as sales opportunities. Move solid leads through the funnel connecting them to a salesperson, and arranging meetings.
• Execute outbound sales plays created by marketing Initiate contact with potential customers through cold-calling or responding to inquiries generated from Marketing.
• Develop relationships with prospects to uncover needs through effective questioning to qualify interest and viability to prepare hand-off to sales.
• Follow-up with potential customers who expressed interest but did not initially result in a sales opportunity.
• Effectively work through lead list meeting/exceeding SLAs, consistently update activity and contact information within the CRM system and support weekly reporting efforts.
• Collaborate and provide feedback and insights to Marketing to help improve targeting and messaging.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply.

Minimum requirements

• A track record of top performance or prior success.
• Superior verbal and written communication skills.
• Self starter who is able to operate in a hyper growth environment.
• This role requires in-office participation three (3) days per week in Stripe office.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

About The Position:

As a Sr Human Resource Associate, within our Regional Shared Service Centre you will join a fast-growing company and will have responsibility for supporting professionals we engage on behalf of our client. You will assist in the management of the back-end HR, Payroll, and legal service providers that support the infrastructure of our international entities. We are looking for someone with global exposure and experience throughout APAC & UAE.

Please note: this is a 9 month fixed term contract and we are ideally looking for someone who can start immediately

What you will do:

• Support key employee life cycle processes such as onboarding of new professionals, professionals' data management, absence managements, visa renewals. transfers, offboarding of professionals.
• Preparing HR documentation, i.e. employment contracts, employment contract amendments, HR policies, benefits enrollment documentation, payroll enrollment documentation, country-specific onboarding guides,employment certificates, certification of termination
• Organize and maintain employee records via our proprietary Platform: input, update and maintain customer & professional personal data, process various forms related to documenting human resources activities such as new hire, change of status, benefits, terminations, etc.
• Benefits administration on behalf of customers & professionals including collaboration with broker/insurer for professionals’ benefits enrollments.
• Provide payroll data, including time and expense details, to support payroll administration, working in close coordination with the payroll team and Local Payroll Provider.
• Carry out audits and checks on data changes to ensure accurate and timely payment for the professionals
• Participation in the continuous improvement of HR processes and assist in maintaining standard operating procedures and policies up to date
• Communicate effectively both verbally and in written form with professionals and our customers to explain and resolve queries and concerns (via email, and other means of communication)
• Ensure service excellence by following and committing to the established SLAs and SOPs
• Communicate and liaise with GP partners/vendors, including insurance vendors, local service providers, local payroll providers, pension providers ensuring strong collaboration and seamless coordination including internal teams in GP.
• First point of contact for professionals& customers during the onboarding and offboarding process

What we are looking for:
Minimum Requirements

• 2-5 years of HR operations experience (SSC experience desirable)
• Detailed knowledge of HR Procedures and policies
• Experience working within a Shared Services
• Basic knowledge of labor legislation throughout APAC & UAE region will be an added advantage
• Excellent customer service skills.
• Proficient in both written and verbal English with the ability to articulate clearly and effectively in various communication settings. 
• Literacy with MS Office 
• Possess a proactive 'test-and-learn' mindset; capable of quickly mastering and deploying new AI features and platforms due to fast pace environment. 
• Demonstrated AI literacy with the ability to integrate generative AI tools (e.g.,Gemini, Notebook LM) into daily workflows to increase efficiency and output quality. 
• Resourceful, problem-solving abilities with a focus on identifying and/or resolving issues effectively.
• Experience in stakeholder management, including building positive relationships with both internal and external stakeholders.
• Demonstrating strong self-motivation, attention to detail, and time management skills
• Ability to work in an international team composed of team members in different locations and from different cultures and backgrounds.
• Flexibility to accommodate different time zones based on customer and professional needs.

Preferred Qualifications

• Knowledge and experience in handling offboardings will be an added advantage.
• Proficiency in local languages such as Mandarin, Vietnamese, Korean, Japanese, or Thai would be considered an additional advantage.

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 

About the Role

This is not a sales role. This is a thinking role - one that sits at the intersection of culture, creativity, and commercial strategy. As a Brand Solutions Manager at Goat, you will decode client briefs, identify white spaces in culture, and build idea-led solutions that don’t just win pitches - they move the needle for brands. You are a revenue enabler: the creative intelligence that makes the sale possible.

You are the person in the room who has already thought of 10 ideas before the brief has been fully read out. Every ad you watch is both a case study and a jumping-off point. You don’t consume content - you interrogate it.

What You Will Do

1. Decode client briefs and translate them into sharp, culturally resonant content and creator-led solutions that drive measurable funnel impact - from awareness through to conversion.
2. Spot emerging trends on Instagram, YouTube, and new-age platforms before they peak - and proactively build brand ideas around them, not after them.
3. Architect end-to-end brand solutions - influencer strategy, social-first IPs, branded content, platform-native formats - that go well beyond a standard campaign deck.
4. Build compelling, narrative-driven presentations and own the room during client pitches with clarity, conviction, and creative authority.
5. Work closely with the sales team to strengthen proposals and improve win rates - you are the intellect behind the pitch, not the person chasing the number.
6. Collaborate with internal agency teams - strategy and data - to package raw ideas into sellable solutions with a clear brand impact story.

What You Bring

• 8+ years in brand solutions, creative strategy, or content planning - at a content agency, influencer platform, digital media house, or branded entertainment team.
• A genuinely restless creative brain - you watch a TV commercial and your mind spawns 10 spin-offs, alternatives, and what-ifs, instinctively.
• First-hand fluency with Instagram, YouTube Shorts, and creator culture - you can predict what will trend, not just recognise what already has.
• Deep grasp of influencer marketing currency - creator-audience trust, niche communities, content formats, and the economics of the creator economy.
• Exceptional deckbuilding and presentation skills - you structure a narrative, make every slide earn its place, and hold a room with confidence and wit.
• Ability to connect brand objectives with content ideas - you think in funnels, not just in formats.

Your Superpower

• Trend prediction & cultural intelligence
• Brief decoding & insight mining
• Idea generation at scale
• Creator & influencer strategy
• Pitch & presentation craft
• Funnel-driven content thinking
• Gift of gab

This Role Is Not For You If -

You need a trend report to tell you what’s trending.
You can’t tell the difference between a viral reel and a strategic one.
Your idea of a great pitch deck is a template with new logos.
You’re looking for a pure sales or account management role.

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

About Blenheim Chalcot

Blenheim Chalcot is one of the leading venture builders in the world. We have been building exciting and disruptive businesses for over 26 years across sectors including FinTech, EdTech, GovTech, Media, Sport, Charity and more. These companies are all GenAI enabled and are some of the most innovative companies in the UK and increasingly around the world.

The BC team in India has been instrumental to the growth and success of Blenheim Chalcot. Established in 2014, Blenheim Chalcot India serves as a pivotal launchpad for those aiming to make a difference in the realm of innovation and entrepreneurship.

Blenheim Chalcot India is driven by a mission to empower visionaries to lead, innovate, and build disruptive solutions. We support our diverse portfolio of ventures and create impactful solutions that shape global trends. We provide a range of services to help new business get off the ground, including technology, growth (marketing and sales), talent, HR, finance, legal and tax, plus so much more!

One of our FinTech ventures, Salary Finance is scaling fast and we’re looking to hire high energy, motivated and curious talent to support them on that journey!

About Salary Finance

Salary Finance is one of the UK’s fastest growing free employee benefits.

Who we are:

Salary Finance has grown from an idea in 2015 to a breakthrough FinTech platform and movement today. We support a community of 4M employees across 575 clients (inc 20% of the FTSE 100) in the UK and US, and provide a suite of financial employee benefits, to help employees improve their financial health and happiness. Our platform provides salary-linked savings, loans, pay advances, insurance and financial education. We are a company with 200 brilliant and passionate colleagues in 3 countries and to have the backing of great investors (Blenheim Chalcot, Legal & General, Experian, Goldman Sachs, Royal London) with £100M in equity and £500M in debt funding raised to-date.

Our social mission is deeply intertwined with our expertise in financial technology. All of the benefits we offer—simple savings, early access to earned pay, affordable loans, and insurance—are fully accessible via our custom-built digital platform. This allows us to deliver the simplest, quickest, and most secure customer journeys possible.

We have received 70+ recognitions for our products and societal contributions. Among them, we are particularly proud to have been recognized as ‘Responsible Business of the Year’ by The Prince’s Responsible Business Network (BITC), in addition to being awarded ‘Best Financial Wellbeing Provider’, ‘Ethical Financial Services Provider of the Year’ and ‘Consumer Champion of the Year’ in 2020 alone.

The role

As a Customer Service Associate at Salary Finance, you will be a crucial part of our customer operations team, ensuring that our regulatory communications are handled efficiently, and our customers receive exceptional support. You will collaborate closely with the Customer Service Manager and the London customer operations team, contributing to the development and enhancement of our customer service processes.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via live chat and email, ensuring a seamless and positive customer experience.
• Diagnose and resolve customer queries related to loan applications, payments, and account updates.
• Interpret and explain company policies, financial products, and service terms accurately to customers.
• Maintain detailed and accurate records of all customer interactions and resolutions in the CRM system.
• Prioritize and escalate unresolved or complex issues to relevant departments (e.g., tech support) in a timely manner and follow up diligently, providing regular status updates to customers.
• Troubleshoot basic technical issues (e.g., login problems, document upload errors) and collaborate with the tech team to report and resolve system-related issues.
• Ensure compliance with data protection regulations (e.g., GDPR) when handling sensitive information.
• Adhere to standard operating procedures (SOPs) and service-level agreements (SLAs) to meet performance benchmarks.
• Identify recurring customer issues and share insights with the operations and product teams for process improvements.
• Suggest enhancements to FAQs or knowledge base articles to reduce repetitive inquiries.
• Promote customer retention by delivering exceptional service and building trust.
• Share best practices and customer insights with colleagues to enhance team performance.
• Participate in training sessions to stay updated on product changes, new processes, and compliance guidelines.

About you

The ideal candidate will have a track-record in delivering results in a fast-moving business and hence be comfortable with change and uncertainty. Excellent stakeholder management experience is essential to being successful in this role.

Required Skills:

• You enjoy interacting with customers daily, both over the live chat and by email You have an upbeat approach and can think on your feet.
• You have exceptional organisational and time management skills, the ability to perform smoothly and consistently in a fast-paced environment.
• You are a detail-oriented perfectionist who loves to take on a complex task and gets it done, every time.
• You are passionate about technology and social impact and want to help build a business that delivers a meaningful difference to society.
• You are resilient, empathetic, collaborative, and self-motivated.
• You have experience in a customer or client facing environment.
• You delight in solving problems and going above and beyond to treat customers fairly and leave them feeling valued.
• You have excellent communication skills and can present complex details, concepts, and information in an easy-to-understand format.
• You have an intermediate knowledge of Google Sheets and Excel and able to Manipulate data.

Preferred Skills:

• Customer service experience in a financial services, technology, or employee benefits company.
• Experience of working in a regulated environment.
• You are familiar with CRM systems Knowledge of G Suite Advanced Excel skills.
• You have knowledge of TCF, the Data Protection Act/GDPR, CCA and Anti Money Laundering procedures.

Education Qualification:

• High School Diploma and Above.

What we can offer you

• Be part of the World’s Leading Digital Venture Builder
• Have the opportunity to be a part of and learn from the incredible diverse talent in BC
• Be exposed to the right mix of challenges, within a culture that promotes continuous learning and development and opportunity to work with Gen AI
• A fun and open, if a little cricket obsessed, atmosphere – we own the Rajasthan Royals IPL team!
• 24 days of annual leave &10 public holiday days
• Private Medical for you and your immediate family & Life Insurance for yourself

Important

At Blenheim Chalcot, we strive to create an environment where differences are not only accepted but greatly valued; where everyone can make the most of their capabilities and potential. We promote meritocracy, competence and the sharing of ideas and opinions. We are driven by data and believe the diversity, agility, generosity, and curiosity of our people is what sets us apart as an organisation. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talent.

About Blenheim Chalcot 

Blenheim Chalcot India is part of Blenheim Chalcot, a global venture builder headquartered in London. With over 26 years of innovation, we've been at the forefront of creating some of the most groundbreaking GenAI-enabled companies. Our ventures lead the charge in digital disruption across a spectrum of industries, from FinTech to EdTech, GovTech to Media, and beyond. Our global presence spans the US, Europe, and Southeast Asia, with a portfolio that employs over 3,000 individuals, manages assets exceeding £1.8 billion, and boasts total portfolio sales of over £500 million. 

About us

Liberis is on a mission to supercharge the power of small businesses all over the world - delivering the financial products they need to grow through a network of global partners. Before all else, Liberis is a technology company, connecting finance with small businesses. We use data to help partners understand their customers’ real time needs and tech to offer tailor-made funding and financial products. Empowering small businesses to grow and keep their independent spirit alive is central to our vision. Up to now we have funded almost 40,000 small businesses with over $1.5bn - but we believe there is much more to be done. 

The team

This is an incredibly exciting time to join the business and the Legal and Compliance Team and will offer the right candidate a huge breadth of work. We are committed to teamwork and never work in silos as you will be collaboratively supporting Liberis scale during its next exciting phrase.This is a great opportunity for someone to take on real responsibility in a scaling department. The successful candidate will work with multiple teams across Liberis and have the chance to make a big impact. 

The role

The Financial Crime Associate plays a key role in protecting the business from financial crime risks, including money laundering, fraud, and sanctions breaches. The role’s primary purpose is to review and assess alerts, conduct customer due diligence, and support investigations to ensure suspicious activity is identified, evaluated, and escalated appropriately.

This role contributes to the team’s success by maintaining high-quality case handling, ensuring investigations are accurate and timely, and supporting compliance with regulatory requirements. By working closely with internal teams and following established frameworks, the associate helps ensure a consistent and effective approach to risk management.

More broadly, the role supports the company’s overall objectives by safeguarding its financial systems, maintaining regulatory compliance, and protecting its reputation. Through strong analytical skills, attention to detail, and proactive engagement, the Financial Crime Associate helps enable sustainable growth in a secure and compliant environment.

What you’ll be doing

• Conduct initial reviews of alerts generated from transaction monitoring systems
• Perform customer due diligence (CDD) and support enhanced due diligence (EDD) where required
• Assist with screening customers and transactions against sanctions, PEP, and adverse media lists
• Support the investigation of fraud cases, including analysing account activity, verifying customer information, and liaising with internal teams or external parties where required
• Escalate suspicious activity to senior analysts with clear and structured rationale
• Maintain accurate and complete case records in line with audit and regulatory expectations
• Assist with periodic reviews of existing customers to ensure ongoing compliance
• Follow internal policies, how to guides, and risk frameworks consistently

What we think you’ll need

• Basic understanding of financial crime risks (AML, fraud, sanctions)
• Strong analytical and problem-solving skills with attention to detail
• Ability to assess information critically and make risk-based decisions
• Good written and verbal communication skills, with ability to clearly articulate findings and rationales
• Organised, with the ability to manage multiple tasks and deadlines in a fast-paced environment
• Proficiency in Microsoft Office (especially Excel)
• Ability to investigate and interpret transactional and customer data to identify suspicious patterns
• High level of integrity and professionalism
• Willingness to learn and develop in financial crime compliance
• Comfortable working in a fast-paced, evolving environment
• Team player with a collaborative approach to working with different departments
• Proactive mindset with the ability to take initiative and identify areas for improvement

Liberis is an equal opportunities employer. We welcome applications from all candidates, including individuals with disabilities and provide reasonable adjustments as required.

About Salary Finance

Salary Finance is one of the UK’s fastest growing free employee benefits.

Who we are:

Salary Finance has grown from an idea in 2015 to a breakthrough FinTech platform and movement today. We support a community of 4M employees across 575 clients (inc 20% of the FTSE 100) in the UK and US, and provide a suite of financial employee benefits, to help employees improve their financial health and happiness. Our platform provides salary-linked savings, loans, pay advances, insurance and financial education. We are a company with 200 brilliant and passionate colleagues in 3 countries and to have the backing of great investors (Blenheim Chalcot, Legal & General, Experian, Goldman Sachs, Royal London) with £100M in equity and £500M in debt funding raised to-date.

Our social mission is deeply intertwined with our expertise in financial technology. All of the benefits we offer—simple savings, early access to earned pay, affordable loans, and insurance—are fully accessible via our custom-built digital platform. This allows us to deliver the simplest, quickest, and most secure customer journeys possible.

We have received 70+ recognitions for our products and societal contributions. Among them, we are particularly proud to have been recognized as ‘Responsible Business of the Year’ by The Prince’s Responsible Business Network (BITC), in addition to being awarded ‘Best Financial Wellbeing Provider’, ‘Ethical Financial Services Provider of the Year’ and ‘Consumer Champion of the Year’ in 2020 alone.

The role

As a Customer Service Associate at Salary Finance, you will be a crucial part of our customer operations team, ensuring that our regulatory communications are handled efficiently, and our customers receive exceptional support. You will collaborate closely with the Customer Service Manager and the London customer operations team, contributing to the development and enhancement of our customer service processes.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via live chat and email, ensuring a seamless and positive customer experience.
• Diagnose and resolve customer queries related to loan applications, payments, and account updates.
• Interpret and explain company policies, financial products, and service terms accurately to customers.
• Maintain detailed and accurate records of all customer interactions and resolutions in the CRM system.
• Prioritize and escalate unresolved or complex issues to relevant departments (e.g., tech support) in a timely manner and follow up diligently, providing regular status updates to customers.
• Troubleshoot basic technical issues (e.g., login problems, document upload errors) and collaborate with the tech team to report and resolve system-related issues.
• Ensure compliance with data protection regulations (e.g., GDPR) when handling sensitive information.
• Adhere to standard operating procedures (SOPs) and service-level agreements (SLAs) to meet performance benchmarks.
• Identify recurring customer issues and share insights with the operations and product teams for process improvements.
• Suggest enhancements to FAQs or knowledge base articles to reduce repetitive inquiries.
• Promote customer retention by delivering exceptional service and building trust.
• Share best practices and customer insights with colleagues to enhance team performance.
• Participate in training sessions to stay updated on product changes, new processes, and compliance guidelines.

About you

The ideal candidate will have a track-record in delivering results in a fast-moving business and hence be comfortable with change and uncertainty. Excellent stakeholder management experience is essential to being successful in this role.

Required Skills:

• You enjoy interacting with customers daily, both over the live chat and by email You have an upbeat approach and can think on your feet.
• You have exceptional organisational and time management skills, the ability to perform smoothly and consistently in a fast-paced environment.
• You are a detail-oriented perfectionist who loves to take on a complex task and gets it done, every time.
• You are passionate about technology and social impact and want to help build a business that delivers a meaningful difference to society.
• You are resilient, empathetic, collaborative, and self-motivated.
• You have experience in a customer or client facing environment.
• You delight in solving problems and going above and beyond to treat customers fairly and leave them feeling valued.
• You have excellent communication skills and can present complex details, concepts, and information in an easy-to-understand format.
• You have an intermediate knowledge of Google Sheets and Excel and able to Manipulate data.

Preferred Skills:

• Customer service experience in a financial services, technology, or employee benefits company.
• Experience of working in a regulated environment.
• You are familiar with CRM systems Knowledge of G Suite Advanced Excel skills.
• You have knowledge of TCF, the Data Protection Act/GDPR, CCA and Anti Money Laundering procedures.

Education Qualification:

• High School Diploma and Above.

About Blenheim Chalcot

Blenheim Chalcot is one of the leading venture builders in the world. We have been building exciting and disruptive businesses for over 26 years across sectors including FinTech, EdTech, GovTech, Media, Sport, Charity and more. These companies are all GenAI enabled and are some of the most innovative companies in the UK and increasingly around the world.

The BC team in India has been instrumental to the growth and success of Blenheim Chalcot. Established in 2014, Blenheim Chalcot India serves as a pivotal launchpad for those aiming to make a difference in the realm of innovation and entrepreneurship.

Blenheim Chalcot India is driven by a mission to empower visionaries to lead, innovate, and build disruptive solutions. We support our diverse portfolio of ventures and create impactful solutions that shape global trends. We provide a range of services to help new business get off the ground, including technology, growth (marketing and sales), talent, HR, finance, legal and tax, plus so much more!

One of our FinTech ventures, Salary Finance is scaling fast and we’re looking to hire high energy, motivated and curious talent to support them on that journey!

About Salary Finance

Salary Finance is one of the UK’s fastest growing free employee benefits.

Who we are:

Salary Finance has grown from an idea in 2015 to a breakthrough FinTech platform and movement today. We support a community of 4M employees across 575 clients (inc 20% of the FTSE 100) in the UK and US, and provide a suite of financial employee benefits, to help employees improve their financial health and happiness. Our platform provides salary-linked savings, loans, pay advances, insurance and financial education. We are a company with 200 brilliant and passionate colleagues in 3 countries and to have the backing of great investors (Blenheim Chalcot, Legal & General, Experian, Goldman Sachs, Royal London) with £100M in equity and £500M in debt funding raised to-date.

Our social mission is deeply intertwined with our expertise in financial technology. All of the benefits we offer—simple savings, early access to earned pay, affordable loans, and insurance—are fully accessible via our custom-built digital platform. This allows us to deliver the simplest, quickest, and most secure customer journeys possible.

We have received 70+ recognitions for our products and societal contributions. Among them, we are particularly proud to have been recognized as ‘Responsible Business of the Year’ by The Prince’s Responsible Business Network (BITC), in addition to being awarded ‘Best Financial Wellbeing Provider’, ‘Ethical Financial Services Provider of the Year’ and ‘Consumer Champion of the Year’ in 2020 alone.

What we can offer you

• Be part of the World’s Leading Digital Venture Builder
• Have the opportunity to be a part of and learn from the incredible diverse talent in BC
• Be exposed to the right mix of challenges, within a culture that promotes continuous learning and development and opportunity to work with Gen AI
• A fun and open, if a little cricket obsessed, atmosphere – we own the Rajasthan Royals IPL team!
• 24 days of annual leave &10 public holiday days
• Private Medical for you and your immediate family & Life Insurance for yourself

Important

At Blenheim Chalcot, we strive to create an environment where differences are not only accepted but greatly valued; where everyone can make the most of their capabilities and potential. We promote meritocracy, competence and the sharing of ideas and opinions. We are driven by data and believe the diversity, agility, generosity, and curiosity of our people is what sets us apart as an organisation. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talent.

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. 

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. 

We are proud of: 

• The work we do and the innovation we drive 
• Our values of share, care and dare 
• A workplace culture that fosters creativity, diversity and autonomy 
• Our borderless, global framework, which enables seamless collaboration 

The role  

As a Data Architect, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 10+ YEARS of experience, a growth mindset and a drive to make a lasting impact. 

You will thrive in this role if you are: 

• A curious problem solver who challenges the status quo 
• A collaborator who values teamwork and knowledge-sharing 
• Excited by the intersection of technology, creativity and data 
• Experienced in Agile methodologies and consulting (a plus) 

Role responsibilities

Must have qualifications

To be considered for this role, you must meet the following essential qualifications:

• Bachelor's or Master's degree in Computer Science, Information Systems, Data Engineering, or equivalent professional experience
• 10+ years of progressive experience in data architecture, data platform engineering, or enterprise BI/analytics roles
• Demonstrable experience as a lead data architect on at least two large-scale enterprise data platform programmes
• 3NF — operational and transactional layer design
• Dimensional modelling — Kimball star/snowflake, slowly changing dimensions
• Data Vault 2.0 — hubs, links, satellites, business keys
• Data mesh & domain-oriented data product design
• Architecture Decision Records (ADRs) and C4 modelling
• Data contract design — schema, SLAs, versioning
• Data catalogue & metadata management design
• Data quality framework design and governance policy
• BigQuery — advanced design, partitioning, clustering, BI Engine
• Dataflow (Apache Beam) — streaming and batch architecture
• Cloud Composer / Airflow — orchestration design
• Pub/Sub — event-driven data product patterns
• Dataplex — data cataloguing, lineage, data quality
• Vertex AI Pipelines — ML feature pipeline integration
• Cloud Storage — data lake zone design (raw/curated/serving)
• Terraform — IaC standards and landing zone design
• Databricks Lakehouse — medallion architecture, zone design
• Delta Lake — ACID, time travel, schema evolution, Z-ordering
• Unity Catalog — governance, lineage, access control, data products
• Databricks Workflows and Asset Bundles — lifecycle automation
• PySpark — advanced optimization, broadcast, AQE, dynamic pruning
• dbt on Databricks — transformation layer standards
• Databricks on GCP — cluster policy, instance pools, cost governance
• MLflow — model registry integration with data product layer
• Unity Catalog — fine-grained access, row/column security
• Dataplex — data mesh governance on GCP
• Data lineage — column-level lineage design and tooling
• GDPR, data residency, and privacy-by-design principles
• Data stewardship operating models
• Metadata standards — Dublin Core, OpenLineage, OpenMetadata
• Google Cloud Professional Data Engineer or Professional Cloud Architect certification
• Databricks Certified Professional Data Engineer or Databricks Certified Associate Developer for Apache Spark
• TOGAF, Zachman, or equivalent enterprise architecture framework certification.

Nice to have qualifications  

• Azure Synapse / Microsoft Fabric — cross-cloud architecture experience
• Apache Iceberg or Apache Hudi — open table format evaluation and migration experience
• Event-driven architecture — Apache Kafka, Confluent Cloud, or Pub/Sub advanced patterns
• Generative AI integration patterns — RAG pipelines, vector stores (AlloyDB, Vertex AI Vector Search), LLM-as-data-product
• Exposure to composable commerce data models — product, pricing, inventory, order domains (commercetools, SFCC, SAP Commerce)
• Experience in luxury, retail, or FMCG verticals — multi-brand data architectures, PIM/DAM integration patterns
• OpenMetadata or Collibra — enterprise-grade data catalogue implementation
• Familiarity with Salesforce Marketing Cloud data connectors or Customer Data Platforms (CDPs)
• Google Cloud Professional Machine Learning Engineer
• CDMP (Certified Data Management Professional) — DAMA certification
• HashiCorp Terraform Associate

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. 

Commitment to reaching all kinds of people 

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. 

The benefits  

This is a Fulltime position based in Bengaluru. 

Beyond a competitive compensation package, we offer: 

• Flexibility, with remote and hybrid work options (country-dependent) 
• Career advancement, with international mobility and professional development programs 
• Learning and development, with access to cutting-edge tools, training and industry experts 

Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process. 

Your application process

Once you apply, our Talent Acquisition team will review your application. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.

⚠️ Beware of recruitment fraud!

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. 

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. 

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. 

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. 

Are you ready to create what’s next? Join us.

Position Summary:

We are seeking a Solution Architect – (AI Infrastructure & Hybrid Cloud) to lead the strategic design, architecture, and deployment of large-scale, enterprise-grade Red Hat OpenShift and Kubernetes environments. As a technical authority at the L4 level, you will be responsible for defining the blueprint of our cloud-native infrastructure, ensuring it is secure, scalable, and highly automated.
The ideal candidate acts as the bridge between traditional infrastructure and modern DevOps, serving as the lead design authority for global clients. You will collaborate with Network and Firewall Architects to build a unified fabric where containerized workloads, legacy data centers, and hybrid cloud environments coexist seamlessly through advanced automation and Infrastructure-as-Code (IaC).

Key Responsibilities:

• Architect and Design Enterprise OpenShift Solutions: Lead the high-level design (HLD) and low-level design (LLD) for multi-tenant Red Hat OpenShift and Kubernetes clusters across on-prem and hybrid cloud environments.
• Define the technology stack, standards, and blueprints for deploying AI solutions across global, multi-region public clouds (AWS/Azure/GCP) and diverse on-premise hardware.
• Oversee the successful end-to-end rollout of critical services including AI SOC, OpenShift AI, and AI-based Cybersecurity Log Optimization.
• Drive Network DevOps Strategy: Define and standardize the automation roadmap using Ansible, Terraform, and Python to achieve "Zero-Touch" infrastructure provisioning and configuration.
• Lead Customer & Stakeholder Engagement: Act as the primary technical consultant for global clients, leading design workshops, architecture validation, and executive-level technical reviews.
• Integrate Advanced AI apps, Networking & Security: Collaborate with Pre-sales, AI application developers & Engineers, Firewall Architects to design secure AI agents & use cases, container networking (CNI) models, implementing Zero-Trust security, service mesh (Istio), and micro-segmentation within OpenShift environment.
• Optimize Hybrid Infrastructure: Oversee the seamless integration of OpenShift with physical networking (Cisco ACI, VXLAN) and virtualized platforms (RHEL-V, VMware ESXi).
• GPU & Hardware Orchestration: Design and manage hardware acceleration using the NVIDIA GPU Operator and Node Feature Discovery (NFD). Implement Multi-Instance GPU (MIG) and time-slicing to optimize resource utilization across multi-tenant clusters.
• Establish CI/CD Governance: Architect robust CI/CD pipelines (Jenkins, GitLab CI, GitHub Actions) for infrastructure and application delivery, ensuring compliance and security are baked into the workflow.
• Lead Observability & Reliability: Design comprehensive monitoring and logging architectures using Prometheus, Grafana, and ELK stack to ensure 99.99% availability of cluster services.
• Mentorship & Technical Leadership: Guide and mentor L2/L3 engineers, providing expert-level escalation support and establishing best practices for the DevOps and Network teams.
• Innovation & R&D: Evaluate and introduce emerging technologies such as Advanced Cluster Management (ACM), Advanced Cluster Security (ACS), and Cloud-Native Networking (OVN-Kubernetes).

Basic Qualifications:

• Bachelor’s or master’s degree in computer science, Engineering, or a related field
• 10+ years of progressive experience in systems architecture, infrastructure engineering, or network DevOps.
• Expert/Architect-level proficiency in OpenShift (RHOS), and Kubernetes architecture in large-scale production environments.
• Experience architecting hybrid-cloud OpenShift solutions involving AWS (ROSA), Azure (ARO), or Google Cloud.
• Proven track record in Automation & IaC: Mastery of Ansible, Terraform, and Git-based workflows to manage complex infrastructures.
• Deep understanding of Linux (RHEL) Internals: Mastery of kernel networking, storage drivers (CSI), and container runtimes (CRI-O).
• Strong Network Background: In-depth knowledge of BGP, VXLAN, and EVPN as they apply to connecting containerized workloads to physical data center fabrics.
• Experience in "Architecture as Code": Ability to develop and maintain compliance artifacts, design validation reports, and automated documentation.
• Excellent Leadership Skills: Demonstrated ability to manage high-stakes customer relationships and lead cross-functional technical teams

Preferred Qualifications:

• Certifications: Red Hat Certified Architect (RHCA), Red Hat Certified Specialist in OpenShift (Administration/Development), or CKA/CKS (Certified Kubernetes Administrator/Security), AWS/GCP Certified DevOps Engineer, AWS Certified SysOps Administrator, HashiCorp Certified: Terraform Associate
• Red Hat Certified OpenShift Administrator, AWS Certified AI Practitioner, Certified Information Systems Security Professional (CISSP), Certified Cloud Security Professional (CCSP)
• Security Focus: Exposure to DevSecOps tools (e.g., Quay, StackRox) and zero-trust framework implementation
• Legacy Integration: Familiarity with Cisco ACI, Arista CloudVision, or Juniper Apstra for end-to-end automation integration
• Red Hat OpenShift AI (ROAI) expertise will be preferred
• Familiarity with LLM deployment requirements and vector database infrastructure
• Background in Cybersecurity infrastructure (SIEM, SOAR, SOC & VAPT platforms)
• Experience with MLOps infrastructure (Kubeflow, MLflow) and high-speed telemetry pipelines

Simtra BioPharma Solutions (Simtra) is a world-class Contract Development Manufacturing Organization, partnering with pharmaceutical and biotech companies to bring their sterile injectable products to market. With facilities in Bloomington, Indiana, US and Halle/Westfalen, Germany, we offer a wide range of delivery systems including pre-filled syringes, liquid/lyophilized vials, diluents for reconstitution, powder-filled vials and sterile crystallization.  

Our product types include biologics and small molecules, cytotoxics, highly potent compounds, diluents for reconstitution and vaccines – which are all directly injected into patients worldwide.  As such, there is a strong emphasis on quality and continuous improvement at Simtra.  We hold ourselves to the highest quality and regulatory standards.

While our primary focus is cGMP manufacturing, we offer many support services including formulation and development, lyophilization optimization, global regulatory support and secondary packaging.  Our teams are driven to help clients scale, innovate and bring life-changing medicines to patients worldwide.

Why join Team Simtra? Because we:

Make it HAPPEN – We bring a growth mindset to every opportunity, developing new skillsets and exceeding our expectations and those of our customers.

Make it TOGETHER – We work as one, respecting each voice and tapping into our unique strengths across teams—so we can solve problems in new ways.

Make it RIGHT – We hold ourselves to a high standard of excellence, fulfilling our commitments to the customer, their patients, and our team members.

Make it COUNT – We take pride in our day-to-day work, knowing the impact we make – taking on challenges big and small to improve patient health.

This role:

The Manufacturing Science and Technology (MSAT) role is part of a team of experienced pharmaceutical professionals responsible for the technical onboarding and process development of new drug product projects at Simtra. This includes designing the process(es) required for the new project. The Tech Transfer Senior Associate will work closely with a cross-functional group consisting of Program Management, Sales, Supply Chain, Process Validation, Research and Development (R&D), and others, during development and transfer of new projects to Simtra. This position is 100% onsite at the Bloomington facility and reports to the Sr. Technical Transfer Manager.

The responsibilities:

• Lead the onboarding and process development activities for the manufacture of new drug products, including the supporting development studies
  • Lead the cross-functional team through technical activities, development studies and PPQ batches
  • Create technical transfer documents supporting this goal [Technical Transfer Plan, Process Development studies (i.e. mixing studies, filtration studies, purge studies, etc.), Demonstration batch records, PPQ master batch record]
  • Heavy participation/co-lead with Process Validation representative on PPQ strategy and protocol development
  • Lead during hand-off to the commercial team following PPQ batches
• Provides technical support to daily manufacturing operations while being visible on the manufacturing floor and resolving issues during manufacturing
• Leads process improvement activities
• Independently conduct Non-Conformance Report (NCR) investigations and create, provide ownership, and implementation of Corrective Actions/Preventive Actions (CAPA)
• Change Control Management (CCM) owner and impact assessment
• Ownership of Fill Volume Dosing Qualification (FVOQ) documentation
• Critical evaluation of product impact and responsible for advising if product meets release criteria and regulatory requirements
• Participates in new project reviews to determine acceptable fit
• Reviews Master Batch Records of junior colleagues and provides guidance
• Independently represents Simtra in regulatory, client and internal audits as product/process Subject Matter Expert (SME). Ownership of audit responses and related CAPAs
• Participates independently in client calls and on-site visits to discuss and set strategy for projects and issue resolutions
• Standard Operating Procedures (SOP) owner & process subject matter expert (SME)
• Perform filter troubleshooting
• Develop and present in-depth SME courses on pharmaceutical industry topics
• Mentors new hires in Technical Services Department and helps with training and on-boarding

Required qualifications:

• BS degree, preferably in a science or engineering related field
• 7+ years pharmaceutical manufacturing experience
• 3+ years of applicable Technical Transfer/Process Development experience
• In-depth knowledge of systems and equipment - including scales, mixing systems and mixing monitoring methods, aseptic formulations, fill volume limit setting, disposable formulation technology, homogeneity testing, control charting, identification and response to trends
• Expertise in aseptic processing, sterile filtration, and Process Validation
• Microsoft Office Suite advanced proficiency Word, Excel, and Outlook
• Knowledge and ability to use enterprise software (JDE, BPLM, Minitab, Trackwise, etc.)

Physical / safety requirements:

• Duties will require overtime work on occasion, including nights and weekends
• Position requires sitting for long hours but may involve walking or standing for periods of time
• Must be able to qualify for Grade A/B area gowning
• Must be able to wear applicable personal protective equipment (PPE)

In return, you’ll be eligible for [1]:

• Day One Benefits
  • Medical & Dental Coverage
  • Flexible Spending Accounts
  • Life and AD&D Insurance
  • Supplemental Life Insurance
    • Spouse Life Insurance
    • Child Life Insurance
  • Short and Long-Term Disability Insurance
  • 401(k) Retirement Savings Plan with Company Match
  • Time Off Program
    • Paid Holidays
    • Paid Time Off
    • Paid Parental Leave and more
  • Adoption Reimbursement Program
  • Education Assistance Program
  • Employee Assistance Program
  • Community and Volunteer Service Program
• Additional Benefits
  • Voluntary Insurance Benefits
    • Vision Coverage
    • Accident
    • Critical Illness
    • Hospital Indemnity Insurance
    • Identity Theft Protection
    • Legal and more
  • Onsite Campus Amenities
    • Workout Facility
    • Cafeteria
    • Credit Union

[1] Current benefit offerings are in effect through 12/31/24

Disclaimer

This job description is intended to provide the minimum knowledge, skills and abilities necessary to perform the job.  It may not be inclusive of all the duties and responsibilities of the job.  Simtra reserves the right to make modifications based on business requirements.

Equal Employment Opportunity

Simtra is proud to be an equal opportunity employer. Simtra evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
                                                                                                                                                            
EEO is the Law 
EEO is the law - Poster Supplement 
Pay Transparency Policy

Data Privacy

To learn more about Simtra's approach to data privacy, please review the Simtra Recruitment Platform Global Privacy Policy:

https://biopharmasolutions.baxter.com/simtra-recruitment-platform-privacy-policy

Simtra BioPharma Solutions (Simtra) is a world-class Contract Development Manufacturing Organization, partnering with pharmaceutical and biotech companies to bring their sterile injectable products to market. With facilities in Bloomington, Indiana, US and Halle/Westfalen, Germany, we offer a wide range of delivery systems including pre-filled syringes, liquid/lyophilized vials, diluents for reconstitution, powder-filled vials and sterile crystallization.  

Our product types include biologics and small molecules, cytotoxics, highly potent compounds, diluents for reconstitution and vaccines – which are all directly injected into patients worldwide.  As such, there is a strong emphasis on quality and continuous improvement at Simtra.  We hold ourselves to the highest quality and regulatory standards.

While our primary focus is cGMP manufacturing, we offer many support services including formulation and development, lyophilization optimization, global regulatory support and secondary packaging.  Our teams are driven to help clients scale, innovate and bring life-changing medicines to patients worldwide.

Why join Team Simtra? Because we:

Make it HAPPEN – We bring a growth mindset to every opportunity, developing new skillsets and exceeding our expectations and those of our customers.

Make it TOGETHER – We work as one, respecting each voice and tapping into our unique strengths across teams—so we can solve problems in new ways.

Make it RIGHT – We hold ourselves to a high standard of excellence, fulfilling our commitments to the customer, their patients, and our team members.

Make it COUNT – We take pride in our day-to-day work, knowing the impact we make – taking on challenges big and small to improve patient health.

This role:

The Senior Technical Transfer Associate (MSAT) is part of a team of experienced pharmaceutical professionals responsible for the technical onboarding and process development of new drug product projects at Simtra. This includes designing the process(es) required for the new project. The Tech Transfer Senior Associate will work closely with a cross-functional group consisting of Program Management, Sales, Supply Chain, Process Validation, Research and Development (R&D), and others, during development and transfer of new projects to Simtra. This position is 100% onsite at the Bloomington facility and reports to the Sr. Technical Transfer Manager.

The responsibilities:

• Lead the onboarding and process development activities for the manufacture of new drug products, including the supporting development studies
  • Lead the cross-functional team through technical activities, development studies and PPQ batches
  • Create technical transfer documents supporting this goal [Technical Transfer Plan, Process Development studies (i.e. mixing studies, filtration studies, purge studies, etc.), Demonstration batch records, PPQ master batch record]
  • Heavy participation/co-lead with Process Validation representative on PPQ strategy and protocol development
  • Lead during hand-off to the commercial team following PPQ batches
• Provides technical support to daily manufacturing operations while being visible on the manufacturing floor and resolving issues during manufacturing
• Leads process improvement activities
• Independently conduct Non-Conformance Report (NCR) investigations and create, provide ownership, and implementation of Corrective Actions/Preventive Actions (CAPA)
• Change Control Management (CCM) owner and impact assessment
• Ownership of Fill Volume Dosing Qualification (FVOQ) documentation
• Critical evaluation of product impact and responsible for advising if product meets release criteria and regulatory requirements
• Participates in new project reviews to determine acceptable fit
• Reviews Master Batch Records of junior colleagues and provides guidance
• Independently represents Simtra in regulatory, client and internal audits as product/process Subject Matter Expert (SME). Ownership of audit responses and related CAPAs
• Participates independently in client calls and on-site visits to discuss and set strategy for projects and issue resolutions
• Standard Operating Procedures (SOP) owner & process subject matter expert (SME)
• Perform filter troubleshooting
• Develop and present in-depth SME courses on pharmaceutical industry topics
• Mentors new hires in Technical Services Department and helps with training and on-boarding

Required qualifications:

• BS degree, preferably in a science or engineering related field
• 7+ years pharmaceutical manufacturing experience
• 3+ years of applicable Technical Transfer/Process Development experience
• In-depth knowledge of systems and equipment - including scales, mixing systems and mixing monitoring methods, aseptic formulations, fill volume limit setting, disposable formulation technology, homogeneity testing, control charting, identification and response to trends
• Expertise in aseptic processing, sterile filtration, and Process Validation
• Microsoft Office Suite advanced proficiency Word, Excel, and Outlook
• Knowledge and ability to use enterprise software (JDE, BPLM, Minitab, Trackwise, etc.)

Physical / safety requirements:

• Duties will require overtime work on occasion, including nights and weekends
• Position requires sitting for long hours but may involve walking or standing for periods of time
• Must be able to qualify for Grade A/B area gowning
• Must be able to wear applicable personal protective equipment (PPE)

In return, you’ll be eligible for [1]:

• Day One Benefits
  • Medical & Dental Coverage
  • Flexible Spending Accounts
  • Life and AD&D Insurance
  • Supplemental Life Insurance
    • Spouse Life Insurance
    • Child Life Insurance
  • Short and Long-Term Disability Insurance
  • 401(k) Retirement Savings Plan with Company Match
  • Time Off Program
    • Paid Holidays
    • Paid Time Off
    • Paid Parental Leave and more
  • Adoption Reimbursement Program
  • Education Assistance Program
  • Employee Assistance Program
  • Community and Volunteer Service Program
• Additional Benefits
  • Voluntary Insurance Benefits
    • Vision Coverage
    • Accident
    • Critical Illness
    • Hospital Indemnity Insurance
    • Identity Theft Protection
    • Legal and more
  • Onsite Campus Amenities
    • Workout Facility
    • Cafeteria
    • Credit Union

[1] Current benefit offerings are in effect through 12/31/24

Disclaimer

This job description is intended to provide the minimum knowledge, skills and abilities necessary to perform the job.  It may not be inclusive of all the duties and responsibilities of the job.  Simtra reserves the right to make modifications based on business requirements.

Equal Employment Opportunity

Simtra is proud to be an equal opportunity employer. Simtra evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
                                                                                                                                                            
EEO is the Law 
EEO is the law - Poster Supplement 
Pay Transparency Policy

Data Privacy

To learn more about Simtra's approach to data privacy, please review the Simtra Recruitment Platform Global Privacy Policy:

https://biopharmasolutions.baxter.com/simtra-recruitment-platform-privacy-policy

Why Join Our Team:

• Be a part of a team that supports and encourages each other.
• Growth Opportunities: 80% of our Store Managers started as a Store Associate
• Flexible Schedule: Everyone deserves a work-life balance
• Paid Time Off: Get paid to relax and recharge
• Weekly Pay: Convenience of weekly paychecks
• Retirement Plan: We offer an amazing opportunity for your future retirement with a 6% match.

We are hiring Snack Experts (other places may call them Store Associates) that are:

• Customer Service Superstar: Be the friendly face that greets all of our customers.  Offer assistance, answer questions and help customers achieve great customer experience
• Sales Floor Guru: Help keep our shelves and coolers stocked
• Tour Guides: Knowing where all of our customers favorite items are located will make you the "go to" expert  
• Cash Handling Pro: Manage the cash register, handle transactions accurately and keep a seamless flow for our customers
• Team Player: Work with other team members and lend a hand when needed
• Cleaning machines: Take pride in your store by keeping the inside and outside clean and inviting.
• Upselling Ace: Master the art of upselling and suggestive selling, elevating the customers experience by recommending products and bargain buys.
• Other Duties as Assigned

 Physical Requirements:

• Must be able to reach, stand and move about for at least 12 hours at a time
• Must be able to use a ladder, lift and move objects up to 50 lbs. or more
• Must have basic math and computer skills

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job.  Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.  The duties and responsibilities in this job description may be subject to change at any time.

Why Join Our Team:

• Be a part of a team that supports and encourages each other.
• Growth Opportunities: 80% of our Store Managers started as a Store Associate
• Flexible Schedule: Everyone deserves a work-life balance
• Paid Time Off: Get paid to relax and recharge
• Weekly Pay: Convenience of weekly paychecks
• Retirement Plan: We offer an amazing opportunity for your future retirement with a 6% match.

We are looking for an Food Service Manager that can be a:

• Customer Service Superstar: Be the friendly face that greets all our customers.  Offer assistance, answer questions and help customers achieve great customer experience
• Team player to ensure store environment is friendly and inviting to employees and guest
• Master Trainer to all store employees on food service procedures and safety
• Business savy to increase sales and profits for all food service program
• Creator of a friendly and positive work environment for employees.
• Serv Safe Certified
• Other Duties as Assigned

 Physical Requirements:

• Must be able to reach, stand and move about for at least 12 hours at a time
• Must be able to use a ladder, lift and move objects up to 50 lbs. or more
• Must have basic math and computer skills

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job.  Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.  The duties and responsibilities in this job description may be subject to change at any time.

**This is a hybrid position that requires 2 days per week in the office at our Bangalore location**

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

•  Reviews product images and identifies information required for accurate data capture. 
• Selects the appropriate attributes to be completed for the product and ensures that the information matches the packaging while meeting formatting standards. 
•  Enters all necessary data for required attributes. Ensures data quality expectations are met within product records by proofreading work and following Syndigo Data Capture guidelines. 
•  Achieves 95% accuracy rate or higher. 
•  Works on achieving the team goal of 100% accuracy on nutrition and ingredient information. 
•  Meets minimum daily production task goals while working towards improving quality and speed. 
•  Fluency is indicated by a daily average of 45+ products 
• Completes all assigned tasks in a timely manner. 
•  Assists the team to meet 99% on-time goal. 
• Regularly pivots between tasks and services – minimum requirement of fluency for one Core service area within 12 months. 
•  Fluency = the ability to capture data and QA data for all necessary product types in service. 
•  Areas of service include, but are not limited to: 
  • Intake Coding
  • Profiling
  • Custom Coding
  • Multi-Language Coding  
  • Audits posted product data for consistency and accuracy as requested.
  • Comply with all team operational process requirements to ensure efficient communication and completion of workload.
  • Works to maintain a minimum typing speed of 50+ words per minute in English.
  • Works to become familiar with various product types and brands to ensure proper product processing.

WE SHOULD TALK IF THIS SOUNDS LIKE YOU    

• Strong reading comprehension, grammar, spelling, and analytical skills 
• Good oral and written English communication skills 
• Proficiency and accuracy in the use of standard keyboard/data entry tools 
• Ability to adapt to changing technologies and requirements
• Comfortable with ambiguity
•  Flexibility in schedule to allow for the production workflow to stay consistent.
• Any Graduate/ Diploma.
• Minimum typing speed of 50 WPM in English
• Advanced proofreading skills
• Proven high attention to detail

**This is a hybrid role, requiring 2 days per week in our Bangalore office**

Reporting directly to the Director of Engineering, the Lead Engineer will guide the design and implementation of the software solutions under the User Generated Content (UGC) business division. Our teams work across the front-end (React & Elm), backend (Java/Kotlin), Data (Snowflake, dbt, Tableau), DevOps, and QA. We need a seasoned engineer who can shape the long-term design of our system. This person will guide our teams in architecting product features in a way that moves us towards that vision. We have a team-oriented culture, value collaboration, self-direction, and continuous improvement. We learn from our experiences to always improve, and we have fun and celebrate our successes.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

• Establish and champion the high-level, long-term architectural strategy for the UGC division’s suite of products
• Ensure software architecture aligns with the established technical strategy by establishing an Architecture Review Committee
• Advocate regulatory compliance, security policies, and processes in adherence to Industry standards and 1World Sync guidelines
• Drive continuous upgrades and enhancements of the various frameworks and tools used by the applications and the team.
• Assess, identify, and mitigate common issues in the operations of the software suite preemptively
• Develop the engineering team's capability in architectural design and implementation through mentorship and enablement
• Lead the research, evaluation, and adoption of new technologies to advance and upgrade our solutions.
• Partner with product and business leadership to ensure the technical strategy effectively addresses customer requirements and business goals
• Drive enhancements in engineering-wide practices, including CI/CD, testing, monitoring, security, and developer experience tooling

WE SHOULD TALK IF THIS SOUNDS LIKE YOU 

• 10+ years of software development experience
• 7+ years of full-stack application development using Object oriented programming(Kotlin, Java) and modern frameworks
• 3+ years of experience designing and implementing solutions with AWS
• 3+ years of experience with event-driven development (SQS, SNS, Kafka, Kinesis, Pub/Sub) and idempotent patterns
• 5+ years of experience developing APIs for front-end applications
• 5+ years of experience with relational databases (PostgreSQL, MySQL) and large data sets
• 3+ years of experience leveraging and maintaining CI/CD tooling (CircleCI, GitHub Actions)
• 3+ years of experience leveraging infrastructure as code using Terraform
• Experience leveraging automated database DDL (Liquibase, Flyway) (preferred but not required)
• Experience with object data stores (AWS S3, Azure Blob Storage, GCP Cloud Storage) and/or document data stores (AWS DynamoDB, MongoDB, NoSQL) (preferred but not required)
• Experience building containerized applications (Docker) and deploying them to orchestration (AWS ECS, Kubernetes, Docker Swarm) (preferred but not required)
• Experience with Data engineering and Analytics (Snowflake, dbt, Tableau) (preferred but not required)
• AWS Solutions Architect Associate Certification (preferred but not required
• BS degree in Computer Science, a similar technical field, or equivalent practical experience

Job Snapshot

Role Overview

We are looking for a strategic and hands-on HR Business Partner to serve as the single point of contact for all people matters within a designated business unit – Business Operations (Sales, Marketing, Finance, HR, amongst others). You will partner closely with business leaders to drive people strategy, employee engagement, performance & talent management, retention in a fast-paced, high-growth environment.

Key Responsibilities

Strategic HR Partnering

• Act as the single point of contact (SPOC) for all HR matters for the assigned business unit.
• Partner with BU leadership to align people strategy with business objectives, workforce planning, and org design.
• Provide data-driven HR insights by analysing trends, attrition metrics, and engagement scores to recommend actionable interventions.

Performance & Talent Management

• Drive end-to-end performance management including goal setting, reviews, calibration, and development plans to build a high-performance culture.
• Manage Sales-specific frameworks such as incentive structures, variable pay governance, and sales capability-building programs.
• Lead talent review, succession planning, and career pathing initiatives for the business unit.

Employee Relations & Engagement

• Handle employee relations, grievance management, and disciplinary processes with timely and effective resolution.
• Design and execute employee engagement programs (1-on-1s, skip-levels, town halls, pulse surveys) to enhance satisfaction and morale.
• Build early-warning systems and Reward & Recognition programs to proactively minimize critical attrition.

Change Management & Communication

• Lead change management initiatives ensuring smooth transitions and alignment with evolving business needs.
• Drive internal communication, employer branding, and policy education through creative, employee-friendly content.

Qualification, Experience & Skill Sets

Must-Have

• MBA in Human Resources or equivalent (full-time, from a reputed institute preferred).
• 8–15 years of total experience with a minimum of 5-8 years in a core HRBP role.
• Proven experience partnering with Sales / Finance teams – managing incentives, variable pay, and target-driven workforce dynamics.
• Strong expertise in performance management, employee relations, and engagement.
• Excellent stakeholder management, communication, and interpersonal skills.
• Comfort working independently in a fast-paced, high-growth tech/analytics environment.

Good-to-Have

• Prior experience in data analytics, IT services, or SaaS companies of similar scale.
• Familiarity with HR analytics tools and HRIS platforms.
• Experience in high-growth startups or mid-size product/services firms.

About Us

Sigmoid is a leading provider of Data Analytics Services, specializing in serving clients in the F500/1000 space, globally. We empower these companies to unlock the full potential of their data, make data-driven decisions, and gain a competitive edge in the market. Our innovative solutions and dedicated team of experts have made us a trusted partner for our clients worldwide.    

Title: Indirect Tax Associate 
Company: New Era Technology
Location: India (Remote)
Employment Type: Permanent | Full-Time

SUMMARY:  The Indirect Tax Associate I is an entry-level tax accounting role that will support routine tax functions that includes data exports/imports, manipulation, entry, and reconciliation. This position will mainly assist the compliance department in completing periodic return files and payments related to sales, telecommunications, excise and other indirect tax types.

 PRIMARY DUTIES:              

• Use accounting proficiency to reconcile indirect tax balances.
• Use excel proficiency to read, organize & finalize sales data.
• Use digital and analytical proficiency to navigate and research tax accounts.
• Complete global periodic indirect tax returns.
• Work with General Ledgers, other financial statements, and research tax related inquiries thereof.
• Calculate, post, and ensure accuracy of indirect tax accounts.
• Provide administrative support to the tax dept & other miscellaneous duties as assigned.

COMPETENCY:

• Ability to read and manipulate large sets of data such as Sales registers, General ledgers, Income Statements & Balance Sheets.
• Outstanding organizational, analytical, and written communication skills.
• Connects well with others and highly collaborative team approach to work.
• Excellent individual initiative and objective-oriented drive.
• Ability to handle difficult situations with a high degree of diplomacy and composure.
• Bilingual (English a must)

REQUIRED EDUCATION:

• Bachelor’s degree (or equivalent) in Finance or Accounting. An Associate’s degree in accounting may be considered with the appropriate experience.

EXPERIENCE REQUIRED:

• If Bachelor’s degree or equivalent, No minimum professional experience required.
• If Associate’s degree or equivalent, 2 years of professional experience in general accounting duties including journal entry preparation and account reconciliations.
• Must be proficient in Microsoft Excel (Advanced skills are required).
• Knowledge of GAAP required.
• Experience with Microsoft Dynamics Great Plains, QuickBooks, and large ERP systems a plus.

📩 Interested candidates may share their updated resumes to:
bhargavi.chegireddy@neweratech.com

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions.  We’re going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe’s growth.

Stripe has unique operational problems resulting from both our type of scale and the type of businesses we partner with as a result of “growing the GDP of the Internet.”  Stripes leverage understanding of our products, the financial industry and money movement, and our processes to support both internal and external users. Doing so requires us to invest significant resources into building this experience ourselves.

What you’ll do

Stripe is launching Stripe Delivery Centers - a brand new global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, drive process improvement and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you! 

Responsibilities

• Work with merchants, from successful venture-backed startups to well established institutions 
• Investigate and action/triage escalations across multiple channels, while providing accurate and timely responses
• Own various operational processes that the team performs such as risk user experience reviews and handling urgent risk-related escalations from internals or Financial Partners, whilst upholding a strong commitment to process excellence and clear documentation
• Identify risk factors and trends and further report these identifiers to the wider risk team to ensure consistency in partnership
• Utilize analytics to optimize strategies which can be enforced across Stripes portfolio 
• Maintain regular communication with our cross-functional stakeholders, setting up recurring business meetings as necessary
• Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements
• Uplevel the internal understanding of Stripe’s real-world impact on users, and improve internal processes and workflows to optimize outsourcing and reduce overall escalation rates
• Build scalable solutions across Stripe to ensure Risk support best practices and standards are successfully implemented throughout the user experience
• Utilize subject-matter expertise to partner with cross-functional teams in developing and improving processes and products related to Risk UX
• Participate in monthly, quarterly, and annual business reviews for the Risk UX Operations team

Who you are

We are looking for someone passionate about improving the risk user experience, the payments ecosystem, educating other Stripes in a complex area of risk, naturally curious and has a strong desire to challenge the status quo. This person will work alongside a global team of risk analysts and strategists and build cross functional partnerships with operations, engineering, sales, treasury, vendor management teams and more!

The right candidate for this role will have a minimum of two years experience in user experience related projects and who has successfully worked on establishing and improving operational processes and user facing workflows. You will be on the front lines, handling sensitive, complex user-facing issues. You’ll leverage learnings from these user interactions to build at-scale, proactive, users-first support solutions. You’ll also help shape team strategy and execute on team objectives using complex project management, cross-functional collaboration, and data-driven decision making.

Minimum requirements

• 2+ years of experience in a customer facing role related to operations, compliance, risk, trust & safety or a similar space
• Strong communication skills and can explain highly technical topics to technical and non-technical audiences
• The ability and desire to challenge the status quo and work in a deeply ambiguous space
• Experience using data to propose creative solutions to both tactical and strategic problems
• Creativity when solving problems from a customer perspective and is pragmatic when solving them
• Deep empathy for entrepreneurs running a business, and are motivated to solve problems to empower them
• Experience analyzing user feedback patterns and use these insights to drive process and product improvements
• Experience with complex and sensitive user facing issues relating to privacy, user safety, fraud, and supportability
• Experience in SQL/Redshift
• Project/Program Management experience
• You possess experience in risk analysis, investigations or risk operations
• You have excellent English communication skills, both written and verbally
• You excel in analytical thinking and problem solving, with experience using data to make assessments / judgment 
• You enjoy working in an in-office environment with strong cross team collaboration and support
• You are able to prioritize and enjoy working in a quick-moving environment
• You are humble and have a proven track record for working well across teams and with external partners
• Flexible for weekend shifts as needed 

Preferred qualifications

• Risk experience in payments, e-commerce, or fintech mitigating digital/card-not-present risk
• Knowledge of risk schemes, risk prevention methods, and risk detection tools
• Prior risk experience across multiple industries/verticals
• Experience in a high growth technology company
• Experience working from a queue

About the Role

The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam products, and motivated by maximizing customer success and outcomes. Soft skills combined with technical skills are key in this role. As a Senior Customer Success Engineer, you are the primary technical owner driving long-term customer outcomes across the Veeam Data Platform. You’ll lead onboarding, adoption, and optimization; proactively identify churn risk, migrations, and upsell opportunities; and apply deep disaster recovery and resilience (DR&R) expertise to conduct recovery simulations, DRMM assessments, and quarterly resilience reporting for measurable customer value.

What You’ll Do

• Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels.
• Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption.
• Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform.
• Run recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports.
• Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights.
• Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders.
• Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment.
• Collaborate on marketing-informed campaigns and plays to drive adoption and expansion.
• Operate with a long-term account assignment model tied to ARR and growth potential, typically covering 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR.
• Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership.

What You’ll Bring

• 5+ years in customer-facing engineering roles focused on data backup and recovery (e.g., Technical Consulting, Pre-Sales SE, Technical Account Manager); this is a mid-level role.
• Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices.
• Strong experience designing and executing protection plans, migrations, and recovery simulations; familiarity with Veeam platform capabilities is a plus.
• VMCE certification required (may be completed post-hire within an agreed timeframe).
• Preferred industry certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert
• Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.
• Executive stakeholder engagement skills (CISO/CIO) with the ability to synthesize technical, business, and risk signals into clear recommendations.
• Excellent communication, cross-functional collaboration, and stakeholder management skills.

What You’ll Get 

• 18 paid vacation days, plus three global VeeaMe Days for self-care and 24 volunteer hours annually 
• Private medical coverage for you and up to four dependents 
• Life, accident, and disability insurance with enhanced coverage 
• Wellbeing allowance for physical and mental wellness 
• Free confidential counselling and coaching via Employee Assistance Programme (EAP)
• Meal, fuel, and transportation benefits based on work arrangement 
• Daycare reimbursement and safe cab facility for eligible employees 
• Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (LinkedIn Learning, Athena, O’Reilly) and mentoring through our MentorLab program 

#LI-TR1

About the team: 

The Customer Operations team is at the heart of Forma.ai's mission. This team has a direct impact on the growth of Forma.ai. They are results-driven and solutions-minded. 

The Customer Operations team works closely with our customers, helping them to understand and take advantage of all the features Forma.ai offers and ensuring that they get the most value from the platform.  

What you'll be doing:  

Reporting & Dashboarding

• Design, maintain, and enhance dashboards in BI tools (e.g., Looker Studio, Salesforce/HubSpot reports) to monitor marketing campaign performance, sales pipeline health, lead flow, and conversion metrics 
• Automate recurring reports and implement self-serve analytics capabilities for GTM teams 

Data Analysis & Insights 

• Analyze funnel performance from top-of-funnel marketing campaigns to bottom-of-funnel sales outcomes
• Provide regular insights into key KPIs like campaign ROI, customer acquisition cost (CAC), and attribution across channels
• Support A/B testing initiatives, sales activity analysis, and segmentation strategies 

Scripting & Automation 

• Write Python and SQL scripts to extract, clean, and structure data from external sources (e.g., job boards, press releases, M&A feeds, web scraping APIs)
• Build automated enrichment pipelines to augment CRM and marketing data with third-party insights (e.g., firmographics, hiring activity, technology stack, funding events) 

Data Quality & Tooling 

• Take ownership of data cleanliness and integrity across GTM systems (e.g., Salesforce, HubSpot, Databricks), including investigating issues, proposing solutions, and manually resolving historical data problems when necessary
• Maintain and improve key GTM logic — including lead scoring models, lifecycle stage transitions, attribution frameworks, and related automation rules — ensuring they are well-defined, consistent, and actionable 

What we're looking for:  

• Background in Engineering, Commerce, Mathematics and/or Statistics
• Natural curiosity about AI and emerging technologies — especially where they intersect with automation, data, and workflow orchestration across the GTM stack
• Familiarity with B2B go-to-market motions and how to measure their effectiveness
• Experience in report building, data analysis and workflow automation within a GTM tech stack (e.g. Salesforce, HubSpot, Gong, BI tools) 
• Proficiency in SQL or Python and familiarity with at least one BI tool (e.g., Power BI, Looker, Tableau)
• 3-5 years of related experience
• High achiever with a strong sense of ownership
• Ability to take ownership and run tasks in a fast-paced and evolving environment 

About The Role: Collaborating closely with the Spot Sales Team and AR Billing Team, The Collections Associate reports to the Collections Team Lead and/or Collections Manager and is responsible for ensuring their assigned customer accounts remain current and accurately reflect all financial transactions. This position plays a critical role in managing the company's accounts receivable by actively pursuing outstanding customer payments and ensuring the timely collection of all receivables.

Ideal Candidate and Qualifications (Requirements):
Candidates should have an accounting, finance, business management, or similar background. You will be highly detail oriented, possess strong communication and organization skills, and excel in a fast paced, high-volume environment.
• Associate’s degree required, bachelor’s degree preferred
• 2+ years of previous accounts receivable / collections experience in a fast paced, high-volume position in lieu of a degree
• Prior logistics industry experience a plus
• Intermediate to advanced computer knowledge required
• Must be able to sit at a desk for extended periods
• Full time, in office position

Responsibilities:
• Generate and distribute SOAs (Statement of Account) reflecting open invoices and balances due to assigned customers on a regular cadence
• Utilize customer Transportation Management Systems (TMS) to obtain invoice status updates used to reconcile against internal records
• Develop and maintain open lines of communication with assigned customer AP contacts to follow up on past due balances and secure payment commitments
• Address customer inquiries and disputes related to outstanding balances, working closely with internal departments as needed to clarify issues and expedite resolution
• Investigate and resolve instances related to unapplied cash, ensuring accurate and timely application of funds to the correct invoices

NOTE: This position is on-site M-F at our downtown Indianapolis, IN office

#LI-ZH1

Who we are:

Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty.

At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences.

For NOC Engineers, Acqueon offers a dynamic environment focused on 24/7 infrastructure and application monitoring, incident response, service reliability, and continuous improvement. Engineers work with enterprise-scale systems, ensuring uptime, optimizing performance, and maintaining strict SLA and compliance standards in a fast-paced SaaS ecosystem.

Key Responsibilities

• Ensure high availability and maximum uptime in SaaS environments by proactively monitoring and managing infrastructure, applications, and network systems using tools like Zabbix, Grafana, Prometheus, Sumo Logic, and Amazon CloudWatch.
• Proactively identify anomalies, threshold breaches, and performance bottlenecks to prevent potential incidents.
• Respond to alerts and incidents in real time, perform initial triage and troubleshooting across Windows/Linux servers, applications, and network components, validate service health (APIs/endpoints), and escalate complex issues with detailed analysis.
• Validate application availability through endpoint checks, API monitoring, and service health verification.
• Execute routine operations including system health checks, patching, maintenance, backups, and disaster recovery using cloud-native tools (e.g., AWS Backup, S3, RDS), while also monitoring resource utilization and supporting cost optimization initiatives
• Contribute to the creation, review, and continuous improvement of SOPs, runbooks, and knowledge base articles.
• Participate in Change Management and Change Control processes by implementing approved changes, validating deployments, and minimizing risk to production systems.
• Maintain accurate records in ticketing systems, ensuring proper documentation aligned with ITIL processes and audit requirements
• Participate in shift handovers, ensuring clear communication of ongoing incidents, system status, and pending actions
• Ensure strict adherence to SLAs, operational processes, security guidelines, and compliance standards

Required Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Networking, or a related field (or equivalent practical experience)
• 2–5 years of experience in a NOC, Cloud Operations, or Network Support environment
• Solid understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN concepts
• Strong knowledge of operating systems, particularly Linux and Windows environments
• Hands-on experience or familiarity with monitoring and observability tools such as Zabbix, Grafana, Prometheus, Sumo Logic, Datadog, ELK stack … etc.
• Good understanding of ITIL practices (Incident, Change, and Problem Management) in an operations environment
• Experience troubleshooting SaaS application performance, system reliability, and
• cloud-based service disruptions.
• Willingness to work in a 24/7 shift-based support model
• Effective communication and documentation skills for incident reporting, escalations, and knowledge sharing
• Working knowledge of AWS

Preferred Qualifications:

• AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified DevOps
• Engineer).
• Experience with hybrid cloud environments and on-premises-to-cloud migrations.
• Familiarity with other cloud platforms like Azure or GCP.
• Knowledge of database management (e.g., RDS, DynamoDB) and caching solutions (e.g., Redis, ElastiCache).
• Basic scripting knowledge (Shell or Python) is an advantage for automation and operational efficiency

About IRL

Researchers at UC Berkeley have identified a “100,000-year data gap” - the gulf between what trained AI language models and what physical robots actually have to learn from. Closing that gap is the defining infrastructure challenge of the physical AI era. IRL is Instawork’s answer to it. We deploy skilled workers into real commercial and residential environments - kitchens, warehouses, hotel floors, homes - to capture the high-fidelity task data that the world’s leading Robotics labs use to train their foundation models. Read more here.

Location: Bengaluru, India 

The Mission

Instawork is building the data engine for the future of physical AI. We are looking for a Global Robotics Partnership Associate to bridge the gap between world-class robotics companies, the massive scale of our labor marketplace, and the 1000s of Partners who use Instawork for skilled labor every day.

The Hustle

This is a high-octane, 60+ hour-per-week role for someone who lives to close deals. You will work directly with our CEO and Head of Robotics to hunt and secure partnerships with companies that control diverse labor forces. Your goal: integrate Instawork’s operations and tech to turn their manual labor into the high-quality training datasets needed to fuel the next generation of robotics.

Role

• Execute the Playbook: Identify and sign global partners who need Instawork’s tech to capture and structure robotic training data. Build outbound pipeline via cold calls, email, and LinkedIn. This is a full-cycle partner acquisition role, from first outreach, to collecting quality data.
• Own the Road: Expect extensive global travel to partner sites.

Who you Are: You have a "founder" mindset and Bias for Action. You don't wait for permission; you deliver results. You thrive in a high-pressure environment where the pace is fast and the expectations are higher. You are comfortable with ambiguity and fast iteration. 2+ years in Partnerships, Business Development, SDR, or inside sales, with experience owning deals beyond initial qualification.

Position Overview 

● Assisting students to complete - On boarding formalities Welcoming each student on call before the batch start date.
● Tracking individual student progress for multiple cohorts as they move through IK’s program and maximize completion rates.
● Keeping dropouts and deferrals to a minimum by offering additional guidance & support.
● Getting reviews and referrals from students. Work closely with all the internal teams to continuously improve the learning experience Maintaining daily trackers, comfortable using Google Sheets, CRM etc.
● Communicating to students via calls, email, direct message, video, or a mix of communication strategies.
● Mentoring & motivating students and connecting them to guidance coaches and career coaches as and when required.
● Serve as the single point of contact for all students queries and concerns

Requirements
● 2-7 years of experience in customer success, customer service, sales, and/or other customer-facing role.
● Experience building out and tracking information in Excel and/or data collection.
● Experience working in operations, performance coaching, and/or program management is a plus.
● Bachelor's degree in Business, Economics, Business Management and Information Systems (OMIS), or other degree in a related field is a plus & Available to work evenings PST with some morning meetings PST (US Hours)

What This Role Is

Every year, millions of students leave home to study somewhere else. For most of them, it is the most consequential decision they will ever make — the one that decides which country they will build a life in, what work they will do, who their children will grow up alongside. And almost none of them make that decision alone. They make it through a network. A counselor who understood their profile. A trusted partner organisation that knew their family and their context. A university representative who built enough confidence in that partner to be the first call when a strong candidate came through.

The quality of that network is what determines whether a student lands in the right place or somewhere close enough that they convince themselves it was right. It decides whether the institution gets the student who will thrive there, or the student who will quietly underperform for four years. Multiplied across hundreds of thousands of students, the network is not a back-office function — it is the infrastructure that decides where global talent goes.

Cialfo and BridgeU sits at the centre of that network. Used by 2,000+ schools globally, Cialfo's platform gives counselors and students the tools to navigate the university search and application process with clarity. The partner ecosystem and university relationships that sit around that platform are what convert reach into real student outcomes at scale — applications submitted, offers received, students enrolled, lives redirected.

Right now, both of those channels — the partner network and the university relationships — work. The question is whether they work as well as they could, whether they are structured for the volume that is coming, and whether the commercial architecture around them is built for long-term value or short-term throughput. That is what this role exists to answer.

The Associate Director, Partner & University Relationships owns both channels as a single global growth system. On the partner side: the network of placement and counseling partners across all key study destinations — who is in it, how they are performing, what the commercial terms look like, and where the next growth comes from. On the university side: the relationships with university representatives, built toward a model that scales globally. You will sit at the intersection of external relationships and internal execution — close enough to the operations and counseling teams to know when the partner experience is creating friction, and senior enough to fix it.

What Makes This Role Different

Most partnership roles in international education own one channel or the other — either the partner network or the university relationships. This one owns both, deliberately, because the compounding effect between them is the point.

More universities partnering with our group across more destinations makes the partner network more productive in every market — partners can offer students more options, and they can do it with the confidence that our institutional relationships will support the application. More partner volume across more source countries gives universities better proof of what the Cialfo and BridgeU relationship is worth — real applications from real students with real outcomes. Better data across both sides means smarter matching, higher conversion, and a partnership ecosystem that gets harder to replicate every cycle.

There is a version of this role at almost every player in the industry. Most of them are channel management jobs — quarterly check-ins, commission disputes, the occasional partner trip. This is not that role. This is the role for the person who has done the channel management job well enough to know exactly what is broken about how the industry runs it, and wants to build the version that replaces it.

Cialfo and BridgeU sit inside Manifest Global — a group that also operates Explore, trusted by 1,000+ universities across 100+ countries, and Kaaiser, a trusted name in student placements since 1997. That group context changes what you can offer both partners and universities — you are not representing a standalone platform, you are part of an ecosystem with reach, data, and institutional relationships that no independent operator in this space can match.

What You Own

The global partner network

• Own Cialfo's partner network across all key study destinations — define the strategy for which partners to onboard, develop, or phase out based on performance, alignment, and market opportunity
• Build the commercial architecture that drives the right partner behaviour
• Build real-time visibility into what the network is producing — application volumes, offer rates, conversion, processing efficiency — and manage actively against it, scaling high performers and addressing underperformance before it compounds

University relationships in India, scaling globally

• Own relationships with university representatives
• Build value propositions that go beyond standard referral arrangements: co-branded campaigns, preferential processing agreements, exclusive pipeline access, data-driven recruitment intelligence that gives universities something genuinely useful
• Lay the groundwork for scaling the university relationships model globally as the programme matures — design it to replicate, not just to work in one market

Commercial growth across both channels

• Drive revenue growth across the partner and university channels by improving application volumes, conversion rates, and partner productivity — not by adding more partners, but by getting more from the right ones
• Lead commercial negotiations, pricing structures, and partnership agreements with the confidence and preparation of someone who has done this before and knows what good terms look like
• Identify and unlock new revenue opportunities — new corridors, new destination markets, new partnership structures that have not been tried yet

Operational integration

• Align partners with internal workflows, submission standards, and timelines — and hold them to those standards in a way that protects both the student outcome and the business relationship
• Identify friction points between partners, operations, and counselors and resolve them systematically, not case by case

Market intelligence

• Stay close to both the partner and university representative ecosystems to identify emerging players, market shifts, and new opportunities before they become obvious
• Bring specific, structured insights back into the business — not general market colour, but the things that should change how Cialfo positions itself, which relationships to prioritise, and where the next growth comes from

What Success Looks Like

The markers below reflect where our partner and university channels are today. The business will have moved by the time you join — new partners in discussion, new university relationships in progress, new destinations opening. We'll calibrate the specifics once you're in the seat. These are directional, not fixed.

That said, the shape of success is clear.

You'll start by building a complete picture of both channels — which partners are genuinely performing and which are coasting, which university relationships are commercially structured and which are transactional, and where the highest-leverage improvements sit across both. You'll have a point of view on where to move first.

From there, both channels will be demonstrably better. The partner network will be sharper — fewer partners doing more, better commercial terms, stronger alignment between partner behaviour and student outcomes. The university relationships will be deeper — more structured, more commercially valuable, with engagement cadences that make Cialfo the partner universities plan around rather than react to.

Over time, the partner and university channels will operate as a single compounding system — each making the other more valuable, with the data and the commercial architecture to show it. What you build here is meant to outlast you. Five years from now, the architecture you put in place should still be running — refined, scaled, extended into corridors that don't exist yet, but fundamentally the system you designed. That is what this role is building toward.

The specifics will be calibrated once you're in the role. The direction won't change.

What You Bring

You have eight to twelve years of experience in international education, student recruitment, or partnership and university relationship management — long enough to have seen what good looks like on both sides and to know the difference between a partnership that is working and one that looks like it is working. You have managed partner networks before. You have sat across the table from admissions directors and international recruitment heads and had commercial conversations that went somewhere.

You understand the study abroad ecosystem in India specifically — how partners operate, what drives their loyalty, how university representatives think about their channel relationships, and what makes a relationship worth investing in over multiple cycles. You have probably worked across multiple study destinations: the UK, Australia, Canada, the US. You know that each corridor has its own dynamics and you know how to navigate them.

You are commercially serious. You track what your channels are worth, what they should be worth, and you build the case to close the gap. You have restructured a commercial agreement that was working and made it work significantly better. You have phased out a partner that the business was attached to because the performance didn't justify the relationship. You make those calls with clarity and without apology.

You think in systems. You understand that the partner network and the university relationships are not two separate things — they are one system, and the decisions you make on one side affect what is possible on the other. You build with that in mind.

And somewhere underneath the commercial instinct, you remember why this work matters. Every application processed cleanly is a student who got the offer they deserved. Every partner held to a higher standard is a family that got honest counsel instead of a sales pitch. Every university relationship structured well is an institution that got the students it was actually looking for. The numbers are real, and the lives behind the numbers are real. The best people in this industry never forget that — and they do the commercial work harder, not softer, because of it.

Most importantly, you read the description of what Cialfo is building across these two channels and your first reaction was "I know exactly how to structure this and I know where to start." That's the person this role is for.

Why Manifest

Manifest Global is building the infrastructure for global human capital mobility — connecting students, schools, universities, and employers across 50+ countries. Our portfolio spans Cialfo (AI-powered college counseling), BridgeU (university guidance for international schools globally) combined network of 2000 schools, Kaaiser (trusted study abroad counseling since 1997 across India and Southeast Asia), and Explore (AI-powered university outreach, 1,000+ university partners). Together, we move talent across borders at scale.

The numbers around this are larger than they look. $700B flows annually in remittances from migrant workers — money that rebuilds families, funds schools in the next generation, lifts entire communities out of where they started. 85M workers will be missing from developed economies by 2030 — a gap that will be filled, one way or another, by people who managed to cross a border in time. The question is whether they cross with the right preparation, into the right institutions, toward the right outcomes — or whether they get lost in a system that was never designed for this volume. We're building the operating system that decides which it is. $80M raised. Still early.

For this role specifically, the partner and university channels sit at the commercial heart of Cialfo's student placement business. When these channels work well — when the right partners are active, the right universities are engaged, and the commercial architecture aligns everyone toward student outcomes — the entire flywheel moves faster. Every percentage point of improvement is thousands of additional students placed correctly. The person who builds that from this seat is doing some of the highest-leverage commercial work in the group, and some of the most consequential work happening anywhere in international education right now.

Cialfo is part of Manifest Global — a multi-brand group building the infrastructure for global human capital mobility, operating across 50+ countries with $80M raised from Tiger Global, SIG, and Square Peg.

Why Join Our Team:

• Be a part of a team that supports and encourages each other.
• Growth Opportunities: 80% of our Store Managers started as a Store Associate
• Flexible Schedule: Everyone deserves a work-life balance
• Paid Time Off: Get paid to relax and recharge
• Weekly Pay: Convenience of weekly paychecks
• Retirement Plan: We offer an amazing opportunity for your future retirement with a 6% match.

We are hiring Snack Experts (other places may call them Store Associates) that are:

• Customer Service Superstar: Be the friendly face that greets all of our customers.  Offer assistance, answer questions and help customers achieve great customer experience
• Sales Floor Guru: Help keep our shelves and coolers stocked
• Tour Guides: Knowing where all of our customers favorite items are located will make you the "go to" expert  
• Cash Handling Pro: Manage the cash register, handle transactions accurately and keep a seamless flow for our customers
• Team Player: Work with other team members and lend a hand when needed
• Cleaning machines: Take pride in your store by keeping the inside and outside clean and inviting.
• Upselling Ace: Master the art of upselling and suggestive selling, elevating the customers experience by recommending products and bargain buys.
• Other Duties as Assigned

 Physical Requirements:

• Must be able to reach, stand and move about for at least 12 hours at a time
• Must be able to use a ladder, lift and move objects up to 50 lbs. or more
• Must have basic math and computer skills

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job.  Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.  The duties and responsibilities in this job description may be subject to change at any time.

**Work Hours: 9:30 PM – 5:30 AM IST, Monday through Friday (aligned with US Pacific business hours)**

Fictiv exists
to help product innovators create

Fictiv is a global manufacturing and supply chain company that enables organizations to scale globally across Fictiv’s four global manufacturing centers in India, Mexico, China, and the U.S. Companies use Fictiv to access high-quality production, optimize supply chain logistics, and mitigate supply chain risk, ensuring they can move from prototype to full-scale manufacturing with speed and confidence.

To date, Fictiv has delivered more than 35 million commercial and prototype parts for industries such as aerospace, robotics, automotive, climate tech, and more, helping them innovate faster, free up precious resources, and drive profitable growth.

Job Description

Are you ready to shake up the world of customer service? Do you thrive on making connections and solving complex manufacturing challenges? If you’re passionate about putting customers first in a dynamic, fast-paced manufacturing environment, we want YOU on our team.

In your role as Associate Customer Program Manager – Injection Molding (IM), you will work directly with US-based customers supporting injection molded part programs from prototype through production. You will leverage your injection molding expertise, problem-solving skills, and customer advocacy to help customers successfully launch and scale their products.

You will collaborate closely with cross-functional teams including manufacturing operations, quality, tooling engineering, supply chain, and logistics to manage injection molding programs end-to-end. Your role will focus on ensuring tooling readiness, production execution, quality expectations, and on-time delivery while proactively resolving issues that arise during program execution.

You will support multiple customers across a variety of injection molding programs executed through Fictiv’s global manufacturing network.

Work Hours: 9:30 PM – 5:30 AM IST, Monday through Friday (aligned with US Pacific business hours)

This role follows a hybrid work schedule – 3 nights in office, 2 nights remote.

What you will be doing

• Customer Management
  Act as the primary advocate for customers running injection molding programs through Fictiv. Build strong relationships with customers to ensure a seamless, high-quality experience from tooling kickoff through production.
• Injection Molding Program Execution
  Support customers with injection molding programs including tooling development, DFM alignment, first article validation, production ramp, and ongoing manufacturing support. Ensure technical and operational alignment across teams.
• Case Management
  Manage multiple injection molding orders and programs concurrently across customers and internal operations teams. Prioritize and resolve requests to meet customer expectations for timing, quality, and manufacturability.
• Technical Communication
  Gather, interpret, and communicate design intent, DFM feedback, tooling considerations, molding parameters, and quality requirements to ensure orders are executed successfully.
• Cross-Functional Collaboration
  Work closely with sales, tooling engineers, manufacturing partners, and quality teams to resolve issues, address manufacturability concerns, and drive successful program outcomes.
• Program Management
  Provide top-down oversight across the entire lifecycle of injection molding programs, ensuring delivery against scope, quality standards, and schedule commitments.
• Continuous Improvement
  Identify opportunities to improve processes related to injection molding program execution, customer communication, and operational efficiency, and partner with cross-functional teams to implement improvements.

Desired Traits

• Bachelor’s degree in Mechanical Engineering, Production Engineering, Manufacturing Engineering, Plastics Engineering, or Tool Engineering. Diploma or advanced certification in Tool & Die / Tool Engineering from recognized tool room institutes (e.g., NTTF, CITD, IGTR, CTTC) is also acceptable. MBA is a plus
• 5+ years of experience in injection molding project management, manufacturing operations, supply chain, or customer-facing manufacturing roles.
• Strong understanding of injection molding processes, including tooling development, DFM considerations, part design for manufacturability, production ramp, and quality control.
• Experience supporting NPI programs, prototype tooling, bridge tooling, and production injection molding programs.
• Experience working with global manufacturing partners or contract manufacturers is preferred.
• PMP or project management certification and familiarity with program management frameworks is a plus.
• The work is fast-paced. You will operate in an execution-driven environment with tight timelines and high quality standards. Strong organization, prioritization, and attention to detail are essential.
• Excellent communication skills (written and verbal) with the ability to translate technical manufacturing topics into clear customer-facing updates. Must be fluent in written and spoken English.
• Experience working directly with US-based customers and/or during US business hours is preferred.
• This role requires a self-starter mindset with strong ownership and accountability. You should be comfortable operating in a hands-on, high-performance environment focused on delivering measurable outcomes for customers.
• Aligned with our culture of continuous learning, you should have a strong interest in expanding knowledge across the manufacturing ecosystem and new product development processes.

Interested in learning more?  We look forward to hearing from you soon.

**Work Hours: 9:30 PM – 5:30 AM IST, Monday through Friday (aligned with US Pacific business hours)**

Fictiv exists
to help product innovators create

Fictiv is a global manufacturing company that simplifies sourcing for custom manufacturing, from prototype to low-volume production. Through its highly-vetted manufacturing network, AI-powered technology platform, and global operations centers across the USA, Mexico, India, and China, Fictiv delivers fast, high-quality custom manufacturing services from quote to delivery. Fictiv’s capabilities span the full mechanical bill of materials, including Injection Molding, Compression Molding, 3D Printing, CNC Machining, Die Casting, and Sheet Metal. To date, Fictiv has delivered more than 30 million commercial and prototype parts for early-stage companies and large enterprises alike, helping them innovate faster, free up precious resources, and drive profitable growth. 

Impact in this Role

Are you ready to shake up the world of customer service? Do you thrive on making connections and finding creative solutions? If you’re passionate about putting customers first in a dynamic, non-traditional environment, we want YOU on our team!

In your role as Associate Customer Program Manager, you will be working directly with our US-based customers, and you’ll be using your agility, problem-solving skills, and customer service advocacy to help our customers increase the velocity and quality of products delivered. You will collaborate with the cross-functional teams to resolve customer pain points, address customer needs, and help manage customer projects end to end. You will support multiple customers across a variety of manufacturing orders to be fulfilled in different regions around the world.

Work Hours: 9:30 PM – 5:30 AM IST, Monday through Friday (aligned with US Pacific business hours)

This role follow a hybrid work schedule - 3 nights in office, 2 nights remote

What you will be doing

• Customer Management: You will be our customers’ best ally at Fictiv. Work closely with our customers to ensure a seamless and high-quality experience. Nurture relationships and resolve issues to help drive customer loyalty.
• Case management: Concurrently manage a variety of manufacturing orders with multiple customers and the internal operations teams. Prioritize and resolve top user requests to address their product development needs and meet customer expectations for timing and quality.
• Communication: Gather, interpret, and communicate engineering, design, manufacturing, and logistics requirements to ensure the orders will be delivered on time and in full 
• Collaboration: Collaborate with sales and the manufacturing operations teams to ensure successful delivery to the customer and advocate on their behalf - through the project lifecycle, including post-delivery exceptions.
• Program Management:  Manage projects with top-down oversight throughout the entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline. 
• Continuous Improvement: Identify improvement areas and collaborate with the cross-functional team to prioritize and define solutions to increase our efficiency.

Desired Traits

• Bachelor’s degree in Engineering or MBA 
• 4+ years of experience in program management, project management, supply chain or customer-facing operations roles.
• Experience supporting NPI, low-volume production, or rapid prototyping programs.
• PMP/project management certification and understanding of project management/operations knowledge preferred.
• The work is fast-paced - you will be working in an operations environment with tight deadlines and high standards. You will need to be organized with good time management, prioritization skills and great attention to detail. 
• We obsess over our customers - you will need to be personable and have outstanding communications skills (both written and verbal) and be able to adapt your communication style effectively. Must be fluent in written and spoken English. Proven experience working directly with US-based customers and/or during US business hours is preferred. 
• This role requires a self-starter mentality. We want you to be excited by a hands-on, high-performing, results-oriented role and driven to exceed expectations for our clients. Accountability is everything; you say what you do and do what you say.
• Aligned with our culture centered around continuous learning - bring passion to learn about the manufacturing ecosystem and the New Product Development process.

Interested in learning more?  We look forward to hearing from you soon.

**This position will be based on-site in our Bangalore office, working overnight IST hours to support the US Pacific Standard Time zone.**

Impact In This Role

As an Associate Strategic Program Manager (SPM) at Fictiv, you will work alongside some of the world’s leading enterprises and innovative startups to help accelerate their product launches while maintaining the highest quality standards. In this role, you will closely support the Strategic Program Management team in executing complex programs, helping ensure customers’ products launch on time, within budget, and at optimal quality.
You will collaborate cross-functionally with Sales, C&DFM, Quality, and Logistics teams to keep projects on track and aligned with customer expectations. With a focus on continuous improvement, you will also contribute ideas and drive internal processes improvement and enhance the overall customer experience.

What You’ll Be Doing

• Build strong relationships with internal stakeholders and support customer-facing interactions as needed to deliver high-quality service
• Maintain accurate and up-to-date program status across multiple systems to support business decision-making processes
• Apply your knowledge of operations or manufacturing to identify process gaps, risks, and drive operational improvements
• Collaborate with cross-functional teams to enhance program efficiency and customer satisfaction
• Track and report on program milestones, supporting adjustments to timelines and deliverables to meet quality and delivery standards
• Support customer change requests and project updates on multiple platforms (external and internal)
• Ability to travel 10% annually
• Quality: All employees are expected to maintain and contribute to the QMS

Desired Traits

• Bachelor’s degree in Mechanical, Manufacturing or Industrial Engineering
• 3+ years of manufacturing operations experience or 1-2 years of related experience 
• Detail-oriented, strong organizational, program management, and time management skills, with the ability to prioritize and manage multiple tasks
• Excellent verbal and written communication skills; experience working with diverse, cross-functional teams is a plus
• Proactive self-starter with a passion for learning, continuous improvement, and driving operational success
• Experience working with global manufacturing sites, in customer-facing role is preferred
• Basic knowledge of manufacturing processes such as CNC Machining, 3D Printing, Injection Molding, Sheet Metal Fabrication, Die Casting, or Assembly is preferred
  

Interested in learning more?  We look forward to hearing from you soon.

Why Join Our Team:

• Be a part of a team that supports and encourages each other.
• Growth Opportunities: 80% of our Store Managers started as a Store Associate
• Flexible Schedule: Everyone deserves a work-life balance
• Paid Time Off: Get paid to relax and recharge
• Weekly Pay: Convenience of weekly paychecks - Starting $12 / hour
• Retirement Plan: We offer an amazing opportunity for your future retirement with a 6% match.

We are hiring Snack Experts (other places may call them Store Associates) that are:

• Customer Service Superstar: Be the friendly face that greets all of our customers.  Offer assistance, answer questions and help customers achieve great customer experience
• Sales Floor Guru: Help keep our shelves and coolers stocked
• Tour Guides: Knowing where all of our customers favorite items are located will make you the "go to" expert  
• Cash Handling Pro: Manage the cash register, handle transactions accurately and keep a seamless flow for our customers
• Team Player: Work with other team members and lend a hand when needed
• Cleaning machines: Take pride in your store by keeping the inside and outside clean and inviting.
• Upselling Ace: Master the art of upselling and suggestive selling, elevating the customers experience by recommending products and bargain buys.
• Other Duties as Assigned

 Physical Requirements:

• Must be able to reach, stand and move about for at least 12 hours at a time
• Must be able to use a ladder, lift and move objects up to 50 lbs. or more
• Must have basic math and computer skills

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job.  Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.  The duties and responsibilities in this job description may be subject to change at any time.

Why Join Our Team:

• Be a part of a team that supports and encourages each other.
• Growth Opportunities: 80% of our Store Managers started as a Store Associate
• Flexible Schedule: Everyone deserves a work-life balance
• Paid Time Off: Get paid to relax and recharge
• Weekly Pay: Convenience of weekly paychecks
• Retirement Plan: We offer an amazing opportunity for your future retirement with a 6% match.

We are hiring Snack Experts (other places may call them Store Associates) that are:

• Customer Service Superstar: Be the friendly face that greets all of our customers.  Offer assistance, answer questions and help customers achieve great customer experience
• Sales Floor Guru: Help keep our shelves and coolers stocked
• Tour Guides: Knowing where all of our customers favorite items are located will make you the "go to" expert  
• Cash Handling Pro: Manage the cash register, handle transactions accurately and keep a seamless flow for our customers
• Team Player: Work with other team members and lend a hand when needed
• Cleaning machines: Take pride in your store by keeping the inside and outside clean and inviting.
• Upselling Ace: Master the art of upselling and suggestive selling, elevating the customers experience by recommending products and bargain buys.
• Other Duties as Assigned

 Physical Requirements:

• Must be able to reach, stand and move about for at least 12 hours at a time
• Must be able to use a ladder, lift and move objects up to 50 lbs. or more
• Must have basic math and computer skills

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job.  Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.  The duties and responsibilities in this job description may be subject to change at any time.