Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

AI Foundations is Toast's internal platform team for AI. We build the infrastructure, governance, and developer tooling that makes AI a reliable, scalable force multiplier across the entire product development lifecycle. Our products include the LLM Proxy, AI Key Management, Observability pipelines, the Claude Plugin Marketplace, and autonomous agents that participate directly in the software development lifecycle.

As a Senior Software Engineer on this team, you'll be hands-on building the systems that other Toast engineers depend on every day: the LLM proxy, agentic workflows, and the plugin marketplace that brings AI-native development practices to teams across the company.

This is a hybrid role with 2 days per week in the Bengaluru office.

A day in the life (Responsibilities)

• Design, build, and ship features across AI platform infrastructure, including the LLM proxy, AI key management, and observability pipelines
• Develop and extend autonomous agents that participate in the SDLC, such as the AI Review GitHub App and Developer Platform MCP integrations
• Build on and contribute to the internal plugin marketplace, developing plugins that encode Toast's architectural standards and quality practices into AI assistant behavior
• Implement MCP (Model Context Protocol) services and service templates that make it faster and easier for teams across Toast to build AI-powered workflows
• Write high-quality, well-tested code and participate in design and code reviews
• Collaborate with engineers, product managers, and platform teams to understand developer needs and translate them into reliable platform solutions
• Contribute to the team's adoption of agentic development practices and tooling
• Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team.

What you'll need to thrive (Requirements)

• Bachelor’s Degree with relevant experience of 5+ years in designing and implementing scalable backend services
• Demonstrated experience building, deploying, or operating LLM-powered agents or AI-assisted developer tooling
• Familiarity with AI coding assistants (e.g., Claude Code, Cursor, GitHub Copilot) and an interest in extending them through custom plugins, skills, or hooks
• Experience with MCP (Model Context Protocol), tool use patterns, or similar agentic integration frameworks
• Working knowledge of prompt engineering and how LLM behavior responds to context and instructions
• Strong foundation in Java, Kotlin, or another object-oriented language
• Experience with distributed systems, REST APIs, and cloud-native infrastructure
• Strong customer empathy and a drive to make developers' lives better through reliable, well-designed platform solutions

What will help you stand out

• Familiarity with A2A (Agent-to-Agent) protocols and multi-agent orchestration patterns
• Experience with machine learning concepts, model evaluation, or ML infrastructure
• Experience building developer experience platforms, internal tooling, or API gateways
• Familiarity with observability tooling for AI/LLM systems (e.g., Langfuse, DataDog)

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-HYBRID

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

As Manager in Onboarding Support,  your role is pivotal in actively supporting the productivity goals of our internal teams and the overall success of our customers using the Toast platform. This team is responsible for supporting the Toast customer journey, enhancing customer relationships and improving their experience with Toast. As a Senior Manager, you will have a time of individual contributors that you will lead, coach and develop. 

Work Timings: 2PM - 11PM IST or 3PM - 12AM IST

A day in the life (Responsibilities) 

• Ability to collaborate and lead a team with another manager successfully
• Efficiently drive process improvements using data to support your decisions
• Ability to manage multiple work streams and queues at the same time, understanding deadlines and holding your team accountable to those
• Lead the full talent lifecycle—including interviewing, hiring, and mentoring—to build a diverse, motivated team capable of scaling operations efficiently and achieving challenging objectives
• Drives continuous improvement in the Customer onboarding experience by working with customer success, product, and engineering teams to identify and implement enhancements
• Build strong  relationships with your team  to promote  process understanding, technical troubleshooting, and continuous learning  about new product features and updates
• Partner with peers and stakeholders to develop scalable SOPs and establish robust reporting and OKRs for current and future product initiatives
• Develop feedback loops with relevant teams  to drive product and process improvements 
• Cultivate a one team mentality with your manager peers, providing feedback, and creating solutions together.
• Foster a team culture of open communication with your stakeholders (both onsite and offsite)  addressing  concerns and suggestions
• Foster professional development for yourself and the team, staying updated on Toast's hardware and software offerings through training and knowledge base articles. 
• Actively support the career growth of your team members through high-level coaching, structured 1:1s, and ongoing professional enablement
• Handle escalated customer feedback directly from the Senior Leadership Team.
• Manage the use of Salesforce.com, Zendesk, JIRA, Asana, and all related applications.

What you'll need to thrive (Requirements)

• Experience: 5+ years of experience in performance management and coaching.
• Expertise: 10+ years of experience in a role responsible for onboarding program development and customer experience.
• Experience working with partners and stakeholders in the U.S.
• Proven Leadership: Experience in managing multiple large-scale projects and leading teams through organizational change.
• Proven ability to manage  multiple projects simultaneously, coordinating across teams  and maintaining strong communication with stakeholders
• Experience in building and managing  reporting dashboards to monitor team performance  and customer success metrics
• A genuine commitment to nurturing the professional growth and development of team members.
• Proven ability to collaborate with your peers and build a unified team culture

What will help you stand out (Nonessential Skills/Nice to Haves)

• Experience working in the tech industry or for a SaaS company
• The candidate should be flexible to work across both India and US time zones. This is a hybrid work opportunity, requiring a minimum of two days in office.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

eClinical Solutions helps life sciences organizations around the world accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud – the foundation of digital trials. Together, the elluminate platform and digital data services give clients self-service access to all their data from one centralized location plus advanced analytics that help them make smarter, faster business decisions. 

OVERVIEW

The Manager, Quality Systems & Operations (QSO) is responsible for leading the day-to-day operation, governance, and continuous improvement of the organization’s Quality Management System (QMS) within a regulated clinical technology environment. This role serves as the operational backbone (“engine room”) of the Quality & Compliance function and ensures quality processes are efficient, inspection-ready, risk-based, and aligned with the needs of a clinical trial software / technology-enabled services organization.

The Manager, QSO will oversee core quality system processes including document control, SOP lifecycle management, training administration and effectiveness support, quality events and CAPA management, quality metrics and management reporting, and cross-functional process improvement initiatives. This role partners closely with Product, Engineering, Information Security, Operations, Client Services, Audits & Assurance (AA), and Systems & Regulatory Compliance (SRC) to support GxP expectations, customer requirements, and operational excellence.

KEY TASKS & RESPONSIBILITIES

➢ Quality Management System (QMS) Ownership

• Own the administration, maintenance, and continuous improvement of the enterprise QMS supporting a clinical trial software / vendor services environment.
• Manage controlled documentation processes including SOPs, policies, work instructions, templates, validation documentation, and periodic reviews.
• Ensure document control practices meet internal governance, client expectations, and applicable GxP / computerized systems requirements.
• Maintain version control, approvals, archival, training linkage, and retention controls for quality records.

➢ Quality Operations / Day-to-Day Oversight

• Serve as operational lead for daily quality system workflows, requests, escalations, and prioritization.
• Ensure timely execution of quality deliverables including document approvals, event reviews, CAPA follow-up, training assignments, and management reporting.
• Coordinate core quality activities across business and technical functions in a fast-paced SaaS / vendor setting.

➢ Quality Events, Investigations & CAPA

• Oversee quality events including deviations, incidents, customer quality issues, audit observations, system/process nonconformances, and supplier quality concerns as applicable.
• Manage CAPA lifecycle from initiation through closure, including root cause analysis, action tracking, due dates, evidence review, and effectiveness verification.
• Facilitate governance reviews for aging items, repeat issues, overdue actions, and systemic trends.
• Support quality investigations involving validated systems, software releases, data integrity concerns, or service delivery issues.

➢ Training Program Support & Effectiveness

• Support administration of the quality training program and learning compliance processes.
• Ensure role-based training matrices align with regulated responsibilities and controlled procedures.
• Provide guidance on training effectiveness assessments, retraining triggers, and onboarding quality training.
• Monitor completion rates, overdue training, and training-related KPIs.

➢ Metrics, KPIs & Management Reporting

• Develop and maintain enterprise quality dashboards, KPIs, and trend reports.
• Report on QMS health including document control cycle times, CAPA status, training compliance, audit observations, quality events, and recurring risks.
• Use data to identify improvement opportunities and inform management review activities.

➢ Continuous Improvement / Operational Excellence

• Identify opportunities to streamline, automate, and mature quality processes while maintaining compliance.
• Lead initiatives to improve user experience and adoption of quality systems/tools.
• Support implementation, configuration, or enhancement of electronic QMS (eQMS), LMS, issue management, and workflow tools.

➢ Cross-Functional Partnership

• Partner with Product, Engineering, DevOps, Security, and Operations teams to embed practical quality controls into business processes.
• Collaborate with Audits & Assurance (AA) on internal/external audit readiness, observations, and remediation.
• Collaborate with Systems & Regulatory Compliance (SRC) on GxP requirements, supplier/customer obligations, validation governance, and regulatory commitments.
• Support client due diligence requests, quality questionnaires, and customer audits as needed.

➢ Other duties as assigned

Education & Experience

➢ Bachelor’s degree in Life Sciences, Quality, Engineering, Computer Science, Business, or related discipline preferred
➢ 12+ years of experience in Quality Systems, Quality Operations, Compliance, or related roles within a regulated environment preferred
➢ Experience in a clinical trial software vendor, SaaS healthcare technology, CRO, life sciences technology, eClinical, or related GxP-supporting organization
➢ ASQ, Six Sigma, ISO, GxP, or related certifications preferred

Professional Skills

➢ Working knowledge of GxP principles, computerized systems controls, data integrity expectations, and risk-based quality management
➢ Experience supporting customer audits, supplier audits, or regulatory inspections preferred
➢ Experience managing CAPA, investigations, document control, training systems, and quality metrics
➢ Strong communication, organization, and stakeholder management skills
➢ Familiarity with CSV / CSA concepts and validation documentation for regulated systems preferred

Technical Skills

➢ Experience using electronic QMS platforms and workflow systems
➢ Experience with tools such as Qualio, Veeva, MasterControl, TrackWise, Jira, or similar platforms preferred

Accelerate your skills and career within a fast-growing company while impacting the future of healthcare. We have shared our story, now we look forward to learning yours!

eClinical Solutions is a people first organization. Our inclusive culture values the contribution that diversity brings to our business. We celebrate individual experiences that connect us and that inspire innovation in our community. Our team seeks out opportunities to learn, grow and continuously improve. Bring your authentic self, you are welcome here!

We are proud to be an equal opportunity employer that values diversity. Our management team is committed to the principle that employment decisions are based on qualifications, merit, culture fit and business need.

ABOUT THE ROLE: 

We are looking for a Complaints Analyst to join our team. The successful candidate will be responsible for managing complaints from UK members and non-members regarding our products, services or customer service.

As a Complaints Analyst, you’ll be expected to:

• Take ownership of complaints from start to finish
• Investigate complaints and identify the root cause of the issue
• Communicate with complainants through various channels to resolve complaints in a timely and professional manner
• Work closely with the relevant departments within Tide to identify any systemic issues and develop solutions to prevent future complaints
• Maintain required productivity and quality levels

Key Responsibilities

• Complaint Investigation: Manage and progress multiple complaints through to fair resolution, ensuring adherence to FCA DISP rules and internal policies
• Regulatory Compliance: Ensure all responses meet FOS (Financial Ombudsman Service) and FCA (Financial Conduct Authority) requirements adhering to TCF (Treating Customers Fairly) and CD (Consumer Duty) outcomes
• Root Cause Analysis (RCA): Conduct thorough fact-finding and critical analysis to identify recurring themes and suggest process improvements to prevent future issues
• Professional Correspondence: Draft clear, concise, and compliant final response letters that explain complex financial findings in accessible, jargon-free language
• Vulnerable Customers: Identify and provide tailored support for customers in vulnerable positions, ensuring compassionate and equitable treatment
• Stakeholder Collaboration: Liaise with internal teams like Operations, Compliance and Product to gather data and resolve cases efficiently 

WHAT WE ARE LOOKING FOR: 

• Professional Experience
  • UK Complaints Handling: Demonstrable experience in managing UK-based financial complaints within a regulated environment.
  • Financial Industry Knowledge: Solid understanding of financial products and the broader UK regulatory landscape (FCA, FOS, Treating Customer Fairly(TCF).
  • Startup Familiarity (desirable): Previous experience working in a startup or fast-paced FinTech environment, demonstrating adaptability and proactive problem-solving.
• Soft Skills & Communication
  • Empathetic Communication: Exceptional ability to build rapport, listen actively, and show genuine compassion during difficult conversations
  • Resilience & Conflict Resolution: The ability to remain calm under pressure, handle challenging interactions, and manage conflict professionally
  • Time Management: Highly organised with the ability to multitask and meet strict regulatory deadlines
  • Analytical Mindset: Strong attention to detail and a passion for finding solutions to complex, non-standard situations 
• Technical Proficiency
  • Industry Tools: Proficient in GSuite (Google Workspace), Slack, Confluence, Looker, and Jira
• Desired Qualifications
  • Certificate in Complaint Handling (CCBI) from the Chartered Banker Institute
  • Professional Banker Certificate

WHAT YOU WILL GET IN RETURN 

• Competitive salary 
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm 
• Learning & Development Budget 
• WFH Setup allowance 
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities 

Role Overview

We are seeking a technically strong Global Partner System Specialist to design, implement, and optimize partner-facing systems and operational processes. This role sits within the Global Partner Program and Strategy team and operates at the intersection of business and technology, bringing deep expertise in PRM management and CRM architecture and development. The primary focus is on PRM platforms, Salesforce, system integrations (including learning management and badging platforms), and partner data architecture supporting the global partner ecosystem.

You will administer and maintain partner systems, ensuring performance, scalability, and data integrity. This includes troubleshooting complex system and integration issues, partnering with technical teams to resolve defects, and helping to design and execute test plans (including taking the lead on regression testing) to validate enhancements. You will translate business requirements into scalable technical solutions, develop user and system documentation, and support change management efforts by creating enablement material, communicating updates, and driving adoption of new features and workflows—ultimately enabling a seamless, data-driven partner experience and improving efficiency across the partner lifecycle.

Key Responsibilities

1. Systems Design & Integration

• Architecture: Translate business needs into technical user stories and scalable system designs.

• Integrations: Build and maintain data flows between Salesforce, Impartner PRM, and learning platforms (LMS) for certifications, deal registrations, and badging.

• Lifecycle Management: Lead configuration, testing, and deployment of system enhancements.

2. Data Governance & Analytics

• Integrity: Maintain a high standard of data consistency across all partner platforms.

• Reporting: Design dashboards in Tableau and Salesforce to track partner performance, pipeline visibility, and portal engagement.

3. Quality Assurance & Support

• Testing: Own end-to-end test plans and lead regression testing for system releases.

• Technical Support: Troubleshoot complex integration issues and coordinate with developers for defect resolution.

• User Enablement: Manage user provisioning, create technical documentation, and drive platform adoption.

4. Operational Excellence

• Workflows: Optimize partner onboarding, agreement management, and deal registration processes.

• Continuous Improvement: Identify automation opportunities to improve operational efficiency and partner experience.

Qualifications

Required Skills & Experience

• 5+ years of experience in systems-focused roles such as Business Analyst, Systems Analyst, or Technical Partner Operations within a SaaS or technology environment.
• Deep hands-on experience with partner data across CRM (Salesforce) and PRM (Impartner) systems
• Strong understanding of system integrations, APIs, and data flows across enterprise platforms, including learning management systems (Cornerstone & Skilljar)
• Proven ability to translate business requirements into technical solutions and system configurations as well as test, troubleshoot, and request enhancements to partner systems
• Experience participating in the full partner system lifecycle: requirements, design, testing, deployment, and support.
• Advanced analytical and problem-solving skills with a focus on scalable solutions.
• Strong communication skills bridging technical and non-technical stakeholders.

Preferred Qualifications

• Experience with IMpartner
• Familiarity with deal registration and marketing development fund administration
• Hands-on experience with:
  • Tableau or similar BI tools
  • DocuSign, Conga/Apttus
  • Google Workspace
• Experience with data modeling, reporting frameworks, and dashboard design.
• Understanding of partner ecosystem at a SaaS technology company

#LI-Onsite

P25173_3437176

At Okta, partners are central to our success. The Global Partner Program team equips partners with the tools, resources, and operational support needed to build successful and profitable Okta practices.

Okta is seeking a Manager, Global Partner Sales Desk to support the transactional sales cycle and manage critical deal flow operations. This role ensures a seamless and efficient sales process by executing deal registration validation, maintaining CRM data quality, and handling quoting and purchase order (PO) processes.

The ideal candidate is highly organised, detail-oriented, and comfortable working in a fast-paced environment while supporting both partners and internal teams.

Key Responsibilities

Team Leadership and Development

• Lead, mentor, and manage a team of Global Partner Sales Desk Specialists and Cloud Desk Specialists, including performance management, coaching, and career development.
• Define team priorities, allocate resources effectively, and establish Key Performance Indicators (KPIs) to ensure operational excellence and team efficiency.

• Manage global team capacity and coverage to ensure all transactional service level agreements (SLAs) are consistently met.
• Recruit, onboard, and train new team members as the organization scales.

Program Operational Strategy & Optimization

• Define and optimize the end-to-end operational processes for the Global Partner Sales Desk, focusing on scalability, compliance, and efficiency and leverage AI wherever possible.
• Oversee the seamless execution of high-volume, day-to-day partner sales desk operations, including Deal Registration and validation, CRM hygiene, Quoting and PO issuance and troubleshooting issues.  
• Develop and maintain comprehensive, up-to-date documentation and training materials for all Partner Sales Desk processes for the internal team and key cross-functional stakeholders.
• Work with Global Partner Program Operations team to establish best practices for managing inbound support queues and ensure high-quality, timely resolution of complex partner and internal inquiries related to Deal Registration process.  
• Drive continuous process improvements for critical functions to support Partner Sales and ensure timely.
• Collaborate with IT teams to define and prioritize system enhancements in core platforms (e.g., Salesforce, PRM) to improve partner sales desk efficiency, scalability, and the overall partner experience.
• Monitor, analyze, and report on operational metrics to identify trends, performance gaps, and opportunities for cost reduction or efficiency gains.

Required Skills and Experience

• 5+ years of progressive experience in partner sales operations or channel sales operations preferably within SaaS or technology.
• 2+ years of direct experience managing and mentoring a team or leading complex cross-functional projects.
• Demonstrated ability to define, implement, and scale complex operational processes across global teams.
• Deep understanding and hands-on experience with core partner systems (e.g., Salesforce and a PRM platform like Impartner).
• Exceptional leadership, communication, and interpersonal skills with a proven ability to collaborate effectively with cross-functional executive stakeholders (e.g., Sales, Finance, Legal) and external partners.
• Advanced analytical and strategic thinking capabilities, with the ability to translate operational metrics into actionable business strategies.
• Strong organizational skills, high attention to detail, and sound judgment in a fast-paced environment.

Preferred Qualifications

Experience with:

• Advanced experience using and administering Salesforce (SFDC) and Partner Relationship Management platforms (e.g., Impartner)
• Expertise in data analysis and reporting using tools like Tableau or similar reporting tools
• Familiarity with agreement and data management tools such as Conga/Apptus and DocuSign
• Experience with Google Workspace

#LI-Onsite

P25172_3437184

THE ROLE

Insert Role Title

We are seeking a Sourcing Manager for denim bottom category to join our growing team. This role will be instrumental in building a resilient, high-performing denim supply chain that enables rapid growth, strong margins, and best-in-class product quality.

Responsibilities

Supply Chain, Denim Sourcing Strategy & Partner Management

Develop and execute the end-to-end supply chain and sourcing strategy with a strong focus on denim apparel categories, across woven, knit, and stretch fabrications. Implement a multi-sourcing approach to ensure supply resilience, scalability, and cost efficiency.

Identify, onboard, and develop denim-focused manufacturing partners aligned with Quince’s direct-to-consumer (D2C) model. Coach partners to operate within a rapid replenishment, Manufacturer-to-Consumer (M2C) environment, emphasizing speed, flexibility, and quality.

Educate sourcing partners on the Quince Operating System (OS), including:

• Operational Excellence: Driving short lead times, agile production, and consumer-first execution

• Financial Model: Delivering margin-accretive performance and strong Return on Invested Capital (ROIC)

• Technical Integration: Effective utilization of the Vendor Portal and digital workflows

Operational Excellence & Business Growth

Drive continuous improvement across key performance metrics, with particular focus on denim production quality and speed:

• Quality: Maintain defect rate below 0.5%

• Speed & Accuracy: Achieve replenishment lead times under 14 days

• Availability: Ensure in-stock rate above 99%

• Financial Impact: Deliver margin-accretive sourcing outcomes

Partner closely with Merchandising and Product Development (PD) teams to lead denim catalog expansion, launching new washes, fits, styles, and fabric innovations through the New Product Creation (NPC) process.

Conduct structured Quarterly Business Reviews (QBRs) with sourcing partners, focusing on strategic alignment, denim category performance, operational excellence, continuous improvement opportunities, and future growth plans.

Qualifications

• 15+ years of experience at the Director level or above in Strategic Sourcing, Procurement, or Supplier Management within the apparel industry, preferably supporting major US-based retailers or DTC brands, with strong exposure to denim categories.

• Established global factory network across key apparel categories (with strong emphasis on denim, woven, knit, and sweater knit fabrications), spanning APAC, ISC, and EMEA regions.

• Strong product-driven mindset, leveraging factory and vendor expertise to support product design, cost engineering, and commercialization. Deep knowledge of denim materials, washes, and localized fabric sourcing within key regions is highly preferred.

• General Manager (GM) mindset with hands-on supply chain and manufacturing experience, including lean manufacturing, just-in-time (JIT) production, and operational excellence.

• Deep understanding of cost structures within denim/apparel categories, with proven ability to drive cost savings through clean-sheet costing, strategic negotiations, and supplier optimization.

• Highly organized, analytical, and execution-focused, with strong problem-solving skills and a continuous improvement mindset.

• Curious, adaptable, and proactive in navigating ambiguity and change; open to new perspectives and ways of working.

• Strong business acumen with an interest in leveraging technology and AI-enabled tools to enhance sourcing efficiency and decision-making.

• Excellent written and verbal communication, presentation, and stakeholder engagement skills.

• Bachelor’s degree required; advanced degree preferred.

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you

So, what’s the role all about?

Our company is seeking a highly skilled Senior Specialist Software Engineer with expertise in writing software with real time constraints to join our software development team. As a Senior Software Engineer, you will be responsible for designing, developing and maintaining software applications that meet business needs and specifications.

How will you make an impact?

• Empower team members to make technical decisions, instil sense of ownership and self-organize.
• Hands-on with coding, practiced in Claude Code, Git Hub copilot, must have latest AI skills such as vibe coding, agentic AI, creating agents.
• Work closely with team members and provide technical guidance where required.
• Provide worldwide support to our customers, handle incident bridges & customer escalations
• Prioritize, assign and manage department activities and projects in accordance with the R&D departments goals and objectives.
• Adjust hours of work, priorities and staff assignments to ensure efficient operation based on workload.
• Play major role in envisioning and execution of next gen plans (e.g. architecture) to achieve longer term strategic objectives of the organization.
• Identify and address roadblocks that hinder team productivity, including organizational obstacles, resource constraints, and dependencies. 
• Collaborate with other departments to remove impediments that require cross-functional support. 
• Actively guide and mentor the team to develop features to meet functional, documentation and quality while obviating roadblocks.
• Review technical designs and architecture to ensure quality, scalability, and maintainability. 
• Monitor code quality and identify areas for improvement through code reviews. 
• Collaborate with technical leads to resolve complex technical challenges and make informed technology decisions
• Drive and impact all current processes related to software development and improvements across the org as necessary.
• Promote knowledge sharing and cross-training among team members to enhance overall team capabilities. 

Have you got what it takes?

• Bachelor/Master of Engineering Degree in Computer Science, Electronic Engineering or equivalent from reputed institute
• 14+ years of experience in Software development.
• Proven track record of managing the development of enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem.
• Experience developing and supporting multi-tenant cloud-native software delivered as-a-Service (SaaS).
• Expert in usage of Claude Code, GitHub Copilot, vibe coding, agentic AI for development, test generation,
• Expert in VoIP, telecom, Media handling & media anchoring with protocols such as SIP, SDP, RTP, RTCP, firewall traversal, NAT and in depth knowledge TCP/IP. Must knowledge working with multi-threaded systems and practiced in designs & patters required for concurrency.
• Have knowledge of Inbound, Outbound and most aspects of CCaaS.
• Good exposure to Service Oriented Architecture and associated design patterns for development, deployment, and maintenance.
• Familiar with DevOps processes and tools employed in SaaS architectures to support CI/CD and monitoring.
• Familiar with Quality targets and SLAs for SaaS applications.
• Experience of product development using C++, C# technologies and frameworks like .Net, Orleans
• Expert with public cloud infrastructures and technologies such as Amazon Web Services (AWS).
• Expert with Kubernetes infrastructure with knowledge of EKS, ECS, pods, kubectl, pod affinity, pod networking, helm charts
• Experience working abroad or with global teams is preferred.
• Demonstrated ability to deftly influence others, especially in sensitive or complex situations.
• Deep experience with agile software development techniques and pitfalls.
• Excellent communication skills, problem-solving and decision-making skills.
  
  

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr.

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID:  10727
Reporting into: Tech Manager, Engineering, CX
Role Type: Individual Contributor

Your Role:

You will leverage your experience and creativity to become a trusted resource for People Leaders and Team Members. You view navigating ambiguity as an opportunity to build out and optimize scalable processes. 

As we are in build mode, you will be able to spot plenty of business opportunities and more importantly play a pivotal role in being a part of the business solution. Aside from core HRBP responsibilities, each HRBP will have special areas of responsibility. 

Our Approach: 

We aim to provide efficient, customer-centric, and dignified experiences to all of our stakeholders. We are not here to be “HR for HR's sake”, rather we aim to empower the success of our team members and therefore the business. We achieve these results by developing actionable analyses based on our expertise and all available data. 

Core Responsibilities: 

• Act as a Senior HR Business Partner, balancing immediate business needs with long-term people and organizational strategy.
• Lead and own HRBP-driven programs including performance management, succession planning, and compensation cycles.
• Provide strategic counsel and data-driven insights to senior leaders.
• Independently manage sensitive employee relations cases, escalating thoughtfully when required.
• Operate with broad scope and autonomy, taking on evolving responsibilities in support of company growth and change.

Areas of Focus: 

Strategic Partnership & Advisory

• Partner with senior business leaders to develop and implement HR strategies that directly support business goals, performance, and long-term workforce planning.  

Talent & Organizational Development

• Lead talent review processes, leadership development, and career pathing initiatives to strengthen leadership pipelines and organizational capability.  

Organizational Design & Change Management

• Drive complex change management and organizational design initiatives, ensuring smooth transitions, employee adoption, and business continuity.  

Performance & Culture

• Partner with leaders to shape high-performance cultures through performance management guidance, coaching, and targeted interventions.  

Employee Relations & Complex Case Guidance

• Provide counsel on employee relations matters and support resolution strategies for sensitive issues.  

People Analytics & Insights

• Analyze workforce and HR metrics to inform people decisions, identify trends, and recommend proactive solutions that enhance organizational outcomes.  

Qualifications: 

• Education: Bachelor’s degree in Human Resources, Business, or related field (Master’s preferred).  
• Experience: Typically 7+ years of progressive HR experience with significant experience in strategic HR and business partnering roles.  
• Leadership & Influence: Proven ability to work with senior leaders, influence decision-making, and translate business needs into people strategies.  
• Analytical Skills: Strong data-driven mindset with experience interpreting HR metrics and translating insights into action.

Bonus Points 

• Foundational knowledge of corporate finance, economics, and/or statistics.

Join the Bloomreach GIST (Global Information Security & Technology) team as an Associate Security Analyst and help protect our e-commerce environment from threats, vulnerabilities, and sophisticated attackers. Your work will have a significant impact on numerous customers across various e-commerce verticals and hundreds of millions of online users. As a core member of our globally distributed 24/7 Security Operations Team, you can work full-time from our India offices or from home.

Your job will be (but not limited to)

● To Monitor, analyze & interpret security/system/application/infrastructure logs for events, configuration irregularities & potential incidents
● To leverage security tools, custom built dashboards and/or proactive identification approaches to detect anomalous activities
● Monitoring Cloud infrastructure for security-related events
● Monitoring threat/vulnerability landscape and security advisories, coordinate and escalate as appropriate
●To work with application security teams, product specialists, GRC, legal teams on active incidents and/or investigations
● To participate in a major incident call, document incident report summaries
● To document, follow and execute standard operating procedures (SOPs)
● Documenting/Managing/maintaining & following use cases, playbooks and/or knowledge base articles
● To work on incidents, requests related to security
● Owning responsibilities within a shift with a positive mindset towards growth & upskilling

Professional experience, skills & requirements

● 2+ years of hands on experience as part of a 24*7 Security Operations team OR a starter with equivalent degree/specialization in the area of Cyber Security with a proven project dealing in the new age landscape (SaaS platform Security, SecOps, API/Container Security, Threat Intel/Hunting, Vulnerability Management).
● Hands on experience or deep knowledge on usage of SIEM, SOAR, EDR ( modules like TI, VM, DLP)
● Exposure or experience in using any of CSPM tools (SentinelOne, Falcon Horizon, Wiz,Sysdig,Prisma cloud,MS Defender)
● Exposure or experience in assessing, interpreting & managing vulnerabilities using relevant tools.
● Knowledge of either AWS or GCP is must
● Should possess positive attitude to participate, own & drive tasks for POCs for various tools
● Understanding of risk framework
● Ability to assess emerging trends & threats in cyber security space
● Should possess good analytical, problem-solving, and interpersonal skills. Should be able to apply & provide logical reasoning
● Knowledge of NIST framework, OSINT standards, MITRE ATT&CK framework & cybersecurity incident lifecycle is an advantage. Beginner level of understanding is mandatory
● Mandatory to work in a 24/7 rotation shift & weekends
● Possess excellent command on communication in English being a good listener, speaker & reader 

Your success story will be:

In the first 30 days you will

● Understand the roles & responsibilities of SOC team, in-scope vs out of scope tasks
● Read & understand SOPs, Policies & working procedures of the team
● Shadow peers in day to day work, overlook tickets, alerts, incidents, understand the current state of ongoing projects/enhancements etc

In the next 30 days you will (60 days from start)

● Start owning incidents, tasks as independent contributor with a peer shadowing you
● Participate in incident related calls, cross team/department meetings
● Handle SIEM/SOAR/EDR events

In the next 30 days you will(90 days from start)

● You will start documenting or tweaking existing SOPs, process document
● You will bear responsibilities of representing team in forums/meetings/discussions
● You will start managing shift alone when needed
● You will adapt yourself to service improvement mindset and contribute to overall success of the team

As a Platform Engineer - Support, you will provide first level response within Interactive Brokers (IB) on any information technology related issues regarding the Microsoft Windows platform. You will assist business and development end-users over the phone, by email and through a centralized ticketing system to resolve or escalate any IT issues. This position requires good technical knowledge and polished communications skills. The key competencies include intermediate knowledge of Windows and networking technologies with a strong motivation to advance your skills. You need to have patience with those who are less technically savvy, and ability to function in a fast-paced business environment with a high sense of urgency. Additional requirements for this role are dependability and willingness to go above and beyond the call of duty in assisting end-users and following technical issues through to resolution.

Essential Job Functions:

• Provide technical assistance and support for reported issues related to computer systems, software, and hardware on a timely basis to meet department SLAs
• Use all means possible to assist users including by phone, via email, in-person, or using remote support tools.
• Resolve issues related to desktops, laptops, virtual machines, smartphones, scanners, printers, and other peripherals used by employees.
• Install operating systems, applications, hardware drivers, and customize system settings following department standards.
• Analyze problems using troubleshooting skills and diagnostic tools to locate root cause of the problem and provide a permanent solution to the issue to prevent reoccurrence.
• Documents issue resolution to department knowledge base to reference in future incidents and contributes to the creation of self-help articles for employee access.
• Provide timely updates of all activity for assigned incidents including user contact attempts, and issue resolution details within incident management system; escalating incidents to other support teams where necessary.
• Participates in department or firmwide projects as instructed by IT Department management
• Contributes to departmental productivity and development objectives by participating in training programs and team meetings.
• Interfaces with employees, supervisors, directors, and C-level executives employing a high degree of tact and diplomacy to promote a positive image of the department. Resolves problem situations in a professional manner.
• Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
• Participates in schedule as assigned to provide coverage.

Knowledge, Education and Skills Required:

• Associates Degree in Computer Science or similar preferred.

• A+, Network+, Microsoft, VMWare certifications preferred, but not required.

• Minimum 2+ years of technical support experience.
• Any equivalent combination of education, experience and training that provides the required knowledge, skills, and abilities.
• Possess strong abilities in organizing, prioritizing and multitasking
• Expected to be a team player who shares knowledge for collective growth.
• Able to communicate technical terms to non-technical stakeholders.
• Must have strong interpersonal, communication (written and oral), and customer service skills.
• Pays close attention to detail, displays flexibility, works independently and a demonstrated self-direction/self-starter.
• Display resourcefulness when solutions are not evident and takes initiative to address problems independently.
• Ability to manage multiple high priority initiatives in a fast paced highly technical environment
  
  

Technical Experience Required:

• Strong knowledge of Microsoft Windows desktop operating systems.
• Strong diagnostic/ troubleshooting skills, must have an innate curiosity and interest in IT.
• Strong knowledge of the Microsoft Office suite.
• Working knowledge of TCP/IP protocol stack, and Wi-Fi.
• Working knowledge of DNS, and DHCP.
• Working knowledge of supporting pc’s in a domain environment.
• Working knowledge of Office 365 cloud application suite
• Working knowledge of desktop imaging, application deployment, and hard drive encryption
• Working knowledge of active directory, domains and group policies.

Company Benefits & Perks: 

• Competitive salary package.
• Performance based annual bonus (cash and stocks).
• Group Medical & Life Insurance.
• Modern offices with free amenities & fully stocked cafeterias.
• Monthly food card & company paid snacks.
• Hardship/shift allowance with company provided pickup & drop facility*
• Attractive employee referral bonus.
• Frequent company sponsored team building events and outings.

* Depending upon the shifts.

**The benefits package is subject to change at the management's discretion.

Position summary: 

We are seeking a skilled and proactive Network Consultant to support the enterprise network infrastructure of our global clients in a 24x7 operational environment. The ideal candidate will have a strong background in managing corporate network environments, both on-premises and cloud-based, and will be responsible for resolving complex technical issues, driving infrastructure improvements, and supporting critical network operations. 

Note:

This position is specifically designed for professionals with a background in corporate or enterprise networking. Candidates whose experiences are primarily in ISP NOC operations, telecom core infrastructure, customer provisioning, desktop support, field support (across ISP, telecom, or banking sectors), or Level 1 monitoring roles are therefore discouraged from applying.

Key Responsibilities:

· Manage and support enterprise-grade network infrastructure, including hybrid cloud environments (AWS/Azure) 

· Configure and troubleshoot network components including routers, switches, SD-WAN, firewalls, VPNs, wireless controllers, and load balancers 

· Manage cloud networking components such as VPCs, VNets, NSGs, subnets, and cloud gateways 

· Provide L2-level troubleshooting for complex network and infrastructure issues 

· Independently perform L2-level activities for infrastructure upgrades, hardware refreshes, patching 

· Execute network changes following ITIL-based incident and change management practices 

· Participate in major incident management (P1/P2) and support on-call rotations 

· Ensure compliance with security and audit standards; participate in infra-audits 

· Collaborate with vendors for issue resolution and escalations 

· Mentor L1 team, support knowledge sharing, and drive operational excellence in shift-based support 

· Contribute to internal documentation, SOPs, and knowledge base updates 

Required Skills & Qualifications:

· Total Experience: 4 to 7 years 

· Relevant Network Experience (Enterprise/Corporate): 3 to 6 years 

· Proven hands-on L2-level experience with enterprise networking technologies 

(Cisco, Juniper, Fortinet, AWS, Azure, etc.) 

· Familiarity with network security best practices and configurations 

· Ability to work in 24x7 shift operations, including night/weekend rotations 

Preferred Skills & Qualifications:

· Bachelor's in computer science/IT/Electronics Engineering, M.C.A. or equivalent University degree 

· Industry certifications such as CCNA, CCNP, JNCIS, Fortinet NSE, or equivalent 

· Exposure to infra-audits, compliance processes, and security controls 

· Strong documentation, verbal and written communication skills 

· Good analytical, problem-solving, and decision-making skills 

About the role

The Underwriting Support Associate provides administrative and analytical support to Underwriters. This role ensures proficient workflow, precise documentation and timely communication with internal and external stakeholders and teams enabling underwriters to make informed decisions.

Duties and Responsibilities:

• Support underwriting team with evidence requirements.
• Track the status of applications and policies to ensure timely processing.
• Act as a liaison between agents, clients, policy servicing team and underwriters, providing updates and clarifications.
• Addressing sales queries timely within agreed SLA.
• Generate, analyze, and distribute regular MIS reports (e.g., productivity, quality scores, pending cases, turnaround times, vendor reports) to management for performance tracking and decision-making.
• Help process reinstatement requests. Gather the required documentation. Coordinate with underwriters and other teams. This ensures smooth processing and communication.
• Assist with special projects and analysis as assigned by the Underwriting support manager.

Qualifications and Skills:

• Experience: >1-2 years in Life Insurance Operations, within Underwriting Support or policy servicing/customer service in the insurance sector.
• Education: Graduate in any stream (LOMA/III certifications are an advantage).
• Technical Skills: Proficiency in Insurance Core Systems (PAS).
• Proficiency in MS Excel, reporting tools, and MIS dashboards.
• Communication and customer service skills.
• Ability to work in high-pressure, high-volume environments.
• Attention to detail and accuracy in data entry and reporting.

#LI-Hybrid
#LI-PP1

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 markets.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

About the Skuad Acquisition
Back in August 2024, Payoneer acquired Skuad. Skuad's expertise helps businesses in over 160 countries navigate complex challenges such as international payroll, remote onboarding, and regulatory compliance. This acquisition reinforces Payoneer's mission and solidifies Skuad's role as a trusted partner for global workforce management (WFM).

This role will be part of our WFM business unit.

Role summary:

On-site
Full-time

We are looking for an experienced Global Procurement Manager – Employee Benefits to lead the setup and implementation of employee benefits across the globe. This role will focus on enabling new benefits, ensuring compliance, managing governance frameworks, and acting as an escalation point for complex benefits matters.

Key benefit areas include insurance, company-issued devices, co-working spaces, meal and other vouchers, car lease, background verification, and medical checks/health & safety programs.

This position will play a critical role in building scalable frameworks for global benefits delivery, ensuring consistent execution and alignment across countries

What you’ll do:

Global Benefits Enablement & Governance-

• Lead the implementation and setup of new benefits programs across multiple countries, covering health and life insurance, devices, co-working spaces, vouchers, and related offerings.
• Research and benchmark local market practices to design compliant, competitive, and cost-efficient benefits packages.
• Partner with HR Operations, Legal, Finance, and Payroll teams to operationalise benefits programs and ensure smooth rollouts.
• Develop and maintain standardised processes, documentation, and governance frameworks to support scalable and efficient global benefits management.
• Be responsible for end-to-end vendor/partner management, including onboarding, negotiation, contracting, invoicing, payments, and vendor reviews.

Escalation Management & Cross-Functional Collaboration-

• Act as the escalation point for complex or critical benefits-related queries, exceptions, or compliance issues.
• Collaborate with HR Operations on enrolment, de-enrolment, and vendor coordination, providing subject-matter expertise and guidance.
• Oversee vendor performance, vendor contracts, renewals, and benefit structures to maintain policy consistency and legal compliance.
• Provide structured recommendations and insights to leadership on program design, effectiveness, and improvement opportunities.

Reporting & Insights- 

• Monitor benefit utilisation, spend trends, and vendor performance to identify risks or optimisation opportunities.
• Prepare reports and insights for leadership on country-wise benefits of performance, compliance status, and upcoming renewals.

Who you are:

• 5+ years of experience in procurement, vendor management, partnerships, global benefits, or related fields.
• Strong understanding of international benefits, insurance programs, and compliance frameworks is a plus.
• Excellent analytical, problem-solving and communication skills.
• Proficiency in Microsoft Office Suite and AI tools like Copilot, ChatGPT, Claude, etc. (good to have)
• Ability to collaborate cross-functionally and operate independently in a global, fast-paced environment.
• High attention to detail with strong project management and organisational abilities.
• Agility, Speed of execution, and likeness to thrive in high growth environment as attributes for a candidate. We are like that :)

Who we are

Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time.

Who you are

As a Senior Data Engineer at Metropolis, you will play a key role in shaping both customer-facing and business-facing data products that align with our mission. Your technical expertise and analytical acumen will contribute to designing and building extensive data sets that impact thousands of internal users and millions of members. Join a world-class data engineering team dedicated to advancing your skills and career in data engineering and beyond.

What you'll do

• Collaborate with engineers, product managers, and data scientists to understand data needs, and develop end-to-end data pipelines, solutions, and foundational data sets
• Design and own the data architecture for large-scale projects, making informed decisions about design and operational trade-offs
• Build, launch, and optimize sophisticated data pipelines, data models, and visualizations that support diverse use cases across multiple products or domains
• Define and manage Service Level Agreements (SLAs) for all data sets within areas of ownership
• Implement data security models based on privacy requirements, ensure compliance with safeguards, address data quality issues, and evolve data governance processes
• Solve complex data integration challenges using optimal ETL/ELT patterns, frameworks, and query techniques for both structured and unstructured data sources
• Maintain and enhance existing production processes by optimizing complex code using advanced algorithmic concepts 
• Optimize pipelines, dashboards, frameworks, and systems to streamline data artifact development
• Mentor team members, providing and receiving actionable feedback to foster skill growth and collaboration
• Ensure flexibility with availability during evening hours

What we're looking for

• Bachelor's degree in computer science, Computer Engineering, or a relevant technical field; a master's degree is preferred
• 5+ years of experience in data engineering, database engineering, business intelligence, data warehousing, and ETL tools, working with large data sets in the cloud
• Proficiency in SQL, ETL/ELT, and data modeling, with extensive experience in Snowflake and dbt 
• 5+ years of experience with Python, and experience building scalable Big Data solutions and ETL ecosystems
• Hands-on experience with RDBMS such as MySQL, MS SQL Server, and Postgres
• Familiarity with integration tools like Airflow and Automic, along with a working knowledge of CI/CD pipelines
• Ability to deliver high standards of code quality, system reliability, and performance
• Experience with Spark and PySpark to handle large-scale data processing and enhance data pipeline efficiency
• Strong proficiency in Terraform is a must-have.

Our Stack

• Languages + Frameworks: TypeScript, React, Scala (principally), Java (limited)
• Datastores: MySQL, PostgreSQL, Snowflake
• Cloud: AWS
• Version control: Git & GitHub
• AI Tooling: Copilot on GitHub
• Observability: Datadog

When you join Metropolis, you’ll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. #LI-SR1 #LI-Onsite

See yourself at Twilio

Join the team as Twilio’s next Technical Support Engineer 2

About the job

This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs.

We are looking for our next Technical Support Engineer 3 to join our Global Customer Support team in India, who will be dedicated to understanding and resolving complex customer requests via phone/email/chat/side channel/live support or any other support/communication channel, identify adoption and upsell opportunities for customers and make the appropriate connections. Develops knowledge on multiple specialty areas.  Identifies and responds to customer escalations and thoroughly document every customer interaction

Responsibilities

In this role, you’ll:

• Understands and resolves complex customer requests via phone/email/chat/side channel/live support or any other support/communication channel. Identify adoption and upsell opportunities for customers and make the appropriate connections. Develops knowledge on multiple specialty areas.
• Communicate complex concepts to customers. Anticipates customer questions and proactively responds with suggestions
• Identifies and responds to customer escalations. Effectively work multiple support channels (chat, phone, social, etc). Work on one concurrency chat. 
• Prioritize the queue based on status, priority, entitlement. Follow guidance prioritizing caseload to achieve SLA compliance targets.  Meet SLA requirements per channel/role
• Follow established guidelines on tagging, categorizing, merging tickets. Leverage runbooks/wiki, macros, and other tools to efficiently resolve tickets. Escalate to senior technical resources to drive ticket resolution
• Leverage Twilio's AI tools and other automations (macros and related tools) to assist and efficiently communicate with customers
• Mentor or provide training to other team members in case management best practices.
• Thoroughly document every customer interaction (email, phone, chat, side-channel communications). Thoroughly document every internal interaction (research, cross-team engagement). Captures technical details (logs, splunk queries, JIRA details, etc), and provides internal commentary, troubleshooting steps throughout the case. Follows established guidelines on tagging, categorizing, merging tickets. Contributes to Knowledge articles.
• Manage incidents effectively during on-call shifts. While on-call triage SDM Escalations
• Active participant in process improvement initiatives

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 2-4 years of experience
• Proven experience in a Technical Support Engineer, Application Support, or Support Engineer role, supporting complex software products or platforms
• Strong programming/scripting troubleshooting skills in at least one of: JavaScript (preferably with Node.js) / Python / Java 
• API or enterprise software experience, including technical troubleshooting skills. Hands‑on experience with web technologies and APIs, including: REST APIs/ HTTP protocol concepts/ API testing tools such as Postman or curl / Webhooks 
• Solid understanding of networking and real-time communication, including: VoIP / SIP / WebRTC / TCP/UDP networking fundamentals / TLS/SSL
• Strong debugging and troubleshooting skills across: Application logs and API calls, Network traces (packet captures, basic analysis), Browser developer tools (for web-based products)
• Fluency in English (verbal, comprehension, listening, and writing)
• Availability to work non-standard (shifts / weekend rotation), on-call rotation weekend and holiday hours.
• Ability to diplomatically address customer concerns and provide feedback

Desired:

• Bachelor's Degree or equivalent certifications and work experience
• Escalation Management: Knowing when to escalate and ability to de-escalate difficult/complex customer situations in a live environment
• Basic case management experience/skills
• Strong problem-solving skills and critical thinking

Location

This role will be remote, and based in India (Karnataka, Telangana, Tamil Nadu, Maharashtra, Delhi).

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

See yourself at Twilio

Join the team as Twilio’s next Technical Support Engineer 3

About the job

This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs.

We are looking for our next Technical Support Engineer 3 to join our Global Customer Support team in India, who will be dedicated to understanding and resolving complex customer requests via phone/email/chat/side channel/live support or any other support/communication channel, identify adoption and upsell opportunities for customers and make the appropriate connections. Develops knowledge on multiple specialty areas.  Identifies and responds to customer escalations and thoroughly document every customer interaction

Responsibilities

In this role, you’ll:

• Understands and resolves complex customer requests via phone/email/chat/side channel/live support or any other support/communication channel. Identify adoption and upsell opportunities for customers and make the appropriate connections. Develops knowledge on multiple specialty areas.
• Communicate complex concepts to customers. Anticipates customer questions and proactively responds with suggestions
• Identifies and responds to customer escalations. Effectively work multiple support channels (chat, phone, social, etc). Work on one concurrency chat. 
• Prioritize the queue based on status, priority, entitlement. Follow guidance prioritizing caseload to achieve SLA compliance targets.  Meet SLA requirements per channel/role
• Follow established guidelines on tagging, categorizing, merging tickets. Leverage runbooks/wiki, macros, and other tools to efficiently resolve tickets. Escalate to senior technical resources to drive ticket resolution
• Leverage Twilio's AI tools and other automations (macros and related tools) to assist and efficiently communicate with customers
• Mentor or provide training to other team members in case management best practices.
• Thoroughly document every customer interaction (email, phone, chat, side-channel communications). Thoroughly document every internal interaction (research, cross-team engagement). Captures technical details (logs, splunk queries, JIRA details, etc), and provides internal commentary, troubleshooting steps throughout the case. Follows established guidelines on tagging, categorizing, merging tickets. Contributes to Knowledge articles.
• Manage incidents effectively during on-call shifts. While on-call triage SDM Escalations
• Active participant in process improvement initiatives

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 5-7 years of experience
• Proven experience in a Technical Support Engineer, Application Support, or Support Engineer role, supporting complex software products or platforms
• Strong programming/scripting troubleshooting skills in at least one of: JavaScript (preferably with Node.js) / Python / Java 
• API or enterprise software experience, including technical troubleshooting skills. Hands‑on experience with web technologies and APIs, including: REST APIs/ HTTP protocol concepts/ API testing tools such as Postman or curl / Webhooks 
• Solid understanding of networking and real-time communication, including: VoIP / SIP / WebRTC / TCP/UDP networking fundamentals / TLS/SSL
• Strong debugging and troubleshooting skills across: Application logs and API calls, Network traces (packet captures, basic analysis), Browser developer tools (for web-based products)
• Fluency in English (verbal, comprehension, listening, and writing)
• Availability to work non-standard (shifts / weekend rotation), on-call rotation weekend and holiday hours.
• Ability to diplomatically address customer concerns and provide feedback

Desired:

• Bachelor's Degree or equivalent certifications and work experience
• Escalation Management: Knowing when to escalate and ability to de-escalate difficult/complex customer situations in a live environment
• Basic case management experience/skills
• Strong problem-solving skills and critical thinking

Location

This role will be remote, and based in India (Karnataka, Telangana, Tamil Nadu, Maharashtra, Delhi).

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.

Who you are

Metropolis is seeking a proactive, customer-centric IT Support Tech, Tier 1 to join our Global Service Desk based in India. You will serve as the first point of contact for our North American domestic enterprise, providing high-quality phone and digital support to employees spanning from our West Coast corporate headquarters to our primary East Coast offices. The ideal candidate will be responsible for resolving foundational technical issues while maintaining exceptional verbal clarity and professionalism, ensuring business continuity across all U.S. based time zones through high-touch partnerships and technical expertise.

What you'll do

• Serve as the face of IT, delivering high-touch support across live phone queues and Jira Service Management to ensure a seamless experience for our global workforce
• Master the Metropolis identity stack to resolve complex JumpCloud MFA hurdles and credential synchronization issues
• Act as a remote diagnostic expert for the Windows ecosystem and Google Workspace, resolving connectivity and software roadblocks
• Provide dedicated technical oversight for VPN stability and network resource access to safeguard mission-critical operations
• Translate intricate technical workflows into clear, actionable guidance for non-technical users while maintaining a white-glove service standard
• Maintain high-integrity records of all support interactions within Jira to ensure accurate data for escalation and trend analysis
• Champion enterprise security by coaching users on MFA best practices and proactive credential management
• Recognize high-complexity technical barriers early and facilitate warm hand-offs to senior engineering teams to minimize user downtime
• Experience leveraging AI tools to transform static workflows into responsive, high-output processes

What we're looking for

• 1+ years of experience in a high-volume technical call center or phone-based IT Support
• Exceptional command of the English language with clear, professional diction and a customer-first communication style
• Demonstrated experience with Identity Providers such as JumpCloud, Active Directory, or Okta
• Experience utilizing remote desktop support tools
• Solution-oriented mindset with the ability to remain calm and professional under pressure
• Ability to work a rotating shift schedule that aligns with North American business hours
• Ability to operate a computer and document notes in real-time at 40+ WPM

3 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins.#LI-SR1 #LI-Onsite

The Challenge 

OneTrust is seeking a Support Analyst to join our professional services team. The Support Analyst will provide ongoing product support, troubleshooting, and pragmatic solutions for the most complex and critical issues that OneTrust customers face. This position requires an outgoing, confident individual with excellent verbal and written communication skills, advanced troubleshooting skills, and an understanding of the OneTrust platform (and related technologies where appropriate). 

Your Mission 

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

AI Foundations is Toast's internal platform team for AI. We build the infrastructure, governance, and developer tooling that makes AI a reliable, scalable force multiplier across the entire product development lifecycle. Our products include the LLM Proxy, AI Key Management, Observability pipelines, the Claude Plugin Marketplace, and autonomous agents that participate directly in the software development lifecycle.

As a Staff Software Engineer on this team, you'll shape the foundation others build on: from the LLM Proxy that routes all internal AI traffic, to autonomous agents that participate directly in the software development lifecycle. If you want to work at the frontier of AI infrastructure and see your work amplify hundreds of engineers across a fast-growing company, this is the role.

A day in the life (Responsibilities)

• Design, build, and ship core AI platform infrastructure, including the LLM proxy, AI key management, and observability pipelines powering Toast's internal AI ecosystem
• Architect and deliver autonomous agents that participate in the SDLC, including the AI Review GitHub App and Developer Platform MCP integrations
• Build on and help maintain the internal plugin marketplace, developing plugins that encode Toast's architectural standards, PR patterns, and quality practices directly into AI assistant behavior
• Lead technical design and implementation of MCP (Model Context Protocol) services and no-code service templates that accelerate AI-powered development across Toast
• Drive adoption of agentic development practices through tooling, internal evangelism, and hands-on enablement across engineering teams
• Mentor engineers through code reviews, architecture discussions, and pairing sessions
• Partner with product and platform teams to define and expand the AI Foundations roadmap

What you'll need to thrive (Requirements)

• 8+ years of experience designing and implementing scalable backend services
• Strong foundation in Java, Kotlin, or another object-oriented language, with experience building scalable backend services
• Demonstrated experience building, deploying, or operating LLM-powered agents or AI-assisted developer tooling
• Deep familiarity with AI coding assistants (e.g., Claude Code, Cursor, GitHub Copilot) and the ability to extend them through custom plugins, skills, or hooks
• Hands-on experience with MCP (Model Context Protocol), tool use patterns, or agentic frameworks
• Strong prompt engineering skills and intuition for how LLM behavior changes with context, instructions, and tool definitions
• Proven track record of technical leadership: influencing architecture decisions, setting quality standards, and mentoring peers
• Experience with distributed systems, API design, and cloud-native infrastructure
• Strong customer empathy and the ability to translate developer pain points into platform solutions

What will help you stand out

• Familiarity with A2A (Agent-to-Agent) protocols and multi-agent orchestration patterns
• Experience with machine learning concepts, model evaluation, or ML infrastructure
• Experience building developer experience platforms, internal tooling, or API gateways
• Familiarity with observability tooling for AI/LLM systems (e.g., Langfuse, DataDog)

This is a hybrid role with 2 days per week in the Bengaluru office

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Role 

We are looking for a Senior Sales Engineer - Public Sector to join our SE India team. This is a hybrid role based in Gurgaon, reporting to the Senior Manager, Sales Engineering. 

You will join a global group of professionals passionate about driving a secure, cloud-enabled digital future as a leader in cloud security. You will demonstrate the power and agility of cloud transformation by aligning with regional leadership and engineering to deliver strategic solutions that solve complex customer challenges.

What you’ll do (Role Expectations)

• Provide technical thought leadership and advice to enterprise customers on how to transform their digital experience
• Take total ownership of the technical sale and associated processes
• Identify and qualify technical opportunities while developing and maintaining trusted advisor relationships with key customer stakeholders
• Deliver high-impact sales pitches, technical demonstrations, and whiteboard presentations to ensure successful deployments

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You are data-driven. You use data and analytics to find the truth, measure what matters, and guide informed decisions. You value evidence over assumptions, replacing "I think" with "I know" to drive better outcomes.
• You lead with integrity. You do the right thing, even when it’s hard. You hold yourself and others to a high standard of accountability and build trust by matching your words with consistent, transparent action.

What We’re Looking for (Minimum Qualifications)

• Bachelor’s degree or equivalent combination of education and experience
• Extensive experience as a Sales Engineer or systems integrator within the enterprise space
• Hands-on expertise in installing, configuring, and managing routers, switches, and network security technologies

What Will Make You Stand Out (Preferred Qualifications)

• Advanced experience with GPO, Active Directory/LDAP, and SSO/SAML
• Deep technical knowledge of HTTP and web security technologies, including proxies, caches, and firewalls
• Proven ability to install, configure, and manage macOS, UNIX/Linux, and Windows systems in complex environments

#LI-Hybrid

#LI-SP4

Role 

We are looking for a Senior Sales Engineer - Enterprise to join our SE India team. This is a hybrid role based in Chennai, reporting to the Senior Manager, Sales Engineering. 

You will join a global group of professionals passionate about driving a secure, cloud-enabled digital future as a leader in cloud security. You will demonstrate the power and agility of cloud transformation by aligning with regional leadership and engineering to deliver strategic solutions that solve complex customer challenges.

What you’ll do (Role Expectations)

• Provide technical thought leadership and advice to enterprise customers on how to transform their digital experience
• Take total ownership of the technical sale and associated processes
• Identify and qualify technical opportunities while developing and maintaining trusted advisor relationships with key customer stakeholders
• Deliver high-impact sales pitches, technical demonstrations, and whiteboard presentations to ensure successful deployments

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You are data-driven. You use data and analytics to find the truth, measure what matters, and guide informed decisions. You value evidence over assumptions, replacing "I think" with "I know" to drive better outcomes.
• You lead with integrity. You do the right thing, even when it’s hard. You hold yourself and others to a high standard of accountability and build trust by matching your words with consistent, transparent action.

What We’re Looking for (Minimum Qualifications)

• Bachelor’s degree or equivalent combination of education and experience
• Extensive experience as a Sales Engineer or systems integrator within the enterprise space
• Hands-on expertise in installing, configuring, and managing routers, switches, and network security technologies

What Will Make You Stand Out (Preferred Qualifications)

• Advanced experience with GPO, Active Directory/LDAP, and SSO/SAML
• Deep technical knowledge of HTTP and web security technologies, including proxies, caches, and firewalls
• Proven ability to install, configure, and manage macOS, UNIX/Linux, and Windows systems in complex environments

#LI-Hybrid

#LI-SP4

The Community You Will Join:

The CRM Engineering team builds world-class tools that drive growth and foster meaningful relationships between Airbnb and its community, including Hosts, Guests, Law Enforcement, Government Regulators, Local Community Leaders, and more. This team tackles some of the most challenging and unique problems faced by our business. Here are a few examples:

• Growth Platform: Designed to increase supply and retain existing hosts.
• Policy Platform: Enables Airbnb to engage with regulatory bodies across the globe regarding short-term rental regulations. This platform tracks regulations that impact the Airbnb business and provides intelligence to address unique business challenges.
• Community Platform: Establishes a social platform to drive community enablement, collaboration, and success.
• Agent Tools: Empowers agents to understand and resolve issues that customers are unable to address on their own.
• Aircover Claims Platform: Facilitates the processing of claims for Aircover insurance products, offering protection to both hosts and guests.

The Difference You Will Make:

The Community Platform team is building a groundbreaking social platform aimed at delivering a differentiated service to our community. This platform will empower local communities to collaborate, support community leaders, host local and global events, provide improved resources, drive engagement, mobilize the community, and offer direct feedback to Airbnb.

We are seeking a highly skilled and motivated Full Stack engineer who is passionate about making a difference through their work. You will play a significant role in shaping the technical vision and then delivering a solution that is flexible, efficient and scales with the needs of the business. Each individual brings their own unique skill set, experiences, thought leadership and technical expertise to solve these technical challenges for Airbnb.

A Typical Day: 

• Work cross-functionally with product, design, and other engineering counterparts to execute on product and business strategy to build novel products and features
• Drive, lead, and contribute to the full development cycle: technical design, development, test, experimentation, analysis, and launch.
• You’ll be reviewing code and design docs, giving feedback on product specs and mocks.
• Provide critical input in team roadmap and technical direction.

Your Expertise:

• 6+ years of full software development experience
• Proficient in at least one major programming language (preferably Java / Kotlin / Scala / Ruby on Rails / Python).
• Passion for delivering products end-to-end: from ideation through planning and scoping to implementation and experimental A/B testing.
• Exposure to architectural patterns of large, high-scale web applications, such as well-designed APIs, high volume data pipelines, and efficient algorithms.
• Passionate about design and building UX products. You bring flexibility to collaboration with design and product partners by presenting tradeoffs and iterating to the ideal solution.
• Outstanding communication and interpersonal skills and detail oriented.
• Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience.

Job summary: 

• We are looking for a talented Enterprise Account Executive / Business Development Manager to join our fast-growing Brandwatch Sales organisation. You will be responsible for driving new enterprise revenue in India with a strong focus on Trajaan, while also growing strategic accounts across the broader Brandwatch portfolio.
• This is a hybrid AE/AM role suited to a highly commercial, enterprise seller who can both self-generate pipeline and expand existing customer relationships. The ideal candidate will have a strong track record in enterprise SaaS sales with a skill-set including, but not limited to, prospecting, pipeline generation, complex deal management, executive stakeholder engagement, renewal negotiation, upselling and especially cross-selling. A key part of this role will be leading with Trajaan as a strategic growth priority, while identifying opportunities to expand into other Brandwatch solutions where relevant.
• You will drive growth by engaging some of India’s largest organisations, challenging the way customers think about search intelligence, consumer intelligence and digital strategy, and positioning how Trajaan and Brandwatch can support those evolving priorities. You would be a great fit if you are comfortable building from the ground up, owning the full commercial cycle, and balancing a hunter mindset with strong account growth instincts.

What you will do:

• Drive new enterprise business growth in India, with a primary focus on Trajaan and a secondary focus on the wider Brandwatch portfolio;
• Build and manage a robust pipeline through proactive outbound prospecting, self-generated opportunities, partner collaboration and internal support functions;
• Own the full sales cycle from initial outreach and discovery through solutioning, commercial negotiation and contract execution;
• Lead land-and-expand motions across strategic accounts, identifying upsell and cross-sell opportunities;
• Build long-term relationships with senior stakeholders across Marketing, Insights, Digital, Strategy, Communications and related enterprise functions;
• Act as a trusted advisor to customers by challenging the status quo and promoting how Trajaan and Brandwatch can support growth, visibility and competitive advantage;
• Maintain constant engagement with accounts post-sale, partnering with Customer Success and internal stakeholders to drive adoption, value realisation, retention and expansion;
• Identify commercial risk and collaborate with internal teams to clear blockers, protect revenue and support successful renewals where relevant;
• Be the primary point of contact for the customer on all commercial and contractual matters within your portfolio;
• Partner with internal Brandwatch and Cision stakeholders to align account plans with the customer’s business priorities and strategic goals;
• Develop strong market knowledge across enterprise sectors in India and stay informed on trends across search, LLM visibility, digital intelligence, consumer behaviour and competitive landscape;
• Possess excellent product knowledge across Trajaan and Brandwatch solutions and lead tailored product demonstrations aligned to customer needs.
• Maintain accurate forecasting, pipeline hygiene and account activity within CRM and reporting systems.

What you will have:

• A strong background in enterprise sales and business development, with SaaS experience strongly preferred;
• 6+ years of experience in a quota-carrying sales role, ideally across a mix of new business acquisition and account growth;
• Proven ability to self-generate pipeline and win new enterprise logos in a competitive market;
• Drive and ambition to achieve and exceed sales quotas;
• Commercial acumen and comfort working towards ambitious growth targets in a highly accountable environment;
• Experience managing complex, multi-stakeholder sales cycles and negotiating commercial agreements with enterprise customers;
• Experience in growing existing client relationships through upsell, cross-sell and renewal ownership where required;
• A results-oriented, highly motivated and enthusiastic attitude, with the ability to work independently in a fast-paced environment;
• Familiarity operating in a high-growth, high-velocity sales environment;
• Outstanding consultative selling skills, including objection handling, negotiation, influencing and value-based solution selling;
• Ability to build strong relationships with internal and external stakeholders;
• Excellent English communication skills; additional Indian regional language capability would be an advantage;
• Deep interest in or knowledge of search intelligence, digital intelligence, consumer insights, social media, marketing technology or customer experience.

Soft skills:

• Top-class presentation and communication skills.
• Excellent analytical, problem-solving and decision-making skills.
• Detail-oriented and persuasive.
• Strong sense of ownership;
• Strong commercial curiosity and a proactive mindset;
• Proficiency with tools such as Salesforce, Salesloft, 6Sense or similar;
• Use of, implementation and understanding of sales processes and methodologies.

Nice to have:

• Experience selling search intelligence, consumer intelligence, marcom or insights-focused solutions;
• Experience selling into enterprise accounts in India;
• Familiarity with Sandler, BANT, MEDDPICC or other similar sales methodologies.
• Experience working with partner or reseller ecosystems.

The Team:

As a Lead Applied Value Engineer you push the envelope in solving mission-critical problems for our customers. You will work with our most strategic customers, understand their strategy and key challenges, and build Celonis solutions using cutting-edge AI technologies from market leaders such as Microsoft and OpenAI. With Celonis’ market-leading Process Intelligence (PI) Platform we feed operational context to AI so it understands our customers’ businesses and enables them to industrialize AI unlocking real ROI on AI deployments and at scale. There is no AI without PI. You will prototype these solutions, demonstrate their value to executives, and ensure successful implementation, adoption and value realization to increase Celonis' footprint at those customers.. 

The Role:

As a Lead Applied Value Engineer, responsibilities include translating customers’ objectives into value assessments or proof-of-value projects, building specific Celonis business cases and demos, running value workshops, and engaging with multiple senior stakeholders to deliver value driven results and secure long term partnership agreements. In collaboration with our partners and Celonis Services, you will drive measurable business impact across various processes and industries and accelerate the adoption of our platform. You will blend deep process and industry expertise with a proven consulting skill set with strong analytical skills at the forefront of one of the fastest-growing tech companies worldwide.

The work you’ll do:

• AI Discovery & Solutioning: Understand customers AI strategy and business critical challenges. As Celonis product & domain expert, find the best problem-solution fit and translate customer requirements into innovative solutions that move the needle
• Identify & Frame Value:
  Discover and translate customers’ strategic priorities into high-impact Celonis use cases
  Build demos and business cases, leveraging industry benchmarks and best practices in order to win new customers 
  Undertake Value Assessments or Proof-of-Value Projects and communicate the value opportunity and strategic roadmap to C-Level executives
• Realize Value:
  Facilitate business value workshops and use Celonis to identify and qualify opportunities for process enhancement
  Derive improvement measures in core business functions and initiate improvement actions and enterprise-wide change initiatives
  Present results and realized value to senior management and C-level executives
• Scale Value:
  Responsible for the end-to-end customer value journey, landing, expanding, adoption and renewing
  Build a strategic expansion roadmap for customers embedding Celonis Process Intelligence as a strategic business transformation platform in their organization and therefore drive adoption and expansion
  Provide feedback to our product development teams to enhance the Celonis platform and Apps based on new use case

The qualifications you need:

• Live for Customer Value: 9+ years of experience in an analytical role with the objective to demonstrate or secure value through business data analysis, business process improvement and respective Software deployment. Ideally in a customer-facing role in Solution Consulting, Sales Engineering or IT/Management Consulting with a Business Software / SaaS Provider or a Consultancy. Alternatively in an Inhouse role (e.g. Center of Excellence for Data Mining / Analytics / Intelligence) within an Enterprise.
  Data, Analytics, Applications & IT: Good knowledge of Business Software / SaaS applications (e.g. SAP/ Oracle),  experience with implementing RPA and/or BI Tools and/or building Dashboards, Apps and Action Flows. Hands-on Experience with Process Mining tools and technologies is preferred. Hands-on SQL experience and Python is preferred . Experience in collaborating with IT teams.
• Process Improvement & Value Realization: Experience in identifying business use cases for business process improvement and deploying improvement measures, being a change agent and training users/process owners to realize value. Domain and industry knowledge such as Supply chain, finance, CPG, BFSI, Manufacturing etc. would be a plus.
• Project Management: Experience in planning and managing project scopes, expectations and timelines. You will manage multiple projects across your aligned accounts that will be at different parts of the value journey. Also, you will leverage partners from the Celonis Ecosystem wherever possible.
• Executive Stakeholder Management: Experience in preparing and communicating (value) roadmaps and results to stakeholders and management, both internally and externally. Excellent communication and presentation skills in English.

Software Development Engineer II ( NodeJS Engineer - Connector)

Location: India-Remote

Work Timings: 1:30 PM to 10.30 PM IST

LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.

Key Responsibilities

• Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance
• Design complex high performance backend services using NodeJS
• Development of technical specifications and documentation
• Debug production issues and help maintain existing code
• Participate in on-call rotations
• Work with Bots & Automation team in building next generation bot runtime platform

You should be an expert in:

• Strong programming skills in NodeJS/Typescript with good knowledge of Websockets and data streaming services
• Experience with Java
• Experience integrating with third-party APIs
• Experience debugging/testing distributed microservice applications 
• Knowledgeable of technologies such as SocketIO, Kafka, Redis, RabbitMQ
• Experience building RESTful microservices
• Familiar with basic DevOps tasks for deploying applications in dev/test environments
• Experience with Git, Jenkins, and other Development tools
• Experience in Kubernetes a plus

Qualifications

• Bachelor's degree in Computer Science or a related field
• 3+ years of experience building successful production software systems

Benefits:

• Personal time off 15 days - Casual (5) days, Care Days (5) & Sick Days (5)
• Medical Insurance: 8 Lakhs Family Floater that covers employee, spouse, 3 children and parents or In-laws
• Group Personal Accident: 3x of the employee’s Gross Salary
• Group Term Life: 3x of the employee’s Gross Salary
• Volunteering Days – Use them to make a difference in your community. Whether it's a cleanup, supporting a local initiative,  just let us know! We're here to help you create a meaningful impact.

Financial & Growth

• Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to share in LivePerson's success.
• Learning & Development: We actively support your professional journey with robust programs for growth and learning development, including allocated stipends, ensuring you reach your full potential.

Why You’ll Love Working Here

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.

Belonging at LivePerson

We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation. 

Important Candidate Notice

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.

Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson  employee with an @liveperson.com email address.

LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com

The Position

OPSWAT is seeking a Solution Engineer to serve as a key technical advisor to our Large & Medium Enterprise accounts sales team. Based in Bangalore or Chennai this role will be instrumental in driving technical success across enterprise customers, aligning customer security challenges with OPSWAT’s differentiated solutions. The position reports to the Sales Leader for India.

You will partner closely with Sales, Channel Partners, and Customers to understand business and technical requirements, and position OPSWAT’s capabilities across file security, data sanitization (CDR), vulnerability detection, and critical infrastructure protection.

As a trusted advisor, you will lead technical engagements from discovery through proof-of-concept to deal closure, while effectively communicating OPSWAT’s vision and value proposition.

What You Will Be Doing

Technical Sales & Deal Execution

• Partner with Sales and Channel teams to drive Large enterprise opportunities and revenue growth
• Lead technical discovery, aligning customer challenges with OPSWAT solutions
• Drive technical win strategy and secure customer buy-in throughout the sales cycle
• Support and execute proof-of-concepts (POCs), demos, and technical validations

Customer Engagement & Advisory

• Build strong relationships with stakeholders from CISO to IT administrators
• Position OPSWAT solutions with a focus on risk reduction, compliance, and operational resilience
• Understand customer environments (IT, security, and increasingly OT) and map relevant use cases

Partner Enablement & Ecosystem Support

• Train and enable resellers and system integrators to effectively position and deploy OPSWAT solutions
• Support joint account planning and partner-led opportunities

Execution Excellence

• Lead and deliver high-quality responses to RFPs/RFIs
• Present at industry conferences, seminars, and customer workshops
• Collaborate with Regional Sales Managers (RSMs) on account planning and strategy
• Provide feedback to Product and Engineering teams based on market and customer insights

What We Need From You

• Bachelor’s degree in a technical discipline or equivalent experience
• 10+ years of experience in cybersecurity or networking pre-sales / solution engineering
• Proven track record supporting new business development and exceeding sales targets
• Strong presentation, demo, and storytelling skills
• Solid understanding of networking fundamentals and security architectures
• Hands-on experience installing and troubleshooting applications in Windows and Linux environments
• Ability to engage confidently across technical and executive audiences
• Self-driven, proactive, and comfortable working in a fast-paced, evolving environment
• High level of integrity and professionalism

Nice to Have

• Experience with file security, device security, network security, or related domains
• Knowledge of sandboxing, malware analysis, and threat detection technologies
• Exposure to OT/ICS security environments
• Experience with cloud platforms (AWS, Azure, GCP)
• Familiarity with APIs and integrations
• Scripting skills (Bash, PowerShell, Python)
• Experience with databases (MySQL, MongoDB)
• Network integration experience (Cisco, Juniper, Aruba, etc.)
• Relevant cybersecurity certifications

The Position 

OPSWAT is seeking a Solution Engineer to serve as a key technical advisor to our Large FSI accounts sales team. Based in Mumbai, this role will be instrumental in driving technical success across enterprise customers, aligning customer security challenges with OPSWAT’s differentiated solutions. The position reports to the Sales Leader for India

You will partner closely with Sales, Channel Partners, and Customers to understand business and technical requirements, and position OPSWAT’s capabilities across file security, data sanitization (CDR), vulnerability detection, and critical infrastructure protection.

As a trusted advisor, you will lead technical engagements from discovery through proof-of-concept to deal closure, while effectively communicating OPSWAT’s vision and value proposition.

What You Will Be Doing

Technical Sales & Deal Execution

• Partner with Sales and Channel teams to drive Large enterprise opportunities and revenue growth
• Lead technical discovery, aligning customer challenges with OPSWAT solutions
• Drive technical win strategy and secure customer buy-in throughout the sales cycle
• Support and execute proof-of-concepts (POCs), demos, and technical validations

Customer Engagement & Advisory

• Build strong relationships with stakeholders from CISO to IT administrators
• Position OPSWAT solutions with a focus on risk reduction, compliance, and operational resilience
• Understand customer environments (IT, security, and increasingly OT) and map relevant use cases

Partner Enablement & Ecosystem Support

• Train and enable resellers and system integrators to effectively position and deploy OPSWAT solutions
• Support joint account planning and partner-led opportunities

Execution Excellence

• Lead and deliver high-quality responses to RFPs/RFIs
• Present at industry conferences, seminars, and customer workshops
• Collaborate with Regional Sales Managers (RSMs) on account planning and strategy
• Provide feedback to Product and Engineering teams based on market and customer insights

What We Need From You

• Bachelor’s degree in a technical discipline or equivalent experience
• 10+ years of experience in cybersecurity or networking pre-sales / solution engineering
• Proven track record supporting new business development and exceeding sales targets
• Strong presentation, demo, and storytelling skills
• Solid understanding of networking fundamentals and security architectures
• Hands-on experience installing and troubleshooting applications in Windows and Linux environments
• Ability to engage confidently across technical and executive audiences
• Self-driven, proactive, and comfortable working in a fast-paced, evolving environment
• High level of integrity and professionalism

Nice to Have

• Experience with file security, device security, network security, or related domains
• Knowledge of sandboxing, malware analysis, and threat detection technologies
• Exposure to OT/ICS security environments
• Experience with cloud platforms (AWS, Azure, GCP)
• Familiarity with APIs and integrations
• Scripting skills (Bash, PowerShell, Python)
• Experience with databases (MySQL, MongoDB)
• Network integration experience (Cisco, Juniper, Aruba, etc.)
• Relevant cybersecurity certifications
  

Role 

We are looking for a Focal Operations Manager as an individual contributor to join our team in a hybrid capacity in Bangalore or Mohali, reporting to the Focal Support Leader. As a Focal Operations Manager (FOM), you will drive operational efficiency and ownership of the customer experience by overseeing the daily operations of Focal Support work. You will ensure service commitments and SLAs are consistently met for the Focal service offering.

What you’ll do (Role Expectations)

• Represent customer needs to post-sales support teams and stakeholders while acting as the key point of contact for operational issues via regular internal and external cadences
• Monitor day-to-day Focal Support workflows, including case intake, triage, and escalations, to ensure the team meets established goals and organizational standards
• Track SLA adherence and service commitments to identify risks early and drive timely actions to prevent misses across covered accounts
• Partner with Support Engineers and customers to ensure technical engagement and produce regular operational dashboards regarding backlog health, aging, and key risks for QBRs
• Lead customer onboarding into Focal services and manage the resolution process for Focal Accounts, including the completion of light RCAs and action plans for any Defcons

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
• You are data-driven. You use data and analytics to find the truth, measure what matters, and guide informed decisions. You value evidence over assumptions, replacing "I think" with "I know" to drive better outcomes.

What We’re Looking for (Minimum Qualifications)

• Bachelor’s degree with 5+ years of professional experience, including at least 2 years in a Customer Support organization or Technical Support Operations
• Working knowledge of SLAs, ticket lifecycle management, and support metrics such as backlog, aging, and resolution timelines
• Strong understanding of networking (TCP/IP, DNS, VPNs, HTTP/HTTPS, proxies, firewalls) and experience with cloud-based services or cybersecurity products (SASE, Zero Trust, SWG, ZTNA, CASB, FWaaS, etc)
• Proven ability to coordinate complex initiatives across technical teams and stakeholders, ensuring seamless follow-through and delivering structured, concise status updates
• Proficiency with support tooling, such as Salesforce Service Cloud, along with experience in dashboards, reporting, and spreadsheets

What Will Make You Stand Out (Preferred Qualifications)

• Familiarity with incident and problem management practices and customer-facing communication cadences
• Experience supporting premium support, named account, or entitlement-based offerings such as TAM or Focal-like programs
• Ability to interpret technical context to drive routing and unblock progress, complemented by a base level of technical knowledge in ZIA, ZPA, ZCC, or ZDX

#LI-KM8

#Hybrid

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

We’re looking for a strong technical contributor to drive AI/ML innovation and deliver real business impact through intelligent solutions.

You’ll:

• Identify high-impact opportunities using AI/ML to solve customer and business problems
• Partner with stakeholders and influence decisions through data-driven insights
• Build and deploy end-to-end ML models (including LLMs) using structured and unstructured data
• Collaborate with engineering teams to develop scalable data and ML pipelines
• Take full ownership from idea to production, delivering measurable business outcomes

This role is ideal for someone who can combine deep technical expertise with business thinking to simplify complexity and build impactful, production-ready AI solutions.

About You

1. 7+ years of experience in the data science/machine learning domain, preferably with hands-on end-to-end model building experience
2. Curious mind to learn, explore and identify biggest customer opportunities
3. Build strong relationships across both technical and business/product teams, earn trust with leadership
4. Driven towards forming opinions and conclusions through data and experimentation, rather than anecdotes and hearsay
5. Willingness to dive deep into the tech stack as well as hands-on coding
6. Experience in building end to end ML models, across the ML lifecycle
7. Strong communication and leadership presence
8. Technical skills- hands on with scripting required, with knowledge or willingness to learn tools/softwares. Knowledge of R, SQL, Python, Statistical modeling, experience with AWS/Azure/GCP ML suite
9. Experience in the following domains/industries preferred- SaaS, ecommerce, pricing or payments
10. Bachelors/Masters in a technical or natural sciences domain from a top university

Even if you feel like you meet some, but not all of the qualifications, we would love it if you take the time to apply to the role. As we evolve and scale up a relatively new team, we strongly believe that a diverse team structure will accelerate progress towards our objectives.

The Team

Zuora Platform Tech is at the forefront of technological and business transformation, tackling complex, ambiguous problems to drive innovation. As part of the AIMS team (AI, ML, and Science), you’ll work on applying advanced AI and data science to enable total monetization across Zuora’s product suite and beyond.

The team operates at the intersection of AI, business strategy, and product innovation, solving high-impact problems like pricing, forecasting, segmentation, and optimization. The tech stack includes Java, Spring, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, and AngularJS.

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

So, What's the Role All About?

We are looking for a Specialist Software Architect to lead the architectural vision, design, and evolution of our AI-driven and Conversational Solutions platform. This role demands deep hands-on expertise in Python, AWS Cloud services, AWS Knowledge Hub, and multiple Knowledge Base technologies, along with proven experience designing simplified, scalable, and resilient architectures using microservices and AWS-native services.

You will play a critical role in shaping the technical foundation of our Conversational AI platform — one that handles millions of interactions per day, meets strict SLAs (99.99%), and supports zero-downtime deployments, robust disaster recovery, and enterprise-grade AI orchestration. You will be the go-to architect for proposing pragmatic, simplified designs that balance innovation with operational excellence.

How Will You Make an Impact?

Architecture & System Design:

• Own and define the end-to-end architecture of the Conversational AI and Knowledge platform, covering AI model integration layers, data stores, knowledge bases, and external integrations.
• Design enterprise-scale, cloud-native, microservices-based architectures capable of handling high concurrency, burst traffic, and real-time conversational workloads.
• Propose simplified, cost-effective architectural designs leveraging AWS-native services — avoiding over-engineering while ensuring scalability and resilience.
• Define reference architectures, architectural blueprints, and non-functional requirements (NFRs) for performance, reliability, security, and maintainability.
• Drive event-driven and asynchronous architectures using AWS-native services such as SQS, SNS, EventBridge, and Step Functions.
• Define best practices for microservices design, domain-driven design (DDD), API design (REST, async/event APIs), and AI integration patterns.
• Review and guide complex application-level designs, critical code paths, and AI pipeline architectures.

AI & Conversational Solution Architecture:

• Architect and evolve AI-driven Conversational solutions integrating large language models (LLMs), prompt engineering patterns, and enterprise AI orchestration frameworks.
• Design and implement Knowledge Base solutions using AWS Knowledge Hub, vector databases, RAG (Retrieval-Augmented Generation) architectures, and other knowledge management technologies.
• Define AI model integration strategies — including model selection, fine-tuning approaches, embedding pipelines, and response quality frameworks.
• Drive conversational UX architecture, ensuring seamless, context-aware, and low-latency interaction flows.
• Evaluate and recommend AI tooling, platforms, and frameworks aligned with business needs (e.g., AWS Bedrock, LangChain, OpenAI, Anthropic, Kore.ai, Dialogflow).
• Lead the design of multi-turn conversation management, intent resolution, and fallback handling architectures.

AWS Cloud & Microservices Architecture:

• Architect and optimise solutions using AWS services including but not limited to Lambda, API Gateway, SQS, SNS, Step Functions, DynamoDB, Aurora Serverless, S3, Bedrock, and Kendra.
• Design cost-efficient, elastic scaling strategies aligned with unpredictable conversational AI workloads.
• Lead cloud governance, environment isolation, multi-account strategy, and infrastructure-as-code (IaC) practices.
• Define CI/CD pipeline standards, DevOps practices, and containerisation approaches (Docker, Kubernetes) for AI workload deployments.
• Drive microservices decomposition strategies — identifying service boundaries, inter-service communication patterns, and data ownership models.

Scalability, Resilience & Disaster Recovery:

• Design for extreme scale — high concurrent users, high TPS, and real-time AI inferencing demands.
• Own resilience strategies including multi-AZ and multi-region architectures, active-active or active-passive DR setups, and graceful degradation mechanisms.
• Define and validate RPO/RTO goals, conduct chaos testing, and lead DR drills.
• Ensure zero-downtime deployment capabilities through blue/green, canary, and rolling deployment strategies.

Security, Compliance & Reliability:

• Embed security by design across all AI and data architecture layers — covering authentication, authorisation, data privacy, encryption, and model safety guardrails.
• Support compliance requirements (SOC2, ISO, GDPR) from an architectural standpoint, particularly around AI data handling and knowledge base access controls.
• Partner with SRE and DevOps teams on observability, logging, distributed tracing, and alerting for AI workloads.
• Define SLIs, SLOs, and capacity planning models for conversational AI services.

Technical Leadership & Collaboration:

• Act as a technical mentor and trusted advisor to senior engineers, tech leads, and implementation teams.
• Lead architecture reviews, design councils, and technical decision forums — championing simplicity, pragmatism, and long-term maintainability.
• Partner closely with Product Management, AI/ML teams, and delivery teams to balance innovation with execution feasibility.
• Drive the long-term AI architecture roadmap and proactively reduce technical debt.

Have You Got What It Takes?

Experience & Education:

• Bachelor's degree in Computer Science, Information Systems, Electrical Engineering, or equivalent work experience.
• 10+ years of professional software engineering experience, with at least 4–5 years in a software architect or principal engineer role.
• Demonstrated experience designing and delivering AI-driven or Conversational AI platforms at enterprise scale.

Technical Expertise:

• Deep hands-on experience with Python — including AI/ML libraries, API development, and automation scripting.
• Strong expertise in AWS Cloud services — particularly those relevant to AI workloads: Bedrock, Kendra, Lambda, API Gateway, SQS, SNS, Step Functions, DynamoDB, S3, and Aurora Serverless.
• Hands-on experience with AWS Knowledge Hub and multiple Knowledge Base technologies including vector databases, document stores, and semantic search platforms.
• Proven experience designing microservices architectures — including service decomposition, inter-service communication (REST, gRPC, event-driven), and distributed data management.
• Strong understanding of:
• RAG (Retrieval-Augmented Generation) architectures and embedding pipelines
• Prompt engineering and LLM integration patterns
• Modern authentication standards (OAuth2, OIDC, SAML)
• Web APIs — REST and async/event API design
• Databases (SQL/NoSQL) and data integration patterns
• Experience with CI/CD pipelines, DevOps practices, and containerisation (Docker, Kubernetes).
• Familiarity with AI tooling and platforms such as AWS Bedrock, LangChain, OpenAI, Anthropic, Dialogflow, or Kore.ai.
• Experience with GenAI and Agentic AI application development.

Architecture & Scale:

• Demonstrated success designing systems for high traffic, low latency, and high availability at global scale.
• Deep experience with resilience, disaster recovery, and failover design in cloud-native environments.
• Strong track record of proposing simplified, pragmatic architectural solutions that avoid unnecessary complexity.
• Experience with event-driven systems, message queues, and streaming architectures.
• Strong understanding of cloud networking, caching strategies, and data modelling for AI workloads.

Good to Have:

• Experience with CCaaS or real-time communication platforms (e.g., NICE CXone).
• Exposure to multi-region SaaS deployments and hybrid serverless/container architectures.
• Familiarity with OpenSearch or Elasticsearch for conversational data search and analytics.
• Experience with cost optimisation strategies at scale on AWS.
• Knowledge of frontend technologies (JavaScript/TypeScript, React) for full-stack architecture awareness.

What's in It for You?

Join an ever-growing, market-disrupting, global company where the teams — comprised of the best of the best — work in a fast-paced, collaborative, and creative environment. As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX! At NICE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility — 2 days working from the office and 3 days of remote work each week. Office days focus on face-to-face collaboration where teamwork and creative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Requisition ID: 10787

Reporting Into: Director , Engineering

Role Type: Individual Contributor 

As an Account Director at Recorded Future, you will play a critical role in driving revenue growth by managing a portfolio of strategic enterprise accounts and generating new business. You’ll own the full sales cycle, from prospecting to close, while building trusted relationships with senior stakeholders in cybersecurity, IT, and procurement. This is a high-impact, quota-carrying role ideal for a strategic, driven, and customer-obsessed sales leader.

What You'll Be Doing:

New Business Acquisition

• Identify and pursue net-new logo opportunities through outbound prospecting, referrals, and channel networks
• Conduct strategic discovery to align cybersecurity needs with Recorded Future’s intelligence solutions
• Engage channel partners in joint go-to-market motions, leveraging their reach and relationships

Account Management

• Own and grow key enterprise accounts across multiple verticals
• Drive upsell, cross-sell, and renewal opportunities by identifying unmet needs and usage patterns
• Build strong, multi-threaded relationships across technical and executive audiences (CISO, CIO, VP of Security)
• Act as a trusted advisor, delivering insights and value beyond the initial sale
• Partner with Customer Success and other internal stakeholders to ensure seamless onboarding, support, and long-term customer value

Sales Execution & Forecasting

• Navigate complex, multi-stakeholder sales cycles lasting 6–12 months
• Apply MEDDPICC and value-based selling frameworks to qualify and advance deals
• Develop and present compelling proposals, with a strong grasp of both technical value and business ROI
• Use Salesforce, Clari, and Gong to manage pipeline health, track activity, and maintain forecast accuracy
• Handle objections and pricing conversations with clarity, confidence, and professionalism
• Consistently meet or exceed quarterly and annual revenue targets
  
  

Market Intelligence & Strategy

• Maintain a deep understanding of cybersecurity trends, competitive dynamics, and enterprise buying behavior
• Provide market feedback to internal teams to inform product, positioning, and roadmap priorities
• Operate with urgency, professionalism, and high standards of customer care

What You'll Bring:

Experience

• 8+ years in enterprise SaaS or cybersecurity sales roles, with a focus on complex, multi-stakeholder deals
• Track record of consistently exceeding quota and driving territory growth
• Experience managing long sales cycles and closing 7-figure, multi-year contracts with Fortune 1000 clients
• Strong experience with direct sales and partner-driven go-to-market models

Skills

• Proficient in discovery, objection handling, and closing
• Deep knowledge of MEDDPICC and value-based consultative sales approaches
• Skilled in managing sales processes including approvals, legal reviews, and quoting workflows
• Comfortable engaging with C-level executives and adapting communication to a range of stakeholders
• Highly organized and operationally disciplined; fluent in tools like Salesforce, Clari, Gong

Preferred Qualifications:

• The grit, curiosity, and resilience to thrive in a high-growth, fast-paced environment
• An entrepreneurial mindset with a proactive, self-starter attitude
• A customer-obsessed approach, with a desire to solve meaningful problems and deliver long-term value
• A collaborative and team-oriented; able to work cross-functionally and build internal champions
• Thoughtfulness, self-awareness, and composed under pressure

#LI-Remote

As a Senior Cyber Security Trainer & Curriculum Developer at Recorded Future, you will serve as a key driver of customer enablement through high-impact, technical training. Operating with full independence, you will design, deliver, and optimize cybersecurity learning experiences that empower customers to effectively adopt and utilize the Recorded Future threat intelligence solution. You will lead initiatives that enhance learner outcomes, mentor junior trainers, and shape the evolution of our curriculum through real-world feedback and strategic insight.

What You'll Do:

• Design, develop, and deliver live and virtual cybersecurity training for global customer audiences.
• Take ownership of curriculum course, create technical labs, CTF challenges, and curriculum aligned to role-based use cases.
• Act as a subject-matter expert and mentor to junior trainers and instructional designers.
• Collaborate cross-functionally with Product, Customer Success, and Engineering teams to align training content with evolving product capabilities and customer needs.
• Contribute to the Recorded Future Community through training-related discussions, webinars, and events.
• Provide guidance and support to Partner Trainers to ensure consistency and instructional excellence.
• Analyze training effectiveness using learner feedback, analytics, and performance metrics to continuously improve course impact.

What You'll Bring:

• 8+ years in a training, cybersecurity, or enablement role.
• Proven track record of independently designing and delivering cybersecurity training for external customers.
• In-depth knowledge of threat intelligence, cyber defense frameworks (e.g., MITRE ATT&CK), and threat actor analysis.
• Strong instructional design skills, with experience building interactive, lab-based learning environments.
• Excellent facilitation and communication skills across live, virtual, and hybrid environments.
• Experience using learning analytics to measure engagement, retention, and training impact.
• Strong cross-functional collaboration and stakeholder communication skills.

Preferred Qualifications:

• CISSP, GIAC, or equivalent cybersecurity certification 
• Familiarity with Recorded Future platform or threat intelligence platforms
• Proficiency in tools such as Articulate 360, Camtasia, and LMS platforms (e.g., Skilljar)
• Exposure to AI applications in cyber security or cybersecurity training
• Experience mentoring peer instructors or managing instructional standards
• Awareness of adult learning theory and modern digital learning strategies.

#LI-Remote

As a Technical Cybersecurity Trainer & Curriculum Developer, you will design and deliver customer-facing training experiences that help users understand and apply threat intelligence to their operational environments. Working under moderate supervision, you will take ownership of specific modules and sessions, contribute to hands-on lab development, and partner with cross-functional stakeholders to support the success of both new and experienced customers.

What You'll Do:

• Focus on complex platform features, APIs, and integration guides for developer and enterprise audiences.
• Deliver instructor-led training (ILT) in live or virtual formats, including "Getting Started" and foundational courses.
• Design, maintain, and improve hands-on exercises, product walkthroughs, and Capture the Flag (CTF) activities under guidance.
• Build and update customer-facing training assets, including slide decks, handouts, and facilitator guides.
• Collaborate with senior trainers and instructional designers to align training materials with frameworks like MITRE ATT&CK and the NICE Cybersecurity Workforce Framework.
• Support and co-facilitate intermediate-level product workshops with experienced team members.
• Partner with Product and Customer Success teams to ensure curriculum reflects evolving product features and use cases.
• Assist in evaluating learner feedback and analytics to drive continuous improvement in training.

What You'll Bring:

• 5+ years in a technical training, cybersecurity analyst, or instructional design role.
• Strong understanding of cybersecurity principles and operational security use cases.
• Familiarity with adult learning theory and training best practices.
• Experience delivering virtual training via platforms such as Zoom, Webex, or Microsoft Teams.
• Basic proficiency with instructional tools (e.g., Articulate 360, Camtasia, Snagit).
• Clear written and verbal communication skills for external audiences.
• Team player mindset with eagerness to learn and grow.

Preferred Qualifications:

• CEH or CompTIA CySA+ certification (or equivalent)
• Experience using or teaching with threat intelligence platforms
• Exposure to building MITRE ATT&CK-aligned training materials
• Some experience with hands-on lab or simulation development
• Knowledge of frameworks like NICE or NIST CSF
• An understanding of customer enablement or product adoption concepts.

#LI-Remote

Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.

The Deal Desk Manager is responsible for supporting the Global Sales teams with facilitation of complex deals through the Quote to Cash sales cycle. This position will work collaboratively at every level across Sales, Professional Services, Legal, Privacy, Finance, Security, Compliance, Product and Revenue Recognition Accounting teams to ensure deals are structured and negotiated to comply with Smartsheet policies and processes.

This position is Hybrid and reports to the Senior Manager, Deal Desk in Bellevue, WA. 

You Will: 

• Be the primary point of contact to the sales team in the EMEA region.
• Manage daily operations and internal controls for the Deal Desk team.
• Elevate specialized issues to appropriate business partners for approvals to ensure resolution.
• Act as a trusted advisor to the Global Sales Teams for deal structuring and support other internal stakeholders throughout the sales cycle to expedite deal execution.
• Provide guidance on complex deal structures in a way that maximizes ACV and customer satisfaction, and manages risk for Smartsheet.
• Navigate and deal with ambiguity and potential blockers to bring the clarity needed to close the deal.
• Become a subject matter expert on the Quote to Cash sales cycle to empower and educate the sales team on the latest product bundles and offerings.
• Adhere to published Service Level Agreements (SLAs)to set service standards that can be relied upon.
• Keep up to date with new company policies, initiatives, and offerings and share for awareness to Sales and internal stakeholders.
• Serve as one of the main catalysts for driving efficiencies in Smartsheet’s quote-to-order process.
• Ensure compliance with internal controls and work towards zero processing errors.
• Perform other duties as assigned.
• This is an Individual Contributor role 
• Work timings would be EMEA Shift - 1PM IST - 10 PM IST

You Have: 

• Bachelor's Degree in Business Administration or related business field preferred.
• Proficiency in overall complex SaaS or Cloud Enterprise deal structures for software licensing, services and renewal deals. 
• Minimum of 8+ years of relevant Deal Desk or Sales Operations experience in a prominent enterprise software company with Direct, Channel, Government, Services, and International Sales is highly desirable.
• Highly organized with an ability to balance being detail-oriented as well as seeing the big picture.
• Excellent communication and presentation skills with the ability to be a calming influence while having a commanding presence across teams.
• Ability to work flexible hours on a rotating schedule for coverage to support the USand the APAC Sales teams.
• Working knowledge of Salesforce, CPQ, Netsuite, or similar systems CRM and ERP systems.
• Highly organized, detail-oriented, and with a high level of accuracy with an ability to handle multiple project timelines at once.

You will report to our Deal Desk Manager located in our Bellevue office, but this role will be based in Bangalore.

You Will:

• Be a trusted advisor to the Global Sales Teams for deal structuring and support other company partners throughout the sales cycle to expedite deal execution
• Provide guidance on routine to moderately complex deal structures in a way that maximizes ACV and customer satisfaction, and manages risk for Smartsheet Work with multiple teams including Sales, Finance, Legal, Deal Operations, Pricing, Billing, and Compliance to address custom deal requirements
• Enhance specialized issues to appropriate partners and bring resolution to those issues.
• Be the main contact to lead deals through appropriate approval levelReview deal progression and collaborate with team members to ensure deal cycle times and precise execution.
• Follow a same-day response commitment to set service standards that can be relied upon
• Review submitted Deal Requests for accuracy and conformance to Smartsheet sales order acceptance policies
• Ensure all approved requests have been documented observing Finance Operations and accounting processes
• Ensure compliance with internal controls and work towards zero processing errors
• Establish and lead project improvement plans with defined timeline
• Contribute to different process improvement projects
• Other duties as assigned
• Working time - US East - 6pm - 3 am 

You Have:

• 5+ years of relevant Deal Desk or Sales Support experience in a SaaS company with Direct, Channel, Government, Services, and International Sales.
• An understanding of sales process, Billing, revenue recognition including structuring of a deal and contract management.
• Consulted on common deal patterns
• Experience supporting Resellers
• Affect change within the organization to improve processes
• Excellent oral/written communication skills
• Work flexible hours on a rotating schedule for coverage to support EMEA and APAC Sales teams
• Working knowledge of Salesforce, CPQ, Netsuite, or similar systems CRM and ERP systems

We're looking for a Marketing Automation Specialist to join our Marketing Operations team. In this role, you'll be the primary owner of driving communication from our Marketo instance - building, optimizing, and maintaining the automated and batch communications that power our marketing engine. You'll also work across a broader stack including Zoom Events, Salesloft, and Salesforce to ensure seamless campaign execution and reliable data flow across systems.

This is a hands-on, high-volume production role for someone who is deeply fluent in Marketo and comfortable operating across a modern B2B marketing tech stack

This role requires the flexibility to work a swing shift (9:00 am - 6:00 pm on three days and 1:00 pm - 10:00 pm twice a week) allowing for essential real-time overlap with our US office

You Will:

Marketing Campaign Operations (Marketo)

• Own the day-to-day administration and production within our Marketo instance, serving as the internal subject matter expert
• Design, build, and optimize automated nurture programs, batch email campaigns, smart campaigns, and segmentation logic
• Manage all campaign operations including email builds, landing pages, forms, tokens, and A/B testing
• Ensure database hygiene, deliverability best practices, and compliance with data privacy regulations (GDPR, CAN-SPAM)
• Maintain performance reports and dashboards in partnership with BI to track program effectiveness.

Webinar Production + Management (Zoom Events)

• Support technical setup and execution of webinars and virtual events in Zoom Events, including registration, integrations, and post-event automation
• Ensure attendee and engagement data flows accurately into Marketo and Salesforce for follow-up nurture and attribution tracking
• Analyze event performance and contribute to optimization of the virtual event program

Cross-Functional Collaboration

• Act as the go-to resource for campaign managers, demand gen, and SDRs on Marketo best practices and marketing technology questions
• Document processes, workflows, and system configurations to ensure continuity and scalability
• Evaluate and recommend improvements to the marketing tech stack as business needs evolve

Strong Project and Stakeholder Management 

• Manage prioritization and input from business owners across the organization. 
• Maintain SLAs and processes to ensure we produce high quality, timely work for our stakeholders within our Smartsheet program management environment. 

You Have:

• 3–5 years of experience in marketing operations or marketing automation in a B2B SaaS environment
• Deep, hands-on Marketo expertise that includes: program building, smart lists, lead scoring, tokens, API integrations, and reporting; Marketo Certified Expert (MCE) strongly preferred
• Solid working knowledge of Salesforce CRM, including campaign management, lead management, and reporting
• Experience with Zoom Events or a comparable virtual event platform
• Familiarity with Salesloft or a comparable sales engagement tool
• Strong understanding of B2B lead lifecycle, funnel management, and demand generation principles
• Sharp attention to detail and a genuine commitment to clean, reliable data and email sends
• Strong communication and collaboration skills across marketing, sales, and operations teams

Nice to Have

• Experience with BI or reporting tools such as Tableau
• Familiarity with UTM tracking, attribution modeling, or revenue operations frameworks

Smartsheet is looking for a Sr. Compensation Consultant who is customer focused, with compensation expertise. The primary focus for this role will be to influence our competitive global compensation programs to help recruit, retain, and motivate our most valuable resources, our employees.

This position will report to the Sr. Manager of Compensation.

You will:

• Influence the application of the global compensation strategy, design and execution, including, but not limited to job leveling, career-pathing, job architecture development, attraction, retention, reward and recognition, incentive design, communication methods, and education.
• Assist in compensation review cycles including administration and distribution, mentoring, and communication of all compensation programs and guidelines.
• Partner with senior team members to develop new salary ranges in markets that Smartsheet is expanding into.
• Conduct analysis on the effectiveness and competitiveness of existing compensation programs and model potential impact of alternatives.
• Help monitor and interpret relevant pay-related regulations in partnership with HR, Legal, and external advisors.
• Lead proactive consultations with talent acquisition, people business partners and management teams in evaluating jobs and benchmarking new hire and ongoing compensation using market data and internal evaluation.
• Apply AI and automation to improve modeling, scenario planning, pay transparency and scalability.
• Contribute to initiatives that drive business outcomes through an effective compensation strategy, supporting the project lifecycle from problem identification through implementation and change support.
• Build collaborative, cross functional partnerships with client groups to ensure understanding of our compensation philosophy.
• Partner with the Total Rewards department leaders to improve processes and systems. May lead or participate in compensation projects.

You have:

• 5+ years of experience in Compensation analysis or consulting in the technology or software industries.
• Bachelor’s degree preferred.
• Ability to communicate to all levels of management including sensitive information.
• Advanced knowledge of compensation compliance and local laws globally in geographies we operate in.
• Strong analytical, project management, and program development skills.
• Self-motivation to increase knowledge of compensation administration and build relevant skill sets.
• Strong attention to detail and accuracy, with excellent organizational skills.
• Exceptional written and oral communication skills, including formal presentations.
• Advanced level of proficiency using Smartsheet, Microsoft Excel and Google Suite.
• Workday experience preferred.
• Ability to meet deliverables by working independently on day-to-day work and by staying consistent with departmental objectives.
• Capacity to be flexible and adapt to shifting priorities, and be a collaborative team player.
• Flexibility and are open to change and new information; adapts behavior and work methods accordingly.
• Ability to balance time to market with a compelling solution, and make the right trade-offs along the way.

Corporate Systems Engineering builds and operates the software platforms, integrations, and automations that power Smartsheet’s core business functions across Finance, Sales/GTM, and People & Culture.  Our team owns mission-critical systems and workflows that enable how the company hires, sells, bills, pays, reports, and scales. We operate at the intersection of software engineering, enterprise platforms, and business-critical data, treating internal systems with the same rigor, reliability, and product mindset as customer-facing software.

The People Systems team engineers and operates platforms that support the employee lifecycle, including HR, payroll, learning, and talent systems.  We balance deep platform configuration with extensibility, integrations, and data integrity to deliver reliable, compliant systems that scale with the organization.

As a Sr. HR Systems Engineer on the People Systems team, you will operate as a technical leader within the People & Culture (P&C) domain, owning complex, high-impact engineering work that extends beyond traditional application configuration. This role focuses on building scalable, reliable, and extensible solutions across Workday, People data, integrations, and automation that support the full employee lifecycle and enable the business to operate with accuracy, speed, and insight. You will work at the intersection of enterprise platforms, custom engineering, and data, helping evolve People Systems from primarily UI-driven administration into a product-grade, engineering-led capability within Product Engineering.

This role is suited for a senior engineer who is comfortable working across configuration, code, integrations, and data - and who enjoys solving ambiguous, cross-functional problems in a regulated enterprise environment.

You Will:

• Act as a senior technical owner within the People Systems domain, responsible for designing and delivering complex solutions across Workday, integrations, and supporting platforms
• Lead engineering efforts related to People data flows, including hire-to-retire lifecycle events, data synchronization, and downstream consumption by Finance, Security, and Analytics
• Design and implement custom extensions and integrations using tools such as Workday Studio, APIs, middleware, or AWS-based services
• Partner with Integrations and Automation teams to build event-driven, automated People workflows (e.g., joiner/mover/leaver, access provisioning, data updates)
• Own the technical design and implementation of People-related integrations and data contracts, ensuring reliability, auditability, and clear ownership
• Contribute to People reporting and analytics initiatives by enabling high-quality, well-modeled People data for BI, compliance, and workforce insights
• Identify opportunities to reduce manual People operations through automation, configuration-as-code patterns, and reusable components
• Provide technical leadership and mentorship to other People Systems engineers, reviewing designs and code and setting quality standards
• Partner closely with Product Managers, HR stakeholders, Security, and Compliance to translate People domain needs into robust technical solutions
• Participate in on-call rotations and operational ownership for People Systems, ensuring reliability and rapid issue resolution

You Have:

• 6-8 years experience building and supporting enterprise systems, with deep exposure to HR/People platforms such as Workday
• Experience extending enterprise platforms through custom development, APIs, middleware, or platform-specific tooling (e.g., Workday Studio or similar)
• Strong understanding of system-to-system integrations, data modeling, and event-driven workflows
• Comfort working across both UI-driven configuration and code-based solutions
• Experience operating in environments with compliance, audit, and security requirements (SOX, ITGC, access controls)
• Ability to lead technical initiatives independently and make sound architectural decisions
• Strong communication skills and comfort collaborating with non-technical stakeholders
• Experience mentoring engineers and raising the technical bar of a team
• Experience with People data analytics, reporting pipelines, or workforce metrics
• Familiarity with identity lifecycle management and security integrations tied to HR systems
• Experience building internal tools or automations that support HR or People Operations teams
• Exposure to cloud platforms (AWS), scripting languages, or automation frameworks
• Experience working in Product Engineering organizations rather than traditional IT

As a Team Manager, Technical Support you will be directly responsible for managing and mentoring a team of globally distributed professionals in providing exceptional customer support experiences. This position manages the day-to-day operations of the team and works closely with other Support leaders to ensure the team is hitting its targets. Responsibilities include coaching and developing individuals within the team in their roles as product experts and participating in improvement efforts across Support. The successful candidate will be experienced (3+ years) in leading and developing a Support team within a Software as a Service environment. 

At Smartsheet Support we empathize and empower others with expert engagements and are the first line of response for our customers to fix issues, share best practices, and advocate for users. Our teams of experts are aligned to various domains of knowledge, promoting the most effective and expedient customer resolution. 

You will report to a Sr Support Manager within the Global Support team. 

Estimated Breakdown: Core responsibility distribution may change depending on business and customer need but in general fall around: 

• 70% People management, career development & coaching
• 30% Operations: Provide oversight, case/queue management & insights of the day-to-day operations of your team, owning and driving towards meeting KPIs/SLAs

You Will: 

• Manage & lead a team of globally distributed technical support professionals to provide enterprise-level, post-sales technical support to Smartsheet customers. Teams will be comprised of members with varying levels of technical expertise and tenure 
• Set clear objectives, coach & provide feedback, evaluate progress, and instill a high performance culture with focus on teamwork, customer excellence, and ownership for resolving customer issues
• Own and drive performance and customer outcomes through the delivery of SLAs and KPIs 
• Leverage the strengths of your team to maintain case volume, reduce backlog, and deliver improvements to Support experiences 
• Analyze and interpret KPI metrics, customer feedback, to identify trends and make recommendations for improving efficiencies 
• Execute to meet targets of strategic goals set by Support Leadership 
• Perform regular case reviews and quality assessments of your team 
• Actively engage in the release readiness process and assist with evaluating new features and changes
• Create a culture of inclusivity, recognizing the strengths that individuals bring to the team to promote engagement and development opportunities 
• Recruit to business needs, alongside recruitment partners, shaping and iterating to ensure the quality of talent attracted
• Partner with the Training team, as applicable, aligning on onboarding and assessment objectives and programs, through feedback and effective communication whilst sharing any skill gaps
• Promote continuous improvements through recognition and feedback within the team
• Effectively partner across the global Support organization and other stakeholders to drive initiatives, share ideas, and model team collaboration
• Other duties as assigned 

You Have: 

• 3+ years of prior people management or equivalent experience in mentoring, managing, or providing feedback to individual contributors
• 3+ years experience working in a technical support or customer service environment, with a preference for prior experience operating in a fast-paced, high-volume technical SaaS environment with a high degree of critical thinking and problem solving 
• Experience with frontline management and working with or leading global teams preferred
• Experience in coaching, mentoring, managing, and evaluating performance of individual contributors
• Excellent end-user interaction and strong written and verbal communication skills
• Leadership skills and proven track record as a resource for other team managers
• Demonstrated ability to work independently and take ownership of issues or challenges
• Ability and desire to learn and develop new skills quickly and grow along with a leading global software product

L1 Support Specialist – Customer Support (SaaS)

Location: Bangalore, India (Office-based / Hybrid)

Shift: Willingness to work in rotational shifts including evening/night to support global customers. Transport provided

About the Role:

We are seeking a customer-focused L1 Support Specialist to join our Bangalore-based support team. In this role, you will be the first point of contact for customers, providing timely, high-quality support and resolving common product and usage issues. You will play a critical role in delivering a great customer experience while building strong product and technical fundamentals.

This is an excellent opportunity for someone early in their support career who is eager to learn, grow technical skills, and build a long-term career in SaaS support.

What You’ll Do:

• Provide frontline support to customers via chat, email, zoom, and phone
• Troubleshoot and resolve common product, configuration, and usage issues
• Understand customer problems, reproduce issues when needed, and document findings clearly
• Follow established troubleshooting guides and workflows
• Escalate complex or unresolved issues to L2/L3 teams with complete context
• Educate customers on product features and best practices
• Maintain accurate case notes and update knowledge base articles as needed
• Meet defined SLAs, quality standards, and productivity targets
• Must-Have Skills & Qualifications:
• Technical Skills (Must Have)
• Basic understanding of web-based/SaaS applications
• Familiarity with browsers, operating systems, and basic networking concepts
• Ability to read and understand simple error messages and logs
• Comfortable learning new tools and technologies quickly
• Basic proficiency with spreadsheets and documentation tools
• Experience using or exposure to ticketing systems (Zendesk, Freshdesk, Salesforce, Jira, or similar)

Customer Support Skills (Must Have)

• 1–3 years of experience in customer support, service desk, or technical support
• Strong written and spoken English communication skills
• Ability to explain simple technical concepts clearly
• Customer-first attitude with empathy and patience
• Good problem-solving and analytical thinking
• Ability to multitask and manage multiple tickets
• Willingness to work in a fast-paced, metric-driven environment

Preferred Skills & Qualifications: Technical Skills (Preferred)

• Exposure to workflow, project management, or collaboration tools
• Basic understanding of APIs, integrations, or authentication concepts (SSO, OAuth)
• Familiarity with SQL, JSON, or scripting fundamentals
• Experience supporting B2B SaaS products
• Customer Support Skills (Preferred)
• Experience supporting global customers
• Prior experience with chat and phone support
• Knowledge of ITIL fundamentals
• Interest in growing into L2/L3 technical support or specialist roles

What Success Looks Like:

• Consistently meets SLAs and quality targets
• High CSAT for L1- owned cases
• Accurate triage and effective escalations
• Demonstrated growth in product and technical knowledge
• Positive collaboration with peers and senior support engineers

L1 Support Specialist – Customer Support (SaaS)

Shift: Willingness to work in US rotational shifts including evening/night to support global customers. Transport provided

About the Role:

We are seeking a customer-focused L1 Support Specialist to join our Bangalore-based support team. In this role, you will be the first point of contact for customers, providing timely, high-quality support and resolving common product and usage issues. You will play a critical role in delivering a great customer experience while building strong product and technical fundamentals.

This is an excellent opportunity for someone early in their support career who is eager to learn, grow technical skills, and build a long-term career in SaaS support.

What You’ll Do:

• Provide frontline support to customers via chat, email, zoom, and phone
• Troubleshoot and resolve common product, configuration, and usage issues
• Understand customer problems, reproduce issues when needed, and document findings clearly
• Follow established troubleshooting guides and workflows
• Escalate complex or unresolved issues to L2/L3 teams with complete context
• Educate customers on product features and best practices
• Maintain accurate case notes and update knowledge base articles as needed
• Meet defined SLAs, quality standards, and productivity targets

Technical Skills (Must Have)

• Basic understanding of web-based/SaaS applications
• Familiarity with browsers, operating systems, and basic networking concepts
• Ability to read and understand simple error messages and logs
• Comfortable learning new tools and technologies quickly
• Basic proficiency with spreadsheets and documentation tools
• Experience using or exposure to ticketing systems (Zendesk, Freshdesk, Salesforce, Jira, or similar)

Customer Support Skills (Must Have)

• 1–3 years of experience in customer support, service desk, or technical support
• Strong written and spoken English communication skills
• Ability to explain simple technical concepts clearly
• Customer-first attitude with empathy and patience
• Good problem-solving and analytical thinking
• Ability to multitask and manage multiple tickets
• Willingness to work in a fast-paced, metric-driven environment

Preferred Skills & Qualifications: Technical Skills (Preferred)

• Exposure to workflow, project management, or collaboration tools
• Basic understanding of APIs, integrations, or authentication concepts (SSO, OAuth)
• Familiarity with SQL, JSON, or scripting fundamentals
• Experience supporting B2B SaaS products
• Customer Support Skills (Preferred)
• Experience supporting global customers
• Prior experience with chat and phone support
• Knowledge of ITIL fundamentals
• Interest in growing into L2/L3 technical support or specialist roles

What Success Looks Like:

• Consistently meets SLAs and quality targets
• High CSAT for L1- owned cases
• Accurate triage and effective escalations
• Demonstrated growth in product and technical knowledge
• Positive collaboration with peers and senior support engineers

We're looking for a Technical Program Manager to join our expanding Product and Innovation team. This position will manage Programs that span the entire Product, Engineering and UX organizations. Interactions with and presentations to Engineer teams, Engineering leaders, Product leaders, Executives and third party vendors will be common. We are looking for a Technical Program Manager who can bridge communication between technical teams and product focused groups and leaders.

This position will report to the Director, Technical Program and Operations. 

You will:

• Coordination, monitoring and reporting within the enterprise and external partners
• Project planning and support for our engineering teams
• Design processes that scale to support our rapidly growing business
• Develop schedules, adhere to milestones and keep other team members on task
• Recognize and prioritize issues, and collaborate for timely resolution
• Identify risk factors, develop and execute mitigation plans
• Drive regular status updates to ensure transparency and maximize efficiency
• Facilitate open communication among differing personalities and work styles
• Perform other duties as assigned 

You have:

• 4+ years of experience in Project Management, Program Management, Change Management, or experience leading large organization-wide programs
• Experience managing cross-departmental processes
• Experience leading successful projects from start to finish
• A talent for empathizing with employee and customer challenges, with a focus on user experience
• Critical problem solving skills to navigate complex issues, manage partners, all while being a great team-player
• Excellent written and verbal communication skills
• Experience in a high-growth company 
• Business related degree, or equivalent experience
• Legally eligible to work in India on an ongoing basis 
• Fluency in English is required 

About the Role

As a Customer Support Engineer at a pioneering AI company, you'll be the first line of defense to support customers as they build out training, fine tuning, and inference solutions with Together AI. You'll dive deep into complex technical challenges, providing swift and effective solutions while serving as a product expert. As a part of the Customer Experience organization, you will collaborate closely with product and sales, driving continuous improvement of our offerings. This is an exciting opportunity for a deeply technical professional passionate about AI and customer success to make a significant impact in a fast-paced, innovative environment.

Responsibilities

• Engage directly with customers to tackle and resolve complex technical challenges involving our cutting-edge Kubernetes GPU clusters; ensure swift and effective solutions every time.
• Become a product expert in our GPU Cluster service, serving as the last line of technical defense before issues are escalated to Engineering and Product teams.
• Collaborate seamlessly across Engineering, Research, and Product teams to address customer concerns; collaborate with senior leaders both internally and externally to ensure the highest levels of customer satisfaction.
• Transform customer insights into action by identifying patterns in support cases and working with Engineering and Go-To-Market teams to drive Together’s roadmap (e.g., future models to support)
• Maintain detailed documentation of system configurations, procedures, troubleshooting guides, and FAQs to facilitate knowledge sharing with team and customers.
• Be flexible in providing support coverage during holidays, nights and weekends as required by business needs to ensure consistent and reliable service for our customers.

Requirements

• 3+ years of experience in a customer-facing technical role with at least 1 year in a support function in AI or supporting a mission-critical API in SaaS
• Strong technical background, with knowledge of AI, ML, GPU technologies and their integration into high-performance computing (HPC) environments.
• Familiarity with infrastructure services (e.g., Kubernetes, SLURM), infrastructure as code solutions (e.g., Ansible) high-performance network fabrics, NFS-based storage management, container infrastructure, and scripting and programming languages.
• Foundational understanding in the installation, configuration, administration, troubleshooting, and securing of compute clusters.
• Complex technical problem solving and troubleshooting, with a proactive approach to issue resolution
• Ability to work cross-functionally with teams such as Sales, Engineering, Support, Product and Research to drive customer success.
• Strong sense of ownership and willingness to learn new skills to ensure both team and customer success.
• Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders.
• Ability to operate in dynamic environments, adept at managing multiple projects, and comfortable with frequent context switching and prioritization.

About Together AI

Together AI is a research-driven artificial intelligence company. We believe open and transparent AI systems will drive innovation and create the best outcomes for society, and together we are on a mission to significantly lower the cost of modern AI systems by co-designing software, hardware, algorithms, and models. We have contributed to leading open-source research, models, and datasets to advance the frontier of AI, and our team has been behind technological advancement such as FlashAttention, Hyena, FlexGen, and RedPajama. We invite you to join a passionate group of researchers in our journey in building the next generation AI infrastructure. 

Working Schedule

This position operates on a non-standard workweek to support business needs. The schedule will be either Saturday–Wednesday or Wednesday–Sunday, with two weekly off days.

Compensation

We offer competitive compensation, startup equity, health insurance, and other benefits, as well as flexibility in terms of remote work for the respective hiring region. Our salary ranges are determined by location, level and role. Individual compensation will be determined by experience, skills, and job-related knowledge.

Equal Opportunity

Together AI is an Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more.

About the Role

As a Customer Support Engineer at a pioneering AI company, you'll be the first line of defense to support customers as they build out training, fine tuning, and inference solutions with Together AI. You'll dive deep into complex technical challenges, providing swift and effective solutions while serving as a product expert. As a part of the Customer Experience organization, you will collaborate closely with product and sales, driving continuous improvement of our offerings. This is an exciting opportunity for a deeply technical professional passionate about AI and customer success to make a significant impact in a fast-paced, innovative environment.

Responsibilities

• Engage directly with customers to tackle and resolve complex technical challenges involving our cutting-edge GPU clusters and our inference and fine-tuning services; ensure swift and effective solutions every time.
• Become a product expert in all of our Gen AI solutions, serving as the last line of technical defense before issues are escalated to Engineering and Product teams.
• Collaborate seamlessly across Engineering, Research, and Product teams to address customer concerns; collaborate with senior leaders both internally and externally to ensure the highest levels of customer satisfaction.
• Transform customer insights into action by identifying patterns in support cases and working with Engineering and Go-To-Market teams to drive Together’s roadmap (e.g., future models to support)
• Maintain detailed documentation of system configurations, procedures, troubleshooting guides, and FAQs to facilitate knowledge sharing with team and customers.
• Be flexible in providing support coverage during holidays, nights and weekends as required by business needs to ensure consistent and reliable service for our customers.

Requirements

• 5+ years of experience in a customer-facing technical role with at least 1 year in a support function in AI 
• Strong technical background, with knowledge of AI, ML, GPU technologies and their integration into high-performance computing (HPC) environments.
• Familiarity with infrastructure services (e.g., Kubernetes, SLURM), infrastructure as code solutions (e.g., Ansible) high-performance network fabrics, NFS-based storage management, container infrastructure, and scripting and programming languages.
• Familiarity with operating storage systems in HPC environments such as Vast and Weka
• Familiarity with inspecting and resolving network-related errors 
• Strong knowledge of Python, TypeScript, and/or JavaScript with testing/debugging experience using curl and Postman-like tools
• Foundational understanding in the installation, configuration, administration, troubleshooting, and securing of compute clusters.
• Complex technical problem solving and troubleshooting, with a proactive approach to issue resolution
• Ability to work cross-functionally with teams such as Sales, Engineering, Support, Product and Research to drive customer success.
• Strong sense of ownership and willingness to learn new skills to ensure both team and customer success.
• Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders.
• Ability to operate in dynamic environments, adept at managing multiple projects, and comfortable with frequent context switching and prioritization.

About Together AI

Together AI is a research-driven artificial intelligence company. We believe open and transparent AI systems will drive innovation and create the best outcomes for society, and together we are on a mission to significantly lower the cost of modern AI systems by co-designing software, hardware, algorithms, and models. We have contributed to leading open-source research, models, and datasets to advance the frontier of AI, and our team has been behind technological advancement such as FlashAttention, Hyena, FlexGen, and RedPajama. We invite you to join a passionate group of researchers in our journey in building the next generation AI infrastructure. 

Compensation

We offer competitive compensation, startup equity, health insurance, and other benefits, as well as flexibility in terms of remote work for the respective hiring region. Our salary ranges are determined by location, level and role. Individual compensation will be determined by experience, skills, and job-related knowledge.

Equal Opportunity

Together AI is an Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more.

Help our customers improve their global supply chains

The Opportunity: 

As an Air Operations Associate, you’ll play a key role in ensuring smooth and timely air freight movements for our customers. You’ll coordinate daily with airlines, trucking partners, terminals, and internal teams to keep shipments on track.

This role combines hands-on operations, customer service, and documentation work - helping deliver seamless supply chain execution while driving efficiency, volume growth, and profitability.

What You’ll Do:

• Execute end-to-end air shipments :
  • Receiving booking, contact with shipper/consignee and agent to arrange the shipment within SOP’s provided.
  • Input data into system to create file, completing Mawb and Hawbs, ensure correct & on time handling of files, file AMS or submit EDI (FHL/FWB) as required
  • Timely invoicing to clients/ agents as well as checking and confirming incoming invoices of sub-contractors on time & correctly.
  • Customer service by following up on customer advices/request or claim and feedback to customer and overseas and make respective shipment arrangement
  • Inform senior/manager if any irregularities or problems that require assistance and to feedback on subcontractors’s standards and services.
  • Ensure all operational activities comply with international shipping regulations, company policies, and customer SOPs.
  • Handle customers statistics and reports or any special request for improving the system.
• Support data and system accuracy: Keep Flexport systems updated to meet KPIs and maintain high-quality data.
• Collaborate across teams: Work closely with account managers and customs teams to ensure smooth operations and a great customer experience.
• Drive improvement: Identify and suggest process enhancements to increase efficiency and quality.
• Take ownership: Support teammates and take on additional tasks when needed/ required.

What We’re Looking For:

• Bachelor’s degree in logistics, supply chain, business, or related fields.
• 2 to 5 years of experience in air operation or related roles in freight forwarding/logistics.
• IATA Certification
• Good communication of written and spoken English.
• Detail-oriented, structured, and eager to learn global supply chain operations.
• Customer-focused mindset: respond promptly and professionally to customer needs, answering calls and dealing with customer queries, providing first-class customer service at all times.

What You’ll Gain:

• Deep expertise in air freight operations (imports, exports, intermodal).
• Hands-on exposure to international logistics systems (carriers, customs, warehouses).
• Opportunity to grow into Senior Associate, Team Leader, or Account Management roles.
• Be part of a fast-growing international company with training and development from global experts.

Help our customers improve their global supply chains.

The Opportunity: 

Flexports’ Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this the Global Operations Team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.
As a Global Ocean Operations Associate, you are an expert in executing the end-to-end movement of shipments within a regional network. On a day-to-day basis you will coordinate the supply chain operations within the ISC region. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance. Lastly, this role will work very closely with peers and supervisors to problem solve.

You will: 

• Be accountable to achieving the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery
• Follow standard operating procedures (SOP) that
• Solve client issues quickly and ensure smooth operations at origin and destination and escalate issues as needed
• Your team will:
  • Seamlessly coordinate day-to-day logistics operations with internal and external partners such as ocean carriers, cartage partner, customs, and warehouses
  • Execute the end-to-end movement of freight within a regional network

You should have:

• Bachelor’s degree
• Minimum 3 years of global forwarding or related work experience 
• Growth mindset - always looking for ways to improve yourself and your work
• 1-2  years of industry experience in Ocean Freight, import compliance, or Warehousing is encouraged
• Strong critical thinking skills and attention to detail
• Effective communication and interpersonal abilities
• Ability to work effectively in a collaborative team environment
• Exceptional organisational, prioritisation and planning skills, and process improvement in a fast-paced, constantly evolving environment
• Proficient in MS Office or Google apps